이제, 유럽도 티웨이

트립닷컴에서 거품없는 가격으로 여행하세요!

가성비 좋은 호텔과 항공권으로 나만의 여행을 계획해 보세요.

트립닷컴만의 항공 및 호텔 검색 필터링과 항공권 가격 알림, 얼리버드 특가 등을 활용하시면, 보다 쉽게 나만의 여행을 계획할 수 있습니다. 트립닷컴의 보안이 철저한 결제 시스템은 신용카드 및 체크카드, 유니온페이 등의 다양한 옵션을 제공하고 있어 간편한 결제가 가능합니다. 한국에서 발행된 카드나 네이버페이로 결제할 경우 해외 원화 결제 (DCC, Dynamic currency conversion) 수수료 없이 결제가 가능하며, 카드사에서 제공하는 무이자 할부 혜택도 받을 수 있습니다. (* 무이자 할부 혜택은 카드사의 제공 내역에 따라 변경 또는 중단될 수 있습니다.)

인기 항공사 | 에어라인

  • 트립닷컴 파트너제휴 플랫폼
  • 항공권 예약은 어떻게 하나요?
  • 비행기를 놓치면 어떻게 하나요?

항공권 예약취소는 어떻게 하나요?

  • 항공권 결제는 어떻게 하나요?
  • 출발 당일, 체크인 카운터에서 탑승권을 받으려면, 무엇을 제시해야하나요?
  • 정상 요금과 할인 요금은 무엇이 다른가요?
  • 씨트립 항공권 구입 후, 영수증 발급이 가능하나요?
  • 항공권 예약 변경은 어떻게 하나요?
  • 항공권 예약을 취소할 경우, 환불받을 수 있나요?
  • 중복 예약을한 경우에는 어떻게 하나요?
  • 항공권 권리 양도 배서 규정은 무엇인가요?
  • 항공권 예약 제출 후, 발권까지 얼마나 걸리나요?
  • 항공권 예약 확인은 어떻게 하나요?
  • 어떤 신용카드로 결제할 수 있나요?
  • 중국 국내선 예약 시, 어린이 또는 유아 항공권 예약은 어떻게 하나요?
  • 국제선 예약 시, 어린이 또는 유아 항공권 예약은 어떻게 하나요?
  • 항공권 사전 예약은 언제부터 할 수 있나요?
  • 무료 수하물 허용 무게는 얼마인가요?
  • 액체류 반입에 관한 규정이 있나요?
  • 기내 반입 수하물 규정은 무엇인가요?

항공권 예약은 어떻게 하나요?

온라인에서 항공권 예매 시, 씨트립 홈페이지 상단의 메뉴에서 항공권 탭을 누르거나 홈페이지 좌측 상단의 항공권 검색을 바로 이용할 수 있습니다. 필요한 정보를 입력 후, 최저가 항공편 검색 버튼을 누르세요.

항공권 예약이 완료된 후에는 씨트립에서 예약 확인 메일이 전송됩니다.

비행기를 놓치면 어떻게 하나요?

씨트립 고객만족부서 또는 항공사로 바로 문의하시기 바랍니다.

[씨트립 고객만족부서] 한국 02 1688 6899 / 중국 400 828 3278 / 해외 (+86 513) 8918 6111

항공권의 상태가 ‘발권완료’일 경우, 예약을 취소할 수 없습니다. 이 경우 "항공권 예약을 취소할 경우, 환불받을 수 있나요?"를 참고해 주세요.

항공권 결제를 아직 하지 않으셨을 경우, 홈페이지 오른쪽 상단에 있는 "계정"을 통해 로그인 후 "내 예약" 에 나와있는 "항공권"페이지에서 예약 내역을 확인 후, 취소하고자 하는 예약을 선택해 주세요. 예약 상세정보에 들어가 "예약취소" 를 누르시면 예약을 취소하실 수 있습니다.

만약 항공권을 결제하신 경우, 항공권이 발권중일 때에는 예약 취소가 바로 가능하지 않습니다. 예약 상세정보에 "예약취소"버튼이 보인다면 버튼을 눌러 신청하실 수 있지만 취소여부는 취소확인 이메일 혹은 예약 상세정보 페이지에서 확인하실 수 있습니다. 예약 취소를 하신 후 삼십분 이내에 예약이 취소되었다는 이메일을 받지 못하셨을 경우, 항공권 예약내역에서 예약 상태가 "발권완료"로 변경되어 있지는 않은지 다시 한 번 확인해 주세요.

