The Future of Travel: What to Expect in 2023 & Beyond
August 2, 2023.
Thinking about 2023 travel trends? Travelers today are looking for unique and personalized experiences when they go on a trip. From immersing themselves in local culture to recreating iconic movie scenes, there are endless sources of inspiration for those looking to explore the world. Despite the challenges of the past year, the demand for travel remains strong, and travel companies are finding new ways to meet the evolving needs of their customers. As experts in the industry, we are committed to creating customized travel experiences that exceed expectations and provide unforgettable memories for years to come.
So let’s dive into some popular 2023 travel trends, as well as share our predictions for what this means for future years of travel. All survey information comes from the American Express 2023 Global Travel Trends Report.
Exploring Unique Destinations
Travelers today are looking for unique experiences that allow them to immerse themselves in local cultures and explore hidden gems. They want to visit destinations that their friends back home might not know about, and they want to know that their travel decisions are having a positive impact on the places they visit.
According to a recent survey, 89% of respondents agreed that they want to travel to destinations they’ve never visited before. Additionally, 79% of Gen-Z and Millennial respondents expressed a desire to experience a day in the life of locals in the destination they are visiting. Many travelers also pride themselves on finding lesser-known vacation spots before they become popular.
As purposeful travel becomes more important to travelers, supporting small businesses and local communities has become a priority. Around 86% of Gen-Z and Millennial respondents and 83% of all surveyed respondents want to shop at small businesses when they travel to a new location. Furthermore, 69% of all respondents would be willing to spend more on a vacation if they knew it supported the local community. Dining and shopping at local small businesses is seen as a way to bring a more authentic experience to the trip.
As travel continues to evolve, we expect more and more travelers to prioritize unique, off-the-beaten-path experiences that allow them to support local communities and create unforgettable memories.
The Growing Popularity of "Set-Jetting"
Travelers are increasingly seeking out destinations that have been featured in their favorite TV shows, movies, and social media. This trend, known as "set-jetting," has become especially popular among younger travelers.
According to a recent survey, 75% of respondents have been inspired by social media to travel to a specific destination, while 64% of respondents have been inspired by TV shows, news sources, or movies. Additionally, 48% of respondents said they want to travel somewhere they can show off on social media.
While recommendations from friends and family remain a strong influence on travel decisions, social media and pop culture are becoming increasingly important. 70% of Gen-Z and Millennial respondents agreed that they have been inspired to visit a destination after seeing it featured on TV, news, or a movie. 52% of Gen-Z and Millennials said TV shows or movies influenced their booking decisions, compared to only 43% of Gen-X respondents.
Social media platforms like TikTok, Instagram, and Facebook are also becoming important sources of travel inspiration. 46% of Gen-Z and Millennial respondents said they have been inspired to travel by TikTok, while 34% were inspired by Instagram, and 22% were inspired by Facebook.
As set-jetting continues to rise in popularity, we can expect to see more travelers seeking out destinations that have been featured in their favorite media. Travel companies should be prepared to offer unique experiences that cater to these interests and provide opportunities for travelers to recreate their favorite scenes and moments.
Culinary Adventures: Exploring the World Through Food
One of our favorite 2023 travel trends is undoubtedly culinary-related. Food-driven travel is growing in popularity, and people are increasingly choosing their next travel destination based on what they'll eat. A recent survey found that 81% of respondents agreed that trying local foods and cuisines is what they look forward to most while traveling.
When it comes to dining out, 75% of respondents are most interested in eating at local restaurants when traveling this year. Furthermore, 66% of Gen-Z and Millennials agree that they get most of their inspiration for where to eat and what to eat from social media.
Younger travelers are particularly interested in food-related activities. 47% of Gen-Z and Millennials say they have planned an entire trip around visiting a specific restaurant -- compared to 37% of respondents overall. Additionally, 45% of Gen-Z and Millennials say they have planned a trip around attending a food festival, compared to just 35% of all respondents.
