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Capital One Acquires Digital Concierge, Velocity Black

Capital one invests in concierge for the digital age.

June 1, 2023

McLean, Va., June 1, 2023 — Capital One Financial Corporation (“Capital One”) has acquired Velocity Mobile Limited (“Velocity Black”), a leading digital concierge company that delivers travel, entertainment, shopping and dining offerings to consumers globally.  Velocity Black has built a unique customer experience — its proprietary platform deploys cutting edge technology and human experts to offer inspiration, recommendation and fulfillment in one place, making it an integral part of customers’ lives.

This acquisition brings together two companies focused on finding new ways to solve common consumer pain points. Velocity Black's innovative technology will bolster Capital One's delivery of exceptional experiences for consumers. 

“Capital One and Velocity Black are committed to innovating on behalf of the customer, and both have raised the bar in their sectors,” said Matt Knise, Senior Vice President, Premium Products and Experiences at Capital One. “Velocity Black’s deep service expertise and unique tech platform complement Capital One’s focus on building experiences that meet the evolving needs of our customer.”

“Our culture of innovation to delight customers has been key to our rapid growth. We are excited to join forces with Capital One, who shares this passion,” said Zia Yusuf, Co-Founder and CEO of Velocity Black. “Capital One is a unique company. Still founder-led, Capital One’s entrepreneurial spirit and customer-first, tech-led culture align beautifully with ours. Its decades of experience disrupting the status quo will be invaluable in further scaling the Velocity Black business. Together we will continue to pioneer best-in-class customer experiences for the digital age.” 

The acquisition of Velocity Black builds on Capital One’s history of partnering with industry innovators to create groundbreaking products:

  • Capital One partnered closely with Hopper to build Capital One Travel , a frictionless travel booking experience that delivers smart features not found anywhere else in the credit card industry.  
  • Capital One acquired Wikibuy, an Austin, Texas-based company whose automated digital shopping tool used intelligent, real-time technology to help people save time and money when shopping online. The expertise and tech from Wikibuy has been central in powering Capital One Shopping , a tool that matches premium retailers with consumer shoppers to drive meaningful engagements and considerable financial benefits for all. 
  • Capital One collaborated with SevenRooms to develop Capital One Dining which unlocks special access to hard-to-get reservations at a collection of highly curated restaurants, along with exclusive culinary experiences for cardholders.

Velocity Black was founded in 2014 by Zia Yusuf and Alex Macdonald, and ranked 32nd in the Financial Times Fastest Growing Companies list. To learn more about Velocity Black, visit https://velocity.black/ . 

Wachtell, Lipton, Rosen & Katz and Macfarlanes LLP served as counsel to Capital One, and Morgan Stanley & Co. LLC served as financial advisor to Capital One. Latham & Watkins (London) LLP served as counsel to Velocity Black, and Lazard & Co., Limited served as financial advisor to Velocity Black.

Forward-Looking Statements Certain statements in this communication may constitute forward-looking statements, which involve a number of risks and uncertainties. Forward-looking statements often use words such as "will," "anticipate," "target," "expect," "think," "estimate," "intend," "plan," "goal," "believe," "forecast," "outlook" or other words of similar meaning. Any forward-looking statements made by Capital One or on its behalf speak only as of the date they are made or as of the date indicated, and Capital One does not undertake any obligation to update forward-looking statements as a result of new information, future events or otherwise. Capital One cautions readers that any forward-looking information is not a guarantee of future performance and that actual results could differ materially from those contained in the forward-looking information due to a number of factors. For additional information on factors that could materially influence forward-looking statements included in this communication, see the risk factors set forth under "Part I—Item 1A. Risk Factors" in the Annual Report on Form 10-K for the year ended December 31, 2022 filed with the SEC and Quarterly Reports on Form 10-Q and Current Reports on Form 8-K filed with the SEC.

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Velocity Black Review: The Ultimate Luxury Lifestyle Membership

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Velocity Black Review: The Ultimate Luxury Lifestyle Membership

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Velocity Black is an exclusive digital members club that provides luxury concierge services to high-net-worth individuals seeking unique and bespoke experiences.

With a focus on saving members time and providing VIP access, Velocity Black aims to help clients "unlock the vast potential of their lives in the digital age". But does the service live up to the hype? This review will examine the key features and benefits of a membership.

What is concierge service?

A concierge service is a company or individual that provides personalized assistance to clients, usually high-net-worth individuals, to handle tasks and requests related to their lifestyle and travel. Services can include making restaurant reservations, booking travel, arranging event access and tickets, hiring private jets, coordinating shopping trips with personal shoppers, and more.

Founded in 2014, Velocity Black sets out to reimagine the traditional concierge service using technology to connect clients to luxury experiences worldwide, 24/7.

Described by GQ as “the coolest app we’ve ever seen,” Velocity Black consolidates luxury travel, dining, events, and more into a single app.

Annual membership costs $2,800, and you must be invited or join a waiting list to gain access. Velocity Black clients include high-net-worth individuals, entrepreneurs, celebrities, and other elite travelers. Member benefits include:

Bespoke Travel: Private jet charters, luxury villas, five-star hotels, Michelin-star dining

Exclusive Access: Celebrity meet-and-greets, backstage passes, priority bookings

Lifestyle Upgrades: Personal shoppers, rare wines, private tours

Curated Offers: Tailored recommendations and lifestyle services

With a network spanning over 60 countries, Velocity Black combines human expertise and technology to deliver personalized service.

Hands-On Experience: Putting Velocity Black to the Test

To better understand Velocity Black's offerings, I tested out the service by requesting quotes and recommendations for a hypothetical client interested in luxury travel and exclusive events.

Within minutes of reaching out, the Velocity Black team provided prompt and knowledgeable responses. For a trip to Paris, they recommended a suite at the Peninsula Hotel with airport transfers by helicopter. They provided multiple Michelin-star dining options, noting the client's preference for French cuisine.

For exclusive events, Velocity Black recommended priority access to Paris Fashion Week shows, backstage passes for a sold-out concert at the AccorHotels Arena, and tickets to an exclusive party on a private barge along the Seine River.

The team provided highly personalized recommendations tailored specifically to the client's wishes. Their expertise and attention to detail were impressive.

Key Benefits for Members

Based on my experience, here are some of the standout benefits of Velocity Black membership:

Time Savings

The 24/7 digital concierge saves members time by handling all aspects of luxury travel and lifestyle services. You need only send a request and their team handles the rest.

Exclusivity

Velocity Black provides VIP access to coveted events, luxury inventory, and experiences that money alone cannot buy. The service opens doors that are closed to the public.

Convenience

With real-time chat and seamless mobile access, Velocity Black makes elite services available anywhere, anytime. No more playing phone tag or waiting for email replies.

