carnival cruise line refund number

Expecting a refund for a canceled cruise? Here's how long it could take

Editor's Note

Are you waiting for a refund for a canceled cruise? You're not alone.

Cruise lines have canceled thousands of departures in recent weeks due to the coronavirus outbreak, and they're in the midst of processing full or partial refunds for several million customers.

Cruise giant Carnival alone says it has been working on getting money back to more than 1 million people.

That's an unprecedented number of refunds for the industry to process in a short period, and it isn't always going smoothly. Here at TPG, we've been getting a steady stream of emails from readers about issues surrounding cruise refunds and the "future cruise credits" lines are offering as an alternative.

Visit TPG's guide to all coronavirus news and updates

Some readers are unsure about how the refund process works, and others are describing a lack of communication about refunds from their lines or the travel agencies that sold them their cruise. But, for the most part, the big question they have is simple: When is my refund coming?

The quick answer to the latter question: It depends on the cruise line .

You could wait up to 90 days

Some big cruise operators are processing refunds in just a few weeks. Others are taking up to three months to get money back to customers.

At cruise giant Royal Caribbean and sister line Celebrity Cruises, for instance, the staff that handles refund requests is trying to get them processed in 30 business days (which works out to about 45 days).

At a number of smaller lines such as Crystal Cruises, Silversea and Oceania Cruises, refunds are taking up to 90 days to process. Norwegian Cruise Line says refunds are being processed 90 days after a request is made.

Related: Norwegian CEO shares his plan for a cruising comeback

"We are working hard to help our guests," Jonathon Fishman, a spokesperson for the parent company of Royal Caribbean and Celebrity, told TPG. "It takes 30 business days from the cancellation date. It may take a couple of days for the cancellation to take effect."

Spokespeople for a number of cruise lines contacted by TPG said they were trying to process refunds as fast as they could. But they're struggling under a deluge of requests. They're also hampered by stay-at-home orders that have refund processors trying to handle their work from home offices instead of company sites.

Some lines also have laid off a large number of employees in recent weeks or have employees working on reduced hours. Carnival, Princess Cruises and Holland America in recent days have laid off or furloughed nearly 50% of their U.S.-based staff -- several thousand people in all.

At Miami-based Crystal, all employees -- not just refund processors -- have been working at home for weeks due to stay-at-home orders, spokesperson Susan Robison told TPG. They're also dealing with an extraordinary volume of refund requests due to simultaneous cancellations of sailings on all ocean, river and yacht vessels around the world into June.

"It is our intent to issue applicable refunds as quickly as possible," Robison said. "I can tell you that many of our guests are seeing refunds issued faster than our original estimate of up to 90 days."

Individual policies aren't always clear

Some cruise lines are posting the number of days it will take to receive a refund on their websites. Others only will tell you if you ask. But that's if you can get through to them. Many cruise lines report unprecedented call volume and have been asking customers for patience as they work through requests.

TPG contacted major cruise lines catering to North Americans about the topic and was given a wide range of estimates as to how long refunds would take. Most fell into one of four estimated timelines: 30, 45, 60 or 90 days.

A handful of lines did not respond to TPG's request for information.

Carnival, which accounts for nearly 20% of all cruises taken worldwide, only would say it is "committed to issuing refunds as soon as possible."

Carnival has canceled nearly all its cruises through September , with the exception of August sailings on eight of the line's 27 ships that remain on the schedule for now.

The situation "dwarfs any disruption we've experienced in even the worst hurricane season," Carnival said in a statement. "We can confirm that refunds are being issued to those guests that requested one."

Related: A line-by-line guide to cruise line cancellation and refund policies

Refunds even for people taking credits

Most cruise lines have offered customers on canceled sailings a full cash refund.

As an alternative, cruise lines will give customers on canceled cruises a future cruise credit for the amount they paid, often with a "bonus credit" added to make the credit more enticing .

Cruise lines want you to take the credit. With revenues plummeting , they're eager to preserve as much cash as they can on their balance sheets.

Still, whether you ask for the refund or take the credit, you'll likely be getting at least some money back from your line as a cash payment. Even for those taking the credit, many lines are refunding taxes, fees, port charges and other prepaid items in cash.

Carnival, for instance, has been sending cash refunds for all taxes, fees and port expenses that customers paid for cruises, even when the customer chooses the credit option. The result is that every one of the more than 1 million Carnival customers who had a cruise canceled are receiving some sort of refund that needs to be processed.

Related: The bizarre story of the last 8 cruise passengers at sea

It's a task so daunting, Carnival has pulled in management to help.

"Our customer service team has been approved for overtime, and we have trained other management employees to help as well," the line said in its statement to TPG.

For more TPG news delivered each morning to your inbox, sign up for our daily newsletter .

Frustration from some cruisers

The good news for those who are worried about their refunds is that refunds are happening. TPG has heard from readers on a number of canceled sailings who already have received their money back.

Still, TPG also has heard from readers who report trouble getting a confirmation that their request for a refund has been registered or is coming. Often, these complaints come from readers who booked through discount online travel agencies.

TPG also has heard from readers who booked with cruise companies that are not offering refunds for canceled trips. A handful of small companies that mostly operate river cruises, including Grand Circle Cruise Line and Scenic Luxury Cruises & Tours, only will give passengers on canceled sailings a voucher for a future cruise -- at least initially. Scenic says passengers can get a refund, but only after the voucher expires in 2023.

In at least one case, a cruise-selling company initially offered customers on a canceled cruise a refund and then didn't follow through on the offer.

TPG reader Kim Johnson, 64, of Tucson, Arizona, said Grand Circle initially offered her and a group of her friends a refund for a canceled Holland and Belgium river cruise. But two weeks later, Grand Circle pulled back the offer, she said.

"Grand Circle emailed us saying that we had been rebooked on the same cruise next year, with no mention of the refund," Johnson told TPG. "We had a new reservation number and were supposed to go online to accept the terms and conditions."

Related: Can I get my deposit back if I cancel a cruise?

Johnson said calls to the company "resulted in us being told that refunds were no longer an option." Johnson said her group doesn't want to switch their cruise to next year. They just want their money back.

