corporate travel management ctm

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Consolidating her corporate travel program with CTM achieved complete travel policy compliance AND a 20% reduction in travel expenses. Traveling employees are happy and access to reporting data keeps her current with financial activity companywide.

At CTM we don't just provide you with the latest technology, we train your teams on how to use our advanced applications in order to maximize savings and optimize your complete travel program.

CTM makes booking travel for others a breeze. Whether you need an experienced agent to work with, or by using your custom Concur Travel site, arranging travel for your team will be easy. Send itineraries and clone trips all with just a few clicks.

Why Choose CTM?

Owner managed and responsive, we have specialized in business travel since 1990. Start-up is simple and quick, with no contracts required.

Customized Travel

Our commitment to being responsive and flexible, while providing robust tools and personal service, is geared toward watching your bottom line and satisfying your traveler's and administrator's needs.

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Get started today by filling out our Contact Us form to explore more with a CTM representative.

Global Partnership

CTM is a FROSCH Global Partner, giving ou travelers access to a support network of 2,000+ agents and unique ticketing capabilities in over 50 strategic global markets.

CTM is certified as a Women's Business Enterprise (WBE) through the Women's Business Enterprise National Council (WBENC), the nation's leading third-party certifier of businesses owned and operated by women.

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What Is Corporate Travel Management?

Things to consider in corporate travel management, options for corporate travel management.

• Challenges of Corporate Travel Management

Tips for Creating a Corporate Travel Management Policy

Budgeting and reducing costs for corporate travel, the bottom line.

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A Complete Guide to Corporate Travel Management

Organize Your Employees’ Travel Itineraries and Manage Business Travel Efficiently

Investopedia / Joules Garcia

Travel is a major expense item for many companies, and while teleconferencing via Zoom and other online platforms may have eliminated the need for some trips, it remains essential for a wide range of business purposes, such as industry conferences and trade shows, critical sales calls, and certain meetings.

Corporate travel management (CTM) is one way that companies large and small can attempt to control and cut down on their travel costs. If you’re considering implementing a corporate travel management program for your business, here is what you need to know about how it works.

Key Takeaways

• Corporate travel management is a way for companies to try to control their travel costs and cut back on them if necessary.
• Some companies handle this function themselves, while others outsource it to specialist companies.
• Corporate travel managers can be involved in setting itineraries, booking flights and hotel rooms, and managing other travel-related costs.
• Today, many companies are concerned with not only the financial costs of employee travel but also its environmental impact.

Corporate travel management refers to processes that businesses put into place to oversee their employees’ travel and entertainment (T&E) expenses and ensure that they comply with the company’s policies. That can include approving (or rejecting) travel plans, arranging itineraries, purchasing tickets, and auditing expense reports.

A large company might have a separate department dedicated to corporate travel management, while a smaller one may assign the tasks to their human resources and accounting departments. Still others may outsource these functions to third-party travel management companies.

While the COVID-19 pandemic resulted in significant cutbacks in business travel, an October 2023 survey by the Global Business Travel Association found that 84% of companies said their business travel had “largely” or “mostly” returned to pre-pandemic levels.

Companies can choose to exert varying degrees of control over their employees’ travel, from fairly general guidelines on spending limits to very specific, step-by-step procedures, including which travel suppliers to use. Here are some of the matters they may take into consideration.

Itineraries

A business travel itinerary is a summary of a proposed trip, including travel dates and times, flight numbers, hotel bookings, meeting appointments and contact information, and so forth. Corporate travel managers may develop itineraries in collaboration with employees, making sure that each aspect complies with company policies. A written itinerary is also a handy reference for employees to bring with them on their trips.

Transportation

Corporate travel managers will often make transportation arrangements on behalf of employees, much like a travel agent might for someone’s personal vacation. Because they may control a high volume of business, they can have more leverage in negotiating with suppliers, such as airlines or rental car companies. They may also have special arrangements with certain suppliers, and the company might require its employees to use those suppliers whenever possible.

Even if they don’t have such arrangements in place or much power to negotiate prices, they may have tools at their disposal for searching out deals and discounts that individual employees don’t have. For example, they may have access to an online global distribution system (GDS), such as Amadeus, Sabre, or Travelport, allowing them to compare multiple carriers at the same time.

