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Travel risk management

Manage business travel risk

The importance of managing travel risks

Now more than ever, organizations have a duty of care to ensure the well-being, safety, and security of their workforce, no matter where they are. Travel risks are constantly evolving, and your organization needs a travel risk solution that can adapt to changing circumstances and be customized to the specific needs of your business and travelers.

Everbridge travel risk management solutions keep travelers safe by providing important knowledge prior to departure, providing up to date information and location monitoring and incident monitoring during travel, and responding to critical events that can impact travel plans and safety.

Build a successful TRM program

Everbridge Travel Protector

Everbridge Assist, powered by Anvil

Anvil Riskmatics

Benchmarking your TRM program against ISO 31030

Solutions for travel risk management

Organizations looking to implement a successful travel risk management program rely on Everbridge to ensure they can meet industry standards to keep their people safe and secure around the world.

Everbridge Travel Protector TM is a powerful tool that helps organizations care for their employees while they travel. As part of our industry-leading Critical Event Management (CEM) platform, Travel Protector helps companies stay aware of potential threats, provide real-time updates to traveling staff, and use advanced communication technology to keep travelers connected, safe, and informed.

Everbridge Assist, powered by Anvil TM is a one-call comprehensive travel assistance service designed to embrace any event that could impact the health, safety, or wellbeing of a corporate traveler.

Anvil Riskmatics ® provides a comprehensive risk management system that keeps businesses informed and prepared for any potential threats.

Protect your people wherever they are

Facilitate a safe trip.

The Everbridge mobile application travel along with your employees helps to keep them connected and safe, wherever they are. An intuitive interface allows them to receive real-time alerts about emerging threats or live incidents in their locality that could impact them. Should they find themselves at risk or have any concerns about their safety or wellbeing, emergency call and SOS features enable them to request urgent assistance 24/7.

Pre-trip advisory

Information travelers need to know.

Equip travelers with everything they need to know about the country or region they are heading to – from risk intelligence, visa, document and vaccination requirements to advice on security, health, laws and culture.

Monitor and notify travelers

Tools for travel managers.

Access a manager portal with risk monitoring dashboards, including details on employees who are traveling to and from at-risk countries. Locate active and pending traveler destinations based on the most current flight, ground transportation, and hotel itinerary data. Immediately connect with travelers through one- or two- way communication.

Employee and traveler tracking

Track, monitor, and alert.

Virtually travel alongside your employees as they work wherever business takes them, even in unstable and challenging environments. Seamlessly track locations, monitor trip itineraries, and send real-time alerts to employees if they face danger or disruption.

Helping manage critical events for 6,500+ customers globally through billions of interactions every year.

Matthew Judge, VP International – Travel Risk Management

Threat awareness & incident tracking

Heightened situational awareness and response.

Thousands of risk data sources are aggregated non-stop, monitoring emerging threats and live incidents. As threat intelligence related to your employees emerge, a sophisticated alerting system sends real-time notifications with crucial information directly to impacted individuals or those responsible for their safety.

Real-time information

Understand and communicate credible risk information.

Support business travelers and those responsible for their safety with updates by preparing risk assessments to comply with legal obligations. Add your organization’s content, such as your security team’s foreign travel advice, in-country support contacts and approved hotels.

“At Burns & McDonnell, safety is first. With more than 13,500 employees working from 70 offices globally, we are committed to creating safe environments in the office, in the field and while traveling. Everbridge Travel Protector is a robust and reliable solution to unify travel data, pre-trip travel advisories, automated traveler alerting, and dynamic location awareness to help keep our teams safe wherever they go.”

Robert J. “RJ” Hope, CPP, ABCP Principal & Director, Corporate Security & Travel Burns & McDonnell

Emergency communications

Track communication response.

Contact affected personnel during incidents through email, SMS and Text to Voice and confirm people are safe or affected through a response mechanism. Customize the threat parameters that trigger a service. And with a full audit trail of actions taken, Everbridge Travel Protector ™  evidences defendable decision making and provides non-refutable accountability.

Traveler assistance

A higher standard of connected care.

Everbridge Assist ™ is our one-call comprehensive traveler assistance service designed to embrace any event that could impact the health, safety or wellbeing of your corporate travelers or remote workers. Everbridge Assist™ provides multilingual 24/7 medical and security assistance in any difficult situation, wherever it may be around the world. Get an immediate response for your employees, no matter the issue.

Travel can be unpredictable, take control of the unexpected

Effective critical event management (cem) requires a strategy to manage travel risks.

With critical events from demonstrations to severe weather or civil unrest happening every day, anywhere – how do you know your people are safe? Get visibility into travel risks for your employees from the time they book the trip until they return back home.

It is increasingly important to have up-to-date intelligence on global risks to protect your traveling employees. Everbridge Travel Risk Management solutions provide global risk intelligence, employee location data, multi-modal communication, traveler resources and assistance services through one provider. Meet your duty of care standards and ensure your travelers feel safe wherever they go.

The Everbridge advantage

2 billion contacts managed, 5+ billion interactions sent yearly, 200+ supported countries and territories, 200+ thousand sms sent per minute, lvl 3 certified dhs telecom service, 100+ modalities, related resources.

Threats to business travelers on the rise, minimize impact

As these employees continue to be at risk, it is critical that organizations understand that they have a duty of care to protect business travelers domestically and abroad.

Duty of care

Duty of care is a social contract between employer and employee – the employer agrees to take care of the employee, and the employee agrees to avoid unnecessary risk.

Related products

Travel protector ™.

Obtain 360° threat awareness, dynamic travel intelligence, and advanced communications based on travel data.

Everbridge Assist ™

Multilingual 24/7 medical and security assistance in any difficult situation, wherever it may be around the world .

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Request a demo or just call us at 888-366-4911

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Our global travel security service provides an effective travel security management solution for individual customers and organisations of any size. This service offers our clients and their executives travelling around the world, a dedicated security management team, executive security staff and a high level of overall security.

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Travel Risk Management: A Guide to Protecting Your People

When your team is on the road, how can you make sure you're doing everything you can to keep them safe? Review travel risk management best practices and how a provider can help you implement them. 

In a business landscape increasingly marked by the impact of security risks, from geopolitical tensions to political unrest to natural disasters, ensuring employee safety during business travel is paramount. More than ever, travel risk management is taking center stage as organizations recognize the need to protect their most valuable assets — their people — in unfamiliar environments. This is the cornerstone of an employer’s duty of care responsibilities.

Therefore, travel risk management (TRM) isn't just a buzzword, it's a strategic imperative. But most organizations are focused on what they do best, rather than assessing risks, creating emergency action plans, and trying to self-extract from crises. So, how do you know if you’re meeting your personnel’s needs when they set off for travel on your behalf?

To meet these needs, understanding modern travel risk management — everything from the evolving risk landscape, to the role of your providers, to what it means to meet international standards — is crucial.

WHAT IS TRAVEL RISK MANAGEMENT? 

Travel risk management is the process of safeguarding employees during their journeys by anticipating potential threats and uncertainties. A robust TRM plan includes proactive risk identification, assessment, and mitigation.

This is no easy task, because travel risk today goes beyond planning for any singular issue. There are the headline-grabbing threats that are prevalent in certain dangerous countries or regions , but there are also more mundane issues that can lead to complications, such as road closures or environmental conditions. Threats can change depending on the destination, time of year, or even the travelers themselves: women travelers and LGBTQ+ travelers face different threats than their peers, for example.

