concur government travel help desk

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This system contains information protected under the provisions of the Privacy Act of 1974 (Public Law 93-579). More

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"The information requested in the ConcurGov is collected pursuant to Executive Order 9397 and Chapter 57, Title 5 United States Code. The purpose of the collection is to establish a comprehensive travel services system which enables travel service providers to authorize, issue, and account for travel and travel reimbursements provided to individuals on official Federal Government business. Categories of records in the system records may include: Full name matching the form of ID used for travel; Social Security Number; employee identification number; home, office, agency and emergency contact information; travel and hotel preferences; current passport and/or visa number(s); credit card numbers and related information; bank account information; frequent traveler account information (e.g., frequent flyer account numbers); date of birth; gender; DHS redress and known traveler numbers (numbers DHS assigns to promote resolution with previous watch list alerts and facilitate passenger clearance, respectively); trip information (e.g., destinations, reservation information); travel authorization information; travel claim information; monthly reports from travel agent(s) showing charges to individuals, balances, and other types of account analyses; and other official travel related information.

Routine uses which may be made of the collected information and other financial account information in the system(s) of record entitled "Contracted Travel Services Program GSA/GOVT-4" are: (a) To another Federal agency, Travel Management Center (TMC), online booking engine suppliers and the airlines that are required to support the DHS/TSA Secure Flight program. (b) To a Federal, State, local, or foreign agency responsible for investigating, prosecuting, enforcing, or carrying out a statute, rule, regulation, or order, where agencies become aware of a violation or potential violation of civil or criminal law or regulation; (c) To another Federal agency or a court when the Federal Government is party to a judicial proceeding; (d) To a Member of Congress or a congressional staff member in response to an inquiry from that congressional office made at the request of the individual who is the subject of the record; (e) To a Federal agency employee, expert, consultant, or contractor in performing a Federal duty for purposes of authorizing, arranging, and/or claiming reimbursement for official travel, including, but not limited to, traveler profile information; (f) To a credit card company for billing purposes, including collection of past due amounts; (g) To an expert, consultant, or contractor in the performance of a Federal duty to which the information is relevant; (h) To a Federal agency by the contractor in the form of itemized statements or invoices, and reports of all transactions, including refunds and adjustments to enable audits of charges to the Federal Government; (i) To a Federal agency in connection with the hiring or retention of an employee; the issuance of security clearance; the reporting of an investigation; the letting of a contract; or the issuance of a grant, license, or other benefit to the extent that the information is relevant and necessary to a decision; (j) To an authorized appeal or grievance examiner, formal complaints examiner, equal employment opportunity investigator, arbitrator, or other duly authorized official engaged in investigation or settlement of a grievance, complaint, or appeal filed by an employee to whom the information pertains; (k) To the Office of Personnel Management (OPM), the Office of Management and Budget (OMB), or the Government Accountability Office (GAO) when the information is required for program evaluation purposes; (l) To officials of labor organizations recognized under 5 U.S.C. Chapter 71 when relevant and necessary to their duties of exclusive representation concerning personnel policies, practices, and matters affecting working conditions; (m) To a travel services provider for billing and refund purposes; (n) To a carrier or an insurer for settlement of an employee claim for loss of or damage to personal property incident to service under 31 U.S.C. § 3721, or to a party involved in a tort claim against the Federal Government resulting from an accident involving a traveler; (o) To a credit reporting agency or credit bureau, as allowed and authorized by law, for the purpose of adding to a credit history file when it has been determined that an individual's account with a creditor with input to the system is delinquent; (p) summary or statistical data from the system with no reference to an identifiable individual may be released publicly; (q) to the National Archives and Records Administration (NARA) for records management purposes; (r) to appropriate agencies, entities, and persons when (1) The Agency suspects or has confirmed that the security or confidentiality of information in the system of records has been compromised; (2) the Agency has determined that as a result of the suspected or confirmed compromise there is a risk of harm to economic or property interests, identity theft or fraud, or harm to the security or integrity of this system or other systems or programs (whether maintained by GSA or another agency or entity) that rely upon the compromised information; and (3) the disclosure made to such agencies, entities, and persons is reasonably necessary to assist in connection with GSA's efforts to respond to the suspected or confirmed compromise and prevent, minimize, or remedy such harm. Information requested is voluntary, however, failure to provide the information may nullify the ability to book online travel reservations."

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• Per Diem Lookup

Specifically designed for ConcurGov users. Only existing ConcurGov users can use this app. To perform all tasks with the app, certain configurations will need to be turned on by your organization.

