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Find out exactly how to make a claim

If you already have insurance with us, we've got all the information you'll need to make a claim.

Plus, you make changes to your policy or add extra cover.

Make a claim and manage your policy

Select the type of insurance cover you have with us to find out how to manage your policy and make a claim.

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  • Premier Worldwide Travel Insurance

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  • What's covered
  • What you should know before you travel
  • Making a claim

As part of your HSBC Premier experience, you enjoy the benefit of Premier Worldwide Travel Insurance at no extra cost.

Our cover gives you, your partner, dependent children and grandchildren under 23 years of age worldwide protection.

Premier Worldwide Travel Insurance is underwritten by Aviva Insurance Limited. Policy terms and conditions apply.

Please note: holidays taken solely in the UK, Channel Islands or Isle of Man are covered if they include at least two consecutive nights away from home and either pre-booked accommodation or prepaid public transport.

  • Guidance and FAQs on Novel Coronavirus (COVID-19)  
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Eligibility requirements

Please ensure you can answer YES to the following questions:

  • do you hold an HSBC Premier account?
  • are you under 70 years of age when you open your HSBC Premier account or when your trip starts? Note: When you reach 70, you will no longer be covered by HSBC Premier Travel Insurance.
  • are you a resident of the Channel Islands or Isle of Man?
  • are you going to start and finish your trip in the UK, the Channel Islands or the Isle of Man?
  • are any dependent children* under 23 years of age at the start date of the trip?
  • are any grandchildren* under 23 years of age at the start date of the trip? 

*Children are only covered when travelling with you or your partner, or travelling with close relatives who are over 23 years of age, or travelling independently on a school/college trip with teachers/lecturers. Grandchildren are only covered when travelling with you or your partner.

Medical Conditions: 

To make a medical claim you must be registered with a doctor in the UK, Channel Islands or Isle of Man. 

You will need to call the HSBC Medical Risk Assessment Helpline on 0800 051 7457 before booking your trip if you or any insured person in the last 12 months has:

  • been prescribed medication; 
  • received or are awaiting medical treatment, tests or investigations; 
  • been referred to a specialist, or admitted to hospital for any condition not listed on the accepted conditions list

All pre-existing medical conditions must be on the Accepted conditions list in your Policy Wording to be covered, otherwise they must be disclosed to and accepted in writing by the insurer.

1  Unexpected costs - significant or unusual exclusions

  • any event, incident, or circumstance if, at the time you opened your account or booked a trip (whichever is later), you knew or could reasonably be expected to have known that travel disruption could impact travel plans
  • any claim where the insured person hadn't allowed enough time, or done everything they reasonably could, to get to their departure point for the time shown on their itinerary
  • any costs for running out of medication because the insured person hadn’t taken enough with them to cover their time away

2  Your belongings - significant or unusual exclusions

  • belongings, valuables and money deliberately left somewhere that is not in the insured person's full view, with someone they know, or their travel provider
  • valuables or money which is not kept in the insured person’s hand luggage while they're travelling
  • theft from a vehicle or caravan unless it was broken into and the valuables or money were left in an enclosed storage compartment
  • hired sports equipment

3  Winter sports - significant or unusual exclusions

  • equipment deliberately left somewhere that is not in an insured person’s full view, with someone they know, or with their travel provider
  • loss or theft from motor vehicles

Things you should know

Please take time to read the following:

  • Privacy Notice  
  • HSBC Premier Worldwide Travel Insurance Policy Wording (PDF) HSBC Premier Worldwide Travel Insurance Policy Wording (PDF) HSBC Premier Worldwide Travel Insurance Policy Wording (PDF) Download

Should you need a letter to confirm you have Travel Insurance in place, you can request it online from Aviva here .

