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All About Travel

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Is it better to book a cruise through a travel agent? We say yes

Fran Golden

Going online to book an airline ticket or hotel stay is a familiar and fairly easy transaction. When you book a cruise, however — particularly your first cruise — you might want to reconsider the impulse to handle the transaction yourself through a cruise line website or an online advertiser with cheap prices. This DIY approach might not be the best way to find your dream vacation at sea.

In reality, it's not that simple to book a cruise. You will likely run into a lot of questions to which you have no ready answer.

That's where specialized cruise travel agents come into play. Their expertise can help you avoid mistakes, whether you are a first-timer or a repeat cruiser checking out a brand you have not tried before.

For cruise news, reviews and tips, sign up for TPG's cruise newsletter .

Why you should book through a cruise travel agent

You should consider booking a cruise through a travel agent because a knowledgeable agent can help you understand the nuances of a cruise purchase and help you make the best decisions for your vacation preferences.

When you book a cruise, you are making a vacation decision that goes way beyond a flight or hotel nights. Which ship you choose determines your dining and evening entertainment choices for the duration of your vacation. Which itinerary you choose impacts which destinations you'll visit and which shoreside activities will be available to you. It can be overwhelming to evaluate the options on your own if you've never cruised before.

hook travel agents

In addition, cruise fares can be hard to understand and compare. You might, for instance, see a fare listed online without the port charges, taxes and fees, which you only see after you give your personal details.

Plus, the price of your cruise includes accommodations, meals, entertainment and activities — and in some cases drinks, tips, shore excursions, Wi-Fi and other extras. There's a lot bundled into some fares and not as much with others. A travel agent can help you determine what your cruise fare gets you. The cheapest base cruise fare does not always provide the best value or best overall vacation deal.

Related: 4 scenarios when you should use a travel agent

You aren't just booking general passage on a ship, either, as you will be asked to pick a specific cabin and when you prefer to dine. Making a mistake in these categories can ruin your cruise experience, as there are such thing as "bad" cabins and dining times (think noisy or claustrophobic cabins, dinner at 8 p.m. with cranky children, etc.).

With cruises, you typically don't pay for your whole vacation upfront but rather put down a deposit, with final payment due at a later date. A cruise travel agent can ensure you don't miss any due dates.

Remember, you might be a DIY type when booking airlines and hotels, but booking a cruise is more complex. If you enjoy doing your own research, focus on what to do and see in the ports of call. Read about different ships, cruise lines and itineraries. However, when it comes to booking the cruise, we recommend you still contact a travel agent who specializes in cruises to help you learn a few tips and avoid any rookie mistakes.

Travel agents can get better deals on cruises

If you're concerned that working with an agent will make your cruise more expensive, don't be. Cruise travel agents receive the bulk of their income via commission from the cruise lines. Their service to you is usually free, though some might charge first-time clients a minimal fee. It's worth it.

In addition to sharing their expertise, the agent may have negotiated group space at lower rates with the cruise line, which could save you money on the cruise fare. The agent might also have first access to sale prices because the cruise lines notify their agent partners and loyalty club members first before they announce a sale to the public.

Related: 6 ways to get a deal on a cruise

Some cruise travel agents even throw in booking perks , such as a complimentary bottle of Champagne, awaiting your arrival in your cabin.

How to find a travel agent for a cruise

Cruise lines prefer that you use a travel agent rather than going online and booking directly. They have small in-house reservation teams, and when you have a question while making a booking, good luck in getting an expert on the phone in a timely manner.

Companies such as Royal Caribbean and Carnival Cruise Line provide online directories to help you find an experienced cruise travel agent near you.

hook travel agents

You can also find experienced and certified cruise travel agents through CLIA, the Cruise Lines International Association , which is the industry's main marketing group. Asking friends who have cruised to recommend a travel agent is another good idea.

Related: 5 unexpected places that sell cruises

You might get more personalized care from smaller agencies than from the huge online agencies, though websites such as icruise.com, Cruise.com and Cruise411.com also have experienced cruise agents. These larger online travel agencies can be a good option for those who prefer to make decisions and ask questions via chat. Just make sure you get the name and phone number of the representative for any follow-up questions.

