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Chester’s Award-winning ‘Travelled Agents’

Proud to be Chester’s local travel agent, where service is at our heart, no matter where you are travelling.

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47 years operating on the high street

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We are here to make your holiday special

Welcome to Deva Travel, Chester’s award-winning independent travel agency, proudly offering a bespoke service from our home on the historic rows for 47 years. We work with an array of partners to bring you a diverse portfolio of holidays for all budgets, from city breaks and scenic cruises to beach retreats and ski trips. Whether it’s a luxury escape, a new adventure or you want to explore solo, our team of ‘Travelled Agents’ have the knowledge to help. Plus, with our renowned level of personal service, we take care of every detail, no matter who you are, or where you are going.

So, feel free to visit us in the heart of the city centre for a chat about your future holiday plans and discover how we can help.

“For me, travel is really exceptional when it’s combined with the best level of service. So, I look forward to welcoming you to the world of Deva, where we put your holiday before anything else!”

Come & see us

Book an appointment in our shop for a chat with our team

Give us a call

Speak to our Travelled Agents on 01244 348822

Send an enquiry

Send us a message by email and we’ll get back to you

tui travel agent chester

The Deva Travel experience

At Deva Travel, we are proud of our award-winning personal service that we deliver to every client, every time. We have extensive travel knowledge that we love to share across our diverse portfolio – so, we really are here for everyone.

  • Trusted agents with extensive travel experience
  • Award-winning and welcoming face-to-face service
  • Diverse holiday experiences from relaxing beach breaks to ski holidays
  • Local travel agent in the heart of Chester

5 Reasons to plan a holiday with Deva

Want to know exactly what makes us stand above the rest? Find out more about the reasons why our clients come back to us for their holidays, year after year.

  •  100% financial protection
  •  We are the ‘Travelled Agents’
  •  Genuine customer service
  •  We are more than Google!
  •  Diverse travel partners

Meet our ‘Travelled Agents’

Our team are the heart of Deva Travel. With extensive travel experience, we love nothing more than sharing our knowledge to find your perfect holiday.

Alison Daniel

Helen ferguson, caroline jeacock, amanda hughes.

Deva Travel is located in the heart of Chester city centre on the upper rows of Bridge Street.

If you’d like to stop by and say hello, you can visit us any time during our open hours below:

Monday to Friday : 9 am–5 pm Saturday : 9 am–3 pm Sunday: Closed

Browse our portfolio

Our portfolio covers an exceptional array of experiences, from beach breaks to wildlife adventures and so much more! Get a taste of what we can do by browsing the following holidays – for more, our Travel Consultants will be more than happy to help.

City Breaks

Whether it’s for a weekend or longer, city breaks are the perfect way to get to know new cultures.

Beach Holidays

Warm yourself up with a carefully chosen beach holiday. Find the softest sands and most picturesque shores with our help.

From cultural breaks to tropical tours, we proudly work with an array of cruise operators that cater for all tastes and budgets.

Escorted Tours

Join an escorted tour, the perfect way to meet like-minded travellers while you explore.

Flight Only

We work with all airlines and hold an ATOL licence, so we can arrange any flight for you.

Honeymoons and Pre-Moons

We’ll take care of every detail for your special escape with our award-winning service.

Long Haul Tailor-made

Trust us to plan your long haul tailor-made holiday with an unrivalled level of expertise.

Overseas Weddings

For romantics who yearn to tie the knot on far away shores, you can trust us to help plan your special day.

Relax and take in beautiful vistas as you travel cross-country with a unique rail experience.

Ski Holidays

Whether you are a skiing novice or expert, we can help you find the perfect destinations and properties.

Spa Holidays

Soothe your soul and renew your spirit with a holiday to a holistic sanctuary.

Special Interests

Whether it’s a walking holiday, solo travel or wine tasting tour, we have the expertise to help.

Combine your next holiday with exciting sporting events around with the world.

UK Breaks & Coach Tours

Enjoy a staycation or travel the country with the leading UK coach tour operators

Villa holidays are the perfect option for extra space or those wanting a home-from-home experience.

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Make a start on finding your next holiday with some of our best holiday offers you can book now.

Come & see us

You can find us in the heart of Chester city centre on the rows of Bridge Street.