Accommodations

As with transportation providers, corporate travel managers can help arrange hotel bookings, often securing discounts that would be unavailable to employees individually. Hotel prices and availability are also provided on GDS platforms, which can save employees a lot of time and effort calling around to book a room.

Meetings and Events

For companies planning meetings and other events, corporate travel managers can book venues and assist attendees with their travel arrangements. Some companies may have separate travel management and event planning departments or merge the two into a single department. They can also farm out these functions to third-party companies that specialize in arranging events and have deep experience and contacts in that area.

Costs and Reporting

Since keeping costs under control is a major reason for implementing a corporate travel management program, setting spending policies and enforcing them is one of the managers’ key responsibilities. Employees must generally submit expense reports at the conclusion of their travel, which travel managers can then review.

Keeping accurate records, and receipts where necessary, is also important for tax reporting purposes. Companies can generally deduct employees’ travel expenses if they have a clear business purpose and are “ordinary and necessary” and not “lavish or extravagant.”

In many cases, companies will provide corporate credit cards for employees to use during their travels. Corporate credit cards can make it easier for companies to collect the information they need for reporting purposes, and spare employees the cost and bother of putting travel expenses on their own credit cards and having to wait for reimbursement.

Policy Compliance

Most companies of any size will have a written travel policy that they expect their employees who travel for business to become familiar with. This document will cover matters such as any required approval process before starting on a trip, spending limits, preferred travel suppliers, expenses that are reimbursable (or not), rules on the use of a corporate credit card, and how to fill out and submit an expense report at the conclusion of a trip. Written travel policies serve the dual purpose of controlling company costs and saving employees unwelcome surprises over expenses that the company won’t reimburse them for.

Beyond specific travel-related policies, corporate travel can be affected by broader company policies. For example, a 2023 Deloitte study reported, “Climate concerns will likely put a cap on corporate travel gains for several years to come. Four in 10 European companies and a third of U.S. companies say they need to reduce travel per employee by more than 20% to meet their 2030 sustainability targets.”

Travel Support and Assistance

In addition to helping employees with the logistical and financial aspects of travel, corporate travel managers can provide other forms of support, including help in a medical or other emergency. Many large corporate travel departments and third-party companies have support services available 24/7, just in case.

As mentioned, companies don’t have to take on all (or any) of these responsibilities themselves but can hire another company to handle it for them. While that represents an added cost, a company that specializes in corporate travel is likely to bring greater expertise to the role and may find cost savings that would otherwise go unnoticed.

Companies can also buy travel management software programs that allow employees to book their own travel arrangements and that may link to the company’s accounting software to simplify expense reporting. Such software can also flag and even reject any expenses that don’t comply with company rules.

If they don’t have access to professional GDS platforms, travel managers can also make use of regular consumer booking sites, such as Expedia and TripAdvisor.

Challenges of Corporate Travel Management 

While corporate travel management will often benefit a company from a financial perspective, it does present challenges.

For example, because it takes away some of the autonomy that employees may have become accustomed to in planning their own trips, it can cause them to feel mistrusted or micromanaged and make travel seem like more of a burden. In addition, for corporate travel management to be effective, it requires that the people who oversee it know what they’re doing, which may require not only training but also frequent refresher courses to keep up with the rapidly changing travel industry.

A good corporate travel management policy will lay out as specifically as possible the company’s rules for arranging flights and other transportation, booking hotel accommodations, and expensing other reimbursable travel-related costs, such as meals and entertaining. Any caps on costs should be regularly revisited and revised as necessary to keep up with inflation and changes in the marketplace.

The policy should describe a clear process for having travel approved in advance, if that’s required, and submitting expense reports after the trip for timely reimbursement.

An effective policy will also strive to avoid situations in which lower-level employees feel they are subject to stricter or more penny-pinching rules than higher-ups.

Finally, it’s important that employees be encouraged to read the policy and know the rules. They may also be given the opportunity to provide feedback on ways that the rules can be improved next time the policy is revised.

Corporate travel managers not only play a role in monitoring how a company’s money is being spent and looking for ways to cut its costs. They also often have a major say in setting the company’s annual travel budget, based on previous years’ needs and anticipated pricing changes throughout the travel industry.

