world travel holdings inc careers

Join Our Team.

We're employee-owned.

At World Travel, Inc., we firmly believe that a positive workplace culture is the key to success. That’s why we make our employees part of our strategy and give them benefits and perks worth working for.

When you decide to join our team of travel experts, you will become part owner of our business! In December 2017, World Travel, Inc. became 100 percent employee-owned.  By completing an employee stock ownership plan (ESOP), World Travel has shown its commitment to investing in the future of our team members. Read more here about how this can help secure your future!

Need MORE reasons to bring your talents and passion to World Travel? Here are just a few:

We are growing rapidly and our career opportunities change frequently - make sure to check back often to see our most current positions.

World Travel Academy

World Travel Academy is launching their Fall session on Sept. 16, 2024.  Apply today to reserve your seat!

World Travel Academy offers a three-month non-credit course focusing on corporate travel management.

The curriculum is delivered online in a combination of instructor-led and self-paced modules (courses).

Upon successful completion, full time employment with World Travel, Inc. may be offered.

Current Openings

Equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

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• World Travel Holdings Jobs

Business Systems Solutions Manager

Remote World Travel Holdings, Inc. Job

Training Specialist

World Travel Holdings Job In Fort Lauderdale, FL Or Remote

Title: Inbound Sales Las Vegas (Remote)

Remote or Las Vegas, NV Job

Senior Marketing Data & Automation Analyst

Remote or Atlanta, GA Job

Title: Virtual Sales -Worldmark By Wyndham /July

Remote or Sandy, UT Job

Title: Virtual Sales Club Wyndham / July

Title: reservations sales agent remote.

Remote or Orlando, FL Job

Villa Concierge

Software quality assurance analyst, help desk analyst.

Remote World Travel Holdings Job

Title: Senior Accountant

Remote or Indianapolis, IN Job

Title: Sr. Customer Service Representative

Reservation accounting clerk, business analyst - information technology, villa travel agent, title: worldmark virtual sales representative.

Remote or Bothell, WA Job

Title: Virtual Sales Manager, WbW

Customer care representative, travel sales agent, learn more about world travel holdings jobs, jobs from similar companies.

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Most Common Locations At World Travel Holdings

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Most Common Jobs At World Travel Holdings

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• Help Desk Analyst World Travel Holdings Jobs

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World Travel Holdings Highest Paying Jobs

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• Massachusetts
• Wilmington, MA
• World Travel Holdings

Zippia gives an in-depth look into the details of World Travel Holdings, including salaries, political affiliations, employee data, and more, in order to inform job seekers about World Travel Holdings. The employee data is based on information from people who have self-reported their past or current employments at World Travel Holdings. The data on this page is also based on data sources collected from public and open data sources on the Internet and other locations, as well as proprietary data we licensed from other companies. Sources of data may include, but are not limited to, the BLS, company filings, estimates based on those filings, H1B filings, and other public and private datasets. While we have made attempts to ensure that the information displayed are correct, Zippia is not responsible for any errors or omissions or for the results obtained from the use of this information. None of the information on this page has been provided or approved by World Travel Holdings. The data presented on this page does not represent the view of World Travel Holdings and its employees or that of Zippia.

World Travel Holdings may also be known as or be related to World Travel Holdings, World Travel Holdings Inc and World Travel Holdings, Inc.

World Travel Holdings

• Become A Travel Agent

You will be empowered to deliver remarkable vacation experiences while enjoying a flexible work environment.

Frequently Asked Questions

What’s it like to work from home.

We happen to love it, but we’re probably biased. Some of the perks we found are that you don’t have to worry about commuting, packing lunch, and you can wear whatever you want. Some of the challenges are that you must be comfortable working independently, disciplined to remove distractions and adhere to your work schedule. You’re home but not alone! You’ll have access to an internal support team that is available real-time to help answer any of your questions. In addition, we have tools like team chats and webcam that help foster engagement with your peers and management.

Can I use my own computer?

No, for us to maintain the security of our network and grant you access to our systems, we provide you a computer, monitor, keyboard, mouse, and headset.

What kind of phone line and internet service do I need?

