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Credit cards

The complete guide to the Amex Travel portal

Carissa Rawson

Allie Johnson

“Verified by an expert” means that this article has been thoroughly reviewed and evaluated for accuracy.

Robin Saks Frankel

Published 7:39 a.m. UTC Feb. 28, 2024

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The American Express Travel portal offers valuable benefits to American Express cardholders, including special prices. Depending on which card you hold, you may also be able to pay for travel with Membership Rewards® points and get access to perks such as discounted airfare and specialty benefits at luxury hotels. Let’s take a look at how the Amex Travel portal works, whether the benefits are worthwhile and who can access Amex Travel’s website. 

• American Express Travel offers hotels, vacation rentals, flights, rental cars and cruises.
• Luxury hotel benefits and discounted airfare are two benefits of booking through Amex’s travel portal. 
• American Express cardholders can access Amex Travel. 

How to book travel through the Amex Travel portal

Booking travel through the Amex Travel portal requires you to have an online account associated with an Amex card. While you can complete a search on the Amex Travel website without logging in, you will need to do so in order to make a booking.

After you choose whether to book a flight, hotel, vacation rental, vacation package, rental car or cruise, you’ll need to enter your travel details.

For example, if you want to book a flight through Amex Travel, you’ll need to put in your departure airport and destination as well as your dates of travel. The site will then bring up a list of matching results.

You can filter based on when the flights take off as well as how many stops you’re willing to tolerate, among other options. 

The Amex Travel site offers a wide variety of hotel stays and flights, but you’ll always want to double check elsewhere before booking since it doesn’t always feature every option. 

Once you’ve selected a booking, you’ll be taken through the checkout process. This includes providing your personal information and can also include seat requests and adding in loyalty program numbers.

To pay for your booking, you can use your American Express Membership Rewards, if you have a card that earns them, or your American Express card or a combination of both. 

After you’ve booked, you’ll receive a confirmation email containing your reservation information. You can also find your bookings under the My Trips section of Amex Travel.

Who can use the portal?

Any American Express cardholder can use the Amex Travel portal to book travel. But those whose cards don’t earn Amex Membership Rewards points will need to pay with their Amex card.

However, many American Express cards  earn Membership Rewards points that can be redeemed for travel through the Amex Travel portal. These cards include (terms apply):

The Platinum Card® from American Express

• American Express® Gold Card
• American Express® Green Card * The information for the American Express® Green Card has been collected independently by Blueprint. The card details on this page have not been reviewed or provided by the card issuer.
• Amex EveryDay® Credit Card * The information for the Amex EveryDay® Credit Card has been collected independently by Blueprint. The card details on this page have not been reviewed or provided by the card issuer.
• The Business Platinum Card® from American Express * The information for the The Business Platinum Card® from American Express has been collected independently by Blueprint. The card details on this page have not been reviewed or provided by the card issuer.
• American Express® Business Gold Card * The information for the American Express® Business Gold Card has been collected independently by Blueprint. The card details on this page have not been reviewed or provided by the card issuer.

All information about American Express® Green Card, Amex EveryDay® Credit Card, The Business Platinum Card® from American Express and American Express® Business Gold Card has been collected independently by Blueprint.

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Welcome bonus

Earn 80,000 Membership Rewards® Points after you spend $8,000 on eligible purchases on the Card in your first 6 months of Card Membership.

Regular APR

Credit score.

Credit Score ranges are based on FICO® credit scoring. This is just one scoring method and a credit card issuer may use another method when considering your application. These are provided as guidelines only and approval is not guaranteed.

Editor’s take

• Over $1,500 in travel and entertainment credits can offset the annual fee.
• Comprehensive lounge access benefit.
• Generous travel and purchase protections.
• High annual fee and spending requirements.
• Amex’s once-per-lifetime rule limits welcome bonus eligibility.
• Annual statement credits have limited use.

Card details

• Earn 80,000 Membership Rewards® Points after you spend $8,000 on eligible purchases on your new Card in your first 6 months of Card Membership. Apply and select your preferred metal Card design: classic Platinum, Platinum x Kehinde Wiley, or Platinum x Julie Mehretu.
• Earn 5X Membership Rewards® Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year and earn 5X Membership Rewards® Points on prepaid hotels booked with American Express Travel.
• $200 Hotel Credit: Get up to $200 back in statement credits each year on prepaid Fine Hotels + Resorts® or The Hotel Collection bookings through American Express Travel using your Platinum Card®. The Hotel Collection requires a minimum two-night stay.
• $240 Digital Entertainment Credit: Get up to $20 back in statement credits each month on eligible purchases made with your Platinum Card® on one or more of the following: Disney+, a Disney Bundle, ESPN+, Hulu, The New York Times, Peacock, and The Wall Street Journal. Enrollment required.
• The American Express Global Lounge Collection® can provide an escape at the airport. With complimentary access to more than 1,400 airport lounges across 140 countries and counting, you have more airport lounge options than any other credit card issuer on the market. As of 03/2023.
• $155 Walmart+ Credit: Save on eligible delivery fees, shipping, and more with a Walmart+ membership. Use your Platinum Card® to pay for a monthly Walmart+ membership and get up to $12.95 plus applicable taxes back on one membership (excluding Plus Ups) each month.
• $200 Airline Fee Credit: Select one qualifying airline and then receive up to $200 in statement credits per calendar year when incidental fees are charged by the airline to your Platinum Card®.
• $200 Uber Cash: Enjoy Uber VIP status and up to $200 in Uber savings on rides or eats orders in the US annually. Uber Cash and Uber VIP status is available to Basic Card Member only. Terms Apply.
• $199 CLEAR® Plus Credit: CLEAR® Plus helps to get you to your gate faster at 50+ airports nationwide and get up to $199 back per calendar year on your Membership (subject to auto-renewal) when you use your Card. CLEARLanes are available at 100+ airports, stadiums, and entertainment venues.
• Receive either a $100 statement credit every 4 years for a Global Entry application fee or a statement credit up to $85 every 4.5 years for a TSA PreCheck® (through a TSA official enrollment provider) application fee, when charged to your Platinum Card®. Card Members approved for Global Entry will also receive access to TSA PreCheck at no additional cost.
• Shop Saks with Platinum: Get up to $100 in statement credits annually for purchases in Saks Fifth Avenue stores or at saks.com on your Platinum Card®. That’s up to $50 in statement credits semi-annually. Enrollment required.
• Unlock access to exclusive reservations and special dining experiences with Global Dining Access by Resy when you add your Platinum Card® to your Resy profile.
• $695 annual fee.¤
• Terms Apply.

Is the portal worth using?

The Amex Travel portal can be worth using in certain cases, though it won’t always make sense. For example, some flights aren’t bookable via Amex Travel, so if what you need isn’t available you’ll want to look elsewhere.

That being said, those with certain cards are entitled to exclusive benefits that can lower prices or allow them to redeem points for travel. There are also perks for booking luxury hotels within the portal. In these cases, Amex Travel is definitely worth investigating. 

How to maximize your Amex Travel benefits through the portal

International airline program.

Available to those who hold a high-end American Express card, including The Platinum Card from American Express, The Business Platinum Card from American Express and the American Express Centurion Black Card * The information for the American Express Centurion Black Card has been collected independently by Blueprint. The card details on this page have not been reviewed or provided by the card issuer. , the International Airline Program (IAP) can save you money on certain international flights booked via the Amex Travel portal. 

All information about American Express Centurion Black Card has been collected independently by Blueprint.

This benefit is only available on tickets booked in premium economy, business or first class, but the savings can be significant. 

For example, we looked at a round-trip flight in premium economy from San Francisco (SFO) to Tokyo (NRT). Booking with Japan Airlines (JAL) directly resulted in a cost of $4,431.40, while the Amex Travel portal and the IAP charged just $3,797.40 for a savings of over $600.

Fine Hotels + Resorts ® and The Hotel Collection

American Express also offers the Fine Hotels and Resorts and The Hotel Collection to eligible cardholders. 

