Rida International Tourism & Travel

Sales Manager

Sales manager (9), qulaification.

Bachelor in Accounting / Finance

Experience:

Minimum 6 years in tourism industry … 2-3 years of experience in a managerial role

Job Description:

  • Make budget and sales plan for the markets under your regional sales scope, including (countries, agent list, products, incentive…etc.).
  • Bench the market for competitors’ products and packages related to our destinations, to analysis and send them to our offices to be aware and updated.
  • Create and search for new ideas to maximum business share.
  • Coordinating with the product team of each market to obtain the packages and tariffs to submit to the agents in your market.
  • Promoting Rida Int. to Agents, by Sales trips, phone calls, emails, and all marketing and follow-up tools.
  • Following aggressively with the agents in your market to achieve maximum business share for the company.
  • Coordinating between agents’ requests, operation and product team.
  • Attending day-to-day activities with high professional and sufficient way.
  • Reply and follow-up all agents inquires on time with high professionalism, to achieve maximum business materialization.
  • Handle unforeseen problems, complaints and determine eligibility for money returns.
  • Follow-up agent’s payment in coordination with the account.
  • Achieve your monthly / quarter target calculated by the management.
  • Prepare and submit monthly sales report to Management.

To apply fill below form:

*Please mention in Subject the Position and Location you applying for

First Name*

Email Address*

Position Spanish - Operation Staff Russian Speaking – Inbound / Outbound Reservation Staff Japanese – Operation Staff Russian Speaking – Ground staff Sales Indoor & Outdoor – Holiday Department Web Graphic Designer Assistant Operation Manager Finance and Admin Manager Ground Operation Office Manager & Head of Sales Operation Executive Operation Manager Senior Corporate Sales Manager Sales Executive Sales Manager

Location UAE – Dubai China – Shanghai China – Beijing China – Guangzhou Indonesia – Jakarta Malaysia – Kuala Lumpur Morocco – Agadir Morocco – Tangier Morocco – Marrakesh Morocco – Casablanca Philippines – Makati Philippines – Cebu Vietnam – Hanoi Vietnam – Saigon Vietnam – Da Nang

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  • Hospitality and Tourism Job Descriptions

Travel Manager Job Description

Travel managers direct, administer, and monitor the travel policies, guidelines, and budgets for businesses and travel agencies. When working for travel agencies, they will assist customers with travel plans and itineraries. When working for corporations, they will make business travel arrangements for executives and employees.

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Travel Manager Job Description Template

We are looking for a detail-oriented individual to join our team as a travel manager. The responsibilities of the travel manager include optimizing our travel operations, making travel arrangements over the phone or the internet, providing guidance on travel arrangements, and preparing budget reports.

To be a successful travel manager, you should have a strong working knowledge of travel management processes and excellent attention to detail. Ultimately, a top-notch travel manager is skilled at maintaining positive relationships with airlines and hotels and at providing a smooth travel experience.

Travel Manager Responsibilities:

  • Maintaining positive relationships with vendors of direct travel, such as car rentals, hotels, and airlines.
  • Negotiating preferred rates with vendors of direct travel.
  • Planning travel accommodations, booking flights, hotels, car rentals, and coordinating activities.
  • Managing and processing all travel-related documentation, including payments, itineraries, visas, medical, and legal forms.
  • Assisting with any travel-related issues that may arise.
  • Researching travel deals and evaluating prices and services.
  • Arranging travel accommodations for business visitors.
  • Creating, optimizing, and monitoring corporate travel policies.
  • Preparing travel budget reports.
  • Analyzing and preparing reports on travel spend.

Travel Manager Requirements:

  • A bachelor's degree in tourism, travel or hospitality is required for corporate travel managers.
  • A minimum of 5 years experience in the travel industry.
  • A minimum of 1 year supervisory experience may be preferred.
  • Certification in travel or hospitality may be advantageous.
  • Knowledge of travel management processes.
  • The ability to build and maintain positive relationships with vendors of direct travel (existing relationships may be advantageous).
  • Excellent attention to detail and organizational skills.
  • Good communication, customer service, and interpersonal skills.
  • A basic understanding of Geography.
  • Strong computer skills.

Related Articles:

Travel planner job description, travel agent job description, travel consultant job description, travel manager interview questions, travel planner interview questions, travel agent interview questions, travel consultant interview questions.

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Travel agency manager

Travel agency managers work in retail travel outlets, promoting and selling holidays and travel-related products

As a travel agency manager, you may manage a small independent business or a large chain. Some agencies specialise in business travel or offer a detailed knowledge of specific locations or travel products.

Your responsibilities will usually include the daily operational management of the agency, sales targets and development, staffing and financial management.

You'll need to ensure the agency delivers specialist, professional travel advice and offers a good range of competitive travel products to meet the demands of the customer. This will usually include an online booking service and tailor-made trips.

Responsibilities

As a travel agency manager, you'll need to:

  • promote and market the business, sometimes to new or niche markets
  • manage budgets and maintain statistical and financial records
  • sell travel products and tour packages
  • source products and destinations to meet consumer demands for bespoke travel and sustainable tourism
  • deliver and exceed branch performance and productivity
  • take part in familiarisation visits to new destinations, to gather information on issues and amenities of interest to consumers
  • liaise with travel partners, including airlines and hotels, to manage bookings and schedules, often a year in advance
  • deal with customer enquiries and aim to meet their expectations
  • provide sales reports to head office
  • implement alternative and innovative ideas for achieving new business
  • oversee the smooth, efficient running of the business
  • motivate the sales team to hit and exceed their targets and ensure company profitability
  • meet regularly with team leaders to give them sales figures and plan how they approach their work
  • meet company directors who advise on strategy and find out about any local issues and future trends
  • oversee the recruitment, selection and retention of staff as well as payroll matters and staff training
  • organise incentives, bonus schemes and competitions
  • deal with disciplinary matters and customer complaints.
  • Starting salaries range from £20,000 to £28,000, depending on the company's size, location and market.
  • With experience, travel agency managers can earn up to £40,000.
  • In senior-level positions, salaries are generally between £40,000 and £50,000.