End-to-End Service

As an integrated digital platform, Velocity Black can arrange your private jet, hotel, restaurant reservations, and more in one place. There's no need to coordinate across multiple vendors.

Personalization

Based on your preferences, Velocity Black provides tailored recommendations to enhance your lifestyle. Their human experts learn your taste to provide a highly customized experience.

Potential Drawbacks to Consider

While Velocity Black offers outstanding service for those who can afford it, there are some potential drawbacks to consider:

Exclusivity has a price - With membership starting at $2,800/year, this service is only accessible to the ultra-wealthy.

Limited membership - Small membership numbers mean you may need to waitlist for access.

Privacy concerns - Some may prefer keeping their luxury lifestyle and preferences private rather than sharing details with a service.

Cost of experiences - While Velocity Black facilitates access, members pay their own way for multi-million dollar trips and events.

The Verdict: A Top Contender for Luxury Lifestyle Services

For high-net-worth individuals seeking exclusive access to luxury travel and events, Velocity Black offers an unparalleled service. Their expertise, personalization, and convenience are hard to match in the digital concierge space. With ample resources and strong industry connections, Velocity Black can open doors to truly money-can't-buy experiences.

If exclusivity, tailored recommendations, and ultimate luxury are top priorities, Velocity Black membership merits serious consideration. Although expensive, Velocity Black offers unparalleled service for wealthy clients with refined preferences in the luxury market.

Luxury Concierge Services Similar to Velocity Black

Velocity Black is an exclusive digital concierge service offering luxury travel and lifestyle experiences to high-net-worth clients. Here are some other top luxury concierge services that provide similar elite offerings:

Quintessentially

High-end global concierge company with 24/7 service

Arrange exclusive travel, events, dining, real estate, shopping and more

Services tailored for ultra-wealthy individuals and corporations

Knightsbridge Circle

Exclusive members-only club for luxury experiences

Personalized travel, dining, event access, and concierge

Annual membership starts at £25,000

Pure Entertainment Group

Specialized in entertainment, events, and celebrity access

Private jet charters, exclusive parties, red carpet access

Tailored services for each ultra-high-net-worth client

Ten Lifestyle Group

Luxury concierge with global reach

Lifestyle managers arrange travel, dining, events, shopping

Over 800 experts worldwide

The top luxury concierge services aim to provide insider access and highly personalized experiences to wealthy clients worldwide. The choice comes down to factors like areas of expertise, membership model, and pricing.

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By Ben Freeman

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Today’s jetsetter has an appetite to live life to its fullest and has the means to do so. Swimming with orca whales in Norway, yes. A meet and greet with Drake in his private dressing room before a sold-out show in Toronto, sure, why not.   Or a private jet from London to an over exclusive party during Cochella, yes, that’s up there as well. Before recently, those experiences would be difficult to arrange for even the most resourced bon vivant. However today, with the launch of Velocity Black, all of that is within the reach and only as far away as their app on your phone.

Budget deals certainly don’t exist here, but exclusive offers on some of the most luxurious and exclusive experiences are this company’s unique selling points. With a penchant for exclusivity, Velocity Black provides a discrete service for the discerning traveler looking for their next unique getaway or bucket list item. Flights, hotels, events and festivals are just the tip of the iceberg of what this company can offer. Upon request, the opportunities that Velocity Black arrange are almost limitless. Giving you the opportunity to stand alongside celebrities such as Gigi Hadid and Martha Hunt with the app that powers the ultimate lifestyle from your pocket. Where other concierge companies organise through phone calls, emails and their website, Velocity Black has modernised the way private concierge companies operate. Their app provides members with experiences and a tailored concierge service in one place, with a private messaging area that can get you anywhere in the world in just one click of a button.

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Clean, sharp and aesthetic, GQ says this is ‘the coolest app we’ve ever seen’, and we certainly can’t argue, being one button away from your next incredible adventure at any time of day, wherever you are on the planet, is an unrivalled service. Since its inception in 2014, Velocity Black has provided hundreds of experiences alongside its concierge service that guarantees a response within 60 seconds. The company’s key aim is to eliminate the stress of travel, time is a precious commodity and no one wants to waste it trying to work out what hotel you want to stay in in Tokyo. Their expert team have connections and knowledge all around the world and are prepared for any request. Velocity Black doesn’t just give you an amazing experience from when you set off on your travels, but from the moment you launch the app.

"Delivering clients to some of the best Instagram posts in the world so beyond a trip to the beach,  expect serine waters on a private beach and a whole host of extras organised for you, from Michelin star dining experiences to preferential treatment at the best hotel in town."

The company was set up after the CEO, Zia Yusuf, was offered partner at Goldman Sachs and realised that whilst he had made money, he had not experienced the world. In knowing that we have such a short time on earth, he wanted to make the most of it, and allow other people to, by providing a service that would organise all of the time consuming admin required when organising a holiday for you, whilst maintaining the busy life schedule that is experienced by those at the top of their industry, much like he was.

Sounds like a dream? All of this can be available to you for an annual membership fee of £2,000, sadly there is currently a waiting list that varies on which city you are based but it’ll certainly be worth the wait. No closed lines or being put on hold, unbound by timezones, this is an unlimited highway to your next dream destination. Velocity Black doesn’t just give you access to one of the best networks of luxury companies and people across the globe, but also has offers on travel and hotels. Perks include free upgrades, transfers and early check ins at luxury hotels such as Aman Resorts and the four seasons. On top of this, get access to 30% off business and first class flights with major airlines such as British Airways and Delta. This app is more than worth it for the jet setting lifestyle and travel aficionado, with the diversity of options available it’s no wonder that the company has seen a growth of 848%.

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The app isn’t just a place to book your next holiday, but to get inspiration and ideas, and with some of the experiences that they have organised, your bucket list will certainly be getting longer. From seemingly hiring out nature for the opportunity to swim with wild Orcas in Norway to dining inside an Egyptian pyramid, there isn’t much they can’t do. Their exclusive pop up events put on specifically for members of Velocity Black offer unique experiences that connect you with other inspiring and driven people. Just like the famous phase goes, they will never say no (within the boundaries of moral and ethical requests of course). Joining forces with AI technology, the company says that they are ’75% people and 25% AI’ to deliver a personal service whilst utilising the power of AI in tailoring the experiences that you can browse on the app to you by seeing where you have been before.

Going above and beyond is their passion as you’ll experience in holidays at some of the best destinations and experiences on the planet. If you wanted a trip to the beach during your stop over in Dubai, you’ll have that as well as a whole host of extras organised for you from Michelin star dining experiences to preferential treatment at the best hotel in the area or just to rent a car for the day for some sightseeing.

