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Klook is an online travel agency focusing on travel experiences and attractions and was established in 2014. [2] It was founded by Eric Gnock Fah, Bernie Xiong and Ethan Lin. [3] Headquartered in Hong Kong. [4] It is a short name of Keep Looking. [5] More than 75 percent of bookings has been made through Klook app. [6]

• 1.1 Funding
• 1.2 Partnership
• 2 Key people
• 3 Travel booking app
• 4 Klook Live!
• 5 Corporate social responsibility (CSR)
• 6 References
• 7 External links

History [ edit ]

The company was founded in 2014. [2]

In March 2015, Klook launched a mobile app, which was then featured on Apple iTunes store across 14 countries and regions in Asia. It proved a pivotal moment for the company: it was on the iTunes store that one of Klook’s early investors, Zhuyan Li, vice president of Matrix Partners China, spotted the app and contacted Klook looking to invest. [7]

In 2021, the company integrated with Google with Things to do platform, a display feature that allows consumers to discover, plan and compare prices across activities and attractions around the world. [8]

Funding [ edit ]

In 2017, the company raised series B funding of US $30 million led by Sequioa Capital. [9] Another round of series C funding were raised by the company during the same year from existing investors Sequoia Capital and Matrix Partners of US $60 million. [10]

In 2021, the company raised US $200 million in series E funding. [11] It will be used to develop a booking management platform Rezio, to support tour operators and activity providers in Taiwan and Japan locations. [12]

Partnership [ edit ]

• Partnered with Seera Group to create a one-stop digital platform with end-to-end content and inventory management solutions that will support tourism and leisure activity providers in Saudi Arabia. [13]
• Regionally partnered with Asian brand Atome to expand buy now and pay later payment acceptance for travel, attractions and leisure experiences across Southeast Asia. [14]
• Partnered with insurtech company ZA Tech to feature travel-related insurance products from a range of insurers, through the integration of proprietary ZA Tech technology. [15]

Key people [ edit ]

• Shang Chuang as Chief Financial Officer [16]
• C.S. Soong as Vice President, Corporate Development [17]
• Sarah Wan as General Manager, Singapore [18]

Travel booking app [ edit ]

In 2014, Fah and Lin looked into LinkedIn for technical person who can join the company as co-founder. After reviewing around 100 profiles they have opted Xiong and by meeting several times to confirm their potential idea. In 2018, short four years, the trio succeeded with a billion dollar business. [19]

Klook Live! [ edit ]

During the COVID-19 pandemic situation, the travel industry were heavily impacted all over the globe. The company came up with an idea of livestreaming significant to online travel-based platform with cross-industry partnerships by hiring popular local influencer to host livestreams with merchant partners. Providing useful tips and storytelling to their consumers who are awaiting to travel. This resulted in average uplift in conversion rates grow by fourfold. [20]

Corporate social responsibility (CSR) [ edit ]

In 2020, Klook Cares helped to feed 5,000 migrant workers with their Klook Cares initiative, which partnered vendors like Casuarina Curry, Ananda Bhavan, Chef in a Box and Curry Nations, to provide lower-cost meals to the Migrant Workers Centre and the Alliance of Guest Workers Outreach. [21]

In March 2021, the company launched Klook Cares initiatives that allows people to donate their SingapoRediscovers Vouchers (SRVs) to groups such as migrant workers, through non-governmental organisation It's Raining Raincoats . [22]

References [ edit ]

