disney cruise line recruiter

Cruise Ship Recruitment Agencies

Although applying directly with a cruise line is one way to land a job at sea, using cruise ship recruitment agencies is also recommended. Get to know the role of these recruiters and the relationship they have with the cruise lines. Then learn which recruitment agencies are the best along with some tips on how to use them.

Why Use Cruise Ship Recruitment Agencies

For some cruise lines it’s not just a matter of why to apply through an agency. It’s actually the cruise lines’ preferred method of application. This means that if you just assume that sending your resume to the head office of a cruise line is going to land you a cruise job, then you are mistaken. If a cruise line states on their website to apply through one of their recruitment partners then that’s what you need to do.

Many cruise lines rely on a network of hiring partners around the world to help with their recruitment needs. Consider that cruise ship employees come from over 100 countries, many of which are nowhere near a cruise line’s head office. Although the manning agencies do not have the authority to actually hire applicants, they are authorized to screen and interview on the cruise lines’ behalf.

The bottom line is that these hiring partners have the ability to influence whether or not a job seeker is presented to the cruise line’s HR recruiter as a qualified candidate. If the agency gives their stamp of approval this could mean the difference of getting a second interview or not.

Finding a Cruise Ship Recruitment Agency

Many cruise lines make it clear on their website’s employment pages to only trust the recruitment agencies that they have listed. Some cruise lines even go as far as to point out known cruise ship employment scams that applicants need to steer away from. So how do you find a legitimate cruise ship recruitment agency?

Apart from checking out the Cruise Ship Recruitment Agencies directory on this website, applicants should educate themselves on what to look out for in a reputable agency. Be aware that there are agencies that attempt to collect funds from job seekers by fraudulently representing themselves as authorized recruiters for a cruise line.

Keep in mind that cruise lines pay the hiring partners for their services and do not allow the collection of administrative fees, agency fees, or processing fees. Although there are costs involved with joining the ship (visas, medicals, airlines tickets), there is no fee associated with obtaining an interview, position, or ship assignment. Learn more about Cruise Ship Job Scams.

To find a reputable cruise ship recruitment agency, each cruise line lists the agencies that they work with, broken down by country. Consider that most recruitment agencies have a specific geographic area that they represent. For example, job seekers in Australia will most likely be applying with a different agency than applicants from the UK.

Biggest Cruise Recruitment Agencies

In some cases it is possible that one agency may represent two or more cruise lines. In other cases, an agency may represent two or more countries. In all cases it depends on where you live when deciding which agency to apply to. Here are some of the biggest and most respected recruiting agencies in the cruise industry.

Cast-a-Way – This agency recruits applicants from Canada, USA, UK, Australia, New Zealand and Australia. They are hiring partners with Carnival Cruise Lines, Disney Cruise Line, Regent Seven Seas, Starboard Cruise Services and Steiner Leisure.

Seven Seas Group (SSG Evropa) – This agency recruits applicants from the United States and Europe. They are hiring partners with Royal Caribbean, Celebrity Cruises, Azamara Club Cruises, Norwegian Cruise Line and the Image Group.

Cruceros Bonavista – This agency recruits applicants from South America. They are hiring partners with Royal Caribbean, Carnival Cruise Lines and NCL.

CTI Group – This agency recruits applicants from Indonesia, Philippines and Thailand. They are hiring partners with Royal Caribbean, Carnival Cruise Lines, and NCL.

Ismira Recruitment – This agency recruits applicants from Bulgaria, Lithuania, Russia, Poland, Ukraine and a few other Eastern European countries. They are partners with Carnival Cruise Lines, Royal Caribbean, Oceania Cruises, and Crystal Cruises.

