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Reviews 4.8.

1,421 total

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Best. Vacation. Yet.

From the planning to the trip itself - top notch! We had such a wonderful time during our Signature Budapest, Vienna, Prague vacation. The planning itself was super easy - Veronica was very knowledgeable and planned a wonderful trip that fit our tastes and desires. Each and every detail was great from hotels, to drivers, to tour guides, to food tastings, to country and tipping guides. We were blown away at how wonderful the whole trip was. We can't wait to book our next trip!

Date of experience : 04 June 2024

Reply from Kensington Tours

Hello Carrie Barth, Thank you for your fantastic review! We're delighted to hear that your Signature Budapest, Vienna, and Prague vacation exceeded your expectations. It's wonderful that Veronica's planning made the process easy and tailored to your tastes. We're thrilled that every detail, from hotels to guides, was perfect. We can't wait to help you plan your next adventure! -The Team at Kensington Tours

Personalized Trip to Italy

There are not enough stars or enough words to describe the incredible experience that we had with Kensington. They customized a once in a lifetime family trip to Italy that included side trips to the village and island of my grandparents' birth. Their drivers and guides were prompt, courteous, knowledgeable, and, best of all, FUN! The private and personalized tours made for an unforgettable experience, adding the right amount of history while maintaining a pace that really kept our interest. We especially appreciated how our destination expert, Nicolo Capucci, followed up with us before, during(!), and after our trip.

Date of experience : 08 June 2024

3 generations in South Korea

We have returned from Korea and cannot stress how marvelous our trip was from start to finish! We were truly impressed with our guides, the ease of transport, the kindness of everyone we met, the willingness to adjust our itinerary as we needed/desired, and how smoothly everything went! The accommodations were all top notch. It was especially poignant when we were able to add on time for my father to share with his granddaughters a walk through his college campus at Yonsei University, returning there for the first time in over 50 years! 3 generations of our family had the trip of a lifetime, enjoying the history of Korea, the shopping, the beauty of the landscape, and the food! We specifically want to thank Park (Seoul), Diane (Busan), and especially Mrs. Kim (Jeju) for all of their guidance, history lessons, and the warmth they shared with our family during our adventures! In addition, the weather in Korea was beautiful and the monsoon season literally seemed to start on the day we left! We couldn’t have asked for a better experience through Kensington Tours and will definitely use Kensington again! We are thankful for all of the advice Justin gave us in advance of our trip. We felt well prepared and had everything we needed!

Hello Caroline Wilds, Thank you for sharing your wonderful experience in South Korea with Kensington Tours! We're thrilled to hear that your trip was marvelous from start to finish, and that you enjoyed the guides, accommodations, and itinerary flexibility. It’s heartwarming to know that your father could share such a special moment at Yonsei University. We'll pass your kind words to Park, Diane, and Mrs. Kim. We're glad Justin's advice was helpful and look forward to planning more memorable trips for your family! -The Team at Kensington Tours

Family Trip of a Lifetime - Tanzania Safari.

I planned this trip for a year. Based on narrow timeframe it turned out a safari in Tanzania was the best choice for us. Our accommodations were outstanding. Special kudos for the KubuKubu Tented Lodging!! Watching and listening to the lions roar from the deck and our lodge was unbelieveable. Each day was an adventure and each day was better than the day before. If I could give our guide Moses 10 stars out of 5, I would. He was fabulous! Everyone we dealt with was friendly and professional. Highly recommend Kensington Tours.

Date of experience : 09 June 2024

Dear Dian, Thank you for taking the time to write your review! We are so happy to read your Tanzania safari was unbelievable. Your feedback for accommodations and your guide Moses is much appreciated. Thank you for your recommendation. Sincerely, -The Team at Kensington Tours

Cascais Beach and Lisbon City

My tour thru Cascais, Sintra and Lisbon was truly special. Our guide, Anabella was extremely knowledgeable and fun to be with. The hotels chosen for us by Kensington were perfect, first in a beach town with a spa, then to the city with a great location. Every driver was great, everyone was on time (including us). Highly recommend. :)

Date of experience : 11 June 2024

Dear Kelly, Thank you for your great review. We are so happy you found your tour special. We know how guides make all the difference when traveling to new places, so thank you for your feedback on your great experience with Anabella. We hope to work with you on future travel plans. Sincerely, -The Team at Kensington Tours

Magical Moroccan Adventure

Moe at Kensington arranged the best Moroccan 8 day itinerary. Hotels and nightlife in Marrakesh were top notch. Fez was unforgettable with our personal cooking class and tour of the tile factory! Took a camel ride and enjoyed a luxury night of camping in the desert upon Moe's suggestion. Highly recommend working with this company for your trip to Morocco!

Date of experience : 12 May 2024

Dear J. Cross, Thank you for your feedback and review of your Morocco journey! We are excited to read that Moe designed a top notch itinerary for you. We hope to be able to guide you again in the future. Sincerely, The Team at Kensington Tours

High caliber company, appropriate pricing, priceless experience

Honestly, words cannot express how amazing my experience was with Kensington Tours from my first trip to Croatia. I took my 18-year-old niece for her high school graduation gift and we spent eight glorious days touring Croatia from top to bottom. We were absolutely stunned at how beautiful the accommodations were, and how meticulously planned the itinerary was from start to finish. Our drivers were professional, our tour guides were knowledgeable and friendly, all of our excursions were perfect and always exceeded our expectations. My travel representative is named Monika. She is now on my speed dial. After only a few communication exchanges during my trip planning exploration, Monika already had a sense of the types of activities my niece and I would enjoy. she completely nailed it! She is very quick at both following up with me and responding to me. She was and continues to be completely available for my travel inquiries. I will also admit that when I first reviewed the itinerary Monika built for me, I had a little sticker shock - but once I realized everything included and the quality of the accommodations and travel logistics- it was completely worth every single penny. There’s no way I could have put the trip together myself with the same level of attention to detail and care as Monika did. I’ve honestly never used a tour company such as this for any of my travels, but I knew the moment I walked into the first hotel on the itinerary that I would never use any other tour company again. This is a high caliber tour company with an affordable price tag and they genuinely care another their clients. I am officially a loyal Kensington Tours client.

Date of experience : 31 May 2024

Dear Karrie, Thank you very much for writing your review to us. We are committed to providing personalized service at Kensington Tours, to make your travel experience special for you. It is great to read Monika did an outstanding job with your activities, and overall itinerary. Your detailed review is very much appreciated. We are so excited to be able to plan for your again soon. Sincerely, -The Team at Kensington Tours

Our guide in Prague was fabulous

Our guide in Prague was fabulous. She knew every building and had a profound knowledge of the history of the area. Very professional tour guide.

Date of experience : 06 June 2024

Dear Barbara, Thank you for your review! We pride ourselves on our relationships with local teams, and are so glad your guide in Prague was faulous. Sincerely, -The Team at Kensington Tours

Kensington tours for Kenyan Safari takes away the stress of planning

Kensington accommodated our pickup and dropoff points as well as extra early arrival plans. Tour guides were flexible for city touring, and acted as a concierge service with our own hotel bookings before and after our safari to 3 different wildlife areas. (They also book pre- and post- safari hotel for you if you don't have plans, based upon your flight arrival and departure). The safari guide was quite knowledgeable and worked diligently to ensure our comfort, timing wishes, and safety. We are not major shoppers, so traveling on our own with our private guide ensured our long-haul flight and expense were well spent, meeting 100% of our wishes. (Shoppers, have no fear, you have time for that as well!)

Date of experience : 21 March 2024

Dear Shereen, Thank you so much for taking the time to write your review. It is great to hear all of the guides on your trip live up to their reputations. A knowledgeable guide makes all the difference! We hope to be able to help you with future travel plans. Thank you again. Sincerely, -The Team at Kensington Tours

Our recent trip to Egypt organized by…Moe Sami

Our recent trip to Egypt organized by Moe from Kensington was absolutely incredible. Everything was seamless, and the accommodations were fantastic. We would 100% use Kensington again and recommend it to a friend. From the moment we arrived, we were impressed with the exceptional service provided by everyone involved. Every person was great and their professionalism and friendliness were top-notch.

Date of experience : 25 May 2024

Dear Katherine, We thank you very much for your review. It is great to hear Moe was excellent once again in putting together a seamless, incredible trip for you to Egypt. We are equally as happy to read our in-destination local partners were top-notch. Thank you for letting us know. Sincerely, -The Team at Kensington Tours

Germany Trip

Our Kensington rep was Mason. He did a really great job crafting our trip to Germany, and following through with all of the subsequent details to make that design happen. That conscientiousness helped ensure our trip was very enjoyable. A shout out too to the local Kensington team, who was always available to handle any questions/concerns we might have

Date of experience : 20 May 2024

Hello Joanne Adams, Thank you for your kind words! We're thrilled that Mason's careful planning and attention to detail helped make your trip to Germany enjoyable. It's wonderful to hear that the local Kensington team was also there to support you throughout your journey. We appreciate your feedback and look forward to assisting you with your future travel plans! -The Team at Kensington Tours

I would have given Kensington a 5…

I would have given Kensington a 5 except for our experience with their air division and our disappointment in the ship on the Nile cruise part of our trip. Our guides were great as were the hotels. Moe, our agent was terrific and I would recommend him to everyone. He was informative and so responsive and helpful; just what you would want.

Date of experience : 29 April 2024

Dear Susan, Thank you so much for taking the time to write your review. We have noted your constructive feedback regarding out air department. We aim to work toward fixing issues our clients run into, and we are so sorry you had a negative experience. We are so happy to hear about Moe's excellent service as well as the hotels and guides in destination. We look forward to hopefully working with you on a future trip. Sincerely, -The Team at Kensington Tours

Fantastic Trip

I am a Travel Agent and worked with Emma Dunkinson @ Kensington Tours for my clients trip to Bangkok, Elephant Hills and Phuket. Emma was fantastic to work with. She is so knowledgeable, gave great suggestions, always responsive and an absolute joy to work with. My clients LOVED their trip. They had an incredible time, loved the tour guides, hotels, tours, and everything about the trip was seamless. I would not hesitate to use Kensington Tours in the future for my personal trip, or my clients.

Hello Kim, Thank you for your wonderful feedback! We're delighted to hear that Emma provided exceptional service and that your clients had such a fantastic experience in Bangkok, Elephant Hills, and Phuket. It's great to know that everything, from the tour guides to the hotels and tours, was seamless and enjoyable for them. We're honored to have earned your trust, and we look forward to assisting you with your future travel plans, whether personal or for your clients! -The Team at Kensington Tours

We had an amazing trip to Croatia

We had an amazing trip to Croatia. When I contacted Kensington Tours my representative Dario was so helpful. He put together a fun trip. We went to Zagreb, Split, Hvar and Dubrovnik. We felt we got to see so much. I have used Kensington a few times. It really is a great way to travel. They take care of everything!! When I use them again I will be sure to use Dario. Thanks Dario :)

Date of experience : 05 June 2024

Dear Tina, Thank you so much for your review. We are so pleased to read that Dario put together a fun and memorable trip. We look forward to the next trip idea you come to us with! Sincerely, -The Team at Kensington Tours

Friend Greece Trip

Wow! Thanks Kensington for a great trip! Our representative Jane was amazingly a perfect match for putting the best itinerary for us and being so attentive to our needs to make sure we have the best experience in Greece. We had the best driver and tour guide ever…our trip was amazing and we definitely will be using your company again.

Date of experience : 06 May 2024

Hello Kelly Wright, Thank you for your glowing review! We're thrilled to hear that Jane provided such attentive service and crafted the perfect itinerary for your trip to Greece. It's wonderful to know that you had the best driver and tour guide, and that your experience was amazing overall. We cannot wait to plan your next adventure with us when you are ready! -The Team at Kensington Tours

Egypt May 2024

Our trip to Egypt was fabulous. Moe Sami helped create a perfect itinerary that was tailored to our interests and budget. I had to cancel an extension to Jordan, and he was incredibly helpful. Frank was great in arranging flight and making the changes I needed. The Sonesta St George was a great Nile cruise - the food and staff were wonderful! All of our guides - Randa, Hussein, Marwa - were amazing. They were so knowledgable and helpful. We were blessed to have private guides - we got so much more out of the trip. Hossam was very helpful as our POC in Cairo. Ahmed was our Cairo driver and was great. Our other POCs and drivers were great as well. I would definitely choose to use Kensington again.

