135 Questions to Ask a Travel Agent

Embarking on a new adventure can be thrilling, but let’s face it, the nitty-gritty of travel planning can quickly dampen the excitement. That’s where a good travel agent comes in, clutching a goldmine of insider knowledge and travel hacks. But to truly unlock a seamless and personalized experience, you’ve got to ask the right questions.

Whether you’re seeking the most bang for your buck, longing for an itinerary that mirrors your dream, or simply needing the peace of mind that comes with safety nets like insurance and flexible cancellation policies, knowing what to ask can elevate your trip from mediocre to magnificent. Let’s dive in!

Table of Contents

Understanding Travel Agent Services and Fees

  • What services do you provide as a travel agent?
  • Are there any service fees, and if so, how are they structured?
  • Can you outline any benefits of booking through you versus online?
  • Do you offer after-hours or emergency assistance?
  • What makes your agency unique compared to others?
  • How do you stay updated with current travel trends and information?
  • Can you provide references or testimonials from past clients?
  • What are your qualifications and experience in travel planning?
  • Do you have any special partnerships or perks with certain providers?
  • Are there any memberships or subscriptions that offer additional benefits when I book through you?
  • What is the usual response time for inquiries or travel assistance?
  • Do you provide personalized travel documentation?
  • Are your travel agent services accessible online or only in person?
  • How do you handle travel alerts or advisories?
  • Can you assist with travel visa and passport services?
  • Do you offer price match or price guarantee services?
  • Are there additional costs for making changes to a reservation through you?
  • Can you itemize all the costs included in my travel quote?
  • How transparent are you about commissions or incentives from travel providers?
  • Do you have access to exclusive deals that aren’t available to the public?

Detailed Trip Itinerary Planning

  • How do you tailor an itinerary according to my preferences and needs?
  • Can you help me optimize my travel route to save time and money?
  • How do you select the destinations and activities included in my itinerary?
  • Are you able to create a balance between sightseeing, leisure, and adventure activities in my itinerary?
  • Can you provide local insights and recommendations that aren’t commonly found in guidebooks?
  • Is there flexibility for spontaneous activities or changes in the itinerary?
  • Do you consider traveler reviews or ratings when planning the itinerary?
  • How do you determine the ideal duration of stay in each location?
  • What backup plans do you put in place in case of unforeseen circumstances?
  • Can you arrange experiences that cater to special interests like culinary arts or wildlife photography?
  • Will my itinerary include all transportation between destinations?
  • How much free time will I have during the trip?
  • Do you include both popular spots and hidden gems in the itinerary?
  • Can you incorporate cultural or educational experiences into my trip?
  • How do you ensure the safety and suitability of the activities you recommend?
  • Do you test or vet the experiences included in my itinerary?
  • How do you handle last-minute itinerary requests or changes?
  • Can you assist with obtaining tickets or reservations for specific attractions or events?
  • Are there any unique transportation options you can include in my itinerary?
  • How much involvement can I have in the itinerary planning process?

Cost and Payment Information

  • What is the estimated total cost of my intended travel plan?
  • Can you provide a detailed breakdown of all the travel expenses?
  • What payment options are available through your agency?
  • Are there any opportunities for installment payments or layaway plans?
  • Do you charge additional fees for international transactions?
  • How can I secure the best rates for flights and accommodation?
  • What is included in the package cost, and what will be extra?
  • Do you offer any group discounts or loyalty rewards?
  • Are there any hidden costs that I should be aware of?
  • How far in advance do I need to pay for my travel arrangements?
  • What currency are your prices quoted in?
  • Are your quotes guaranteed for a certain period?
  • Can you monitor fare changes and alert me to price drops?
  • Is there a difference in cost between various travel seasons?
  • Do you provide financial protection for the payments I make?
  • Can I expect any additional costs during my travel?
  • How do you handle refunds and reimbursements for travel expenses?
  • If my trip costs go down after I book, can I get a lower rate?
  • How are your exchange rates calculated for foreign travel?
  • What are your policies regarding tipping or gratuities for services during the trip?

Accommodation and Amenities

  • How do you select accommodations that meet both my budget and comfort needs?
  • Can you ensure my accommodation is centrally located to major attractions?
  • Are the accommodations you recommend rated for their quality and service?
  • Do you have photos or virtual tours of the accommodations available?
  • Can you arrange special amenities like pools, gym access, or Wi-Fi?
  • Are there any meal plans or dining options included with my accommodation?
  • Can you book accommodations that are pet-friendly or offer child-care services?
  • What is the check-in/check-out process like at the accommodations you arrange?
  • Can you provide options for unique lodgings, like boutique hotels or glamping?
  • How close are the accommodations to public transport or rental services?
  • Do accommodations have safety measures, like secure parking or 24-hour security?
  • Can the accommodation cater to dietary restrictions or special food requests?
  • Are there any all-inclusive accommodation options that fit my itinerary?
  • How do you handle special requests, like room upgrades or late check-outs?
  • What are the cancellation policies for the accommodations you book?
  • Are laundry or cleaning services included or available for an extra cost?
  • Can you ensure a non-smoking room or area within the accommodation?

Travel Insurance and Safety

  • Can you recommend travel insurance options that cover my specific needs?
  • What types of scenarios and events does the travel insurance cover?
  • How does the insurance policy handle pre-existing medical conditions?
  • Can I add extra coverage for high-risk activities like skiing or scuba diving?
  • How do I file a claim if something goes wrong during my trip?
  • Are there any countries or regions where insurance coverage is limited or unavailable?
  • Can the insurance provide assistance with lost luggage or travel documents?
  • Do you offer comprehensive health, trip cancellation, and property insurance packages?
  • How does the insurance handle emergency evacuations or repatriation?
  • Can you detail the process for accessing 24-hour emergency services through the insurance?
  • What are the deductibles or out-of-pocket expenses associated with the insurance policy?
  • How quickly can insurance coverage be put in place before a trip?
  • Are there age restrictions or surcharges for travel insurance policies?
  • How do you assess the level of safety of the destinations you recommend?
  • Do you provide safety briefings or local emergency contact information?
  • How can I stay updated on the safety and security situation of my destinations?
  • What assistance do you offer if the political or health climate changes while I’m abroad?
  • Can travel insurance cover the cost of quarantine accommodations if necessary?
  • How does the insurance deal with trip interruptions or delays?
  • Do you provide access to global assistance services or consular help through insurance?

Special Requests and Personalization Options

  • Can you help plan a trip that accommodates special needs or disabilities?
  • Can you arrange surprise elements for special occasions like anniversaries or proposals?
  • Are you able to include volunteer or charity work opportunities within my itinerary?
  • How do you handle dietary restrictions or allergies when planning meals or restaurants?
  • Can you ensure VIP treatment or exclusive access at hotels or venues?
  • Are there language services or guides available for non-English speaking destinations?
  • Do you offer options for private tours or experiences to avoid crowds?
  • Can you assist with securing reservations at popular or high-end restaurants?
  • How can you accommodate a multi-generational family trip with varying interests?
  • Are there romantic or honeymoon packages available with special inclusions?
  • Can you recommend and book eco-friendly or sustainable travel experiences?
  • Are custom or themed travel arrangements possible through your agency?
  • How flexible are you with last-minute requests or changes during the trip?
  • Are you able to integrate different cultures or educational components into the travel experience?
  • How do you cater to unique interests, such as astronomy or history, within the travel plan?
  • Can you arrange for meet-and-greeting services at airports or transportation hubs?
  • Are there opportunities for unique accommodation experiences, such as overwater bungalows or treehouses?
  • How do you incorporate local festivals or events into the travel plan?
  • Can you arrange travel that focuses on wellness or relaxation, such as spa retreats?
  • How do you personalize travel documentation or trip guides for gift-giving or keepsakes?

