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Reward Black account travel benefits
On this page:
What's included?
Your Premier Reward Black account offers a range of travel perks, including:
Worldwide family travel insurance
Access to over 1,100 airport lounges
No Non-Sterling Transaction Fee on debit card purchases abroad
Travel cover for the whole family
Our insurance provides cover for you and your eligible family for trips up to 90 days, including 31 days for winter sports.
Underwritten by AWP P&C SA and administered by AWP Assistance UK Ltd trading as Allianz Assistance
Who is covered.
Family cover includes you and your partner, plus any dependent children under age 18 at the start of the journey, (under 23 if they’re in full-time education). Children must be living at the home address (or with the other parent), and be neither married nor in a Civil Partnership
Your partner is the person you, the account holder, live with at the same home address in a relationship, whether married or cohabiting
Existing medical conditions
To find out if you can extend your travel insurance to include cover for any new or existing medical conditions please visit our travel insurance website . You may have to pay extra for this or you may find that your condition cannot be covered.
If Allianz Assistance are unable to offer you an upgrade to extend the level of cover you need, or your upgrade insurance premium is higher than you expected because you have medical conditions, help could still be available.
You may be able to obtain alternative travel insurance cover for pre-existing medical conditions by contacting one of the providers featured in the MoneyHelper Directory of specialist travel insurance providers for people with serious medical conditions. Do take time to study and compare the terms and conditions to ensure you have the cover you need.
Telephone: 0800 138 7777 Relay UK: 18001 0800 138 7777
Monday to Friday, 8am to 6pm Saturday, Sunday and Bank Holidays, closed
Cover for those aged 70 or over
If anyone covered by this policy is aged 70 or over, you will need to contact us to pay for a £75 annual age extension upgrade for each person insured aged 70 or over for cover to apply.
Call us on:
Telephone: 0345 601 7188 Relay UK: 18001 0345 601 7188
Lines are open 8am-8pm Monday - Friday, 9am-5pm Saturday, 10am-5pm Sunday and bank holidays. We are closed Christmas Day, Boxing Day, New Year's Day and Easter Sunday.
Worldwide Airport Lounge Access
To pre-book visit the DragonPass app and follow the on-screen instructions. Not every lounge allows pre-booking and will be subject to availability. £5 pre-booking fee will apply.
Provided by Assurant (a trading name of Lifestyle Services Group Limited) and DragonPass International Limited.
Getting started with dragonpass premier+.
We’ll automatically send you a DragonPass Premier+ membership card in the post when you open or upgrade to a Premier Reward Black Account. The card will take around a week to arrive.
Download the DragonPass Premier+ app before you travel to check lounge listings, opening and closing times and any restrictions that may be in place. It also gives you information on restaurant and spa offers as well as the ability to pre-book certain lounges.
Download DragonPass Premier+ app
Getting access
Remember to take your DragonPass Premier+ membership card with you when you travel.
If you have a joint account and are travelling with the other account holders, you will both need to have your membership cards (either the plastic card or digital version available through the app) and present them upon arrival at a lounge.
Guests travelling with you, who don’t have a Premier Reward Black account, can use the lounge for a payment of £24 per person.
Enjoy additional airport discounts
You are also eligible to receive discounts at over 1,000 airport cafés and restaurants, a handy alternative where no lounge access is available.
DragonPass Premier+ also gives you access and exclusive discounts at airport spas to truly relax and unwind before your flight.
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Relax in over 1,100 lounges across the globe
Your account comes with DragonPass Premier+ membership, giving you unlimited access to over 1,100 international airport lounges, including over 40 in the UK.
Using your debit card abroad
Use your debit card for purchases anywhere in the world.
- No Non-Sterling Transaction Fee when you make a payment outside the UK or payment in a foreign currency
- Not valid for ATM withdrawals, and local fees may apply
Check out our Life Moments Travel section for information on charges and tips for travelling abroad
Have an existing Travel Service booking?
The Travel Service was withdrawn on 1 March 2024. The Travel Service team are still available to support existing bookings, and you can continue to manage your booking, including making a payment, online.
Visit Membership Services or call us on 0345 601 7188 (Relay UK 18001 0345 601 7188)
Lines are open from 9am - 6pm Monday to Friday; 9am - 1pm Saturdays; closed Sundays and public holidays (including Christmas Day). Please be advised calls are recorded for training and quality assurance purposes.
