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Cash Passport

At Your Co-op Travel, we have great holiday extras– such as our Mastercard® Cash Passport™ multi-currency prepaid travel card – the safe and convenient alternative to cash when travelling abroad.  

Our Cash Passport will change the way you think about your travel money. Use your Cash Passport like a debit or credit card, except with your own prepaid funds, for safe and convenient use at millions of ATMs, as well as shops and restaurants, worldwide, wherever Mastercard Prepaid is accepted. Available in ten currencies: Pound Sterling, Euros, US Dollars, Australian Dollars, Canadian Dollars, New Zealand Dollars, South African Rand, Turkish Lira, Swiss Francs and Emirati Dirhams. 

Manage and track your Cash Passport on the go via your mobile, tablet, laptop or PC. Login to  'My Account'  and stay in control of your money.  

Cash Passport is not connected to your bank account and if your card is lost or stolen, the 24/7 Card Services team can arrange free replacement Cards or provide emergency cash up to the available balance on your card (subject to availability in your location). Your card can be topped up with additional funds by a number of easy channels: via the Cash Passport mobile app, online via My Account using your debit card or credit card, via e-banking, or in branch. 

Multi-currency Cash Passport is issued by PrePay Technologies Limited pursuant to license by Mastercard International. PrePay Technologies Limited is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 (FRN: 900010) for the issuing of electronic money and payment instruments. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.  

To obtain a new card, or top up an existing Cash Passport, or for more information, please visit your nearest branch or go to  www.cashpassport.com . To manage your card account, download the mobile app or visit My Account at  www.cashpassport.com  

Lincolnshire Co-op travel branches booming despite tough times for holiday industry

Digital age good news for travel company

  • 05:00, 11 JUN 2017

Kelsey Roberts, Wayne Dennett and Kelly Tolley work at the Lincolnshire Cooperative branch in Tritton Road in Lincoln

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In a time where inflation is high, and the pound is performing weaker than it ever has before, it seems it isn't putting people off going abroad as one Lincolnshire travel company is continuing to thrive.

Lincolnshire Co-op – which runs 13 branches across the county – is reporting profits year-on-year in its travel departments, with holidays bookings also on the rise.

And it seems people still want to book holidays face-to-face with an agent in this digital age.

Travel and post office group manager, Wayne Dennett believes the success is down to the passion and hard work from staff, who are committed to going above and beyond for customers.

He said: "You have to have a good team around you and all my colleagues are extra great.

"The key to our success I believe has been the great offers we run, employing a great team and ultimately loving what we do.

"We are also flexible. I often say our staff are like sponges. They love to listen and soak up all the knowledge of different places they can.

"Right now, our business is booming – we are performing really strongly."

Hannah Christian, Zane Ground, Ashley Cilek and Bryony Clark work at the Boston branch

When Mr Dennett first started his career with the company in 1993 as an apprentice in Gainsborough, there were five branches in operation.

That figure now sits at 13 and the ambition is to grow even more.

Mr Dennett said: "We are in a position now where we have got a good offering, a great team in place and our members love what we do.

"We have a great independent side to the business and we are definitely looking to expand that now."

Ongoing political matters of terrorism and Brexit are bound to have had an impact, but Mr Dennett is confident and remains undeterred.

He added: "Brexit hasn't really had an impact.

"When it first happened the currency rates dropped for a short while, but they are currently increasing and our sales have been very strong so far this year.

"We did notice last year a slight drop in bookings to places such as Tunisia and Egypt because of the terrorism attacks.

"There was a 25 per cent dip in sales to Turkey last year as well but we have worked hard and have now pulled that back.

"If our customers can't go somewhere then we can offer them somewhere else.

"Spain is often over-incapacitated and is our most popular booking."

Kelly Tolley, Ashleigh Kirman, Kelsey Roberts, Rachel Gray, Stacey Bogg and Wayne Dennett from the Lincoln branch

Many independent traders are disappearing from the region's high streets, with the fight to rival low-competitive rates, particularly from abroad is a challenging preposition.

But Mr Dennett said people who have worked their way to the top strongly maintain the customer comes first motto, which is still as important as ever.

He said: "Bad customer service drives me nuts. As a business, we pride ourselves on delivering outstanding customer service.