We love seeing you in our shop so we can have a good talk about your holiday. You can drop by to see us or book an appointment for your preferred time below.

From our clients…

We love nothing more than impressing our clients with our award-winning service. See some of their reviews below.

Excellent service at Deva has meant that we book through Deva rather than online or direct with cruise lines.  We have worked with Caroline Jeacock as our main agent for some years and can say nothing but good things about her.  She is incredibly efficient and has such a nice and caring attitude.  We have also had the support of Amanda Hughes and, again, we sing her praises for efficiency, professionalism and being very personable.  Indeed, on other occasions when Caroline or Amanda are unavailable, the excellent service remains with your other members of staff. We remain loyal customers of Deva Travel.

We’ve used Deva Travel several times and each time I have been impressed with the level of service. In time we have booked you have been able to put our ideas into a great holiday. We have been impressed that you achieved a cost reduction every time by going to more than one company to compare prices. Our most recent booking was made by Emma who worked really hard to get us the dates, airlines, hotels and itinerary we wanted, in spite of us changing our dates at the last minute. Great Service all round.

I would like to say a big thank you to Deva Travel and in particular Helen Ferguson. Deva Travel has become synonymous with exceptional customer service and support to which I have now embraced. Helen always goes beyond to provide excellent customer service and support. She is attentive, respectful and most of all listens carefully to what I am saying. Helen also has the ability to understand and match up solutions to my needs. Thank you for a very professional and personal service.

To Amanda Hughes, You always have a very good grasp of what is required by me and you always exceed my expectations, because your service has always been first class. 10/10 for excellent service.

We just wanted to say a massive thank you to Caroline Jeacock and all at Deva Travel for planning our perfect honeymoon trip this year to Canada. Caroline could not have been more helpful, professional, informative, friendly….and patient! The level of care and service that we received at Deva travel was way above and beyond what we have received from any other organisations (not just travel agents). We would have no hesitation in recommending Deva travel to our family and friends and to using your excellent services again in the future. The card we received for our wedding was a really nice personal touch too! Thank you all so much.

Just a line from Shirley and myself to say thank you for your efforts in organising things for our Australian/Singapore trip, which we have just arrived back (exhausted) from. Everything worked superbly, except for the flight from Singapore to Cairns with Silk Air, but that was nothing you had control of so it matters not! Again, thank you from both of us and we will see you again when our next adventure comes up.

On behalf of my husband and I, we would like to thank you very much for all your assistance for us to book such an amazing holiday at Euro Disney for all of our much loved family. Everything you explained to use from leaving Manchester Airport to the Disney parks was spot on. Thank you ever so much it’s been very nice meeting you and if anybody asks me about our amazing and fantastic holiday and one we will remember, we will certainly be recommending you to them all.

We are proud to have won at the Chester BID Annual Customer Service Awards in 2023, 2022, 2019, 2018 and 2017.

tui travel agent chester

Stay in Touch

Come and see us.

We love seeing you in our shop so we can have a good talk about your holiday.

You can pop in whenever you’re passing by during our opening hours – or, if you’d rather let us know you’re coming in advance, book an appointment through the form below.

Send an Enquiry

If you don’t have time to speak to us right now, you can send us an enquiry through the form below.

Simply leave your contact details and give us an idea of what you’re looking for. We’ll get back to you at a time that suits you.

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16-18 Foregate Street

Chester CH1 1HA

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Travel Agents in Chester, Cheshire

Deva travel & tours ltd, mulberry travel, chester travel connection, sandy lane travel, hays travel chester city, caribbean reunion club, spectate sports travel, lime management ltd, kuoni chester, tui holiday superstore, tui holiday store, n j t bramble travel, trailfinders ltd, hoole travel ltd, emma mackley private travel, perfect getaways, hays travel connah's quay, c p sports solutions ltd, delmar world, travel innovation group, hays travel ellesmere port, the global travel group, tarporley travel.

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Travel Agents in Chester

Browse Travel Agents in Chester featuring photos, videos, special offers and testimonials to help you choose the right local Travel Agents for you.

One Small Step Travel

6 Orchard Close, Chester, Cheshire, CH2 2JD

  01244 3...   01244 3...