What's not covered

  • all pre-existing medical conditions must be on the Accepted conditions list in your Policy Wording to be covered, otherwise they must be disclosed to and accepted in writing by the insurer
  • any sports activities which are shown as excluded in the policy document
  • if you are aged 70 or over
  • any event, incident or circumstance which had already happened, or was going to happen, at the time you opened your account or booked your trip (whichever is later) – and could reasonably be expected to affect your travel plans
  • winter sports beyond the 31 days per calendar year limit
  • business trips in connection with an insured person's job where the trip involves manual or physical work of any kind, working with children, providing healthcare, policing, security or military service or an insured person's role as a politician, religious leader, professional entertainer or sportsperson
  • claims for death, injury, illness or disability are not covered if they result from the misuse of alcohol or drugs

Please note, all trips must begin and end in the UK, the Channel Islands or the Isle of Man.

Contact the relevant helpline number for assistance as soon as you can, quoting your policy number if possible.

In case of medical emergency please call (+44) 1603 605 135 from abroad or 0800 051 7458 within UK, Channel Islands or Isle of Man.

Lines are open 24 hours a day, 365 days a year. Calls may be monitored or recorded.

Travel Claims

If your claim does not require urgent medical attention you can contact aviva and make a claim online or by calling:.

0800 051 7459 Lines open 24 hours a day Calls may be monitored or recorded

Customer services  

03456 00 61 61 Lines open 24 hours a day Calls may be monitored or recorded

Medical assessment  

0800 051 7457 Lines open 8am to 9pm Monday to Sunday (closed Christmas Day, Boxing Day and New Years Day) Calls may be monitored or recorded

Premier Worldwide Travel Insurance 

What's covered , what you should know before you travel , making a claim , customer support.

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Travel insurance

hsbc travel insurance claim line

Free travel insurance for you and your loved ones

Travelling away from home without travel insurance puts you at risk of a number of situations. Needing medical treatment for illness, cancelled trips and other financial emergencies can turn your dream holiday into an overseas nightmare.

If you're a Premier or Advance customer, HSBC offers you free travel insurance. All you need to do is settle full or part payment of your flight, marine transport service and/or accommodation with a valid HSBC Premier/Advance debit or credit card.

Eligible accounts

What’s included.

Cover applies to you (the HSBC Premier or Advance customer) and your eligible family members* provided you are under 76 years of age for a maximum period of 90 days (HSBC Premier customer) or 60 days (HSBC Advance customer) per trip.

  • free multi-trip worldwide cover
  • personal accidents cover for unexpected injuries or fatal accidents
  • medical expenses cover for medical treatment including hospital stays
  • 24-hour emergency assistance for help when you need it most
  • personal belongings cover for accidental loss, damage or theft of possessions
  • travel cancellation and delay cover for when your holiday plans are disrupted
  • personal liability cover for injury to someone else or damage to their property
  • hire vehicle excess cover for Premier customers

A printable summary of the table of benefits highlighting your limits and excess can be found in our Important Documents page .

As with all insurance policies, terms and conditions, exclusions and limitations apply, so before each trip we recommend that you check carefully the policy documentation.

If you require additional cover, you are requested to contact Mediterranean Insurance Brokers (Malta) Ltd.

*Eligible members include partners living at the same address, as well as children living with you, under the age of 18 or under 25 if in full-time education.

Any questions

Policy queries.

Mediterranean Insurance Brokers

+356 2343 3234

Monday to Friday 08:30 - 17:00

Email Mediterranean Insurance Brokers

Premier customers

Premier Direct

+356 2148 9100

24 hours a day, 7 days a week

Advance customers

Advance dedicated line

+356 2148 9101

Monday to Saturday 08:00 - 18:00

In case of a medical emergency

In the event of a medical emergency during your trip, you must contact Global Response as soon as possible. Global Response is a world-wide organisation specialising in emergency assistance services. The service operates 24/7, 365 days a year for advice and assistance when making arrangements for hospital admission, repatriation and authorisation of medical expenses.

Over the phone:  +44 (0) 292 066 2438

By email:   [email protected]

Premier customers should quote Atlas Policy Certificate number - Travel: 167064 299 002

Advance customers should quote Atlas Policy Certificate number ­- Travel: 167064 299 001

How to make a claim

By phone.

+ 356 2343 3234

Monday to Friday from 08:30 to 17:00

Zentrum Business Centre

Level 2, Triq l-Imdina

Ħal Qormi, QRM 9010

This insurance is provided by Atlas Insurance PCC Limited and administered by Mediterranean Insurance Brokers (Malta) Ltd. A list of necessary information and documents required when making a claim can be found in our Important Documents page .

