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Are Disney Tickets Refundable?

By Author Ziggy Oskwarek

Posted on Last updated: October 23, 2023

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There is nothing worse than spending months planning your perfect trip to Walt Disney World, only to have to then cancel because of an unforeseen event or emergency.  In that case, are Disney World tickets refundable or do you lose all your money?

Disney World Ticket refunds

In this post, we are going to explain Disney’s ticket cancellation policy , how it works, and if you can get a refund .  We’ll also cover if Disney World tickets are transferable to another person and if you can change the dates on the tickets.

Most people have a ton of questions about cancellations, and Disney doesn’t make it easy to understand.  That’s why we’ve included our most popular FAQs about ticket refunds and we cover everything you might be wondering.

The simple answer is no, Disney World theme park tickets are NOT refundable , and you can’t get your money back if you don’t go.  However, there are some exceptions to this rule and we are going to show you what to do if you need to ask for a refund or cancel your trip to Walt Disney World .

guests at Hollywood Studios entrance Disney World

Think of this as your Disney World Ticket Refunds 101 class.  And if you have another question we haven’t covered here, let us know in the comments section and we’ll try to add the answer to the article!

If you haven’t already, we also recommend reading some of our other Disney World ticket guides which are very helpful in understanding the various ticket types and everything involved when you buy them.

  • Complete Guide to Disney World Tickets
  • How to Get the Cheapest Disney World Tickets
  • Florida Resident Disney World Tickets

Before we start, don’t forget to sign up for our FREE Weekly E-Mail Newsletter. There we bring you the latest info on how to get cheap Disney World tickets as well as a ton of other Disney vacation planning tips. You can sign up here: Join our E-Mail Newsletter!

Table of Contents

Are Disney World Tickets Refundable?

scanning finger at Disney World park ticket

Generally speaking, theme park tickets and packages at Walt Disney World are nonrefundable and if you cancel them you will not get your money back. It does not matter what type of ticket you purchase or what add-ons you have. 

This is stated clearly on the Disney World website where it says:

“ Tickets and packages at Walt Disney World Resorts are non-transferable and non-refundable . You cannot cancel or get a refund for a ticket or package, but in some cases, you can use unexpired theme park tickets for a future vacation.”

But are there any exceptions? What if in the case of an emergency? 

Despite what it says, there are some situations where you can get a refund for Disney World tickets, though some of them are not always a sure thing.  We will talk about several different scenarios later on in this article.

Are Disney World Tickets Transferable?

transferring Disney World tickets

According to Disney’s official site , tickets are generally non-transferable . While that’s true most of the time, there is a little more leeway when it comes to being transferable. How so?

On Disney’s FAQ, they state this:

“ Once a person uses a Disney Theme Park Ticket, all subsequent admissions are specific to that person and cannot be transferred to anyone else. If you have not yet used a ticket, you may transfer it to another person.  You may also buy a new theme park ticket online or at the theme park Main Entrance.”

So, in short, if you’ve used your ticket ANY of the days, you absolutely can NOT transfer it to someone else . 

However, if the ticket is completely unused, you may transfer it to another person in most cases. This is not advertised anywhere and Disney won’t volunteer this info, but most of the time they will let you transfer your tickets if they are unused.

Changing the Dates on Disney World Park Tickets

Choose which tickets to change screen

If something happens and you cannot go to Disney World on the dates you originally planned, you are allowed to change the dates on your park tickets without losing any money.

Changing the dates on Disney World Park Tickets is an incredibly smart thing to do if you’re NOT going to use the tickets on the dates you initially chose and doing it this way allows for two main things:

  • First , you will never have to worry about your tickets expiring. Rather than wondering if your tickets are still valid, by continuing to push them back, you know for certain they are! 
  • Secondly , changing the dates allows you to keep your tickets on your My Disney Experience app, making it much easier to alter or modify your tickets down the road. 

So why would you have to change the dates anyway? With Disney using a date-based ticketing system, Disney tickets must be used within the time frame selected or they will expire. You must choose the arrival date upon purchase and which day you will begin using your tickets.

Change 1 tickets screen My Disney Experience

For example, a 1-day Disney World ticket immediately expires after the date you assign you will be using it. A multi-day ticket expires typically a few days after you’ve chosen. For example, a 10-day ticket would expire 14 days after the chosen arrival date. 

You can see how this can make things a little bit challenging if there is a change to your plans. Maybe a family emergency or something happens that forces you to adjust your trip. By simply going online or on the My Disney Experience app, you can adjust your dates very easily. 

To change your ticket dates:

  • Log in to your My Disney Experience account
  • Click on ‘My Tickets’ and choose the ‘Change Ticket’ option.
  • Follow the steps on the screen and choose your preferred dates.

Once you change your dates to the new dates (if you have them), you are all set.

Change your ticket dates

If there’s a difference in the price for the new dates (which sometimes happens since park tickets are date-based), you simply will have to pay the price difference. 

The only problem is if you don’t know the dates you will be visiting again. In this case, the smartest thing to do is to push back your selected start date to the furthest possible time. This makes it easier to make sure your tickets are still valid.

Right now, for example, Disney World park tickets are available through 2023 so if you had a ticket that was expiring tomorrow, you could technically push back the date all the way to December 31, 2023, with no problem.

And then once you figure out your finalized dates, you can simply change the tickets again and adjust your selected start date.

Can I Just Keep Pushing the Dates Back Forever?

Disney World tickets calendar December 2024

At this point in time, you can keep pushing back the start dates of your park tickets an unlimited number of times until you end up using them . We recently confirmed this with Disney and they told us that as long as the tickets are unused and if you pay the difference in price, you can keep doing it over and over again.

This is of course subject to change and Disney could always stop this in the future. However, in all our years of buying tickets, we’ve seen that Disney is typically very good when it comes to completely unused tickets. 

And even if you can’t continue to push back your tickets in the future, as long as they remain unused you’ll be able to apply the price of your tickets to the purchase of new tickets. You’ll just have to pay the difference.

Exceptions to the Non-Refundable Ticket Rule

Hurricane Ian at Disney World

As we said earlier, in most instances, there are little to no exceptions to the nonrefundable ticket rule, and you will not be able to get your money back if you cancel your ticket order.

However, there are some situations where this is sometimes overlooked and on special occasions, Disney will give you a refund. The one main exception to the rule is when it comes to Disney’s Hurricane Policy. 

Disney’s Hurricane Policy

The one official exception to Disney World’s ticket refund policy is if there is a Hurricane at Walt Disney World , near Disney World , or if there is one near your home which impedes you from traveling to Orlando.

If like me, your family’s trip has been affected by a hurricane, Disney has a separate refund policy for this. 

Here’s what Disney’s official Hurricane policy states:

“ If a hurricane warning is issued by the National Hurricane Center for the Orlando area—or for your place of residence—within 7 days of your scheduled arrival date, you may call in advance to reschedule or cancel your Walt Disney Travel Company Disney Resort Hotel Package and most room-only reservations (booked directly with Disney) without any cancellation or change fees imposed by Disney.”

Hurricane damage at Walt Disney World

This rule allows you to reschedule your visit or cancel your tickets or vacation package without any change or cancellation fees. However, remember, this rule only applies to theme park tickets and packages that are booked directly through Disney. 

If you’ve used 3rd party companies, such as car rentals, airlines, insurance, or outside hotels, you are at the mercy of the refund policy of those companies. You will have to contact those companies directly to see if you can get your money back.

Read our article on Hurricanes and Storms at Disney World for a more complete look at what it’s like when a hurricane hits Disney World.

Stories of People Getting Refunds

EPCOT Fountain statue at night

Disney has always been known for their exceptional and top-notch customer service and they have repeatedly gone out of their way to adjust for people that have incredibly difficult situations. However, nowhere do they state on their official policies that they will refund or waive fees for unavoidable scenarios but it’s certainly worth a phone call.

From our experience and from stories from other Disney World guests, this isn’t always true and at times they will bend the refund rule a bit.