Johnson was one of several members of her group who reached out to TPG and provided documentation of the initial offer of a refund from Grand Circle.

Asked about the group's complaint, a spokesperson for Grand Circle did not address the issue of the withdrawn offer of a refund but said the company was "committed to delivering the excellent travel experiences for which [they have] become known" over six decades in business.

"As soon as it is safe to do so, we will resume our regular departure schedule," spokesperson Ann Shannon said in an email to TPG. "In the meantime, in an effort to ensure that our travelers will be able to enjoy their planned trips, Grand Circle has rebooked their reservations for future available departure dates in 2021 and implemented generous policies providing additional savings."

While Grand Circle has rebooked passengers on canceled sailings for next year, passengers will be able to change the dates that the company has chosen for them, Shannon added.

Soon after TPG contacted Grand Circle, one member of Johnson's group, Barbara Ballard, 64, of Tucson, unexpectedly received the refund she had been seeking from Grand Circle. The refund came with no explanation, but TPG had mentioned Ballard's case specifically when inquiring about Grand Circle's policy. Johnson did not receive a refund at that time. But within 24 hours of this story originally posting, she said the company called to promise her entire group a full refund.

Related: How to refund a nonrefundable airline ticket

Here's a look at refund timelines for major lines catering to North Americans:

Azamara: 45 days

Carnival Cruise Line: Carnival has not issued an estimate for customers as to how long refunds will take to process.

Celebrity Cruises: 30 business days

Crystal Cruises: Up to 90 days

Disney Cruise Line: Did not respond to a request for information

Holland America: Approximately 60 days

MSC Cruises: 60 to 90 days

Norwegian Cruise Line: 90 days

Oceania Cruises: Up to 90 days

Princess Cruises: Up to 60 days (note: TPG has heard from several Princess customers who have said their refunds were taking longer than 60 days; in a statement sent to TPG, the line said it was "working to expedite the process as quickly as possible")

Regent Seven Seas Cruises : Up to 90 days

Royal Caribbean: 30 business days

Seabourn: Up to 60 days

Silversea: Up to 90 days

Windstar Cruises: Six to eight weeks

Additional resources for cruisers during the coronavirus outbreak:

• Why you shouldn't expect bargain-basement cruise deals anytime soon
• How to cancel or postpone a cruise due to coronavirus
• Good news for cruisers worried about strict new boarding rules
• Some of the year's hottest new ships could be delayed
• Stream these 13 movies, TV shows to get your cruise ship fix

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I need to cancel my booking, can I get a refund?

If you are cancelling your booking prior to your final payment, you will receive a refund unless you have booked a specific promotion with a non-refundable deposit and/or fare.

• For cruises 5 days or less, the final payment date is 75 days prior to sailing and for cruises 6 days or more, the final payment date is 90 days prior to sailing.

In addition to our themed sale fares (eg "72 hour" sale "Get Me Out of Here" sale), some of our fare types have restricted cancellation and refund terms which are not subject to our standard cancellation policy. We will notify you of the terms of your chosen fare type before you make a booking.

Subject to any rights that you have under the Australian Consumer Law, the following fare types are subject to the following terms:

• Choice Fare: The deposit is non-refundable at any time after the booking is made.
• Super Saver: The deposit is non-refundable at any time after the booking is made.
• Pack & Go: 100% of Total Fare is non-refundable any time after the booking is made.

Once your booking is within our cancellation period, the non-refundable amount will increase as the cruise departure approaches. When calculating the days prior to sailing, the day of sailing should not be considered as one of the days. The day of sailing is considered the first day of the cruise:

• From the final payment date to 56 days prior to sailing, the non-refundable component is the standard deposit amount.
• From 55 days prior to sailing to 30 days prior to sailing, the non-refundable component is 50% of the total fare or the standard deposit amount, whichever is greater.
• From 29 to15 days prior to sailing, the non-refundable component is 75% of the total fare or the standard deposit amount, whichever is greater.
• From 14 days prior to sailing to the day of your cruise, the non-refundable component is 100%* of the total fare.
• No refunds will be made if you do not show up for your cruise or if you interrupt or cancel your holiday once it has begun.

The total fare is defined as Cruise Fare, Transfer Services and Pre/Post Cruise Vacation Packages and Fly2Fun Air* (please note that Fly2Fun Restricted Air which is non-refundable at time of booking).

Note: For full 100% penalties, the refund will only include: Taxes, Fees and Port Expenses and Optional Prepaid Gratuities*.

If you have purchased Carnival's Fly2Fun* air, please note the following as it pertains to the cancellation of the air portion of your booking:

• Flexible Air*: Air is refundable outside of 60 days prior to sailing. Applicable penalties apply to changes made within 60 days.
• Restricted Air*: Air is non-refundable at time of booking.

* Applicable to North America departures only.

For guests booked directly with Carnival:  To check and see if your booking is subject to a cancellation non-refundable component, login to your carnival.com.au profile. Under the 'My Cruise Details' section, click on the 'Is there a non-refundable component for cancelling this booking' link.

For guests booked through a travel agent:  Please contact your travel agent directly to see if your booking is subject to a cancellation non-refundable component.

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Carnival Cruise Refund

Here’s What You Can Do to Get a Carnival Cruise Refund

Carnival Cruise Line is a large Florida-based company that provides cruise deals all over the world. If you’re a lover of sea voyages, you certainly enjoy cruising, but sometimes your trip can get canceled. Here’s what you can do to secure yourself a Carnival Cruise Line refund.

Carnival Cruise Refund Policy

Carnival Cruise Line has a strict but shifting policy on refunds and cancelations. You can try to find a straightforward answer to your refund inquiry on the company’s FAQs page , but you’ll just end up more confused.

To break it down to you, Carnival does not offer refunds for the trips when you’re the one who canceled them. Even when the company itself is to blame, it’s difficult to get your money back.

That said, there are always exceptions, and it never hurts to try.

You’re almost guaranteed a refund if:

• Carnival canceled the cruise because of the technical issues on their side
• You are covered by the Carnival’s Cruise Vacation Protection Plan
• You use the Carnival’s Great Vacation Guarantee

How to Request a Carnival Cruise Refund the Easiest Way

Though it may seem impossible to be refunded for the canceled cruise trip with Carnival, we’ll help you sail through the process and give you the strongest chances to get your money back.

