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MakeMyTrip.com Reviews

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Reviewed Feb. 16, 2024

I recently booked HHI-5 star-hotel thru MMT for a good 7 days. This establishment is the possibly of the most rundown hotels there is(irrespective of star category). The paint inside the room, the grossly peeling paints on the outside walls, the flushing mechanism took you almost a century back. My room had flies. It was horrific. Unfortunately with MMT you got to pay 100% upfront and in spite of me trying to see if there was a way I could transfer to another hotel, they offered me Rs 5000 off for my next booking with them within 1 year. No empathy, no genuine concern- they were trying to see if they could sell me even at that point.

Right from my arrival at the reception, the experience was less than desirable. A smile does not cost you even a dime- a concept which most probably they are alien to. I was asked for my identification and then after a while when I was done I was kind of feeling sorry for the lady who had to work to check me in. The list goes on and on.

MMT is an unfortunately the major culprit and thousands of people are following their lead on their selection. I am not even sure if they have even sent a field staff to check this place out. I had also put in my review about HHI on MMT’s app with pictures that speak a lot more than words. I got a response saying that they wanted to thank me for my feedback a millions of people could benefit from my comments. Question is- who needs to get fixed first, MMT or the hotel. I am a businessman too and we all work for money. But if we work only for money, there is a problem.

book my trip holidays reviews

Reviewed Feb. 10, 2024

I used MakeMyTrip to book what was my last ever trip to India. Although I was born there, I will no longer be coming back since there are other places I want to visit. I am very angry with the experience that MakeMyTrip provided with my trip to North India. First, let me share the one good experience that I had out there. The driver and car were absolutely fantastic, and I tipped him separately for the quality of service.

The bad? I was booked into the most unclean and disgusting hotels that I have ever experienced. I have traveled all over India and have experienced a range of hotels, but never as disgusting as this. I am talking about unclean bathrooms, vermin, and worse. In one instance, we were given ripped sheets. This is North India in winter! My wife and I slept with our coats on that night. When we got back to Mumbai, I threw out all my luggage and bought new suitcases. I did not want to bring bedbugs back to my home in the US. The single hotel that was decent was the one my nephew booked for me outside of this godforsaken package.

MakeMyTrip attracts customers by showing a cheap price for their package but not providing the ability to request the quality of the hotel, or which hotels can be booked at the time of payment. You are only allowed to accept whatever they give you for the package. It was very upsetting to be in this situation, and I have warned my daughter and her husband against using MakeMyTrip for their 5-year anniversary trip next year. I told them to book everything themselves. Save yourself the bedbug bites. Book the hotels yourself via TripAdvisor.

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Reviewed Jan. 10, 2024

Makemytrip.com cannot be trusted as a provider of satisfactory tour packages…They screwed up by lying to us of 4 star accommodation and luxury transport,…instead gave us the worst after paying $5900.00 for extremely filthy places to stay, completely documented and photographed…even after immediately informing Ajay ** my contact from this ridiculous organization did not do nothing to investigate their supplier, Discover destination from Georgia, US….the contact being Srinivas. They promise you the world just rip you off if you are not smart….and screw you and your happiness and time…they are totally unfit to do business with…and have to dealt with legally as they are only a scam…scam..scam.

Reviewed Dec. 29, 2023

Except for our tour guide (Babu) who gets 5 stars, our experience with Make My Trip.com was unfortunately very poor. Hotel locations were very poor, except at Thekkady. House boat's so-called super deluxe rooms were pathetic. House boat service was horrible. Kerala Tourism Department should cancel licences of all these Allepy houseboat operations. Actually, company should personally apologize and return our money. Babu was the only savior!

Reviewed Oct. 1, 2023

Very poor customer experience. I was not provided seat assignment, and customer rep kept talking for more than 1 hour and billed my credit card for $ 5821 instead Rs 5821. When disputed I am being told it will take 12 days to process refund. I am not given seat assignment even after all this.

Reviewed Sept. 28, 2023

MakeMyTrip made an error booking two seats for me under my name on the same flight. Mr. ** after taking one hour of my time comes back and tells me I will be charged ₹7000 for their mistake. Terrible customer service and very poor attitude.

Reviewed Aug. 12, 2023

I booked my 5 days trip to Himachal Pradesh from Delhi with MMT. I am not an Indian resident and will be travelling with my sister only. I requested from day 1 to give us good experienced driver. Secondly, they charged me extra for guided tour for 2 placed. Total it cost me around 90 K including good hotels. A day before the trip our driver called and asked me " can he take his wife with him as she want to see the place too" I was shocked and scared as we ladies were travelling. The travel agent named was Guruji Travel. I called 4-5 times to my agent and the travel company office but no one picked the ph. We just said No to the driver.

The day our trip started it was so many unpleasant things happened that I do not wish to remember. There was no direct MMT customer number. The MMT agent named Pooja was just useless. The "guruji " travel agent called us during our trip to know how it was going. I told her I can not say much as we are travelling with this driver and I will report it once we reach Delhi.

When we reached Delhi I told the agency everything and still no one called from MMT. As I started reporting our isssue, a agent called and after couple of email she started arguing and stating that I am lying. I will lie for what?? I wanted to make this trip memorable with my sister but it became nightmare. MMT offered me gift voucher for couple of rupees for our next trip.. Seriously Next trip with MMT?

I want to end by saying after paying 90 K we were given the smallest broken car to travel. Never ever booking with MMT in my life and spreading my story to all my friends in California. Not only bad service but MMT cheated me saying guided tour. No guide was there and as we completed the tour they will not refund our guide tour money. It is a common sense that when we have gone to that place and how come we will not see it if they do not provide any guided tour. In HP there is nothing guide as such unless you do 2-3 days trek.

book my trip holidays reviews

Reviewed July 6, 2023

We (me and my wife with knee pain) booked a taxi (using MakeMyTrip phone app) to go to my town from Bengaluru Airport at 1:AM on May 24th. My mother and relatives waiting for me with father dead body to be cremated after my arrival to home. I paid an advance of Rs 1800+ to MakeMyTrip, the taxi did NOT come, and they did not inform me the cancellation. After waited for a long time on the customer service call and I was told that the taxi got cancelled with a blunt answer.

