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Seven Seas Mariner

Similar to its sister ships,  Seven Seas Navigator  and  Seven Seas Voyager , the 696-passenger Seven Seas Mariner makes service a top priority with 459 crew members on board.

Refurbished in 2018 (and debuted in 2001), the Mariner features neutral decor and finishings throughout, a remodeled library in a new location and a revamped pool deck with an open layout and new tile and teak surfaces. The Serene Spa & Wellness center received a new design with light wood accents and pebble-stone tiles, while the fitness and aerobics center offers modern equipment. Onboard activities include theatrical productions, casino games and sipping cocktails in one of five lounge areas.

Across the ship, there are seven eateries in total. All are stylishly designed, including the Prime 7 steakhouse and the flagship Compass Rose restaurant. Chartreuse, a guest favorite, highlights modern French cuisine. During the day, guests can enjoy the expanded lunch offerings at the outdoor Pool Grill or snack at the informal Coffee Connection. As with all Regent Seven Seas ships, specialty dining and shore excursions are included in the cruise fare.

Best of all, the all-suite accommodations offer beds with plush leather headboards, cozy sitting areas and artwork. All cabins are outfitted with welcome bottles of Champagne, private balconies, walk-in closets and marble bathrooms.

Seven Seas Mariner sails through much of the world, including ports in the Caribbean, Canada, Africa, Asia, Australia and more.

cruise company san francisco

Grand Princess

First launched in 1998, the 2,600-passenger Grand Princess underwent a renovation in March 2019 that added new top-deck dining venues like Alfredo's Pizzeria, Salty Dog Grill and Coffee & Cones. The Princess Theater was also refreshed to provide a more immersive audio experience. Other onboard amenities include the adults-only Sanctuary, duty-free boutiques and educational programs through the Discovery of SEA program.

The ship houses numerous dining venues, including one main dining room, two specialty venues and a variety of casual eateries serving classics like burgers and pizza. Come nightfall, passengers can enjoy cocktails at their pick of lounges.

The recently refurbished accommodations are outfitted with amenities like flat-screen TVs and minifridges. Though only 76% of exterior cabins offer private balconies – a lower percentage than other ships in the fleet – guests describe cabins as comfortable and spacious. Plus, thanks to a nearly 2-to-1 guest-to-crew ratio (the ship features 1,150 crew members), past cruisers describe the onboard service as attentive and friendly. What's more, each guest aboard Grand Princess receives an OceanMedallion wearable device to unlock his or her stateroom, make onboard payments, track down friends and family and more.

Grand Princess sails to destinations worldwide, including Alaska, Hawaii , Australia, the California coast and the South Pacific.

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Carnival Miracle

Like other Carnival ships, the 2,124-passenger Carnival Miracle boasts activities and entertainment geared toward travelers of all ages. Thanks to a renovation in 2020, the ship features upgrades like Guy's Burger Joint, WaterWorks, RedFrog Rum Bar, BlueIguana Cantina and more. The ship also received a minor refresh to interior and exterior spaces in 2022. 

Even with the added venues, a nearly 2-to-1 guest-to-crew ratio ensures service is a priority. And compared to other Carnival ships, Miracle offers a higher percentage of cabins with ocean views. While Interior staterooms provide more wallet-friendly digs, Ocean View, Balcony and Suite category cabins offer more space and scenery. All cabins come equipped with flat-screen TVs and 24-hour room service.

During days at sea, grown-ups can enjoy poolside lounging or the adults-only Serenity Retreat, while kids ages 2 to 17 can play at age-specific programs.  There are also entertainment options like the Punchliner Comedy Club, the SkyBox Sports Bar and the Seuss at Sea program. Once the family works up an appetite, they'll have their pick of the main dining room, the Lido buffet, a specialty steakhouse (for an extra fee) and more.

Carnival Miracle departs from Galveston, Texas ;  Los Angeles  and  San Francisco  to destinations in the Caribbean, the Panama Canal,  Hawaii , Mexico , and Alaska . 

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Queen Mary 2

Originally launched in 2004, the Queen Mary 2 underwent a major update in 2016 to introduce redesigned public spaces and restaurants, renovated staterooms and suites, additional spaces and kennels for transatlantic passengers traveling with dogs (the only pet facility of its kind at sea). The ship also received a complete exterior facelift. The ship has seen minor updates in the years since, including a rebranded spa and Champagne bar. 

The 2,691-passenger Queen Mary 2 is Cunard’s flagship, and it is known for its frequent transatlantic crossings and luxury cruising experience. Recent passengers rave about the upscale cabins, which range from Single staterooms designed for solo passengers to Princess Grill and Queens Grill cabins that offer extra perks, such as exclusive dining venues and butler service.

When travelers aren't in their cabins, they can participate in enrichment programming, visit the ship's planetarium, read in the largest library at sea and more. In the evenings, cruisers can enjoy shows at the Royal Court Theatre or musical acts in various venues across the ship.

Queen Mary 2 offers six dining venues, including two specialty restaurants, as well as six bars and lounges. Overall, past cruisers were impressed with the specialty restaurants, while the main dining rooms received mixed reviews. 

Queen Mary 2 completes transatlantic crossings and sails to a variety of destinations in the U.S., Caribbean, Europe, Asia and more.

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Ruby Princess

With offerings like movie screenings beneath the stars and massages at the adults-only Sanctuary, Ruby Princess is a good choice for couples. Debuted in 2008, the ship was most recently refurbished in October 2018 to add top-deck dining options like Slice Pizzeria and Coffee & Cones. Ruby Princess holds 1,200 crew members and 3,080 guests.

In terms of lodging, 80% of exterior cabins are appointed with balconies, and all rooms come equipped with flat-screen TVs and minifridges. While Interior cabins range from 158 to 162 square feet, Balcony category cabins offer more space and Pullman beds to accommodate extra guests. Each guest aboard Ruby Princess will receive an OceanMedallion wearable device to unlock his or her stateroom, make onboard payments, track down friends and family and more.

Reviewers are complimentary of the ship's onboard programming and amenities. Activities include a nine-hole putting course, duty-free shopping boutiques and enrichment opportunities through the Discovery at SEA program. Dining is just as diverse, with a total of eight venues to choose from. Come nightfall, travelers can try their luck at the casino, see a show in the theater or dance until the wee hours at the top-deck nightclub.

Ruby Princess offers itineraries in California, Alaska, Hawaii, Mexico and more.

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Queen Elizabeth

Launched in 2010, Queen Elizabeth can carry up to 2,081 passengers. With 911 crew members on board, the ship puts an emphasis on personalized attention. Past cruisers said everyone from the wait staff to the room stewards provides five-star service.

Guests can choose from a number of lodging options, including unique single staterooms for solo travelers, special Queens and Princess Grill suites, Britannia Club and Britannia cabins. Some room categories offer extra space and access to exclusive dining venues. All cabins are outfitted with standard amenities such as room service, flat-screen TVs and minifridges.

Daytime activities include watercolor painting classes, dance lessons, fencing classes, afternoon tea and outdoor garden parties. While children's programming is provided, recent cruisers note that entertainment is decidedly adult, with evening galas and chic lounges.

Queen Elizabeth offers four main dining rooms that vary by cabin type, as well as a specialty restaurant and alternative dining at the Lido buffet. In the evenings, passengers can grab a nightcap at one of multiple lounges, including the stylish Gin & Fizz bar.

Queen Elizabeth makes a variety of sailings throughout the U.S., Canada, the Mediterranean, Central America, Australia and Asia from ports in Vancouver , Sydney , Tokyo , Fort Lauderdale and more. 