Important documents

You can download all the documents relating to our travel insurance, including terms and conditions, as well as information about what's covered and how to claim from our Important Documents page .

Frequently Asked Questions

Can i buy extra cover for a trip .

Yes, you can arrange additional cover for a trip at your own cost.

These optional extensions are available:

  • Increased limit for rental vehicle excess (free up to €500 for Premier customers and can be bought separately by Advance customers)
  • Winter sports extension
  • Specified items extension
  • Increase in baggage limit for cruises
  • Cancellation of trip (extreme weather conditions)
  • Maximum duration of trip extension
  • Covid-19 extension

To discuss your needs and obtain a quotation, contact Mediterranean Insurance Brokers on +356 2343 3234 or email  [email protected]

How long will I be covered for? 

If you're a Premier customer you'll be covered for a single trip of up to 90 days; it's 60 days for Advance customers.

Am I covered for business trips? 

Yes, the insurance covers both holidays and business travel.

Are eligible members travelling without being accompanied by the main cardholder still covered?  

They are covered irrespective of whether travelling with the cardholder or not.

Eligible members include partners living at the same address, as well as children living with you, under the age of 18 or under 25 if in full-time education.

What information do I need when making a claim? 

When making a claim it is important that you provide the necessary information and documents required, to enable Mediterranean Insurance Brokers to proceed with the handling of your claim. These may differ from one benefit to the other, however as a minimum the following documentation will be required:

  • Completed claim form
  • Passport Copy
  • Copy of ID card of Main Card Holder
  • Flight Tickets or e-tickets (departure and arrival)
  • Luggage Tags

Depending on the claim being made, additional documentation may be required such as:

  • Damage report by Airline/Cruise Line (Property Irregularity Report) if claiming for damaged luggage
  • Police report for lost or stolen items, within 24 hours of discovery
  • Medical Report/s (if claiming any medical expenses or cancellation of travel)
  • Hotel Accommodation Vouchers
  • Flight & Accommodation invoices & Receipts;
  • Documentation to confirm reason/s for cancellation or curtailment;
  • Cancellation confirmation from Airline / Agent indicating any refund due (if any);
  • Evidence of money taken abroad – this may take the form of foreign exchange receipts or cash withdrawals in case of Euros.

For further guidance contact Mediterranean Insurance Brokers on +356 2343 3234 or email   [email protected]

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hsbc travel insurance claim line

TravelSure makes travel safer with over 50 benefits and COVID-19 coverage to take care of you, even before take off.

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Special offers

From now till 19 March 2024, enjoy 40% premium discount for Single-Trip plans and 20% premium discount for Annual plans.

  • COVID-19 coverage COVID-19 coverage is automatically included for Single and Annual plans. Get up to SGD250,000 medical expense coverage when you travel overseas. Please refer to the COVID-19 section for more information.
  • Overseas medical expenses Be covered up to SGD1,000,000 for overseas medical expenses.
  • Replacement of traveller Pays for the charges incurred for change of traveller due to you or insured person not being able to travel as a result of serious injury, illness or death 30 days prior to the trip.
  • Delayed departure Pays for additional administrative and travel expenses incurred to book alternative transport to the same destination should there be delays to the public transport.

Summary of benefits

The limits shown above are based on Individual sum insured. Learn more about the full coverage details .

How to buy TravelSure

Buy travelsure online now.

  • Contact MSIG Singapore
  • Submit your claims online

Important Notes 

This product is underwritten by MSIG Insurance (Singapore) Private Limited ("MSIG") and distributed by HSBC Bank (Singapore) Limited ("HSBC"). It is not an obligation of, a deposit in or guaranteed by HSBC. Full details of the terms, conditions and exclusions of this insurance are provided in the policy and will be sent to you upon acceptance of your application by MSIG. This is not a contract of insurance. It does not constitute an offer to buy an insurance product or service. It is also not intended to provide any insurance or financial advice. 