• ↑ 2.0 2.1 O'Neill, Sean; January 25th, Skift; EST, 2021 at 9:00 PM (2021-01-26). "Klook Raises $200 Million in Bid to Become a Superapp for Experiences" . Skift . Retrieved 2022-01-22 .
• ↑ Gilchrist, Karen (2018-12-17). "The co-founder of billion-dollar start-up Klook found his business partner on LinkedIn" . CNBC . Retrieved 2022-01-22 .
• ↑ O'Neill, Sean; December 14th, Skift; EST, 2021 at 2:30 AM (2021-12-14). "Klook Taps Rise in Domestic Travel for Growth in Experience Bookings" . Skift . Retrieved 2021-12-28 .
• ↑ Auto, Hermes (2021-10-10). "Lunch with Sumiko: How Klook rode out the Covid-19 crisis | The Straits Times" . www.straitstimes.com . Retrieved 2022-01-22 .
• ↑ Lo, Danica. "Klook Co-Founder Eric Gnock Fah On How The Company Is Transforming Travel Experiences" . Tatler Asia . Retrieved 2022-01-22 .
• ↑ Watson, Rana Wehbe. "Klook's Nomadic Cofounder Turns Wanderlust Into A $1 Billion Enterprise" . Forbes . Retrieved 2022-01-22 .
• ↑ Koumelis, Theodore (31 Aug 2021). "Klook integrates with Google enables operators to feature as an Official Site Listing on Things to do" . Traveldailynews.asia . Retrieved 28 Dec 2021 .
• ↑ Tan, Nicolette (4 Jul 2017). "Tech in Asia - Connecting Asia's startup ecosystem" . Techinasia.com . Retrieved 2021-12-28 . Unknown parameter |url-status= ignored ( help )
• ↑ Millward, Steven (25 Oct 2017). "Tech in Asia - Connecting Asia's startup ecosystem" . Techinasia.com . Retrieved 2021-12-28 . Unknown parameter |url-status= ignored ( help )
• ↑ O'Neill, Sean; January 25th, Skift; EST, 2021 at 9:00 PM (2021-01-26). "Klook Raises $200 Million in Bid to Become a Superapp for Experiences" . Skift . Retrieved 2021-12-28 .
• ↑ Vasquez, Dinna Chan (2021-12-04). "Travel and leisure booking platform promotes local travel | Dinna Chan Vasquez" . BusinessMirror . Retrieved 2021-12-28 .
• ↑ "Saudi Tourism Authority CEO lauds Seera, Klook partnership" . arabianbusiness.com . 17 May 2021 . Retrieved 28 Dec 2021 .
• ↑ Monteiro, Leandra (5 Oct 2021). "Atome and Klook partner to expand Buy Now, Pay Later acceptance" . ibsintelligence.com . Retrieved 2021-12-28 . Unknown parameter |url-status= ignored ( help )
• ↑ Cuenca, Oliver. "Klook and ZA Tech sign joint venture agreement" . ITIJ . Retrieved 2021-12-28 .
• ↑ Wei, Chong Seow (2021-10-22). "Cloud Talk: Gearing Up For The Next Black Swan Event" . Generation T . Retrieved 2022-01-22 .
• ↑ Asia, T. T. G. "Klook, ZA Tech ink travel insurance deal | TTG Asia" . www.ttgasia.com . Retrieved 2022-01-22 .
• ↑ Ong, Grace (15 Jan 2021). "Klook wants unbiased reviews to promote staycays with mystery staycation initiative" . Marketing-interactive.com . Retrieved 2021-12-28 . Unknown parameter |url-status= ignored ( help )
• ↑ Gilchrist, Karen (2018-12-17). "The co-founder of billion-dollar start-up Klook found his business partner on LinkedIn" . CNBC . Retrieved 2021-12-28 .
• ↑ Lung, Tiffany. "How Travel Platform Klook Boosted Staycation Experiences With Livestream Shopping" . Forbes . Retrieved 2021-12-28 .
• ↑ Kwee, Melissa (11 June 2020). "Commentary: Uptick in corporate giving during COVID-19 is much more than just a PR exercise" . CNA . Retrieved 2022-01-22 . Unknown parameter |url-status= ignored ( help )
• ↑ Auto, Hermes (2021-11-30). "Still have unused SingapoRediscovers Vouchers? Here's how to donate them | The Straits Times" . www.straitstimes.com . Retrieved 2021-12-28 .

External links [ edit ]

Official website

This article "Klook" is from Wikipedia . The list of its authors can be seen in its historical and/or the page Edithistory:Klook . Articles copied from Draft Namespace on Wikipedia could be seen on the Draft Namespace of Wikipedia and not main one.

• Pages with citations using unsupported parameters
• Official website not in Wikidata

A Klook Review: What is Klook Anyway?

If you’ve used the Thrifty Family Travels website to plan your holidays, you’ll know I often recommend the Klook website for booking tours and attractions tickets.  However, a concern we often hear from our readers is “ what is Klook ?” and “ is Klook legit ?”  So I thought it was about time that I write up a Klook review – detailing exactly just what Klook is and why not only is Klook safe and trustworthy – but why it could save you a stack of cash on your next family holiday. 

Talk to other families about their tips on visiting California and join our  Thrifty Family Travel Facebook Group.

Or if you’re more of a visual person, get inspired on our  Thrifty Family Travel Instagram Feed .

This post may contain compensated links.  Please refer to my disclaimer  here  for more information.

Page Contents

• 1 What is Klook?
• 2 How to Use the Klook Website?
• 3 How to Make a Klook Booking?
• 4 How to Use Klook Credits?
• 5 How to Use Klook Voucher and Tickets?
• 6 How Much Money Will I Save with Klook?
• 7 So is Klook trustworthy?

What is Klook ?

You may have heard of Viator or Experience Oz – you know, websites that sell a range of tickets to various attractions as well as tours and airport transfers.  Well, Klook is exactly this – the only thing is it’s even better!

Now I’m sure with a name like “Thrifty Family Travels” you’ll have guessed that I love a bargain.  I mean, why pay full price if you can get something cheaper?  Which is how I first stumbled across Klook.

I first came across Klook when researching discount tickets for attractions for our Japan trip in 2019.  Japan can be very expensive for families, given it has so many awesome attractions for families and so I wanted to do everything I could to save as much money as possible.  

Then I found the Klook website, which had discounted tickets to a range of family friendly attractions, as well as Japan rail passes, airport transfers and even portable wifi devices. So I pretty much booked my entire Japan trip using the Klook website and saved a stack of cash in doing so.

So, in a nutshell, Klook is an online booking system that allows travellers to book with local operators from destinations worldwide. So, whether you’re after tickets to theme parks or museums, a guided city tour, a local cultural experience, private airport transfers or a local SIM card to stay connected while you’re away – Klook is your one stop shop that can help you with all that an even more.

How to Use the Klook Website ?

One of the things I love about Klook is that whether I know exactly what I’m after – say theme park tickets – or I have no idea what there is to do in a city – Klook can help.

You see, the best way to use Klook is to jump on their home page and search by “ Explore destinations ”.  Then choose the location you’re heading to. For example, at the moment, I’m getting ready to go to Los Angeles, so I’ll select “ North America ” and then “ Los Angeles ”.

Now as you can see in the screenshot below, on the Los Angeles page, at the top you can see the headers: Attractions & tickets – Car rentals – Tours & must-sees – Hotels – Wifi & SIM cards.   So if you know what you’re looking for, click on one of these links.