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Crown Princess

Debuted in 2006 and last refurbished in April 2018, the 3,080-passenger Crown Princess features some megaship amenities like a casino, a kids clubs and a 300-square-foot poolside theater. The ship also features quiet nooks, like a library and the Sanctuary (an adults-only area that requires an extra fee). Updates for 2018 included new luxury beds in every room, new dining venues and an upgraded spa. 

Past cruisers were satisfied with the ship's relaxing atmosphere, describing public areas as pleasant and rarely overcrowded. Another main selling point for previous guests is the ship's versatile dining choices. Cruisers can choose from seven eateries, including the main dining room and three informal restaurants. For specialty dining, guests can choose between Italian at Sabatini's, or steak at Crown Grill or burgers at The Salty Dog Gastropub.

In terms of lodging, 80% of Crown Princess' exterior cabins feature private balconies. All staterooms are appointed with minifridges and satellite TVs, but guests who opt for Mini-Suite and Suite cabins can enjoy extra amenities like bathtubs, multiple TVs and 57-square-foot balconies. The Reserve Collection cabins feature all the amenities of Mini-Suites, plus access to an exclusive dining venue with expanded menu options, priority boarding and a complimentary one-time wine setup. What's more, each guest aboard Crown Princess now receives an OceanMedallion wearable device to unlock his or her stateroom, make onboard payments, track down friends and family and more.

Crown Princess cruises through Alaska, Hawaii, Canada, Australia, Mexico and the California coast.

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Silver Shadow

Silver Shadow is slightly larger than the older Silversea ships, but not as big as the  Silver Spirit . Last refurbished in 2019 (and debuted in 2000), the 392-passenger ship maintains a nearly 1-to-1 staff-to-guest ratio, with 302 crew members. For past cruisers, it was the friendly crew's attention to detail that helped set Silver Shadow apart from its competitors.

Recent passengers praise the all-suite accommodations, which range from the Vista Suite (287 square feet) to the two-bedroom Grand Suite (1,435 square feet). All cabins offer ocean views and more than 80% include private balconies. Standard amenities include butler service, minifridges and full baths with separate showers.

When guests aren't in their rooms, they can utilize the ship's facilities, which include shopping boutiques, a casino, a beauty salon and an expansive pool deck. The ship also offers four dining venues, including La Dame, a specialty French restaurant with an additional reservation fee. As for nighttime entertainment, passengers have their pick between several cocktail lounges and the ship's performance venue.

Silver Shadow sails throughout North America, South America, Australia, Asia and more. It also completes some transoceanic voyages.

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Coral Princess

Designed to navigate smaller ports of call, the Coral Princess travels to remote destinations around the world. Although it debuted in 2003, the ship's most recent refurbishment in January 2019 helps it stay on par with mainstream competitors.

With 895 crew members and 2,000 passengers, the ship offers a more intimate setting than its larger siblings. Standout amenities include the Lotus Spa, a poolside theater for Movies Under the Stars and a sports court.

In terms of lodging, 80% of outside staterooms are equipped with balconies. You'll find flat-screen TVs and minifridges in all staterooms, while those in Mini-Suites and Suites are granted more space and larger balconies. What's more, each guest aboard Coral Princess receives an OceanMedallion wearable device to unlock his or her stateroom, make onboard payments, track down friends and family and more.

When it comes to dining, guests can choose from six venues, including the main dining room, three informal eateries and two specialty dining restaurants. Guests can also splurge for a private four-course meal on their balconies (for an extra fee). Princess Cruises now offers a Dine My Way experience. It allows passengers to customize their dining times for each day on board as well ordering and delivery food and beverages to your room. 

Coral Princess departs from ports around the world for sailings in Australia, Hawaii, Canada, the Panama Canal and more. The ship also has several world cruise itineraries.

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Carnival Legend

First introduced in 2002, the 2,124-passenger, 930-crew member Carnival Legend last received routine cosmetic updates in 2022. It is home to traveler favorites like the Alchemy Bar, BlueIguana Cantina and Tequila Bar, Guy's Burger Joint and the RedFrog Pub. The ship provides a wide array of entertainment and activities to satisfy multigenerational crowds.

Young cruisers (ages 2 to 17) can play at organized, age-appropriate clubs while adults attend a show at the comedy club or hit the casino. The ship was also one of the first to include the Build-A-Bear Workshop at Sea.

When it comes to lodging, about 80% of the ship’s staterooms offer ocean views, and a large number of those cabins feature balconies. While Interior staterooms are more budget-friendly, Balcony and Suite category rooms are worth the splurge, according to recent passengers. All staterooms include flat-screen TVs and 24-hour room service.

The ship's food options include two main dining rooms, a steakhouse, a sushi restaurant, a buffet with everything from pizza to Chinese fare and more.  

Carnival Legend departs from Baltimore , Tampa , Rome , Barcelona and London  for sailings in the Bahamas , the Caribbean, Bermuda , Canada, the Panama Canal and more. 

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Cruises from San Francisco

From the golden gate bridge to the painted ladies, sail on the best sf cruises with princess®.

Best Cruises From the West Coast

Cruise Critic

Start your cruise from San Francisco by sailing under the Golden Gate Bridge and into a sea of opportunity. Venture north to relive Alaska’s gold rush history, or head south to bask in the beauty of the Mexican Riviera. Tour the California Coast on a 4-day cruise from San Francisco, or explore the Hawaiian islands on a 15-day cruise. Arrive in Northern California and embark on your dream vacation with Princess.

Find the Best Cruises from San Francisco

Alaska Cruises

Glaciers, wildlife and mountains await you on a cruise from San Francisco to Alaska. Our roundtrip voyages bring you up close to untouched landmarks, including Glacier Bay National Park or Endicott Arm & Dawes Glacier. Fish for salmon in Ketchikan, meet sled dogs in Juneau and pan for gold in Skagway. Experience it all with Princess, the #1 cruise line in Alaska*.

*More guests choose Princess in Alaska than any other cruise line

California Coast Cruises

From Northern California to the Southern cities, The Golden State is brimming with breathtaking coast lines, creative cuisine and iconic marine life. On cruises out of San Francisco, visit the San Diego Zoo, California’s very own living sanctuary. Explore Catalina Island’s underwater oasis where kelp forests dance to the rhythm of the ocean. Or enjoy crisp wines amidst the Sonoma Wine Country.

Hawaii Cruises

On a cruise from San Francisco, unpack once and visit multiple Hawaiian Islands. Drive through Waimea Canyon, also known as the “Grand Canyon of the Pacific.” Then enjoy an evening in Honolulu with More Ashore late-night departures and overnight stays – included in every itinerary. With the sunset as your backdrop, conclude your trip with a traditional luau. Island hop with ease in a way that only Princess can offer.

Mexico Cruises

For a taste of fun, flavor and fiesta, sail to Mexico with Princess. On a cruise from San Francisco, dive into adventure in Cabo while snorkeling beside sea turtles and kayaking along the Sea of Cortez, a UNESCO World Heritage Site. In Puerto Vallarta, zipline over vast jungle canopies. Or take the day to relax on one of the unspoiled beaches where sun-kissed sand and crystalline waters leave you feeling recharged.

Panama Canal Cruises

The Panama Canal is a true engineering wonder, but even more spectacles lie ahead when you cruise from San Francisco aboard the #1 cruise line in the Canal. Visit the Sloth Sanctuary in Limon. Stroll along the colorful streets of Cartagena, a UNESCO World Heritage Site, and explore Spanish fortresses nearby. Or zipline through Nicaragua’s lush jungles and relish in sweeping views of the region’s untouched landscapes.