• A traditional land line is not required for this role. However, our softphone solution does require that you have a strong internet connection.
• For your internet service, you will need FiOS, cable internet (preferred) or DSL (if only option). To run our systems and receive phone calls, the minimum required speeds are: 10.0 Mbps download speed and 5.0 Mbps upload speed.
• To check your internet speed, go to  http://www.speedtest.net/ . We  do not support dial up, satellite connections, “line-of-site”, Wi-Fi (wireless connections from your work computer), or mobile broadband (e.g., 4G LTE) connections.
• We do not support or allow agents to work with a wireless connection. Your work computer must be physically connected via an ethernet cable to your home router.
• Maintaining stable connectivity is a job requirement. Dependent on the speed and stability of your internet connection and audio/voice quality, you may be required to upgrade your service.

What are the scheduling expectations?

• You must be available to work full-time (35-45 hours/week) based on business needs.  Typically, Q1 is when we experience the 45-hour work weeks.
• You will generally work 9-hour shifts (8 hours with 1-hour break).
• You will be scheduled to work at least one weekend day.
• Many schedules have split days off (example: Wednesdays and Sundays off).
• Expect to work on holidays.
• Training Schedule: While you complete training, your schedule will be Monday-Friday from 10:00am to 7:00pm EST and attendance is required.
• 1 st Schedule Post-Training: Your first schedule post-training will be assigned based on business needs and your performance while training. Hours will vary between 8am and 10:00pm EST.
• Shift-bid Scheduling: After your first schedule post-training, your schedule will be determined based on a ranking system as part of our shift-bid process. Our shift bids are based on performance, productivity, customer experience and tenure. Schedules change every quarter and vary between 8am to 10pm EST, Sunday-Saturday.

What’s training like?

Our training program will make you an expert in selling cruises and assisting customers with post-booking questions, payments, and cancellations, even if you’ve never been on a ship.  It’s a mix of virtual, facilitator led training and on-demand modules that will not only teach you how to do the job but will show you who we are as a company.

• Training is Monday-Friday from 10:00am to 7:00pm EST for 6 weeks and attendance is required at all sessions.
• The entire training class will be working from home, so engagement and participation are critical to your success.
• You may feel overwhelmed! This is a fast-paced program packed with crucial content so missing even an hour is like missing a day. Rest assured you’ll be given plenty of time to practice with live role play exercises and taking plenty of live calls during the training program.
• Being tech savvy is a must! You will utilize Outlook, instant messenger, and web conferencing tools. In addition, you will learn our intranet, booking system, and cruise line systems/websites.
• Passing weekly skill checks and call coaching is your pathway to graduation!

What else can you tell me about being an agent in the contact center?

• We are a metrics driven organization. Sustaining metrics such as calls per hour, conversion rates, post call surveys, etc., is vital to your success.
• We want to build customer loyalty. Therefore, we don’t have scripts, but we do have a definitive outline called Customer Connection that will serve to guide the conversation you have with our customers.
• You’ll be working with our suppliers (Carnival Cruise Lines, Royal Caribbean, Norwegian, etc.) to make travel reservations, resolve issues, and answer questions.
• We know you won’t be an expert overnight – we have an internal support team ready to assist you. You’ll also be in constant communication with your team and leaders via instant message.
• There is a lot to learn! You’ll be asked to participate in ongoing trainings to help you stay up to date on the industry/role, and to develop your career.
• We like to have fun at work, so you’ll be encouraged to participate in contests, games, and events!

What growth opportunities are available?

How does the pay work for the Customer Care Agent position?

• You will be paid bi-weekly on Fridays.
• During the six-week training program, the pay is $15.00 per hour.
• Upon graduation, your base pay rate will be $15.00 per hour plus bi-weekly incentives targeted to payout another $1.00 per hour.
• During your first year, your base rate will increase at 6 months and 12 months post-hire and after completing required training.
• Subsequent pay increases will be evaluated as part of our annual merit review process which typically occurs in June.
• We pay a shift differential of $1.00 per hour for certain evening schedules (shifts ending midnight or later in your local time zone).
• You will be paid for time worked over 40 hours at one and one-half your hourly rate. Any overtime worked must be pre-approved by Workforce Management.

How does the pay work for the Travel Professional position?

• Post-training, you will be paid under our performance-based incentive plan.
• For your first year of employment, your pay will be protected at a minimum of $15.00 per hour.
• On average, most agents make about $40K during their 1st year as it takes time to get the hang of the job and learn the product.

Are there benefits or perks?

Yes! We offer a complete benefits package with lots of discounts on travel.