Today that may involve weighing in on when a virtual meeting can substitute for an in-person one. A 2023 Morgan Stanley survey of 100 global corporate travel managers found that they planned to replace 17% of their corporate travel with virtual meetings in 2024 for reasons “ranging from cost savings to lower carbon footprints.”   

Why Is Corporate Travel Important?

While many companies learned during the COVID-19 pandemic that they could sometimes substitute virtual meetings for in-person ones, they have also found that travel can more than justify its cost in many instances . As Harvard Business School Associate Professor Prithwiraj Choudhury remarked in a recent interview on the university’s website, “Even in a hybrid world, even in a world of work-from-anywhere, we still need to occasionally meet colleagues in person for social purposes.” In addition, face-to-face meetings can help establish more profitable and productive relationships with a company’s key customers and suppliers.

Who Handles Corporate Travel?

Companies handle corporate travel in a variety of ways. Many have created internal departments dedicated to corporate travel management, while others outsource that role. However, many companies still leave most of the decisions to individual employees. One 2023 survey by Morning Consult Research Intelligence reported, “Over half (51%) of those who travel frequently for work book on their own using a platform of their choice.”

What Does Corporate Travel Include?

Corporate travel can include both domestic and international trips that have a business purpose. It generally doesn’t include employees’ everyday commuting. Commuting costs are not tax-deductible for employees, but companies can choose to subsidize them up to certain limits through what the Internal Revenue Service (IRS) calls qualified transportation benefits. Those benefits are not taxable to the employee, but the employer doesn’t get any tax deduction for providing them.

Corporate travel is expensive, but many companies find that its benefits outweigh the costs. Corporate travel management is one way that companies can try to keep those costs under control and get the most value from their travel budgets. While many companies have embraced corporate travel management programs, others still leave most decisions to their individual employees.

Global Business Travel Association. “ Global Business Travel Industry Sees Rebound in 2023 with Shifting Challenges and Opportunities for 2024 .”

American Express. “ What Is Corporate Travel Management and Why Do You Need It? ”

Internal Revenue Service. “ Topic No. 511, Business Travel Expenses .”

Deloitte. “ Navigating Toward a New Normal: 2023 Deloitte Corporate Travel Study .”

Oracle NetSuite. “ What Is Corporate Travel Management? ”

Morgan Stanley. “ 2023 Outlook: Business Travel Bounces Back .”

Harvard Business School. “ Why Business Travel Still Matters in a Zoom World .”

Morning Consult Research Intelligence. “ Business, but Not as Usual ,” Page 18.

Internal Revenue Service. “ Publication 15-B: Employer’s Tax Guide to Fringe Benefits ,” Page 22.

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The Home of New Zealand Business Travel

Connecting Business Through Travel

Connecting the World Through Travel

Kia ora, welcome to corporate travel management, corporate travel management (ctm) is a leading provider of business travel management services in new zealand, and around the world. we drive savings, efficiency and safety to businesses and their travellers through access to local travel experts and proprietary travel technology solutions..

If you are looking for a tailored travel management solution, delivering customer service excellence, innovative travel technology and a demonstrable return on investment, then you’ve come to the right place.

Time to upgrade your travel management solution?

The ctm difference.

With over 43 years’ experience servicing the New Zealand travel market, CTM combines local expertise with cutting-edge technology to deliver best-in-class travel solutions for our customers.

Now a global travel management company with multi-billion dollar buying power, CTM has the scale to achieve maximum savings for our customers while maintaining a localised approach to travel management technology development and service requirements.

Our Value Proposition

Customer service excellence, 24/7 customer service delivered how you want it, by local teams of dedicated travel experts..

CTM’s expert local travel consultants are available around the clock for friendly travel support wherever and whenever you need it.

We provide a range of communication channels to suit the unique preferences of our customers, whether it be over the phone, email or via online chat.

Innovative Travel Technology

Proprietary booking technology built specifically for the new zealand and australian markets..

We put intuitive travel technology at your fingertips 24/7, making travel research, booking and trip management simple, efficient and reliable.

Our self-serve online booking tool and mobile app book air, hotel and car hire in a single transaction.

Return on Investment

For every dollar spent on our services, we’ll return more in savings..

