Virgin Voyages Help & Support for Voyage Protection

  • Help & Support
  • / Before You Sail
  • / Voyage Protection

Voyage Protection

Other topics related to "voyage protection".

  • Flights and Hotels
  • Booking Options

Need help getting the As to your Qs?

Hit the big, red button below and reach out to our sailor services crew..

  • Fly with Virgin Atlantic
  • Travel news
  • Covid-19 travel advice hub
  • DRAFT Combined flexible booking policy

virgin travel insurance delayed flight

We're flexible with your travel plans

We understand that the ever-changing travel restrictions can make planning your trip difficult and appreciate the need for flexibility.

You don’t need to worry — We’ve got you covered.

On this page

virgin travel insurance delayed flight

Our flexible ‘no change fees’ booking policy gives you the freedom to book your trip now with Virgin Atlantic or Virgin Holidays and change it later if you need to - all without any of those pesky admin charges.

When you book a flight or a holiday that starts before 30 April 2022, you’re free to change your travel dates as much as you like. You can even choose a different destination or make one name change (if you’d like someone else to benefit from your ticket).

You'll just need to make sure you travel before 30 April 2023 and make any changes before the date you were originally due to travel.

This policy applies to bookings made and flights cancelled on or after 3rd March 2021. If you booked before this and want to make a change, check our  earlier policies .

Your new travel arrangements are subject to availability and there may be a fare difference to pay if you change your dates and the new fare is higher There may also be additional charges under our standard terms and conditions.

When you're ready to rebook, we're here for you

If you booked directly with us, you can use our Rebook my flights form . We'll check availability for your chosen destination and dates, and if there's no fare difference to pay, we’ll update your booking and email your new eTicket. If we need to speak to you about anything, we'll get in touch via WhatsApp or SMS within 7 days to complete the process. 

Not ready to rebook?

If you haven’t yet decided on new travel dates, we’ll keep your ticket open as credit until you’re ready. Your new travel dates can be any time up to 30 April 2023 and the same flexible booking policy applies.

You’ll need to use the full value of your open ticket. If your new ticket price is lower, we can’t refund the difference.

If you’ve changed your mind, that’s okay — you can postpone your holiday, giving you more time to plan.

The best way to change your holiday dates or pick a different destination is to get in touch with our Customer Service team at Virgin Holidays, available 7 days a week to help.

Received a digital voucher?

If you received a voucher, you have until 30 September 2021 to spend it on a new holiday.

Find your voucher in Manage my booking , make a note of the unique code and head over to our website www.virginholidays.co.uk to start planning your next getaway - Once you’ve decided where and when you want to go, simply apply your voucher code at the checkout.

Payment flexibility

Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you.

  • Customers travelling before 31 August 2021 have a reduced balance due date and can pay their balance 6 weeks prior to departure rather than 12 weeks before.
  • If you’re struggling to pay, you can delay any additional payments by amending your booking to travel at a later date.
  • If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost.

If your booking with Virgin Holidays is unaffected and you choose to cancel, we understand.

Please bear in mind, if your holiday is still planned to go ahead, our standard cancellation terms and conditions apply and your refund may be less than the amount you’ve paid.  Please contact us to discuss this option. Our Customer Service team at Virgin Holidays are available 7 days a week to help.

If you booked before 3 rd March, check our earlier policies here.

Our flexible booking policy was updated on 3 March 2021. If you booked before this, check our earlier policies below.

Earlier flexible booking policies where flights are still operating

Our flexible booking policy (replaced by new policy 3 March 2021)

We understand that the ever-changing travel restrictions can make planning your trip difficult, so we’ve got you covered. This policy is to allow for more flexibility if your plans change.

When you book to travel any time up to 30 April 2022, you can make unlimited date changes and one name change free of charge (if you’d like someone else to benefit from your ticket). You'll just need to use your ticket by 30 April 2023.

We'll also waive any difference in the fare if your travel is completed by 31 May 2021.

It’s important that you make any changes before the date you were originally due to travel.

This policy applies to bookings made on or after 6 February 2021,  and to flights which are cancelled from 6 February 2021.