Requesting a Carnival refund with the help of DoNotPay is as easy as it gets. You only need 60 seconds.

Access your DoNotPay account from your web browser and follow these prompts:

• Locate the File a Chargeback section
• Click Get Protected
• Provide the cruise payment details
• Tell us it’s Carnival Cruise Line you want a refund from
• Verify your request with a digital signature

It’s as simple as that. Much better than having to wait for weeks for Carnival to reply to your email or process your refund request.

DoNotPay ensures you have a strong chance of winning your refund by:

• Sending the letter to your bank with all your VISA or MasterCard chargeback codes
• Contacting the merchant to ask for a refund for you (this way, if you need to take the matter to small claims court, you have the evidence that you’d previously tried to resolve the issue and was denied your rightful refund)

If you’re having trouble getting in touch with other travel agencies or airlines, here’s how DoNotPay can help you contact Expedia customer service , United Airlines , or Delta Airlines .

Can You Get Carnival Cruise Refunds on Your Own?

You can also take the lengthier, step-by-step approach to request a Carnival refund manually. The only way you can do it is by getting in touch with the Carnival representatives. You have several options to do so:

Contacting Carnival by Phone

If you decide to talk to a Carnival agent about your paid cruise and how you can get refunded for it, you can do the following:

• Dial +1 (800) 764-7419
• Wait to reach the Carnival representative
• Make your inquiry

Please note that it may happen you won’t get a real person on the phone for hours and hours. It seems bizarre, but Carnival is a major cruise line in America, and their phone lines are usually blocked by an enormous number of confused or dissatisfied customers.

Here are the working hours for the Carnival Customer Service phone lines:

Requesting a Carnival Refund by Email

An alternative approach to getting through to Carnival is by sending them an email. Here’s how:

• Draft a formal email requesting a refund
• Send it to [email protected]
• Wait for Carnival to get back to you

Similarly to phone calls, emails can take an eternity to be reviewed and replied to. It’s not an ideal situation, which is why your best bet is to take a short-cut and request your refund with DoNotPay easy-peasy.

File a Refund Claim on the Carnival Website

Finally, you can choose to request your cruise refund on the Carnival website. It works by completing a detailed request form and submitting it to the company. Here’s how:

• Locate the help page on the Carnival website
• Type in Reimbursement Form in the search form
• Click on the link that leads you to the form
• Complete every detail that’s required
• Submit your request

More on the Carnival Cruise Line Refund Policy

An additional bit of information to keep in mind is that Carnival can choose to refund you either with the money you spent on the canceled cruise or the cruise credits to use for future trips. You can request either of these two options, but Carnival ultimately chooses for you.

Cruise credits come with a timeframe in which they can be used. They are usually valid for about a year or two.

What Is Carnival Vacation Protection?

The Carnival Cruise Vacation Protection Plan is a guarantee which ensures that you can cancel your trips and get refunded either in money or cash credits, depending on the reasons for your cancelation. This protection program also covers your travel insurance.

What Is Carnival's Great Protection Guarantee?

Though similar-sounding, the Carnival Great Protection Guarantee is different from the Vacation Protection Plan. The Protection Guarantee is an offer Carnival gives its guests to change their mind about the trip and disembark from the journey within 24 hours of departure. The paid fare is refunded in full, and the company covers the cost of your trip back home.

Note that this option is only available to U.S. and Canadian citizens, and it can’t be used more than two times. There are other limitations, which you can learn more about from Carnival itself .

What Do You Pay for When Booking a Carnival Cruise and How Much of It Is Refundable?

Your Carnival cruise ticket covers a number of different costs. Here is a neat table to check out if you’re confused about being refunded only a portion of the amount you paid:

Still Waiting for a Carnival Refund?

A carnival cruise adventure costs an average citizen a small fortune. You could be saving up for months and spend even longer than that in eager anticipation of such a journey—only to then have both the dream and the hard-earned money taken away from you.

A quick look at any Carnival social media page will show you the company is notorious for not issuing refunds to customers when they are entitled to them. If you are among them and believe Carnival has misused you, you can take action against the cruise line.

It’s a daunting process, but fear not—DoNotPay is here for you! We can guide you through each step of a small claims court dispute and help you win your case.

Here’s Everything Else DoNotPay Can Do

Once you request a Carnival cruise refund with DoNotPay, don’t forget to check out other useful DoNotPay features.

If you like traveling and staying in affordable accommodation, check out this article to learn all about the Airbnb refund policy . DoNotPay can also help you if your trip was canceled due to coronavirus and you need to get a refund or compensation from companies.

Our AI Consumer Champion automatizes pesky issues you can experience regularly, meaning you spend minimum time and effort in dealing with them.

To give you an example, DoNotPay can assist you with:

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• Getting refunds from any company
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DoNotPay is easily accessible in any web browser .

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• Carnival Cruise Refund Policy: Your Guide to Hassle-Free Refunds

Embarking on a cruise vacation is an exciting and memorable experience, but sometimes unforeseen circumstances may arise, leading to the need for a refund. Understanding the refund policy of your chosen cruise line is essential to ensure a hassle-free process and peace of mind. In this guide, we will delve into the Carnival Cruise refund policy, providing you with all the essential information you need to know to navigate the refund process smoothly.

Carnival Cruise Line, one of the world’s most popular cruise operators, offers a comprehensive refund policy that aims to provide flexibility and customer satisfaction. To help you grasp the key aspects of their refund policy, we have compiled a handy table summarizing the most important points:

Now that you have a glimpse of the key refund categories, let’s dive deeper into each one to provide you with a comprehensive understanding of Carnival Cruise’s refund policy.

**Booking Cancellations** When it comes to canceling your cruise booking, Carnival Cruise Line offers different refund options depending on the cancellation date and the fare type you booked. It is crucial to familiarize yourself with their cancellation policy to determine the potential refund amount or the availability of a Future Cruise Credit (FCC). To learn more about the specific cancellation windows and refund eligibility, visit [Carnival Cruise Line’s official website](https://www.carnival.com/help#faq-6986).