Travel risk management, therefore, is about building a holistic approach for every traveler, and creating a framework that can meet the needs of that traveler from before the first flight takes off.

The Evolving Landscape of Travel Risks

Navigating the complexities of global landscapes as a business traveler means facing a range of potential challenges. From health issues and unexpected natural disasters to navigating political landscapes, the risks are diverse and ever-changing.

Common examples of the risks and issues travelers often face — and against which travel risk management can help defend — can include:  

• Health concerns : Unforeseen illnesses, necessitating proactive health measures and contingency plans, are now top-of-mind after the COVID-19 pandemic highlighted the vulnerability of travelers to infectious diseases. Even commonplace diseases can pose a threat if you are not taking the proper precautions, and treating them can be more difficult in a place where you don’t speak the local language.
• Natural disasters : Whether dealing with wildfires in California or an earthquake in places like Turkey or Indonesia, exposure to unexpected environmental disasters is only expected to become more common.
• Geopolitical instability : Navigating regions dealing with sudden geopolitical shifts or political unrest, requiring awareness and strategic planning, is also becoming more common.
• Security issues : The threat of theft, terrorism, or other security breaches necessitates comprehensive security protocols and vigilance, and can arise in nearly any location across the world, from Paris to Las Vegas.

Understanding the nuances of these risks is essential for crafting effective travel risk management strategies that ensure the safety and resilience of individuals on their journeys.

The Key Components of Travel Risk Management

Travel risk management is about protecting your people from the beginning to the end of a trip. But it’s also a holistic, iterative, and on-going process, especially if you have a larger organization where work travel is constant.

What are the various components that make up this process? Typically, a quality travel risk management provider will bring together the following as they work to keep your personnel safe:

• Identifying risk : The process kicks off with a meticulous examination of potential threats associated with a specific travel destination and the journey it takes to get there. This includes assessing many of the above-mentioned factors, such as health risks, political stability, and environmental conditions .
• Assessing risk : Once identified, risks are subjected to a thorough evaluation to determine their potential impact on travelers. This step involves analyzing the severity of each risk and understanding its implications. It also requires accounting for the fact that there are few, if any, “zero-risk” situations. Even in countries with no immediate threats, having concrete response and evacuation plans are necessary in case an unexpected crisis occurs.
• Mitigating risk : Armed with a clear understanding of potential risks and outcomes, organizations can then form proactive strategies to minimize or eliminate these threats. This may involve adjusting travel itineraries, providing necessary vaccinations, or implementing security measures.
• Pre-travel preparation : Equipping employees with the knowledge and resources they need before embarking on a journey is a critical component. This may include comprehensive pre-travel risk assessments , access to emergency contact information, and guidance on local customs and laws.
• Real-time monitoring and communication : Continuous monitoring of global events ensures that organizations can adapt their strategies in real-time to address emerging risks, allowing for a nimble and responsive
• Real-time response : Robust travel risk management providers will also be the point-of-contact in case of emergency, and can spring into action in real-time to provide support — everything from translation services to helping execute an evacuation.

With a proactive approach, travel risk management doesn't just wait for problems to arise; it anticipates and tackles potential threats head-on to keep travelers safe. This gives organizations the tools they need to confidently navigate the twists and turns of corporate travel — particularly as we face the reality that we need to be ready to respond to an emergency anywhere, at any time.

The Role of a Travel Risk Management Provider

Partnering with a provider offering travel risk management services is a strategic approach to TRM. Entrusting this responsibility to experts brings a range of benefits that can enhance an organization's ability to navigate potential risks associated with travel. This collaborative approach not only bolsters the safety and well-being of travelers but also allows the organization to focus on its core operations. The bandwidth and resources required for a robust TRM policy is typically outside of what most organizations can spend.

Partnering with a specialized travel risk management provider grants access to an arsenal of tools and resources designed to navigate the complexities of travel safety, including:

• Expertise : Specialized knowledge and proficiency in travel risk management.
• Advanced technologies : Utilization of cutting-edge risk assessment tools analyzing real-time data, including geopolitical developments and health advisories.
• Comprehensive alerts : Provision of detailed travel alerts and intelligence reports for proactive decision-making.
• Emergency response : 24/7 emergency response capabilities ensuring immediate assistance for travelers in crisis situations.

By harnessing these tools and resources, organizations can fortify their travel risk management strategies, demonstrating a dedicated commitment to the safety and security of their personnel during travel.

Check for Authentic Travel Risk Services: ISO 31030

Ensuring the legitimacy of a travel risk management provider’s services is paramount for the safety of your team. A key indicator of credibility is compliance with ISO 31030 , a globally recognized standard dedicated to travel risk management.

ISO 31030 sets forth a structured framework, offering guidelines for organizations to establish and enhance processes that identify, assess, and mitigate risks associated with travel. This standard serves as a mark of commitment to industry best practices, assuring clients that the service adheres to a globally recognized set of criteria. TRM providers can help their clients adhere to ISO 31030 and move forward with confidence.

Embracing the expertise and resources offered by specialized travel risk management providers not only enhances an organization's ability to navigate potential hazards but also underscores a commitment to the safety, security, and well-being of travelers.

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The Global G uardian team is standing by to support your travel security and safety requirements with a comprehensive suite of travel risk management solutions. To learn more about our duty of care services, complete the form below or call us at + 1 (703) 566-9463.

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Travel Risk Management

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Travel Risk Management

Minimise travel disruptors to maximise successful trips.

It’s not enough to react after something goes wrong. A comprehensive travel program prepares employees, staff and students to travel before they go – while also ensuring they’re supported if something does go wrong.

Travel risk management is an important part of any organisation’s overall travel safety program. By understanding the risks associated with corporate travel, organisations can ensure their employees are safe and secure when travelling.

Get A Travel Risk Management Quote For Your Organisation

Simply fill in the form below and one of our TRM experts will be in touch soon.

What Is Travel Risk Management?

Travel risk management involves assessing the potential risks associated with travel and putting steps in place to mitigate those risks or travel disruptors.

At World Travel Protection, we’ve broken Travel Risk Management down into three core capabilities:

To help organisations understand what risks their travellers will face, so they can properly educate them before leaving, each trip should begin with a risk assessment.

We created a unique risk factor framework to support organisations and schools when assessing each trip:

Each person has a unique risk profile that affects their safety, such as age, gender, sexuality, religion, and ethnicity.

Destination

The location plays a key factor in determining potential threats to the traveller from petty crime and local protests to natural disasters.

What the traveller will be doing during their stay – and local sentiment – can influence their safety and risk of being targeted.

After identifying the potential travel risks, a company should ensure their employees have the training to mitigate foreseeable risk and resources to call upon should an incident occur.

Resources needed to fulfill the ‘Locate’ and ‘Communicate’ part could include travel technology , real-time alerts , and 24/7 access to medical and security assistance .

Manage Travel Risk with the ISO 31030 Guidance

The ISO 31030 is an industry-first best practice framework that helps organisations evaluate and manage their travel risks effectively. We’ve developed an FAQ page and a self- audit guide to help you and your team review your travel risk policies and identify any potential gaps in your current processes.

Benefits of Travel Risk Management

With improved safety measures in place, organisations can reduce the likelihood of incidents occurring while also maximising the impact and success of their business trips. And by implementing a travel risk management program, businesses can protect their employees and customers, as well as maintain compliance with legal regulations and health standards. Travel risk management solutions provide organisations with a number of advantages, including:

Access to important destination travel advice pre-trip

Efficient, top-level care in the event of an incident, access to cost-saving measures, real-time alerts about changing global conditions, training to help travellers to manage risk , how travel risk management can help my organisation.

