gray line tours miami florida

Gray Line Miami

Review Highlights

“ We decided no to do the added tours in key west and just walked to everything. ” in 7 reviews

“ The bus driver was more friendly than any of the other drivers we met. ” in 3 reviews

Location & Hours

Suggest an edit

199 E Flagler St

Miami, FL 33131

You Might Also Consider

@305miabus PARTY tours! Open air party bus ! Executive Transportation Van Sprinter. Chauffeur service/ Boat rental and Yacht. read more

in Boating, Party Bus Rentals, Airport Shuttles

Posh Voyages

Posh Voyages Transportation and Chauffeur service is Miami Elegant premium transportation tailored to your needs. Whether it's corporate travel, special events, or group transport, we provide exceptional service and comfortable… read more

in Airport Shuttles, Limos

Fll Shuttle Service

Jeff N. said "We just got back from a family trip to Miami. I had heard about Ricardo on TripAdvisor and messaged him here and got a quick reply. He arrived on time with a beautiful, high top van that provided ample room for 9 of us who tend to…" read more

in Town Car Service, Airport Shuttles

About the Business

Gray Line Miami is the best choice for discerning travelers from the U.S. and abroad seeking a trustworthy ally in South Florida. We offer comprehensive destination management services including receptive tour operations, private charter transportation with all vehicle types & capacities, shuttle transfers, sightseeing tours, car rental arrangements, hotel accommodations and multi-day packages. We will exceed your expectations with professionalism, dependability and the superior standards for which Gray Line Worldwide is recognized. Our capability to produce exceptional results comes from the use of dynamic operational procedures, successful negotiations, vast networks of technological resources and a team of people with the spirit of service and creativity. We look forward to serve you soon, See you in Miami! …

Ask the Community

Ask a question

Yelp users haven’t asked any questions yet about Gray Line Miami .

People also searched for

Glass Bottom Boat Tour

Dinner Cruise

Hop On Hop Off Bus Tour

Dolphin Tour

Car Rental For 18 Year Olds

Recommended Reviews

• 1 star rating Not good
• 2 star rating Could’ve been better
• 3 star rating OK
• 4 star rating Good
• 5 star rating Great

Select your rating

Overall rating

This is the most dishonest company I've dealt with in a long time. 0 stars if possible. They were supposed to be our transfer from Miami International Airport to our hotel for our baby moon 3/3 at 8 PM; we called them before we flew out at 8AM, left a voicemail with my phone number on it. Our flight took off on time, but due to weather issues in the air, our flight was delayed. We then go to the baggage claim as directed, with no driver in sight. We called again twice at night, with voicemails left and no one there to pick us up. We were forced to rent a car and take the extra expense of parking at the hotel, more than a $300 expense. My pregnant wife was standing around an extra 2 hours as we waited for the car. We called Costco to lodge our complaint, and they informed us that Grey Line never received a call from us. Here are the screenshots to prove that the calls were made. They also said that a driver was there until 9:30 - not one soul in sight had a Costco sign at Carousel 6, nor outside, which were the instructions provided as well. It is absolutely disgusting and revolting that not only would someone fail to perform a service, but with such easily confirmable information, lie about it too. Don't waste your money, time, breathe, or modicum of trust and faith on this company.

Gray Line was booked for us through Costco to take us from airport to hotel and vice versa. Both times they no showed even though we confirmed the previous day. Even when calling their phone number, either no one is available to answer or the person on the phone is not competent. Had to take Uber both times. I hope Costco drops this vendor.