Cancellation Policies and Flexibility

  • What is your cancellation policy for travel bookings?
  • Can you outline any penalties or fees for canceling or changing reservations?
  • How far in advance can trips be withdrawn or modified without penalty?
  • Is there a difference in cancellation policy for peak season versus off-season travel?
  • Can you provide “ Cancel for Any Reason ” travel insurance or policies?
  • Are trip deposits refundable, and under what conditions?
  • How do you handle airline cancellations or rescheduling?
  • What happens if a hotel or tour operator goes out of business before my trip?
  • Can I get a refund for prepaid attractions or excursions if they are canceled?
  • How flexible are the travel arrangements if I need to extend my stay?
  • If I am not satisfied with an aspect of my travel, what recourse do I have?
  • What is the process for canceling travel insurance policies?
  • Are there flexible payment options that offer greater cancellation flexibility?
  • Can I modify the destinations on my itinerary after the initial booking?
  • How does the agency handle unexpected closures of attractions or changes in touring availability?
  • If I encounter health issues before my trip, what are my options?
  • How are refunds processed, and what is the typical timeframe for receiving them?
  • Do you offer any guarantees on rebooking rates if I need to cancel my trip?

Frequently Asked Questions

Should you book a trip through a travel agent.

On one hand, travel agents have a wealth of knowledge about destinations and can help you plan a great vacation. They can also take care of all the little details like airport transfers and hotel reservations, so you don’t have to worry about a thing. On the other hand, travel agencies usually charge a fee for their services. Plus, they may not always have the best deals on airline tickets and other travel expenses. So before you book your trip through a travel agency, be sure to compare prices and do your research.

What qualifications should I look for in a travel agent?

When seeking a travel agent, you should consider various qualifications to ensure you work with a knowledgeable and reliable professional. Here are some of the key qualifications to look for:

  • Certifications : Look for official credentials from organizations like The Travel Institute or ASTA.
  • Specialization : Choose an agent with expertise in our specific travel interests or destinations.
  • Experience : Experienced agents often provide better insight and have established industry contacts.
  • Industry affiliations : Membership in professional travel associations suggests a commitment to quality and ethical standards.
  • Reviews : Positive client reviews and testimonials reflect reliability and service quality.
  • Insurance and bonding : Ensure financial protection with agents who carry insurance and bonding.
  • Communication skills : Clear communication is critical for personalized service and understanding.
  • Problem-solving abilities : The ability to handle unforeseen travel issues effectively is essential.

What should I consider when planning a family trip with a travel agent?

Discuss each family member’s needs and interests, accommodation preferences, dining options, and appropriate activities for all ages to ensure your agent can plan an enjoyable trip for everyone.

Final Thoughts

There you have it—your compass for navigating the intricate world of travel planning with a professional. By asking these incisive questions to your travel agent, you’re not just buying a trip; you’re crafting your personal epic tailored to every last detail of your wanderlust.

So go ahead, fire away those questions, and transform those pending vacation days into a well-deserved escape that feels as carefree as a leaf dancing in the wind.

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Robby Salveron

Let's Roam Explorer

The Most Important Questions to Ask Your Travel Agent

Even with an agent, travel is a tricky business! This list of questions to ask a travel agent can help save you a lot of time and headaches later on.

conversation with travel agent

While the internet has revolutionized the way that people plan and book hotels and flights, travel agents and agencies have remained an important part of the travel industry. This is due to the added value that their skills and knowledge can bring to a vacation, especially if you’re trying to book a relatively complex trip such as a multi-lag safari in Africa or a family reunion in Disneyland. Travel agencies can also help you find some great travel deals that are only available to agents which is great if you’re a budget traveler. Remember, this is your hard-earned money and vacation time, and making a list of questions to ask a travel agent can help save you a lot of time and headaches later on.

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Do you charge a fee for your services?

It can sometimes be a little confusing to know how travel agents actually make money. Do they charge a commission or a flat fee? Or do they get a kickback from the products that they sell? This question can begin to feel like the elephant in the room and can even make you start questioning what the travel agent is offering. If this is the case, don’t be shy. Instead, simply ask if there’s a charge for their services. This will help you rest assured that you won’t get hit with an unexpected fee. 

What services do you offer?

Travel agents come in all shapes and sizes, as do the products that they offer! While some offer preset packages, others let you build your own trip. Some also act as travel advisors who can help walk you through the travel planning process from start to finish. By having a good idea of what a travel agent offers, you can take advantage of their strengths and skills to help you plan your dream vacation. 

Can you provide assistance while I am at a destination? 

Every time you travel, you risk something going wrong. Having a travel agent can help make troubleshooting much, much easier when you’re on the road but it’s important to know from the beginning whether or not they can assist you in case of an emergency once the trip has already started. This could mean anything from helping with flight cancellations to advising a medical emergency. Don’t always assume that they will be there to help and be sure to have them tell you what they can and can’t assist with in writing before your trip begins. 

How can I reach you in case of an emergency?

If they tell you that they can assist in an emergency, confirm with them what is the best way to reach them. Keep in mind that the time zone that you’ll be in may be very different than where the agent is based. It’s good to know how you can contact them outside of normal business hours and what their response time will be. This can help you plan accordingly in case anything does happen while you’re on your trip.

What travel destinations do you suggest?

Many people know that they want to go on a vacation but they aren’t entirely sure where exactly they want to go. This is one area where you can make use of the experience and skills of a travel agent. They may know of up and coming to travel destinations that you never even heard of and are perfect for your needs. 

If you already have an idea of where you want to go and this is your first time working with a particular travel agent, this could also be a good way to “test” your travel agent. By asking where they recommend based on the type of trip that you desire, you can see if they are considering your needs and requirements or if they are giving a “generic” destination. This gives you at least a bit of an idea as to how they will be to work with and you can make an educated choice as to whether or not you want to proceed.

Have you traveled there before?

Whether a travel agent suggests a destination to you or you go to them with one already in mind, it’s always a good idea to ask them whether or not they have traveled there before. While some agents know a destination inside and out, others may have only looked at a few pamphlets or sat in on a few information sessions about a place. It’s nearly always better to find someone that has been to a place and understands the nuances of traveling there, particularly if it’s a place that is a bit off the beaten path. 

What does your agency specialize in?

While some travel agencies try to be a jack of all trades, others specialize in particular destinations or types of travel. If you have your heart set on really delving deep into a destination or have very specific activities that you want to do, These types of agencies are often worth spending the extra money with as they are more likely to be able to ensure that you have the experience that you’re hoping for and can help troubleshoot more easily if things don’t work out as they should. 

What is the best time to travel to this destination?

Once you have decided on a destination, double-check that you’re going at a “good” time of year. Is it really hot? Crowded? Hurricane season? A good travel agent should know what the climate will be like in a place and also whether or not it will be overrun with tourists and when is the best time to go. Keep in mind that this is all relative and the best time to go for someone who is looking to spend some time enjoying the sun in Florida may not be the best time for someone who is hoping to score a good deal and avoid the crowds. 

Make sure to dig deep into the answer that the agent gives you and confirm why they think it’s the best time to go. This will help ensure that you’re on the same page. 

Are there any ways that I can save money on the booking?

If a travel agent provides a quote that seems to be way out of your budget, don’t give up right away. Depending on how out of reach the quote is, you may want to see if there’s any way that the quote can be cheaper. They may have included things in the total cost like airport transfers, high-end hotels, activities, etc. You can also ask if there’s a cheaper period when you can travel. Going during the shoulder season rather than the high season can save you a huge amount of money so if your time is flexible, you should consider this. 

You may also want to consider if there’s an alternative neighborhood that you can stay in where accommodation is cheaper. Many travel agencies will try to place people as close to the destination highlights as possible but sometimes staying a bit outside of the center offers a better experience. Think of it this way… imagine staying in an adorable hotel in a residential neighborhood in Rome. You find a charming little restaurant where you have the best pizza on the planet and spend the rest of the night drinking wine in the neighborhood piazza. Now compare this to staying in a big block hotel right near the Rome train station. 

Is a package tour cheaper than creating my own vacation?

Booking a package tour can save you a lot of money… sometimes. Like everything in life, there’s a slight caveat to this and a lot of it depends on your travel style. Some packages may include things like transfer service and five-star hotels. If this isn’t something you’re particularly interested in, you may end up saving quite a bundle if you book everything separately. 

If you still want to use a travel advisor or agent, try to find one that specializes in that region or country. They are likely to know the best restaurants, hotels, etc, and can likely help you save even more money while having an even better trip than you would have had as part of a package tour!

Is there a price match guarantee?

If the cost of the airfare or the hotels happens to go down after you have confirmed your trip, some travel agents may offer a price match guarantee if the bookings were confirmed within a certain time period. While it isn’t always the case, it’s worth asking just in case. Bear in mind that this may not be very easy to figure out if you have booked a package that includes a variety of tickets (flights, hotels, activities) over an extended period but it may save you a lot of money if your booking is not complex.

