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You are here: Home / Track My Passport & Passport/Visa Collection Locations

Track My Passport & Passport/Visa Collection Locations

Check the status of your visa, passport tracking options.

You can check the status of your application any time at the following website .

For your convenience, you have several options to choose from to track the location of your passport.

Instant:  Enter your passport number below to check on the status.

Email: Send an email to [email protected] and in the subject and/or body enter a valid passport number exactly as it was entered at the time the appointment was scheduled. Do not include any additional text. You will receive an automatic response with the status.

Online: You can track your passport online here .

Chat and Telephone: You can track your passport with the assistance of our call center via chat or telephone. The call center's contact information and a full description of our call center services, including hours of operation, can be found here .

To view the Zoom locations for document delivery, click here .

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The government of the United States of America (USA) enforces a strict entry regime. New Zealanders are at risk of being denied entry upon arrival if they fail to comply with visa requirements.  Intending travellers are urged to contact the nearest Embassy or Consulate of the United States of America to enquire about their own specific circumstances, well in advance of travel.

If a child (17 and under) is travelling unaccompanied, with only one parent or someone who is not a parent or legal guardian, they will be asked on arrival to provide written consent to US Customs and Border Protection from both parents, or the parent who is not accompanying the child. For further information on what is required, check the  USA Government website .

The policy of the United States of America with regard to all visa and overstaying violations is one of “zero tolerance”. Even if a visitor stays only one day beyond their visa expiry, detention may result. If arrested this could include imprisonment, deportation and prohibited entry to the USA for up to 10 years.

All visitors to the United States of America are required to provide their full address while in the United States in advance of travel. This information will be collected at check-in by the airline carrier. The address must contain the postal code.

When you receive a new passport, ensure that you have updated your passport details in your frequent flyer account and with your travel agent. Travellers have encountered secondary inspection by border officials and delays when their old passport number has been used on travel documents.

If joining a cruise ship or picking up a rental car on arrival, further information on requirements may be found on US Customs and Border Protection .

Visa Waiver Programme The Visa Waiver Programme (VWP) permits New Zealand citizens to enter the USA for business and tourism purposes for up to 90 days without a visa. Under USA legislation, travellers entering the USA under the visa waiver programme are not eligible to change their visa status. New Zealanders who do not qualify for the VWP (eg, students, journalists) will continue to need visas in order to transit or visit the USA. New Zealanders planning to use the VWP are urged to check that they meet the requirements to do so.

Travellers entering the USA under the VWP and planning to cross a border to a contiguous territory or adjacent island (eg. Canada, Mexico, Caribbean islands, etc) and return directly back to the USA should be aware that this exit time may count toward the 90 day period under which they were originally admitted into the USA under the VWP. Travellers should be aware that re-admission under the visa waiver cannot be guaranteed and decisions are at the discretion of US Immigration Officers. Visiting Cuba may impact your ability to enter the US on the Visa Waiver Program (VWP) using an Electronic System for Travel Authorization (ESTA). For further information see the  US Customs and Border Protection website  , or contact the nearest US Embassy or Consulate for details.

For people planning to work while in the USA a work visa is required and you should contact the nearest Embassy or Consulate of the United States of America to confirm entry requirements. If you gain employment while on a visitor visa this will breach the conditions of the visa and there is a high risk of arrest and detention.

The entry requirements have changed for certain international travellers required to make transit stops in the USA, and who do not qualify to enter the USA under the VWP. In some circumstances a transit visa may be required. Well in advance of travel, contact the nearest Embassy or Consulate of the United States of America to enquire about the specific circumstances that apply.

All travellers entering the USA under the Visa waiver programme must have a machine-readable passport.

New Zealand citizens travelling to, or through, the USA who do not hold a machine-readable passport must either:

• Obtain a machine-readable passport or,
• Obtain a US entry visa. In this situation, keep your current non machine-readable passport and apply for a US entry visa, this may require that you attend an interview with at the US Consulate General in Auckland. Further information on how to apply for a US entry visa is provided on the US Embassy in New Zealand website .

ESTA - Electronic System for Travel Authorisation Nationals of all Visa Waiver Programme (VWP) countries require ESTA authorisation prior to travelling to the United States under VWP. Travellers from VWP counties, including New Zealand, are required to pay an operational and travel promotion fee when applying for ESTA. The total cost for a new or renewed ESTA will be US$14.

For more information and link to the ESTA application see the US Visa Information Service in New Zealand website.

Neither the New Zealand Embassy, New Zealand Consulates or the New Zealand Ministry of Foreign Affairs and Trade can assist New Zealand Citizens with visa or other US immigration problems. If you have any questions you should contact the US Consulate General in Auckland before departure.