Such a shady business. Avoid them at all costs. We were supposed to be picked up in Miami at midnight, got off the flight, and they were no where to be found. We called them (twice actually) 24 hours before to confirm. Called them several times at the airport and ended up getting our own $75 Uber. We were going to have them still take us back to the airport at the end of our trip but decided not to risk them flaking again so cancelled. Dude still showed up- either to have some BS story to tell or because he spoke broken english. Denied a refund even though they provided literally nothing to us. Garbage organization. Do not book this with Costco or otherwise!

my worst tour experience be careful never book with gray line sincerely I did not listen and see the negative opinions of others. the bus driver was too arrogant, rude and careless following a delay due to the cruise of the boat and what I found more serious is the fact that this driver told me that it is not without problem and that we can leave by uber or other what a disaster

Do not use this company! They took my $350. and NEVER showed up to my son's graduation!! I'm still waiting for a refund

Ahead of my recent trip to Miami, FL I purchased a Little Havana food bus tour through TicketsatWork.com that utilized Gray Line Miami. I would NOT recommend. From the directions we received from Gray Line Miami once we booked, I found it antiquated that I had to send a confirmation email to the company 48 hours in advance to re-confirm my booking. Also it was not super clear where the pickup location was as there were 2 different addresses listed in the information they provided. It's like they want to confuse you so you're not in the right place at the right time to be picked up. My friend and I arrived at 12:15 with a pickup time of 12:30. We waited at the Tower Theater for an hour past the designated pickup time, but a bus never appeared. I called Gray Line Miami at 12:30pm and was placed on hold for 5 minutes and then hung up on. I called back at 12:36pm and the girl told me they were trying to locate the driver. At 1:00pm I called back again. After being on hold for 12 minutes they claimed that I had missed the bus and they were not going to come back to pick us up. I'm not sure how that could be possible when we were at the pickup location 15 minutes early. I asked if they would give me a refund and they told me it was non-refundable. Luckily TicketatWork is a reputable company that quickly refunded my money.

My husband and I booked this because we do an airboat tour in the Everglades and the millionaire cruise. While we enjoyed both excursions, I would 100% recommend booking them on your own and not through this company. Communication is terrible, and logistics were a nightmare. When we first arrived to the biscayne market, we couldn't find where to board our bus. There was no sign, and when we stopped at the Island Queen booth (where we were told to go) she told us she didn't know. We had to call the main Miami Gray Line office to figure it out, which took 10+minutes. Then, after our Everglades adventure, no one told us where to pick up our cruise. We were on the bus for more than two hours because the driver chose to drive past the port to drop people off in their south beach hotels. He kept breaking and gassing, creating a whiplash effect .. again, for two hours. When we arrived back at the port, we went back to the island queen booth. The woman told us my name wasn't in the system. Again, we called Miami Gray Line again AND texted Víator. The lady from Miami Gray Line mentioned that the driver should have told us where to go. Clearly he didn't (reminder: incredibly unpleasant drive). It took her 25+ minutes to figure it out (she kept telling me to find Terry -- how am I supposed to know who Terry is??) Meanwhile Víator texted us back with the address we were already at??? And said Miami Gray Line sent me an email?? The address is for Biscayne Market, which has 4-5 cruise lines housed there. We were never told which we'd be on. Finally, the Miami Gray Line told us to GO BACK TO ISLAND QUEEN. The girl there finally scanned our ticket and we were able to board. Víator was ZERO HELP. It was also downpouring during this. We got the feeling they were trying to rip people off -- most people would not have gone through what we did to get on the cruise. They would have either left or bought another ticket. Again, the excursions were cool, just save yourself the hassle and book a rental car to go to Everglades Holiday Park and buy your own boat cruise.