What is your cancellation policy?

Before you pay for anything, it’s very important to always check what the cancellation policy is. If the policy is very strict or if the deposit seems inordinately high, see if you can have this reduced. Travel plans change all the time so there must be some degree of flexibility built in. 

If the itinerary includes flights, hotels, and activities, always check to see what happens if one of these ends up getting canceled. For example, if your flight is canceled, what does that mean for your hotel or activity bookings? If you’re traveling during high season and your hotel reservation ends up getting canceled unexpectedly, what other options do you have? 

What are the travel documents that I need for this trip?

Depending on where you’re from and where you’re going, you may need to have a visa to travel to a destination. You may also need to fill out health forms. Your travel agent should be able to inform you exactly what you need to travel to a country so don’t forget to ask this both well before the trip starts and also once again right before your departure date. 

Even though the worst of the COVID pandemic seems to be over, entry requirements to a country can still change quickly and you don’t want to be caught unaware and unable to board your flight because you don’t have the right documentation. 

Are there any additional costs that I need to be aware of?

Once you have received a quote from a travel agency, always ask if there are any additional costs that you need to be aware of. Often, things like visas, inbound flight airfare, and meals won’t be included in the total price and will need to be calculated separately. This usually happens because the prices can be very different based on where someone’s departure point is. This means that you can potentially save money by trying different airports and dates, giving you the flexibility of being able to cut costs without having to rely on the travel agency to do it on your behalf.

Also, ask whether or not the tour includes admission fees to museums and historic sites as these can add up quickly depending on the location. 

How can I pay for the trip?

Depending on where the travel agency is based, you may not be able to pay by credit card. If this is the case, you may have to send money through another payment platform such as Wise or Western Union . In these situations, the transaction fees are usually paid by the guest rather than the agent so make sure to calculate these into your overall trip costs as they can add a substantial amount to a high-priced vacation. 

Do I need travel insurance?

Normally, the answer to this question is always yes. Some credit card companies offer insurance if you book at least a portion of the trip with your card. However, you may need to purchase supplemental insurance based on the destination and the activities that you’ll be doing. Some countries may even require you to have a certain insurance policy before they will allow you to enter the country. 

Are there any security issues to be aware of?

We live in a world where the geopolitical situation between many countries can be a bit shaky and where things can change at the drop of a hat. Not many people expected Sri Lanka to become unstable so quickly nor did most people believe that there would be a war between Russia and Ukraine. If you plan on traveling to some of the more off-beat destinations, it’s prudent to ask your travel agent whether or not any security issues may worsen before you go. 

Time to start packing!

We hope that this guide has given you an idea of the “right questions” to ask when booking your dream vacation through a travel agency. If you feel a little like they are a bit like interview questions, don’t worry. Booking travel is their job and they should be prepared to answer them thoroughly to ensure that they are meeting a client’s needs.

If you’re still in the beginning stages of your trip planning or are thinking of adding a few days to a trip pre or post-tour, don’t forget to check out the Let’s Roam app . It’s full of great user-generated tips and tricks that can help you find some of the best places to visit in a destination.

Frequently Asked Questions

If you ask the right questions , travel agents can help you save a ton of money when you travel and can help you find the perfect vacation destination.

Before you book anything with a travel agent , it is important to ask questions about the destination, their services, and their experience. This can help ensure you book a trip that’s right for you.

Travel agents can be extremely useful but’s is important to do some research on your own as well. Consider using an app like Let’s Roam to find out more about your chosen destination.

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Travel Advisers: When to Let a Professional Plan Your Trip

An illustration of a person sitting on a folded-out map with books, papers and coffee laid out around the area. That person is inside the head of a beige-colored person wearing a teal telephone headset, and drawings of the Eiffel Tower, a compass, a signpost, a jet plane, mountains and other travel imagery are all around the head.

By Julie Weed

Decades ago, your vacation most likely began with a visit to a travel agent, who relied on a combination of expertise and connections to find the best deals on plane tickets, hotels, tours and more. Since then, the internet has turned most of us into our own travel agents, and artificial intelligence software is making research and self-booking even easier. But for some trips, that special insider knowledge can still make a big difference.

So when should you hire a professional, and how does it all work? Here are some tips.

Why should I consider a travel adviser?

It’s easy for a traveler to do the research for a standard trip, said Chris Anderson, a professor at the Cornell University School of Hotel Administration, “so they should look for a specialist for the type of tour they are looking for, say a bike trip in Ireland, who can really add value.”

The insider knowledge offered by a travel adviser can add the most value to trips that have multicity itineraries, involve a wide age range of travelers , are very significant (like an anniversary vacation) or are to destinations you are unfamiliar with, said Gary R. Johnson, who has run the travel agency Woodside Travel in Seattle for nearly 30 years. An adviser could help you decide, for instance, in which order to visit European cities based on local events and transportation options.

What can an adviser give me that a booking site can’t?

Travel advisers can help you research the best destinations, lodging, or activities for your particular group and travel goals, offering up specific advice that might be hard or time-consuming to find yourself. Those specializing in cruises might know which cabin to choose if you are prone to seasickness, while a safari planner could help you decide which park would be best for bird-watching or seeing specific animals, like rhinos.

Travel advisers typically have relationships with tour companies, hotels and cruise lines, sometimes through networks. Those connections can allow advisers to offer extra perks such as late checkout, free breakfast, airport transfers, a welcome basket or a credit to spend on a cruise ship.

“A good travel agent will be a better steward of your travel budget than you are,” said Guy Rubin, managing director of Imperial Tours , which arranges travel in China.

When bad weather or other circumstances disrupt your itinerary, travel advisers often have direct lines of communication with providers and can do the work of rebooking and changing plans, saving you time and stress.

OK, let’s say I need help. How do I find an adviser?

Networks like the American Society of Travel Advisors and Travel Leaders have websites that can help you start your search for a travel adviser by answering a few questions about your desired trip. Once you have a handful to choose from, get on the phone with them to talk about what they might do for you, how they charge and the level of service you can expect. Special trips can cost thousands of dollars, so it’s worth investing time up front, Mr. Rubin said.

Make sure to read over the travel agent’s reviews and any user-generated social content that mentions them, Dr. Anderson said. “If there is no external validation, that’s a red flag.”

How do advisers get paid, and how much will it cost me?

Advisers receive commission from suppliers, typically 10 to 15 percent of the price, when selling cruises, lodging and tours. They also sometimes charge travelers a planning fee, from a few hundred dollars, which may be credited to the final bill if the booking is completed, all the way up to tens of thousands of dollars annually for a luxury concierge travel planner they can call on all year. Mr. Johnson said that he charges a planning fee the first time he works with customers. If they return for other trips, he waives the fee.

Advisers may be tempted to sell you something that will earn them a higher commission, Dr. Anderson said. But, he points out, the same is true for the large online services, which promote hotels that pay them larger commissions. Travelers can ask advisers about specific commissions they receive or how they are affiliated with the products they are recommending, he said.

Sometimes a local tour company will package transportation, lodging and experiences for an adviser, who tacks on a percentage before passing it along to a client. But a bill that is not itemized can make it harder to make trade-offs — between a more expensive hotel and a special experience, for example. If pricing transparency is important to you, discuss it with the adviser up front.

How are A.I. and other technologies affecting travel advisers?

While new technologies are allowing do-it-yourselfers to create their own itineraries online based on individual preferences, and to type questions directly into travel websites, advisers are also taking advantage of those technologies to improve their services. Joan Roca, chief executive of the upscale travel planning company Essentialist said his team “uses technology to enhance the human touch,” employing artificial intelligence to choose options from a database of travel offerings selected by a human team. If a couple wants to take an after-dinner stroll, for example, Essentialist’s app will offer up ideas of where to go, based on what part of the city the travelers are in and conversations they’ve had with their travel adviser.

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Conversation Between Travel Agent and Customer [Dialogue]

Customer: Good morning, I need a return ticket to Canada

Travel agent: Good morning, which airline would you like to travel with?

Customer: Yes! It would be better if you book me an Air Canada ticket.

Travel agent: Friday flight from Karachi to Toronto at 11 am, this flight will be via Istanbul and Paris, where there will be a 3-hour layover.