**Itinerary Changes** In the event of unexpected itinerary changes, Carnival Cruise Line strives to provide suitable alternatives or compensation to ensure customer satisfaction. The nature and timing of the change greatly impact the compensation offered. It is essential to review the specific details of your cruise’s itinerary change and understand the available options. For more information on Carnival Cruise Line’s itinerary change policy, refer to their [official website](https://www.carnival.com/help#faq-6987).

**Medical Cancellations** In unfortunate cases where medical conditions prevent you from embarking on your scheduled cruise, Carnival Cruise Line offers options for refunds or Future Cruise Credits. However, submission of proper medical documentation is required to initiate the refund process. Detailed information on the required documentation and the refund procedure can be found on Carnival Cruise Line’s [official website](https://www.carnival.com/help#faq-6990).

**Weather-Related Changes** Sometimes, adverse weather conditions may impact the planned itinerary of your cruise. Carnival Cruise Line endeavors to make necessary adjustments to ensure passenger safety and comfort. In such situations, passengers may be offered alternative cruises or refunds, depending on the severity and impact of the weather conditions. To understand Carnival Cruise Line’s policy regarding weather-related changes, please refer to their [official website](https://www.carnival.com/help#faq-6988).

By familiarizing yourself with Carnival Cruise Line’s refund policy and understanding the specific conditions and procedures for each refund category, you can ensure a hassle-free experience in case the need for a refund arises. Remember to always review the latest information on Carnival Cruise Line’s official website or contact their customer service for any inquiries or clarifications.

Sources: – [Carnival Cruise Line – Help & Support](https://www.carnival.com/help) – [Carnival Cruise Line – Terms & Conditions](https://www.carnival.

How do I get a full refund from Carnival cruise?

To obtain a full refund from Carnival Cruise, it is important to familiarize yourself with their refund policy. In order to initiate the refund process, you must cancel your booking within the designated timeframe specified by Carnival Cruise. It is advisable to cancel as soon as possible to increase the likelihood of receiving a full refund. Additionally, be aware that cancellation fees may apply depending on the timing of your cancellation. To request a refund, you can contact Carnival Cruise directly through their customer service channels, such as their website or phone line. For more detailed information on Carnival Cruise’s refund policy and step-by-step instructions, refer to their official website: https://www.carnival.com/help.

What are the new cruise refund rules?

Carnival Cruise has implemented new refund rules to ensure hassle-free refunds for their customers. Under these rules, if a cruise is cancelled by the cruise line, passengers have the option to receive a full refund or a future cruise credit. The refund process has been streamlined to make it faster and more efficient, with refunds being processed within 90 days of the cancellation. Additionally, Carnival Cruise offers a flexible booking policy that allows passengers to change their cruise dates or even cancel their booking up to the day before departure without any penalties. These new refund rules provide peace of mind to customers and demonstrate Carnival Cruise’s commitment to customer satisfaction. To learn more about Carnival Cruise’s refund policy, please visit their official website: [Carnival Cruise Refund Policy](https://www.carnival.com/about-carnival/legal-notice/refund-policy.aspx).

Can I cancel my cruise for a full refund?

Canceling your Carnival Cruise and receiving a full refund is possible if you adhere to the Carnival Cruise Refund Policy. To ensure a hassle-free refund, it’s essential to understand the terms and conditions. Generally, if you cancel your cruise at least 91 days before the departure date, you may be eligible for a full refund. However, cancellation fees may apply if you cancel closer to the departure date. It’s important to review the specific cancellation policy for your cruise as it may vary. For more detailed information on Carnival Cruise’s refund policy, visit their official website: https://www.carnival.com/about-carnival/legal-notice/refund-policy.aspx. This resource provides clarity and peace of mind for those considering canceling their cruise and seeking a full refund.

How long does it take Carnival cruise to refund money?

When it comes to refunds from Carnival Cruise, the timeline may vary depending on the circumstances. According to Carnival Cruise Refund Policy, it typically takes 7-10 business days for refunds to be processed. However, please note that during peak seasons or unforeseen situations, it might take longer. It is essential to cancel your booking in a timely manner and follow the correct procedures to ensure a smooth refund process. For more information on Carnival Cruise refund policy and steps to request a refund, please visit their official website: https://www.carnival.com/about-carnival/legal-notice/refund-policy.

Can i get a refund if i cancel my carnival cruise

Carnival Cruise Line has a comprehensive refund policy in place to ensure hassle-free cancellations and provide peace of mind to their customers. If you need to cancel your Carnival cruise, you may be eligible for a refund depending on the timing of your cancellation. Refunds are typically available if you cancel before the final payment due date or within the specified cancellation period. It’s important to review the terms and conditions of your specific booking as they may vary. To learn more about Carnival’s refund policy and how to initiate a refund request, visit their official website at [insert reliable source/link]. Understanding the refund process can help you navigate cancellations with ease and ensure a stress-free experience with Carnival Cruise Line.

In summary, understanding Carnival Cruise’s refund policy is crucial for those seeking hassle-free refunds. By familiarizing yourself with the terms and conditions outlined by the company, you can navigate the process with ease and ensure a smooth refund experience.

When it comes to cancellations and refunds, Carnival Cruise offers various options depending on the timing and circumstances. If you need to cancel your cruise, it’s important to do so in accordance with the stated deadlines to maximize your chances of receiving a refund. The refund amount may depend on factors such as the cancellation date, type of fare booked, and any applicable penalties or fees.

To stay informed and up-to-date on Carnival Cruise’s refund policy, it is recommended to visit their official website. They provide a comprehensive breakdown of their cancellation and refund guidelines, outlining the specific terms and conditions associated with each fare type.

Additionally, trusted sources such as travel agencies and online forums can provide valuable insights and firsthand experiences regarding Carnival Cruise’s refund policy. Websites like Cruise Critic (www.cruisecritic.com) offer a wealth of information from fellow cruisers, including tips and advice on navigating the refund process.

It’s important to note that refund policies may vary depending on the specific circumstances, such as unforeseen events or disruptions beyond the control of the cruise line. In such cases, it is advisable to review the company’s policies regarding these situations, as they may have special provisions or considerations.