Fine Hotels and Resorts allows guests to book luxury hotels with special benefits. These include room upgrades, complimentary breakfast, an experience credit, late check-out, early check-in and more. 

The Hotel Collection offers similar but less exorbitant benefits. It’s directed toward more midscale properties and includes an experience credit as well as a room upgrade. 

35% rebate on redeemed points

Those who hold The Business Platinum Card from American Express are able to get a 35% rebate on points redeemed for eligible flights booked through the Amex Travel portal (up to 1,000,000 points per calendar year). 

Eligible flights include all fare classes on an airline that you select each year. It also includes first and business class tickets on any airline. 

Quick guide to Amex Membership Rewards

American Express Membership Rewards are the points you earn with eligible Amex cards. These highly flexible and valuable points can be redeemed in a number of ways, though they tend to be most valuable when transferred to Amex airline partners.

Other ways of redeeming Amex points include:

• Gift cards.
• Travel booked via Amex Travel.
• Online shopping. 
• Statement credits. 

While these are nice options to have, you’ll generally get much less value from your Membership Rewards points by redeeming them in these ways. Finally, although you can redeem your points in the Amex Travel portal, this isn’t necessarily a good idea if you aim to reap maximum value. Even if you’re taking advantage of the 35% rebate on redeemed points for flights, you’ll only ever receive a value of 1.54 cents per point. This is lower than you’d expect when transferring your Amex points to many airline and hotel partners. 

Frequently asked questions (FAQs)

No, travel insurance is not automatically included when booking through the Amex portal. But many of the best credit cards feature complimentary travel insurance when using your card to pay, including those from American Express. Otherwise, you may be able to opt in to travel insurance during the booking process or via a third party provider.

Those with the The Platinum Card from American Express can earn 5 Membership Rewards® points per $1 for flights booked directly with airlines or with American Express Travel on up to $500,000 per calendar year, 5 points per $1 on prepaid hotels booked with American Express Travel and 1 point per $1 on other purchases. The card has an annual fee of $695 ( rates & fees ). 

Those with the The Business Platinum Card® from American Express * The information for the The Business Platinum Card® from American Express has been collected independently by Blueprint. The card details on this page have not been reviewed or provided by the card issuer. , meanwhile, earn 5 Membership Rewards® points per $1 on flights and prepaid hotels through American Express Travel, 1.5 points per $1 on eligible purchases at U.S. construction material & hardware suppliers, electronic goods retailers and software and cloud system providers, shipping providers, and purchases of $5,000 or more on up to $2 million per calendar year and 1 point per $1 on other eligible purchases. Purchases eligible for multiple additional point bonuses will only receive the highest eligible bonus. The card has a $695 annual fee.

All information about The Business Platinum Card® from American Express has been collected independently by Blueprint.

The phone number for American Express Travel is: 1-800-297-2977.

The number of Amex points that you’ll need to redeem for a flight will depend on the cash cost of your flight and whether you’re booking through Amex Travel or transferring your Membership Rewards points to an Amex airline partner. Amex Points are worth about one cent when booking flights through the portal, so a flight that costs $500 in cash would require about 50,000 Amex points. You’ll typically get a better deal with transfer partners than booking through the portal.

For rates and fees for The Platinum Card® from American Express please visit this page .

*The information for the American Express Centurion Black Card, American Express® Business Gold Card, American Express® Green Card, Amex EveryDay® Credit Card and The Business Platinum Card® from American Express has been collected independently by Blueprint. The card details on this page have not been reviewed or provided by the card issuer.

Blueprint is an independent publisher and comparison service, not an investment advisor. The information provided is for educational purposes only and we encourage you to seek personalized advice from qualified professionals regarding specific financial decisions. Past performance is not indicative of future results.

Blueprint has an advertiser disclosure policy . The opinions, analyses, reviews or recommendations expressed in this article are those of the Blueprint editorial staff alone. Blueprint adheres to strict editorial integrity standards. The information is accurate as of the publish date, but always check the provider’s website for the most current information.

Carissa Rawson is a credit cards and award travel expert with nearly a decade of experience. You can find her work in a variety of publications, including Forbes Advisor, Business Insider, The Points Guy, Investopedia, and more. When she's not writing or editing, you can find her in your nearest airport lounge sipping a coffee before her next flight.

Allie is a journalist with a passion for money tips and advice. She's been writing about personal finance since the Great Recession for online publications such as Bankrate, CreditCards.com, MyWalletJoy and ValuePenguin. She's also written personal finance content for Discover, First Horizon Bank, The Hartford, Travelers and Synovus.

Robin Saks Frankel is a credit cards lead editor at USA TODAY Blueprint. Previously, she was a credit cards and personal finance deputy editor for Forbes Advisor. She has also covered credit cards and related content for other national web publications including NerdWallet, Bankrate and HerMoney. She's been featured as a personal finance expert in outlets including CNBC, Business Insider, CBS Marketplace, NASDAQ's Trade Talks and has appeared on or contributed to The New York Times, Fox News, CBS Radio, ABC Radio, NPR, International Business Times and NBC, ABC and CBS TV affiliates nationwide. She holds an M.S. in Business and Economics Journalism from Boston University. Follow her on Twitter at @robinsaks.

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• Amex Platinum Card

Full List of Travel Insurance Benefits for the Amex Platinum Card [2024]

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Table of Contents

Amex platinum card overview, car rental loss and damage insurance, trip cancellation and trip interruption insurance, trip delay reimbursement, baggage insurance, premium global assist hotline, filing a claim, final thoughts.

We may be compensated when you click on product links, such as credit cards, from one or more of our advertising partners. Terms apply to the offers below. See our  Advertising Policy for more about our partners, how we make money, and our rating methodology. Opinions and recommendations are ours alone.

Frequent travelers who are interested in premium travel benefits and solid reward-earning opportunities gravitate to The Platinum Card ® from American Express . The card, as well as The Business Platinum Card ® from American Express , has been the go-to card for meeting travelers’ earning, redemption, and benefits needs.

We frequently cover Membership Rewards points-earning opportunities , as well as a multitude of ways to maximize the redemption options . We’ve even done a deep dive into getting the most from statement credits offered by Amex cards.

Next up in our collection of articles focusing on the valuable perks that come with the Amex Platinum card is the card’s travel insurance benefits. Insurance can be inherently confusing in general and the insurance coverages that come with credit cards can be equally so.

Fortunately, even a quick overview will give you some insight as to the insurance coverages you can expect on the Amex Platinum card. So, right here and now, we’re stepping up to deliver just that.

Let’s take a look at exactly which insurances come with the card, how these benefits can provide a level of peace of mind, and find out what situations might trigger the coverage to provide economic value.

It’s important to have a little background on the card to put its coverage into context. Here are important card details, including the current welcome bonus and annual fee.

The Amex Platinum reigns supreme for luxury travel, offering the best airport lounge access plus generous statement credits, and complimentary elite status.

Apply With Confidence

Know if you're approved with  no credit score impact.

If you're approved and accept this Card, your credit score may be impacted.

When it comes to cards that offer top-notch benefits, you’d be hard-pressed to find a better card out there than The Platinum Card ® from American Express.

Make no mistake — the Amex Platinum card  is a premium card with a premium price tag. With amazing benefits like best-in-class airport lounge access , hotel elite status, and tremendous value in annual statement credits, it can easily prove to be one of the most lucrative cards in your wallet year after year.