We provide live access to consolidated travel reporting across every aspect of your business travel program, driving increased visibility, control and efficiency.

Our teams conduct regular corporate travel program analysis and benchmarking to identify best practice booking behaviours to maximise savings.

Discover the CTM Difference

Built for new zealand business travel, local experts.

With an office presence across Auckland and Wellington, our customers benefit from the expertise of travel consultants who have an intimate knowledge of New Zealand’s regional and remote areas.

24/7 Support

You can rest assured knowing that your phone call will be answered by a New Zealand team member, no matter the day or time, thanks to our after-hours emergency response team.

Technology built in-region for region

Through CTM’s regional approach to travel technology development, we can quickly move from idea generation to deployment via our continuous feedback loops. Our travel solutions are built as per our customers’ local requirements and source content from the suppliers they use most – including regional hotels, airlines, and local transport options through integrations with SuperShuttle and Corporate Cabs.

Supporting New Zealand Business

By partnering with CTM, you are directly supporting local jobs and adding value to the New Zealand travel industry and local economy.

Looking for an expert NZ travel partner?

Solutions for large enterprise and global businesses.

Solutions for small and growing businesses.

Take your first step towards better business travel with Corporate Travel Management.

Testimonial

CTM has established itself as a well-respected travel management provider within the global travel sector, one which actively contributes to the continued growth, diversification and digital transformation of the travel industry.

- Matteo Zanarini, International Air Transport Association (IATA) -

CTM has been an innovative industry leader in the corporate travel market for many years, both technologically and strategically. This is a market segment that is undergoing serious upheaval and CTM has shown its ability to navigate some turbulent times and come out as a leader in its field.

- Peter Harbison, CAPA Centre for Aviation -

Sabre values its long and mutually beneficial relationship with Corporate Travel Management. As their global technological partner, we have developed trusted relationships with the CTM team and respect their track record of performance and technological innovation.

- Andy Finkelstein, Sabre Travel Network -

Our services include:

Corporate Travel

CTM’s corporate travel solutions drive cost savings, efficiency, safety and sustainability to businesses of all shapes and sizes.

Meetings & Events

CTM Meetings & Events can tailor an conference, meetings and events solutions to fit every budget and business need.

CTM’s group travel team specialise in servicing large group travel needs (10 to 10,000 travellers), providing complex logistical support.

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CTM Global Corporate Travel Trends Report

Success message, discover the key insights driving business travel decisions, in-depth analysis of market trends, pricing and sustainability., in the ever-evolving landscape of corporate travel, staying ahead of trends is crucial to making informed decisions..

That’s why we’re pleased to share the 'CTM Global Corporate Travel Trends Report'— a comprehensive guide designed to empower your business with actionable data and market intelligence. This report delves into the latest trends in:

• Airfare pricing
• Capacity growth
• Booking lead times
• Hotel rate trends

By leveraging CTM’s extensive global corporate travel data, combined with insights from third-party sources, we’ve crafted a comprehensive overview of the sector. Download the full report today to discover how these insights can enhance your travel strategies.

Thank you! The CTM Global Corporate Travel Trends Report will begin downloading shortly

Download the report now!

Complete the form below to access the CTM Global Corporate Travel Trends Report.

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Digital Health Passports

As the world races to vaccinate populations against covid-19, proposals for digital health records, or ‘vaccine passports’, are gathering momentum..

Download CTM's Digital Health Passport eBook for an in-depth review, as well as practical action items you can take to ensure your business's travel program will support your team as they return to business travel.

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TESTIMONIAL

"We endorse CTM to any company seeking a travel management provider as a true partner and friend, one that delivers a measurable return on investment and is looking to continuously improve its service offering and technology solutions."

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Connecting business through travel

Connecting ideas through travel

Connecting people through travel

Welcome to ctm. we do business travel, differently., corporate travel management (ctm) is a leader in business travel management services across asia and beyond. we drive savings, efficiency, safety, and sustainability to businesses and corporate travellers, wherever your business takes you..

When you partner with CTM you’ll enjoy the experience of business travel done differently – a uniquely designed travel programme, built for your business’s specific travel needs and objectives, and expertly delivered in every region you operate in. We design travel programmes that drive strategic results for every part of your business and every member of your team.

