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  • ※ (주)모두투어는 항공사가 제공하는 개별 항공권 및 여행사가 제공하는 일부 여행상품에 대하여 통신판매중개자의 지위를 가지며, 해당 상품, 상품정보, 거래에 관한 의무와 책임은 판매자에게 있습니다.
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We will be a reliable company that serves our customer with humility. Greetings!

I always hope to work together and forward to become a tour business in korea..

I am Chong-woong, Woo, Chairman of MODETOUR NETWORK Inc. Founded in 1989, the year of overseas travel liberalization, as South Korea’s first tour wholesaler,MODETOUR has been continuing its growth over the last decades based on the management philosophy centered on customer value and mutual growth with partner companies, and is now celebrating its 30-year anniversary of foundation.

I am deeply grateful to all of our customers for their continuous support throughout all the crises and difficulties in the past. Your support is what made it possible for us to stay true to our founding philosophy of virtuous management. MODETOUR will continue to strive to become a humble, customer-centric company based on our 30 years of experience.

We will always be reliable servers of our customers, attending to customers’ needs and opinions with a humble attitude.

With new changes and innovations, we are taking a big step toward the future. Greetings!

I am Intae YU, CEO of MODETOUR Network Inc. Realizing customer appreciation ever since its foundation based on the customer-value first philosophy, MODETOUR was the proud recipient of Prime Minister Award in the National Quality Management Competition, awarded for excellence in service and contribution to the growth of national economy. MODETOUR was the first-ever in the industry to be selected for the award.

Now, MODETOUR aims for a greater jump forward, taking on new challenges based on our know-how and customer-centered value built based on our 30-years of experience in the tourism business. We will build a business portfolio that maximizes synergy among our affiliates, such as the global hotel business and cruise and entertainment businesses, with a focus on inbound and outbound travel businesses, and strengthens our global network. Further, we will develop various travel contents that can satisfy the changing customer needs and trends, providing our customers with a true travel experience that is unique to MODETOUR.

We are grateful for your continuous support and look forward to your encouragement and support in our new initiatives and innovations for the new era and brighter future.

COPYRIGHT 2023 MODETOUR ALL RIGHT RESERVED.

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Lotte duty free signs agreement with modu tour in vietnam.

January 29, 2024 Comments Off on Lotte Duty Free signs agreement with Modu Tour in Vietnam 299 Views

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Lotte Duty Free has signed an agreement with Modu Tour to strengthen joint marketing to revitalise the Vietnamese tourism market. The signing ceremony took place in Vietnam on 25 January, attended by Lee Seung-jun, head of the global operation division of Lotte Duty Free, and Lee Woo-woo, Modu Tour Head…

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The effect of covid-19 on the tourism and hospitality industries in korea.

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As South Korea struggles with the ongoing spread of COVID-19, the tourism industry - both inbound and outbound - and hospitality industry -- -- have been among the hardest hit by the virus outbreak. This note describes what is happening on the ground in Korea and provides some thoughts on legal and other issues that have arisen as a result.

On March 11, 2020, the World Health Organization (WHO) declared COVID-19 a pandemic (the worldwide spread of a new disease) with the global infection count nearly 200,000 cases in over 110 countries. The WHO further stated that COVID-19 is not just a public health crisis, but it is a crisis that has negatively impacted and continues to impact every sector including the global economy.

In Korea alone, there have been 8,320 confirmed cases and 81 deaths as of March 17, 2020. The KOSPI (Korea Composite Stock Price Index) fell below 2000 points as of Friday, February 28, 2020, with the KOSPI 200 Volatility Index (VKOSPI) reaching 33.09% (almost doubled from the last month’s 16.99%).

As of March 10, 2020, over 10,218 businesses in Korea including automakers, their suppliers and shipbuilders have temporarily stopped their business operations in their efforts to prevent the transmission and spread of COVID-19 or because they could not get necessary parts from China due to coronavirus-related shutdowns. In addition to the shutdowns, the travel restrictions in 109 countries (as of March 10, 2020) that restrict or ban the entry of visitors travelling from South Korea are disrupting businesses and adding fuel to the legal disputes between domestic and foreign companies caused by breach of contract or violation of contractual obligations.

