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Terrible experience with Turkish "help... - Turkish Airlines

• Turkish Airlines

“Terrible experience with Turkish "help" desk” Review of Turkish Airlines

I had a connection flight from Beirut to Milan with connection in Istanbul. My first flight to Istanbul was late...making it impossible to get my connection flight to Milan: speaking with a Turkish Airline agent I was told to not be worry about it and that in Istanbul someone would have helped me to make my way to Milan on the same day. In Istanbul the Turkish helpdesk was only able to offer me a flight for the following day (it was just 16.00 0' clock); I was offered no other options, even though i was happy to get other connections. I had to reach Milan via Rome at my own expense and when I asked the refund i was simply told that i chose this option...well, I was given no other option.

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• Excellent 13,996
• Very good 8,562
• Average 3,207
• Terrible 7,795
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• English  (18,913)
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3,283 - 3,287 of 35,578 reviews

I booked a multi city flight with Turkish airlines and received a message one day that part of the flight was cancelled . I called customer service and chose the English option, I barely understood what the representative had to say . I tried to explain over and over that I juts want to receive a refund for the part of the flight that was cancelled but she didn’t understand. I asked her if she can transfer me to someone else who might understand my situation better but she said she can’t . I hung up and immiriately received an email that my whole flight was cancelled ( Although I repeatedly said I DO NOT want to cancel the remainder of the flight). This is one part and trying to fix the problem is another part . For three days calls and feedback and they never gave me a clear response and when calling them I would get transferred from one person to another and at the end they say go on the main website and submit feedback . After around 5 feedbacks ( the last one they didn’t even bother to resolve or answer) they still Didn’t fix my problem and I had to start he hassle Of searching for a new ticket because if their incompetence . Don’t bother fly with them, the English speakers in customer service barely speak and don’t care about customer satisfaction . Good job Turkish airlines ! I use to tell People how great flying with you was but not anymore . Very disappointed .

I was of a very high opinion of turkish airlines and was goi g to right an outstandingly positive review up until today! I had to travel from Kharkiv to Cancun with the layover in Istanbul. As a Canadian resident I do not require a visa to enter Mexico,however as a Ukrainian citizen I do. I arrived for my check in early and then spent almost 2 hours waiting for the turkish airline employees to figure out wether I’m allowed to board the plane or not! On my way to Ukraine a few weeks ago I was impressed with Turkish airlines services! It was fast, super polite and efficient! I managed to change my tickets last moment at the airport and succeed with the flight! However,today it was the worst experience I’ve ever had! The Ukrainian service very much differs from the rest of the world! I was getting checked in at desk number 10( wish I could get the name of the employee to address my complaint!)She was extremely rude,raising her voice at me and my accompanying person! What kind of customer service is that?This is unacceptable! I hope you will take care of this!She was unprofessional and didn’t know what to do this is why she invited the airline representative to address this matter. When the representative came up to us 20 min later he also wasn’t aware of what his further actions should be and was trying to clarify the situation with most likely his supervisors up until the end of check in timing!I spent almost 2 hours waiting to be checked in,was completely unnecessarily stressed out and was worried I won’t be able to board the plane although I’m legally entitled to do that! In the end I was approached by another representative who told me I could get on board ,but in case I get denied entry to Cancun I had to promise that I wouldn’t be returning to Ukraine because the flight would have to be at the expense of the company! All staff I’ve been dealing with at Kharkiv airport made me feel as if I was breaking the law and I had to convince them to get on the plane! My family travels with turkish airlines on a regular basis and have never had to experience this sort of attitude and negligence! Just to add,as soon as left Ukraine I had no more issues during the rest of my trip! In Istanbul staff knew that Canadian residents don’t need a visa and let me in right away!Moreover,customs officials in Cancun also let me into the country with no further questions! So I believe the behaviour of Ukrainian staff is purely from not being aware of laws and regulations! I’d really appreciate if you could look into this matter and possibly make sure to raise the level of professionalism of Ukrainian turkish airlines staff up to the high standards of the rest of the overseas company!

