undercover tourist reviews

Undercover Tourist   Reviews

Visit this website

Company activity See all

Your profile picture

Write a review

Reviews 2.0.

Most relevant

Undercover Tourist not much use if you live in the UK

Tried to book tickets for discovery cove online but it only offers the prices for florida residents. Not much good if you are based in the UK. Only went to the site because it had some decent reviews but will go elsewhere

Date of experience : June 05, 2023

I made a mistake in our hotel dates

I made a mistake in our hotel dates - needed to add a day - which I realized immediately and contacted them. They said they have to cancel the reservation. I’d make a new one, but not until I’m sure I’m getting my refund for the first one … I gave them 2 because the customer service is slow.

Date of experience : March 31, 2023

Scam! We purchased tickets for Daytona lagoon…

We purchased tickets for Daytona lagoon to get there and be told that half of the park was closed and that tickets were extremely cheaper (close to half) the price we were charged through undercover tourist. Upon contacting company about a partial refund we were told there was nothing they could do and to contact Daytona lagoon. Upon contacting Daytona lagoon we were told that since the tickets were purchased through undercover tourist that we would need to contact them. Scam and very unprofessional!!!

Date of experience : June 02, 2023

Movie/Theater Tickets—-

Movie/Theater Tickets—- DO NOT PURCHASE through this platform for Cinemark or any other theater with reserve seating. You have to input each barcode and pin separately for each and every person. I would think that one code would satisfy the entire family/group but NO. In addition, you will end up paying the same amount due to redeeming tickets online with merchant (Cinemark). You will then be required to pay additional costs to select seats online. This is a scam and deceptive practice. If you don’t reserve online you won’t have a seat upon arrival. Just buy directly through merchants and not this platform. They will not refund you the money. Poor customer service and unprofessional staff. First time customer, very dissatisfied and terrible experience.

Date of experience : June 19, 2022

We have bought tickets from them…

We have bought tickets from them multiple times over the years. We have never had one issue with them. We even cancelled tickets once and got a refund almost immediately. We have never had an issue with being able to use our tickets at any of the parks. We will definitely continue to use them.

Date of experience : May 18, 2022

Never Again

This site is great to use for savings. However, that is if everything goes right. When Disney was closed last year due to a hurricane, it was a nightmare. Disney will not refund you since tickets were purchased through this site. Only Undercover Tourist can refund you the money. Well, they kept telling us Disney had to issue the refund. They knowingly lied. Yes, we did eventually get our money back but it took months. And only after a dozen emails and phone calls. I will never purchase Disney tickets from anyone but Disney after that mess.

Date of experience : October 01, 2022

Amazing customer service

I can not recommend undercover tourist enough. The customer service has been amazing and they were so helpful when we had to cancel our tickets after having to cancel our trip for the 2nd time this year. I bought the tickets a year ago and they still refunded the money due to our circumstances changing, meaning we couldn’t rebook again for next year. I will always use undercover tourist in the future for any theme park tickets that we need.

Date of experience : October 01, 2020

I came to write another negative review…

I came to write another negative review about their ‘verification policy’ but see many beat me to it. DO NOT SHOP using undercover tourist. They are a scam and a huge waste of time. They won’t honour the price they quote you and it’ll end up costing you more plus a huge headache. Never again.

Date of experience : July 26, 2022

Other than the website being a little…

Other than the website being a little slow, it was a very good experience. I got a “Gateway error” message but then also got the e-tickets in email at the same time, so I called and spoke to verify I didn’t get duped and everything was in order. I spoke to Elaine was very lovely and super helpful! I will write a review once we use the tickets too. Thank you!

Date of experience : March 01, 2023

Waste of time!!!

They fail to tell you about a verification process. This is the headline in their email “ Due to recent events in the news, we are taking extra precautions to protect our customers from fraud.” What recent events? The pandemic, war in Ukraine? Ive entered the exact amounts as shown on my card statement, both in £ and $, none are accepted. Now I need to contact support. What a waste of time. I’ll pay the extra $4 and buy the tickets direct. Don’t waste your time.

Date of experience : September 03, 2022

Poor and unexpected online purchasing process

Undercover tourist cancelled our tickets on a sunday afternoon because we hadn't 'verified' (who in the year 2021 needs verification for an online purchase of $300???) they sent a single email the day before, and did not answer calls that I made frantically 10 minutes before they were supposed to close, but i guess even their employees aren't paying attention to things on the weekend, because they had knocked off early and never answered. When they returned my message, it was too late and i would have to go back and start the whole process over again. Not worth the $10 in savings.