• The best airport lounge access out of any card (by far) — enjoy access to over 1,400 worldwide lounges, including the luxurious Amex Centurion Lounges, Priority Pass lounges, Plaza Premium Lounges, and many more!
• 5x points per dollar spent on flights purchased directly with the airline or with AmexTravel.com (up to $500,000 per year)
• 5x points per dollar spent on prepaid hotels booked with AmexTravel.com
• $695 annual fee ( rates and fees )
• Airline credit does not cover airfare (only incidentals like checked bags)
• Earn 80,000 Membership Rewards ® Points after you spend $8,000 on eligible purchases on your new Card in your first 6 months of Card Membership. Apply and select your preferred metal Card design: classic Platinum, Platinum x Kehinde Wiley, or Platinum x Julie Mehretu.
• Earn 5X Membership Rewards ® Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year and earn 5X Membership Rewards ® Points on prepaid hotels booked with American Express Travel.
• $200 Hotel Credit: Get up to $200 back in statement credits each year on prepaid Fine Hotels + Resorts ® or The Hotel Collection bookings through American Express Travel using your Platinum Card ® . The Hotel Collection requires a minimum two-night stay.
• $240 Digital Entertainment Credit: Get up to $20 back in statement credits each month on eligible purchases made with your Platinum Card ® on one or more of the following: Disney+, a Disney Bundle, ESPN+, Hulu, The New York Times, Peacock, and The Wall Street Journal. Enrollment required.
• The American Express Global Lounge Collection ® can provide an escape at the airport. With complimentary access to more than 1,400 airport lounges across 140 countries and counting, you have more airport lounge options than any other credit card issuer on the market. As of 03/2023.
• $155 Walmart+ Credit: Save on eligible delivery fees, shipping, and more with a Walmart+ membership. Use your Platinum Card ® to pay for a monthly Walmart+ membership and get up to $12.95 plus applicable taxes back on one membership (excluding Plus Ups) each month.
• $200 Airline Fee Credit: Select one qualifying airline and then receive up to $200 in statement credits per calendar year when incidental fees are charged by the airline to your Platinum Card ® .
• $200 Uber Cash: Enjoy Uber VIP status and up to $200 in Uber savings on rides or eats orders in the US annually. Uber Cash and Uber VIP status is available to Basic Card Member only. Terms Apply.
• $199 CLEAR ® Plus Credit: CLEAR ® Plus helps to get you to your gate faster at 50+ airports nationwide and get up to $199 back per calendar year on your Membership (subject to auto-renewal) when you use your Card. CLEARLanes are available at 100+ airports, stadiums, and entertainment venues.
• Receive either a $100 statement credit every 4 years for a Global Entry application fee or a statement credit up to $85 every 4.5 years for a TSA PreCheck ® (through a TSA official enrollment provider) application fee, when charged to your Platinum Card ® . Card Members approved for Global Entry will also receive access to TSA PreCheck at no additional cost.
• Shop Saks with Platinum: Get up to $100 in statement credits annually for purchases in Saks Fifth Avenue stores or at saks.com on your Platinum Card ® . That's up to $50 in statement credits semi-annually. Enrollment required.
• Unlock access to exclusive reservations and special dining experiences with Global Dining Access by Resy when you add your Platinum Card ® to your Resy profile.
• $695 annual fee.¤
• Terms Apply.
• APR: See Pay Over Time APR
• Foreign Transaction Fees:  None

American Express Membership Rewards

Hot Tip:  Check to see if you’re eligible for a welcome bonus offer of up to 125k (or 150k) points with the Amex Platinum. The current public offer is 80,000 points. (This targeted offer was independently researched and may not be available to all applicants.)

The Amex Platinum card comes with complimentary standard car rental insurance that provides secondary coverage when using your card to reserve and pay for your entire rental car contract. You also have the option to purchase premium primary car rental coverage .

For either coverage to be valid, you must decline the rental car agency’s LDW (loss damage waiver) or CDW (collision damage waiver) coverage when renting the vehicle.

Here’s an overview of how both of these coverages work:

Standard Car Rental Coverage

Secondary (standard) coverage means that you must first file a claim with any other applicable insurance you might have before the card coverage applies.

You can expect to receive excess secondary coverage for these losses:

• Damage to and theft of the vehicle
• Personal property up to $1,000 per person/$2,000 per accident
• Accidental injury up to $5,000 per claimant
• Accidental death/dismemberment up to $300,000

This is just a snapshot of the standard secondary car rental coverage; several terms and conditions apply. You should access the official guide to benefits or call your benefits administrator for specific information.

Premium Car Rental Protection Coverage

One of the real car rental insurance perks of holding the Amex Platinum card is having access to Premium Car Rental Protection coverage for just 1 low fee that covers the entire rental period, not a per-day charge like the rental agency charges.

Although there are some credit cards with primary rental car insurance , the American Express Premium Car Rental Protection coverage, in some circumstances, can provide equal or better coverage and elevated peace of mind. Terms and conditions apply.

Bottom Line: Consider Amex Premium Car Rental Protection if you don’t have a credit card that provides primary car rental insurance. Additionally, if you are renting an expensive vehicle that exceeds your card’s limit of coverage or the maximum length of the rental period on your other card is limited to less than 42 days, the Amex Premium Car Rental Protection could also be a prudent choice. 

Trip cancellation and trip interruption insurance are designed to cover unexpected, unforeseen events that may cause you to have to cancel your trip or that cause a disruption in a trip you’re already started.

To be eligible for coverage, purchase your entire round-trip common carrier ticket with your Amex Platinum card.

American Express has a broad definition of who is covered under this benefit. Eligible travelers can include the cardholder, traveling companion, family member of the eligible traveler, or family member of the traveling companion.

Examples of events that could be covered include the following:

• Bodily Injury or Illness — If you, a traveling companion, or a family member of either, experience an accidental injury or become ill, causing you to cancel your trip, you may have coverage
• Bad Weather — If extreme weather causes your trip to be canceled or disrupted, there could be coverage
• Change in Military Orders —Applies to cardmember and/or spouse (spouse definition includes domestic partner)
• Terrorist action or hijacking
• Jury duty or other qualifying legal obligation
• Uninhabitable dwelling of either the cardmember or traveling companion
• Quarantine imposed by a physician for health reasons

You can expect coverage of up to $10,000 per trip , and a maximum limit of $20,000 per card per 12-month period.

Terms and conditions apply.

Bottom Line: While the trip cancellation/trip interruption benefit covers specifically stated reasons for trip cancellation/interruption, there is no coverage for voluntary cancellations, disruptions due to known events, or for preexisting conditions. Additional terms and conditions can be found in your guide to benefits or call the benefits administrator prior to your trip.

Experiencing a trip delay is inevitable so having coverage for added expenses as a result of that delay could be a welcome economic benefit. To qualify for trip delay coverage, just pay for the full amount of your common carrier round-trip transportation ticket with your Amex Platinum card.

The delay must be for more than 6 hours for you to be eligible for reimbursement for necessary incidentals, meals, and lodging.

Coverage limits are $500 per covered trip and a maximum of up to 2 covered trips in each consecutive 12-month period. Coverage is secondary to other coverage that applies and does not include expenses that are reimbursed by the airline or other entities. Additional terms and conditions also apply.

Losing a checked bag used to be a very common occurrence. With new technology and tracking mechanisms, however, incidents have declined, but they still happen. If you do happen to experience lost bags, however, you can count on the baggage insurance found on the Amex Platinum card.

To activate the coverage , simply pay for your common-carrier fare with your card and/or Membership Rewards points.

Here’s the coverage you can expect for lost luggage:

• Checked Bags — Up to $2,000 per covered person, per trip
• Carry-on Bags — Up to $3,000 per covered person, per trip
• Specialty High-value Items — Up to $1,000 per person, per covered trip ($2,000 for New York residents, maximum $10,000 per trip)
• Combined Limit — The limit for all baggage, including high-risk items, is $3,000 per covered person, per single trip

Checked baggage is covered only while traveling on a common carrier . Carry-on baggage is additionally covered while traveling to , from , and when waiting at the carrier terminal.

Note that the coverage on the card is secondary to any other insurance or reimbursement you might receive from the airline. There is no coverage for delayed baggage , but several other credit cards do offer this coverage .

While technically not insurance coverage, having access to help when you’re traveling, 24/7, is sure to provide additional peace of mind. The Amex Platinum card offers a premium version of a dedicated helpline that serves as a welcome resource should things go wrong during your travels.

Here are the types of assistance you can expect from the service:

Emergency Medical Transport and Evacuation — Complimentary Coverages

One of the premium services offered on the card is complimentary emergency medical transport or evacuation . If you or a covered family member becomes injured or ill during your travels, you could receive emergency medical transportation or evacuation , if necessary.