Questions to ask a cruise travel agent

In choosing a cruise travel agent, you will want to tap into the person's specific expertise about the cruise line and ship you are considering. Anyone can read a ship deck plan outlining ship spaces (which you can find online), but you are looking for people who really know their stuff.

Look for travel agencies that are cruise-only or a home-based agent who specializes in cruises. If you are using a full-service travel agency, ask for the cruise desk.

Here are some questions to ask a travel agent to determine their expertise:

  • How often do you cruise?
  • Have you cruised on the line I am considering?
  • Have you cruised on the ship that I am considering, or do you have clients who have cruised that ship and provided a review of their vacation?
  • Do you have firsthand knowledge about the cruise destination? The itinerary?

You will also want to ask the travel agent if they have a preferred relationship or negotiated agreement with any specific lines that could lead to special perks for you.

Be aware that not all agents work with all cruise lines; some represent only a few preferred suppliers or specialize in higher-end cruises. They get bigger commissions from their preferred lines.

This is not necessarily a bad thing, but be aware if the agent seems to be putting you off the line you were originally considering, as this could be the reason. On the plus side, an agent who is a preferred supplier might have negotiated rates with the cruise line and be able to call in favors, such as that bottle of Champagne or a cabin upgrade .

hook travel agents

You should also ask if the travel agency offers 24/7 assistance (usually an 800 number) in case you have last-minute questions or something goes wrong before or during your trip.

The cruise travel agent should have questions for you as well, to better understand your dream vacation desires. If you are calling a cruise agency for the first time, the agent should be interviewing you as much as you are interviewing him or her. The agent should be focused on helping you choose the cruise line , ship and cabin that is right for you. Making the correct choices is very important to your overall cruise experience.

Bottom line

Booking a cruise is a complex enterprise. A cruise travel agent will guide you through choosing your cabin and dining times, deposits and final payment, and options for shore excursions and specialty dining. If you need to cancel the trip, the agent will also help you through the refund process. You'll have a lot less stress before and during your vacation if you book with an experienced agent.

Planning a cruise? Start with these stories:

  • The 5 most desirable cabin locations on any cruise ship
  • A beginners guide to picking a cruise line
  • The 8 worst cabin locations on any cruise ship
  • The ultimate guide to what to pack for a cruise
  • A quick guide to the most popular cruise lines
  • 21 tips and tricks that will make your cruise go smoothly
  • Top ways cruisers waste money
  • The ultimate guide to choosing a cruise ship cabin

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THE JOURNAL

Travel Advisor Resources

What is a Travel Agent (and How Do You Find the Right One?)

Fora Author Fora

The Modern Travel Agency

https://www.foratravel.com/the-journal/what-is-a-travel-agent-and-how-do-you-find-the-right-one

hook travel agents

If you thought travel agents were a thing of the past, surprise! Travel agents are more in demand than ever, and travelers are using them for everything from extravagant honeymoons to weekend staycations and everything in between.

But what is a travel agent, exactly, and how do they work? We’re going to break down everything that you need to know about them, how to use one, and most importantly, how to make sure you’re finding the right travel agent for you. Plus, if you read to the end, we’ll even tell you how to become a travel agent right from your own home .

Ready to take the first step?  Become a travel advisor  today.

What is a travel agent? What does a travel agent do?

A travel agent works with you to find and book the perfect trip. They help with planning trips and the best travel advisors provide you with insight and firsthand experience to book the perfect trip based on your personal style. Not dissimilar from a real estate agent when you buy a house, a travel agent is essentially someone who can guide you through the process of making a purchase so that you have everything you need for a perfect experience.

Travel advisor vs. travel agent: what’s the difference?

You might be wondering what the difference is between a travel advisor and a travel agent . The truth is…

Travel agents & travel advisors are the same thing.

hook travel agents

While at the end of the day they’re pretty much the same thing, more and more travel agents now refer to themselves as travel advisors . This is because they do so much more than just booking trips.

Travel advisors have unique travel experiences that they can use to make custom recommendations for you and your travel style. They have relationships with key people, like the General Manager at the hotel you’re staying at, or a really good tour operator for a local food tour. And they can offer you specialty perks and upgrades just for booking with them. In that way, they’re advising you on your trip and helping you have the best experience possible, not just pressing the “book now” button.