The costumer service never answered my phone calls, for changing my trip plan. They scammed me for 230€. Real scammers. I had to change the trip plan because i decided not to use the entire round trip and they charged 230€ I cannot understand how taking part of the service should be charged for. Have Turkish airlines became the biggest scammers after Covid 19!!! In conclusion. I don't recommend using this Airline.

On 20of July they announced my flight was changed.basiclly nobody in their office answered Amy telefon.according to the office i do not know when is my new flight is.this management is unbelievable.they change and force to to agree with it.i went there but nobody was working.i email londentorkish,they asked me to contact the agency.because they cannot also comunicat with my branch in iran.finally after a week they told me it is my problem and i should book another flight.this is a Sistema tic fraud.do not use this airline never

Strike on 18 and 19 April - Tram U6 not running

Please note when travelling to the airport: On 18 and 19 April, the tram U6 will not run to the airport due to a strike. Passengers are requested to use the S-Bahn and buses when travelling to the airport.

Turkish Airlines

Airline contact.

no early check-in the evening before possible

Cancellations and rebooking options.

The following rebooking options are offered by the airline:*

Service Desk: Terminal 1, Departures, Turkish Airlines Counter

*Bookings via travel agency - please contact your agency directly.

Ground service

S.Stuttgart Ground Services GmbH

Terminal(s)

Baggage tracing.

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Working at Turkish Airlines is on itself a source of pride and happiness. Due to it being a global brand, it makes you feel like a global citizen. Your acquaintances feel the same pride upon hearing that you are working at Turkish Airlines. They are the flag bearer of our country and the most valuable airline. Therefore, working at Turkish Airlines is a feeling akin to “flying” in every aspect.

Onur Specialist / Directorate of Cargo Marketing

Turkish Airlines is more of a family to me rather than just a company. I feel some indescribable emotions here. I feel like home when I step into the office, I am moved to tears with pride when I see the logo of my company somewhere and I am still thrilled as I was on my first day when I carry out my duties on the plane. I am glad to be a member of this family.

Altug Captain

With their widespread flight network, free and discounted domestic/international tickets and discounted accommodation opportunities at partnered hotels around the world, I have found the chance to travel the world with Turkish Airlines. Their crucial social benefits such as, maternity leave, breast-feeding break and financial aid for marriage, and their price policy, which is above the sector average, increase the quality of my life.

Merve Aynur Clerk / Directorate of Cabin Crew

Career Events

29 may 2019 - rome, turkish airlines is now recruiting experienced captains and first officers, turkish airlines invites you to take part in its exclusive roadshow in abu dhabi, 12 february 2019 - abu dhabi, turkish airlines is now recruiting experienced captains and first officers.

You can see all the listings in vacant positions and apply online.

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Information for travel agents

Name change policy, more information can be found here.

Children that are at least 7 days old and up to 2 years of age travel on their own ticket and do not occupy a separate seat, but seat on adult's lap. They travel free of charge on domestic flights and at the 10% of the adult fare on international flights. They have to be accompanied by an adult at least 18 years of age (16 if within same family). Infants have to be pre-notified since their number is limited according to the aircraft type.

It is possible to book a regular passenger seat for infant at the applicable child fare. Baby car seats approved for air travel have to be used.

One adult can travel with maximum 2 infants, one of them being 6 months or older. Second infant occupies a separate seat and is seated in approved car type seat.