항공권 결제는 어떻게 하나요?

국제선 예약 시 , 씨트립 온라인 안전 결제 시스템을 통하여 신용카드로 결제할 수 있습니다.

중국 국내선 예약 시 , 신용카드나 페이팔(PayPal)로 결제할 수 있습니다. 단, 페이팔(PayPal)로 결제하실 경우, 예약 후 24시간 후에 이륙하는 국내선 항공편 예약만 가능합니다. 현재 현금으로는 결제하실 수 없습니다.

출발 당일, 체크인 카운터에서 탑승권을 받으려면, 무엇을 제시해야하나요?

중국 국내 항공권일 경우 , 공항 카운터에서 여권 또는 유효한 신분증을 제시하시면 탑승권이 발권됩니다. 전자 항공권(E-Ticket)은 출력하지 않아도 됩니다. 국제선 항공권일 경우 , 항공사로 직접 문의하셔서 전자 항공권(E-Ticket) 번호 또는 비자 등의 필요한 서류나 정보가 있는지 확인하세요.

전자 항공권(E-Ticket) 번호는 씨트립 고객만족부서에서도 확인하실 수 있습니다!

[고객센터] 한국 02 1688 6899 / 중국 400 828 3278 / 해외 (+86 513) 8918 6111 / 이메일: ([email protected])

정상 요금과 할인 요금은 무엇이 다른가요?

정상 요금과 할인 요금은 항공사마다 서로 다른 규정이 적용되므로, 항공권 예약 시에 정확한 내용을 다시 한번 확인하세요.

씨트립 항공권 구입 후, 영수증 발급이 가능하나요?

항공권 예약 영수증이 필요하시면, 온라인에서 항공권 예약 시에 공식 직인이 포함된 여정표(중국 세금영수증 용도, xingchengdan/行程单) 배송을 선택하세요. 신청하신 여정표는 중국 내 주소로 우편 배송으로 받아 보시거나, 중국 국내 공항에 있는 씨트립 카운터에서 수령할 수 있습니다. (씨트립 카운터가 있는 공항 목록은, 항공권 예약 시에 확인하시거나, 이곳 를 클릭하여 확인하세요.) 예약 시, 직인이 포함된 여정표(중국 세금영수증 용도)를 요청하지 않으셨더라도, 씨트립 공항 카운터에서 수령할 수 있습니다.

항공권 예약 변경은 어떻게 하나요?

항공권이 발권된 이후에는 온라인에서 항공권 변경을 할 수 없습니다. 항공권 예약을 변경하시려면, 씨트립 고객만족부서로 문의하여 주세요. 씨트립에서는 항공권 예약 변경에 관한 수수료를 부과하지 않습니다. 단, 항공사 정책에 따라 수수료가 발생할 수 있습니다.

[고객센터] 한국 02 1688 6899 / 중국 400 828 3278 / 해외 (+86 513) 8918 6111

항공권 예약을 취소할 경우, 환불받을 수 있나요?

항공권이 발권되기 전에 예약 취소를 원하실 경우, "항공권 예약취소는 어떻게 하나요?"를 참고해 주세요.

홈페이지 오른쪽 상단에 있는 “계정”을 통해 로그인 후 “내 예약” 에 나와있는 “항공권”페이지에서 예약 내역을 확인 후, 취소하고자 하는 예약을 선택해 주세요.

만약 항공권의 상태가 “발권완료”이고, “환불” 버튼이 보이면 버튼을 눌러 환불 신청이 가능하지만, 항공권 규정에 따라 취소 수수료가 발생할 수 있습니다.

환불을 요청한 후, “확인중”으로 표시되는 경우에는 씨트립 고객센터 상담원이 환불 수수료를 확인한 후 고객님께 연락을 드릴 예정입니다.

중복 예약을한 경우에는 어떻게 하나요?

동일한 예약정보로 항공권이 중복 발권된 경우, 추후 발생하는 예약 취소에 대하여 취소 수수료가 부과됩니다.

결제 중 문제가 발생할 경우, 중복 결제가 되지 않도록 결제 진행을 중단하고 씨트립 고객만족센터로 문의하여 예약이 되었는지 확인하세요.