You can expect to receive the following services without charge when arranged via the hotline:

• Emergency Transport or Evacuation — Transport to the nearest medical facility or transport from an inadequate medical facility
• Transport of Family Member — Transport may be covered for an adult member to be by the bedside of the cardmember or for the cardmember’s minor child (who had been traveling alone with the cardmember) to be transported back to the U.S.
• Transport of Remains — Amex will pay for the transport of remains back to the U.S.
• Post-Evacuation Assistance — If you’re evacuated and your return ticket back to the U.S. has become invalid, Amex will arrange and pay for transportation back to the U.S.

Please note that the Premium Global Assist Hotline does not cover any medical expenses or emergency transportation services arranged outside of the hotline. Several terms and conditions apply to these coverages.

Additional Medical Assistance

In addition to the complimentary coverages offered by the hotline, you’ll find these additional medical services:

• Medical Referrals — Receive help finding an English-speaking doctor, a hospital, or other needed medical services
• Prescription Replacement Assistance — Get help with replacing lost or forgotten medications

There is no charge for the referral service but cardmembers are responsible for actual services received from the provider.

Other Hotline Services

• Passport/Visa Assistance — Whether you need help replacing a passport or have a need to contact the U.S. consulate, the hotline can assist
• Emergency Translation Services — Receive over-the-phone services or written language translation assistance
• Legal Referrals — Should you need legal services during your trip, the hotline can help you find local bail bond services that accept Amex or refer you to other legal personnel
• Financial Assistance — The hotline can help you arrange cash wire services, help you check out of your hotel remotely, or assist with lost card situations
• Emergency Message Relay — In the event of an emergency, the hotline can send a message to a family member, friend, or another recipient on your behalf
• Lost Items — Should you lose an item, your baggage gets lost, or other missing possession, the hotline can help track it down
• Trip Planning Services — Access information such as weather, currency exchange rates, passport/visa requirements, customs information, travel warnings, and more

Bottom Line: The Amex Platinum card comes with complimentary emergency transportation and evacuation services with no stated limit. Additional medical, legal, and travel service referrals are also complimentary, but other than the emergency medical transportation and evacuation, services rendered must be paid for by the cardholder. 

As with any insurance claim, you’ll need to report any event as soon as possible, provide supporting documentation, and follow up after the claim has been filed.

You could be expected to submit any, or all, of the following:

• Copies of your common carrier ticket
• Copies of your credit card statement showing the expenses
• Proof of the loss (i.e. a copy of physician’s quarantine order, military orders, etc.)
• Copy of the travel supplier’s cancellation policy
• Any other supporting documentation requested by the claims administrator

Claims must be reported within 60 days but it is best to do it as soon as possible. Once you report the claim, you’ll receive instructions for completing the next steps in the process.

Hot Tip: Be sure to take photos and videos, keep receipts, secure any applicable police report, and hold on to other documentation that might be needed to support your claim. Keep in mind that supporting information can be difficult to obtain after the fact but may be readily secured at the time of the claim. 

While the insurance that comes with the Amex Platinum card won’t take the place of a comprehensive travel insurance policy , you’ll find value in several of the benefits.

Utilizing Premium Car Rental Protection, trip cancellation/interruption, trip delay, and complimentary emergency medical transport or evacuation could save you more than you could imagine in certain circumstances.

Additionally, knowing the coverages you have in advance has tremendous value. You’ll be armed with information to make educated decisions that can protect each aspect of your trip and be better prepared for how you might handle a covered incident during your travels. If you’re looking for other card options, see our article on the best credit cards for travel insurance .

All information and content provided by Upgraded Points is intended as general information and for educational purposes only, and should not be interpreted as medical advice or legal advice. For more information, see our  Medical & Legal Disclaimers .

For the car rental collision damage coverage benefit of The Platinum Card ® from American Express, car rental loss and damage insurance can provide coverage up to $75,000 for theft of or damage to most rental vehicles when you use your eligible card to reserve and pay for the entire eligible vehicle rental and decline the collision damage waiver or similar option offered by the commercial car rental company. This product provides secondary coverage and does not include liability coverage. Not all vehicle types or rentals are covered. Geographic restrictions apply. Eligibility and benefit level varies by card. Terms, conditions and limitations apply. Visit americanexpress.com/benefitsguide for more details. Underwritten by AMEX Assurance Company. Car rental loss or damage coverage is offered through American Express Travel Related Services Company, Inc. For the trip cancellation and interruption insurance coverage benefit of The Platinum Card ® from American Express, the maximum benefit amount for trip cancellation and interruption insurance is $10,000 per covered trip and $20,000 per eligible card per 12 consecutive month period. Eligibility and benefit level varies by card. Terms, conditions and limitations apply. Visit americanexpress.com/benefitsguide for more details. Underwritten by New Hampshire Insurance Company, an AIG Company. For the trip delay insurance benefits of The Platinum Card ® from American Express, up to $500 per covered trip that is delayed for more than 6 hours; and 2 claims per eligible card per 12 consecutive month period. Eligibility and benefit level varies by card. Terms, conditions and limitations apply. Visit americanexpress.com/benefitsguide for more details. Underwritten by New Hampshire Insurance Company, an AIG Company. For the baggage insurance plan benefit of The Platinum Card ® from American Express, baggage insurance plan coverage can be in effect for covered persons for eligible lost, damaged, or stolen baggage during their travel on a common carrier vehicle (e.g. plane, train, ship, or bus) when the entire fare for a ticket for the trip (one-way or round-trip) is charged to an eligible card. Coverage can be provided for up to $2,000 for checked baggage and up to a combined maximum of $3,000 for checked and carry-on baggage, in excess of coverage provided by the common carrier. The coverage is also subject to a $3,000 aggregate limit per covered trip. For New York State residents, there is a $2,000 per bag/suitcase limit for each covered person with a $10,000 aggregate maximum for all covered persons per covered trip. Eligibility and benefit level varies by card. Terms, conditions and limitations apply. Visit americanexpress.com/benefitsguide for more details. Underwritten by AMEX Assurance Company. For the Premium Global Assist Hotline benefit of The Platinum Card ® from American Express, you can rely on the Global Assist Hotline 24 hours a day / 7 days a week for medical, legal, financial or other select emergency coordination and assistance services while traveling more than 100 miles away from your home. Plus, we may provide emergency medical transportation assistance and related services. Third-party service costs may be your responsibility. Eligibility and benefit level varies by card. Terms, conditions and limitations apply. Visit americanexpress.com/benefitsguide for more details. If approved and coordinated by Premium Global Assist Hotline, emergency medical transportation assistance may be provided at no cost. In any other circumstance, Card members may be responsible for the costs charged by third-party service providers. 

For rates and fees of The Platinum Card ® from American Express, click here . For rates and fees of The Business Platinum Card ® from American Express, click here .

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How to Maximize the AmEx Platinum Hotel Credit

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The Platinum Card® from American Express offers cardholders benefits that can cover its $695 annual fee, and many users can come out ahead in value. From lounge access via The American Express Global Lounge Collection to hotel elite status and Membership Rewards points , the perks are solid.

Easy to overlook are the numerous benefits that come with the card for airlines, shopping and entertainment, as well as the card’s travel credits. Those include both a $200 airline fee credit (enrollment required) and a $200 hotel credit when booked through the AmEx portal at participating hotels.

Don’t let the valuable hotel perk go to waste if you have the card (or are considering getting it). Here’s what you need to know about the The Platinum Card® from American Express $200 hotel credit and its Fine Hotels and Resorts (FHR) program. Terms apply.

» Learn more: Benefits of The Platinum Card® from American Express

What is the $200 American Express Platinum hotel credit?

The $200 The Platinum Card® from American Express hotel credit is received in the form of a statement credit. Terms apply.

To use it, cardholders must make an eligible, prepaid (you must pay immediately rather than at the hotel) Fine Hotels and Resorts or The Hotel Collection reservation via the American Express travel portal . Reservations can also be made by contacting the phone number on the back of the credit card.