If you booked before 6 February 2021 and would like to make a change, check our previous flexible booking policy at the bottom of this page. 

If you booked with  Virgin Holidays , or through another website or travel agent, please contact them directly for your options. 

Other useful information

What you're owed when your flight is canceled or delayed may be less than you think

virgin travel insurance delayed flight

What happens if my flight is canceled?

What happens if a flight is delayed, what should i do if my flight is delayed.

Whenever a flight is  canceled or delayed , it causes huge headaches for travelers, but they're not always owed the relief they think they deserve.

U.S. airlines are not required to offer compensation for delays outside their control, like severe weather or  air traffic control issues . And policies vary from airline to airline when it comes to delays caused by controllable issues like maintenance problems and staffing shortages.

The Department of Transportation's interactive dashboard shows what each airline owes travelers for both cancellations and delays. Some airlines may offer additional flexibility beyond what is listed on the dashboard.

Here's what air travelers should know:

What happens if you get bumped? What to know when airlines overbook flights

Cruising Altitude: Progress is not coming fast enough for disabled travelers

DOT rules  require all airlines to offer customers a refund if their flights are canceled for any reason. What changes is what's offered to travelers who choose to rebook.

For example, If American, Delta, Hawaiian or United cancel a flight for controllable reasons, they're committed to:

  • rebooking passengers on the same airline or a partner airline, at no extra cost
  • providing a meal or cash or voucher for a meal when the cancellation results in a passenger waiting at least 3 hours for a new flight
  • providing complimentary hotel accommodations for any passenger affected by an overnight cancellation 
  • providing complimentary ground transportation to and from a hotel for any passenger affected by an overnight cancellation

Alaska and JetBlue offer the same, plus some additional compensation.

Allegiant, Frontier, Southwest and Spirit do not book passengers on partner airlines. Additionally Frontier does not offer hotel accommodations and related transport.

"There are no federal laws requiring airlines to provide passengers with money or other compensation when their flights are delayed," according to the Department of Transportation, but U.S. carriers have committed to various levels of compensation for significant delays. Each airline, however, defines significant delays differently.

If a flight is significantly delayed for reasons within their control, Alaska, American, Delta, Jet Blue and United offer:

  • providing a meal or cash or voucher for a meal when the delay results in a passenger waiting for at least 3 hours for departure
  • providing complimentary hotel accommodations for any passenger affected by an overnight delay
  • providing complimentary ground transportation to and from a hotel for any passenger affected by an overnight delay

Alaska and JetBlue offer the same plus some additional compensation.

Allegiant, Frontier, Hawaiian, Southwest and Spirit do not rebook travelers on partner airlines. Frontier doesn't offer hotel accommodations or related transport either.

USA TODAY broke it down by airline: If your flight is delayed, you may be eligible for compensation from your airline

If your flight is experiencing a long delay, the Transportation Department suggests asking airline staff if they will pay for meals or a hotel room.

The DOT dashboard reflects airlines' official policies, but many carriers handle compensation for delays on a case-by-case basis and may provide vouchers or other benefits in some situations that are not formally covered.

For example, according to Delta's Customer Commitment , "Delta representatives are empowered with the flexibility and discretion to issue the following forms of compensation for passenger inconvenience when individual circumstances warrant doing so: cash equivalents (e.g., gift cards), travel credits/vouchers, and/or miles for SkyMiles members."

Best travel insurance: These policies offer the best value

Travel insurance also helps with cancellations and delays. Some credit card companies will also reimburse cardholders for expenses associated with travel disruptions, when travel is booked with their cards.

Contributing: Zach Wichter, Josh Rivera, USA TODAY; Associated Press

IMAGES

  1. A Guide to Flight Cancellation and Making an Insurance Claim

    virgin travel insurance delayed flight

  2. How to choose the right traveler´s insurance that will protect you both

    virgin travel insurance delayed flight

  3. What is a Flight Delay Insurance?

    virgin travel insurance delayed flight

  4. What to Do When Your Flight is Delayed or Canceled

    virgin travel insurance delayed flight

  5. How to get airline compensation for delayed flights

    virgin travel insurance delayed flight

  6. Air passenger rights: Compensation for flight delays and cancellations

    virgin travel insurance delayed flight

COMMENTS

  1. Travel insurance

    Travel insurance. Selecting Allianz Travel Insurance at checkout is the easiest way to protect your investment, giving you more freedom to embrace your entire travel experience. If you've already booked your flights, you can still find a plan to protect your trip. Protect my trip Manage my policy.