But this isn’t just the place for high end luxury, discover hidden gems wherever you travel, with Velocity Blacks team of highly experienced people that aren’t afraid to pick up the phone and do the hard grafting for you. Ultimately that is what the app is looking for, to remove all of the stress that we often experience when booking flights, hotels and restaurants. With this service all of that is taken care of for you, all they need is the dates and what you’d like to do and then pack your bags and prepare for an incredible experience.

Need to be in New York for 8pm tonight for a business dinner? Simply tap on the private messaging area of the app and you can get flights, a hotel and a dinner reservation booked whilst you are managing your accounts. The app is very versatile to suit these requirements and can be used in anything from holidays to these all important, last minute business trips; Anything from small requirements like needing to rent a car for the day to organising a party, this app has serviced over 45,000 experiences in 60 countries and is perfect for the wanderlust traveller. With some incredible reviews from experienced members of the company, it is a safe to say that you won’t look back when you’re swimming with blue whales in Sri Lanka.

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Ben Freeman

Ben Freeman is a freelance writer based in London. His adventures in London and abroad seek out events and destinations that few have heard of but that you’ll be dying to go to. With a keen eye for fine foods and cultural experiences Ben looks to unearth the hidden gems of a destination.

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In this digital-first climate, time is a complex commodity. It's not as simple as adhering to a set of binary numbers on a clock face for the ‘experience generation’ (that’s people like you and me FYI, who value experiences over ownership of goods – no house, no problem!*).

Case in point: On a daily basis in the office, you’ll probably hear multiple variations of the phrase, ‘Yeah, fine. Busy, busy, busy… but fine’, yet there always seems to be enough time to get the aesthetic right on your latest post for Instagram.

And it’s this switch in behaviour that Velocity Black knows all too well.

What is Velocity Black?

For the uninitiated, Velocity Black is essentially the most exciting luxury lifestyle app launch of the year. As Zia Yusuf, co-founder of the app, concisely puts it, Velocity Black ‘brings you extraordinary experiences in the most convenient way possible'.

‘It’s about saving time as well as enriching it. People come to us asking us for restaurant recommendations and we’ll book people into the Georges V in Paris, or a really nice Japanese hidden gem in New York… all the way through to taking people up to the edge of space in a fighter jet to see the extremes of the earth’s atmosphere and see the curvature of the earth.’ Yes, THE EDGE OF SPACE.

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Velocity Black app

This is where Velocity Black gets really interesting. Along with acting like a premium, access-all-areas concierge service for the millennial generation (think free hotel upgrades, securing VIP tickets to sold-out shows, access to private yacht parties etc) it also services our seemingly insatiable appetite for ‘extra’ experiences. A five-day beach holiday isn’t enough. We want The Bluest Water, found on A Deserted Beach, on a Private Island. Surrounded by Millennial Pink Dolphins.

A swimming session with blue whales off the coast of Sri Lanka ? No problem, that’s actually one of the next experiences Velocity Black has coming up. But if that sounds a bit tame, they’re also planning a swim with orca whales (!) in the fjords of Norway soon – which, logistically I still can’t get my head around.

‘One of our members actually said that Velocity Black delivers the best Instagrams in the world’ explains Yusuf, and yeah, we can see why. You only have to look at the app’s A-list founding members (think Gigi Hadid , Vanessa Hudgens and Poppy Delevingne) to see that it totally gets the wants and needs of its target audience. From Martha Hunt swimming with said orca whales , to Elsa Hosk using the app to get her a helicopter to take her to Palm Springs, this is celebrity living made accessible (annual membership to Velocity Black costs £2,000).

Velocity Black

Download the app and book amazing experiences. And with a 24/seven chat feature and a guaranteed response time of under one minute, this service essentially uberises your entire lifestyle.

Oh yes, Yusuf and his team are thinking big. ‘The long-term vision is very much to democratise as much as possible just like Uber did.'

‘You know, Uber started out with just black cars sometimes people forget this. Uber didn’t exist when Obama came to power and it started out with Uber Black in Silicon Valley. Yes, it was cheaper than having your own chauffeur, but it was certainly not democratised. But today Uber competes with public transport in London.’

Champagne taste on a lemonade budget? Where do I sign up…?

Holly Rains is the digital editor of Marie Claire UK. She has over 10 years journalism experience, working as an editor and writer, specialising in digital media, content strategy and dog breeds. Prior to Marie Claire, she has held senior staff positions at ELLE UK, Grazia and Company magazine.

Holly is a frequent speaker, panelist and interviewer on a range of subjects including media trends, careers and entertainment. From working with Reuters to provide global red carpet coverage for events like the BAFTAs, to discussing fashion and beauty trends on network TV, she was also the host of the Marie Claire series ‘Holly’s First Dates’, where she regularly interviewed a mix of inspiring woman and A-list celebrities (including Jack Black , Dakota Fanning and Renée Zellweger)  - a series which garnered half a million views in its first two months. And was approved by The Rock.

Her love of office-based meetings means that the days of discovering the melting point of Cadbury's Flakes are long gone, but when she isn't dreaming of scheduling in meetings, she likes to think about social media, and how best to avoid it whilst still retaining the title of 'digital' editor. She also likes learning about emerging technology, Influencers and how to become a Financially Responsible Adult.

Contact Holly: [email protected]

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Capital One has acquired digital concierge company Velocity Black to supplement its offerings of customer experiences.

Velocity Black’s platform uses both technology and human experts to recommend and fulfill travel, entertainment, shopping and dining offerings to consumers. Adding this technology will strengthen Capital One’s “delivery of exceptional experiences for consumers,” the companies said in a Thursday (June 1) press release .

“Capital One and Velocity Black are committed to innovating on behalf of the customer, and both have raised the bar in their sectors,” Matt Knise , senior vice president, premium products and experiences at Capital One, said in the release. “Velocity Black’s deep service expertise and unique tech platform complement Capital One’s focus on building experiences that meet the evolving needs of our customer.”

The acquisition of Velocity Black is the latest in a series of moves Capital One has made to partner with innovators to create new products, according to the press release.

For example, the company partnered with Hopper to build Capital One Travel , acquired Wikibuy to power Capital One Shopping and collaborated with SevenRooms to develop Capital One Dining , the release said.

The acquisition by Capital One will help Velocity Black further scale its business, Velocity Black Co-founder and CEO Zia Yusuf said in the release.

“Together we will continue to pioneer best-in-class customer experiences for the digital age,” Yusuf said in the release.

As PYMNTS reported in March, there has been a rise of bank-owned travel portals to use the miles and points earned for booking travel on credit cards more directly, cutting out middlemen and taking friction out of points redemption.

For example, when Capital One launched Capital One Travel in partnership with Hopper in December 2021, the bank said it was looking for solutions that were data driven, design forward and customer friendly.