Date of experience : 09 May 2024

Hello Jessica, Your trip to Egypt sounds amazing! It's great to hear that Moe Sami and Frank from our Air team tailored the perfect itinerary for you, and that you had such wonderful experiences with the Sonesta St George Nile cruise and your guides. Thank you for trusting Kensington Tours with your adventure— we are excited to assist you with more such memorable adventures. -The Team at Kensington Tours

Our trip was fantastic

Our trip was fantastic! The itinerary that our Kensington rep, Russel, developed was perfect for us. The guides in each location were fabulous -- on time, knowledgeable, flexible, helpful, kind. All logistics went perfectly and we were able to learn, explore, experience, and make memories.

Hello Barbara Cooperman, Thank you for sharing your fantastic experience! We're thrilled that Russel crafted the perfect itinerary for you and that the guides in each location exceeded your expectations with their professionalism and knowledge. It's wonderful to hear that all logistics went smoothly, allowing you to fully immerse yourselves in learning, exploring, and making memories. We appreciate your feedback and look forward to helping you create more memorable adventures in the future! -The Team at Kensington Tours

We just took a trip to Central Europe…

We just took a trip to Central Europe and Kensington took care of all the details. A shout out to Kimberly D. and Rommel B. who organized everything for us and answered every question we had. All the hotels, tours, drivers were friendly and knowledgeable, and clearly love what they do. Awesome experience!!

Date of experience : 17 May 2024

Hello Dianna Craner, Thank you for your feedback! We're thrilled to hear that your trip to Central Europe was an awesome experience. Kimberly D. and Rommel B. are delighted to have assisted you with all the details and answered your questions. We're glad the hotels, tours, and drivers made your trip memorable with their friendliness and expertise. Looking forward to planning your next trip! -The Team at Kensington Tours

We just returned from an incredible 3…

We just returned from an incredible 3 days in Rwanda trekking with the gorillas and golden monkeys. Our driver was Benjamin and he was amazing. He was very professional, informative, funny and charismatic. He made us feel so welcome. It’s a trip we will never forget!

Date of experience : 28 May 2024

Hello Carolyn Waldo, Thank you for sharing your experience! We're thrilled to hear that your three days in Rwanda trekking with the gorillas and golden monkeys were incredible. We are glad that Benjamin provided outstanding service, making your trip even more memorable with his professionalism, knowledge, and charisma. We're delighted you had such a welcoming and unforgettable adventure! -The Team at Kensington Tours

If I could give a zero I would

If I could give a zero I would. Very over priced, ( $500 more for airline tickets) no communication,( takes days to get an answer) no confirmation of tours. Nothing is ever their fault. We have answers back from the hotel immediately. They claim no one answers The calls. I finally had to forget Kensington and book it all myself.

Date of experience : 19 February 2024

Dear Claudia, Thank you for expressing your concerns in your review. Our sincere apologies go out to you for the mistakes you have found during your experience. Our sales directors are in touch with you and your Travel Agent to hopefully assist however we can. We look forward to being in touch with you when you return home, to hear more about your experience and hopefully come to a fair resolution for you. We take your feedback very seriously. Sincerely, -The Team at Kensington Tours

Kensington Tours

Photo of Kensington Tours - Wilmington, DE, US. Our private tour group with Samah, our unbelievably fantastic guide.

Review Highlights

Andrew B.

“ We decided that our priority was to see the sights of Egypt so we were super strict on avoiding raw foods of any type. ” in 4 reviews

Brian R.

“ The Hilton in Luxor, the Oberoi Sal Hasheesh in Hurghada, and for our last night in Cairo , the Kempinski. ” in 3 reviews

John B.

“ I have read the reviews but have still chosen to go with Kensington Tours primarily due to our assigned agent , Alistair Kiwana. ” in 2 reviews

Location & Hours

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2207 Concord Pike

Wilmington, DE 19803

Serving Wilmington Area

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About the business.

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Photo of Jeff W.

Business Owner

Specializing in private-guided vacations, Kensington Tours offers travelers personalized experiences in the most remarkable locations in the world. Handcrafted itineraries, that span across more than 90 countries; expertise, and local insights have positioned Kensington Tours as a top contender in luxury travel. This unique approach has earned the company awards and recognition by the most recognized travel publications including National Geographic and Travel and Leisure. …

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Photo of Burt H.

We've done 3 extensive trips with Kensington Tours. Each one was expertly planned incorporating our input on the destinations and detailed itineraries. We have opted to travel "hosted," with KT, meaning they set up and book all itineraries and travel arrangements. Their hosts meet us at the airport when we arrive, and transport us to our hotel. Each time we change locations (new city, new hotel) they provide transport to the train station and make sure we're on the right train and car. When we arrive they transport us to the new hotel. We were driven from Tokyo to Hakone, as part of an 8-hour guided tour, just us with a driver and a guide. They make all travel reservations, book hotels, set up local guides, and purchase all tickets. With KT handling all travel logistics, for us, this relieves the most stressful elements of travel. I'm recounting our recent 18-day excursion to Japan. We traveled to 6 cities, 2 or 3 nights each. Tokyo, Hakone, Takayama, Kanazawa, Kyoto, Hiroshima, Osaka. According to our plan, KT provided guided tours on about half of the days overall. Either a 4- or 8-hour excursion. The tours were guided by local experts and each guide was enjoyable and knowledgeable. The remainder of the time in each destination we were on our own. Our KT travel expert provided valuable suggestions for things to do on our own time. He also provided super advice on restaurants. Over 18 days, KT's execution of our complex travel itinerary was FLAWLESS. Perfect. Never a missed connection. Always prompt. They were equally perfect in our previous trips. The itinerary planned for us was beyond expectations. We even had a terrific cooking class in the apartment kitchen of our instructor In Kyoto. We give Kensington Tours the highest marks!!! We'll be traveling with them in the future.

Photo of Paolo T.

Kensington Tours may rip you off. Kensington Tours is a vendor with nasty, pushy old school sales tactics and sketchy opaque pricing to get you fleeced in my opinion, read on ! Kensington Tours pre-charged my Amex Centurian card a staggering $85,985.00. for 6 nights without international airfares in one cost-opaque invoice. This consisted of a simple assembly of 9 hotel room nights in 3 locations, 6 in-country economy flights, 3 airport pickup/drop offs, a 2 day 'tour' and a 1-day expedition on a small boat. It was so bad we declined the 2nd tour day and boat trip. The full retail cost of the trip, which would include profits to Kensington Tours, is estimated at $30,140.47 versus their invoice of $ 85,985.00. That is a staggering overcharge of $54,859.43. see details below. The experience should have been amazing for this amount of money, but the cost was so egregious for the average to low quality of the tours, flights, boat, and cheap or kerb-side restaurants and food establishments I decided to assemble the full retail price for these activities by speaking directly with all the major vendors. These are mostly time-specific cost comparisons on the days we were there. Both hotel general managers informed me the costs were about the same as on the previous days for the day extensions they quoted. i.e. peak season pricing. The full retail costs I've assembled would include any tour outfits profits on the hotel, airfare and lunch as they buy wholesale. It should be a close season-specific estimate. This was verified by a call from Kensington Tours Director of Asia sales who confirmed she couldn't reveal room prices because they have contracts with the hotels for discounts over retail. Kensington Tours provided near zero value, I also didn't get the typical additional hotel $ benefits, comped amenities and prestige of direct Centurion bookings, instead the reservations showed as a lowly Kensington Tours operator booking. Kensington Tours unilaterally declares their sales brochure is a de facto contract agreement without either attaching the contract doc to my knowledge or getting a counter signature, i.e. it's not a contract and would never hold up. They attempt to hide behind 'private discount contracts' with hotels and insinuated to me costs were 3x reality The comped me back $30,000.00 because I have some leverage, it should have been $55,000.00. I'm still considering whether to file a quick suit, they'll eat at least the balance defending against me in attorney fees. I'll see if I can be bothered to do that. I probably will, to let others know to be careful and not use an outfit like this. Hopefully save folks their hard earned money. My bottom line, Kensington Tours is a disgrace run the other way. Paolo T Here are the cost details: #1 HOTEL : CHANG MAI : FOUR SEASONS 3 BEDROOM VILLA RATE: THB 179,250 + 18.7% TAX & SERVICE CHARGE PER NIGHT X 2 (2 NIGHT STAY) COST USD: $10,262.06 COMMENTS: PRICE FROM HOTEL #2 HOTEL : KRABI : PHULAY BAY ROOM 1 VILLA RATE: THB 63,000 + 18.7% TAX & SERVICE CHARGE PER NIGHT x3 COST USD: $5,409.18 COMMENTS: PRICE FROM HOTEL ROOM 2 VILLA RATE: THB 78,500 + 18.7% TAX & SERVICE CHARGE PER NIGHT x3 COST USD: $6,741.18 COMMENTS: PRICE FROM HOTEL #3 BOAT : PRIVATE SPEEDBOAT FULL DAY RATE: THB 36,251 FOR 3 PERSONS INCLUSIVE 17% COST USD: $1,034.93 COMMENTS: TRIP DECLINED. PRICE FROM BOAT VENDOR #4 THAILAND IN COUNTRY FLIGHTS BANGKOK AIRPORT TO CHIANG MAI RATE: $211.40 USD PER TICKET ECONOMY x3 $634.20 + TAX COST USD: $634.20 PRICE FROM CARRIER CHANG MAI TO KRABI RATE: $256.00 USD PER TICKET ECONOMY x3 $768.00 + TAX COST USD: $756.00 PRICE FROM CARRIER KRABI TO BANGKOK AIRPORT RATE: $195.80 USD PER TICKET ECONOMY x3 $587.40 + TAX COST USD: $587.40 PRICE FROM CARRIER #5 KENSINGTON TOURS : ESTIMATED ADDITIONAL SERVICES ROUND TRIP TRANSPORT FROM AIRPORT TO HOTELS ESTIMATED COST PER TRIP: $150 x6 ($900) INEXPENSIVE TRIPS + LUNCH ESTIMATED COST PER TRIP $500 x2 ($1,000) NO PRIVATE TOURS #6 MANDARIN ORIENTAL HOTEL BANGKOK DELUXE 2 BEDROOM SUITE RATE: THB 98,600 + 18.7% TAX & SERVICE CHARGE PER NIGHT x1 COST USD: $2,815.52 (ONLINE ESTIMATE) TOTAL ESTIMATED COST: $30,140.47 KENSINGTON ESTIMATED COST 80% $24,112.37 KENSINGTON COST PROFIT 20% $6,028.09 KENSINGTON TOURS AMOUNT CHARGED TO CUSTOMER: $85,000.00 COST DIFFERENCE: $54,859.43

Photo of Richard W.

Do not use - way overpriced. I have used Kensington for trips to Greece, Portugal, and Zimbabwe in the past. I started to use them for a 15 day trip to Japan and they quoted me a price that was over ten thousand dollars then what I managed to get for myself. Incidentally, I booked higher class hotels than Kensington offered and still came in a lot cheaper. I realize that tour companies need to make a profit but I am not interested in being gouged. With internet services available (I.E. Hotels.com/tours by locals) - with a little work, individuals can put together an itinerary themselves and come out WAY cheaper.

Photo of Carole M.

We have used Kensington tours for three trips over the past 10 years: the Amalfi coast, southern Spain, and in October the Scotland Ireland Explorer tour. All three trips were excellent, and everything went as planned--airport pickups, tour guides, transportation between cities. We had two exceptional drivers in Scotland and Ireland. All accommodations were good to excellent. The only reason I gave 4 stars is that they're very expensive. I was able to duplicate their Portugal tour by booking it all myself for half the price, but this is not always easy or feasible. We've always been very satisfied with our Kensington tours.

Eilean Donan Castle, Scotland

Eilean Donan Castle, Scotland

Glencoe, Scotland

Glencoe, Scotland

Photo of Andrew B.