Whether it’s family emergencies, tragedies, illness, and many more circumstances, many people have reported that Disney Cast Members will work with these people to make the cancellation process as seamless as possible. And in many instances, this might mean waiving fees or allowing you to use your tickets at a later date, even if partially used.

Mickey Mouse statue with a phone

The takeaway is this: talk to a cast member and tell them the entire story. Make sure to be extremely polite and kind, not pushy or demanding.

If you don’t like the vibe you are getting from a particular cast member, hang up and try calling back and getting one that is more understanding of your individual situation. 

If any company can create a little bit of magic for your family, it’s Disney. While there are no guarantees that any requests will be granted, it’s very likely they will try to work with you and do something nice for your family, given the unfortunate circumstances.

Ready to Start Planning Your Disney Vacation?

Mickey Mouse partners statue Magic Kingdom

If you feel overwhelmed planning a Disney vacation, use an Authorized Disney Vacation Planner such as Show You the World Travel . They are experts on every Disney location and can tell you where to stay, what to do, how to save money, and give you personalized service for your most magical vacation ever!

Disney Ticket Refund FAQs

Space Mountain and Tomorrowland Transit Authority PeopleMover

Here are our replies to some of the most common Disney ticket refund questions:

Can You Get a Ticket Refund if You Leave Your Vacation Early?

No, you can’t. All tickets that are partially used cannot be refunded. So whether you’ve used 1 day, 2 days, or 8 days, if you have to leave early, your tickets will not be refundable.

Can You Get a Refund if You Arrive Late?

Whether you leave early or arrive late, Disney will not refund your ticket if you have used even only one or two days of your tickets. You will still be required to pay for the full ticket and you will not get your money back.

What About If I Cancel My Trip for Bad Weather?

Sorry, a thunderstorm near your house will not be enough to get you a refund. Unless the bad weather leads to a Hurricane Warning (for either your residence or the Orlando area), Disney will not offer any kind of other exceptions when it comes to weather.

undercover tourist disney tickets refund

What About If I Cancel My Trip for COVID or Health Issues?

Although Disney would obviously prefer you not visit the parks if you have COVID or other kinds of contagious viruses, they, unfortunately, will not offer you any kind of refund if you cannot visit due to COVID or other kinds of health issues. 

In the past, they had a much more lenient policy if you came down with COVID and it was really easy to get a full refund. That has changed and they are back to the normal more strict policy now.

How to Ask for Disney Ticket Refunds on the Phone

Telephone intercom unit Star Wars Galactic Starcruiser Hotel Rooms

Asking for ticket refunds is not an exact science, and since they clearly state on their official ticket policy that tickets are nonrefundable, the chances of a phone call working for you are slim. 

However, as we mentioned earlier, it is worth a shot if you have a real emergency and you have the time to set aside to potentially sit on hold for a while. 

Here is how you should do it when you call to increase your odds of success when asking for a refund:

  • Gather all relevant information about the tickets. Get confirmation numbers, scheduled dates you were planning on using them initially, etc.
  • Contact the Disney Ticketing phone number at 407-934-7639. Call at an off-time to limit the amount of waiting you need to do
  • Give them all the reasons why you cannot use the tickets you purchased. Give them explicit details. BE POLITE! You can always catch more bees with honey

If you are not connecting or getting anywhere with the cast member, thank them and call back again later. Be patient. If you let them know that you are willing to take a credit or a gift card, it could increase your odds of receiving a refund, even if it isn’t in the form of money. 

This is not a foolproof way of getting a refund, but even if you get a partial refund, it is totally worth it!

What About Unused Disney World Tickets?

Old Magic Kingdom ticket Disney World Tickets

Thankfully, it’s much easier to get a refund if you have not yet used your Disney World tickets.

If you have a completely unused ticket (not even 1 day used), then you can apply the amount you paid for that ticket for the purchase of a new ticket at the current price. The price of the new ticket needs to be equal to or more than what you spent on the original ticket. 

So if you spent $300 on your original ticket, your new ticket needs to be at least $300. If the cost of the new ticket is $400, you’ll have to pay the $100 difference.

No-Expiration Tickets

Walt Disney World entrance sign from the highway road

While Disney used to sell no-expiration tickets, they are no longer for sale. As of 2004, Disney did away exclusively with No-Expiration tickets. 

However, tickets purchased between 2004 and 2014 did have expiration dates, they allowed guests an option to pay an additional fee to add a no-expiration clause to their tickets. 

If you have no-expiration tickets from before 2004, you can still use them whenever you want, assuming that there are still days remaining unused! Also if you purchased the additional add-on for tickets purchased between 2004 and 2014 for ‘No-Expiration’ you can also still use them.

Cheapest Discount Disney World Tickets

How to Book Your Disney World Vacation Story Poster Image

If you are looking to save money on Disney World theme park tickets, our personal recommendation is Orlando Vacation . They almost always have the best prices on multi-day tickets and can save you $20-$60 per ticket over buying direct from Disney.

What Can I Do with Expired Disney World Tickets?

Disney World Tap Point scanner

What you can do with expired Disney World tickets largely depends largely if they are used or unused. 

Used/Partially Used Tickets – If they are present-issued tickets (bought in the last few years) and they are partially used, then they are completely expired and no longer available to use. 

Unused Tickets – If they remain completely unused, Disney will typically allow you to pay the price difference between what you initially paid for your tickets and what the new price of these tickets is. 

The only exception is if they are No-Expiration tickets. In this instance, you can continue to use these tickets until every park admission day is used.

The best thing to do is to know when your Disney tickets expire so you don’t run into this problem in the first place. Read our Guide to Disney World Ticket Expiration Dates for more detailed info.

Disney Vacation Package Refund Policy

How to decide to buy Disney World park tickets

While Disney’s park ticket policy is very strict when it comes to giving refunds, they are a little more forgiving when it comes to vacation packages booked through Disney.

If you booked a Disney World Vacation Package, how much money you lose will be dependent on how close to the trip you have to cancel. 

Here is what the Official Disney Cancellation Policy for 2024 states:

  • For cancellations made 30 days or more before guest arrival , amounts paid, minus cancellation fees assessed by third-party hotels or other suppliers, non-refundable runDisney race registrations, non-refundable travel protection plan costs, and other amounts owed, will be refunded.
  • For cancellations made 2 days to 29 days prior to guest arrival , amounts paid, minus a cancellation fee of $200.00 per package and minus any cancellation fees assessed by third-party hotels or other suppliers, non-refundable runDisney race registrations, non-refundable travel protection plan costs, and other amounts owed, will be refunded.
  • For cancellations made 1 day or less prior to guest arrival or for no-shows , the full price of the package is non-refundable.

2 bedroom villa at Disney's Animal Kingdom Lodge

They also state:

  • No refunds are given for the cancellation of any personalized products or experiences.
  • No refunds will be made for early departure from the hotel and for unused or partially used admission tickets, options, or features, including meals.
  • Any refunds allowed by Disney in its sole discretion after arrival must be requested in writing within 90 days after departure and may be assessed a $25 processing fee.
  • Disney reserves the right to make refunds in accordance with the method that payment was received. All appropriate refunds will be made through the guest’s travel agent if payment was made by the travel agent. Disney is not responsible for the receipt of refunded monies by guests from their travel agents.

Also, many Disney visitors coming to the parks book Disney Vacation Packages through 3rd party companies that allow them to completely book their resort and park tickets. These packages can sometimes include additional perks, such as airfare.

If you booked your vacation package through a third party, you will have to consult with them for their cancellation policy and to see if they are willing to give you a refund.

How to Cancel Your Stay at Disney World

Cancelling Disney World Resort hotel reservations

The easiest way to do so, if available, is through the My Disney Experience app or the Walt Disney World website . Simply go to the “Reservation” area of the site and see if there is a cancellation button next to your reservation. 

If that option is not available, you will have to call 407-934-7639 and speak directly to a cast member. The fees and amount you’ll be refunded will be squarely based on how far in advance you call and cancel your trip.

Do I Have to Cancel Theme Park Reservations?

Canceling Disney Park Pass Reservations

If you change your ticket start date or you end up canceling your vacation, are you required to cancel your Park Pass Reservations as well?