Getaway Cruises

Enjoy convenient departures and itineraries with Getaway Cruises out of San Francisco. Sail down the coast to meet San Diego’s famous seals, and sip fine wines in Ensenada’s Guadalupe Valley. Or head North to Astoria to experience the iconic beauty of the Pacific Northwest while sampling ales at local breweries. Choose from a four-day cruise from San Francisco to Vancouver or a five-day voyage through the Golden State.

What to Know About Cruises from San Francisco

Make the most of your cruise out of San Francisco by taking in the flavor, beauty and history that lies before you. Here’s everything you should know before arriving in the Golden Gate City.

San Francisco at a glance

  • Language: English
  • Currency: U.S. dollar
  • Time Zone: Pacific Time (PT)
  • Docking: Your Princess ship docks at Pier 27, San Francisco Cruise Terminal.
  • Attire: Light jackets, sweaters or blazers are recommended, especially for the mornings and evenings.
  • Transportation: Taxis or rideshare vehicles can get you to and from the ship and are available pier side for all guests.

Things to do in San Francisco

Visit Alcatraz, the Golden Gate Bridge and Muir Woods National Monument. In the birthplace of blue jeans, shop boutiques on Market Street, or find the perfect souvenir at Pier 39. Then savor Italian seafood at Fisherman’s Wharf, and try the city’s signature dish — clam chowder in a bread bowl. Or spend time in Sonoma or Napa sipping locally grown wines before your cruise from San Francisco.

Ships That Cruise from San Francisco

Our Princess fleet includes some of the best cruises from San Francisco. Find the comforts of home along with the luxuries you deserve on board any of our ships. Discover what makes our fleet so unique.

Ruby Princess®

Grand Princess®

Sapphire Princess®

Crown Princess®

Coral Princess®

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Remove the hassle from air travel and give yourself the gift of flexibility, time and a thicker wallet with Princess EZair flights. We negotiate lower rates with the airlines, allow you to modify your flight up to 45 days prior with no penalty and protect you if your flight is late or canceled.

EZair flight quotes are available on our cruise search result details pages.

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We get you where you need to go

Let Princess pick you up from the airport and take you directly to your ship or hotel when you arrive, even if you didn't book your airfare through us. A uniformed Princess representative meets you at the airport after you've retrieved your luggage and transports you directly to your ship or hotel without you having to worry about the logistics of navigating a new city.

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Extend your cruise vacation, and simplify your travel plans with a hotel stay at the beginning or end of your cruise. With a Cruise Plus Hotel Package, a Princess representative meets you at the airport and pier, transporting you to and from your hotel. The package includes the cost of your hotel stay, transportation, luggage handling and the services of the representative.

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  • Cruise From
  • San-Francisco

San Francisco, CA

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  • Carnival Legend
  • Carnival Miracle

* Coming Soon

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Seaports have always been important throughout history… it’s about more than just the cargo, but the import and export of ideas. You could say that a city’s seaside status almost necessarily creates a crossroads of cultures. All that said, something sets San Francisco apart! Maybe it’s the year-round comfy weather that makes people want to spend their time outdoors, or perhaps it’s the spectacular food culture, or the history, or the hills, or the architecture. But one thing can be proven: San Francisco is beautiful, arguably the most romantic and cosmopolitan city in the U.S., and all of these elements go into the mix of making it a place you want to be, whether you know it or not. From the world’s most recognizable bridge, The Golden Gate, to the quirky, flower-lined Lombard Street… it’s no surprise that in SF even a former prison island — you knew we’re talking about Alcatraz, right? — ends up being an iconic destination.

  • Send yourself to Alcatraz — for a little bit — as you visit the island that housed not only the prison, but a bird sanctuary and the west coast’s first lighthouse.
  • Walk among the world’s tallest trees, between 500 and 700 years old, at Muir Woods National Monument.
  • Get some of the city’s best views of the skyline — plus, actually, sea lions — at Pier 39 near Fisherman’s Wharf.
  • Visit San Francisco’s amazing neighbors like the charming, arty Sausalito and the serene Napa Valley wine region.

See it all from San Francisco.

* Taxes, fees, and port expenses are additional per person.

  • Autonomous Cars /

Cruise launches public waitlist for its robotaxis in San Francisco

The company has begun offering rides to the public in its level 4 fully driverless vehicles.

By Andrew J. Hawkins , transportation editor with 10+ years of experience who covers EVs, public transportation, and aviation. His work has appeared in The New York Daily News and City & State.

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GM Robot Car Cruise

Cruise, the self-driving company backed by General Motors and Honda, announced a public waitlist for its robotaxi service in San Francisco. It’s a significant step for the company that has previously been beset by delays in its quest to get paying customers into its autonomous ride-hailing vehicles.

The rides will be free to start out, as Cruise has yet to be approved to accept paid rides. The company, which has previously only allowed employees to ride in its autonomous vehicles, says it has tested the waters with a few of its first non-employee customers, including GM CEO Mary Barra , as well as a few non-employees.

According to Cruise:

We’re also opening a public waitlist at www.getcruise.com for when we’re ready to offer even more rides to San Franciscans. We’re calling this the Cruise Rider Community program and people who are nominated by employees or sign up on the waitlist will be incorporated into the pipeline to be among our first public riders.

In some ways, it’s similar to how Waymo started out in Arizona with the launch of an “early rider” program that then evolved into Waymo One , the Alphabet company’s first commercial service. A spokesperson for Cruise did not immediately respond to a question about whether these initial passengers will be required to sign non-disclosure agreements (as Waymo’s did) in order to be approved.

California is ground zero for AV testing

California is ground zero for AV testing in the US, with over 60 companies licensed to operate autonomous vehicles for testing purposes in the state. A handful of companies hold permits to test fully driverless vehicles, without safety drivers behind the steering wheel. And an even smaller number have been  approved to pick up and drop off passengers  as part of a commercial pilot service. 

Cruise has received permits from the California Department of Motor Vehicles to test driverless vehicles on public roads and to carry members of the public in those vehicles, but has yet to receive a permit with the California Public Utilities Commission to charge for those rides.

For now, Cruise’s driverless vehicles are only approved to operate with paid customers at night, between 10PM and 6AM, at a maximum speed of 30mph and can even drive in “light rain and fog.” The company can test with or without unpaid passengers in both driverless and with drivers 24/7.

The company had planned to launch a commercial robotaxi service in San Francisco in 2019  but failed to do so , and it has yet to publicly commit to a new date — though it has strongly implied that it will be in 2022.

The news of Cruise’s public demonstrations of its driverless vehicles has triggered the remaining $1.35 billion from SoftBank

The news of Cruise’s public demonstrations of its driverless vehicles has triggered the remaining $1.35 billion from SoftBank, as part of a $2.25 billion investment commitment first announced in 2018. “When SoftBank first invested in Cruise in 2018, they made an initial $900 million investment and committed to investing this additional $1.35 billion when Cruise is ready for commercial deployment, which we have now demonstrated,” Cruise said.

Last month, Barra forced out Cruise CEO Dan Ammann over disagreements on the direction of the company.  According to  Bloomberg , Barra was pushing to use Cruise’s technology to power luxury self-driving Cadillacs that could be sold to customers . Ammann was reportedly open to the idea but wanted to prioritize Cruise’s robotaxi service.

Later this year, GM is planning to start production of the Cruise Origin , a purpose-built autonomous shuttle without traditional controls like a steering wheel and pedals. GM had previously planned to produce a version of its electric Chevy Bolt without steering wheels and pedals but has since put that plan on hold while it prioritizes the Origin.

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Cruise launches driverless robotaxi service in San Francisco

cruise company san francisco

Employees of Cruise, the self-driving subsidiary of General Motors, will be the first to jump inside one of the company’s autonomous vehicles that operate in San Francisco without a human driver in the front seat. Certain members of the public will also be able to ride, but they won’t be charged a fare.