V. Hospitality (V-Ships) – This agency recruits applicants worldwide. They are partners with Disney Cruise Line, P&O Cruises, Regent Seven Seas, Silversea Cruises, and Starboard Cruise Services

How to Use a Recruitment Agency to Get a Cruise Job

Here are some tips to follow when using cruise ship recruitment agencies:

• Be conscientious of which cruise lines that the agency represents. For example if an agent represents Disney Cruise Line, Royal Caribbean and Carnival Cruise Lines, don’t send three identical application packages to the same address.
• Only contact the hiring partner closest to your permanent address. Submitting applications to more than one hiring partner could result in your disqualification as a candidate.
• Follow the agency’s instructions on how to apply. Does the recruiter want you to complete an online application? Make sure it is complete and free from errors.
• Even if you fill out an online application, mail or email your resume and cover letter, too. The cover letter lets you personalize why you are applying. Make sure you mention when you completed an online application.
• Follow up after you apply. This is one sure way to get noticed. Follow up after you fill out an online application. Follow up after you have an interview. Follow up until you get a ship assignment.

Once an applicant receives a ship assignment, the hiring partner will issue a Letter of Employment as instructed by a cruise line representative. The hiring partner will assist new hires with their visa applications, and provide guidance for medical and travel arrangements. They also provide company orientation and information about shipboard life.

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Cruise Ship Recruitment Specialists

Finding quality talent is smooth sailing, cruise line recruiters.

As a leading cruise ship recruitment agency, Goodwin Recruiting understands the complexities of hiring for cruise lines. We have an extraordinarily vast pool of culinary, restaurant, and facility management talent. Many of these individuals are looking for their next gig and are open to the changes that working for a cruise line can bring. We have years of experience working with cruise lines to help them secure the high-quality talent they want and need to create culinary delights and impressive dining experiences.

Our Recruiting Team Includes Specialists In:

• Luxury Cruises • Budget Cruises • Family Cruises

Our cruise ship recruitment agency understands the nuances of hiring staff for cruises. We are poised to fill your cruise line staffing needs with top talent that can make your ship a world-class, memorable experience.

Positions We Fill

• Food & Beverage Directors • Restaurant Managers • Dining Room Managers • Chefs • Pastry Chefs

• Bar Managers • Banquet Managers • Accounting & Finance Managers • Human Resources Managers • Facilities & Maintenance Managers

Discover The Difference Goodwin’s Recruiters Can Make In Your Career.

Cruise line recruiters like those at Goodwin Recruiting locate top-caliber chefs who are ready to travel. We offer a vast pool of restaurant and culinary talent to meet cruise line recruiting needs. Our cruise ship recruitment agency specializes in placing top chefs and restaurant managers. Reach out to the team at Goodwin Recruiting to handle your cruise ship recruiting needs today.

Privacy Overview

Lori Ann Lange

Partner Development Coordinator & Senior Recruiting Partner

Andrea Oden

Internal Recruiter

Briana Miller

Briana has been with Goodwin Recruiting since 2021. She has a degree in Human Resources and over 20 years of hospitality, education, and human resources experience. The Internal Recruiter role allows her to match all of those experiences and change candidates’s lives on a daily basis. Briana focuses on tenacity, truly listening to candidates, and building strong relationships as the keys to successful recruiting.

Charilynn McKennedy

Assistant Trainer & Senior Recruiting Partner

Charilynn joined Goodwin Recruiting in 2016. She has a Bachelor’s Degree from Niagara University. She’s been in the hospitality industry since she was 16 and has always loved meeting new people on a day-to-day basis. Over the years, Charilynn gained experience in F&B Management, FOH Operations, BOH Operations, and Bar Management. This has made her extraordinarily successful in recruiting - finding the right fit for candidates and clients, and building congruent relationships along the way.

Ling LaFrambois

Senior Accountant

Ling has been a part of the Goodwin Recruiting team since 2011. She holds a degree in Computer Science and has over 25 years of experience in administration, HR, sales, teaching, and accounting. Ling is detail-oriented, efficient, and a wonderful representation of our Core Value, Be the Best.

David Highsmith

Data Analyst

David joined the Goodwin Recruiting team in 2021. He holds degrees in Arts, Spanish Language and Literature as well as History and Latin American Studies. As a System Administrator at Goodwin Recruiting, he assists with keeping all tools and resources updated and brand compliant. He enjoys finding efficiencies and creating processes that save time and provide improved results.

