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• Travel Agencies

Egencia FAQs

We want to ensure that you feel comfortable and confident making travel arrangements using Egencia. Please review some frequently asked questions below and contact Travel Services if you have additional questions.

When will I receive an email confirmation of my travel booking?

Can i customize the name of my trip as i’m booking my trip.

While you cannot customize the name of the trip when making your booking, you can update the trip name after the booking is complete.

• Click on the Trips tab and open the trip you would like to rename.  
• Your destination will appear at the top of the screen with a "Rename" link in blue to the right.  
• Simply click on the link, rename your trip to make changes.

Can I book personal travel (for myself or other employees) on Egencia?

I read that egencia has a mobile app. how do i learn more about it, will northwestern's preferred and negotiated hotel rates show on the egencia site, why can't i find a flight that i saw on another website.

If you search for a broad flight match (example: a flight from Chicago to Seattle at any time of day), you may need to filter further to find the results you are looking for. There are two ways to do this:

• At the start of your search, you can enter more specific parameters such as adding in a specific airline or time.
• Another option is to narrow your results and "Search for More". Once your initial search results populate, click on your preferred airline and/or times in the left navigation panel. Then click on the "Search for more flights" link that appears in the center of the page above the search results.

Why do I sometimes see lower air fares on other websites?

The shopping algorithms of websites are set to favor different preferences, such as price vs. total travel time. Since Egencia is focused on the needs of corporate travel, we put more emphasis on flight options conducive for time-sensitive business travelers. Note that the prices shown on Egencia flights are always round trip and include the Egencia online booking fee. Some websites show one-way fares, and may not have a booking fee.

If you should find a better price online for the exact same flight within 24 hours of booking, Egencia agents will book the cheaper flight for you – and waive the transaction fee to make the change. Or, if we are unable to find that flight we will give you a credit for the difference. To take advantage of this, contact our customer service team (no service fee will be charged).

Why do some flights say "Price Unavailable"?

Most often this message appears when you have selected different airlines for your outbound and return flights. For round trip tickets, the airline must be the same for both legs of the trip. To get around this, you can book two one-way flights/tickets on different airlines for each leg of your trip.

Egencia wants to ensure you can access all available flight options. Sometimes this means that flights are not priced because they are a less attractive option – due to high price, long trip duration, etc. – and will be displayed with "Price Unavailable." You can still choose any of these flights, and in most cases, your click will price the flight and you can book. 

What do I do with my unused airline tickets/credits?

• Airline credits are generally available for a year after issuance
• Airline credits can be transferred to another traveler with the help of an Egencia customer service agent. The traveler who will be using the credit must select their flight and put it on hold. The original traveler must list the new traveler as a Travel Arranger in their profile. Next, call an Egencia agent who can facilitate the credit transfer. There generally is a fee of $100 for the name change, which is paid to the airline, and a processing fee from Egencia.
• In some cases, credits can be refunded. There is a fee of between $100-$250 depending on the dollar amount of the credit. Contact [email protected]  for assistance.

Can I make Southwest exchanges online through Egencia?

Will i be able to view my unused southwest ticket credits on egencia, can i share my trip with other co-workers, how to select my travel arranger, can i book an international trip on a sponsored program through egencia.

If your trip is funded by a Federal award (fund 610, 611, 620, or 621), or by a Federal cost share, the trip is subject to the Fly America Act that mandates the use of U.S. air carriers. Further, depending on your sponsor and destination, your trip may also be subject to Open Skies agreements that allow the use of certain non-U.S. carriers.

You can book an international trip on a sponsored program using a U.S. air carrier through Egencia. If booking an international trip on a sponsored program using a foreign airline is desired, Northwestern’s brick and mortar Travel Agencies (Travel 100 Group) can provide air policy guidance in selecting allowable flights.

See the Office of Accounting Services for Research and Sponsored Programs (ASRSP) website for additional information.

Should you have any questions regarding sponsored project travel, please contact Jany Raskina at  [email protected]  or 847-491-4697 on the Evanston campus, and Rosanna Sian at  [email protected]  or 312-503-0835 on the Chicago campus.