"One of the reasons I think we have been so strong is that there aren't many independent traders.

"And because of the way we operate, we don't have to hit targets set by someone else.

"There are great apprentice schemes and a lot of us who work here have come from this route - we have developed together, and provide everyone with great support.

"We encourage our staff not to be like robots and there are plenty of fantastic promotion opportunities.

"We run the dividend point's scheme and run a community champion's initiative where people can nominate a local charity to financially benefit every time they spend in one of our branches."

But with low-rates, how can the publicly-funded business afford to compete?

"We offer a price parity service which means we can guarantee the same price as you can probably find on the internet," Mr Dennet explains.

"The only customers I see us losing are those looking for a cheap deal at the last minute or looking for a night-away in a hotel.

"If we can't match it then it is likely to be a dodgy operator - we would never put our customers at risk of losing their hard-earned money."

Members of Lincolnshire Cooperative made a £7,000 donation to local hospices in March

The ability and willingness to evolve and adapt has also been key, with Mr Dennett boldly believing the safety of in-house branches is the underlying strength of the business.

"I don't think the future is online – in fact, I think the internet has steadied," he said.

"Customers like to come in and talk to people to get a better understanding of a deal that works best for them.

"Our business is evolving. Holiday packages did make up 75 per cent of our business but that is more like 40 per cent these days.

"Our profits are hugely up, year-on-year – especially in travel and we expect that to continue for the foreseeable future."

Strong performances by food stores and travel branches have helped Lincolnshire Co-op record a 4.2 per cent sales growth in its half year results.

Total sales went up by £6.2m to £153m in the half year to March 4, 2017 compared to the same period last year.

Sales rose in food stores by seven per cent, helped by a busy investment programme which has seen outlets revamped, new food ranges introduced with more focus on chilled products and meal solutions, plus new services like Costa Coffee machines, instore bakeries and hot food-to-go.

World events and uncertainties about restrictions on holiday destinations meant travellers sought the expert, independent advice and financial peace of mind that Lincolnshire Co-op's 13 travel branches provide. Sales went up by 14 per cent.

More people chose to entrust their funeral arrangements to the Society's funeral homes, which saw income increase in the half year.

Pharmacies dispensed more than 2.7m prescriptions, an increase on last year. As well as numerous general consultations, the teams also provided vital health services to more than 11,500 people including NHS Medicine Reviews, NHS New Medicine Service appointments, flu vaccinations, health checks and stop smoking clinics.

Despite this strong performance, significant cuts to pharmacy income received for dispensing prescriptions have had an impact on Lincolnshire Co-op's bottom line.

Group trading surplus for the half year was £8.5m, well ahead of budget though lower than the last half year's £10m.

Another factor has been the planned significant investment in the Cornhill Quarter development in Lincoln city centre. Work started on the historic Corn Exchange building in September 2016 and the first tenants will open their doors later this year.

More than £10m has been spent on capital projects this half year including opening a new food store in Goxhill, in North Lincolnshire, and creating a community hub in Holbeach featuring a library, pharmacy, post office and a revamped food store.

Every time a member shops in a Lincolnshire Co-op outlet, a donation is made to a good cause through the Community Champions scheme. Staff fundraising and the carrier bag levy also goes into the pot.During the half year, £103,000 was split between hundreds of smaller local charities and community groups. The Society also donated £290,000 worth of support to 14 charities tackling homelessness.

Lincolnshire Co-op has also stepped in to sustain health walks in Lincoln, East Lindsey and South Kesteven and has employed a dedicated Community and Health Walks Co-ordinator. The free walks boost people's fitness and wellbeing. 13,750 new members joined Lincolnshire Co-op bringing the total number of dividend card holders to 273,000.

Chief Executive of Lincolnshire Co-op Ursula Lidbetter said: "We're pleased with our performance this half year, with sales growth across the business enabling us to carry on investing in our services and the community.

"We do this through new outlets, like our community hub in Holbeach, or in wider schemes like the Cornhill Quarter in Lincoln, which will help revitalise that area of the city.

"We've known about and campaigned against the cuts to pharmacy income for some time and so were able to plan for their impact.

"However, we want to ensure that the vital service community pharmacy provides is better understood by Government.

"Our patients and customers know our pharmacies are a vital part of health provision and are about much more than prescriptions. We will continue to make strong representations on their behalf."