When booking accommodations from The Hotel Collection, a two-night minimum stay is required. It is available to use once each calendar year, and no enrollment is required.

Once booked, the credit will be refunded to your card within 90 days — although travelers who use it report that it appears much faster.

The $200 FHR American Express credit will still apply if you choose to Pay With Points for your hotel reservation.

Even better, valuable benefits (similar to what hotel elite status members generally receive) for booking Fine Hotels and Resorts hotels are still part of the deal when using the credit. They include:

Noon check-in (based on availability).

4 p.m. late checkout.

Room upgrade (based on availability).

Daily breakfast for two.

Complimentary Wi-Fi.

$100 property credit (varies by hotel for dining, spa and beverages).

This $200 hotel credit benefit is available for U.S. cardholders of The Platinum Card® from American Express , but it is not available to The Business Platinum Card® from American Express cardholders.

How do you book a hotel stay through the AmEx Travel portal?

Cardholders can access the AmEx travel portal by logging in to their credit card account or visiting AmexTravel.com directly.

Members can pay with cash or Membership Rewards points to take advantage of the $200 hotel credit and the associated benefits. Paying with points is a convenient feature, but members can often secure more value for their points by transferring to AmEx’s travel partners to redeem for outsized value.

Aer Lingus (1:1 ratio).

AeroMexico (1:1.6 ratio).

Air Canada. (1:1 ratio).

Air France/KLM (1:1 ratio).

ANA (1:1 ratio).

Avianca (1:1 ratio).

British Airways (1:1 ratio).

Cathay Pacific (1:1 ratio)

Delta Air Lines (1:1 ratio).

Emirates (1:1 ratio).

Etihad Airways (1:1 ratio).

Hawaiian Airlines (1:1 ratio).

Iberia Plus (1:1 ratio).

JetBlue Airways (2.5:2 ratio).

Qantas (1:1 ratio).

Qatar Airways (1:1 ratio).

Singapore Airlines (1:1 ratio).

Virgin Atlantic Airways (1:1 ratio).

Choice Hotels (1:1 ratio).

Hilton Hotels & Resorts (1:2 ratio).

Marriott Hotels & Resorts (1:1 ratio).

For details on transfer ratios, see AmEx's website .

While the AmEx travel site has a variety of hotels, you can check the Fine Hotels and Resorts and The Hotel Collection boxes in the sidebar under 'Hotel Programs' to filter for hotels that are eligible for this credit.

When using The Platinum Card® from American Express or The Business Platinum Card® from American Express , members earn 5 points per dollar spent on up to $500,000 when booking prepaid travel through this site (although you won’t earn points on the $200 statement credit). A reminder that The Business Platinum Card® from American Express is not eligible for the FHR hotel credit. Terms apply.

How to get the most value

Stay at unique properties.

It may be wise to use this credit at expensive hotels that are not affiliated with a hotel loyalty program and where you cannot use miles or points to stay. You can shave off some of the cost of the stay while adding value from the perks that come with this card.

» Learn more: 9 awesome FHR options to book

Pay attention to how it affects your elite status

If you do choose to use the credit at a hotel that has a loyalty program , some, but not all, hotels still award points, elite benefits and status-counting nights for a stay booked through the FHR program.

This trade-off might not matter if you aren’t actively pursuing your chosen program's next elite status tier.

» Learn more: The best hotel elite status programs this year

Consider the costs — it may be more expensive, but still worth it

The AmEx Travel portal may not always be the cheapest, so it is wise to compare the cost to book through the portal versus directly with the hotel. The added perks (and $200 hotel credit) can sometimes make an upcharge worth it.

For example, AmEx is charging $326 per night plus eligible perks for a stay at Banyan Tree Phuket booked through the portal.

Meanwhile, the hotel’s website is charging slightly less if booked directly, for $310.95. This rate also includes meaningful perks like breakfast and resort credits.

When booking through the AmEx travel portal is more expensive than the hotel’s website, you should consider whether the $200 hotel credit and any built-in FHR benefits (such as breakfast, early check-in and late checkout) will make up for the extra cost. If not, save the $200 FHR credit for another time.

» Learn more: Best American Express credit cards

Use the entire credit

If the hotel stay is less than the $200 credit, any remaining value can be applied to another reservation within the calendar year. You can track your status for how much has been used after logging into the benefits section of your account. Additional cardholders on the account can also use the credit, but a maximum of $200 per account is available as a credit each year.

If you have not used the benefit before the end of the year, consider booking a reservation for the next year (as long as it posts to your account by Dec. 31 of the current year). The expiration date is for using the credit as payment, not for the actual hotel stay.

If you have to cancel a booking after having received the $200 credit, expect that American Express will reverse the credit.

Maximize The Platinum Card® from American Express ’s $200 hotel credit

The Platinum Card® from American Express is packed with benefits, including a $200 statement credit on eligible hotels booked through its travel portal.

While it is always worth comparing the benefits and rates that the hotel is offering directly, in many scenarios, this FHR hotel credit can net you a lot of value. Terms apply.

How to maximize your rewards

You want a travel credit card that prioritizes what’s important to you. Here are some of the best travel credit cards of 2024 :

Flexibility, point transfers and a large bonus: Chase Sapphire Preferred® Card

No annual fee: Wells Fargo Autograph℠ Card

Flat-rate travel rewards: Capital One Venture Rewards Credit Card

Bonus travel rewards and high-end perks: Chase Sapphire Reserve®

Luxury perks: The Platinum Card® from American Express

Business travelers: Ink Business Preferred® Credit Card

On a similar note...

The Platinum Card from American Express benefits guide

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We are an independent, advertising-supported comparison service. Our goal is to help you make smarter financial decisions by providing you with interactive tools and financial calculators, publishing original and objective content, by enabling you to conduct research and compare information for free - so that you can make financial decisions with confidence.

Bankrate has partnerships with issuers including, but not limited to, American Express, Bank of America, Capital One, Chase, Citi and Discover.

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Key takeaways

• While The Platinum Card® from American Express comes with a hefty annual fee, the right cardholders can take advantage of the card’s big travel perks to make up for the cost.
• The Amex Platinum offers both airline and hotel benefits, including up to $200 in hotel credits and Global Lounge Collection access.
• Other travel benefits, like additional protections, premium car rental status and access to a Platinum Card Concierge, only add to the allure of this card.

If you’re looking for a luxury rewards credit card with plenty of perks, The Platinum Card® from American Express could be the right fit. While this card comes with a hefty annual fee , savvy cardholders can more than make up for the cost through a combination of rewards, hotel and airline credits and more.

Best suited for high spenders and frequent travelers, this travel credit card comes with plenty of additional perks and benefits for users, like access to airport lounges around the world and automatic Gold Elite status from Marriott Bonvoy and Hilton Honors.

Amex Platinum airline benefits

Here’s a breakdown of the Amex Platinum’s airline benefits:

Up to $200 in airline fee credits

In order to qualify for this perk, you’ll need to pre-select one qualifying airline. You’ll then receive up to $200 in statement credits per calendar year for airline incidentals like checked bags and in-flight refreshments. Keep in mind that this credit can’t be applied to the cost of a plane ticket itself or any seat upgrades.

Up to $189 in Clear Plus membership statement credits

You can get up to $189 in statement credits annually if you purchase a Clear Plus membership with your card, which helps you expedite the process of airport security.

Global Entry or TSA PreCheck application credit

Cardholders can receive a statement credit of up to $100 for Global Entry or $85 for TSA PreCheck . The statement credit comes every four years for Global Entry and every four and a half years for TSA PreCheck.

Bankrate’s take: Global Entry, which is best for those who want to expedite their reentry into the U.S., includes free TSA PreCheck membership. If you often travel internationally, getting Global Entry would be a better deal.