“We felt that together we could create a unique travel booking experience for cardholders and combat existing pain points in the current booking process,” Capital One Head of Travel Rewards Jamie Nettles said at the time.

PYMNTS research has found that consumers love points and rewards , whether they’re paying with a traditional credit card, stored payment credentials or cash.

For organizations offering these rewards, personalized rewards offerings could find the most success, according to “ New Payment Options: Building Stronger Customer Ties With Pay By Bank Transfer ,” a PYMNTS and Nuvei collaboration.

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Velocity Black 12+

The ultimate members club, velocity mobile, designed for iphone.

  • 4.9 • 340 Ratings

iPhone Screenshots

Description.

Velocity Black is the next-generation members club for those seeking to make the most of life’s most precious commodity: time. From the moment we’re born, time is all we have. Spending it wisely has never been more important. Through a combination of human expertise and machine intelligence, we’ve created the world’s first digital lifestyle management service. Members benefit from seamless access to dining, travel, experiences, luxury goods and curated members events with service in over 60 countries around the world. Your always-on travel companion Whether it’s corporate travel or an unforgettable honeymoon, Velocity Black’s team is never more than a minute away. Save up to 30% on business and first-class flights, guaranteed upgrades at the best hotels and villas, access the finest restaurants. Chat with our team of experts through our app, and you’re guaranteed a reply within 1 minute, 24/7/365. ‍ This is the best way to maximize your life in the digital age. There is currently a waiting list for membership. If you would like to join the waiting list download the app and follow the link. Alternatively, ask a Velocity Black member for an invite to fast-track your application.

Version 9.6.0

Fixes and improvements

Ratings and Reviews

340 Ratings

Amazing service

I don’t usually leave reviews however I am so impressed with the service I had to. For years I have tried all the services out there and none of them have worked for me until I tried Velocity. It’s so easy to use, the team are smart, friendly and really know what they are doing. The main thing is they really care and their attention to detail is a breathe of fresh air!
Velocity black has been a life savor when it comes to planning last minute travel, dinner reservations, and cool experiences for me and my husband. They have all my preferences saved and the membership has saved me so much time over the years. We just did a safari in Africa which was wonderful and now they are helping plan my nieces 30th birthday in Mykonos. Amazing response time and wonderful staff!

Incredible service!!!

Im blown away by how good Velocity Black is. Its saved me so much time and hassle! Ive used lots of other concierge services over the years and nothing compares to this. Highly recommend!

App Privacy

The developer, Velocity Mobile , indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .

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The following data may be collected but it is not linked to your identity:

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Velocity Black: Concierge of the Future

Time is something you don’t ever get back, which is why it’s your most precious asset. Time is the one asset that is absolutely priceless. Unlike money, once the time is gone, it’s gone, forever. Time passes anyway, so why not make every moment count?

Velocity Black was created for this reason; to give you the gift of time.

“Don’t let life pass you by” – Velocity Black

Velocity Black 1

Velocity Black is a digital virtual assistant designed to enhance every aspect of day-to-day living. It’s the digital concierge you didn’t know you need. From booking flights, sending you boarding passes, reserving hotels, and reserving tables at restaurants, to helping you discover luxury experiences, services, and VIP events from all over the world, Velocity has you covered, every step of the way.

Experience the best-of-the-best

Velocity can recommend places and services you didn’t know were offered, couldn’t access before, or simply have no time to do the research to find all the best experiences a place has to offer.

It’s a member’s club that offers assistance services, luxurious experiences, and finding special events around the globe. From watching Orca migrations, training like a ninja in Japan, dinner in a pyramid in Egypt, to exclusive award night after-parties, Velocity helps you create an extraordinary life.

Convenience and luxury wrapped into one

Velocity Black 2

Velocity describes this current age as an “experience generation”. More than things and objects, most seek experiences and memories, a life of ease, and the ability to soak up each moment, experience new things, and see breathtaking places.

You prompt Velocity in the same way you might with Siri or an Alexa device. It’s a voice-activated conversational experience, and Velocity walks you through each step and does the work on the backend of your requests and needs.

Velocity makes booking experiences easy. Velocity Black can help you book that luxury trip around the world, or an unforgettable dining experience, with just a few commands, and voila, Velocity Black does the rest for you so you can take your time back.

Modern tech with a human touch

Velocity Black 3

Balancing Artificial Intelligence with the warmth of the human experience, Velocity is a concierge for the digital age with a personal touch. It’s fast and easy to use, responding similarly to voice recognition like Alexa or Google Home.

Using voice recognition technology, Velocity can answer requests for bookings, for travel, dining, experiences, and events, and even goes the extra mile by suggesting experiences or solutions you may have never thought of. Velocity is always two steps in front of you for all your concierge needs.

Who It Is For

For the individual looking to optimize their time, find more ease in life, and look for better and more unique experiences and opportunities for luxury and adventure. It’s perfect for busy schedules, travelers, etc.

Velocity Black can also be used for business as a Customer Relations Concierge for your customers and clients. Velocity Black has a 60-second response time for fast and prompt service, 24/7 and 365 days a year. Velocity can automate the customer experience for your business. With a fully customizable interface, you can tailor Velocity to fit all of your customer’s needs.

All the features

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Available in over 60 countries, Velocity offers one-of-a-kind experiences that most never experience or know of. Velocity gives you unique and tailored experiences from all over the world. No more time wasted hassling to try to get flights, rides, and hotels booked.

The digital assistant can also help you find discounted private, first class, and business flights, access to events that have already sold out, reservations to some of the most highly coveted dining experiences, and countless travel upgrades. Velocity does it all for you, and within a one-minute response time, any time of the day and any day of the week.

Velocity Black gives back

Velocity gives back to the community and the world by supporting Action Against Hunger—a global humanitarian organization created to feed malnourished children and create access to clean water for communities.

More than just another app, Velocity Black makes an impact on not just its own members’ lives, but of the lives of others who are in need, hungry, and looking for sustainable solutions.

How To Apply

Velocity Black currently has a waiting list. You can get on their waiting list today by visiting www.velocity.black. They have already created over 45,000 experiences in over 60 countries, with founding members like Gigi Hadid. A private membership for a year is currently over $2,800 after you’ve been approved and invited.

“Live a limitless life”

Velocity makes your life easier and opens the doors to new experiences. The digital service does the work and research for you, opening up the realms of travel and experiences you never thought were possible.

You can take Velocity Black with you anywhere around the world, making the possibilities endless. Partnering with thousands of brands around the world, Velocity is the ultimate global concierge, and the best part is that it fits in your pocket.

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Sasha, Customer Experience

Manager, Product Management: Concierge Travel - Velocity Black (Remote - Eligible)

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology.