My wife and I took a two week Egypt package starting 18 Sep - just before the current troubles. Moe Sami was the sales guy and he was excellent. I did not find the pricing out of line with other estimates. Sorry for the long review. - MEDI Travel appears to be the in-country agent for Egypt. The Kensington/MEDI crew were awesome. We were met EVERYWHERE and at every stop by multiple reps - At every airport arrival/departure we were escorted through as much of the immigration/security apparatus as was possible by a MEDI "fixer". - MEDI uses local, free lance tour guides. Ours were awesome with EXCELLENT English. Not surprisingly all were licensed in Egypt and 20+ years experience. We had Sally in Cairo, Ayman in Alexandria, Ali from Luxor to Aswan, and Hamad (I think) at Abu Simbel. All drivers were SUPERB. - Hotels were great. During the trip planning phase I felt like there might be better hotels available but I deferred to Moe. When you are in Giza, I just can't think of a better location than the Marriott Mena. Our room and every hotel meal faced the pyramids. The pyramids are not off in the distance, They are right in front of you. Great pool. Luxor Hilton was nice but we arrived late in the evening and departed early so did not get to enjoy it. Ritz in Cairo was also very, very nice - a four day river cruise on Sonesta St George was part of the package. SUPERB ship staff. We've never been on a river cruise. Wait until you see the Nile River cruise activity. I think it is unique. There are a huge number of cruise boats on the river and the whole scene is controlled chaos. Now that we've completed the trip, I think the river cruise was the best way for us to see the sights from Luxor to Aswan - Avoiding travel sickness. We decided that our priority was to see the sights of Egypt so we were super strict on avoiding raw foods of any type. No issues. I did buy a GRAYL water filter and it worked awesome for times when we needed water. BTW - because most of the bathrooms at tourist sites are attended, they are very clean!! - Tipping. I see comments from travelers that feel the "tipping culture" is a scam. I do not see it that way. Tipping is a big part of the Egyptian travel industry and I'm comfortable with it. The Tipping Guide in the Kensington Country Guide was OUTSTANDING. We applied a lesson learned from a previous trip. Although you can buy local currency, it is always hard to find the small bills you need for porters, bathroom attendants. USD and Euros are accepted as tips everywhere. We took a couple thousand USD (with one hundred $1 bills) for all our tipping (guides, drivers, porters, etc). Maybe we were over tippers but I don't care. Kensington/MEDI people were always with us and I gave everyone of them a tip. The service was great and we felt welcome - This tour is medium to high exertion - the summer heat had still not dissipated. Hot as anything at Abu Simbel. Climbing in the pyramids is not for the faint of heart. The recurring thing I observed at all stops was the uneven footing because the floors you'll walk on are a combination of "new' stone, and the "original" stuff from 3000 years ago and its all mixed up!! - Don't wait to go if Egypt interests you. The longer you wait, the less you'll be able to do and explore.

Photo of Paul M.

When they are good, they are good, but when things go poorly they do not offer assistance. First if they tell you your drivers all speak English saying hello must qualify because many of our drivers had little English skills. We had taken Italian so we were able to navigate the issues, but without it we would have been lost. Second, if they tell you that things can be changed while your on your tour be skeptical. We ask for a couple of changes and neither were actually worked on. Our drivers were normally late or canceled at the last minute making us responsible for our own transportation. The drivers had little clue where we were to meet the tour guides. We were just dropped off and had to rely on our abilities to talk to locals for directions. Lastly, if they tell you they will reimburse you for getting your own transportation when they fail just don't expect that to happen. The owe me 100€ that I doubt I'll ever see. I'd be hard pressed to use this service again. On the good side most of our guides were fantastic.

Photo of Chris L.

My wife and I spent a substantial amount of money with Kensington on a Japan trip. We experienced a multitude of issues on the trip. Tour guides with no structured itinerary, no vehicles when we had scheduled cars, wrong/too small cars for pick ups that couldn't fit our luggage. Extremely disappointed given that we paid a small fortune for this service. Look elsewhere.

Photo of Dave K.

While Kensington was great about holding our COVID dollars for two years, I was very disappointed when the chose to take even more aggressive profits on our revised plans. We paid too much for everything we did with them in Scotland. I'm ok with a premium for managing things but Kensington was completely inflexible when we tried to get a fair value out of our tour. They basically found decent tour guides and hotels then marked them up so aggressively, we challenged them and they refused to accommodate us. We have been to 97 countries and seven continents and this is the only tour company that I would never use again.

Photo of John B.

I have read the reviews but have still chosen to go with Kensington Tours primarily due to our assigned agent, Alistair Kiwana. We did get bids from other companies, and Kensington was very competitive. And Alistair, by far was the best we spoke to in terms of being personable and understanding travel and Africa extremely well----and so we decided to go with him and as a result Kensington. Alistair has been prompt, has thorough knowledge of Africa and has taken the time to listen to what our goals are for this trip and worked very hard to accommodate them from a planning perspective. I can't say enough about his attention to detail and his willingness to listen and his ability to plan from there. When we return, we will make sure and leave another review on the actual trip, which I am confident will be extraordinary.

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My husband, two friends of ours, and I starting planning our trip to Egypt in early 2019 with plans on taking the trip in March of 2020. Needless to say, our plans had to be shelved due to the pandemic. We initially thought that we would be able to travel in March of 2021, but no. Finally, we were able to take this amazing trip last month (March 2022). Kensington allowed us to push the trip off for 2 years, and there was only an additional charge of $1200 for the 4 of us due to some changes in bookings (we found this additional cost to be extremely reasonable). We started working with Kensington Tours in 2019, and our contact person was Heather (who has since left the company), who was excellent. She was responsive and helped with even the most minor detail to ensure that we were going to have an excellent trip (e.g., additional transfers, restaurant reservations, etc.). Upon Heather's departure, we started working with Robert, who was also very good. We were finally ready to take our trip to Egypt! Our trip was amazing and I think that we owe A LOT of the credit to Kensington Tours. The trip was logistically FLAWLESS--there was not one single hiccup of any kind. Everything was amazingly organized. I think that the biggest reason why the trip was so great was the people that we met. Soliman was our main point of contact. We loved him. He was smart, funny, and knowledgeable. He was genuinely concerned about our welfare and even when we weren't with him, he took the time to check in on us (via WhatsApp). He was also a great source of information, and we really enjoyed spending time with him. The next person whom we met was Abeer (we called her "Abby") who was our tour guide in Cairo (both at the beginning of our trip and at the end). Again, pleasant, knowledgeable, and fun. Abby really took a lot of time with us. She was able to find a great balance between being very professional, but also playful with us. We simply adored her. In Cairo, we had a driver, Ahmed, who was courteous, conscientious, and a great driver! In Luxor through Aswan, our point of contact was Abo, who was also amazing--just an extremely helpful and kind man. For these stops, we had a tour guide named Hassan. Like Abby, Hassan was outstanding. We loved his passion for Egyptian history and culture. He taught us so much, and we really liked spending time with him. We had a driver named Tarek throughout these stops who was also excellent...he had the added task of driving us from Luxor to Hurghada--a 3 hour drive! We cannot say enough about all of the people above, as well as the many others we met in Egypt and who we dealt with at Kensington. It is also worth mentioning that the selection of hotels, restaurants, the Nile cruise ship, the sites were perfect. In Cairo, we were at the Mena House in Giza, adjacent to the Pyramids. For our Nile cruise, we were on the Historia (a last minute change in our itinerary) which was so great. The Hilton in Luxor, the Oberoi Sal Hasheesh in Hurghada, and for our last night in Cairo, the Kempinski. All were fantastic! We thank Kensington Tours for creating a trip of a lifetime!

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Cheryl G. said "My trip would have been a total disaster if it were not for the Bus driver Dave. He drove for us to a destination that had to cancel and not accept our group due to an unforeseen emergency. It was a 3 hour drive with inclement…" read more

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Kensington Tours Review (My HONEST Experience)

I recently came across Kensington Tours, a company that specializes in creating customized, private-guided trips. I was impressed by their website, and decided to take a trip through them.

Kensington Tours offers a wide range of trips, including group and small group tours. They cater to various interests and preferences which makes them an attractive option for diverse groups of travelers. In particular, I was impressed to find out that first-time customers were pleased with their experiences, praising the logistics, planning, and knowledgeable local guides provided by Kensington Tours.

In this article, I will be telling you my opinion of this tour-booking company, based on my experiences of travelling with them.

Overview of Kensington Tours

Kensington Tours Reviews

Kensington Tours can be worth your money if you select the correct packages. However, some people have faced problems, so be careful when booking.

This company also provides experienced guides who will take you through all the sightseeing places and accompany you on tour. They are mainly used for traveling to foreign countries where people need to learn more about the local scene. The guides will know the local language and can interact with the locals on your behalf.

You won’t have to worry about anything other than your flights to reach your destination.

Services Offered

During my research about Kensington Tours, I discovered that they provide customized itineraries and personalized travel experiences. A wonderful woman by the name of Amanda Jex was my destination lead, and she was very accommodating to the last-minute changes we made to the itineraries.

Kensington Tours made our multi-country trips stress-free with efficient logistical services, such as on-time drivers, clear signage, and convenient train tickets.

Kensington Tours delivered a great bespoke European vacation for my visit to Italy and Switzerland. The company listened carefully to my family’s desires and tailored the itinerary accordingly.

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Destinations Covered

Kensington Tours offers a variety of trips to different parts of the world. Some of the popular destinations I found include:

  • Ultimate Ireland (Small Groups):  This 13-day group tour costs $7,775 and covers iconic Irish attractions.
  • Northern Lights Escape:  A 6-day small group tour priced at $2,340, with a focus on chasing the mesmerizing aurora borealis.
  • Iceland Discovery:  This 8-day small group tour, costing $3,950, takes travelers to the stunning landscapes of Iceland.
  • Everest Base Camp Trek:  An adventurous small group tour that brings participants on a trek to the base camp of Mount Everest.

Pros and Cons of Kensington Tours

Kensington Tours gives exceptional service, tailored itineraries, and knowledgeable local travel guides. The company offers a wide range of  interesting trips  catering to diverse interests and preferences, such as small group tours in Ireland, Northern Lights escapes, and Everest Base Camp treks. Their flexibility and customization options make them appealing to travelers looking for unique or personalized experiences.

In addition to the impressive variety of tours, I was also happy with the accommodations, transportation, and overall logistics provided by Kensington Tours. Their level of organization and attention to detail contributed to a smooth and stress-free travel experience.

However, there have been instances where some travelers had  less than satisfactory experiences  with Kensington Tours. It’s important to note that discrepancies in service quality or tour expectations can happen with any tour operator and do not necessarily reflect the overall offerings of the company.

My main gripe with them is that they charge a very high cancellation fee ($350 per person). This makes it difficult to book a trip with them if you are not sure about when exactly you will be departing.

Nonetheless, potential issues to be aware of include inadequate accommodations or miscommunication in terms of expectations and itineraries . To avoid disappointment, I recommend doing thorough research on the specific tour you are interested in and reading multiple reviews to gather a well-rounded understanding of what to expect.

Can You Cancel Tours On Kensington Tours?

All cancellations of confirmed reservations on Kensington Tours will face a penalty of $350 per person. You will receive a full refund only if you cancel the tour 90 days before departure.

If you cancel a booked tour 60-89 days before departure, the penalty paid will be 30% of the booking price. Any canceled trip 30-59 days before the tour will face a loss of 50% of the program price. 

Any tour cancellation about 29 days before departure won’t qualify for a refund. The cancellation fees will be 100% of the program price.

How To Get Refunds From Kensington Tours?

You need to contact customer support to get a refund from Kensington Tours. You have the option to call them or send them an email on their registered email ID. 

They levy heavy cancellation charges even if you cancel a month in advance. They won’t be responsible for the cancellation fees imposed by the airlines and other associated services.

Is It Better To Trave With A Tour Company Or On Your Own?

It is better to go with a tour company if you are traveling to a different country. However, arranging the trip yourself is better when traveling within your own country. 

When visiting foreign countries, you will face many cultural and language barriers. These issues can cause trouble in planning your perfect trip.

Additionally, you may miss out on good tourist spots in foreign countries. This will not happen on guided tours since they know them all.

However, if you are familiar with the country and its language, you can travel alone. It will be a fun experience if you have the time to research properly. 

All in all, just adopt this rule of thumb 👉 Domestic Travel – Travel on your own; International Travel – Travel with a tour company.

