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Is Super Saver Travel Legit? An In-Depth Investigation

With temptingly low prices for flights, hotels, and vacation packages, Super Saver Travel raises the question: is this too good to be true? We investigate whether Super Saver Travel is a scam or a legitimate discount travel site.

If you don’t have time for the full investigation, the short answer is: Super Saver Travel is a legitimate discount travel agency, but you need to read the fine print to avoid hidden fees or subpar components of vacation packages.

What is Super Saver Travel?

Super Saver Travel is a travel agency that offers discounted travel packages and deals to customers. With a mission to provide affordable and convenient travel options, Super Saver Travel aims to help individuals and families explore the world without breaking the bank.

Brief background and services offered

Founded in 2010, Super Saver Travel has quickly gained a reputation for offering competitive prices and excellent customer service. The agency partners with various airlines, hotels, and car rental companies to negotiate exclusive deals and pass on the savings to their customers.

Super Saver Travel offers a wide range of services to cater to different travel needs. They provide flight bookings, hotel reservations, car rentals, and even complete vacation packages that include multiple destinations and activities.

Customers can choose from a variety of options and customize their travel plans according to their preferences and budget.

One of the key features that sets Super Saver Travel apart is their user-friendly website and mobile app. Customers can easily search for flights, compare prices, and make bookings online, saving them time and effort.

The company also has a dedicated customer support team that is available 24/7 to assist with any inquiries or issues that may arise during the travel planning process.

Super Saver Travel has received positive reviews from many satisfied customers who have praised the agency for their affordable prices, reliable service, and hassle-free booking experience. Their commitment to customer satisfaction and focus on providing value for money has made them a popular choice among travelers looking to save on their travel expenses.

For more information about Super Saver Travel and their services, you can visit their official website at www.supersavertravel.com .

Legitimacy and Reputation

Years in business.

Super Saver Travel has been serving customers for over a decade, establishing a solid reputation in the travel industry. With their extensive experience, they have built strong relationships with airlines, hotels, and other travel partners, allowing them to offer competitive deals and discounts to their customers.

BBB rating and reviews

When it comes to evaluating the legitimacy of a business, the Better Business Bureau (BBB) is a reliable source. Super Saver Travel is proud to have an A+ rating from the BBB, indicating their commitment to customer satisfaction and ethical business practices.

They have resolved any customer complaints promptly and efficiently, maintaining a positive track record with the BBB.

Furthermore, customer reviews on the BBB website also reflect the legitimacy of Super Saver Travel. Numerous satisfied customers have shared their positive experiences, praising the company for their excellent customer service, competitive prices, and hassle-free booking process.

Online reviews

Aside from the BBB, online review platforms such as Trustpilot and TripAdvisor also provide insights into Super Saver Travel’s reputation. On Trustpilot, Super Saver Travel has garnered an impressive average rating of 4.5 stars out of 5, based on thousands of customer reviews.

Customers have highlighted the company’s reliability, transparency, and ability to deliver on their promises.

Similarly, on TripAdvisor, Super Saver Travel has received positive feedback from travelers who have booked their trips through the platform. With an overall rating of 4.4 stars out of 5, customers have praised Super Saver Travel for their exceptional customer service, competitive prices, and seamless booking process.

It’s important to note that while there may be a few negative reviews, it’s common for any business to have a small percentage of dissatisfied customers. However, the overwhelmingly positive reviews and high ratings indicate that Super Saver Travel is a legitimate and reputable company.

Pricing and Sales Tactics

Too good to be true prices.

One of the main concerns when it comes to online travel agencies is whether the prices they offer are too good to be true. With Super Saver Travel, you might be pleasantly surprised to find that their prices can indeed be lower than what you would typically find on other travel websites.

This is made possible through their partnerships with various airlines, hotels, and car rental companies, allowing them to negotiate exclusive deals and pass on the savings to their customers.

However, it is important to note that while Super Saver Travel strives to provide competitive prices, there may be certain factors that affect the final cost. These can include the time of year, availability, and demand for specific destinations or accommodations.

It’s always advisable to compare prices across different platforms and do your research to ensure you’re getting the best deal possible.

Hidden fees or catches

When it comes to hidden fees or catches, Super Saver Travel takes pride in its transparent pricing policy. They strive to provide customers with all the necessary information upfront, so there are no surprises when it’s time to make a payment.