If I could rate this as less than one star, I would. In advance of winter break, we booked a City Tour of Miami bus tour with Gray Lines Whenever we travel, we take city tours to learn more about the city, it's history & various neighborhoods.  This was not that kind of tour.  Then again, if your idea of a guided tour is someone driving the bus while you watch the view (via the highway for 25% of the trip), then perhaps you'd like this tour.  This tour came specially equipped with the driver of an open-top double decker bus who drove us around the city with a tour guide whom we couldn't hear on the poor speaker system. Please learn from our mistake and do not spend your hard-earned money with Gray Lines as it's a tourist trap.  Our specific experience included: - LOUD double decker bus with open top & limited indoor seating on the first level (which was enclosed and the view would have been poor through the grimy/cloudy windows).  Since the tour included driving on the highway to get to places, there was additional sound from other trucks & cars - The speaker system was so poor that even the people sitting next to it couldn't hear what the tour guide said (in either Spanish or English) - On the very few occasions we could hear the tour guide, she told us the name of a building or a district but that was it - she shared no history whatsoever. - The bus made a brief stop in the Wynwood neighborhood for a bathroom break which many people appreciated (this is obviously not a complaint)  - The bus stopped a second time in Little Havana in front of La Esquina de La Fama, a restaurant the tour guide said served authentic Cuban food and amazing mojitos.  The tour guide told us we had limited time until we had to hop back on the bus so feeling rushed, we went into the recommended restaurant.  Once seated, we were immediately assaulted by the loud music of a live musician playing in this tiny restaurant - the volume was deafening.  We should have left but we had two hungry teenage boys so we opted to stay - and did I mention we had limited time until we had to hop back on the bus?!  My husband and I split a Cuban sandwich and Mojito, both of which were flavorless.  At $15, the mojito was the ultimate rip off.  (Their twist on the drink was it had a potion-like smoke coming from what appeared to be a broken white Lifesaver candy at the bottom of the glass).  - Just before our order, arrived, we noticed the tour guide was helping serve the food.  Clearly, she had a financial incentive to steer the bus patrons to La Esquina de La Fama restaurant - an incentive she neglected to disclose before we got off the bus. Then again, perhaps she did and we just couldn't hear her announce it over the bus speaker system (wink, wink).

First of all, I applaud our tour guide, Lily (Amarillis), who not only went to heroic ends (like picking us up at our hotel when we had forgotten to confirm our reservation), but also kept everyone calm when our bus died. Our driver also kept us safe and handled some difficult moments. Our bus died an hour into our tour, to be exact, at The Intercontinental Hotel pick up spot around 7:30am. This meant we didn't have the 6 hour transportation time intermission at Key Largo for breakfast, which I was really excited about doing, and instead, waited for a replacement bus,then stopped at a little mall, fast food cofee and breakfast sandwich area. It was okay. I would have rather waited until 9:30am, and would have preferred a rest room area that wasn't panic-inducing to find, and then further panic-inducing finding the way back to the group. No one was there to direct and help at the mall; I am sure Lily was busy getting us back on track and arranging stuff. That said, the bus ride was fine, mostly comfortable, but very long. When we arrived, Lily made sure everyone had the extra touring they wanted--parasailing, scuba diving, boat tours, city tours. We selected Hop on, Hop Off, $35 pp, at Lily's strong recommendation--saying the hot, humid Key West climate wouldn't be good for walking in late November. It was 85 degrees; the humidity wasn't terrible; we could have easily walked the small town area where all of the main attractions were. But the $70 tour, with our HOHO guide, Heather, was fun, and we spent a 90 minute ride getting a grasp of the whole island. Nice. We won't need to do that again. And, the $70 included a $10 pp admission to the Hemingway Rum Distillery, which, I have to say, was the highlight of our tour. Woody was a great tour guide. We loved seeing how rum was made, tasting it, and getting a history and insight in Ernest Hemingway's life and adventures. We had a seafood appetizer platter when we arrived at 12:30ish, and then had gelato for a snack later--very good, and that snack pointed us to a sushi and grouper fish for dinner across from gelato. I wish I had ordered the grouper. My sushi was not very good and the ginger palate cleanser tasted terrible. The ride back was very, very long. We were supposed to be back around 9:00pm but arrived back at our hotel at 10:30. I guess the worst part, and the reason for 3 stars and not 4, was the bathroom on the bus. My husband happens to have expertise in bus, train, and plane bathrooms--having been in vacuum sewage engineering for almost a decade--and he said the "re-circ wasn't working," whatever that means. I think, "It doesn't flush" would have been clearer. LOL. After 37 years, I still don't speak engineer. Anyway, 12 hours on buses without facilities in good condition is not a fun time. Plus, someone dropped the TP and it was soaked--so....you get it. All in all, Lily, our driver, Heather, and Woody made the time at Key West memorable. Key West is not really about being West, as we think--it is actually a translation of Spanish meaning Isle of Bones. Well-named, because it seems a skeleton on its former glory, mostly a tourist trap with some fun things to do. We didn't parasail or scuba--so those folks might have had a more exciting time. For about $75pp it was a safe, sensible way to do the tour. A car would take half the time, stopped where you want, but have a giant, expensive parking problem on the little isle. Maybe ride sharing an Uber could work? It's 155 miles from Miami, so my guess is that 4 people could ride-share for about double the bus fare, with way more efficiency and control. Obviously, self-driving is most convenient. Parking is about $25-$30 per day, but they say hard to get. And, you would want to park and leave it, not use it to go and stop around town.