Reviewed June 21, 2023

Pathetic experience with them. Cheating and fooling people around in India as well not a legit company anymore. Booking ID **. False promises and failing to keep on them, every time they blame on vendors even in case of a pure holiday booking with them for everything.

book my trip holidays reviews

Reviewed March 29, 2023

I wish I could post screenshots where they start refund process because their customer care forgot to inform that changing two airlines needs Indonesia Visa (does it make sense?) while pasenger was booked from Bali to Delhi. Then starts false and emails with lies - they never called or text but claimed they couldn't reach out to me. Though they were sending whatsapp messenger. After 4 hrs they send email - they couldn't reach out to me so they are closing refund process and with this they digested approx 350 CAD.

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MakeMyTrip Review [2024]: Will You Get Your Refund?

MakeMyTrip Review [2024]: Will You Get Your Refund?

Find all you'll need to know about MakeMyTrip, a travel deals company based in India. This business claims to provide a one-stop shop for touring India. But are they actually legit?

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Raeesha is an expert freelance writer who loves to tap into unique perspectives about heritage, art, wildlife, and outdoor adventures. Coming from a country famed for tourism, she also focuses on promoting sustainable travel choices to minimize environmental footprint. Besides the travel niche, she also writes about economics, business, and linguistics. You will find her guides informative and detailed, albeit with a pinch of dry humor.

If you've decided on India for your next big adventure, I'm jealous. What an amazing destination choice!

But with so much to see and do, how can you make the most of your Indian vacation? Whether you're just starting to plan or you're looking for next steps after purchasing flight tickets, you should think about turning to a specialized travel booking company.

There are lots of general reservation platforms like Travelocity or Expedia. While these are fantastic options, MakeMyTrip stands out since its focus is on India travel!

Unsure why you'd want to use something like MakeMyTrip? Imagine this...

You land in an airport, take a cab to the hotel, depart the next day to another location by bus, and depart from there the day after by train. You go on like that using multiple modes of transport and staying at several different hotels.

If all of this info was on different sites and apps, things could easily get lost! That's why you should think about using an app, like MakeMyTrip, to keep your trip plans to India in mostly one place.

You may have heard about travel deals sites like Going or Dollar Flights Club , but today I'll be giving you the down low on MakeMyTrip. This site promises to offer you an integrative service that provides you the best prices all along your travels.

But, will it really keep its promises? Let's find out...

makemytrip logo

What Is MakeMyTrip?

MakeMyTrip (MMT) is a popular online travel platform that provides a wide range of travel services to millions of people worldwide. Founded in 2000 by Deep Kalra, it's considered one of the largest online travel company in India.

One of the reasons travelers choose MakeMyTrip is its comprehensive range of travel services. Expect to be able to plan an entire trip on here, from booking flights, hotels, and vacation packages to arranging bus and train tickets.

MakeMyTrip describes itself as a “one-stop-travel-shop” both for locals and foreigners touring in India. It's easy to use and offers competitive prices, making it an attractive option for budget-conscious travelers.

At present, most of the travel products and services available on the site are for travelers in India. You can either use the MakeMyTrip app or website to place and manage your reservations.

The mobile app is available in both Android and iOS versions.

But we're all travelers here, so you and I both know it's always a good idea to compare prices and services offered by different platforms before booking your travel. I've rounded up all the details you need to know about MakeMyTrip and whether it'll suit your needs and budget the best. 

makemytrip banner

Useful Features

Book train tickets.

You can book your train rides in India via MakeMyTrip. Using their services, you can check train schedules, seat availability, and booking status of your ticket after you've booked.

As the official partner of IRCTC, MakeMyTrip also offers many other services like the ability to book ‘Taktal”, meaning last-minute in English, and special tickets.

Book Hotels

MakeMyTrip.com offers both domestic and international hotel booking facilities. It'll have many options for you to browse, including hotels at a reasonable price or more luxurious resorts. You'll come across great deals and discounts for a hotel room.

Recently, MMT also introduced a selection of hotels handpicked by its internal team, with guaranteed quality and reliability.

Book Bus Tickets

MakeMyTrip India has partnered with bus operators in India to provide e-booking services. You can check seat availability, book bus tickets online, and receive real-time updates of its location.

Book Flights

MakeMyTrip lets you compare flight fares of different operators and book the best deal for your destinations. Flight booking is available for both local and international destinations, with discounted fares offered from time to time.

On a second note, if you can’t find cheap flights on this website, another great place I love to find cheap flights on is Skyscanner !

Book Holiday Packages and Events

In addition to sorting your accommodation and transportation needs, MMT also provides holiday packages to different local and international destinations.

Get ready for lots of fun! You can book tours to attend special events and festivals for you and your travel friends to enjoy.

Foreign Currency Exchange

Foreign currency exchange is another popular feature offered by MMT via Fxcart . You can compare the exchange rates between different licensed dealers and select the best offer.

You may not think this is a big deal, but saving some money on currency exchange will make you feel good! It could even keep you under budget in some cases.

makemytrip website flights

How to Use MakeMyTrip

So you've decided to use MakeMyTrip to book your next trip to India, but you're not sure how to use it? No problem, I've got you covered.

From flights to hotels to transportation, here's a step-by-step breakdown on how to use MakeMyTrip:

Step 1 - Start by visiting the MakeMyTrip website or download the app. The homepage will show you various options for travel, including flights, hotels, and holiday packages.

Step 2 - Create a new account, if you don't already have one. After signing up with your email, Google account, or Facebook account, you'll have access to all of MakeMyTrip's features and services.

Step 3 - Next, select the type of travel you're interested in. If you're looking for flights, for example, click on the "Flights" option and enter your departure and arrival cities, travel dates, and number of travelers.

Step 4 - Once MakeMyTrip gathers the results, you can filter the results by price, airline, or departure time to narrow down your options.