Cruise co-founder, CTO and president Kyle Vogt was reportedly the first to ride the driverless AV, and he gushed about it all over Twitter.

1) Monday night was a night I’ll never forget. I’m still speechless. I got to take the first ride, by anyone, ever, in a *driverless* robotaxi on the streets of San Francisco. This was officially ride #1 for @Cruise . Full story and vids below. https://t.co/GDjVcvMrvK — Kyle Vogt (@kvogt) November 3, 2021

“Around 11pm Monday night we launched an AV without anyone inside for the first time,” tweeted Vogt . “Until now we’ve been testing with humans in the driver’s or passenger’s seat, so this was a first. It began to roam around the city, waiting for a ride request. At 11:20pm I used the Cruise app and summoned my first ride. After a few minutes, one of the Cruise AVs (named Sourdough) drove up to me and pulled over. Nobody was inside the car. I pressed the ‘start ride’ button and the AV smoothly pulled back into traffic.”

Vogt also said he requested five more rides that night. The rides had to be at night because according to the stipulations of Cruise’s “driverless deployment permit” from the California Department of Motor Vehicles, the company can only operate driverless between the hours of 10 p.m. and 6 a.m and at a max speed of 30 miles per hour. Cruise received the permit in early October, which allows the company to deploy its vehicles without a human onboard, as well as charge fees for delivery services, but crucially not ride-hailing services.

Cruise’s first human-less deployment comes about a week after GM CEO Mary Barra said the company is confident that Cruise will begin commercial driverless ride-hailing and delivery operations by next year. Cruise has yet to apply for the final permit it needs, which would be from the California Public Utilities Commission (CPUC), to be able to charge for robotaxi services. Until such time, only Cruise employees and non-paying members of the public will be riding around in Sourdough and other human-less AVs.

cruise company san francisco

San Francisco's Top Tours

Come & enjoy a one of a kind experience.

cruise company san francisco

  • Ferry service to Sausalito, as well as cruise and sightseeing tickets can be purchased directly from this site and at the Box Office at PIER 39. Tickets to Harbor Bay, Main Street Alameda, Oakland, Richmond, Seaplane Lagoon, South San Francisco, Vallejo, Oracle Park and Chase Center can also be accessed on this site. General information is also available by calling 415-705-8200.
  • Multi-language audio tours on the San Francisco Bay Cruise and Escape From the Rock Cruise around Alcatraz Island, are available in nine languages: English, Spanish, Mandarin, Italian, French, Japanese, Korean, German & Taiwanese. Please bring your Wi-Fi enabled device to access the audio tour.
  • Boat tours are offered daily and there are special seasonal events and charter boats available for your private event or celebration. For charter information and custom tour services, please call 415-705-8203.

Privacy Overview

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A new way to ride

Current status.

Service update

We have temporarily paused driverless service in all markets while we evaluate how to best serve our riders and the communities where we operate. For more information, please see our latest blog post .

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Ride with Poppy

Poppy front on

Rider Reviews

Safe, smooth.

“Took a ride in the future last night. My first driverless ride from Cruise! Felt safe, smooth and comfortable! Each car navigated some tricky [human-induced] traffic situations flawlessly. 💪🏾”

cruise company san francisco

Rider Review

“ It’s the kind of transportation that’ll make life much more comfortable. ”

cruise company san francisco

Sergey's review

"Another excellent @Cruise ride. From a hotel to a grocery store and back to the hotel - fully autonomously. If you think the future is not here yet, you’re just yet to try it. Long autonomy. P.S. Tweeting this from an AV."

cruise company san francisco

Mohsen's review

"I was lucky to be one of the first few people in the world to ride a robotaxi and experience the future! The ride looks pretty normal but the experience is unlike anything else I have experienced, the car felt alive!"

cruise company san francisco

RJ's review

"Cruise is so solid even on narrow streets — the steering wheel has no jitter, totally smooth each block."

cruise company san francisco

"Living in the"

“Already living in the future! @Cruise great job y’all. Ride was as smooth as it can get.”

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"Thank @poppytheav!"

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GM’s Cruise Loses Its Self-Driving License in San Francisco After a Robotaxi Dragged a Person

Cruise autonomous vehicle in San Francisco

California has suspended driverless vehicles operated by the General Motors subsidiary Cruise in the city of San Francisco—just two months after the state began allowing the robotaxis to pick up paying passengers around the clock. The suspension stems from a gruesome incident on October 2 in which a human-driven vehicle hit a female pedestrian and threw her into the path of a Cruise car. The driverless Cruise car hit her, stopped, and then tried to pull over, dragging her approximately 20 feet.

California’s Department of Motor Vehicles says in a statement that it has determined that Cruise’s vehicles are not safe for public operation, and that the company ”misrepresented” safety information about its autonomous vehicle technology. In a filing on the suspension, the agency says that Cruise initially provided footage showing only the collision between its vehicle and the woman. It says Cruise did not disclose information about its car's subsequent “pull-over maneuver” that dragged the woman after the initial impact, and that the DMV only obtained full footage nine days after the crash.

Cruise spokesperson Navideh Forghani says Cruise has stayed in close contact with regulators but disputed the DMV’s timeline. She says the agency was shown video of the entire incident, including the pull-over, the day after the crash. The DMV says Cruise will either have to appeal its decision or provide information about how it has addressed its technology’s “deficiencies” in order to win back its permit.

Also today, the California Public Utilities Commission, which initially granted Cruise permission to carry passengers, suspended the company’s permits as it carries out its own investigation of the company, CPUC spokesperson Terrie Prosper wrote in an email. Passengers will not be able to ride in San Francisco until the permits are reinstated.

The suspensions mark a serious setback for the driverless vehicle industry, which has faced charges of under-regulation even as Cruise and others plan to expand to new cities across the US. Cruise is still permitted to operate robotaxis in San Francisco with a human safety driver behind the wheel—which is how the company initially began to test self-driving cars in the city. The DMV suspension has no specified end date.

Cruise provided additional details of the October 2 collision in a blog post published today. According to the company, which has 40 cameras and sensors mounted on each of its vehicles, its self-driving vehicle quickly swerved and braked in an attempt to avoid a collision with the woman, but still made impact. The vehicle then stopped but, according to Cruise, “attempted to pull over,” dragging the woman an additional 20 feet. Cruise says this sort of evasive maneuver was built into the vehicle’s software to promote safety, and is required by both California and federal regulators.

Cruise says the vehicle then stopped again. Emergency responders arrived soon after, according to TV station NBC Bay Area, and the San Francisco Fire Department said the victim was “extricated from beneath the vehicle using rescue tools.” The department said she was transported to the hospital with multiple traumatic injuries. The human driver of the vehicle that initially struck the woman has not been caught.

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Last week, the top US road safety regulator, the National Highway Traffic Safety Administration, opened an investigation into Cruise’s autonomous driving system, based on at least four reported incidents in which Cruise vehicles collided with or got close to pedestrians and pedestrian crosswalks, including the October 2 crash

Forghani, the Cruise spokesperson, says the company has shared video and other information related to the incident with the California DMV and NHTSA officials. “Our teams are currently doing an analysis to identify potential enhancements to the [autonomous vehicle]’s response to this kind of extremely rare event,” she wrote in a statement.

In August, California’s DMV asked Cruise to cut in half the number of self-driving vehicles operating in the city after its robotaxis were involved in a series of crashes, including one in which a Cruise vehicle collided with a fire truck that ran a red light on the way to an emergency.

Even before Cruise and its leading competitor, Alphabet’s Waymo , received permission from the state taxi regulator to operate all-day paid rides in San Francisco, both companies received criticism from city residents, emergency responders, and labor advocates for incidents in which the technology froze in or impeded city traffic .