Legal Issues

Based on the above, among the key legal issues to consider are:

  • How are force majeure clauses defined and interpreted in South Korea?
  • Whether any delays in performance of contractual obligations or breach of contract due to a pandemic will be sufficient to relieve the contractor of its contractual obligations?

General Definition of a Force Majeure Event in Korean Context

Generally, a force majeure provision in a contract will identify which events the parties specifically intend to include in the definition of the force majeure events. But in the absence of such a clause or in case the definition is unclear or vague, the Korean Supreme Court has defined a force majeure event as an event beyond the contractor’s control that could not have been anticipated or prevented, even with the exercise of commercially reasonable efforts or means (see Supreme Court Decision 2005Da59475 decided on August 23, 2007 ).

A number of commercial laws combine such that a force majeure exemption may apply to the COVID-19 outbreak if the cause of the delay in performance or inability to perform contractual obligations is (1) beyond the contractor’s control; (2) unforeseeable or unpredictable; (3) without the contractor’s fault or negligence; and (4) cannot be prevented despite the full exercise of commercially reasonable efforts or means. In such a case, the breaching party may be released from his or her contractual obligations, and such a party’s liability for damages may also be discharged or be limited.

The Tourism Industry

More than 110 countries around the world are restricting the entry of all travelers from Korea, as of early March, pushing outbound travel agencies to the brink.

Hana Tour and Modu Tour, Korea’s top two outbound travel agencies, have reported major losses in sales due to the COVID-19 outbreak.

Hana Tour sent 49,000 travelers overseas in February, which marks an 84.8 percent drop from the same period last year. The tour agency has declared an emergency, deciding on a three-day work week for employees. It has also been suggesting employees take unpaid leave.

Modu Tour recorded 37,000 outbound travelers last month, marking a 77 percent drop from the same period last year. Starting this month, the tour agency’s employees will take paid leave of up to two months.

Due to the spread of COVID-19 in Wuhan, China, sales to China were halted earlier this year. Cancellations for trips to Japan and Southeast Asia followed after COVID-19 cases were reported there. After cases of viral respiratory illness of Koreans who had traveled to Thailand and Singapore were reported, sales for the Southeast Asian region dropped, too.

The crisis also has taken a toll on the inbound tourism sector which had been heavily reliant on the Chinese market. Last year, Chinese tourists accounted for 47.6 percent of Korea’s inbound tourism earnings, with Chinese tourists spending an average of $1,887 per person, 1.4 times higher than the overall average of $1,342 per foreign tourist.

With the Japanese border control measures that went into effect in early March, including the cancellation of most flights, Korean inbound tourism has been dealt a major blow.

According to the Korea Association of Travel Agents, a total of 109 travel agencies have closed between January 20 and March 6. On March 3, the association called on the Labor Ministry to designate the tourism industry as a “special employment support sector,” a measure that will allow employees in the tourism sector to benefit from governmental support.

In early March, the number of daily passengers using Incheon International Airport had fallen to 21,241 - the lowest figure since it opened in 2001. The previous all-time low occurred in May 2003 amid the severe acute respiratory syndrome, or SARS, breakout.

Possible Outcomes

Every airline company or travel agency has its own policy defining a “force majeure event.” Korean airlines and travel agencies have generally agreed that cancellation of flights/hotel reservations due to the spread of COVID-19 can be considered force majeure events. Thus far they have exempted the flight/hotel cancellation fees for flights/hotel reservations in China (including Hong Kong). Depending on the language of each company’s policy, consumers may have to pay the cancellation fee if the consumer wishes to cancel a flight/hotel reservation to any other country for fear of COVID-19 spread. Very soon, however, in cases where a consumer has booked a flight to/hotel reservation in one of the 110 countries (as of March 10, 2020) that restricts or bans the entry of visitors travelling from South Korea, an airline company or travel agency may have to exempt the cancellation fee and provide a full refund upon cancellation.

There is a lingering issue concerning whether travel agencies that have shut down should pay their workers business suspension allowances. According to Article 46, Section 1 of the Corona19 (COVID-19) Prevention and Countermeasures Guidelines (6th ed.) distributed by the Ministry of Employment and Labor (the “Guidelines”), an employer has to provide a business suspension allowance to its employee(s) when the employer decides to suspend its business operations at the employer’s discretion. However, in case the business gets suspended due to the government’s imposition of quarantine measures, the employer is not obligated to pay a business suspension allowance to the employee(s).

