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Travel Medical Insurance

Emergency medical treatment can cost thousands.

Protect yourself with unlimited coverage for eligible emergency medical expenses Disclaimer 1 and 24/7 assistance.

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Essential coverage for canadians, classic medical plan.

Single Trip: Ages 0-64 Multi-Trip: Ages 0-64

For travellers who need emergency medical coverage for trips outside their home province or territory.

• Unlimited emergency medical Disclaimer 1
• Direct payment of emergency medical bills Disclaimer 3
• 24-hour worldwide emergency medical assistance
• No deductible payment required

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• No health questions required
• Stable Opens in new window pre-existing medical conditions are covered Disclaimer 2
• Single trip and multi-trip annual plan options Opens in new window
• 9-, 16-, 30- and 60-day trip duration options available for multi-trip annual plans (call for 30- and 60-day options)
• Family plan pricing available

Policy Documents:

For complete coverage details, limitations and exclusions, see:

• Classic Medical (Single Trip) Opens PDF in new window
• Classic Medical (Multi-Trip Annual) Opens PDF in new window

TravelCare ® Medical Plan

Single Trip: Ages 65+ Multi-Trip: Ages 65+

For travellers age 65 and up who need emergency medical coverage for trips outside their home province or territory.

• A few health questions are required
• Stable Opens in new window pre-existing conditions may be covered depending on the TravelCare Category Opens in new window for which you qualify
• TravelCare Medical (Single Trip) Opens PDF in new window
• TravelCare Medical (Multi-Trip Annual) Opens PDF in new window

4-Day Getaway Multi-Trip Annual Medical Plan

For travellers who want the ability to take unlimited quick trips outside their home province or territory in the next year for one low price.

• No medical questions and no health exam
• Stable Opens in new window pre-existing conditions are covered
• Family plan pricing available (to age 59)
• 4-Day Getaway Multi-Trip Annual Medical Plan Opens PDF in new window

Make sure you have the right travel insurance—get an online quote or talk to a licensed insurance advisor.

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• Find a Branch
• Call 1-800-769-2511

Travel Insurance for RBC Clients 1

New more coverage options are now available..

As an RBC client, you now have more choice when it comes to the travel insurance you can purchase through RBC. Tell me more opens modal window

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Attention: getting medical or emergency assistance while travelling.

If you need help during your trip for a medical or other travel emergency, help is available 24/7.

Explore Your Coverage Options

Travel insurance packages.

Covers you for the widest range of unexpected travel situations.

Travel Medical Insurance

Helps to fill the gap left by your provincial health insurance.

Trip Cancellation and Interruption Insurance

Covers non-refundable and/or non-transferable trip expenses if your plans are cancelled or interrupted.

Travel Insurance Information for Trip Types

Choose from the topics below for some information on the type of coverage that may be right for you:

Reasons To RBC Travel Insurance

• 24/7 worldwide emergency medical assistance
• Multilingual assistance from caring professionals

Travel Insurance FAQs

Have a question about travel insurance? Get the answers you need here.

Eligibility

To be eligible for this insurance coverage, a traveller must be:

• A client of the RBC companies or a spouse or child of a client
• A Canadian resident (applicable for Emergency Medical Insurance Coverage)

Note: when you purchase travel insurance from us, you are enrolling in coverage under a group insurance master policy issued by RBC Insurance Company of Canada to RBC Royal Bank. Upon enrollment, a certificate of insurance will be issued to you together with the insurance application/confirmation of coverage and medical questionnaire (if applicable). The certificate of insurance contains the terms and conditions of your insurance coverage and together with the items listed above form part of your insurance contract.

Generally speaking, no. While your age can affect your eligibility for certain coverages, we have packages and plans that cover all age groups. If you are age 65 or older, we may ask you to answer a few questions about your health to make sure you have the most appropriate coverage.

Yes, you may purchase a policy for your parents. Simply call us at 1-800-565-3129 or get a quote online . Depending on their age, they may be required to complete health questions in order to obtain coverage. If this is not a requirement, please keep in mind that all terms and conditions apply to your parents, therefore we recommend that you review the insurance with them prior to purchase.

