althams travel otley

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Althams Travel

James Ellis 12th January 2024

  Business of the Week , Travel & transport

Originally founded in 1874 by Abraham Altham, Althams is a large group of high-street and home-working travel agents which celebrates its 150th anniversary in 2024.

The Otley branch is headed up by Kathryn Armitage who has worked at Kirkgate shop for 31 years, 20 of which have been as manager.

Staff at the store have more than 80 years experience in booking holidays and can book British coach holidays, ocean and river cruises, rail, and touring as well as package holidays.

Althams works with all the major tour operators and tailor-made holidays are also available.

Other services include:

• Booking airport hotels, car parking and car hire
• Selling Euros at competitive rates in store, while other currencies can be bought on order for the next working day
• Holiday deposits as low as £60 per person

The company has recently opened its 32nd brand in Harrogate and has won the Best Large Agency award (North West region) at the Travel Weekly agent achievement awards 10 years running.

The homeworking team (tel 0800 917 9997) are able to book holidays when the branch is closed.

New Year Offer

Free fast-track airport security pass with every airport lounge booked.

No minimum spend. Lounge must be booked and paid for at the same time as booking a package holiday. Subject to lounge/fast-track availability.

One offer per person. Please quote: “OTLEY NEW YEAR OFFERS” in store to claim the relevant offer.

• Listing ID : 578
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19 Kirkgate Kirkgate , LS21 3HN   0800 917 9997   https://www.althams.co.uk/

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Althams Travel Services Limited   Reviews

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Reviews 4.4.

Most relevant

Big shout out to Ruth Whittlestone what…

Big shout out to Ruth Whittlestone what a professional friendly personable lady she is. Found just what I was looking for in a holiday for myself and family took the time to listen came back with several choices. Cant thank you enough Ruth. An absolute credit to Althams. Because of you my first port of call booking future holidays will be Althams. Thank you so much. Maureen Johnson and family.

Date of experience : 18 March 2024

Reply from Althams Travel Services Limited

Thank you for your lovely comments. We're so happy to hear that are satisfied with the service received from Ruth. We hope you have a fabulous holiday! Thank you for booking with Althams Travel and we hope to hear from you again soon.

Excellent Service

Having told ourselves we did not need a travel agent for a routine Package holiday we called at Althams in Otley for some advice on a holiday in Kefalonia. We received a warm welcome from Karhryn the manager whose help and advice was invaluable so we booked there and then! Just helpful advice and no hard sell guided us to exactly what we wanted. She also sorted out a future more complex trip for us. If you need any help with holiday planning without any unwanted sales pressure call in at this branch.

Date of experience : 15 February 2024

Thank you for your lovely comments. We're so happy to hear that are satisfied with the service received from our Otley branch. We hope you had a fabulous holiday. Thank you for booking with Althams Travel and we hope to hear from you again soon. Kind regards, Althams Travel.

Chan family

I recently had the pleasure of booking a holiday with Ruth Whittlestone at Althams travel and I must say, it was one of the best decisions I've made. From the moment we contact Ruth, she was professional, attentive and went above and beyond to plan our dream holiday. Everything was organised to perfection and ran like clockwork, making our trip stress-free and enjoyable. the destinations of Hong Kong and Thailand were absolutely amazing, and we have Ruth to thank for curating such a memorable experience. Her attention to detail and personal touch made all the difference. I cannot thank Ruth enough for all the hared work she put into planning our holiday, and I will definitely be using her services again in the future. I highly recommend Ruth and Althams travel for anyone looking to plan their next adventure. Thank you, Ruth, for the holiday of a lifetime!

Date of experience : 19 January 2024

Thank you for your lovely comments. We're glad you had an enjoyable trip and that you are satisfied with the service received from Ruth. Thank you for booking with Althams Travel and we hope to hear from you again soon. Kind regards, Althams Travel.

Excellent service at the otley branch

Excellent service at the otley branch. They went above and beyond helping me with my holiday, I didn’t know where I wanted to go but they gave me amazing advice. They booked everything for me even my airport parking thank you so much. Highly recommend x

Date of experience : 06 January 2024

We are happy to hear that you are satisfied with the service you received from our Otley branch. We will pass your kind comments on to the team. Thank you for booking with Althams Travel and we hope to see you again soon Kind regards, Althams Travel.