Technically, you don’t need to cancel park pass reservations, but you should cancel them. If you hold onto reservations that you know you won’t end up using, this prohibits other guests from being able to visit the parks on that date. 

It will also allow you to rebook your park reservations for a future date, rather than having them lose validity if they go unused after the date of the park reservations. 

To do this is simple, just go to ‘My Plans’ on the My Disney Experience app or website and click ‘Cancel Reservation for each day that you have a park reservation.

Thankfully, after January 9, 2024, Disney World is no longer requiring park reservations for most ticket types, so this section isn’t of interest to most guests.

Ways to Get Your Money Back on Disney Tickets

walking around UK Pavilion in EPCOT

Even though it’s very difficult to get your money back if you buy your tickets directly from Disney, it’s much easier if you use a Disney-authorized ticket reseller as they have much more flexible refund policies.

One of the nice things about purchasing tickets through a Disney-authorized ticket seller, such as Undercover Tourist , is that they offer ticket refunds! They offer a 365-Day Return Policy for Disney World Theme Park Tickets. 

In the case of Undercover Tourist , they simply charge a 5% fee that will cover the delivery, handling, and processing fees but the other 95% of the order will be refunded. The only caveats are that:

  • They must have been purchased in the last 365 days
  • They cannot be expired tickets or tickets not currently sold
  • They must not have gone past the selected start date
  • They cannot have been activated by entering the parks 
  • They cannot have been modified by Disney Guest Services or through My Disney Experience 

Undercover Tourist is the only company that I believe offers full refunds on tickets. Not only is booking through them cheaper in almost every instance, but the ability to get 95% refunds on your tickets in the case of an emergency is also another high incentive to use them!

It’s Best to Use an Authorized Disney Travel Agent

Tomorrowland Speedway Magic Kingdom

If this information is overwhelming and the idea of memorizing all of this is just too much for you, the absolute best way to make sure you do everything right is by using an Authorized Disney Travel Agent . Trust me, they will limit the amount of stress you have for your Disney Vacation, which after all, should be stress-free! 

A good travel agent will make sure your tickets don’t expire and they will keep abreast of all the latest ticketing information to make sure that you maximize every one of your dollars for your Disney trip. 

Here at Ziggy Knows Disney we highly recommend Rene Cittadino and her team at Show You the World Travel . We personally use them for our trips and they have bailed us out numerous times when we need to change our plans.  Plus they are 100% FREE to use, so there is absolutely no downside!

Rather than having to worry about ‘when’ your tickets are going to expire by rebooking them and changing your dates, let them worry about it! 

Also, if you need to change or adjust your trip, you can just reach out to your travel agent and inform them. Then they will do the hard work of canceling and adjusting your trip while making sure you lose the least amount of money.

You can Request a Free Quote Here .

Animal Kingdom Genie+ entrance

That wraps up our article on Disney World ticket refunds. Hopefully, you now know what to do in the case you need to postpone your trip or cancel it altogether if your plans change.

Here are a few of our most popular articles about Disney World tickets in case you have more questions:

  • Disney World Tickets Guide
  • Discounted Disney World Tickets

If you are thinking about going to Walt Disney World in the coming future, here are some other popular articles where you will find all the info and tips you need to plan your trip.

  • Disney World Vacation Planning Guide
  • Disney World Crowd Calendar
  • When are the Best Times to Visit Disney World?

Your Thoughts

I want to know what you think about Disney ticket refunds…

  • Have you ever got a refund for your Disney World tickets?
  • Was it hard to do?

Let us know in the comments section below!

If you enjoyed this article, as always I appreciate it if you’d share it with others via social media.  I work hard at making this website into a useful resource for you and your family to plan your visit to the Disney Parks and I hope it can help you! Thanks 🙂

Ziggy Knows Disney close

My name is Ziggy and I love Disney, everything Disney! I grew up on Disney and it has and continues to be a huge part of my life. I started young when my parents took me to Disney World when I was 18 months old. Little did they know that would be the first of an uncountable number of trips we would take. I have so many amazing memories going to Disney with my family and friends and it has been interwoven into my DNA.

Tuesday 25th of July 2023

I'm at a month of trying to get either trip insurance approved after being sick OR my completely unused tickets from a package rolled over to next year. Neither one working out well yet. Think it was a mistake to book a package.

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' class=

Looking to get our Disney tickets via undercover tourist but I find the refund policy a little vague.

Any ideas what’s their conditions are?

Flying from the Uk so need to have our whole trip safely cancelable just in case

Ps I did send an enquiry a week ago but never received a reply

undercover tourist disney tickets refund

You can get a 95% refund up to 1 year after purchase date.

The other 5% they keep as a processing fee, but if you use them again (I’m unsure about the time frame for this part, but I believe it’s up to the next year) then that fee can be applied towards your next purchase with them.

From experience, I can tell you you that they are reliable! I bought tickets to Disney about a month before the parks closed down. I rebooked my trip twice, but had to cancel each time because the parks weren’t open. Those tickets were non-refundable… but after emailing them my concerns, they gave me a refund.

And now, with their new refund policy in place, it’s even easier to get a refund if needed. :)

thats great thank you very much!

' class=

Thank you for this post! Recent changes at DL have us rethinking if this is the right time for our family to go and I thought we were out the money.

This topic has been closed to new posts due to inactivity.

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Undercover Tourist Review [Discounted Tickets, Hotels, and Car Rentals]

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Undercover Tourist Review [Discounted Tickets, Hotels, and Car Rentals]

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Undercover Tourist is a popular website for purchasing theme park tickets at a discount. If you’ve planned a trip to Walt Disney World , Universal Studios, or SeaWorld, you’ve probably come across Undercover Tourist. But did you also know you can use this website to book hotels and rental cars, too?

In this post, we’ll go over what you need to know to use Undercover Tourist to find the best prices on amusement park tickets, hotels, and rental cars. Plus, we’ll go over some of the popular features of the site like the Crowd Calendar.

Undercover Tourist is a website that that’s been around since 2000 and is known for offering discounted tickets to theme parks across the U.S. The site is an authorized seller of tickets for all the major theme parks you know and love:

  • Walt Disney World Resort in Florida
  • Disneyland in California
  • Universal Orlando Resort
  • Universal Studios Hollywood
  • SeaWorld Orlando
  • SeaWorld San Diego
  • LEGOLAND Florida Resort
  • LEGOLAND California Resort

Undercover Tourist also has discounted tickets to non-theme park attractions like Ripley’s Believe It or Not, ski resorts, zoos, movie theaters, and lots more! Plus, it acts as an online travel agency for hotels and car rentals.

While Undercover Tourist offers a ton of ticket, hotel, and car options, the site is limited in the number of destinations it covers. You’ll only find options in the following cities:

  • Breckenridge, CO
  • Chicago, IL
  • Los Angeles, CA
  • New York City, NY
  • Orlando, FL
  • Park City, Utah
  • San Antonio, Texas
  • San Diego, CA
  • San Francisco, CA
  • Washington, D.C.

Options in Seattle, London, and Paris are coming soon.

Bottom Line: Undercover Tourist is a resource for discounted tickets to theme parks and other attractions in select cities across the U.S. It’s best known for offering discounted tickets to Walt Disney World and Universal Studios theme parks.  The site also acts as an online travel agency for hotel reservations and car rentals in these select cities.

Let’s review the steps to using Undercover Tourist to purchase discounted tickets.

You can start your search for discounted tickets from many different places on the home page. Click on Discount Tickets in the top menu bar, click on a logo underneath the menu bar, or click on any of the featured tickets in the middle of your screen to start your search.

Finding discounted tickets on Undercover Tourist

After choosing your destination, you’ll be able to see lots of information about your chosen theme park, including maps, hotels, tips, and more. Scroll down a bit to find the availability calendar and ticket options.

Disney tickets through Undercover Tourist

The tickets you buy through Undercover Tourist are exactly the same as if you purchased them directly from the park, except you’ll probably save some money.

After choosing the type and number of tickets you need, you’ll be able to see your final price and choose your travel dates. The price you see is what you’ll pay — taxes are included and shipping is free!

