ptv journey planner disruptions victoria

Coronavirus (COVID-19) information for the transport industry

Coronavirus-related information about VicRoads services, public transport, active transports, taxi and ride-share, ports and freight services and the construction industry.

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Vicroads services, public transport advice, changes to buses, walking and cycling, taxi and ride-share vehicles, ports and freight, construction industry.

Visit Coronavirus Victoria (opens in a new window) for the latest information.

Many high-volume and priority VicRoads transactions can be completed over the phone or online .

Please visit the VicRoads website for the latest information .

Public transport services are running to a normal timetable, including all Night Network services.

We strongly urge you to register your myki so that the Department of Transport and Planning can contact you if you have been exposed to coronavirus (COVID-19) on a public transport service. It's quick and easy to register your myki now (opens in a new window) . PTV handles passenger information in line with the appropriate privacy standards and in line with the current State of Emergency Declaration. Should you require further information, please email [email protected] .

We have plenty of cashless ways to top up your myki online (opens in a new window) or at your nearest station or stop. Cash is being accepted at PTV hubs and station ticket offices. Buses that use myki will remain cashless - please check your balance and top up your myki before you travel.

Plan ahead by using PTV journey planner (opens in a new window) and checking disruptions information (opens in a new window) for timetable and service changes.

Download the PTV mobile app (opens in a new window) or contact the public transport call centre (opens in a new window) on 1800 800 007.

Bus journeys will be made safer for drivers and passengers who have to travel, with the introduction of all-door boarding over the next 18 months.

This means that passengers can enter from any door, just like on trams, helping to maintain distance from others and reduce wait times at bus stops.

To support all-door boarding, cash transactions on buses are no longer possible.

All passengers are required to travel with a valid myki.

Before you travel, you can check your myki at a machine or online to make sure you’re topped up and ready to go (opens in a new window) .

There's never been a better time to choose to walk or cycle for shorter trips.

We're rolling out 100 km of new and improved cycling routes across key inner-city suburbs to make it easier and safer for people to cycle to and from the CBD.

Walking routes and journey time information are available on the PTV app.

When you are travelling in a taxi or ride-share service, please sit in the back seat, and wash or sanitise your hands before and after getting in the vehicle.

QR codes are no longer required in taxis or ride-share vehicles.

There is no limit on the number of passengers, but booking service providers may choose to implement their own passenger limits. Please check with your preferred booking service provider to determine if they have introduced any limits or additional safety measures.

Drivers must clean with an approved disinfectant (opens in a new window) , surfaces of the vehicle which are likely to have been touched, in the following circumstances:

Drivers must record this information whenever they clean the vehicle. You can find out more about what’s required by drivers and booking service providers by visiting Safe Transport Victoria (formally Commercial Passengers Vehicle Victoria) webpage (opens in a new window) .

An approved hand sanitiser must also be available to passengers for every trip that starts in Victoria. Drivers should also set the air-conditioning to external airflow instead of re-circulation and make hand sanitiser available for passengers.

We’re investing $22 million to support the commercial passenger vehicle industry during the coronavirus pandemic and ensure it remains a viable option for all Victorians, now and into the future. Further information for the commercial passenger vehicle industry and customers can be found at Safe Transport Victoria (opens in a new window) .

The Victorian Government is keeping supply chains moving and supermarket shelves well stocked, while minimising impacts on local residents.

As part of the return to COVID normal settings, the Government is introducing a revised planning deliveries exemption. From late October 2022, the revised exemption will allow deliveries of essential goods to premises one hour before and one hour after the times specified in any planning permit condition across Victoria.

This measure is being introduced on a trial basis. It will be reviewed over the next 18-24 months, with input from industry and local government stakeholders.

This measure allows flexibility for the delivery of essential goods, while upholding the Government’s long-standing commitment to protect community amenities.

Existing truck curfews in curfew areas were reinstated in August 2022. The National Heavy Vehicle Regulator is continuing to track and enforce compliance in curfew areas.

In areas directly or indirectly impacted by flooding in regional Victoria, we will be asking Councils to take a common-sense approach to the enforcement of delivery curfews as the revised provisions come into effect.

Deliveries of essential goods will continue to be prioritised and supported as part of the emergency response.

Should you have further enquiries regarding freight and logistics, please email [email protected] .

Free online course: COVID-19 Safe Practices for Freight and Delivery Drivers

We’ve developed a short online course on COVIDSafe practices for truck and delivery drivers to help industry understand Victorian Government standards when entering and travelling around the state.

The course gives drivers some practical tips about hygiene, sanitisation, and distancing to keep them safe and reassure customers in this challenging environment.