• After 90 days, you’ll be eligible to enroll in our benefits programs. We offer medical (United Healthcare), dental, vision, 401K, life insurance, short- and long-term disability and even home, auto and pet insurance.
• Our 401K plan is through Fidelity Investments. We offer a discretionary match annually if our financial objectives are met.
• We also offer paid time off which you’ll be eligible to earn after 90 days including vacation, sick/personal days, and we even give you one paid volunteer day for you to serve your community.
• You’ll also get fantastic travel discounts; 15% employee discount on cruises, ship inspection opportunities, insider’s scoop on distressed inventory, and so much more!
• We work hard and play hard, so we love the travel perks! Best of all, opportunities for free cruises!

What makes World Travel Holdings different?

Our People! We pride ourselves in having the best team in travel. At World Travel Holdings, you’re not just a number, you are family! We believe in transparency and open-door communication. Together we fulfill our mission of delivering a remarkable experience to our customers and employees.

What is the hiring process?

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Come join a team where People make the difference!  As a part of Marmon Holdings, Inc., we rely heavily on people with the aptitude, attitude, and entrepreneurial spirit to drive our success, and we’re committed to attracting and retaining top talent.

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Vladimir putin tries to link ukraine to ‘barbaric’ moscow attack that killed 133.

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Russian authorities detained 11 suspects, including four purported gunmen involved in Friday’s terror attack at a concert hall in suburban Moscow as the death toll from the rampage rose to 133, officials said Saturday.

More than 120 were injured, and the numbers are expected to increase as emergency responders combed through the remains of the venue, which was left a smoldering ruin.

Russian President Vladmir Putin denounced bloodshed at Crocus City Hall in Krasnogorsk as “barbaric” in a five-minute televised address, while claiming that four of the suspects were taken into custody as they tried to escape following the savage onslaught had assistance from Ukraine.

“They were trying to hide and were moving toward Ukraine,” Putin said Saturday. “Based on preliminary information, a window for crossing the border was prepared for them by the Ukrainian side.”

He offered no proof of the accusation, which came despite the Islamic State’s claim of responsibility for the attack, which came just days after the Russian strongman’s highly orchestrated re-election .

The deadliest terror attack in nearly a decade to rock Russia came the nation’s ongoing invasion of Ukraine grinds on in its third year.

Putin did not refer to the Islamic State during his remarks Saturday, but the terror group’s affiliate in Afghanistan, known as ISIS-Khorasan or ISIS-K, said in a statement posted online it had attacked a large gathering of “Christians” in Krasnogorsk.

Ukrainian officials vehemently shot down accusations of any links to the slaughter. “Ukraine was of course not involved in this terror attack,” said military intelligence spokesman Andriy Yusov . “Ukraine is defending its sovereignty from Russian invaders, liberating its own territory and is fighting with the occupiers’ army and military targets, not civilians.”

US authorities earlier this month warned Russia of an “imminent” attack following a thwarted massacre planned by an ISIS cell in Russia.

The US Embassy in Russia released the warning on March 7, citing reports that extremists had plans to target large gatherings in Moscow, including concerts.

The warning from the US Embassy in Moscow pointed to a derailed plot by ISIS-K, which operates in Russia’s Kaluga region southwest of Moscow, to kill Jewish worshippers at a synagogue in Moscow.

Firearms, ammunition and components to build bombs were seized during the raid by Russian special forces, US authorities said.

The Islamic State affiliate, which is also active in Pakistan and Iran, operates primarily in Syria, while recruiting militants from Russia and other parts of the former Soviet Union.

The group previously claimed responsibility for attacks in Russia’s volatile Caucasus region, as well as the October 2015 bombing of a Russian passenger plane over Sinai as the flight returned from Egypt, killing all 224 people on board.

In a statement released Saturday, the US State Department strongly condemned Friday’s attack.

“We send our deepest condolences to the families and loved ones of those killed and all affected by this heinous crime,” officials said. “We condemn terrorism in all its forms and stand in solidarity with the people of Russia in grieving the loss of life from this horrific event.”

Efforts to connect Ukraine to the mass killing have extended into Russian television, where stations reportedly used fake video of a Ukrainian defense official to try to convince viewers Kyiv was somehow connected.

The altered footage purports to feature Oleksii Danilov, secretary of the National Security and Defense Council of Ukraine, as trying to make the case that Ukraine was “involved” in Friday’s terror attack, according to Ukraine’s Center for Countering Disinformation.

In the doctored deepfake, the face of Kyrylo Budanov, chief of the Defense Intelligence of Ukraine, was replaced with Danilov’s, using footage from a March 16 newscast, the group said.

With Post wires

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