In August, the San Francisco Fire Department told state officials that its employees experienced at least 55 incidents with self-driving cars since the beginning of 2023, including a handful in which fire officials report the cars delayed emergency responders. In one incident, worried fire personnel broke the windows of a Cruise vehicle in an attempt to prevent it from driving onto an active fire scene. Robotaxis have also delayed city transit buses and streetcars. Cruise said earlier this month that it has improved the way its technology responds to emergency vehicles and situations.

Updated 10-24-2023, 8:45 pm EDT: This story was updated with information about the CPUC suspending Cruise's permit to carry passengers.

Updated 10-24-2023, 6:05 pm EDT: This story was updated with additional details of the DMV's suspension and appeal's process, and additional comment from Cruise.

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Here's what reportedly led to Cruise robotaxis getting banned in San Francisco

  • Officials have banned Cruise robotaxis in San Francisco, warning they are a risk to public safety.
  • Officials said this is because Cruise failed to disclose information about a recent accident, per Vice.
  • Cruise has disputed these claims. 

Insider Today

Cruise's robotaxi permits were reportedly revoked because the company failed to disclose video footage of an incident in which a pedestrian was dragged beneath one of its driverless cars for 20 feet after it ran her over, California regulators have said, per Vice .

Cruise was banned from operating its robotaxi service in San Francisco on Tuesday, with regulators warning that the controversial autonomous car company's vehicles posed "an unreasonable risk to public safety" following a series of accidents.

The company, which aims to build the world's most advanced self-driving cars, is still able to test its vehicles with a safety driver in the car.

In the order of suspension, obtained by Vice , the California Department of Motor Vehicles (DMV) referred to an incident from earlier this year , where a pedestrian was hit by a separate vehicle and fell into the path of a Cruise robotaxi, which ran them over.

The autonomous car hard-braked and, having detected a collision, attempted to pull over, traveling 20 feet at a speed of 7 mph while the pedestrian was still underneath the car.

The DMV said that its representatives met with Cruise the following day and were shown video footage of the accident captured by the robotaxi's cameras.

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However, they said that the self-driving company did not disclose the footage of the car attempting to pull over immediately after the crash, and only provided it several days later at the DMV's request.

"The subsequent maneuvering of the vehicle indicates that Cruise's vehicles may lack the ability to respond in a safe and appropriate manner during incidents involving a pedestrian so as not to unnecessarily put the pedestrian or others at risk of further injury," the DMV wrote, per Vice.

In a statement to Vice, a spokesperson for Cruise disputed the DMV's report. "I can confirm that Cruise showed the full video to the DMV on October 3rd, and played it multiple times," they said.

Cruise has been a controversial presence in San Francisco ever since it received approval to run its robotaxi service 24/7 in the city in August.

The company's cars have been involved in several accidents, including a collision with a firetruck that resulted in a passenger being taken to hospital, ultimately leading to Cruise agreeing to slash its fleet in half .

Following the suspension of its driverless permits, Cruise announced that it would pause its driverless car services in San Francisco entirely.

"Ultimately, we develop and deploy autonomous vehicles in an effort to save lives. In the incident being reviewed by the DMV, a human hit-and-run driver tragically struck and propelled the pedestrian into the path of the AV," a company spokesperson told Insider.

"The AV braked aggressively before impact and because it detected a collision, it attempted to pull over to avoid further safety issues. When the AV tried to pull over, it continued before coming to a final stop, pulling the pedestrian forward.

"Shortly after the incident, our team proactively shared information with the CA DMV, CPUC, and NHTSA, including the full video. Our teams are currently doing an analysis to identify potential enhancements to the AV's response to this kind of extremely rare event," they added.

Watch: Experts say we're decades from fully autonomous cars. Here's why.

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Cruise’s Driverless Taxi Service in San Francisco Is Suspended

California’s Department of Motor Vehicles cited safety concerns for the suspension, about three months after the state allowed an expansion.

An orange and white Cruise driverless car.

By Yiwen Lu and Cade Metz

Reporting from San Francisco

California regulators on Tuesday ordered Cruise, a General Motors subsidiary, to stop its driverless taxi service in San Francisco after a series of traffic mishaps, including one this month when a Cruise car dragged a pedestrian 20 feet after a crash.

The decision by the state’s Department of Motor Vehicles followed a turbulent three months for Cruise. In early August, over the objections of San Francisco officials, state regulators allowed Cruise to expand its service in the city. But a little more than a week later, the D.M.V. told Cruise to cut its fleet in the city in half.

On Oct. 2, a pedestrian was hit by a car, then was hit a by a Cruise vehicle and trapped under the driverless car. As it tried to pull over, the Cruise car dragged the pedestrian until it stopped. Cruise said its autonomous vehicle had “braked aggressively” and blamed the human driver for the incident.

In an initial meeting with Cruise after the October crash, the D.M.V. said, the company showed footage from the car’s cameras that ended with the driverless vehicle coming to a complete stop after hitting the pedestrian. D.M.V. officials later learned through “discussion with another government agency” that the pedestrian had also been dragged, according to a suspension order sent to Cruise.

In a statement, Cruise said it had shown the agency “the complete video multiple times.”

The suspension is a major setback for Cruise, which started testing its autonomous cars in San Francisco several years ago and introduced a limited driverless taxi service in the city last year.

It is also an unwelcome development for the nascent driverless car industry. Big tech and auto companies have invested billions of dollars in the technology, and the expensive cars have in recent months just started to gain some mainstream acceptance. The California regulators’ decision could increase calls for federal regulators to take a closer look at the technology.

“When there is an unreasonable risk to public safety, the D.M.V. can immediately suspend or revoke permits,” the agency said in a statement. It did not say how long the suspension would last.

In a post on X, formerly known as Twitter, Cruise said it would pause its driverless operations in San Francisco and was working on enhancements to the cars’ technology. Cruise can still test its autonomous cars in California, but they must have safety drivers who can take over in an emergency.

On a call with financial analysts on Tuesday morning before the state action, Mary T. Barra, G.M.’s chief executive, said the driverless cars had been involved in far fewer collisions than human drivers, but she acknowledged regulatory concerns.

“We do believe that Cruise has tremendous opportunity to grow and expand,” Ms. Barra said. “Safety will be our gating factor as we do that.” She added an assurance that G.M. had plans to support Cruise’s expansion.

Ms. Barra also said G.M. would have more to say about Cruise when it reported its fourth-quarter earnings in three months and at a daylong investor presentation expected to take place in the first half of 2024. Cruise’s expenses were $700 million in the most recent quarter, according to a transcript of the call.

The Cruise cars have drawn considerable criticism from local safety officials, who complained that they were becoming a nuisance, getting in the way of firefighting and other emergency situations. Those complaints have grown louder in recent months as the Cruise vehicles have been involved in several high-profile incidents.

Shortly after another state regulator, the California Public Utilities Commission, allowed the service to expand, at least 10 Cruise vehicles stopped functioning in the middle of a busy street in San Francisco’s North Beach neighborhood, blocking traffic for 15 minutes. A few days later, a Cruise vehicle drove into a city paving project and got stuck in wet concrete.

The day before the D.M.V. announced its investigation of Cruise’s safety record, a fire truck responding to an emergency call collided with a Cruise driverless taxi on Aug. 17, injuring a passenger in the car.

Less than two weeks ago, Cruise said it had released major updates to the software that operates its driverless cars to help them interact with firefighters and other safety officials. Those updates included the ability to manually take over the vehicle. Emergency responders have had to contact Cruise staff to control the cars remotely when they have gotten in way.

