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Sales Support launches new COVID-19 Hotline

Issued:  January 22, 2021

Due to the ongoing coronavirus (COVID-19) pandemic, requirements for travel between various states or countries can change frequently. American Airlines customers must follow all local guidelines and restrictions for their destination, including proof of a negative COVID-19 test or mandatory quarantines as required.

American is offering robust tools and resources to support you and your customers, including the introduction of a brand new COVID-19 Hotline dedicated specifically for your COVID-19 questions:

New Sales Support COVID-19 Hotline :

You can call into Sales Support with any questions about American’s COVID-19 policies, government travel restrictions or government testing requirements. We have even created a new COVID-19 Hotline , 1-877-525-0680.

American is the first U.S. airline to provide live support that prioritizes direct access to our customer service representatives and is available 24/7 to assist travel agents.

Travel tool powered by Sherpa :

Customers that are traveling both domestically and internationally can easily stay up to date on local travel requirements through our travel tool, powered by Sherpa .

The tool makes travel planning easier by providing a destination-specific overview of local guidelines including face covering, health documentation and quarantine requirements. To use the tool, customers can simply enter their origin and destination for an automatic overview of travel requirements.

We are the first U.S. airline to introduce an easy way to provide results from a negative coronavirus (COVID-19) test and other completed documents required for international travel into the United States. The VeriFLY app, a mobile health passport that helps customers understand and verify their travel requirements, will be available for travelers starting January 23, for travel from all international destinations.

We are expanding access to the app in support of the U.S. government’s requirement that all passengers 2 years of age and older, traveling to the U.S. from any international location, test negative for COVID-19 – within three calendar days of departure. Learn more about VeriFLY and our preflight testing program.

We're prioritizing our customers safety and peace of mind. That's why we've partnered with LetsGetChecked and CareNow to offer convenient COVID-19 testing for select destinations.

3 ways to get tested - Customers must complete a test that complies with destination requirements. We recommend:

At-home test from LetsGetChecked (with a 48-hour turnaround time on average)

In-person testing at select CareNow urgent care locations in the Dallas-Fort Worth, Texas (DFW) area

Onsite rapid testing at DFW airport, administered by CareNow (for select destinations).   This testing option may add 1 extra hour to the normal check-in time.   Keep in mind customers won't be allowed to fly if they test positive for COVID-19 on-site and will be responsible for any associated costs. We'll rebook customers on a flight at least 14 days after the date of their positive test.

Customers may also use their own local testing provider. Check the destination government's website for specific testing requirements.

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American Airlines Backtracks, Will Allow Travel Agency Customers to Keep Earning Miles

Dennis Schaal , Skift

May 29th, 2024 at 3:23 PM EDT

American Airlines tried to drag an entrenched industry toward the airline's vision of a more productive distribution future. But the financial hit stung.

Dennis Schaal

Online and offline travel agencies had faced a July 11 deadline: That’s when flyers buying American Airlines tickets on certain booking sites would have no longer been able to earn AAdvantage Miles.

But American Airlines CEO Robert Isom said Wednesday that the airline has dropped the idea. It was part of an overall retreat in American’s direct-booking strategy as it faces softness in close-in bookings and a weaker financial outlook.

“Next month, we were going to differentiate who earned AAdvantage Miles and who didn’t, based on where they booked. That’s off,” Isom told investors and analysts at a Bernstein conference. “We’re not doing that because it would create confusion and disruption for our end customer, and we’re going to make sure that we take care. We’re listening to feedback.”

The plan had been that the airline would designate “preferred agencies” — who were required to book at least 30% of their flights through American’s New Distribution Capability — and customers of these online and offline travel agencies would have been able to continue to earn AAdvantage miles when buying tickets on these third-party sites.

Travel agencies that didn’t get the airline’s stamp of approval faced the prospect of losing lots of customers who would have had to book American flights on AA.com or a preferred agency.

The airline initially said it would designate preferred agencies by May 1, and later moved that deadline to July 11.

Travel Agency Reaction

Many agencies had no clue if they were going to make the cut.