However, what I like to do when just starting out researching a destination is to scroll down to where it says, “ Explore all things to do in Los Angeles 2022 ”.  This will allow me to see absolutely everything Klook offers for Los Angeles.

As you can already see just from the screenshot above, Klook has tickets for the most popular attractions in Los Angeles, such as Universal Studios and Disneyland.  But if you keep looking, you’ll also find some more unique experiences and things you may not even have known were on offer.

To book Klook ticket s, simply click on the attraction – choose the relevant type of ticket you’d like and the number of adults and children you need tickets for.  For some attractions – such as Universal Studios, you will also need to choose the date and/or time you’d like to go.

Here are a couple of things I’d like to point out here in the above screenshot:

Make sure the amount is in the correct currency, as Klook sells tickets in a range of different currencies.  If it’s not in the currency you want to pay, then select the correct currency from the top of the screen.

Underneath where the total price is, it mentions credits – more about this below, but I just wanted to bring your attention to this now.

Selected package details

On the right hand side, it talks about the package details – I highly recommend you read this before making a booking. Then, click on the “see all” link at the bottom to see exactly what your ticket includes and doesn’t include.

What to expect

If you scroll down, you’ll come to a section providing further detail about what you’re booking.  I find this particularly helpful for tours or attractions I’m not familiar with as it provides additional information about what you’ll do and see.

A tip here for tours.  Sometimes in the information at the top, it will list a bunch of places and so you might assume the tour takes you to all these places.  However, sometimes in the fine print, you’ll see the tour just drives past or has a photo opportunity at a place rather than allowing you time to explore.

Things to note

Scroll down even further again, and you’ll find even more information.

I highly recommend you don’t make a Klook booking before checking the above and are happy with all the information provided.

How to Make a Klook Booking?

Once you’ve read all the information and you’re happy to book, press “ Book now ” and if you haven’t already logged in, you’ll be asked to do.

I know some people don’t like logging into things and think somehow Klook is going to sell all your personal information to Russian spies or something or rather – but that’s really not the case.  This is so YOU can keep track of your bookings, vouchers and the credits I briefly touched on above (more on that below).  So just log in ok!

Then on the booking page, you should have your information already pre filled and there’s the opportunity to add in a promo code if you have one.  Klook has some fantastic promo codes from time to time – so logging in also means you’ll be on their email list and hear about any great promotions they have.  Like 50% off on rail passes – hello bargain!

How to Use Klook Credits ?

So above, I briefly talked about Klook credits.  Basically, you’ll earn credits for everything you book via Klook.  You’ll see just how many credits you’ll earn during the booking process.

The value of credits does change depending on the currency you’re using and the exchange rate on the day – so there’s no real exact science to it – well there is – but it’s complicated!

So I know your next question is – how to use Klook credits – right?  Well, once you’ve earned at least 10 credits, when you go to pay for your next booking, there will be an option at the bottom to use your credits.  This will result in a cheaper price.

You don’t have to use your Klook credits if you don’t want to.  You can always save them up and use them later if you like.

How to Use Klook Voucher and Tickets?

Once you’ve made a booking with Klook, you’ll be sent your Klook voucher or tickets to your email.  It’s really important to check the voucher they send to you, as while in some cases the voucher works as your tickets, other times, you will need to exchange this voucher for your tickets at the venue.

While you can print out your voucher on paper, I prefer to save the trees and use the voucher electronically.  To keep your voucher electronically, you can either keep the email somewhere handy so you can show the voucher or what I like to do is make use of the Klook app .

As you can see in the screenshot below, all you need to do to access your vouchers via the Klook mobile app is to press on the “ Bookings ” tab and a list of all your current and past vouchers will be there.  Then you click on the “ See voucher ” button and up comes your voucher – it’s that easy.

You can also log into your account on the Klook website via your PC and see the vouchers there.

How Much Money Will I Save with Klook?

As you can see from the screenshot below, the amount of money you can save with Klook really does vary.  Your Klook discount can be anywhere from a couple of dollars a ticket to $20 or $30 dollars.  But of course, if you’re a family – even those couple of dollars savings really do add up.

If you’re a family like ours – we’re always travelling and always purchasing tickets to attractions – so every dollar we can save really adds up quickly for us.  Plus, I just love earning credits on my purchases and getting even bigger Klook discounts.

Even if you haven’t booked your tickets with Klook in advance, if you’re standing outside an attraction, I’d recommend looking it up on the Klook app to see if you can get entry at a cheaper price.  If it is, book via Klook, and you’ll get your voucher instantly.  I’ve been known to do this many times!

Even if the price is the same, as you earn credits through Klook, your next Klook purchase will be even cheaper.  Plus, sometimes the lineup to buy tickets is just huge at some attractions, so with Klook, you can skip the lines and save money – winning!

So is Klook trustworthy ?

Hopefully, by now, you know the answer to this.  Yes, Klook is 100% trustworthy.  I’ve been using Klook for a few years now to book all my tickets and tours – I personally just love them. 

I’ve also been a Klook affiliate for a few years now, which means I earn a small commission from any tickets you might book through my website.  And to be even more transparent – Klook did gift me an Go City LA Explorer Pass in exchange for writing this article – but I would have bought it from them anyway.  This way I save some money and you get to hear how fabulous they are.  

But I can assure you I don’t promote Klook just because I get a commission from them (or they gave me a Pass).  I also earn a commission from places such as Viator and Experience Oz. So while there is absolutely nothing wrong with Viator or Experience Oz, I promote Klook because they really will save you money!

