ncl cruise app not working

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11 Things to Know About the Cruise Norwegian App

Are you about to sail on a Norwegian cruise? Then you’re going to want to download the Cruise Norwegian app. The program provides all sorts of helpful information to plan and enjoy your cruise — all from the convenience of your phone.

We recently reviewed the app on a cruise, putting it through the paces to see exactly how you can use it and what all you can do with the program on the ship (and even before you board).

If you are about to take a Norwegian cruise, here’s a full review of all the things you should know about the app for your trip.

The Cruise Norwegian App Is Available on Every Ship

Since first being introduced, the app has continued to roll out among the ships in Norwegian’s fleet. The cruise line recently announced that the app is now available across all ships. So whether you are sailing on the Norwegian Bliss (the line’s newest ship) or Norwegian Spirit (it’s oldest), the app will be available to help plan and reference during your cruise. Best of all, the app is free.

It’s Available For Both Android and Apple

One of the biggest hangups with some apps is that they might only be available for Android or the iPhone. In the case of the Norwegian app, it’s available for both devices . If you are running Android on your phone, it requires version 4.1 or greater. Apple devices need to have iOS of 9.0 or higher.

You Can Use the App to Book Reservations or Shore Excursions

Once you’ve downloaded and logged into the app, then you can start to get a feel of how useful it is. From the program you can find information on dining, entertainment and shore excursions. Find a restaurant you like? You can create a reservation right from the app.

It’s the same thing with shore excursions. Instead of having to book with the staff the ship, you can read more about each adventure offered, including prices. If you find the one you want, you can book it right through your phone; no waiting in line required.

The Cruise Norwegian App Lets You Check-In Online

Checking in online before your cruise can save you lots of time. And while you can do it from your computer, the app also lets you check-in beforehand. You can get your boarding assignment, know when to arrive at the pier and even access your “E-docs” for boarding right from the phone — similar to boarding a plane.

This keeps you from having to print out a stack of boarding papers. Just bring your ID and your boarding docs on the phone and you’re ready to go!

Use the Program to Track Your Spending

One of the most convenient features you’ll find is that you can track your onboard spending through the app. Whether it’s buying a drink, a massage, a meal, or a souvenir, anything you spend on the ship will be logged to your onboard account.

Right from the app — anywhere on the ship — you can see exactly how much you’ve spent. It’s nice to be able to budget on your vacation and also not be surprised by an unexpected bill amount at the end of the cruise.

This tool is especially useful if you have kids traveling with you and you want to keep track of their spending on the cruise.

The Daily Schedule Keeps You On Top of Everything on the Ship

Not sure what’s happening on the ship right now? That’s not a problem if you have the Cruise Norwegian app. For each day on the ship there is a full schedule with everything happening on the ship.

You can quickly browse through and see exactly when and where an event is taking place. You can also mark them with the “heart” icon to make it easy to know exactly what you want to attend.

There Is a Phone & Messaging Tool (It Costs $9.95)

While the app is free, there is one section of the program that costs extra — calls and messaging. As an added feature, you can call or message other people on the ship using the app, for $9.95 per phone. Note that this doesn’t allow you to call or message home. So if you wanted to use the app to call and check on things back on land, that wouldn’t be available. It’s only for contacting people on the ship.

Update: According to the app’s information, you can use it to call home, but at a rate of $0.79 per minute.

Deck Plans Are Incredibly Handy

If you’ve never taken a cruise, you should know that it takes at least a day or two until you can get your bearings on where things are on the ship. With so many decks and few walkways that go the entire length of the ship, it can be confusing to know exactly how to get from Point A to Point B.

That’s why the deck plans included on the Norwegian app are so helpful. You can pull up every deck and see exactly what’s there. It’s an easy way to never get lost again.

You Don’t Have to Purchase Wi-Fi to Use The App

There’s little argument that wi-fi on a Norwegian cruise is expensive. It can cost up to $35 per day . The good news is that you don’t need to pay for wi-fi in order to use the app. While the app connects to the ship’s internet system, it’s free to use. The only part of the program that costs money is the call and messaging feature.

Instead, when you get on the ship you will put your phone in airplane mode and then follow the instructions on the app to connect to the ship’s wi-fi. It will allow you to connect via the app free of charge.

Use the App to Learn More About Restaurants and Bars

Not sure where to eat on the ship? The app has you covered. With more than a dozen restaurants on many ships… not including bars… it can be overwhelming. You’ll find profiles of each within the app, along with information about their costs, location, and more.

It’s a handy way to figure out where you want to eat or drink without having to go bar-hopping all around the ship.

Get Answers to the Most Common Questions

If you’re new to cruising, then there are likely to be a number of questions about your cruise. Everything from how to connect to the wi-fi to what time dinner is on the ship. The Cruise Norwegian app has a full list of “Help” topics like these with full answers.

While it may not be the most exciting thing, it’s super helpful when you have a question and know exactly where to find the answer.

Have more questions about the Cruise Norwegian app? Let us know in the comments below and we’ll do our best to answer them.

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We uploaded the app years ago and have used it, however, it is in my husbands name and I can’t get my own personal app. Seems like we struggled to get my phone to connect with our party when we tried on one cruise. How do I get the app to add me separately?

Can I download the NCL app without giving my credit card information?

Yes, of course.

The app is horrible pre-cruise. Would like to see my times at port and when I hit the itinerary link one f two things happen. I’m forced to go to the web that opens nothing, or I’m forced to look at excursions. Arrival times are posted but not departure times. Please get it together. This is my first NCL cruise and I hope it’s not my last!!!

When do you purchase the phone and messaging app? Can you do it before you leave or must you be on the ship in order to purchase it.?

I would like to use the app but it will not load to my phone. My wife has the same phone and can use the app. There does not seem to be any help with the app

So, if we are on a 15 night cruise is the $9.95 plan per trip or per day?

Per trip, not per day!

Does the 9.95 messenger thing work acceptably now? Last cruise 3 years ago it was terrible and the internet cafe helper said it rarely worked for him

That I’m not sure about!

Does the 2022 NCL App have the actual daily menu’s for MDR, Specialty, Haven & theme night for buffet, so while eating breakfast you can decide what’s for lunch & dinner! Might you also find it on the TV in Cabin! TYIA!

Does the phone or person you want message also need to have the app and pay for the service?

Does everyone on the reservation, need to create a separate account?

Can you book spa passes or treatments on the app? Will the app let you make dinner reservations in the main dinning areas? Traveling with 10 most nights are booked in the specialty dining but would be nice to book one of the main dining rooms a night or two

Yes you can make some reservations, but you might not need to make a reservation for non-specialty restaurants. If you can’t make them from the app, it’s really simple to make spa reservations from your cabin phone or just login to your account before your cruise.

I see that you said it costs per phone, so does that mean for 2 people in a stateroom that both people need to create a separate ncl account (to be used on each phone)? Or do you login to the same account on both phones?

While we haven’t tried it personally with multiple people, it’s our understanding that the chat feature is on a per phone basis. Here’s what the app says:

“Yes, once you purchase a Phone and Messenger package, you can make an unlimited number of calls and messages to other guests with the package for one flat rate. In addition you can call staterooms, and to a variety of shipboard guest service extensions.”

Does Norwegian Cruise Line take your photos if you pay to use the Messaging service for $9.98?

Not sure what you are asking.

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NCL app not working

By cb2367 , November 26, 2022 in Norwegian Cruise Line

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App isn't loading on mobile data or WiFi. Conveniently, NCL seems to only provide support Monday thru Friday even though cruising is a 7 day a week operation.

How will I be able to view my account and make reservations if the app won't work?

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I was on it about 15 minutes ago and had no problem. If the app truly won't work get on a PC and log in to NCL.com

phoenix1181

My go to when I have a problem like that is to shut my phone off for a minute or two and then restart it.  9 out of 10 times, the problem resolves.  