Sara Cauvin

Sara joined Goodwin Recruiting in 2021. She has a background of over 15 years of hospitality operations experience, from fast food to fine dining. Over her career, she has established professional skills and peer relationships that make her uniquely qualified for the recruiting sphere. At the core of her drive is the desire to help teach, train, and equip others to find success.

Kristi Preston

Kristi joined Goodwin Recruiting in 2021. She has a degree in Early Childhood Education from Auburn University. From a young age, was always passionate about the hospitality industry, and after graduating found herself drawn back to it. Kristi has over 20 years experience in a variety of hospitality roles - project manager, investor, guest relations, and ultimately, talent acquisition. In her role as an Internal Recruiter, she brings a tenacious work ethic into all she sets out to accomplish. 

Kaitlyn Wargo

Social Media Manager

Kaitlyn joined the Goodwin Recruiting marketing team in 2022. She graduated with a Bachelor of Arts Degree in Graphic Design from Rowan University, and has a background in design, healthcare, hospitality, and recruiting. She has a drive and passion to help others reach their goals, and has been a big part of taking our social media presence to the next level.

Stacey Balzer

Trainer & Senior Recruiting Partner

Stacey Balzer joined Goodwin Recruiting in September 2016.

She spent over seven years as a TGI Friday's trainer and over five years in Beverage Sales with National Distributing. Stacey is also the Owner of Cruiting.com.

Stacey holds a Bachelor's Degree in Business from Florida Atlantic University.

Ben Irwin joined Goodwin Recruiting in March 2014. Ben has a wide range of experience in the hospitality industry. Before joining Goodwin, his career included 10-plus years in Beverage Operations and 7 years in Beverage Sales Consulting.

Ben has an AS in Culinary Arts from Sullivan University and a BS in Criminal Justice from theUniversity of Louisville.

Vincent Frankowski

Regional Director of Recruiting

Vince Frankowski joined Goodwin in 2018. He attended Temple University for business management, but his true training occurred in the real world, on the job. Prior to joining Goodwin, Vince was a Director of Operations for an eight-location restaurant group in Atlanta, and the bulk of his experience came with his 14 years of owning six restaurants in the Philadelphia market, as well as five years as a managing partner with Bloomin' Brands, Bonefish Grill division. He loves the recruiting industry, and the successes of others bring him true happiness. It is an awesome feeling to tell someone that they got the job.

Rico Villavicencio

Area Developer & Senior Recruiting Partner

Rico joined Goodwin Recruiting in 2021 after 20 years in the Entertainment industry. He started in the music business as a Royalty Manager, then moved to Disney in 2006 as a Finance/Accounting analyst. In 2009, Rico moved to Technicolor Home Entertainment Services as an Account Finance Manager, where he managed the relationship between Disney and Technicolor as it relates to the physical media business of Disney. He was later on involved in Logistics, Supply Chain, and Operations as he got promoted to Account Director. Rico shifted gears into recruiting where he has found great success. He is relentless while having the ability to understand your needs and requirements, whether you are a client or candidate.

Director of Client Relations & Area Developer

Miko joined Goodwin Recruiting in 2021. She has a Bachelor's degree from the University of Massachusetts Amherst, and is also a Court of Masters Sommelier. Her background is in entrepreneurial leadership, sales, marketing, and recruiting. Miko owned a Sales, Marketing, and Recruiting firm for seven years, opening offices across the country. Her company motto was "Promote Altruistically," which means to help people achieve success without wanting anything in return. She has spoken at Leadership Conferences about mutual respect, developing positive environments in the workplace, and business ethics. After changing careers, she was a Managing Partner for an upscale restaurant group, where she spent ten years providing leadership for multiple teams across the country.

Kevin Kusinski

Passionate. Motivated. Professional. Creative. Trustworthy. These words describe me the best. My ultimate goal is to provide exceptional customer service.

Kevin Kusinski joined Goodwin Recruiting in September 2020. As a self-starter, Kevin values hard workers and leaders with a passion for helping others achieve their fullest potential. His "No Quit" and "Never Satisfied" attitude drives his work and personal life, and he loves to align himself with like-minded individuals.