Velocity Black, a Capital One company, harnesses the power of artificial intelligence, the warmth of human experts and the convenience of the latest interfaces to help high-performance people actualize the full potential of their lives. It's concierge, reimagined for the digital age. 

By harnessing 24/7 chat, AI, and mobile payments, we help our customers do more and be more in the digital age. From access to the hottest restaurants to guaranteed upgrades at the world’s finest resorts. Make a custom request through the app and you will be chatting to our team within 1 minute, 24/7/365.

What unites us are the values we share: the relentless pursuit and celebration of excellence, actualizing the full potential of our lives, and impacting the world in a positive way.

In this role, you’ll be expected to demonstrate proficiency in four key areas

Human Centered 

You’ll define clear and actionable problem statements to help teams deliver results while displaying a comprehensive understanding of iterative software delivery, capable of thin-slice MVP grooming

You’ll leverage customer insights to influence priorities and roadmap feature development while advocating for and driving alignment between stakeholders in the development of acceptance criteria

You’ll obsess over UX/UI patterns and seek to create world class, omni-channel experiences

Business Focused 

You’ll own and prioritize the near-term product roadmap to deliver on business outcomes, quickly identifying points of leverage in complex problems or systems, and utilizing data effectively to define success metrics and measurable outcomes

You’ll utilize balanced judgment in decisions about risks of both actions taken and not taken while innovating on ways to iterate faster in a well-managed way for the immediate team

Technology Driven

You’ll understand and leverage technology and end-state architecture vision to partner with technology team to drive comprehensive design decisions out of white space technical problems

You’ll share business strategy and roadmap with Tech partners to establish context while also leading and facilitating agile ceremonies alongside Tech Leads

You’ll deliver value by creating reusable, extensible and resilient capabilities and proactively identify opportunities when key metrics on sales, service, and customer engagement are not performing

Transformational Leadership 

You’ll develop and communicate a 6-month vision to senior stakeholders and partner teams with accurate details and transparency on risks and impediments, and proactively build relationships with those outside of your immediate team resulting in horizontal influence 

You’ll contribute to team culture and recruiting by leading activities to attract and retain top talent and mentoring and developing junior product associates

As a Velocity Black Concierge product manager, you will:

Collaborate with internal stakeholders and external partners to grow and enhance Velocity Black’s luxury concierge offering. You will work closely with operations, sales, engineering, and leadership to create a premium experience that exceeds customer expectations.

Dream up and deliver new luxury concierge features and experiences in partnership with business partners. You will be responsible for optimizing in-market products though rapid testing and obsessing over the customer experience.

Think strategically to prioritize the roadmap in a way that balances multiple priorities including building a product that customers love, meeting the interests of internal partners, and driving value for our growing luxury concierge business.

Shape the product development roadmap for new launches and features.

Work alongside a passionate and collaborative team to create innovative new concierge experiences.

We want you if you are:

Intellectually Curious. You ask why, you explore, you're not afraid to blurt out your crazy idea or follow an email chain for weeks to find someone with an answer. Comfortable with ambiguity, a hunger to learn and a seeker of new challenges.

Communicator & Influencer. You can communicate complex ideas clearly regardless of your audience. Our team knows their priorities and why they’re doing what they’re doing. You always can rally associates to work with you.

Do-er. You’re biased toward action, you try things and sometimes you fail. You can get around roadblocks and stay focused on your goals. You’re well organized, able to multitask and able to prioritize your work.

Passionate & Customer Focused. You care about growing others and bringing them together around what’s possible. You get a thrill from the journey of building and shipping products, and you have a desire and ability to connect with our external or internal customers to fully understand their needs.

Learner. You have an appetite to learn new things or new technologies all while exhibiting humbleness when the time comes to ask for help.

Team Player. You enjoy working with diverse people and driving the team toward a common goal. You have the ability to put the team before yourself and establish long-lasting relationships.

Basic Qualifications:

Bachelor’s Degree or military experience

At least 3 years of product management experience or at least 3 years of experience in product design, agile delivery, business analysis, data science, or software engineering  

Preferred Qualifications:

Bachelor’s Degree in Computer Science or Engineering

MBA or Master’s degree

5+ years of experience in Agile Product Management

Experience in ecommerce or travel technology in a technical, product, or strategic role

Experience working with and building high-end luxury products

Understanding of end-to-end online travel agency or ecommerce workflows from shopping through servicing

Spikes in a design or customer-centric skill set and is obsessed with the customer

Experience working with and building high-end luxury products 

Passionate about customer experience and hungry to go above and beyond to ship features and build a world-class product

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One is open to hiring a Remote Employee for this opportunity

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Remote (Regardless of Location): $138,500 - $158,000 for Product Management New York: $163,300 - $186,400 for Product Management Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [email protected]

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

How We Hire

We take finding great coworkers pretty seriously.

Step 1 Apply

It only takes a few minutes to complete our application and assessment.

Step 2 Screen and Schedule

If your application is a good match you’ll hear from one of our recruiters to set up a screening interview.

Step 3 Interview(s)

Now’s your chance to learn about the job, show us who you are, share why you would be a great addition to the team and determine if Capital One is the place for you.

Step 4 Decision

The team will discuss — if it’s a good fit for us and you, we’ll make it official!

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How to Pick the Perfect Career Opportunity

Overwhelmed by a tough career choice? Read these tips from Devon Rollins, Senior Director of Cyber Intelligence, to help you accept the right offer with confidence.

Your wellbeing is our priority

Our benefits and total compensation package is designed for the whole person. Caring for both you and your family.

Healthy Body, Healthy Mind

You have options and we have the tools to help you decide which health plans best fit your needs.

Save Money, Make Money

Secure your present, plan for your future and reduce expenses along the way.

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Time, Family and Advice

Options for your time, opportunities for your family, and advice along the way. It’s time to BeWell.

Career Journey

Here’s how the team fits together. We’re big on growth and knowing who and how coworkers can best support you.

Visual illustration of a career path at Capital One. Text version included in the Image Description button that follows

A possible career journey at Capital One:

  • Coordinator
  • Senior Coordinator
  • Principal Coordinator
  • Senior Associate
  • Principal Associate
  • Senior Manager
  • Senior Director

Senior Manager, Product Manager: Capital One Shopping (Remote - Eligible)

Manager, product manager: capital one shopping (remote - eligible).

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The new app that lets you live like Gigi Hadid

Fancy a VIP lifestyle?

Gigi Hadid blowing a kiss

The premise is fairly simple – download the app and "power the ultimate lifestyle from your pocket" by booking experiences. This includes everything from helicopter rides to exclusive restaurants and VIP show tickets in 60 countries around the world.

