corporate international travel consultant

International Corporate Travel Consultant

Department: Operations

Reports To: Reservation Supervisors & Reservation Manager

Requirements:

• Minimum of 5 years of Corporate Travel Consultant Experience in both Domestic and extensive International Travel.

• Minimum of 5 years on SABRE

• Mid office Quality Control experience is a plus

• Excellent Skills in the following areas: Follow-up, Organization, Analytical, Flexibility, Customer Service, good decision making capabilities, Written and Verbal communication, Time Management skills.

• Must have excellence attendance and punctuality.

• Must be a positive team player.

• Must demonstrate Professional Behavior.

• Multi foreign languages, both written and verbal skills preferred.

• Flexibility with work hours to meet the client demands and those of TSI.

• Must be a Management Qualifier for ARC and Qualified ARC Specialist.

• Performs other duties as assigned.

Strategic Objectives:

• Operate within company standards in the areas of customer service, productivity, quality standards and operating procedures.

• Thorough knowledge of the travel industry including proficiency on the applicable CRS systems. Proper utilization of CRS System to help improve company commitment to the vendor.

• Utilize preferred vendors to maximize profit for the company.

• The ability to solve problems and make fact based decisions

• Continuously suggest improvements to benefit the team and organization.

• Ensure that customers travel policies are followed and documented.

Department Objectives / Tasks:

• Follow company procedures, guidelines and standards in the areas of customer service, building and updating PNRs, ticketing attendance, and punctuality.

• Assist peers and work together as a team.

• Stay fully informed and abreast of all airline rules and regulations and other industry requirements and accurately apply this information when making travel arrangements.

• Meet Department Goals/Objectives as identified in the Consultant Incentive Plan.

• Ability to produce 275 transactions per month. Average month will be 250-300.

• Document Lost Savings on each applicable reservation.

• Be on time and ready to work at your designated schedule.

• Work with Manager in monitoring expenses and controlling costs to ensure a profitable branch.

• Attend training as required to increase knowledge and skills.

• Follow all company policies and procedures to ensure quality of work.

• Attend and Participate in monthly team meetings.

• Ability to work extended hours as client demands / workload require.

• Assists with follow-up on company comments or other client-input vehicles either in writing or by dealing directly with client to resolve any service problems.

• Keep Manager promptly and fully informed of all matters of significance.

Future Areas of Accountability / Responsibility

• When slow offer ideas to contribute in other ways and be open to opportunities and tasks that may require your assistance in other parts of our company

Direct Reports

• No Direct Reports

Email resume to [email protected]

Fax resume to (214) 915.9080, attention HR

Position Description Subject to Change

Screening Questions:

What is your average transaction volume per month? How many phone calls do you take per day?

How many years experience do you have on native Sabre? How many years on Turbo Sabre? What other GDS systems do you have experience working on?

What attributes make you better than the average consultant?

What is your definition of a Team Player? Are you a Team Player?

Why are you seeking a new career opportunity? What are your goals?

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Corporate Travel Consultant Job Description

Corporate travel consultant duties & responsibilities.

To write an effective corporate travel consultant job description, begin by listing detailed duties, responsibilities and expectations. We have included corporate travel consultant job description templates that you can modify and use.

Sample responsibilities for this position include:

Corporate Travel Consultant Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Corporate Travel Consultant

List any licenses or certifications required by the position: IATA

Education for Corporate Travel Consultant

Typically a job would require a certain level of education.

Employers hiring for the corporate travel consultant job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Tourism, Associates, Management, Education, Travel & Tourism, Graduate

Skills for Corporate Travel Consultant

Desired skills for corporate travel consultant include:

Desired experience for corporate travel consultant includes:

Corporate Travel Consultant Examples

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• Exceptional communication skills including the ability to listen and empathize to anyone in any situation
• Ability to analyze a customer based on history and make relevant offers
• Excellent ability to maintain composure with customer while striving toward superior customer service
• Effective questioning and listening
• Act as a liaison, provide product/services information and resolve any emerging problems that our customers might face
• Have a customer orientation and ability to adapt/respond to different types of characters
• Establish and develop relationships with customers and co-workers
• Booking flights, hotels, trains, cars for VIP Customers
• Multiple pre booking for VIP customers
• Waiting list
• Reminders to PA
• Daily follow up
• VIP Profile
• Registration to Loyalty program, book and issue Miles tickets
• Flight tracking to follow the traveler
• Private booking for VIP’s Family members
• Ensure the control and monitoring of VIP bookings
• Respect VIP processes implemented by the Team leader
• Identify claims/issues and take the lead to find a solution and ensure a good communication with PA and/or VIP
• Inform PA and/or VIP concerning VISA requirement
• Obtain the company mandated 52 hours per year of training with Expeditors related classes and/or industry classes and seminars to remain current of travel trends
• Your will create the offer, and make sure all involved suppliers deliver offers quickly
• You will provide support to our corporate customers and suppliers, building and maintaining excellent client relations
• You will research and solve problems related to reservations, providing priority wait-listing, preferred seat selection and upgrade management as requested by customers
• You will make recommendations regarding efficient and alternate routes, lowest available fares, booking classes, exchange rates and travel products and services
• You may also follow up on customer service issues and find resolutions and may assist with visa and/or passport processing, voids, refunds, exchanges and split ticketing
• We believe in the Scientific Method
• We act as One Team
• Available to work Tuesday to Saturday, 8am to 6pm AEDT
• Minimum of two (2) + years active Travel Consultant experience or recent travel school graduates
• Last but not least you will liaise with client corporations and contracted and preferred suppliers to find good solutions for both sides
• Provide consultative multi-country/multi-carrier routings for best fares and preferred carrier usage
• Ensure optimum customer service while coordinating client travel policy responsibilities
• Can fulfill basic requests regarding necessary regulations (DOT, TSA, passports, visas)
• Prepare thorough trip itineraries as requested by individual travelers using preferred vendors
• Provide multi-media and technical support
• Research all client needs to the fullest extent and counsel appropriately
• User help desk – HRG products
• Exceptional Sabre skills
• Must have the ability to effectively multi-task while maintaining professional rapport with corporate clients
• Candidates should possess decisive and successful problem solving skills
• Consistently provide the highest level of customer service and integrity
• Minimum 2 years' relevant work experience in Corporate Travel for day shift, at least 5 years' experience in Travel for night shift
• Excellent knowledge of GDS system is a MUST
• Minimum 2 years' relevant work experience in Corporate Travel for day shift, at least 5 years' experience in Travel for night shift (home based)
• College graduate (Associate at minimum preferred)
• We are Transparent
• GDS system experience is REQUIRED
• Serve as a customer liaison between clients and contracted and preferred suppliers
• Minimum of 5 + years active Travel Consultant experience in the past 2 years
• Must be able to take direction and work well in a team atmosphere independently in the absence of supervision
• Managing bookings for air, hotel and car hire organising transfers, travel insurance and visas for business travellers
• Previous business/corporate travel experience preferred
• A good, recent working knowledge of Sabre/GDS to include fares and ticketing - this is a must-have
• Fares and Ticketing expertise - ideally with certification too
• A warm and friendly telephone manner, to inspire confidence and build rapport
• Transacting all clients travel requirements (domestic and international), in a timely, accurate, friendly and helpful manner in accordance with minimum standards - including international and domestic airfares
• You will consistently provide the highest level of customer service and integrity
• GDS system experience is REQUIRED (SABRE, Apollo, or Amadeus)
• Designated home office space REQUIRED
• RESIDENCE IN THE UNITED STATES REQUIRED
• Minimum of 2 years Sabre GDS experience
• Personal Windows-based computer with monitor, speakers and anti-virus software
• Experience with GDS systems, ability to read, define and apply fare rules, taxes and hub utilization
• You will adhere to company service guidelines, promote and sell corporate-contracts and preferred suppliers
• You will effectively use all technology systems and tools to ensure consistency and adherence to processes and procedures
• You will research and solve problems related to reservations
• You will use proper documentation for each call or email
• You will make recommendations to clients, , efficient and alternate routes, lowest available fares, booking class, exchange rates, and travel products and services
• You will serve as a customer liaison between clients and contracted/preferred suppliers
• Monitor and manage email air folder and GDS queues for program
• Appropriately responds to customers inquiries
• Seeks assistance from others for the resolution as appropriate
• Offers suggestions to the customer and anticipates needs
• Meeting Planner Experience preferred
• Experience with meeting planner tools a plus
• Strong time management and organisational skills including multi-tasking and prioritization of workloads, the ability to follow through on commitments to both customers and to the organisation
• Canadian residency REQUIRED
• Minimum 2 years strong international reservations experience
• Experience in a corporate online support center and/or corporate travel consultant experience

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What is a corporate travel consultant?