Travel Risk Management Tech & Tools

With the rise of globalisation, more and more businesses are sending employees to travel to different parts of the world. While this can be exciting for employees, it can also be dangerous.

By using digital tools with 24/7 global monitoring, organisations and schools can identify potential areas of risk in the country they are travelling to. This allows travel managers to monitor employee safety and security while they are on the road and have the intel and foresight to determine whether or not to send them on the trip.

Traveller Location Monitoring

Tracking and monitoring employee journeys is critical. With World Travel Protection’s travel risk management software, t ravellers have the control to determine if they wish to share precise location or an approximate location within 5km/3miles of where they are located.  This ensures they receive relevant information while also alleviating concerns of constant tracking.  Location sharing also provides proactive communication to travellers with up-to-date notifications of events based on their proximity.

High-precision tracking is also available and triggered when the traveller activates the emergency call button in their Travel Assist App.

Trip Risk Assessments

Effective safety is all about assessing and mitigating risk in different environments. This is especially important when sending employees on business trips, whether local or abroad. In order to ensure the safety of a corporate traveller, a travel risk assessment should be conducted prior to departure.

These can involve researching the destination for any potential dangers, confirming the traveller has comprehensive travel insurance coverage and assistance capabilities, and outlining clear emergency procedures in case of trouble. World Travel Protection helps you compile your travel risk assessment and take care of any emergencies or complications, should they occur.

Duty of Care Obligation

Companies are held accountable for complying with their duty of care obligation when sending employees away on business trips. Our travel risk management programs help you fulfill your duty of care obligations. Using our self-audit tool, organisations can benchmark travel risk management policies against the ISO 31030 standard. This is a great way to ensure that you’re protecting your people in the right way and fulfilling your duty of care obligations.

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Travel Risk Management Solutions

Wherever you are in the world – or whoever you’re responsible for keeping safe – our travel risk management tools are what you need. They can provide vital support for business travellers, expatriates and employees.

By applying our solutions to your particular situation, businesses can ensure both peace of mind for travellers and safety for their resources in the case of any unforeseen issues that may arise during travel.

Discover how we can help you and your team by scheduling a demonstration of our World Travel Protection Travel Risk Management Solutions . Simply fill out the form below and we will be in touch soon.

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Protecting lives, wherever you roam.

Our motivation is clear. We are driven by the conviction that genuine connections, rich human experiences, and deep engagement make the world a closer place. It's our mission to instill confidence in every journey, ensuring that while individuals explore the wonders of our planet, their interests remain secure and protected.

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At the heart of our operations is an unwavering passion. We aim to not just meet, but to exceed the global assistance needs of our clients, offering an unparalleled level of attention that’s as personal as it is professional.

A Mission of Care and Support

Our ultimate goal is to offer premier medical assistance and clinical support to both individuals and organizations across the globe, cementing their safety and well-being no matter where they are.

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Anchored in compassion, committed to excellence, and inspired by innovation—these values are the cornerstone of our ethos. They empower us to deliver services that are both bespoke and dependable.

Embracing the Future

Harnessing the dual powers of cutting-edge technology and seasoned expertise, we’re more than just a service provider. We’re a trusted ally, instilling confidence in every journey, and championing health and well-being on a global scale.

Travel Risk Assessments

Harness our expertise. We meticulously analyze variables such as travel destinations, political climate, crime statistics, potential health issues, and environmental concerns. This aids in ascertaining the risks associated with your travel. Moreover, our assessments are dynamic, constantly adapting to evaluate risks and devising proactive strategies throughout your journey – before, during, and after.

24/7 Global Travel & Security Response and Assistance

Our advanced platform facilitates real-time tracking and surveillance of employees for organizations, streamlining safety and immediate response mechanisms. This vital information aids in rapid reaction during crises, safeguarding employees especially when vulnerabilities are at their peak. Trust in our team, equipped with the latest technological instruments, to provide real-time, precise data on your employees' movement sand safety.

Risk & Crisis Management

Our process initiates with an in-depth travel behaviour analysis, pinpointing possible risks and assessing their potential repercussions. Guided by this evaluation, we collaborate with you to craft a customized risk management blueprint, detailing countermeasures for potential risks and a rapid response framework for unforeseen crises.

Medical Emergency Response Planning and Support

At the crux of emergencies stands our Global Security Operations Center (GSOC), primed for immediate intervention and assistance. Trained for a spectrum of crises, our team proactively offers services ranging from evacuations and medical aid to other essential supports. Our overarching emergency response framework is meticulously crafted to prioritize and ensure our client's safety and well-being, regardless of the circumstances.

Medical Tourism

When you choose Veritas Global for your Medical Tourism needs, you're choosing a seamless integration of healthcare and travel. Our expert team meticulously orchestrates every aspect of your medical journey, from arranging appointments with renowned medical professionals to planning your travel logistics. With us by your side, you can rest assured that your health and comfort are our top priorities.

Cost Containment

Within the realm of cost containment, Veritas Global offers a comprehensive array of specialized services that are finely tuned to meet the distinct needs of our clients. Our core focus on cost containment is underscored by our commitment to delivering strategic solutions that effectively manage expenses while maintaining the highest standards of care and support.

Why choose us?

Global protection, personal touch.

Choose us for comprehensive medical and risk management, even in the most challenging environments. We specialize in tailored safety solutions, emergency evacuations, and abroad care coordination. With us, you're protected every moment of the year, guaranteed access to the care you require, wherever the journey takes you.

The Veritas Difference

Challenging the ordinary.

More than just assessing the practicalities of travel, we recognize the importance of human emotion and empathy. Our evaluations don't just focus on numbers and data, but on the individual at the heart of the journey. Every risk analysis we conduct takes into consideration the unique needs and concerns of the traveler, ensuring a journey that feels understood and cared for.

Our commitment to superior service drives us to delve deeply into comprehensive risk assessments. We scrutinize factors like political stability, crime rates, health threats, and environmental hazards. Our dynamic approach ensures that travelers are equipped with the most pertinent, up-to-date information, empowering them with knowledge and safety measures before, during, and after their travels.

Remaining at the cutting edge of travel risk management, we utilize the latest technological advancements to enhance our risk assessment and mitigation strategies. This isn't just about understanding the current conditions of a destination; it's about anticipating potential challenges and offering forward-thinking solutions for every step of the journey.

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The heart of our company lies within our people and their passion for fostering confidence and security in every global venture. We are more than a company; we are a family with a singular focus on enhancing the assistance experience.

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Veritas represents the world's leading travel, medical, security and regional service providers.

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As the world heals from the impact of global pandemic, we remain a leader on the frontlines of COVID-19. The pandemic has only highlighted the importance of our services. We continue to provide tailored healthcare solutions to private sector, governments, international aid organizations and humanitarian concerns. offers robust on-site medical and medical logistics in support of our assistance and travel risk management services.

Solutions tailored to meet your needs.

We offer solutions specifically designed for your unique requirements, ensuring the utmost level of protection and support through bespoke care pathways.

or call us 1-615-651-7309 (ext:7309)

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Understanding Travel Risk Management (TRM)

Defining travel risk management (trm), where responsibility for risk is less clear, business drivers.