For 2023, travelers are most interested in the following culinary activities:
- Local restaurant scene (54%)
- Food festivals (46%)
- Local food tours (41%)
- Wine tastings (39%)
- Dining with live entertainment (38%)
- Brewery tours (34%)
- Chef tasting menus (31%)
- Cooking classes (22%)
When it comes to making dining reservations, not all travelers have the same approach. Solo travelers and couple travelers are more likely to make reservations before arriving at a destination, while friend groups and "bleisure" (business + leisure) travelers tend to make them upon arrival.
Reservation style by traveler type:
As food and travel continue to merge, we can expect even more travelers to prioritize dining experiences in their future trips.
Wellness Is The Wave
Travelers are increasingly prioritizing wellness and self-care when they go on vacation. They want to relax, unplug, and focus on their mental and physical health while also enjoying the sights and experiences of their destination.
According to a recent survey, 82% of respondents said that walking was their favorite activity to stay healthy while traveling. Additionally, 72% of respondents said that they were more focused on self-care than they were a year ago, and 57% of respondents plan to take extended vacations to focus on wellness.
Many travelers see leisure travel as a way to take a break from overstimulation and multitasking. As a result, 75% of respondents are planning to decrease their screen time while traveling to better their mental health. Furthermore, 68% of respondents said that they seek out nature to help them focus on mental clarity.
Travelers' preferences for wellness and self-care activities vary based on their country of residence. Some of the most popular activities include visiting a private beach, getting a massage or facial, detoxing from social media, visiting a premium spa, and practicing yoga and meditation.
Here are three international luxury resorts that provide the perfect environment to help restore a healthy mind and body:
Providenciales, Turks, and Caicos Islands
Ultra-secluded and activity-rich Amanyara, a Fine Hotels + Resorts® Property, is the perfect place to disconnect. Spa treatments incorporate organic cold-pressed coconut oil and other "island-inspired" ingredients to help brighten the skin, calm the mind, and relax the body. The hotel also welcomes rotating experts on stress-management and mindfulness to bolster the year-round wellness offerings.
Cabo San Lucas, Mexico
Nestled into a natural rock formation, the spa at The Cape, a Thompson Hotel, part of The Hotel Collection, features hot and cold plunge pools, outdoor treatment cabanas, and other amenities, all of which are close enough to the beach that you can listen to the waves crashing as you kick back. Select guest rooms also feature copper-leaf soaking tubs to improve skin moisturization and regeneration.
Cape Town, South Africa
The sprawling spa at the 131-room One&Only Cape Town, a Fine Hotels + Resorts® property, is more than just a part of the hotel. It's a leafy harborside oasis of private spaces and winding waterways called "Spa Island." For a more active option, guests can book a customized workout session with a personal trainer.
As wellness travel continues to rise in popularity, we can expect more and more travelers to seek out destinations and experiences that help them prioritize their physical and mental health.
The Future of Travel is Exciting and Full of Possibilities
In conclusion, the future of travel is exciting and full of possibilities. For 2023 travel trends, we learned:
- Travelers are seeking out unique, off-the-beaten-path experiences that allow them to immerse themselves in local cultures, recreate their favorite movie scenes, and indulge in delicious food.
- Additionally, wellness and self-care are becoming increasingly important to travelers who seek to relax and focus on their physical and mental health while exploring new destinations.
At U.S. Sedan Service Worldwide, we are committed to providing our clients with the highest quality luxury transportation and travel experiences. Our fleet of premium vehicles is meticulously maintained, and our professional chauffeurs are PAX-certified and trained to the highest industry standards. From executive transportation to private aviation and everything in between, we are your single source of transportation and can be an amazing compliment to your next travel adventure.
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Travel Technology Highlights of 2023
2023 marked a seismic shift in travel– it’s been a year of ground-breaking tech, significant strides towards sustainability, and many more innovations that have redefined the landscape. From schedule meltdowns to hydrogen powered planes, 2023 was the year of using tech for convenience, optimization, and sustainability in the travel landscape. Here’s a look back at the biggest news in travel technology from 2023.
January: TRAVEL WEEKLY- WHAT WILL CHATGPT MEAN FOR THE TRAVEL INDUSTRY?