[instagram ]https://www.instagram.com/p/BVIjZnbghHq/?taken-by=gigihadid&hl=en[/instagram]

The app features a 24/seven chat feature with a guaranteed response time of one minute. For example, if you want to visit a romantic restaurant in Paris for two but have no idea where to go, the app will immediately recommend somewhere exclusive that fits your description and book you a table.

But it's not just restaurants, the app can get you access to member-only events (where you will no doubt rub shoulders with A listers), give you free upgrades at hotels, book you onto private planes, secure you on the list for private yacht parties, provide you with tickets to sold-out shows and nab you the best rooms in fancy hotels. It's basically your very own personal assistant with the kind of access only celebrities are granted.

[instagram ]https://www.instagram.com/p/BUPPFO9BhbX/?taken-by=velocity.black&hl=en[/instagram]

If all this wasn't enough, the app also allows you to attend "signature experiences" that are fairly out-of-this-world. Think a submarine ride to view the Titanic or flying to the edge of space in a fighter jet.

As some of the first members to use the app, a number of supermodels and A listers have been proving why it is worth a download. Hosk used Velocity Black to book a helicopter ride to Palm Springs, before getting a reservation at an exclusive restaurant in the area; Hunt booked an experience swimming with Orca whales in Norway; while Vanessa Hudgens hired a classic car to take her to Coachella.

[instagram ]https://www.instagram.com/p/BSmNL3LhT5k/?taken-by=velocity.black&hl=en[/instagram]

[instagram ]https://www.instagram.com/p/BUumpylBHDb/?taken-by=velocity.black&hl=en[/instagram]

Sound too good to be true? The app doesn't come cheap – annual membership to Velocity Black costs £2,000, while a one-time sign-up fee will set you back £400.

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Capital One company image

Head of Travel: Velocity Black (Remote)

Locations: US Remote, United States of America Head of Travel: Velocity Black (Remote) United States - Head of Travel - Velocity Black (US) We're excited to share that Capital One US has now acquired Velocity Black , a digital concierge company. Take a look at the announcement here . Velocity Black by Capital One harnesses the power of artificial intelligence, the warmth of human experts and the convenience of the latest interfaces to help high-performance people actualize the full potential of their lives. It's concierge, reimagined for the digital age. By harnessing 24/7 chat, AI, and mobile payments, we help our customers do more and be more in the digital age. From access to the hottest restaurants to guaranteed upgrades at the world's finest resorts. Make a custom request through the app and you will be chatting to our team within 1 minute, 24/7/365. What unites us are the values we share: the relentless pursuit and celebration of excellence, actualizing the full potential of our lives, and impacting the world in a positive way. Capital One provides a fast paced, dynamic environment where you can excel in your career. At Capital One, diversity, inclusion & belonging are valued at our core, sparking and enabling us to do good for our associates, customers and communities. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We nurture an environment that attracts and develops talent from all backgrounds and experiences, and empower our associates to do great work by creating a culture of belonging that values diverse perspectives, fosters collaboration and encourages innovative ideas - and are routinely recognized as one of the best companies to work for. As part of our travel team, you will communicate with clients, suppliers, and fellow team members to deliver best-in-class service to our members. Selecting relevant accommodation and transportation options and ensuring every detail is checked to provide a smooth and stress-free travel experience while creating memories for our clients that will last a lifetime. General Responsibilities :

  • Leading and developing a team of Travel and Sales Associates
  • Assisting high networth clients in booking travel, ranging from private flights to luxury hotels, vacation homes, car rentals and chauffeur services
  • Overseeing the creation of comprehensive travel itineraries (restaurants, tours, entrance tickets, etc.) on a daily basis to some of the world's most iconic metropolitan destinations
  • Managing relationship with Club's reciprocal partners
  • Use Global Distribution System (GDS) and other online travel tools to book and communicate with suppliers
  • Working with suppliers around the world to ensure our clients are receiving the best rates, perks, and service in the market

What we are looking for:

  • Adaptability and multitasking
  • 'Yes first' mentality
  • A passion for travel and traveling
  • Strong analytical skills and extremely strong attention to detail
  • Experience working with high net worth individuals and clients
  • Entrepreneurial, problem-solving attitude
  • Excellent, clear and effective verbal and written communication skills
  • Experience in a collaborative and transparent environment
  • Ability to work in high-pressure environment with tight deadlines
  • Flexible working hours - available to work on evenings and weekends

Basic Qualifications:

  • High School Diploma, GED, or Equivalent Certification
  • At least 5 years experience managing luxury travel
  • At least 5 years of experience in people management

Preferred Qualifications:

  • 7 years experience managing luxury travel
  • 5 years experience using Global Distribution System and/or other online travel booking systems
  • Strong relationship building skills, customer focus and ability to collaborate

At this time, Capital One will not sponsor a new applicant for employment authorization for this position . The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Remote (Regardless of Location): $108,700 - $124,100 for Manager, Concierge Specialist Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to [email protected] Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

travel velocity black

What are Capital One Perks + Benefits

At Capital One, we're committed to ensuring you and your family feel supported and cared for, and we know that your benefits play a large role in that support. Our goal is to provide a comprehensive and competitive set of benefits that offer the flexibility and choice to meet the diverse needs of all associates. We want each of you to Be Well physically, emotionally, and financially.

Additional Perks + Benefits

Capital One’s perks and benefits are progressive and industry leading. We have always believed in the importance of providing comprehensive and expansive benefits to complement and contribute to our associates’ total compensation package. For example, we were one of the first major companies to offer same-sex marriage benefits back in 1997 and we have since continued to build our benefits portfolio to include a host of other LGBTQ+ friendly offerings, from fertility coverage to reimbursements for associates who chose to build their families through adoption and surrogacy, to domestic partner benefits and health coverage for gender reassignment. In addition, Capital One’s campuses offer fitness facilities, cafés and, at certain locations, onsite health services for associates and their families. Our benefits package is unique as it provides flexibility for you to determine your path to health, wealth and life support.

travel velocity black

More Jobs at Capital One

  • International

live news

Baltimore Key Bridge collapse

live news

Trump's Georgia case hearing

March 26, 2024 - Baltimore Key Bridge collapses after ship collision

By Helen Regan , Kathleen Magramo , Antoinette Radford, Alisha Ebrahimji , Maureen Chowdhury , Rachel Ramirez , Elise Hammond , Aditi Sangal , Tori B. Powell , Piper Hudspeth Blackburn and Kathleen Magramo , CNN

Ship lights flickered and veered off course shortly before Baltimore bridge hit, CNN analysis shows   

From CNN’s Allegra Goodwin in London

A view of the Dali cargo vessel which crashed into the Francis Scott Key Bridge causing it to collapse in Baltimore, Maryland, on March 26.