  Website

  Message now

  Review Now

We are specialists in Egypt, we offer River Nile Cruises from £479 which includes 10 free excursions and full board. You can...

  travel agent

Chester Travel Connection

52 Watergate Street, Chester, Cheshire, CH1 2LA

Inspiring Travel Company

Bridge Stone House, 80 Lower Bridge Street, Chester, Cheshire, CH1 1RU

  01244 4...   01244 4...

Spectate Sports Travel

Bridgetown House, 80 Lower Bridge Street, Chester, Cheshire, CH1 1RU

Thomas Cook Travel Store

10 Bridge Street, Chester, CH1 1NQ

  01244 9...   01244 9...

Deva Travel & Tours Ltd

55 Bridge Street Row East, Chester, Cheshire, CH1 1PP

Thomson Travel Group Ltd

38 Northgate Street, Chester, Cheshire, CH1 2HA

Mulberry Travel

The Steam Mill Business Centre, Steam Mill Street, Chester, Cheshire, CH3 5AN

  01244 5...   01244 5...

  1 Photo

  Venice Simplon-Orient-Express , Venice , Italian Short Breaks , Andrea Bocelli Lajatico , Weddings Abroad

tui travel agent chester

Hays Travel Chester City

5 Bridge Street, Chester, Cheshire, CH1 1NG

Edenred (Travel) Ltd

Capital World Travel Ltd, Sandpiper Way Chester Business P, Chester Business Park, Chester, Cheshire, CH4 9QE

  01244 6...   01244 6...

Concorde House Canal Street, Chester, Cheshire, CH1 4EJ

  020 358...   020 358...

Last updated 04/10/2023 @ 10:17:21"> Zulu Travel Services Ltd

  0333 53...   0333 53...

  website

  4 Photos

  • Zulu Travel: Your Best Travel Partner!

Zulu Travel Services Ltd is a full-service travel agency, offering our customers (both budget-friendly and luxury) the best and...

tui travel agent chester

Turquoise Travel

Kohima Crescent, Chester, Cheshire, CH3 6GD

  07403 2...   07403 2...

  0151 32...   0151 32...

  2 Photos

Welcome to GM Travel. We are experienced in travel agents based in Bromborough Wirral. We specialise in providing all your mini...

  * Travel Agency , * 16 Seat Vehicle , * Mini Bus , * Airport Run , * Parties

tui travel agent chester

Hoole Travel Ltd

3b Faulkner Street, Hoole, Chester, Cheshire, CH2 3BD

Last updated 05/01/2024 @ 08:12:52"> Reeds Rains Estate Agents Chester

29 Watergate Street, Chester, CH1 2LB

At Reeds Rains Estate Agents Chester we have the local expertise and knowledge to make home buying, selling, letting or renting a...

  Estate Agent , Landlord services , Free property valuation , Free rental valuation , Property for sale , Property to rent , Property sales , Property rentals , Letting agent , Local estate agent , Local letting agent , Land for sale , New build house for sale

tui travel agent chester

Sandy Lane Travel

47 Westminster Road, Hoole, Chester, Cheshire, CH2 3AX

Global Travel Worldwide

69 Hoole Road, Chester, Cheshire, CH1 2NJ

Emma Mackley Private Travel

45 Park Drive, Hoole, Chester, Cheshire, CH2 3JR

The Perfect Getaway (Global Travel) Ltd

Unit B1, Chester Trade Park, Bumpers Lane, Sealand Industrial Es, Chester, CH1 4LT

Mulberry Travel LtdBelmond-British-Pullman-The-Dinner-dessert-win

The Steam Mill St The Steam Mill St, Chester, Cheshire, CH3 5AN

  0800 12...   0800 12...

Tui Holiday Store

16-18 Foregate Street, Chester, Cheshire, CH1 1HA

Find and book your next holiday at the TUI Holiday Store in Chester. We've got personal service and tailor-made holidays all...

  Cheap Holidays , Holidays , All Inclusive Holidays , Last Minute Holidays , Travel , Holiday Deals , Holiday Offers , Summer Holidays

tui travel agent chester

9 Floor 341-349 Oxford St., Cheshunt, Chester, NW11 0AD

  01392 3...   01392 3...

Northwood Estate Agents

47 Lower Bridge Street, CHESTER, Cheshire, CH1 1RS

Las Casas Canarias

  020 794...   020 794...