This policy is protected under the Policy Owner's Protection Scheme which is administered by the Singapore Deposit Insurance Corporation ("SDIC"). For more information on the scheme, please visit the General Insurance Association www.gia.org.sg or SDIC www.sdic.org.sg websites.

The information and opinions contained in this website are for information only, have been obtained from sources believed to be reliable, but HSBC makes no representation or warranty as to their adequacy, completeness, accuracy or timeliness for any particular purpose, are subject to change without notice, and are not intended for distribution to, or use by, any person or entity outside Singapore or in any jurisdiction or country where such distribution or use would be contrary to law, regulation or rule. HSBC does not undertake an obligation to update the information or to correct any inaccuracy that may become apparent at a later time.  

Where specific products are advertised and/or recommended, please note (a) the recommendation is intended for general circulation; (b) the recommendation does not take into account the specific investment objectives, financial situation or particular needs of any particular person; (c) advice should be sought from a financial adviser regarding the suitability of the products, taking into account the specific investment objectives, financial situation or particular needs of any person in receipt of the recommendation, before the person makes a commitment to purchase the products; should the person choose not to do so, he should consider carefully whether the product is suitable for him; in particular, all relevant documentations pertaining to the product should be read to make an independent assessment of the appropriateness of the transaction; and (d) this advertisement has not been reviewed by the Monetary Authority of Singapore, or any regulatory authority elsewhere.

HSBC, its related companies, their directors and/ or employees may have positions or other interests in, and may effect transactions in, the product(s) mentioned here. HSBC may have alliances or other contractual agreements with the provider(s) of the product(s) to market or sell its product(s). In addition, HSBC, their directors and/or employees may also perform or seek to perform broking, investment banking and other banking or financial services for these product providers.

To the extent permitted by law, HSBC accepts no liability whatsoever for any direct indirect or consequential losses, claims or damages arising from or in connection with the use of or reliance on the information, opinions or contents herein.

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In line with the Government’s digitalisation efforts, HSBC Life will cease cheque payments with effect from 31 January 2024. The default payment method for our policyholders will be PayNow-NRIC. We encourage you to register for PayNow and link your NRIC if you have yet to do so.

hsbc travel insurance claim line

How to claim

Submit your claim at our branch.

As an appointment is required before visiting our centre, please call our hotline at 6880 4888  at least one working day in advance to arrange.

38 Beach Road,

#03-11, South Beach Tower,

Singapore 189767

Mail in your claim

Our mailing address is:

HSBC Life (Singapore) Pte. Ltd. Robinson Road Post Office P.O. Box 1538 Singapore 903038

We aim to settle most claims within 8 working days on receipt of all required documents. Please note that more time may be needed for claims which require further clarification. We will keep you closely updated on the status. 

For any queries, please contact your Financial Consultant or our Customer Service Officers at  (65) 6880 4888  (Mondays to Fridays, 9am to 5pm).

Types of claim

Hospitalisation, critical illness, death (individual), death (corporate), total and permanent disability, connect with us.

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To submit a claim or make a request, simply download, complete and sign the forms you need. You can fill in life insurance forms electronically using a PDF reader, then upload them to the HSBC website. Learn more about our personalised services and hassle-free claim process .

Find claim forms related to:

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Claim Forms

To update your policies, simply download, complete and sign the forms you need. You can fill in life insurance forms electronically using a PDF reader, then upload them to the HSBC website. You can also update your policies via the HSBC HK App or HSBC Online Banking – learn more .

Find forms related to

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1 You can also make these updates via the HSBC HK App – learn more .

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Offers from 4 December 2023 to 31 March 2024

Offers from 1 october 2023 to 31 december 2023, overseas studysurance.

Limited time offer for  Selected Customers  

Apply for Overseas StudySurance from 1 May 2022 to 31 January 2023 to receive an instant 10% discount off your premium in perpetual* and HKD400 in YATA gift certificates. Promo code required.  

*The discount applies at policy inception and renewal afterwards (if applicable)  

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These are the 4 best family travel insurance plans

Find coverage that fits your family's travel plans with these four companies..

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Family vacations are a special time, and ensuring they go smoothly is essential to making memories that will last forever. Travel insurance is one way to ensure that any bumps in the road can be smoothed over, from a lost bag to an injury abroad.