You will not be disappointed using this travel agency

I would high recommend using this Denton travel agency so much because they go above and beyond !! to help and to give you the right advice...I lovely lady called Sally help to ease my worries and anxiety about me travelling to Australia on my own ..I just can't thank sally enough for everything she has done for me today ..all of the staff are lovely and so friendly and willing to do their very best for you . I'm looking forward to spending time with my family in Australia and hopefully in getting my permanent visa..wish me luck 🙂

Date of experience : 03 January 2024

That's great to hear that you are satisfied with the service you received when booking your solo trip to Australia. We thank you for booking with us and wish you all the best for your future in Australia kind regards, Althams Travel.

I have just returned from a cruise booked in the Otley branch, my husband has special health requirements and the staff organised full assistance throughout and ensured that the whole holiday ran smoothly. 100% recommend

Date of experience : 05 December 2023

Thank you for your lovely comments we will pass this on to our Otley branch. Thank you for booking with Althams Travel kind regards, Althams Travel.

Amazing friendly service

I always book my holidays with the ladies in the Otley branch. They are always so helpful and knowledgeable to find me the perfect break! Wouldn't go anywhere else, thank you so much x

Date of experience : 01 December 2023

Thank you for your lovely comments & continued loyalty. We will pass this on to our Otley branch. Thank you for booking with Althams Travel kind regards, Althams Travel.

Excellent Customer Service

Excellent Customer Service The team at the Brigg branch have been brilliant. They have helped us with everything from a big family holiday with a disabled guest through to a romantic break in Rome. We can't recommend them highly enough, we look forward to using them again soon.

Date of experience : 20 October 2022

Would definitely recommend!!!

The lady I did my booking with was very helpful and attentive to my needs, she showed me any deals that worked with my budget as well as an appropriate hotel and travel for my holiday.

Date of experience : 22 September 2023

Thank you for your lovely comments and thank you for trusting us to book your holiday. We hope to see you again soon kind regards, Althams Travel.

Booked my family holiday with the Colne…

Booked my family holiday with the Colne branch. Excellent help from start to finish, great customer service and would definitely book with them again!

Date of experience : 03 July 2023

Thank you Emily for your lovely comments. We will pass this on to our Colne branch. Kind regards, Althams Travel.

great from start to finish

We have just returned from a fantastic 10 day vacation which we booked with Sharon at the Ramsbottom office she was very professional and knowledgeable of our requirements. I would definitely use Sharon again and have no problem recommending Althams at Ramsbottom

Date of experience : 20 September 2023

Thank you for your lovely comments and thank you for booking with us kind regards, Althams Travel.

Used althams for a few years now

Used althams for a few years now , and I find it so easy to get sorted with a holiday . Me and my daughter are always pleased .The staff are very friendly and go out of there way to help .

Date of experience : 05 August 2023

Thank you for your lovely comments Nigel. Thank you for booking with us kind regards, Althams Travel.

Do not book with this company

DO NOT BOOK WITH THIS COMPANY. THE OTLEY OFFICE IS RUN BY PEOPLE THAT FIND IT FUNNY WHEN SOMEONE HAS A ROAD TRAFFIC ACCIDENT. THE MANAGER OF THE OTLEY BRANCH WENT OUT OF HER WAY TO TREAT US BAD To give context - Myself and my partner were parked just along from this store. We are both disabled badge holders. Whilst stationary, a heavy goods vehicle crashed into the side of our car. The manager of Althams who’s initials are K.A then felt it appropriate to come out and shout at us about how we shouldn’t even be parked there as it says keep clear. We were actually parked behind the keep clear and weren’t blocking and entries / exits. Althams are also not in charge of policing the roads, they’re there to sell holidays. When I asked what negative impact we were having on their business, they couldn’t answer because they knew they were in the wrong. A shop keeper a couple of doors down made us aware that he’d had his car hit in that spot 4 times and that each time, Althams staff were rude and nasty to him. It doesn’t set a good example for your company when you have a bunch of 50 odd year old women all belittling and berating people in the street over something that doesn’t concern them or their business. I’m sure it isn’t in their contact of employment to police the traffic and to try and tell disabled badge holders where they can and can not park. A lot of disabilities are hidden and the way these women spoke to us and treated us had a bad impact on us. We were clearly shook up and yet this was the moment all 3 shop workers of Althams thought it appropriate to laugh loudly in our faces & belittle us because in their opinion we shouldn’t have been there. I admit it got my back up and sue to the sheer embarrassment, the stress they caused, the humiliation and the upset, I did start shouting back at them. They then tried to turn it all on us. We were the victims of an RTA and yet they couldn’t even ask if we were ok or were hurt. We’d like to thank the businesses either side of Althams who were very kind, empathetic, made sure we were ok and offered help. SHAME ON ALTHAMS STAFF. I will not recommend them.