Final Remarks 

In this article, I tried to give you an honest depiction of what traveling with Kensington Tours might look like.

I would suggest you try Kensington Tours if you have the budget. Just be sure to be clear in your communications and what you expect from the trip, especially the itineraries.

Jeyn Dashner

My name is Jeyn Dashner and I am the founder of WanderFever. I have worked as a travel journalist for many years, and exploring new places is my greatest pleasure in life.

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Best. Vacation. Yet.

From the planning to the trip itself - top notch! We had such a wonderful time during our Signature Budapest, Vienna, Prague vacation. The planning itself was super easy - Veronica was very knowledgeable and planned a wonderful trip that fit our tastes and desires. Each and every detail was great from hotels, to drivers, to tour guides, to food tastings, to country and tipping guides. We were blown away at how wonderful the whole trip was. We can't wait to book our next trip!

Date of experience : June 04, 2024

Reply from Kensington Tours

Hello Carrie Barth, Thank you for your fantastic review! We're delighted to hear that your Signature Budapest, Vienna, and Prague vacation exceeded your expectations. It's wonderful that Veronica's planning made the process easy and tailored to your tastes. We're thrilled that every detail, from hotels to guides, was perfect. We can't wait to help you plan your next adventure! -The Team at Kensington Tours

Personalized Trip to Italy

There are not enough stars or enough words to describe the incredible experience that we had with Kensington. They customized a once in a lifetime family trip to Italy that included side trips to the village and island of my grandparents' birth. Their drivers and guides were prompt, courteous, knowledgeable, and, best of all, FUN! The private and personalized tours made for an unforgettable experience, adding the right amount of history while maintaining a pace that really kept our interest. We especially appreciated how our destination expert, Nicolo Capucci, followed up with us before, during(!), and after our trip.

Date of experience : June 08, 2024

3 generations in South Korea

We have returned from Korea and cannot stress how marvelous our trip was from start to finish! We were truly impressed with our guides, the ease of transport, the kindness of everyone we met, the willingness to adjust our itinerary as we needed/desired, and how smoothly everything went! The accommodations were all top notch. It was especially poignant when we were able to add on time for my father to share with his granddaughters a walk through his college campus at Yonsei University, returning there for the first time in over 50 years! 3 generations of our family had the trip of a lifetime, enjoying the history of Korea, the shopping, the beauty of the landscape, and the food! We specifically want to thank Park (Seoul), Diane (Busan), and especially Mrs. Kim (Jeju) for all of their guidance, history lessons, and the warmth they shared with our family during our adventures! In addition, the weather in Korea was beautiful and the monsoon season literally seemed to start on the day we left! We couldn’t have asked for a better experience through Kensington Tours and will definitely use Kensington again! We are thankful for all of the advice Justin gave us in advance of our trip. We felt well prepared and had everything we needed!

Hello Caroline Wilds, Thank you for sharing your wonderful experience in South Korea with Kensington Tours! We're thrilled to hear that your trip was marvelous from start to finish, and that you enjoyed the guides, accommodations, and itinerary flexibility. It’s heartwarming to know that your father could share such a special moment at Yonsei University. We'll pass your kind words to Park, Diane, and Mrs. Kim. We're glad Justin's advice was helpful and look forward to planning more memorable trips for your family! -The Team at Kensington Tours

Family Trip of a Lifetime - Tanzania Safari.

I planned this trip for a year. Based on narrow timeframe it turned out a safari in Tanzania was the best choice for us. Our accommodations were outstanding. Special kudos for the KubuKubu Tented Lodging!! Watching and listening to the lions roar from the deck and our lodge was unbelieveable. Each day was an adventure and each day was better than the day before. If I could give our guide Moses 10 stars out of 5, I would. He was fabulous! Everyone we dealt with was friendly and professional. Highly recommend Kensington Tours.

Date of experience : June 09, 2024

Dear Dian, Thank you for taking the time to write your review! We are so happy to read your Tanzania safari was unbelievable. Your feedback for accommodations and your guide Moses is much appreciated. Thank you for your recommendation. Sincerely, -The Team at Kensington Tours

Cascais Beach and Lisbon City

My tour thru Cascais, Sintra and Lisbon was truly special. Our guide, Anabella was extremely knowledgeable and fun to be with. The hotels chosen for us by Kensington were perfect, first in a beach town with a spa, then to the city with a great location. Every driver was great, everyone was on time (including us). Highly recommend. :)

Date of experience : June 11, 2024

Dear Kelly, Thank you for your great review. We are so happy you found your tour special. We know how guides make all the difference when traveling to new places, so thank you for your feedback on your great experience with Anabella. We hope to work with you on future travel plans. Sincerely, -The Team at Kensington Tours

Magical Moroccan Adventure

Moe at Kensington arranged the best Moroccan 8 day itinerary. Hotels and nightlife in Marrakesh were top notch. Fez was unforgettable with our personal cooking class and tour of the tile factory! Took a camel ride and enjoyed a luxury night of camping in the desert upon Moe's suggestion. Highly recommend working with this company for your trip to Morocco!

Date of experience : May 12, 2024

Dear J. Cross, Thank you for your feedback and review of your Morocco journey! We are excited to read that Moe designed a top notch itinerary for you. We hope to be able to guide you again in the future. Sincerely, The Team at Kensington Tours

High caliber company, appropriate pricing, priceless experience

Honestly, words cannot express how amazing my experience was with Kensington Tours from my first trip to Croatia. I took my 18-year-old niece for her high school graduation gift and we spent eight glorious days touring Croatia from top to bottom. We were absolutely stunned at how beautiful the accommodations were, and how meticulously planned the itinerary was from start to finish. Our drivers were professional, our tour guides were knowledgeable and friendly, all of our excursions were perfect and always exceeded our expectations. My travel representative is named Monika. She is now on my speed dial. After only a few communication exchanges during my trip planning exploration, Monika already had a sense of the types of activities my niece and I would enjoy. she completely nailed it! She is very quick at both following up with me and responding to me. She was and continues to be completely available for my travel inquiries. I will also admit that when I first reviewed the itinerary Monika built for me, I had a little sticker shock - but once I realized everything included and the quality of the accommodations and travel logistics- it was completely worth every single penny. There’s no way I could have put the trip together myself with the same level of attention to detail and care as Monika did. I’ve honestly never used a tour company such as this for any of my travels, but I knew the moment I walked into the first hotel on the itinerary that I would never use any other tour company again. This is a high caliber tour company with an affordable price tag and they genuinely care another their clients. I am officially a loyal Kensington Tours client.

Date of experience : May 31, 2024

Dear Karrie, Thank you very much for writing your review to us. We are committed to providing personalized service at Kensington Tours, to make your travel experience special for you. It is great to read Monika did an outstanding job with your activities, and overall itinerary. Your detailed review is very much appreciated. We are so excited to be able to plan for your again soon. Sincerely, -The Team at Kensington Tours

Our guide in Prague was fabulous

Our guide in Prague was fabulous. She knew every building and had a profound knowledge of the history of the area. Very professional tour guide.

Date of experience : June 06, 2024

Dear Barbara, Thank you for your review! We pride ourselves on our relationships with local teams, and are so glad your guide in Prague was faulous. Sincerely, -The Team at Kensington Tours

Kensington tours for Kenyan Safari takes away the stress of planning

Kensington accommodated our pickup and dropoff points as well as extra early arrival plans. Tour guides were flexible for city touring, and acted as a concierge service with our own hotel bookings before and after our safari to 3 different wildlife areas. (They also book pre- and post- safari hotel for you if you don't have plans, based upon your flight arrival and departure). The safari guide was quite knowledgeable and worked diligently to ensure our comfort, timing wishes, and safety. We are not major shoppers, so traveling on our own with our private guide ensured our long-haul flight and expense were well spent, meeting 100% of our wishes. (Shoppers, have no fear, you have time for that as well!)

Date of experience : March 21, 2024

Dear Shereen, Thank you so much for taking the time to write your review. It is great to hear all of the guides on your trip live up to their reputations. A knowledgeable guide makes all the difference! We hope to be able to help you with future travel plans. Thank you again. Sincerely, -The Team at Kensington Tours

Our recent trip to Egypt organized by…Moe Sami

Our recent trip to Egypt organized by Moe from Kensington was absolutely incredible. Everything was seamless, and the accommodations were fantastic. We would 100% use Kensington again and recommend it to a friend. From the moment we arrived, we were impressed with the exceptional service provided by everyone involved. Every person was great and their professionalism and friendliness were top-notch.

Date of experience : May 25, 2024

Dear Katherine, We thank you very much for your review. It is great to hear Moe was excellent once again in putting together a seamless, incredible trip for you to Egypt. We are equally as happy to read our in-destination local partners were top-notch. Thank you for letting us know. Sincerely, -The Team at Kensington Tours

Germany Trip

Our Kensington rep was Mason. He did a really great job crafting our trip to Germany, and following through with all of the subsequent details to make that design happen. That conscientiousness helped ensure our trip was very enjoyable. A shout out too to the local Kensington team, who was always available to handle any questions/concerns we might have

Date of experience : May 20, 2024

Hello Joanne Adams, Thank you for your kind words! We're thrilled that Mason's careful planning and attention to detail helped make your trip to Germany enjoyable. It's wonderful to hear that the local Kensington team was also there to support you throughout your journey. We appreciate your feedback and look forward to assisting you with your future travel plans! -The Team at Kensington Tours

I would have given Kensington a 5…

I would have given Kensington a 5 except for our experience with their air division and our disappointment in the ship on the Nile cruise part of our trip. Our guides were great as were the hotels. Moe, our agent was terrific and I would recommend him to everyone. He was informative and so responsive and helpful; just what you would want.

Date of experience : April 29, 2024

Dear Susan, Thank you so much for taking the time to write your review. We have noted your constructive feedback regarding out air department. We aim to work toward fixing issues our clients run into, and we are so sorry you had a negative experience. We are so happy to hear about Moe's excellent service as well as the hotels and guides in destination. We look forward to hopefully working with you on a future trip. Sincerely, -The Team at Kensington Tours

Fantastic Trip

I am a Travel Agent and worked with Emma Dunkinson @ Kensington Tours for my clients trip to Bangkok, Elephant Hills and Phuket. Emma was fantastic to work with. She is so knowledgeable, gave great suggestions, always responsive and an absolute joy to work with. My clients LOVED their trip. They had an incredible time, loved the tour guides, hotels, tours, and everything about the trip was seamless. I would not hesitate to use Kensington Tours in the future for my personal trip, or my clients.

Hello Kim, Thank you for your wonderful feedback! We're delighted to hear that Emma provided exceptional service and that your clients had such a fantastic experience in Bangkok, Elephant Hills, and Phuket. It's great to know that everything, from the tour guides to the hotels and tours, was seamless and enjoyable for them. We're honored to have earned your trust, and we look forward to assisting you with your future travel plans, whether personal or for your clients! -The Team at Kensington Tours

We had an amazing trip to Croatia

We had an amazing trip to Croatia. When I contacted Kensington Tours my representative Dario was so helpful. He put together a fun trip. We went to Zagreb, Split, Hvar and Dubrovnik. We felt we got to see so much. I have used Kensington a few times. It really is a great way to travel. They take care of everything!! When I use them again I will be sure to use Dario. Thanks Dario :)

Date of experience : June 05, 2024

Dear Tina, Thank you so much for your review. We are so pleased to read that Dario put together a fun and memorable trip. We look forward to the next trip idea you come to us with! Sincerely, -The Team at Kensington Tours

Friend Greece Trip

Wow! Thanks Kensington for a great trip! Our representative Jane was amazingly a perfect match for putting the best itinerary for us and being so attentive to our needs to make sure we have the best experience in Greece. We had the best driver and tour guide ever…our trip was amazing and we definitely will be using your company again.

Date of experience : May 06, 2024

Hello Kelly Wright, Thank you for your glowing review! We're thrilled to hear that Jane provided such attentive service and crafted the perfect itinerary for your trip to Greece. It's wonderful to know that you had the best driver and tour guide, and that your experience was amazing overall. We cannot wait to plan your next adventure with us when you are ready! -The Team at Kensington Tours

Egypt May 2024

Our trip to Egypt was fabulous. Moe Sami helped create a perfect itinerary that was tailored to our interests and budget. I had to cancel an extension to Jordan, and he was incredibly helpful. Frank was great in arranging flight and making the changes I needed. The Sonesta St George was a great Nile cruise - the food and staff were wonderful! All of our guides - Randa, Hussein, Marwa - were amazing. They were so knowledgable and helpful. We were blessed to have private guides - we got so much more out of the trip. Hossam was very helpful as our POC in Cairo. Ahmed was our Cairo driver and was great. Our other POCs and drivers were great as well. I would definitely choose to use Kensington again.