Step 5 - Choose the best option available for you. But remember to make sure to review the details. The worst thing is to find out after you've booked that there are issues with your reservation!

Step 6 - After choose the option you want, review your booking details and make any necessary changes. This is where you add extra baggage or select a seat. Once you're satisfied, click "Continue" to proceed to the payment page.

Step 7 - Finally, confirm your booking and make the payment for the full booking amount. MakeMyTrip accepts various payment options, including credit/debit cards, net banking, and mobile wallets.

woman booking travel using MakeMyTrip India

Making Changes to Your Booking

So, you've made a booking on MakeMyTrip, and now you need to make some changes? Don't worry, it's not as complicated as it sounds.

Whether you need to change the dates of your flight or hotel stay, add or remove travelers, or even cancel your reservation altogether, MakeMyTrip aims to make it easy for you.

To make changes to your booking, simply log in to your MakeMyTrip account and go to the "My Bookings" section. From there, you can view your booking details and make any necessary changes or cancellations. Keep in mind that any changes or cancellations may incur extra charges, depending on the policies of the airlines, hotels, or other service providers.

In some cases, you may also need to provide your booking ID along with any other relevant information, such as your name and contact details.

Remember, read the terms and conditions of your booking carefully before buying! They may vary depending on the type of booking and the service provider. By knowing this information before you book, it will make your life easier.

If you're unsure about any aspects of the process, try reaching out to MakeMyTrip's customer service for assistance.

Convenience

Instead of using multiple apps or websites, you can use MMT to sort everything from your flights to hotels to other transportation needs. It covers both public and private transportation modes in India.

Plus, you can track and manage all your reservations from a single mobile app. Pretty great if you ask me!

You can easily find cheap flights, hotel booking offers, and discounted holiday packages on MakeMyTrip. Although the number of deals available depends on your destination, many users have managed to bag some great deals, even on last-minute bookings.

Users might also receive discount coupons that they can use for their future travel bookings. For thrifty travelers, I think you'll be impressed by some of the deals found on MakeMyTrip.

makemytrip mobile interface preview

Booking Issues

We came across a lot of bad reviews of MMT that highlighted numerous issues users encountered with regards to booking. In many cases, the bookings were not registered with the service provider, although the user had placed them via the MakeMyTrip website.

Some of the locations of hotels shown on the MakeMyTrip website are also inaccurate.

Refund Issues

From the info I gathered, their cancellation and refund process is also unreliable, and it takes ages for users to get their money back. Issues like these can easily frustrate anyone as it defeats the primary purpose of apps like MakeMyTrip. That is to eliminate the stress and hassle!

Poor Customer Service

Another main drawback of using MMT is their unreliable customer service, although customers are promised a 24/7 support team. The contact numbers are unresponsive most of the time, and they take a long time to reply to emails. Many customer complaints highlighted this issue.

So, the chances are that it would be difficult for you to sort an issue regarding booking or refund through them.

What Real Customers Are Saying

Before you book, I understand you want to hear more about the good and bad about MakeMyTrip. But, not from me... it's always better to hear about what real customers who've used the service are saying.

I've looked over customer reviews on Consumer Affairs , Trustpilot , and Mouthshut.com .

On all 3 websites, the ratings are overwhelmingly negative. On Trustpilot and Mouthshut combined, over 37,000 reviews rated MakeMyTrip with a measly 1.58.

On Consumer Affairs, MakeMyTrip faired a little better. Consumer rated the site with a 3.6 average.

So, what are the main complains from customers?

The most common problems revolve around the bad service that customers experience when booking travel through MakeMyTrip.

Whether people are planning for international travel or within India, there are often bumps in their plans. This can include not being notified about flight changes, and only realizing when they try to check-in. Other people have had bad experiences with their hotel quality or the room not even being available!

And, when they go to talk to MakeMyTrip customer care agents, they receive terrible customer service. If they get responses at all. Most buyers have expressed long refund times, rude staff, and overall lack of knowledge when dealing with their staff.

Makemytrip group traveling

Is MakeMyTrip Worth It?

In short, it may be risky to book with MakeMyTrip.

If it offered out-of-this-world experiences that you couldn't find anywhere else, I'd say you should take the plunge. However, as there are many other travel deal sites that can get you good deals, it may not be worth it to deal with their customer service issues.

That being said, some users haven’t encountered any issues when booking via MMT. And if you find a deal on the website that you can't pass up, you can take the chance booking it.

Just keep in mind that if anything goes wrong, you may need to go through a big hassle with their care team. In fact, it is a legit service that has a significant customer base.

A close alternative is Trip Hobo, and you can read its review here .

Our Rating: 2.3/5

  • Convenient to use
  • Bookings all in one place
  • Lots of discounts
  • Poor customer service
  • Issues with bookings
  • Issues with refunds
  • Not unique compared to competitors

Get More Organized With Pilot

No matter which travel deal site you decide to use, planning a trip can be tricky. After all, there are so many things to remember!

Before you leave, think about the hotels and flights you need to book. On top of that, you'll need to decide on what activities you want to do and how much budget you can spend on eating out.

If you're looking for a reliable travel planner to keep all these plans in one place, try Pilot!

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Disclosure : Pilot is supported by our community. We may earn a small commission fee with affiliate links on our website. All reviews and recommendations are independent and do not reflect the official view of Pilot.

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Myholidays has a rating of 1.38 stars from 203 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Myholidays most frequently mention customer service, credit card, and full refund problems. Myholidays ranks 229th among Travel Search Engine sites.

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Critical highlights

  • Bad communications, Bad customer service , simply scammers.
  • End of January 2021, I see that LEVEL has issued the refund, but not to my credit card .

“Flight booked to Maldives”

I have booked a flight to Maldives, firstly I get trouble to find my PNR my flight was after 2 days but I didn't receive PNR, thn Mr. Sean did best job to find my solution. Thanks myholidays, happy with the service.

