travel smart app allianz

The Allyz® TravelSmart App

With our all new Allyz TravelSmart app, we're amplifying protection beyond the traditional touchpoints, giving travelers refreshingly relevant services for every stage of their journey—right at their fingertips.

Meet Allyz TravelSmart, the digital companion for today’s traveler

Get more out of their policy:, get help with their travel plans:, spread the word.

Now, Allianz Travel Insurance includes the all-new Allyz TravelSmart App—helping your clients make the most of their trip and their plans with quick access to features like:

• File a claim right from their phone
• Manage their travel insurance plans
• View coverage details
• Contact customer care in just a couple taps
• Organize itineraries in one spot
• Locate a quality hospital when they need one
• Translate common medical terms
• Get destination-specific safety & security alerts

Tell clients to download † Allyz TravelSmart before every trip.

*Terms, conditions, and exclusions apply. Plan(s) underwritten by BCS Insurance Company or Jefferson Insurance Company. AGA Service Company is the licensed producer and administrator of these plans. Plans include insurance benefits and assistance services. Contact AGA Service Company at 800-284-8300 or 9950 Mayland Drive, Richmond, VA 23233 or [email protected]. No purchase necessary to download the app. Your use of the Allyz® TravelSmart app and any and all content thereon is at all times subject to the Terms of Use. Please note that your mobile device must be compatible with international networks to use certain features overseas, such as calls to 24-Hour Hotline Assistance. Message, data and roaming rates and charges may apply to your use of the app and content thereon and be charged by your mobile carrier or other service provider. This application is not a substitute for medical advice or treatment. All plans/claims subject to policy terms, conditions, and exclusions. AWP USA Inc. and its affiliates, including Jefferson Insurance Company and AGA Service Company d/b/a Allianz Global Assistance, are committed to protecting your privacy. By using the Allyz® TravelSmart app, including any content thereon, you are consenting to the collection and processing of your personal data under as described in our Privacy Policy.

iOS, iPhone and App Store are trademarks of Apple Inc. Android and Google Play are trademarks of Google Inc.

†Allianz Global Assistance does not charge for this service. Message and data rates may apply from your mobile carrier. iOS, iPhone and App Store are trademarks of Apple Inc. Android and Google Play are trademarks of Google Inc.

More from #Help Center

Telehealth now available for your clients

If your client is planning a trip abroad and has an Allianz Travel Protection Plan, they may now receive an email to register for available telehealth services, if telehealth services are available in one or more destinations your client plans to visit.*

A reimagined claims experience

Based on a large volume of customer insights, we’ve redesigned the claims experience to make it easier and more intuitive—featuring several key updates that more clearly educate customers, set their expectations, communicate their claim status, and help them complete the process more efficiently.

Why Classic and Premier are Go-to Trip Protection for Families

As more families embrace the multi-generational travel trend, more travelers are turning to the Allianz Travel Insurance Classic and Premier plans to protect multiple people on one plan—making both an excellent way to enhance their experiences while growing your business.

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Allyz® TravelSmart App

Travel protection just got even smarter.

Customers can:

Get more from their insurance plans:

• Find a convenient overview of their plans and benefits
• Manage their insurance plans on the go
• Keep 24-7 customer care at their fingertips
• File claims and track progress right from their phone

Get more from their adventures:

• Organize itineraries in one spot
• Locate quality hospitals nearby
• Translate common medical terms
• Get destination-specific safety and security alerts 

But these features don’t just benefit insurance customers. Many of Allyz TravelSmart’s features are available as APIs, so you can use them to complement your own apps and services—seamlessly adding extra safety and convenience to your customers’ experiences.

Meet the ultimate travel companion: download Allyz TravelSmart today. 

Have questions about our products or services?

  contact us — we’re here to help. .

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Inspiration and links to plan your trip.

TravelSmart App from Allianz: 6 Ways to Use It

How to Use the Smart Travel App from Allianz Travel Insurance

You might have heard about this, a travel insurance company that offers an easy-to-use app on your iPhone.

Here’s how you can get the benefits of the app, and they include a lot more than just making a claim! Follow these steps to ensure peace of mind when you travel.

And we WILL be traveling soon!

First,  download the app  for Android or iPhone. If you have a current travel protection plan with Allianz Global Assistance, you can log on to the app using the same email and password you use for allianztravelinsurance.com.

Or, create a new account with the email address you used to purchase your plan.

Six Ways To Use the Allianz TravelSmart App

1. Access your travel insurance plan.

On a week-long Caribbean cruise , your wife comes down with a nasty case of norovirus and needs to be quarantined in her cabin.

Now you’re wondering what to do. Can her illness be a covered reason for cutting the trip short? Can your travel insurance plan reimburse you for the onboard medical bills?