Smart business travel

Egencia llc.

• 4.7 • 46.8K Ratings

Screenshots

Description.

Business travel made smart and easy The Egencia app is the app for all: Manage all your business travel needs from one single app. • Travelers: Book & travel with confidence. Access mobile-exclusive privileges, like hotel special deals and ground transportation options comparison. • Arrangers: View all your travelers’ trips, including past and saved ones, and make changes (cancel or exchange). • Approvers: Approve travel requests in two taps. • Travel Managers: Locate your travelers in just seconds with the Egencia Traveler Tracker. Stop missing out: Get the Egencia app today! Not an Egencia client yet? Discover the future of business travel: https://www.egencia.com

Version 10.5

Bug fixes and performance improvements

Ratings and Reviews

46.8K Ratings

Pros & cons

It becomes necessary to have a unifying up for all the travel if you’re a road warrior or simply travel often for work. After having the Delta app glitch four times in a month and a half where it double charged me for the same flight on the same day at the same hour, for the same price, I decided it was time to no longer use the Delta app. Egencia (Anglicized name for the Latin/Spanish word, Agencia), looks to be a more reliable alternative. Note: I haven’t used the App yet. Having interfaced with the desktop version, frequently, it would be greatly appreciated for those of us that do our expense reporting 1 x month, to have the option of listing our expenses with the actual charges. My expense report only displays cc charge, date and party paid. Nothing about which trip, what state, what customer I was visiting. Please come up with a way to view expenses on Egencia itemized by date with the actual charge so I can spend less time on my expense report. Thanks!

Too many mistakes

Used Egencia app for a couple years. Hoped they’d fix the errors. I receive conflicting notices from Egencia and the airlines. For example, my flight is delayed today. I’m at the gate and see the real-time changes. Egencia sends me a message saying my flight time changed and is back to the original time. If I wasn’t sitting at the gate and didn’t know there is still a 40 minute delay, the Egencia notice would have caused me to panic a bit and leave the restaurant, lounge, etc earlier than necessary. I awarded 3 stars since Egencia is a good place to keep all my travel arrangements (flight, hotel, rental car, etc) in one location. Otherwise, I haven’t found the hotel prices to be less than competitors or direct booking with hotels. Since I’m forced to use Egencia for work, I’m disappointed I have to miss out on staying at nicer hotels because they aren’t listed in the app. I go through special approval, which is a hassle, to stay at some Hilton hotels that give a less expensive rate when I book directly through the hotel than when I book with Egencia. Overall, I’d love to see this app and website improved. Here’s hoping!

Waste of time!

Use the website instead. I tried booking a flight on here and it said it was not available or overbooked, but then actually double-booked me. My controller had to figure out which one to decline. I could only see one reservation in the app but then looked online next day and there it was. Beside this Egencia is a horrible service. They give 120 rate options for hotel. Many at top of the list don’t have loyalty points so you have to be careful if you are a frequent traveler. Several times I booked the “included loyalty points” option but then never received my points or status credit. I called both hotel and Egencia and they blamed it on me, that I chose the wrong rate (out of the 120 options provided). I’m not a member of AARP, why does the app give me those options?? The app overall has had 0 value to me. On top of taking away loyalty points they charge exorbitant rates and commissions for every reservation. Travel agencies are outdated. Why would I pay someone to do something I can easily do myself? Egencia/Expedia = making traveling miserable again

App Privacy

The developer, Egencia LLC , indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .

Data Linked to You

The following data may be collected and linked to your identity:

• Financial Info
• Contact Info
• User Content
• Search History
• Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

• Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Information

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Egencia Review [2024]: A reliable travel management solution?

We get it – finding the perfect corporate travel management platform can be overwhelming with so many options on the market. But you're in luck! Find out what we've learned about Egencia, including its important features, pros and cons, and whether its service is a worthy investment.

If you're a travel manager at a company or maybe have your own business, and are looking for a way to streamline your business travel, then this is for you. 

We've previously reviewed the all-in-one travel management platforms  TravelPerk  and  TripActions.  We've also covered  Hotel Engine , which focuses on hotel bookings.