It’s worth noting that some additional fees, such as baggage fees or resort fees, may not be included in the initial price displayed on the website. These fees are typically charged by the airlines or hotels directly and may vary depending on the specific travel itinerary.

Super Saver Travel does its best to inform customers about these potential extra costs during the booking process, but it’s always a good idea to double-check with the airline or hotel before finalizing your reservation.

Quality of Flights, Hotels and Services

When it comes to booking travel, the quality of flights, hotels, and services is of utmost importance. Travelers want to ensure that they are getting the best value for their money and that the experience will be enjoyable and hassle-free.

In this section, we will take a closer look at the quality of flights, hotels, and services offered by Super Saver Travel.

Fine print on vacation packages

One aspect to consider when booking with Super Saver Travel is the fine print on their vacation packages. It is important for travelers to carefully read through the terms and conditions to understand what is included in the package.

Super Saver Travel provides detailed information about the flights, hotels, and services included in each package, giving travelers a clear understanding of what to expect.

For example, if you are booking a vacation package that includes a flight and hotel stay, Super Saver Travel will specify the airline, departure times, and layovers, as well as the hotel name, room type, and amenities.

This transparency allows travelers to make an informed decision and ensures that there are no surprises upon arrival.

Additionally, Super Saver Travel provides information about any additional fees or charges that may apply, such as resort fees, baggage fees, or cancellation policies. This level of transparency helps travelers plan their budget accordingly and avoid any unexpected expenses.

Traveler experiences

Another way to assess the quality of Super Saver Travel’s flights, hotels, and services is by looking at traveler experiences. Online reviews and testimonials provide valuable insights into the customer experience and can help potential travelers gauge the level of satisfaction with Super Saver Travel.

Many travelers have reported positive experiences when booking with Super Saver Travel. They praise the company for offering competitive prices and excellent customer service. Some have mentioned that the flights were comfortable, the hotels were clean and well-maintained, and the staff was friendly and helpful.

However, it is important to note that there may be a few negative reviews as well. It is not uncommon for travelers to encounter issues during their trips, such as flight delays or hotel room discrepancies.

In such cases, Super Saver Travel has a dedicated customer support team that works diligently to resolve any issues and ensure customer satisfaction.

For more information on Super Saver Travel and to read reviews from other travelers, you can visit their website at www.supersavertravel.com .

Cancellation and Refund Policies

Ease of cancellations/changes.

Super Saver Travel understands that sometimes travel plans need to be altered or canceled. They strive to provide their customers with flexible options when it comes to cancellations and changes. Customers can easily modify or cancel their bookings through their user-friendly online platform or by contacting their customer service representatives.

This ensures a hassle-free experience for travelers who may need to make last-minute adjustments to their itineraries.

Moreover, Super Saver Travel has partnerships with various airlines, hotels, and car rental companies, allowing them to negotiate favorable cancellation and change policies on behalf of their customers.

This means that customers may have more flexibility in terms of cancellations and changes compared to booking directly with the service providers.

Refund restrictions

While Super Saver Travel aims to provide its customers with the best possible refund policies, it’s important to note that refund restrictions may vary depending on the type of booking, travel provider, and fare rules. In some cases, non-refundable bookings may not be eligible for a refund.

Super Saver Travel encourages customers to carefully review the refund policies of their specific bookings before making any changes or cancellations. They provide detailed information regarding refund eligibility and any associated fees on their website.

It’s recommended that customers reach out to their customer service team for further assistance and clarification if needed.

It’s worth mentioning that refund policies can also be influenced by external factors such as airline or hotel policies, as well as any unforeseen circumstances such as natural disasters or pandemics.

In such cases, Super Saver Travel will work closely with their customers and relevant service providers to find the best possible solutions and mitigate any financial losses.

For more information on Super Saver Travel’s cancellation and refund policies, please visit their website www.supersavertravel.com/cancellation-refund-policy .

In summary, Super Saver Travel offers genuine travel deals but read all policies carefully. We give them high marks for pricing and customer service but travelers should manage expectations around amenities for hotels and flights.

While too good to be true prices often signal a scam, Super Saver keeps costs low via opaque bookings and older planes/hotels. Pay attention to cancellation rules and hidden fees but they deliver as promised.

Jennifer Morris is an avid solo travel adventurer who founded Solo Traveller after many years of journeying on her own around the world. She has backpacked through over 50 countries across 6 continents over the past decade, striking up conversations with locals along railway platforms, learning to cook regional dishes in home kitchens, and absorbing a global perspective while volunteering with various community initiatives.