Salaries vary greatly between agencies, with larger chains normally paying higher rates. You can enhance your earnings through various incentives and performance bonuses. Concessions for personal holidays and travel are also common.

Income figures are intended as a guide only.

Working hours

Working hours typically include a Saturday, which is classed as a normal working day. You'll usually have to coordinate cover over seven days a week, on a five-day day rota system. Part-time work is available.

You may occasionally need to work evenings when attending promotions and conferences.

If the travel agency is located in a call centre, shift work will usually be required.

What to expect

  • Jobs are available in most areas of the UK, with major travel agencies having a high street presence. Self-employment or freelance work is an option due to the rise in popularity of online bookings and tailor-made package tours.
  • The industry can experience downturns and upturns in equal measure, depending on the economic climate.
  • There is an emphasis on meeting sales and productivity targets.
  • Uniforms and a smart appearance are required in most organisations.
  • There is occasional travel within a working day, plus overseas travel.

Qualifications

Although you don't need a degree, HND or foundation degree to become a travel agency manager, subjects that include travel, business and management modules are useful, particularly if they have a practical work placement.

The following subjects may increase your chances:

  • business/marketing/financial management
  • business with languages
  • human geography
  • social/economic/business studies
  • travel/tourism/leisure studies.

Employers look for relevant managerial and travel-related experience. It's usual to start in a junior role, such as travel agency clerk or travel consultant, before moving into a management role.

Some of the major travel companies provide graduate training programmes in specific areas of the business. Although you may get placed in a retail travel agency during the training period, ultimately, you'll be working in a specific business function. This tends to be at head office or other relevant locations, even overseas.

Entry into a retail travel agency without a higher education qualification is possible. You'll usually need GCSEs in maths and English, as well as experience in travel and tourism.

Large travel companies such as TUI Group offer travel apprenticeships .

You'll need to have:

  • good communication skills
  • sales and customer-service skills
  • diplomacy and tact
  • innovation and energy
  • commitment to people management
  • the ability to lead and motivate a team
  • sound judgement with attention to detail
  • competent IT skills
  • strong organisational skills
  • resilience to cope with long hours and pressure at peak times
  • a genuine interest in travel
  • an awareness of the current trends in travel (e.g. sustainable tourism) and knowledge of popular and upcoming destinations is also important.

Work experience

Vacation or temporary work experience in a sales environment, as well as experience of foreign travel (e.g. as part of a gap year or summer placement) will enhance your application. The ability to communicate effectively in different languages is also helpful.

Relevant management experience in other areas of the leisure or tourism industry, such as hotels or airlines, is likely to increase your chances. Specific functional experience, perhaps in a marketing, sales, retail or IT role, is also helpful.

Find out more about the different kinds of work experience and internships that are available.

Most of the brand-name travel agents are owned by a few large groups, made even larger in recent years by high-profile mergers.

However, there are a number of independent agencies, some small and some with branches throughout the UK, and other specialist agencies. Such travel agents may deal with particular destinations or products, for instance, cooking holidays, sports activity breaks or niche locations. Check the list of members on the Association of Independent Tour Operators (AITO) website to get an idea of typical employers.

Online travel bookings play a significant role in the industry and there are job opportunities in all aspects of online travel management. Search for members of the Association of British Travel Agents (ABTA) on their website.

Self-employment is also possible, particularly when providing specialist travel options. The internet has created many opportunities due to demand from people wanting more tailored holidays at the best prices.

TV travel shops are another source of employment, with several of the major travel agencies owning their own satellite and cable TV channels.

Look for job vacancies at:

  • Travel Jobs
  • Travel Weekly

You can also check websites of travel agencies, companies and tour operators.

Specialist recruitment agencies such as C&M Travel Recruitment and Jane Peirce Travel Recruitment also handle vacancies.

With larger travel companies closing more of their high street shops to cut costs and focus on online sales, there are possibilities for independent travel consultants to fill the gap.

Professional development

Training is mainly on the job, although large companies may provide off-site training, some of which may be residential. Your training may involve travelling abroad or to other parts of the UK and will include training in sales areas such as insurance and online booking systems.

Skills such as payroll can be learned on the job, as can some management skills, like dealing with staff grievances. Training in these areas may be provided as part of the handover from the departing manager.

Continuing professional development (CPD) via training from their travel industry partners is encouraged by ABTA and the Institute of Travel and Tourism (ITT) .

NVQs and SVQs are offered at different levels and include courses relevant to managers or potential managers. There is also a Managing the Travel Business Diploma, provided by the International Air Transportation Association (IATA) .

It's also possible to complete postgraduate study in areas such as leisure and business. Search postgraduate courses in leisure management .

Career prospects

Generally, the role of a travel agency manager offers a lot of scope for variety and progression. It may be necessary to relocate or switch companies in order to achieve this.

In larger companies, it's often possible to move up the management ladder to area manager roles or move into another area of the business such as PR, human resources or marketing.

Typically, as a new entrant, you'll need to gain two-to-three years' experience as a sales consultant before being able to apply for a team leader position and a further two-to-three years' experience before applying for branch management roles.

By specialising in a few chosen destinations, opportunities may arise to relocate or spend time working abroad where you could forge links with travel partners overseas. Alternatively, you could move into education tourism, helping students learn skills and gain knowledge in educational institutions around the world. Alternatively you could teach tourism at an FE college or university.

The experience you gain as a travel agency manager also opens up opportunities in the wider tourism industry including hotels and leisure facilities, airlines and cruise ships.