Today we'll be covering Egencia, a travel management platform that promises to modernize a company's travel management.

For Egencia, they claim to be the solution for your corporate travel management needs. But do they stay true to their words?

Read on to find out if Egencia delivers on what it sets out to do.

But first, what is Egencia?

What is Egencia?

Egencia  is a leading corporate travel management program. It helps companies streamline the process and arrangement of business travel by managing travel-related expenses while complying with corporate travel policies. 

It also includes tracking all expenses and aiding in travel risk management. Egencia also offers  travel consulting services.

Egencia used to be part of the travel company Expedia, but American Express Global Business Travel (GBT) acquired the company in 2021. As part of the transaction, Expedia Group became a shareholder in GBT. 

Egencia is a reputable company with solid backing from one of the world's top B2B (Business to Business) travel platforms. 

How much does Egencia cost?

Egencia doesn't share any pricing information on their website, and you need to contact them to get a quote. They state that this is intentional because corporate travel can differ greatly in pricing depending on businesses and their needs.

Various independent, third-party review platforms indicate that the most common users of Egencia are from Enterprises (1,001+ employees). That might give you an indication of the types of price ranges they are dealing with. 

Egencia's best features

Egencia covers all the essential travel management features that you would expect from a top-tier platform. Therefore for this review, we only discuss the most unique additional features Egencia offers below:

Traveler tracker

Unfortunately, traveling is never completely risk-free, no matter where we go. When a crisis does happen, for example, a volcano in Iceland disrupts flights over Europe again, Egencia's traveler tracker makes it easy to assess who is affected within seconds. 

With a click of a button, a travel manager can get an overview of affected travelers and send them an email or push notification. No more scrambling to figure out who of your employees are in what part of the world at any given moment. 

Egencia Analytics Studio

The analytics studio allows you to estimate how your company's business travel contributes to business, whether through closing deals or building professional relationships.

If you need to provide your board or CFO with proof of how investing in a sound corporate travel management system can save a company money in the long run, then this is the feature you'll be most excited about. 

Sustainability Options

More and more companies emphasize managing a business travel program that supports sustainable travel.

Egencia supports this goal in a couple of different ways. For example, you can view rail options on their air search page, allowing you to opt for alternative train options for the same flight routes.

Their app allows you to select public transport options and search for eco-friendly car rentals such as hybrid and electric vehicles.

Egencia also offers carbon offset initiatives through partners such as  atmosfair ,  Climate Neutral Group (CNG) , and Climate Partner for advice on sustainability projects.

All-in-one support with Egencia Advantage 

While many corporate travel management platforms position themselves as the all-in-one solution, Egencia appears to put its money where its mouth is. The add-on feature  Egencia Advantage  is geared at taking care of those small but impactful things that can make or break a trip.

They've partnered with companies to bring clients everything they could need on a business trip. For example, you can store your passport information on the Egencia platform, which allows you to quickly find out whether you need a visa for a trip. If you require a visa, it can arrange visa applications via the platform.

Egencia helps you quickly sort out compensation for canceled or delayed flights in the EU, and you can also book all the types of insurance you could need on the platform. 

Drawbacks of Egencia

It might not be the perfect fit for smaller companies, startups, or solo-preneurs.

While this isn't necessarily a con depending on the type of company, smaller companies might be better off opting for a different provider. Many of Egencia feature's such as its advanced analytics, only pay off if used for more people. 

Complicated Booking Interface

Many users on Egencia reviews online have expressed the issues with how complicated the flights, hotels, and rental bookings are in Egencia's interface.

Some users indicated that competitors often provided combined packages that allow travelers to book package deals all in one click. Other users expressed the frustrations of having to sometimes specify in detail every phrase of the booking process, which makes travel management platform pointless if the process isn't being expedited on Egencia.

Some travelers have complained that cheaper budget airlines or the option for the basic economy fare are not readily available Egencia. This makes Egencia a costly choice for companies on tighter budgets than huge enterprises. 

No integration with Airbnb

While travelers can book a wide range of hotel options at a competitive rate, there's no option to book on Airbnb. While this may not be a disadvantage for all travelers, many people use Airbnb for business trips. 