“Refund problem, asking for more amount”

I book ticket with myholiday my money was reduced as per there fare. Next day I got an email stating the airline have increased the price so I have to pay more in order to get a confirmation ticket. When I ask about refund they are saying they need to ask an airline. But when they send you an email it's clearly written that they will pay full refund. And when I check with airline fare it's much lesser than myholiday. Com. It's completely fraud company.

Q&A (9)

Are you a fraud are you a fraud .

They are fraud! They are very smart in doing it. They keep blaming the airline and they push u to the end until they take all the money and u r locked

Has anyone actually got their money back from these people? as i too am still waiting for a refund. Has anyone actually got their money back from these people? as i too am still waiting for a refund.

No I never received a refund nor a credit voucher, they are frauds.

I recently booked a plane ticket and havent recieved a confirmaation email. I recently booked a plane ticket and havent recieved a confirmaation email.

I recently booked the air ticket from myholidays site and havent received air ticket and payment deducted from my credit card. And after several mail and asking for payment refund that also myholidays is not giving

I need the phone numbers

We are only wasting our money for we didn't use theire service...i want refund at least 20% of the ticket coast., why it spent more weeks before you refund and why only 5% you refund,i saw in the ticket it refundable at least you refund 20% of ticket caost,, why i get refund only 5% only i saw the ticket it refundable,even 20% my money back,.what kind of travel agency thismostly they will refund 20%why, why i get refund only 10percent, dear my holidays, why is it difficult for you to give customer service to people who trust you with their money booking with you is based on trust, can’t see your question ask to get answers from the myholidays staff and other customers..

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From the business

Myholidays.com is an online travel Company and a commercial website which was established in 2015. We help users to find discount rates for travel-related purchases such as airline tickets and hotel stays. We aren’t the direct supplier of these services; instead, we facilitate the provision of travel services by our suppliers to our customers. We offer deals on regular and charter flights, low-cost airlines, hotels, dynamic packages, holiday packages and travel insurance within its localized sites across 13 countries and territories, offering prices in local currencies - United States, Peru, Columbia, Argentina, Canada, Brazil, Chile, Switzerland, Israel, India, Philippines, Australia, Germany, Egypt, Spain, France, Italy, Singapore, South Africa, United Arab Emirates, Saudi Arabia, Qatar, United Kingdom and one common website for the rest of the world in English.

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book my trip holidays reviews

My name is Yash. Me and my father are planning a European vacation for the whole family. We came across a holiday package on makemytrip.com. It seems pretty organised and systematic but we're unsure whether MMT is reliable for a European vacation. Please let me know your views

' class=

I am agree with Mr. Prasad if you are looking package from UAE to Europe then better to use local agent. You may check website of Thomas Cook / SOTC , they are better and well organized agencies.

book my trip holidays reviews

Few days back, I was reading poor experiences with Makemytrip traveler. I think booking with local agent is better than booking with agents abroad.

There are both Positive and Negative reviews of MMT, but honestly when it comes to services, then the services offered by MMT is very poor infact their customer care is worse

For International Locations It's better to check different travel Portals before final booking. There are lots of OTAs like Makemy Trip, Yatra, Via, Thomas Cook etc. Check the options always better before any final decision.

Seriously go with your local travel agent / SOTC or thomas cook.

They might charge little bit more as compared to MMT but you wont face any probelm in your trip.

This topic has been closed to new posts due to inactivity.

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Excellent service from Sam

Excellent service from Sam, who was so helpful and patient as we planned this trip with several changes of mind, on our part, about the itinerary and length of stay. He was knowledgeable and professional throughout the procedure. A great start to what we hope will be a trip to remember, for all the right reasons.

Date of experience : 09 February 2023

Trip to Iceland

Our trip to Iceland was placed in the much capable hands of Donna what a relief it was for us from booking our holiday to checking us in making sure all our needs were met you are beyond a star Donna . I just had to use your company again to plan my trip to Paris Amsterdam n Venice and as usual u went the extra mile for us Thank you Donna and MyHolidayTravel for creating memories for my family . Going forward I will be using your company for all of my future trips .

Date of experience : 30 August 2022

Donna was very very helpful in every…

Donna was very very helpful in every way. She went out of her way to help make our holiday to Iceland as smooth as possible. I am very grateful to the staff as well. Donna is an asset to the company. Her help was much appreciated

Date of experience : 27 November 2023

Brilliant experience

I booked with my holiday travel and the agent who helped me was called Donna she was fantastic with organising my little break away to Iceland ,any questions I asked she helped and made sure everything was in place. I would definitely use this company again as they were brilliant from the start and I never had any problems,so I would recommend my holiday travel to my family or friends 100%.

Date of experience : 06 October 2023

I have just rescheduled our Iceland…

I have just rescheduled our Iceland trip for December 2022 with Donna. She is amazing - incredibly patient and helpful - nothing was too much trouble and she even found a better standard of hotel for us at the same price with use of the spa facilities. I would absolutely book with Donna again

Date of experience : 21 February 2022

3 people and only 2 beds! Plus no customer service …

I booked a trip for myself and 2 sons (11 & 14) and requested a room to accommodate 3 people. We arrived at the hotel to find out that they do not do extra beds in rooms and so my son ended up sleeping on the floor. I called the agent several times who just kept telling to phone different numbers and dirt it out myself. Not only did it not get sorted out but I ended up with a phone bill of over £50 trying.

Date of experience : 13 January 2023

Fantastic Holiday!

Peter booked us another fantastic trip away. This time to Portugal. 3rd trip through Peter everything was spot on including apartment transport and resort. He is defo sorting our next one out too.

Date of experience : 01 June 2023

Quick and Professional service from MyHolidayTravel

Donna was very helpful and dealt with everything for me, I was able to get the airport transfers and also breakfast at the hotel sorted without any problem,. something less for me to worry about. Donna was quick, professional and gave me confidence with my booking. All travel documents, transfers and tour excursion paperwork came through with a couple of hours of me talking with Donna to confirm everything was correct before she went ahead and booked it all. Great service, looking forward to our trip now. I'd recommend MyHolidayTravel and Donna to everyone thinking of booking this type of break.