Date of experience : November 08, 2021

Do not buy anything from Undercovertourist.com

Customer service convinces you that they will help you and they tell you want you want to hear. They advertise tickets for a city and when I received them they were for another city. I have been dealing with them for 4 days and they still cant refund my 200.00. That it was there mistake. They sold me the wrong tickets. I am yet to get the refund.Lots of waiting, then they say they are talking to a "colleagues ' then they say we will email you. lots of script talking.

Date of experience : December 23, 2023

Just not worth the hassle for the…

Just not worth the hassle for the menial savings made. Book Disney tickets direct and don’t go through these jokers. Don’t think you’ve successfully made a purchase... you haven’t. You’ll have to wait for email after email asking you to jump through hoop after hoop - they even get you to call your bank to verify a a random pending transaction amount which they randomly pick and get you to translate that into dollars and then, if your conversion rate isn’t the same as yours they won’t accept your purchase. Yes - it is as crazy and confusing as it sounds. Bloody bonkers in this day and age.

Date of experience : October 06, 2019

beware credit card fee

So far ok. Bought universal and Disney tickets. They responded to my query very quickly. However!!!! I bought using a UK credit cards and was charged a huge transaction fee- this offset the savings on the tickets . For that reason - not worth it for me

Date of experience : July 06, 2023

Decent savings, terrible customer service experience

The site was easy to use and the savings were great. But the customer service was terrible. We had tickets to Universal Studios and had to switch the day because of Hurricane Hilary. I spoke to Universal, and all they needed Undercover Tourist to do was call them and authorize the date change. Twice, I called Undercover Tourist to explain what had to happen. Twice, the agents repeated the necessary steps back to me, and then somehow put the call through to Univeral Studios and connected me directly instead of taking the necessary steps to authorize the transfer. Luckily, a rep at Universal Studios understood our situation and made an exception for us to change our ticket. I would never book through this site again, based on that experience. Had the Universal Rep not helped us out, we would have lost $750. The savings simply aren't worth it to me.

Date of experience : August 19, 2023

Like others, under $3.00 game

Like others, I purchased tix, waited, next day got the text to check you cc acct for a small charge and text that amt back to them. I check 5x in 24 hrs w/ no pending transaction. I even called my cc company and they saw nothing. My cc company said they have never heard of this before for any legit purchase. I was actually made contact w/ a rep from Undercovertourist via email with in 15 mins. I cancelled! What year is it? I have purchased thousands of things online from probably 100 merchants and never had this issue. I will be monitoring my cc acct closely in the near future. Something smells!!!!

Date of experience : July 31, 2022

Don't buy the upgrade

I bought the regular sized drink and popcorn voucher for AMC. Upon applying the vouchers towards the upgrade to Large had me realize I actually spent $9+ more than had I not bothered. It does save you approximately $2 to buy the voucher specifically towards regular but don't bother with the upgrade.

Date of experience : June 08, 2022

No reply from customer service, but cancellation

Booked Disney tickets on Friday, all went well. No issues during the booking process. Monday, in the middle of the night, I‘ve got a call (which I did not answer - middle of the night!) and an email saying that they have a problem with our credit card and they immediately want to speak to the cardholder. I emailed them back that they should email me the details and that I will happily discuss all issues via email. I wrote that it is, in my opinion, very unusual to discuss alleged problems with a credit card payment on the phone without any details. Until now (Tuesday) I have received no answer but the cancellation of my order. As stated by other users - very poor customer service. We will never book with them again.

Date of experience : March 01, 2022

Accidentally duplicate booked a visit…

Accidentally duplicate booked a visit to seaworld. Problem solved with ease in a few minutes using customer service. Would recommend purely on the friendly helpful service if anything was to go wrong whilst booking.

Date of experience : November 15, 2022

Awful. After purchasing $3000.00 worth of Disney tickets, they wanted me to verify a small amount they put on my credit card. I tried 20 times and something is wrong with their website. I tried to use their "contact us" page and it also doesn't work. This is incredibly frustrating as we all got together to book our whole trip and now we are in limbo and can't get ahold of anyone about our tickets. I now have to find time in my work day to call this place and reschedule everything with our whole family. My time is wroth something and they have completely wasted my time. Would NOT recommend.

Date of experience : July 04, 2022

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Mom's Plan-it Vacation Blog Logo

Is Undercover Tourist legit? – Finding Reliable Ticket Deals

entrance to Magic Kingdom

Are you looking for Undercover Tourist reviews for your next family trip? Maybe you’re considering purchasing theme park tickets or a hotel stay through Undercover Tourist, but you’re wondering if the prices are too good to be true. Rest assured that Undercover Tourist is a trusted company used by tons of families each year, including my own family.