• 1A entry for INF with the same last name with associated passenger NM1SMITH/JOHN(INF/JAMES/01JAN22) SYSTEM RESPONSE: 1. SMITH/JOHN(INF/JAMES/01JAN22) 2 OU 410 Q 18SEP 2 ZAGFRA HK1 N1 0720 0915 DH4 SEE RTSVC 3 SSR INFT OU NN1 INF/JAMES/01JAN22/S2
• 1A entry for INF with the different last name from associated pap NM1SMITH/JOHN(INFSTEWART/JANE/10JAN22)
• 1A entry for INF without name NM1BROWN/ANNE(INF//10JUN17)
• INFANT WITH A SEAT Please use CHD entry with applicable child fare pricing Enter SR element with free flown: infant with the seat and contact our agent support desk at: [email protected]

From 2 to 12 years of age children accompanied by an adult travel on their own ticket and the they occupy a regular passenger seat. They travel at child rates, at a maximum of 50% discount on the applicable adult fare. Number of accompanied children is not limited.

• 1A entry for CHD NM1SMITH/JANE(CHD/23JAN20) SYSTEM RESPONSE: 1. SMITH/JANE(CHD/23JAN20) 2 OU 410 Q 18SEP 2 ZAGFRA HK1 N1 0720 0915 DH4 SEE RTSVC 3 SSR CHLD LH HK1 23JAN20

PLEASE NOTE: THE DATE OF BIRTH OF CHD/INF MUST ALWAYS BE INCLUDED.

Passengers traveling with young children or many children may be pre-embarked.

Additional information:

Baby stroller

Children up to 4 years of age, are entitled to one collapsible baby stroller free of charge. It can be checked at the gate or at the aircraft depending on the airport – please check the procedure with check-in staff.

Child Car Seats

A child car seat can be transported on an extra seat for a surcharge, at the valid child fare. The car seat must be approved for plane transport, and cannot measure over 40cm / 15.7 inches.

The passenger is responsible for securing their car seat to the passenger seat. If the seat cannot be properly secured, then it must be handed over as checked luggage.

For all additional information please contact our agent support desk at: [email protected]

Young passengers (12-24 years old)

They travel at youth rates, at a maximum of 85% discount on the applicable adult fare. Number of young passengers is not limited.

1A entry for young passenger:

• NM1JONES/TOM (YTH/23JAN01)

Senior passengers (65+ years old)

They travel at senior rates, at a maximum of 85% discount on the applicable adult fare. Number of senior passengers is not limited.

There are two entries for senior passenger:

• NM1BROWN/JILL (YCD/19DEC46)
• NM1BROWN/JILL (SRC/19DEC46)

PLEASE NOTE: THE DATE OF BIRTH OF YTH/SRC MUST ALWAYS BE INCLUDED.

Amadeus Airline Ancillary Services (AAAS) are optional services that a passenger can purchase in combination with an airline ticket.

Please note that:

• Amadeus Airline Ancillary Services are priced with the automatic pricing option
• Interline and codeshare flights are excluded from the AAAS.

OU EMD Distribution - Services Policy AAAS

Please find all relevant information and guidelines in the document "OU EMD Distribution - Services Policy AAAS".

Croatia Airlines ADM policy in all BSP

Airline name: croatia airlines, airline alpha + numeric code: ou - 831, croatia airlines booking policy, booking policy, web & mobile check-in:.

Web check-in for Croatia Airlines operated flights is available no earlier than 36 hours and no later than 1 hour before flight departure for cities listed in Departure Airport drop down menu with certain exceptions.

More details available at: Check-in

Check-out option can be used:

• during web / mobile registration after seat allocation
• for already web / mob checked-in passengers at web check-in page

Interline Electronic Ticket is in place with the airlines listed below. All IETs are activated in Amadeus, Sabre and Travelport GDS.

Electronic tickets will be issued as a default if flights/s are marked as -E and there is an IET in place with all marketing and operating carriers in the itinerary.

Maximum number of segments is 16 – ARNK segment counts as a coupon. OU allows ETKT issuance for groups but number of e-tickets issued in one transaction should be reduced to 9 or less. Our recommendation is 6 tickets per transaction. Coupons must be used consecutively.