Date of experience : 04 October 2021

Excellent service

My name is Robin Robert. I have booked my holidays for me and my wife to Spain through my holiday booking. My travel advisor Is DONNA and she has helped me a lot in this booking. She has booked a hotel accommodation, flight ticket and airport transfer in a affordable price. She is friendly, polite and easily approachable. She has answered each and every query of mine and explained everything in detail. I will recommend Donna and my holiday booking to my friends and also I am looking forward for booking another holiday with Donna. Thank you Donna for all the help.

Date of experience : 06 May 2022

My husband and I booked a trip to Iceland in February 2023. The company has been very helpful regarding trips, accommodation etc.. They've answered all my concerns in a helpful manner. Everything has been straight forward. Thank you guys..😁

Date of experience : 12 February 2023

Always there when needed!

My agent was Donna and she was fantastic from beginning to end of my booking the trip and being on holiday. I was able to contact her about any issue, like booking travel in Iceland and out Northern Light tour being cancelled. Donna was on the case to get a refund for the tour. Thank you Donna - you are fantastic and I would definitely use the firm in future!

Date of experience : 29 March 2022

The best travel agents we have used!

The best travel agents we have used! Ricky has just rebooked our holiday for the second time due to COVID-19 and he has been absolutely brilliant from start to finish. He has made our whole booking experience so much easier than anywhere else we have booked. He’s quick to answer any emails and phone calls, he also has sent over multiple quotes to get the exact booking we wanted. Ricky explained all the different options for moving our holiday and provided all information as quick as possible which made our whole experience stress free. The best travel agent myholidaytravel we have used! Do not hesitate to book any holidays through this company! The customer service is 10/10! Thank you for all your hard work in these uncertain times in travel! We will be sure to book with you next time too. Thank you

Date of experience : 31 March 2021

Absolutely excellent service from Donna

I booked through Wowcher a deal with MyHolidayTravel.co.uk and cannot speak highly enough of my experience with this company. I accidently put in my married name onto the booking form which caused me concern as the plane tickets would not match my passport. After emailing the company on a Sunday morning a lovely lady called Donna gave me a call and was so helpful and efficient. She sorted everything out straight away and was so calm and reassuring my anxieties disappeared. She also managed to sort my transfers and a room upgrade without any problem. Everything was sorted straight away. I will definitely use this company in the future and hope that this company realizes what an asset Donna is to them. I cannot thank her enough. Excellent service! 11/10!

Date of experience : 05 September 2021

Family Holiday

We booked our family holiday and weren’t disappointed. Dona who helped us in our booking was amazing. Each and every detail was explained with our booking what is available and what wasn’t.Keep the good work Dona. Would recommend this company.

Date of experience : 07 April 2021

My first time booking with this site…

My first time booking with this site and I’m happy about the customer service provided by Ramsey for my flight to Mexico . Great packages , He was very prompt in answering all my questions and helping me in my booking . I do recommend him for his service and dealing with me with patience and giving ideas about the place . Thank you Ramsey .

Date of experience : 05 October 2021

Wonderful holiday in Iceland

A wonderful experience in Iceland impeccably organized by Donna. With my disabled husband she also arranged for the hotel to be in the heart of Reykjavík. We couldn't have asked for more.i would definitely suggest this tour operator and Donna specifically because she'll go the extra mile and will always answer all of your questions.

Date of experience : 23 June 2022

Ramsey was brilliant he helped me with EVERYTHING

Ramsey was brilliant he helped me with everything every single little detail as it was a surprise. Great communication and easy payment. a dream and a pleasure to deal with. Definitely doing a booking this way again. A credit to the company, thank you

Date of experience : 16 July 2021

i would like to thank sam for…

i would like to thank sam for accommodating me with regards for our upcoming trip to iceland, quick reply with my queries and being so kind and patient with me, will surely book again. Thank you

Date of experience : 05 October 2022

I would like to thank Donna very much…

I would like to thank Donna very much she was always there for me she helped me a lot if I could I would give her 10 stars not 5 I recommend to everyone MyHolidayTravel.co.uk excellent experience with them

Date of experience : 04 July 2022

I was a bit sceptical at the beginning…

I was a bit sceptical at the beginning because I don't like booking holidays online. Donna was very helpful and answered thousands of my questions. I will not hesitate to book again with this travel agency. Iceland was amazing.

Date of experience : 19 March 2022

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Worst service ever

Worst service ever. Their website says there is a 100% refund on flight cancellations, I called in to cancel my flight and now there's a 546 AED fee I must pay. The service guy said he would see how he could assist me I called Tuesday it was Saturday but still no response.

Date of experience : March 16, 2024

No 1 WORST SERVICE

No 1 WORST SERVICE I booked a ticket from Abudhabi to Mumbai dated 9th May 2024, though the MMT platform, but flight has been canceled by Airline due to bankruptcy. Till (7th Feb 24), I have not received a refund amount 382 Dihram from MMT. I called 20 times & spent 150 Dihram on phone charges. MMT is giving excuses, saying money will be refunded as they receive it from airlines. I have very wrost experience with MNT & I will never going to use this platform hence forth. I will rate this as minus five-star. Please don't use this platform for any service.

Date of experience : May 09, 2023

Mixed experience

I pre booked a taxi in Kerala. The customer service WhatsApp chat was very unhelpful when I had a problem. They told me to use the website to modify my booking but when I was unable to do it through this, I responded again on WhatsApp and they ignored me (despite being online). When I arrived at the station to get my taxi, somebody called me but spoke no English at all. I couldn’t even be sure it was my driver. It took 45 minutes for me to find the driver because we were unable to communicate. The only saving grace was that when I was finally able to speak to customer service on the phone, they spoke good English and managed to help me find the driver by translating on the phone. I have given 3 stars for this reason, and because eventually I did reach my destination. However, I would probably not use this service again or recommend it as it was a stressful experience.