Customer: How much is the business class fare?

Travel Agent: Yes, there is. Air Canada Business Class fare is $8,591 for a round-trip ticket.

Customer: How much is the fare if I want to take an economy class?

Travel agent: Yes miss you will get economy for $4479, I think the economy round trip will be good for you.

Customer: Yes! The business class ticket is too expensive, I would prefer the economy class, by the way, Air Canada has Paris and Istanbul routes, so can I travel between these countries for a few moments?

Travel Agent: Yes, this is the advantage of Air Canada flights, they give their passengers access to nearby tourist attractions during their stay, but the service is their own, which provides an opportunity for entertainment for a fixed period of time.

Customer: What are the necessary steps to take before traveling to Canada?

Travel agent: Conditions of entry from Pakistan to Canada

Entry is permitted only for fully vaccinated passengers.

Passengers are required to submit their travel plan and proof of vaccination using the Arrive CAN app prior to arrival

Unvaccinated Canadian citizens and residents are allowed to enter Canada but must self-quarantine for 14 days.

A negative COVID-19 test is issued no later than 3 days prior to arrival for unvaccinated passengers.

Customer: Ok I prepare it

Travel agent: OK, can I book an economy class round trip ticket, give me your passport.

Customer: Yes! you can confirm the Ticket. Do you have a credit card facility available?

Travel Agent: Yes, you can swipe the card and deposit your desired amount.

Customer: Yes. I have a company credit card.

Travel agent: Yes, no problem, you can use any card.

Travel Agent: Well you can sign here. Ms. You can now travel with a ‘smart bag’ on Air Canada. There are special instructions for traveling with a bag that has built-in charging, location tracking, or other battery-powered technology.

Customer: OK, besides what are any necessary instructions about the goods?

Travel Agent: If you are traveling with an infant on your lap, you can bring 1 additional standard bag for your baby’s luggage, all other baggage rules are strictly enforced. All bags over the maximum size will need to be checked, and additional checked baggage charges may apply.

Customer: Thanks for the information.

100+ Examples of Dialogue to Practice

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Airport English: Conversation Lesson

Need to speak English at the airport? This travel English lesson will teach you phrases from English conversations! Study each dialogue at the airport and then read my explanation of the phrases in each English conversation.

This is a sample lesson from the Everyday English Speaking Course. You can register to get all 45 lessons in the course!

Airport English: Conversation Lesson Espresso English

Airport English Conversation #1 – At the Check-In Desk

Dan is flying from New York to Los Angeles. When he arrives at the airport, he goes to the check-in desk. Listen to the conversation he has with the agent:

Agent:  Good afternoon! Where are you flying to today?

Dan:  Los Angeles.

Agent:  May I have your passport, please?

Dan:  Here you go.

Agent:  Are you checking any bags?

Dan:  Just this one.

Agent:  OK, please place your bag on the scale.

Dan:  I have a stopover in Chicago – do I need to pick up my luggage there?

Agent:  No, it’ll go straight through to Los Angeles. Here are your boarding passes – your flight leaves from gate 15A and it’ll begin boarding at 3:20. Your seat number is 26E.

Dan:  Thanks.

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Conversation Vocabulary and Phrases

  • Instead of  “Where are you flying today?” the agent may ask “What’s your final destination?”  The answer will be the same!
  • You can say  “Here you go” anytime you give something to somebody
  • To  check your bags  means to put them on the airplane inside the cargo compartment. The small bag you take with you on the airplane is called a  carry-on . You need to put your carry-on bags through the X-ray machine at security.
  • The  scale is the equipment that tells you the weight of your luggage (45 kilograms, for example)
  • A  stopover  or  layover  is when the airplane stops in a different city before continuing to the final destination
  • If the agent says that your luggage will  go straight through , it means it will go directly to the final destination (and you don’t need to pick it up during your stopover)
  • Boarding passes  are the tickets that permit you to enter the airplane
  • When a plane begins  boarding , it means that the passengers start to enter the plane. Usually boarding time is 30-60 minutes before takeoff (when the plane leaves)

Other Questions & Phrases for the Airport

  • “Excuse me, where is the American Airlines check-in desk?”
  • “How many bags can I check?”
  • “Will my luggage go straight through, or do I need to pick it up in [Chicago]?”
  • “How much is the fee?” If your bag is heavier than the weight limits, or if your bag is larger than the size limits, you may need to pay extra: an  oversized baggage fee  or overweight baggage fee  (this can be $75 to $300) .  Some airlines in the United States also charge a fee for ALL checked bags (usually $15 to $30).
  • “Please mark this bag as ‘fragile.’” Say this if you have fragile or sensitive items in your bag that might break
  • “Is the flight on time?” The agent will respond either “Yes” if the flight is on time, or “There’s a 20-minute delay” (for example) if the flight will leave later than expected.

Extra questions in the U.S.

On flights going to or inside the U.S., you might be asked some extra security questions before or during check-in. Here are some sample questions:

Answer YES to these questions:

  • Did you pack your bags yourself?
  • Has your luggage been in your possession at all times?
  • Are you aware of the regulations regarding liquids in your carry-on? (Liquids must be 100 mL or less, and stored in a single quart-sized clear plastic bag) More information: TSA.gov

Answer NO to these questions:

  • Are you carrying any firearms or flammable materials?
  • Have you left your luggage unattended at any time?
  • Has anyone given you anything to carry on the flight?

Airport English Conversation #2 – Going through Security

There are two pieces of equipment in security: you put your bags through the  X-ray machine,  and you walk through the  metal detector. Some airports also use a body scanner for a more careful check.  

The  X-ray machine  has a  conveyor belt  that moves your bags automatically through the machine. You can put small items like keys or money into plastic  bins.

In the picture below, the woman is walking through the metal detector. Her suitcase is on the conveyor belt after going through the X-ray machine.

Airport English: Conversation Lesson Espresso English

Agent:  Please lay your bags flat on the conveyor belt, and use the bins for small objects.

Dan:  Do I need to take my laptop out of the bag?

Agent:  Yes, you do. Take off your hat and your shoes, too.

(he walks through the metal detector)

[BEEP BEEP BEEP BEEP]

Agent:  Please step back. Do you have anything in your pockets – keys, cell phone, loose change?

Dan:  I don’t think so. Let me try taking off my belt.

Agent:  Okay, come on through.

(he goes through the metal detector again)

Agent:  You’re all set! Have a nice flight.

The phrase “you’re all set” is a common expression that means “you’re finished and everything is OK.”

Phrasal Verbs: SET OFF and GO OFF

When the alarm sounds, we say “the alarm went off.” To describe what  caused  the alarm to sound, we say “set off” – for example, “My keys set off the alarm” or “My keys set off the metal detector.”

Airport English: Announcements at the Gate

Airports are divided into  terminals  (the major sections of the airport) and each terminal has many  gates.  The  gate  is the door you go through to enter the airplane. Here are a few announcements you might hear while you are at the gate, waiting for the plane to board.

Airport English: Conversation Lesson Espresso English

  • “There has been a gate change.” (this means the flight will leave from a different gate)
  • “United Airlines flight 880 to Miami is now boarding.” (this means it’s time for passengers to enter the plane)
  • “Please have your boarding pass and identification ready for boarding.”
  • “We would like to invite our first- and business-class passengers to board.”
  • “We are now inviting passengers with small children and any passengers requiring special assistance to begin boarding.”
  • “We would now like to invite all passengers to board.” (this means everyone can enter the plane)
  • “This is the final boarding call for United Airlines flight 880 to Miami.” (this means it is the FINAL OPPORTUNITY to enter the plane before they close the doors)
  • “Passenger John Smith, please proceed to the United Airlines desk at gate 12.”

Airport English: Conversation Lesson Espresso English

500+ Real English Phrases

Airport English Conversation #3: On the plane

The people who work inside the airplane serving food and drinks are called flight attendants.  Both men and women who have this job are called flight attendants. Listen to this conversation that Dan has with the flight attendant when dinner is served on the flight.

Airport English: Conversation Lesson Espresso English

Dan:  Sorry?

Flight attendant:  Would you like chicken or pasta?

Dan:  I’ll have the chicken.

Flight attendant:  Anything to drink?

Dan:  What kind of soda do you have?