To ensure a hassle-free refund experience, it is essential to keep all relevant documentation, such as booking confirmations and cancellation notices. These documents may be required when contacting Carnival Cruise’s customer service team or submitting a refund request.

In conclusion, understanding Carnival Cruise’s refund policy is essential for those seeking hassle-free refunds. By familiarizing yourself with their terms and conditions, staying informed through trusted sources, and keeping all necessary documentation, you can navigate the refund process with ease. Remember to always review the specific guidelines associated with your fare type and be aware of any special provisions for unforeseen events. With the right knowledge and preparation, you can ensure a smooth and efficient refund experience with Carnival Cruise.

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How To Cancel Your Carnival Cruise

Published: December 9, 2023

Modified: December 28, 2023

by Janie Markowitz

• Travel Tips

Introduction

Canceling a Carnival Cruise can be a disappointing event, but sometimes unforeseen circumstances or changes in plans may necessitate it. Whether it’s due to a last-minute emergency, health concerns, or simply a change in vacation plans, knowing how to cancel your Carnival Cruise can help alleviate some of the stress and uncertainty surrounding the process.

In this guide, we will walk you through the steps to cancel your Carnival Cruise effectively and minimize any potential fees or penalties. From gathering the necessary information to understanding the cancellation policy and contacting customer service, we have got you covered.

Before diving into the details, it is essential to review your booking confirmation and understand the terms and conditions of your reservation. This will provide a clear picture of the cancellation policy, as policies may vary depending on the type of cruise, length of the trip, and timing of the cancellation.

It’s important to note that canceling a Carnival Cruise should always be the last resort. In cases where possible, consider exploring other options such as rescheduling, changing the itinerary, or transferring the reservation to someone else. However, if cancelation is unavoidable, follow the steps outlined in this guide to streamline the process.

Keep in mind that each cruise line has its own cancellation policies and procedures, so while this guide specifically focuses on Carnival Cruise, it is always a good idea to double-check the information provided against Carnival Cruise’s official website or contact their customer service for the most accurate and up-to-date details.

Let’s now proceed to the first step: gathering the necessary information before initiating the cancellation process.

Step 1: Gather Necessary Information

Before canceling your Carnival Cruise, it is important to gather all the necessary information related to your booking. Having this information readily available will make the cancellation process smoother and more efficient.

Here are some key pieces of information you should gather:

• Booking Details: Retrieve your booking confirmation number, which is typically provided in the confirmation email or document received at the time of booking. This number serves as a unique identifier for your reservation and will be required when communicating with Carnival Cruise customer service.
• Travel Dates: Make note of the exact dates of your scheduled cruise. This includes both the departure date and the return date. Having this information handy will help customer service agents provide you with accurate and relevant assistance.
• Cabin Type: Identify the type of cabin you booked, such as an inside cabin, oceanview, balcony, or suite. This information may impact the cancellation policy and potential fees associated with the cancellation.
• Guest Information: Note down the names of all guests listed on the reservation. This includes full names, as well as any additional details such as age, gender, and special requirements. This information may be required when discussing the cancellation or any potential refunds.
• Contact Information: Ensure that you have the correct contact information associated with your reservation. This includes your phone number and email address. Carnival Cruise may need to reach out to you regarding the cancellation or any further documentation requirements.
• Insurance Coverage: If you purchased travel insurance, gather the details of your policy. This includes the insurance provider, policy number, and any relevant contact information. Understanding your insurance coverage can help you determine if you are eligible for any reimbursements due to the cancellation.

By gathering this information beforehand, you will be well-prepared to provide accurate details to Carnival Cruise customer service during the cancellation process. This will help expedite the process and ensure that you receive the necessary assistance and information regarding refunds or future cruise credits.

With the necessary information in hand, let’s move on to step two: reviewing the cancellation policy set by Carnival Cruise.

Step 2: Review Cancellation Policy

Before proceeding with the cancellation, it is crucial to familiarize yourself with the cancellation policy set by Carnival Cruise. The cancellation policy contains important information regarding any fees, penalties, or refund eligibility associated with canceling your reservation.

Here are some key factors to consider when reviewing the cancellation policy:

• Timing: Pay attention to the timeframe in which you must cancel to be eligible for a refund or future cruise credit. Carnival Cruise typically has specific deadlines that determine the cancellation fees or penalties based on the proximity to the departure date.
• Cancellation Fees: Understand the fees associated with canceling your reservation. Depending on the timing of the cancellation, you may be subject to certain fees or charges. Take note of the specific amount or percentage of the total fare that will be deducted from any potential refund.
• Refund Options: Determine whether the cancellation policy offers a refund or a future cruise credit. Some cruise lines may provide the option to receive a refund to the original form of payment, while others may offer a credit towards a future cruise. It’s important to assess your preferences and check if the policy aligns with your expectations.
• Insurance Coverage: If you purchased travel insurance, review the coverage details related to trip cancellations. Check if the policy covers the circumstances that led to your cancellation and what documentation may be required for filing a claim.
• Special Promotions or Discounts: If you booked your cruise under a special promotion or discounted rate, review the terms and conditions associated with the offer. Some promotions may have specific cancellation policies or restrictions that differ from the standard policy.

By thoroughly reviewing the cancellation policy, you will have a clear understanding of the potential fees, refund options, and any other relevant details. This knowledge will help you make an informed decision about whether to proceed with the cancellation and what to expect in terms of financial implications.

Once you have familiarized yourself with the cancellation policy, it’s time to move on to step three: contacting Carnival Cruise customer service to initiate the cancellation process.

Step 3: Contact Carnival Cruise Customer Service

After reviewing the cancellation policy, it’s time to contact Carnival Cruise customer service to initiate the cancellation process. Carnival Cruise has a dedicated customer service team that can provide guidance and assistance throughout the cancellation process.