They offer amazing customer service and great deals on everything you need for your next vacation. So, if you are searching for a way to save money on theme park tickets, then Undercover Tourist is the place to go! My family and I have used this reputable company on multiple Disney trips as they offer deep discounts on tickets to theme parks in both California and Florida.

You can use Undercover Tourist to purchase tickets for parks like Disney World, Universal, Disneyland, Sea World, and Lego Land. They also offer great deals on hotel room prices (including Walt Disney World resort hotels) and on rental cars. To make planning your family vacation easier, Undercover Tourist even provides special features like Disney World crowd calendars along with other helpful online tools.

So, if you’re considering using this super helpful website for your next trip, continue reading our full Undercover Tourist review below. We will discuss just how easy it is to use Undercover Tourist to help plan your next theme park vacation AND get a great deal on tickets!

How It Works

Before planning a family vacation to Walt Disney World (or other theme parks), you may be wondering if you can get a discount on the official (aka pricey) ticket prices. Over the years, I have found the Undercover Tourist website to be the easiest way to score the best deals on park tickets. It’s my family’s go-to website for planning any Disney World vacation because it helps make trip planning a breeze.

Cinderella's castle at Walt Disney World

No matter what you’re needing for your trip, Undercover Tourist will have a great deal to help make your trip a little more budget friendly. They offer the best deals on tickets to SeaWorld Orlando, Universal Studios, and other theme parks and attractions. You can even score big ticket discounts on Walt Disney World park tickets, including park hopper tickets, sports tickets, and water park ticket options.

As you shop on the official Undercover Tourist website, you will notice that these discounts get bigger and bigger with the number of days you add on to your ticket package. In other words, you won’t see a huge price difference in Disney tickets if you are just purchasing one day passes. However, you will find deep discounts the more days you add on to your package. All in all, you can save over $80 per ticket at Walt Disney World, which really adds up if you are traveling with multiple family members!

Undercover Tourist banner

Just use the ticket calendar to determine if the Disney park passes are available. If your desired dates and parks are available, follow the prompts to choose the ticket options you want. After purchasing your Disney park passes, you can easily link them in your My Disney Experience account . Once you link your discounted tickets, they’ll show up in your account just as if you had bought them from Disney’s official site. It’s that easy!

Why We Use Undercover Tourist

In addition to the incredible savings that Undercover Tourist provides, my family and I also use them for their customer service. Not only is Undercover Tourist a legit website, but they are also a trusted name in the theme park industry. Did you know that the Undercover Tourist brand is officially an authorized Walt Disney World ticket seller ?

Disney's Animal Kingdom Tree of Life

This means they are recognized for their honest dependability. When going through wholesale ticket providers for the first time, it can sometimes feel intimidating. But, Undercover Tourist is a discount ticket seller that provides real tickets with no hidden fees. Plus, shipping and tax are included in the price you pay.

At the time of this post, Undercover Tourist is even offering a full refund policy for Disney World tickets! Since I personally do not have experience requesting a refund on tickets from Undercover Tourist, I cannot speak about this process. However, my family and I did have to cancel hotel reservations with Undercover Tourist a few trips ago.

The process of requesting a refund was so easy, and they provided great customer service. I just called the Undercover Tourist contact number and immediately spoke with a customer service agent who handled my cancellation. During the phone call, I spoke with a super friendly and knowledgeable representative without having to wait through the automated calling you so often have to sit through when contacting companies.

Booking Hotels through Undercover Tourist

Undercover Tourist has many different tools and features that make it easy to plan your next Disney trip. This website can be very helpful when trying to save money on tickets, car rentals, and hotel rooms. If you are planning a hotel stay at Disney, we recommend comparing the prices on the official WDW website with those on the Undercover Tourist site.

monorail at Disney World

Although Undercover Tourist does not always have the cheaper rate, they often do! Plus, you can sometimes find availability for rooms you want that are sold out on the official Disney website. We always make sure to price out the rooms on both websites before booking since you can often save money going through Undercover Tourist.

On a side note, if you’re looking to stay at a deluxe hotel, we recommend looking into renting DVC points first. This is often the way to save the most money on a hotel room at Disney. However, if you aren’t able to secure a DVC room OR if you’re looking for a value/moderate resort, Undercover Tourist is often the way to go!

Final Review of Undercover Tourist

Planning a Walt Disney World vacation can often feel daunting and expensive. But, with all of the amazing resources and discounts available through Undercover Tourist, there is no need to worry. You can snag some awesome deals on WDW tickets, hotels, AND car rentals all while keeping peace of mind in knowing that you are using a legitimate authorized Disney ticket seller.