We have not yet seen how this business suspension allowance is playing out in the marketplace because it is simply is too soon to tell. But it is a debatable proposition as to whether it is entirely the employer’s sole discretion and “fault (requiring the employer to pay a business suspension allowance to its employees)” when the employer decides to suspend the business to prevent the transmission and spread of COVID-19.

The Hospitality Industry

The COVID-19 virus has quickly had a catastrophic effect on the hospitality industry in Korea. As one of the early epicenters of the disease, reaction has been swift and harsh. Average room nights have plummeted, and the major hotels are now only managing 10-12% occupancy. We have surveyed a number of GM’s at top hotels in Seoul and have the following thoughts and strategies to address some of the legal and commercial issues that are emerging.

Be proactive in your approach.

If there is an event in your hotel and there is even a hint that COVID-19 may be present, be proactive and ensure and assist guests in getting tested.  Know where testing centers are so that the hotel can have easy access to it.  Most hotels in Korea have temperature sensors at the entrance and most entrances are closed except for the main entrance.  GM’s know full well that a person can be infected and show no symptoms.  Nonetheless, having temperature measurement systems in place is somehow reassuring to guests.  The several GM’s with whom we spoke, both of whom had a COVID-19 scare at their property, reported that local health authorities were very supportive and encouraged their approach, garnering some  goodwill from local community leaders.

What do to with employees?

Critical decisions on staffing in hotels are now being made and constantly updated. The biggest liability is payroll. GM’s need to decide how to handle the slowdown, knowing that the labor laws are extremely tough, with suspensions and shutdowns difficult to achieve and with unions doing their best to protect employees. (Unlike in China where some global hotel operators have temporarily closed hundreds of hotels, we have not heard of a single suspension of a hotel’s operations in Korea.)  The pandemic is giving rise to questions such as  – if you have to maintain staff, do you take the loss or do you discount rates? Many hotel owners do not have the cash reserves to carry all payroll without at least some revenue coming in.

Still, regardless of the number of hotel employees that remain on the payroll, employers have a continuing legal obligation to those employees.  The Guidelines issued by the Ministry of Labor are quite detailed and cover all the actions an employer must follow for the control and prevention of COVID-19. It also provides guidelines as to how to handle active COVID-19 cases, managing leaves of absence and temporary shutdowns, and the adoption of flexible working hours.

Also, under the Occupational Health and Safety Act of Korea (“OHSA”), an employer needs to provide a safe workplace for employees. In the era of COVID-19 that most likely requires employers to provide employees with protective equipment in an outbreak, i.e., masks, sanitizers, disinfectant wipes, etc.  Should infections occur in the workplace, it is possible that employers could be held accountable per the OHSA.

Plan for major disruptions now.

Many GM’s in Korea are reviewing their supply contracts because the demand for nearly everything is so low.  Moreover, given current occupancy rates, there is a growing sense that unless the outbreak ends soon, it will be impossible to meet quarterly, semi-annual or annual revenue targets.  No one with whom we spoke has reached a point of seriously discussing or invoking force majeure clauses thus far, two months into the outbreak. And the reported mood between owners, suppliers and operators has been “we’re all in this together and we all need to survive.”  The predominant thought in most GM’s minds right now is to take precautions to assist staff and guests to avoid contracting the disease. P&L statements are being re-forecasted, but that is not the focus of efforts right now. Nonetheless, this supportive mood and focus could change very quickly if the outbreak last for more than a few months.

The age-old questions: do we discount room rates and reduce marketing budgets in this crisis?

Seoul relies heavily on international travelers for occupancy, particularly those from China and Japan. But in the current crisis, more and more airlines and countries are banning flights to Korea and are not accepting flights from Korea.  Thus, if the world is no longer flying into Korea, and if there is no shift in the marketing focus, then there will be little or no business. Perhaps if the situation resolves soon international business may pick up again in July or August. But for now, the top hotels cannot focus on foreign travelers. 