Travel advisors often work with a host agency, which is an organization on whose behalf they book trips for their clients. Those agencies give them an IATA number, a unique code that allows them to book travel for you. Fora is a host travel agency that provides our travel advisors with an IATA number to book.

TLDR: Travel agents are the same thing as travel advisors, although some have a preference for one identifier over the other. At the end of the day, travel advisors are essentially travel consultants that help you book the perfect travel arrangements for your unique travel style.

When should I use a travel advisor?

hook travel agents

Travel advisors aren’t just for that once-in-a-lifetime safari trip, or that 20-year anniversary getaway. They can plan all types of travel, from work trips to corporate retreats, cruise line bookings, travel packages and even a staycation when you need a moment for R&R. (Read more about how to become a cruise travel agent .) Your travel advisor gets to know your personality and your unique needs so they can save you a ton of time and energy searching for places to stay, while also helping you think of ideas that you might not have considered before. 

While you’ll see a noticeable difference on your first travel advisor-planned trip, it’s a relationship that will just keep getting better with every trip you plan. That’s because you’re interacting with a real person who gets to know you, your preferences and needs, and even picks up on things you wouldn’t realize about yourself, like that you always ask for an extra pillow when you check-in, or love a good ocean view. 

Plus, they really come in handy when you’re traveling with family or a partner. They can fuse all of your travel styles and needs together so that you can have a trip that works for everyone without the headache.

What types of travel do travel advisors book?

hook travel agents

While the job description of a travel agent varies based on the individual you are working with, most travel advisors can help you with a number of parts of the travel planning process, and it usually starts with identifying a travel destination with you and booking a great hotel. These could include large chains if you’re looking for more consistency, or small boutique hotels and family-owned businesses if you want more local charm. Any hotel that you can find on a booking site is usually one that a travel advisor can also book for you. Resorts and cruises are other components that you’ll usually find in a travel advisor’s wheelhouse. 

You can book both business trips and leisure trips with a travel agent, as well as international travel and domestic travel . Travel advisors can book a wide range of trips, helping you choose everything from the best bachelorette travel destination to a great place for off-the-beaten-path travel . What is a travel agent if not an all-in-one travel Swiss Army knife, after all?

You might also want to consider a travel advisor for travel insurance, and they shine when you’re planning a group trip and need to take into account multiple people’s needs (whether travel preferences, accessibility needs or other accommodations) at once. Services from travel advisors are particularly useful as we start to travel during the pandemic, because they can share updated safety protocol with you as well as help you navigate changed travel plans.

While a travel advisor isn’t usually going to plan out all the details of a trip, they often identify and help with the key logistics. In addition to setting you up with your stay, they’ll help you get a lay of the land, identify what’s around your hotel, what to expect on-site and where to go for dinner. You may also find some travel advisors will hook you up with a unique offsite activity.

If you want a travel advisor who will go even further and book your airline tickets, research vacation packages, help with car rentals, plan your full itinerary, or even help with visas... some can, though they may charge you a fee for that service.

Do travel advisors really give you VIP treatment?

hook travel agents

There’s something about being greeted with refreshments upon arrival that just make a person feel seen . From scoring you a room upgrade or getting you free breakfast to special welcome snacks and gifts, travel advisors have the hookup on special perks for their clients that you simply can’t get on your own. That’s because you’re utilizing their wide network and tapping into their connections. Hotels love travel advisors (and why wouldn’t they? They bring quality clients time and again), so hotels give travel advisors incentive to keep them coming back, and you reap the benefits. It’s like showing up at that new swanky hotel with the cool aunt who knows everyone – you’re an insider, even if you’ve never been there before.

What type of credentials do travel advisors have?

You don’t need specific credentials or a bachelor’s degree (or even a high school diploma) to become a travel agent , but many choose to invest in ongoing training so that they can best serve their clients’ needs. At Fora, we offer our travel advisors multiple training sessions every week so that they are always in-the-know with the latest information on travel.

Travel advisors are usually independent contractors, or freelancers, which means they are self-employed and can work as much as they want, whenever they want. Sound like a dream job? Become an advisor today .