Zane Kerby, president and CEO of the American Society of Travel Advisors, had fought the airline’s distribution policies, and applauded the airline’s reversal.

“I’m grateful for American Airlines’ renewed recognition of the essential role that travel advisors play in facilitating air travel for our shared customers,” Kerby said. “I want to extend my thanks to American Airlines CEO Robert Isom for acknowledging its previous approach was flawed. Reversing the decision to withhold AAdvantage points and miles for agency bookings is a testament to the firm position that travel agencies hold in the airline distribution channel.”

Kerby said he welcomed the opportunity to work with American Airlines on a “responsible implementation of its NDC program.”

When the news came, ASTA was coincidentally conducting it annual national conference in Dallas, in the airline’s Fort Worth headquarters back yard.

American hasn’t definitively given up on direct distribution, however.

“We’re learning and adapting,” Isom said. “We know that NDC, modern retailing provides a better experience for the end customer. And we know that we will get there over time, but we have to go about it differently. We’re going to make it easier, we’re going to execute better and we’re going to do a lot more to try to bring people along with us.”

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Ukraine-Russia war latest: French instructors in Ukraine would be 'legitimate target', Lavrov says on visit to West Africa

Sergei Lavrov, the Russian foreign minister, is on a tour in West Africa as part of a diplomatic push by the isolated Kremlin to forge new ties around the world. Meanwhile, an upcoming summit on Ukraine will reportedly aim to create a pathway for Russian officials to join future talks.

Wednesday 5 June 2024 16:34, UK

Russia's Foreign Minister Sergei Lavrov attends a meeting with Burkina Faso's Foreign Minister Karamoko Jean Marie Traore in Ouagadougou, Burkina Faso June 4, 2024. Russian Foreign Ministry/Handout via REUTERS THIS IMAGE HAS BEEN SUPPLIED BY A THIRD PARTY. NO RESALES. NO ARCHIVES. MANDATORY CREDIT.

  • Lavrov: French military instructors in Ukraine would be 'legitimate target'
  • Ivor Bennett: Why is Lavrov in Africa?
  • Ukraine peace summit 'opens door to limited talks with Russia'
  • Remote-control stretchers on trial in Ukraine
  • Big picture:  Everything you need to know about the war right now
  • Mapped: The territorial situation on the frontline today
  • Your questions answered: Are there any signs of an underground resistance in Russia?
  • Live reporting by Guy Birchall

A man with dual American and Russian nationality has been sentenced by a St Petersburg court to three-and-a-half years in prison on charges of "rehabilitating Nazism". 

Yuri Malev was arrested in December over social media posts in which he was alleged to have denigrated the Saint George's ribbon, a Russian military symbol of valour. 

One post reportedly contained "obscene language" and another other showed a picture of a corpse wearing the ribbon, captioned: "How to wear the Saint George's ribbon correctly". 

The court in St Petersburg said this showed disrespect for society and insulted the memory of the Great Patriotic War (the Russian name for the Second World War). 

Malev admitted guilt, according to the court. 

He was a graduate of the law faculty of St Petersburg University and had lived in the United States since 1991, according to independent Russian language media.

Baza, a Telegram channel with links to Russian authorities, said Malev was a resident of Brooklyn, New York. 

He reportedly entered Russia by bus from Estonia two weeks before he was arrested. 

Moscow routinely refers to the government in Kyiv as a "Nazi regime", despite President Volodymyr Zelenskyy being Jewish.

Ukraine has been allowed to shoot down Moscow's planes over Russian territory with American weapons since the war broke out, the White House has clarified.

Ukraine "can shoot down Russian aeroplanes that pose an impending threat", national security spokesman John Kirby said. 

"And they have. They have since the beginning of the war."

The clarification was given due to confusion over Washington’s recent decision to relax rules on US-supplied weapons striking military targets on Russian soil.

Joe Biden gave authorisation for the strikes on a limited basis to help Kyiv defend itself against Kremlin forces advances towards Kharkiv.

Mr Kirby said he could not confirm reports that Ukraine had used US-supplied weapons on Russian territory for the first time.