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Travel Sales Manager Resume Sample

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Work Experience

  • Experience as a sales manager within the Sales & Marketing department, preferably in a boutique lifestyle property
  • Participate in the development and implementation of the annual Marketing Plan as it pertains to Individual Travel market segments to be utilized in the achievement of revenue goals
  • Collaborate with Operations to ensure that new programs, services, amenities, etc. targeted to the Individual Travelers are effective and assist in the further growth of the Individual Travel market segments
  • Special projects as assigned by the Director of Business Travel Sales and the Director of Sales & Marketing
  • Anticipate our guests’ needs and respond promptly
  • Experience as a manager within the Sales & Marketing department, preferably a four-diamond resort
  • Knowledge of the travel trade industry essential
  • Understanding of budgetary and fiscal responsibility within the sales and marketing departments
  • Knowledgeable of the Philadelphia Hotel Market and the hotels' competitive set
  • Proficient in analysis of Hotelligence®, STR® report, reader boards and other market intelligence data
  • Solicit new and existing accounts to meet/exceed business travel revenue goals through telephone prospecting, outside sales calls, site inspections and written communication
  • Advanced level of producing business transient revenue through directly soliciting business via aggressive prospecting, making presentations, developing contracts, negotiating and closing sales
  • HEI Hotels and Resorts is an equal opportunity employer Race/Age/Gender/Disability/Vets
  • Develop a complete knowledge of company sales policies and SOP’s, and ensure knowledge of and adherence to those policies by the sales team
  • Operate the Sales Department within established sales expense budget.
  • Use your property’s computerized sales management system to manage the hotel’s business, including (but not limited to) generating reports, entering business, blocking space and building accounts
  • Develops and implements strategies for achieving individual sales goals
  • Establish client base of individuals, organizations, associations, social, and/or corporate businesses through direct outside and inside selling to secure business for the hotel to ensure that room night sales and revenue goals are met or exceeded
  • Research, identify, develop and secure new and existing Local and Global Corporate, Consortia and Government segments to meet or exceed revenue, room night and ADR goals
  • Retain and grow existing accounts through competitive, market and indistry research, analyzing customer needs, and creative problem solving. Expert knowledge and understanding of HT360
  • Skilled and self sales negotiator responsible for maintaining an active schedule of telephone solicitation, outside sales calls, and community and industry networking activities

Professional Skills

  • Strong professionalism, diplomacy, selling skills, and work habits
  • Effective listening, verbal, written, negotiation, presentation, and closing skills
  • Flexibility, reliability, creative problem solving and strategizing skills required
  • Prior BT sales experience required
  • Organizational skills that result in accurate, timely, and thorough work
  • Valid California drivers license for off-site sales prospecting and be able to successfully pass requirements as part of our driving record check
  • Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience

How to write Travel Sales Manager Resume

Travel Sales Manager role is responsible for training, government, events, travel, reporting, planning, database, negotiation, dynamics, drivers. To write great resume for travel sales manager job, your resume must include:

  • Your contact information
  • Work experience
  • Skill listing

Contact Information For Travel Sales Manager Resume

The section contact information is important in your travel sales manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Telephone number

Work Experience in Your Travel Sales Manager Resume

The section work experience is an essential part of your travel sales manager resume. It’s the one thing the recruiter really cares about and pays the most attention to. This section, however, is not just a list of your previous travel sales manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular travel sales manager position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Travel Sales Manager resume experience can include:

  • Conduct property site inspection tours of the chain’s facilities and services; entertains qualified potential clients in accordance with company policies and procedures
  • Working knowledge of Hotelligence 360 reports
  • Respond to inquiries from potential clients and customers seeking sleeping rooms, meeting space, food and beverage services, etc
  • Attends weekly Sales meeting updating Sales team on hotel / industry news
  • Respond to sales inquiries from potential clients and customers seeking sleeping rooms for local corporate market
  • Understand the hotel’s operations, including room types, meeting capacities, services, features and benefits

Education on a Travel Sales Manager Resume

Make sure to make education a priority on your travel sales manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your travel sales manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Travel Sales Manager Resume

When listing skills on your travel sales manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical travel sales manager skills:

  • Collaborate effectively with other hotel employees and managers to ensure teamwork
  • Strong, comprehensive knowledge and keen awareness of the Hotel’s primary neighborhood, its surrounding areas, and resources
  • Experience managing to brand standards
  • Provides excellent customer service consistent with the daily service basics of the company
  • Experience with TravelClick’s Agency 360 platform
  • Five or more years of Sales Management experience in Hotels

List of Typical Experience For a Travel Sales Manager Resume

Experience for business travel sales manager resume.

  • Work with the Revenue Management department to determine rates, prepare proposals, negotiate contracts, service accounts and analyze lost business for the hotel
  • Handle group bookings and contracts from local/corporate market
  • Travel primarily outside the hotel to initiate new sales, solicit leads, hold conferences and make sales proposals and presentations
  • Determine rates and negotiate contracts
  • Develop sales strategies to meet or exceed established revenue and room night goals
  • Analyze local market trends and competitor activity to identify business leads
  • Produce accurate and timely reports that meet the needs of the Director of Sales & Marketing and senior management to include the reporting of appointments, calls made and business leads

List of Typical Skills For a Travel Sales Manager Resume

Skills for business travel sales manager resume.

  • Demonstrated customer service and orientation
  • Three or more years of BTS experience
  • Two years of Hotel Sales experience with concentration in Business Travel in a Full Service property is a requirement
  • 2 + Hotel Sales Experience
  • Business Travel Sales Experience
  • Experience in Business Travel Sales

Skills For Franchised Business Travel Sales Manager Resume

  • Daily morning manager’s meeting
  • Accurately communicate details on groups/accounts to other operating departments as needed
  • Solicitation, negotiation and closing winner
  • Sales training as scheduled
  • Become proficient with all computer systems and reporting functions
  • Proficient in sales applications such as Delphi, Opera Sales and catering or other like programs
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise
  • Meet / exceed expectations for prospecting calls, appointments, presentations, and proposals
  • Remain positive, resourceful and improvise while working in a fast-paced environment, sometimes under pressure

Skills For Leisure Travel Sales Manager Resume

  • Responsible for achieving individual transient & long term goals revenue goals
  • Assists in the budget/marketing plan process, attend RevMax meetings
  • Assists property DOS with monthly forecasting as directed
  • Assert comprehensive knowledge and keen awareness of the Hotel’s primary market, its surrounding areas and resources
  • Research, price, strategically plan and negotiate on the Hotel’s behalf

Skills For Senior Business Travel Sales Manager Resume

  • Network at professional industry events and/or travel on the Hotel’s behalf
  • Lead referral to other properties, Global Sales and Regional Sales Managers for accounts that have travel to multiple markets
  • Company conference calls as scheduled
  • Sales Administration/Time Management
  • Monthly one-on-one meetings with Director of Sales
  • Weekly business review calls