What does a corporate travel consultant do.

• Crafting travel policies and procedures: corporate travel consultants develop comprehensive policies and guidelines that govern employee travel . These policies ensure consistency, cost-effectiveness, and compliance with legal and safety regulations, as well as the travel needs of the business.
• Negotiating contracts: with their industry expertise and networking skills, corporate travel consultants establish partnerships with airlines, hotels, and other travel suppliers to secure competitive rates and favorable terms for their company. These negotiated contracts can significantly reduce travel expenses.
• Analyzing travel data: corporate travel consultants leverage advanced analytics tools to analyze travel data and identify opportunities for cost savings . By monitoring travel patterns, expenditure trends, and performance metrics, they can make informed recommendations to optimize the travel program.
• Ensuring policy adherence: it is the responsibility of corporate travel consultants to educate employees about the company's travel policies and guidelines. They work closely with travelers, providing guidance and support to ensure adherence to these policies and maximize the benefits of the travel program.
• Providing travel reports and data insights: by generating comprehensive travel reports , corporate travel consultants offer valuable insights into travel expenditure, compliance rates, and traveler behavior. These reports help management make data-driven decisions and identify areas for improvement.

What's the difference between a corporate travel consultant and a travel agent?

• Organizing airfare
• Booking hotels
• Car rentals
• Visas and healthcare insurance
• Travel policy compliance and duty of care
• Managing reimbursements
• Assistance with travel-related issues during the trip

How to become a corporate travel consultant?

• Acquire relevant education and training: a degree or diploma in travel and tourism, business management, or a related field can provide a solid foundation. Consider enrolling in specialized courses or certifications that focus on corporate travel management .
• Gain industry experience: entry-level positions in the travel industry, such as a travel agent or travel coordinator, can provide valuable insights and practical experience in managing travel arrangements. This experience will help you understand the intricacies of corporate travel and develop essential skills.
• Develop strong communication and negotiation skills: effective communication is crucial when dealing with various stakeholders, including travelers, suppliers, and management. Sharpen your negotiation skills to secure favorable contracts and build long-lasting partnerships.
• Stay updated with industry trends: the corporate travel industry is constantly evolving. Keep yourself informed about emerging technologies, travel management platforms , and industry best practices. Attend industry conferences and participate in relevant professional associations to expand your network and stay abreast of the latest developments.

Is using the services of a travel consultant the best option for my company?

• Negotiated rates with airlines and hotels to secure cost-effective options
• Accessing a massive inventory of corporate accommodations , including hotel rooms, all within a single platform
• Providing comprehensive travel reports and data analytics to optimize your business travel program
• Offering a user-friendly booking tool that simplifies the process for employees—who knew creating itineraries, managing travel costs, and improving the travel experience could be done with one, simple process?
• Defining and automating your travel policy guidelines and approval workflow for better compliance
• Assisting with traveler support , including rearranging transportation and advising on safety measures for national and international travel
• Your employees also have a direct line to contact our Customer Care team for immediate assistance, 365 days a year, 24/7

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Business Travel Agency

Put the power of one of the world’s leading corporate travel agencies to work for you.

Making the most of corporate travel agency services

CWT understands that the relationship between organizations and their traveling employees is changing. Your employees need business travel agents who can help them stay productive, get the best prices, and make travel easier for them. Your organization needs a corporate travel agency that helps you manage your travel program effectively, including:

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We make business travel easier for your employees

• Easy bookings on one, integrated platform that offers corporate travel agency services via mobile, online or phone.
• Single platform for business-relevant flights, trains, car rentals and hotels no matter which booking channel they choose.
• Consistent service in ~150 countries around the world by corporate travel agents
• Price tracking technology, helps travelers take advantage of price drops even after they’ve booked their airline ticket or hotel room.
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We help you manage corporate travel better

• Online, 24/7 access to an award-winning travel management command center .
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• An array of tools, services and processes that support travel policy compliance.
• New insights and savings opportunities recommended based on your company’s specific travel data.

Reach out to CWT today to discuss a travel program

Learn more about our travel management offering.