I use them myself and I’ve provided proof of that; as you can see from the mobile screenshot above, I purchased Universal Studio tickets recently for our upcoming trip to LA.

So is Klook trustworthy ?  Absolutely they are.  And if you haven’t used them yourself yet – I recommend you head on over to their website and if you do find something you like, use the Klook promotion code THRIFTYFAM10 and get 10% off whatever you book.  Please note that this promo is only for brand new Klook customers to try out and only for readers from Australia or New Zealand.

And that’s my Klook website review – I hope I’ve now convinced you to at least consider Klook when you’re next travelling.  Even if you’re not travelling somewhere – they most likely offer tickets to many attractions in your local area – so check them out!

____________________________________________________________

And if you need some inspiration on where to go – Klook offers some great discounted tickets for places such as Japan , t he USA , and Europe .  Click on the links for our content and start planning the next family holiday today!

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Founder of billion-dollar travel app Klook: Being an outsider gave my business the edge

Eric Gnock Fah never quite felt like he belonged.

From growing up in one of the few Chinese families on the Indian Ocean island of Mauritius , to studying in the U.S. and later working in Hong Kong , Gnock Fah spent much of his youth trying to get by in a place that wasn't quite home.

At times, it was isolating. But it also gave him the inspiration to start a business to help with that very problem.

Gnock Fah is the co-founder and chief operations officer of Klook, a travel app designed to help people live more like locals when travelling abroad. Spotting an opportunity to capitalize on Asia's growing tourism industry, he set up the platform in 2014 with two fellow co-founders to handle holidaymakers' in-destination bookings, from transport to activities and experiences.

We were three people who actually had no background in travel per se. Eric Gnock Fah co-founder and chief operations officer of Klook

For the then-26-year-old, it was another bold move into an unknown environment. Until then, Gnock Fah had been working in finance. Yet, the young entrepreneur said he believes that's what gave him the edge and helped Klook become the $1 billion business it is today .

"It was a relatively far-fetched approach," now 31-year-old Gnock Fah told CNBC Make It .

"A lot of people in the industry were quite surprised," he continued, referring to established travel operators' take when the trio of travel newbies broke into the industry. "We were three people who actually had no background in travel per se. I think I'm the only one who can relate myself to travel, the fact that Mauritius is a travel destination."

Entering the unknown

Growing up in Mauritius, a honeymoon hot spot, Gnock Fah said he noticed the huge disparity between local and what he called "tourist" prices. As part of a family of Chinese migrants, he would often be mistaken for a tourist and be hit with the accompanying hiked rates.

Gnock Fah noted that those higher costs are typical of the tourism industry as a whole. But he said technology has made it much easier to level the playing field so visitors have more options while also giving local operators a platform to promote their services.

After five years working in the corporate world, he decided to make that vision a reality and shake up what is otherwise "quite a dinosaur industry."

Nowhere was home but also everywhere was home. That was the edge for us. Eric Gnock Fah founder and chief operations officer of Klook

"I just wanted to start something that I could relate to. Even in Mauritius I felt like a minority, so nowhere was home but also everywhere was home," said Gnock Fah "That was the edge for us and (what) helped us form this travel business which inherently has to be global."

Making like Bezos and Musk

Gnock Fah's "outsider" strategy has its supporters in some of the tech industry's top entrepreneurs. Indeed, according to wealth expert and best-selling author Robert Frank , entering an industry as an outsider often has a large part to play in founders' success .

"The reason that Jeff Bezos reinvented retailing is because he didn't start out at Macy's . The reason that Elon Musk has reinvented cars is because he didn't start out at GM ( General Motors )," Frank said during an episode of CNBC's "Fortt Knox."

That certainly seems to be the case for ex-financier Gnock Fah, whose business recently partnered with industry heavyweight, 37-year-old luxury hotel operator Shangri-La Hotels and Resorts, to give holidaymakers special access to Klook's platform.

"All these guys tell me the best thing they brought to reinventing their industry and starting a brand new disruptor was (that) they didn't know what couldn't be done in that industry," Frank noted on the show.

Don't miss: How this 34-year-old created Indonesia's first billion-dollar start-up

Like this story? Subscribe to CNBC Make It on YouTube!

Girl Eat World

A girl's adventure in food and travel around the world, is klook legit my experience after years of using klook.

The first time I ever saw the name Klook was when I was traveling in Bali . I noticed a Korean tourist getting picked up outside of our hotel by a tour guide with a Klook name tag. This was many years ago, probably around the year of 2017 when I was spending a lot of time in Bali.

After seeing Klook in action, I did a quick search on the internet out of curiosity. It turns out that at that time, Klook was the new-ish marketplace for travel experiences in Asia – just like Viator or TripAdvisor, if you come from the other side of the world.

Fast forward six years later, Klook has flourished and I can pretty much rely on Klook to book any type of activity or experience when I travel. In Singapore (where I live) and Taiwan for example, you could book pretty much any attraction you can think of – from the zoo, aquarium, and even SIM cards – through Klook.

However, I know for visitors who don’t live in Asia, Klook may not be a familiar name and you might be hesitant to use them.

So, is Klook legit? I thought I’d write a little about my personal experience with Klook to ease any doubt for those of you who have not used Klook before!

✨ Get a $5 credit if you sign up to Klook through my link here . To start using Klook, simply go to the Klook website, select a destination, and start browsing!

What is Klook?

As I was saying before, Klook is a marketplace for travel experiences, just like Viator and TripAdvisor.