Troy Bartee

Troy joined Goodwin Recruiting in 2014. He has a background of 30 years experience in hospitality operations, starting in Charleston, SC, where he was born and raised, and moving into management and corporate roles traveling across the U.S. He quickly fell in love with recruiting, finding that the ability to fill roles for clients and assist clients with their job searches was a perfect fit.

Susan joined Goodwin Recruiting in 2019 after a career in hospitality. She always appreciated how no two days were the same, and that still rings true in the recruiting world! Susan has worked for some amazing hotel and restaurant brands in a variety of roles, including VP of Training & Development, F&B and Rooms, New Restaurant Openings, and VP of Operations. Recruiting allows her to stay connected to the industry she loves while helping to provide exceptional clients and candidates opportunities for brand and career growth.

Steve Farrahi

Steve joined Goodwin Recruiting in 2017. The son of a chef, he spent more than 25 years in restaurant operations in Chicago - primarily in upscale dining, hotel, casino, and private club operations. Recruiting the best talent was always top of mind in creating the right culture for Steve's establishments. He has taken that experience into the recruiting sector, where he enjoys getting to find the right talent for many of the country's top companies.

Marcel Kuenzler

Marcel joined Goodwin Recruiting in 2009. He has a degree in Hotel and Restaurant Management, and extensive experience as a Corporate Restaurant GM, F&B Manager, and Executive Chef for restaurants and hotels internationally.  Whether your company is seeking the next top-notch management member or you are seeking your own career opportunity of a lifetime, Marcel and his team are here to assist with energy, attentiveness, and compassion.

Joy Schneiderman

Joy joined Goodwin Recruiting in 2011, coming from a background in full-service, upper-polished dining. She is a Level 1 Sommelier. According to Joy, her career choice has truly changed her life, as recruiting provides a unique and exciting opportunity to create an impact for all parties—her team, clients, and candidates. Working with passionate, caring individuals as they help candidates advance their careers and support business growth at both a local and national level is so rewarding.

James Schreck

Jamie joined the Goodwin Recruiting team in 2018. He has over 25 years of experience in the hospitality industry, including Multi-Unit, Director of Operations, and General Manager/Managing Partner experience. Jamie enjoys helping his team find the right talent for our clients job needs, and building strong relationships with our clients, candidates, and recruiting partners.

Chuck Jaloski

Chuck started with Goodwin Recruiting in 2018. He attended the Florida Culinary Institute and has over 20 years experience in hospitality, including VP of Culinary, Executive Chef, General Manager, Regional, Corporate, and Ownership roles. He enjoys helping his team match great candidates with great clients, and to have the opportunity to make life-changing, positive impacts for candidates and their families.

Carl Koebel

Area Developer & Senior Recruiter

Carl joined Goodwin Recruiting in 2019. He comes from a background working with large corporate brands and independently owned concepts. As a first-generation college graduate who paid his way along the journey, he knows hard work and has been in positions from hourly to owner throughout his career. Carl works hard to add value to candidates' lives and clients' lives through his earnest and genuine approach to building long-term relationships.

Alan McArthur

Alan joined Goodwin Recruiting in 2014. He has a Bachelors of Business Administration degree from the University of Michigan, and over 15 years of experience in the restaurant industry - including as a Managing Partner for Outback Steakhouse. Alan loves supporting his team as they work with all types of organizations. His goal is to help companies grow by bringing in the right people at the right time.

Dylan Minton

Director of IT

Dylan came on board with Goodwin Recruiting in 2020. He is a self-proclaimed ‘IT Junkie’, who fell in love with technology at a young age. What started as video games turned into programming, and what was once programming turned into system management. Dylan received his BA in Economics from The University of North Carolina at Charlotte and is Salesforce Certified.