The Singaporean-flagged cargo ship that struck the Francis Scott Key Bridge in Baltimore Tuesday altered course and veered toward a pillar shortly before impact, a CNN analysis of MarineTraffic ship-tracking data confirms.  

It’s unclear what caused the ship to crash into the bridge or why its lights were flickering. CNN has reached out to the National Transportation Safety Board to inquire about a possible power failure. 

The container ship DALI, which was en route to Colombo, Sri Lanka, begins to change course toward the bridge’s pillar at 1:26 a.m. local time, striking the bridge at 1:28 a.m. ET, according to MarineTraffic data and video from the scene. Video from 1:25 a.m. ET shows a plume of dark smoke billowing from the ship. DALI's lights flicker at least twice before the incident.  

In video, as it navigates down the Patapsco River, the ship’s lights can be seen going out at 1:24 a.m. ET, before turning back on, and then flickering off and on again between 1:26 a.m. ET and 1.27 a.m. ET, just before it hits the bridge.  

Maryland transportation secretary says contractors were working on bridge at time of collapse

From CNN's Antoinette Radford

Maryland State Transportation Secretary Paul Wiedefeld told reporters there were workers on the Francis Scott Key Bridge at the time of its collapse.

"We know there were individuals on the bridge at the time of the collapse, working on the bridge, contractors for us," he said at a news conference Tuesday morning.

Wiedefeld said the workers were "basically doing some concrete deck repair," but said they did not know how many vehicles were involved.

He added that the transport authority has set up a facility for family members of those who were believed to be on the bridge at the time of its collapse.

Baltimore fire chief: Sonar has detected the presence of vehicles submerged in the water

A helicopter flies over the scene of the Francis Scott Key Bridge collapse in Baltimore, Maryland, on March 26.

Baltimore Fire Chief James Wallace says authorities have detected vehicles submerged in the water.

“Our sonar has detected the presence of vehicles submerged in the water,” said Wallace at a news conference on the collapse of Francis Scott Key Bridge. “I don't have a count of that yet.”

He said emergency services are using sonar, drones and infrared technology as a part of their search for people and vehicles who may have fallen from the Key Bridge into the Patapsco River.

No indication of "terrorism" or intent in Baltimore bridge collapse, police chief says

From CNN’s Andy Rose

Baltimore Police Commissioner Richard Worley, with Mayor Brandon Scott, right, and Fire Department Chief James Wallace, left, speaks at a press conference on the collapse of the Francis Scott Key Bridge Baltimore, Maryland, on March 26.

Baltimore Police said there was no evidence that the ship collision that caused the collapse of the Francis Scott Key Bridge was intentional.

“There is absolutely no indication that there's any terrorism, that this was done on purpose,” Chief Richard Worley said at a news conference.

The FBI  said  that it was joining the investigation into the cause of the collision.

Rescue crews have determined there are vehicles in the Patapsco River following the bridge collapse.

“Our sonar has detected the presence of vehicles submerged in the water,” said Fire Chief James Wallace. “I don't have a count of that yet.”

Wallace said they are waiting to make sure that the ship is secure and stable before investigators board it.

“Never would you think that you would see, physically see, the Key Bridge tumble down like that,” Mayor Brandon M. Scott said.

Cruises, cars and commodities: What to know about the Port of Baltimore

From CNN's Mark Thompson and Hanna Ziady

In this aerial image cargo containers are readied for transport at the Port of Baltimore in Baltimore, Maryland, on October 14, 2021.

The collapse of the   Francis Scott Key Bridge over the Patapsco River outside the Port of Baltimore threatens to disrupt shipping operations at a major US trade hub for autos, container traffic and commodities. Baltimore also has a cruise terminal.

Closer to the Midwest than any other port on the East Coast, Baltimore ranks first in the United States for autos and light trucks, handling a record 850,000 vehicles last year. It was also the leading port for farming and construction machinery, as well as imported sugar and gypsum. It was second in the country for exporting coal.

Overall, Baltimore ranks as the 9th biggest US port for international cargo, handling a record 52.3 million tons, valued at $80.8 billion in 2023.

“The immediate focus is the rescue operation, but there will clearly be a highly-complex recovery phase and investigation to follow and we don't know what impact this will have on operations at the Port of Baltimore," said Emily Stausbøll, market analyst at Norway-based shipping analytics company Xeneta.

“While Baltimore is not one of the largest US East Coast ports, it still imports and exports more than one million containers each year so there is the potential for this to cause significant disruption to supply chains," she added.

Baltimore's cruise terminal serves ships operated by Royal Caribbean, Carnival and Norwegian. Cruises carrying more than 444,000 passengers departed from the port last year.

According to the Maryland state government, the port supports 15,330 direct jobs and 139,180 jobs in related services.

Rescue crews looking for at least seven people in Baltimore bridge collapse

Rescue operations are underway near the wreckage of the Francis Scott Key Bridge in Baltimore, as crews look for people who fell into the Patapsco River.

“We are still very much in an active search and rescue posture at this point, and we will continue to be for some time,” Wallace added.

Baltimore Fire says two people have been rescued from the river – one who was uninjured, and another in hospitalized “very serious condition.”

“This is an unthinkable tragedy,” Mayor Brandon Scott said. “We have to first and foremost pray for all of those impacted.”

Ship that collided with Baltimore bridge was chartered by Danish shipping company Maersk 

From CNN's Alex Stambaugh in Hong Kong

The Dali container vessel after striking the Francis Scott Key Bridge that collapsed into the Patapsco River in Baltimore, Maryland, US, on March 26.

The container ship that collided with the Francis Scott Key Bridge in Baltimore on Tuesday was chartered by Maersk and carrying their customers' cargo, the Danish shipping company told CNN.

"We are horrified by what has happened in Baltimore, and our thoughts are with all of those affected," The company said in its statement.

The company, which has a full name of A.P. Moller - Maersk, said no company crew and personnel were onboard the vessel. It said the ship, DALI, is operated by charter vessel company Synergy Group. 

"We are closely following the investigations conducted by authorities and Synergy, and we will do our utmost to keep our customers informed," the statement said. 

CNN is attempting to contact the owner and managers of the ship, including Synergy.

FBI Baltimore on the scene at the Key Bridge

FBI Baltimore personnel are on the scene at the Francis Scott Key Bridge, they have said in a post on X.

The agency said it was working "side by side with our local, state and federal partners."

Baltimore fire emergency chief says 2 people saved from water after Key Bridge collapse

The Baltimore Fire Department Chief James Wallace says authorities rescued two people from the water this morning, one without injury and the other who has been transferred to hospital in a serious condition.