Global Lounge Collection access

American Express provides unparalleled network lounge access when compared to other issuers. For a premium airport experience, cardholders get access to airport lounges across the world, including:  

• Amex Centurion Lounges
• Delta Sky Clubs (when you fly with Delta; access limitations apply)
• Priority Pass Select lounges
• International American Express Lounges

Trip delay insurance

The Platinum card also comes with trip delay insurance if you purchase a round-trip entirely with the card and your trip is delayed more than six hours. Amex Platinum cardholders can receive up to $500 per trip (up to two claims every 12 months) to cover the cost of expenses if their flight is delayed for a qualifying reason.

Trip cancellation and interruption insurance

If your trip is canceled, Amex will reimburse you up to $10,000 per trip or $20,000 per card (each year) in trip cancellation and interruption insurance .

Baggage insurance plan

If your baggage is damaged, lost or stolen, this perk will cover you for up to $2,000 for checked luggage and up to a combined maximum of $3,000 for checked and carry-on luggage.

Amex Platinum hotel benefits

While the Amex Platinum is more well-known for its flight perks, it also has a lot to offer when it comes to hotel perks. Here are some benefits:

Up to $200 in hotel credits

Cardholders can earn up to $200 back in statement credits each year on prepaid Fine Hotels + Resorts or The Hotel Collection bookings with American Express Travel . This requires a minimum two-night stay.

$100 credit on qualifying hotel purchases

Book at least a consecutive two-night stay with The Hotel Collection via Amex Travel and enjoy a $100 credit to use toward experiences like spa treatments or snorkeling at your resort, for example.

Marriott Bonvoy Gold Elite status

Cardholders get automatic Marriott Bonvoy Gold Elite status, which includes benefits like room upgrades and late checkouts.

Hilton Honors Gold status

The card also comes with Hilton Honors Gold status. Perks of this status include room upgrades, food and beverage credits and more.

Additional Amex Platinum travel benefits

Other reasons to love this top travel credit card include:

No foreign transaction fees

The Amex Platinum charges no foreign transaction fees , meaning you can use the card when traveling abroad without incurring any additional expenses.

Platinum Card Concierge

Need help planning your travels? Amex provides complimentary travel services through American Express Platinum Concierge, including helping cardholders with itineraries and customized recommendations. But you can also use this service for things like dinner reservations and securing tickets for events.

Premium car rental status

Cardholders can enjoy Amex Platinum rental car benefits like premium status at a number of major rental car companies, including Avis, Hertz and National Car Rental.

Car rental loss and damage insurance

With this card, you don’t need to pay extra for rental car insurance . Through this secondary coverage, you’re automatically protected against damage or theft of your rental vehicle.

Global Assist Hotline

When traveling more than 100 miles from home, cardholders have 24/7 access to medical, legal, financial or other select emergency coordination and assistance services.

Amex Platinum entertainment benefits

In addition to its travel benefits, the Amex Platinum also offers a range of shopping and entertainment perks.

Up to $240 in digital entertainment credits

With enrollment, cardholders can get up to $240 in statement credits (up to $20 each month) for entertainment-related purchases. These can include subscriptions to:

• The Wall Street Journal
• The New York Times

Up to $300 in eligible Equinox membership credits

Another Amex Platinum card benefit is an up to $300 statement credit annually for Equinox in-club or digital membership fees, including fees for:

• Equinox All Access
• Equinox Destination membership
• E by Equinox gyms

$300 SoulCycle credit

Enjoy a $300 credit for a single, eligible SoulCycle At-Home bike purchase. In order to qualify for this credit, you must make the purchase with your Platinum card through Amex’s provided link.

Up to $100 in Saks Fifth Avenue credits

Cardholders can get up to $100 in statement credits ($50 semi-annually) when they shop at Saks Fifth Avenue.

Up to $155 in Walmart+ credits

This credit covers the cost of a monthly Walmart+ membership when you pay with your Platinum card, meaning you’d get up to $12.95 plus applicable taxes per month.

Up to $200 in Uber Cash

Amex Platinum cardholders receive $15 in Uber Cash for rides and deliveries every month (plus an extra $20 in December) (Terms Apply).

Complimentary ShopRunner access

Cardholders get a complimentary membership to the online shopping platform ShopRunner. This platform provides free 2-day shipping on eligible items and has a network of over 100 online stores with ShopRunner.

Additional Amex Platinum protection benefits

Your Amex Platinum can keep your purchases safe with the following benefits:

Cellphone protection

When you pay for your cellphone bill with your Amex Platinum, you can get reimbursed up to $800 (up to two claims per year) for damage or theft to your device. A $50 deductible applies to each claim.

Return protection

If you try to return an eligible item within 90 days from the date of purchase and the merchant won’t take it back, American Express may refund you up to $300 per item (excluding shipping and handling), with a maximum of $1,000 per calendar year for each account.

Purchase protection

New purchases are protected for up to 90 days if they’re lost, damaged or stolen. American Express purchase protection covers up to $10,000 per occurrence and $50,000 per year.

Extended warranty protection

The Amex Platinum allows you to extend your warranty protection for longer, matching the original warranty for up to an additional year. The warranty protection covers up to $10,000 per item and $50,000 per year.

Amex Platinum authorized user benefits

Amex Platinum cardholders can add an authorized user to their account for an annual fee of $195 per additional user.

While authorized users don’t get as many benefits as primary cardholders, some Amex Platinum authorized user benefits include airport lounge access, elite statuses with Marriott Bonvoy and Hilton Honors, various shopping, travel and entertainment credits and more. Our guide to Amex Platinum authorized user benefits covers this more in depth.

Maximizing the perks and benefits offered by the Amex Platinum

To get the most out of your Amex Platinum, follow these tips:

Take advantage of credits

The most important thing to keep in mind when maximizing Amex Platinum benefits is that you should take advantage of as many of the annual credits as you can in order to help offset the hefty annual fee.

Amex Platinum travel benefits, like the hotel and airline fee credits, are especially valuable since they’re relatively easy to qualify for if you travel often. Use as many of these credits as possible to make the most of the card — potential credits are worth up to $1,709, which more than covers the $695 annual fee.

Steer clear of unnecessary purchases

Cardholders shouldn’t feel obligated to sign up for pricey services like Equinox just because it comes with the card. If you find yourself spending more money than you otherwise would for a product that you don’t feel strongly about, it’s a good sign that the purchase isn’t worth the cost. That said, there are many credits (like those for digital entertainment services, Walmart+ and Uber) that make certain purchases essentially free.

Maximize rewards earnings

To maximize your rewards earnings, it’s a good idea to book all flights and hotels using this card. American Express Membership Rewards points are about 2.0 cents when transferred to a high-value travel partner, each according to Bankrate valuations .

In addition to redeeming them with a travel partner you can redeem them for statement credits, gift cards, loyalty programs and more — though we recommend trying to redeem them for options with the highest points value.

Claim freebies

The number of perks and benefits that come with this card can be overwhelming, but it’s worth spending time reviewing everything to make sure you take advantage of all the free stuff offered. Taking advantage of complimentary perks like airport lounge access, premium status at hotels and more can make your travel experience a little more luxurious, while shopping and entertainment credits can give you money back for purchases that you already make each month.

The bottom line

The Platinum Card from American Express comes with a hefty annual fee, but it’s relatively easy for frequent travelers to recover that fee thanks to the card’s generous welcome bonus, impressive array of annual credits and various travel and purchase protections.

While there are a few extraneous benefits that the average cardholder may not end up taking advantage of, this card offers an impressive value and can certainly be worth it. If you’re looking for a luxury rewards credit card with great travel perks , the Amex Platinum won’t disappoint.

Capital One Venture X vs. Amex Platinum Card

Is the Amex Platinum worth the yearly fee?

The Platinum Card from American Express review: Unparalleled potential value, but at a premium

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Amex Platinum card review: High annual fee with loads of perks

Editor's note: This is a recurring post, regularly updated with new information and offers.

The Platinum Card® from American Express overview

The Platinum Card® from American Express is one of the top premium travel rewards cards on the market. As a cardmember, you'll earn valuable Membership Rewards points, receive over $1,500 in annual statement credits (as long as you can take advantage of them) as well as access to an extensive network of airport lounges worldwide. Card rating*: ⭐⭐⭐⭐½

* Card rating is based on the opinion of TPG's editors and is not influenced by the card issuer.