Did the day trip to Key West which I booked through TripAdvisor and I got what I wanted out of it, which was a ride to Key West. Knowing what I know now if that's all I wanted I could have used other services such as GoBuses for lot less $$$. However, if you're looking to do any excursions or tours while in Key West perhaps this is useful since they offer discounts if you sign up in the bus. The bus itself was decent, picked me up in front of my hotel. Guide was friendly and informative. Arrived in Key West about noon and left at 6pm which was enough time to do what you want.

4 other reviews that are not currently recommended

Iguazu Falls Tours

1.4 miles away from Gray Line Miami

Why Choose Us? At our travel agency, we believe that every journey should be an unforgettable experience, and that's what makes us special. Here’s why: Local Expertise: As a local agency based in Argentina, we know the destinations… read more

in Travel Agents

Alaska Saltwater Tours

Our full day Small Group Whale Watching, Wildlife, Natural History, and Glacier Tour ventures deep into Kenai Fjords National Park. With over 25 years experience, we will show you the Fjords' best kept secrets. This is a… read more

in Boat Tours, Whale Watching Tours, Fishing

Collections Including Gray Line Miami

Miami Beach

By Diana A.

People Also Viewed

Miami Double Decker

Big Bus Tours

Miami Tours

Bayride Tours

Miami City Bus Tour Hop on Hop Off

Concierge Hotline

Safari Tours

Island Queen Cruises

Water Taxi Miami

Best of Miami

Things to do in Miami

People found Gray Line Miami by searching for…

Hop On Hop Off Bus Tour Miami

Browse Nearby

Restaurants

Airboat Rides

Sunset Dinner Cruise

Alligator Farm

Other Tours Nearby

Find more Tours near Gray Line Miami

Related Cost Guides

Town Car Service

Key West Day Trips & Tours

Key west tours.

Key West is a world-renowned travel destination located on the southernmost tip of the United States. Famous for its sandy white beaches, warm weather, and cool sea breeze, Key West Day Trip should be on everyone's vacation list. Key West has exciting things to do for people of all ages. Whether you want to indulge in adventure activities in the surrounding turquoise water with your partner, visit historical places with your kids or just relax on one of the iconic bars on Duval Street with your friends, rest assured there is a Key West Day Tour to meet your specific needs.  

Key West Glass Bottom Boat Tours

Explore the dramatic underwater vistas with our Key West Day Tour in one of our bottom glass boats. Apart from a variety of beautiful fishes and sea creatures inhabiting the waters of this beautiful island, you get the opportunity to explore North America's only living coral reef. If you love marine life, you can also try our dolphin day tours. Enjoy the chance to get close to a pod of more than 200 friendly bottle-nose dolphins. Enjoy the water tours with our experienced and skilled guides who are experienced and well-trained. Our guides are dedicated to protecting the impressive yet delicate seascape while allowing you to enjoy the wonders of the sea.  

Key West Adventure Tours

If you are in for some speed, underwater, or airborne adventure on the island, explore our adventurous and adrenaline-soaked Key West Day Trips. Enjoy a full day of action in the water with jet skis, kayaking, parasailing, snorkelling, paddle-boarding, and many other water toys. Whether you are staying overnight in Key West or is holidaying here for a few days, pick one of our Key West Adventure Tours to have an action-packed time on the water with our enthusiastic and knowledgeable crew. 