[고객센터] 한국 02 1688 6899 / 중국 400 828 3278 / 해외 (+86 513) 8918 6111 /이메일: ([email protected])

항공권 권리 양도 배서 규정은 무엇인가요?

정상 요금으로 구매한 항공권에 한해서만, 항공사 간 양도가 가능합니다. 또한 관련 항공사 간에도 해당 양도에 동의해야 합니다.

항공권 예약 제출 후, 발권까지 얼마나 걸리나요?

일반적으로 고객님의 항공권 예약 및 결제 확인 후, 약 30분 후에 항공권이 발권됩니다.

항공권 예약 확인은 어떻게 하나요?

항공권 예약 제출 후, 씨트립에서 해당 예약이 확인되는 즉시 예약 시 기재해주신 이메일로 '예약 확인서'가 발송됩니다. 중국 휴대 전화번호를 기재하신 경우, 예약 확인 문자도 함께 발송됩니다.

어떤 신용카드로 결제할 수 있나요?

다음과 같은 주요 신용카드로 결제할 수 있습니다. 비자카드(Visa), 마스터카드(Master Card), 아메리칸익스프레스(American Express), JCB카드

중국 국내선 예약 시, 어린이 또는 유아 항공권 예약은 어떻게 하나요?

예약 시, 탑승자 항목에서 성인/어린이(만 2세 - 만 12세)/유아(만 2세 이하)를 선택하세요. 어린이/유아 항공권은 반드시 성인 항공권과 함께 예약해야합니다. 또한, 어린이/유아 항공권 수량은 반드시 성인 항공권 수량과 같아야 합니다. 필요한 정보를 모두 입력 후, 예약을 제출하세요.

씨트립 홈페이지에서 예약 시, 하나의 예약 당 어린이/유아 중 하나만 선택할 수 있습니다. 만약 어린이/유아 항공권을 모두 예약하고자 하는 경우라면, 어른 한 명 당 어린이 또는 유아 한 명으로 예약하시기 바랍니다. 어린이/유아가 성인 탑승객 보다 많을 경우에도, 추가된 어린이/유아 인원 수 만큼 성인 항공권을 예약해야합니다.

국제선 예약 시, 어린이 또는 유아 항공권 예약은 어떻게 하나요?

유아 항공권을 예약하시려면 씨트립 고객만족센터로 문의하세요.

씨트립 온라인에서 어린이 항공권을 예약할 수 있으나, 현재 성인 항공권과 함께 예약할 수 없습니다. 별도로 어린이 항공권을 예약하시거나 씨트립 고객만족센터로 문의하세요.

항공권 사전 예약은 언제부터 할 수 있나요?

중국 국내선은 180일, 국제선은 365일 이전에 예약할 수 있습니다. 항공권은 예상 요금에 따라 반드시 결제가 완료되야 합니다. 한달 이후에 출발하는 항공편의 예상 요금은 이전 항공권 가격의 과거 동향을 바탕으로 책정되며, 만약 예약 및 지불이 완료되지 않았다면 출발일에 가까워질수록 반드시 운임료를 확인하셔야 합니다. 항공사 스케줄은 경우에 따라 변경될 수 있으며, 이에 따라 할인 요금도 변경됩니다. 씨트립은 최고의 할인 혜택을 제공하고 신속한 업데이트를 위해 노력하고 있습니다만, 간혹 공시된 할인 요금이 항공사로 인하여 변경될 수 있습니다.

무료 수하물 허용 무게는 얼마인가요?

중국 국내선 탑승 시 , 일등석 은 성인/어린이 항공권 당 40kg(88 lb), 비즈니스 클래스 는 성인/어린이 항공권 당 30kg(66 lb)이고, 일반석 은 성인/어린이 티켓 당 20kg(44 lb)입니다. 유아 항공권의 무료 수하물 허용 여부와 관련하여 항공사 별로 항공사 정책 및 규정이 다를 수 있으므로 다시 한번 확인하세요.

국제선 탑승 시 , 각 항공사 정책에 따릅니다. 각 항공사 정책 및 규정을 참조하세요.

개별 항공사의 정책과 저가 항공사의 수하물 허용 관련 규정을 꼭 확인하시기 바랍니다

액체류 반입에 관한 규정이 있나요?

"일반적으로 액체류의 기내 반입을 금지합니다. 개인적인 용도의 소량 액체는 다음과 같이 허용됩니다.