• TRM solutions and comprehensive programs
• TRM program roles, tasks and processes
• Common mistakes and problems
• TRM tools and solutions
• The future of TRM

About Safeture The Safeture platform is a complete and cloud-based service managing risk, safety and crisis processes involving employees. The solution takes care of all risk and crisis management needs, finding new ways to safeguard employees wherever they are and secure your company. More information on Safeture and the BCD marketplace Travel Risk Management .

ISO standard 31030 defines travel risk management as “ the effects of uncertainty on objectives due to travel .”

Quite simply, what this really adds up to is making work-related travel safe(r) for employees and other people traveling on a company’s behalf. The standard further describes TRM as “coordinated activities to direct and control an organization with regard to travel risk.”*

So, TRM is not just the “why,” it’s also the “how.” You can find out more about ISO 31030 in this short video from BCD Travel’s Global Crisis Management team .

* ISO 31030:2021 Travel risk management – Guidance for organizations

Getting started

For travel managers new to TRM, using an external TRM supplier may be a good starting point. TRM programs can range from simple to highly complex, and ISO 31030 may be an unsuitable guide for those completely new to TRM. 

Even before bringing in a third-party, seeking advice from a travel management company (TMC) can also be a useful starting point. Available through Advito, BCD Travel’s Traveler Security Program Assessment (TSPA) can help ensure TRM alignment to ISO 31030

Why travel risk management?

There are three main factors necessitating a TRM program:

• Duty of care – in most countries, employers have a legal responsibility to care for staff when working, and this includes work-related travel. The responsibility is less clear for non-employees traveling on the company’s behalf, but it seems sensible to include them within the wider scope of duty of care. As this is a legal responsibility, employers may be liable for damages (and in some jurisdictions, senior executives may be liable to criminal charges) if an employee is injured or killed on a trip. A properly delivered TRM program may provide some legal defense. And it’s worth remembering that workplace laws apply wherever an employee is active on behalf of an employer, and that includes when traveling for business.
• Moral and ethical duty – employers have a duty to keep employees safe whentraveling on business and support them should something happen on a trip.
• Reputation – being seen as a caring employer will help companies retain staff and attract new employees

Why BCD should be a vital part of your travel risk management strategy

Around the clock monitoring.

Our Global Crisis Management team monitors events 24/7/365 to identify incidents that may impact business travelers.

Once identified, our team conducts an assessment and action plan for each incident.

Prepare and prevent

Our proprietary and interactive security map allows you to visualize a traveler’s current and upcoming locations against known risk events.

The in-depth destination reports and automated risk alerts will keep travel managers and their travelers informed before they ever step on a plane.

Communicate and act

When an incident occurs, we provide multiple ways to communicate with travelers.

Real-time mobile alerts to both travelers and travel managers to keep them informed and aligned.  Automated “I’m Safe” check-in functionality for highrisk incidents. Responses sync back to interactive security maps in DecisionSource. Reach out directly to travelers via email or SMS with contact data pulled straight from their itineraries.

There are some aspects of travel where an employer’s responsibility towards employee risk is less clear.

Bleisure travel

Whilst on a business trip, an employer’s responsibility for employee safety and welfare begins the second they leave home (for the airport) until they are back home. Engaging in leisure activities during a trip adds complexity, particularly when leisure and business travel are blended together in a bleisure trip. Clear policies should define the boundaries between work and leisure, while the validity of the company’s travel insurance during leisure time should also be ascertained.

Bleisure travel as an employee benefit

Post-pandemic, blended travel has become more popular than ever and has supported the growth of the “digital nomad.” Many business travel insurance policies will cover employees when they extend their trip to include some leisure time. Companies can promote this as an employee benefit, helping with talent acquisition and staff retention

Managing the entire risk

It’s a mistake simply to ensure a TRM program covers only the most common travel risks, as it leaves companies exposed to the legal consequences of unmanaged risks.

Remote workers

The boundaries between work-related travel and remote working are becoming increasingly blurred. When a natural disaster occurs, should a company look after both business travelers and remote workers in the area? An employer’s legal responsibility for out-of-office work has become less clear. Ideally, TRM should extend to all impacted employees, and not just to those traveling for business. Travel risk management is becoming people risk management.

Don’t just focus on high-profile risks

When it comes to travel, it’s easy to focus on the high-profile risks, such as terrorist attacks or large-scale natural disasters. While it’s important to prepare for such events, particularly since their travel impact could be significant, in reality, they occur only rarely. It’s just as important to prepare for smaller impact risks, which are easily overlooked, but which occur much more frequently. These can be more isolated incidents, impacting a smaller number of or even single travelers. They can include medical emergencies or car accidents – the number one cause of non-natural business traveler deaths*.

* Centers for Disease Control and Prevention, Traffic and Road Safety

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• Duty of care

Complying with duty of are is the main driver for establishing a TRM program, as it will help mitigate the risk of lawsuits and other damages.

Past incidents

A post-incident review is often the catalyst for implementing or improving TRM at a company. Where a program is already in place, a review can help identify what’s working and what isn’t and herald the necessary adjustments. Companies experiencing frequent incidents – by the very nature of their travel patterns – can have some of the most developed TRM solutions.

Employer ethics

Organizational culture and ethics can sometimes override compliance as the main motivator for TRM. Protecting staff may be a core value which drives companies to invest the necessary resources. As this may require the TRM program to be aligned with multiple organizational policies, sufficient resourcing will help ensure this implemented effectively.

Travel risk management solutions and comprehensive TRM programs

It’s possible to classify common TRM solutions into two groups: inadequate and adequate.

Duty of care is not a transferrable responsibility

While insurance companies and third-party assistance providers can be critical in providing duty of care solutions, an organization’s duty of care is not a transferrable responsibility.

Employers should always maintain an active role in overseeing supplier relationships and service fulfillment to ensure their employees’ health, safety and security needs are being met.

Inadequate solutions

These provide some level of travel risk management but are unlikely to be sufficient for full duty of care, thereby exposing companies legal and financial penalties. The most common approach is to have insurance only, but it’s not enough on its own. Travel insurance is often insufficient for non-medical incidents, such as natural disasters, kidnapping and civil unrest. And some medical incidents may also be excluded. Relying on travel insurance alone, organizations increase the risk of reputational and financial damage, as many frequentlyoccurring types of incident will not be covered. 

As a first step, it would be an improvement to implement a basic managed solution, which does not include assistance. In this instance, companies would appoint a travel manager(s) to look after travel tracking and travel insurance. The manager could also arrange all travel or assign a dedicated travel management company (TMC). 

While the travel manager becomes the contact point in event of an incident, they won’t be available 24/7. And they lack the resources to support employees on the ground. Incident responses tend to be poor and slow and may full short of a company’s duty of care requirements.

Adequate solutions

These offer good protection for traveling employees, aligning well with a company’s brand and values. While large organizations have the resources to build their own TRM solution, many companies choose to simply buy a complete one from an external assistance provider. And even those companies creating their own solutions, may decide to outsource certain components. 

When selecting an external provider, it’s important for them to be able to offer 24/7 medical and security emergency assistance and be able to cover all costs, following up with insurance claims at a later date. 

Such a solution that reacts with assistance is considered to be adequate from a duty of care perspective. But more comprehensive solutions with prevent or reduce employee exposure to risks and act proactively when risks change.

Comprehensive travel risk management programs

Comprehensive managed solutions consider all risks and create risk mitigations for all stages in a business trip, from planning to a traveler’s return home.