Please ensure you downloaded the ConcurGov mobile app and not the Concur mobile app which is for the private sector.

Configure the App

PER DIEM LOOK-UP

1 choose a location.

Error, The Per Diem API is not responding. Please try again later.

No results could be found for the location you've entered.

Rates for Alaska, Hawaii, U.S. Territories and Possessions are set by the Department of Defense .

Rates for foreign countries are set by the State Department .

2 Choose a date

Rates are available between 10/1/2021 and 09/30/2024.

The End Date of your trip can not occur before the Start Date.

Traveler reimbursement is based on the location of the work activities and not the accommodations, unless lodging is not available at the work activity, then the agency may authorize the rate where lodging is obtained.

Unless otherwise specified, the per diem locality is defined as "all locations within, or entirely surrounded by, the corporate limits of the key city, including independent entities located within those boundaries."

Per diem localities with county definitions shall include "all locations within, or entirely surrounded by, the corporate limits of the key city as well as the boundaries of the listed counties, including independent entities located within the boundaries of the key city and the listed counties (unless otherwise listed separately)."

When a military installation or Government - related facility(whether or not specifically named) is located partially within more than one city or county boundary, the applicable per diem rate for the entire installation or facility is the higher of the rates which apply to the cities and / or counties, even though part(s) of such activities may be located outside the defined per diem locality.

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Official websites use .gov A .gov website belongs to an official government organization in the United States.

Secure .gov websites use HTTPS A lock ( Lock A locked padlock ) or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.

Travel Resource Center

Travel assistance.

Travelers in need of assistance with navigation, operational or functional issues such as making reservations, running reports or processing your travel document on ConcurGov, contact your Federal Agency Travel Administrator (FATA).

For travel reservation help, please contact your agency’s Travel Management Center (TMC) (PDF, 207 KB)

Your Agency Traveler Coordinators can be found in the ATC and ConcurGov FATA Contact List (XLSX, 49.7 KB)

For eAuthentication login problems, please submit online help request at www.eauth.usda.gov/eauth/b/usda/helpdesk

Travel Resources

• Know before you go- Homeland Security, Customs and Border Patrol (CBP)
• Security Screening- Transportation Security Administration (TSA)
• Travelers’ Health- Centers for Disease Control and Prevention (CDC)
• Travel.State.Gov – International Travel
• Premium Class Travel Employee Checklist (PDF, 55.8 KB)
• State Tax Exemption Information for Government Charge Cards
• Claim for Reimbursement for Expenditures on Official Business form

Lodging and Meals

• Domestic Per Diem Rates
• International Per Diem Rates
• FedRooms Hotels
• Hotel State Tax Exempt Forms
• City Pair Fares

Mileage Rates

• Privately Owned Vehicle Mileage Rates

International Travel

• FAS Website

Travel Policy Links

• Actual Expense Policy Memo (PDF, 930 KB)
• Mixing Official with Personal Travel Policy (PDF, 691 KB)
• USDA Relocation Allowance Regulation
• Federal Travel Regulation (FTR)
• Agriculture Travel Regulation (ATR)
• Government Travel Charge Card Regulation
• Home Sales Program Cap (PDF, 146 KB)
• Agriculture Conference Management (AgCM) Policy (PDF, 299 KB)
• Local Travel Policy Memo (PDF, 230 KB)

Travel Training Supplements

• USDA CGE Travel Training Site
• Travel Steps for New Employees (PDF, 382 KB)
• Travel Charge Card Do’s and Dont’s (PDF, 426 KB)

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Official websites use .gov A .gov website belongs to an official government organization in the United States.

Secure .gov websites use HTTPS A lock ( Lock Locked padlock ) or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.

eTravel Resources

• E2 Solutions Resources
• ConcurGov Resources

ConcurGov DOI Resources

Additional resources.

• SLA Metrics
• Information Assurance
• Internal Controls
• SSAE Audit Reports
• IBC Customer Bulletins
• IBC Financial Management Organizational Chart
• 2024 OFF Customer Day

Need Assistance?

Contact Information and Helpful Telephone Numbers

Resources for travelers in the Department of the Interior (DOI) – Departmental Offices (DO)/Office of the Secretary (OS) and Office of the Solicitor (SOL).

System Access (DOI)

For travelers in the Department of the Interior (DOI) – Departmental Offices (DO)/Office of the Secretary (OS) and Office of the Solicitor (SOL), please select this 'Login' button for Single Sign On access to the travel system.