Given that competing travel management platforms such as TravelPerk offers it, Egencia users undoubtedly suffers from our perspective. 

Is Egencia worth it?

Egencia is a stellar option for large enterprises with multiple employees traveling simultaneously to different regions. Its additional features, such as its Traveler Tracker and Egencia Advantage options, certainly put it in a class of its own.

Based on recent reviews of the acquisition by AMEX, Egencia placed a larger focus on corporate and large businesses. While this might not be true, that might be something you should consider if you're a small business looking to invest in Egencia.

Generally, Egencia's features is better suited to enterprise and corporate businesses than small and medium companies with fewer employees. With these benefits and drawbacks in mind, you'll be in the know on whether Egencia is worth it for your business or corporate travel management system!

Our Rating: 4.3/5

• Easily manage traveler's locations
• In-depth analytics 
• Sustainable travel Options
• All-in-one support
• Less suitable for small firms
• Expensive flights
• Complicated booking interface
• No Airbnb integration

Plan your trip with Pilot

While Egencia may help manage travel-related expenses and bookings for your businesses, you may be looking for a free alternative.

If you're looking for something you can use to keep all your travel plans in one place, give Pilot a try!

Disclosure : Pilot is supported by our community. We may earn a small commission fee with affiliate links on our website. All reviews and recommendations are independent and do not reflect the official view of Pilot.

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Find Cheap Flights to Moscow

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Cheap Flight Deals to Moscow

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The stopover options for the US flights to Moscow depend on your airline, departure city, and arrival airport. If you're flying with Turkish Airlines from New York, expect layovers in Istanbul, Bodrum, and Antalya. United Airlines, British Airways, EI AI, Azerbaijan Airlines, Austrian Airlines, SWISS, and Emirates offer flights from New York to DME with common layovers in Tel Aviv-Yafo, London, Baku, Vienna, Zurich, and Amsterdam respectively. Flights from Los Angeles have common layovers in New York, Frankfurt, Dubai, Stockholm, Amsterdam, and Vienna.

Which US airports offer flights from the US to Moscow?

If you’re looking to fly to Moscow from the US, you will be happy to know that several US airports offer these flights. You can get flights from the US to Moscow from Los Angeles (LAX), Miami (MIA), Newark (EWR), New York (JFK), Philadelphia (PHL), Chicago (ORD), and Atlanta (ATL) among others.

Does Sheremetyevo International Airport offer accessible services?

Yes. SVO is an accessible airport with management that strives to ensure that all passengers traveling through the airport get full access to its programs and services. The airport’s terminals are well configured to provide easy access for passengers with reduced mobility. SVO also offers accessible restrooms throughout its terminals. Disabled travelers are welcome to use Saturn Lounge in Terminal D or Sirius Lounge for passengers flying from Terminals D, E, and F.

How can I access the lounges at Moscow Vnukovo International Airport?

Art Lounge is near Gate 23 on the Second Floor of Terminal A. The lounge admits passengers on in-transit or international flights only and remains open for 24 hours. You can access the lounge through a pass or membership programs. Fountain Lounge is in the food court area on the Second Floor of Terminal A and admits passengers on membership programs. You can access Top Lounge through membership programs. The lounge is near Gate 21 on the Third Floor of Terminal A. Prokofiev Premier and Tchaikovsky Lounge admit travelers through membership programs. Prokofiev is near Gate 13 in Terminal A while the latter is on the International Airside of the same terminal.

What shopping options are available at the Moscow airports?

Travelers looking to shop while in Moscow need not go any further than the airports, as both airports have a wide range of options from fashion to jewelry and souvenirs. Popular shops in Sheremetyevo International Airport include Red Machine, Yarmarka, and Swarovski. For Domodedovo International Airport, Natura Siberica, Consul, and Frey Wille are all great stores to take a peek at.

What restaurant options are there at the Moscow airports?

Just as the shopping options were extensive at both airports, the dining is the same. For Sheremetyevo International Airport, consider paying a visit to Kolbasny Tsekh and Mama Russia. If you are flying into Domodedovo International Airport, Uzbechka and Edim Letim are sure to satisfy.