Through Klook, you can select any destination you want to visit and explore activities that you can book at that destination. You can also see reviews of other Klook members who have purchased that same activity before, which can help you decide if this is the right activity for you.

The idea of a marketplace for travel activities is not new. It has been done many times over. However, what stood out to me about Klook, and what convinced me to try them and eventually become their regular customer, is the vast inventory of activities and the affordable price – especially when it comes to destinations in Asia.

How do you use Klook for traveling?

Klook started as a place where you can book tours or experiences. Nowadays, almost anything and everything can be booked on Klook, including tickets, transportation, SIM Cards, hotels, and even food .

For example, in Bali , you could rent a scooter to go around town, or you can book an airport transfer that will pick you up and drop you off directly at your accommodation, or you can buy SIM cards which can be picked up at the airport or delivered to your hotel. It makes travel so much more convenient!

Get a $5 credit if you sign up to Klook through my link here . To start using Klook, simply go to the Klook website, select a destination, and start browsing!

Why should I use Klook?

Since my first encounter with Klook in 2017, I have started to use Klook exclusively whenever I travel. I find that there are many benefits to using Klook that other marketplaces simply cannot beat:

• Ease of booking – Being an established marketplace for experiences, they’ve got the booking process down to the simplest and easiest experience! I am usually only a few clicks away from booking the experience I want.
• Loyalty points (Klook Rewards) – Klook gives you loyalty points every time you book anything through their app or website through Klook Rewards, which you can use to offset the cost of your next booking. The amount is usually not much, but the more you use Klook, it could add up!
• Instant confirmation or direct entry tickets – This is my favorite feature of Klook, which lets you walk in directly into an attraction or museum by simply showing a QR code. This feature is not available for all experiences, but when it is available, it makes traveling so much fuss-free. For example, when I was in Tainan , I pretty much bought the tickets for the major attractions on the spot (literally at the entrance of the attraction) and I was able to enter right away via the QR code from the Klook app.
• Competitive pricing – I am not sure how they do it, but I find that prices in Klook are almost always cheaper than booking through other platforms or directly, especially for experiences in Asia.

Tips on using Klook successfully and safely

While there are many benefits to using Klook, it is very important to know that Klook is still a marketplace at the core of it. As such, the experience you get might vary.

Here are some of my personal tips to use Klook to your advantage!

1. Read the reviews thoroughly

For any specific items or experience in Klook, I would HIGHLY recommend checking out their reviews . This is a must-do regardless of whether you’re booking through Klook or any other platform.

Look for any negative reviews , and note down the ratio of negative vs positive reviews to get a clear view of the operator at their best and worst.

Think of it like buying items in a marketplace like Amazon – just because an item is listed on Amazon, it does not mean it’s going to be always high quality. In certain destinations, Klook might be listing the same items, services, or experiences by different vendors.

If you decide to book an experience with little or no reviews , be prepared to take the risk – the experience has not been validated by other users, and you might get a bad experience. But, it could also turn out well – you might simply have discovered a hidden gem that no one else has tried on Klook before.

In most cases, just because an activity has no reviews in Klook, it doesn’t mean they are completely new. More often than not, these experiences are offered by a company with many years of experience, it’s just that they are new to Klook. So if you are interested, you can find out who the vendor is (usually this is stated on the Klook activity page), and do a Google search on them outside of Klook. You might also see reviews that you don’t see in Klook.

2. Check the cancellation policy

Some experiences or services booked through Klook usually can be canceled, but it is extremely important to note that each item will have a different cancellation policy from another .

Usually, there will be a time limit for canceling – for example, you might not be able to get a refund if you cancel it at the last minute (within 24-48 hours) or you might only be eligible for a partial refund. But in certain experiences – usually a timed ticket like hotel booking, a train ticket, or a show – they might not offer cancellation at all.

So, make sure you know the exact cancellation policies before booking to avoid any disappointment!

No-show Protection: You could add a “No-show refund” insurance while booking an experience to make sure you can still get some money back if something happens and you need to cancel. Find out more about Klook’s No-show insurance .

3. Make sure your booking has been confirmed

If you are booking a time-sensitive activity such as an airport transfer or a tour, make sure the organizer gets in touch with you and confirms your booking close to the date of your travel.

It’s rare, and it has not personally happened to me, but I have heard one instance from a friend when her airport transfer in Bali wasn’t confirmed and the vendor ended up being a no-show on the day. Klook refunded her, but she still had to scramble to find alternative transport which was not ideal.

To be fair, this is a risk that you are taking with every booking, even if you book directly with the vendor or through any other platform. Always be proactive and make sure your booking is confirmed!

4. Download WhatsApp for communication

Which brings me to my next point. You should download WhatsApp , which is how most people communicate in Asia, and likely how the tour operator will try to get in touch with you. Link your WhatsApp to the phone number you’ve provided when booking the tour.

Conclusion – My verdict on Klook so far

So, in conclusion – is Klook legit? Yes, in my experience, they are very much legit. I have not personally had a bad experience with any experiences I’ve booked through Klook so far. Perhaps, I have been lucky with over 50+ bookings with Klook since 2018, ranging from tickets to airport transfers and car charters.

I have to note that I have yet to book hotels with Klook. It’s one of their newer offerings, and judging from the comment section of this post, people seem to encounter issues with the level of support when something goes wrong with the booking. As with other bookings, I would assess the risk by looking at all the reviews on the hotel’s Klook page.

And that’s all I know about Klook! What do you think? Will you book something on Klook for your next trip?