He told reporters: "We're just not in a position on a day-to-day basis of knowing exactly what the Ukrainians are firing at what.

"It's certainly at a tactical level. So, I can't confirm that. I can tell you that they understand the guidance that they've been given."

By Ivor Bennett, Moscow correspondent 

Sergei Lavrov's trip to Africa is part of an ongoing diplomatic offensive by the Kremlin, running in parallel to its conflict in Ukraine.

Isolated from the West, Russia is trying to forge new ties and has found fertile ground in Africa.

There have been several coups in recent years that have ushered in anti-Western military juntas.

US troops were kicked out of Niger, for example, while the French had to leave Burkina Faso.

In both cases, Moscow was quick to move in as the new security guarantors, and their efforts clearly don't stop there.

This is the veteran foreign minister Lavrov's ninth visit to the continent since Russia invaded Ukraine.

Kenya, Burundi and South Africa were among his stops last year; this week it's Guinea, Congo and Burkina Faso.

In return for military support, Russia gains an ally - they may not support the war, but they won't criticise it either.

The Kremlin portrays this as the formation of a new world order, free from Western imperialism and hegemony.

But others say Russia are the neo-colonialists, painting this as a blatant attempt to expand their sphere of influence.

Ukraine's first deputy foreign minister has held talks with his Chinese counterpart in an effort to increase cooperation between the two countries, the Ukrainian ministry said. 

Ukraine's Andriy Sybiha also told Chinese Vice Foreign Minister Sun Weidong that he hoped China would participate in a Ukraine-led peace summit later in June. 

Mr Sybiha added that it could be "a good opportunity to make a practical contribution to achieving a just and lasting peace", the Ukrainian foreign ministry said.

A report earlier today (see 7.40am post) said that June's peace summit opened doors to "limited talks with Russia" - despite Russian officials not being invited.

Earlier we brought you news that Ukraine said it had shot down 22 of the 27 Shahed-type drones launched by Russia overnight (see 8.04am post). 

Now photographs have emerged of the aftermath of one of the strikes. 

Firefighters work to put out the massive blaze in the Poltava region.

As Russia opens a new front on Ukraine's northeastern border, the war has entered an important phase.

Readers have been sending in their questions to our senior correspondents and military experts for their take on the changing battlefield environment.

Today, Trevor Prew asks:

Are there any signs of an underground Russian resistance operating inside Russia, or can Russians openly criticize Putin, as long as they don't protest on the streets or mention the war.

Russia correspondent Ivor Bennett says:

In a word, no.

There wasn't much opposition to speak of in Russia even before the war, but now there's nothing left whatsoever.

All of Putin's political opponents are either exiled, jailed or dead, as are those with any connections to Alexei Navalny.

Those who dare to speak out are silenced.

At one end, are the long-time critics and opposition activists, like Vladimir Kara-Murza, the dual Russian-British national opposition who is serving a 25-year prison sentence for treason.

But at the other end are ordinary Russians, like the former schoolteacher Nikita Tushkanov sentenced to 5.5 years for comments he made online about Putin.

The crackdown on dissent seemingly knows no bounds and it's created a climate in which those who oppose the war are terrified to speak out.

They do exist - as evidenced by the huge turnout for Navalny's funeral. But that was a unique moment and is unlikely to be repeated anytime soon.

A unit of a Spanish firm that is refurbishing Leopard tanks for delivery to Ukraine suffered a cyber attack that took its website down, a pro-Russian hackers group said.

A spokesperson for the aerospace and defence company General Dynamics, of which the Spain-based Santa Barbara Systems is a part, said it was still analysing the cause of the website outage.

The company added that all of its operations in Europe were running normally.

The NoName hacking group claimed responsibility for the distributed denial-of-service (DDoS) attack on Telegram. 

DDoS attacks direct high volumes of internet traffic towards targeted servers to knock them offline. 

"We sent our DDoS missiles against websites in Russophobic Spain," the group, which often directs such actions against countries which support Ukraine, wrote on Telegram.

NATO said last month that Russia was behind an intensifying campaign of hybrid attacks on companies and infrastructure in member states, an accusation Russia dismissed as "misinformation". 