허용조건: 용량은 100mL(3.4oz)를 초과할 수 없음 모든 액체류는 1L(33.8oz) 규격의 밀폐형 봉투에 보관 보안 검색 받기 전, 다른 짐과 분리하여 검색 요원에게 제시 유아를 동반한 승객은 항공권 구매 시, 해당 항공편이 무료로 제공하는 우유를 항공사에 직접 요청할 수 있음

자세한 내용은 항공사 정책 및 규정을 참조하세요."

기내 반입 수하물 규정은 무엇인가요?

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Chinese online travel agency Ctrip to expand business in S. Korea: CEO

SEOUL, Oct. 10 (Yonhap) -- Chinese online travel giant Ctrip.com International will expand the services provided by its brand Trip.com in South Korea as the company moves to increase its presence in the global market, its CEO said Wednesday.

The company is planning to launch a Trip.com round-the-clock customer center in Seoul this month to cope with rising demand in the local market.

"We have been posting a three-digit growth in South Korea every year, with air (travel) probably the strongest because Skyscanner has very good market share here," CEO Jane Sun said during a press conference in Seoul.

Ctrip has been expanding its overseas business, purchasing Edinburgh-based flight price comparison site Skyscanner in 2016 and rebranding its foreign business channel from Ctrip to Trip.com in late 2017.

Trip.com is currently available in 15 countries and has 300 million registered users.

"Still, our market share in South Korea is single-digit, very small. Thus, the growth potential is very huge," the CEO said.

As part of its expansion plan, Trip.com will begin airport pick-up services and sales of activity products in South Korea by the end of this year.

Headquartered in Shanghai, Ctrip's sales came to US$4.1 billion last year, and it has 37,000 employees, including 6,500 engineers, it said.

Chinese online travel giant Ctrip.com International CEO Jane Sun speaks during a press conference in Seoul on Oct. 10, 2018. (Yonhap)

Chinese online travel giant Ctrip.com International CEO Jane Sun speaks during a press conference in Seoul on Oct. 10, 2018. (Yonhap)

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Trip.com: Book Flights, Hotels 4+

Car rentals & holiday deals, trip.com travel singapore pte. ltd..

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Trip.com is a ONE-STOP travel platform where you can access everything you need for great trips with loads of TRAVEL DEALS! Get Trip.com NOW to get a perfect trip! #Detailed Features List: BOOK HOTELS AND FIND GREAT DEALS ON AMAZING STAYS! On Trip.com, you can browse stays to suit your tastes from a total selection of more than 1.4 million options worldwide. Whether you're in the mood for a money-saving apartment stay or a luxury 5-star hotel, a cozy holiday inn or a fun-filled resort, it's easy to find the right accommodation. BOOK FLIGHTS SEAMLESSLY WITH NO BOOKING FEES! Flights to around 5,000 cities worldwide are available in the Trip.com app. Pick your preferred class – or even book a chartered flight! The Trip.com app lets you filter by price, flight duration, travel time, airline, or number of stops. Pick a multi-city itinerary, and you can even fly into one city and out of another. With Trip.com it's easy to find your perfect flight. BOOK TRAINS ACROSS THE WORLD, EASILY! On the Trip.com app, you can now book trains for mainland China, Taiwan, Korea, UK, Italy, Spain, France, and Germany. We connect directly with train information centers for updated schedule information and prices. Our app lets you search quickly through available fares, saving you time and money. RENT CARS AT THOUSANDS OF DESTINATIONS WORLDWIDE! Rent cars on Trip.com and choose from all makes and models. With Trip.com, there's no need to drive the same car twice. Don't worry if your plans change, most cars can be booked flexibly with free cancellation. BOOK TOURS AND TICKETS ON TRIP.COM AND SEE THE BEST OF YOUR DESTINATION! From a trip to the Great Wall to a one-day Dubai stopover. Visit Disneyland, get skip-the-line passes for the Louvre, or take off in a hot air balloon. Whatever experiences a destination has to offer, you can find out what's happening and book your tickets, all on Trip.com. BOOK AIRPORT TRANSFERS EASILY. When you book airport transfers with Trip.com, your driver will be kept up-to-date with your flight schedule, so you can travel worry-free even in the case of flight delays. Free cancellation is available up to 24 hours before your scheduled pick-up time. TRIP.COM: YOUR PERSONAL TRIP ADVISOR. Trip.com is more than just a travel app where you can plan and book your next trip - it's a global community of travelers. You can share Trip Moments with like-minded adventurers, and get inspired by others in return. You can also find exciting travel lists and gourmet recommendations showing the best of everything from food to local activities. Get Trip.com NOW to experience the seamless one-stop booking process and let your next adventure begin! #More about the Trip.com app: TRUSTED GLOBAL SERVICE: - 20 different languages with payment available in 31 currencies - 24/7 global call center with rapid response time - 24/7 global SOS emergency response and Natural Disaster Relief Fund - Trip.com service guarantee Book with Trip.com NOW for great deals and service. Have a good trip!