Read article >
March: Bloomberg- Southwest Is Modernizing Its Technology With Help From Amazon After Holiday Meltdown
Few airlines faced as significant a challenge as Southwest did this past year, and their solution to an earlier bout of technology-induced disruption now stands as a shining example of how to take digitization in stride. In March, Southwest announced its plans to adopt Amazon Web Services to modernize its infrastructure and applications. The airline, scrutinized in 2022 for its outdated IT that contributed to a wide shutdown, completed a large-scale migration to AWS. By powering services, storing data, and running analytics, AWS brought a significant enhancement to Southwest’s operational capabilities. Since beginning work together, Southwest made major strides in their operations throughout 2023 that we expect to continue into 2024, alongside additional updates like a revamped loyalty program and added routes to new destinations.
May: Associated Press- TSA is testing facial recognition at more airports
June: Travel Weekly- United Airlines plans to deploy air taxis in San Francisco
Sustainability was once again a front-and-center issue this year, and airlines across the world grappled with how to meet the rising need among consumers for more sustainable travel options . One such advancement came in the form of all-electric VTOL aircrafts, which United Airlines took a significant step towards by announcing their plans to deploy electric air travel within the San Francisco Bay Area by 2026. By partnering with Eve Air mobility, an urban aircraft manufacturing company, the two launched an all-electric VTOL (vertical takeoff and landing) air taxi that will reduce carbon emissions and replace car trips. Technological advancements in the aviation landscape are always striving to lower carbon emissions, but this partnership has proven to be hugely significant in achieving an urban sustainable future.
July: Hospitality Net- The Disney-fication of travel: can automated tools make guest experience magic?
August: PhocusWire- Hotel Payment and Booking Company Selfbook Partners with Affirm
High costs have long been a significant barrier to travel for many would-be consumers. Yet, major improvements in payment options have made headlines this past year for making trips more affordable and payments more flexible. In August, Selfbook, a hotel payment and booking company, partnered with flexible payment provider Affirm, bringing adaptable payment options to the hospitality sector. The collaboration featured The Kartrite, Cape May La Mer, and Victor Hotels as the first to be available to book. Affirm’s personalized payments plans showed success too– with over 5% of the bookings in July for these hotels used Affirm. The “buy now, pay later” (BNPL) model has been successful in the retail, service, and other industries, and only proves to hold significant potential in the hospitality industry, with BNPL spending projected to reach $995 billion by 2026.
September: FedScoop- Tech Modernization Fund awards $9M in air travel, textile industry consumer protection investments
November: Financial Times- Hydrogen-electric aircraft start-up secures UK Infrastructure Bank backing
Throughout 2023, sustainable aviation fuel (SAF) has become a major player in the efforts to decrease carbon emissions. That point was only emphasized with ZeroAvia, an aviation start up securing $116 million in its latest funding round–with high profile investors like Bill Gates’ Breakthrough Energy Ventures, Airbus, Barclays Sustainability Capital, and more. ZeroAvia’s plan? To refine their engines, obtain certification from UK regulators, and manufacture a commercial ready 40-to-80-seater fully powered by SAF by 2027. With funding totaling over $250 million, the investments indicate that business leaders view their technology as the next big innovation– marking a significant step forward in the pursuit of greener air travel globally. 2023 has set the stage for an exciting 2024. The continued innovations in greener practices and modernizations position 2024 to be a year of continued evolution and changes to the way we explore the world.
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Future travel experience global 2023.
FTE Global 2023 is designed to help ensure airlines, airports and their partners are well-equipped to adopt new technologies and services, adapt their working culture and methods, and forge new partnerships to support their business growth and passenger experience ambitions. Our unique focus is helping us secure a very strong attendance for this year’s show and we’re pleased to be bringing delegations from many of the most progressive airlines, airports, vendors, government agencies and partners in the Americas region and beyond under one roof. Browse through the full list of registered companies here to see who you can be meeting up with in Long Beach, California this September.
Partner Voices
How Demographics, Loneliness, Work and Climate Will Define the Future of Travel
Rafat Ali , Skift
September 24th, 2023 at 11:11 AM EDT
We are ready to decipher and define the next decade of travel. Are you onboard?
All summer, I was thinking through a few long-term themes that I am obsessed with due to their impact on the future of travel. Books, podcasts, a wide range of media sources – this was the hyper-absorption phase of my learning.