Find all the answers on the TravelSmart app. Right on the home screen, you’ll see your current travel insurance plan, your policy number, and your plan’s effective dates. Tap for instant access to important plan information.

From this screen, you can:

Contact customer service , if you need to make a change to your plan or ask a question.

See all the people insured on the plan , if you need to check who’s covered

Get coverage details , including all your benefits and the maximum limits for each

Read your full policy document , which describes all your benefits (and exclusions) in detail

Start the claim process , if you’ve had a loss that’s covered by your travel protection plan

2. Get help in a hurry

You’re exploring the souks of Casablanca when a thief snatches your backpack and zips off on a moped. That bag held your credit cards and your passport!

Luckily, you have your phone — but you don’t know who to call, or even what to do first. Luckily you have the TravelSmart App on your phone!

In an emergency overseas, the first thing you should do is call local emergency services. But 911 doesn’t work everywhere, so the TravelSmart app gives you quick access to local police, fire, and ambulance numbers, under the Contact option.

What if you can’t communicate with the police because you don’t speak Arabic or French? That’s where we come in. Allianz Global Assistance customers can use the app to call 24-Hour Hotline Assistance . Our staff of multilingual experts will provide all the assistance they can. They can help you file a police report; connect you with the nearest U.S. Embassy; help expedite the replacement of your passport; contact your family to get money wired to you from home.

3. Enjoy personalized concierge services, from Lost and Found to Dinner Reservations

You want to make your anniversary trip to Prague special, but you don’t know how to plan a perfect night out in an unfamiliar place. You need advice from someone who really knows the city well. Prague has been on your bucket list for years.

Our 24-Hour Hotline Assistance team possesses  some amazing superpowers  that go beyond helping with common travel emergencies. They’ve helped travelers retrieve a lost wallet, get tickets to a coveted concert, and even find the perfect nightclub for New Year’s Eve.

If you need help planning an extraordinary experience on your trip, or if you’re facing an unexpected travel dilemma and you don’t know what to do, use the app to request help from a concierge.

4. Get insights into events that may impact your travels.

You’re in Germany for the holidays. You’ve got some room in your itinerary, so you decide to plan a day trip to see a Christmas market in Berlin, which is a few hours away. It sounds like a fun excursion, but one thing has you hesitant — you’re not sure if a German winter means magical flurries, or if you’ll be trying to navigate an unfamiliar city in a big blizzardy mess.

If you’re looking for insights into the area around you, just click  Alerts . You’ll get location-based updates about events that may impact your travels, including information about weather, security, health, transportation, culture, and more. Even better, you can see knowledgeable advice on how to handle the alerts around you, which can help you feel a lot more confident about making your next move.

5. Locate important services nearby

You’re vacationing in Puerto Vallarta when you begin suffering an acute stomachache. It’s not quite severe enough to call an ambulance, but you urgently need to see a doctor. You’ve heard that not all hospitals are of equal quality — how do you know where to go?

Just hit  Around Me on your TravelSmart app. We’ll show you the closest hospitals to your location; those with a star have been identified as preferred providers by Allianz Global Assistance. You can also use the app to find nearby doctors, pharmacies, police stations, and U.S. Embassies.

Please note that you must have location services enabled on your device in order to use the Assistance Around Me feature. Allianz Global Assistance is not responsible for any data usage fees that may apply.

6. Find quick translations of first-aid and medical terms

While on a tour of southern Italy, you run out of the medication you usually take for high blood pressure. Luckily, you have your prescription with you — but when you take it to the village pharmacy, the pharmacist doesn’t recognize the brand name. Nothing looks familiar, because it’s all in Italian!

One handy feature of the TravelSmart app is the  medication dictionary , which shows you the universal pharmaceutical name for hundreds of common medications. In just seconds, you can see that Vasotec is the brand name for  enalaprili maleas , a term the Italian pharmacist should understand. The first-aid dictionary translates essential terms like “allergy” and “heart attack” into several common languages.

If you’re traveling, you need to get travel insurance. And if you have travel insurance, you need to  get TravelSmart . Just remember to check with your mobile provider to make sure your phone will work in your destination country, and ask about any costs associated with using data or making calls overseas.

The TravelSmart app uses location services to help the user find facilities (in the Around Me feature), get instant access to emergency numbers, and more.

Location services aren’t typically associated with a cost, though data/Wi-Fi will be used to locate facilities. Users of the TravelSmart app have access to emergency numbers for every country, regardless of data accessibility.

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One thought on “ TravelSmart App from Allianz: 6 Ways to Use It ”

With uncertainty in travel these days, one really needs to alert of events happening all over. Good to know the Allianz app provides those updates based on where you are. Love that this app is built with travelers in mind.