So if you’re looking for a tailored travel management solution, delivering customer service excellence, innovative technology and a demonstrable return on investment, you’re in the right place.

Experience the CTM difference

Elevate your travel programme with Corporate Travel Management

Is your travel programme delivering savings, efficiency, and safety to your business and travelling workforce? Are you leveraging your travel data to negotiate better travel deals and positively influence booking behaviours? Do you have access to the tools you need to control your budget, reduce risk, improve sustainability and maximise employee well-being?

If not, it’s time to elevate your travel programme with CTM.

We don’t believe in a one-size fits all approach to travel management. We work in partnership with your team to design a tailored travel programme, utilising proven strategies and leveraging big data, to deliver strategic outcomes which align with your business’s unique objectives and priorities. Find out how CTM’s solutions can transform your business travel programme and budget today.

Get more from your business travel programme

Bigger savings

For every dollar spent on our travel management services, we’ll return more to you in savings.

Greater efficiency

Our expertise, 24/7 support and intuitive technology significantly improves your team's efficiency.

Award-winning service

Access award-winning service and solutions designed for your needs, via your prefered channel.

Heightened safety

Drive safety and well-being to your travelling workforce to reduce risk and increase productivity.

Improved sustainability

Travel doesn't have to cost the earth. Our tools and solutions support more sustainable travel.

Better insights

Unleash the power of reliable, actionable data to drive programme performance and accountability.

Take your travel programme from average to exceptional

Take your travel budget further

For every dollar spent on our travel management services, we’ll return more to you in savings. That’s the CTM difference.

How we do it

• You’ll benefit from CTM’s extensive global buying power and supplier negotiations to experience exceptional deals on flights, accommodation and car rental
• Your CTM travel platform provides one-stop-shop access to the best corporate negotiated deals, last-minute inventory and dynamic supplier content (NDC-ready), all comparable side-by-side for maximum speed, choice and value
• CTM’s forecasting technology visualises the cheapest time to travel in a single search, ensuring you travel at the most affordable time
• Your strategic Account Manager will design a bespoke travel policy based on your unique travel behaviours and business objectives, and conducts regular travel programme analysis and benchmarking to identify ongoing savings opportunities
• Consolidate your corporate travel, meetings and events spend with CTM for stronger supplier negotiation power and access to great corporate and event travel deals.

Increase efficiency

Get where you’re going fast.

Leverage CTM’s travel expertise, 24/7 support and intuitive technology to significantly improve your employees’ productivity.

• We put intuitive  travel technology at your fingertips 24/7, making travel research, booking, and trip management simple, efficient and reliable
• Choose your preferred self-service online booking tool and a mobile app to book all your flights and hotels in a single transaction
• Enjoy round-the-clock travel service from CTM’s travel advisors , via a channel of your choice, for friendly, knowledgeable, and relevant travel support wherever and whenever you need it
• Enjoy access to live consolidated travel reporting across every aspect of your travel programme, driving increased visibility, control, and efficiency.

Maximise safety

Boost travel confidence & productivity

Enhance your employee’s safety while travelling for business with our suite of intuitive and integrated risk management tools.

• Traveller tracking technology enables you to track and communicate with travellers in the event of an emergency, including one-click ‘proof of life’
• Pre-trip approval workflows enable risk identification and management prior to booking
• CTM risk alerts send email and SMS notifications to affected travellers based on itinerary location and risk levels
• CTM Mobile travel app enables travellers to book and manage their travel needs on-the-go for greater independence.

Get connected.

Contact our team today to discuss your travel programme needs., transformative business travel technology.

Global scale, local expertise, agile tech

The scale to achieve maximum savings, the spread to provide consistent local market expertise, and the agility to solve tomorrow’s travel challenges today.

Built for simplicity, consistency, flexibility

We take a highly consultative, curated approach to designing unique, simple and effective global travel solutions which deliver strategic results today and into the future.

Your feedback drives our roadmap

We put you front and centre of our product and service roadmap, ensuring you benefit first from the fastest, most relevant and impactful solutions.

Testimonial

The service experience provided and standards we expect from CTM have always been critical to our business success... We now have no ‘downtime’ when a consultant is out of the office, as the entire team knows our policy and our travellers’ needs. This always gives us excellent service continuity, which makes my role just that little bit easier.