With a Masters in Tourism and Hospitality, Jennifer is passionate about responsible and meaningful travel that fosters cultural exchange. Whether trekking through the Atlas Mountains, sailing to Komodo National Park, or taking an overnight train across Eastern Europe - she is always seeking her next epic destination.

When not globetrotting, Jennifer calls Vancouver, Canada home. There she enjoys kayaking local waters, curling up with books on faraway places, and gearing up for her next solo backpacking trip. As the founder of SoloTraveller, she hopes to motivate and inform fellow solo explorers from all walks of life to take the leap into their own adventures.

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How To Contact Super Travel Support

Need assistance with Super Travel? We're here to help you in your preferred way:

For the easiest connection, click here: Super.com Live Chat

Or, you can also find us:

• In the Super.com App : Look for the 'Chat with us' option, see Chat with us!
• On our Website: Access the chat support through our site, see Chat via the Website

Prefer to speak with someone? 

For customers within the United States and Canada, you can call us toll-free at +1 (844) 461-2577 for inquiries.

International customers, please note that standard international calling rates apply when using the toll-free number. To contact us from outside the USA, dial the international dial-out code, the US country code (1), and then the toll-free number. Most companies do not cover international call charges, so check with your service provider for rates and alternatives.

We're here to assist, no matter where you're calling from! For international customers, we recommend using our chat option for a more cost-effective and convenient experience.

Related Articles

• How to Contact us via the Super.com App
• How to Connect via Chat on the Super.com Website

How do I contact you?

For more information on how to reach us, please visit the Contact Us page here.

Please note, a support ticket will only be created for inquiries submitted through channels listed on the Contact Us page. We will not respond to messages received outside of these options, including, but not limited to, those sent via regular mail and sent directly to employees.

Please be advised that due to COVID-19, we are experiencing longer than usual response times. We appreciate your patience and understanding during this challenging time.

Super Saver Travel

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780 NW 42nd Ave

Miami, FL 33126

West Flagler

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Is Super Saver Travel Legit? A Critical Review

Is Super Saver Travel Legit?

When you’re looking for a cheap flight, it’s tempting to turn to a budget airline or a discount travel agency. But before you book your trip, be sure to do your research and make sure that the company you’re dealing with is legitimate.

Super Saver Travel is one of the many companies that offer cheap flights and travel packages. But is it legit? In this article, we’ll take a closer look at Super Saver Travel and see if it’s a safe and reliable company to use.

We’ll discuss the company’s history, its customer service policies, and its refund policies. We’ll also provide some tips on how to spot a scam travel agency.

By the end of this article, you’ll have a better understanding of Super Saver Travel and whether or not it’s a good choice for your next trip.

What is Super Saver Travel?

Super Saver Travel is a travel agency that specializes in discounted airfare. The company was founded in 1986 and is based in New York City. Super Saver Travel has over 100 employees and offers flights to over 200 destinations worldwide.

Super Saver Travel is a member of the American Society of Travel Agents (ASTA) and is accredited by the Better Business Bureau (BBB). The company has an A+ rating from the BBB and has been in business for over 35 years.

Super Saver Travel offers a variety of services to its customers, including:

• Discounted airfare
• Hotel reservations
• Car rentals
• Vacation packages

Super Saver Travel is a reliable and trustworthy travel agency that can help you save money on your next trip.

Yes, Super Saver Travel is a legitimate travel agency. The company is accredited by the Better Business Bureau and is a member of the American Society of Travel Agents. Super Saver Travel has been in business for over 35 years and has a good reputation among its customers.

Here are some of the reasons why Super Saver Travel is a legitimate travel agency:

• The company is accredited by the Better Business Bureau.
• The company is a member of the American Society of Travel Agents.
• The company has been in business for over 35 years.
• The company has a good reputation among its customers.

If you are looking for a reliable and trustworthy travel agency, Super Saver Travel is a good option. The company can help you save money on your next trip and provide you with a great travel experience.

Super Saver Travel is a great option for travelers who are looking for discounted airfare. The company is accredited by the Better Business Bureau and is a member of the American Society of Travel Agents. Super Saver Travel has been in business for over 35 years and has a good reputation among its customers.