As we enter the busiest week of the year for us at Skift, with the 10th annual Skift Global Forum starting Tuesday, I have written about these themes below. We’ll be discussing them at the Forum with the biggest names in the travel and tech industries.
These are the four major forces that will have the most impact: demographic shifts, the pervasive loneliness crisis, the evolving future of work, and the urgent need for climate adaptation . The pandemic accelerated these trends and they will shape the future of travel in profound ways. The travel industry and global community must confront them now.
1. Demographic Changes: The Aging Global Population
The world’s population is aging rapidly. As the median age of many nations steadily rises, there’s growing demand for amenities, services, and experiences tailored to an older demographic. For the travel industry, this means a potential shift in popular destinations, types of accommodations, and the nature of activities offered.
There will be issues, such as labor shortages, since many travel jobs rely on younger workers. But there is also an opportunity for the travel industry: to craft enriching, accessible, and tailored travel experiences for an older yet increasingly active and adventurous population.
2. The Loneliness Crisis: Addressing Isolation in Western Societies
The pandemic intensified feelings of isolation, especially in some Western societies where community ties may not be robust. It’s a loneliness crisis, and people are seeking meaningful connections more than ever.
The travel industry has a unique chance to help: It can create community-driven travel experiences or group travels centered around shared interests and themes. This issue may also increase the attraction of traveling to collectivist cultures of countries in Asia, Africa and Latin America, and offers a hint for long-term growth potential of travel in those markets.
3. The Future of Work: AI and Evolving Leisure Patterns
The workplace is undergoing a big transformation. Advances in AI are automating a range of jobs, altering the very fabric of traditional employment. There’s no question this change is disruptive. But as work routines shift and provide more flexibility, people might find they have more leisure time.
How will they spend it? Travel could very well be the answer. But travel companies need to be agile, offering experiences that cater to varied schedules and evolving work-leisure dynamics.
4. Climate Adaptation: The Imperative of Sustainable Travel
The immediate crisis of climate change demands immediate attention. For the travel sector, this means confronting the environmental impact of tourism. Sustainable travel practices and investments in green infrastructure are just some of the ways the industry can move towards a more resilient and sustainable future.
At Skift, our commitment is unwavering: to decipher these evolving trends and provide you with insights, research, and global perspectives. Through our reporting, research, and events, we aim to equip you with the knowledge and foresight needed to navigate this changing landscape. As the world changes, the travel industry’s ability to adapt — or lack thereof — will shape our shared future.
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Tags: climate change , demographics , future of work , sgf2023 , tourism , Travel Trends
Future Travel Experience Global 2023
Visit us at b ooth e10 to test drive the latest advances in intelligent airport technology..
Join Veovo at the Future Travel Experience 2023 and learn how AI, automation, and connected decision-making transform airport performances, resource planning, financial outcomes, and passenger experiences.
Visit us at booth C101 to test drive the latest advances in intelligent airport technology. Join Veovo at the Passenger Terminal Expo in Frankfurt, Germany and learn how AI, automation, and connected decision-making transform airport performances, resource planning, financial outcomes, and passenger experiences. Airport-wide machine learning predictions for better operational decisionsLearn how airports reap the benefits of […]
Smarter airports – it’s a description we hear a lot, but it means different things to different people. So, what does it mean from a Veovo perspective? When it comes to improving airport efficiency and the passenger experience, airport operators traditionally focus on one area at a time. For example, measuring wait times at security […]
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The future of tourism: Bridging the labor gap, enhancing customer experience
As travel resumes and builds momentum, it’s becoming clear that tourism is resilient—there is an enduring desire to travel. Against all odds, international tourism rebounded in 2022: visitor numbers to Europe and the Middle East climbed to around 80 percent of 2019 levels, and the Americas recovered about 65 percent of prepandemic visitors 1 “Tourism set to return to pre-pandemic levels in some regions in 2023,” United Nations World Tourism Organization (UNWTO), January 17, 2023. —a number made more significant because it was reached without travelers from China, which had the world’s largest outbound travel market before the pandemic. 2 “ Outlook for China tourism 2023: Light at the end of the tunnel ,” McKinsey, May 9, 2023.