Date of experience : March 05, 2024

Horrible horrible customer service

Horrible horrible customer service. I have been waiting for almost over a month for my refund to get credited for a flight cancellation booking. They still haven’t done anything yet. Don’t ever book ur flight tickets from these ppl. They rip off their customers

Date of experience : March 04, 2024

I use to be a loyal customer to them…

I use to be a loyal customer to them but it seems they have started cheating their customers. Misleading them with false information about the hotel. Sometime the booking is confirm but when you go to the hotel they say there is no booking and charge you more at the hotel.

Very bad Experience

MakeMyTrip agent made my ticket over the call and She (Nisha) made my wrong ticket UK to Canada when I reached Uk airport to take the flight for canada and there I got to know that your flight is booked from USA to Canada instead of UK. When I called to Makemytrip about my wrong tickets they denied that they made my ticked they said you made your ticket by yourself on website. Due to Makemytrip mistake I had spent lost of money and 10 days in uk. I have all the recordings. I have called 1000 of calls to resolve this issue. After one year I got my tickets refund. If any body need help for refund pls call me on WhatsApp number +919350562901 Now I am I canada. But I will help other to get refund.

Date of experience : April 07, 2023

This is one of the worst companies I…

This is one of the worst companies I have ever used and my experience is indicated in the similar reviews here. I booked a flight which was cancelled by the airline, MakeMyTrip gave you an option for a refund which I took. They only refunded me 40% however the Airline refunded the full ticket price to MakeMyTrip. In addition I paid for their insurance to cover such eventualities. Now they make it impossible to contact them sending me around the houses. Just a bunch of crooks, avoid at all cost.

Date of experience : February 01, 2024

The worst ever travel company in the world. Cheating Indian public and treating them like fools and animals

They took money and promised the earth and provided a very bad experience. Never book with them. There are lots of smaller agents who do a professional job. Avoid these cowboys

Date of experience : February 11, 2024

Five star service from makemytrip

We planned our 5 days trip for my elderly parents to banglore/coorg & mysore. Our travel agent priyanka loyal was helpful from the beginning to smooth our experience as this was our first time booking. Priyank kept me guided throughout payment process & informed about driver detail near the time

Date of experience : January 17, 2024

I wanted to share my recent experience…with MMT

I wanted to share my recent experience with Make My Trip's customer care. It has been an incredibly frustrating and challenging process. I've had to call them more than 100 times, and it feels like they just don't get it no matter how many times I explain and now they are absconding totally not reachable I had booked a package for Ayodhya with my senior citizen paents had i not been thee with them they would have taken them for a ride and looted them of every single penny.It's been a never-ending back and forth that has caused me and my parents a lot of stress, both mentally and physically. They have cheap very very cheap and third class drivers and the cheapest hotel is booked with no basic facilites too but customer is charged a high price, but the lack of assistance and accountability from MMT has been disappointing. It's frustrating to not get the support and resolution that I expected. By sharing my experience, I hope to raise awareness about the challenges that can arise when dealing with customer care. It's important for companies to listen to their customers and provide effective solutions. If anyone has any advice or similar experiences, I would greatly appreciate your insights. I request anyone not to book anything through this company since hey are looters/fraudsters and very very cheap people out there.They have to learn a lesson and should follow some ethics in the society just making money by looting people will not go a long way.

Date of experience : March 01, 2024

Airlines negligence to passenger ( MAKE MY TRIP)

I booked the flight using MAKE MY TRIP from Bangalore to Kuwait departing on 2 February at 21:35 hrs but the flight delayed to depart and finally landed to Mumbai at 1:00am instead of 23:20 hrs. The next flight was at 2:15am, my baggage was not transferred so I must claim and head to kuwait flight but I couldn’t make it. The layover was 3 hrs but ended up to get the layover for only 1 hour, if it was direct connecting flight without baggage claim I would have somehow made it but that wasn’t the case, they negligently asked me to claim the baggage at Mumbai airport and then board the kuwait flight also the gate closes 20 minutes before departure so kuwait airlines deliberately left me and travelled, no care was taken to passengers. I have to pay additional 40000rs to catch the next flight to kuwait, I lost my money and time. They just frustrated me unnecessarily. I am just asking MAKE MY TRIP to give me my full refund for all the inconvenience I had and the struggles I have been through. MAKE MY TRIP is not taking any responsibility.

Date of experience : February 02, 2024

Worst service…fraud company

Whoever is trying to use MMT service please DO NOT TAKE THEIR SERVICES AT ALL. THEY WILL MAKE YOUR LIFE HELL. Read all the post of people suffering due to MMT non transparency in dealing and ignorance towards customer service.... Do not take any service from MMT otherwise u too will lose your money..... Stay away from MMT.... #BOYCOTTMMT

Date of experience : August 08, 2023

Horrible and we were food poisoned

Horrible , please don't use this tour organizer. Their guide force you to eat at his preferred restaurant (what ever reason) and we got sick , forced to cancel second part of trip. All 5 members got food poisoned. Throwing and motions, still sick after 10 days. Also guide force you to shops where keepers yell and force you buy. Specially foreigners AVOID makemytrip

Date of experience : January 21, 2024

Reliable long distance taxi booking app.

I booked 2 long distance taxi rides (300km+) at short notice with MMT through the MMT app after Booking.com screwed up. On both occasions, the cabs were clean with functioning seat belts in front & rear. The drivers were courteous and not wreckless. They arrived well before the allotted pick up time and contacted me directly to confirm pick up details ensuring that we were not left hanging. They stoped for refreshments and toilet stops without having to be asked. The fares were reasonable and I could pay with a UK credit card via the app. The app is user friendly and pricing is transparent. MMT is now my go to app for long distance taxi bookings in India.