Date of experience : 13 June 2023

Althams Travel Services Limited   Reviews

In the Travel Agency category

Visit this website

Company activity See all

Write a review

Reviews 4.4.

Most relevant

Big shout out to Ruth Whittlestone what…

Big shout out to Ruth Whittlestone what a professional friendly personable lady she is. Found just what I was looking for in a holiday for myself and family took the time to listen came back with several choices. Cant thank you enough Ruth. An absolute credit to Althams. Because of you my first port of call booking future holidays will be Althams. Thank you so much. Maureen Johnson and family.

Date of experience : March 18, 2024

Reply from Althams Travel Services Limited

Thank you for your lovely comments. We're so happy to hear that are satisfied with the service received from Ruth. We hope you have a fabulous holiday! Thank you for booking with Althams Travel and we hope to hear from you again soon.

Excellent Service

Having told ourselves we did not need a travel agent for a routine Package holiday we called at Althams in Otley for some advice on a holiday in Kefalonia. We received a warm welcome from Karhryn the manager whose help and advice was invaluable so we booked there and then! Just helpful advice and no hard sell guided us to exactly what we wanted. She also sorted out a future more complex trip for us. If you need any help with holiday planning without any unwanted sales pressure call in at this branch.

Date of experience : February 15, 2024

Thank you for your lovely comments. We're so happy to hear that are satisfied with the service received from our Otley branch. We hope you had a fabulous holiday. Thank you for booking with Althams Travel and we hope to hear from you again soon. Kind regards, Althams Travel.

Chan family

I recently had the pleasure of booking a holiday with Ruth Whittlestone at Althams travel and I must say, it was one of the best decisions I've made. From the moment we contact Ruth, she was professional, attentive and went above and beyond to plan our dream holiday. Everything was organised to perfection and ran like clockwork, making our trip stress-free and enjoyable. the destinations of Hong Kong and Thailand were absolutely amazing, and we have Ruth to thank for curating such a memorable experience. Her attention to detail and personal touch made all the difference. I cannot thank Ruth enough for all the hared work she put into planning our holiday, and I will definitely be using her services again in the future. I highly recommend Ruth and Althams travel for anyone looking to plan their next adventure. Thank you, Ruth, for the holiday of a lifetime!

Date of experience : January 19, 2024

Thank you for your lovely comments. We're glad you had an enjoyable trip and that you are satisfied with the service received from Ruth. Thank you for booking with Althams Travel and we hope to hear from you again soon. Kind regards, Althams Travel.

Excellent service at the otley branch

Excellent service at the otley branch. They went above and beyond helping me with my holiday, I didn’t know where I wanted to go but they gave me amazing advice. They booked everything for me even my airport parking thank you so much. Highly recommend x

Date of experience : January 06, 2024

We are happy to hear that you are satisfied with the service you received from our Otley branch. We will pass your kind comments on to the team. Thank you for booking with Althams Travel and we hope to see you again soon Kind regards, Althams Travel.

You will not be disappointed using this travel agency

I would high recommend using this Denton travel agency so much because they go above and beyond !! to help and to give you the right advice...I lovely lady called Sally help to ease my worries and anxiety about me travelling to Australia on my own ..I just can't thank sally enough for everything she has done for me today ..all of the staff are lovely and so friendly and willing to do their very best for you . I'm looking forward to spending time with my family in Australia and hopefully in getting my permanent visa..wish me luck 🙂

Date of experience : January 03, 2024

That's great to hear that you are satisfied with the service you received when booking your solo trip to Australia. We thank you for booking with us and wish you all the best for your future in Australia kind regards, Althams Travel.