On Oct. 16, the National Highway Traffic Safety Administration opened an investigation into Cruise’s interactions with pedestrians, including the person who was dragged by a Cruise car. In a statement on X, Cruise called the incident an “extremely rare event.”

At a San Francisco County Transportation Authority hearing on Tuesday morning, Aaron Peskin, president of the city’s Board of Supervisors, said the driverless car industry was “not safe and was immune from any governmental regulatory oversight.”

“If there is any vindication of San Francisco’s position, we just got it, whole hog, from the Department of Motor Vehicles today, albeit sadly rather late,” Mr. Peskin said.

As of Tuesday, Cruise had 50 driverless cars running during the day and 150 at night.

Cruise’s main rival, Waymo, will continue to operate its autonomous cars in San Francisco. Waymo, which is owned by Google’s parent company, Alphabet, has avoided high-profile incidents so far. A Waymo spokesperson declined to comment.

Matt Wansley, a professor at the Cardozo School of Law in New York who specializes in emerging automotive technologies, called on the National Highway Traffic Safety Administration to determine whether Cruise’s service should also be suspended in other states where it is testing the same technology.

“If Cruise’s vehicles are unsafe in California, they should be unsafe in other states as well,” he said in an interview with The New York Times. “There are inconsistent regulations across the country.”

Mr. Wansley said that while regulators and experts could readily point to accidents involving Cruise vehicles that would not have happened if a person had been behind the wheel, that was not the case with Waymo’s cars.

“Companies should be judged by their on-road safety performance, and there is a significant difference between Cruise and Waymo,” he said.

Neal E. Boudette contributed reporting from Michigan.

Yiwen Lu reports on technology for The New York Times. More about Yiwen Lu

Cade Metz is a technology reporter and the author of “Genius Makers: The Mavericks Who Brought A.I. to Google, Facebook, and The World.” He covers artificial intelligence, driverless cars, robotics, virtual reality and other emerging areas. More about Cade Metz

Driverless Cars and the Future of Transportation

An Appetite for Destruction: A wave of lawsuits argue that Tesla’s Autopilot software is dangerously overhyped. What can its blind spots teach us about Elon Musk, the company’s erratic chief executive ?

Along for the Ride: Here’s what New York Times reporters experienced during test rides in driverless cars operated by Tesla , Waymo  and Cruise .

The Future of Transportation?: Driverless cars, once a Silicon Valley fantasy, have become a 24-hour-a-day reality in San Francisco . “The Daily” looked at the unique challenges of coexisting with cars that drive themselves .

Stressing Cities: In San Francisco and Austin, Texas, where passengers can hail autonomous taxis, the vehicles are starting to take a toll on city services , even slowing down emergency response times.

A Fast Rise and Fall: Cruise, a subsidiary of General Motors, wanted to grow fast. Now, the company faces safety concerns  as it contends with angry regulators, anxious employees and skepticism about the viability of the business .

How a robotaxi crash got Cruise’s self-driving cars pulled from Californian roads

The whiplash from approval to ban in just two months highlights the fragmented oversight governing the fledgling industry.

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SAN FRANCISCO — Two months before Cruise’s driverless cars were yanked off the streets here for rolling over a pedestrian and dragging her about 20 feet, California regulators said they were confident about self-driving technology and gave the company permission to operate its robotaxi service in the city.

That approval was a pivotal moment for the self-driving car industry, as it expanded one of the biggest test cases in the world for the technology. But now, after the Oct. 2 crash that critically injured a jaywalking pedestrian — and Cruise’s initial misrepresentation over what actually happened that night — officials here are rethinking whether self-driving cars are ready for the road, and experts are encouraging other states to do the same.

On Thursday, just two days after the California Department of Motor Vehicles suspended Cruise’s driverless permits, the company said it would suspend all driverless operations in the country to examine its process and earn back public trust.

“It was just a matter of time before an incident like this occurred,” San Francisco City Attorney David Chiu said of the Oct. 2 crash. “And it was incredibly unfortunate that it happened, but it is not a complete surprise.”

The final 11 seconds of a fatal Tesla Autopilot crash

Immediately after California’s Public Utilities Commission (CPUC) voted in August to allow General Motors’ Cruise and Google’s Waymo to charge for rides 24/7 around San Francisco, Chiu filed a motion to halt the commercial expansion, arguing the driverless cars had serious “public safety ramifications.”

Here in California, the whiplash from approval to ban in just two months highlights the fragmented oversight governing the self-driving car industry — a system that allowed Cruise to operate on San Francisco’s roads for more than three weeks following the October collision, despite dragging a human pinned underneath the vehicle.

California Assembly member Phil Ting (D), whose district includes San Francisco, said the DMV did “the right thing” by suspending the permits when it learned the full extent of the crash. While state legislators are grappling with how to control this rapidly developing industry, he said the DMV already has a rigorous permit approval process for autonomous vehicles. Cruise, for example, said it has received seven different permits over the past few years from the DMV to operate in California.

In California alone, more than 40 companies — ranging from young start-ups to tech giants — have permits to test their self-driving cars in San Francisco, according to the DMV. According to a Washington Post analysis of the data, the companies collectively report millions of miles on public roads every year, along with hundreds of mostly minor accidents.

“It’s hard being first, that’s the problem,” Ting said. “We are doing the best we can with what we know, while knowing that [autonomous vehicles] are part of our future. But how do we regulate it, not squash it?”

A skewed version of events

Just as the light turned green at a chaotic intersection in downtown San Francisco that October night, a pedestrian stepped into the road. A human-driven car rammed into the woman, causing her to roll onto the windshield for a few moments before she was flung into the path of the Cruise driverless car.

The human-driven car fled the scene, while the Cruise remained until officials arrived.

The morning after the collision, Cruise showed The Post and other media outlets footage captured by the driverless vehicle. In the video shared via Zoom, the driverless vehicle appeared to brake as soon as it made impact with the woman. Then the video ended.

When asked by The Post what happened next, Cruise spokeswoman Hannah Lindow said the company had no additional footage to share and that the autonomous vehicle “braked aggressively to minimize the impact.” According to the DMV, representatives from the department were initially shown a similar video.

But that original video captured only part of the story.

Aaron Peskin, president of the San Francisco Board of Supervisors, said that first responders who tended to the crash noted a trail of blood from the point of impact with the woman to where the vehicle ultimately stopped about 20 feet away.

The DMV said it met with Cruise the day after the crash but received additional footage 10 days later after “another government agency” told the DMV it existed. While the Cruise vehicle did initially brake as the company reported, the longer video showed the car began moving again toward the side of the road.

According to the DMV, the Cruise vehicle dragged the woman pinned underneath for about 20 feet, a move that may have worsened her injuries.

Cruise rebuts the DMV’s account, saying “shortly after the incident, our team proactively shared information” with state and federal investigators.

“We have stayed in close contact with regulators to answer their questions and assisted the police with identifying the vehicle of the hit and run driver,” Lindow said in a statement. “Our teams are currently doing an analysis to identify potential enhancements to the [autonomous vehicle’s] response to this kind of extremely rare event.”

In its decision to revoke Cruise’s driverless permits Tuesday, the DMV said that Cruise vehicles are “not safe for the public’s operation” and determined the company misrepresented “information related to safety of the autonomous technology.”

Meanwhile, the National Highway Traffic Safety Administration also opened an investigation into Cruise this month over reports that its vehicles “may not have exercised appropriate caution around pedestrians in the roadway.”

Ed Walters, who teaches autonomous vehicle law at Georgetown University, said that driverless technology is critical for a future with fewer road fatalities because robots don’t drive drunk or get distracted. But, he said, this accident shows that Cruise was not “quite ready for testing” in such a dense urban area.