Date of experience : January 27, 2024

Did make a flight booking for Feb 04 and Hotel too

Did make a flight booking for Feb 04 when checked at last moment it was for Mar 17 Dont know how, lucky I had got change make to a change and got it fixed with air India , Also had made hotel booking for one day turned out it was for 10 am to 5 pm??, Tried to pay to get the full day and it created a another booking for same day and same time , so Lost all my money twice WHAT A SCAM

Date of experience : February 04, 2024

Charging extra and not returning money

One of the bad coustomer service. I bought extra luggage of 3kg (₹1350) from the app which didn't reflect in the airline account and I got to know this in airport, so I had to again pay for extra luggage in the airport.Funny part airport people gave me 6 kg in ₹1300. The ground staff asked me to reach out the customer service which had some technical issue at that point and I was unable to reach them for next 3 days. Finally after a week when I was able to reach them over a chat a lady name Rebanta asked me to send the pdf of the amount I paid in the airport and I did that immediately (dated 14th feb'24). For last 9 days they are giving me timeline of 48hrs and still the process is going on. I wish they had option of attaching mail or screenshot here, it would have been easy for me to show the MSG I received after paying online and the amount again I paid in the airport. Repeatedly I told them please give me a exact timeline which they have failed. I would request please purchase the extra luggage from the respective airlines websites and this I was even warned by the airport ground staff people. P.s. my traveling date was 8th feb'24

Date of experience : February 08, 2024

Great experience their services

Great experience their services. They are really helpful.

Date of experience : February 03, 2024

We are sr citizen couple & had received…

We are sr citizen couple & had received the worst possible service from MMT & agree with other reviewers on their comment. Our ordeal & harrowing experience described below in brief 3N London & 2N Manchester customised tour package availed from MMT City centre 2 office Kolkata & are still repenting. No support whatsoever. First the pick up at Heathrow did not arrive & lying later saying they came did not find us & left forcing us to spend 70GBP to reach hotel arranged by MMT. Hotel name was changed & MMT did not inform us & we were loitering the dark street very unsafe at late night hours & by stroke of luck could locate the hotel. It is so small that people like us will have probably never seen such pigeon holes being paraded as hotel rooms. Elevator is so small that it cannot even accomodate a large suitcase, let alone the guest in person with this. Bed occupies the whole of room & toilet is so small that body movements are completely restricted. Bodily or even limb manoeuvre inside the room runs the risk of collision with wall. It is unliveable in true sense!! Next HOHO bus service for London arranged by MMT is not to be seen, No answer to our phone calls whereas the deal was some one will call us. We spent money on subways & other transport & did the sight seeing ourselves. Next London Manchester rail ticket was alright but it travelled late. Despite clear brochure of Avanti West Coast, agency running the train, about compensation of delay, MMT is refusing to provide the same All the while the so called relationship manager of MMT, who promised to help on any issue any time before the tour ,started disconnecting our desperate calls for help & was hopelessly discourteous & indifferent to our ordeal Back to our place we approached customer protection office & leant that we have to hire an advocate with minimum expense of INR 15000. Kindly guide me if someone has experience of settling matter through customer protection court. I wonder how the disputed amounts below the advocate fee is settled legally. Real clincher is yet to come After lot of efforts (this is another story) I could send a legal notice to MMT & they replied back that they will compensate max a little over INR 6000 for HOHO bus trip & have completely denied any other claim. Faced with dilemma of either pay up advocate & face uncertain verdict or accept the MMT offer, I opted for the latter & replied them back on my acceptance & my bank details. 2 months have elapsed & no signs of any remittance. If the MMT does not honour their own commitment written on their official letterhead, what else one can expect. MMT also does not have any customer redressal mechanism as I learnt the hard way. I had many previous dealings with MMT but no major complaints there but this one truly disastrous. In my experience MMT is ok for domestic package tour only but is a sad experience for international tours & more so if one makes it customised. Their relationship guys are rude & inexperienced and in most cases are clueless.

Date of experience : May 22, 2023

The travel executive didn't bother to introduce himself on the call. Thankfully we have Truecaller to identify the unknown callers. He called to say we will get back to you and since than there has been complete silence. I won't waste a moment further for MakeMyTrip. It isn't worth approaching you guys.

I have paid 22500 inr for 2 tickets…

I have paid 22500 inr for 2 tickets from Goa to Delhi on January 16. Money had gone from card but their web page had shown that transaction unsuccesful. I have tried to contact them via phone while I was in India, but all unlucky. So I had to buy tickets via another platform. I have sent them all approval and bank documents that money had gone. They are still not answering to my messages when I can get my money back. Please answer my messages! I am writing from my personal e-mail: soul7mind@gmail, and my work e-mail: k.dovlet@kip.. Regards, Dovlet Kakabayev

Date of experience : January 18, 2024

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COMMENTS

  1. Book My Trip Holidays Packages, Tour & Travel Itineraries

    Our experienced team specializes in organizing tours / Holidays to various travel destinations. We cover a wide spectrum of itineraries ranging from marvelous temples of South India, enchanting backwaters of Kerala, acclaimed heritage sights, forts and palaces of Rajasthan & North India. From the pristine beaches of coastal Goa to wildlife and ...

  2. Read Customer Service Reviews of myholidays.com

    MyHolidays Reviews 3,677 • Average 3.7 VERIFIED COMPANY myholidays.com Visit this website Write a review 3.7 3,677 total 65% 7% 2% 1% 1-star 25% Filter Sort: Most relevant Svetlana Svetlana 1 review RU A day ago Scammers Scammers! I bought tickets Moscow - Istanbul. But the tickets weren't issued immediately how it goes usually.

  3. Read Customer Service Reviews of mytrip.com

    mytrip.com Reviews 61,814 • Average 3.0 VERIFIED COMPANY mytrip.com Visit this website Write a review 3.0 total : Most relevant TN Tore Nilsen 5 reviews NO 16 hours ago Invited I have used mytrip for booking plane… I have used mytrip for booking plane tickets many times over the past 3 years.

  4. DestinaHolidays Reviews

    The communication is prompt, a bit informal, but they are working for you and get the job done. You tell them what you want, and they make it work. If you really have a tricky itinerary, Destina is the place to go. Well done Sumair. Date of experience: January 19, 2024. Reply from DestinaHolidays. Jan 20, 2024.