- Engineering client -

CTM held our hand through the [implementation] process – training on the booking tool was clear and concise, and the entire exercise could not have run more smoothly.

- Food manufacturing client -

Challenger continues to seek the best return on its investments in technology. Partnering with CTM to implement Fare Forecaster was a commonsense decision that met our needs in achieving this goal.

- Challenger -

Corporate meetings & events

Take your corporate meetings and events to a new level of performance with CTM Meetings & Events. Our expert event organisers ensure strategically designed meetings and events which deliver exceptional attendee experiences, more strategic outcomes for your business, and a better return on your travel budget.

Benefit from our extensive supplier relationships to leverage corporate deals on accommodation, travel and entertainment, saving you time and money. Moreover, consolidate your corporate and event travel spend through CTM for stronger supplier negotiations, maximising your overall budget’s potential. Whether it’s corporate events, strategic meetings, conferences, group travel, team-building activities, or sales incentives, we tailor your event management solution to exceed expectations and drive business success.

Partner with us for a connected event experience that drives results for your business, people, and budget.

You might be interested in...

Solutions for every business size

Whether you’re a global enterprise, national corporate, or fast-growing start-up, we design travel management solutions that deliver on your goals.

Integrated technology ecosystem

Our technology is built to be as flexible as your needs are diverse, putting transformative tools at your fingertips 24/7 for maximum productivity and peace of mind.

Our customer success stories

Don't just take our word for it. Explore our customer case studies and success stories to see how CTM has delivered resuls for businesses like yours.

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CTM provides local service solutions to customers around the world. Please select your local region, and start experiencing the CTM difference!

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Corporate travel for businesses going places

Corporate travel management (ctm) is unlike any other travel management company (tmc). we provide a unique blend of customer service, innovative travel technology and tailored business travel program development which drives exceptional value at every step of your journey through greater savings, improved efficiencies and maximum safety..

At CTM, we pride ourselves on going above and beyond industry expectations and setting consistently new standards which reinforce our multi-award-winning status. CTM is a long-standing member of the Australian Travel Industry Association (ATIA) , Association of Travel Management Companies (ATMC) and also accredited by the ATAS Code of Conduct .

If your company is looking for a travel management solution that makes business travel more effective, reliable and enjoyable for every stakeholder, contact CTM today.

Customer service excellence

From your first interaction with our team, you’ll experience the CTM difference.

Innovative travel technology

Our travel technology is built to be as flexible as your needs are diverse, putting transformative tools at your fingertips 24/7 for maximum productivity and peace of mind.

Return on investment

CTM’s simple ROI philosophy means that for every dollar spent on our travel management services, we’ll return more in savings.

CTM Climate+

CTM is proud to play its part in supporting the long-term sustainability of our planet by reducing the impact of business travel on the environment.

Traveller Wellbeing

Optimise travel behaviour and identify potential triggers of traveller stress within your corporate travel program for enhanced wellness and duty of care.

CTM Global Hotel Program

Access the best negotiated room rates and value-adds at more than 48,000 properties in 205+ countries in one place.

Looking for a tailored travel management solution?

Travel solutions for every travel style and budget.

At CTM, we understand the unique and complex travel needs of businesses of every size, industry and geographic location. That’s why we design highly customised travel solutions based on your business’s specific travel needs and objectives. Whether you’re a global enterprise, national corporate or fast-growing start-up, we can deliver a travel management solution that will deliver on your goals.

From strategic account management to self-serve booking tools , every CTM customer benefits from our extensive global buying power and supplier negotiations, intuitive and user-friendly travel technology and world-class customer service and local market expertise.

That’s the CTM difference.

Strategic travel management

Your fully customised travel management solution, supported by a dedicated account management and consulting team.

Small business solutions

Designed for smaller travel budgets with less complexity. Select a managed or self-serve travel solution that suits your specific travel needs and objectives.

Travel technology

We provide customers with a range of intuitive travel technology solutions, giving you greater control over your business travel program and the business travel experience.

Download CTM's travel management brochure

Contact our expert team to discuss your corporate travel program today., solutions for every travel stakeholder.