I couldn't get it to work on mobile data or on the terminal WiFi. I thought maybe since there was a delay in boarding that maybe I could connect to the ship WiFi and make reservations. I did try using a web browser and logging into NCL but even that wasn't working.

Once on board, it still wasn't working properly. I connected to the ship WiFi and was still having issues. It was like I was connected to the Internet portal instead of the *internal" WiFi for just the app.

During the first show of the evening, the CD mentioned ways to make reservations and said "you can use the app... When it works."

Stopped by then Internet desk. Don't know what they did to make it start working, but it's all good now.

SunshineGal2022

I have items in my cart it won't remove.  I have deleted the app. I have logged in and out.  I have erased cookies, and reset the phone.  I have tried loading the app on 3 different devices. The items are always in the cart.   I have talked to the app chat and they claim there is nothing in there.  

I am not a fan of their app!

Having just got off the Pearl, I found the NCL app to be very limited in its use pre-cruise.  You can't do very much on it at all until you connect to the ship's wi-fi.  This was very distressing, as pre-cruise I couldn't even see deck plans, so I'd made other arrangements through another app to download deck plans to have available for my cruise.  Once on board, the app was very useful, but if you leave the ship's wi-fi for any reason (in a port, or simply lose you connection) the app is useless.

10 hours ago, Nilbog said:  but if you leave the ship's wi-fi for any reason (in a port, or simply lose you connection) the app is useless.

Totally agree with this and it's VERY, VERY short-sighted of NCL.  Being able to check ship's time on the app while ashore would be SUPER handy.  They could have some sort of countdown timer on the app splash screen which indicates how long you have until you need to be back aboard. 

Such wasted opportunity.  It's amazing (and kinda sad) how limited this app is in the current day and age.  I guess it's a situation where they have your money and they don't figure anyone is going to not cruise because of a crappy app.  But they might consider that techy times may opt for a DIFFERENT CRUISE LINE because of better tech.  

RedwingHockeyFan

From what I recall, if you are on the ship you need to be in airplane mode and you don't need to be logged in to the ships wi-fi to use the app.

6 hours ago, RedwingHockeyFan said: From what I recall, if you are on the ship you need to be in airplane mode and you don't need to be logged in to the ships wi-fi to use the app.

That is completely correct, but you do need to be connected to the ship's wi-fi at the least.  If you're connected to any other wi-fi the app is useless.

On 12/1/2022 at 7:06 PM, Nilbog said: That is completely correct, but you do need to be connected to the ship's wi-fi at the least.  If you're connected to any other wi-fi the app is useless.

The app works different when your cruise has started, it doesn't do anything unless you are on the ship.  You do not need to be connected to the ships wi-fi for the app to work.  However, there doesn't seem to be much you can do on it from what I can recall other than see what you had previously scheduled.

2 hours ago, RedwingHockeyFan said:   The app works different when your cruise has started, it doesn't do anything unless you are on the ship.  You do not need to be connected to the ships wi-fi for the app to work.  However, there doesn't seem to be much you can do on it from what I can recall other than see what you had previously scheduled.

When I tried to use the app while on my cruise, if I wasn't connected to the ship's wi-fi (not logged into my Internet plan, just connected) the app wouldn't show anything at all.  I couldn't call up scheduled activities or even the My Account information.  Maybe you've had a different experience, but this was mine two weeks ago.

On Bliss you can do everything .

Even write here without using your minutes.

Important is to switch on flight mode and then connect to NCL WiFi.

20 hours ago, Nilbog said: When I tried to use the app while on my cruise, if I wasn't connected to the ship's wi-fi (not logged into my Internet plan, just connected) the app wouldn't show anything at all.  I couldn't call up scheduled activities or even the My Account information.  Maybe you've had a different experience, but this was mine two weeks ago.

Sorry, I was confused about being connected to ships wi-fi and using minutes to use the app.  You need to be connected but don't need to use minutes.  However, once your cruise starts the app doesn't work unless you are on the ship and connected to the ships wifi.

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Cruise Norwegian - NCL 12+

Vacation schedule & planner, norwegian cruise line®, designed for iphone.

• #73 in Travel
• 4.8 • 88.7K Ratings

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Description.

Prepare for your cruise by pre-booking dining and shore excursions while at home. Once onboard, access Daily Activities and continue to book dining, shore excursions, and entertainment, and even stay in touch with friends and family using the chat and onboard-calling feature*. Key features include: Retrieve reservation details, view your E-docs, prepare and save time boarding with mobile check-in, and access directions to the pier. Organize vacation itineraries by pre-booking activities in advance and while onboard i.e. shore excursions, dinner reservations, entertainment, and make purchases including gifts (wine, flowers, and treats). Call and message guests onboard through the app, including Group Chat*. View ship itineraries, port information, and daily activities. Review your folio for onboard purchases in the app. Check Latitude Reward points and learn more about our CruiseNext program. Review disembarkation information including immigration and easy walk-off details. *Calling and Texting Package has a nominal one-time fee per person for making unlimited onboard calls and texts during your cruise.

Version 2.4.6

Update Bank of America banner to reflect changes in the promotion; Communications Package upgrades

Ratings and Reviews

88.7K Ratings

First time cruisers

There are some things that we loved about the cruise! And there are some things that we thought could be better about the cruise. Notwithstanding, there was really nothing that we hated about the cruise. Pretty much, we’ve loved everything that we’ve experienced on the encore ship. The staff Was well, accommodating, polite, and kept things clean, and orderly! There were a couple of minor incidents with staff, that we thought was rude, however, not enough to really even mention. It’s more understood that these folks deal with a lot of people every day on these ships so forgiven. The excursion times seem to be a bit rushed. And aside from being rushed, The NCL excursions are quite expensive. When you pay as much as we did for the whole cruise, hotel airlines, etc. it’d be nice to have a more affordable set of excursions. I understand that the business is here to make a profit but it seems like you do get nickeled and dined, in a lot of different ways on these ships! Consider free Wi-Fi consider a little bit more affordable drink package. Little more alcohol in your drinks. Regardless, we love the ocean we had a great time definitely a time to remember!

App usage and issues

I normally do not write a review of applications, if they function then I work through the app to get things done. But in the case of the NCL app i have to admit it has not been that effective. Let’s start with the “email” function, you log in and see an alert number for a new email to view, all of the emails look the same and the date of the email is the day you are logged in. You can look at each one and ta-da nothing changes. You go back to the main menu and you still have an alert that you have emails to view. Selecting options, no matter where you are in the app, eating, excursions or even online check-in, you select to chose something and it immediately warns you you are being redirected to a browser, you have to “select cancel” to stay in the app. If all actions are supposed to be in the app, why in the world would you want to go to a browser? Ran into issue with pre-booking where it would not allow my partner take a picture for them on their app, it was like the app I was using was blocking there’s from working. No emails listed show packages that have been paid for on the cruise, it gives old alerts but no confirmations that you have purchased these in the app those go to your outside email, would be nice if it was all in one place.

Not perfect, but very useful

Overall, this app worked well and was a tremendous help to my group...being able to search through the restaurants was the biggest advantage to this app (and being able to book reservations directly from it was supper convenient). Again, overall, extremely useful. One thing I used frequently while on my cruise was the “what’s happening” feature...this shows all of the things happening in the next 24 hours (I was constantly looking at it to see what options were coming up). The one thing I didn’t like about this feature is that you can’t tap an item and get more information...that would have been EXTREMELY useful because some titles didn’t lend themselves well to what that event actually was. Another change I’d like to see (and some others have said the same thing) are menus for all restaurants...most have “sample menus” (which is better than nothing), but some don’t have anything so you don’t really know what they serve.

App Privacy

The developer, Norwegian Cruise Line® , indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .

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The following data may be collected and linked to your identity:

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The following data may be collected but it is not linked to your identity:

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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NCL App Not Working: How to Troubleshoot and Fix the Issue Fast

Are you facing issues with the NCL app not working? We understand how frustrating it can be when you rely on a mobile application for smooth functionality, only to encounter technical difficulties. Rest assured, we are here to help you resolve this issue and get your NCL app working seamlessly again.

With our expert guidance, troubleshooting tips, and step-by-step instructions, we will assist you in overcoming the obstacles you are facing. Don’t let a glitch in the app disrupt your experience any longer. Let’s get your NCL app up and running smoothly once again.

Common Issues and Symptoms

If you’re a fan of Norwegian Cruise Line (NCL) and have been experiencing issues with the NCL app, you’re not alone. Many users have reported encountering common issues and symptoms while using the app. In this section, we’ll explore some of the most frequently reported problems and helpful troubleshooting tips.

Ncl App Crashing upon Launch

One of the frustrating issues that users may encounter is the NCL app crashing upon launch. This can be incredibly discouraging, especially when you’re eager to access all the features and benefits the app has to offer. The app crashing immediately after opening is a symptom that many users have experienced.

When the NCL app crashes upon launch, it could be due to several factors. There might be compatibility issues with your device’s operating system or perhaps a bug within the app itself. To resolve this issue, try the following troubleshooting steps:

• Ensure that your device’s operating system is up to date.
• Close the NCL app completely and restart your device.
• If the issue persists, uninstall and reinstall the NCL app.
• Contact NCL customer support for further assistance.

Ncl App Freezing or Becoming Unresponsive

Another common issue reported by NCL app users is that the app freezes or becomes unresponsive. This can be frustrating, as it hampers your ability to navigate through the app and access important information about your cruise.

If you encounter this issue, here are some steps you can take to troubleshoot:

• Close the NCL app and reopen it to see if the freezing issue persists.
• If the app continues to freeze, check your device’s available storage space. Insufficient storage can often cause apps to freeze or become unresponsive.
• Clear the cache of the NCL app to remove any temporary files that might be causing conflicts.
• If the issue persists, consider reaching out to NCL’s customer support for further assistance.

Ncl App Unable to Connect to the Internet or Load Content

Some users have reported issues with the NCL app being unable to connect to the internet or load content properly. This can prevent you from accessing important features such as booking options, itinerary details, and onboard activities.

To troubleshoot this issue, consider the following steps:

• Check your device’s internet connection to ensure it is stable and working properly.
• Try accessing other apps or websites to determine if the issue is specific to the NCL app or a broader connectivity problem.
• If the problem persists, try connecting to a different Wi-Fi network or switch to a cellular data connection if possible.
• Make sure that the NCL app is up to date. Outdated versions may have compatibility issues.
• If the issue still persists, contact NCL customer support for further assistance in resolving the connectivity problem.

Experiencing issues with the NCL app is undoubtedly frustrating, but by following these troubleshooting steps, you can often resolve the common issues and symptoms. Whether your app crashes upon launch, becomes unresponsive or fails to connect to the internet, there are ways to overcome these obstacles and fully enjoy the benefits of the NCL app.

Basic Troubleshooting Steps

If you’re facing issues with the Ncl App not working, don’t worry! There are some basic troubleshooting steps you can follow to resolve the problem. In this section, we will guide you through these steps to ensure a smooth sailing experience with the Ncl App.

Restart Your Device

One of the simplest yet effective troubleshooting steps is to restart your device. Sometimes, the app may not be functioning properly due to temporary glitches or conflicts with other apps. By restarting your device, you can refresh the system and clear any underlying issues. To restart your device, follow these steps:

• Press and hold the power button until the shutdown options appear.
• Select “Restart” and wait for your device to power off and on again.

Check for App Updates

Updating the Ncl App to its latest version is essential for optimal performance. Developers often release updates to fix bugs, enhance features, and improve stability. To check for app updates and install them, follow these steps:

• Open the App Store or Google Play Store on your device.
• Search for “Ncl App” in the search bar.
• If an update is available, you will see an “Update” button next to the app.
• Tap on “Update” to download and install the latest version of the Ncl App.

Clear App Cache and Data

Over time, the app cache and data can accumulate and lead to performance issues. Clearing the app cache and data can help resolve these issues and improve the app’s functionality. Follow the steps below to clear the cache and data of the Ncl App:

• Go to the “Settings” on your device.
• Find and tap on “Apps” or “Applications”.
• Scroll down and select the Ncl App from the list of installed apps.
• Tap on “Storage” or “Storage & cache”.
• Tap on “Clear cache” and confirm the action.
• If necessary, tap on “Clear data” and confirm the action. Note that this will reset the app to its default settings, so make sure to back up any important data.

Ensure a Stable Internet Connection

A stable internet connection is crucial for the proper functioning of the Ncl App. Poor internet connectivity can lead to app crashes, slow loading times, and other issues. To ensure a stable internet connection, follow these steps:

• Check if you are connected to a reliable Wi-Fi network or have a strong cellular signal.
• If using Wi-Fi, try moving closer to the router or restarting your router.
• If using cellular data, check if you have sufficient data coverage and consider switching to Wi-Fi if available.

Try Using a Different Internet Network

If you’re still experiencing issues with the Ncl App, it’s worth trying a different internet network. Sometimes, network restrictions or issues with your current network can affect the app’s performance. Follow these steps to switch to a different internet network:

• Disconnect from your current Wi-Fi network or disable cellular data.
• Connect to a different Wi-Fi network with a strong signal.
• Launch the Ncl App and check if the issue persists.

By following these basic troubleshooting steps, you can resolve many common issues with the NCL app. If the problem still persists, you may need to reach out to the app’s support team for further assistance. So, get ready to set sail smoothly and make the most of your Ncl App experience!

Also Read: Fubo App Not Working? Here’s How to Fix It!

More Advanced Troubleshooting Steps

If you’ve already tried the basic troubleshooting steps and are still facing issues with the NCL app, don’t worry! There are some more advanced steps you can take to try and resolve the problem.

Check for Device Compatibility

One of the first things you should do is check if your device is compatible with the NCL app. Some older devices may not be supported, so it’s important to ensure that your device meets the minimum requirements for running the app. You can find this information on the app’s official website or by contacting their support team.

Disable Battery Optimization for the Ncl App

Battery optimization settings on your device may sometimes interfere with the smooth functioning of the NCL app. To resolve this, you can disable battery optimization specifically for the app. This will ensure that the app is not restricted in any way and can run without interruption.

To disable battery optimization for the NCL app:

• Go to your device’s settings
• Find the ‘Battery’ or ‘Power’ settings
• Look for a list of apps and find the NCL app
• Select the NCL app and disable battery optimization for it

Reset Network Settings

In some cases, network settings on your device may be causing the NCL app to malfunction. By resetting your network settings, you can potentially resolve any network-related issues that are impacting the app’s performance.

To reset network settings:

• Find the ‘Network’ or ‘Connections’ settings
• Look for an option to ‘Reset network settings’
• Confirm the reset and wait for your device to restart

Reinstall the Ncl App

If none of the above steps have resolved the issue, you may need to reinstall the NCL app. Sometimes, a corrupted installation or outdated version of the app can cause it to malfunction. By uninstalling and reinstalling the app, you can ensure that you have the latest version and a clean installation.

To reinstall the NCL app:

• Long press on the NCL app icon on your device
• Select the ‘Uninstall’ option
• Visit the App Store or Play Store, depending on your device
• Search for the NCL app and download the latest version
• Once installed, open the app and try using it again

See Also: BodyFit App Not Working: Troubleshoot and Fix Issues Today!

Contacting Ncl Support

Visit the ncl support website.