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【UK Train Updates】 1. Season tickets available now: If you regularly travel between two places, a season ticket is cheaper than buying individual tickets each time. 2. Filter and sort: You can now filter and sort your search results, making it easier than ever to find the train you're looking for. 3. Pin routes: Pin your favourite routes so you can quickly search for and book train tickets. 4. Via/Avoid search: Search for routes that pass through or avoid specific stations. 5. Station information: Receive real-time updates on what the weather's like and what facilities are available at a station. 【Europe Train Updates】 1. Europe Traincard: Get up to 8% off each booking. 2. Filter and sort: You can now filter and sort your search results, making it easier than ever to find the train you're looking for. 【Travel Checklist】 With our personalized travel checklist, you won't have to worry about forgetting anything when you're packing for your trip.

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I can’t live with out Trip

I am only going to write one review , I’ve been one of the lucky ones that can appreciate the era of Ctrip to now trip. I lived in the time as an expat I couldn’t get tickets if it want directly from a carrier in 2014. It was frustrating to say the least , when trip developed the English version it’s become a travel changer. It might not be perfect for some , but I can appreciate the work that has been done. Now all , the new features and upload of people’s travel pics is amazing. As a travel enthusiast and vlogger I love sharing my pics and thoughts. Over all thank u for this amazing app , that really makes traveling easier for us expats.

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Dear yarimar22. Thank you so much for your kind words. We are thrilled to know that we were able to deliver a pleasant experience to you. Please recommend our app to your loved ones and share our friendly app with them! Your feedback is much appreciated. Thank you.

Usually dependable, but really screwed me this time

Hello, I signed up for a flight with my previously filled in credentials, and for some reason trip did not transfer my middle name when they bought the tickets. Because of this I allost missed my flight, as it didn’t match my passport information and China requires a middle name. The agent I talked to refused to change it, and they also refused to talk to the airline receptionist, to come to a reasonable and timely solution. Instead, they told me to cancel my flight- mid transfer, pay a fee of 90$, and then rebook a more expensive and later flight. I was waiting to board my flight, and I had already paid and everything told me not to do this, because it was unreasonable. The app wouldn’t let me manually change the information, even after 4 requests, it rejected them saying the airline disallowed it, even though the receptionist had given me specific directions of contacting trip to change it, so I knew the airline was actually fine with this. This was absurd, to be left without a flight despite the ‘cancellation insurance’ and really hurt the app for future flight purposes for me.
Hi Gai Young, thanks for your feedback, and we're sorry for any inconvenience you may have encountered. It is not the service we expect you to receive. Please share the detailed concern, passenger/guest name, reserved email, and booking number, if any, at [email protected] so we can investigate further. Thank you.

Holiday inn Southeast in Plainsboro, NJ

This hidden gem hotel provides all of the amazing amenities of the Crown Plaza Princeton ( which is basically attached to the holiday inn on an amazingly beautiful 27+ wooded acres featuring extensive running trails, a beautiful pond and multiply fountains and waterfalls….. not surprisingly, the IHG/Crown Plaza is frequently the site of weddings as well as conventions of a less romantic bent…. I was a guest at Holiday Inn/IHG Southeast for the Fall/winter of 2023 and was very impressed with their newly updated rooms ( renovation was completed on the Holiday Less than 6 months ago and the rooms have a splashy , bright, modern look that I actually prefer to the Crown a plaza , all while sharing the amenities of the aforementioned hotel….. it’s truly a great value! I’d like to conclude with a special Thank You especially to Jothathan as well as the other entire front desk staff who made my staff exceptionally comfortable, they were friendly and went above and beyond throughout my entire stay …. The housekeeping staff is also extremely helpful. Thank you for a wonderful stay! Bari WoodmaN NY,NY Solo Traveler
Hi brandijaymes, Thank you for your positive feedback. We are happy to know that you like the hotel we bring to our customers through our application. Rest assured that we will continue to provide more and better deals and offers every time for our customers. Please keep using our application and see you on your next journey with us! Again, thank you! Best regards, Anne Trip.com

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The developer, Trip.com Travel Singapore Pte. Ltd. , indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .

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The following data may be used to track you across apps and websites owned by other companies:

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The following data may be collected but it is not linked to your identity:

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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Meituan, an unexpected entrant to China’s OTA industry that topples Ctrip

While China’s online travel industry (OTA) has always been very competitive alongside stellar growth in the number of Chinese travelers, in early 2016, Ctrip managed to neutralize its two biggest competitors – eLong and Qunar and spearhead a successful consolidation in the Chinese OTA sector.

Quickly enough, just a year later, Ctrip already accounts for approximately half of China’s online travel bookings and has become the second largest OTA player globally in terms of market capitalization.

Oddly enough, as rapid as Ctrip got to the leadership throne, a new potent rival has also just arrived just as fast.

Chinese lifestyle ecommerce platform, Meituan-Dianping has surpassed Ctrip by a huge margin in terms of the number of hotel nights booked in March of this year, according to data analytics firm TrustData. Specifically, Meituan Hotel registered approximately 20 times more hotel nights booked for the first quarter this year, when compared with Ctrip.

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Meituan’s hotel booking business now accounts for a whopping 45.5% market share as opposed to Ctrip’s 22%.

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How did Meituan successfully topple a market dominator?

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When looking at the number of hotel booking nights of Meituan Hotels, the exponential growth actually began in 2015 – the same year it merged with Dianping.

In that year, Meituan also acquired travel booking service provider Kuxun.com from Expedia’s TripAdvisor.

Ever since then, Meituan’s hotel booking business has been growing rapidly.

The fastest peak happened in the year 2017, with the number of room nights hitting 2 billion hotel bookings – a stunning increase from a mere 45 million 3 years ago.

That year, the unicorn has raised a total of $4 billion from a financing round led by Chinese internet giant Tencent and an additional $450 million investment from Priceline , an American OTA to bulk up its war chest for its fight with Ctrip.

It was also the year where the company began its expansion into high end hotels, on top of building its foundation among lower-tiered hotels.

Qing Guo, Meituan-Dianping’s general manager of hotel accommodation, attributed its fast-growing 2017 to the funneled traffic from the cumulative 600 million users of both Meituan and Dianping apps.

Nonetheless, some of the groundbreaking changes and strategies that Meituan implemented must have led to the Meituan’s success since Qing Guo took over.

It all starts from lower-tier hotels

  One key element of the Meituan strategy was to differentiate itself from leading Ctrip and offer better customers services.

Meituan Hotel did away with the hotel cancellation insurance policy –  a move to forgo this channel of revenue to offer a more customer-centric hotel service to its customers.

This is worth a mention as it changes the dynamics of the hotel booking industry in China since Ctrip has established a long time ‘norm’ with this hotel cancellation insurance policy – with huge benefits to be reaped collecting premiums.

Qing Guo hinted that this insurance policy might cause customers to have the false reliance on ‘safety’ of getting compensation for canceled bookings.

He thinks that only a small percentage of customers actually will end up canceling their hotel bookings and thus views the insurance policy as an obstacle to the valuable customer experience Meituan wants to offer.

In this regard, he chose to abolish this practice and do away with this lucrative revenue channel.

The incredible growth over the past several years is a testament to this product differentiation strategy of Meituan.

After Meituan literally conquered the lower-end hotel markets, it thought of climbing higher.

Another strategy employed by Meituan is its systematic foray into the high-end hotels of China – one dominated by the market leader, Ctrip.

Recognizing the massive brand Ctrip has built over more than 10 years among China’s high-end hotels and that large international hotel chains only know the existence of Ctrip, Meituan took the attitude to take it slow and steady, entering the market in a sequential manner.

It seemed to pay off – with Meituan announcing of its successful entry into more than 15,000 high-end hotels, including the likes of international hotel brands such as the Hilton International Hotel Group, by the end of 2017.

Ctrip fights back

Unsurprisingly, there was fierce retaliation in this area by Ctrip, as it also started to venture into the lower end hotels in the lower-tier Chinese cities in 2017.