Unit 6 Broughton Shopping Park, Broughton Park, CH4 0DP

Hays Travel Birtley

4 Arndale House, Durham Road, Birtley, Chester le Street, County Durham, DH3 2PG

  0191 41...   0191 41...

Chester Estate Agents

Park House, 37 Lower Bridge Street, Chester, Cheshire, CH1 1RS

Leaders Estate Agents Chester

30 Lower Bridge Street, Chester, Cheshire, CH1 1RD

  properties for sale , property to rent , properties for let

Trailfinders Ltd

17-19 Bridge Street, Chester, Cheshire, CH1 1NG

  01244 8...   01244 8...

Hays Travel Chester-le-street

90 Front Street, Chester le Street, County Durham, DH3 3BB

  0191 38...   0191 38...

Last updated 02/01/2024 @ 06:58:08"> Beresford Adams Sales and Letting Agents Chester

1-3 Friarsgate, Grosvenor Street, Chester, CH1 1XG

  • Click here for a free property valuation

Whether you are buying, selling, letting or renting with us, we are very much open and operational, with your health and safety as...

tui travel agent chester

Kuoni Chester

8 Eastgate Street, Chester, Cheshire, CH1 1LE

Virgin Holidays

Debenhams, 34-40 Eastgate Row, Chester, Cheshire, CH1 1LF

  0344 55...   0344 55...

Last updated 23/08/2023 @ 13:08:16"> TUI Holiday Store

Broughton Shopping Park, Unit 3a, Broughton, CH4 0DE

Find and book your next holiday at the TUI Holiday Store in Broughton. Whether you've already booked online and need a helping...

  All Inclusive Holidays , Cheap Holidays , Holiday Deals , Holiday Offers , Holidays , Last Minute Holidays , Summer Holidays , Travel Money , Travel

tui travel agent chester

Unit B1, Chester Trade Park, Bumpers Lane, Sealand Industrial Es Unit B1, Chester Trade Park, Bumpers Lane, Sealand Industrial Es, Chester, SK9 5BB

  01625 5...   01625 5...

Caribbean Reunion Club

Concorde House, 6 Canal Street, Chester, Cheshire, CH1 4EJ

  020 734...   020 734...

Somerville's Estate Agents

24a Charles Street, Hoole, Chester, Cheshire, CH2 3AZ

Travel Innovation Group

World House, Lloyd Drive, Ellesmere Port, Cheshire, CH65 9HQ

  0151 35...   0151 35...

Buckley Travel Ltd

5 Brunswick Road, Buckley, Clwyd, CH7 2ED

Last updated 03/01/2024 @ 03:12:40"> Reeds Rains Estate Agents Chester le Street

Front Street, Bridge End Chambers, Chester-le-Street, DH3 3QY

At Reeds Rains Estate Agents Chester le Street we have the local expertise and knowledge to make home buying, selling, letting or...

tui travel agent chester

The Global Travel Group

Glendale House Glendale Park Glendale Avenue, Sandycroft Industrial Estate, Sandycroft, Deeside, Clwyd, CH5 2DL

  0844 82...   0844 82...

Regus House Herons Way, Chester, CH4 9QR

26 Mercer Walk, The Port Arcade, Ellesmere Port, South Wirral, CH65 0AP

  0151 36...   0151 36...

Hays Travel Ellesmere Port

35 Marina Drive, Ellesmere Port, Cheshire, CH65 0AN

Hays Travel Connah's Quay

Unit C District Centre Flintshire Wales, Connah's Quay, Deeside, Clwyd, CH5 4DQ

The Global Travel Group Plc

Glendale House, Glendale Business Park, Sandycroft, Deeside, Clwyd, CH5 2DL

  0870 42...   0870 42...

Estate Agent Supplies

Freshfields Woodlands Avenue, Chestershire West & Chester, Chester, CH1 4AT

tui travel agent chester

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9 Bridge Street, Chester, CH1 1NG

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Can a travel agent save you money?

tui travel agent chester

You could be spending hundreds of pounds more on a package holiday by booking with a travel agent instead of online, a Which? Travel investigation has found.

Our mystery shoppers paid multiple visits to Co-Op Travel, Hays , Kuoni and Tui branches and found a couple could have saved, on average, £252 on a one week holiday in Spain and £162 for two weeks in the Dominican Republic by booking the same holiday online instead. In the most extreme example, seven nights in Spain was £887 cheaper online compared to Kuoni’s quote.