  2. PDF Compensation and assistance

    Compensation for flight cancellations and long delays You may be eligible to claim compensation if we cancel your flight within two weeks of your departure date, or if your flight is delayed in its arrival by more than 3 hours. This depends upon the reason for the cancellation or delay, as well as the arrival time of your new or delayed flight.

  3. If your flight is cancelled, delayed or disrupted.

    Make a claim on your insurance for flights that have been cancelled. If you need a letter for your insurance company confirming your flight was delayed or cancelled, or a proof of travel, please complete the below webform. Make sure to be clear in the comment box what you're looking for. We'll then send the letter to you as soon as we can.

  4. Voyage Protection

    Voyage Protection can be purchased at any time before the final payment is made on a booking. Is Voyage Protection refundable? All payments for Voyage Protection are final (non-refundable) after the 10-day grace period if the booking was made more than 120 days before the voyage. Other topics related to "Voyage Protection".

  5. Travel Insurance

    Virgin Money Travel Insurance frequently asked questions and answers about what is covered in our Travel Insurance policy. See our FAQs here. ... When an airline cancels a flight, you are entitled to certain refunds and compensation from the airline. ... Claims (lost baggage, holiday cancelation, non-emergency medical and travel delay) +44 (0 ...

  6. Flight Cancellation Insurance

    What travel insurance covers. In this case, travel delay insurance can help. "If your flight is canceled or significantly delayed for a reason listed in your policy, your trip delay benefits may ...

  7. Travel insurance

    Cover yourself, your family and any other travel companions with our comprehensive travel insurance policy. Our travel insurance is available exclusively to UK residents with up to £15,000,000 cover for medical expenses and up to £5,000 per person for cancellations. Get insured. If you are a British national travelling to a country where the ...

  8. Flight disruptions

    If you booked through a travel agent, travel organiser or tour operator please contact them to rebook on the next available flight. For direct bookings made via the Virgin Atlantic website or contact centre only; call our flight disruption line on: + 44 (0) 344 209 8711 in the UK, or 1-800-862-8621 in the USA.

  9. PDF Insurance Product Information Document

    a Virgin Atlantic operated flight as part of your journey.! ... earnings as a result of being delayed in returning. ... journey, unless you have purchased a Virgin Atlantic UK travel insurance policy before this date and this is valid for the full duration of your journey. This policy will then cover you during those specific trip dates.

  10. What Does Travel Delay Insurance Cover?

    Travel delay insurance can help pay for costs associated with delays caused by weather, aircraft maintenance issues or even emergency situations. "Travel delay is the most common situation that ...

  11. Claim for delayed, lost or damaged baggage

    Enter your surname & the 10-digit reference number from your missing bag report AHL. If you do wish to contact us, we're available 24/7 on our digital channels & at our email: [email protected]. SMS (UK) +44 (0)7481 339 140. SMS (US) +1 800 880 6253. WhatsApp +44 (0)344 209 7304.

  12. How to get compensation for delayed or canceled flights

    1,500 kilometers (932 miles) or less. 400 euros ($434) per passenger. More than 1,500 kilometers within the EU and all other flights between 1,500 and 3,500 kilometers (932-1,864 miles) 600 euros ($658) per passenger. 3,500 kilometers (2,175 miles) or more. Note that any compensation may be reduced by half if you accept a reroute from the ...

  13. Flexible no change fees policy

    This policy applies to bookings made and flights cancelled on or after 3rd March 2021. If you booked before this and want to make a change, check our earlier policies. Your new travel arrangements are subject to availability and there may be a fare difference to pay if you change your dates and the new fare is higher There may also be additional charges under our standard terms and conditions.

  14. Flight delayed or canceled? Here's what airline owe you (and don't)

    If a flight is significantly delayed for reasons within their control, Alaska, American, Delta, Jet Blue and United offer: rebooking passengers on the same airline or a partner airline, at no ...