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With kind regards,

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Corporate Travel Analysis Reports

Expert Insights & Trends

Soundbytes: travel and aviation industry insights – week ending 24-Nov-2023

• 24 November, 2023

Highlights from the CTC Sydney Corporate Travel Summit & Awards

If you have been in Sydney the past couple of days we hope you had a rewarding time at CTC - Corporate Travel Community's Australasia Corporate Travel Summit & Awards.

If you haven't, here's what you have missed.

Elite plundering planet to destruction; richest 1% account for more emissions than poorest 66%

• 23 November, 2023

The richest 1% of the world's population produced as much carbon pollution in 2019 as the five billion people who made up the poorest two-thirds of humanity, according to a report published by Oxfam ahead of the UN Climate Summit, COP28.

The report, ' Climate Equality: A Planet for the 99%' , is based on research with the Stockholm Environment Institute (SEI). It assesses the consumption emissions of different income groups, highlighting the stark gap between the carbon footprints of the super-rich -whose carbon-hungry lifestyles and investments in polluting industries like fossil fuels are driving global warming- and the rest of the world.

AMP wins CTC Australasia Corporate Travel Sustainability Programme of the Year 2023

AMP, the Australian wealth management organisation, was recognised for the sustainability credentials of its corporate travel programme at CTC - Corporate Travel Community's Australasia Corporate Travel Summit & Awards in Sydney.

With a history spanning 174 years and more than 4,000 staff around the world, AMP is a financial services company in Australia and New Zealand providing superannuation and investment products, financial advice, and banking products including home loans and savings accounts. Its divisions include AMP Capital, among the top ten infrastructure managers globally and one of the largest real estate managers in Asia, AMP Financial Services and Axa Asia Pacific.

IHG debuts Vignette Collection brand in Qatar with fifth signing in MEA region

• 22 November, 2023

IHG Hotels & Resorts has announced the signing of its first Vignette Collection hotel in Qatar in partnership with Hospitality for Success H4S Hotels & Residences, one of Al Baladi Holding companies.

Set to open by the end of 1Q2024, Velero Hotel Vignette Collection Doha Lusail is IHG's fifth Vignette Collection hotel signing in the MEA region, following those in Zimbabwe, Saudi Arabia, UAE and Kuwait.

Asia Pacific aviation – ensuring the system is working on time

• 21 November, 2023

The rapid recovery of passenger traffic during 2022 also saw a spike in operational disruptions globally - leading to queues in airports, delays and cancellations for airlines and disgruntled travellers.

With the Asia Pacific undergoing a slower traffic recovery, these problems have not been as pronounced for much of the region.

However, with supply chains disrupted and labour markets upended, airlines have still struggled to get things right on the operational front.

As traffic continues to build and some markets push beyond pre-pandemic levels, the performance of the regional air travel sector remains under pressure.

Airlines and airports will need to work with the public sector providers to ensure that the system is robust and able to handle both peak volumes and interrupted and irregular operations.

New working arrangements and work-life balance increasing length of domestic business trips

• 20 November, 2023

New research from Corporate Traveller, the SME division of Flight Centre Travel Group, has found that Australian business travellers are increasing the length of domestic trips.

New data reveals growth in bleisure travel, driven by hybrid and flexible working arrangements and the need for work-life balance. Conversely, short trips saw negative growth this year.

Industry Intelligence: catch up on CAPA’s exclusive market insights – week ending 17-Nov-2023

Each week, CAPA - Centre for Aviation produces informative, thought provoking and detailed market analysis of the aviation industry. With supporting data included in every analysis, CAPA provides unrivalled and unparalleled intelligence.

Here's some of the reports published over the past week.

Soundbytes: travel and aviation industry insights – week ending 17-Nov-2023

• 17 November, 2023

CTC - Corporate Travel Community each week brings you a roundup of the most thought-provoking and interesting comments from those industry leaders in the know.

The future of China’s international market – traveller demands and expectations are not the same

• 16 November, 2023

With China's borders now re-opened to international travel, waves of outbound travel are expected to build in the market.

After almost three years of restricted travel, Chinese travellers are back but their demands and expectations are not the same as before the pandemic.

Chinese travellers have initially opted for 'safe' markets, including Hong Kong, Macau and select regional destinations.

COVID-19 has also accelerated the swing away from large, organised tour groups and towards individual and small group travel with freer itineraries.

This was the topic of a panel discussion at the CAPA Asia Aviation Summit in Kuala Lumpur Brisbane at the start of Nov-2023.

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