marella cruises crew benefits

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Marella Cruises

• 3 July 2019

Formally Thomson Cruises, Marella Cruises is a leading British cruise line operated by TUI UK, offering cruise holidays around Europe, the Caribbean, and Asia.

From Norway’s fjords to the Caribbean’s beaches, Marella Cruises sail to over 200 destinations. They offer the option of flying from 22 regional UK airports, or sailing from the UK. Their growing fleet covers off everything from family-friendly to adults-only ships – plus, they’re All Inclusive as standard, with tips and service charges included. 

TUI River Cruises explore Europe’s waterways, stopping off at big cities and hidden gems along the way.

There are currently six ships in the fleet:

• Marella Explorer 2 (adults only)
• Marella Discovery 2
• Marella Explorer
• Marella Discovery
• Marella Dream
• Marella Celebration

Their ships offer state-of-the-art facilities like climbing walls and cinemas, along with cruise classics like first-class entertainment and sophisticated dining.

Jobs at Marella Cruises

TUI stands for T rusted –  U nique –  I nspiring. They want their staff to be themselves and be unique. They are a leading business within the tourism sector with diverse customers and over 67,000 employees. They embrace different continents and cultures and believe that travel broadens the mind. They are on a journey of development towards a more digital, connected and integrated future. They believe that differences drive innovation and they encourage an environment where diverse talent thrives.

Marella prides itself on providing exceptional, friendly service and they go the extra mile to make their customers feel at home. Customers rave about the warm welcome and great atmosphere on board. The six-strong fleet of ships takes over 300,000 customers to over 200 destinations each year.

For their cruise ships they do require all applicants to have previous experience in working on a Cruise Ship, in a 4 or 5* Hotel or in an Upscale Restaurant.

View jobs from Marella Cruises on All Cruise Jobs.

Viking Crew also recruit for positions on Marella’s cruise ships.

Contact Details

Wigmore House Wigmore Lane Luton Bedfordshire LU2 9TN United Kingdom

TUI UK Recruitment Telephone: 0800 169 5692

TUI UK Jobs website

CPIL General Manager, Hotel - On board Marella Cruise

Employed by Crew People International Ltd (CPIL) working on board Marella Cruises the on board Hotel General Manager is responsible for driving the Hotel Operations, Destination Services & Future Sales, Entertainment and Concessionaires teams to deliver an enhanced customer experience in accordance with the company’s brand and service standards, maximising on board revenue opportunities and controlling the associated cost base.

You will put all customers and employees at the heart of our business and constantly ‘go the extra smile’ by creating unforgettable holiday experiences that make us famous for service and create customers for life. TUI Group is the world’s number one integrated tourism business. We are building a single customer facing team across our airline, contact centre, overseas and retail service teams that will deliver a consistent, contemporary service to every single customer. Joining our ships will not only provide opportunities for you to grow your career, but the benefits of being part of an exciting multi-cultur

What you will be doing

• Establish and promote good internal relationships within your departments, ship and head office ensuring that we treat our internal customers with care and consideration 
• Meet financial targets including profit and expenditure 
• As a manager you will have access to confidential information regarding and belonging to the company. You will manage your access to this information in a professional and confidential manner 
• Be knowledgeable of the rotas in line with business needs 
• You are responsible for the performance of your team and as such you will; Ensure that you are aware of and adhere to the company’s rules and procedures 
• Undertake the continuous process of training and developing team members. This includes in your role the completion of; performance appraisals, succession planning and communication meetings. 
• Carry out management performance and development reviews with direct reports. 
• Issue your team members with personal KPI’s (key performance indicators) to include challenging yet achievable targets in line with company KPI’s. 
• Take responsibility alongside the shore based team for the recruitment of your team along with the administration required to pay them accurately and on time, whilst maintaining accurate records. You should ensure you are fully trained in the necessary applications to enable you to complete these tasks and adhere to the timelines and rules governing this area.

What we are looking for

• Has a customer centric appoach, creating positive consumer experience, adding value 
• Has substantial topline and/or bottom-line responsibilities 
• Drives business through sound judgment and timely decision making 
• Demonstrates consistent performance delivery 
• Has the ability to inspire and lead team, acting as a coach and people developer 
• Able to manage diverse relationships and the ability to manage stakeholders effectively 
• Able to lead in the execution of projects and can work independently, able to execute assignments from end-to-end 
• Ensures smooth running of day-to-day operations, resolves operational issues 
• A hospitality-related degree or diploma 
• Experience in all ship hotel departments

Working within TUI group

Help make our customers smile and in return you will be rewarded with a competitive salary and pension scheme. Additional benefits include holiday, flight and foreign exchange discounts, a childcare voucher scheme and lots more.* TUI UK and Ireland is the UK’s largest tour operator with key brands including First Choice. We employ a team of 13,300 employees and serve over 5.2 million customers each year. TUI Group is the world’s number one integrated tourism business operating in around 180 countries worldwide with over 1,800 travel agencies across Europe, six airlines operating more than 130 aircraft, more than 300 Group-owned hotels and resorts and twelve cruise ships. Our 77,000 colleagues, all with a passion for holidays, work hard to deliver our customer promise ”Discover your smile”

*Please note should you be successful for this role your employment company will be Crew People International Ltd (CPIL), this role is working on board Marella Cruises. 

