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How I wish I did not have to leave a…

How I wish I did not have to leave a star for this company. After our disasterous trip to Japan we and our friends wrote to the CEO of the company and we know others have as well. We were promised a reply but nothing has happened which is about the norm from Titan. Nothing is done. Having read reviews from other customers about their experiences with the Japanese trip on different dates to ours the whole thing is an absolute disaster from start to finish being put on a Cathay Pacific flight away from our friends and not the promised brochure BA flight is unforgiveable , Bad tour guides helped ruin the holiday with poor quality head phones lack of information about the areas visited, getting us lost on numerous occasions no idea of opening closing time, too many things to list. As to offering us a free drink in the happy hour at Hiroshima for the mess up with the flights, we found it to be a complete insult. AI Nick, get your act together because if Titan carries on like this, it is a doomed company.

Date of experience : 21 March 2024

Reply from Titan Travel

Hi Jan, As discussed, please be assured a full response following our in depth investigation has been sent to you to address your concerns. Kind regards, Thomas Titan Travel

Magic on the Nile.

We booked the holiday Magic of the Nile, with a few days in Cairo as an extension. It was truly a magical holiday from start to finish. Titan looked after everything on the holiday, it was planned to perfection. The flights, hotels and the boat were all excellent with good food, service and was very clean. Staff made sure that they went that extra mile to make the holiday special. Our tour manager Ayman Eltaqy helped to make the holiday special. He made sure that anything we needed was sorted and especially organised the trips so we went at optimum times. He was approachable and advised us on Egyptian culture. The trips and excursions were delivered at a pace all could cope with and enjoy. The places visited were excellent and included all the places you would expect and more for an experience you would never forget. We were accompanied with an Egyptologist; John Emad who was extremely knowledgeable and explained everything in an interesting way. I learned so much. It was a fantastic holiday I will never forget it. I would thoroughly recommend this holiday.

Date of experience : 31 March 2024

Hi Vivienne, Thanks so much for taking the time to share your review of your recent tour to Egypt. It sounds like you had a wonderful experience taking in the culture and history. We're pleased that Ayman and John looked after you all so well. We look forward to you joining us on another Titan adventure, Best Wishes, Nick Titan Travel

Foothills of the Himalayas …

I’ve just got back from the foothills of the Himalayas tour. Wonderful tour manager Alex despite his jokes haha! Bisham was very knowledgeable of the areas we went to and very helpful as was Alex

Date of experience : 23 April 2024

Hi Heather, Thanks so much for taking the time to share your review. It sounds like you had a great time and that Alex kept you all entertained! We look forward to you joining us on another Titan adventure, Best Wishes, Nick Titan Travel

Let the buyer be ware.

The Turkish holiday I wished to book - as advertised in their latest brochure was not available on the dates advertised, in addition the price had been increased by 25%. The shorter duration Turkish holiday, although priced as per brochure had been reduced by 1 day. In addition the online documentation is at odds with that received in the post.

Date of experience : 20 April 2024

Hi, Thanks for sharing your review of your booking experience. We do appreciate your comments as these help us to identify areas for improvement. We understand that you have been in contact with our sales staff to complete your booking and the team should be able to answer any further queries that you may have with regards to the pricing an availability. We do hope that we can restore your faith in us and that you have a wonderful holiday, Best Wishes, Nick Titan Travel

Essence Of Japan Tour 1st April fiasco

Titan really need to get their act together. The Japan tour was the trip of a lifetime for my son and I and it started badly when most of us learned we would not be seated with our partners on the 13 hour outward flight. Obviously no thought about their customers but then I suppose Titan will blame BA. Then after nearly 2 hours in passport control when we arrived we then had to wait for our rooms to be available. Then we had to endure an inexperienced local guide for most of the tour who was difficult to understand and also got us lost a few times trying to find a shrine, temple or Samurai house. We spent nearly an hour walking in the park trying to find the Big Buddha temple in Nara. We then had an excellent guide for one day only around day 10 and then she was inexplicably changed for another guide. Overall the whole tour was spoiled by these issues to say the least but we all stuck together and bonded well despite all these grievances. Having now returned home and read about similar issues on other recent Titan tours to Japan then it is obvious Titan have sadly let down a lot of people. Still waiting for a response, apology and some recompense? Paul Smith

Date of experience : 01 April 2024

Hi Paul, We're really sorry to read about your experiences on your recent trip to Japan. This is clearly not the kind of feedback we aim to receive. We can assure you that your comments will be taken extremely seriously and fed back to our senior management teams for their information and review. We understand that our customer relations team have received a copy of your feedback and have begun investigating the points that you have raised. They will be in contact with your directly to address your concerns. We do hope that we can go some way to restoring your faith in us and that you will consider us again for your future travel plans, Best Wishes, Nick Titan Travel

If you want excellent service ask for…

If you want excellent service ask for Ann. Friendly, but professional. Knowledgeable, answered all questions, even calling back when she said she would regarding additional flight queries. Extremely helpful when I changed holidays. Titan/Saga - please clone Ann.