System Access (ACHP, CFA, NIGC)

For travelers in the Advisory Council on Historic Preservation (ACHP), U.S. Commission of Fine Arts (CFA), and National Indian Gaming Commission (NIGC) – which are affiliated with the Department of the Interior (DOI) – Departmental Offices (DO)/Office of the Secretary (OS), please select this 'Login' button for access to the travel system.

• ConcurGov Profile Form_eSign
• DO ConcurGov Addendum Form
• OS/BTFA FBMS Vendor Update - Travel Vendors Only

ConcurGov (DOI) Training Courses

• ConcurGov Travel Approving Official TDY Policy Overview CBT
• FBMS DOI Temporary Duty Policy for the Traveler CBT

DOI Resources

• BIO ConcurGov Information and Help
• DOI Travel Policy
• International Travel Guidance for DOI Employees

DOI Travel Help Desk

• This is your first stop to obtain resolution of most travel concerns.
• Select 4 on the main menu for Travel Inquiries; Select 1 for DOI Travel Assistance.
• Hours of Operation:  8:00 a.m. - 7:30 p.m. ET / 6:00 a.m. - 5:30 p.m. MT

Contact the Help Desk to resolve these types of issues:

• Assistance with travel authorization or voucher
• General Navigational Questions/Concerns
• Standard Software Functionality and Troubleshooting
• Assistance with travel reservations

Travel Management Centers (TMC)

• Duluth Travel Inc. (the TMC that will support travelers whose Duty Station resides in the lower 48 states and Puerto Rico)
• El Sol (the TMC that will continue to support travelers whose Duty Station resides in Alaska, Hawaii, and the Pacific Islands)
• Option 2 - DTI: Travelers stationed in the lower 48 and Puerto Rico;
• Option 3 - El Sol: Travelers stationed in Alaska including fire response in Alaska;
• Option 4 - El Sol: Travelers stationed in Hawaii and Pacific Islands; or
• Option 5 - Travelers related to Fire, Law Enforcement and National Disaster Emergencies.

Contact the Duluth Travel Inc./El Sol Help Desk for the following issues: 

Note  - Contact to Duluth Travel or El Sol will incur a TMC fee (i.e., full service/touch fee).

• Reservations that cannot be made using the ConcurGov booking engine (including all Foreign Travel and most Alaska Travel issues)
• Travel Problems encountered while in Travel Status (i.e., flight availability, rental car availability, etc.)

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Here’s how you know

Official websites use .gov A .gov website belongs to an official government organization in the United States.

Secure .gov websites use HTTPS A lock ( Lock A locked padlock ) or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.

First-time travel guide: Step 1c

Complete Concur profile

Get Concur access completed

Get GSA travel card completed

Update Concur profile current

Book travel not completed

Step 1c Update Concur profile

Next to Booking travel >

You will want to complete your Concur profile to pay for hotels listed in Concur with your Travel Card and get your preferred airline seats, miles, rewards, etc.

Please take time to review this step if you haven’t traveled in a while.

It will make booking hotels in Concur easier, and allow you to personally redeem miles and/or points earned while on government travel.

• Log into Concur travel.gsa.gov .
• In the I want to... menu select Edit my profile
• Update your Your Information > Personal Information
• If you have already received your card in the mail, add your GSA Credit card to Your Information > Credit Cards . If you skipped this step because you had to travel before getting a Travel Card, return to it when your card arrives. You’ll be glad you did.
• Optional Update your Travel Settings > Travel Preferences Do you prefer window seats? Have a frequent flyer or hotel points account? You get to keep those, yay!

Having Trouble

Do you have an upcoming trip.

Yes: Get travel authorization

Check out , external, TTS-only, the screen shots

• , external, TTS-only, #travel
• , external, [email protected]
• , external, Book office hours

Handbook.tts.gsa.gov

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Travel and Expense

Tap into the power of ai to transform your business travel.

The business travel experience is ready for a refresh as disruptions drive inconvenience for employees and budgets. According to this year’s SAP Concur Global Business Travel Survey, 88% of business travelers globally report taking unanticipated steps in the past 12 months because of unexpected challenges, like spending additional time on the road (38%) or incurring additional expenses (36%). However, artificial intelligence (AI) is poised to help travelers navigate the unexpected.

Although SAP Concur has used AI in travel and expense (T&E) solutions for a decade, we’re rapidly adding features that use generative AI to make the most of this emerging technology. Companies that use integrated T&E tools stand to realize the biggest gains: AI will not only improve the business travel experience but many of the processes surrounding it as well, from finance to procurement.