If you prefer to troubleshoot on your own or access helpful resources, visiting the NCL support website is a great first step. The support website is designed to address common user questions and provide step-by-step guides for resolving common app issues.

You can typically find this website by searching for “NCL support” in your preferred search engine. Once you’re on the support website, browse through the available articles and FAQs to see if you can find a solution to your problem.

Submit a Support Ticket

If you can’t find the answer you need on the support website, it’s time to submit a support ticket. This option allows you to directly communicate with the NCL support team and provide more detailed information about the issue you’re facing.

To submit a support ticket, you’ll usually need to provide your contact details and a description of the problem. Make sure to clearly explain the issue, including any error messages you may have encountered. Once your ticket is submitted, the NCL support team will review your request and assist you as soon as possible.

Contact Ncl Customer Service

If you prefer a more immediate and direct approach, contacting NCL customer service is the way to go. This method allows you to speak directly with a support representative who can guide you through the troubleshooting process or escalate the issue to a specialist if needed.

To contact NCL customer service, you can usually find the appropriate phone number or email address on the NCL support website. Remember to prepare your account details and a clear description of the problem before reaching out. Depending on the nature of the issue, the customer service team will work with you to find the best solution.

Preventing Future Issues

While it can be frustrating to encounter issues with the NCL app not working, there are steps you can take to prevent future problems from occurring. By following these simple but important guidelines, you can ensure a smooth and trouble-free experience with the NCL app.

Keep the Ncl App and Your Device Updated

Regular updates to the NCL app and your device’s operating system can bring improvements, bug fixes, and enhanced compatibility. Keeping both up to date will help prevent any potential conflicts or issues that may arise.

Avoid Using Unofficial or Modified Versions Of the App

It is crucial to avoid downloading or using unofficial or modified versions of the NCL app. These unauthorized versions may contain errors, bugs, or even malicious code that can compromise the app’s functionality and your device’s security. Stick to the official app provided by NCL to ensure a reliable and safe experience.

Regularly Clear App Cache

Over time, the app’s cache can accumulate temporary files and data that may cause performance issues. To prevent this, regularly clear the app cache by navigating to the app settings on your device. This will help ensure the app runs smoothly and efficiently.

A stable and reliable internet connection is essential for the NCL app to function properly. Unstable or slow internet connections can disrupt app functionality and result in errors or crashes. Where possible, connect to a Wi-Fi network to ensure a seamless experience and prevent any connection-related issues.

Report Any Persisting Issues to Ncl Support

If you encounter any persisting issues with the NCL app, it is important to report them to NCL support. By doing so, you contribute to the improvement of the app and help NCL address any underlying problems. Contacting NCL support will allow you to receive prompt assistance and ensure a better experience for yourself and other users.

Final Words

To sum up, if you’re facing issues with the NCL app not working, don’t panic. First, check your internet connection and ensure that you have the latest version of the app installed. If the problem persists, reach out to the app’s customer support for assistance.

Remember, technology can sometimes be unpredictable, but with a little patience and troubleshooting, you can overcome these hurdles and get back to enjoying all the features the Ncl app has to offer.

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Cruise Norwegian Status

Prepare for your cruise by pre-booking dining and shore excursions while at home. Once onboard, access Daily Activities and continue to book dining, shore excursions, and entertainment, and even stay in touch with friends and family using the chat and onboard-calling feature*.

Are you having issues? Select the issue you are having below and provide feedback to Cruise Norwegian.

problems reported in the last 24 hours

Reported issues: 53 comments.

By Phil Sloan   3 months ago

Cannot logon on Android. Works on iPhone and iPad or laptop.

By Leigh Ann Joyce   7 months ago

My client can log into the app, but can't get her cruise connected. Can you send instructions on how to do this?

By Sandra Brown   8 months ago

I can't log in to the app on my Samsung S9 but I have no problem on my laptop or tablet. Says username or password incorrect.

By Ken Williams   8 months ago

I cannot log onto NCL app on my iPhone or iPad. It states that I’m not registered and does not recognize my email. Currently cannot find anyone to help with us with the available phone numbers of NCL

By Michelle   9 months ago

Just has a spinning wheel when I try to add anything to my cart on app, excursions, add-ons like dining or water package. This is silly. If anyone heard about a fix for this, let me know. Doesn’t work on any browser either! Even with a vpn. Cruise is in a couple weeks.

By Vicky Cub   1 year ago

Trying to book shore excursions but won’t complete or allow to pay/register credit card. Friends we are travelling with having same issues!!

By Lou deringer   1 year ago

Can’t log in can’t reset password

By laurence redfern   1 year ago

This app will not download saying it will not work on my device. It does not say why. My phone is a Samsung A5, which is not all that old...

By Russell Green   1 year ago

Can't even download the app! Get message "this app won't work for your device"! I have an Android Galaxy S7 Edge

By Patricia Sorensen   1 year ago

Can’t download app - Tried to register my NCL acct & states doesn’t recognize me even with reservation number & departure date??

By Bre   1 year ago

Only see the tiers.. no longer see my bid upgrades that said pending

By Lm   1 year ago

Won’t let me add items to cart and checkout

By Rob   1 year ago

Same problem. Why can't NCL fix the problem? Did 1st graders write the app?

By Corienne McKinley   1 year ago

Hi trying to check in for Oct 6th cruise 2022 but july3rd 2023 is only coming up how do I solve the problem.

By Casey Krusemark   1 year ago

Can't log in. Just get a spinning wheel.

By Dennis Herskind   1 year ago

I’m on iPhone, I can login, but trying to book excursions or dining, the add to cart area just has a spinning circle and never fully loads. Happens on Wi-Fi and cellular data.

By Carol Dwyer   1 year ago

Same issue. I have NEVER been able to get this to work. Cannot log into App, Keeps telling me that the username or password is incorrect, yet I have no problems logging in through PC.

Cannot log into App, Keeps telling me that the username or password is incorrect, yet I have no problems logging in through PC.

By Christopher Pillar   1 year ago

App won't allow me to log on. Keeps saying username and password is wrong but it allows me to log in in a lap top. I have an android. I have a cruise coming up and I'm not taking my lap top. What is the fix to this?

By rosemarie allen   1 year ago

By Kristi   1 year ago

By Kristi folk   1 year ago

Cannot log in to app on my android. Says wrong username or password but allows me to sign in on a Lap top with no issues.

By Edmund Michalski   1 year ago

Can NOT log in. Can NOT reset password it will NOT even let me submit to change password.

By donald mckittrick   1 year ago

I can not get the APP from the play store, it shows all other cruise apps but not NCL. I have a samsung JVC 3

By Dulce Bianchi   1 year ago

Your App is not working properly when I go to edocs and try to print it does not work etags or documents very horrible app

By Cathy Colby   1 year ago

I am having the same issue that most seem to be having. The app tells me that I have an incorrect login or password and will not submit when trying to reset the password. I have reset it online and have uninstalled and reinstalled the app all to no avail. Leaving soon on a cruise and would like too have the app working before I go. Any suggestions?

By Elizabeth Colligan   1 year ago

Cannot sign in to the mobile app. I have uninstalled and reinstalled app. "incorrect username/password. The reset tab is not working either. will not SUBMIT. The NCL website is fine and I can access my account on the laptop. The mobile app has the problem. Please LOOK at your app.

By Don   1 year ago

Cannot get in online claims wrong email or password reset several times with no positive luck. Hopefully I can still get in on line to set up for a scheduled cruise in October. This has and has been happening for a long time.

By Dorothy Wilson   1 year ago

Same problem as everyone else, keep getting the error message "incorrect username or password " I have reset it 3 times. Is anyone from NCL working on resolving the issue!!!

Same issue as reported by many people. App won’t load. Have iPhone 12 pro. My wife has the same phone and it works for her. Have reinstalled repeatedly without success.