Pre-trip processes

The best solution is to not expose travelers to risk in the first place and prevent incidents happening through good planning and preparation. The following methods can be effective:

• Automated integration of travel bookings with country risk levels to trigger the need for travel approval.
• Pre-trip approval to ensure travel plans adhere to TRM policy. For certain high-risk destinations, travel could be blocked with authorization.
• As a policy requirement for work travel, employees must register with the TRM program before departure.
• Pre-trip medical approval to ensure a traveler is fit to travel, thereby reducing the risks of health-related incidents.
• Safety and security training.
• Alerts both pre- and on-trip.
• Prebooked travel services to reduce the risk of incidents. Booking secure ground transportation from known safe suppliers is one of the most commonly used services.

Proactive assistance

Comprehensive solutions may often include a proactive process in responding to an incident. This would include reaching out to all employees in the vicinity of a major incident, to confirm they’re ok or need assistance. 

Location information can help identify which employees to contact. Communication should extend to employees planning travel to the affected area too. Travel booking data will be a useful source of whom to contact.

Pre-trip processes should cover all employees

Ensure that pre-trip preparations are inclusive of the needs of all travelers in your workforce. 

Companies must look after the safety and well-being of all travelers, but certain diversity dimensions such as travelers’ race and ethnicity, gender, gender identity and expression, age, sexual orientation, neurodiversity and accessibility for travelers with disabilities, to highlight some, may require additional focus to ensure inclusive travel experiences.

Travel risk management program roles

Multiple stakeholders need to be involved in implementing travel risk management programs. Once these are in place, annual table-top exercises should be held to fully test incident management processes from end to end. Such exercises should also include insurance companies and any third party assistance providers to simulate emergency processes and responses as realistically as possible.

In companies where such a role exists, the travel manager should be involved in the TRM program, as it forms a critical part of managing employee trips.

A company’s security manager may often be assigned responsibility for its TRM program. 

But travel risk can often be a small part of the role. And security’s status as a cost rather than a source of revenue may make it difficult to secure investment. 

Companies need to see TRM as securing revenue and profit and not merely as a cost.

• Human Resources

As TRM programs support a company’s duty of care, it’s crucial to involve HR in their creation and when a major incident occurs.

Travel Management

By mandating their use in the travel policy, a travel management company (TMC) or corporate travel department (CTD) can assist with pre-trip authorization and tracking of travelers via bookings data. 

And by requiring employees to book through the TMC or CTD, companies are reducing the risks associated with unmanaged bookings.

Medical Assistance Provider

As health-related issues are the second most common faced by business travelers, including a medical assistance provider in a TRM program is crucial. Medical insurance coverage for traveling employees will most likely include a company to contact for medical assistance. But this may restrict assistance only to those incidents specifically covered by the policy.

Working independently with the medical assistance provider can ensure the TRM Program supports both medical and non-medical incidents. One number (only) to get assistance in an emergency will reduce traveler stress in the event of an incident. And if other specialist providers are required, then the medial assistance provider can get them involved, as and when necessary.

Security Assistance Provider

Some incidents will be specifically security-related, so including a security assistance provider in the TRM program is another necessity. Such providers can book secure ground transportation to reduce risk when travelling between the airport and hotel, for example. And in the event of an incident, they can provide security personnel or assist in evacuations.

Insurance companies

Knowing that an insurance company is on hand to handle claims and cover costs provides extra reassurance when delivering support to traveling employees. Action should not be delayed by concerns about payment. To get the right insurance, it’s important to describe the level of protection required, the number of employees requiring coverage, and what their travel and work patterns are. The insurance company will also need to know how it’s expected to work with the travel risk management program.

For companies with travel to countries with a high risk of kidnapping, it’s important to remember that this requires a special type of insurance, which might not be included in a standard travel insurance package. Separate kidnap and ransom insurance should be investigated.

Threat Intelligence Provider

Threat intelligence is a crucial part of the risk assessment, which can determine to which countries employees may travel and what security preparations they should make. Real-time 24/7 alert services can enable assistance to be provided proactively if a threat develops.

Internal Management

The most important role in a TRM Program is ultimately held by a company’s own management. ISO 31030 has leadership and commitment at its core, connected to all other parts of the TRM framework. Commitment needs to be secured and this can be done simply by pointing out the financial, reputational and possibly criminal damages that might arise if management fails in its duty of care towards employees.

Travel risk management tasks and processes

Leadership commitment and communication.

Senior management support is crucial, more so if they mandate the use of the TRM program by all travelers. Failure to participate should result in denial of travel. But the TRM program needs to be effective, and this requires senior management support in the shape of sufficient resourcing. Absent this, and the program risks functioning poorly and failing to fulfil the company’s duty of care.

Rollout process

Getting the rollout right is key to traveler adoption of a TRM program. Employees need to know the program has been introduced, what it means for them and how they can use it. What number to use in an emergency? How to use the insurance policy? The TMC through which bookings should be made? Any mobile apps that need to be used? These are some of the questions travelers will need answers to.

In a comprehensive TRM solution, pre-trip processes are the best way to ensure a high-quality program. Getting it right on pre-trip authorization, mandating booking through designated TMCs, education and high-risk booking processes is the place to start.

Where an external emergency assistance provider is used, it’s important to establish efficient interaction with their systems, and with those of any subcontractors that might be used.

Common mistakes

Does your company have specialized insurance coverage.

Additional policies may be required for kidnap and ransom and the risks to the company, should the safety of key personnel be compromised.

Travel insurance is enough

By relying solely on travel insurance that includes work-related travel, a company will fail in its duty of care to employees, exposing it to legal and financial risks. This is because insurances normally include restrictions, and that means employees will not be covered in certain circumstances. Pre-existing medical conditions, evacuations due to security and health threats, cyber security attacks, natural disasters may often be excluded from travel insurance, but they’re the sort of risks that many business travelers face.

Should an event or situation be excluded from the policy, the employee may not be assisted or could face paying for assistance themselves.

Misunderstanding mobile phone tracking

It’s a common misunderstanding that mobile phone location tracking conflicts with an individual’s privacy. When used for TRM purposes, it’s possible to limit an employer’s access to location data to prevent its misuse.

To allay fears about real-time tracking by employers, availability of mobile location data could be restricted to a third party emergency assistance provider. And if this isn’t the case, employees could turn off tracking for a specific location or restrict its use to certain areas.

Common problems

Traveler resistance.

Company culture and individual behaviors and preferences are the most common obstacles to a TRM program. Experienced travelers who may in the past have faced high-risk situations without the support of TRM may doubt its value and may be reluctant to comply with any policy requirements.

Even when TRM is mandated in travel programs, they won’t cover bookings made outside of travel policy. Some travelers may simply be unaware of the mandate. Others might believe they can find better deals or may be dissatisfied with the service they’re receiving from their travel manager or TMC. Perhaps the policy prevents them using their preferred airline or hotel chain? Whatever the reason, such bookings could be supported by the TRM program, if employees share a copy of the booking confirmation email with the TRM system.

Technical issues

Even with all employees onboard, technical problems can derail TRM:

• Bad travel booking data – use of free text fields means it’s easy to enter incorrect traveler details
• Location tracking not working – as such systems often operate in the background, they can sometimes be disabled by operating systems looking to preserve mobile phone battery life
• Incorrect employee data

Legal issues

While data protection and privacy laws shouldn’t preventthe operation of successful TRM programs, they still need to be legally compliant. There are often restrictions over the cross-border transfer of personal data. Ownership and control of personal data must also be established, to ensure legal compliance and legal responsibility in the event of a data breach. And there need to be the proper protections in place to secure against cyberattacks and threats.