Here are the key steps to follow when contacting Carnival Cruise customer service:

• Choose the Preferred Communication Channel: Carnival Cruise offers various channels to contact customer service, including phone, email, and live chat. Pick the method that best suits your preferences and have the necessary information, such as your booking details, readily available.
• Provide Booking Details: When reaching out to customer service, be prepared to provide your booking confirmation number, travel dates, and the names of all guests on the reservation. This information will help customer service agents locate your booking and assist you more effectively.
• Inform Reason for Cancellation: Clearly communicate your reason for canceling the cruise. Whether it is due to a personal emergency, schedule change, or any other valid reason, providing this information helps customer service understand your situation and offer appropriate solutions or options.
• Ask About Refund Options: Inquire about the refund options available based on the cancellation policy. If you are eligible for a refund, ask whether it can be issued to the original form of payment or if it will be provided as a future cruise credit. Also, clarify the timeframe within which you can expect the refund or credit.
• Clarify Any Additional Concerns: Take the opportunity to address any specific concerns or questions you may have about the cancellation process, fees, or future bookings. Customer service representatives are there to assist you and provide clarification on any uncertainties you may have.
• Document the Interaction: During your conversation with customer service, make sure to document important details, such as the name of the representative you spoke with, the date and time of the conversation, and any instructions or agreements discussed. This documentation can serve as a reference in case of any future discrepancies or misunderstandings.

Remember to remain calm and patient during your interaction with customer service. They are trained professionals who are there to assist you and find the best possible resolution to your situation.

With the guidance and assistance of Carnival Cruise customer service, you are now one step closer to completing the cancellation process. The next step will cover the actual cancellation process and potential fees involved.

Step 4: Cancellation Process and Fees

Once you have contacted Carnival Cruise customer service and informed them of your decision to cancel, it’s time to proceed with the actual cancellation process. Carnival Cruise has specific procedures in place to handle cancellations, and understanding these steps can help ensure a smooth and hassle-free experience.

Here’s what you need to know about the cancellation process and potential fees:

• Follow Customer Service Instructions: Customer service will provide you with detailed instructions on how to proceed with the cancellation. They may ask you to submit a formal cancellation request or provide certain documentation to support your cancellation.
• Be Mindful of Timing: Pay attention to the deadline provided by customer service for the cancellation process. Depending on the timing of the cancellation, you may be subject to different fees or penalties outlined in the cancellation policy.
• Cancellation Fees: Based on the cancellation policy, there may be certain fees or penalties associated with canceling your reservation. These fees can vary depending on factors such as the proximity to the departure date and the type of cabin booked. Be prepared to pay these fees if applicable.
• Refund Options: If you are eligible for a refund, customer service will provide information on the refund options available. The refund may be issued to the original form of payment or provided as a future cruise credit, as per the terms and conditions of the cancellation policy.
• Document Confirmation: Once the cancellation is processed, make sure to receive and retain a confirmation of the cancellation. This confirmation should include details such as the cancellation date, any fees deducted, and the refund or credit amount, if applicable.
• Keep an Eye on Your Account: After the cancellation, monitor your bank account or credit card statement to ensure that any refund or future cruise credit is processed correctly. If there are any discrepancies or issues, promptly contact customer service for resolution.

It is crucial to note that the cancellation process and associated fees may vary depending on factors such as the type of cabin, length of the cruise, and timing of the cancellation. It is recommended to refer to the cancellation policy provided by Carnival Cruise and discuss any specific details with customer service to have a clear understanding of the process unique to your situation.

Now that you are aware of the cancellation process and potential fees, let’s move on to step five: documentation and confirmation of the cancellation.

Step 5: Documentation and Confirmation

After successfully completing the cancellation process with Carnival Cruise, it is essential to ensure that you have proper documentation and confirmation of the cancellation. This documentation serves as proof of the cancellation and can be valuable in the event of any future queries or issues.

Here are the key steps to follow for documentation and confirmation:

• Request Confirmation: Once the cancellation process is finalized, ask customer service to provide you with a confirmation of the cancellation. This confirmation should include details such as the cancellation date, any fees deducted, and the refund or future cruise credit amount, if applicable.
• Save Electronic or Physical Copies: Keep both electronic and physical copies of the cancellation confirmation in a safe place. This ensures that you have easy access to the documentation whenever needed.
• Check Refund or Credit Timeline: Confirm with customer service the anticipated timeline for receiving any refunds or future cruise credits. Carnival Cruise typically provides an estimated time frame for processing these transactions, but it’s helpful to have an idea of when to expect the funds or credits.
• Double-Check Your Account: After the cancellation, periodically check your bank account or credit card statement to ensure that any refunds or future cruise credits have been processed correctly. Make a note of the transaction details for your records.
• Keep Communication Records: Maintain a record of any email exchanges, chat transcripts, or phone conversations related to the cancellation process. These records can provide valuable evidence in case of any disputes or discrepancies in the future.

By documenting the cancellation and saving confirmation details, you have a clear record of the cancellation process and any associated refunds or credits. This documentation adds an extra layer of protection and ensures that you can easily reference the information when needed.

With the cancellation successfully documented and confirmed, you have completed step five. The final step, step six, will cover any follow-up actions you may need to take after canceling your Carnival Cruise.

Step 6: Follow-up Actions

After canceling your Carnival Cruise, there are a few follow-up actions you may need to take to wrap up the process and ensure a smooth transition. These actions can help you tie up any loose ends and provide a sense of closure to the cancellation.

Here are some key follow-up actions to consider:

• Review Other Travel Arrangements: If you made any additional travel arrangements, such as hotel bookings or transportation, due to the cruise, review those bookings and make any necessary adjustments or cancellations. This will help avoid any unnecessary expenses or conflicts in your travel plans.
• Communicate with Travel Companions: If you were planning to travel with others, make sure to inform them about the cancellation and discuss any alternative plans. This is important to ensure that everyone is on the same page and can make appropriate arrangements accordingly.
• Cancel Excursions or Activities: If you had pre-booked any shore excursions or onboard activities, reach out to the respective providers and cancel those reservations. This will prevent any charges or fees associated with the activities and free up your schedule for other plans.
• Inform Insurance Provider: If you purchased travel insurance, contact your insurance provider and inform them about the cancellation. They can guide you on the necessary steps to initiate any claims for reimbursement, if applicable, as per the terms and conditions of your policy.
• Consider Future Cruise Options: While canceling a cruise may be disappointing, it doesn’t mean that you cannot plan for future travel experiences. Take some time to explore the options available for rebooking your cruise or consider other itineraries offered by Carnival Cruise. Their customer service can provide you with information on future cruise credits or any special offers available.
• Provide Feedback: If you feel inclined, consider providing feedback to Carnival Cruise about your cancellation experience. Sharing your thoughts and experiences can help them improve their services and assist other travelers who may be in a similar situation.