Flight attendant:  Coke, Diet Coke, Sprite, Orange, and Dr. Pepper.

Dan:  A Diet Coke, no ice, please.

Flight attendant:  Here you go.

English Conversation Tips:

If you didn’t understand what the flight attendant said, you can say Sorry?  or  Pardon?  to ask him or her to repeat it.

If you want to ask for something, you can use the phrase  “Can I have…?”  or “Could I have…?” Practice your pronunciation with these common requests:

  • “Can I have a pillow?”
  • “Can I have a blanket?”
  • “Can I have a pair of headphones/earbuds?”
  • “Could I have some water/coffee/tea?”
  • “Could I have some extra napkins?”

Airport English: Conversation Lesson Espresso English

Finally, if you need to stand up, but there is a person sitting between you and the aisle, you can say  Excuse me  and make a motion to start standing up. The person sitting next to you will understand and stand up to let you get out of your seat.

You’ve finished Lesson 16! I hope you’ve enjoyed these English conversations at the airport. Now take the quiz to test how well you remember the airport English phrases.

In tomorrow’s lesson, you’ll learn from more English conversations at the airport – phrases for arriving at the destination airport, going through immigration, and dealing with common travel problems.

Quiz: Travel English at the Airport

Congratulations - you have completed Quiz: Travel English at the Airport .

You scored %%SCORE%% out of %%TOTAL%%.

Your performance has been rated as %%RATING%%

This is a free sample lesson from the Everyday English Speaking Course Level 1

Airport English: Conversation Lesson Espresso English

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Shayna Oliveira is the founder of Espresso English, where you can improve your English fast - even if you don’t have much time to study. Millions of students are learning English from her clear, friendly, and practical lessons! Shayna is a CELTA-certified teacher with 10+ years of experience helping English learners become more fluent in her English courses.

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Travel Conversation Dialogues in English

Traveling exposes one to new sights, emotions, and experiences. Outings teach you a lot of things and modify your view on life. If you are fluent in English, you can go anywhere in the world and make many new acquaintances. Learn travel conversation dialogues as well as travel terminology to spice up your language ability and enjoy travelling to any region of the world.

If you find yourself stuck in the middle of nowhere, you will undoubtedly receive prompt assistance. Because your ability to communicate will aid you in locating and arriving at your desired location. So plan your route ahead of time and travel with confidence by learning travel conversation dialogues in English. Do not be scared of the obstacles; instead, continue to study and improve your English communication abilities , as they will come in handy in your life to manage any challenging scenario.

Travel Conversation Lessons Topics

travel conversation

  • Asking for Directions

It is extremely normal to get lost when travelling and then hunt for the right place. Wonderful travel talk between a tourist and a few bystanders guiding how to go to a place. Traveling is enjoyable, but it can be quite irritating when you are travelling overseas and are unable to obtain accurate directions.

travel conversation

  • Conversation on the Plane

Travelling and socializing are inextricably linked. Even while we’re on board, we talk to a lot of strangers, such as the flight crew or the flight attendant. However, it is critical to communicate with such folks nicely and respectfully. In conclusion, you will learn new dialogues concentrating on travel conversations to help you improve your language abilities.

travel english conversation

Conversation at the Airport

When checking in at the airport, this is a very frequent travel dialogue. Moreover, it is when you follow the method specified by the officials there. Get through the full procedure and communicate with the employees without becoming frustrated. Most importantly, don’t pass up any opportunity to converse in English and take it to the next level.

Lost and Found Conversation

  • Lost and Found Conversation

A simple yet odd conversation that everyone will, at some point in their lives, indulge in at least once. It is a conversation about lost and found items between a woman who has misplaced her handbag and a security guard whom she contacts in order to register her complaint.

visiting a museum

Museum Vocabulary & Dialogues

This is a wonderful opportunity to improve one’s English language skills by studying museum vocabulary and dialogue. Using these vocabulary words and dialogues as a guide, you may improve your ability to communicate in English and practise having conversational exchanges. When you go to the museum the next time with your family or friends, make sure to take advantage of the opportunity to have some engaging dialogues.

conversation about traffic

Conversation about Traffic Jam

In this Basic English speaking lesson, a father and a son are having a conversation about traffic jams. This problem is one that practically all of us face on a daily basis in our lives. Therefore, make the most of the opportunity to master the language associated with traffic and the accompanying conversations so that you may use it anytime you find yourself in a similar scenario.

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General Listening Quiz

“travel arrangements – script”, listening exercise.

Listen to the recording on travel arrangements and read along with the conversation. Review the key vocabulary and the sample sentences.

Travel Agent : Freedom Travel. How may I help you?

Caller : Yes, I’d like to make a flight reservation for the twenty-third of this month.

Travel Agent : Okay. What is your  destination ?

Caller : Well. I’m flying to Helsinki, Finland.

Travel Agent : Okay. Let me check what flights are  available .  [ Okay ] And when will you be returning?

Caller : Uh, well, I’d like to  catch  a return flight on the twenty-ninth. Oh, and I’d like the cheapest flight available.

Travel Agent : Okay. Let me see. Hmm, hmm . . .

Caller : Yeah?

Travel Agent : Well, the price for the flight is almost double the price you would pay if you leave the day before.

Caller : Whoo.  Let’s go with  the cheaper flight. By the way, how much is it?

Travel Agent : It’s only $980.

Caller : Alright. Well, let’s go with that.

Travel Agent : Okay. That’s flight 1070 from Salt Lake City to New York, Kennedy Airport,  transferring  to flight 90 from Kennedy to Helsinki.

Caller : And what are the  departure  and arrival times for each of those flights?

Travel Agent : It leaves Salt Lake City at 10:00 AM, arriving in New York at 4:35 PM, then transferring to flight 90 at 5:55 PM, and arriving in Helsinki at 8:30 AM the next day.

Caller : Alright. And, uh, I’d like to request a  vegetarian  meal.

Travel Agent : Sure, no problem. And could I have your name please?

Vocabulary and Sample Sentences

  • destination   (noun) : the place a trip ends – We’ll reach our  destination  by 3:00 PM.
  • available   (adjective) : not busy, ready for use  Are there any seats  available  on the next train?
  • catch   (verb) : get – You can  catch  a taxi outside of the hotel lobby.
  • go with   (phrasal verb) : choose something – I think I’ll  go with  the budget tour to Hawaii on this trip.
  • transfer   (verb) : change to a different transportation line – You’ll need to  transfer  to a city bus when you arrive at the train station.
  • departure   (noun) : the act of leaving – Passengers should check in two hours before their  departure  time.
  • vegetarian   (noun) : one who eats little or no meat, fish, or animal products – Although Charles considers himself a  vegetarian , he sometimes eats chicken.
  • Easy Listening
  • Intermediate Listening
  • Difficult Listening
  • Academic English Listening

EnglishPost.org

60 Travel Conversation Questions

One of the dreams that people have is to travel around the world and know more places, meet new people and enjoy some adventures.

People love traveling and there are many reasons for doing so, such as:

How about you? What are your reasons for traveling?

Talk about it with this list of travel conversation questions

Table of Contents

Travel Conversation Questions: Places

Travel conversation questions: people, travel conversation questions: your next vacations, travel conversation questions: your last vacation, travel conversation questions: your luggage, travel conversation questions: preferences, travel conversation questions: general questions, travel questions: channels, travel questions: safe places, more esl conversation questions.

Instead of having a long list of travel conversation questions, it is better to have them categorized to make everything easier.

These are 60 travel conversation questions that have been divided into different categories such as:

Let’s explore each one of these different categories

When we search on the internet, we can find a list of recommendations about places to visit.

These are conversation questions to discuss the best and worst places to visit:

  • Have you ever been abroad?
  • How many countries have you visited?
  • Have you visited many touristic places in your country?
  • What tourist places do you like to visit?
  • Do you prefer visiting beaches or mountains?
  • Have you ever visited a European country?
  • Have you ever visited an African country?
  • What’s your best vacation memory?
  • What’s your worst vacation memory?
  • What countries would you like to visit?
  • What countries would you not like to visit?
  • What’s the best place for a vacation in your country

I understand that some people like traveling alone but others prefer some company and have better memories.

