An Operational update from American Airlines
Issued November 1, 2021
Over the last few days, American Airlines proactively canceled flights in order to account for weather in our operation and its impact to our crew members’ flight schedules.
We recognize that you and your travelers may have been impacted by these adjustments. We sincerely apologize for the inconvenience and that we weren’t able to provide advance notice about these changes.
For transparency, we’re sharing more background as well as American’s response to ensure smooth travel this upcoming holiday season.
Weather Impact
Late last week, DFW experienced two days with wind gusts of up to 50 mph, creating crosswind limitations that reduced arrival capacity by more than half. As a result, several runways were closed, which drove a large number of cancellations at our largest hub.
With additional weather throughout the system, our staffing becomes limited as crew members’ regular flight schedules are disrupted.
Our Response
To ensure we’re taking care of our customers and providing scheduling certainty for our crews, we adjusted our operation by proactively canceling some flights to minimize any inconvenience as much as possible. Most of the customers impacted by these changes are being rebooked the same day.
We anticipate this period of irregular operations will be brief, with considerable improvement beginning today, and we will continue to staff up across our entire operation.
Nearly 1,800 flight attendants are returning from leave starting today, and the remainder of those who are on leave are coming back by December 1; we’ll also have 600+ new flight attendants on staff by end of December.
Additionally, we anticipate 4,000 new team members will join us across the system in the fourth quarter. American is continuing to hire additional pilots and team members in Technical Operations, which includes our maintenance team, and we’ve hired hundreds of Reservations agents over the last several months – so more team members are in place as we head into the holiday season.
Some of our customers have asked if the impact on our schedule is due to employment changes over the vaccine mandate or other circumstances beyond weather and the resulting changes to crew schedules. The vast majority of our team is already vaccinated, and you can rest assured our team is eager to take care of you and your travelers. We believe this weekend’s cancellations are isolated and expect to see considerable improvement today and onward.
Agency Support
As a travel agent, you have access to American’s Sales Support Contact Center, SalesLink Services, and our SalesLink website to stay up-to-date on the latest agency news and policy information – including schedule changes or irregular operations.
We thank you for the opportunity to share more background on the last few days, and to reassure you of American’s commitment to getting you and your travelers where you need to go – when you need to be there.
Alison Taylor Kyle W. Mabry
Chief Customer Officer Vice President, Global Sales
American Airlines American Airlines
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Local security forces brought 15 men to a military enlistment office after a mass brawl at a warehouse of the Russian Wildberries company in Elektrostal, Moscow Oblast on Feb. 8, Russian Telegram channel Shot reported.. 29 people were also taken to police stations. Among the arrested were citizens of Kyrgyzstan. A mass brawl involving over 100 employees and security personnel broke out at the ...
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