Skills For Individual Business Travel Sales Manager Resume

  • Generate PRA’s or designated sales contracts for new business
  • Maintain accurate, detailed and organized files/contracts on all events, customer inquiries and bookings
  • Executes and supports the company’s customer service standards
  • Community involvement and/or professional association is highly regarded
  • Provide service to internal and external customers in a professional and courteous manner
  • General knowledge of contract laws

Skills For Worldwide Business Travel Sales Manager Resume

  • Travel based on client needs
  • Report generation and comprehension
  • Proactive planner who executes and delivers results
  • Position is property based.
  • Business Travel customer focus: Identify target accounts

Skills For Travel Sales Manager Resume

  • Knowledge of Corporate, Consortia, FIT/Wholesale markets
  • Proficient in Microsoft Word, Excel, PowerPoint, Delphi and Opera
  • Assess customer needs, understand market dynamics and prepare presentations / proposals tailor for individual clients
  • Compile facts and figures, analyze information and arrive at logical conclusions and sound business decisions
  • Attend weekly Winner’s conference calls with corporate office
  • Promote the City and the Hotel via planned sales calls and occasional sales trips to personally meet with clients outside of immediate area
  • Actively support the development, training, mentoring of all associates and accept such responsibilities if assigned by the Director of Sales or General Manager
  • Attend scheduled meetings
  • Excel, Hotelligence, Word

Related to Travel Sales Manager Resume Samples

Business travel manager resume sample, product manager travel resume sample, regional travel manager resume sample, coordinator, travel resume sample, tour director resume sample, global travel services resume sample, resume builder.

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  • Home: Explore careers

Travel agency manager

Alternative titles for this job include travel manager.

Travel agency managers are responsible for the day-to-day running of travel agencies, meeting sales targets and promoting travel products.

Average salary (a year)

£20,000 Starter

£40,000 Experienced

Typical hours (a week)

43 to 45 a week

You could work

weekends flexibly

How to become

How to become a travel agency manager.

You can get into this job through:

  • a university course
  • a college course
  • an apprenticeship
  • working towards this role
  • applying directly

You could do a foundation degree, higher national diploma or degree in a subject like:

  • travel operations
  • tourism management
  • retail management
  • business management

You could join a travel company as a trainee manager once you finish your course.

Entry requirements

You'll usually need:

  • 1 or 2 A levels, or equivalent, for a foundation degree or higher national diploma
  • 2 to 3 A levels, or equivalent, for a degree

More Information

  • equivalent entry requirements
  • student finance for fees and living costs
  • university courses and entry requirements

You could do a college course, which may help when you start to look for work as a trainee manager. Courses include:

  • Level 4 Diploma in Travel and Tourism Management
  • Level 4 Diploma in Tourism Management
  • 1 or 2 A levels, a level 3 diploma or relevant experience for a level 4 or level 5 course
  • funding advice
  • search for courses

Apprenticeship

You could start by doing a travel consultant advanced apprenticeship, then take further on-the-job training to become a manager.

  • 5 GCSEs at grades 9 to 4 (A* to C), or equivalent, including English and maths, for an advanced apprenticeship
  • guide to apprenticeships

You could join a company as a travel agent and work your way up to become an assistant manager then manager, as you get more experience. You could also do training on the job.

Direct Application

You could apply to be a travel agency manager if you've got experience in retail management or sales.

Further information

You can get more advice about working in travel from the Institute of Travel & Tourism .

What it takes

Skills and knowledge.

You'll need:

  • customer service skills
  • to be thorough and pay attention to detail
  • the ability to sell products and services
  • active listening skills
  • a desire to help people
  • excellent verbal communication skills
  • ambition and a desire to succeed
  • the ability to work well with others
  • to be able to use a computer and the main software packages competently

What you’ll do

What you'll do, day-to-day tasks.

  • recruit and train new staff
  • set sales targets and monitor staff performance
  • work with tour operators to buy travel packages
  • organise staff rotas
  • control budgets
  • manage travel accounts for corporate clients
  • advise customers about travel products and destinations
  • provide sales reports for head office

Working environment

You could work in an office.

You may need to wear a uniform.

Career path and progression

With experience you could become a regional manager, with responsibility for several travel agency branches.

You could also work as a business travel manager with a multinational company.

You could set up your own travel business.

Current opportunities

Apprenticeships in england, tui retail apprentice.

  • Wage: £9,041.60 Annually
  • Location: Pontefract

Travel Consultant Apprentice

  • Wage: £10,158.72 to £20,048.08 Annually
  • Location: Workington

Courses In England

Travel and tourism diploma.

  • Provider: LUTON SIXTH FORM COLLEGE
  • Start date: 05 September 2024
  • Location: Luton

DIPLOMA IN TRAVEL & TOURISM

  • Provider: NORTHAMPTON COLLEGE
  • Start date: 02 September 2024
  • Location: DAVENTRY

Jobs In the United Kingdom

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travel agency sales manager job description

Travel agency manager

Description.

Travel agency managers are in charge of managing employees and activities of a travel agency. They organise, advertise and sell tourist offers and travel deals for specific regions.

Other titles

The following job titles also refer to travel agency manager:

tourism sales manager travel sales manager tourism agency manager travel call centre manager

Minimum qualifications

Bachelor’s degree is generally required to work as travel agency manager. However, this requirement may differ in some countries.

ISCO skill level

ISCO skill level is defined as a function of the complexity and range of tasks and duties to be performed in an occupation. It is measured on a scale from 1 to 4, with 1 the lowest level and 4 the highest, by considering:

  • the nature of the work performed in an occupation in relation to the characteristic tasks and duties
  • the level of formal education required for competent performance of the tasks and duties involved and
  • the amount of informal on-the-job training and/or previous experience in a related occupation required for competent performance of these tasks and duties.

Travel agency manager is a Skill level 3 occupation.

Travel agency manager career path

Similar occupations.