Employee engagement can reduce traveler resistance

Actively engage with employees to emphasize the importance of the TRM program.

Craft any messaging to highlight how allowing access to location data, personal mobile phone numbers and emergency contacts can help companies protect their employees in the event of an incident.

How BCD Travel can help you

Travel risk management tools and solutions.

Communication is key to successful TRM.Communication needs to be enabled both to and from the traveler and there are a number of solutions worth considering.

Destination intelligence

As part of the pre-trip authorization process, companies can provide destination intelligence to employees. This can help them make informed decisions before a trip and can help identify and mitigate risks.

Travel tracker

A system integrated with the travel management company (TMC) automatically receives copies of all flight, hotel, rail and ground transportation bookings. In the event of an incident, travel managers can more easily search active and future bookings within specific geographic areas. Travel trackers can also be used to manage risk for future trips as the situation evolves. But travel trackers can only show the booked and not actual location of traveling employees. For this reason, they should be augmented with other solutions, such as mobile phone locators.

Mobile phone locator

Such devices provide a real-time location of an individual mobile phone, meaning travelers can be located, even if they deviate from their original itinerary. To protect their privacy, location tracking could be restricted to predetermined geographic areas or provide less exact locations. And possibly misuse by an employer could be avoided by only allowing dedicated assistance providers to access location data.

Mass communication

Many travelers could be impacted by the same incident. Mass communication offers an effective way to inform all employees in an affected area, and not just travelers. Such tools are already used for business continuity and crisis management purposes, but they should be enhanced with TRM functionality.

Integrated TRM platforms

The solutions detailed so far may be used in isolation, but they are increasingly being integrated within the same TRM platform. Some include APIs (application program interfaces) to allow them to link with other systems, including HR platforms containing employee personal data.

The future of travel risk management

The post-pandemic acceleration in the shift towards an increasingly mobile workforce has blurred the definition between work-related travel and remote working. When it comes to the duty of care towards employees, TRM must apply beyond those traveling purely in the traditional sense. Travel risk management will need to transition into people risk management, addressing the risks faced by employees wherever they are.

As it broadens its focus to people across companies, TRM must also leverage technology to automate and integrate better with other company systems and processes.

In whatever shape or form it takes, one thing is clear: TRM will need to grow to satisfy the needs to travelers in an increasingly global, but far from safe world.

Fulfilling the duty of care

While the ISO 30130 standard can provide a comprehensive take on what travel managers should do to ensure duty of care compliance, it may be hard to decide what actions to prioritize. Safeture has created its own simple checklist as a useful starting point:

• Create a travel policy
• Mandate a travel management company for all employee travel
• Secure management commitment, budget and resources to implement a TRM program
• Ensure comprehensive travel insurance is in place
• Contract with an emergency assistance supplier able to manage both medical and security incidents
• Implement a system for locating travelers

TRM’s expanding scope

Travel risk management is evolving. Agile organizations, which want to attract and keep the best employee talent, are expanding TRM’s scope beyond travel to include employees working from home, hybrid workers and even digital nomads.

In the end, it’s not just about duty of care for travelers, but duty of care for all employees. And this is why travel risk management is evolving into people risk management.

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1-hour consultation with security and crisis management experts..

World Travel Protection’s priority is protecting people. They have taken care of scholastic, corporate and leisure travelers for over 30 years, helping them prevent and mitigate risks and providing them with immediate access to the right experts when an emergency occurs.

Their decades of experience in global travel risk management is the reason they are trusted by travelers and organizations across the globe, who allow them to help prepare for potential travel threats and assist when they need it most. World Travel Protection is at the forefront of utilizing technology to enhance travel risk management and innovations for their clients.

World Travel Protection specializes in global travel risk management services, which help support travelers on the ground and the risk managers responsible for their safety and wellbeing.

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World Travel Protection risk experts also help prepare travelers pre-trip with their travel risk training, procedures, and policies. This not only empowers the traveler, but keeps them safe and aware of potential risks while they’re away from home.

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Episode 29: Cultural Lens on U.S. Higher Education: Analyzing International Perceptions of 'Anti-Woke’ Discourse

Dive into a nuanced exploration of the global discourse surrounding higher education in the United States. Join us for a panel discussion with esteemed international educators as we embark on a journey through the lenses of culture and international perspective, examining how global audiences interpret and engage with the ‘anti-woke’ discourse within the context of U.S. higher education. This engaging panel discussion will delve into the intersections of culture, ideology, and education, and the complex landscape of how international audiences perceive the ‘anti-woke’ narrative that has emerged within U.S. academia.

Whether you’re a senior international officer, or simply curious about the diverse viewpoints shaping U.S. higher education, this podcast episode will provide an invaluable space for critical analysis and insightful conversations.

Speaker Biography:

Fanta Aw is a distinguished leader in international education, renowned for her extensive contributions to global learning, cross-cultural understanding, and educational equity. With a deep commitment to fostering connections between diverse cultures and promoting educational excellence, she has significantly impacted the international education community.

Fanta Aw’s career has been characterized by her dedication to advancing global education initiatives, promoting diversity and inclusion, and nurturing partnerships that transcend borders. She has held influential roles in various organizations, advocating for the importance of international collaboration and learning experiences that empower individuals to navigate an increasingly interconnected world.

As a thought leader and visionary, Fanta Aw’s insights and expertise have shaped discussions on the future of international education, emphasizing the significance of equitable access, cultural exchange, and lifelong learning. Her work has not only elevated institutions but has also inspired countless individuals to embrace the transformative power of global education.

Date: September 14th, 2023 Time: 12 noon ET

An experienced global researcher and administrator, Mark Beirn brings a critical approach to risk management, factoring structural racism and identity-based violence into his rubric for supporting equitable global mobility.

Specialization Areas:

– Global Risk Management – Education Abroad – Diversity, Equity, Inclusion in International Education – Health and Safety – Curriculum Development

Stephen Appiah-Padi​

Stephen Appiah-Padi is an international educator with several years of teaching and administrative experience in both 4 and 2-year HEIs. An experienced global education practitioner-scholar, with a demonstrated history of success in the field.

Dr. Appiah-Padi has a Ph.D. from the University of Alberta, Edmonton, Canada in Educational Policy & Administration with a specialization in International/Intercultural Education.

At Northwestern College, he provided oversight in the administration of education abroad and international student services. In Lansing, Michigan, he first oversaw diversity and intercultural education at Lansing Community College, and later created the Center for International and Intercultural Education (CIIE) which merged intercultural engagement and international education programs of the institution, and he became its first director. Additionally, Dr. Appiah-Padi taught a course, “Diversity in the American Workplace”, to undergraduate management students of the College. In his current position, he provides leadership and vision in advancing strategic internationalization initiatives, including international partnerships and study abroad programs at Bucknell University.

Dr Appiah-Padi has created and facilitated several workshops for faculty and staff development in higher education and in business organizations. He has presented at several national and international conferences. In NAFSA, among several volunteer leadership positions, he has served as Dean of the Fundamentals of Intercultural Communication Workshop, the Leadership Development Committee member, Chair of the Africa Special Interest Group, and a Fellow of the Global Fellowship Program for mentoring emerging leaders of internationalization in African HEIs. He currently serves as a member of the NAFSA Board of Directors.