By Patricia Cushen   1 year ago

Can't assess my account doesn't recognize me or password. Have u installed and reinstalled did not help

By Martin Casarez   1 year ago

The FREAKING APP not working!! I'm looking at all the other posts and having the "same" issue. Get this resolved!! App does not recognize my UserID or Password. I'm able to login on my laptop. Not taking laptop with me on the cruise. This APP problem, after reviewing all your post on the app has been going on since April 2022. I have uninstalled it, reinstalled and even went to the app settings and cleared cache and data. The issue does not appear to be on the user end. Please resolve.

By Kelly Kennedy   1 year ago

I can’t log in to book excursions apparently there are two apps running in my booking

By Lynda Littlehales   1 year ago

Can’t print downloaded docs

By Stephen M Barton   1 year ago

Won't let me sign in, Won't let me reset my password, can do everything on NCL website. Worked great last week. Suddenly nothing. All other apps work on my phone.

By Jenny Nilsson   1 year ago

I cant find my new reservation. When I try to find it in app under “find my reservation” it says there isn’t any.

By Bruce Warnock   1 year ago

Same as others. Can't sign into the app but Laptop is fine. Tech support not helping. Still missing field to add my middle name to match my passport. Had to call NCL to add middle name. Very poor software design.

By Sue   1 year ago

I have a Samsung S10 E android phone I cannot get signed in to the app. I have tried un installing the app turning phone off not working It says its the wrong username or password but it's not ! Please help

By Margaret Albers Neal   1 year ago

I can't log into the app, it does not recognize my login info. I am using my email as my user name. My password has no spaces or special characters. I have uninstalled and reinstalled the app. I have also tried changing my password. Nothing works.

By Mark and Beverly Zmuda   1 year ago

Can’t sigh. In, reset password over and over and still get invalid username or password. Been on hold several hours over a week, finally got to talk to a person but because my husband was not available.....they couldn’t help me!!! Now can’t get through hold again and he had to go out again. Soo sorry I even thought about going on this trip!!!

By Alice Keylor   1 year ago

I am unable to login to my account on the app. It says incorrect username or password

By Pat Hicks   1 year ago

Can't login into ncl website or mobile app from my phone

By Huankai Hu   1 year ago

I can login in using computer but not NCL app. I even tried reinstalling the app, change password using “forget password” link. The silly App still doesn’t say incorrect password. My cruise date is 2-3 weeks away. Need someone to take care of problem.

By Emanuel Busuttil   1 year ago

Booked a cruise on Norwegian Escape on 20th May, leaving Civitavecchia on 17th July, but still my cruise doesn't shows on the NCL App. When I'm expected to view my cruise on the app? Thanks

By Margaret Joyce Campbell   1 year ago

My app is not letting me login. It also wont let my husband register on his. Is there a time limit before your cruise date maybe.

By Christine Amore   1 year ago

will not save flight info

By Madeline   1 year ago

Also cannot log on via the app, but can on my computer

By R Bridges   1 year ago

I can login on computer but app says wrong password. I clicked on forgot password to reset but never get an email to reset.

By Paulo   1 year ago

The app has dropped my reservation and wont recognise it !!

By Don Heck   1 year ago

I can log into my account on the computer but the app says the log in info claims password, or user id or email incorrect

Common dislikes about Cruise Norwegian app

- App crashes in the middle of use

- Phone usually doesn't work, calls go directly to voicemail

- Pictures were scanned and any picture made on the ship that appeared to be taken by their professional photographers were deleted

Have a Problem with Cruise Norwegian - NCL? Report Issue

Leave a comment:

Common Cruise Norwegian Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Cruise Norwegian app on iOS and Android devices. Solve all Cruise Norwegian app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

• Cruise Norwegian iPhone Issues and Solutions
• Cruise Norwegian iOS app crashes, not working, errors
• Cruise Norwegian iOS app network issues
• Cruise Norwegian on iOS has black/white screen
• Cruise Norwegian Android App Issues and Solutions
• Cruise Norwegian has errors/crashing/not working
• Cruise Norwegian server network connectivity issues
• Cruise Norwegian has black screen

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Norwegian Cruise Line®, developers of Cruise Norwegian.

100% Contact Match

Developer: NCL (Bahamas) Ltd., a Bermuda Company

E-Mail: [email protected]

Website: Visit Cruise Norwegian Website

Organize vacation itineraries by pre-booking activities in advance and while onboard i. e. shore excursions, dinner reservations, entertainment, and make purchases including gifts (wine, flowers, and treats).  Once onboard, access Daily Activities and continue to book dining, shore excursions, and entertainment, and even stay in touch with friends and family using the chat and onboard-calling feature*.  Retrieve reservation details, view your E-docs, prepare and save time boarding with mobile check-in, and access directions to the pier.  Call and message guests onboard through CruiseNorwegian , including Group Chat*.  Prepare for your cruise by pre-booking dining and shore excursions while at home.  Review your folio for onboard purchases in CruiseNorwegian .  View ship itineraries, port information, and daily activities.  Check Latitude Reward points and learn more about our CruiseNext program.  Review disembarkation information including immigration and easy walk-off details. *Calling and Texting Package has a nominal one-time fee per person for making unlimited onboard calls and texts during your cruise. 

Solve Problems with Similar Apps:

• Norwegian Cruise Line

Checkin photo issue

By Momofpuppy , August 6, 2022 in Norwegian Cruise Line

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I am having a problem uploading the required photo to complete online checkin for out upcoming cruise.  The message I get says that the photo is not of good quality.  I have tried 15 different photos.  Even went so far as to have a passport type photo taken at CVS.  Error message is till poor qualit.  I have also tried uploading the photo in 2 different browsers and still not luck.  Has anyone else experienced this problem?

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I had some trouble back in March uploading a photo. They can take one when you do your check-in at the port. I just saved the crappy one and they retook it when we checked in

It will not let me save any of the photos that have given the error message and it will not show checkin progress of 100% until a photo has been accepted.

Also, When I try to select take new it simply says cannot connect to camera.

BirdTravels

1 hour ago, Momofpuppy said: I am having a problem uploading the required photo to complete online checkin for out upcoming cruise.  The message I get says that the photo is not of good quality.  I have tried 15 different photos.  Even went so far as to have a passport type photo taken at CVS.  Error message is till poor qualit.  I have also tried uploading the photo in 2 different browsers and still not luck.  Has anyone else experienced this problem?  

Take a picture of yourself against a plain, white wall. Crop so that there is some white space around your face. Upload

FlGoodShips

I had to completely log out and then log back in and then photo was accepted.

1 hour ago, Momofpuppy said: It will not let me save any of the photos that have given the error message and it will not show checkin progress of 100% until a photo has been accepted.

They'll do it at the port for you

1 minute ago, LGW59 said: They'll do it at the port for you

This. For our last cruise I spent a good twenty minutes getting good, quality photos of DW and I to upload.  Then when we got to the pier they took new ones anyway. Next time I might try uploading a photo of our dog and see if it gets accepted.

1 minute ago, The Shrike said: This. For our last cruise I spent a good twenty minutes getting good, quality photos of DW and I to upload.  Then when we got to the pier they took new ones anyway. Next time I might try uploading a photo of our dog and see if it gets accepted.

that's because you spent so much time trying to print your quadruple Queens Diamond Jubilee luggage tags  🤣

OMG thought I had enough to worry about, lol.  last cruise January 2022,  could not get edocs to 100 percent, although somehow after many tries had photos in place, called Support Services  866-625-1160 , they did something and within minutes and edocs came through.   Why is nothing easy anymore, too darn much technology,  not just right!!!!!!!

For our last cruise I uploaded a photo of my dad with a parakeet on his head.  I was surprised they re-took his photo on embarkation day.

