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Your guide to getting care from home
Learn how to schedule Healthy Home Visits, use our 24/7 Nurse Line and make the most of telehealth.
You don’t have to leave the warm, cozy comfort of home to talk to someone about your physical symptoms or mental health. Many Aetna® members are eligible for services that help you take care of your well-being without making a trip to the doctor’s office. Below, learn three convenient ways your plan can help you get the care you need from home.
1. Healthy Home Visits — in person or virtually
This no-extra-cost at-home checkup is a chance to meet with a licensed health care provider to talk about the health services and programs you may need. You can invite one of our trusted licensed health care providers over for a private visit — or connect with them online (via telehealth) instead. During the visit, the provider may:
- Go over your medications
- Screen you for certain health problems
- Share details about your health plan and benefits
- Answer your health questions
- Provide tips for home safety
- Talk about cold, flu and COVID-19 prevention
A Healthy Home Visit doesn’t replace your relationship with your primary care provider (PCP). Instead, the clinician will share the details of the visit with your PCP to help them create the right care plan for you.
To learn more about Healthy Home Visits, call Member Services at 1-833-570-6670 (TTY: 711 ) between 8 AM and 8 PM local time, 7 days a week.
It has details about your personal coverage and how to make the most of your plan. You can find the website on your Aetna Member ID card.
Need to find an in-network provider? Visit AetnaMedicare.com/FindProvider or call Member Services at 1-833-570-6670 (TTY: 711 ) between 8 AM and 8 PM, 7 days a week.
2. 24/7 Nurse Line
When you need a quick answer to a health question, a registered nurse is available by phone to Aetna Medicare Advantage members 24 hours a day, 7 days a week. Our staff nurses can help with:
- Deciding whether to visit a doctor or urgent care center
- Understanding your symptoms
- Managing chronic conditions
- Learning about treatment options and medical procedures
To speak with a registered nurse, call our 24/7 Nurse Line at 1-800-556-1555 (TTY: 711 ) . If it’s an emergency, dial 911 .
3. Telehealth
Virtual appointments can be a valuable tool for getting and staying well. With your Aetna® benefits, you can often meet with a health professional via a telehealth appointment. Ask your provider if a telehealth visit is an option.
Telehealth uses two-way video on your computer, tablet or smartphone. You and your provider can talk and see each other even though you are in two different places.
Telehealth appointments are best for:
- Follow-up visits with your doctor
- An exam of easy-to-see areas like your eyes or skin
- Common health concerns such as allergies, cold and flu symptoms and prescription drug refills
- Counseling and other mental health services
To confirm that telehealth is covered by your plan and available with your doctor, call your provider or go to your plan web page by typing in the URL or using your smartphone or tablet camera to scan the QR code found on your member ID card. There you can view your Evidence of Coverage (EOC). Telehealth is discussed in Chapter 4, Section 2. When you make an appointment, be sure to say that it’s a telehealth visit. The costs will be the same as an in-person visit.
Outsmart flu season Winter is a good time to get up to date on preventive vaccines, like your annual flu shot, shingles vaccine and COVID-19 vaccine or booster. Check with your primary care provider on when you should receive a flu shot and other vaccines. Or call Member Services at 1-833-570-6670 (TTY: 711 ) between 8 AM and 8 PM local time, 7 days a week.
Question of the month
Question: “I need to see a doctor in person, but the office is closed. Should I go to a retail clinic, urgent care or the ER?”
Answer: Each one — retail clinics, urgent care centers and emergency rooms — offers a different level of care and expertise. Understanding the differences in services can help you make the best decision. Here’s a simple overview of where to go and when.
Retail clinics
If you have a cold, sore throat or sprained elbow, a retail clinic might be the most convenient and affordable alternative to a doctor’s visit. These are usually staffed by nurse practitioners and physician assistants. They can treat minor injuries, diagnose common ailments, give immunizations (such as the flu shot, shingles vaccine and COVID-19 vaccine), and prescribe or refill medications.
Urgent care centers
Urgent care centers offer treatment for non-life-threatening injuries or illnesses when your primary care provider’s offices are closed or you can’t get an appointment. They may have X-ray machines and can treat broken bones. You can also go to an urgent care center for symptoms like nausea, vomiting, diarrhea, rashes or fever.
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Call us at 1-833-570-6670 (TTY: 711) between 8 AM and 8 PM, seven days a week. Or visit AetnaMedicare.com
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Health benefits and health insurance plans contain exclusions and limitations. With telehealth services from Aetna, members can talk to a doctor by phone or video 24/7 so if you can't make an in-person visit or want to avoid the ER, you have convenient support to take care of you. Learn more about how you can get virtual care anytime, anywhere.
Mental health services. Talk with a licensed therapist 7 days a week including evenings, by appointment. Find additional mental health services for: Anxiety and mood disorders. Depression screenings. Medication management. Support with stress, life adjustments and conflict resolution. Sleep and related health behaviors.