These questions have to do with your favorite people to go on vacation:

  • Who do you travel with?
  • Have you made friends while you are on vacation?
  • Do you like to travel with children?
  • Do you like to travel with your parents?
  • Do you like traveling alone or in a group?
  • What are some of the benefits of traveling alone?

Some people plan their vacation since they have to ask for permission, save money and choose the best time of the year to do it.

These questions will help you talk about plans that you have for your next vacation:

  • What places are you planning to visit?
  • Who are you planning to go with?
  • When are you planning to go?
  • Where are you planning to stay?
  • What sights are you planning to see?
  • When will you next go to the beach? Which beach is your favorite?

Some people love sharing information about their last vacation and some people don’t.

These are some questions to discuss your last vacation

  • Where did you go on your last vacation?
  • Who did you go with?
  • Where did you stay?
  • What did you do there?
  • What did you see there?
  • How much money did you spend there?
  • Who was the most interesting person you met?
  • How long did you stay there? Did you want to stay longer?

Most people don’t have a problem with their luggage when they travel, while others find issues such as:

These are some conversation questions that have to do with preparing stuff to travel:

  • How much luggage do you usually carry?
  • Do you bring electronic devices when you travel?
  • What are some things you always take with you on a trip?
  • Do you like to pack light when you travel?
  • Do you think that everyone overpacks?
  • How many of the things do you pack do you actually use or need?
  • Have you ever lost your luggage?
  • Do you worry about your luggage when you travel?

These are some questions about what you prefer to do when you are on vacation:

  • Do you prefer to travel by car or plane?
  • Have you ever bought a package tour?
  • Where do you prefer to stay when you go on a vacation?
  • How often do you travel?
  • How often do you go camping?
  • How long do you like vacations to be?
  • What means of transport do you like to use when you are on vacation?
  • Do you like to try local food when you travel?
  • What is the best age to travel?
  • Where do you like to stay when you go on vacation?

These are some general questions about traveling:

  • Are you a traveler?
  • What do you miss the most when you are traveling?
  • Have you ever had an accident while traveling?
  • Have you ever been on a cruise?
  • What do you think about hitchhiking?
  • If money was not an issue, what type of holiday would you take?
  • Have you ever missed a flight? What happened?

Travel blogs and YouTube channels have become very popular.

Channels tend to have an edge over travel blogs since you get a better idea of the country you are planning to visit

  • Do you follow travel blogs?
  • Do you follow Travel Youtube channels?
  • Do you usually search for videos or posts about the countries or places you are trying to visit?
  • Have Travel blogs or channels make you want to travel more

If you are a traveler, you don’t want anything to happen to you, your friends, and your family.

These are some questions about safe countries and places to travel to:

  • What are some of the safest places to travel to?
  • Have you ever been robbed when traveling?
  • Do you only travel to the safest countries?
  • Do you share your travel information with someone you trust?
  • Do you worry about how much you drink when traveling?
  • Do you try not to draw attention when traveling?
  • Do you wear jewelry when you travel?
  • Are you aware of scams when you travel?
  • Do you Keep digital copies of important documents?

Did you find these travel conversation questions useful?

This is one of our newest sections. Use these questions to promote speaking in the classroom.

  • 50 Conversation Questions about Entertainment
  • Conversation Questions about Careers and Jobs
  • Social Networks Conversation Questions
  • 50 Conversation Questions about Computers
  • 70 Music Conversation Questions
  • 30 Brilliant Conversation Starters for the ESL Classroom
  • 70 School Conversation Questions
  • 100 Great Health Conversation Questions
  • 32 Immigration Discussion Questions
  • Friends Conversation Questions
  • ESL Conversations: 50 Conditional Questions

If there are travel conversation questions that you would like me to add, send them via Facebook messenger

Manuel Campos, English Professor

I am Jose Manuel, English professor and creator of EnglishPost.org, a blog whose mission is to share lessons for those who want to learn and improve their English

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1 Visiting a Travel Agent

2 Making a Plane Reservation

3 Booking a Flight Online

4 Buying a Plane Ticket

5 Making a Hotel Reservation

6 Getting a Passport

7 Luggage Limits

8 Carry-on Luggage

9 Dropping Off at the Airport

10 Picking Up at the Airport

11 Going through the Customs

12 Talking to a Curbside Agent

13 Talking to a Flight Attendant

14 Talking to a Seatmate

15 Ordering Food and Drink

16 Missing Connecting Flight

17 Ground Transportation

18 Arranging a Tour of the City

19 Complaining about a Tour

20 Sightseeing

21 Making Alternate Plans

22 Shopping for Souvenirs

23 Trying to Find a Doctor

24 Losing the Wallet and Passport

25 Being Cautious in a Big City

26 Local Customs

27 Shuttle Bus at the Airport

Pep Talk India

School of public speaking.

  • English Conversations , English Speaking

CONVERSATION BETWEEN TRAVEL AGENT AND CUSTOMER

Pep talkers.

  • June 15, 2017

Conversation between travel agent and customer

Travel Agent : Hi sir, you gave a call regarding the booking of yours to Jaipur.

Customer : Yes, please.

Travel Agent : Sir, I would like to tell you that we have recently prepared an amazing package for that.

Customer : Could you please tell me the details of that package?

Travel Agent : Sure sir. In that package, you will get 4 nights and 3 days. Breakfast for 3 days is complimentary in this, and the complete package is for 15000/-.

Customer : That’s great!

Travel Agent : So sir, when are you planning to go?

Customer : As you know, I was planning earlier but couldn’t go due to a reason but now as you have an amazing package and I am also free so I am planning to go within this week only.

Travel Agent : That’s perfectly ok sir!

Customer : This package is valid till when?

Travel Agent : For a month.

Customer : Great. What are all formalities needed to be done?

Travel Agent : Sir for booking this package you have to pay 2500/- with a copy of your id proof and photograph.

Customer : S ure, no problem. How can I make the payment?

Travel Agent : You can pay by card, cash or cheque.

Customer : But for that, I need to visit your office. Is it possible that I can pay online and WhatsApp you my details?

Travel Agent : Sure sir, you can do that as well.

Customer : Just send me your account details and your WhatsApp number.

Travel Agent : Ok!

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A Simple Conversation Between Travel Agent And Customer in English With Tips and Guidelines

conversation with travel agent

Conversation Between Travel Agent And Customer: A conversation between travel agent and customer is paramount for establishing rapport. And just like any other business, customers are the most important part of the business. This means if there are no customers, there is no sales. Hence, any effort that goes into a business must make decisions with the customer in focus. If this is done, then any campaigns which are launched might become successful.

In the travel industry, a travel agent’s job is the most important. These individuals form the bridge between the customers and the travel industry. This means they directly interact with the end customers. Moreover, a travel agent’s job involves planning and organising major aspects of a tour – such as securing transportation and accommodation. The travel agent must also be familiar with the latest trends in the industry. Other responsibilities of the agent involve suggesting the most suitable travel plan or options that best suit the needs of the client. The agent will also be required to research and study the client’s specifications and wishes.

Guidelines for Travel Agent – Customer Interaction

Do follow these guidelines to ensure the best customer experience:

  • Always be polite to the customer/client
  • Use positive and straightforward language.
  • Keep your points very brief
  • If communicating over emails, ensure that you follow all the conventions of formal letter writing.
  • Don’t rush conversations
  • Take time to understand their requirements
  • Suggest solutions that best suits the customer’s requirements
  • Research your customer base if possible.

Sample Conversation Between Travel Agent And Customer

Following is a sample conversation between a travel agent and a customer. Please note, this customer is a lead, which means they have already shown an interest in the services offered by the travel company.