Possibly. Depending on your age, medical condition and, if applicable, your answers to our health questions, pre-existing medical conditions Definition opens in new window are covered if they are stable Definition opens in new window for a certain time period (as specified in your policy) before your policy's effective date.

Note: Please refer to the certificate of insurance document for complete coverage details regarding pre-existing conditions.

Your answers to the health questions (if applicable) will be used to help determine the benefits you are eligible to receive under your certificate of insurance.

When answering the health questions:

• Take your time. The questions may take up to 10 minutes to complete.
• You (the applicant) should complete the Medical Questionnaire. (If you have someone else complete the Medical Questionnaire on your behalf, it is still your responsibility to make sure the answers to the questions are correct.)
• Read and answer each question carefully and accurately. Review your answers to confirm they are correct. Incorrect answers may lead to your coverage being voided or your claim denied.
• Have your prescriptions or a description of your medications nearby for reference.
• If you are unsure about any questions regarding your medical condition Definition opens in new window or medications, please speak to your physician.

If necessary, a family member or close friend can complete the questions on your behalf. Please keep in mind, however, that it is still your responsibility to make sure the answers are correct.

Yes, it is recommended that you buy coverage for your spouse as well.

This answer depends largely on your child's age.

• If your child is under 2 years old and you are purchasing the Deluxe Package or a TravelCare ® Package, then your child receives emergency medical coverage at no extra cost.
• If your child is 2 or older , you'll need to purchase emergency medical coverage for him or her.
• No matter how old your child is , if you've purchased an airline ticket or made a separate trip deposit for him or her, consider buying a travel insurance package or trip cancellation and interruption insurance .

The right coverage for your trip depends on several factors, including (but not limited to) where you're travelling to, how long you’ll be gone, the kind of transportation you'll be using and, in some instances, your overall health. View all of our travel insurance products now.

An accident, illness or medical emergency can happen anywhere, anytime. If you need medical care or treatment in another country, your government health plan may cover only a portion of the costs. Travel insurance starts where these plans leave off.

Plus, with our emergency medical coverage, you have access to the multilingual representatives of Allianz Global Assistance.

Because our representatives are multilingual and have 24-hour access to real-time translation services, we can provide the help you need in your own language—and also have someone to communicate on your behalf with medical personnel who may speak a different language.

Whenever possible, Allianz Global Assistance will also request for the medical service provider within the network to bill the covered medical expenses directly to us instead of you—reducing your stress and hassle.

Yes, if you are travelling outside your home province or territory. There are several reasons why it's important to get travel medical insurance when you're travelling within Canada. One reason is that accidents can happen anywhere. Another is that government health insurance plans do have limits on reimbursement of emergency medical expenses incurred while you are in another province. For example, the ambulance, emergency dental treatment and prescription drugs might not be covered by some government health insurance plans.

You may extend your coverage if you extend your trip, subject to certain conditions of your certificate of insurance.

If you've purchased a single trip plan, the following conditions apply:

• If you have not had a medical condition Definition opens in new window during your trip or while covered under your policy, you can request an extension by contacting us at 1-800-565-3129 before your original policy’s expiry date.
• If you have had a medical condition Definition opens in new window during your trip and while covered under your certificate of insurance, you must request the extension by contacting Allianz Global Assistance. Your extension is subject to the approval of Allianz Global Assistance.
• You must pay the required additional premium before your original insurance expiry date.
• If we are unable to extend your particular coverage due to the trip duration limits of your certificate, you may be able to enroll in a new certificate from us.

If you've purchased a multi-trip annual plan, the following conditions apply:

You may purchase a top-up coverage for the additional number of days beyond the duration covered by your multi-trip annual plan as follows:

• Before your effective date, you may contact us at 1-800-565-3129 to enroll in top-up coverage.
• After your effective date and if you have not had a medical condition Definition opens in new window during your trip, you must contact us at 1-800-565-3129 before your original expiry date to purchase top-up coverage.
• After your effective date and if you have had a medical condition Definition opens in new window during your trip, you must contact Allianz Global Assistance before your original expiry date to request approval for and to enroll in top-up coverage.
• The terms, conditions and exclusions of the new top-up certificate apply to you.
• You must pay the required top-up premium on or before the effective date of the top-up period.