Managing business travel can be time-consuming and complex. That’s why we build customer-centric business travel management solutions designed to enhance the travel experience for every stakeholder.

Whether you’re a travel manager, travel booker or a busy business traveller, we have developed a suite of tools and travel solutions specifically for your needs.

For Business Travellers

Take control of your business travel experience with best-in-class travel tools and expert travel assistance on the road.

For Travel Managers

Drive compliance, duty of care, cost control and consistency across your corporate travel program.

For Travel Bookers

The tools and support you need to make travel booking fast, effective and reliable.

New Distribution Capability (NDC) is transforming business travel

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Case Study: Cost Savings

Strategic business travel program development delivers 21% savings.

Case Study: Forecasting Technology

Our intuitive forecasting travel technology saved a client 14% on airfares.

Case Study: Implementation

300 travel bookers trained and implemented in 3 months.

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Local solutions, delivered globally

CTM provides local service solutions to customers around the world. Please select your local region, and start experiencing the CTM difference!

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CTM Portal: Your one-stop business travel platform

Discover an intuitive, centralized hub for efficient business travel management – ctm business travel platform caters to every travel stakeholder’s needs..

CTM Portal is the home of all your favorite business travel tools. From pre-trip planning and approvals, in-trip flight tracking and risk alerts, to post-trip reporting, CTM Portal has everything you need for a modern business travel program.

Make business travel simple with CTM Portal

Empower your travel program with ctm portal.

Customized For You

The flexible framework seamlessly integrates a range of travel tools into a single portal, providing a highly configurable platform that meets your needs, allowing you to customize and control which travel tools and data your team has access to.

Easy & Secure Access

Forget bookmarking links and remembering passwords with fast, secure single-sign-on access. Enjoy maximum security and convenience with configurable access so you only see the tools you need without remembering another password.

Supporting Your Goals

We recognize the challenges of managing an efficient travel program. That's why CTM Portal is designed to streamline operations, boost visibility, and simplify processes for every travel stakeholder. With CTM Portal - travel program compliance is easy.

Create a "home" for your travel program

All Your Travel Tools, All In One Place

Online Booking Tool

Easy access to your choice of online booking tool, including CTM’s proprietary OBT Lightning with integrated approvals.

Risk Management

Duty of care is paramount. Know the risks for every traveler in every destination, with real-time risk feeds and traveler alerts.

Fare Forecaster

Fare Forecaster lives inside the CTM Portal, helping you find the cheapest day to fly, with average savings of over 15%.

Travel Approvals

Build travel approval flows that work for you. Unlimited flexibility and zero compromises supporting you delivering travel compliance.

Itinerary Management

Offering travelers and Travel Arrangers a quick overview of upcoming trips with a snapshot itinerary.

Traveler Profiles

Effortlessly maintain traveler profiles to ensure seamless expense management and enhance the traveler experience.

Take a tour of the CTM Portal

A portal tailored to your travel needs.

Travel Managers

Access your day-to-day travel toolkit, from checking pre-trip approvals and sourcing savings with Fare Forecaster to managing new or existing trips in your online booking tool. Add traveler profile preferences and customized message boards to set your travelers up for success.

Travel Arrangers

Simplify and centralize your organization’s duty of care with real-time risk alerts for travelers alongside live interactive maps. Drive compliance with pre-trip approval process flows, and review sustainability dashboards and travel program reporting in just a few clicks.

Business Travelers

Find tools and services to make your business travel productive, safe and enjoyable with centralized access to book and modify travel via your online booking tool. Chat with CTM Scout or a Travel Advisor about visa restrictions, view upcoming trips, find invoices, and update profile info in one place.

Create a home for your business travel program.

Book your CTM Portal demo today.

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Not all online booking tools are created equal. Find out why Lightning outpaces other OBTs for speed, content and experience.

Reduce Your Carbon Footprint

Find out how your booking behaviors and travel preferences can impact the total carbon footprint of your travel program.

How Agile Tech Keeps You Moving

Find out how agile development processes deliver speed, value and productivity to organizations and travelers.

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Local solutions, delivered globally

CTM provides local service solutions to customers around the world. Please select your local region, and start experiencing the CTM difference!