Nowadays, it seems every bank, airline and hotel offers a premium travel rewards card . But for a long time, The Platinum Card from American Express was the only premium rewards card on the market. With its sleek design and hefty metal weight, there was a bit of prestige attached to being an Amex Platinum cardholder.

That still exists, even though a few competitors in the luxury card category have emerged in recent years, including the Chase Sapphire Reserve® and the Capital One Venture X Rewards Credit Card . When you stack them up against one another, the Amex Platinum shines in ways the others don't. Then again, it falls flat in some areas, too.

The Amex Platinum has undergone significant changes in recent years and carries a steep $695 annual fee (see rates and fees ) — one of the highest on the market. That's why people often ask whether the Amex Platinum is still worth the annual fee , even with the new perks.

The recommended credit score for this card is above 690 and it ranks as one of the best travel cards , but that doesn't mean it's right for every traveler.

Let's dig into the details and benefits to see whether having the Amex Platinum in your wallet makes sense for you.

Amex Platinum pros and cons

Amex platinum welcome offer.

The current welcome bonus for the Amex Platinum is 80,000 Membership Rewards points after you spend $8,000 on purchases within the first six months of card membership. This is slightly above the standard welcome offer we have seen.

THE POINTS GUY

According to TPG's latest monthly valuations , Amex Membership Rewards points are worth 2 cents each, making this bonus worth $1,600. That's nearly three times the card's $695 annual fee.

Amex sometimes offers up to 150,000 points to targeted individuals through other channels — like the CardMatch tool , so it's worth checking out if you're targeted. Just remember that offers are subject to change at any time and are not necessarily available to everyone.

Related: How to redeem Membership Rewards points for maximum value

Amex Platinum benefits

What truly sets The Platinum Card from American Express apart is the fact that it confers so many valuable best perks and travel benefits. Let's take a look:

• Up to $200 in statement credits annually for incidental fees charged by one airline you select*
• Up to a $200 annual hotel credit , in the form of a statement credit, on prepaid Amex Fine Hotels + Resorts or The Hotel Collection bookings with Amex Travel when you pay with your Amex Platinum (Hotel Collection stays require a two-night minimum)*
• Up to $200 annually in Uber Cash , valid on Uber rides and Uber Eats orders in the U.S. (split into monthly $15 credits plus a $20 bonus in December)*
• Up to $199 in statement credits to cover your Clear Plus annual membership *
• Up to $240 in annual digital entertainment credit — with the exception of SiriusXM, which will be removed effective May 8 and no longer be eligible for this benefit — disbursed as up to $20 monthly statement credits when you pay for eligible purchases with the Amex Platinum at eligible partners*

• Up to $300 in annual Equinox credit on Equinox gym and Equinox+ app memberships (subject to auto-renewal)*
• Up to a $155 statement credit that covers the cost of a monthly Walmart+ membership when paying with the Amex Platinum (on one membership, subject to auto-renewal); Plus Up excluded.
• A $100 statement credit for Global Entry every four years or an up to $85 fee credit for TSA PreCheck every 4½ years (depending on which application fee is charged to your card first)
• Up to a $100 annual Saks Fifth Avenue credit , split into two up to $50 statement credits between January and June, then July through December*
• Access to the American Express Global Lounge Collection , including Centurion Lounges , Priority Pass lounges, Airspace lounges, Escape lounges, Plaza Premium lounges and Delta Sky Clubs (when traveling on same-day Delta flights; Effective February 1, 2025: Eligible Platinum Card Members will receive 10 Visits per Eligible Platinum Card per year to the Delta Sky Club or to Grab and Go when traveling on a same-day Delta-operated flight)*
• Complimentary Gold status with Hilton Honors and Marriott Bonvoy *
• Complimentary car rental status : Hertz Gold Plus Rewards President's Circle, Avis Preferred Plus and National Emerald Club Executive*
• Access to Amex Fine Hotels + Resorts and The Hotel Collection
• If your trip is delayed by more than six hours because of a covered reason, you may be eligible to be reimbursed up to $500 per covered trip for reasonable additional expenses**
• If you need to cancel or interrupt your trip because of a covered reason, you may be eligible for reimbursement of up to $10,000 per covered trip**
• Extended warranty benefit extends eligible manufacturer's warranties of five years or less by up to one additional year***
• Purchase protection protects recent purchases against theft, accidental damage or loss for up to 90 days from the purchase date***
• Terms apply to the benefits listed

Even if you can use just a handful of these perks, it's easy to cover most (or all) of the Amex Platinum's annual fee.

Here's how TPG director of content Nick Ewen describes it:

"I have no use for some benefits of the Amex Platinum, and others (like Walmart+) I utilize just because they're there. However, I always max out the digital entertainment credit ($240). I also easily use all $200 in Uber credits and all $200 in airline statement credits annually. In other words, just three of these perks put $640 back in my pocket every year. As a result, I think of it as paying $55 for all of the other benefits on the card — and that makes it a no brainer to keep in my pocket."

Your exact situation may vary, but crunch the numbers to see how much real-life value you can get from the card.

For instance, one TPG reader got significant value from just one perk on her Amex Platinum:

"Aside from the fact that benefits practically pay for itself [sic], the Premium Global Assist^ saved us 2x while traveling overseas and needed to get back home ASAP." — Lena W via Facebook

Note: Reader-submitted responses have not been edited, reviewed or approved by the issuers nor reflect TPG's opinions of these cards.

Even if you aren't able to take advantage of all the benefits on the Amex Platinum, taking advantage of some of them may be more than enough to justify keeping it in your wallet.

* Enrollment is required for select benefits.

**Eligibility and benefit level varies by card. Terms, conditions and limitations apply. Visit americanexpress.com/benefitsguide for details. Policies are underwritten by New Hampshire Insurance Company, an AIG Company.

***Eligibility and benefit levels vary by card. Terms, conditions and limitations apply. Visit americanexpress.com/benefitsguide for details. Policies are underwritten by AMEX Assurance Company.

^Eligibility and Benefit level varies by Card. Terms, Conditions and Limitations Apply. Please visit americanexpress.com/benefitsguide for more details. If approved and coordinated by Premium Global Assist Hotline, emergency medical transportation assistance may be provided at no cost. In any other circumstance, Card Members may be responsible for the costs charged by third-party service providers.

Related: How to maximize benefits with the Amex Platinum

Earning points on the Amex Platinum

With the Amex Platinum, you'll earn 5 points per dollar on airfare purchased directly with the airlines or through the Amex Travel portal (on up to $500,000 of airfare purchases per calendar year). Plus, you'll earn 5 points per dollar on prepaid hotels booked with Amex Travel .

These 5-point categories are an excellent way to earn lots of Membership Rewards points. Based on TPG valuations , earning 5 points per dollar provides a 10% return.

All other purchases earn just 1 point per dollar, but Platinum cardmembers are eligible for targeted Amex Offers that could boost earning rates at various merchants (including Amazon ).

Related: The ultimate guide to saving money with Amex Offers

Redeeming points on the Amex Platinum

Membership Rewards points are one of the most valuable and flexible loyalty currencies ever created for redeeming points. The best way to maximize your points is to transfer them to one of their loyalty program partners.

You can also use your Membership Rewards points to book travel directly through American Express Travel. But if the personal Amex Platinum is the only Amex card in your inventory, using points for airfare and hotel redemptions this way won't get you amazing value.

You'll get only 1 cent per point when you redeem the points directly for airfare at Amex Travel and less than 1 cent per point when redeeming for hotel rooms.

From my experience, 9 out of 10 times, you should never redeem Membership Rewards points for flights through American Express Travel, as you will get much better value utilizing transfer partners .

However, suppose you also have The Business Platinum Card® from American Express . In that case, you'll get one of the very best direct point redemptions available . This results from the 35% points bonus for first- and business-class flights on any airline plus economy flights on your selected airline (up to 1 million bonus points back per calendar year).