Date of experience : 19 April 2024

Hi, Thanks for taking the time to share your review. We're delighted to hear that Ann was able to answer all your queries and help you confirm your booking. We will pass on your kind feedback. We hope you have a fantastic holiday with us, Best Wishes, Nick Titan Travel

Essence of Japan

Geoff our Titan tour manager really made the trip fun & enjoyable The Japanese guides were very knowledgeable but their English pronunciation made it difficult to understand. The down side of the trip wss once again the failure with British Airways, this time with loss of pre booked allocated seats.

Date of experience : 16 April 2024

Thank you Ian, for your feedback from which we are delighted to hear how well Geoff organised your Tour. It is a shame to read you did not receive your pre booked allocated seats. Our Customer Service Team have been made aware and will be in contact with you soon to resolve this matter. Kind regards, Nic Titan Travel

20 day tour from Toyko to Nagasaki via…

20 day tour from Toyko to Nagasaki via coach and train. Great tour seeing a great country aways on my bucket list! Learnt a lot about culture and the country 3 weeks is a long time and the only hing I would say is some cities need a bit more time but the trip covers a vast area so time was tight.

Date of experience : 28 March 2024

Hi Stephen, Thanks so much for taking the time to share your review. We're so pleased to hear that you had such a great time exploring Japan. We do appreciate your feedback regarding the length of time in each city, this will be fed back to our products team for their information and review. We look forward to you joining us on another Titan adventure, Best Wishes, Nick Titan Travel

India golden triangle with Ranthambore

First time in India and first time on an escorted tour. We were delighted with all the effort free hotels, excursions, travel and experiences. India is a complete assault on the senses in every way imaginable. We had a fantastic group to travel with which made it so enjoyable. Alex Matthaei was the best tour manager: drole, unflappable, a joke a day (raj of the pun) , oiled the gears so everything ran smoothly. Tour guide Anil was so schooled in Indian history he brought the sites alive and would answer any question on India. It’s a full on schedule with early starts but absolutely worth it. Hotels and food all of a high standard. Icing on the cake : we saw tigers !! Let down at Heathrow as our return driver hadn’t been booked , knocked a star off. Still waiting for a response to complaint.

Date of experience : 29 March 2024

Thank you for your feedback from which we are delighted your first escorted tour was a great success. We hope you will be joining us again in the future for many more adventures. Kind regards, Nic Titan Travel

The booking staff were helpful…

The booking staff were helpful especially Ferhat and Adam. Ferhat is a proper salesman. He knows how to talk to customers. I ended booking for 2 holidays when initially I wanted to book only one with Titan and the 2nd one with another company. That shows he is good at his job. I previously had a bad experience with Titan in Paloma Italy in 2010 which wasn’t investigated by Titan. I avoided Titan for many years so this is a trial to see how this holiday will go.

Date of experience : 15 April 2024

Hi Emah, Thank you for taking the time to share your great feedback with us.. We are delighted to hear how well Ferhat and Adam looked after you. Thank you for returning to Titan, we cannot wait to send you away on your next tour. Kind regards, Nic Titan Travel

Golden Triangle with Ranthambore

With a bit of trepidation we booked our first escorted tour to India’s Golden Triangle with Ranthambore National Park through Titan Travel. Our fears were unfounded as Alex our Titan Tour representative had the whole tour running like clockwork and so well organised. Moving us to a different seat on the coach every day meant as a group we all got to meet and get to know each other quite quickly which was a great idea. We loved Alex’s morning jokes and dry wit. Anil our tour guide was exceptionally knowledgeable in Indian history and made every excursion informative. He also had a lovely sense of humour. The hotels were all fabulous with a good variation of buffet food to suit everyone. Will definitely be booking another tour with Titan Travel in the future.

Hi Jeanette, It's great to hear you have enjoyed your first escorted tour with Titan Travel. Thank you for your kind comments about Alex, we will share them with the India team. Kind regards, Nic Titan Travel

Just booked Royal India for 2025 with Titan Travel

Just booked Royal India for 2025. Really looking forward to it. We have been to Australia and New Zealand with Titan. We thoroughly enjoyed the experience.