Date of experience : May 09, 2024

Hello Jessica, Your trip to Egypt sounds amazing! It's great to hear that Moe Sami and Frank from our Air team tailored the perfect itinerary for you, and that you had such wonderful experiences with the Sonesta St George Nile cruise and your guides. Thank you for trusting Kensington Tours with your adventure— we are excited to assist you with more such memorable adventures. -The Team at Kensington Tours

Our trip was fantastic

Our trip was fantastic! The itinerary that our Kensington rep, Russel, developed was perfect for us. The guides in each location were fabulous -- on time, knowledgeable, flexible, helpful, kind. All logistics went perfectly and we were able to learn, explore, experience, and make memories.

Hello Barbara Cooperman, Thank you for sharing your fantastic experience! We're thrilled that Russel crafted the perfect itinerary for you and that the guides in each location exceeded your expectations with their professionalism and knowledge. It's wonderful to hear that all logistics went smoothly, allowing you to fully immerse yourselves in learning, exploring, and making memories. We appreciate your feedback and look forward to helping you create more memorable adventures in the future! -The Team at Kensington Tours

We just took a trip to Central Europe…

We just took a trip to Central Europe and Kensington took care of all the details. A shout out to Kimberly D. and Rommel B. who organized everything for us and answered every question we had. All the hotels, tours, drivers were friendly and knowledgeable, and clearly love what they do. Awesome experience!!

Date of experience : May 17, 2024

Hello Dianna Craner, Thank you for your feedback! We're thrilled to hear that your trip to Central Europe was an awesome experience. Kimberly D. and Rommel B. are delighted to have assisted you with all the details and answered your questions. We're glad the hotels, tours, and drivers made your trip memorable with their friendliness and expertise. Looking forward to planning your next trip! -The Team at Kensington Tours

We just returned from an incredible 3…

We just returned from an incredible 3 days in Rwanda trekking with the gorillas and golden monkeys. Our driver was Benjamin and he was amazing. He was very professional, informative, funny and charismatic. He made us feel so welcome. It’s a trip we will never forget!

Date of experience : May 28, 2024

Hello Carolyn Waldo, Thank you for sharing your experience! We're thrilled to hear that your three days in Rwanda trekking with the gorillas and golden monkeys were incredible. We are glad that Benjamin provided outstanding service, making your trip even more memorable with his professionalism, knowledge, and charisma. We're delighted you had such a welcoming and unforgettable adventure! -The Team at Kensington Tours

If I could give a zero I would

If I could give a zero I would. Very over priced, ( $500 more for airline tickets) no communication,( takes days to get an answer) no confirmation of tours. Nothing is ever their fault. We have answers back from the hotel immediately. They claim no one answers The calls. I finally had to forget Kensington and book it all myself.

Date of experience : February 19, 2024

Dear Claudia, Thank you for expressing your concerns in your review. Our sincere apologies go out to you for the mistakes you have found during your experience. Our sales directors are in touch with you and your Travel Agent to hopefully assist however we can. We look forward to being in touch with you when you return home, to hear more about your experience and hopefully come to a fair resolution for you. We take your feedback very seriously. Sincerely, -The Team at Kensington Tours

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Reviews 4.8.

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Kensington does it all!

I have never worked with a tour company that is so all-encompassing. I was hesitant to take on a Greece trip because I haven't been there. But I quickly found out that Kimberly had been there, and knew exactly what type of trip to plan for my clients. We started with 2 destinations, but pared down to 1 with no problem. She let me know right from the start that this was the beginning, and they would be able to add or subtract whatever the client wanted. At the end of the week the itinerary was planned. I also spoke to the Air Dept and had the flights booked as well. It was seemless and Kimberly was a pleasure to work with.

Date of experience : April 03, 2023

Reply from Kensington Tours

Hello Anne Linne, We truly appreciate such a glowing review of your Destination expert Kimberly, our Air Department as well as Kensington Tours. We truly aim that not only do our agent partners have the most seamless planning experience but also that our mutual guests have the most memorable time while travelling. We cannot wait to hear of the stories from the clients trip once it has travelled. -The Team at Kensington Tours

Monica and Kelvin were great to work…

Monica and Kelvin were great to work with!

Date of experience : April 04, 2023

Hello Cherie, Thank you for such kind words for Monica and Kelvin, so glad to read they were great to work with! -The Team at Kensington Tours

Can't Go Wrong with Kensington

I've worked with Kensington twice now, and I love booking with them. I know that they work tirelessly to provide a customized experience for my clients. I know I can trust them to provide amazing service. I am really looking forward to working with Shannon on the trip to Tuscany I booked for a client today.

Date of experience : April 10, 2023

Hello Jenny Meers, We truly appreciate your agency partnership and are always looking forward to book unforgettable journeys for our mutual clients. We cannot wait to hear about their experience in destination once the trip is travelled! - The Team at Kensington Tours

Megan was GREAT !

Megan was wonderful to work with! She is an excellent listener who pays attention to every detail!

Date of experience : April 06, 2023

Hello Melissa McGuire, We truly appreciate your time in writing such a kind review for Megan Harvey and are glad to know that you were impressed by her attentiveness. Looking forward to host you on a trip with us soon! -The Team at Kensington Tours

Our Guide Ben and our driver Hicham…

Our Guide Ben and our driver Hicham made our trip really special. Ben's love of his country and his willingness to share his heritage with us deepened the experience for us all. They both took excellent care of us in every way. Our trip was truly enhanced by their knowledge and guidance. Hicham was an excellent driver. We went from Tangier to Fez then the Sahara, up into the Atlas Mountains and ended in Marrakech. A once in a lifetime trip for sure. If you are lucky enough to have Ben Ryad Morad as your guide then you will be well taken care of for sure. Thank you Ben and Hicham for taking such great care of us in beautiful Morocco.

Date of experience : March 11, 2023

Hello Elizabeth Young, Wow, thank you for such a fantastic review regarding your recent trip to Morocco with us. We are so happy that Ben and Hicham left such a lasting impression on you with their exceptional service and we will be sure to share your kind review with them. We cannot wait to plan another awesome trip for you soon. -The Team at Kensington Tours

After a disappointing luxury trip I…

After a disappointing luxury trip I reached out to Kensington tours directly ( without Amex interference)and was contacted by an executive named Pooja. What a remarkable understanding she showed and had terrific listening skills and follow through. She understood my points and was appreciative to know of them as it relates to better customer service. I am happy to say that I am now satisfied with the outcome due to her efforts and understanding, and look forward to traveling with them in the near future. Thank you Pooja.

Date of experience : April 05, 2023

Hello Barbara Lehrer, We hope and plan for an unforgettable trip for all our our guests and we are deeply sorry that there were some issues while on your trip. Kensington Tours takes all feedback very seriously and we are glad to hear Pooja was able to address your concerns and resolve them. We cannot wait for you to experience the best of Kensington Tours soon! - The Team at Kensington Tours

It is always a pleasure to work with…

It is always a pleasure to work with Kensington. They deliver a superior product and have a very knowledgeable staff. My latest experience with Noraly was nothing short of exceptional. She is a true joy and a real asset to Kensington. Her knowledge and passion to make every experience special are truly appreciated.

Hello Michyl, It makes us very happy to read such a fantastic review for your Destination Expert Noraly as well as Kensington Tours. We truly pride on our Destination experts and also the services we offer. Thank you so much for your time in writing this review, we truly value your agency partnership and hope to plan another adventure for our mutual guests soon! -The Team at Kensington Tours

Unforgettable customized tour

This was our first customized tour with Kensington Tours and we are very happy with the tour services we have received- starting with the planning and all throughout the tour. Our travel agent, Dan Silva, has followed through; the cities visited & activities done were well chosen, tour guides & drivers were remarkable. We enjoyed our tour & it was beyond our expectations. We will surely use Kensington Tours for our future travel plans.

Date of experience : March 22, 2023

Hello Evelyn Pua, Thank you so much for such an extraordinary review. It is always fulfilling to learn that you had the best time in South Korea and enjoyed every aspect of your customized trip curated by Dan Silva, who is truly and expert. We are truly delighted tor read that the trip exceeded your expectations as that is what we continually strive for. We cannot wait to plan another adventure for you soon! -The Team at Kensington Tours

Cannot wait to book our next adventure...

Working with a professional makes all the difference. We have travelled with Kensington Tours to four continants since 2016. Benjamin's knowledge and experience allowed us to tailor a vacation that best suited our wants. We had an amazing experience and cannot wait to book our next adventure with Kensington Tours.

Date of experience : March 24, 2023

Hello Bimal, Thank you so much for such a thoughtful review. We are so happy to read that Benjamin was able to provide the expertise and professionalism consistent to your previous experiences with Kensington Tours and we will be sure to share this review with him. We look forward to planning your next adventure soon as well. -The Team at Kensington Tours

Not my first Kensington booking, and it will not be my last.

My specialist Ronda was very attentive to my client's needs and request. She went above and beyond to make sure to answer our questions and compose an itinerary based on the information gathered. Partnering with Kensington I am always confident that my clients are going to have a personalized trip that they will come home raving about.

Date of experience : March 31, 2023

Hello Joan Goodwin, We are so glad that you found such value in working with Ronda and us here at Kensington Tours. We find our partnership with all of our agency partners as critical to our success so we are thrilled to hear that Ronda was able to provide you and your guests the expertise that was needed. We are looking forward to working with you again soon on another adventure! -The Team at Kensington Tours

Our experience in Egypt

First off, thank you Kensington Tours for curating such a wonderful adventure. We'll have memories to last a lifetime. The hiccups were the Four Seasons and Kempinski pools both being closed so the time we had set aside for relaxation in and around the outdoor pools were a no go. That clearly couldn't be fix by Kensington :D Our guides, Ahmed Shihab El Din & Hanni are not to go unmentioned. Their knowledge, demeanor and kindness, were just priceless! Relearning "everything" about this wondrous time in our human history was fantastic (sorry history teachers). A special shout out to Hassan, our drivers in Cairo. He had that stool ready every time to assist me in and out of the vehicle as I was recovering from a fractured ankle. We're looking forward to visiting again to cover Aswan & Hurghada or perhaps the Siwa Oasis where the eco-lodges looks unreal.

Hello Joe Whiteman, Memories for lifetime is what we aim for and we are glad to have achieved that for you! Thank you for your time in writing this review as well as the special mentions for our local team members. They truly are fantastic and we will be sure to share your review with them. We cannot wait to plan your visit again soon! - The Team at Kensington Tours

Our trip to Australia was perfect from…

Our trip to Australia was perfect from beginning to end. Our travel expert Emma was so easy to work with and created the perfect trip. Our tour guides were all professional and provided so much insight to each destination we visited. The app made it easy to look at each days itinerary. I would definitely use Kensington again for our travel.

Date of experience : March 10, 2023

Hello Pamela Ball, Thank you so much for such a glowing review. We are so happy that you had a fantastic time in Australia and loved the itinerary, local guides, drivers as well as your destination expert Emma, who is truly an expert. We would love to host you and your family again on another adventure soon. -The Team at Kensington Tours

Grand Turkey Journey

My family toured Turkey with stops in Istanbul, Antalya, Pamukkale/Hierapolis, and Izmir over 9 days with Kensington Tours. We had the same private guide throughout, which enhanced the experience. Highlights of the trip were Topkapi Palace, Hagia Sophia, and a private dinner cruise on the Bosphorus in Istanbul, hiking in Gulluk Dag National Park near Antalya up to the ruins of the ancient city of Termessos, and visiting the ruins of Aphrodisias, Laodicea, and Ephesus on the way from Antalya to Izmir via Pamukkale. We also enjoyed our trips to the Grand Bazaar and Egyptian Spice Market in Istanbul and a ceramic store in Ephesus. Everything, including the hotels, guide, and drivers, was first rate. We had previously used Kensington Tours for a wonderful New Zealand trip as well.