Eric Goodwin

President & CEO

Eric’s career began as an entrepreneurial restauranteur, where he quickly learned the importance of finding the right talent. He founded Goodwin Recruiting in 1999 with a focus on prioritizing relationships and integrity. Over two decades later, Eric remains an active entrepreneur, owning several concepts throughout the New England area. He continues to find success by staying true to the core values he passionately penned for his business: integrity, dedication to diversity and inclusion, congruent relationships, extensive support, transparent communication, simplicity, and excellence.

Chief Operating Officer

Scott brings over 25 years of hospitality experience to the Goodwin Recruiting team, including over 6 years as a district manager and 12 years as a general manager for corporate concepts. He started with Goodwin Recruiting in 2006 and has had a tremendous impact on the growth and success of the company. Scott oversees our Operations, Marketing, and Training teams and makes sure our recruiting partners have the tools and support they need to find success for our valued clients.

Brandon Laverriere

Chief Financial Officer

Brandon comes from a background in finance and economics in a wide variety of industries - including non-profit, telecom, manufacturing, technology, and retail. He holds degrees in Finance and Economics, and is a licensed CPA and Certified Equity Professional. Brandon joined Goodwin Recruiting in 2021 with a passion to provide strategic financial guidance to attract business and grow market share in new, innovative, and profitable ways.

Jessica Diamond

Vice President of Training & Partner Support

Jessica began her career with the Four Seasons Hotel in Philadelphia before transitioning to the recruiting industry. She joined the Goodwin Recruiting team in 2006 and has since become our VP of Training & Partner Support as well as a Certified Diversity & Inclusion Recruiter. She believes that with passion, persistence, and a plan, you can achieve anything you set your mind to, and helps our support team and recruiting partners as they work to achieve their individual goals. 

Vice President of Recruiting

Gary joined Goodwin Recruiting in 2018, bringing with him 40 years of business operations experience. He entered the business world at age 14, as his family owned a leather goods company for 125 years. From manufacturing to hospitality, owning restaurants, a catamaran charter business, a construction business, and more, Gary is a wealth of knowledge in endless areas. He passes that knowledge along to our recruiting partners, clients, and candidates on a daily basis and has been an integral part of our growth and success.

Jenny Battershell

Director of Marketing

Jenny has been with Goodwin Recruiting since 2008. She has a Bachelor's Degree in Business Administration from Bowling Green State University, majoring in Hospitality Management and minoring in Entrepreneurship. Her background is in boutique and upscale hotels. Here at Goodwin Recruiting, she has built extensive experience in sales, client relations, and marketing - supporting our team across the nation and working to build brand awareness through SEO, videos, blogs, and more.

Director of Internal Recruiting

Phil joined Goodwin Recruiting in 2018. He holds a Bachelor’s Degree from Rider University and has a background in recruiting and business development. He works alongside our Internal Recruiting team to grow our team of Recruiting Partners nationwide. Phil’s passion is in building relationships, and he enjoys helping candidates become recruiters themselves - to have the opportunity to work remotely, build their earnings, and create the work-life balance they’re looking for.

Allegra Highsmith

Allegra comes from a background in hospitality management and started with Goodwin Recruiting in 2013. She found quick success, moving from a recruiting partner to the Director of Team Development, further leadership roles, and now a VP. Her passion for helping people reach their full potential has been evident throughout her career - helping candidates find new jobs, driving clients to bring on the best talent to propel their businesses forward, and supporting and developing the team at Goodwin. Her energy and expertise have shown through every stage of her career.

The Disney Cruise Line Blog

An unofficial disney cruise line news, information, weather, and photo blog..

Nassau-Native Leslie Lopez Joins Disney Cruise Line as HR Manager Focusing on Recruiting Bahamians

This week, Disney Cruise Line announced the hiring of Leslie Lopez, a native of Nassau, as Human Resources Manager with a role focused on supporting the cruise line’s commitment to recruit and employ Bahamians onboard the ships and at its premier destinations in The Bahamas such as Castaway Cay, and Lighthouse Point.

Disney Cruise Line has hired Leslie Lopez as Manager, Human Resources to support its recruitment and employment efforts in The Bahamas.