Thank you all.  I was finally able to take a photo and complete checkin using my Iphone insteadof my computer.

couplelovestravel

We leave on Aug 25 and a lot of people are having issues.  The general consensus is to pick the worst picture of you on your camera feed and it will go through.  

1 hour ago, couplelovestravel said: We leave on Aug 25 and a lot of people are having issues.  The general consensus is to pick the worst picture of you on your camera feed and it will go through.  

We did our check in this morning.  We did ours and I had a picture rejected and then resubmitted the same picture and it was accepted.  Then we did my in laws check in for the same cruise.  My mother in laws picture would not work.  We did many pictures, logged in and logged out.  Did all this over and over like a crazy person, sometimes trying the same thing.  Spent two hours on just getting her checked in, since tech support does not work on the weekends.  Then I went back to the first picture and all of a sudden it was accepted.  NCL has a broken system.  You need to log in and out over and over and keep trying a few different pictures and  then suddenly it will work.  This system sucks.

ChiefMateJRK

Am I the only person who has never had a problem uploading a photo to NCL's system?

cruiserbear55

48 minutes ago, ChiefMateJRK said: Am I the only person who has never had a problem uploading a photo to NCL's system?

Yes! You obviously live a gifted life!!

22 minutes ago, cruiserbear55 said: Yes! You obviously live a gifted life!!

1 hour ago, ChiefMateJRK said: Am I the only person who has never had a problem uploading a photo to NCL's system?

And am I the only person who could give a (    ) if my picture uploads when they can very easily do it at the port for me?  And while I'm at it, am I also the only person who doesn't care or print luggage tags at home, when they can easily do this at the port for me.  Oh yea, am I also the only person who doesn't come here and ask "when did you get your check-in slot, I can't...oh well a day in the life  

Lakesregion

1 hour ago, LGW59 said: And am I the only person who could give a (    ) if my picture uploads when they can very easily do it at the port for me?  And while I'm at it, am I also the only person who doesn't care or print luggage tags at home, when they can easily do this at the port for me.  Oh yea, am I also the only person who doesn't come here and ask "when did you get your check-in slot, I can't...oh well a day in the life  

Too many business want to sell you a product and then want you to self check out, self deliver etc. Not many people offering customer service along with the product. Cruise Lines have gone that way in so many areas.

I had loaded up photos of my husband & I for our cruise (that we canceled) in March, without any problem.   I booked this cruise in January and started the check in process.  Don't remember if

we did photos then or not.  Can't go back and check until 3 weeks prior.  Cruise is December 11.

debenson0723

9 hours ago, ChiefMateJRK said: Am I the only person who has never had a problem uploading a photo to NCL's system?

No, I have never had a problem either.  Took my photo, saved on my desktop, attached to check in document on the first try.  

cruiseny4life

@The Shrike  I didn't try the whole just a dog photo...here's a collection of photos I did try, because I have too much time on my hands:

They just rejected this one with no reasons - I was so handsome. What happened to me? I'm kidding, I know I'm still beautiful.

NCL told me I had a hat on. Hmmm...I guess that pillow could be a giant hat. They didn't say the dog was an issue.

Unknown error on this one. The dog was just too darn cute!

First one I tried with NCL's in-browser camera - they didn't like it either.

The winner!!!! This will be what greets the poor port worker when I get to the pier and they have to retake my photo anyway. My husband took a professional looking photo - I bet they'll retake his too. 

Have fun with it - they're going to retake your photo anyway! I may have not included some of the poses as they were even better than the above. 🙂

• 9 months later...

3 hours trying to get them to accept picture. Would just wait to do it in person but I need a specific checkin time. Why can't they just have a check mark for "Will verify ID at Checkin" They have my address, phone number, email, and credit card information! Why do they need a friggen picture!!!!

Take a picture of your passport photo, worked for me last time I had to check in 

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Missing workers in Key Bridge collapse presumed dead, search called off: Live updates

Editor's Note: This page is a summary of news on the Francis Scott Key Bridge collapse for Tuesday, March 26. For the latest news on the collapse, view our live updates file for Wednesday, March 27 .

BALTIMORE − The U.S. Coast Guard said Tuesday evening it was calling off the search-and-rescue mission for the six construction workers that went missing when a cargo ship struck the Francis Scott Key Bridge in Baltimore early in the morning, sending it collapsing into the frigid Patapsco River and shutting down a critical artery for East Coast shipping .

Officials said water temperatures around 46 to 48 degrees, poor visibility and changing currents played a role in the decision after a dogged attempt to find the workers.

“Based on the length of time that we’ve gone on this search, the extensive search efforts that we’ve put into it, the water temperature, at this point we do not believe that we’re going to find any of these individuals still alive,'' Coast Guard Rear Admiral Shannon N. Gilreath said in a news conference. "So this evening at about 7:30 we are going to suspend the active search-and-rescue efforts.’’

The focus of the operation would switch to recovery and restart at 6 a.m. Wednesday, officials said.

Around 1:30 a.m. Tuesday a Singapore-flagged vessel named Dali struck the Key Bridge as it was leaving the Port of Baltimore, causing the span to collapse in seconds. Officials said the crew warned of a power issue and sent out a "mayday" before the collision. Footage of the incident shows the cargo ship smash into one of the columns before the bridge snapped, hit the water and partially fell on the ship, where a burst of flames and smoke could be seen rising into the night sky.

Several vehicles were on the bridge at the time of impact and plunged into the river, which was cold enough to cause hypothermia. There were multiple contractors on the bridge who were repairing potholes, Maryland Transportation Secretary Paul Wiedefeld said. So far two people have been rescued. One was unharmed and the other remains in "very serious condition," he said.

Jennifer Homendy, chair of the National Transportation Safety Board, said at an afternoon news conference the agency will lead the investigation, but she would not provide information on fatalities or injuries from the incident, leaving that to local authorities.

A senior U.S. official who was not authorized to speak publicly told USA TODAY the ship apparently lost power a few minutes before striking the bridge. A federal report has confirmed that version of events , saying the crew lost its ability to control the vessel.

Developments:

∎  Brawner Builders, the employer of the six missing workers, told media outlets including the Baltimore Sun that they're presumed dead.

∎ The University of Maryland Medical Center's trauma center treated one patient from the collapse who has been discharged, Michael Schwartzberg, the medical center's spokesperson, said in an email. Schwartzberg declined to say more about the person's injuries, citing patient privacy concerns.

∎ Dr. David Efron, the center’s chief of trauma, said falling from the bridge − with clearance of more 185 feet − into 48-degree water would present life-threatening risks. Being submerged for more than an hour in water at that temperature is “almost invariably going to not be survivable.”

∎  The National Transportation Safety Board is scheduled to hold a news conference about its investigation into the incident Tuesday afternoon.

∎ Baltimore Mayor Brandon Scott issued a state of emergency to better mobilize resources and work quickly to "address this crisis," he said in a post on X . The governor of Maryland issued a state of emergency earlier Tuesday.

Crew lost control as propulsion deserted ship, report says

The Dali lost propulsion leaving port and its crew lost control of the ship, prompting the crew to alert Maryland officials of a possible collision, an unclassified Department of Homeland Security report revealed Tuesday.

An official who spoke on condition of anonymity confirmed to USA TODAY that the DHS cybersecurity agency is working with federal, state and local officials "to understand the potential impacts of this morning’s collapse of the Francis Scott Key Bridge."

This was not the Dali's first harsh encounter with a pier, and that time its leadership was determined to be at fault. It's too early to know what caused Tuesday's accident.

The cargo ship that  struck the Francis Scott Key Bridge  collided with a shipping dock in Belgium in 2016. That incident occurred as the Dali was leaving port in Antwerp and hit a loading pier made of stone, causing damage to the ship’s stern, according to the VesselFinder.com website, which tracks ships across the world. An investigation determined a mistake made by the ship’s master and pilot was to blame.