I have just returned from a cruise booked in the Otley branch, my husband has special health requirements and the staff organised full assistance throughout and ensured that the whole holiday ran smoothly. 100% recommend

Date of experience : December 05, 2023

Thank you for your lovely comments we will pass this on to our Otley branch. Thank you for booking with Althams Travel kind regards, Althams Travel.

Amazing friendly service

I always book my holidays with the ladies in the Otley branch. They are always so helpful and knowledgeable to find me the perfect break! Wouldn't go anywhere else, thank you so much x

Date of experience : December 01, 2023

Thank you for your lovely comments & continued loyalty. We will pass this on to our Otley branch. Thank you for booking with Althams Travel kind regards, Althams Travel.

Excellent Customer Service

Excellent Customer Service The team at the Brigg branch have been brilliant. They have helped us with everything from a big family holiday with a disabled guest through to a romantic break in Rome. We can't recommend them highly enough, we look forward to using them again soon.

Date of experience : October 20, 2022

Would definitely recommend!!!

The lady I did my booking with was very helpful and attentive to my needs, she showed me any deals that worked with my budget as well as an appropriate hotel and travel for my holiday.

Date of experience : September 22, 2023

Thank you for your lovely comments and thank you for trusting us to book your holiday. We hope to see you again soon kind regards, Althams Travel.

Booked my family holiday with the Colne…

Booked my family holiday with the Colne branch. Excellent help from start to finish, great customer service and would definitely book with them again!

Date of experience : July 03, 2023

Thank you Emily for your lovely comments. We will pass this on to our Colne branch. Kind regards, Althams Travel.

great from start to finish

We have just returned from a fantastic 10 day vacation which we booked with Sharon at the Ramsbottom office she was very professional and knowledgeable of our requirements. I would definitely use Sharon again and have no problem recommending Althams at Ramsbottom

Date of experience : September 20, 2023

Thank you for your lovely comments and thank you for booking with us kind regards, Althams Travel.

Used althams for a few years now

Used althams for a few years now , and I find it so easy to get sorted with a holiday . Me and my daughter are always pleased .The staff are very friendly and go out of there way to help .

Date of experience : August 05, 2023

Thank you for your lovely comments Nigel. Thank you for booking with us kind regards, Althams Travel.

Do not book with this company

DO NOT BOOK WITH THIS COMPANY. THE OTLEY OFFICE IS RUN BY PEOPLE THAT FIND IT FUNNY WHEN SOMEONE HAS A ROAD TRAFFIC ACCIDENT. THE MANAGER OF THE OTLEY BRANCH WENT OUT OF HER WAY TO TREAT US BAD To give context - Myself and my partner were parked just along from this store. We are both disabled badge holders. Whilst stationary, a heavy goods vehicle crashed into the side of our car. The manager of Althams who’s initials are K.A then felt it appropriate to come out and shout at us about how we shouldn’t even be parked there as it says keep clear. We were actually parked behind the keep clear and weren’t blocking and entries / exits. Althams are also not in charge of policing the roads, they’re there to sell holidays. When I asked what negative impact we were having on their business, they couldn’t answer because they knew they were in the wrong. A shop keeper a couple of doors down made us aware that he’d had his car hit in that spot 4 times and that each time, Althams staff were rude and nasty to him. It doesn’t set a good example for your company when you have a bunch of 50 odd year old women all belittling and berating people in the street over something that doesn’t concern them or their business. I’m sure it isn’t in their contact of employment to police the traffic and to try and tell disabled badge holders where they can and can not park. A lot of disabilities are hidden and the way these women spoke to us and treated us had a bad impact on us. We were clearly shook up and yet this was the moment all 3 shop workers of Althams thought it appropriate to laugh loudly in our faces & belittle us because in their opinion we shouldn’t have been there. I admit it got my back up and sue to the sheer embarrassment, the stress they caused, the humiliation and the upset, I did start shouting back at them. They then tried to turn it all on us. We were the victims of an RTA and yet they couldn’t even ask if we were ok or were hurt. We’d like to thank the businesses either side of Althams who were very kind, empathetic, made sure we were ok and offered help. SHAME ON ALTHAMS STAFF. I will not recommend them.

Date of experience : June 13, 2023