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Rosa Almoguera

Dr. Rosa Almoguera has worked as an international educator for over twenty years. She was trained as a Hispanic Philologist at the Universidad Complutense, in Madrid, and did her M.A. at the University of Pennsylvania. Her Ph.D., from Universidad Complutense included a field study and edition of written balladry “Romancero”. During many years Rosa combined teaching and her role as a senior administrator at the Fundación Ortega-Marañón in Toledo, Spain. At the Foundation, Rosa directed and, in many cases created, programs for the University of Minnesota, Notre Dame, Princeton, Ohio State, Arcadia, and the University of Chicago. She has also been a visiting professor at the University of Minnesota, University of Portland, and Interamericana de Puerto Rico.

Beginning in 2016, Rosa works as an international education consultant for both public and private European and US higher education institutions. Rosa has been successful in developing new partnerships and programs, as well as helping improve already existing ones.

Rosa is a member of Forum and NAFSA and has presented with higher education professionals on innovative academic and research programming, STEM in study abroad and Nationalism in Europe. Rosa is currently completing the final Professional Certification from the Forum on Education Abroad.

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• ©2024 Global Rescue LLC. TotalCare and the TotalCare logo are service marks of Global Rescue LLC. All Rights Reserved. Global Rescue LLC provides technical and administrative services to Elite Medical Group, P.C. (“Elite Medical”), a professional corporation owned by licensed physicians that employs or contracts with physicians licensed to practice medicine where medical services are provided. It is not guaranteed that a prescription will be written, nor will any DEA controlled substances, non-therapeutic drugs and certain other drugs which may be harmful because of their potential for abuse, as a result of a TotalCare consultation. Elite Medical physicians reserve the right to deny care for potential or actual misuse of services. The Global Rescue Mobile App is designed for operation on the current versions of Android and iOS operating systems. Availability of services is subject to your equipment compatibility, connectivity and signal in your location. There is no guarantee that all features and functionality will be available in your location. Use and availability of the Mobile App is subject to your service provider’s plan and may be subject to additional fees from your provider.

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• For individuals 85+, medical transport is not included in membership. Members 85+ may purchase medical transport on a fee for service basis.

Mobile Apps:

• Global Rescue Mobile Apps are designed for operation on the current versions of Android and iOS operating systems. Availability of services is subject to your equipment compatibility, connectivity and signal in your location. There is no guarantee that all features and functionality will be available in your location. Use and availability of the Mobile Apps are subject to your service provider’s plan and may be subject to additional fees from your provider. The download and use of a Global Rescue Mobile App is subject to the terms of your Member Services Agreement and the applicable End User License Agreement (EULA).

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Travel Risk Management

Go Beyond Traditional Duty of Care Programs

Our travel risk management (TRM) solution provides companies with the knowledge and experience to respond to the risks of international business travel. For our clients, care is neither a duty or an obligation. It’s an engine for success. Our solution goes beyond traditional duty of care solutions. We are driven by the desire to help you convert risk into reward by providing travel risk management solutions that reflect your need for simplicity, accountability and scalability.

Fortune 500 Sized Opportunity for All

We firmly believe that whether your company has 20 travelers or 20,000, your travel risk management program should reflect the unique needs of your company and be developed with consideration for your global activity, risk profile, corporate culture and the resources you have available to manage your traveling population. Our solution is a suite of travel risk management solutions that can be tailored to meet your business needs and activities – whether you are Fortune 500 or on your way there.

What Sets Us Apart

• Dedicated phone numbers and protocols tailored to your business needs . Your travelers call a 24/7 hotline dedicated solely to your organization and are assisted based on the protocols you determine. This results in more timely and accurate case handling, an improved service experience and detailed activity reporting.
• Integration with your insurance carriers  helps drive a more holistic and coordinated approach to managing your travel risk. Recognizing that your organization may have insurance policies that include assistance services, we can develop procedures to coordinate with your insurance carriers. This allows you to realize the value of these policies, potentially contain costs and reduce traveler confusion and internal burden for your program administrators – while also giving you greater program control.
• Integration and communications management of security solutions . During an incident, time saves lives.  We help you navigating the details of a complicated or intense situation.  Our team coordinates with security solution providers worldwide, builds protocols for response and builds a proactive program for the future.
• A global footprint with medical assistance centers provides support anywhere in the world 24/7 in the time of need.  As a recipient of multiple Stevie® customer service, our coordinators, nurses and doctors knowledgeably manage cases providing compassionate, accurate and guidance for cost-effective decisions.

To learn more about our travel risk management solution  contact us  today.

I will like to thank this company for their excellent job done with my husband’s case… The coordination of the retuned flight to United States, was excellent! – Travel Insurance Customer

To get more information on our corporate solution fill out our contact form.

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Travel Risk Management

Safeguard the wellbeing of your people before, during and after they travel.

When your employees are travelling on your behalf, you have a duty of care to make sure they’re looked after.

With the challenges of recent years, expectations are higher than ever, and employees need reassurance that you’re taking the right action to support them. 

By being aware of the potential risks and taking steps to mitigate them, you can safeguard their wellbeing before, during and after their travels.

Our travel risk management services enable you to implement a comprehensive travel risk management programme which aligns with industry best practice, boosts productivity and reduces the risk of failed assignments.

What is travel risk management?

Whether it's a road traffic accident, a cancelled flight or a natural disaster - a whole host of events have the potential to disrupt travel plans in even the safest of locations. Travel risk management helps to ensure that your employees can travel or work overseas safely with confidence, knowing that you have taken the necessary steps to protect them.

At Healix we take a proactive approach to risk management – we combine intelligence, training and risk management technology to enable you to reduce risks from the beginning of a journey to the return home. While you have the flexibility to mix and match any of our travel risk management solutions to suit your needs, we can also deliver a full and integrated programme.

GSOC membership access

Subscribe to a membership with our Global Security Operations Centre (GSOC) for access to dedicated expertise, analysis and intelligence to identify and manage your travel risks.

Medical and travel assistance

Access advice and support 24/7 from anywhere in the world. Your employees have a direct line to doctors, nurses and assistance professionals in the event of an emergency.

Risk management tools

Leverage innovative tools for risk professionals, travellers and expatriates alike, digitally supporting all steps of a risk management process from pre to post incident.

Equip your employees with the practical knowledge they need to understand and mitigate travel risks with online courses designed by experts.

Need help aligning with ISO 31030?

We understand the guidelines inside-out and can provide practical support and guidance to help embed the framework within your programme to:

Reduce the risk of travel-related incidents and fulfil your duty of care

Enhance your organisation’s reputation and comply with regulatory requirements, gain support from business partners, stakeholders and employees, timely and efficient response to our requirements.

The support we received during the implementation process was comprehensive, with easy access to account management and detailed guidance documentation which we could incorporate into our personnel welcome packs. We received comprehensive assistance through the change management process. I would have no hesitation in recommending your services.

Key Insights

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Healix Risk Map 2024

Addressing burnout in business travel

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CTM provides local service solutions to customers around the world. Please select your local region, and start experiencing the CTM difference!

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Travel Risk Management

Corporate travel management’s (ctm’s) travel risk management solutions are designed to help your business meet its duty of care obligations, while providing business travelers with the confidence they need to make business travel safer, more productive, and enjoyable..

From traveler tracking tools to SMS risk notifications and pre-trip risk assessments, we can tailor a travel risk management solution to meet your specific business objectives and traveler needs.

Take a tour of CTM's risk management tools

Traveler safety made simple.