  5. MyHolidays Reviews

    MyHolidays Reviews 3,677 • Average 3.7 VERIFIED COMPANY myholidays.com Visit this website Write a review 3.7 3,677 total 5-star 65% 4-star 7% 3-star 2% 2-star 1% 1-star 25% Filter Sort: Most relevant hatif manan 1 review PK Feb 16, 2024 payment and booking issues resolved

  6. Top 868 Reviews From Legit MakeMyTrip.com Buyers

    MakeMyTrip.com Reviews ConsumerAffairs has collected 868 reviews and 703 ratings. Sort by: Recent Filter by: How do I know I can trust these reviews about MakeMyTrip.com? Subhojit...

  7. MyTrip Reviews

    MyTrip has a rating of 1.8 stars from 1,465 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MyTrip most frequently mention customer service, return flight, and credit card problems. MyTrip ranks 629th among Travel Agency sites. Service 693. Value 657. Shipping 459. Returns 573.

  8. Mytrip Reviews

    Think twice and read reviews before booking withMy Trip. My son and his friend booked flights through MyTrip for a holiday to Australia for Christmas and the New Year. When they got to Gatwick they found that the first part of their journey was delayed meaning they would miss the other two connecting flights.

  9. Plan My Tour Reviews

    1-star 2% Filter Sort: Most relevant Joanne Pipe 2 reviews GB A day ago IT WAS LOVELY THAT BEN CALLED ME AND… IT WAS LOVELY THAT BEN CALLED ME AND ASKED ME IF THEIR ANY CONCERNS I MAY HAVE HE ASKED IF I HAD CHECKED IN WITH RYNAIR BOOKED SEATS ECT...

  10. 496 Reviews of Makemytrip.com

    MakeMyTrip has a rating of 1.52 stars from 496 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MakeMyTrip most frequently mention customer service, next day, and bad experience problems. MakeMyTrip ranks 237th among Travel Search Engine sites. Service 174 Value 166 Shipping 120

  11. MakeMyTrip Review [2024]: Will You Get Your Refund?

    From flights to hotels to transportation, here's a step-by-step breakdown on how to use MakeMyTrip: Step 1 - Start by visiting the MakeMyTrip website or download the app. The homepage will show you various options for travel, including flights, hotels, and holiday packages. Step 2 - Create a new account, if you don't already have one.

  12. 203 Reviews of Myholidays.com

    Overview Myholidays has a rating of 1.38 stars from 203 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Myholidays most frequently mention customer service, credit card, and full refund problems. Myholidays ranks 232nd among Travel Search Engine sites. Service 81 Value 78

  13. Myholidaytravel.co.uk Reviews

    Myholidaytravel.co.uk Reviews 94 • Excellent 4.3 VERIFIED COMPANY myholidaytravel.co.uk Visit this website Write a review 4.3 94 total 74% 11% 3-star 1% 2-star 3% 1-star 11% Filter Sort: Most relevant HR Helena Rooney 8 reviews GB 6 hours ago Excellent company to deal with! Donna was a pleasure to deal with.

  14. Holiday Packages, Flight Tickets and Hotels Booking

    Best Price Guaranteed Get cheapest prices on all flight bookings Safe & Secure Payments All online transactions are 100% encrypted & secure 24 x 7 Customer Support We strive for 100% customer satisfaction Fantastic Deals on Tour Packages Tour Package Offers 6 Nights 7 Days Bali Honeymoon Package Bali's stunning landscapes, View Details

  15. Is makemytrip a reliable source for booking holiday packages

    2,350 posts. 84 reviews. 108 helpful votes. 4. Re: Is makemytrip a reliable source for booking holiday packages. 9 years ago. Save. There are both Positive and Negative reviews of MMT, but honestly when it comes to services, then the services offered by MMT is very poor infact their customer care is worse.

  16. Read Customer Service Reviews of easemytrip.com

    1 review IN Updated 6 hours ago Great website for hustle free trip… Great website for hustle free trip booking. They organize everything and make sure you get what you want and thank you Pooja Rohilla for organizing my trip. Date of experience: February 29, 2024

  17. Travel

    Feedback Help Plan your trip with Google. Find flights, hotels, vacation rentals, things to do, and more.

  18. Search Flights, Hotels & Rental Cars

    Simply forward your booking confirmations to [email protected] or use the KAYAK app and sync your email account to keep all your travel plans organized in one app, even if you didn't book with KAYAK. You can share your holiday plans with friends and family and also check out your travel stats for past vacations, like how far you've traveled ...

  19. MyHolidays Reviews

    Fraud! Myholidays.com, payment attempts x9 times, one has been accepted, but booking details not been sent. Fraud!! I have booked a ticket: Baku - Istanbul flight (5737 TRY = 167 Eur) The payment for the booking wasn't succesfully finished; however, I have not yet received a confirmation for my reservation. My bank account has sent it price of ticket.

  20. Curated holiday packages

    Home Book My Trip Holidays Tour Packages +91 484 295 6632 [email protected] Soulful Unwinding in Southern Monsoon Monsoon 5 Day 2 persons From INR 22,900 2 persons View Magical Monsoon Delight Monsoon 5 Day 2 persons From INR 32,800 2 persons View Holistic rejuvenation Ayurveda retreat Ayurveda 8 Day 1 person From INR 134,550 person View

  21. Myholidaytravel.co.uk Reviews

    Previous 1 2 5 Next page. [email protected]. 02037451786. 3 Lower White Road, Quinton, Birmingham. B32 2RT. Birmingham. United Kingdom. Do you agree with Myholidaytravel.co.uk's 4-star rating? Check out what 93 people have written so far, and share your own experience. | Read 21-40 Reviews out of 88.

  22. Read Customer Service Reviews of www.makemytrip.com

    1 review IN An hour ago Mixed experience I pre booked a taxi in Kerala. The customer service WhatsApp chat was very unhelpful when I had a problem. They told me to use the website to modify my booking but when I was unable to do it through this, I responded again on WhatsApp and they ignored me (despite being online).

  23. My Holidays Reviews

    Anonymous. " My holidays basically is involved in only collecting amount from people and not giving services to their customers. I have planned a tour to neral on 31st May 2023 and made an online payment to My holidays of Rs. 12000/-. On 1st June, early morning at 03.00 a.m. my father expired.