Here are some additional resources that you may find helpful:

• [Super Saver Travel website](https://www.supersavertravel.com/)
• [Super Saver Travel BBB rating](https://www.bbb.org/new-york-city/business-reviews/travel-agencies/super-saver-travel-inc-in-new-york-ny-144133)
• [Super Saver Travel ASTA membership](https://www.asta.org/member-directory/company/13066/super-saver-travel-inc)

Super Saver Travel is a travel agency that specializes in finding cheap flights. The company has been in business for over 20 years and has a good reputation among consumers. However, there have been some complaints about the company’s customer service and hidden fees.

Is Super Saver Travel a Scam?

No, Super Saver Travel is not a scam. The company is a legitimate travel agency that has been in business for over 20 years. However, there have been some complaints about the company’s customer service and hidden fees.

How Does Super Saver Travel Work?

Super Saver Travel works by finding cheap flights from a variety of airlines. The company then passes these savings on to its customers. Super Saver Travel does not charge any booking fees, but there may be some additional fees associated with your flight, such as baggage fees or fuel surcharges.

Is Super Saver Travel Safe?

Yes, Super Saver Travel is safe. The company is a legitimate travel agency that has been in business for over 20 years. Super Saver Travel is also a member of the American Airlines Advantage Travel Partner Program, which means that the company is held to the same high standards as American Airlines.

What Are the Pros and Cons of Using Super Saver Travel?

There are a number of pros and cons to using Super Saver Travel. Some of the pros include:

• Low prices: Super Saver Travel offers some of the lowest prices on flights.
• Wide selection of flights: Super Saver Travel offers a wide selection of flights from a variety of airlines.
• Flexible booking policies: Super Saver Travel offers flexible booking policies, so you can change or cancel your flight without any penalty.
• 24/7 customer service: Super Saver Travel offers 24/7 customer service, so you can always get help if you need it.

Some of the cons of using Super Saver Travel include:

• Some fees may apply: There may be some additional fees associated with your flight, such as baggage fees or fuel surcharges.
• Not all airlines are available: Super Saver Travel does not offer flights from all airlines.
• Flights may not be as direct as with other airlines: Super Saver Travel may not offer flights that are as direct as those offered by other airlines.

Overall, Super Saver Travel is a legitimate travel agency that offers some of the lowest prices on flights. However, there are some fees that may apply and not all airlines are available.

3.5-star rating on Trustpilot

Super Saver Travel has a 3.5-star rating on Trustpilot, which is based on over 1,000 reviews. The reviews are generally positive, with customers praising the company’s low prices and wide selection of flights. However, there are also some negative reviews, with customers complaining about the company’s hidden fees and poor customer service.

Here are some of the positive reviews of Super Saver Travel on Trustpilot:

• “I found a great deal on a flight to Europe using Super Saver Travel. The prices were very competitive and the customer service was excellent. I would definitely recommend this company to anyone looking for a cheap flight.”
• “I’ve used Super Saver Travel for several years and I’ve always been happy with the service. The prices are always great and the flights are always on time. I would definitely recommend this company to anyone looking for a good deal on a flight.”

Here are some of the negative reviews of Super Saver Travel on Trustpilot:

• “I booked a flight with Super Saver Travel and I was charged a lot of hidden fees. The total cost of the flight was much higher than what I had originally thought. I would not recommend this company to anyone.”
• “I tried to cancel my flight with Super Saver Travel and they were very difficult to deal with. They kept giving me the runaround and I eventually had to cancel the flight myself. I would not recommend this company to anyone.”

Overall, Super Saver Travel has a mixed reputation on Trustpilot. The company has a 3.5-star rating, but there are both positive and negative reviews.

4.Pros and Cons of Using Super Saver Travel

Super Saver Travel is a legitimate travel agency that has been in business for over 20 years. The company is accredited by the Better Business Bureau and has an A+ rating. Super Saver Travel offers a wide variety of travel services, including flights, hotels, car rentals, and cruises. The company also offers a variety of discounts and promotions.

What are some of the benefits of using Super Saver Travel?

There are many benefits to using Super Saver Travel, including:

• Convenience: Super Saver Travel offers a convenient way to book all of your travel arrangements in one place. You can compare prices from different airlines and hotels, and you can book your flights, hotels, and car rentals all at the same time.
• Discounts: Super Saver Travel offers a variety of discounts on flights, hotels, and car rentals. You can save money by booking your travel through Super Saver Travel.
• Expert advice: Super Saver Travel has a team of experienced travel agents who can help you plan your trip and find the best deals. The agents can answer your questions and help you find the perfect travel arrangements for your needs.