Recovery and growth are likely to continue. According to estimates from the World Tourism Organization (UNWTO) for 2023, international tourist arrivals could reach 80 to 95 percent of prepandemic levels depending on the extent of the economic slowdown, travel recovery in Asia–Pacific, and geopolitical tensions, among other factors. 3 “Tourism set to return to pre-pandemic levels in some regions in 2023,” United Nations World Tourism Organization (UNWTO), January 17, 2023. Similarly, the World Travel & Tourism Council (WTTC) forecasts that by the end of 2023, nearly half of the 185 countries in which the organization conducts research will have either recovered to prepandemic levels or be within 95 percent of full recovery. 4 “Global travel and tourism catapults into 2023 says WTTC,” World Travel & Tourism Council (WTTC), April 26, 2023.
Longer-term forecasts also point to optimism for the decade ahead. Travel and tourism GDP is predicted to grow, on average, at 5.8 percent a year between 2022 and 2032, outpacing the growth of the overall economy at an expected 2.7 percent a year. 5 Travel & Tourism economic impact 2022 , WTTC, August 2022.
So, is it all systems go for travel and tourism? Not really. The industry continues to face a prolonged and widespread labor shortage. After losing 62 million travel and tourism jobs in 2020, labor supply and demand remain out of balance. 6 “WTTC research reveals Travel & Tourism’s slow recovery is hitting jobs and growth worldwide,” World Travel & Tourism Council, October 6, 2021. Today, in the European Union, 11 percent of tourism jobs are likely to go unfilled; in the United States, that figure is 7 percent. 7 Travel & Tourism economic impact 2022 : Staff shortages, WTTC, August 2022.
There has been an exodus of tourism staff, particularly from customer-facing roles, to other sectors, and there is no sign that the industry will be able to bring all these people back. 8 Travel & Tourism economic impact 2022 : Staff shortages, WTTC, August 2022. Hotels, restaurants, cruises, airports, and airlines face staff shortages that can translate into operational, reputational, and financial difficulties. If unaddressed, these shortages may constrain the industry’s growth trajectory.
The current labor shortage may have its roots in factors related to the nature of work in the industry. Chronic workplace challenges, coupled with the effects of COVID-19, have culminated in an industry struggling to rebuild its workforce. Generally, tourism-related jobs are largely informal, partly due to high seasonality and weak regulation. And conditions such as excessively long working hours, low wages, a high turnover rate, and a lack of social protection tend to be most pronounced in an informal economy. Additionally, shift work, night work, and temporary or part-time employment are common in tourism.
The industry may need to revisit some fundamentals to build a far more sustainable future: either make the industry more attractive to talent (and put conditions in place to retain staff for longer periods) or improve products, services, and processes so that they complement existing staffing needs or solve existing pain points.
One solution could be to build a workforce with the mix of digital and interpersonal skills needed to keep up with travelers’ fast-changing requirements. The industry could make the most of available technology to provide customers with a digitally enhanced experience, resolve staff shortages, and improve working conditions.
Would you like to learn more about our Travel, Logistics & Infrastructure Practice ?
Complementing concierges with chatbots.
The pace of technological change has redefined customer expectations. Technology-driven services are often at customers’ fingertips, with no queues or waiting times. By contrast, the airport and airline disruption widely reported in the press over the summer of 2022 points to customers not receiving this same level of digital innovation when traveling.
Imagine the following travel experience: it’s 2035 and you start your long-awaited honeymoon to a tropical island. A virtual tour operator and a destination travel specialist booked your trip for you; you connected via videoconference to make your plans. Your itinerary was chosen with the support of generative AI , which analyzed your preferences, recommended personalized travel packages, and made real-time adjustments based on your feedback.
Before leaving home, you check in online and QR code your luggage. You travel to the airport by self-driving cab. After dropping off your luggage at the self-service counter, you pass through security and the biometric check. You access the premier lounge with the QR code on the airline’s loyalty card and help yourself to a glass of wine and a sandwich. After your flight, a prebooked, self-driving cab takes you to the resort. No need to check in—that was completed online ahead of time (including picking your room and making sure that the hotel’s virtual concierge arranged for red roses and a bottle of champagne to be delivered).