Price of tickets on Undercover Tourist

Hot Tip: Are you on a tight budget? Check out our full guide to using visiting Disney World for cheap using points and miles.

Paper Tickets vs. E-Tickets

You may be inclined to have your tickets emailed to you, but there are some risks. E-tickets are non-refundable, and you’ll need to stop at Will Call at the gate to pick up your physical tickets. For Disney tickets, if you have a MagicBand, you can add the e-tickets to your account and proceed directly to the gate, but they’ll still be non-refundable.

Instead, it may be a better idea to have the physical tickets mailed to you. This option is also free and the tickets will be eligible for a refund. Plus, you’ll be able to go straight to the gate at the park which can be a huge timesaver.

Paper vs emailed tickets from Undercover Tourist

Refundable Tickets

Many tickets sold on Undercover Tourist are refundable within 90 days of purchase. To get a refundable ticket, you’ll need to have tickets mailed to you vs. opting for email delivery. Refundable tickets will be clearly marked. Be sure to confirm the return policy for your specific tickets before completing your purchase.

If you need to return tickets that you purchased, you’ll be charged a 5% fee to cover the return.

Hot Tip: E-tickets are non-refundable. To get a ticket that is eligible for a refund, you’ll need to select the Mailed To Your Door  option.

Travel Insurance

Before finalizing your purchase, you’ll be prompted to add travel insurance. Before choosing whether or not to add insurance to your purchase, you’ll want to learn about all of your options.

Undercover Tourist offers insurance through Allianz Global Assistance , a popular travel insurance company. However, the policy offered by Undercover Tourist covers lots of areas that may already be covered through your credit card including trip cancellation and interruption , lost or delayed baggage, and travel accident insurance, so it may not be needed.

If you purchase tickets that are eligible for a refund, insurance is probably not necessary. If you’re also booking a hotel or rental car, take a minute to determine if you have a credit card with rental car insurance  before purchasing a separate policy.

Undercover Tourist Crowd Calendar

The Undercover Tourist Crowd Calendar is a popular feature on the site that helps you identify the least and most crowded times to visit a specific park.

To access the Crowd Calendar, just click on Crowd Calendar in the top menu bar of the website.

How to find the Crowd Calendar on Undercover Tourist

You’ll be able to look at specifics for a handful of the most popular destinations:

  • Discovery Cove
  • Disney’s Animal Kingdom Theme Park
  • Disney’s Hollywood Studios
  • Magic Kingdom Park
  • Universal’s Islands of Adventure
  • Universal Studios Florida
  • Universal’s Volcano Bay

Undercover Tourist Crowd Calendar

Hot Tip: The Undercover Tourist Crowd Calendar is a color-coded chart that helps you predict which parks will be more or less crowded on a specific day.

Undercover Tourist mobile app

If you’re headed to Orlando, be sure to download the Undercover Tourist Orlando Planning App, free for iOS . This handy app will take the stress out of trying to navigate the parks on your own with features like an interactive map, up-to-date park information, park plans, and estimated wait times.

The app covers Walt Disney World Resort, Universal Orlando, and SeaWorld Orlando.

The Frog Guarantee and Frog Family Promise

The Frog Guarantee and Frog Family Promise are not price guarantees, rather they’re guarantees of quality and customer service.

The Frog Guarantee

When purchasing amusement park tickets through Undercover Tourist you’ll always receive:

  • Authentic tickets from an authorized seller
  • Free standard shipping
  • No hidden fees
  • 90-day refund/return policy (not applicable to e-tickets)
  • RFID enabled and Genie+ eligible Disney tickets
  • Next-day pickup or delivery availability

Price Comparisons

So, let’s answer the question you really want to know, “Can Undercover Tourist save me money?”

To do this, we priced out some ticket options for 1 adult on Undercover Tourist and compared those to what we could get directly from the park’s website.

In every single example we priced out, Undercover Tourist was the cheapest option! If you’re looking for discounted tickets to Walt Disney World and other popular theme parks, you’ll probably save money by using Undercover Tourist.

Hot Tip: You can NOT use Disney gift cards to pay for tickets through Undercover Tourist. So, if you’ve been collecting gift cards from stores with high points bonuses (like grocery stores ), you’ll need to purchase your tickets directly through the park.

Purchasing tickets to an amusement park can be expensive. So, of course, you’ll want to make sure you’re earning as many points as possible on your purchase.

Amusement park tickets usually code as “entertainment,” so if you’re purchasing them directly, you’ll want to use a credit card that offers bonus categories on entertainment purchases . The Citi Premier ® Card earns 2 points per dollar spent on entertainment purchases, including tickets to amusement parks.

However, purchases from Undercover Tourist code as “travel” which opens up the door to earn points on a variety of different credit cards. These credit cards all earn bonus points on the travel category, which will include amusement park tickets purchased from Undercover Tourist.

Earn 3x points on travel purchases with these credit cards:

  • Ink Business Preferred ® Credit Card
  • Chase Sapphire Reserve ®
  • Citi Premier card

Earn 2x points on travel purchases with these credit cards:

  • Chase Sapphire Preferred ® card
  • Capital One ® Venture ® Rewards card

Hot Tip: If you have an American Express card, check to see if Amex Offers has any current money-back offers from Undercover Tourist. 

While Undercover Tourist is known as the place to buy theme park tickets, the site also acts as an online travel agency for booking hotels.

To get started, click on Hotels in the top menu bar. Then select your destination from the drop-down box and enter the number of travelers and your travel dates.

Your search results will be displayed in a format similar to other hotel booking websites that you may be familiar with (like Expedia , Priceline , Hotels.com , etc). Filtering options will be available on the left side of your screen and sorting options are located on the upper right-hand side, above the results.

Undercover Tourist Hotels filtering and sorting

Unlike with tickets on Undercover Tourist, the prices you see initially don’t include tax. You’ll have to click through to the payment page to see the full price with taxes and fees included.

Cancellation policies will vary by the hotel but will be clearly displayed once you add an item to your cart.

Undercover Tourist Hotel cancellation policy

Hot Tip: If you’re traveling to Florida to enjoy the theme parks, check out these places to stay in Orlando for your Disney vacation!

Let’s take a look at a couple of examples to see if booking a hotel through Undercover Tourist can save you money. For both of these examples, we priced out a week-long stay for 2 adults and 1 child. Prices include taxes and fees and are for the hotel stay only (tickets are not included).

The results are typical of most price comparisons we do — they aren’t consistent! Undercover Tourist had the best price for the first option, but Trivago came out with the best price in the second example. The bottom line is that you can definitely save money by using Undercover Tourist for your hotel stay, but not always.

The car rental search functionality on the Undercover Tourist website is pretty limited. You’ll only be able to search for car rentals at Orlando International Airport (MCO) from only 5 car rental companies — Alamo, Avis , Budget , Enterprise , and National .

Undercover Tourist Car Rental

We did a couple of searches to find out if booking your Orlando car rental through Undercover Tourist could save you money. We searched for the cheapest price for a week-long rental on 2 different dates.

In both of these examples, Undercover Tourist came out as the second most expensive option. Interestingly, Momondo  had the lowest price and Priceline had the highest price in both examples.

Undercover Tourist may be a great place to purchase theme park tickets, but it’s not a great option when you’re searching for a rental car.

Undercover Tourist is a popular website for purchasing theme park tickets on the cheap. It also acts as an online travel agency for hotels and car rentals, but only in select cities.

It’s a great site to use to save some money on theme park tickets, but the savings on hotels and cars aren’t as consistent.

Before you head to Disney, check out some of our helpful guides including re-opening plans , packing lists , and even how to visit virtually .

The information regarding the Capital One Venture Rewards Credit Card was independently collected by Upgraded Points and not provided nor reviewed by the issuer. The information regarding the Citi Premier ® Card has expired and the card is no longer open to applicants.

Frequently Asked Questions

Does undercover tourist give refunds.

Yes, most ticket purchases are eligible for a refund within 90 days of purchase if you choose to have your tickets mailed to you. E-tickets are usually non-refundable. If you choose to return tickets, you’ll be charged a 5% fee.