How much do travel advisors cost?

hook travel agents

Sounds expensive, right? That’s the best part – it’s actually free to use many travel advisors . That’s because they make their income from commissions on the hotels and properties they recommend, just like a booking website like Kayak or Booking.com does. But unlike booking engines, they can make a customized recommendation based on the person they know – YOU – versus a bunch of online reviews.

Combine that with the special perks and all the time you’ve saved researching your own trip, and you’ll find that hiring a travel advisor to plan your next trip is not just free; it actually saves you money. Yup; it literally could not get better than that!

How much money do travel advisors make?

hook travel agents

How much travel advisors make often depends on how much they’re booking. The great thing about being a travel advisor, especially with Fora , is that you can work on your own schedule. Some advisors work full-time, while others manage their travel advisor responsibilities alongside a day job or other freelance gigs.

Advisors typically earn anywhere from 5-15% on a hotel booking, so a $5,000 vacation could put as much as $750 in an advisor’s pocket. Compare that with the 30 percent that online booking sites make, and you’ll see that working with a travel advisor not only gives you a better experience, but it supports a small business (your travel advisor), and keeps more money in the pocket of the properties you’re staying at so they can continue running their business, too. Learn more: 5 Surprising Things We Can Learn from Travel Advisors .

Where can I find a travel advisor?

hook travel agents

It seems like the only question remaining is how to actually find a travel advisor – and lucky for you, we can help you with that too. Fora helps hundreds of travel-lovers (like you!) build careers as travel advisors, and you’ll love working with them because they’re real experts in their space. You can browse our list of travel advisors based around the world and find one that aligns with your travel style, or request to be matched with an advisor based on your preferences.

How can I become a travel advisor?

hook travel agents

Are you the go-to person for travel tips? Maybe you have a following and are looking to level up your creator business ? Established audience or not, you may consider starting your own flexible career as a travel advisor with Fora. We've rounded up a post with all of our tips on how to become a travel advisor . When you're ready to transform your passion for travel into meaningful revenue, get started with us today. We’ll hook you up with everything you need for success in the travel industry.

Or, for more info, check out:

How to Become a Luxury Travel Advisor

How to Become an Independent Travel Advisor

How to Become a Disney Travel Agent

Are you the go-to person for travel tips?

Transform your passion for travel into your dream job. We'll set you up with everything you need to succeed as a travel advisor. From training to top-notch tech, marketing assets, community, commission tracking & payments (and more), we've got you.

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The Work at Home Wife

Helping you work at home and make money online

Work-From-Home Travel Agent: 30 Work-at-Home Travel Jobs to Consider

By Angie Nelson

Last Updated December 21, 2021 . Disclosure: We may receive compensation if you sign up for or purchase products linked below. Details on offers may change, and you should confirm them with the company prior to taking action.

Here’s my theory: there are two types of people. One type loves going on vacation and derives the most enjoyment from being on vacation. The other type loves the planning part as much as — if not more than — the vacation itself.

If you’re one of the vacation planning enthusiasts, you might have thought about being a travel agent. Travel agents are one of the more “old school” at-home workers, and it’s a proven industry that just gets more and better suited to remote work as time goes on, internet tools get developed, and even the most remote parts of the world begin to get online.

So, if you’re the person in your family who just revels in putting together the perfect itinerary for your upcoming trip, if you know all the deal sites, travel hacks, and best ways to see the world, then maybe being an at-home travel agent is the perfect job for you! Let’s take a closer look at this gig.

Why Be an At-Home Travel Agent

In addition, the overall industry of at-home travel agent work has a lot of options. You can choose to work for a company in a more traditional employment arrangement, or pick something that’s much more entrepreneurial in nature and take on a lot of the benefits and responsibilities of freelancing.

When I spoke with Andrea Joyce, an independent vacation specialist with Cruises Inc ., I asked her why she wanted to be an at-home travel agent. Here’s what she told me:

My motivation was 15 years ago when I wanted to find a way to help provide for my family and be a stay at home mother. This job has provided me with flexibility to be there for my children when they need me, to travel, to help people put together their dream vacation, as well as providing me with the income I need.”