It also includes information about rest stops, planning routes and border closures.

Enrol for free (opens in a new window)

Resources available to download:

• Freight and Logistics Industry Update: 30 August 2022
• Freight and Logistics Industry Update: 29 July 2022
• Freight and Logistics Industry Update: 26 July 2022
• Freight and Logistics Industry Update: 19 July 2022

Contact Freight Victoria for previous industry updates.

The Construction Sector Roadmap sets a way forward for the sector to stay open and keep our community safe.

Updated 20 November 2023

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Public Transport Victoria app 4+

Public transport victoria, designed for iphone.

• 1.8 • 25 Ratings

iPhone Screenshots

Description.

Make travel easier. Real time information, journey planning and myki top up. Welcome aboard the Public Transport Victoria (PTV) app where you can top up your myki, plan your journey, get travel alerts and more. The PTV app lets you plan your journey using trains, trams, and buses, making travel around Melbourne and Victoria simple and convenient. Create an account and register your myki for added security. You can also schedule auto top up so you are always ready to travel. Personalise the app by saving your favourite routes and stops and get real time notification alerts for your preferred stops and journeys. - myki top up: Hold your myki to the back of your phone to check your balance and top up instantly - Apple Pay: Pay with Apple Pay for myki Money and myki Pass - Account management: Keep track of your mykis and easily access their balance, expiry dates, transactions, and travel history - Auto top up: Set up auto top up to ensure you always have sufficient balance on your myki - Alerts: Stay informed of disruptions to your journey, news and myki - Real time information: Get real time departure information for upcoming services - Live tracking: Watch your service arrive at any stop (available for bus and train only) - Favourites: Save your favourite stops, lines, journeys, and addresses for fast access - Reminders: Set journey planner reminders for leaving on time - Search: Look for destinations, stops, routes and myki outlets, or use your current location to search for nearby transport options. If you enjoy using our app, please leave us a review. If you would like to contact us about anything, please email [email protected]. Please note: Offline mode is not available in this app. The app is online only and requires an internet connection. This helps us to always provide you with the most up-to-date public transport information.

Version 4.6.2

Bug fixes and stability improvements

Ratings and Reviews

Klutzy system.

I was shocked to find this klutzy app and transport ticket system in Australia which has so many smoothly operating systems and well-thought through processes. As a tourist, passing through for two days, I downloaded the app, thinking I could finally use Victorian public transport easily. But no such thing. The app requires you to have a physical myki card to sign up. (Huh!?) but no problem, I had a myki card from my last trip to Victoria. But no, it had expired! (Huh!?) no problem, I was outside a newsagent so i figured I could delay my trip by ten minutes to go get a new card, but there was a big “no myki here” sign inside. Finally I found a seven eleven that sold physical cards but the lady told me to stand aside so she could serve other customers first (I guess myki is also klutzy and slow to sell…) but then she tells me it is six dollars for my card and three dollars each for my kids and mother… $18 before we could even fill the cards with fares. Then she tells me it’s free to ride in the city anyway so we jumó on a tram without getting a ticket, but apparently the free zone only goes a little way and drops you in a newsagency-free zone! So then we were stuck on the middle of nowhere with no way to get a ticket for our transport. Which Einstein designed this system?

Unusable for tourists

Public transit is so convenient when you're a tourist so that you don't have to get a rental car or take taxis all the time. Clearly nobody at the Victoria transit authority has ever considered this use-case. Getting a myki card is inconvenient in the first place compared to many other locales where you can either tap your credit/debit card directly or use your phone to pay - public transit is atrocious in the US, but this they often get right, so I was expecting more from Aus. Then you have to top it up, which they've made very inconvenient again. Online it says to use this app to top up instantly, but this app requires you to have an Aussie phone number to sign up or sign in. Online top up requires you to have an Aussie credit card. So then the only option left is to physically top it up at a shop, and better hope there is one near wherever you need it when you run out, because they aren't just at every tram station. Just get rid of all the restrictions and integrate with Wallet instead of having your own app, please.

Absurd sign up process for a transit app

Echoing comments from many other reviewers who are trying to use this app to check a balance or refill a card quickly. The process is however more cumbersome then signing into a banking app and requires so many local details that of course are not relevant to visitors whether from far off or other parts of Australia. As a result, what seems like a great app is all but unusable, particularly when it’s most needed (like waiting for a bus and wanting to add funds).

App Privacy

The developer, Public Transport Victoria , indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .

Data Linked to You

The following data may be collected and linked to your identity:

• Financial Info
• Contact Info
• Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

• User Content
• Search History
• Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Information

• Developer Website
• App Support
• Privacy Policy

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