Work Experience Requirements

All applicants must have previous experience in working on a Cruise Ship, in a 4/5* Hotel or in an Upscale Restaurant.

Language Requirements

Good knowledge of the English language is required.

Cruise Ship Jobs

• Housekeeping Jobs (86)
• Galley Jobs (276)
• Restaurant Jobs (97)
• Beverages Jobs (70)
• Provisions Jobs (14)
• Deck Jobs (98)
• Engine / Technical Jobs (131)
• Guest Services Jobs (108)
• Retail Jobs (40)
• Spa & Beauty Jobs (42)
• Child Care Jobs (13)
• Entertainment Jobs (128)
• Photography Jobs (13)
• Shore Excursions Jobs (24)
• Medical Jobs (19)
• Sport & Fitness Jobs (16)
• Casino Jobs (20)
• IT Jobs (10)
• Management Jobs (50)
• Administration Jobs (53)
• Land Based Jobs (28)
• Other Cruise Jobs (73)
• Private Estate Jobs (4)

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About Our Offer

We’re TUI, the leading global tourism group, operating worldwide. Our proposition includes over 400 hotels and resorts and 16 cruise ships, five airlines with more than 100 modern medium and long-haul aircraft and over 1,000 travel agencies. On the front line and behind the scenes, TUI employs around 50,000 people. Working as a Cabin Crew member means that you have a dynamic and exciting job of an international nature where each day is different. Together with your colleagues, you’ll make sure that TUI customers have the best experience whilst travelling to and from their holiday.

We’re looking for people with excellent customer service, great communication skills, the ability to remain calm under pressure, resilience to work in a role where no two days are the same, motivation to learn and develop in role and an understanding of safety. If this sounds like you, we’re sure you’ll love being part of the TUI team.

Working as Cabin Crew gives job satisfaction and a sense of achievement that few other roles can match.

Our vision, values and customer proposition form the basis of our action and our attitude – both inside and outside.

I take responsibility for my actions so others can rely on me

I am honest, open and transparent

I do the right thing for our people, customers and shareholders

I value differences and play to people’s strengths

I treat people as individuals and provide a personalised service

I’m authentic and bring my personality to work

I go the extra smile

I listen, learn and encourage new ideas so we continuously

passionate about what we do and take pride in what we achieve

• Fantastic holiday benefits including discounts, special offers and life assurance
• Health and wellbeing support in key areas – Social, Mental, Physical, Financial and Immediate Wellbeing Support
• Excellent rates with foreign exchange
• Pension scheme
• 4-6 week paid, comprehensive training course including practical and classroom based learning
• Accommodation provided when training away from contracted base
• Uniform is provided at no charge with access to own ordering portal
• Support of our dedicated Air Crew Teams, who make accommodation and travel reservations when you operate away from your home base

OUR BENEFITS

It’s all about you.

We want to be the best-loved holiday company not only for our customers, but for our colleagues too. That’s why we offer a variety of benefits that go above and beyond a competitive salary, so we can help you to live your best life happily at TUI.

We Work For You

• Competitive salary
• Annual leave entitlement
• Excellent pension scheme
• Receive up to 5% matched contributions from TUI to save for your future
• Life assurance
• Payroll Giving Scheme
• Donate to a charity or charities of your choice tax efficiently
• Holiday discounts for your family & friends
• Insider deals
• Access to hidden deals and discounts
• Colleague offers
• Exclusive monthly holiday deals
• On-board discount
• Great discount on-board TUI flights and Marella Cruises
• Foreign exchange
• Special currency conversion rates
• Travel insurance
• Discounts on AXA travel insurance for you, family & friends

• Huge culture of care across the organisation
• Employee Assistance Programme
• Free, confidential, independent help, information and guidance available 24/7 for everyday challenges and crises
• Health Cash Plan
• Opt in for full or partial payment towards a variety of health treatments
• Financial Wellbeing
• Access to a hub hosted by Salary Finance giving you access to support to make money less complicated
• Recognition opportunities – eCards, Vouchers, awards ceremonies
• Individuality celebrated throughout TUI
• Member of inclusive employers

Lifestyle Offers

• Be Rewarded More
• Access to an online portal offering massive savings on your everyday shopping and services – Season Ticket Loan
• Spread the cost of your season ticket, interest free
• Luton Airport Staff Travelcard
• Even bigger discounts on season tickets for Luton-based colleagues

Now Recruiting for TUI Cruises.