Curiously, however, none of the GM’s we interviewed have discounted their rates on English-language websites. Discounted rates are only being offered on Korean-language websites for the domestic Korean market.  The greatest challenge appears to be finding a price point where locals will buy. Discounting $400 rooms to $100-$125 seems to be generating at least some local business for the time being. Many GM’s cited the need to pay employees as the primary reason to offer discounted room rates to the local public. “If there is zero money coming in, it’s hard to take care of the employees,” intoned one GM, adding, “All we are trying to do is to make the minimum so that we can continue paying employees during this difficult time.”

Many GM’s have reduced their local marketing budgets but report that their head offices outside of Korea have not reduced such budgets, and in some cases have actually increased the global marketing spend.

Other Observations

F&B at all hotels is nearly non-existent. Buffet restaurants are popular in Seoul and many hotels are trying to keep at least their buffet restaurant open by offering ala carte or offering short-term discounts.  But because of the high costs of maintaining buffet restaurants, several prominent buffets in 5-star hotels have already ceased to operate.

GM’s are reportedly sending out staff to drive around the city at night to look at how many floors in different hotels are lighted. Trying to save energy costs, most hotels are putting paying guests on a limited number of floors and shutting off the lights in unused rooms. Thus, it’s quite easy to see how full a hotel actually is just by observing its lights at night.

GM’s are also examining bills of hotel guests to see if anyone is taking all their meals via room service. This might indicate that the guest is in self-quarantine. A special disinfecting of that room may be in order upon the guest’s departure.

In this rapidly changing environment, it will be up to the GM’s and owners to quickly make decisions that under normal circumstances might take months.

Dentons worldwide stands ready to assist the tourism and hospitality industries as they grapple with key legal and commercial issues in these unprecedented and rapidly evolving times.

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Rural villages transform into alternative tour destinations

Published : Oct. 30, 2013 - 20:14

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International students from Hanyang University pose ahead of a Rural 20 tour program to Jeouri Village in Andong, North Gyeongsang Province. (Modu Tour)

Articles by Korea Herald

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COMMENTS

  1. South Korea Private Tours

    Tailor-Made Experiences; Expert Private Guides; Unbeatable Value. Request A Custom Quote. Discover Seoul, Busan, Jeju Island, the DMZ, Palaces, Museums, Cultural Villages & More.

  2. 여행은 모두투어

    여행은 모두투어! 모두투어는 해외여행, 국내여행, 패키지여행, 에어텔, 항공권, 호텔 등 각종 여행정보를 제공하는 국내 최대 여행포탈사이트 입니다.

  3. 모두투어

    Business license number : 202-81-45295 | MODETOUR Network, 5th floor, Baeknam Building, 16, Eulji-ro, Jung-gu, Seoul, Republic of Korea Telephone: 1544-5252 COPYRIGHT 2023 MODETOUR ALL RIGHT RESERVED.

  4. Modetour International

    Capital USD 1,140,000. Established 11th June 2008. Employees 40. Major business Meeting, Incentives, Conference and Even in both governmental and private organisations. Address 5F, Chungjeong Bulding, 135 Tongilro, Seodaemun-Ku, Seoul, Korea. Phone +82-2-3788-4800. Fax +82-2-6944-9200.

  5. 고객센터

    여행 중 좋은 점, 혹은 불편했던 점이 있으셨나요? 고객님의 의견을 남겨주세요. ※ 부득이한 사정에 의해 확정된 여행일정이 변경되는 경우 여행자의 사전 동의를 받습니다. ※ (주)모두투어는 항공사가 제공하는 개별 항공권 및 여행사가 제공하는 일부 여행 ...

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    Tour product which we thoroughly look around during one day. DMZ Tour. DMZ Tour which foreigners want to visit the most as the 1st place. Extraordinary Tour. A special theme tour of Korea that foreigners can enjoy with various contents. Best of Best. Scan the past events. MICE M.I.C.E. Provide any kind services where we all gather.

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    Jeju 4D3N. 4D3N tour program enjoys modern side of Korea in Seoul. and nature side of Korea in Jeju. Including Tour guide, Driver and Vehicle, Admission fee, Meals during tourist. * Jeju local special meal (Black Pork, Abalone Stew in a Hot Pot) included 2times. Yongduam.