Travel Agent : Good morning, sir. I am Gupta and I am calling from Vistara Tours and Travels. You have shown interest in our Sikkim tour package. Customer : Yes, I would like to know more about this package. Travel Agent : Sir, we have 3 tour packages, and our most popular one is the Gangtok Tour. This is a 3 day, 2 night stay, with pick up and drop to the airport. Travel Agent : Day 1 includes a 4 hour journey from On day 2, the places that we cover include the Bakthang Waterfall, Tashi Viewpoint, Ganesh Tok, Enchey Monastery, Do Drulchorten Stupa, and the Banjhakri falls. This will be a part of your full day-local sightseeing. Customer : Okay, this seems very interesting. And what would be the itinerary on day 3? Travel Agent : Sir, day 3 of the tour involves an excursion to Tsomgo Lake and also the famous Baba Mandir. Tsomgo Lake is located 12,000 feet above sea level, which means the view is breathtaking. Our next stop is the Baba Harbhajan Mandir, a shrine that is dedicated to the Indian soldier Captain Harbhajan Singh. Travel Agent : The cost of this package is INR 12,000/- sir, but we are offering a festive discount. So, we are offering a special price of INR 9,000/-. This also includes a complimentary breakfast. Customer : This sounds great! Is there any validity for this package? I intend to travel to Sikkim next month. Travel Agent : Sir this package is valid until the end of this month, but if you make an advance payment, you can avail of the same prices the next month as well. Customer : Okay what would be the advance amount? Travel Agent : Sir, you can pay 15% of the package now and then pay the rest by next month. If you pay now, we shall block your dates. Customer : Great, how shall I book the package? And what are the formalities to be done? Travel Agent : Sir, I would need a copy of your identity proof. You can send me a photo of your Driving licence or PAN card. And as for the payment, you can login to our website and pay there. We accept all major credit cards and debit cards. Customer : Sound fine. But I will need to visit your office. Can you send me your address? Travel Agent : Definitely sir, I will message you the location and address on your mobile. Customer : Okay. Travel Agent : Thank you, sir. Travel Agent : And feel free to reach out to me in case you want to clarify or get in touch with us. Customer : Thank you, I will. Have a good day. Travel Agent : Okay sir, you have a good day too!

conversation with travel agent

FAQ’s on Conversations Between Travel Agent And Customers

Question 1. How do you talk to a customer?

Answer: Understand what the customer exactly wants and try to provide the best solution that fits their requirements. If possible try to understand your customer base so that you have a better understanding of their needs. Furthermore, ensure that you are very polite with your customer. Do not rush them or be aggressive. If communicating through emails, be formal and ensure that you follow all formal conventions of letter writing.

Question 2. What are the responsibilities of a travel agent?

Answer A travel agent will be required to interact directly with the customers. They must also plan and organise major aspects of a tour – such as securing transportation and accomodation. The travel agent must also be well versed with the latest trends that occur in the industry.

Visit IMPto explore similar topics, resources and guidelines.

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How to Open a Travel Agency in Dubai? (2024 Guide)

Home » Blog » How to Open a Travel Agency in Dubai? (2024 Guide)

Are you considering opening a travel agency in Dubai?  Dubai would be a great place to get started with your dreams!

This city in the UAE attracts thousands of tourists from all over the globe because of the city’s scenery and historic buildings.

The fact that Dubai has a strategic location and is provided with modern infrastructure, combined with the flow of tourists, is a great opportunity to have a travel agency.

If you are looking for the best business adventures, plan vacations that can’t be forgotten, or have a travel business, then Dubai is perfect for you to make a start.

Dubai may be the starting point in the travel industry for anyone looking to start a travel-related business.

This place can become the atom for touristic activities or business-related issues.

According to Statista , the tourism market in the UAE is predicted to grow significantly.

Advertising campaigns through social media, search engine results, printed materials, radio, and television will bring the company a $1.45 billion revenue figure by 2024.

The interval from 2024 to 2028 is a steady rise of about 3% per year, estimated at $1.63 billion in 2028.

These numbers are pretty suggestive of the coming up of a promising economy in the UAE’s economy.

In this article, we will explain the rules, market analysis, and strategy to open your travel agency in Dubai.

Steps to Open a Travel Agency in Dubai

Step 1: decide your travel business focus, step 2: find your company name, step 3: obtain tourism license, step 4: select a local agent to register the company, step 5: legal procedures, step 6: create a travel agency website, step 7: establish partnerships, step 8: setup the working environment, step 9: marketing planning, step 10: create a corporate bank account, step 11: continuous development.

The first key point here is to make a plan for the types of travel services needed to run a new business.

How far will you go? Will you be confined to a travel agency that mainly books trips and organizes things for clients?

Or shall it be a tour agent who gives a new feeling about Dubai to the tourists coming from different countries?

Another option is becoming an operator in the tour package, and thus Dubai residents can have access to remote locations in the UAE.

Decide Your Travel Business Focus

Various segments, such as packaged tours, services, airline, and hotel industries, are all the themes that you will encounter in the travel industry.

Take time to concentrate on the offered travel services and make certain that they fit in with your unique interests, skills, and knowledge. 

However you run the business, it is necessary to have a clear idea about specifically what services and experiences will be sold.

If you want to get off on the right foot in your initial planning stage, ensuring your specific theme is clear is a major step that will significantly ease the rest of the process.

Deciding on your new travel business’s name is one of the first steps, but it would first be wise to know the rules. 

There are words like global or international, which are mostly fine when you stick to them. However, it is better to pay for the terms you add.

Find Your Company Name

Besides, there are still other limitations on certain names, words appearing in them, and particular phrases.

For example, the use of insulting words and “God” in any language (English, Arabic, etc.). Dubai’s officials demand respect and refuse to accept street names that disrespect society.

Before going deeper into an exploration of name ideas, be sure you read over all the details specified in the guidelines. This will enable you to choose exactly what agrees with the naming rules and regulations.

This name becomes your bet on the brand for the rest of the world, so be sure you get it right per all applicable procedures. It takes patience to learn the official rules from the beginning, which is important. 

If you complete all the required registration steps, it is important to make sure that you apply for the correct tourism license when planning to open a travel agency in Dubai. 

Obtain Tourism License

However, you can choose from these types of licenses: 

  • A travel company license 
  • A travel agency license 
  • An inbound travel operator license 
  • An outbound travel operator license

Steps to Obtaining a Tourism License

  • Step 1: Give the company name to the Department of Economic Development (DED).
  • Step 2: Obtain preliminary approval from the DED to start your business. Fill out the form at any typing centre, get signatures from all partners, and submit it to the DED.
  • Step 3: Following preliminary approval, the DED will issue a form requesting a site inspection. Fill out the form with detailed office information, include a location map, and send it to the DED with the final documents. Before the license is granted, a DED officer will inspect it.
  • Step 4: The Limited Liability Company (LLC) agreement (MOA) should be drafted with the assistance of a legal translator and authenticated by a Notary Public.
  • Step 5: To sign the Court Agreement, all partners and attorneys must appear before a Notary.
  • Step 6: Submit all required documents, pay at the designated counter, and get your license.

If you are a foreign entrepreneur, opening a travel agency in Dubai for the first time can be tricky. It is best to seek help from local agents familiar with the process. They can guide you smoothly.

Select a Local Agent to Register the Company to Open a Travel Agency in Dubai

Dubai’s distinct language and culture can be difficult for newcomers, but having a local agent can reduce these challenges and guide you through the setup process.

Choosing the right legal structure for your Dubai-based travel agency is crucial. The type of business you form will determine which rules and laws your company must follow in the future.

Legal Procedures for opening a travel agency in dubai

The most popular legal structures that business owners choose in Dubai are:

Learn More: How to Make Money with a Travel Website in 2024? (Earn More)

Create a clean layout for your website that highlights Dubai’s attractions with high-quality visuals and compelling content.

Integrate user-friendly features like search functionality and interactive maps to ensure smooth navigation and booking. 

Consider strategically incorporating relevant keywords into your content and URLs to improve search engine optimization. 

Make your website mobile-responsive to accommodate the growing popularity of mobile devices. Integrate social media to increase engagement and share compelling content. 

To increase loyalty and repeat business, use analytics tools to track performance and prioritize exceptional customer service.

If you are looking to start a travel agency but do not know where to start, WP Travel is a plugin that can help you and your staff streamline the reservation process.

The tutorial below shows how to create a travel and tour booking website with WordPress that requires no coding.

Get WP Travel pro

The plugin includes these features to help you create an SEO-optimized travel business.

  • Integrated booking management system
  • Customizable trip itineraries
  • Integration with WooCommerce payment gateways
  • Full data reporting
  • Multiple Currency

To open a travel agency business in Dubai, it is important to devote all your time and attention to developing networking skills. 

Working with these nearby entities, such as hotels, airlines, and operational tour agencies, will not only open up avenues for revenue generation but also offer hundreds of opportunities.

Such collaborations not only broaden the scope of services offered but also induce an image of honesty, thus ensuring clients that their journeys will have the highest quality and are fully reliant on the agency.