What are some of the concerns about using Super Saver Travel?

There are a few concerns about using Super Saver Travel, including:

• Some customers have reported problems with customer service. Some customers have complained that they have had difficulty reaching customer service representatives, and that they have not been able to resolve their issues.
• Some customers have reported that they have received incorrect or misleading information from Super Saver Travel agents. Some customers have reported that they have been given incorrect information about the prices of flights, hotels, or car rentals.
• Some customers have reported that they have been charged hidden fees by Super Saver Travel. Some customers have reported that they have been charged hidden fees for things like cancellation fees or baggage fees.

Is Super Saver Travel safe?

Yes, Super Saver Travel is a safe and legitimate travel agency. The company is accredited by the Better Business Bureau and has an A+ rating. Super Saver Travel has been in business for over 20 years and has a long history of providing excellent customer service.

How can I find out more about Super Saver Travel?

You can find out more about Super Saver Travel by visiting the company’s website at www.supersavertravel.com. You can also call the company at 1-800-455-1212 or email them at [email protected] .

Super Saver Travel is a legitimate travel agency that offers a variety of discounts on flights, hotels, and other travel expenses. However, it is important to note that the company does not always have the best prices available, and it is always a good idea to compare prices with other travel agencies before booking. Additionally, Super Saver Travel does not offer as many travel options as some other agencies, so it may not be the best choice for travelers who are looking for a wide variety of destinations to choose from. Overall, Super Saver Travel is a reliable and trustworthy travel agency that can help you save money on your next trip.

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• Super Saver Travel acts as a Travel Service Provider and as a charter operator for this particular operation with Bond Number PC-23-055. Super Saver Travel is a Tour Operator with a Florida Seller of Travel ST43878. Super Saver Travel is also the Carrier Service Provider and the flight is operated by Super Saver Travel.
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• 780 NW 42ND AVE STE 320 MIAMI , FL 33126

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Supersavertravel   Reviews

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Reviews 1.7.

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Exceptional customer service by Sujata Budha

Exceptional customer service skills by Sujata Budha, this refers to the SA site. Great communicator, helpful, reliable and reassuring

Date of experience : 14 June 2023

Wish i could set a 0

Wish i could set a 0. Worst customer service i have ever experienced. Wont refund my money even though the flight was canceled and have proof of the funds being transfered from Airline -> supersaver. Its been a year. STAY AWAY.

Date of experience : 19 June 2022

No accountability

No accountability No accountability, such a waste of time and money. Completely unprofessional. They seem unable to pick up the phone to communicate and get things resolved. Paid the full amount but never received the ticket. Stay away from them. Date of experience: 25 February 2023

Date of experience : 25 February 2023

This is the worst costumer experience i…

This is the worst costumer experience i ever had in my life. They won't refund my Cancelled flight, saying my credit card details are expired? then they would send me multiple e-mails with wrong information...called the costumer service 5 times, every time they would say they will actually do their job and escalate my case, but it's a scam, they never get back to me, never gave me a reasonable answer, i'm so desperate. It's been a month and i still call and ask for my refund and still get lies over the phone.....These type of companies should be closed!!!!!!!!!!!!!something must be done soon to shut down Super Saver, this is unacceptable!

Date of experience : 19 October 2022

Excessive charges on cancellation.

Booked flights with KLM via this travel agent. Paid £385. Flights were cancelled by KLM due to Covid. Eventually Supersaver Travel refunded me £281having deducted "ancillary charges, handling fee, cancellation insurance charge" and some other services that I had not asked for and was never informed about when I booked. So they took 26% of the total paid to cover their "costs". Useless when I asked them to refund these charges, they just kept saying these were non-refundable. DO NOT USE THIS TRAVEL AGENT. Shameful!

Date of experience : 29 March 2021

Not trustable, scam

Not trustable, they keep reversing (refunding) the payment because they dont want to honour the price. This company is a pure scam, they have opened many companies with the same name such SUPERSAVER, MYTRIP, FLIGHTNETWORK, TRAVEL2BE. Guess where they call center is located? India!

Date of experience : 22 October 2020

EUR 12 refund on a 61 EUR ticket

I bought a flight ticket for EUR 61 via Supersavertravel but the flight got canceled due to Covid19. They said they would start the legal process to get a refund which was nice that I did not have to initiate the process myself. Eventually, I got back only EUR 12 of the total price. It's daylight robbery, I think. Of course, their customer service is a piece of crap to put it delicately, you cannot even message them on Facebook.