CNBC Select reviews the best travel insurance plans for families based on coverage, cost and plan variety. (See our methodology for more information on how we choose the best family travel insurance companies.)

Best family travel insurance  

  • Best for families with young children : Allianz   
  • Best for affordability : Faye   
  • Best for CFAR coverage : Travel Insured International  
  • Best for cruises : Berkshire Hathaway Travel Protection  

Best for families with young children 

Allianz travel insurance.

The best way to estimate your costs is to request a quote

Policy highlights

10 travel insurance plans make it possible to customize your coverage. For families, Allianz's OneTrip Prime package covers children age 17 and younger when traveling with a parent or grandparent.

24/7 assistance available

  • Trip cancellation benefits can reimburse your prepaid, nonrefundable trip payments if you have to cancel your trip for one of the covered reasons stated in your plan documents. 
  • Limited coverage for risky sports

Who's this for? Allianz is great for families with young children as its OneTrip Prime travel insurance policy offers free coverage for children ages 17 or under when traveling with a parent or grandparent. Though this benefit isn't available to Pennsylvania residents, it could help families with younger children lower the cost of their travel insurance coverage.  

Standout benefits:  Allianz's cancel for any reason (CFAR) coverage has an enhanced version available that can cover up to 80% of trip expenses if you have to cancel for a reason that's not covered.  

[ Jump to more details ]  

Best for affordability 

Faye travel insurance.

Faye offers travel insurance with a convenient online buying experience and an app with real-time travel alerts. It's one simple plan includes coverage for common issues, like trip cancellation, emergency medical expenses and trip delay coverage. It also offers coverage for pre-existing medical conditions when plans are purchased within 14 days of an initial trip deposit.

  • Covers Covid like any other medical condition
  • CFAR is available for up to 75% of trip costs for an additional cost.
  • Additional coverage options like vacation rental damage coverage and pet care coverage.
  • Not all benefits are available in all states.

Who's this for?  Faye travel insurance stands out for families on a budget. Its policies start at just $4.64 per day (for 14 days) for domestic trips and $5.16 per day (for 14 days) for international trips. It's also great for those who want a completely digital experience and would rather manage a policy through an app than an agent or by phone.

Standout benefits:  Faye's intuitive interface makes it easy to get travel insurance coverage on your own time, and quotes are available entirely online. On top of the standard trip delay, cancellation and interruption coverage, you can purchase CFAR coverage, coverage for adventure and sports activities and a pet care add-on, which can cover illness or injury for your pet when traveling with you, or extra kenneling costs if your trip is delayed if you leave your pet at home.  

Best for CFAR coverage 

Travel insured international travel insurance.

Travel Insured International has two simple travel insurance plans — the Worldwide Trip Protector and Worldwide Trip Protector Gold. Its plans are affordable and offer the option of cancel for any reason (CFAR) coverage.

  • Optional CFAR coverage and interruption for any reason coverage
  • Medical coverage can be lower than other options

Who's this for?  Travel Insured International could be a great fit for families looking for the flexibility of a CFAR addition to ensure they'll be covered for any reason they need to cancel. The company's wide variety of reasons for cancellation includes coverage for school year extensions with all plans.  

Standout benefits:  Travel Insured International's Worldwide Trip Protector can cover all children 17 and under for free when traveling with related adults.  

Best for cruises  

Berkshire hathaway travel protection.

Berkshire Hathaway Travel Protection has multiple plans to cover vacations from luxury travel to adventure travel. The brand's LuxuryCare offers the highest limits of travel insurance coverage offered by the company. Quotes and policies are available online.

  • Wide variety of policies available
  • Strong financial strength rating by AM Best
  • Cancel for any reason only provides reimbursement for up to 50% of non-refundable trip payments

Who's this for?  Berkshire Hathaway Travel Protection offers cruise-specific packages for families setting sail on a cruise.  

Standout benefits:  Cruise plans include coverage for missed connections and unique challenges you could face on a cruise vacation, like cruise disablement and diversion. 