Through the development of cooperation within the tourism business, the agency will be able to use the power of suppliers to receive privileged deals and discounts and access to special packages.

If you get into an LLC (limited liability company), the local sponsor holding 51% ownership will be your requirement too.

Taking advantage of these partnership possibilities is one of the most effective ways to increase customers’ confidence and provide your agency with a wide range of options.

Opening a travel agency in Dubai requires a well-planned working environment. Begin by securing the best location with enough room for a reception area, consultation rooms, and employee workstations. 

Set up the office with comfortable seating, vibrant travel displays, and cutting-edge technology to ensure smooth booking and coordination.

Provide your team with powerful travel management software as well as secure payment gateways. 

Developing partnerships with airlines, hotels, and activity providers to provide a diverse range of travel packages.

Give your employees thorough training in destination knowledge, customer service, and industry regulations. 

To provide exceptional experiences for your clients, update your offerings regularly and stay current with travel trends.

Establish a strong online presence by developing an informative website and employing digital marketing tactics like SEO, social media, and email campaigns.

Marketing Planning to Open a Travel Agency in Dubai

Boost local brand awareness through community engagement, events, and partnerships with hotels, tour operators, and travel suppliers.

See below for a basic table summarizing marketing strategies for launching a travel agency in Dubai:

Learn More: How to Promote Your Travel Business?

Open a business bank account to handle all financial transactions.

Create a corporate bank account to open a travel agency in dubai

Make sure you have a trade license to be recognized. Choose your bank carefully to avoid problems for your travel agency.

To be successful, a new travel agency must constantly improve. The travel industry changes frequently, so it is critical to understand what customers want.

Continuous Development to open a travel agency in Dubai

To improve your agency, learn from your mistakes, listen to your customers, and stay current on travel trends. 

Here are some of the areas to focus on to survive as a travel agency :

  • Ask customers for feedback regularly.
  • Stay up-to-date on what is happening in travel.
  • Introduce new concepts to your team.
  • Examine and enhance your business’s operations.

If you continue to improve, your agency will flourish, become more efficient, and provide excellent tourist experiences in Dubai.

Learn More: How To Start a Travel Agency From Scratch Making Profit?

In summary, the opening of a travel agency in Dubai, which is set in the dynamic tourism sector, will allow for a good business future.

Through compliance with the legislative rules, conducting in-depth market research, creating a business plan with a special touch and fostering strategic partnerships, entrepreneurs can overcome challenges and take a place in the driver’s seat of the available business opportunities.

By displaying an eyes-on and obstinate spirit, a client-oriented attitude, and a step-by-step move, the dream of a travel agency in Dubai could be the source of success and satisfaction in this altering sector.

You need to be either a national or a sponsor of the UAE, and you need to go through the proper channels, which include registering your company and then obtaining all the required permits from relevant authorities.

With regards to licenses, one should nearly always need a DED and DTCM certificate from a travel agency.

If you comply with the given circumstances and are eligible for proper permits, you can be a home-based worker.

Yes, you can provide both inbound (tourist services within the territory of the UAE) and outbound (international tourism) operations, should you wish so. Whether and what licenses you receive will affect your ability to do so in practice.

Staff needs to be trained on subject matters such as destination knowledge, customer relations, sales techniques, and the relevant software technology and information systems for the industry.

Also, if you liked this article, then subscribing to our  YouTube Channel  for WordPress video tutorials would be the cherry on top. 

You can also find us on  Facebook ,  Instagram,   Twitter,  Linkedin ,  TikTok ,  Pinterest , and our dedicated, engaging  Facebook user community .

Further, if you have any queries, please submit them to our  Contact page .

You can get  WP Travel Pro  to start creating your travel and tour booking website within minutes without any hassle of coding.

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Yam Bahadur Chhetri is a content writer and vivid contributor to the WordPress community and a WordPress enthusiast with an experience of 7+ years in the relative field. He also loves to develop WordPress Themes, Plugins, and custom WordPress development for clients.

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A Simple Conversation Between Travel Agent And Customer in English With Tips and Guidelines

conversation with travel agent

Conversation Between Travel Agent And Customer: A conversation between travel agent and customer is paramount for establishing rapport. And just like any other business, customers are the most important part of the business. This means if there are no customers, there is no sales. Hence, any effort that goes into a business must make decisions with the customer in focus. If this is done, then any campaigns which are launched might become successful.

In the travel industry, a travel agent’s job is the most important. These individuals form the bridge between the customers and the travel industry. This means they directly interact with the end customers. Moreover, a travel agent’s job involves planning and organising major aspects of a tour – such as securing transportation and accommodation. The travel agent must also be familiar with the latest trends in the industry. Other responsibilities of the agent involve suggesting the most suitable travel plan or options that best suit the needs of the client. The agent will also be required to research and study the client’s specifications and wishes.

Guidelines for Travel Agent – Customer Interaction

Do follow these guidelines to ensure the best customer experience:

  • Always be polite to the customer/client
  • Use positive and straightforward language.
  • Keep your points very brief
  • If communicating over emails, ensure that you follow all the conventions of formal letter writing.
  • Don’t rush conversations
  • Take time to understand their requirements
  • Suggest solutions that best suits the customer’s requirements
  • Research your customer base if possible.

Sample Conversation Between Travel Agent And Customer

Following is a sample conversation between a travel agent and a customer. Please note, this customer is a lead, which means they have already shown an interest in the services offered by the travel company.

Travel Agent : Good morning, sir. I am Gupta and I am calling from Vistara Tours and Travels. You have shown interest in our Sikkim tour package. Customer : Yes, I would like to know more about this package. Travel Agent : Sir, we have 3 tour packages, and our most popular one is the Gangtok Tour. This is a 3 day, 2 night stay, with pick up and drop to the airport. Travel Agent : Day 1 includes a 4 hour journey from On day 2, the places that we cover include the Bakthang Waterfall, Tashi Viewpoint, Ganesh Tok, Enchey Monastery, Do Drulchorten Stupa, and the Banjhakri falls. This will be a part of your full day-local sightseeing. Customer : Okay, this seems very interesting. And what would be the itinerary on day 3? Travel Agent : Sir, day 3 of the tour involves an excursion to Tsomgo Lake and also the famous Baba Mandir. Tsomgo Lake is located 12,000 feet above sea level, which means the view is breathtaking. Our next stop is the Baba Harbhajan Mandir, a shrine that is dedicated to the Indian soldier Captain Harbhajan Singh. Travel Agent : The cost of this package is INR 12,000/- sir, but we are offering a festive discount. So, we are offering a special price of INR 9,000/-. This also includes a complimentary breakfast. Customer : This sounds great! Is there any validity for this package? I intend to travel to Sikkim next month. Travel Agent : Sir this package is valid until the end of this month, but if you make an advance payment, you can avail of the same prices the next month as well. Customer : Okay what would be the advance amount? Travel Agent : Sir, you can pay 15% of the package now and then pay the rest by next month. If you pay now, we shall block your dates. Customer : Great, how shall I book the package? And what are the formalities to be done? Travel Agent : Sir, I would need a copy of your identity proof. You can send me a photo of your Driving licence or PAN card. And as for the payment, you can login to our website and pay there. We accept all major credit cards and debit cards. Customer : Sound fine. But I will need to visit your office. Can you send me your address? Travel Agent : Definitely sir, I will message you the location and address on your mobile. Customer : Okay. Travel Agent : Thank you, sir. Travel Agent : And feel free to reach out to me in case you want to clarify or get in touch with us. Customer : Thank you, I will. Have a good day. Travel Agent : Okay sir, you have a good day too!

Conversation Between Travel Agent And Customer

FAQ’s on Conversations Between Travel Agent And Customers

Question 1. How do you talk to a customer?

Answer: Understand what the customer exactly wants and try to provide the best solution that fits their requirements. If possible try to understand your customer base so that you have a better understanding of their needs. Furthermore, ensure that you are very polite with your customer. Do not rush them or be aggressive. If communicating through emails, be formal and ensure that you follow all formal conventions of letter writing.

Question 2. What are the responsibilities of a travel agent?

Answer A travel agent will be required to interact directly with the customers. They must also plan and organise major aspects of a tour – such as securing transportation and accomodation. The travel agent must also be well versed with the latest trends that occur in the industry.

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