  15. Virgin Atlantic Introduces Free Travel Insurance For Your Next ...

    Virgin Atlantic COVID-19 Cover policy details This policy covers every existing Virgin Atlantic booking, as well as new reservations made for travel between Aug. 24, 2020 to Mar. 31, 2021.

  16. Flight delay compensation

    Whether you'll get compensation will depend on the cause of the delay: Aviva and LV's Premier Policy will give you £25 for each 12-hour period you're delayed, up to a maximum of £250. Churchill and Direct Line will give you up to £200 if you're delayed by more than 12 hours.

  17. Does Travel Insurance Cover Flight Cancellations?

    Most travel insurance will extend coverage up to a week, but you will need to confirm that your particular policy includes this benefit. The trip interruption benefit could help cover unexpected expenses, from hotels to meals. Unfortunately, travel insurance policies do not typically cover lost wages due to a flight delay or cancellation.

  18. How to Use Travel Insurance to Cancel a Flight

    1. Cancel your flight with the airline. Contact the airline to cancel your flight. For most airlines, this can be done online, through its app or by calling customer service. The airline isn't ...

  19. Does Travel Insurance Cover Cancelled Flights?

    Understanding how your travel insurance safeguards you in scenarios, such as flight cancellations, is crucial for informed decision-making

  20. Has your flight been cancelled? Here's what your consumer rights are

    you have to cancel travel completely because of the delay; the delay causes you to miss a connecting Qantas flight. Jetstar will offer a meal voucher or reimbursement if the delay is overnight ...

  21. Trip Delay Insurance Explained

    All of Travelex's travel insurance plans include trip delay protection, starting with $500 of coverage for the Travel Basic plan and going up to $2,000 for the Travel Select and Travel America ...

  22. Travel insurance: Air passengers warned to check for strike cover

    Reuters. Four in 10 travel insurance policies offer no protection for air passengers if holidays are cancelled owing to strikes, Which? has warned. While airlines are required by law to refund the ...

  23. Explained: The Importance Of Travel Insurance For Airline Passengers

    The most paid-out claim by travel insurers in 2022 was for delayed flights. Be it because of bad weather, mechanical problems, or other unforeseen circumstances, delayed flights all have a knock ...

  24. How to pick the right flight insurance

    Do I need flight insurance? That all depends. In 2022, flight delays (those departing from or arriving at a gate 15 minutes or more beyond the scheduled time) reached a record high of 20.12%, a ...

  25. How travel insurance can protect you from flight delays

    Story by Kelly Ernst. • 11mo • 3 min read. Flight delays are frustratingly common. Here's how travel insurance can save you money if your flight runs late.

  26. Does Travel Insurance Cover Canceled Flights?

    Comprehensive travel insurance plans typically cover delayed and canceled flights via "trip delay" coverage. If your flight is delayed or canceled for a covered reason and not rebooked in a certain amount of time (usually 3-12 hours, depending on your particular policy), you can file a claim by contacting your insurer at the number or website ...

  27. Travel delays, cancellations and insurance: What you need to know

    If your flight is delayed or cancelled due to an event within the airline's control - for example - staffing and mechanical issues, the Civil Aviation Act (CAA) says you are entitled to refund. In ...

  28. Virgin Voyages Travel Insurance

    The one redeeming element of Virgin Voyages' travel insurance is that you can easily purchase it at checkout when booking your cruise online. ... Travel Delay (Incl quarantine) $500 ($150/day) $1,000. $750 ($150/day) ... Private air transportation such as this can cost $15k to $25k per flight hour and coming back to the US from overseas can ...

  29. Make airlines pay for cancelled flights and lost luggage, Coalition

    The Coalition has argued for domestic travellers to be compensated when airlines delay or cancel flights, or when their luggage is lost or damaged in transit, as their 'Pay on Delay' bill is ...

  30. How Long Can Virgin Galactic Survive Without Revenue?

    2023 was a milestone year for Virgin Galactic (SPCE-2.17%).Beginning with its first commercial, revenue-generating spaceflight in June, Virgin went on to fly a total of five "Galactic" missions to ...