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June 1, 2020

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Popular Travel Insurance Plans

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• International Travel Insurance
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View all of our travel insurance products

Terms, conditions, and exclusions apply. Please see your plan for full details. Benefits/Coverage may vary by state, and sublimits may apply.

Insurance benefits underwritten by BCS Insurance Company (OH, Administrative Office: 2 Mid America Plaza, Suite 200, Oakbrook Terrace, IL 60181), rated “A” (Excellent) by A.M. Best Co., under BCS Form No. 52.201 series or 52.401 series, or Jefferson Insurance Company (NY, Administrative Office: 9950 Mayland Drive, Richmond, VA 23233), rated “A+” (Superior) by A.M. Best Co., under Jefferson Form No. 101-C series or 101-P series, depending on your state of residence and plan chosen. A+ (Superior) and A (Excellent) are the 2nd and 3rd highest, respectively, of A.M. Best's 13 Financial Strength Ratings. Plans only available to U.S. residents and may not be available in all jurisdictions. Allianz Global Assistance and Allianz Travel Insurance are marks of AGA Service Company dba Allianz Global Assistance or its affiliates. Allianz Travel Insurance products are distributed by Allianz Global Assistance, the licensed producer and administrator of these plans and an affiliate of Jefferson Insurance Company. The insured shall not receive any special benefit or advantage due to the affiliation between AGA Service Company and Jefferson Insurance Company. Plans include insurance benefits and assistance services. Any Non-Insurance Assistance services purchased are provided through AGA Service Company. Except as expressly provided under your plan, you are responsible for charges you incur from third parties. Contact AGA Service Company at  800-284-8300 or 9950 Mayland Drive, Richmond, VA 23233 or [email protected] .

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TravelSmart App

Our TravelSmart app has been specifically designed to assist you wherever you are in the world. Free and easy-to-use, TravelSmart incorporates functionalities and features that will help you abroad anytime anywhere.

• Find local emergency numbers : our TravelSmart app connects you directly to the best local emergency number, making it as easy and as quick as possible to get you through to the right person.
• Get local assistance : In a few clicks, you can locate any assistance service around you. Either you  need an accredited near-by hostpital or your embassy, our app will locate what you need and will give you the directions to get there. 
• Track your flights : in order to make your life easier, our app will give you information on your upcoming flight. 
• Translate any medical terms : Our built-in medical translator will help you communicate medical needs abroad such as symptoms of an illness or discuss medicine itself.

TravelSmart: Easy-to-use anywhere any time

TravelSmart Allianz Assistance 12+

Allianz assistance, designed for iphone, iphone screenshots, description.

Be prepared for travel emergencies — and get help fast — with the TravelSmartTM app from Allianz Assistance. TravelSmartTM is your trusted global companion, making easy to manage your trip, check your flight status in real time, locate emergency services and medical providers abroad, contact our assistance center, and more.. You don’t have to be an Allianz Assistance policyholder to use the TravelSmartTM app. Travel Assistance Track your flight status from the home screen. Get real-time flight updates and boarding gate information for all the flights in your itinerary – for any airline! Our My Trips feature allows you to add your upcoming flights into the TravelSmartTM app, so you can always see the details for the next leg of your journey. Find a hospital, pharmacy, police station, or your Embassy in seconds. In addition to our extensive directory of carefully vetted hospitals, we provide a detailed list of doctors, pharmacies, police stations, and embassies within 10km of your location. Our geolocation service enables you to find the right facility fast and connects with Apple or Google Maps to get you turn-by-turn directions. First aid terms and Universal name for medications in one click. Nothing gets lost in translation. Quick: How do you say “food poisoning” in Portuguese? Get 60+ first aid terms translated from English to 18 common foreign languages for easy reference if you need to communicate about your health while abroad.If you need to fill an emergency prescription overseas, TravelSmartTM gives you the universal name for more than 750 common medications so you can be confident you’re asking for the medication you need. Emergency Help Get instant access to global emergency numbers. Rapidly access local police, fire, ambulance, and embassy phone numbers, right from the TravelSmartTM home screen, by selecting the country you need or by enabling geolocation to sync the numbers with your location. Talk to Allianz Assistance fast. In just 3 touches, get connected to our 24-hour assistance team that is always available to help our policy holders with travel-related assistance and emergency medical situations. No purchase necessary to download the TravelSmartTM app. Allianz Assistance is committed to protecting your privacy. By using our products, services, website, and/or app, you are consenting to our collection and use of your personal identifiable data under our Privacy Policy.

Version 1.2.0

App Privacy

The developer, Allianz Assistance , indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

• Diagnostics

Privacy practices may vary based on, for example, the features you use or your age. Learn More

Information

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