If you do NOT top-up your coverage for a trip, you will not be covered for any claims you make outside the period of insurance for that trip. If the top-up coverage you are purchasing requires you to complete health questions, you must complete the health questions.

Please see the insurance documents for complete coverage details regarding trip extensions.

It may, but not always. We recommend that you carefully review the travel insurance coverage provided by your credit card, as well as any special conditions or stipulations.

Do you have an RBC Royal Bank ® credit card?

Review the travel insurance coverage that comes with your RBC Royal Bank credit card .

We recommend that you carefully review your government health plan coverage. Government plans may not cover all emergency medical expenses once you leave your home province/territory and typically cover only a limited portion once you leave the country. In fact, the Canadian Government (Foreign Affairs, Trade and Development Canada) urges Canadians to purchase supplemental health insurance when leaving the country. They say:

Do not rely on your provincial or territorial health plan to cover costs if you get sick or are injured while abroad. Out-of-country health care can be costly, and your health plan may not cover any medical expenses abroad. It is your responsibility to seek information from your provincial or territorial health authority and to obtain supplementary travel insurance and understand the terms of your policy. 3

Plus, government health insurance plans don't guarantee coverage for special care (air ambulance or emergency dental services, for instance).

Unlike government health insurance plans, our insurance offers you:

• Unlimited coverage for eligible medical expenses 2
• Up-front payment of eligible medical expenses whenever possible
• 24-hour, multilingual emergency medical assistance—one toll-free phone call puts you in touch with a multilingual professional who will refer you to a local doctor or facility in order for you to receive the care you need

Government health insurance plans also don't provide coverage for situations such as lost, damaged or delayed baggage or trip cancellation and interruption. Our travel insurance can provide these coverages and more.

Yes, you do need travel insurance to protect yourself against the unexpected, even if you are going to the United States for a few days. An illness or accident can happen at any time, whether you're on the road for a few days, or a few months. And remember, the cost of health care is very expensive in the United States and very little of this cost would be covered by your government health insurance plan, credit card or company benefits plan. For a short trip, the cost of travel insurance is minimal, and it gives you the protection you need.

If you purchase trip cancellation and interruption insurance, it will help pay for your expenses to return home in the event of a covered emergency. There are a number of circumstances that qualify as an emergency (for example, the death or serious illness of a family member). The cost of cancelling a trip prior to departure can be very expensive, as most trips are non-refundable and/or non-transferable, especially if you have to cancel just before leaving on your trip. Having to return early from a trip can also be very expensive. Either way, trip cancellation and interruption insurance is very important to protect your travel investment.

You must purchase coverage before departing on your trip. You may benefit from purchasing coverage as soon as you make your initial trip deposit, especially if you are purchasing trip cancellation and interruption insurance —either as stand-alone coverage or as part of one of our insurance packages .

If you were to book your trip 6 months in advance, consider the unexpected situations that could occur in that time.

If you purchase travel insurance from us, we will pay the eligible bills directly to the hospital or physician whenever possible.

There are a number of sports that are not covered during your trip. For more details, see the Exclusions section of the certificate of insurance document.

You may purchase a top-up policy for the extra number of days beyond the duration covered by your multi-trip annual plan. Here are the conditions:

• After your effective date and if you have had a medical condition Definition opens in new window during your trip, you must contact Allianz Global Assistance before your original expiry date to request approval for and enroll in top-up coverage.
• The terms, conditions and exclusions of the new top-up insurance apply to you.

If you do NOT top-up your coverage for a trip, you will not be covered for any claims you make outside the period of insurance for that trip. If the top-up insurance you are purchasing requires you to complete health questions, you must complete the health questions.

Please see the certificate of insurance document for complete coverage details regarding top-up coverage.