More on our top family travel insurance companies 

Allianz offers 10 different travel insurance policies for travelers and trips of all types, including single-trip and multi-trip coverage. It also offers quotes and claims online, making the experience simple.  

CFAR coverage available?  

Yes, up to 80% of prepaid, non-refundable trip costs 

24/7 assistance?  

[ Return to summary ]  

While relatively new to the space, Faye's travel insurance plans combine affordability and easy access. Policies are backed by the United States Fire Insurance Company.  

Yes, up to 75% of prepaid, non-refundable trip costs 

Travel Insured International 

Travel Insured International has been offering travel insurance for over 25 years. It has two tiers of coverage (available in most states) that can help you meet all your travel protection needs.  

Berkshire Hathaway Travel Protection 

Berkshire Hathaway Travel Protection offers several tiers of travel protection and insurance, including packages specifically designed for road trips and cruises. Its strong A++ financial strength rating also helps it stand out against the competition.  

Up to 50%, only available on LuxuryCare packages 

Does travel insurance cover family members?  

Generally, you can insure your whole family on one travel insurance plan, so you won't have to buy separate plans for every traveler. Your travel insurance plan will cover every person listed on the policy.  

Does travel insurance cover cancellation due to a death in the family? 

In many cases, travel insurance can help you recoup the cost of your vacation if you have to cancel due to a death in your family. However, you'll want to carefully read your policy's definition of a family member, as not everyone in your life could be included.  

Bottom line

A family vacation can be a big investment, so it's important to protect yourself in case anything goes awry. Having a travel insurance plan that's easy to access, provides 24/7 support and fits your specific travel concerns and budget can help ensure your trip will go smoothly.

Money matters — so make the most of it. Get expert tips, strategies, news and everything else you need to maximize your money, right to your inbox.  Sign up here .

Why trust CNBC Select? 

At CNBC Select, our mission is to provide our readers with high-quality service journalism and comprehensive consumer advice so they can make informed decisions with their money. Every travel insurance review is based on rigorous reporting by our team of expert writers and editors with extensive knowledge of travel insurance products. To research the best travel insurance companies, we compiled over 100 data points on more than a dozen travel insurance companies. While CNBC Select earns a commission from affiliate partners on many offers and links, we create all our content without input from our commercial team or any outside third parties, and we pride ourselves on our journalistic standards and ethics. See our methodology for more information on how we choose the best travel insurance companies. 

Our methodology  

To determine the best travel insurance companies, CNBC Select analyzed dozens of travel insurance companies and compared them based on various factors. 

While narrowing down the best travel insurance companies, we focused on the number of plans available, the availability of 24/7 assistance to access while traveling, coverage for Covid-19, the availability of cancel for any reason coverage, and financial strength (which measures a company's ability to pay on contracts) using A.M. Best ratings. We also considered family-friendly features, such as the inclusion of children on policies for free with parent's coverage, and reasons for cancellation, including school year extension as a reason for cancellation.  

Note that the premiums and policy structures advertised for travel insurance companies are subject to fluctuate in accordance with the company's policies.  

Catch up on CNBC Select's in-depth coverage of credit cards , banking and money , and follow us on TikTok , Facebook , Instagram and Twitter to stay up to date.  

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hsbc travel insurance claim line

Travel Insurance

Alternatively please call  800 4560 .

  • Instant quote & Instant cover
  • Simple enrollment process
  • High value cover for low premiums
  • Extensive Cover options
  • Global presence and worldwide arrangements
  • Multilingual healthcare professionals
  • 24/7 365 days a year travel assistance

Are you eligible?

You can apply for travel insurance if you are:

  • a UAE resident
  • a GCC resident traveling from their country of residence

Things you should know

  • travel smart is one of the best travel insurance products in the market, to cover you for any medical and travel inconvenience, ensuring a worry-free holiday
  • travel schengen is the compulsory minimum cover required for obtaining a visa to any Schengen country
  • Travel insurance policy Terms and Conditions (PDF) Travel insurance policy Terms and Conditions (PDF) Download link

Find out more

Get started by requesting a quote online

Product terms and conditions and exclusions apply. Please read the full policy wording for further information.