If you weren’t tech savvy or hadn’t checked online before setting out, you’d have paid way over the odds.

We carried out 16 mystery shops in 12 high street stores across the four brands. Posing as holidaymakers, we asked for quotes for a one-week holiday in Marbella in June or a two-week holiday in the Dominican Republic in November. After leaving the stores, our shoppers phoned Which? researchers who checked the cheapest price for the same holiday online.

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Travel agent prices compared

Our mystery shoppers also tried to haggle with high street travel agents to see if they would be willing to beat or match online prices - with mixed results.

Two weeks in the Dominican Republic

Hays knocked £319 off a Dominican Republic holiday, making it just £50 more expensive than online instead of £369 more. Co-Op Travel took £285 off its original quote but was still £126 more than booking directly online with Tui (the tour operator). Even Tui itself wouldn’t match its own online price.

Table notes:  Prices were collected in February and March. Difference the highest difference we found at any store we visited. Online price collected on same day as in-store directly from tour operator's website. Price after haggling final price quoted after our mystery shopper returned to store with the online price.

One week in Marbella

The most Kuoni was willing to shave off the Marbella holiday was £207, which still meant it was £680 more expensive than online. Kuoni explained any more and it would have made a loss on the booking and that easyJet could probably offer it cheaper because they have greater demand and buying power for that destination.

What about travel agent customer service?

We also asked our mystery shoppers to rate the customer service they received. It was mostly excellent, with shoppers rating service as four or five stars in 11 of 16 visits. Hays and Kuoni, both Which? Recommended Providers , shone through. Hays in particular received glowing reviews; three out of four mystery shoppers awarded them the full five stars for customer service.

And it was this level of customer service that most companies told us makes the travel agent service stand out, when we put our findings to them

Hays told us: ‘Our customers understand and appreciate that self-service – while cheaper – does not offer the same sense of security and confidence as booking through an agent.’

On the Marbella holiday, Kuoni said: ‘The majority of the holidays we plan are tailor-made to customer requirements, including lots of multi-centre, tailor-made trips not easy to replicate online.’ It added: ‘If the customer is booking purely on price, we’d always be very open that they may in this instance be better off booking directly online.’

Similarly, Co-op Travel told us: ‘The advice and support our customers receive from our teams is far-reaching and  goes beyond the support that they would receive from an online booking system.’

During our visits to Tui, the travel agents instantly matched most holidays to its online prices (give or take a few pounds). But some of our mystery shoppers were told that an in-store booking afforded us the luxury of popping back to have any problems dealt with on the spot. However, a spokesperson for Tui assured us this service was open to all customers – even if they had booked online.

How does Travel Counsellors work?

Finally we took our prices to Travel Counsellors, one of the UK’s largest network of independent travel agents, to see if it could get us a cheaper price.

As a franchise, Travel Counsellors operates slightly differently. Its agents work remotely for themselves, under the umbrella of the company. Simply find a travel expert local to you on its website , phone them up and explain what you’re looking for. You then wait while they do the research and come back with a quote. They will walk you through the holiday and make any amends until it’s right, either over the phone or in-person if you prefer.  

All four agents failed to match the lowest prices we’d found for our two holidays; a Tui package holiday to the Dominican came out at £453 more with one agent compared to online with Tui.

However, the company admitted that you would probably find ready-made package holidays cheaper elsewhere. It said: ‘The value Travel Counsellors adds really comes in around more complex, long-haul itineraries and support for the whole customer experience, not just at the time of booking. So, in this context we don’t feel it is fair or representative of what we do and what our model is based on, or the value our travel counsellors really do deliver.’

And it did deliver. Three out of four of its agents were rated the full five stars for their attentiveness by our mystery shopper, who said they were ‘friendly, chatty [and] seemed   very keen to help.’

Should I book with a travel agent?

If you simply want the best price on a package holiday, no. Our research found prices were almost always cheaper when booked directly, online with the tour operator.

But when it comes to that big holiday with lots of moving parts it can be worth calling in the experts. The more unusual and more expensive the holiday, the more likely they are to be able to save you money and they can also offer insider advice. The customer service our mystery shoppers received was mostly excellent, and that can be invaluable if any part of your holiday doesn’t work out as planned.