Once in the USA, contact the US Bureau of Citizenship and Immigration Services (BOIS) for advice on 1-800-375-5283.

Useful contacts Bureau of Citizenship and Immigration Services - United States . New Zealand Department of Internal Affairs - Passports .

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• Before you travel to New Zealand

To board your flight or cruise to New Zealand you need a valid passport or travel document, and have the right visa or an NZeTA.

Your journey to New Zealand

Protect yourself from immigration scams, new zealand electronic travel authority (nzeta), check if you need an nzeta or visa, travellers who do not need an nzeta, arriving by cruise ship, transit passengers, visa waiver countries and territories, transit visa waiver countries, paying the international visitor conservation and tourism levy (ivl).

Arriving in New Zealand

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• Visiting New Zealand on business

Checking in for your trip

When you check in you must show that you:

• have a valid passport or travel document, and
• hold the right visa or an NZeTA (New Zealand Electronic Travel Authority).

Check your passport

You may not be allowed to check in if your passport is not valid for travel to New Zealand. Check that it will not expire until:

• 3 months after the date you plan to leave New Zealand, or
• 1 month after the date you plan to leave New Zealand — if your passport was issued by a country that has a New Zealand embassy or consulate that issues passports of that country.

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If you live in New Zealand permanently — for example, if you have a resident visa — your passport only needs to be valid for travel to New Zealand.

Make sure that your passport has not been:

• reported as lost or stolen, or
• invalidated by the government that issued it.

If you need an NZeTA

You must hold an NZeTA if you are boarding a flight or cruise that leaves for New Zealand, and you:

• are visiting on a passport from a visa waiver country — that is, a country whose passport holders do not need to get a visa before they travel to New Zealand
• are a cruise ship passenger
• are passing through Auckland International Airport to another country and travelling on a passport from a visa waiver country or a transit visa waiver country
• are passing through Auckland International Airport as a transit passenger to or from Australia, or
• have a permanent resident visa for Australia that lets you return to Australia from another country. 

If you do not need an NZeTA

You do not need an NZeTA if you:

• hold a visa for New Zealand
• are an Australian or New Zealand citizen travelling on an Australian or New Zealand passport, or
• are a New Zealand citizen travelling on a passport that has a New Zealand citizen endorsement.

Permanent residents of visa waiver countries

Holding a permanent resident visa for a visa waiver country is not evidence of your citizenship.

If you hold a Permanent Resident Card (green card) for the USA (a visa waiver country) you would still need a visa to travel to New Zealand — unless the passport you hold is from a visa waiver country. Your eligibility to travel to New Zealand without a visa depends on the passport that you are travelling on.

If you intend to travel to New Zealand on a passport issued by a visa waiver country you:

• may travel to New Zealand without applying for a visa first
• still must get an NZeTA (New Zealand Electronic Travel Authority) before you travel.

If you are going to travel to New Zealand on a passport from a country not on the visa waiver list, you need a visa before you travel.

Requesting an NZeTA

You request an NZeTA using our mobile app or online form. You may also need to pay an International Visitor Tourism and Conservation Levy (IVL).

Information about NZeTA

Paying the International Visitor Tourism and Conservation Levy

Correct errors on your NZeTA

After your NZeTA is approved, you can only correct some of the details such as your:

• passport number — for example, if you had to replace your passport
• email address, or
• small spelling mistakes or numerical errors.

Use our online form to request these changes to your NZeTA.

How to request a change to your NZeTA

If you want to make other changes, you must request a new NZeTA.

If you have a visa to come to New Zealand

If you have a visa for New Zealand, before you leave, check that:

• your passport details match the details on your eVisa (if you have an eVisa), and
• you have the right visa for what you plan to do in New Zealand.

Contact us immediately if there is an error in the details listed in your eVisa.

If you travel on a different passport

If you do not plan to use the same passport to travel to New Zealand that you used when you applied for your visa, you must apply to transfer your visa to the new passport before you travel. Your visa details are linked to the passport you used to apply so if they do not match, your travel may be delayed.

Transfer your visa to a new passport

I'm a New Zealand citizen but travel on my foreign passport

Check your visa conditions

Check your visa to find out what the conditions are. You may not be allowed to enter New Zealand if you cannot provide evidence that you meet the conditions of your visa. For example, the money you must have to live on in New Zealand can vary depending on the visa you have.

Check the conditions of your visa

Bring evidence to support your travel

Gather the documents you need. Bring with you:

• a copy of your eVisa letter (unless you have a visa label in the passport you are travelling on), and
• evidence that you can meet the conditions of your visa — for example you can use:
• your travel ticket to show that you are planning to leave New Zealand, and
• bank statements to show that you have enough money to live on while you are here.