No one was injured in that crash, although the ship required repair and a full inspection before being returned to service. The pier – or berth – was also seriously damaged and had to be closed.

− Josh Meyer, Emily Le Coz and Claire Thornton

Two Guatemalan workers among six missing

Two Guatemalan nationals are among the six workers who were on the bridge when it was struck early Tuesday, the Guatemalan Foreign Ministry said. Their ages are 26 and 35, respectively, and their families have been notified, the ministry said in a statement, which also noted the other missing workers are from Mexico, Honduras and El Salvador. 

"We will continue requesting information from the authorities and information about search and rescue efforts to find the missing Guatemalans," the statement said.

− Eduardo Cuevas

What did the most recent inspection report say about the bridge?

Baltimore’s Francis Scott Key Bridge was listed in overall fair condition in 2021, the most recent inspection report in the Federal Highway Administration’s  National Bridge Inventory  at the time of its  collapse early Tuesday morning . 

However, the database noted that, “Bank protection is in need of minor repairs. River control devices and embankment protection have a little minor damage. Banks and/or channel have minor amounts of drift.” 

Other structural elements showed  “some minor deterioration”  but were otherwise listed in satisfactory condition.

− Cecilia Garzella and Yoonserk Pyun

'We're with you': Biden says federal government will rebuild bridge

President Joe Biden said he intends for the federal government to cover the entire cost to rebuild the Key Bridge, and he committed not to leave “until this job gets done.”

“We're with you. We're going to stay with you as long as it takes,” Biden said Tuesday afternoon from the White House Roosevelt Room.

Biden said he spoke with Maryland Gov. Wes Moore and other local and state officials about the bridge’s collapse, and said he would visit the site in the future. “I told them we're going to send all the federal resources they need as we respond to this emergency − I mean all the federal resources. And we're going to rebuild that port together.”

Biden said eight people remain unaccounted for, but the figure might change. Two people were rescued. "Everything so far indicates that his was a terrible accident,” Biden said, adding there’s no reason to believe it was intentional.

“Our prayers are with everyone involved in this terrible accident and all the families, especially those waiting for news of their loved ones right now,” Biden said. “I know every minute in that circumstance feels like a lifetime.”

Biden said the ongoing rescue operation remains the top priority but relayed that he told Moore he has directed his team to “move heaven and earth to reopen the port and rebuild the bridge as soon as humanly possible."

− Joey Garrison

Crewman reports all on board Dali are safe

This past weekend, Andrew Middleton took the ship's captain and a crewman shopping at a nearby Walmart. Since 9/11, international crews have to be escorted by a vetted person through most port areas, and Middleton said it's fairly common for crews like the Dali's to request assistance from the Apostleship of the Sea Baltimore Stella Maris International Seafarers' Center, where he is the director. The group is part of the Catholic Church's Archdiocese of Baltimore.

"They were by all appearances in good spirits," Middleton said, and they chatted in his van about the ship's planned 28-day voyage around the Horn of Africa to Sri Lanka. Middleton said crews usually buy personal toiletries and snacks before long trips.

Middleton woke up Tuesday morning to the shocking news the ship hit the bridge, and he immediately messaged one of the crewmen via WhatsApp. "My question to him was, 'Is everyone OK?' And the answer was, 'Yes sir, everyone is safe,'" Middleton told USA TODAY.

The crew is still aboard the ship while authorities assess the situation. Middleton said he's prepared to send them any supplies they need if they're stuck aboard for an extended period. And he said he's making plans to help them once they're freed and returned to shore. He said he expects the Dali will be towed back into the harbor and docked for a damage assessment. Middleton added that he worries both about the missing workers from the bridge and also the port workers who may be temporarily unemployed if the harbor gets shut down.

"Obviously, this incident has a large impact on the port community,'' he said. "If this extends a long period of time, we're going to have longshoreman and stevedores who are not working, tugboat crews who are not working. It has the potential, if it becomes a drawn-out event, to affect many lives."

− Trevor Hughes

Commuter finds sight of damaged bridge 'devastating to watch'

Charlotte Robinson's commute from her home in Delaware to her accounting job in Washington, D.C., took a detour Tuesday morning, when driving over the Francis Scott Key Bridge wasn't an option. In the past she figured that route was safe, but the bridge's collapse sparked difficult discussions with her colleagues who commute.

"It was devastating to watch,'' Robinson said of the crumpled bridge after it was hit by a 985-foot-long cargo ship. "And you have to ask yourself, if that was me, what would my plan be? How would I try to survive this, if I was trapped, if my car went into the water?”

Robinson said she often sees ships passing under the bridge during her morning commute; in the evenings, when she’s on her way home, there are usually fewer boats. Tuesday, she said, “You could see all these boats, just lined up because they had no place to go.”

Another common sight during her commute was construction workers both on the bridge and below it, sometimes hanging over the water in harnesses. Her thoughts turned to those workers as she watched the news Tuesday in her office. "I almost couldn't breathe watching the news," she said.

− Phaedra Trethan

'It's devastating to the city'

Greg Trenchard, 43, awoke Tuesday to a flurry of text messages and missed calls from his out of state relatives checking in on him after hearing about the Key Bridge collapse.

“I’ve driven over it 100 times and now to see that it’s gone is pretty crazy,” he said Tuesday.

Trenchard, an auditor, said he then tried to make his way to Fort Armistead Park, where he’d come many times before to take photos of the bridge at sunrise and sunset. But the normally quick drive took nearly 40 minutes due to the traffic detours, and a police roadblock next to Royal Farms, a convenience store, about a mile and half from the park stopped him from getting any closer to the scene.

“It’s a blow,” he said of the collapse. “It’s devastating to the city, it’s devastating to port traffic and everything they’re trying to do to revitalize the shipping industry in Maryland and keep that going.”

– N'dea Yancey-Bragg

Air, land and water search underway

Multiple local, state and federal agencies are coordinating the massive search, which spans a vast section of the river – both above and below the surface of the water – and the ship itself, Wallace said. Divers, helicopters and sonar technology were being used and had located several vehicles submerged in the river, which is about 50-feet-deep where the bridge collapsed.

"This water is current influenced, so right now we think the tide is coming back in," he said.

Maryland Gov. Wes Moore declared a state of emergency and said he is working with an interagency team to "quickly deploy federal resources from the Biden Administration."

"This is an unthinkable tragedy," Baltimore Mayor Brandon Scott said at a news conference.

Expert says river current makes search more difficult

Jim Bellingham, the executive director for the Johns Hopkins Institute for Assured Autonomy and expert in marine robotics lives in nearby Fells Point, and talked to USA TODAY about some of the challenges faced by rescuers.

“Nothing is staying put in the ocean,” he said. “Everything is moving” in the Patapsco River, a tidal estuary, which presents just one difficulty for rescue efforts. Rescuers would have to determine the speed and direction of the current to figure out where to search – toward Baltimore Harbor, or out toward the Chesapeake Bay.

Bellingham said it’s likely any workers who may have been on the bridge would have been wearing reflective vests and even flotation devices that would improve visibility in the dark river. They might also have flares, and are more easily spotted by rescue helicopters.

Rescuers are using sonar, lights, cameras and robotic machinery as well as human divers, but Bellingham said divers would face their own risks, as the wreckage might not be stable.

The longer the search goes on, the less likely rescuers are to find survivors, given the temperature of the water, and the likelihood of people being trapped with little to no air. But Baltimore, with many Navy and Coast Guard facilities and military contractors nearby, might be as well prepared to deal with the disaster as any place.

“Their job is to rescue people,” Bellingham said. “They want to believe they can do that, and there’s a tendency not to want to give up.”