By completing these follow-up actions, you can ensure that all aspects related to your canceled Carnival Cruise are properly addressed. It will also help you transition from the cancellation to any alternative plans or future travel arrangements, allowing you to make the most of your vacation time.

Remember, even though the cancellation may be disappointing, taking these follow-up actions can help you move forward and look ahead to new travel opportunities.

With the six steps outlined in this guide, you now have a comprehensive understanding of how to cancel your Carnival Cruise effectively. By gathering necessary information, reviewing the cancellation policy, contacting customer service, managing the cancellation process and fees, documenting the cancellation, and following up with necessary actions, you can navigate the cancellation process with confidence and minimize any potential complications.

While we hope you won’t need to cancel your Carnival Cruise, having this knowledge at your disposal will help you in case unforeseen circumstances arise. Remember to always refer to Carnival Cruise’s official website or contact their customer service for the most accurate and up-to-date information regarding their cancellation policies and procedures.

We wish you smooth travels and hope you have many enjoyable cruise experiences in the future!

Canceling a Carnival Cruise is never an ideal scenario, but sometimes circumstances arise that require us to make changes to our travel plans. By following the steps outlined in this guide, you can navigate the cancellation process with confidence, while minimizing any potential fees or complications.

Throughout this guide, we have covered the importance of gathering necessary information, reviewing the cancellation policy, contacting Carnival Cruise customer service, understanding the cancellation process and associated fees, documenting the cancellation, and following up with any necessary actions. By following these steps, you can ensure a smooth and effective cancellation experience.

Remember that each cruise line may have its own policies and procedures, so it’s always important to rely on accurate and up-to-date information from Carnival Cruise’s official website or their customer service team.

While canceling a cruise may be disappointing, it’s important to remain positive and explore alternative options for travel in the future. Look into rebooking your Carnival Cruise or consider other itineraries offered by the cruise line. With time, you will have the opportunity to embark on new adventures and create lasting memories.

Lastly, we encourage you to maintain open communication, both with Carnival Cruise customer service and with any travel companions or providers involved in your travel arrangements. This will ensure that everyone is well-informed and can make the necessary adjustments.

We hope that the information provided in this guide has been helpful in guiding you through the process of canceling your Carnival Cruise. Our best wishes go with you as you navigate any changes to your travel plans and we hope that you will have many enjoyable cruising experiences in the future.

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Cruise with John for Fun Sake #7

John Heald's "Cruise with John - For Fun's Sake #7" cruise, sailing February 16, 2025 on the Carnival Magic, is a unique annual event giving you a chance to cruise with one of the most popular cruise directors in the business! John has spent decades delighting Carnival guests, building up a unique fan following, and now serves as our first-ever Brand Ambassador. Exclusively for the Cruisers:

• Two complimentary drink parties
• Private Tea Time(s)
• Special morning breakfasts
• Lots of private activities and events with John
• A Welcome Aboard lanyard
• A special gift
• And a massive dollop of FUN!

Carnival Cruise Line fixes an onboard problem passengers hated

W hen you take a cruise, in most cases your room key serves as your only method of paying for things on board. Cash is generally accepted only for tips.

The system makes sense because everyone needs to have their room key with them to, well, get back into their room. People usually connect their room keys to credit cards for onboard spending.

Related: Carnival Cruise Line shares controversial onboard dining policy

Parents can put spending limits on their kids' accounts or even bar them from making any added purchases. At least having a daily limit for children makes sense because kids may not realize how quickly arcade, candy store and ice cream charges add up.

On Carnival Cruise Line ( CCL ) and Royal Caribbean, as well as most other cruise lines, you can track your on-board spending in the app. Doing that is a good idea because mistakes happen and it's much easier to get those errors fixed while you're on board than it is after your trip ends.

Some passengers either don't have credit cards or don't want to share their cards with the cruise line. If you are one of them, you can put cash in your account at Guest Services. You can also use cash to pay down your bill before your credit card gets charged.

On a Carnival ship you can also use the cruise line's gift cards in lieu of cash to pay down your account or to cover future on-board spending. Or at least you are supposed to be able to.

Carnival fixes an onboard payment problem   

Carnival Brand Ambassador John Heald spends much of his week answering questions on his Facebook page. 

Many of the problems he solves are specific to the persons asking the questions, but when enough people experience the same problem, he realizes that the issue may extend to multiple ships or even the entire fleet.

And when that happens, he can bring the problem to the attention of company leadership, whom he collectively refers to as "The Beards."

"I had been hearing from many of you that you had not been able to use your Carnival Gift Cards at the kiosks which I know had been a convenient way to add them to your Sail and Sign account. I expressed these comments to my colleagues who have confirmed that you can now do so on all the ships," he said on his Facebook page.

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Having Heald as a conduit to leadership benefits both the cruise line and its passengers. The brand ambassador works to keep both constituencies happy.

"I thank them for listening and please do let me know if any of you have any concerns with this in the future," he added.

Heald shares details on his FFS cruise

In addition to answering questions on his Facebook page, Heald also regularly hosts what the cruise line calls its "FFS," or "For Fun's Sake," cruise. There, Heald hosts multiple events for a subset of people on the ship who specifically book the FFS cruise.

Heald recently disclosed when and on what ship his next cruise would be. 

"Hello, again and I am proud to announce the details of our cruise for FFS #7 in 2025. Before I do I have to explain a few things. I wanted to do a cruise from Texas or New Orleans or the West Coast. However, with bookings so strong on so many cruises, the problem was that I could not find a cruise with so many open cabins to allow a large amount (700 people) to book," he wrote.

The brand ambassador said that Carnival's revenue-management group gave him two choices for the FFS cruise.