Lopez will remain based in the The Bahamas, and will work towards building relationships with key business partners while recruiting Bahamians into various jobs with Disney Cruise Line.

“Disney Cruise Line is committed to employing a majority Bahamian workforce at Castaway Cay in Abaco and our forthcoming experience at Lighthouse Point in Eleuthera. Leslie’s global HR experience and his deep understanding of Bahamian culture will be instrumental in achieving our goal,” said Michael Almeida, Director, Human Resources, Disney Cruise Line. “With his ability to build positive workplace cultures and implement employee engagement initiatives, Leslie will play an active role in Disney Cruise Line’s contributions to the Bahamian economy and workforce.”

Prior to his current role as human resources manager with AML Foods Limited, Lopez held several Bahamas-based human resources and hospitality positions for global companies and resorts. He earned his master’s degree in human resource development from Barry University and his bachelor’s degree in hospitality management from Florida International University. Lopez is a certified Professional in Human Resources-International and holds a teaching certificate from Harvard University.

Through his professional and academic experiences, Lopez developed a passion for connecting Bahamian workers with quality jobs that serve as foundations for lifelong success.

“I am most excited to showcase the diverse talents and abilities of the Bahamian people and introduce them to a variety of quality jobs with Disney Cruise Line,” Lopez said. “I am confident that Disney’s commitment to building and supporting career paths for people throughout the Bahamas – including but not limited to Abaco and Eleuthera – will have a positive long-term effect throughout the islands.”

Disney Cruise Line has long been committed to The Bahamas. Since its maiden voyage in 1998, Disney has introduced countless families to the beauty and spirit of The Bahamas and has provided significant economic impact while demonstrating a strong commitment to the environment and the community. Approximately 75 percent of the cruises offered by Disney have at least one stop in The Bahamas, all five of its ships are registered in The Bahamas and it is estimated that Disney Cruise Line operations currently contribute more than $70 million toward the Bahamas gross domestic product annually.

Disney Cruise Line has committed to filling all positions on Castaway Cay with Bahamians across a range of disciplines with opportunities for training and advancement. Disney has received all the necessary approvals from the Government of the Bahamas and has begun work at Lighthouse Point, which is expected to create more than 300 construction-related roles – more than doubling the number of jobs Disney Cruise Line committed to in its Heads of Agreement .

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Disney Cruise Line Hires Nassau-Native Leslie Lopez as Human Resources Manager

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Leslie Lopez

New role supports Disney Cruise Line’s commitment to recruit and employ Bahamians onboard its ships and at its premier destinations in The Bahamas

NASSAU, The Bahamas – Disney Cruise Line has hired Leslie Lopez as Manager, Human Resources to support its recruitment and employment efforts in The Bahamas. In this newly created role based in The Bahamas, Lopez will build relationships with key business partners while recruiting Bahamians into various jobs with Disney Cruise Line – both onboard its ships and at its premier destinations in The Bahamas.

“Disney Cruise Line is committed to employing a majority Bahamian workforce at Castaway Cay in Abaco and our forthcoming experience at Lighthouse Point in Eleuthera. Leslie’s global HR experience and his deep understanding of Bahamian culture will be instrumental in achieving our goal,” said Michael Almeida, Director, Human Resources, Disney Cruise Line. “With his ability to build positive workplace cultures and implement employee engagement initiatives, Leslie will play an active role in Disney Cruise Line’s contributions to the Bahamian economy and workforce.”

Prior to his current role as human resources manager with AML Foods Limited, Lopez held several Bahamas-based human resources and hospitality positions for global companies and resorts. He earned his master’s degree in human resource development from Barry University and his bachelor’s degree in hospitality management from Florida International University. Lopez is a certified Professional in Human Resources-International and holds a teaching certificate from Harvard University.

Through his professional and academic experiences, Lopez developed a passion for connecting Bahamian workers with quality jobs that serve as foundations for lifelong success.