Date of experience : March 29, 2023

Hello John, We truly appreciate your time for such a thoughtful review of your recent trip with us. We are delighted to know that your experience from start to finish was smooth and you loved your accommodations, guides and the tours planned for you with family. We cannot wait to plan many more travel dream in the near future! -The Team at Kensington Tours

Kensington Tours a wonderful experience…

Kensington Tours was excellent from booking to trip experience. Renee Need was our agent and she was terrific and timely in response to any questions. We did a custom Hanoi Ha Long Bay tour. Our guide was outstanding, the hotel L'Opera was really nice with a great breakfast. The cruise boat we took on Ha Long Bay was a highlit of the trip. We visited Ayyuthaiya, Chiang Mai and Phuket. All the tours were top notch as well as the guides. The best aspect of Kensington tours is that all the tours were private and the experiences were unique. Excellent service especially the pick up and drop off at the airport. They even secured our visas to get into Vietnam. traveled with my wife and cousin and we all agreed first class all the way! our trip was from 2/12/23 to 3/27/23

Date of experience : March 03, 2023

Hello Robert Schneider, We are thrilled to hear how fantastic your experience with us was during planning as well as in destination! As another of our tenured Destination Experts, Renee Need works very hard to ensure that each of her guests and colleagues are treated with professionalism and her knowledge of the destinations she works within. We are so pleased to hear that her excellent work continues. We will ensure she receives your very kind words. We are looking forward to hosting your next journey! - The Team at Kensington Tours

Great trip, fail to see justification for luxury cost

I recently completed a project 10 day trip to Panama and this was my first experience with Kensington Tours. While we had a great trip and Panama is a beautiful country, I fail to see where the added value of using Kensington comes from. I could have easily booked the trip myself for a fraction of the cost we paid. Obviously there is value in someone else arranging it, but the trip was lacking touches I expected from a luxury company. There was no welcome letter or anything when we arrived. We had no contact during or after our trip (I had expected someone to check on our arrival etc. ). There was nothing particularly luxurious about the transfers. We had good guides, but they were different each day and did not know our full itinerary. This might be remedied by Kensington offering some training to the company they contract with in Panama. Again, we had a good trip, but could have been easily booked independently for less than half the cost Kensington charged. I’m happy to pay for a luxury experience, but I need to see this translated into high quality experiences.

Hello Katherine, Thank you so much for your comments and feedback regarding your recent trip to Panama. We are so glad to hear that you had a great trip and enjoyed your time there. It is certainly disappointing to learn that you did not receive a welcome letter upon arrival as well as no touchpoints during or after your trip. We will be investigating both these instances as it is standard practice for Kensington Tours. Kensington Tours is routinely exceeding our guests expectations with service, experience and overall value for the trips that they book with us so we are disappointed to read that this was not the case for you. We are so sorry to read that you did not quite find the value in our services. Contained within the trip price, our guests are also treated to the ability to be in direct contact with our local partners on the ground in their respective destinations and are provided with a dedicated 24-hour, 7 day per week emergency hotline service to assist in the event of a guest emergency, any airline issues and to handle guest dissatisfaction with their services or accommodations should it arise. It is also acknowledged that with all of these inclusions for our guests, upon undertaking annual business and industry reviews, Kensington Tours is extremely competitive with our pricing amongst other organizations who operate in a similar fashion, often offering lower rates for identical itineraries. Kathleen, your valuable feedback and thoughts will be taken into consideration during our business and product reviews and please feel free to reach us at [email protected] if you would like to provide any additional feedback and we sincerely hope you host you again on your next adventure! - The Team at Kensington Tours

Excellent trip to Morocco!

We used Kensington to book our 9 day trip to Morocco. The planning went very well beforehand and everything went very smoothly on the trip. The itinerary allowed us to see all of the highlights. Our guide and driver were truly excellent - kind, flexible, professional and very knowledgeable. All of the hotels worked out great, and we especially loved Ksar Elkababba in Skoura and La Sultana in Marrakech.

Date of experience : March 05, 2023

Dear Lisa Askowitz, Thank you for your time in writing this review and we are so happy to hear you had a fantastic time in Morocco. We wish and plan for a smooth and unforgettable trip and we are glad you experienced just that. We hope to host you again on your next adventure soon. -The Team at Kensington Tours

Does anyone know how to contact the…

Does anyone know how to contact the president or head of customer service at Kensington Tours? The website does not seem to provide this information.

Date of experience : March 08, 2023

Dear Maureen, Thank you for contacting us here. Our manager for customer care can be reached at [email protected], please email us and we would be happy to connect with you. -The Team at Kensington Tours

Thank you kevin

Thank you kevin appreciate all your hard work especially with the issues in the world thank you

Date of experience : March 23, 2023

Hello Janet Hardin, Thank you so much for your kind words for Kevin Kearn! He is indeed a gem at Kensington Tours who is very tenured, and best at what he does, always keeping our clients and agent partners as top priority. We will be sure your kind review is shared with him. Looking forward to hear all about the trip once it has travelled. -The Team at Kensington Tours

Zero customer service, poor attitude

I contacted Kensington tours about a 5 week trip to South Korea. I was a bit surprised when their initial response had the basic facts completely wrong, but clarified the information in a detailed email. I then received a call from a woman who was unpleasant and informed me that they "only do high end tours", assuming apparently that I was unaware of that or couldn't afford a "high end tour." Never heard back and ended up making other arrangements through a company that was responsive and friendly. I would recommend thinking twice before wasting time with Kensington.

Date of experience : February 22, 2023

Hello Nancy McCoid, Thank you for your review and we are extremely sorry to read about your disappointing experience in planning your trip. As the greatest asset of our organization is the strength, knowledge and warm personalities of our Destination Experts this is indeed very disappointing for us to hear. Please know your comments are taken very seriously by us here and will be looked into by our team. We truly hope to host you on an unforgettable experience and have you experience the level of service we truly pride ourselves on. - The Team at Kensington Tours

Trip of a Lifetime thanks to Kensington Tours and Daniel!

We did a two week safari trip to Kenya and Tanzania through Kensington. It was a spectacular trip. Our agent, Daniel Adame, was knowledgeable, patient and gave us excellent advice. The trip, with numerous "bush" flights, stays at 4 different lodges from the Masa Mara through the Serengeti, and multiple guides, was seamless. The wildlife, the accommodations and the people (guides and locals) made it the trip of a lifetime. We can't recommend Kensington enough!

Date of experience : February 01, 2023

Hello Michael, Thank you very much for your kind words. We are extremely proud of our entire team of Destination Experts but very proud of the work that Daniel Adame does with all of his guests. We will be sure to share your review with him. We are glad that you had a fantastic trip to Kenya and Tanzania and hope to host you again soon on another adventure! -The Team at Kensington Tours

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Kensington tours reviews & ratings, egypt may 2024.

Our trip to Egypt was fabulous. Moe Sami helped create a perfect itinerary that was tailored to our interests and budget. I had to cancel an extension to Jordan, a...

Fantastic Trip

I am a Travel Agent and worked with Emma Dunkinson @ Kensington Tours for my clients trip to Bangkok, Elephant Hills and Phuket. Emma was fantastic to work with. S...

Joanne Adams

Germany Trip

Our Kensington rep was Mason. He did a really great job crafting our trip to Germany, and following through with all of the subsequent details to make that design ha...

Barbara Cooperman

Our trip was fantastic

Our trip was fantastic! The itinerary that our Kensington rep, Russel, developed was perfect for us. The guides in each location were fabulous -- on time, knowledgea...

Kelly Wright

Friend Greece Trip

Wow! Thanks Kensington for a great trip! Our representative Jane was amazingly a perfect match for putting the best itinerary for us and being so attentive to our ne...

See all Kensington Tours reviews

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Editoral Review of Kensington Tours

Kensington Tours is an award winning travel company offering in depth tours with experienced guides, unique activities and premium to luxury accommodations.

What Makes Kensington Tours Stand Out?

Kensington Tours is, in their own words “not in the business of booking tours.” Rather they highlight the individuality aspect of each traveler - and their dedication to designing personalized experiences.

Specialized travel experiences created by knowledgeable experts in destinations and experiences. Their local guides add a personal touch as they provide true insider knowledge and make the trip that much more memorable. You can take multiple types of tours from safari to river cruise, active adventure to honeymoon. They also have a unique Explorer in Residence program where you can take a tour guided by explorers such as travel photographers and storm chasers.

They have highly trained, experienced, and knowledgeable destination experts who contribute to the experience by providing local insight, spontaneity, and breadth - so you don’t feel that you miss anything while exploring your destinations.

Who Will Enjoy Traveling With Kensington Tours?

Private dining in the Maldives with Kensington Tours

Kensington is a luxury operator; their travelers are well-to-do and value dedicated high class customer service, premier accommodations, and excellent cuisine.

Travelers on a tour with Kensington seek to explore the world in comfort, are adventurous with an appreciation for the finer things. If you’re the kind of person who makes room for hiking boots alongside a few dressy items in your suitcase, Kensington Tours could be a good fit for you.

Young woman traveling with Kensington Tours

As opposed to Abercrombie & Kent, which whom they are often compared, Kensington has a more youthful focus, less obviously geared toward older travelers. That said they are a recognizable name among the 55+ crowd and their primary traveler, simply by default of the budget range does tend to be older.

Top Destinations

Kensington operates tours around the world, utilizing local accommodation, and diving into the local culture. Knowledgeable and passionate destination experts are on hand to help bring the destination to life.  

Lion cubs yawning Kensington tours African safari

They are well known for their Africa tours and safaris, which travel throughout the most popular safari destinations, as well as farther afield. In addition, Kensington tours also operate trips in Asia, Australia, the Middle East, Europe, and South America. They also have cruise departures to Antarctica!

Kensington Tours Travel Style

Kensington certainly ascribes to the notion that “luxury” does not mean “stiff” or require that you stick to 5 star resorts. Rather it’s a style of travel that allows you to see the world on a deeper, extremely personal level - in safety, comfort, with a guide who becomes like a friend helping reveal small nuances that bring each destination to life in a new way.

Mountain lodge luxury accommodation Kensington Tours

Think luxury eco lodges in the heart of Central America, a yacht down the Amazon, 5 star safari lodges where you can sip champagne looking out over the savannah. Transportation is in luxury coaches, comfortable safari jeeps, hot air balloons, river cruises etc.

The Kensington travel perspective is not to book a tour - but to craft an unforgettable experience.

They have many travel styles including Safaris, which they are especially known for, river cruises, and family trips.

Safaris with Kensington Tours - Enjoy the “fabled” African safari experience when you travel with Kensington Tours in Africa. Unforgettable wildlife encounters, luxury lodges, and exclusive private game drives, where expert guides reveal the best viewing opportunities and give excellent tips for spotting and photographing the animals.

And it’s not just about the wildlife. Your safari may include a visit to Mt. Kilimanjaro, an afternoon visiting with local tribes, enjoying their hospitality, food, and learning about their culture.

Meeting people in local African villages cultural tours with Kensington tours

Active Adventures - True to their outlook on travel, Kensington combines the best of luxury with active adventure. This means whitewater rafting, hiking in Wales, or waterfall rappelling. A day full of activity followed by a well deserved cocktail in the sunset. Kensington adventure tours are offered in a variety of physical levels and are intended for beginners all the way up to hard core experienced adventure travelers.

Family tours with Kensington - Sometimes it can be hard traveling with young ones because not all activities are open to them, and age restrictions cause an unbalanced experience. So Kensington has several family tours designed for a variety of ages. Most feature a stay at one hotel or on a cruise, allowing you to unpack only once and relax into the travel experience.

Tribesmen playing traditional instruments on island tour with Kensington tours

Food & Wine - All Kensington tours feature spectacular food and wine, but sometimes you want to focus on this specifically - diving deeper into the culture surrounding a places culinary delights. These tours often feature private kitchen visits, winery tours with the winemaker themself, and classes where you can learn to make traditional dishes.

Couple on honeymoon enjoying private Kensington customized tour

Honeymoon - Let Kensington Tours help you plan the perfect Honeymoon getaway. Work with an expert who will listen to what kind of travel experience you’re looking for and craft an itinerary that is uniquely you.