If you purchase one of our travel medical insurance plans—either Classic Medical or TravelCare ® Medical—you can, subject to certain conditions:

• If you are travelling for more than 183 days, you may purchase single trip coverage for up to 365 days provided that you are covered under your government health plan for the full duration of your trip.
• If you are 40-74 years of age , you must also answer a few health questions, which will determine whether you are eligible to purchase coverage for trips beyond 183 days.

Yes, if you are travelling with your spouse/partner and children or other family members, you could save money with our family plan pricing.

The cost of a trip can be a significant financial investment. A lot can also happen in the time between booking your trip and departing—if a medical emergency or other unexpected event prevents you from going on your trip, you could potentially lose some (or possibly all) of the money you paid.

With trip cancellation and interruption insurance, you're protected when certain situations prevent you from travelling as planned. Examples include:

• You can't travel due to an illness, job loss or immediate family member's medical emergency
• You need to return home earlier than scheduled because of a family emergency or medical condition Definition opens in new window

Note : We strongly recommend that you purchase trip cancellation and interruption insurance at the time you pay your initial travel deposit. Please see the certificate of insurance document for complete coverage details, including terms and conditions.

We strongly recommend you do. Your certificate of insurance is a valuable source of information and contains provisions that may limit or exclude coverage. Please read it before you go, keep it in a safe place and carry it with you when you travel.

Make sure you have the right travel insurance—get an online quote or call the Enrollment Centre.

Have an RBC Royal Bank credit card with travel coverage?

If you’re using an RBC Royal Bank credit card to pay for your trip in full, see if your card provides enough coverage for your trip.

See If My Card Covers Me

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Travel HealthProtector Has Been Replaced with New and Improved Coverage!

On May 1, 2020, we replaced Travel HealthProtector insurance with a new travel insurance product lineup.

RBC clients 1 can now enjoy:

• More choice, including robust travel insurance packages and travel medical plans
• Trip cancellation and interruption insurance as part of a package or stand-alone plan
• A shorter and simpler medical questionnaire (for clients age 65 and older vs. age 60 and older)

1) RBC client is defined as a client of the RBC Companies or a spouse or child(ren) of a client.

Platinum Travel Insurance Terms - RBS

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We understand that a crisis doesn’t always keep office hours, which is why we have an after-hours emergency line. You can reach us outside of office hours on 0861 888 727. We are always ready to help.

Emergency contact number 24/7

0861 888 727

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Request a callback, our office locations.

Physical Address

1st Floor Soho on Strand 128 Strand Street, Cape Town 8001

Postal Address

P.O. Box 449 Cape Town 8000

Tel: +27 (0)21 443 4400 ShareCall: 0861 888 727 Email: [email protected]

Johannesburg

18 Nicol Road Office Park, Nicol Road, Bedfordview 2007

P.O. Box 75623 Gardenview 2047

Tel: +27 (0)86 000 1122 ShareCall: 0861 888 727 Email: [email protected]

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Harbour View, 19 Oakworth Road, Humerail, Port Elizabeth, 6001

Postnet Suite No. 178, Private Bag X1313, Humewood, 6013

Tel: +27 (0)41 585 9933 ShareCall: 0861 888 727 Email: [email protected]

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How can I get a copy of my travel insurance policy?

You can get a copy of your travel insurance terms, which include your policy, here or by calling us:

Silver - Download a copy of your Silver Travel Insurance Terms (PDF, 172KB)

Platinum - Download a copy of your Platinum Travel Insurance Terms (PDF, 208KB)

Black - Download a copy of your Black Account Travel Insurance Terms (PDF, 336KB)

Select Silver / Reward Silver : 0345 607 5154 (Relay UK 18001 0345 607 5154 ) Overseas: +44 1252 308 791 Select Platinum / Reward Platinum : 0345 609 0456 (Relay UK 18001 0345 609 0456) Overseas: +44 1252 763 659 Black / Reward Black : 0345 2668 801 (Relay UK 18001 0345 2668 801) Overseas: +44 1252 308 793

To find out more or to use your benefits visit the Silver(opens in a new window) , Platinum(opens in a new window) or Black(opens in a new window) account page.

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