What is the Undercover Tourist crowd calendar?

The Undercover Tourist Crowd Calendar helps you identify the least and most crowded times to visit a specific park using a color-coded system.

Is Undercover Tourist legitimate?

Yes, Undercover Tourist is a legitimate website that sells discounted amusement park tickets and it acts as an online travel agency for hotels and rental cars. It’s an authorized seller for tickets to some of the most popular parks in the U.S. including Walt Disney World and Universal Studios.

Why is Undercover Tourist cheaper?

Undercover Tourist buys tickets at a wholesale price from the theme parks so they’re able to re-sell them to you at a discounted price. Plus, they don’t charge any additional fees so the price you see is the price you’ll pay.

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About Katie Seemann

Katie has been in the points and miles game since 2015 and started her own blog in 2016. She’s been freelance writing since then and her work has been featured in publications like Travel + Leisure, Forbes Advisor, and Fortune Recommends.

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Why We Recommend Undercover Tourist For Disney Deals

If you’ve read even a small fraction of our content, you probably have noticed that we mention Undercover Tourist frequently as a place to get discount Disney World tickets ,  discount Disney World hotels , and discount Disneyland tickets .

First, it’s natural to worry about the legitimacy of any discounted Disney product. No one wants to spend hundreds, even thousands, of dollars and find out they got ripped off. So, there are plenty of searches done online for things like “Is Undercover Tourist legit?”

undercover-tourist-main-street.jpg

Yes—Undercover Tourist is legitimate. They are an authorized seller of Walt Disney World tickets (and hotel rooms) , and they sell them at decent discounts. The goal of this post is to talk a little more about Undercover Tourist to help you understand why we recommend them so much.

Always Compare Prices

We also want to remind you that you should always compare prices across legitimate theme park ticket sellers. You also don’t want to fall in the trap of thinking prices are the same throughout the year. If you can be flexible, some months are cheaper than others at Walt Disney World .

Undercover Tourist Sells Disney Tickets At Reduced (“Wholesale”) Price

Undercover Tourist is most popular as an authorized seller of Walt Disney World tickets. They’ve also added Disneyland tickets to their offerings. They sell these tickets at a discounted price. In short, the reason we recommend them is because they offer great (often the best) discounts and have good service and a great reputation.

As a quick example, we personally saved $126 one trip by buying our tickets through Undercover Tourist . They’re able to sell at a discounted rate because the tickets are what are known as “wholesale,” meaning Undercover Tourist has purchased a bunch of them from Disney at a low rate, and now they're passing some of that discount onto you.

Wholesale Tickets Aren’t Any Different Than Gate Tickets!

If you’re worried that wholesale tickets are different than tickets you’d get through Disney online or at the gate, worry no more! When it comes to how you use them, benefits you get, and restrictions on when they can be used, the rules are the same as any other Disney ticket. Once you purchase the ticket and link it to your My Disney Experience account, no one gives any attention to how you acquired them.

Wholesale Tickets Can Be Bridged

Ticket bridging is when you upgrade a discounted Disney ticket to an annual pass. You’re credited the gate price of the ticket when you do this, so you’ve essentially saved on your annual pass. Disney Tourist Blog has a great post on ticket bridging . We bridged to get our Disney World annual pass .

The Savings Are Pretty Good

As we discuss in our post on discount Disney World tickets , these discounts are usually around 8% to 10%, and a family of four on a five-day trip can expect to save around $150 buying tickets through Undercover Tourist. For example, we saved $126 or 8.4% buying tickets through Undercover Tourist.

Disney tickets are one of the hardest items to save on when it comes to planning a trip. But Undercover Tourist’s Disney World ticket prices are a decent discount on this expensive part of your trip.

undercover tourist disney tickets refund

The savings are best when Disney raises ticket prices, as wholesale sellers like Undercover Tourist are able to sell some of their old supply at the prices they were previously offering.

Finally, Undercover Tourist sometimes has tickets for special events, like Mickey’s Not So Scary Halloween Party , though discounts on these are rare.

Undercover Tourist Often Has Great Hotel Prices

When it comes to booking hotels, Undercover Tourist is really no different than any other third-party site like Expedia or Hotels.com. Our limited, anecdotal experience is that Undercover Tourist often has prices that beat these sites. (You’ll also always want to consider renting DVC points if you're considering a deluxe stay.)

In any case, it’s definitely worth checking out when booking your Disney hotel. We once booked an Art of Animation stay through them and saved $50 vs. Disney’s prices when other sites weren’t even able to offer us Little Mermaid rooms.

What’s more, Undercover Tourist often beats Disney’s own deals. Here’s a 2024 example where a room at Pop Century was deeper discounted on Undercover Tourist than during a seasonal Disney offer:

undercover tourist disney tickets refund

$973.36 on Undercover Tourist…

undercover tourist disney tickets refund

…vs $1038.57 on Disney

That $65 savings isn't huge, but what’s notable is that these savings were available while Disney had a room offer going on! No site is always going to beat another on price, and certainly no site will always beat another on the mix of price and inventory. But if you're not at least checking Undercover Tourist before booking your Disney World hotel, you're potentially missing out on big savings.

(FWIW, Undercover Tourist also markets car rentals, but we’ve never used them for that.)

Undercover Tourist Purchases Easily Connect to Your Disney Account

Note: The details (i.e. screenshots) of this section may not match the specifics of the website designs today, but the overall process of linking has remained mostly unchanged.

If you’re a master Disney planner, you know how important it is to link your tickets and your hotel room to your Disney account well in advance of your stay .

Happily, Undercover Tourist makes it easy to link these items to your account. First, you need a ticket number. If you buy and ship physical tickets, the ticket number is on the back of the ticket. If you purchase an E-Ticket, you'll get a "Reservation #" that can be found by clicking a link they email you or through your Undercover Tourist account:

ticket number.JPG

When you navigate over to your My Disney Experience "My Reservations and Tickets" page, you'll have the option to "Link Tickets."

undercover tourist disney tickets refund

Then just enter the reservation number (or the ticket number from a physical ticket)...

undercover tourist disney tickets refund

And choose who to link the ticket (or tickets) to...

specify person.JPG

And congrats, you're done!

congrats.JPG

Linking hotel rooms is even easier. When we made our last reservation with Undercover Tourist, we received an email with a reservation number...

Screen Shot 2018-05-08 at 10.35.41 AM.JPG

...which we just went ahead and entered into the Disney website's "Link a Resort..." page.

undercover tourist disney tickets refund

While we cover this a little more below, you might notice one difference between a third-party room reservation and one made through Disney:

undercover tourist disney tickets refund

When you compare the Polynesian reservation we made (through Disney online), to our Art of Animation reservation through Undercover Tourist, you'll notice cancellations to third-party bookings have to be made by calling Disney. We can't see why this would be a problem, though.

Once our tickets and hotel reservation were linked to our account, we had no problem checking in online or accessing our tickets.

Undercover Tourist Has a Proven Track Record (Including With Us)

The #1 reason we recommend Undercover Tourist is simply that we actually use them (as we mentioned twice in this post already). Prior to becoming annual passholders, we exclusively used Undercover Tourist once we’d learned about them. We bought Disney tickets and Universal tickets, and we always got great deals on real tickets. Overall they were always a great way to save money on our family vacation.

Beyond us, we have friends, family, and readers who have used them, and countless sites also swear by them. Again, we’re not saying you should buy tickets or hotel rooms from them no matter what. You always want to get the best price you can for a legitimate product. We're just here to clarify that Undercover Tourist is totally legitimate, easy to use, and offers good discounts.

The Downsides To Using Undercover Tourist

Yes, there are some downsides to using Undercover Tourist. While we don’t think they are a big deal, we do think they're worth pointing out so you can evaluate for yourself whether Undercover Tourist is right for you.

No Access To Packages / Disney Offers

This isn't a downside, per se. You should always book the deal that makes the most sense for you, whether its a package through Disney, a room through Undercover Tourist, or a room through some other site.

No free dining when you book through a third party. But you can still eat. (Sorry if that's confusing.)