Unlike Meituan’s strategy, Ctrip relied on a three-pronged approach – offering high-end product and service even in low-end hotel market, set up physical storefronts to offer in-person offline services, and launch of marketing campaigns to capture these lower-tier market segments of China.

Despite Meituan’s expertise in lower-end hotels, Ctrip’s adopted strategy worked well, reporting a 40-50% year-on-year growth thus far.

More importantly, the entry of Meituan as an up and coming competitor has indeed added new dimensions in the OTA market.

Changing dynamics of competition in OTA

Today, China’s OTA industry players cannot be just offering simple hotel booking services alone. A wider variety of add-ons have to be in place to stand out against competition.

Both Meituan and Ctrip have started to compete on various innovative initiatives such as the ‘’Hotel + X’’ model, offering training schools to upgrade the pool of workers in the hotel business and continued technology advancements to offer better service experience for customers.

For instance, Meituan’s user data suggests that 17% of its young users prefer to spend on entertainment and 32% of their users want to spend on food, all these in addition to their hotel stay. Meituan then came up with a ‘hotel and meal’ packaged product launched alongside different merchant to drive up spending in the hotel business.

This is also an example of how Ctrip is forced to compete on Meituan’s expertise domain as a lifestyle ecommerce app.

In spite of the incredible growth of Meituan, one thing still remains – Ctrip continues to dominate among the high-end hotels, while Meituan is still primarily focused on lower end hotels.

This could become more burdensome for Meituan, especially when it is also engaging in other battles in other areas such as ride-hailing and movie-ticketing to become the ‘super-app’.

Meituan simply gained itself too many competitors along the way of its expansion.

Furthermore, Ctrip might have more ‘ammunition’ to fight, since there tend to be larger profit margins for high-end hotels.

Overall, despite the presence of competition, Ctrip’s profit margins have been growing at an increasing rate over the past 3 years.

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However, even as Ctrip will persist and fight to defend its position, Meituan is now heading for a potential IPO – which if successful, will bolster its chances to grow to an even more formidable rival for Ctrip .

Only one thing is certain at the moment – China’s OTA industry is up for major changes as the unicorns compete and consumers can look forward to more convenient and better hotel services.

Editor: Ben Jiang

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  1. Ctrip.co.kr Review

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  2. 씨트립 7월 할인코드 프로모션쿠폰 Ctrip.co.kr Promo Code July 2017

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  3. Ctrip Announces Over 200 Million MAU, Half from Overseas

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  6. Ctrip บริษัทสายท่องเที่ยวของจีน เข้าซื้อ Skyscanner บริษัทด้านการจอง

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COMMENTS

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  2. ctrip.com

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  3. Trip.com: Book Flights, Hotels

    Trip.com app is your one-stop travel platform! Book with us for great deals on: Flights: International and domestic flights at great rates. Hotels: Choose from over 1.2 million hotels, resorts, and apartments around the world. Trains: Book tickets for United Kingdom, Germany, Italy, Spain, France, Switzerland, South Korea, and more.

  4. 携程旅行网:酒店预订,机票预订查询,旅游度假,商旅管理

    携程旅行网是中国领先的在线旅行服务公司,向超过9000万会员提供酒店预订、酒店点评及特价酒店查询、机票预订、飞机票查询、时刻表、票价查询、航班查询、度假预订、商旅管理、为您的出行提供全方位旅行服务。

  5. accounts.ctrip.com

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  6. CTRIP KOREA CO.,LTD.

    Find company research, competitor information, contact details & financial data for CTRIP KOREA CO.,LTD. of Seoul, Seoul. Get the latest business insights from Dun & Bradstreet.

  7. Cheap Flights, Airline Tickets & Plane Tickets

    China Eastern Airlines. Air China. Hainan Airlines. Emirates. British Airways. Get cheap flights! Search for airline tickets, and book with Trip.com to save up to 55% on your airfare. Browse flight schedules for China & international flights and save on flight plane tickets!

  8. Trip.com Official Site‎‎

    Choose from over 1.2 million hotels in more than 200 countries, 30 million real guest reviews. Book flights to over 5,000 destinations worldwide. 24/7 Customer Service.