Note: I am just a regular happy customer of  Klook . I was not paid to write this review. As always, all thoughts and opinions are honest and remain my own.

10 Comments

• March 30, 2024

While the Klook platform is very easy to use, their customer care is extremely disappointing/disgusting and they will waste your time and your money!

Beware! Our experience with Klook’s airport transfer service at Narita Airport was nothing short of disgusting. We booked our transfer while in transit in Dubai, specifically requesting a 6 PM pickup time and even providing our flight number for added clarity. However, upon arrival, we faced a frustrating situation that ultimately left us without transportation and out of pocket.

After clearing customs and collecting our luggage, 4 sets of eyes searched for our driver, who was nowhere to be found. After frantic searching and inquiries at the information desk, my husband finally located the driver, who turned out to be unprofessional, rude, and unhelpful. He demanded additional payment, claiming he had waited for 100 minutes, despite our voucher stating the driver would wait for one hour and 40 minutes.

When we refused to pay extra, the driver abandoned us, leaving us stranded with our children and luggage.

To make matters worse, Klook’s customer service has been ABYSMAL. They dragged their feet in addressing our concerns (not getting back to us within the 2 days as promised), made us provide photographic evidence (which they totally disregarded), spent hours going back and forth on chat and refused to get a manager to call us, failed to provide a refund and ultimately refused to take responsibility for their flawed system, which completely disregarded our requested pickup time (inputting the flight number overrides the clients requested pickup time and communicates to their operator to pitch up at the time the flight lands- so stupid!).

Klook admitted to poor communication with their operator but still denied us our hard-earned money back. Save yourself the headache and avoid Klook’s unreliable and unprofessional service!

I also used the Klook platform to book Shinkansen (bullet train) tickets and while one pays more for reserved seating it does not allow one to choose seats so we had 4 tickets in 4 separate rows with my young kids sitting on their own. I waited over an hour to get through to their customer support chat and they could do absolutely nothing to help!

2 out of 2 failed Klook bookings. Deleting the platform and will NEVER USE IT AGAIN!

• March 31, 2024

Hey Carnita. Sorry you had this experience! Definitely not ideal. I booked a transfer from Narita airport as well back in November, Thankfully my experience was great, the driver was waiting for us at the gate. The operator I booked with was called Chinichi through Klook.

• March 25, 2024

Thank you for this article, was looking for reviews of Klook services. Question, do you know the quality of the pocket WIFI router they offer is sufficient for business usage in Taiwan? From what I have read, it does seem like there should be no problems with conference calls for audio/video across to United States? Will be visiting Taiwan for up to a month on part vacation but will also be bringing work along. Just want to be sure the wifi router will be able to offer reliable WIFI access for up to 8 hours if necessary. The location will mainly be in Taipei and from the same address location. Thanks ahead of time. -Allen

Hey Allen, I did not use wifi router but I used a SIM card for my mobile phone and the speed was very fast throughout Taiwan. I believe I was getting 4G/5G everywhere. The wifi router depends on the provider, so you should research the specific telco provider to see if they are reliable since you’re using it for work. Mine was Chunghwa Telecom. Even though most of them are unlimited data, you should see if they have maximum data usage per day or they might throttle the speed after. Not saying this is a thing in Taiwan, but I’ve seen it in other parts of Asia.

• February 3, 2024

SCAMMERS!!! The absolute worst! We booked a 24sqm room in E-hotel Higashi Shinjukul through the Klook app, only to find out that they booked a 12sqm one for us instead. We could barely fit our things here! In addition, there is no customer service number you can call for help in Klook. Worse off, the E-hotel Higashi Shinjuku kept passing on the blame to Klook instead of helping us out. WORST EXPERIENCE EVER! PLEASE AVOID BOOKING ANYTHING THROUGH KLOOK. GO FOR RELIABLE APPS LIKE BOOKING.COM.

• February 4, 2024

Hey Cara, I truly am sorry to hear about your experience. It seems that Klook is still working out the kinks when it comes to accommodation booking. I personally have only used them for experiences and tickets. Anyway, I hope your case can be resolved soon.

• December 25, 2023

I had the same experience, I was informed to expect my refund credits within 30 days on 06Nov; is till did not see it reflected in my klook app till now despite me sending emails to klook on three other occasions to inquire about my refund. Each time klook responded very promptly that they have issues the credit voucher to my account but as of now on 25Dec 2023, I still do not see it in my klook app. Klook’s Experience Specialist was quick to ask for feedback on their customers support, however, the survey was just a super short one with only one question and a yes / no answer to it. There isn’t even a space for us to express our dismay or request for further assistance, I can’t help but wonder what kind of a customer experience survey is this. I can’t help but wonder if my credit refund has been misappropriated; if the credit voucher has been issued as what their customers support team claimed, then where is it ?

• January 3, 2024

Hey Rosalind, I’m sorry to hear about your experience! I can’t really comment further as I don’t know the details of the booking in your situation, but I hope it gets resolved soon. Please do feel free to update me the outcome, if any.

• December 17, 2023

After over a month of promises of refunds for accomodation I still have not been refunded. Very difficult to contact, English bad, no customer service. Book elsewhere.

Hi Jenine, sorry to hear that. Please let me know if the issue is eventually resolved.

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Klook Travel Review: Making Memories Around the World

The anticipation of planning a trip to a new destination is always thrilling. It’s the spark that keeps you going during the long wait leading up to your actual journey. Klook emerges as a game-changer in the travel industry. This comprehensive Klook Travel review delves into the world of travel tours and destinations. 