With telehealth - or telemedicine - you can get virtual care by phone, video or mobile app, anywhere you are, including after hours or on the weekend. Covered services include: Routine care. Sick visits. Urgent care (walk-in clinics) Prescription refills. Behavioral health services (individual and group sessions)
Get an extra layer of care. You can take advantage of an in-person home visit — or an online virtual visit (telehealth) with the video and audio options that work best for you. Our personalized service doesn't replace your relationship with your primary care physician (PCP). Instead, this program helps us work with your PCP to manage your ...
492,600+ reviews. 4.4. 62,400+ reviews. Need help? Talk to a member of our customer service team at 1-855-835-2362 (TTY: 855-636-1578) Your Aetna health plan gives you 24/7 access to virtual care by U.S. board-certified providers.
Health benefits and health insurance plans contain exclusions and limitations. With Aetna's telehealth services, members get convenient access to care that fits their lives - from seeing their doctor online to talking with a nurse anytime. Employers and agents/brokers, learn more how we can help employees get care on their terms.
Grocery delivery, transportation and other services. Housekeeping, home maintenance and yard care. Senior living options, adult day care and caregiver support. It's easy to use. Just call Resources For Living at 1-866-370-4842 (TTY: 711). You can talk with someone Monday to Friday, 8 AM to 6 PM in your local time zone.
Primary360 provides flexible care you can depend on. Schedule and complete visits from the comfort of home by video or phone. Build a relationship with a primary care doctor of your choice who takes the time to truly get to know you. Keep track of blood pressure, schedule routine checkups, monitor ongoing wellness and coordinate care, whether ...
Call the 24/7 nurse line at 1-800-556-1555 (TTY: 711) to speak with a registered nurse. If you need urgent or emergency care, call 911 and/or your doctor immediately or go to your closest emergency room. Aetna is a recipient of the Newsweek Best Customer Service Award for 2023. For language services, please call the number on your member ID ...
A Healthy Home Visit doesn't replace your relationship with your primary care provider (PCP). Instead, the clinician will share the details of the visit with your PCP to help them create the right care plan for you. To learn more about Healthy Home Visits, call Member Services at 1-833-570-6670 (TTY: 711) between 8 AM and 8 PM local time, 7 ...
Members can seek a primary care visit in a "timely" manner, Aetna said, and will also have a $0 copayment for select virtual and in-person services at CVS MinuteClinics.
Tips to get care, answers and advice faster: To learn more about COVID-19 and how Teladoc can help, explore the frequently asked questions; Before your first virtual care visit, set up your account online or on the app and then complete a brief medical history (it will help your doctor treat or advise you better)
Aetna; Blue Cross Blue Shield; Cigna; Humana; Kaiser Permanente; United Healthcare; ... In the current crisis, a virtual doctor's visit is a smart way to reduce the potential for transmission of ...
Based on Aetna's 2021 Environmental, Social, and Governance (ESG) report that leverages company data from January 1 to December 31, 2021, Aetna focused on increasing access to virtual care in ...
Telemedicine, also called virtual care, refers to medical or mental health advice or treatment provided by phone, mobile app or online video. Busy work schedules, late-night health surprises, and long trips to the nearest medical office can delay access to care. So can the stigma around some mental health conditions.
Millions of people have Teladoc through their health insurance. Set up your account and see if you're covered. Teladoc is covered by most major insurers. Register now. Set up your account to see your discounted pricing. 24/7 access to U.S.-licensed doctors by phone or video. Our doctors diagnose, treat, and prescribe medication when needed.
Whether your doctor's gone for the day, or you need care over the weekend, you can count on MinuteClinic for convenient, quality and affordable care. ... 24/7 virtual care for $0 cost* ... *FOR $0 MINUTECLINIC VISITS: For a complete list of participating walk-in clinics, use our provider lookup. Walk-in appointments are based on availability ...
Primary care, re-imagined. Primary360 is a unique way to manage your overall health — body and mind. We've brought together tech and board-certified physicians and specialists to provide you with a unique, personalized care experience. Get advice from a doctor who gets to know you over time and the guidance you need to keep your health on track.
Set up your account in minutes. Most people download the app or get started online. You can also call 1-800-Teladoc. Then fill out a brief medical history like you would at a doctor's office. Animation showing the Teladoc Health Assistant chat interaction which makes it easy to find the right care for your situation.
Primary360: Primary care to become your healthiest self. Primary360 is the new primary care. Talk to a board-certified primary care doctor by phone or video and get dedicated, personalized support to help you get healthy and live healthy. It's covered by major health plans and employers with no subscription or membership fees.
Order Labcorp COVID-19 at-home testing kits (kits are sent directly to you with no upfront costs): Visit Labcorp. Starting on January 15, 2022, health plans must cover or reimburse costs for at-home rapid COVID-19 tests. Patients should follow the guidance of their health insurer to determine the process to obtain and be reimbursed for these tests.