Authorities are continuing their search for upwards of seven people, Wallace says. But, he says that number could change as it is a "very large incident." Earlier on Tuesday, an official said as many as 20 people could be in the water.

Wallace added that the crew remains on board the ship, and are communicating with the US Coast Guard. He added that emergency services are looking into reports that there were workers on the bridge at the time of the incident.

Speaking at the press conference, Baltimore Mayor Brandon Scott also described the incident as an “unthinkable tragedy,” and offered his prayers for all those affected, as well as his thanks to first responders.

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IMAGES

  1. Velocity Black: The App That'll Make Your Travel Dreams Come True

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  2. Velocity

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  3. AMF1 announces new lifestyle partnership with Velocity Black

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  4. 5 Companies That Offer Bespoke 'Experiential' Luxury Travel Tours

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  5. Velocity Black Has Been Called the “App Without Limits”

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  6. Living the dream, Velocity Black Takes Experience Travel to the Next

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COMMENTS

  1. Velocity Black

    There is currently a waiting list for Velocity Black membership. To join the waiting list, please leave your details below. +1. I'm looking for concierge for my customers. We help high performance people unlock the vast potential of their lives in the digital age. Welcome to concierge, reimagined.

  2. Capital One Acquires Digital Concierge, Velocity Black

    June 1, 2023. McLean, Va., June 1, 2023 — Capital One Financial Corporation ("Capital One") has acquired Velocity Mobile Limited ("Velocity Black"), a leading digital concierge company that delivers travel, entertainment, shopping and dining offerings to consumers globally. Velocity Black has built a unique customer experience — its ...

  3. Velocity Black Review: The Ultimate Luxury Lifestyle Membership

    Founded in 2014, Velocity Black sets out to reimagine the traditional concierge service using technology to connect clients to luxury experiences worldwide, 24/7. Described by GQ as "the coolest app we've ever seen," Velocity Black consolidates luxury travel, dining, events, and more into a single app.

  4. Capital One acquires digital concierge service Velocity Black

    Capital One has agreed to buy Velocity Black, a digital concierge service, to bolster its offerings for consumer experience, the bank announced last week.. The move gives Capital One access to a proprietary platform — focused on travel, entertainment, shopping and dining — that uses artificial intelligence and human expertise to offer recommendations to its customers.

  5. Living the dream, Velocity Black Takes Experience Travel to the Next

    Since its inception in 2014, Velocity Black has provided hundreds of experiences alongside its concierge service that guarantees a response within 60 seconds. The company's key aim is to eliminate the stress of travel, time is a precious commodity and no one wants to waste it trying to work out what hotel you want to stay in in Tokyo.

  6. Velocity Black: The App That'll Make Your Travel Dreams Come True

    By Holly Rains. published 21 July 2017. Velocity Black is about to make your travel dreams come true... In this digital-first climate, time is a complex commodity. It's not as simple as adhering ...

  7. Velocity black has been acquired by Capital One

    The acquisition of Velocity Black builds on Capital One's history of partnering with industry innovators to create groundbreaking products: Capital One partnered closely with Hopper to build Capital One Travel, a frictionless travel booking experience that delivers smart features not found anywhere else in the credit card industry.

  8. Velocity Black

    Advanced, convenient and benefits-led, Velocity Black is the travel service for the tech-savvy, affluent globetrotter: Preferred pricing at 200,000 hotels globally. Perks at 1,500+ hotels including all leading luxury brands (upgrades upon booking, early check-in, late check-out, spa credits, complimentary transfers)

  9. Capital One (COF) Makes a Deal to Acquire Velocity Black

    June 2, 2023 · 3 min read. Capital One Financial COF, the U.S credit card giant, acquired the leading digital concierge company, Velocity Black. The terms of the transaction were kept under wraps ...

  10. Capital One Acquires Concierge Firm Velocity Black

    By PYMNTS | June 1, 2023. |. Capital One has acquired digital concierge company Velocity Black to supplement its offerings of customer experiences. Velocity Black's platform uses both technology ...

  11. Capital One acquires digital concierge, Velocity Black

    By D.J. Catron | June 2, 2023. Capital One is expanding its travel services with the acquisition of Velocity Black, a digital concierge company with a proprietary platform that delivers travel, entertainment, shopping and dining offerings to consumers globally. Velocity Black's technology will bolster Capital One's delivery of experiences for ...

  12. The Online Member's-Only Club that Everyone's Talking About

    Velocity Black harnesses the power of a global team of local experts, paired with the latest technology to provide a round-the-clock service that will optimise and enrich your daily life. The digital assistant is jointly powered by human and machine intelligence, and also guarantees a response to all its users in under 1 minute.

  13. ‎Velocity Black on the App Store

    Whether it's corporate travel or an unforgettable honeymoon, Velocity Black's team is never more than a minute away. Save up to 30% on business and first-class flights, guaranteed upgrades at the best hotels and villas, access the finest restaurants. Chat with our team of experts through our app, and you're guaranteed a reply within 1 ...

  14. Velocity Black: Concierge of the Future

    Business. Velocity Black can also be used for business as a Customer Relations Concierge for your customers and clients. Velocity Black has a 60-second response time for fast and prompt service, 24/7 and 365 days a year. Velocity can automate the customer experience for your business. With a fully customizable interface, you can tailor Velocity ...

  15. Search our Job Opportunities at Capital One

    U.S. Department of Homeland Security. COVID-19 Response. www.capitalone.com. If you have visited our website in search of information on employment opportunities or to apply for a position and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected].

  16. Manager, Product Management: Concierge Travel

    Overview. Center 1 (19052), United States of America, McLean, Virginia Manager, Product Management: Concierge Travel - Velocity Black (Remote - Eligible) Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer ...

  17. What is Velocity Black?

    By Amy de Klerk Published: 21 June 2017. Getty. Last week, Gigi Hadid announced that she was one of the founding members of the concierge app, Velocity Black. Alongside Poppy Delevingne, Elsa Hosk ...

  18. Does anyone use concierge services like Velocity Black?

    Velocity Black is absolutely useless. I wouldn't pay $5 to renew my membership. I've been a "member" for 10 months and its been a TERRIBLE experience. It is more efficient to use open table and you get them same results. For travel they just sent me to A&K for the travel agent.

  19. Head of Travel: Velocity Black (Remote)

    United States - Head of Travel - Velocity Black (US) We're excited to share that Capital One US has now acquired Velocity Black , a digital concierge company. Take a look at the announcement here . Velocity Black by Capital One harnesses the power of artificial intelligence, the warmth of human experts and the convenience of the latest ...

  20. March 26, 2024

    The Singaporean-flagged cargo ship that struck the Francis Scott Key Bridge in Baltimore Tuesday altered course and veered toward a pillar shortly before impact, a CNN analysis of MarineTraffic ...