What facilities are available for children and families at Moscow’s airports?

In Sheremetyevo International Airport, travelers will be happy to note that there is a children’s play area in Terminal D. There are also mother-and-child rooms that feature play areas, showers, and couches for young children and their mothers. As for Domodedovo International Airport, there are two children’s play areas located at the International and Domestic Terminals.

How do I get from Domodedovo International Airport to downtown Moscow?

Fortunately for travelers, Domodedovo International Airport is very well-connected to downtown Moscow. If you are just in town for a visit, likely the cheapest and most convenient way to get into town is the Aeroexpress. Aside from the Aeroexpress, however, there are also bus, shuttle and taxi options available.

Which Moscow airport is closest to central Moscow?

There are 4 major airports in Moscow. The nearest airport from Moscow city center is Moscow Vnukovo (17 miles), followed by Moscow Sheremetyevo Airport (18 miles), Moscow Zhukovsky (25 miles), and Moscow Domodedovo Airport (25 miles).

How does KAYAK find such low prices on flights to Moscow?

KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights to Moscow.

How does KAYAK's flight Price Forecast tool help me choose the right time to buy my flight ticket to Moscow?

KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Moscow is likely to change within 7 days, so travelers know whether to wait or book now.

What is the Hacker Fare option on flights to Moscow?

Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Moscow with an airline and back with another airline.

What is KAYAK's "flexible dates" feature and why should I care when looking for a flight to Moscow?

Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Moscow up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.

Which airline offers the most flights to Moscow?

Of the 19 airlines that fly to Moscow, Aeroflot offers the most flights, with around 1,494 per week, followed by Pobeda with 495 flights per week.

Top tips for finding cheap flights to Moscow

• Enter your preferred departure airport and travel dates into the search form above to unlock the latest Moscow flight deals.
• Moscow Vnukovo International Airport (VKO) consists of two terminals, Terminal A and Terminal D. The former is the main terminal that serves most international and domestic flights. Terminal D mostly serves flights arriving from North Caucasus. The terminals are a short walk from each other as they are adjacent and are connected by walkways.
• Passengers arriving at Moscow Domodedovo International Airport (MDE) can utilize the airport’s shower facilities to freshen up before leaving the airport. Showers are available in the Left Wing of the International Arrivals Area.
• Passengers looking to explore MDE luggage-free are welcome to leave their luggage at the airport’s storage lockers. You can find the lockers Landslide of the International Arrivals Area and on the Ground Floor of the Domestic Arrivals.
• Gadget-totting travelers can charge their devices at MDE. The airport offers stand-alone charging stations in every waiting lounge. You can also rent battery chargers from the Left Luggage room.
• Moscow Sheremetyevo International Airport (SVO) is completely smoke-free in the terminals. However, the airport offers designated smoking pavilions to accommodate smoking passengers. The smoking pavilions are outside at the terminals’ entrances.
• For flights to Moscow, travelers have four different airports to choose from: Domodedovo International Airport (DME), Sheremetyevo International Airport (SVO), Vnukovo International Airport (VKO), and Zhukovsky International Airport (ZIA). However, most travelers will be flying into either Domodedovo International Airport or Sheremetyevo International Airport, as they are by far the most popular of the four airports.
• Getting from Sheremetyevo International Airport to downtown Moscow is simple, thanks to the Aeroexpress, which connects directly to both Belorussky Railway Terminal and Okruzhnaya station. From either station, you can head to a number of locations across Moscow in no time.
• Looking to head straight to the hotel after your flight to Moscow? If you are landing at Sheremetyevo International Airport, the Novotel Moscow Sheremetyevo Airport Hotel is within walking distance of the airport’s terminals. For Domodedovo International Airport, on the other hand, there is the Domodedovo AirHotel, which is located just half a mile away from the airport and offers free transfers to and from the airport.
• If you need to get between Domodedovo International Airport and Sheremetyevo International Airport, your best bet is to take a combination of the Aeroexpress and the Moscow Metro. There is even a special “Between Airports” ticket available for purchase at the Aeroexpress ticket office.
• Got a few hours to spare at Sheremetyevo International Airport? Why not stop off at the Aero-beauty hair salon for a cut, trim, or maybe even a dye? Another option is to spend some time at the History Museum of Sheremetyevo, which has several unique exhibitions on the history of the airport.