– Phaedra Trethan

Cargo ship was headed for Sri Lanka

The container vessel was chartered by the major shipping company Maersk and was carrying its cargo, according to a statement from the company. When it crashed into the bridge, no Maersk crew and personnel were onboard the vessel, which is operated by charter vessel company Synergy Group and owned by Singapore-based Grace Ocean Pte.

The Dali was slated to arrive April 22 in Sri Lanka, according to MarineTraffic, a global ship tracking service.

"We are horrified by what has happened in Baltimore, and our thoughts are with all of those affected," Maersk said in a statement. "We are closely following the investigations conducted by authorities and Synergy, and we will do our utmost to keep our customers informed."

Synergy Marine Corp said the Dali collided with one of the pillars of the bridge and that all its crew members, including two pilots, have been accounted for and there were no reports of any injuries.

U.S. Coast Guard Lt. Cmdr. Erin Palmer said at a news conference Tuesday that the agencies remain focused on search-and-rescue. She did not comment on the crew of the ship or provide additional details about the collision.

All vessel traffic in and out of the Port of Baltimore was suspended until further notice, but the port is still open for truck transports, Wiedefeld said. Traffic, meanwhile, is being diverted from the area around the Key Bridge.

Baltimore port closed to ships 'until further notice'

Shortly after the bridge collapse, the Port of Baltimore suspended vessel traffic “until further notice,” according to its website.

“This does not mean the Port of Baltimore is shut down. We are still processing trucks inside of our terminals,” the statement said.

But Bloomberg reported that the port “looks to be out of commission indefinitely.”

At least 40 ships are now more or less trapped inside the port, according to Reuters. At least 30 other ships planned to arrive there.

“They will likely have to reroute shipping to other ports on the East Coast,” said Kevin Linderman, a professor and supply chain expert at Pennsylvania State University. “However, this will put additional demand on these ports, and shippers may not be able to access US markets” as efficiently, he said.

“One critical question is, can the other ports handle the products that were destined to Baltimore?”

– Daniel de Visé

'A lot of tears' for families

Baltimore residents turned out to support those affected by the tragedy. Dozens of people gathered at the Mt. Olive Baptist Church of Turner Station during an emotional prayer vigil Tuesday evening.Faith leaders and city officials including Mayor Brandon Scott prayed for the families of those missing after the bridge collapse and the first responders working at the scene.“We can only imagine what is going through their minds and through their hearts and through their bodies. None of us want to experience that,” Scott said Tuesday. “We have to lift them up, support them not just today, not just tomorrow but for the foreseeable future.”Father Ako Walker, priest at Sacred Heart of Jesus Church, said a prayer in Spanish to show solidarity with the six people who are still missing after the collapse. Following the vigil, Walker told reporters he has been providing support to family members whose loved ones are missing.“It’s difficult for them,” he said. “You know, you can see the pain etched on their faces. There’s a lot of tears.”

Will the Baltimore bridge collapse impact cruises?

Baltimore is a destination for several major cruise lines. According to the Cruise Lines International Association, the industry’s leading trade group, published itineraries in the 2024 calendar year include a dozen ships making 115 stops in Baltimore.

Royal Caribbean and Carnival have April sailings that could be impacted by the bridge collapse, according to their websites. 

Carnival told USA TODAY it was premature to comment on impacts to future sailings.

American Cruise Lines has roundtrip sailings from Baltimore scheduled in May, according to its website. The cruise line told USA TODAY their schedules remain unaffected but will make adjustments if needed to future cruises.

Norwegian Cruise Line doesn’t appear to have any Baltimore sailings until September.

– Eve Chen and Nathan Diller

Will the port shutdown affect consumer goods, prices?

Several big firms have distribution warehouses near the port, including Amazon and FedEx, one analyst noted in a tweet on X.  

Even so, some analysts predict only a minimal impact on the movement of goods up and down the East Coast from the bridge collapse.

Baltimore’s port holds just 4% of all East Coast trade volume, according to S&P Global. New York’s port, by contrast, does 38% of that business.

Yet, the port offers the deepest harbor in Maryland’s Chesapeake Bay, is closer to the Midwest than any other East Coast port, and is within an overnight drive of one-third of the US population, according to the port website .

The port boasts five public and 12 private terminals. In 2023, it ranked first in the nation in handling automobiles and light trucks. 

“For the American consumer, the biggest impact will be felt in terms of imported motor vehicles,” said Jason Miller, a business professor at Michigan State University. If sales remain strong, he said, “we could see inventories drop on the lots of dealers that sell imported vehicles until alternative arrangements can be made. This could increase motor vehicle prices for some makes and models.”

Alternate routes around collapsed Baltimore bridge

The Maryland Transportation Authority was suggesting drivers take Interstate 95 or Interstate 895 as alternatives to the collapsed Francis Scott Key Bridge along Interstate 695.

“I-695 Outer Loop closed at MD 10 (exit 2) and Inner Loop closed at MD 157/Peninsula Exp (exit 43),” MDTA said in a post on X.

Drivers could take several other, longer routes around Baltimore, but I-95 (Fort McHenry Tunnel) and I-895 (Baltimore Harbor Tunnel) are the most direct alternatives across the water.

There are few exceptions.

MDTA notes, vehicles carrying hazardous materials, including more than 10 pounds of propane, are not allowed in the tunnels. Additionally, vehicles more than 13-feet and 6-inches high or 8-feet wide may not use the 1-895 Baltimore Harbor Tunnel. Vehicles more than 14-feet and 6-inches high or 11-feet wide may not use the I-95 Fort McHenry Tunnel.

Those vehicles should use the western portion of I-695 instead.

How cold is the Patapsco River?

The Patapsco River is about 50 feet deep where the ship hit the bridge, officials said during a press conference Tuesday morning. Part of the 39-mile river helps form the Baltimore Harbor, just northwest of the bridge collapse, and it flows out to the Chesapeake Bay.

A buoy in the Patapsco River indicated the water temperature Tuesday morning was currently about 47 degrees, while the air is around 41 degrees, according to the National Oceanic and Atmospheric Administration . Whereas hypothermia is thought to occur at very cold temperatures, it can occur in waters below 70 degrees, according to the Centers for Disease Control and Prevention .

Key Bridge collapse draws comparisons to Florida's Sunshine Skyway Bridge collapse

In 1980, a Florida bridge also collapsed after a ship collided with it, leading to the deaths of 35 motorists and bus passengers.

A 1,200-foot chunk of the Sunshine Skyway bridge – which connects St. Petersburg and Bradenton – collapsed after the massive Summit Venture freighter slammed into one of its central support piers.

When the section of the bridge fell into Tampa Bay, it took a truck, seven cars and a Greyhound bus with it.

The Herald-Tribune, part of the USA TODAY Network, reported the crash happened during an intense thunderstorm , with winds reaching 80 mph and heavy rain. At the time, visibility was near-zero, according to local historians who made a documentary film about the collapse.

After the collapse, the freighter remained stuck beneath the bridge, with part of the roadway on top of its bow. Photos from the time also show how one motorist was able to skip his car to a stop just inches away from where the bridge fell into the water.

-Claire Thornton

How vital is the Francis Scott Key Bridge?

The Francis Scott Key Bridge, named for the author of the "Star Spangled Banner," is a 1.6-mile, 4-lane bridge that crosses over the Patapsco River, according to the MDTA. It opened in 1977.

The port’s private and public terminals handled 847,158 autos and light trucks in 2023, the most of any U.S. port. The port also handles farm and construction machinery, sugar, gypsum and coal, according to a Maryland government website.

The span is the outermost of three major Patapsco River crossings at Baltimore Harbor, according to the American Civil Engineering Society. The steel-arched bridge, with a total length of 8,636 feet, was the second-longest continuous-truss bridge span in the world when it was built and remains the second longest in the United States and third in the world, according to the society .

Contributing: Reuters; Tom Vanden Brook, Eduardo Cuevas , USA TODAY