General insurance products are provided by GIG Insurance (Gulf) B.S.C. (c). HSBC Bank Middle East Limited in the UAE is only a referrer of GIG's general insurance products and is not responsible for claims, processing or otherwise.

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IMAGES

  1. HSBC 'Baggage Claim'... at DAVID

    hsbc travel insurance claim line

  2. Travel Insurance

    hsbc travel insurance claim line

  3. How to use the $100 HSBC Annual Travel Credit?

    hsbc travel insurance claim line

  4. Travel Care

    hsbc travel insurance claim line

  5. Hsbc Premier Worldwide Travel Insurance

    hsbc travel insurance claim line

  6. Hsbc Travel Insurance

    hsbc travel insurance claim line

COMMENTS

  1. Travel Insurance Claims

    For travel claims: +44 (0)1603 605 122 For HSBC Private Banking and Premier (retained Jade benefits) Medical emergency line: +44 (0)1603 605 102 For travel claims: +44 (0)1603 605 122 For HSBC Select and Cover Medical emergency line: +44 (0)1603 208 95 For travel claims: +44 (0)345 302 8387 For HSBC Insurance Aspects

  2. Make a claim

    Step 1: Prepare claim materials First, download and complete the relevant forms below and prepare supporting documents (if any) Death claims Major illness / Female benefit / Terminal illness claims VHIS Pre-authorisation and claims Disability claims Hospital cash / Unemployment claims HSBC One cancer coverage claims

  3. How To Make An Insurance Claim

    Most operate 24-hour claims lines and will tell you what you need to do next. If you don't have their number to hand, you'll be able to find it on their website. If you have an HSBC policy, you can find the claims numbers below: make a travel insurance claim make an Insurance Aspects claim make a home insurance claim Record what's happened

  4. Aspects Insurance Claims

    You can make a non-emergency travel insurance claim online or by calling Aviva on: +44 (0)1603 604 910 Lines are open: Monday to Friday 08:00 to 18:00; Saturday 08:00 to 16:00 For medical emergencies, call: +44 (0)1603 605 142 For Legal Expenses Claims and Advice Helpline (+44) 1603 208 533 Lines are open: 24 hours a day, 365 days a year

  5. Worldwide Travel Insurance

    Make a travel insurance claim Premier Worldwide Travel Insurance is only available to HSBC UK Premier bank account holders. It is not available on savings or other accounts. Learn more about HSBC Premier What's included Worldwide cover for you, your partner, your dependent children and grandchildren

  6. Select And Cover Policy

    You can make a claim by phone for all types of cover by calling: 0345 302 8387 Lines open 08:00 to 20:00 Monday to Friday and 09:00 to 17:00 Saturday and Sunday (excluding Christmas Day, Boxing Day and New Year's Day). Calls may be monitored or recorded. Emergency contacts Worldwide Travel

  7. PDF H SBC Single Trip and Annual Multi-trip Travel Insurance

    Remember if you have a medical emergency on your trip or need to make a claim you should call the relevant helpline number in the Travel Insurance Helplines section for assistance. Explaining HSBC's service Your travel insurance policy is provided by Aviva Insurance Limited.

  8. Coronavirus Travel Insurance FAQs

    Contact and support Coronavirus guidance Travel Insurance FAQs Learn more about your rights if your travel plans have been disrupted by the coronavirus (COVID-19) outbreak. As new guidance is announced, the information on this page may change. Please check back regularly for the most up-to-date information.

  9. What's Covered Under HSBC Travel Insurance?

    The guidance covers all of our travel policies: HSBC Premier, HSBC Premier (retained Jade benefits), HSBC Private Banking Account, HSBC Private Banking MasterCard, HSBC Select and Cover, HSBC Insurance Aspects, HSBC Gold MasterCard and HSBC Platinum Credit Card. Effective March 2023. HSBC UK Help Coronavirus guidance Travel guidance

  10. Existing Insurance Customers

    Travel Insurance claims Premier Worldwide Travel Insurance claims Insurance Aspects claims Explore more If the worst happens, we'll do everything we can to help and to make the claims process easy for you. Make a claim or manage your policy here.