Santa Barbara assembles heavy vehicles such as Leopard tanks and artillery equipment for the Spanish army and has been involved in refurbishing Spain's mothballed Leopard tanks for delivery to the Ukrainian army, according to the defence ministry.

Last week, Spain pledged €1bn (£850.5m) in military support for Ukraine this year.

An update on our previous posts on Russian foreign minister Sergei Lavrov's trip to Africa. 

Mr Lavrov announced that Moscow will send additional military supplies and instructors to Burkina Faso to help the west African country boost its defence capabilities, Russian state media reported.

Burkina Faso, under military leadership since a 2022 coup, has played host to contingents of the Wagner mercenary force, whose founder Yevgeny Prigozhin was killed in a plane crash last August.

"From the very first contacts between our countries after President [Ibrahim] Traore came to power, we have been very closely engaged in all areas of cooperation, including the development of military and military-technical ties," TASS news agency cited Lavrov as saying. 

"I have no doubt that thanks to this cooperation, the remaining pockets of terrorism on the territory of Burkina Faso will be destroyed," Mr Lavrov said. 

Russia's foreign minister has made a series of visits to Africa since the start of the war in Ukraine as Russia, hit by Western sanctions, seeks new trade partners and tries to rally developing countries behind its vision of a "multipolar world" no longer dominated by the US and former European powers. 

Growing Russian security ties with Africa, including countries such as Mali, Burkina Faso and Niger where military leaders have seized power in coups, are a source of concern to the US and other Western governments. 

Separately, the RIA news agency reported on Wednesday that Russian aluminium giant Rusal is in negotiations with the government of Sierra Leone on a bauxite mining concession. 

Some pictures have come in of Russian foreign minister Sergei Lavrov's visit to Africa (see 9.20am post), where he met his counterparts from Burkina Faso, Republic of Congo and Guinea. 

He also met the president of the Republic of the Congo, Denis Sassou Nguesso.

A senior US Treasury official has said US and allies' budget assistance is designed to help Ukraine combat corruption and increase transparency - amid its bid to become a NATO member. 

Brent Neiman, deputy undersecretary for international finance, said in a speech to the Atlantic Council thinktank that Ukraine's wartime economy has proven resilient during the conflict.

But he said that Ukraine needs to undertake reforms to "reduce the likelihood for conflicts of interest and corruption".

Mr Neiman laid out anti-corruption steps Ukraine has taken, including having public office holders report their asset holdings, insulating Ukraine's special anti-corruption prosecutor's office from political pressure and improving corporate governance at state-owned companies.

The US has provided roughly $175bn to Ukraine, according to the Council on Foreign Relations.

The European Union and NATO have demanded widespread anti-graft measures before Kyiv can join the blocs.

“To be clear, I believe the US and the international community should help Ukraine defend itself against Russia's barbaric attacks even if there were no scope for Ukraine to make these sorts of reforms," Mr Neiman said. 

"Nonetheless, this is an important opportunity to help Ukraine do both.”

“To this end, budget assistance from the United States, Europe, and the International Financial Institutions is designed to help support Ukraine in undertaking a number of priority reforms.”

President Volodymyr Zelenskyy was elected on an anti-corruption platform in 2019. Both Mr Zelenskyy and his aides have portrayed the recent firings of top officials, notably that of Ivan Bakanov, former head of the State Security Service, in July 2022, as proof of their efforts to crack down on graft.

The past two years has seen Ukraine's defence minister, top prosecutor, intelligence chief and other senior officials lose their jobs. 

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  1. American Airlines Travel Agency Reference

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  6. Preferred agency program

    If an agency meets the criteria for the first NDC threshold on June 5, 2024, customers with tickets issued by the preferred agency between June 5 and July 10 will earn miles and Loyalty Points. In order for customers purchasing a ticket July 11, 2024, and beyond to earn, however, the agency must meet the display criteria.