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10 September 2024

Business travel technology that empowers your travel program goals

With more than 50% of respondents in the Corporate Travel Management (CTM) 2024 Global Customer Survey saying they book their own travel arrangements, have you considered the impact of poor business travel technology on your employees’ productivity?

From researching and comparing travel options to seeking approvals, checking policy requirements to making the booking, poor travel technology can significantly impact your employees’ performance before they’ve even left the office.

CTM’s technology ecosystem delivers the most relevant information, data, and personalized travel content ensuring your employees have the information they need, when they need it.

Join us as we explore how CTM’s innovative business travel technology enhances service, provides actionable insights, drives cost savings and influences booking behavior, helping Travel Program Managers achieve their travel program goals.

Empowering Travel Program Managers with innovative technology and targeted communications

As the corporate travel landscape evolves, travel program stakeholders will want to stay ahead of the curve to maximize their influence and impact. That’s why our technology places the most relevant, personalized travel content alongside critical travel news and training, straight into the hands of users – within the tools they use, as they use them.

CTM’s travel products provide the most effective and immediate channel for widespread education and engagement, enabling targeted communications to the users that need it, reducing communication turnaround times compared with traditional email distribution.  within the CTM Portal , Lightning and the CTM Mobile app alongside automated Risk Alerts offer the most efficient, targeted and impactful channels to reach and communicate with travel bookers and business travelers to drive savings, safety, strategic thinking and an improved customer experience.

By recognizing the significance of delivering exceptional customer service while delivering efficiency, empowerment and driving savings for customers, CTM is harnessing the power of automation and artificial intelligence to help streamline high-volume, low-value service requests via our customers’ preferred service channels, which enables our Travel Advisors to respond faster to more complex travel support requests that require their expertise and guidance.

Data unlocks opportunities for savings and understanding ROI

CTM’s 2024 Global Customer Survey demonstrated that travel data and reporting are rated in the top 5 benefits CTM customers receive from their travel program. With data providing the basis for travel program analysis and decision-making, the ability to capture, integrate and easily dissect large datasets in real-time is critical to a travel program’s performance.

Key trends and actionable insights

CTM’s Data Hub aggregates large volumes of data to reveal key trends and actionable insights. It allows  delve deep into their travel data to not only identify areas of spend but to provide recommendations and solutions for better spend management. It is a significant step up from traditional passive data interpretations, and a step towards strategic decision-making based on predictive analytics.

Data Hub can be useful for Travel Program Managers to understand booking behaviors, travel trends, out-of-policy bookings or exceptions, and how changes in advance purchase windows could drive savings. It offers an opportunity to set and track KPIs to increase policy compliance and understand how future changes to policy could positively impact your budget and sustainability objectives.

Sharing those opportunities and trends with key business stakeholders is an ideal way for Travel Program Managers to demonstrate their value and influence organizational strategy using concrete insights and real-time data.

Finding savings in a single search

Utilizing travel tools such as CTM’s Fare Forecaster assists customers in finding savings by simply adjusting travel patterns. Fare Forecaster displays the cheapest fares available on either side of the selected travel date, including corporate travel deals and travel policy restrictions, so customers have visibility of all flight options available.

CTM found that shifting an itinerary by just 24-48 hours could save business travelers on average upwards of 18%, and in some cases up to 69%, on their flight price. While not every trip can be moved to a different day, the savings on offer mean that even if a minority of travelers switch their travel dates by just one or two days, the savings to an organization’s travel budget can be significant.

Unlock the future of business travel and embrace innovation for service and savings  

The intersection of travel expertise, customer service and cutting-edge technology is reshaping the corporate travel landscape. CTM’s innovative solutions empower Travel Program Managers to make more informed decisions, optimize travel spend and enhance the overall travel experience for business travelers. With many business travelers booking their own travel arrangements, leveraging self-service technology the delivers efficiency gains and supports travel program goals becomes paramount.

By harnessing automation, artificial intelligence and comprehensive data analysis, CTM supports travel programs that not only meet but exceed the evolving needs of modern businesses and their travelers. Embracing these technological advancements is not just about staying ahead; it’s about driving strategic value and achieving sustainable savings.

Discover how CTM’s business travel technology can empower your travel program.

Request a demo today.

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