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  9. Tour business

    Business license number : 202-81-45295 | MODETOUR Network, 5th floor, Baeknam Building, 16, Eulji-ro, Jung-gu, Seoul, Republic of Korea Telephone: 1544-5252 COPYRIGHT 2023 MODETOUR ALL RIGHT RESERVED.

  10. Modetour International

    (03735) : 5F, Chungjeong Bulding, 135 Tongilro, Seodaemun-Ku, Seoul, Korea Company Registration Number 104-86-15264 | CEO: Shon Ho Kwon COPYRIGHT(C)2023 MODETOUR INTERNATIONAL.

  11. Modetour International

    of Korea based on the traditional Korean rhythm of Samulnori. Learn more . Alive Museum Meet with new concept museum to satisfy of five senses with various works. Learn more . ... · MICE,Theme tour 02-3788-4807 [email protected]; Weekday 9:00~18:00. Q&A. About Us (03735) : 5F, Chungjeong Bulding, 135 Tongilro, Seodaemun-Ku, Seoul, Korea

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    Sauna 'Jjimjilbang' - National Museum of Korea -. Check into hotel and rest. · In-flight meal. · Local Lunch. · Local Dinner. Novotel Ambassador. or similar. Day2. Meet with tour guide at hotel lobby after breakfast - Gyeongbokgung Palace - The Presidential Blue House.

  13. Modu Tour Ltd. Company Profile

    Find company research, competitor information, contact details & financial data for Modu Tour Ltd. of Okcheon, Chungbuk. Get the latest business insights from Dun & Bradstreet.

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    Mode Tour Bangbae Branch Tour Netowrk | Seoul. Mode Tour Bangbae Branch Tour Netowrk, Seoul, Korea. 141 likes · 2 talking about this · 168 were here. 모두투어 방배점 투어네트워크.

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  16. Modetour Network Inc. Company Profile

    Address: 4/F Geumbok Bldg., Juan-dong 399 Gyeongin-ro Nam-gu Incheon, Incheon, 22140 Republic Of Korea

  17. CEO

    I am Chong-woong, Woo, Chairman of MODETOUR NETWORK Inc. Founded in 1989, the year of overseas travel liberalization, as South Korea's first tour wholesaler,MODETOUR has been continuing its growth over the last decades based on the management philosophy centered on customer value and mutual growth with partner companies, and is now celebrating its 30-year anniversary of foundation.

  18. Modu Tour related stories :: DFNI

    The signing ceremony took place in Vietnam on 25 January, attended by Lee Seung-jun, head of the global operation division of Lotte Duty Free, and Lee Woo-woo, Modu Tour Head… EDITOR'S CHOICE Diversifying for growth: How Korea's travel retail leaders are looking to the future

  19. Coronavirus takes big toll on tourism

    More than 100 countries around the world are restricting the entry of all travelers from Korea, as of Monday, pushing outbound travel agencies to the brink. Hana Tour and Modu Tour, Korea's top ...

  20. The Effect of COVID-19 on the Tourism and Hospitality Industries in Korea

    Hana Tour and Modu Tour, Korea's top two outbound travel agencies, have reported major losses in sales due to the COVID-19 outbreak. Hana Tour sent 49,000 travelers overseas in February, which marks an 84.8 percent drop from the same period last year. The tour agency has declared an emergency, deciding on a three-day work week for employees.

  21. The number of South Koreans visiting LA is increasing ...

    "The number of inbound tours has increased by 60-70% since the beginning of the year," said Choi Sun-hee, CEO of Sun Travel, an official agency of Modu Tour in Korea. The travel industry is expected to see an increase in the number of Koreans traveling to the U.S. due to the post-pandemic demand for overseas travel and the expansion of ...

  22. World Modu Tour Co., Ltd.

    Find company research, competitor information, contact details & financial data for World Modu Tour Co., Ltd. of Asan, Chungnam. Get the latest business insights from Dun & Bradstreet.

  23. Rural villages transform into alternative tour destinations

    (Modu Tour) With the acceleration of urbanization in Korea, a visit to a rural village has become a unique and memorable opportunity not only for Korean city dwellers but also foreign visitors.