She really hit the nail on the head for why this type of work-at-home arrangement is so fantastic. You’re making a huge difference in the lives of your clients and customers to help them plan their ideal vacations, and you’re making a huge difference for yourself and your family by bringing in extra income from home.

As you think about becoming an work-from home travel agent, think about how much flexibility you want for your “time on” and how much you’re willing to do your own marketing — greater flexibility often comes with the need for greater marketing efforts. Just remember — marketing is something that can be learned, and most organizations that set you up to be your own independent business will also offer marketing training and resources.

If you’re an enthusiast of a particular type of vacation, or a specific location, you can put your enthusiasm and expertise to work for you. It truly is what you make of it.

Do I Work for Myself or for a Company?

As a travel agent, you can work with an agency, create your own agency, or “go big” and work for a corporation. Many travel agent jobs with major corporations will look a bit more like customer service, with set schedules and whatnot. They might not be as flexible as you’d like, but you also have the benefit of joining a well-established company.

For example, if you want to be a travel planner for a cruise line, you may need to be available by phone for customer service operations. On the other hand, if you’re part of a boutique cruise-planning agency, you might be able to have extreme flexibility as long as you’re able to be response (and take the occasional daytime call when necessary).

You can learn more about host agencies and get a feel for the right approach to you by visiting Host Agency Reviews . This site really gives you a good overview of “the lay of the land” so you can understand a bit more about how travel agencies are structured, and get a feel for where you think you might fit best.

Types of Companies That Hire Remote Agents

If you want to work from home as a travel agent, you’ve got all kinds of options. Quite a few companies and industries are hiring work-at-home travel agents, so with a bit of patience, you can find something absolutely perfect for you. You can also try a few different types of remote travel agent positions over time, once you know the lay of the land a little better.

Some of the most commonly known ways to work from home as a travel agent are with these companies:

  • Cruises — Companies like Cruise.com and Cruises Inc. hire at-home agents to help customers book their dream cruises, shore activities, and more.
  • American Express Travel Counselors — One of the concierge services that American Express offers its customers is the travel counselor. These at-home agents are available 24/7 to help with booking travel arrangements, event tickets, and more. It’s a high-end service and does require some background in travel agency.
  • Red Butler — This opportunity is particularly interesting. Red Butler offers all kinds of virtual services for their customers, and it isn’t a travel-specific agency but it does have a travel-specific arm.
  • Various Disney-oriented organizations like Travel with the Magic . Many of these are commission-based, and you receive a portion of the booking fee for every booking you make. If you’re a Disney enthusiast, helping other people plan their dream Disney vacation is a great way to make money online!
  • Carnival Cruise Lines
  • Working Solutions
  • World Travel Holdings
  • Alaska Airlines
  • American Airlines
  • Holland America Line
  • Norwegian Cruise Lines
  • Princess Cruises
  • Shanty Creek Resorts
  • Travel Leaders Group
  • Best Western
  • Hotel Tonight
  • Omni Hotels
  • Starwood Hotels & Resorts
  • ACTIVE Network
  • Carlson Wagonlit

How Flexible Are the Hours?

The flexibility you have comes down to which company you join and what type of role you’re taking on. There are two basic approaches to working from home as a travel agent. One is to take a role with a set payment of some sort, like a salary or an hourly rate. These will be a traditional employment model, except you’d be working from home instead of at the office.

The other way to be a travel agent is to look for an agency that hires agents on commission. As a commissioned travel agent, you’ll be able to take charge of your work to a much larger extent. You’ll be set up as a contractor and given access to the company’s resources, including things like software and leads.

As a commission-based contractor, your income would be tied to the amount of work you take on. You can work full-time hours 9-5, you can work evenings while your kids are asleep, or you can just book a trip here and there when you want some extra income.

The approach with this type of work-at-home setup looks more like running your own business, which offers you a lot more flexibility but also requires a bit more self-direction. (That said, your agency should offer lots of resources available to you to succeed. You won’t truly be on your own!)

What You’ll Need to Get Started

Some remote travel agent jobs — like the one with American Express — will require prior travel agent experience. Others are completely open to entry-level travel agents, which means you’ve got great opportunities no matter what your experience level is.