These occupations, although different, require a lot of knowledge and skills similar to travel agency manager.

accommodation manager tour operators manager department store manager hospitality entertainment manager retail department manager

Long term prospects

These occupations require some skills and knowledge of travel agency manager. They also require other skills and knowledge, but at a higher ISCO skill level, meaning these occupations are accessible from a position of travel agency manager with a significant experience and/or extensive training.

destination manager tourism product manager hospitality revenue manager tourist animator online sales channel manager

Essential knowledge and skills

Essential knowledge.

This knowledge should be acquired through learning to fulfill the role of travel agency manager.

Tourist resources of a destination for further development : The study of touristic resources in a specific area and its potential for further development of new touristic services and events. Geographical areas relevant to tourism : The field of tourism geography in Europe as well as the rest of the world in order to point out relevant tourism areas and attractions.

Essential skills and competences

These skills are necessary for the role of travel agency manager.

Comply with food safety and hygiene : Respect optimal food safety and hygiene during preparation, manufacturing, processing, storage, distribution and delivery of food products. Use global distribution system : Operate a computer reservations system or a global distribution system to book or reserve transportations and accommodations. Implement marketing strategies : Implement strategies which aim to promote a specific product or service, using the developed marketing strategies. Oversee travel arrangements : Make sure that travel arrangements run according to plan and ensure effective and satisfactory service, accommodation and catering. Set up pricing strategies : Apply methods used for setting product value taking into consideration market conditions, competitor actions, input costs, and others. Manage budgets : Plan, monitor and report on the budget. Handle customer complaints : Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery. Monitor financial accounts : Handle financial administration of your department, keep the costs down to only necessary expenses and maximise the revenues of your organisation. Manage staff : Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff. Prepare travel packages : Make holiday and travel packages ready and arrange, travel, accommodation, logistics and services such as chartered airplanes, taxis, car rental or excursions for clients. Maintain relationship with suppliers : Build a lasting and meaningful relationship with suppliers and service providers in order to establish a positive, profitable and enduring collaboration, co-operation and contract negotiation. Recruit employees : Hire new employees by scoping the job role, advertising, performing interviews and selecting staff in line with company policy and legislation. Create annual marketing budget : Make the calculation of both the income and expenditures that are expected to be paid over the coming year concerning the marketing related activities such as advertising, selling and delivering products to people. Identify customer’s needs : Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services. Apply strategic thinking : Apply generation and effective application of business insights and possible opportunities, in order to achieve competitive business advantage on a long-term basis. Plan digital marketing : Develop digital marketing strategies for both leisure and business purposes, create websites and deal with mobile technology and social networking. Measure customer feedback : Evaluate customer’s comments in order to find out whether customers feel satisfied or dissatisfied with the product or service. Supervise crew : Supervise and observe the behaviour of employees. Maximise sales revenues : Increase possible sales volumes and avoid losses through cross-selling, upselling or promotion of additional services. Conduct search engine optimisation : Execute optimal marketing research and strategies on search engine processes, also known as search engine marketing (SEM), in order to increase online traffic and website exposure. Coordinate operational activities : Synchronise activities and responsibilities of the operational staff to ensure that the resources of an organisation are used most efficiently in pursuit of the specified objectives. Implement sales strategies : Carry out the plan to gain competitive advantage on the market by positioning the company’s brand or product and by targeting the right audience to sell this brand or product to. Negotiate supplier arrangements : Reach an agreement with the supplier upon technical, quantity, quality, price, conditions, storage, packaging, send-back and other requirements related to the purchasing and delivering process. Build a network of contacts with suppliers of tourist services : Establish a widely spread network of suppliers in the tourism industry. Prepare the best possible package and tourist services. Motivate staff to reach sales targets : Stimulate your staff to achieve sales goals set by the management. Implement strategic planning : Take action on the goals and procedures defined at a strategic level in order to mobilise resources and pursue the established strategies. Seek innovation in current practices : Search for improvements and present innovative solutions, creativity and alternative thinking to develop new technologies, methods or ideas for and answers to work-related problems. Perform market research : Gather, assess and represent data about target market and customers in order to facilitate strategic development and feasibility studies. Identify market trends.

Optional knowledge and skills

Optional knowledge.

This knowledge is sometimes, but not always, required for the role of travel agency manager. However, mastering this knowledge allows you to have more opportunities for career development.

Optional skills and competences

These skills and competences are sometimes, but not always, required for the role of travel agency manager. However, mastering these skills and competences allows you to have more opportunities for career development.

Manage distribution channels : Oversee distribution channels with regards to the requirements of customers. Participate in tourism events : Take part in tourism fairs and exhibitions in order to promote, distribute and negotiate tourism services and packages. Manage online content : Ensure the website content is up to date, organised, attractive and meets the target audience needs, the requirements of the company and international standards by checking the links, setting the publishing time framework and order. Develop working procedures : Create standardised series of actions of a certain order to support the organisation. Build business relationships : Establish a positive, long-term relationship between organisations and interested third parties such as suppliers, distributors, shareholders and other stakeholders in order to inform them of the organisation and its objectives. Train employees : Lead and guide employees through a process in which they are taught the necessary skills for the perspective job. Organise activities aimed at introducing the work and systems or improving the performance of individuals and groups in organisational settings. Perform services in a flexible manner : Adapt service approach when circumstances change.

ISCO group and title

1439 – Services managers not elsewhere classified

  • Travel agency manager – ESCO

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Travel Agency Manager Job Description

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Travel Agency Managers Work In Retail Travel Outlets Which Promote And Sell Holidays And Travel Related Products. Travel Agencies Range From Small Independent Businesses To Large Chains. Some Specialise In Business Travel While Others Have Detailed Knowledge Of Specific Locations Or Travel Products.

Responsibilities For Managers Vary Depending On The Size Of The Organisation And The Customer Base But Will Usually Include Sales Development, Staff And Financial Management, And Daily Operational Management.

Travel Agency Managers Must Be Able To Offer Specialist, Professional And Competitive Travel Products To Meet The Demands Of The Travel Market, Which Includes Online Bookings And Tailor-made Trips. As The Larger Travel Companies Close More Of Their High Street Shops To Cut Costs And Focus On Online Sales, There Are Possibilites For Independents To Fill The Gap.