“I am most excited to showcase the diverse talents and abilities of the Bahamian people and introduce them to a variety of quality jobs with Disney Cruise Line,” Lopez said. “I am confident that Disney’s commitment to building and supporting career paths for people throughout the Bahamas – including but not limited to Abaco and Eleuthera – will have a positive long-term effect throughout the islands.”

Disney Cruise Line has long been committed to The Bahamas. Since its maiden voyage in 1998, Disney has introduced countless families to the beauty and spirit of The Bahamas and has provided significant economic impact while demonstrating a strong commitment to the environment and the community. Approximately 75 percent of the cruises offered by Disney have at least one stop in The Bahamas, all five of its ships are registered in The Bahamas and it is estimated that Disney Cruise Line operations currently contribute more than $70 million toward the Bahamas gross domestic product annually.

Disney Cruise Line has committed to filling all positions on Castaway Cay with Bahamians across a range of disciplines with opportunities for training and advancement. Disney has received all the necessary approvals from the Government of the Bahamas and has begun work at Lighthouse Point, which is expected to create more than 300 construction-related roles – more than doubling the number of jobs Disney Cruise Line committed to in its Heads of Agreement.

Additional information is available at LighthousePointBahamas.com.

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Disney Cruise Line Revenue Management Analyst

Job summary:, about the role & team.

Our shoreside Cast Members support Crew Members and strategy efforts for our continually growing fleet. Chart the course for an incredible career journey with Disney Cruise Line!

Disney Cruise Line Revenue Management is responsible for fleet-wide pricing, revenue planning and forecasting, and inventory control. The Disney Cruise Line Revenue Management Analyst works closely with their leader, a Revenue Manager, to maximize revenue from stateroom inventory for their assigned ship. Revenue Management Analysts are resident experts of their ship and its revenue strategy, and are responsible for enacting a selling strategy and supporting pricing decisions that meet revenue goals. They are also responsible for working with other shoreside teams to ensure that each reservation is paid in full and assigned a stateroom so the pier and onboard teams can provide a seamless guest experience.

What You Will Do

• Partner with Revenue Manager on inventory control strategies, including overselling and upgrading on the category level for each sailing
• Implement real-time inventory controls in Disney Cruise Line’s reservation system, including opening and handling promotional offers
• Monitor exception reports to ensure guests have fully paid applicable deposits and balances due, as well as ensure cancellation and other policies are being properly followed
• Partner with various departments (including Guest Services, Guest Communications, Security Compliance, Pier Operations, and Sales) to problem solve reservation challenges and apply Guest Communications vouchers to reservations
• Work with shipboard team to block rooms for maintenance while minimizing impact to guests and revenue
• Provide back-up support for Revenue Manager in evaluating Revenue Management System pricing recommendations
• Evaluate and suggest improvements to department processes and reports
• Collaborate with Revenue Managers to generate group quotes for Sales team
• Apply data analysis and strategic thinking to ad hoc projects that increase revenue potential

Required Qualifications & Skills

• Proven Excel and PowerPoint proficiency
• Strong oral and written communication skills
• Curiosity about using data to answer questions and communicate recommendations
• Self-motivated and meticulous, with the ability to quickly learn new systems and processes
• Proven success collaborating with a range of partners
• Strong sense of responsibility, ownership, and pride in delivering quality results

Preferred Qualifications

Revenue Management, Pricing, or Cruise Industry experience

Bachelor’s degree in Business, Finance, Economics, Industrial Engineering, or related field

About Disney Experiences:

Disney Experiences brings the magic of Disney stories and franchises to life through theme parks, resorts, cruise ships, unique vacation experiences, products and more around the world. Disney shines in the travel industry with six resort destinations in the United States, Europe and Asia; a top-rated cruise line; a popular vacation ownership program; and an award-winning guided family adventure business. Plus, Disney's global consumer products operations include the world's leading licensing business; the world's largest children's publishing brands; one of the world's largest licensors of games across all platforms; and Disney store locations around the world and on the web.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: Disney Entertainment, ESPN, Disney Parks, and Experiences and Products. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Magical Cruise Company, Limited , which is part of a business we call Disney Experiences .

Magical Cruise Company, Limited is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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