E-ticket coupon status:

O = OPEN A = AIRPORT CONTROL C = CHECKED-IN F = FLOWN U = UNAVAILABLE (not available for use) S = SUSPENDED (not available for use) Z = CLOSED (not available for use) R = REFUNDED E = EXCHANGED V = VOID G = EXCHANGED TO FIM L = LIFTED N = NOTIFIED P = PRINTED (to paper) X = PRINT EXCHANGED (printed to paper with new document number)

Some Departure control Systems don’t use interim status C so when passenger is accepted status remains A. Such DCSes are iPORT used in SJJ and SKP and NIKO used at all Croatian stations except ZAG.

Personal Data Protection policy

To ensure that our passengers receive the flight related message, it is necessary to correctly enter the contact element email and / or mobile using APE- / APM- / SSR CTCM / SSR CTCE.

In case OU flight is booked in Amadeus as OU OPERATING / OU MARKETING, contact can be entered as APE / APM.

In case flight is booked as OU OPERATING / OAL MARKETING, contact should be entered under SSR CTCM / SSR CTCE. Agents using other GDS systems than Amadeus (Galileo, Sabre ...) must use SSR CTC option.

In case of more passengers booked in one reservation, contact element should be entered individually for each passenger using the passenger association /P1; /P2….

In case only one contact entered, only the first passenger from the reservation will receive the Notification.

Passenger contact will only be used for the flight related notifications: check-in for their flight is opened, there was a gate change, flight delay, next information or that flight is cancelled.

Please note that the advising passengers by email or text message is automated, so it is very important to insert the customer’s mobile phone number in the correct format.

[email protected]/P1

APM-00385911234567/P2

SR CTCM OU-0038591234567/P3

SR CTCE OU-ANDREA.GALOVAC//CROATIAAIRLINES.HR/P4

More details on the correct contact input can be found on the Amadeus HELP pages:

HE SR; MS148

SI.P1/SSRCTCMOUHK1/00385919999999

SI.P1/SSRCTCEOUHK1/TEST//TEST.COM

3CTCMA/003851919999999

3CTCEA/TEST//TEST.COM

Group Definition

A group consists of a minimum of 10 passengers traveling together one way or round trip from a single origin to a single destination.

If the number of passengers is being reduced to less than the minimum group size, passengers have to be booked as individual passengers

Group rules and group prices are no longer applicable in this case.

Terms and Conditions

Terms and Conditions for each group will be sent after confrimation of booking and net fare

Hidden Group Procedure

If a hidden group is discovered by OU Capacity control, a SSR message will be inserted into the PNRs.

The agent has to contact his nearest OU office to place a request for the group within one workday with reference to the original PNRs.

Please note: If a request is not received within one workday after notification of the agent, the individual PNRs will be cancelled without further notice.

Group Types

There are several different group types - they define the type of group business.

There are following customer group types:

Round-trip fares to One way fares

When a group is quoted on a round- trip basis, and needs to be amended to a one-way, a group must be requoted independently, subject to availability.

Date/time/itinerary changes if permitted will be indicated in the Terms and Conditions..

Additional tickets

Additional bookings are considered to be a new request and a fare will be quoted, subject to capacity and availability at the time of the new request.

Itinerary changes/additional booking

Itinerary changes,or increase in group size is treated and evaluated as a new request.

Cancellation

Booking cancellation if permitted will be indicated in the Terms and Conditions.

Child (under 12 years)

Children pay 75% of the adult fare (excluding any additional airport taxes).

Infant (under 2 years)

Infants pay 10% of the adult fare (excluding any additional airport taxes).

Passenger names

Passenger names must be submitted within the deadline indicated in the Terms and Conditions.

Names should be written as they appear on the passenger’s ID/passport.

Name changes

Name change if permitted will be indicated in the Terms and Conditions.

Special Services

Special services are available for groups

Baggage allowance

All group fares include 1 checked baggage, 1 carry-on baggage and 1 personal item.