Hi Sharon, Thanks for taking the time to share your review. We're delighted to hear that you have enjoyed your previous tours with us and have returned to book again. We hope you have a wonderful time exploring India next year, Best Wishes, Nick Titan Travel

Golden Triangle, India 🇮🇳

Our first time in India and it didn't disappoint. Our tour guide Alex Mathaei was wonderful, well organised and told a joke or two which always made us laugh. Anil, our local guide knew his history, very knowledgeable and always answered any question asked. It was a large group of us who all got on well. Lovely hotels where you could relax after a full on day. Early morning starts each day which you'd need to be prepared for, but well worth it. The Taj Mahal was awesome, bucket list ticked! The safari round Ranthambhore didn't disappoint, and we were very fortunate to see Tiger's, wow, so majestic. The only thing that let this holiday down was the seating arrangements on the plane,Titan didn't have us sitting next to our companion, but, thankfully on our return journey Alex managed to sort this out for us.

Hi Lyn, We are delighted we have been able to exceed your expectations on your first Titan tour. We hope you will be joining us again on many more adventures. Kind regards, Nic Titan Travel

India’s Golden Triangle with Ranthambore

Brilliant trip, well organised (thank you Alex Matthaei) even laughed at most of his jokes. We also had a really well informed guide (Anil) who gave us insights into Indian culture as well as history behind each of the sites we visited. The hotels were fabulous and a varied range of meals available at each sitting. Transport between cities was an adventure in itself. I had never been along a dual carriageway on the wrong side of the road facing oncoming traffic before, but it seemed that is what they do when the road is closed. We got there in one piece and was something to laugh about with the rest of the group. I wouldn’t hesitate in recommending this trip and am looking at another trip with them in the future.

Thank you Ann, for a great review. We are glad Alex's humour kept you amused during the tour! We will ensure your kind comments are passed onto him and the India team. Kind regards, Nic Titan Travel

Golden Triangle India

I had a great time on this tour. The booking administration team was helpful. On the day of departure, I was collected by a lovely driver and from then on my whole experience was fabulous. I was with a fantastic group of people and we were fortunate enough to be led by Alex and Anil on our adventures. Borh were knowledgeable and organised. Can't wait to go on another Titan tour

Hi Tanya, It's great to read you had a great time on the Golden Triangle India tour. Thank you for such positive feedback. Kind regards, Nic Titan Travel

India's Golden Triangle Tour

Just back from the Golden Triangle tour. Had an amazing time thanks to our tour manager Alex Matthaei and local tour guide Anil Kumar. Couldn't fault the organisation, quality of the hotels and knowledge of both of the above gentlemen. Truly an exceptional experience.

Thank you for your feedback - we are delighted you enjoyed the Golden Triangle tour and Alex made your holiday. We hope to see you again soon for more Titan Travel adventures. Kind regards, Nic Titan Travel

Titan Travel Essence of Japan

AWFUL TITAN. ESSENCE OF JAPAN Titans poor service managed to sully rather than polish and enhance what they claimed would be a "VIP"experience. At circa £6450 with single supplement on what I hoped would be the holiday of a lifetime we are extreemly disappointed. Our titan rep Ian said he had not been to Japan previously. His main experience I gather was in Spain. He seemed to treat the trip as his holiday and be out of his depth..reactive to issues rather than pro active. The on site japanese guide was a nice lady but poor english and gave minimal info or interpretation, certainly not providing the "enthusiastic and knowledgeable" service claimed in the brochure.. I would recommend using ANY OTHER COMPANY THAN TITAN. Some problems I experience: 1. Hotel not ready on arrival and no courtesy room offered so taken to the river bank for two hours..waste of half a day. 2. On site guide..poor English and little insight or interpretation offered. She managed to get us lost on 3 occasions. Resulted in rushing, further time wasted and even more frustration when it should have been a pleasure. I believe we missed out on several sights as a result. 3. No flexibility or thinking on feet from guides..Having spent hours up tokyo sky tree in the rain with poor visibility we drove past main cherry blossom sites (why do they think we booked early April?) 4. Poor service by guides only further highlighted when substituted on day 10 by another rep who was very good. Sadly she lasted one day. 5. Long queues at breakfast on occasion. Sometimes set up in conference rooms. VERY POOR in comparison with similar tours we have taken.

Hi Anne, Thank you for your detailed and concerning feedback. We are investigating the Essence of Japan Tour with our suppliers and Product Team . Please be reassured we will be in contact with you soon to resolve your concerns. Kind regards, Nic Titan Travel

Great Indian Railway Tour

Throughly recommend this tour Sanjeev has been the most amazing guide and shown us the real India His knowledge, compassion and genuine kindness has made this a truly special experience Everything went to plan and added extras made sure we could just enjoy our journey We could not have wished for a better person to guide us through Lots of special memories with a fabulous group of people

Date of experience : 14 April 2024

Hi Sandra, Thank you for your amazing review of our Great Indian Railway Tour and your feedback about Sanjeev. We are delighted you had an enjoyable tour. Kind regards, Nic Titan Travel

Essence of Japan tour

Essence of Japan tour Ended on Wednesday after a lovely time and Geoff our English tour manager was fantastic. Everything ran smoothly and it was a great group of people. Would have loved to have had a few evening meals arranged as think it bonds the group more. Would certainly use Titan again.