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"One was a cruise to Alaska in April and the other, well, was this one and as much as I would have loved Alaska, I know that it would have meant many would not want to join me. And so, here we go: Ship, sail date and itinerary: 6-day cruise on the Carnival Magic, departing Miami, Florida on February 16, 2025," he added.

'I just felt so helpless': Carnival Sunrise cruise ship faces flooding

A Carnival Cruise Line ship faced flooding on its way back to Miami over the weekend.

Carnival Sunrise was returning from a five-day Caribbean cruise at the time. Passenger Rachel Cox woke up to pounding on her cabin door around 2 a.m. on Saturday.

As she and her family got out of bed, they stepped into what she estimated was 2 to 4 inches of water. “We opened the door and people are yelling and screaming ‘Hey, we're taking on water. We're flooding,’ ” she told USA TODAY.

Cox, 38, was staying in an inside cabin on Deck 10 with her partner and son, and her mother and daughter stayed in the adjacent room.

After a man wearing what looked like a security uniform told them to go to their muster station, they gathered their belongings and scrambled down the stairs – in part because water was pooling around the elevator bank.

“We're literally running down the stairwells, and as we are, (on) every single floor water's just coming out of the ceilings, it’s coming up through the floor, we see water on the sides of the walls,” said the Arkansas-based nonprofit executive director.

The captain came to speak with Cox and other guests holed up in the ship’s Liquid Lounge. He informed them that the vessel had taken on water and that bad weather had changed their route, though Cox said the captain did not get specific. Cox and her family did not hear any other official updates from the line, but the crew distributed bottled water and a small number of blankets to passengers.

They stayed there until they got off the ship shortly after 8 a.m. Saturday (though Cox and her partner did go back upstairs briefly to retrieve their life jackets).

Story continues below.

“Carnival Sunrise encountered heavy rain while the ship was returning to Miami overnight Friday into Saturday,” Carnival spokesperson Matt Lupoli said in an emailed statement. “Some staterooms were taken out of service for Saturday's departure as our team completed clean up and replaced carpet. Those guests who were not able to sail were provided full refunds, a future cruise credit and received overnight accommodations if they needed them.”

Cox said the cruise line did not initially offer her a refund or other compensation, despite her belongings getting wet, including large suitcases the crew had stored ahead of disembarkation. She contacted Carnival when she got home and said she didn’t hear back until Wednesday morning, when a guest services representative asked to set up a call.

A couple of hours later, the cruise line also sent her a note signed by Carnival Cruise Line President Christine Duffy, offering a 25% future cruise credit and inviting guests to submit documentation for review of damage to personal belongings.

“On behalf of the entire Carnival family, I am writing to express our sincerest apologies for the inconvenience you experienced as a result of the water intrusion incident that occurred the final night of the voyage,” Duffy said in the email, which Cox shared with USA TODAY. “We understand that being moved from your stateroom during those late hours must have been frustrating, and we deeply regret the disruption to your plans and comfort.”

Lupoli said in a separate statement that passengers "affected by the flooding incident on Carnival Sunrise were directed to the main lounge, not their muster stations, where our team worked to make them as comfortable as possible."

"The captain apologized for what occurred on board, a burst pipe due to a large amount of rainwater, and our Guest Care team has followed up as well, sending a letter and issuing a credit for those inconvenienced," he said. "We appreciate their understanding and support."

What is the best time to take a cruise?: We broke it down by region

Cox, who has been on over a dozen Carnival cruises, said the experience soured her on taking another – at least for now. “I had several pleasant experiences before this one, but at this moment in time, I can't imagine ever getting on another ship because I just felt so helpless.”

The news comes after Royal Caribbean International’s Serenade of the Seas, which is now operating the nine-month Ultimate World Cruise, also experienced flooding after rough weather off the coast of South America in January.

Nathan Diller is a consumer travel reporter for USA TODAY based in Nashville. You can reach him at [email protected].

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Hoteam 4 Pcs Large Graduation Cruise Door Decorations Magnetic 2024 Graduation Magnets Big Congrats Grad Refrigerator Magnets Cruise Ship Magnets for Carnival Cruise Cabin Stateroom(Classic)

( $3.25 / Count )

( $2.75 / Count )

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About this item.

• Graduation Cruise Magnets Set: the package comes with 4 pieces of graduation magnets for cruise door, and each of them is designed in cute appearance, and enough quantities are also sufficient to satisfy your graduation trip demands, making your graduation season trip more meaningful and memorable
• Graduation Theme Design: these door magnets for cruise ship are designed with cruise shape, coming with classic graduation elements, such as graduation hat, diploma, palm tree, firework, and so on, charming and beautiful, so you can use them to decorate your cruise doors, which can help you quickly recognize your room number, suitable for traveling during graduation season
• Large Size: each refrigerator magnet measures about 9.84 inches/ 25 cm in height, large enough for decorating your cruise doors, and can be easily noticed by others, letting everyone around you congratulate you on your graduation trip; Please carefully confirm the size carefully before purchase
• Sturdy to Use: our 2024 graduation cruise door magnets decorations are made of quality PVC magnets material, lightweight and portable, solid and wear resistant, and not easy to deform or break; What's more, they come with good adhesion which can be applied to any magnetic surface without falling off easily, bringing you a pleasant use experience
• Wide Applications: the graduation magnets for cruise door are versatile for various places, such as cruise door, fridge, garage, car, or other stainless steel surfaces, and they will be ideal accessories for graduation parties, summer parties, cruise grad themed parties, or any other occasions

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4 Pcs Cruise Door Decorations

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Features: You can send our cruise magnets as thoughtful gifts to your students, girlfriend, boyfriend, sisters, or any other people who are going to graduate, which can sincerely show your blessings. The edges of the cruise door magnet may have bent during transport, you can use a warm hairdryer to flatten the edges as you blow, and they will soon return to their original shape. Our cruise magnets for door decoration are easy to use, do not damage metal surfaces and leave no residue, and can be applied again and again. Specifications: Material: PVC magnets Color: as pictures shown Size: approx. 9.84 inches/ 25 cm in height Package includes: 4 x Graduation magnets for cruise door Notes: Manual measurement, please allow slight errors on size. The color may exist a slight difference due to different screen displays.

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