  11. Premier Worldwide Travel Insurance

    HSBC Premier customers get HSBC Premier travel insurance - worldwide cover for you and your family. Click for travel insurance details and contact numbers. ... Travel Claims If your claim does not require urgent medical attention you can contact Aviva and make a claim online or by calling: 0800 051 7459 Lines open 24 hours a day

  12. HSBC Single Trip All-Inclusive Package

    Call HSBC Travel Insurance at 1-877-202-3341 before you leave on your trip to purchase the additional days. ... Claim forms will be sent to you at home or your travel destination. Your claim forms will outline what additional information is required, which may include receipts, police reports or original documents. ...

  13. TravelSurance

    Apply for TravelSurance between 20 Nov 2023 and 16 Feb 2024 (both days inclusive) to get: 30% off your first year's premium and HKD100 Wellcome supermarket cash vouchers for annual MultiTrip TravelSurance 15% off for Single Trip TravelSurance T&Cs apply Compare HSBC TravelSurance Plans Check out the full coverage details.

  14. PDF Personal Cards Complimentary Insurance

    Online Lodge your International Travel Insurance claim at: www.claimmanager.com.au Phone 1800 648 093 (within Australia) Enquiries Monday to Friday 8am to 5pm AEST Saturday 8am to 5pm AEST Claims Monday to Friday 8am to 5pm AEST Email [email protected] 24-hour emergency assistance

  15. Travel Insurance

    The service operates 24/7, 365 days a year for advice and assistance when making arrangements for hospital admission, repatriation and authorisation of medical expenses. Over the phone: +44 (0) 292 066 2438. By email: [email protected]. Premier customers should quote Atlas Policy Certificate number - Travel: 167064 299 002.

  16. TravelSure

    COVID-19 coverage COVID-19 coverage is automatically included for Single and Annual plans. Get up to SGD250,000 medical expense coverage when you travel overseas. Please refer to the COVID-19 section for more information. Overseas medical expenses Be covered up to SGD1,000,000 for overseas medical expenses. Replacement of traveller

  17. Personal

    Step 2 Submit your Travel claims online or download Travel claims form (PDF) . Additional information Emergency assistance Emergency assistance while abroad While overseas, if you require emergency assistance, please contact our 24-hour hotline +65-63222566 in respect of the following services:

  18. Travel Insurance

    HSBC Newcomer and Visitor to Canada Travel Insurance covers you and your family for health emergencies while visiting or if you're new to Canada and not yet covered by government health insurance plans. Insurance underwritten by AIG Insurance Company of Canada (AIG Canada), with its principal place of business at 120 Bremner Boulevard, Suite ...

  19. How to Claim

    Claims Submit your claim at our branch As an appointment is required before visiting our centre, please call our hotline at 6880 4888 at least one working day in advance to arrange. 38 Beach Road, #03-11, South Beach Tower, Singapore 189767 Mail in your claim Our mailing address is: HSBC Life (Singapore) Pte. Ltd. Robinson Road Post Office

  20. Travel Claim Form

    Home Customer Care File A Claim Travel Claim Form A. Policy Information Policyholder's full name Policy/Certificate No. B. Claimant details Full name Tick if claimant is policy holder NRIC/FIN No. Email Mobile No. Correspondence address C. Travel & Loss Details Travel Period (From) Travel Period (To) Travel Agency (if applicable)

  21. Insurance

    Special offers To submit a claim or make a request, simply download, complete and sign the forms you need. You can fill in life insurance forms electronically using a PDF reader, then upload them to the HSBC website. Learn more about our personalised services and hassle-free claim process. Find claim forms related to: Life insurance - Death claims

  22. 4 Best Family Travel Insurance Plans of 2024

    Faye offers travel insurance with a convenient online buying experience and an app with real-time travel alerts. It's one simple plan includes coverage for common issues, like trip cancellation ...

  23. Travel Insurance & Disruptions

    GIG Travel Insurance covers you for those unexpected incidents while travelling, leaving you free to relax and enjoy your vacation. This insurance covers the cost of medical emergencies, trip cancellation and lost luggage and provides many other benefits which leave you free to relax and enjoy your vacation. Alternatively please call 800 4560.