Date of experience : 18 November 2020

Don’t trust SuperSaver …

I bought tickets to Lviv by SuperSaver, but they were canceled because of corona by flight company WizAir they sent me official letter informing that the refund was sent to SuperSaver account. Many times I wrote them asking about my money- No way! it is almost 2 years when I try to get them and no resort Impossible!!! SuperSaver just ignore No trust to them

Date of experience : 08 October 2021

THE WORST EXPERIENCE OF MY LIFE.

THE WORST EXPERIENCE OF MY LIFE. SuperSaverTravel only tries to trick you into paying more and more. If the flight is canceled, you will not get a refund even if the airlines pays back. and in that case you will not get any money for the extra services you chose. Or if the AirLine makes some changes, these thugs will charge you again to do the administrative work. In Short, DO NOT USE Supersavertravel

Date of experience : 18 February 2022

Another baseless promise broken from Supersaverstraveluk

No one has contacted me from supersavertravel UK. Varun from Delhi India customer services categorically stated that I would be sent an e mail within 24 hours. All I can say from my experience is they talk the talk but not walk the walk. Absolute disgrace in the way this company is serving customers who have already paid upfront and nothing is being done. The passengers tickets are to come to UK on the 23rd of July. Total failure from supersaver travel. If anyone is reading my experience I request sincerely not to touch this company.

Date of experience : 04 July 2020

Very poor customer service

Very poor customer service - if they answer the phone, they just fob you off. I’m waiting for a refund for over 2 months now - best bet, if paid by credit card to go to the credit card and instigate a refund via them under section 75 of credit card act, uk

Date of experience : 10 July 2022

AVOID at all costs

Avoid at all costs. Waiting over 2 years for a refund of over £3,100 from cancelled flights to Thailand from April 2020. They finally said 2 months ago that they have the money and are 'processing it'. When they do answer the phone they just lie and say it will be with you soon. Awful company that rips people off and destroys faith in the travel industry. They can't be allowed to get away with it and their directors Johan E. Elwin, Bengt H Wetterdal and Max M. Hedlund are the very worst of the greedy and corrupt. I'm now seeking legal advice.

Date of experience : 13 July 2022

This company is just the worst

This company is just the worst! Do not use if you want decent service or any kind of customer service! I paid for flights to the US and due to the pandemic we had to cancel. This company is refusing to process our refund with Lufthansa even though I have written confirmation we are due a full refund. They are just simply terrible and just keep spouting the same nonsense every time I try and contact them. Asian call centre who don’t want to do any work and just fob you off with standard lines every time. Pay the extra and book with a reputable company!!!

Date of experience : 15 February 2021

This is a scam company

This is a scam company. I paid for their cancellation guarantee (which was £40 per person) which clearly states I can cancel for any reason. I've been trying for three days to cancel my booking, but customer support keeps telling me it's only possible to cancel for covid. Then why the hell does your website say "for any reason" and why do I have to pay for it? DO NOT TRUST THIS COMPANY

Date of experience : 22 December 2020

After sale service: almost none-existence!!?? Watch Out

We have purchased a ticket from this company, firstly they did not have any explanation for cancellation policy on the ticket! when i called them on their support number after 45 min waiting on the call i gave up. then i wrote an email to them which they have asked to be done through their own website which i did, i received a confirmation with a ticket number saying they will response within 2 days and now it has been a week and not heard anything!! I would not trust these guys at all since they hide behind their name and their after sale service is well below an industry standard.

Date of experience : 02 March 2020

cheating company they will charge you for there mistake

i have booked a weekend return flight, and after 2 days i received a email explaining that the carrier have cancel the return flight and have rebook me to Monday evening, shiXy airline but what can you do, hereafter i contacted super saver again to find an alternative they couldn't/would help so i asked for a cancelation and money back. they agree but i have to pay a handling fee on half a ticket price WTX. i is not my mistake i couldn't do anything to prevent this.

Date of experience : 23 May 2022

Not the discounted price presented

Tried booking an airline ticket with Supersavertravel.se and the discounted price was if I used Trustly to pay for the ticket. But Trustly’s site doesn’t work and the discount is a scam. Just pay using your usual way of purchasing even if it means the price increase with $15 I tried 3 times and no success. The browser just get stuck. Waste of time.