Prefer to fly non-stop to Moscow?

Find which airlines fly direct to Moscow, which days they fly and book direct flights.

Nonstop departures

United States to Moscow

AZIMUTH, AZUR air, Aero Nomad, +55 more

AZIMUTH, AZUR air, +56 more

AZIMUTH, AZUR air, Aeroflot, +55 more

AZIMUTH, AZUR air, AeroUnion, +51 more

AZIMUTH, AZUR air, +52 more

AZIMUTH, AZUR air, AeroUnion, +55 more

AZIMUTH, AZUR air, Aero Nomad, +59 more

AZIMUTH, AZUR air, +60 more

AZIMUTH, AZUR air, AeroUnion, +49 more

AZIMUTH, AZUR air, +50 more

AZIMUTH, AZUR air, AeroUnion, +56 more

AZIMUTH, AZUR air, +57 more

Nonstop returns

Moscow to United States

Book cheap moscow plane tickets, round-trip flight deals, search by stops, one-way flight deals, everything you need to know for your flight to moscow, complete your trip to moscow with a hotel stay or car rental, find deals for your return flight.

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Oman Air adds six weekly flights to Moscow

Business aviation.

Bookings can be made via Oman Air’s website, mobile app, or through preferred travel agent

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Dubai: Oman’s national carrier, Oman Air enhances its Moscow service for the winter season, introducing three direct weekly flights starting October 29, 2024.

This will increase to five flights on December 1 and expand to six from December 25 through March 29, 2025, as reported by the Oman News Agency.

Flights from Muscat will depart at 15:25, arriving in Moscow at 21:00. Return flights will leave Moscow at 22:20, landing back in Muscat at 05:40.

According to Oman Air, this expansion is part of a broader effort to improve its winter schedule, catering to guests' travel preferences and providing greater choice and convenience for both business and leisure travellers.

Bookings can be made via Oman Air’s website, mobile app, or through preferred travel agents.

“We are excited to offer greater flexibility and connectivity with increased flights to Moscow, a key destination on our winter schedule.

“The route will now be served by our B737 aircraft, an adjustment which both allows us to effectively and sustainably expand our services, while navigating constraints in relation to the operational environment.

“We continue to look into increasing capacity across our network to cater to seasonal demand, underscoring our commitment to providing enhanced travel choices and a superior travel experience for our guests,” said Mike Rutter, Oman Air’s Chief Commercial Officer.

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3 Important notices and more

• Due to the current situation in the Middle East we proceed with adjustments and cancellations on our flight schedule. Flights from/to Tel Aviv : All scheduled flights to and from  “Ben Gurion” International Airport until November 12th, 2024 are cancelled. Passengers of the affected flights to and from Tel Aviv and all passengers with flights to and from Tel Aviv with initial flight date up until 31/12/2024 can contact us at (+30) 210 6261000 to change their flight at no cost, with new travel date up until December 31st, 2024. Alternatively they can request either a  full refund  or credit voucher through aegeanair.com. Flights from/to Beirut : All scheduled flights to and from “Rafic Hariri” International Airport, Beirut until December 17th, 2024, are cancelled. Passengers of the affected flights to and from Beirut can contact us at (+30) 210 6261000 to change their flight at no cost, with new travel date up until December 31st, 2024. Alternatively they can request either a  full refund  or credit voucher through aegeanair.com. We are constantly evaluating developments, following the instructions of the competent authorities, and proceeding accordingly with changes to the affected flights.
• Important updates due to ongoing works restoring the runways of Corfu, Samos, Sitia, Zakynthos, Mykonos, Kavala, Kefalonia, Rhodes, Karpathos, Kasos, Mytilene and Santorini airports. See relevant dates .
• We have updated our Privacy Notice. Read more
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