“In hindsight you would have to say it was too early to roll these cars out in that environment,” he said. “This is a cautionary tale that we should be incremental. That we should do this step by step and do as much testing as we can with people in the cars to see when they are safe and whether they are safe.”

Incomplete data

Under the DMV’s autonomous vehicle program, companies are asked to publicly report collisions involving driverless cars only when they are in test mode . That means if an incident like the Oct. 2 crash occurs while the company is technically operating as a commercial service, the company does not have to publicly report it as an “Autonomous Vehicle Collision Report.”

As of mid-October, the DMV said it received 666 such reports. The Oct. 2 crash is not one of them.

“In commercial deployment, filing crash reports with the state is essentially voluntary,” Julia Friedlander, San Francisco Municipal Transportation Agency’s senior manager of automated driving policy, told city officials during a recent meeting. “It’s possible that some companies are making the decision to file reports sometimes and not necessarily file reports at other times.”

Cruise said it complies “with all required reporting from our regulators” and the company has “conversations with regulators about a number of reportable and non-reportable incidents on a regular basis.” Lindow, the spokeswoman, said the company reported the Oct. 2 crash to the DMV under reporting requirements that are not publicly available.

This is just one example of how difficult it is to get an accurate picture of the performance of driverless cars.

There are few clear federal regulations that set rules for how autonomous vehicles must function , and what standards they must meet before they are tested on public roads. At the federal level, the National Highway Traffic Safety Administration gathers mostly self-reported crash data from companies. In California, the DMV issues permits for testing and deployment, and the CPUC regulates commercial passenger service programs.

In San Francisco, city officials have no say over whether — or how — the cars are deployed on their streets.

That lack of control has unnerved city officials, especially as driverless cars created by Cruise and Waymo have become ubiquitous in San Francisco. The cars have caused major headaches in the city, as they have disrupted first responders on numerous occasions, from rolling into scenes cordoned off by caution tape to once colliding with a firetruck on its way to an emergency scene. City leaders attempted to halt the expansion by highlighting these incidents, but were ultimately unsuccessful.

In an interview with The Post last month, Cruise CEO Kyle Vogt said the criticism of driverless cars and the incidents involving his company were overblown.

“Anything that we do differently than humans is being sensationalized,” he said at the time.

Who’s responsible when there’s no driver?

While it was a human that hit the pedestrian and a Cruise vehicle that dragged her for 20 feet, Peskin, the Board of Supervisors president, said those on the CPUC who granted the company expanded permits — despite a flurry of issues reported with the technology — also bear some responsibility for the crash.

“Yes I blame Cruise,” he said. “But there was supposed to be a check and balance — and that check and balance completely failed, and it failed in a spectacular way.”

Terrie Prosper, a spokesperson for the CPUC, declined to make any of the commissioners available for an interview about this issue, saying “this matter is under deliberation.”

Moving forward, Chiu, the San Francisco city attorney, said officials are still working on their request to appeal Waymo’s permits to operate their robotaxi service in the city.

While the company has not caused as many high-profile incidents as Cruise lately, he said it is important for the state to “go back to the drawing board” until regulators can figure out clearer standards for the technology.

“The fact that we have multiple state agencies that appear to be working in different directions is challenging,” he said. “Who is ultimately responsible for ensuring safety on our streets?”

cruise company san francisco

Laid-off Cruise worker dishes on lingering impact of San Francisco crash on robotaxi company

A Cruise vehicle, which is a driverless, autonomous robotaxi, drives at night in San Francisco.

  • Copy link to this article

Cruise’s announcement Thursday that it would cut around a quarter of its staff came at the tail-end of months of chaos and what a laid-off employee characterized as an internal lack of transparency at the company that helped sow distrust internally.

The sacking of around 900 employees is the latest blow to the General Motors-owned company still reeling from the impact of an Oct. 2 incident in San Francisco, where a Cruise vehicle struck and dragged a woman nearly 20 feet after she was first hit by a human-driven vehicle.

Regulators have accused the General Motors-owned company of hiding video of the accident and are potentially levying $1.5 million in fines against Cruise. 

According to a regulatory filing with state employment officials, Cruise laid off a total of 535 employees across the state, including 371 positions located in San Francisco. The majority of these—228 jobs—were centered at the company’s SoMa headquarters at 333 Brannan St., with 120 positions cut at Cruise’s 1201 Bryant St. office and 23 jobs at its servicing center at 640 Cesar Chavez St.

A further 43 jobs were cut at the company’s Sunnyvale office and 18 jobs at its South San Francisco warehouse location. The remainder—98 positions—were remote employees based in California. 

These positions spanned departments including software development, marketing, recruiting, accounting and operations. 

Many rank-and-file employees were blindsided by much of the news that came out of the dragging incident and the reports about the company hiding the footage, according to the employee, who asked to remain anonymous because of fears of retaliation.

The scale of the mass layoffs also came as a surprise. The laid-off employee said there were only mentions of “small operational drawdowns” among temporary workers who were not getting their contracts renewed or staff to support operations in markets where Cruise has paused deployment. 

“The 24% or so was a surprise in terms of the numbers that we saw coming out,” the laid-off employee said. The employee said they realized they were among the positions affected when Slack access was shut off Thursday morning. 

After information shared during all-staff meetings by company leadership, including then-CEO Kyle Vogt, was leaked to the media, the employee said executives became much less transparent in company-wide meetings, breeding more mistrust in recent weeks.

General Motors, which announced it would be cutting spending on the self-driving car company by “hundreds of millions of dollars,” has been in the process of clearing out much of Cruise’s leadership. 

Vogt resigned as CEO last month, which was soon followed by the departure of his Cruise co-founder Daniel Kan. Earlier this week, Cruise announced that nine top executives were being fired amid a probe into the company’s safety practices, including its chief operating officer and chief legal officer.

“It felt like we were not being told the full story when folks left, especially when Dan and Kyle left,” the former employee said. 

Also among the cuts, according to Bloomberg , was Prashanthi Raman, Cruise’s vice president of government affairs. Raman was featured in a promotional video last year where she rode around San Francisco in a Cruise robotaxi alongside former Mayor Willie Brown.

Now leading the company is General Motors General Counsel Craig Glidden, who is serving as co-president with Cruise Chief Technology Officer Mo Elshenawy.

Elshenawy was listed as the author of the memo informing staff of the layoffs, which offered details about severance, benefits and career support. Laid-off Cruise employees are being offered at least 16 weeks of pay after their departures.

In the note, Elshenawy said the company is drastically scaling back its expansion plans, pausing work on its Origin shuttle and slowing down its road map to “focus on delivering the improvements to our tech and vehicle performance that will build trust in our AVs."

Previously, the company planned to expand to 12 new cities next year. That has been pared back to relaunching its robotaxis in a single, yet-to-be-determined market. 

Kevin Truong can be reached at [email protected]

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Waymo's robotaxi service set to expand into Los Angeles

Headshot of Dara Kerr

A Waymo car is seen on the streets of San Francisco on Aug. 25, 2023. -/AFP/AFP TV/AFP via Getty Images hide caption

A Waymo car is seen on the streets of San Francisco on Aug. 25, 2023.

If you happen to be in Hollywood and see a car go by with no driver at the wheel, don't be alarmed. After more than a year of testing, around 50 driverless robotaxis are debuting to the public across Los Angeles on Thursday.

The autonomous vehicles are run by Waymo, which is owned by Google's parent company Alphabet. Waymo started giving driverless rides to passengers in San Francisco last year and also operates them in Phoenix.

At first, the rides will be free and open to people who've signed up on Waymo's waitlist, which the company says has 50,000 people. In the coming weeks, Waymo will transition to a paid service. The company's coverage area serves 63-square-miles of L.A. — from Santa Monica to downtown.