Your Premier Reward Black account documents
Please take some time to review, print and/or save a copy of these.
- Account Benefit Terms (PDF, 476 KB)
Find answers in our FAQs
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What benefits are covered by the Gold travel insurance?
Your Gold account includes family travel insurance which offers comprehensive cover when travelling and includes:
- Lost or delayed baggage
- Lost or stolen money
- Destroyed, lost or stolen passport/driving licence
- Cancellation of a journey
- Travel delays
- Missed connections
- Failure of public transport
- Medical and emergency expenses
- Personal accident
- Hospital benefits
- Personal liability
- Overseas legal advice and expenses
- Winter sports cover
For more information please visit the Gold account webpage or read our travel insurance guide (PDF) .
Other help and support
Common questions.
How do I get the mobile banking app?
How do I pay in a cheque using the mobile app?
If I misplace my debit card, can I temporarily freeze it?
Where can I find my IBAN and BIC details?
What is a card-reader and how do I use one?
What is a pending transaction?
Cora is here to help you
Cora, our digital assistant, is available 24/7 to help answer your questions about everyday banking.
If you log into online banking or the mobile app before starting a chat, Cora can offer additional support.
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Allianz Partners appointed by NatWest Group as travel insurance provider
Allianz Partners has been appointed by NatWest Group as travel insurance provider to their packaged bank account customers. The partnership spans NatWest Group’s wider family of banking brands including NatWest, Royal Bank of Scotland and Ulster Bank. Customers will have access to Allianz Partner’s travel insurance from February 2024.
The deal is a strategic partnership arising from Allianz Partners’ successful track record partnering with Coutts, RBS International and Isle of Man Bank, all part of NatWest Group. Allianz Partners has worked with Coutts since 2018, providing travel peace of mind to its high net worth clients.
As its packaged bank account travel insurance provider, Allianz Partners will leverage its digital offering to provide NatWest Group’s customers with access to a range of online services through the Allianz Assistance hub. The hub, which will be integrated with the bank’s own online banking app, will enable customers to manage their insurance, purchase additional cover, request assistance and track claims.
Marcus Latchford, Chief Sales and Distribution Officer, Allianz Partners UK and Ireland, commented: “Our partnership with NatWest Group is thanks to the excellent foundation we have developed over the past five years working with Coutts and other parts of the business. We’re delighted that we are able to extend the partnership to cover the whole Group.”
He continued: “Our digital innovation combined with the ‘human touch’ has enabled us to broaden our share of the UK travel insurance market and this collaboration exemplifies our customer focus and commitment to provide exceptional insurance products and services, embedded within our business partners’ products. We look forward to delivering peace of mind to NatWest Group’s customers.”
Barry Connolly, Managing Director of Every Day Banking NatWest Group, commented: "Travel insurance is one of the benefits that our packaged account customers tell us they value the most, and we're really pleased to be working with a global, long-standing trusted partner to enhance the experience customers have when taking the product and tracking their claims, giving them greater peace of mind ."
Allianz Partners’ travel insurance for NatWest Group customers will be available from February 2024.
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COMMENTS
NatWest offers travel insurance with its Silver, Platinum and Black bank accounts for UK and European or worldwide trips. Cover includes medical expenses, cancellations, baggage and winter sports, with COVID-19 cover for some accounts.
Travel insurance is financial protection against unforeseen circumstances while you’re travelling or on holiday. Depending on your level of cover it could protect you, your trip, and your property such as medical care, cancelled flights or lost luggage. Learn more about travel insurance.
Your Premier Reward Black account offers a range of travel perks, including: Worldwide family travel insurance. Access to over 1,100 airport lounges. No Non-Sterling Transaction Fee on debit card purchases abroad.
Your Gold account includes family travel insurance which offers comprehensive cover when travelling and includes: Lost or delayed baggage. Lost or stolen money. Destroyed, lost or stolen passport/driving licence. Cancellation of a journey. Travel delays. Missed connections.
Allianz Partners has been appointed by NatWest Group as travel insurance provider to their packaged bank account customers. The partnership spans NatWest Group’s wider family of banking brands including NatWest, Royal Bank of Scotland and Ulster Bank.
Our customer services and claims handling teams have listened to your feedback and used their knowledge to put together a list of answers to your most frequently asked questions. The frequently asked questions do not replace the terms and conditions of the policy.