Festivals & Events - Year round there are spectacular festivals and events held around the world - with countless niches and meanings. You could take in the fun of Oktoberfest, or the brightly colored Carnival in Rio, or the Tulip Festival in Holland. These events are often crowded, very busy, and can be difficult to navigate. Visiting with a Private Guide, and having all the logistics planned out in advance is the best way to relax and be able to truly appreciate the meaning behind the festival and have more fun!  

Easter island chile tour with Kensington tours

Other styles include “We to Me”, in which you participate in volunteering and conservation initiatives, giving back to local communities and helping keep wildlife areas protected. They also have an “Explorers Club” - tours that follow in the paths of scientists, and explorers both modern day and ancient. And for one of the best holiday traditions, you can book a special Christmas departure, which visits the lovely Christmas markets of Europe.

Why Choose a Tour With Kensington Tours?

If you’re looking for a luxury travel experience with a small, intimate group and private expert guides with you every step of the way, who promise to “transform a vacation into an experience of a lifetime,” then look no further.

Young hiker on active luxury tour with Kensington

The price is hefty (though some more mid budget options are available), but well worth it for a fully immersive, luxurious, comfortable, unforgettable travel experience. Don’t expect to only stick to the tourist sites; Kensington is about incorporating many off the beaten path unique experiences, as well as highlighting fascinating historical and cultural facts.

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About the company.

Kensington Tours specializes in custom tours to over 90 countries worldwide. Our tailor-made journeys are carefully crafted to deliver a personalized adventure like no other. We build in extraordinary, enriching experiences and put the best private guides at your service. We do all this with award-winning attention to detail and unbeatable value for your travel dollar.

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Want a tailor-made trip instead, your trip, your way, planned by an expert:.

  • You choose budget, destinations, activities, transport & lodging type
  • Expert designs the itinerary for you, and once approved, takes care of logistics

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Best. Vacation. Yet.

From the planning to the trip itself - top notch! We had such a wonderful time during our Signature Budapest, Vienna, Prague vacation. The planning itself was super easy - Veronica was very knowledgeable and planned a wonderful trip that fit our tastes and desires. Each and every detail was great from hotels, to drivers, to tour guides, to food tastings, to country and tipping guides. We were blown away at how wonderful the whole trip was. We can't wait to book our next trip!

Date of experience : 04 June 2024

Reply from Kensington Tours

Hello Carrie Barth, Thank you for your fantastic review! We're delighted to hear that your Signature Budapest, Vienna, and Prague vacation exceeded your expectations. It's wonderful that Veronica's planning made the process easy and tailored to your tastes. We're thrilled that every detail, from hotels to guides, was perfect. We can't wait to help you plan your next adventure! -The Team at Kensington Tours

Personalized Trip to Italy

There are not enough stars or enough words to describe the incredible experience that we had with Kensington. They customized a once in a lifetime family trip to Italy that included side trips to the village and island of my grandparents' birth. Their drivers and guides were prompt, courteous, knowledgeable, and, best of all, FUN! The private and personalized tours made for an unforgettable experience, adding the right amount of history while maintaining a pace that really kept our interest. We especially appreciated how our destination expert, Nicolo Capucci, followed up with us before, during(!), and after our trip.

Date of experience : 08 June 2024

3 generations in South Korea

We have returned from Korea and cannot stress how marvelous our trip was from start to finish! We were truly impressed with our guides, the ease of transport, the kindness of everyone we met, the willingness to adjust our itinerary as we needed/desired, and how smoothly everything went! The accommodations were all top notch. It was especially poignant when we were able to add on time for my father to share with his granddaughters a walk through his college campus at Yonsei University, returning there for the first time in over 50 years! 3 generations of our family had the trip of a lifetime, enjoying the history of Korea, the shopping, the beauty of the landscape, and the food! We specifically want to thank Park (Seoul), Diane (Busan), and especially Mrs. Kim (Jeju) for all of their guidance, history lessons, and the warmth they shared with our family during our adventures! In addition, the weather in Korea was beautiful and the monsoon season literally seemed to start on the day we left! We couldn’t have asked for a better experience through Kensington Tours and will definitely use Kensington again! We are thankful for all of the advice Justin gave us in advance of our trip. We felt well prepared and had everything we needed!

Hello Caroline Wilds, Thank you for sharing your wonderful experience in South Korea with Kensington Tours! We're thrilled to hear that your trip was marvelous from start to finish, and that you enjoyed the guides, accommodations, and itinerary flexibility. It’s heartwarming to know that your father could share such a special moment at Yonsei University. We'll pass your kind words to Park, Diane, and Mrs. Kim. We're glad Justin's advice was helpful and look forward to planning more memorable trips for your family! -The Team at Kensington Tours

Family Trip of a Lifetime - Tanzania Safari.

I planned this trip for a year. Based on narrow timeframe it turned out a safari in Tanzania was the best choice for us. Our accommodations were outstanding. Special kudos for the KubuKubu Tented Lodging!! Watching and listening to the lions roar from the deck and our lodge was unbelieveable. Each day was an adventure and each day was better than the day before. If I could give our guide Moses 10 stars out of 5, I would. He was fabulous! Everyone we dealt with was friendly and professional. Highly recommend Kensington Tours.

Date of experience : 09 June 2024

Dear Dian, Thank you for taking the time to write your review! We are so happy to read your Tanzania safari was unbelievable. Your feedback for accommodations and your guide Moses is much appreciated. Thank you for your recommendation. Sincerely, -The Team at Kensington Tours

Cascais Beach and Lisbon City

My tour thru Cascais, Sintra and Lisbon was truly special. Our guide, Anabella was extremely knowledgeable and fun to be with. The hotels chosen for us by Kensington were perfect, first in a beach town with a spa, then to the city with a great location. Every driver was great, everyone was on time (including us). Highly recommend. :)

Date of experience : 11 June 2024

Dear Kelly, Thank you for your great review. We are so happy you found your tour special. We know how guides make all the difference when traveling to new places, so thank you for your feedback on your great experience with Anabella. We hope to work with you on future travel plans. Sincerely, -The Team at Kensington Tours

Magical Moroccan Adventure

Moe at Kensington arranged the best Moroccan 8 day itinerary. Hotels and nightlife in Marrakesh were top notch. Fez was unforgettable with our personal cooking class and tour of the tile factory! Took a camel ride and enjoyed a luxury night of camping in the desert upon Moe's suggestion. Highly recommend working with this company for your trip to Morocco!

Date of experience : 12 May 2024

Dear J. Cross, Thank you for your feedback and review of your Morocco journey! We are excited to read that Moe designed a top notch itinerary for you. We hope to be able to guide you again in the future. Sincerely, The Team at Kensington Tours

High caliber company, appropriate pricing, priceless experience

Honestly, words cannot express how amazing my experience was with Kensington Tours from my first trip to Croatia. I took my 18-year-old niece for her high school graduation gift and we spent eight glorious days touring Croatia from top to bottom. We were absolutely stunned at how beautiful the accommodations were, and how meticulously planned the itinerary was from start to finish. Our drivers were professional, our tour guides were knowledgeable and friendly, all of our excursions were perfect and always exceeded our expectations. My travel representative is named Monika. She is now on my speed dial. After only a few communication exchanges during my trip planning exploration, Monika already had a sense of the types of activities my niece and I would enjoy. she completely nailed it! She is very quick at both following up with me and responding to me. She was and continues to be completely available for my travel inquiries. I will also admit that when I first reviewed the itinerary Monika built for me, I had a little sticker shock - but once I realized everything included and the quality of the accommodations and travel logistics- it was completely worth every single penny. There’s no way I could have put the trip together myself with the same level of attention to detail and care as Monika did. I’ve honestly never used a tour company such as this for any of my travels, but I knew the moment I walked into the first hotel on the itinerary that I would never use any other tour company again. This is a high caliber tour company with an affordable price tag and they genuinely care another their clients. I am officially a loyal Kensington Tours client.

Date of experience : 31 May 2024

Dear Karrie, Thank you very much for writing your review to us. We are committed to providing personalized service at Kensington Tours, to make your travel experience special for you. It is great to read Monika did an outstanding job with your activities, and overall itinerary. Your detailed review is very much appreciated. We are so excited to be able to plan for your again soon. Sincerely, -The Team at Kensington Tours

Our guide in Prague was fabulous

Our guide in Prague was fabulous. She knew every building and had a profound knowledge of the history of the area. Very professional tour guide.

Date of experience : 06 June 2024

Dear Barbara, Thank you for your review! We pride ourselves on our relationships with local teams, and are so glad your guide in Prague was faulous. Sincerely, -The Team at Kensington Tours

Kensington tours for Kenyan Safari takes away the stress of planning

Kensington accommodated our pickup and dropoff points as well as extra early arrival plans. Tour guides were flexible for city touring, and acted as a concierge service with our own hotel bookings before and after our safari to 3 different wildlife areas. (They also book pre- and post- safari hotel for you if you don't have plans, based upon your flight arrival and departure). The safari guide was quite knowledgeable and worked diligently to ensure our comfort, timing wishes, and safety. We are not major shoppers, so traveling on our own with our private guide ensured our long-haul flight and expense were well spent, meeting 100% of our wishes. (Shoppers, have no fear, you have time for that as well!)

Date of experience : 21 March 2024

Dear Shereen, Thank you so much for taking the time to write your review. It is great to hear all of the guides on your trip live up to their reputations. A knowledgeable guide makes all the difference! We hope to be able to help you with future travel plans. Thank you again. Sincerely, -The Team at Kensington Tours

Our recent trip to Egypt organized by…Moe Sami

Our recent trip to Egypt organized by Moe from Kensington was absolutely incredible. Everything was seamless, and the accommodations were fantastic. We would 100% use Kensington again and recommend it to a friend. From the moment we arrived, we were impressed with the exceptional service provided by everyone involved. Every person was great and their professionalism and friendliness were top-notch.

Date of experience : 25 May 2024

Dear Katherine, We thank you very much for your review. It is great to hear Moe was excellent once again in putting together a seamless, incredible trip for you to Egypt. We are equally as happy to read our in-destination local partners were top-notch. Thank you for letting us know. Sincerely, -The Team at Kensington Tours

Germany Trip

Our Kensington rep was Mason. He did a really great job crafting our trip to Germany, and following through with all of the subsequent details to make that design happen. That conscientiousness helped ensure our trip was very enjoyable. A shout out too to the local Kensington team, who was always available to handle any questions/concerns we might have

Date of experience : 20 May 2024

Hello Joanne Adams, Thank you for your kind words! We're thrilled that Mason's careful planning and attention to detail helped make your trip to Germany enjoyable. It's wonderful to hear that the local Kensington team was also there to support you throughout your journey. We appreciate your feedback and look forward to assisting you with your future travel plans! -The Team at Kensington Tours

I would have given Kensington a 5…

I would have given Kensington a 5 except for our experience with their air division and our disappointment in the ship on the Nile cruise part of our trip. Our guides were great as were the hotels. Moe, our agent was terrific and I would recommend him to everyone. He was informative and so responsive and helpful; just what you would want.

Date of experience : 29 April 2024

Dear Susan, Thank you so much for taking the time to write your review. We have noted your constructive feedback regarding out air department. We aim to work toward fixing issues our clients run into, and we are so sorry you had a negative experience. We are so happy to hear about Moe's excellent service as well as the hotels and guides in destination. We look forward to hopefully working with you on a future trip. Sincerely, -The Team at Kensington Tours

Fantastic Trip

I am a Travel Agent and worked with Emma Dunkinson @ Kensington Tours for my clients trip to Bangkok, Elephant Hills and Phuket. Emma was fantastic to work with. She is so knowledgeable, gave great suggestions, always responsive and an absolute joy to work with. My clients LOVED their trip. They had an incredible time, loved the tour guides, hotels, tours, and everything about the trip was seamless. I would not hesitate to use Kensington Tours in the future for my personal trip, or my clients.