The Southern California debut comes as controversy and blunders have plagued self-driving cars in San Francisco. Both Waymo and its competitor Cruise, which is owned by GM, have been blamed for running red lights, blocking public buses and getting in the way of emergency responders.

Cruise was involved in an incident that left a pedestrian severely injured in October — causing the company to halt operations and lose its operating permit in the state.

Driverless car startup Cruise's no good, terrible year

Driverless car startup Cruise's no good, terrible year

It hasn't necessarily been a smooth ride for Waymo in L.A.

In the run-up to its debut in the city, there have been complaints by L.A.'s mayor Karen Bass and protests by angry residents. The Teamsters union held one protest outside of Google's local office in October.

Unions and labor leaders say they're concerned the robotaxis will take away jobs and also pose a danger to workers who drive emergency vehicles.

"Autonomous vehicles like the ones that Waymo wants to unleash in our communities, have been wreaking havoc wherever they go," Yvonne Wheeler, president of the Los Angeles County Federation of Labor, said during the protest. "It's clear that this technology is not ready to be introduced into our roads and our cities."

Both Cruise and Waymo say their vehicles are safer than human drivers and that they've had relatively few incidents. They say they've driven millions of driverless miles without any human fatalities.

However, the incidents have garnered attention. And an Uber self-driving car, operating in full autonomous mode and with a safety driver in the vehicle, killed a pedestrian in Arizona in 2018.

"Once an unimaginable future, autonomous driving is now a real-world way of getting around for tens of thousands of people each week," said Tekedra Mawakana, co-CEO of Waymo.

The state of California approved Waymo's L.A. permit earlier this month, despite protests from local lawmakers.

"I think it's disastrous for this city," said Los Angeles City Council member Hugo Soto-Martinez. "It should be local leaders who should be making these decisions about people's public safety, not an unelected body."

He's supporting a state bill that's been gaining momentum, SB 915 , which was introduced by Sen. Dave Cortese, Democrat from San Jose. This bill would change the way robotaxi companies are given permits. Instead of being approved by the state, it would pass permitting authority to local lawmakers.

"Under SB 915, the rules of the road will continue to be established and enforced by the people who live there," Cortese said in a statement.

Waymo is already setting its sights on its next robotaxi debut. It says it plans to start offering rides in Austin, TX, later this year.

  • driverless cars
  • Los Angeles

Facilities Agent - Alcatraz City Cruises

Job Posting for Facilities Agent - Alcatraz City Cruises at Hornblower

Salary $22.00

Do you share Alcatraz Cruises' passion for providing amazing experiences? If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you. As we say at City Experiences, why work when you can cruise?

Upon direction from Maintenance Manager, Facility Agent ensures entire landing area and Island restrooms areas are clean, pleasant to use and functioning properly.

Essential Duties & Responsibilities:

On Landing:

  • Cleans bathrooms, including replenishing supplies such as towels, soap and toilet paper.
  • Checks all garbage bins, empty when necessary.
  • Sweeps, vacuums, mops; inside and outside
  • Opens and close offices, ticket booth and restaurant by emptying trash, sweep, vacuum.
  • Sorts Garbage
  • Checks sewage lines
  • Opens flushing system regularly
  • Collects garbage and put out for boats
  • Applies chlorine water
  • Cleans restrooms, as usual

Night crew:

  • Pumps sewage
  • Cleans boats
  • Puts out garbage
  • Communicates to management when equipment is not working.
  • Cleans windows in Restaurant on a weekly basis.
  • Additional duties assigned

Minimum Qualifications:

  • 2 year maintenance experience preferred
  • Ability to work night shift Mon - Sun required

City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25 brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

The RESPECT Service System embodies City Experiences’ mission, vision, values, and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

Our Mission: We create amazing experiences.

Our Values: R espect, E nvironment, S afety #1, P rofessionalism, E xceed, C ommunication and T eamwork.

Our Operating Principles : CITY EXPERIENCES 12

  • Foster diversity and inclusion.
  • Practice conservation and environmental responsibility.
  • Cultivate a safe and secure workplace.
  • Be on time. Come prepared.
  • Make data-driven, fact-based decisions.
  • Be decisive with 80:100 solutions (80% right, 100% implementable)
  • Expect to win – but compete as an underdog.
  • Embrace innovation and reinvention.
  • Listen and be responsive.
  • Strive for efficiency and transparency without politics.
  • Win as a team. Play your role.
  • Work hard, have fun, celebrate success.

EQUAL OPPORTUNITY EMPLOYER:

The Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. The Company is committed to providing equal opportunity in all employment practices, including, but not limited to, selection, hiring, promotion, transfer, and compensation to all qualified applicants and employees without regard to age, race, color, national origin, sex, sexual orientation, religion, handicap or disability, pregnancy, service member status, citizenship status, or any other category protected by federal, state, or local law.

Additionally, we encourage all qualified applicants, including those with past arrest or conviction records, to apply. The Company participates in the E-Verify program in certain locations.

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Waymo begins free driverless robotaxi services in LA

L OS ANGELES, California: Alphabet's Waymo said that it would begin offering free driverless robotaxi services under its ride-hailing program, Waymo One, to certain members of the public in Los Angeles from March 14.

Earlier this month, the California Public Utilities Commission (CPUC) gave the company approval to begin Waymo One in Los Angeles and some cities near San Francisco.

Waymo's General Motors (GM)-owned rival, Cruise, is currently facing scrutiny after one of its driverless cars dragged a pedestrian 20 feet after an accident.

Its services will be available across 63 square miles from Santa Monica to downtown Los Angeles, with initial rides being free of charge, Waymo announced.

"We will permanently welcome riders into our service, gradually onboarding the more than 50,000 people on our LA waitlist and continuing to hand out temporary codes at local events throughout the city," it said.

It will expand its operations in Los Angeles over time and transition to paid services in the coming weeks, it added.

The company began autonomous services for its employees in Austin, Texas, where it plans to offer Waymo One to the broader public later this year.

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  13. Cruise Agrees to Reduce Driverless Car Fleet in San Francisco After

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    Cruise rides charge a $5 base fee, plus additional costs for mileage and ride time: $0.90 per mile and $0.40 per minute. The company also includes a 1.5% city tax. Cruise says they do not have surge pricing. Uber, by comparison, charges a base fee plus a slew of other related costs: mileage, ride time, surge pricing, tolls and surcharges and a ...

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    Oct 25, 2023, 3:14 AM PDT. A Cruise robotaxi driving in San Francisco at night. Anadolu Agency/Getty Images. Officials have banned Cruise robotaxis in San Francisco, warning they are a risk to ...

  20. Cruise's Driverless Taxi Service in San Francisco Is Suspended

    Cruise's main rival, Waymo, will continue to operate its autonomous cars in San Francisco. Waymo, which is owned by Google's parent company, Alphabet, has avoided high-profile incidents so far ...

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    9 min. SAN FRANCISCO — Two months before Cruise's driverless cars were yanked off the streets here for rolling over a pedestrian and dragging her about 20 feet, California regulators said they ...

  23. Cruise's Layoffs Reveal Lingering Impact of San Francisco Crash

    According to a regulatory filing with state employment officials, Cruise laid off a total of 535 employees across the state, including 371 positions located in San Francisco. The majority of these—228 jobs—were centered at the company's SoMa headquarters at 333 Brannan St., with 120 positions cut at Cruise's 1201 Bryant St. office and ...

  24. Waymo's robotaxi service set to expand into Los Angeles : NPR

    A Waymo car is seen on the streets of San Francisco on Aug. 25, 2023. -/AFP/AFP TV/AFP via Getty Images hide caption

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  26. Waymo begins free driverless robotaxi services in LA

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