Cinderella's castle with text overlay How to Score Discounted Tickets

We highly recommend giving Undercover Tourist a try before your next family vacation! You can find deep discounts on a hotel stay and theme park tickets for the whole family. Also, if you are looking for tips on choosing the right Disney World hotel, join our Facebook group- Mom’s Guide to Disney Resorts – for personalized help on finding the best resort for your family! Do you have a review of Undercover Tourist? Comment below to share your experience!

Shari is an experienced planner and organizer for Disney vacations, cruising, and U.S. travel. Her family vacation information, reviews, and tips provide insight for moms and dads everywhere. You can read more about her story, including her journey through breast cancer, in the about me page.

Similar Posts

Disney Bag Policy: What to Bring into the Parks

Disney Bag Policy: What to Bring into the Parks

14 FUN Things to Do at the Polynesian Resort

14 FUN Things to Do at the Polynesian Resort

Disney’s Polynesian Resort (Honest Review)

Disney’s Polynesian Resort (Honest Review)

Where to Stay near Disney World: Top Hotels Close to Parks

Where to Stay near Disney World: Top Hotels Close to Parks

Tips and Itinerary for Toddlers at Walt Disney World

Tips and Itinerary for Toddlers at Walt Disney World

Staying in a Polynesian Deluxe Studio Standard View

Staying in a Polynesian Deluxe Studio Standard View

Hi Shari! I am thinking of using Undercover Tourist for our next Disney vacation. Do they mail you a physical ticket? If the ticket is emailed, how do you use it to enter the parks? Do you have to print it out or do you go somewhere at Disney to convert the printed page to an actual ticket? Just wondering about the logistics now that you need a reservation for the parks…Thanks for the help!

Thanks so much for reaching out. I believe that Undercover Tourist will mail you physical tickets if you want them, but I usually choose the email option. Either way, your physical or digital tickets will have a code on them. You just log into your WDW account and link the Undercover Tourist tickets using the code. This is a similar process to reserving a Disney hotel through Undercover Tourist. They will give you a confirmation number/code that you type into your Disney account, and it links your reservation.

Once you are at Disney, your linked tickets and reservations are connected to your Magic Bands and the My Disney Experience App. So, to enter a theme park, you will swipe your Magic Band or the Disney App to get in.

Just make sure that you make your park reservation after you link your Undercover Tourist tickets into your Disney account. I hope I explained that okay. It’s actually REALLY easy to do. When you log into your Disney account, it basically prompts you each step of the way. Hope you have a great time at Disney!!

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Save my name, email, and website in this browser for the next time I comment.

IMAGES

  1. Undercover Tourist

    undercover tourist reviews

  2. Undercover Tourist Review [Tickets, Hotels, Car Rentals]

    undercover tourist reviews

  3. Undercover Tourist Review (2023): Same Tickets For Less. No Catch!

    undercover tourist reviews

  4. Undercover Tourist Review [Tickets, Hotels, Car Rentals]

    undercover tourist reviews

  5. Undercover Tourist Review [Tickets, Hotels, Car Rentals]

    undercover tourist reviews

  6. Undercover Tourist

    undercover tourist reviews

COMMENTS

  1. My Honest Undercover Tourist Review for Theme Park Vacations

    Leah. Published: November 28, 2023. Last Updated: November 28, 2023. Are you looking for Orlando theme park discount tickets and wondering if Undercover Tourist is legit? Our Undercover Tourist review will explain all the details and help you find the best theme park ticket deals.

  2. Customer Reviews

    Customer Reviews & Feedback. We love hearing from our frog fans! Undercover Tourist has grown through happy customers sharing their experience with others - so if we've made you a happy customer, please tell someone! Share your frogtastic feedback

  3. Undercover Tourist Reviews

    Undercover Tourist Reviews | Read Customer Service Reviews of www.undercovertourist.com | 2 of 4. 67 • Poor. 2.0. www.undercovertourist.com. Visit this website. Write a review. 2.0. : AN. Anne. 30 reviews. GB. Jun 5, 2023. Undercover Tourist not much use if you live in the UK.

  4. Customer Reviews

    Dec 27, 2021. Always helpful and friendly service. You know you won't ever overpay for your tickets! Dec 26, 2021. I always purchase my tickets from Undercover Tourist. I haven't found tickets less expensive anywhere else! The website is user friendly, and shipping is fast.

  5. Is Undercover Tourist legit?

    Are you looking for Undercover Tourist reviews for your next family trip? Maybe you’re considering purchasing theme park tickets or a hotel stay through Undercover Tourist, but you’re wondering if the prices are too good to be true.