Crew & Cruise is now recruiting in South America (Argentina, Uruguay, Chile, Peru, Colombia, and Mexico and Mexico for TUI Cruises.

CV must be sent in English: [email protected]

Important : when sending an email write on the subjetc line the reference: tui cruises and the position you are applying for., requirements:.

We are looking for qualified, highly motivated, committed employees, who also have the right amount of warmth and passion for the guests on board.

• At least 21 years old.
• Minimum of 1 year work experience in the desired position.
• Very good knowledge of the German language
• Good knowledge of the English language
• Priority will be given to candidates who have a valid C1/D visa or can get one asap or candidates with previous experience onboard.

Looking forward to hear from candidates who can create a fascinating experience at sea every day and understands the “ Premium ” designation as a distinction of its own performance .

Open Positions:

• Administration : Printer, Payroll Purser, Document Purser,HR & Payroll Assistant
• Galley : Chief Pastry, Chief Baker,1st Cook, 2nd Cook, 3rd Cook, Buffet Attendant, Ice Carver, Cook Butcher,Cook Baker, Cook Pastry, F&B Utility Galley.
• Restaurant : Food Runner, Restaurant Assistant, Messboy, F&B Utility Restaurant
• Bar: Barkeeper, Assistant Barkeeper, Barwaiter, Crew Barmen Utility, F&B Utility Bar.
• Provision: Storekeeper, Storekeeper Assistant/Utilities Store.
• Spa: Nail Technician, Spa Cleaner.
• Housekeeping : HK Storekeeper, Crew Steward, Pax Cabin Cleaner, Staff Utility, Cleaner/Crew Cleaner, Window Cleaner.

Language skills

The official onboard language of the crew is English . The crew members on board come from different countries around the world. Good English skills are essential for mutual understanding and for security reasons. No worries: We do not expect perfect Oxford English, but you should be able to communicate in English and, in an emergency, be able to implement instructions without further questions. This knowledge, like your specialist knowledge, will be checked by our recruiting team in an interview before you are hired. In order to be able to look after our guests in their mother tongue, German is the second official language on some ships.

The minimum age to work on board is 18 years. Depending on the fleet and position, this can be 21 years or more (e.g. in supervisor and management positions). There is no maximum age. Before you go on board, however, you have to prove your fitness for sea service, which selected doctors can issue for you. As long as this is given, nothing stands in the way of your career as a seafarer .

TUI Cruises has 7 ships:

Mein Schiff 1 – Mein Schiff 2 –  Mein Schiff 3 – Mein Schiff 4 – Mein Schiff 5 – Mein Schiff 6 and Mein Schiff Herz.

TUI Cruises is a 50:50 joint venture, based in Hamburg, between TUI AG and Royal Caribbean Cruises. The business was founded in 2008 and operates in the premium volume segment. There are seven vessels in the fleet: Mein Schiff was launched in May 2009, followed in 2011 by Mein Schiff 2. Mein Schiff 3 has been plying the waves since May 2014, and was joined by the fourth sister ship in June 2015. Mein Schiff 5 was commissioned in July 2016. Mein Schiff 6 joined the fleet in May 2017. In spring 2018 the new Mein Schiff 1 was launched. The previous Mein Schiff 1 vessel was transfered to Marella Cruises’ fleet as Marella Explorer. In 2019, the new Mein Schiff 2 was added to the TUI Cruises fleet. Mein Schiff 7 is scheduled for delivery in 2023.

1. No costs for arrival and departure : Flights covered by the hiring company (Sea Chefs)

We take over the organisation and costs for your arrival as well as for the departure after the end of the contract for you. The prerequisite for this is a properly concluded contract. Your contact person will provide you in advance with all the information you need to travel by plane or train. If you book and pay independently, you will receive the amount back if you travel by train within Germany.

2. No costs for food, drink or accommodation :

Your accommodation and meals on board are free of charge . We value a balanced and healthy diet for our international crew members – this includes the three main meals of the day including drinks . On the ocean-going cruise ships there is even the possibility to end the workday at the crew bar.

3. Uniform / work clothing / appearance:

All crew members are required to wear uniform when on duty. The work uniform is either provided by the hiring company or partially organised by you – this depends on the respective position and fleet. Your uniform needs to be clean, tidy and ironed at all times. This is usually done free of charge by the laundry on board – so you do not need any ironing skills. Always show your best side: Depending on the cruise line and position, there are individual guidelines regarding appearance. You can get more detailed information from the subpages of the respective cruise lines.

4. Health insurance

With your work on board, you are automatically insured for health and accidents. In the onboard hospital, our onboard doctors will be there for you for medical cases. Therefore, please check before you embark whether you can interrupt your existing health insurance. You can then claim this again between your contracts on board.

On request and under certain conditions, you can take advantage of discounted, private supplementary health insurance through the hiring company. They offer this exclusively together with Allianz Worldwide Care. Inquire about this individually from your Crewing Officer after the conclusion of the contract.