  9. Chinese online travel agency Ctrip to expand ...

    Headquartered in Shanghai, Ctrip's sales came to US$4.1 billion last year, and it has 37,000 employees, including 6,500 engineers, it said. Chinese online travel giant Ctrip.com International CEO Jane Sun speaks during a press conference in Seoul on Oct. 10, 2018.

  10. ‎Trip.com: Book Flights, Hotels on the App Store

    Flights to around 5,000 cities worldwide are available in the Trip.com app. Pick your preferred class - or even book a chartered flight! The Trip.com app lets you filter by price, flight duration, travel time, airline, or number of stops. Pick a multi-city itinerary, and you can even fly into one city and out of another.

  11. 301 Moved Permanently

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  12. Creatrip: Book Korean Accommodations

    Junggu, Seoul Hotel Skypark Dongdaemun I Best Deal Price. 67%USD 199.19USD 603.61. 4 (615) Gangnam, Seoul Hotel The Designers LYJ Gangnam Premier. 30%USD 83.11USD 118.73. Creatrip: Explore a variety of accommodations in Korea and book easily and quickly - hotels, motels, guesthouses, resorts, and more.

  13. Careers

    About Trip.com Group. Trip.com Group is a leading one-stop travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar. Founded in 1999 and listed on Nasdaq in 2003 and HKEX in 2021, Trip.com Group has become one of the most popular and influential travel companies in the world. Qunar is a leading travel services platform in China.

  14. Meituan, an unexpected entrant to China's OTA industry that topples Ctrip

    Meituan did the unexpected - topple Ctrip in March 2018. While China's online travel industry (OTA) has always been very competitive alongside stellar growth in the number of Chinese travelers, in early 2016, Ctrip managed to neutralize its two biggest competitors - eLong and Qunar and spearhead a successful consolidation in the Chinese ...

  15. 【携程机票】飞机票查询,机票预订,机票价格查询,打折特价机票

    携程机票官网提供飞机票查询,机票预订和特价机票查询,打折机票查询服务。携程同时动态提供航班查询,时刻表查询,机票查询时刻表票价,实时起降查询,以东方航空,中国南方航空,中国国航,深圳航空,厦门航空,海南航空,四川航空,春秋航空官方网站特价机票查询,是您网上订机票的首选。

  16. Book Cheap Hotels & Accommodations Worldwide

    With a choice of over 5,000,000 hotels in more than 230 countries and regions across the world, whether you're jetting off far or staying closer to home, finding accommodation has never been easier. From hotels to hostels, holiday homes, cottages, B&Bs and both self-catered and catered apartments, there's accommodation available for everyone at ...

  17. Investor Relations

    02/08/24. Trip.com Group Limited to Report Fourth Quarter and Full Year of 2023 Financial Results on February 21, 2024 U.S. Time. SHANGHAI , Feb. 8, 2024 /PRNewswire/ -- Trip.com Group Limited (Nasdaq: TCOM ; HKEX: 9961), a leading one-stop travel service provider of accommodation reservation, transportation ticketing, packaged tours and ...

  18. ctrip.co.kr Reviews

    Check ctrip.co.kr with our free review tool and find out if ctrip.co.kr is legit and reliable. Need advice? Report scams Check Scamadviser!

  19. kr.ctrip.com Reviews

    kr.ctrip.com has an average to good trust score. Why? It seems that kr.ctrip.com is legit and safe to use and not a scam website. The review of kr.ctrip.com is positive. The positive trust score is based on an automated analysis of 40 different data sources we checked online such as the technology used, the location of the company, other websites found on the same web server, etcetera.

  20. Trip.com

    Cá nhân hóa trải nghiệm du lịch của bạn thật dễ dàng thông qua bộ lọc tìm kiếm khách sạn và chuyến bay mạnh mẽ và hiệu quả, cùng với các công cụ hỗ trợ du lịch của Trip.com như thông báo giá vé, lịch tìm kiếm ưu đãi và các gói khuyến mãi cho người mua vé sớm.

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    携程火车票订购中心是全国最大的火车票预订与代购平台,提供高铁票、动车票的实时查询、订购、配送服务。无论你是去南京、苏州还是其他城市,携程都能帮你快速找到最合适的火车票,享受便捷、安全、优惠的出行体验。

  22. Connecting Global on Instagram: "when ceo yoonho brought us dried

    1,259 likes, 22 comments - connecting__global on March 5, 2024: "when ceo yoonho brought us dried mangos from his Vietnam trip!! 省 #kdramaceo"