Related: Here are 9 of our favorite ways to use Amex Membership Rewards points

Transferring points on the Amex Platinum

Each Membership Rewards point is worth 2 cents, thanks largely to the program's airline and hotel transfer partners . Those include at least one helpful option in each major airline alliance ( SkyTeam , Star Alliance and Oneworld ).

Transferring your points to the right airline or hotel program is usually the best way to maximize your Membership Rewards points value.

Here's how TPG senior editor Matt Moffitt likes to transfer and redeem his Membership Rewards points:

"I look out for transfer bonuses to maximize my points to book long-haul business-class flights. I often transfer to Iberia Plus for lie-flat seats to Madrid. Sometimes, I'll transfer to Qantas Frequent Flyer to secure hard-to-find business- or first-class flights back to Australia."

Which cards compete with the Amex Platinum?

Some other compelling premium credit cards go head-to-head with the Amex Platinum:

• If you want a slightly lower annual fee: Try the Chase Sapphire Reserve , which comes in at a $550 annual fee but offers a $300 travel credit and some of the best travel protections available . However, it can't beat the Amex Platinum when it comes to perks such as lounge access and hotel benefits. For more information, read our full review of the Chase Sapphire Reserve .
• If you want a much lower annual fee: Capital One's premium rewards card, the Capital One Venture X Rewards Credit Card , packs a punch and comes with a more affordable $395 annual fee (see rates and fees ). The Venture X is potentially more lucrative than the Amex Platinum when it comes to earning, accruing 10 miles per dollar on hotels and car rentals booked via Capital One Travel, 5 miles per dollar on flights booked via Capital One Travel and an unlimited 2 miles per dollar on everything else. For more information, read our full review of the Venture X .

For additional options, check out our full list of the best cards for travel rewards and lounge access .

Read more: The best premium credit cards: A side-by-side comparison

Bottom line

If you can take full advantage of more than $1,500 in annual statement credits yearly, The Platinum Card from American Express is one of the most compelling rewards cards, especially if you travel enough to make the hotel statuses and lounge benefits useful or shop enough to get substantial value from the shopping protections .

The Amex Platinum's $695 annual fee is steep, but the various annual credits can recoup the entire cost (and more), even before considering the card's other perks.

Apply here: The Platinum Card from American Express

Check the CardMatch tool to see if you're targeted for a 150,000-point Platinum Card offer (after meeting minimum spending requirements). These offers are subject to change at any time.

For rates and fees of the Amex Platinum, click here .

Wealthy Nickel

Amex Platinum Travel Phone Number

American Express has been voted one of the best financial institutions for satisfactory customer service. The Platinum Card from American Express is the best card offering amazing benefits towards travel purchases annually. Some of the best rewards and benefits include exclusive perks such as complimentary travel insurance and airport lounge access.

The more cardholders pay for eligible purchases, the more Membership Rewards points they receive. Therefore, the cardholder of the Amex Platinum Card or Amex Business Platinum Card will enjoy premium benefits towards travel.

Aside from receiving the best benefits, all card members will access 24/7 customer service from American Express during travel. The American Express Travel website facilitates online flight booking and assists cardholders to secure reservations in partnering hotels such as Hilton Hotels. Cardholders will also use the concierge services to help book travel destinations and tickets to sold-out events in-person or online. The concierge service also covers emergencies faced by the cardholder during travel, ensuring the cardholder’s safety.

Thus, the Platinum Card from American Express offers cardholders maximum benefits and the best customer service options.

Table of Contents

Key Takeaways

·         The Platinum Card from American Express offers the best customer care service for cardholders during travel

·         Cardholders of the Amex Platinum Card will receive help for different services through different numbers offered by American Express

Priority Pass Number

The Priority Pass Lounges are a partnering lounge that offers cardholders complimentary access to the lounge as they wait for their flight. The cardholder must show their eligible Platinum Card, same-day boarding pass, and Priority Pass Card to receive an entry. Cardholders will receive the complimentary membership upon card account opening since they must show the Priority Pass Card as a requirement for access.

Also, cardholders will receive complimentary guest access for one guest in participating lounges across the world. Additional guests will be charged at a cost per the charge rate charged through the Platinum Card after the visit is reported.

There are over 1000 Priority Pass Lounges worldwide which Platinum cardholders have access to as they travel. In case of any issue concerning Priority Pass, Amex Platinum cardholders can contact American Express when they are in or outside the US. The official number given by American Express on matters relating to Priority Pass is 1-800-801-6564 for those within the US.

If you are traveling outside the US and need to make a call, you can use the call collect at 1-954-503-8868 across the world.

Platinum Card Concierge Service Contact Number

The Platinum Card Concierge services offer any form of assistance, especially in a hotel, but it can extend to other companies. The Platinum Card concierge services offer various services to its cardholders, assisting them in their trip. The Platinum Concierge service is only available to premium cards such as the Platinum Card, Business Platinum Card, or its other versions.

Cardholders can make dining and tickets reservations, in-store and online purchases, and ask a concierge to book restaurants on their behalf. Thus, concierge services help the cardholder, including in emergencies such as retrieving missing baggage during travel.

The cardholder is responsible for fees and taxes charged when a concierge is purchasing items on their behalf. The cardholder picks the tab covered by the Amex Platinum Card, but the purchases remain protected under American Express policies. Cardholders will request concierge services by calling 800-525-3355 while in the US, the same as the number on the Amex Travel website.

International calls can be made through a call collect at 617-622-6756 for cardholders outside the US. Alternatively, call the number on the back of your card, which allows you to choose the concierge service you need.

How do I contact Amex Travel International?

American Express customer services extend all over the world, especially for cardholders making a trip outside the US. American Express has offered numbers that ensure cardholders speak directly to customer service attendants for further help. The international phone numbers are available 24/7, although some have specific times that the lines are open. They include the following:

Amex Number

Availability

United Kingdom

+44 1273696933

+88 6227190707

+34 902375637

+66 22735544

New Zealand

+61 292718666

+81 332206100

+52 5553262929

+39 0672282

+1 9054740870 or +1 8006682639

+54 1143103002

+55 34 21026266

+33 147777000

+91 1242801800

+43 810910940

+49 6997971000

+85 222771010

+65 68801900

Netherlands

+31 205048000

M-F 8:00-20:00

+45 70 20 44 99

M-F 8:30-16:30

+47 24 05 52 63

M-F 8:00-18:00

+46 771295600

M – F: 8:00-18:00

+35 8961320400

M-F: 9:00-18:00

No matter the location, cardholders will receive quality services with ready-to-serve attendants to assist in any way possible. That way, the cardholder will feel secure and protected as they book their flight, even through American Airlines or flying a different airline. Cardholders will receive other services, including help to cancel or book restaurant reservations, book a hotel stay, and submit membership for partnering airport lounges.

Travel has never been easier using a travel card like the American Express Platinum Card. Aside from offering travel rewards and offers, the Platinum Card offers other benefits through their travel phone number. Cardholders can access Platinum Card concierge services, Priority Pass membership, and other forms of assistance through a phone number. Whether in the US or international countries, cardholders will still receive assistance from American Express.

Alternatively, cardholders may call the number on the back of their cards if they need help remembering the numbers to call.

How do I contact Amex Travel?

The Amex Travel contact can be found on the amextravel.com website, mainly used by cardholders to book a flight directly through the airlines. The number is 1-800-525-3355 for cardholders within the US or a collect call at 617-622-6756 for those outside the US. Alternatively, cardholders may contact the number on the back of their card for help directing them to the right channels.

Most countries have 24/7 open customer service numbers, which cardholders use to reach American Express for assistance.

What is Amex Global Travel phone number?

American Express cardholders can access customer care in over twenty different countries worldwide. However, each country has a unique phone number cardholders use to access American Express services. If you lack the option of using the numbers, try calling the number on the back of your Platinum Card for further assistance.

Does Amex have 24-hour customer service?

Yes, Amex has a 24-hour customer service number readily available to all cardholders, regardless of location. However, some areas limit the hours the Amex customer care service is running and accessible to cardholders. The number found on the back of your Platinum Card will always work, especially if you need immediate assistance.

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