Hello Kim, Thank you for your wonderful feedback! We're delighted to hear that Emma provided exceptional service and that your clients had such a fantastic experience in Bangkok, Elephant Hills, and Phuket. It's great to know that everything, from the tour guides to the hotels and tours, was seamless and enjoyable for them. We're honored to have earned your trust, and we look forward to assisting you with your future travel plans, whether personal or for your clients! -The Team at Kensington Tours

We had an amazing trip to Croatia

We had an amazing trip to Croatia. When I contacted Kensington Tours my representative Dario was so helpful. He put together a fun trip. We went to Zagreb, Split, Hvar and Dubrovnik. We felt we got to see so much. I have used Kensington a few times. It really is a great way to travel. They take care of everything!! When I use them again I will be sure to use Dario. Thanks Dario :)

Date of experience : 05 June 2024

Dear Tina, Thank you so much for your review. We are so pleased to read that Dario put together a fun and memorable trip. We look forward to the next trip idea you come to us with! Sincerely, -The Team at Kensington Tours

Friend Greece Trip

Wow! Thanks Kensington for a great trip! Our representative Jane was amazingly a perfect match for putting the best itinerary for us and being so attentive to our needs to make sure we have the best experience in Greece. We had the best driver and tour guide ever…our trip was amazing and we definitely will be using your company again.

Date of experience : 06 May 2024

Hello Kelly Wright, Thank you for your glowing review! We're thrilled to hear that Jane provided such attentive service and crafted the perfect itinerary for your trip to Greece. It's wonderful to know that you had the best driver and tour guide, and that your experience was amazing overall. We cannot wait to plan your next adventure with us when you are ready! -The Team at Kensington Tours

Egypt May 2024

Our trip to Egypt was fabulous. Moe Sami helped create a perfect itinerary that was tailored to our interests and budget. I had to cancel an extension to Jordan, and he was incredibly helpful. Frank was great in arranging flight and making the changes I needed. The Sonesta St George was a great Nile cruise - the food and staff were wonderful! All of our guides - Randa, Hussein, Marwa - were amazing. They were so knowledgable and helpful. We were blessed to have private guides - we got so much more out of the trip. Hossam was very helpful as our POC in Cairo. Ahmed was our Cairo driver and was great. Our other POCs and drivers were great as well. I would definitely choose to use Kensington again.

Date of experience : 09 May 2024

Hello Jessica, Your trip to Egypt sounds amazing! It's great to hear that Moe Sami and Frank from our Air team tailored the perfect itinerary for you, and that you had such wonderful experiences with the Sonesta St George Nile cruise and your guides. Thank you for trusting Kensington Tours with your adventure— we are excited to assist you with more such memorable adventures. -The Team at Kensington Tours

Our trip was fantastic

Our trip was fantastic! The itinerary that our Kensington rep, Russel, developed was perfect for us. The guides in each location were fabulous -- on time, knowledgeable, flexible, helpful, kind. All logistics went perfectly and we were able to learn, explore, experience, and make memories.

Hello Barbara Cooperman, Thank you for sharing your fantastic experience! We're thrilled that Russel crafted the perfect itinerary for you and that the guides in each location exceeded your expectations with their professionalism and knowledge. It's wonderful to hear that all logistics went smoothly, allowing you to fully immerse yourselves in learning, exploring, and making memories. We appreciate your feedback and look forward to helping you create more memorable adventures in the future! -The Team at Kensington Tours

We just took a trip to Central Europe…

We just took a trip to Central Europe and Kensington took care of all the details. A shout out to Kimberly D. and Rommel B. who organized everything for us and answered every question we had. All the hotels, tours, drivers were friendly and knowledgeable, and clearly love what they do. Awesome experience!!

Date of experience : 17 May 2024

Hello Dianna Craner, Thank you for your feedback! We're thrilled to hear that your trip to Central Europe was an awesome experience. Kimberly D. and Rommel B. are delighted to have assisted you with all the details and answered your questions. We're glad the hotels, tours, and drivers made your trip memorable with their friendliness and expertise. Looking forward to planning your next trip! -The Team at Kensington Tours

We just returned from an incredible 3…

We just returned from an incredible 3 days in Rwanda trekking with the gorillas and golden monkeys. Our driver was Benjamin and he was amazing. He was very professional, informative, funny and charismatic. He made us feel so welcome. It’s a trip we will never forget!

Date of experience : 28 May 2024

Hello Carolyn Waldo, Thank you for sharing your experience! We're thrilled to hear that your three days in Rwanda trekking with the gorillas and golden monkeys were incredible. We are glad that Benjamin provided outstanding service, making your trip even more memorable with his professionalism, knowledge, and charisma. We're delighted you had such a welcoming and unforgettable adventure! -The Team at Kensington Tours

If I could give a zero I would

If I could give a zero I would. Very over priced, ( $500 more for airline tickets) no communication,( takes days to get an answer) no confirmation of tours. Nothing is ever their fault. We have answers back from the hotel immediately. They claim no one answers The calls. I finally had to forget Kensington and book it all myself.

Date of experience : 19 February 2024

Dear Claudia, Thank you for expressing your concerns in your review. Our sincere apologies go out to you for the mistakes you have found during your experience. Our sales directors are in touch with you and your Travel Agent to hopefully assist however we can. We look forward to being in touch with you when you return home, to hear more about your experience and hopefully come to a fair resolution for you. We take your feedback very seriously. Sincerely, -The Team at Kensington Tours

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  1. Kensington Tours Reviews

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  2. Kensington Tours Review (My HONEST Experience)

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  3. Kensington Tours Review

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  4. Kensington Tours Reviews

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  5. Kensington Tours Reviews

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  6. The BEST Kensington Tours and Things to Do in 2022

    kensington tours reviews reddit

VIDEO

  1. South Africa Journey

COMMENTS

  1. Travel advice request: What are the most reputable (and fun ...

    Protip: If you take this tour, keep a diary and write down everywhere you go. Take pictures of signs. Since the group dictates the tour, you'll often go off the itenarary so you cannot depend on this when you try to piece your trip together later (for a scrapbook or whatever). Diary, pics of signs, write down names of places you went.

  2. Kensington Tours Reviews

    My clients LOVED their trip. They had an incredible time, loved the tour guides, hotels, tours, and everything about the trip was seamless. I would not hesitate to use Kensington Tours in the future for my personal trip, or my clients. Date of experience: May 25, 2024. Useful.

  3. Kensington Tours

    Kensington Tours - Warning. 11 years ago. Hello forum, I am an experienced traveler who has visited over 104 countries and dealt with many tour operators, good and bad, and Kensington Tours was by far my worst experience with any of them. I'm sharing my recent experience below in the sole hope that others considering this company will have ...

  4. Luxury Travel Agency : r/fatFIRE

    Not necessarily a travel agency but a great houses available for use. A fair point. Look at Conde Nast Traveler's Travel Specialists or Travel and Leisure's A list there's a lot of bespoke, small luxury organizations that do excellent work. I used to work for a luxury travel agency that specialized in Southern and East Africa destinations.

  5. Luxury travel agencies

    If you only want a one off, then you can pay a premium by getting a tour operator to package up a luxury trip. You'll pay their (sometimes very large) premium for doing so vs having a good knowledgeable agent. These operators are people like Kensington at a 4 star, Abercrombie and Kent at like a 4.5 star or Remote Lands at a 5 star.

  6. Kensington Tours Reviews

    Kensington Tours has 5 stars! Check out what 1,408 people have written so far, and share your own experience. Do you agree with Kensington Tours's TrustScore? Voice your opinion today and hear what 1,408 customers have already said. ... Read 3 more reviews about Kensington Tours. Lisa. 1 review. US. 20 May 2024. Dublin, Liverpool and Wales for ...

  7. Kensington Tours Reviews

    Kensington Tours provided us with great local drivers, private tour guides who were very informative and friendly, and hotel accommodations in great locations and each unique in their own way. Breakfast in each hotel was extensive with many choices. They tailored the itinerary to our individual desires and needs.

  8. Kensington Tours Reviews

    Kensington Tours has 5 stars! Check out what 1,417 people have written so far, and share your own experience. | Read 101-120 Reviews out of 1,342. Do you agree with Kensington Tours's TrustScore? Voice your opinion today and hear what 1,417 customers have already said. ... Audley Travel. www.audleytravel.com • 3.7K reviews. 4.8. Firebird Tours.

  9. KENSINGTON TOURS

    33 reviews and 20 photos of KENSINGTON TOURS "Madagascar - Private Tour - 18 days. The Kensington team listened to our wishes, needs and requirements. We enjoy the service of a great tour guide/driver, wonderful accommodations given Madagascar's troubled economy / infrastructure and arranged interesting, educational tours. Madagascar is not a trip you want to navigate without the help of a ...

  10. Kensington Tours Reviews

    Kensington Tours has 5 stars! Check out what 1,397 people have written so far, and share your own experience. | Read 161-180 Reviews out of 1,322. ... Dear Tammy, Thank you so much for your detailed review and compliments of Kensington Tours and our dedicated suppliers. We love to hear that it was the trip of a lifetime for you and your parents.

  11. Is it worth taking a tour? : r/ItalyTravel

    That's a ridiculous price, just look at the itinerary and book it yourself with day trips etc. 2. Award. I'm looking at Kensington tours and was quoted $8 K per person for a 8 day tour to Rome and Sorrento that includes private tour of Vatican and a….

  12. Kensington Tours Reviews

    Kensington Tours has 5 stars! Check out what 1,389 people have written so far, and share your own experience. | Read 41-60 Reviews out of 1,315

  13. Kensington Tours Review (My HONEST Experience)

    Contact Info. 1 888 903 2001. Email ID. [email protected]. Headquarters. 2207 Concord Pike, #645Wilmington, DE 19803 USA. You need to contact customer support to get a refund from Kensington Tours. You have the option to call them or send them an email on their registered email ID.

  14. Kensington Tours Reviews

    They had an incredible time, loved the tour guides, hotels, tours, and everything about the trip was seamless. I would not hesitate to use Kensington Tours in the future for my personal trip, or my clients. Date of experience: May 25, 2024. Reply from Kensington Tours. Jun 10, 2024.

  15. Kensington Tours Reviews

    Kensington Tours has 5 stars! Check out what 1,391 people have written so far, and share your own experience. | Read 281-300 Reviews out of 1,317. Do you agree with Kensington Tours's TrustScore? Voice your opinion today and hear what 1,391 customers have already said. ... Read 1 more review about Kensington Tours. CU. Customer. 2 reviews. US ...

  16. Kensington Tours Profile [2024]

    Get the 360 view of Kensington Tours . 1,465 traveler ratings + professional review. See photos, videos, itineraries and more to know if Kensington Tours is right for you. Kensington Tours Profile [2024] - 1,465 reviews, 9 trips

  17. Best company to travel Peru With? : r/FATTravel

    Due to lack of planning by the tour company, I was put in a situation where safety was not my priority. I booked a 4-day hiking trip and had to hike the Jungle Inca Trail at night without a tour guide. Not only that, but in order to get to the start of the trail, my only option was to be taken there by a local in their personal car.

  18. Any experiences with Kensington Tours in Peru?

    15 years ago. We arranged a two week tour of Cusco, Machu Picchu, the Sacred Valley, Lake Titikaka and Quito and the Galapagos through Kensington Tours out of Toronto, although we purchased our own flights Calgary, LA, Lima, Quito and return. Kensington enlisted the assistance of Canadros Tours in Equador. There was no stress in travelling.

  19. Kensington Tours Reviews

    The attention to detail is much appreciated, our travel expert Ben Wootton did a fantastic job of arranging our trip and making sure that we saw all the things on our bucket list. I would highly recommend Kensington to any one. Date of experience: 21 May 2024. Reply from Kensington Tours. 10 Jun 2024.

  20. Kensington Tours

    Kensington Tours - Warning. 11 years ago. Hello forum, I am an experienced traveler who has visited over 104 countries and dealt with many tour operators, good and bad, and Kensington Tours was by far my worst experience with any of them. I'm sharing my recent experience below in the sole hope that others considering this company will have ...

  21. Kensington Tours

    Kensington Serengeti: Kensington Tours - Trip Report - See 11 traveler reviews, candid photos, and great deals for Kensington Serengeti at Tripadvisor.

  22. Are travel and tour companies legit and reliable? : r/travel

    I am a travel agent and deal with many different companies. I am not familiar with GoAhead Tours, but Kensington and Exoticca are very reputable. Kensington is pretty high end and pricey, and their packages are custom made, private tours. Exoticca's are more reasonable, but then again, reasonable is subjective and depends on your budget.