CTM Risk Hub provides your teams with all the travel insights they need when preparing to travel and during their trip, to support maximum safety, efficiency, and traveler confidence.

Quickly understand emerging travel risks and disruptions across the globe and in every region your travelers are located, covering conflict, crime, political, and environmental factors alongside dedicated COVID-19 travel advice and health insights.

CTM Risk Hub lets you search for upcoming travel plans to see which travelers may be impacted by emerging travel risks and disruption, helping you proactively mitigate risk.

Need to locate someone? Simply search their name to find their location, view their itinerary and learn the status of their travel itinerary, such as ‘delayed’, ‘in-flight’ or ‘landed’.

Global Travel, Health & Visa Requirements in One Place

The CTM Risk Hub provides a single source of truth for entry restrictions, visa and health requirements, and other travel insights your business travelers need to know.

Simply enter the travelers’ country of origin, destination, and nationality (as per their passport) to instantly see critical travel information and requirements before traveling.

Simplify duty of care with CTM Risk Hub

Powerful risk notifications at your fingertips.

Relevant, detailed risk alerts and travel disruption notifications sent directly to your travelers and those who need to know.

Safety & Security

The most immediate and high-risk alerts, distributed with detailed information on quickly changing scenarios such as armed conflict, terrorism and similar threats that require urgent attention by HR and Risk teams.

Environment

Hurricanes, earthquakes, and everything in-between are covered by our environmental alerts. We provide analysis on local government responses and advice to travelers in the event they cannot immediately evacuate to safety.

Transportation

Airline pilot strikes, technical failures with airport software, and even public transport disruption can all impact your travelers. We even send alerts to individual travelers when their flight is delayed or cancelled.

Learn more about CTM's risk management tools...

Travel risk assessment best practices

Find out what it takes to build effective risk management processes that are fit for purpose in the modern world.

Understanding COVID-19 travel restrictions

Find out how CTM's dedicated COVID-19 risk reporting and restriction guidance helps business travelers.

Corporate traveler well-being

Balancing program compliance and savings with traveler wellbeing doesn't have to be a trade off.

Find out how CTM Risk Hub can simplify travel risk management and duty of care.

Is It Safe in Moscow?

Stanislav Solntsev / Getty Images

When you visit Moscow , Russia, you’re seeing one of the world’s largest, and most expensive, capital cities . While there is a history of violent crime against foreign journalists and aid personnel in Russia, a trip to Moscow is usually safe for mainstream travelers. Most tourists in Moscow only face potential issues with petty crime, though terrorism is also a concern. Visitors should stick to the principal tourist areas and abide by the local security advice.

Travel Advisories

• The U.S. Department of State urges travelers to avoid travel to Russia because of COVID-19 and to "exercise increased caution due to terrorism, harassment, and the arbitrary enforcement of local laws."  
• Anyone exploring more of Russia should avoid "The North Caucasus, including Chechnya and Mount Elbrus, due to terrorism, kidnapping,   and   risk of civil unrest." Also, travelers should stay away from "Crimea due to Russia’s occupation of the Ukrainian territory   and   abuses by its occupying authorities."  
• Canada states travelers should use a high degree of caution in Russia due to the threat of terrorism and crime.  

Is Moscow Dangerous?

The Moscow city center is typically safe. In general, the closer you are to the Kremlin , the better. Travelers mainly need to be aware of their surroundings and look out for petty crime. Be especially careful in tourist areas such as Arbat Street and crowded places like the Moscow Metro transit system. The suburbs are also generally fine, though it is advised to stay away from Maryino and Perovo districts.

Terrorism has occurred in the Moscow area, leading authorities to increase security measures. Be more careful at tourist and transportation hubs, places of worship, government buildings, schools, airports, crowds, open markets, and additional tourist sites.

Pickpockets and purse snatching happen often in Russia, perpetrated by groups of children and teenagers who distract tourists to get their wallets and credit cards. Beware of people asking you for help, who then trick you into their scheme. Don’t expect a backpack to be a safe bag bet; instead, invest in something that you can clutch close to your body or purchase a money belt . Always diversify, storing some money in a separate location so that if you are pickpocketed, you'll have cash elsewhere. Keep an eye out for thieves in public transportation, underground walkways, tourist spots, restaurants, hotel rooms and homes, restaurants, and markets.

Is Moscow Safe for Solo Travelers?

Large cities like Moscow in Russia are overall fairly safe if you are traveling alone, and the Moscow Metro public transit is a secure and easy way to get around. But it is still a good idea to follow basic precautions as in any destination. Avoid exploring alone at night, especially in bad areas. You may want to learn some basic Russian phrases or bring a dictionary, as many locals don't speak English. However, in case you need any help, there are tourist police that speak English. Also, exploring with other trusted travelers and locals or on professional tours is often a good way to feel safe.

Is Moscow Safe for Female Travelers?

Catcalling and street harassment are infrequent in Moscow and the rest of Russia and females traveling alone don't usually have problems. There are plenty of police officers on the streets as well. Still, it serves to stick to Moscow's well-lit, public areas, avoid solo night walks, and use your instincts. Women frequenting bars may take receive some friendly attention. Females can wear whatever they want, but those entering Orthodox churches will be required to cover up. Though women in Russia are independent, domestic violence and other inequality issues take place regularly.

Safety Tips for LGBTQ+ Travelers

Russia is not known as a gay-friendly country. However, Moscow is one of the more welcoming cities with a blooming LGBTQ+ community and many friendly restaurants, bars, clubs, and other venues. Hate crimes in Russia have increased since the 2013 anti-gay propaganda law. Openly LGBTQ+ tourists in this conservative country may experience homophobic remarks, discrimination, or even violence, especially if traveling with a partner. Also, while women hold hands or hug publicly—whether romantically involved or not—men should avoid public displays of affection to prevent being insulted or other issues.

Safety Tips for BIPOC Travelers

Moscow  and other big cities in Russia have sizable populations of various cultures, so discrimination against BIPOC travelers is rarer than in other parts of the country where it can become dangerous. Some people living in Russia who are Black, Asian, Jewish, and from other backgrounds have experienced racial discrimination and violence. Tourists won't usually experience overt racism but may be the recipients of some stares. If anyone should bother you, be polite and resist being taunted into physically defending yourself.

Safety Tips for Travelers

Travelers should consider the following general tips when visiting:

• It's best not to drink the tap water. If you do, boil it before drinking, though showering is safe and the amount used to brush teeth is generally not harmful. Mineral water is widely drunk, especially at restaurants, and if you prefer not to have it carbonated ask for “ voda byez gaz” (water without gas).
• If you need emergency assistance in case of fire, terrorism, medical issues, or more, dial 112 in Russia for bilingual operators.
• Be judicious about taking photographs, especially of police or officials. This can potentially bring unwanted attention to yourself by members of law enforcement who won’t mind asking to see your passport. Also avoid snapping photos of official-looking buildings, such as embassies and government headquarters.
• Carry your passport in as secure a manner as possible. If you get stopped for any reason by the police, they can fine or arrest you if you don't have the document with you. Also, keep photocopies of your passport, the page on which your travel visa appears, and any other documents that relate to your stay in Russia.
• Use official taxis only and steer clear of illegal taxi companies, especially at night. Ask your hotel to call a reputable taxi company.

U.S. Department of State. " Russia Travel Advisory ." August 6, 2020.

Government of Canada. " Official Global Travel Advisories ." November 19, 2020.

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