Each passenger is allowed:

• 1 piece of checked baggage (max. 23 kg)
• 1 piece of hand baggage (max.8 kg)
• 1 personal item

For group bookings check in is available on-line from 36 hours prior to flight departure.

Ticket issuance

Ticket issuance will be indicated in the Terms and Conditions

Trip duration

Price for return flight per 1 adult passenger and includes taxes and fees.

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Corporate Help Desk

As a Turkish Airlines Corporate Club member, you can forward your requests to our after-sales support service, Corporate Help Desk.

Corporate Help Desk is a worldwide support unit committed exclusively to our corporate customers. Our aim is to provide rapid, effective after-sales services to corporate customers via a dedicated team.

The Benefits of the Corporate Help Desk

• Delivery of high quality, standard, priority and privileged services
• Rapid communication via phone or e-mail and expedited resolutions
• Services offered in English and in the local language
• Timely notifications on products and other services

How to reach the Corporate Help Desk

We aim to maximize client satisfaction on every continent where we operate as the “the airline that flies to the most countries in the world”.

Our Corporate Club members have access to privileges and services from 27 Corporate Help Desk points in 41 countries and 24 languages, further strengthening the Turkish Airlines Corporate Club loyalty program.

Please contact your corporate account manager for service points.

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Mayor Adams Pushes to Hire Ex-Giuliani Deputy as New York’s Top Lawyer

Mayor Eric Adams, who is facing a cluster of legal challenges, is moving to hire Randy Mastro, known for his aggressive tactics.

By Emma G. Fitzsimmons and William K. Rashbaum

With Mayor Eric Adams and top aides facing a tangle of investigations and lawsuits, he is quietly maneuvering to replace New York City’s top lawyer with a veteran litigator known for his aggressive tactics, two people who are familiar with the matter said.

The city is in the final stages of hiring Randy Mastro, a former federal prosecutor who served as chief of staff and deputy mayor to former Mayor Rudolph W. Giuliani , a Republican, according to the two people, who were granted anonymity to discuss a sensitive matter.

The city’s current corporation counsel, Sylvia O. Hinds-Radix, a former judge who served in the role for nearly two and a half years, is expected to leave the administration.

Mr. Mastro has met with City Hall aides to discuss the job, and the city’s Department of Investigation has been notified that he is expected to join the administration, according to one of the people, and it will conduct a background investigation.

Mr. Mastro also notified his law firm, King & Spalding, about his likely departure for the position, according to another person who was familiar with the matter.

Mr. Adams, a Democrat who is running for re-election next year, most likely wants an assertive defender representing him and his administration, and Mr. Mastro fits the bill.

Since leaving the Giuliani administration, Mr. Mastro has honed a reputation as a legal pit bull for his aggressive approach. He was hired in 2014 by former Gov. Chris Christie, a Republican of New Jersey, to conduct an internal review of the George Washington Bridge lane closings , and is representing New Jersey in its opposition to the congestion pricing plan to charge drivers entering Midtown Manhattan .

Mr. Mastro has represented other prominent clients, including members of the powerful Durst real estate family and the company that operates Madison Square Garden and is led by the entertainment and sports mogul James Dolan.

He would take a large pay cut: The corporation counsel earns $253,000 a year. His appointment must be confirmed by the City Council.

Fabien Levy, a spokesman for the mayor, said, “No appointment is confirmed until and if it is announced.” Mr. Mastro did not immediately respond.

The city’s corporation counsel leads the Law Department, which provides legal representation to the city, its agencies and the mayor in civil litigation. Ms. Hinds-Radix and her office have been representing Mr. Adams in a sexual assault lawsuit accusing him of assaulting a colleague in 1993 when he was a police officer.

The corporation counsel’s office recently hired a prominent outside lawyer, Alex Spiro, as a co-counsel in that case. Mr. Spiro is a defense attorney who has represented famous clients , including the billionaire Elon Musk and the rapper Jay-Z.