Key West Eco Tours

You can enjoy a wide range of stand-up paddleboard tours around the island's water surroundings. The coastline area on the Gulf side of the island is a National Marine Sanctuary popularly referred to as Backcountry. You can enjoy Key West Backcountry Tours in the beautiful, pristine, and quiet mangrove tunnels. You get the chance to spot bonefish, permit, egrets, osprey, stingrays, and other marine wildlife while paddling quietly guided by our naturalists.   

Key West Old Town Trolley Tours

Apart from all the water tours in Key West, you can discover all the different West town attractions on trolley bus tours. Learn about the history of Key West, stories of Indians, pirates, and the Civil War in your own time on the hop-on-hop-off trolley bus. Visit popular Key West sites like Mallory Square, Ernest Hemingway House and Museum, Bahama Village Market, Key West Shipwreck Treasures Museum, and more. Sightseeing tours become all the more fun with our convenient and comfortable Key West Old Town Trolley Tours.

Gray Line Key West Tours

Gray Line is your one-stop destination for all Key West Day Trip and Tours. Our local coordinator can make recommendations and book Key West Day Tours or longer tours to help you make the most of your time on this quirky little tropical island. Our dedicated, knowledgeable, and fun crew are here to make your tour personalized, fun, comfortable, and safe. 

Book your favorite Key West Day Trip online to enjoy huge savings! Our prices include all fees and taxes, and there are no tricky add-ons. You can cancel the tour bookings anytime if your plan changes at the last minute. So, don't worry about having to pay huge penalties for cancellation. Book our exciting tours with confidence today and get started with packing your bags!

Key West Day Trip

Take one of the most scenic drives in the world to key west.

Key West Ultimate Island Eco Tour with Transport

Key west ultimate tour including sailing, snorkeling, kayaking and roundtrip transport from miami.

Key West Ultimate Island Eco Tour

Key west sail cruise, snorkeling at an amazing reef spot and a kayak tour of the mangroves, all in one day.

Key West Day Trip & Snorkeling Adventure

Take a journey to key west on a catamaran and snorkel along the coral reef.

Key West Day Trip with Glass Bottom Boat Ride

Journey to key west to enjoy a fun caribbean atmosphere, street artists, outdoor cafes, and more.

Key West Day Trip & Parasailing Adventure

Visit key west and experience a unique moment parasailing over the keys.

Key West Day Trip & Hop-On, Hop-Off Trolley

Journey to key west to enjoy a fun caribbean atmosphere, street artists, outdoor cafes, and more.

Key West Day Trip from Fort Lauderdale

No visit to south florida is complete without a trip to key west.

Key West Day Trip & Conch Train Tour

Visit beautiful key west and enjoy the best of the island on the fully narrated conch train tour.

Key West Day Trip & Snorkeling Adventure from Fort Lauderdale

This unforgettable day trip to key west includes a snorkeling adventure.

Snorkeling in Key West

Enjoy north america’s only living coral reef on this famous afternoon snorkeling trip.

Key West Day Trip & Glass Bottom Boat Ride from Fort Lauderdale

Journey to key west to enjoy a fun atmosphere, plus a glass bottom boat ride to a beautiful coral reef.

Glass Bottom Boat in Key West

Stay cool and dry as you view a stunning array of tropical marine life in air-conditioned comfort aboard this glass bottom boat.

Parasailing in Key West

Parasail high above the sparkling waters of key west.

Key West Day Trip & Conch Train Tour from Fort Lauderdale

Visit the beautiful key west and enjoy the best of the town with a narrated tour on the conch train.

Key West Day Trip & Parasailing from Fort Lauderdale

Visit key west and experience a unique moment parasailing over the florida keys.

Key West Day Trip & Trolley from Fort Lauderdale

Visit key west with the added bonus of a ticket for the fully narrated hop-on, hop-off trolley tour.

Overnight in Key West from Fort Lauderdale

Visit, stay over, and enjoy all the great restaurants and nightlife in key west.

Overnight in Key West

Visit and stay overnight to enjoy all the great restaurants and nightlife key west has to offer.