No free dining when you book through a third party. But you can still eat. (Sorry if that's confusing.)

But, for example, if you’re interested in a Disney dining plan , you wouldn’t be able to get a free dining promo on a room booked through Undercover Tourist (or any other third party). You wouldn’t have even been able to add dining plans to these rooms. If there’s a discount on a package (room + ticket) through Disney and you book the room through some other third party, you won’t be able to get the “package” discount just by buying tickets through Disney.

Processing Times

It can take up to 24 hours for park ticket orders to be processed. When we made a $2000 order with six tickets (three Walt Disney World, three Universal Studios), we were delayed a bit more when they required us to call and confirm our order. Personally I think this was a good thing for them to do, as it was a big, relatively complex order.

Hotel Deposit Policy

This is probably the most significant difference between booking through Undercover Tourist (or any third-party site) and booking through Disney directly. If you book a hotel room through Disney directly, you only have to pay a deposit up front. You pay the balance of your room when you arrive.

If you book a Disney hotel room through Undercover Tourist or any other third-party site (like Expedia), you’ll often have to pay the entire balance up front. For some people, especially people who like to make speculative bookings early on in planning, this can be a real nuisance.

Conclusions

This post has been a little longer than intended, but with good reason. We want to make sure you're as comfortable as possible with the advice we give. What this boils down to is a mix of a few things. Yes, they are a legitimate agency that offers great discounts. No, we aren't an affiliate of Undercover Tourist. And, indeed, we use them for a lot of our bookings because they're discounted and very convenient.

All Your Other Disney World Planning Questions Answered

Don't be overwhelmed by Disney World planning! Take a second to check out our most important content and you'll not only be an expert, but you'll save big $$$ along the way.

Just starting out? Check out our Walt Disney World planning guide! If you're still picking dates, we've got everything you need to know about Disney World crowd calendars . For picking your hotel, check out our Walt Disney World hotels guide.

When it comes time to book we’ll help you find discount Disney World tickets . Decide whether you need a dining plan in our Complete Guide to Disney World Dining Plans ! And don't forget to book those Disney World Advance Dining Reservations !

Don't forget to master your Disney World Genie+ and Lightning Lane strategy a few months in advance. We'll keep you out of long lines so you can maximize the magical time in the parks! We've got park-specific guides as well: Magic Kingdom Genie+ and Lightning Lanes , Epcot Genie+ and Lightning Lanes , Animal Kingdom Genie+ and Lightning Lanes , and Hollywood Studios Genie+ and Lightning Lanes .

Know what to ride with our guides to: Magic Kingdom rides , Hollywood Studios rides , Epcot rides , and Animal Kingdom rides ! Plus learn about the water parks with our guide to Blizzard Beach and our guide to Typhoon Lagoon ! And for some some fun prep, check out our Ranking of Every Ride at Walt Disney World .

Finally, before you head out, be sure to check out our to-the-point packing list, 10 essentials you forget to pack for every Disney trip . And if you're interested in saving, there's no better list than our 53 Ways to Save on your Disney trip from start to finish .

Boardwalk ticketing vs Undercover Tourist?

First trip since 2018 and first time considering buying tickets from a reseller (past trips were all free dining packages booked direct with Disney)

If price is equal, any pros/cons to booking with Boardwalk Ticketing vs Undercover Tourist?

Also we already booked room + ticket through Disney and would have to cancel our tickets and re-do park reservations, but seems worth it to save $200 CAD…. we’re more than 30 days out, room discount is not tied to buying tickets, and parks still have availability on our dates…. any other risk/potential downside I’m not thinking of?

I’m not sure what the refund policy is if you had to cancel, but otherwise I say go save that $!

For UT, it is a 5% restocking fee. Not sure about BT. But if you are pretty confident you won’t cancel, it is definitely worth the savings. The 5% fee in case of an emergency cancellation is probably not too concerning. BUT, if you are waffling on dates or think there is a decent chance of cancelling, then you might not want to take that risk.

It is worth nothing that an unused ticket, even when purchased from UT or BT, is not “lost” though if you have to cancel the trip. You can apply the value of that ticket to a new ticket in the future through Disney directly. If they ticket is linked in MDE, then you can have Disney change the ticket to new dates, and you would just pay the difference in value, if any.

For what it’s worth, we have always used UT to buy tickets.

Thank you, this is helpful. The UT refund policy is clearly stated on their site but am struggling to find refund policy on Boardwalk’s site.

Did a quick search. From this page: Terms and Conditions — Boardwalk Ticketing

image

I have purchased from both ($ driven decision) and had no problems.

Thank you!! Not sure how I missed that… for our dates UT is a few dollars more but worth it to me for the more generous refund policy.

Our dates are set and I don’t expect them to change (flights booked, time off booked etc) but the last couple of years have taught us to prepare for the unexpected…

Also from the BT website FAQ:

  • Can I cancel my tickets? For 2020 tickets, we are allowing cancellations for full refunds. For tickets beyond 2020, there is no cancellation unless our optional insurance was purchased as check-out. To cancel, please submit an email request to [email protected] . See the next section for other options.
  • Can I change my tickets dates? Yes. This is a great option if your trip needs to change or be moved for any reason. You can change the dates yourself by logging into your Disneyworld.com account. Scroll down the page until you see “My Plans, Reservations and Tickets.” Under this section there are two tabs, one says “Tickets & Memory Maker.” It’s here that you can modify your tickets dates. There are no fees to change your tickets to new dates but your new dates may cost more as all tickets are date-based pricing.

I have bought from both, and I would now buy from BT if price were equal. There’s something about UT that bothers me, as I have had a couple of customer service interactions with them since the pandemic that have left me feeling like they don’t need my business and don’t really care to address my issues. Purely limited anecdotal evidence, but that’s my opinion.

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Undercover Tourist Question

  • Thread starter Genie-In-Training
  • Start date Feb 16, 2022

Genie-In-Training

Mouseketeer.

  • Feb 16, 2022

Hi everyone. It's getting to be that time to buy park tickets for my April trip. I'm trying to decide whether to get them from Undercover Tourist or direct from Disney. I usually like to buy direct from the source, but I'm really tempted by the refund policy of UT . I've done enough research to feel comfortable that they are legit. What I'm wondering is how easy it is to link tickets, secure park reservations and scan into the park using a third party. Can you share your experience using Undercover Tourist? Did you find it easy to use or did you run into problems? Thanks for the help.  

DIS Veteran

It’s very easy. After you buy the tickets, you will get an email from them with the tickets. At this point, your best option is to go into the Disneyland app on your phone, and either scan the bar code, or type in the code for each ticket. at that point your tickets are now in the Disney system and can be used like tickets purchased directly. You will need to make reservations as well On the app or Disneyland website. I ran into no problems using this method.  

I too am considering them. One question I have (and I have emailed them to confirm) and I might as well ask here, is about the refund policy. It states that if the tickets are used in part then they cannot be refunded. I assume that doesn’t mean if I use them to reserve a park or link them into the app, right? I assume that means that if I have like a 5 day pass and I use 1 day, I can’t get a refund for the other 4?  

That is my understanding as well, but you may want to wait for official word.  

MikeRx

Used means scanned into a park, thus activating a ticket. Making a reservation with a linked ticket does not active the ticket. I refunded a linked UCT ticket with reservations a few weeks ago with no problem.  

sophy1996

Have used UCT several times for both WDW and DLR tickets and have never had problems. Easy to link tickets and have never had problem at the gates. One WDW visit when there was an issue with tickets for part of our party and MDE , UCT customer service was wonderful in helping get the issue resolved.  

shosh1530

I had a very easy time using UCT for our recent trip. I got the email and had our tickets linked within 15 minutes of purchase and was able to easily make park reservations right after. Saved $22 per person, $66 total, which was worth it to me to cover one or two quick meals at the park.  

Yeah I have to wonder what the cons would be of using UT ? Discounted tickets from a Disney authorized seller, and I believe they even sponsor this site?  