This platform has rapidly become a favorite among travelers seeking convenience, variety, and value in their adventures. From booking unique tours to securing attraction tickets and ensuring comfortable stays, Klook promises to simplify your travel planning process. They allow you to focus on what truly matters.

What is Klook?

Klook, founded in 2014, has redefined global travel by offering a one-stop platform for diverse activities, from local tours to transport options. Embracing innovation and convenience, it brings the best of the world’s adventures to your fingertips. With its mission to simplify travel, Klook covers over 400 destinations, providing access to 100,000+ experiences and ensuring every traveler finds something that suits their interests.

It boasts 60 million+ app downloads and 10 million+ activities booked in 2022 alone, underscoring its status as a critical resource for adventurers and leisure travelers. This impressive growth is a testament to Klook’s commitment to delivering exceptional travel experiences. To explore its extensive range of services and book your next adventure, check out  Klook , where discoveries and memorable journeys await.

How Does Klook Work?

Klook operates through an easy-to-use, accessible website where users can browse and book various travel-related services. Integrating advanced technology with travel, Klook makes it effortless to connect with local operators, enabling travelers to find unique experiences and essential services in their destination, fostering deeper connections with the places they visit.

The platform’s user-friendly interface allows hassle-free navigation, making it simple for users to find what they want. Enhanced by intuitive design and personalized recommendations, Klook ensures a seamless experience from the planning stage to the actual journey. Its search and filtering tools adapt to various travel needs, enabling easy customization of experiences.

Benefits of Using Klook

Choosing Klook for your travel arrangements brings many advantages, significantly enhancing the quality and ease of your travel experience. By integrating a range of services and features tailored to meet the needs of modern travelers, Klook stands out as a comprehensive solution for planning and enjoying trips worldwide.

Here are multiple benefits that enhance your overall travel experience:

• Convenience: Klook simplifies the travel planning process with its easy booking system. Users have access to a wide range of travel services, streamlining the organization of trips from start to finish. Whether booking an excursion or arranging transport, Klook makes it straightforward.
• Variety: One of Klook’s standout features is the sheer breadth of global experiences and activities. Klook offers access to thousands of options, from local cultural tours to adventure activities, catering to all types of travelers and interests.
• Competitive Pricing: Klook consistently offers competitive pricing on its services. The platform frequently provides special discounts and deals, making travel more affordable and allowing travelers more value for their money.
• User-Friendly: The intuitive design of Klook’s platform ensures ease of navigation and booking. This user-friendly approach makes it accessible for all, regardless of tech-savviness, to plan and book their travel experiences.

Key Features of Klook

This platform facilitates the usual aspects of travel and goes a step further to enhance the overall experience. From providing access to an extensive selection of local and international tours to simplifying the process of securing transportation and accommodations, Klook addresses various aspects of travel.

Here are several distinctive features that cater to a wide range of travel needs:

• Tours & Experiences: Klook offers unique local tours and experiences, allowing travelers to immerse themselves in local culture and explore beyond typical tourist spots, from culinary adventures to off-the-beaten-path activities.

• Attraction Tickets: Klook simplifies acquiring tickets for various attractions worldwide. It often provides these tickets at discounted rates, making it more accessible for travelers to visit popular sites and attractions without the hassle of long queues or overpriced entry fees.

• Hotels: Understanding the importance of comfortable accommodation, Klook offers a comprehensive  hotel booking  service. This feature provides options on Klook, from luxury resorts to budget hostels, catering to various preferences and budgets.

• Transport: Recognizing the significance of hassle-free transportation in travel, Klook provides convenient booking services for various modes of transport. It covers airport transfers, car rentals for self-guided trips, and rail passes for efficient, scenic travel.

Pricing and Fees

Klook distinguishes itself in the travel industry with its competitive pricing strategy, often providing more favorable rates than direct bookings. This affordability aspect is a crucial draw for many users. The platform is notably transparent about its pricing and fee structure, ensuring customers clearly understand their financial commitments with no hidden charges. 

To give an example of how Klook’s pricing and fees might look for a typical travel service, consider the following:

Disneyland Ticket Example:

• Average booking discount:  15% compared to direct booking
• Number of fee types:  3
• Transparency rating:  95%

The following is a simplified representation: actual prices may vary based on destination, season, and specific service features. It illustrates Klook’s commitment to offering cost-effective options for various travel-related services.

It illustrates Klook’s commitment to offering cost-effective options for various travel-related services. For more detailed pricing and to explore destinations, visit  Klook .

Klook Cancellation & Refund Policy

The cancellation and refund policy is designed with flexibility in mind, catering to the unpredictable nature of travel. The specifics of the policy can vary depending on the service booked. Generally, most bookings on Klook come with hassle-free cancellation options, allowing customers to change their plans without significant penalties. Klook promptly processes refunds to avoid long waiting periods for customers.

Here’s a breakdown of the typical Klook cancellation policy:

It is a general guideline, and specific policies may vary. Always refer to the individual activity page for detailed cancellation information.

Cancelling your booking on Klook is a straightforward process. Follow these steps:

• Log in to your Klook account.
• Navigate to the “ My Bookings ” section.
• Select the booking you want to cancel.
• Click on the “ Cancel Booking ” button.
• Choose your cancellation reason and confirm your request.

Recommended read:  Are Travel Credit Cards Worth It?