It’s extremely helpful to have your own travel experience under your belt so you can understand not only what it’s like to plan a vacation like the ones you’re selling, but also what it’s like to be on one. You can make recommendations based on personal experience, which your clients will find very helpful. I’m not saying you need to start taking mega vacations all the time to be successful as a travel agent — just that it’s helpful if you’ve got your own experiences to lean on.

Logistics-wise, you’ll need to have some sort of home office set up . Some positions will require specific technology (like a certain Internet speed or even a separate phone line), while others will let you conduct your working hours whenever and however you want.

What Are the Resume and Experience Requirements for Being a Travel Agent?

You don’t need special education or a degree to be a travel agent. That’s one of the great things about this line of work! The most important thing you need to be a great travel agent is an enthusiasm for helping people plan great vacations. That said, you might come across some job descriptions with specific requirements and such, like any traditional job description might have.

Most travel-related businesses that are hiring travel agents will be looking for experience either as a customer service representative or in the travel industry. It will also benefit you if you can show experience working from home. If you’ve never had the job title of Customer Service but you’ve had a role that involves dealing with the general public, you can certainly position that experience as relevant.

Many travel agent opportunities, however, will be looking more for your enthusiasm and experience planning trips than they will a specific work history. If you’ve never had a job in your life but you go to Walt Disney World three times a year and you live and breathe “the mouse,” you’ll likely interview well with a Disney-oriented travel agency.

No matter what, you’ll need to be able to demonstrate administrative skills like organization, professional interaction with customers, and the ability to work within a budget. You’ll also need to have the skills and attributes that will make you successful working at home. These include things like being self-motivated (instead of having the presence of a boss to keep you accountable) and the ability to stay organized and meet deadlines. You might, depending on the role, also need to be willing to pull some unconventional hours here and there.

Finding Work-from-Home Travel Agent Work

Depending on what type of work you want to do, the way to find it may vary. One sure-fire thing to do is check the careers pages of the organizations you’re interested in joining.

You can also search the job boards — my favorite is FlexJobs — for remote travel agent work. Keep checking these regularly to see what kinds of opportunities come up and jump on them quickly.

Some at-home travel agent opportunities (like most of the Disney-oriented ones) let you join up any time, because instead of filling an opening like a traditional employee, you’re starting your own small company, almost like an affiliate or a franchise of a larger travel company.

One thing to keep in mind with these opportunities is that there is sometimes a cost to get started. If you’re working for a traditional company, with a traditionally structured job, don’t expect to pay startup fees (aside from getting your home office up and running). But some travel agent companies will require a joining fee and/or fees for the mandatory training you’ll need. It’s commonly said that any work-at-home job that requires you to pay money to join is a scam… and while this is typically true and good advice, some of the at-home travel agent jobs you’ll find will be perfectly legitimate. As always, do your own research.

Are There Any Work-at-Home Travel Agency Scams?

As there are in nearly every profession, there is a common scam going around that tries to trap people looking for at-home work as travel agents. It’s a variation of the all-too-common check-cashing scheme.

Avoid being taken in by scammers by looking for any kind of payment arrangement that involves you receiving legitimate money from your clients and then turning around and sending a portion of that money via wire transfer to someone in another country. That’s a clear red flag that you’re being scammed.

That said, there will be time when start-up fees are required and legitimate. If you’re going to be an employment-based travel agent, your employer will most likely cover the costs of starting up your home office. But if you’re joining an agency that’s hiring you as a contract worker (and you’re therefore technically starting your own business,) you might have some start-up fees for things like insurance and special training (which is common for Disney-focused travel agents in particular).

Have you ever thought about working from home as a travel agent? I think it looks exciting, and it’d be fun to learn about all the different destinations and approaches people want with their vacations.

About Angie Nelson

Angie Nelson began working from home in 2007 when she figured out how to take her future into her own hands and escape the corporate cubicle farm. Angie’s goal is sharing her passion for home business, personal finance, telecommuting, and entrepreneurship, and her work has been featured on Recruiter, FlexJobs and Business News Daily..

Angie Nelson began working from home in 2007 when she figured out how to take her future into her own hands and escape the corporate cubicle farm. Angie’s goal is sharing her passion for home business, personal finance, telecommuting, and entrepreneurship, and her work has been featured on Recruiter, FlexJobs and Business News Daily.

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