Date of experience : 05 April 2024

Hi, Thanks for taking the time to share your review. We're so pleased to hear that you had such a great time and that Geoff looked after you all so well. We look forward to you joining us on another Titan adventure, Best Wishes, Nick Titan Travel

No trouble at all!

We spoke with Titan just before they closed for the evening and left our number for a call back. Adam rang back and was interested in making our booking: he was affable abd knowledgeable, and it was a pleasure to speak with someone who was so professional. Thank you.

HI Karen, Thank you for your feedback about your booking experience. We are delighted Adam was able to find the right tour to meet your needs. Kind regards, Nic Titan Travel

Titan Travel Escorted Tours, Cruises & Rail Journeys

Book your Titan Travel Escorted Tours at Hessle Travel Give us a call to get the best prices, special offers, check availability or to book. Call Hessle Travel on 01482 641064 Get In Touch Titan Travel Holidays Information

Titan Travel Website

Why choose a Titan Travel tour or cruise? Our award-winning collection of holidays covers all seven continents, with carefully planned itineraries ranging from rail journeys and river cruises, to small-group adventures and trips exclusively for solo travellers. More value From VIP transfers from home to excursions, hotels, entry tickets and dining packages, we include more than any other tour.

More experiences Covering all seven continents, we've also perfected itinerary planning for small groups and solo travellers who want to experience more.

More effortless You can truly relax knowing that every detail of your immersive experience, on every day of your adventure, is taken care of.

More knowledgeable Be guided by some of the most passionate and knowledgeable tour managers in the world, on hand to help every step of the way.

More flexible Feel free to amend or extend your travel plans, up until final payment, and enjoy free time on your tour with us too.

More reassuring The financial guarantees of our Protection Promise mean your money’s as safe as you are, held in a Trust account. We’re ATOL protected and ABTA bonded, too.

More awards We’re the UK’s most awarded escorted tour company.

More fair We promise that if you see your holiday advertised for less than you paid, we’ll refund the difference towards your next tour.

Adventure made effortless

If we were asked to describe a Titan holiday in a nutshell, that’s what we’d say. When it comes to travel, there are so many places to discover, so many amazing experiences to be had. There’s a real joy to exploring the world – and that’s why we love doing what we do.

Our people live, breathe and love travel, and it shows. Going above and beyond is second nature for us: our product managers pull out all the stops to create truly unique itineraries (our private plane tour is a good case in point); our tour managers and local guides are the best in the business; and our travel advisors are committed to offering you flawless, friendly and genuinely helpful service.

It’s not just those big-ticket experiences we think about, either. The tiniest of details is considered – early check-in after an overnight flight, for example, or a smaller safari vehicle where everyone gets a window seat. Even your transfers from home are included – a seamless start (and end) to your holiday.

We also offer freedom and flexibility. Not only can you amend your holiday before you depart, but you can also choose to go on as many or as few excursions as you’d like, leaving you free time to do as you please – whether that’s relaxing by a pool or independently exploring the by yourself.

Most of all, with Titan Travel you know you’re always in good hands. We’re always there when you need us, going the extra mile to help you get the most from your travels – and take the very best memories home… Until you’re ready to plan your next effortless adventure.

Titan's high level of service is well known, but there is no mystery about how they do it. The secret is in the planning and detail, an unswerving commitment to quality in everything they deliver and listening very carefully all the time to what clients are saying.

Titan VIP treatment with home departures Only Titan holidays gives you the choice of a home pick-up and return to your front door on ALL holidays. Titan has its own fleet of luxuriously appointed vehicles with satellite navigation and uniformed chauffeur drives.

Itineraries Each Titan holiday have been researched every mile of the way and are planned with British clients in mind.

Service Every holiday is accompanied by one of Titans top quality tours managers. All hotels and venues used are regularly checked for standards of service and courtesy.

Research Every aspect of your holiday has been arranged and checked first hand by Titan. The Product Creation Managers have intimate knowledge of the countries they operate and are responsible for those little extra touches, as well as the picturesque routings that make every holiday unique.

Value It becomes obvious when you examine what is contained in they holidays. A full range of excursions, entrances to many attractions and some meals and entertainment are all included. All local taxes and airport security charges are also in the price.

Choice Not only do they offer top quality tours to most parts of the world, they also offer the widest possible choice of dates on the majority of them, except where weather is seasonal, in which case it is only in the best touring months. Call Hessle Travel on 01482 641064

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Address: 1427 San Marino Avenue San Marino, CA 91108

Phone: (626) 440-1959

We are open: Monday – Friday 8 AM – 5 PM