Our survey found that 64% of travel managers globally would like to see AI used to automate at least some of their responsibilities. Meanwhile, 95% of business travelers would consider using AI-powered automation to support their tasks, including visa and documentation support (37%), capturing and reporting expenses (37%), finding sustainable travel options (37%), and more.

Here are a few ways businesses can use AI to streamline T&E, both now and in the very near future.

6th Annual Global Business Travelers Research Report

To learn more, download the full report.

Enhanced Booking Experiences

The more that AI manages in the corporate travel process, the better the insights, the sharper its suggestions, and the more streamlined the plan-to-expense process can be. As the technology continues to develop, AI will help employees reclaim more time typically spent on administrative tasks and further support organizations in cutting costs without cutting corners.

While the appetite for AI is strong, especially when it addresses the specific pain points that come with booking travel, businesses will need to ensure they roll out AI tools in a responsible manner. Overall, 89% of business travelers say they are open to using AI-enabled booking options with training or certain assurances in place. More than one in five (22%) view AI-enabled travel recommendations as critical for inclusion in their company’s travel booking tool.

While 19% of business travelers say they want an AI-curated list of booking options based on their preferences and needs, many (34%) would still rather review and book their business trips themselves.

There is also some generational discomfort with AI today—and it runs counter to stereotypes. Ninety-five percent of Gen Z and 92% of millennial business travelers say they are uncomfortable using AI-enabled booking tools, compared to 83% of Gen X and 68% of baby boomers. Company-provided training and the assurance that tools are reliable and won’t create any bias could help alleviate the discomfort.

Real-Time Tracking and Analysis 

The tremendous amount of data that integrated T&E provides makes it an ideal application for using AI to recognize patterns that aren’t visible to the human eye. However, this will require some patience on the part of business leaders and having the right tools on hand to maximize the value of AI advancements.

In our survey, 42% of travel managers included company directives to cut travel costs amidst ongoing challenges among the top factors that will make their job more difficult in the next 12 months. Thirty-two percent cited cutting back on business travel costs as their company’s top focus when it comes to business travel. Without powerful reporting tools—supported by AI—baked into their T&E solution, they will be hard-pressed to satisfy leaders and keep costs in check.

In harnessing predictive analytics, AI can help optimize compliance and travel spend to keep costs to a minimum while improving productivity and user experience. For instance, with Request Assistant in Concur Request , business travelers can develop data-backed estimates for business trips before any spend happens, facilitating speedy approvals and helping to stay on budget. AI-powered auditing solutions like Concur Detect by Oversight can also help by looking at patterns in expense data to identify fraud and repetitive misuse, protecting the company and its capital.

Policy Compliance and Development

When every dollar spent must be accounted for, AI can offer practical solutions to the challenges of T&E compliance. After all, compliance isn't just about rules. It’s about creating consistent, seamless, and efficient processes. Using AI, automation, and data, companies can reduce non-compliant spending, mitigate risks, and enhance the overall employee experience—with some conditions.

Thirty-five percent of business travelers are willing to consider using AI-powered automation to help them comply with their organization’s travel policy. However, to feel comfortable using AI-enabled options to book business travel, nearly half of business travelers (48%) want assurance that their personal data will be protected. Nearly a third (32%) want their company to provide assurance they won’t face repercussions if the AI-suggested bookings don’t comply with company policy.

Data security is a top priority for SAP Concur, and integrated solutions like Concur Travel, Concur Expense , and Concur Request—including the Request Assistant feature—can help support compliance through AI and automation while easing repercussion concerns. They give business travelers a better, more streamlined experience for booking travel and submitting expenses. Meanwhile, travel managers and finance teams can easily approve and process expenses. It’s a win for both sides.

Read our SAP Concur Global Business Travel Survey whitepapers for more business traveler and travel manager takes on AI and corporate travel.

The SAP Concur Global Business Traveler Survey was conducted by   Wakefield Research   between April 5-26, 2024, among 3,750 business travelers in 24 markets: U.S., Canada, UK, Germany, France, Benelux (Belgium, Netherlands, Luxembourg), Sweden, Denmark, Norway, Finland, Italy, Spain, ANZ (Australia, New Zealand), Middle East (UAE, Saudi Arabia), Japan, Korea, India, Mexico, Brazil, SEA (Singapore, Malaysia), South Africa, Portugal, Switzerland, and Austria.

The SAP Concur Global Travel Manager Survey was conducted by Wakefield Research between April 5-26, 2024, 2024, among 600 travel managers, defined as those who direct or administer travel programs for businesses, across 6 markets: Germany, Canada, Japan, ANZ Countries (Australia and New Zealand), UK, and U.S.