Whilst Online Bookings Have Opened Up Opportunities For Home-based Self-employment And Can Reduce The Numbers Of Staff In Retail Outlets, The Majority Of Managers Still Deal With Staffing Issues As A Large Part Of Their Role.

Travel Agency Manager Duties/Functions/Responsibilities

  • promoting and marketing the business, sometimes to new or niche markets;
  • sourcing products and destinations to meet consumer demands for bespoke travel and sustainable tourism;
  • dealing with customer enquiries and aiming to meet their expectations;
  • selling travel products and tour packages;
  • managing budgets and maintaining statistical/financial records;
  • taking part in familiarisation visits to new destinations in order to gain information on issues and amenities of interest to consumers;
  • liaising with travel partners, including airlines and hotels, to manage bookings and schedules, often one year in advance;
  • overseeing the smooth, efficient running of the business.

Other Job Descriptions

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Travel Operations Manager Job Description

Travel operations manager duties & responsibilities.

To write an effective travel operations manager job description, begin by listing detailed duties, responsibilities and expectations. We have included travel operations manager job description templates that you can modify and use.

Sample responsibilities for this position include:

Travel Operations Manager Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Travel Operations Manager

List any licenses or certifications required by the position: ITIL

Education for Travel Operations Manager

Typically a job would require a certain level of education.

Employers hiring for the travel operations manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Leadership, Education, Business, Business/Administration, Management, Accounting, Marketing, Biology, Hospitality, Engineering

Skills for Travel Operations Manager

Desired skills for travel operations manager include:

Desired experience for travel operations manager includes:

Travel Operations Manager Examples

  • Microsoft Word (.docx) .DOCX
  • PDF Document (.pdf) .PDF
  • Image File (.png) .PNG
  • Communicate the customer service objective to Managers and Artists
  • Quickly and effectively resolve customer issues
  • Provide ongoing management of travel agencies
  • Develop and lead communication and change management plans for travel
  • Liaise with global and regional directors and local business units to understand their existing and emerging travel requirements and develop solutions for those needs
  • Optimize online booking adoption
  • Drive air and ground transportation savings
  • Optimize hotel and airline spends
  • Enhance the traveler experience and address safety/security needs
  • Monitor Key Performance Indicators for the travel program with reporting
  • Experience giving presentations to stakeholders
  • University Degree in Sales and Marketing or Business Management preferred
  • 5 years retail management experience in cosmetics field preferred, travel retail will be deemed an advantage
  • Ability to resolve employee conflicts and to function in a fast paced environment
  • Embrace the brand’s corporate philosophy
  • Minimum 10 years of travel management experience- corporate and agency experience
  • Responsible for the team's achievement of production goals delivery of quality work product and building effective provider relationships throughout the assigned team
  • Develops, translates and executes strategies or functions/operations into objectives for the assigned territory
  • Responsible for the talent management process throughout territory with a focus on development of key performers, recruitment, succession planning and performance management
  • Leads the effort or provides direction to review current work processes, procedures and policies, seeking efficiencies and effectiveness improvements making sure company objectives are met
  • Leads the effort to implement new business implementations (client, technology, processes, ) successfully and on-budget
  • Manages overall budget and performance against budget
  • Responsible for evaluating and maintaining operation staffing
  • Identify and communicate risks, issues and benefits to the operations and/or the customer
  • Provides supervision and coordination of SPD team including coordinators and technicians at the assigned facilities
  • Staff Management (Recruitment, Performance, Training, Absence and Appraisals)
  • Experience with travel technologies TMC implementations
  • Strong organizational, analytical and presentation skill
  • Leadership skills necessary
  • Ability to travel with little lead time and availability to work overtime
  • Strong financial acumen and ability to establish aggressive goals and deliver results
  • Ability to successfully manage a P&L
  • Managing client feedback in a calm and professional manner
  • Maintaining positive client and supplier relationships
  • Managing change and demonstrating adaptability
  • Consulting with VIP clients
  • Process and System Management
  • Agent training - you will understand GDS (Sabre preferred) and airline fares and ticketing
  • Liaising across all internal departments
  • Successful recruitment and retention of staff
  • The successful candidate will take accountability for liaising with key travel bookers, legal, finance and the business with respect to the commercial management of the travel management contract
  • Lead the implementation and configuration of a marketing automation platform and integration with CRM
  • Minimum of five (5) years corporate travel experience
  • Knowledge of Sabre GDS
  • Ability to work night and weekends, when needed
  • Our preference is for a candidate who lives in EITHER the North Castle, NY or Endicott, NY geographic areas
  • While performing the duties of this Job, the employee is regularly required to use hands, sit and talk, see and hear
  • While performing the duties of this Job, the employee is occasionally exposed to fumes or airborne particles and toxic or caustic chemicals
  • Take an active approach to identifying policy and program enhancement opportunities, that are aligned with business objectives, to the Regional Travel Manager for future consideration
  • Manage and coordinate resolution
  • Support the Regional Travel Manager in monitoring TMC service delivery against contracted SLAs / key account metrics and actions required to address under-performance
  • Oversee TMC response to day-to-day business disruptions
  • Perform specific vendor management activities for targeted categories in region (eg ground transportation, rail, corporate apartments) under the direction of the RTM and category owner
  • Present and implement innovative solutions that support the customers overall business objectives
  • Coordinate and lead communications, progress, consistencies, and best practices in executing tactical / operational travel management activities for a selected number of countries
  • Manage the day to day operations and staffs of multiple district offices
  • Drive and train productivity within the offices to achieve company standards
  • Assure that all RGIS LLC policies and guidelines are followed
  • Working experience within a Shared Service Centre advantage (min
  • Mnimum of 4 years of related experience
  • Must have experience implementing and maintaining multiple projects
  • Must learn how to navigate JDA Labor Management Systems and have a basic understanding of Industrial Engineering Requirements
  • Familiar with LEAN operating procedures
  • Working Knowledge of Microsoft Office and Visio (Flow Chart Design)
  • Conveying detailed or important instructions or ideas accurately, loudly or quickly (frequent)
  • Able to hear average or normal conversations and receive ordinary information (frequent)
  • Other important duties may be assigned by the Company
  • Managing and facilitating assigned projects
  • Liasing with the Global Data Team and others to ensure the consistent, timely & accurate flow of data
  • Prepare and conduct client operational presentations providing analysis and consultancy
  • Plan, implement and track project plans and ensure that timelines are established and achieved
  • Maintain oversight of the travel program performance in regions, regularly reviewing with team members in the region
  • Provide performance analysis and identify opportunities for improved savings
  • Act as cross regional Trip Authoriser champion, leading all client programming requests and performance issues
  • BA/BS degree in marketing, communications or business
  • 5+ years experience preferred in project management, special events coordination, meeting planning, vendor relations or operations
  • Must be able to multi-task and prioritize activities, resources and overall workflow
  • Most successful candidates will have demonstrated abilities of business acumen, sound judgment, diplomacy, flexibility, communication, customer service and problem solving skills
  • Ability to learn and stay current with a wide range of relevant technology and computer applications
  • A pre-placement physical is required for this position