Whoever you book with, make sure you book a package holiday. That gives you the best protections if things go wrong or get cancelled.

Our research

In February and March 2023, our fieldworkers made 16 mystery shops to 12 high street stores and four Travel Counsellors. For each holiday, both the online and in-store prices were collected on the same day.

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    Getting a hold of us. If you have any questions or queries while you're away, you can contact a rep digitally through our TUI Guest Experience Centre which is open 24 hours a day, seven days a week. Here's how you can get in touch: Download the TUI App - this is the easiest way to get hold of us. Call +4420 38 303 111 (calls from abroad ...

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    6 Orchard Close, Chester, Cheshire, CH2 2JD. 01244 3... Website. Message now. Review Now. We are specialists in Egypt, we offer River Nile Cruises from £479 which includes 10 free excursions and full board. You can... travel agent.

  13. Tui, Chester Le Street

    Search for local Travel Agents & Services near you on Yell. Find Tui in Chester Le Street, DH3. Get contact details, videos, photos, opening times and map directions. Search for local Travel Agents & Services near you on Yell. Yell.com Yell Business. Download the app Get a free listing Advertise 0800 777 449.

  14. Chester City

    Hays Travel Chester City Branch - Award winning service for holidays and travel money - Hays Travel. 0800 408 4048. Branch Locator. Speak to one of our expert advisors. Hays Travel Chester City Branch - Award winning service for holidays and travel money from the UK's largest independent travel agent. Visit our Chester City store.

  15. TUI Holiday Store, Broughton Shopping Park, Broughton

    At our TUI Travel Money counter we can offer you great rates on over 50 currencies worldwide, with no commission.) Menu. 0; TUI Store Finder » TUI Holiday Store. TUI Holiday Store. Broughton Shopping Park Broughton, CH4 0DE. Get directions ... Travel Agency. Over 100 Years Experience Creating Amazing Holidays. ATOL Protected. Fly From 21 UK ...

  16. Find Travel Agents Near Me in Chester

    Find Travel Agents near Chester on Yell. If planning a holiday, search for travel operators near you. Reviews, opening hours and contact details for Travel Agents. ... More info for Tui. K. Elite Travel Concierge. Travel Agents & Services. Website. Call Tel 01244 207700 . 560 yds | 55 Bridge Street Row East, Chester, CH1 1PP. Open now Closes at ...

  17. TUI Holiday Store Chester Le Street ⏰ opening times 68 Front Street

    Find ⏰ opening times for TUI Holiday Store in 68 Front Street, Chester Le Street, Durham, DH3 3BD and check other details as well ... Home ; Travel Agents Chester Le Street ; TUI Holiday Store ; Opens in 4 days. TUI Holiday Store opening times. Updated on 24/05/2023 +44 191 388 6688. Call: +441913886688. Directions . Website . TUI Holiday ...

  18. TUI.co.uk

    TUI.co.uk is your one-stop shop for holidays, flights and cruises in 2024 and 2025. Whether you're looking for a relaxing beach break, a family-friendly adventure, or a cultural city escape, you'll find it here. Plus, save up to £250* with code SALE and enjoy low deposits, ATOL protection and free kids' places. Book now and live happy with TUI.co.uk.

  19. Is it cheaper to book my holiday online or with a travel agent?

    Two weeks in the Dominican Republic. Hays knocked £319 off a Dominican Republic holiday, making it just £50 more expensive than online instead of £369 more. Co-Op Travel took £285 off its original quote but was still £126 more than booking directly online with Tui (the tour operator). Even Tui itself wouldn't match its own online price.

  20. Travel Agents & Services near me in Chester Le Street

    Find Travel Agents & Services near Chester Le Street on Yell. If planning a holiday, search for travel operators near you. Reviews, opening hours and contact details for Travel Agents & Services. ... More info for Tui. M. Hays Travel. Travel Agents & Services. Website. Call Tel 01207 236000 . 5.1 mi | 12 Front St, Stanley, DH9 0HX. Closed Opens ...

  21. Travel Agent Jobs in Chester

    travel agent jobs in Chester. Sort by: relevance - date. 81 jobs. Apprentice Travel Consultant. Sporting Events global Ltd. Cheshire. ... As a trainee travel agent this is the perfect opportunity to launch your career in customer service, and sales sector and to broaden your skills.