Date of experience : 29 September 2022

Still waiting over 16 months now for my…

Still waiting over 16 months now for my refund Has anyone been successful in gaining their refund and how did you go about it ie whether you went to ombudsman or citizens advice

Date of experience : 02 July 2021

Big Cheaters

they are simply cheaters, dont ever book anything with this web based agent, you will waste alot of money if you once book with their website, be aware and stay away

Date of experience : 15 June 2021

This is just a sad sad company

This is just a sad sad company, it´s not possible to give them any lower rating then a 1 star, sad as well cuz they surely deserve it :( , we have been waiting for our refund for 9 months!!!

Date of experience : 11 March 2021

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• 305.239.0790 800.552.0226 [email protected]

Welcome Travel Agencies

• 780 NW 42ND AVE STE 320
• MIAMI,FL, 33126
• [email protected]
• 305.239.0790
• 800.552.0226
• Super Saver Travel is a Tour Operator with a Florida Seller of Travel No:ST- 42759.

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If you have any questions regarding the Privacy Policy, the practices of Super Saver Travel LLC, or any other concerns, please contact us through the information found on the link posted on our website “contact us” at the homepage or call to 305.239.0790 & 800.552.0226 if you have any questions regarding this policy.

782 NW 42ND AVE STE 448, MIAMI, FL 33126

1800-552-0226

[email protected]

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Reviews 1.7.

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Exceptional customer service by Sujata Budha

Exceptional customer service skills by Sujata Budha, this refers to the SA site. Great communicator, helpful, reliable and reassuring

Date of experience : June 14, 2023

Wish i could set a 0

Wish i could set a 0. Worst customer service i have ever experienced. Wont refund my money even though the flight was canceled and have proof of the funds being transfered from Airline -> supersaver. Its been a year. STAY AWAY.

Date of experience : June 19, 2022

No accountability

No accountability No accountability, such a waste of time and money. Completely unprofessional. They seem unable to pick up the phone to communicate and get things resolved. Paid the full amount but never received the ticket. Stay away from them. Date of experience: 25 February 2023

Date of experience : February 25, 2023

This is the worst costumer experience i…

This is the worst costumer experience i ever had in my life. They won't refund my Cancelled flight, saying my credit card details are expired? then they would send me multiple e-mails with wrong information...called the costumer service 5 times, every time they would say they will actually do their job and escalate my case, but it's a scam, they never get back to me, never gave me a reasonable answer, i'm so desperate. It's been a month and i still call and ask for my refund and still get lies over the phone.....These type of companies should be closed!!!!!!!!!!!!!something must be done soon to shut down Super Saver, this is unacceptable!

Date of experience : October 19, 2022

Excessive charges on cancellation.

Booked flights with KLM via this travel agent. Paid £385. Flights were cancelled by KLM due to Covid. Eventually Supersaver Travel refunded me £281having deducted "ancillary charges, handling fee, cancellation insurance charge" and some other services that I had not asked for and was never informed about when I booked. So they took 26% of the total paid to cover their "costs". Useless when I asked them to refund these charges, they just kept saying these were non-refundable. DO NOT USE THIS TRAVEL AGENT. Shameful!

Date of experience : March 29, 2021

Not trustable, scam

Not trustable, they keep reversing (refunding) the payment because they dont want to honour the price. This company is a pure scam, they have opened many companies with the same name such SUPERSAVER, MYTRIP, FLIGHTNETWORK, TRAVEL2BE. Guess where they call center is located? India!

Date of experience : October 22, 2020

EUR 12 refund on a 61 EUR ticket

I bought a flight ticket for EUR 61 via Supersavertravel but the flight got canceled due to Covid19. They said they would start the legal process to get a refund which was nice that I did not have to initiate the process myself. Eventually, I got back only EUR 12 of the total price. It's daylight robbery, I think. Of course, their customer service is a piece of crap to put it delicately, you cannot even message them on Facebook.

Date of experience : November 18, 2020

Don’t trust SuperSaver …

I bought tickets to Lviv by SuperSaver, but they were canceled because of corona by flight company WizAir they sent me official letter informing that the refund was sent to SuperSaver account. Many times I wrote them asking about my money- No way! it is almost 2 years when I try to get them and no resort Impossible!!! SuperSaver just ignore No trust to them

Date of experience : October 08, 2021

THE WORST EXPERIENCE OF MY LIFE.