Do not buy your ticket before we grant you a visa or your application is approved in principle. You may lose the cost of your ticket or have to rearrange your travel if there is a delay in processing your application or we do not grant you a visa.

Checks we need to do 

As well as checking your passport and visa, there are other things we need to check.

Before you board your plane or cruise ship

When you check in to travel to New Zealand, we receive information from your airline or cruise line that we use to check our records to make sure you are allowed to travel here. 

How we collect and use information about people flying in and out of NZ

We may need to ask you some questions before you board or when you arrive. This applies to everyone, including people who already hold a visa, an NZeTA or are in transit.

Checking your reasons for travelling

As well as checking your passport and visa, we check that you have a genuine reason for coming to New Zealand.

Genuine intentions to visit, study or work in New Zealand

If you do not answer the questions truthfully, you may not be allowed to come here.

If you are refused entry to New Zealand

Onward travel

We may want to see your ticket showing when you will leave New Zealand. We may ask to see other travel tickets or visas if you leave to go to a country that you:

• need to have a visa or onward travel ticket for, or
• are not a citizen of — you need to show that you have the right to enter that country.

We do not need to see this if:

• your eVisa says 'return/onward travel not required'
• your eVisa says 'the holder of this visa is sponsored', or
• you hold a current resident or permanent resident visa for New Zealand.

Supporting yourself in New Zealand

We may want to see evidence of how you will support yourself financially while you are in New Zealand.

Your character

We may want to check that you are of good character and will comply with the conditions of your visa. This could include questions about any convictions you have or whether you have been deported from another country.

Good character for temporary visas

Good character for residence visas

Your health

We may ask for evidence about your health. Before you can enter New Zealand you must be in good health or be granted a medical waiver.

Who needs an x-ray or medical examination

Medical waivers for visa applications

If you are coming to New Zealand on a Medical Treatment Visitor Visa we may ask to see evidence about your health.

Medical Treatment Visitor Visa

Immigration scams to watch out for, and how to protect yourself from these scams and visa fraud.

Some people can use an NZeTA to travel to New Zealand without applying for a visa first. This depends on your passport and if you are visiting or only transiting.

Some people can use an NZeTA to travel to New Zealand, and others need to get a visa.

Visa holders and some other travellers do not need an NZeTA (New Zealand Electronic Travel Authority) before they travel to New Zealand.

If you plan to arrive in New Zealand by cruise ship and do not have a visa, you must hold an NZeTA (New Zealand Electronic Travel Authority).

Information about transit visas and criteria for passing through New Zealand to another country.

Passport holders of some countries and territories do not have to apply for a visa before they travel to NZ but must hold an NZeTA (New Zealand Electronic Travel Authority).

Citizens of some countries do not have to apply for a visa before passing through New Zealand as a transit passenger but must request an NZeTA.

Many tourists, people on working holidays, and some students and workers coming to New Zealand must pay an International Visitor Conservation and Tourism Levy (IVL) of NZD $35.

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You are here: Home / Track My Passport

If your visa application is approved, your passport and visa will be returned to you by the RPX courier service. Your documents will be delivered to the address you provided when you scheduled your interview appointment.

For your convenience, you have several options to choose from to track the location of your passport.

Online: You can track your passport online here . Email: You can track your passport via email through our call center here . Chat: You can track your passport via chat through our call center here . Telephone: You can track your passport via telephone with our call center. The call center's telephone numbers and a full description of our call center services, including hours of operation, can be found here .

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Passport processing is taking longer than usual. Please allow around 10 weeks plus delivery for a standard passport. If you need it sooner, consider using our urgent service . We’re sorry for any inconvenience this may cause.

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What you need for your application

• Identity referee or witness
• Parental consent for children
• Document translations

Certificate of identity or refugee travel document

If you need to travel and you cannot get a passport from your country of citizenship, you may be able to apply for a New Zealand certificate of identity or refugee travel document.

Certificate of identity

A certificate of identity may be issued to a person who is not a New Zealand citizen and cannot get a passport from their country of citizenship. You must be physically present in New Zealand to qualify for a certificate of identity.

A certificate of identity is valid for a maximum of 2 years.

Refugee travel document

A refugee travel document may be issued to a person who is not a New Zealand citizen and who has refugee status confirmed by Immigration New Zealand. You must be physically present in New Zealand to qualify for a refugee travel document.

A refugee travel document is valid for a maximum of 5 years.

A certificate of identity or refugee travel document application costs NZD$120.00.

Allow a minimum of 20 working days for your application to be processed.

Download an application form

Application for a certificate of identity or refugee travel document (PDF 357KB)

Last Updated

Page last updated: 25 May 2023

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