Just ordered my tickets from Undercover Tourist . So excited. Thanks so much for the help, everyone! Follow-up question; it says to go to the gate and they will scan from my phone or from copy of the ticket order. Once I scan in the first time, do I get a hard ticket to carry around or do I have to scan my copy every time? Thanks.  

bluecruiser

bluecruiser

I don’t recall what I did on my first day, but once you attach the tickets to your account on the Disneyland app, you can use the app to scan in at the gate.  

vicarrieous

vicarrieous

With DL tickets, I have to select a date correct? We aren't going until July but can I buy tickets on UT and wait to select our dates in July? I know when we buy WDW tickets, they are date based and I have to select our dates when we buy. This seems different for DL on their website, but I know that I still need to have park pass reservations at DL.  

pharmama

Genie-In-Training said: Just ordered my tickets from Undercover Tourist . So excited. Thanks so much for the help, everyone! Follow-up question; it says to go to the gate and they will scan from my phone or from copy of the ticket order. Once I scan in the first time, do I get a hard ticket to carry around or do I have to scan my copy every time? Thanks. Click to expand...
vicarrieous said: With DL tickets, I have to select a date correct? We aren't going until July but can I buy tickets on UT and wait to select our dates in July? Click to expand...

IFlossU

Another fan of UCT. I’ve bought our DL tickets through then about half a dozen times. I get the email from them almost immediately after purchase. Then it’s super easy to add the tickets in the app, and head straight to the turnstiles on our first morning. As others have stated they will then give you a paper ticket, but I personally just continue to use the app to scan into the parks. I also have experience with getting a refund from them. We purchased 3 day parkhoppers in February 2020 and obviously we all know what happened the next month. I held onto the tickets until August 2020 (6 months) in the hope that DL might re-open. When it became obvious that wasn’t going to happen I reached out to UCT via email and they were prompt to offer a refund minus a $75 fee. They told me if I purchased new tickets within a year they would credit the $75 back to me on the new tickets. There customer service was very quick to reply and always helpful. It did take about 4 weeks for the refund to process, but that may have been due to the timing and Covid related issues in 2020. I personally feel very confident in their service.  

Cal-Pie

I love UT, and I'm so glad we can now openly talk about them here. I've never had any issues with them. A couple times I haven't received my emailed tickets within 24 hours, but a 45 second phone call resolved that both times. I purchased DL tickets in November 2019, planning on using them in 2020. In January 2021, when I was exhausted from waiting for DL to open, I asked for my tickets to be refunded, so I could buy WDW tickets. I had my money back within a week, with no fees. They also have killer prices on rental cars when you make a ticket purchase through them.  

  • Feb 18, 2022

I bought Disney tickets online from them on Wednesday. My order still says "processing". Customer service is not picking up the phone, and is not responding to chat. I have sent two emails to customer service as recommend in the voice mail message. I know they are busy with the recent Disney ticket price increases, but should I be concerned?  

Poohlie said: I bought Disney tickets online from them on Wednesday. My order still says "processing". Customer service is not picking up the phone, and is not responding to chat. I have sent two emails to customer service as recommend in the voice mail message. I know they are busy with the recent Disney ticket price increases, but should I be concerned? Click to expand...

I’m a little concerned because there isn’t even a pending charge on my Amex. I would like to get this fixed, but customer service is not reachable or responding. Very frustrating.  

I should note that I was attempting to call/chat during normal business hours. I am worried now about reaching them if I have a problem with the tickets at the park after they are linked.  

  • Feb 19, 2022
Poohlie said: I’m a little concerned because there isn’t even a pending charge on my Amex. I would like to get this fixed, but customer service is not reachable or responding. Very frustrating. Click to expand...

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Undercover Tourist E-tickets

  • Thread starter zeedan
  • Start date Mar 13, 2020

zeedan

  • Mar 13, 2020

We have e-tickets from Undercover Tourist set to begin on 4/5/20. Apparently the fine print on the e-ticket purchase says no refunds. Has anyone ever had to deal with U/T to try to get a refund? Anyone else similarly situated?  

Monty

Brilliant...and Canadian

  • Tickets don't lose their value. If you have bought a date-specific ticket, you can change your dates to use at a later time. The easiest way to change your dates is through the My Disney Experience app.
  • If you have planned to arrive from a country impacted by the travel ban, we will provide a 100% refund on your tickets. Please contact our customer service team with your order number at [email protected] and we can assist you. Thank you for your patience as we work through refunds as quickly as possible.

yensid67

Well-Known Member

I have recieved a refund from UCT as a ONE TIME courtesy! I am sure if they can't refund they will give you an alternative option...THEY ARE GREAT TO WORK WITH IN SITUATIONS LIKE THIS! Just call and explain!  

dr_seeker

yensid67 said: I have recieved a refund from UCT as a ONE TIME courtesy! I am sure if they can't refund they will give you an alternative option...THEY ARE GREAT TO WORK WITH IN SITUATIONS LIKE THIS! Just call and explain! Click to expand...
  • Mar 15, 2020
  • Unexpired multi-day theme park tickets with unused days, or date-specific theme park tickets with a valid use period between March 12, 2020, through March 31, 2020, will automatically be extended to use any date through December 15, 2020. If you are unable to visit before December 15, 2020, you may apply the value of a wholly unused ticket toward the purchase of a ticket for a future date through My Disney Experience.
  • For impacted March visits, there may be some delay before you see an updated expiration date or the ability to change your date in My Disney Experience.
  • Once your ticket has been automatically extended for use through December 15, you may select a new start date in My Disney Experience and begin the FastPass+ reservation process. Guests staying at a Walt Disney World Resort hotel can make FastPass+ reservations up to 60 days in advance of check-in for their entire length of stay (up to 14 days), while guests staying off-site can make reservations up to 30 days in advance of each day of their theme park visit.
  • Guests who have purchased tickets for Disney After Hours and Disney Villains After Hours from March 16 through March 31 will be automatically refunded.

undercover tourist disney tickets refund

  • Guests who have purchased tickets for Disney After Hours and Disney Villains After Hours from March 16 through March 31 will be automatically refunded. You do not need to contact us for this request.

The Mom

  • Mar 16, 2020

Any updates? It's possible that no one has gotten a refund, or very few people posting here use this service.  

  • Mar 17, 2020

Has anyone tried to get a refund from Undercover Tourist? Tried to call them but just keep getting a busy signal.  

zeedan said: Has anyone tried to get a refund from Undercover Tourist? Tried to call them but just keep getting a busy signal. Click to expand...

Mander

Someone in one of the Facebook groups I'm in appears to have gotten a refund. Our trip wasn't until May 2-9, so waiting for what I'm sure will be an extension of the closure before we can do anything. We have regular park tickets and one Disney After Hours ticket through UT.  

dr_seeker said: You've gotta email them with you reservation/order number. I didn't ask to refund my e-tickets, but my resort reservations showed up in my credit card statement as being refunded. Click to expand...

sent an email and got a quick (automated?) response that they are reviewing my request to cancel the ticket order.  

  • Mar 18, 2020

So if you get electronic tix through Undercover Tourist they will not give you a refund, blaming on Disney indicating that is Disney's policy. In light of the events occurring, all of these trips should be fully refundable. It sounds as though I could more easily to get reimbursed for our soon-to-be-but-probably-won't Disney World trip by getting sick and making a claim under the trip insurance than by trying to get Disney World/Undercover Tourist and the airlines to loosen their policies and just give everyone a full cash refund for these prepaid trips. No hassles at all from car rental or hotels. so maybe I'll just go to our local hospital and volunteer to work with the virus patients.  

Whippet Mom

Whippet Mom

Active member.

zeedan said: We have e-tickets from Undercover Tourist set to begin on 4/5/20. Apparently the fine print on the e-ticket purchase says no refunds. Has anyone ever had to deal with U/T to try to get a refund? Anyone else similarly situated? Click to expand...
The Mom said: Any updates? It's possible that no one has gotten a refund, or very few people posting here use this service. Click to expand...