Mr. Spiro and his firm, Quinn Emanuel Urquhart & Sullivan, will be paid by the city at a lower rate than usual, charging the city $250 an hour for partners and $175 an hour for associates, according to the city’s Law Department.

Ms. Hinds-Radix was named by Mr. Adams as the city’s corporation counsel in January 2022 during his first month in office and confirmed by the City Council. She had previously served as an associate justice of the New York State Appellate Division and led the mayor’s swearing in on New Year’s Eve in Times Square.

She did not immediately respond to a request for comment.

Mr. Adams and top officials in his administration are facing a series of investigations. A federal investigation is examining his campaign’s ties to the Turkish government and flight upgrades Mr. Adams received from Turkish Airlines . A top aide, Winnie Greco, was placed on leave from her role as Asian affairs director at City Hall after her homes were searched by F.B.I. agents in February as part of a separate investigation.

Another top aide, Timothy Pearson, was accused in a lawsuit last month of sexually harassing a police sergeant . Mr. Pearson is also being investigated over a brawl with security guards at a Manhattan migrant center.

The city determined that Mr. Pearson is entitled to legal representation by the city in the sexual harassment lawsuit, but the Law Department has a conflict in the case, so he will be represented by outside counsel that has not yet been named, according to officials at the Law Department.

The Adams administration has also been resisting a federal takeover of the troubled Rikers jail complex and struggling to respond to an influx of migrants from the southern border. In January, Ms. Hinds-Radix announced a lawsuit against transportation companies that brought migrants to the city, seeking to recoup the costs of caring for them.

Mr. Adams has strenuously denied the sexual assault allegations against him, which were revealed in a legal complaint last month . A former colleague said that Mr. Adams asked her for oral sex in exchange for career help and sexually assaulted her when she refused.

Ms. Hinds-Radix has appeared with Mr. Adams at news conferences, along with the mayor’s chief counsel, Lisa Zornberg, who is responsible for advising him on key policy and legal issues. Both have defended the mayor and rebuffed questions from journalists about the various investigations. Ms. Hinds-Radix was not present at the mayor’s weekly City Hall news conference on Tuesday.

Mr. Adams and Mr. Mastro appear to be friendly. Mr. Mastro donated $2,100 to Mr. Adams’s re-election campaign last October — after donating to his first mayoral campaign in 2021 — and appeared with him at City Hall in 2022 to announce a legal fellowship program .

Mr. Mastro praised the mayor’s efforts on crime, homelessness and the city’s economic recovery from the pandemic and said it was an “easy call” to help the mayor with the program.

“We, like you Mr. Mayor, love this city, and we want to see you succeed,” he said.

Emma G. Fitzsimmons is the City Hall Bureau Chief for The Times, covering Mayor Eric Adams and his administration. More about Emma G. Fitzsimmons

William K. Rashbaum is a senior writer on the Metro desk, where he covers political and municipal corruption, courts, terrorism and law enforcement. He was a part of the team awarded the 2009 Pulitzer Prize for Breaking News. More about William K. Rashbaum

Explore Our Coverage of the Adams Administration

A New Top Lawyer: With Mayor Eric Adams and top aides facing a tangle of investigations and lawsuits, he is quietly maneuvering to replace New York City’s top lawyer with a veteran litigator known for his aggressive tactics .

Contacting the Mayor’s Office: Adams is now requiring any elected official, including members of Congress , to submit a lengthy online request to speak to an administration official.

Campaign Inquiry : Federal authorities investigating Adams’s campaign fund-raising have been examining valuable flight upgrades  they believe he received from Turkish Airlines that elevated him to its highest class of seats available on international trips.

Burger King and Baptisms: Adams keeps finding eye-catching ways to seize the spotlight on the issue of public safety , even when the narrative turns against him.

Gun-Detecting Technology: Adams announced that New York City planned to test technology  to detect guns in its subway system as officials seek to make transit riders feel safe after a deadly shoving attack.