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travel agency sales manager job description

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Travel Agent Job Description: A Comprehensive Guide to the Key Responsibilities, Required Skills, and Work Environment

A travel agent’s job description involves a range of responsibilities, including helping clients plan and book their travel arrangements, providing expert advice and recommendations, researching and comparing travel options, handling reservations and payments, collaborating with other travel professionals, and maintaining accurate records.

Travel agents require a range of skills and qualifications, including excellent customer service and sales skills, organizational skills, and technology savvy. Although the job outlook for travel agents may be declining, there are still opportunities for experienced travel agents specializing in corporate travel or group planning trips.

In this article, we’ll take a closer look at the job description of a travel agent, including the key responsibilities, required skills and qualifications, work environment and schedule, and more.

Key Responsibilities of a Travel Agent

Travel agents have a variety of responsibilities that help them assist customers in planning and booking their travel arrangements. Some of the key responsibilities include:

Helping clients plan and book their travel arrangements

Travel agents are responsible for helping clients plan their trips, including booking transportation (such as flights, rental cars, and train tickets), accommodation (such as hotel rooms, vacation rentals, and hostels), and tours and activities. They also advise clients on travel itineraries and offer suggestions on destinations to visit based on their budget and preferences.

Providing expert advice and recommendations to clients

Travel agents are knowledgeable about travel destinations, including local customs, culture, and attractions. They use this knowledge to offer advice to clients on the best places to visit and the most convenient times to travel. They also advise clients on visa requirements and passport renewals, as well as other relevant information such as travel insurance and budgeting for their trip.

Researching and comparing travel options to find the best deals

Travel agents use their expertise to research and compare travel options, such as airline tickets, hotel accommodations, and vacation packages, to find the best deals for their clients. They also stay up-to-date on tourism trends and promotional techniques to ensure that they are providing the most competitive prices and packages to their clients.

Handling reservations, payments, and cancellations

Travel agents are responsible for making hotel reservations for their clients and processing payments for their travel arrangements. They also handle cancellations and refunds in a timely manner.

Collaborating with other travel professionals and vendors

Travel agents work with other travel professionals, such as tour operators and cruise lines, to offer clients a wide range of travel options. They also collaborate with vendors, such as hotels and airlines, to negotiate prices and provide clients with the best possible deals.

Maintaining statistical and financial records

Travel agents keep accurate records of their clients’ travel arrangements and financial transactions. This helps them to provide clients with future services and ensures that they are meeting their sales targets.

Staying up-to-date with industry trends and regulations

Travel agents stay current with industry trends and regulations, such as visa requirements and travel restrictions. They also attend travel seminars and educational programs to stay up-to-date with the latest industry developments.

Required Skills and Qualifications for a Travel Agent

Travel agents require a range of skills and qualifications to perform their job duties effectively. Some of the required skills and qualifications include:

Excellent customer service skills

Travel agents must have exceptional customer service skills to interact with clients in a professional manner. This includes listening to clients’ needs and concerns and addressing them in a timely and effective manner.

Sales skills

Travel agents must have strong sales skills to persuade clients to book their travel arrangements through them. This includes promoting travel packages and other services and offering advice on the best options for clients.

Organizational skills

Travel agents must be highly organized and detail-oriented to keep track of their clients’ travel arrangements and financial transactions. They must also be able to multitask and prioritize their workload to meet deadlines and ensure that clients’ needs are met in a timely manner.

Relevant education or certification

Many travel agents have a bachelor’s degree in travel and tourism, hospitality management, or a related field. Certification from a travel industry association, such as a Certified Travel Associate (CTA), Certified Travel Counselor (CTC), or Certified Travel Industry Executive (CTIE), can also be helpful in demonstrating expertise and knowledge in the industry.

Strong organizational skills

Technology savvy.

Travel agents must be familiar with online booking platforms and reservation systems to process travel arrangements efficiently. They must also be proficient in using social media for marketing and promoting travel packages and services.

While a high school diploma may be sufficient for some entry-level positions, many employers prefer applicants with a bachelor’s degree in hospitality or a related field. Certification from a travel industry association, such as the Certified Travel Industry Executive (CTIE) or Certified Travel Counselor (CTC) can also be helpful in demonstrating expertise and knowledge in the industry.

Cultural awareness and language skills

Travel agents must have a good understanding of geography and cultural awareness to offer advice on travel destinations and local customs. They must also have language skills to communicate effectively with clients who speak different languages.

Relevant experience

Many travel agents gain relevant experience in the hospitality industry or customer service before pursuing a career as a travel agent. Sales experience can also be helpful in persuading clients to book their travel arrangements through them.

Detail-oriented

Travel agents must be detail-oriented to ensure that all aspects of their clients’ travel arrangements are accurate and up-to-date. This includes scheduling transportation, booking hotel accommodations, arranging tours and activities, and providing clients with relevant information such as visa requirements and local customs.

Travel agents must be persuasive and able to sell travel packages and services to clients. This requires the ability to identify clients’ needs and preferences and offer customized recommendations that meet their needs.