Got this today from them: Friends, thank you for your patience as we serve you during this unprecedented time. We will take care of EVERYONE in this difficult time! We understand the urgency and concern surrounding your travel plans, we want to reassure you that we will help you as quickly as we can. Your tickets will not lose their value! Travel windows and usage dates are being extended. Even if you miss your start date, we can still help you. Please see the link below to see the most up-to-date policy for each park. READ POLICIES Again, we are happy to help you! Please wait to contact us if your travel is more than 7 days out, as we are helping those in most need first. We will take care of your request. You do not need to worry about running out of time for us to help. Thank you for trusting us.  

  • Mar 19, 2020

Just heard back from Undercover Tourist. They refunded 95% of the cost for the e-tickets. All-in-all, I guess its a good result.  

zeedan said: Just heard back from Undercover Tourist. They refunded 95% of the cost for the e-tickets. All-in-all, I guess its a good result. Click to expand...
Milymousj said: That’s good news. I haven’t tried calling yet regarding hard tickets. I figured I’d wait a little bit for them to take care of others with sooner trips first. Click to expand...

Ninja Mom

I am another person that can vouch for the great customer service that Undercover Tourist provides. I had a weird problem with my tickets for our Dec 2019 trip and they worked with me to fix it. I'm sure that they are very busy right now so please be patient and monitor their web page for information. I have faith and confidence in them to help out people with their Undercover Tourist ticket problems. Just give it time. ~NM  

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COMMENTS

  1. FAQ

    Once tickets have been received and verified by Undercover Tourist, we will issue a refund back to the initial form of payment according to the terms below within 15 business days. • If you require a refund, a fee of 5% of the total order amount will be charged to cover the delivery, handling and the processing fees associated with accepting ...

  2. Anyone had a refund from Undercover tourist?

    Undercover Tourist is a highly respected and highly recommended ticket seller on this site, and I have used them numerous times for my WDW ticket purchases. They are one of the very, very few groups who will refund your tickets if you cancel a trip and don't use them; not even Disney will do a refund, only an exchange.

  3. Are Disney Tickets Refundable? [And Best Alternatives to Refunds]

    Generally, tickets bought from Undercover Tourist are refundable, minus a 5% processing fee. You can find their refund policy in a few places. If you make an arbitrary Disney World ticket purchase, in the "Details" section you'll find language like: 365-Day Return Policy - 95% of the item (s) order amount will be refunded back to you.

  4. UNDERCOVER TOURIST REFUND?

    Once tickets have been received and verified by Undercover Tourist, we will issue a refund back to the initial form of payment according to the terms below within 15 business days. • If you require a refund - a fee of 5% of the total order amount will be charged to cover the delivery, handling and the processing fees associated with accepting ...

  5. Are Disney Tickets Refundable?

    Here is how you should do it when you call to increase your odds of success when asking for a refund: Gather all relevant information about the tickets. Get confirmation numbers, scheduled dates you were planning on using them initially, etc. Contact the Disney Ticketing phone number at 407-934-7639.

  6. Undercover Tourist.--What's the process for a refund?

    I received refunds on my e-tickets from Undercover Tourist in about three days. These were tickets for June and had already been linked to MDE, but they took care of it quickly. ... Reactions: Bullseye. Belle5 DIS Veteran. Joined Nov 10, 1999. Apr 24, 2020 #9 itstrue56 said: I received refunds on my e-tickets from Undercover Tourist in about ...

  7. Undercover Tourist

    Authorized seller of discount Disney tickets, Disney hotels, Universal Orlando, SeaWorld, ski vacations and more. Buy tickets online or call 1 (800) 846-1302. ... 365 Day Refund or Return Policy (where applicable; see ticket for details) Featured News. ... Undercover Tourist offers discount tickets and hotel packages to the Disney parks (Walt ...

  8. Undercover Tourist tickets refund/exchange

    I spoke with Undercovertourist and they informed me in order to refund the tickets, they charge a 5% restocking fee, and suggested I simply upgrade at Disney for much less. I am staying at Saratoga Springs, so hopfully they can do the upgrade at the resort. 8. Re: Undercover Tourist tickets refund/exchange.

  9. Undercover tourist refund policy

    I bought tickets to Disney about a month before the parks closed down. I rebooked my trip twice, but had to cancel each time because the parks weren't open. Those tickets were non-refundable… but after emailing them my concerns, they gave me a refund. And now, with their new refund policy in place, it's even easier to get a refund if needed.

  10. Undercover Tourist Review [Tickets, Hotels, Car Rentals]

    Yes, Undercover Tourist is a legitimate website that sells discounted amusement park tickets and it acts as an online travel agency for hotels and rental cars. It's an authorized seller for tickets to some of the most popular parks in the U.S. including Walt Disney World and Universal Studios.

  11. Update on Undercover Tourist ticket purchase/refund

    Update on Undercover Tourist ticket purchase/refund. I previously asked about experiences with returning unused UT tickets orders. Sharing the overall experience and updates. For those unaware, they return 95% of the ticket order within one year of purchase. What I wasn't aware of is that they'll refund the remaining 5% if you place another ...

  12. Undercover Tourist refund question

    Hat's off to Undercover Tourist. Somewhat rare to encounter such refreshing transparency regarding resource constraints in the midst of this national emergency. It's why we used them for our May tickets. I knew we'd be taken care of, whether by way of helpful info now or assistance with a refund or credit later.

  13. Why We Recommend Undercover Tourist For Disney Deals

    The Savings Are Pretty Good. As we discuss in our post on discount Disney World tickets, these discounts are usually around 8% to 10%, and a family of four on a five-day trip can expect to save around $150 buying tickets through Undercover Tourist. For example, we saved $126 or 8.4% buying tickets through Undercover Tourist.

  14. Does anyone know how Undercover Tourist is handling ticket refunds?

    I booked my tickets through Undercover Tourist but had already linked them to My Disney Experience. I called today and the cast member was able to change my start date with no issues. Terms are based on the company you purchased the tickets from. I would contact undercover tourist.

  15. Undercover tourist

    Undercover tourist - any downsides? Planning. I am looking at Undercover Tourist tickets for an upcoming trip. We are staying off-property so I would only be purchasing the park admission. From what I can tell: Undercover Tourist is refundable -5% and purchasing direct is not refundable at all. Undercover tourist is about $280 cheaper total for ...

  16. Boardwalk ticketing vs Undercover Tourist?

    dishali55 February 20, 2023, 5:48pm 4. ryan1: If they ticket is linked in MDE, then you can have Disney change the ticket to new dates, and you would just pay the difference in value, if any. Thank you, this is helpful. The UT refund policy is clearly stated on their site but am struggling to find refund policy on Boardwalk's site.

  17. Undercover Tourist Question

    Jun 4, 2011. Feb 16, 2022. #1. Hi everyone. It's getting to be that time to buy park tickets for my April trip. I'm trying to decide whether to get them from Undercover Tourist or direct from Disney. I usually like to buy direct from the source, but I'm really tempted by the refund policy of UT.

  18. Undercover Tourist E-tickets

    The easiest way to change your dates is through the My Disney Experience app. If you have planned to arrive from a country impacted by the travel ban, we will provide a 100% refund on your tickets. Please contact our customer service team with your order number at [email protected] and we can assist you.

  19. For those that have purchased tickets from Undercover Tourist ...

    Super easy, I just refunded a ticket purchase yesterday so that we can purchase the promo tickets next week. Emailed customer service with the order number and name on the ticket and they responded and refunded within 24 hours. They did verify that the tickets had not been modified through Disney after adding them to MDE.

  20. Undercover Tourist vs Get Away Today and are they Legit?

    Yes, both are legit and frequently recommended by various Disney fansites. If you are still concerned, a different way to save money on tickets is to purchase Disney gift cards using discounted methods. Disney gift cards are always discounted from 2-4% at warehouse clubs like Sam's Club, Costco, and BJ's. You can purchase Disney gift cards from ...

  21. Busch Gardens Williamsburg Single Day Weekday (Monday

    To be eligible for a refund, E-Ticket must be unused and not expired. Once verified with the vendor that they are unused, 95% of the item(s) total will be refunded. ... Please contact Undercover Tourist with your order number and details of the change requested. What to Bring to Busch Gardens® Williamsburg. Camera; ... As to Disney photos ...