Klook Customer Ratings

Klook proudly holds a remarkable 3.9-star rating on  Trustpilot , garnered from an extensive pool of over 5627 reviews. This outstanding rating is a testament to the company’s unwavering dedication to customer satisfaction and its continual provision of extraordinary travel experiences. It reinforces Klook’s position as a trusted choice for travelers seeking memorable adventures.

Is Klook’s Application Available?

Yes, Klook extends its user-friendly experience to mobile devices with its comprehensive application available on both  iOS  and  Android  platforms. This app mirrors the full functionality of the Klook website, providing users with the convenience of planning and booking their travel experiences on the go. The app features exclusive deals and notifications, enhancing user engagement and adding value.

Whether you’re in the midst of travel or planning your next adventure from home, the app offers seamless navigation, quick access to bookings, and the ability to explore new activities and destinations. Integrating mobile technology ensures that Klook’s services are accessible anytime and anywhere, enhancing the overall user experience for modern, tech-savvy travelers.

Customer Support

Are you experiencing issues or have queries? Klook’s support team ensures a smooth cancellation and refund process. As per independent surveys, they achieve a 98% customer satisfaction rate, with a 24-hour average response time across phone, email, and live chat. They provide multilingual support in over 10 languages for effective global communication.

You can reach Klook’s customer service via phone at the 626-3888 hotline or using your country’s specific contact number, or email them at [email protected]  for prompt assistance. Their round-the-clock availability for urgent travel assistance further underscores their unwavering commitment to customer support, ensuring that help is always readily available, regardless of the time or place.

Also read:  Can I Buy Travel Insurance After Departure?

Comparing Klook with Other Travel Services

Klook emerges as a standout choice for travel service providers due to its extensive array of services, competitive pricing, and user-friendly platform. Its ability to compete effectively makes it a preferred choice for modern travelers seeking exceptional experiences. Regarding variety, Klook rivals established travel platforms such as  Expedia  and  Viator , offering an equally diverse range of activities and experiences. 

The user experience on the Klook platform is comparable to industry giants like  TripAdvisor , ensuring seamless navigation and convenient booking. Klook’s unique blend of services, affordability, and user-centric approach places it among the top choices for travelers seeking remarkable and budget-friendly adventures. In pricing, Klook often outperforms competitors with cost-effective options and exclusive deals.

Seamless Relocation and Travel with Relo.AI 🚚

Elevate your relocating adventure with the comprehensive travel and relocation offerings of  Relo.AI . Our committed team stands prepared to cater to every aspect of your journey, guaranteeing a smooth and effortless change.

For a hassle-free and straightforward relocation experience, Relo.AI suggests using  Klook . 🧳 It’s ideal for those looking to simplify their travel adventure.

Whether exploring new travel destinations or gearing up for a fresh start in a new city, our tailored relocation assistance and professional advice support you throughout life’s diverse travels.

Schedule a consultation  now for custom relocation and travel plans that align with your aspirations.

Klook is like your trusty, reliable travel buddy, offering just what you need for an unforgettable, exciting, and seamless journey. It’s super convenient, packed with diverse, appealing choices, doesn’t hurt your wallet, and the supportive, friendly team is always there to help. It’s an excellent, versatile fit for any trip – a solo escape, a fun family vacation, or a structured business tour. Klook’s got your back, no matter how you love to travel.

Affiliate Disclosure:  This article contains affiliate links. We may earn a small commission at no additional cost if you purchase them. Please be assured that we only recommend products and services that meet our quality standards.

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Klook Raises $210 Million to Compete With Viator and GetYourGuide

Sean O'Neill , Skift

December 6th, 2023 at 10:05 PM EST

Klook turning profitable is good news. And the travel startup's failure to get additional follow-on funding from troubled backer Softbank is unsurprising. Klook has made great strides, but it must someday find an exit for its early investors.

Sean O'Neill

Klook , an online travel agency for tours and activities, transport, and travel services, said it had raised $210 million (about $290 Singaporean dollars) in capital with a mix of venture equity and bank financing.

Bessemer Venture Partners led the equity portion, whose amount wasn’t specified. BPEA EQT, Atinum Investment, and Golden Vision Capital, and other corporate investment arms also took equity stakes. The rest of the financing included bank facilities.

The Hong Kong-based startup has now raised more than $900 million in financing since its founding in 2014. It vies with Berlin-based GetYourGuide  as the most heavily funded startup in the travel experiences category.

Softbank, which supported Klook in recent rounds, didn’t participate in this one. GetYourGuide has also received substantial investments from Softbank.

Klook is considering going public either in the US or in Hong Kong, a co-founder told Bloomberg .

Klook Turns Profitable

Klook said it became cash flow positive earlier this year for the first time and that it currently has an annualized gross booking value of $3 billion. It drew twice as many new customers this year than in 2019, suggesting its name recognition is growing.

Klook no longer generates its revenue from classic same-day tour products, such as guided walking tours. It has, in recent years, branched into other products, such as offering selected Japanese high-speed train tickets or services like portable Wi-Fi.

That makes the company more relevant to what customers in the Asia Pacific market appear to want, and also makes it stand apart from GetYourGuide and Tripadvisor’s Viator, which focus mostly on selling classic tours, activities, and attractions.

Klook is also more mobile-first than its Western rivals. It said about 80% of its bookings are made through smartphones.

The startup saw revenue per employee triple since 2019. It plans to invest heavily in sales of city passes, influencer-based marketing, and artificial intelligence tools.

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Tags: fundings , Klook , online travel agencies , softbank , startups