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LincolnshireWorld

Lincolnshire Co-op launches annual ‘toy bank’ drive

Travel agents are encouraging members of the public to help spread a little festive joy to vulnerable families in time for Christmas.

Lincolnshire Co-op’s travel colleagues have launched their annual ‘toy bank’ drive, which runs until Sunday November 26, and the various travel branches across the county will act as a drop off point for anyone who wants to donate gifts.

Any donated toys will be delivered to good causes local to each travel branch.

Just some of the local causes supported by the Lincolnshire Co-op’s branches include Sleaford’s New Life Church, Market Rasen Salvation Army, Barnardo’s in Louth, and Boston Food Bank, as well as The Bridge Church which is being supported by the Carlton Centre Travel and Tritton Road Travel in Lincoln.

Lincolnshire Co-op’s Travel Group Manager Wayne Dennett said: “Our travel toy bank appeal is a wonderful opportunity for our colleagues and customers to come together over the Christmas period, to make a positive impact on the local communities we serve.

“We’re really proud to be supporting these incredible, hard-working local groups and charities through this initiative, as they push to make life better for vulnerable families across our area.

“We’re so grateful for the generosity of our customers who have be donating funds , as well as throughout the year. Every new toy or gift donated and purchased through funding will bring a lot of happiness to families who really need it.”

The appeal for toy donations follows the year-round initiative that offers customers the option of donating £1 when booking their holiday, and the funds are used to buy additional gifts and toys which are handed out to local charities and good causes and then distributed to children and families.

Lincolnshire Co-op launches annual ‘toy bank’ drive

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  1. New Lincolnshire Co-op store opens in Wragby after £1.5m relocation

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  2. Lincolnshire Co-op

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  3. Half year sales and profits up for Lincolnshire Co-op

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  4. New eco-friendly Lincolnshire Co-op store opens in Lincoln

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  5. Lincolnshire Co-operative Careers and Employment

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  6. Celebrations at Lincolnshire Co-op as sales push past £300 million

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COMMENTS

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    At Your Co-op Travel, we have great holiday extras- such as our Mastercard® Cash Passport™ multi-currency prepaid travel card - the safe and convenient alternative to cash when travelling abroad. Our Cash Passport will change the way you think about your travel money. Use your Cash Passport like a debit or credit card, except with your ...

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  13. Lincolnshire Co-op travel branches booming despite tough times for

    Lincolnshire Co-op - which runs 13 branches across the county - is reporting profits year-on-year in its travel departments, with holidays bookings also on the rise.

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    The Co-operative Travel with over 400 high street travel agencies and call centres takes care of the travel arrangements for millions of passengers every year. If you need more information on our holiday packages, offers and services visit your local Co-operative Travel in Lincoln located at Moorland Centre, Tritton Road, LN6 7TN.

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    Annual multi-trip travel insurance. Cover for an unlimited number of trips over 365 days. This gives you cover to travel as many times as you like during any one year, as long as no single trip lasts longer than: 55 days with Platinum cover. 45 days with Silver or Gold cover. 31 days with Bronze cover.

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    01476 561 616. Grantham travel branch. Email. 57 High Street, Grantham, NG31 6NN. Our newly refurbished Grantham travel branch is located in the town centre, with nearby parking available. Our specialist team is on hand to offer independent, expert advice. Whether you're looking for a summer getaway, UK break or something a bit different ...

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  19. Lincolnshire Co-op launches annual 'toy bank' drive

    Lincolnshire Co-op's travel colleagues have launched their annual 'toy bank' drive, which runs until Sunday November 26, and the various travel branches across the county will act as a drop ...

  20. About us

    1861. Just 17 years later, a joiner from Gainsborough called Thomas Parker founded Lincolnshire Co-op at 1 Napoleon Place, Lincoln, in September 1861. It was our first food retail store. Conditions for working people were terrible and Thomas wanted to do something about this. We have 94 food stores now across Lincolnshire and Nottinghamshire.

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    Services. Travel insurance. Having travel insurance is like having a safety net for your holiday. With covers ranging from basic to premium, there's an insurance to suit all your holiday needs. We are pleased to be able to offer a referral service. Click on the link below for your local branch and to purchase your travel insurance.