  7. American customer service − Customer service − American Airlines

    Get quick answers to your travel questions 24 / 7 with American's virtual assistant or chat with us live. Click the 'chat bubble' to get started. Check out our frequently asked questions. AAdvantage ® program FAQ Customer service FAQ Reservations and tickets FAQ

  8. Technical support

    If you need technical support or help with using aa.com, check out our frequently asked questions to find solutions to common issues. ... Explore our FAQ page for answers to your travel questions about booking, check-in, bags and more. Frequently Asked Questions Contact us . 800-222-2377 (U.S. and Canada - toll-free) ...

  9. AAA Travel

    Our team of knowledgeable and friendly AAA Travel Agents are here to help you every step of the way. Plus, as a AAA member, you will enjoy exclusive savings and discounts on everything from passport services to cruises, tours and vacations. Whether you're looking for a relaxing beach getaway or an adventure-packed trip, AAA can help you plan ...

  10. FAQs − Customer Service − American Airlines

    Special assistance. We're dedicated to providing a positive travel experience for all customers. If you have questions or want to make special travel arrangements, you can make them online or call 800-433-7300. For hearing or speech impaired assistance dial 711 to be connected through the National Relay Service. Coordinate special assistance.

  11. Vacations − Customer service − American Airlines

    How to contact American Airlines Vacations. Need help with your vacation package or have questions about items booked through American Airlines Vacations? Call us. 800-321-2121 (U.S. and Canada - toll-free) 817-786-4304 (Outside U.S. and Canada - charges apply) Daily: 7 a.m. - 10:30 p.m. 24 hour assistance for emergencies while traveling

  12. Reservations and ticket changes

    Worldwide phone numbers. You may be charged a service fee for trips ticketed by our Reservations offices, airport ticket counters, or travel centers in certain countries or regions. Not all international calls to American Airlines are toll-free. Cell phone rates may be higher than landline rates.

  13. Have a problem with alcohol? There is a solution.

    A.A. has a solution. That isn't an empty promise. A.A. has been helping alcoholics recover for more than 80 years. A.A.'s program of recovery is built on the simple foundation of one alcoholic sharing with another. If your drinking is out of control, A.A. can help.

  14. Help Center Overview

    If you purchased a ticket from a third-party travel site or agency and need to make a change or cancellation, refer directly to your third-party travel site or travel agent for servicing/assistance needs. ... Browser Support on delta.com. Information about browsers to help you have the best experience possible when visiting delta.com ...

  15. American Airlines Will Allow Travel Agency Customers to Earn Miles

    American Airlines tried to drag an entrenched industry toward the airline's vision of a more productive distribution future. But the financial hit stung. Online and offline travel agencies had ...

  16. Russian Tour Agency

    Grand Russia is DMC Travel Agency that offers full range of travel services in the entire country such as visa support letters (tourist invitation letter), transport services - from private vehicles up to 60 pax tourist coaches, professional tour guide assistance, domestic railway and airline tickets, hotel booking services, meals (of any preferences and rare food habits), tailor-made ...

  17. Ukraine-Russia war latest: Kremlin responds to claims Russia is

    Reports have suggested talks are ongoing over whether French instructors could soon be sent to support training centres in Ukraine. 16:54:51 In pictures: Attacking the enemy in Donetsk

  18. American to Further Preferred Agency Program Without Loyalty

    American Airlines may have nixed its plans to limit how AAdvantage loyalty program members can earn miles or points based on booking channels, but the carrier still intends to move forward with its plans to reward agencies it designates as "preferred," according to copies of emails the carrier sent to corporate clients and travel agencies that BTN reviewed.  

  19. Travel All Russia: the Leading Russian Travel Agency

    The world-leading company for tours to Russia. To this day, we have organized more than 200,000 trips to Russia, private and small group, Trans-Siberian and Volga river cruises. Our tours have become the golden standard for the industry of inbound travel to Russia. Each year, we take thousands to Russia and show them the very best of this ...

  20. Iraqi prime minister emphasizes constant communication with Türkiye on

    ERBIL, Iraq . Iraqi Prime Minister Mohammed Shia al-Sudani highlighted Wednesday the importance of continuous communication with Türkiye on the Development Road Project, according to a media report.