Time management skills

Travel agents must be able to manage their time effectively to ensure that clients’ needs are met in a timely manner. They must also be able to prioritize their workload to meet deadlines and ensure that they are meeting their sales targets.

Work Environment and Schedule

Travel agents work in a variety of settings, including travel agencies, corporate travel departments, and home-based offices. They may work full-time, part-time, or on a flexible schedule that includes evenings and weekends. They must be able to work in a fast-paced environment and handle multiple phone calls and emails from clients.

Average Salary and Job Outlook

According to the U.S. Bureau of Labor Statistics, the average salary for a travel agent is $40,660 per year. Job opportunities for travel agents are expected to decline by 26% between 2019 and 2029 due to the increasing use of online booking platforms and self-service options for travelers. However, travel agents who specialize in corporate travel or groups planning trips may continue to have job opportunities.

Job Description Template

When creating a loan processor job description, it is essential to outline the specific duties and responsibilities, required qualifications, skills, and experience, as well as any expectations for the workplace, schedule, and potential collaboration with other professionals. Here is a template to help guide you:

Job Description Template 1:

Job Title: Travel Agent

Responsibilities:

  • Plan and book travel arrangements for clients, including flights, hotels, rental cars, and tours
  • Research and recommend destinations, itineraries, and travel options based on client preferences and budget
  • Provide excellent customer service and support throughout the travel process
  • Manage bookings and payments, and maintain accurate records
  • Stay up-to-date with industry trends and travel regulations

Qualifications:

  • High school diploma or equivalent; Bachelor’s degree in Travel and Tourism, Hospitality, or related field is preferred
  • 2+ years of experience as a Travel Agent or in a related field
  • Strong knowledge of travel industry regulations, trends, and options
  • Excellent communication, customer service, and organizational skills
  • Proficiency in travel booking systems and software
  • Competitive salary and benefits package
  • Opportunities for professional development and growth
  • Positive and supportive work environment
  • Flexible scheduling options

How to Apply:

Please submit your resume and a cover letter detailing your experience and qualifications for the position.

Job Description Template 2:

Job Title: Senior Travel Agent

  • Lead and manage the travel department, including personnel and projects
  • Develop and maintain relationships with clients and suppliers
  • Plan and book complex and customized travel arrangements, including group and corporate travel
  • Bachelor’s degree in Travel and Tourism, Hospitality, or related field
  • 5+ years of experience as a Travel Agent or in a related field

Please send your resume and a brief cover letter outlining your experience and qualifications for the position.

Job Description Template 3:

Job Title: Corporate Travel Agent

  • Plan and book travel arrangements for corporate clients, including flights, hotels, rental cars, and meetings
  • 2+ years of experience as a Corporate Travel Agent or in a related field
  • Strong knowledge of corporate travel regulations and booking systems

Job Description Template 4:

Job Title: Travel Agent (Entry-Level)

  • Stay up-to-date with industry trends and travel regulations Qualifications:
  • 1+ years of experience in a customer service or sales role; experience in the travel industry is a plus
  • Strong communication, customer service, and organizational skills
  • Proficiency in basic computer software, such as Microsoft Office Benefits:
  • Flexible scheduling options How to Apply: Please send your resume and a brief cover letter outlining your experience and qualifications for the position.

Frequently Asked Questions

What is a travel agent.

A travel agent is a professional who specializes in helping clients plan and book their travel arrangements, including transportation, accommodation, tours and activities, and other related services.

What are the key responsibilities of a travel agent?

Some of the key responsibilities of a travel agent include helping clients plan and book their travel arrangements, providing expert advice and recommendations, researching and comparing travel options, handling reservations and payments, collaborating with other travel professionals and vendors, and maintaining accurate records.

What skills and qualifications are required to become a travel agent?

Travel agents require a range of skills and qualifications, including excellent customer service and sales skills, organizational skills, technology savvy, cultural awareness and language skills, relevant education or certification, and relevant experience in the hospitality industry or customer service.

What is the work environment and schedule for a travel agent?

Travel agents work in a variety of settings, including travel agencies, corporate travel departments, and home-based offices. They may work full-time, part-time, or on a flexible schedule that includes evenings and weekends.

What is the average salary for a travel agent?

According to the U.S. Bureau of Labor Statistics, the average salary for a travel agent is $40,660 per year.

Is the job outlook for travel agents positive?

The job outlook for travel agents is expected to decline by 26% between 2019 and 2029 due to the increasing use of online booking platforms and self-service options for travelers. However, travel agents who specialize in corporate travel or groups planning trips may continue to have job opportunities.

Image: Depositphotos

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  1. Travel Sales Manager Job Description

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  10. Travel agency manager job profile

    Salary. Starting salaries range from £20,000 to £28,000, depending on the company's size, location and market. With experience, travel agency managers can earn up to £40,000. In senior-level positions, salaries are generally between £40,000 and £50,000. Salaries vary greatly between agencies, with larger chains normally paying higher rates.

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  12. Travel Agent Job Description [Updated for 2023]

    Click for sound. 2:30. Last updated: September 27, 2023. A Travel Agent, or Travel Manager, is responsible for helping individuals and businesses plan work and personal travel. Their duties include advising clients on travel destinations, creating itineraries and booking plane travel and hotel accommodations.

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    Objectives of this role. Collaborate with clients to craft their perfect travel itinerary. Coordinate transportation, reservations, and accommodations on behalf of clients. Uphold [Company X]'s reputation as a top-tier travel agency through quality customer service and good results. Build and maintain positive relationships with tourism ...

  16. Travel Sales Manager Resume Sample

    Senior Business Travel Sales Manager. 06/2010 - 10/2012. Phoenix, AZ. Operate the Sales Department within established sales expense budget. Use your property's computerized sales management system to manage the hotel's business, including (but not limited to) generating reports, entering business, blocking space and building accounts.

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    While performing the duties of this Job, the employee is regularly required to use hands, sit and talk, see and hear. While performing the duties of this Job, the employee is occasionally exposed to fumes or airborne particles and toxic or caustic chemicals. 4. Travel Operations Manager Job Description.

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