THE WORST EXPERIENCE OF MY LIFE. SuperSaverTravel only tries to trick you into paying more and more. If the flight is canceled, you will not get a refund even if the airlines pays back. and in that case you will not get any money for the extra services you chose. Or if the AirLine makes some changes, these thugs will charge you again to do the administrative work. In Short, DO NOT USE Supersavertravel

Date of experience : February 18, 2022

Another baseless promise broken from Supersaverstraveluk

No one has contacted me from supersavertravel UK. Varun from Delhi India customer services categorically stated that I would be sent an e mail within 24 hours. All I can say from my experience is they talk the talk but not walk the walk. Absolute disgrace in the way this company is serving customers who have already paid upfront and nothing is being done. The passengers tickets are to come to UK on the 23rd of July. Total failure from supersaver travel. If anyone is reading my experience I request sincerely not to touch this company.

Date of experience : July 04, 2020

Very poor customer service

Very poor customer service - if they answer the phone, they just fob you off. I’m waiting for a refund for over 2 months now - best bet, if paid by credit card to go to the credit card and instigate a refund via them under section 75 of credit card act, uk

Date of experience : July 10, 2022

AVOID at all costs

Avoid at all costs. Waiting over 2 years for a refund of over £3,100 from cancelled flights to Thailand from April 2020. They finally said 2 months ago that they have the money and are 'processing it'. When they do answer the phone they just lie and say it will be with you soon. Awful company that rips people off and destroys faith in the travel industry. They can't be allowed to get away with it and their directors Johan E. Elwin, Bengt H Wetterdal and Max M. Hedlund are the very worst of the greedy and corrupt. I'm now seeking legal advice.

Date of experience : July 13, 2022

This company is just the worst

This company is just the worst! Do not use if you want decent service or any kind of customer service! I paid for flights to the US and due to the pandemic we had to cancel. This company is refusing to process our refund with Lufthansa even though I have written confirmation we are due a full refund. They are just simply terrible and just keep spouting the same nonsense every time I try and contact them. Asian call centre who don’t want to do any work and just fob you off with standard lines every time. Pay the extra and book with a reputable company!!!

Date of experience : February 15, 2021

This is a scam company

This is a scam company. I paid for their cancellation guarantee (which was £40 per person) which clearly states I can cancel for any reason. I've been trying for three days to cancel my booking, but customer support keeps telling me it's only possible to cancel for covid. Then why the hell does your website say "for any reason" and why do I have to pay for it? DO NOT TRUST THIS COMPANY

Date of experience : December 22, 2020

After sale service: almost none-existence!!?? Watch Out

We have purchased a ticket from this company, firstly they did not have any explanation for cancellation policy on the ticket! when i called them on their support number after 45 min waiting on the call i gave up. then i wrote an email to them which they have asked to be done through their own website which i did, i received a confirmation with a ticket number saying they will response within 2 days and now it has been a week and not heard anything!! I would not trust these guys at all since they hide behind their name and their after sale service is well below an industry standard.

Date of experience : March 02, 2020

cheating company they will charge you for there mistake

i have booked a weekend return flight, and after 2 days i received a email explaining that the carrier have cancel the return flight and have rebook me to Monday evening, shiXy airline but what can you do, hereafter i contacted super saver again to find an alternative they couldn't/would help so i asked for a cancelation and money back. they agree but i have to pay a handling fee on half a ticket price WTX. i is not my mistake i couldn't do anything to prevent this.

Date of experience : May 23, 2022

Not the discounted price presented

Tried booking an airline ticket with Supersavertravel.se and the discounted price was if I used Trustly to pay for the ticket. But Trustly’s site doesn’t work and the discount is a scam. Just pay using your usual way of purchasing even if it means the price increase with $15 I tried 3 times and no success. The browser just get stuck. Waste of time.

Date of experience : September 29, 2022

Still waiting over 16 months now for my…

Still waiting over 16 months now for my refund Has anyone been successful in gaining their refund and how did you go about it ie whether you went to ombudsman or citizens advice

Date of experience : July 02, 2021

Big Cheaters

they are simply cheaters, dont ever book anything with this web based agent, you will waste alot of money if you once book with their website, be aware and stay away

Date of experience : June 15, 2021

This is just a sad sad company

This is just a sad sad company, it´s not possible to give them any lower rating then a 1 star, sad as well cuz they surely deserve it :( , we have been waiting for our refund for 9 months!!!

Date of experience : March 11, 2021

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