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Approximately 8 mins Tram Approximately 8 mins Bus -->

Take the West Midlands Metro Metro in the direction of Wolverhampton

Plan Your Journey

• Plan your journey using our Journey Planner on the left.

Plan your journey using our Journey Planner on the above.

Purchase your tickets with my metro app, download timetable, the easiest way to pay for your metro journeys, download the my metro app.

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• 0345 835 8181
• [email protected]

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Midland Metro Limited (trading as West Midlands Metro). Registered in England and Wales | company number 10932342 | Registered office: 16 Summer Lane, Birmingham, B19 3SD

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TfWM- Powered by Swift 4+

West midlands combined authority.

• 1.4 • 133 Ratings

iPhone Screenshots

Description.

Get everything you need to travel around the West Midlands with ease, when you download the TfWM app (Formerly Swift App). View departure times for bus, train and tram, find your nearest mode of transport, manage your Swift account, find and buy transport tickets on the go, plan a journey, and book car hire quickly and simply. Please note: If you have an older device you may experience some slower loading times. For Swift customers, account switching is not available yet within the app. Purchases made for any child linked accounts will not be valid in the app. For now, please continue to buy those products and manage your account online. If you would like to set up a child account, you can still do this online. Features: • Instantly find and buy transport tickets for your West Midlands travel • No need to visit a travel shop or go to a Swift Kiosk, top-up your Swift card on the go • Payment made simple, pay for tickets using Debit/Credit card • Collect your products on your Swift card using the Swift Collector • Use our handy locator map to find your nearest mode of West Midlands transport • Keep up to date with the latest departure times for bus, train and tram · Add all modes of transport as favourites (bus stop, tram stop, train station, cycle bay, car hire, car club) · Manage your favourites by renaming them or removing them from your favourite list · Quick access to departure information from your homepage • Explore our new transport services and book car club, hire a car or a bike • Easily plan a journey and find the best route to get you to your destination quickly • Know everything about your ticket including when you need to collect and when your ticket will expire • View your latest Swift card balance and never get caught out with negative funds We all lead busy lives and want life to be as simple as possible. So why shouldn’t travel be just as simple? The TfWM app makes this possible, combining all your West Midlands transport needs in one place, at the touch of a button. Whether it’s checking a train, bus or tram time, locating the nearest bus stop or train station, topping up your Swift card or planning a journey, this app can make West Midlands travel easy. There’s no need to sit in front of a laptop or go to a shop to manage your travel needs. You can buy transport tickets in advance or just before you travel. Jump on the bus and plan a journey whilst you’re travelling. You can check your next connecting transport service to see if there are any delays. Quickly find an alternative route for when there is a traffic jam or road incident. Beat the rush by knowing when your next bus is arriving. Your Swift account, your tickets, your departure times and your transport service locator all on your phone in one smart app. The TfWM – Powered by Swift app is the smart way to travel around the West Midlands. Use your app for Birmingham travel, Coventry, Wolverhampton, Dudley, Sandwell, Walsall and Solihull. You can also use it to locate many transport services including, National Express bus, West Midlands Trains and West Midlands Metro. If you’re new to Swift, you can use the app to create an account. Find and buy the transport ticket you need for your journey, whether it be for Birmingham travel, Coventry travel, a Monthly ntrain or Monthly regional travelcard. You can then use your phone to collect your transport ticket on your Swift card and start travelling. It’s as simple as that. https://www.tfwm.org.uk/swift-and-tickets/ A card production time applies to new customers. New customers will need to wait 7 days to receive their Swift card before they can start travelling. NFC is required to use the Swift Collector feature within the app. You will need to have an Apple iPhone 7 or later with iOS 13.

Version 2.10.5

Retention of feedback selection after app close

Ratings and Reviews

133 Ratings

Don’t bother!!!

I’ve had to update to this app as the old one had as old version had been turned off. This app is absolutely crap and will be getting removed as every time I’ve tried to open it it’s taken forever to load. I’ve tried to sign in every time as it doesn’t remember my details despite I’ve pressed the save details box and not supported on iOS keychain so that doesn’t save it but says details not recognised. You can’t pinpoint your location straight away it just gives you a overview of the whole of the midlands with loads of little circles with numbers on them. You have to pinpoint the actual bus stop you want to view the times of, if you add the bus stop and the one across the road to your favourites it doesn’t say what direction it’s going, for example the 2 bus stops I’ve added one goes towards Solihull and the other goes towards Sheldon but nothing is physically said on the page so you need to check and then check again to make sure you’ve got the bus stop. Please go back to old version or get this app sorted out!!!

Awful user experience

This app just doesn’t work at all. So many poor reviews all citing the same bugs, I’m so surprised that a professional app with this many faults is allowed to be released to the public. Far from making life easier, it makes it ten times worse if not more. Even the website is out of sync in terms of information to go with this app, and it drives me absolutely insane. We’re told to use more public transport, yet this is just plain confusing. Maybe they can learn how to do things the right way from TFL.

This is awful. All I need to know is what time the next bus is. I could do that from the old app quickly and easily. No chance of that with this one! Why the need to change? Also, I have tried numerous times to register and just get blank screens part way through the registration process and can’t go any further. This app needs some serious attention before it can be considered to be even remotely useful. Take a look at TfL and the Cardiff Bus app to see how things should be done.

App Privacy

The developer, West Midlands Combined Authority , indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .

Data Linked to You

The following data may be collected and linked to your identity:

• Financial Info
• Contact Info
• User Content
• Identifiers
• Diagnostics

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

Privacy practices may vary based on, for example, the features you use or your age. Learn More

Information

• Developer Website
• App Support
• Privacy Policy

More By This Developer

Swift Collector

SwiftParking

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• Terms of Service
• Privacy Policy

West Midlands Bus Users

Journey Planning

Whether you’re new to travelling by bus, or a seasoned traveller making an unfamiliar journey, there are a number of resources available so you can plan your journey in advance and travel in confidence.

TfWM Journey Planner

The Transport for West Midlands (TfWM) website has a very handy journey planning tool that will allow you to plan your journey in advance and give exact details on the journey you will need to take. You can specify various other public transport methods apart from the bus, and you can be provided with step-by-step walking instructions for travelling between interchange stops

Click here to plan your journey!

Google Maps

You can also plan public transport journeys using Google Maps (website and app). Right-click on the map to select your ‘from’ and ‘to’ points, and then click the Transit icon (that looks like a train)

Go to Google Maps website

The Traveline Midlands website offers a journey planning service that will even plan your journey beyond the West Midlands!

Go to Traveline Midlands website

Mobile Apps

For journey planning on the move, use the TfWM app, see the Apps page for more information and links.

Other mobile apps I have used that are very useful and I can personally recommend are ‘Citymapper’ and ‘Moovit’, search for them in the Apple or Google Play stores.

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Travel information

Read advice on using our public transport network.

Help for disabled people

You can use public transport in a wheelchair. We train drivers and conductors to help people with disabilities.

Personal safety advice

Our transport network is safe. We have a police team who patrol the network. Find out how to keep safe when you travel.

How to get to a Hospital

Hospitals in the West Midlands are easy to get to using public transport.

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Your privacy settings

We use cookies to help you with journey planning and relevant disruptions, remember your login and show you content you might be interested in. If you're happy with the use of cookies by West Midlands Combined Authority and our selected partners, click 'Accept all cookies'. Or click 'Manage cookies' to learn more.

West Midlands Bus on Demand

From 22 December 2023, West Midlands Bus on Demand will no longer be serving Warwickshire. Find out more about the changes.

West Midlands Bus On Demand is a new type of bus service that anyone travelling in the Coventry area can use. It does not follow a specific route.

Instead, you book a journey and a bus will pick you up at a time you choose. 

Download the app on Google Play or iOS

It operates 7 days a week:

Monday to Friday, 6am to 11pm Saturday, 8am to 11pm Sunday, 8am to 3:30pm

Registering for West Midlands Bus On Demand

You will need to register if you would like to use the service.

• Download our app on Google Play for Android or the App Store for iOS
• Create an account
• Add a default payment method

You can also register without the app - call 0345 034 8670 .

Our phone lines are open:

Monday to Friday , 8am to 6pm Saturday, 8am to 4pm Sundays & Bank Holidays, Closed

Booking a journey

To book a trip:

• Open the app or call 0345 034 8670
• Choose your destination and pick-up time. You can book immediately or up to 7 days in advance
• Confirm your journey and pick-up point

If you are using the app, it might suggest it’s quicker to take a normal bus service. You can ignore this if you want and still book the on-demand bus.

You cannot change a booking once it’s been confirmed. You will need to cancel it and rebook instead. To cancel, use the app or call 0345 034 8670 .

Please let us know as soon as possible if you won’t be travelling on your chosen journey. That way we can ensure the bus is available for other passengers to book.

Ticket prices

Standard fare.

• 0 - 1.5 miles: £2
• 1.5 - 5 miles: £3
• 5 - 7 miles: £4
• 7 - 10 miles: £6
• 10+ miles: £7

Concessionary fare

• 0 - 1.5 miles: £1
• 1.5 - 5 miles: £1.50
• 5 - 10 miles: £2
• 10+ miles: £2.50

Your fare is based on the distance you are travelling. Distances are calculated as a straight line from A to B and does not dependent on the route the bus takes.

The price of your journey will be confirmed when you book, and your fare will remain the same regardless of how many stops or passengers there are.

You can either pay by cash on the bus or by card once your journey is complete.

You are eligible for the concessionary discount if you are either:

• under 18 years old
• over 67 years old
• have a registered disability

Group and bulk discounts

Once you have booked you will be able to add additional passengers for £1 per person regardless of journey length. You can add up to 10 people to one booking.

You are also able to bulk purchase rides:

• 12 journeys for £30
• 30 journeys for £60

Concessionary passes cannot be used on group or bulk bookings, as these already offer discounted journey pricing.

Catching the bus

You’ll be told exactly when and where to catch the bus.

If you use the app, you can follow the bus in real-time. You will also receive a text message reminder 10 and 5 minutes before arrival. 

We cannot wait for you if you’re running late, so please ensure you are at your pick-up destination before your chosen time.

If the bus does not turn up, check the app or call 0345 034 8670.

The bus is not a taxi. It may pick up and drop off other people on the way to your destination.

Wheelchair users

We use accessible minibuses with space for a wheelchair. You can also bring assistance dogs on the bus. 

If you are a wheelchair user we will need to do an assessment before you are able to use the service.

This is to keep you safe and to ensure we can safely carry your wheelchair. 

To arrange this, please call 0345 034 8670.

View our privacy policy

View our terms of carriage.