While your luggage is brought to the room by a baggage robot, your personal digital concierge presents the honeymoon itinerary with all the requested bookings. For the romantic dinner on the first night, you order your food via the restaurant app on the table and settle the bill likewise. So far, you’ve had very little human interaction. But at dinner, the sommelier chats with you in person about the wine. The next day, your sightseeing is made easier by the hotel app and digital guide—and you don’t get lost! With the aid of holographic technology, the virtual tour guide brings historical figures to life and takes your sightseeing experience to a whole new level. Then, as arranged, a local citizen meets you and takes you to their home to enjoy a local family dinner. The trip is seamless, there are no holdups or snags.
This scenario features less human interaction than a traditional trip—but it flows smoothly due to the underlying technology. The human interactions that do take place are authentic, meaningful, and add a special touch to the experience. This may be a far-fetched example, but the essence of the scenario is clear: use technology to ease typical travel pain points such as queues, misunderstandings, or misinformation, and elevate the quality of human interaction.
Travel with less human interaction may be considered a disruptive idea, as many travelers rely on and enjoy the human connection, the “service with a smile.” This will always be the case, but perhaps the time is right to think about bringing a digital experience into the mix. The industry may not need to depend exclusively on human beings to serve its customers. Perhaps the future of travel is physical, but digitally enhanced (and with a smile!).
Digital solutions are on the rise and can help bridge the labor gap
Digital innovation is improving customer experience across multiple industries. Car-sharing apps have overcome service-counter waiting times and endless paperwork that travelers traditionally had to cope with when renting a car. The same applies to time-consuming hotel check-in, check-out, and payment processes that can annoy weary customers. These pain points can be removed. For instance, in China, the Huazhu Hotels Group installed self-check-in kiosks that enable guests to check in or out in under 30 seconds. 9 “Huazhu Group targets lifestyle market opportunities,” ChinaTravelNews, May 27, 2021.
Technology meets hospitality
In 2019, Alibaba opened its FlyZoo Hotel in Huangzhou, described as a “290-room ultra-modern boutique, where technology meets hospitality.” 1 “Chinese e-commerce giant Alibaba has a hotel run almost entirely by robots that can serve food and fetch toiletries—take a look inside,” Business Insider, October 21, 2019; “FlyZoo Hotel: The hotel of the future or just more technology hype?,” Hotel Technology News, March 2019. The hotel was the first of its kind that instead of relying on traditional check-in and key card processes, allowed guests to manage reservations and make payments entirely from a mobile app, to check-in using self-service kiosks, and enter their rooms using facial-recognition technology.
The hotel is run almost entirely by robots that serve food and fetch toiletries and other sundries as needed. Each guest room has a voice-activated smart assistant to help guests with a variety of tasks, from adjusting the temperature, lights, curtains, and the TV to playing music and answering simple questions about the hotel and surroundings.
The hotel was developed by the company’s online travel platform, Fliggy, in tandem with Alibaba’s AI Labs and Alibaba Cloud technology with the goal of “leveraging cutting-edge tech to help transform the hospitality industry, one that keeps the sector current with the digital era we’re living in,” according to the company.
Adoption of some digitally enhanced services was accelerated during the pandemic in the quest for safer, contactless solutions. During the Winter Olympics in Beijing, a restaurant designed to keep physical contact to a minimum used a track system on the ceiling to deliver meals directly from the kitchen to the table. 10 “This Beijing Winter Games restaurant uses ceiling-based tracks,” Trendhunter, January 26, 2022. Customers around the world have become familiar with restaurants using apps to display menus, take orders, and accept payment, as well as hotels using robots to deliver luggage and room service (see sidebar “Technology meets hospitality”). Similarly, theme parks, cinemas, stadiums, and concert halls are deploying digital solutions such as facial recognition to optimize entrance control. Shanghai Disneyland, for example, offers annual pass holders the option to choose facial recognition to facilitate park entry. 11 “Facial recognition park entry,” Shanghai Disney Resort website.
Automation and digitization can also free up staff from attending to repetitive functions that could be handled more efficiently via an app and instead reserve the human touch for roles where staff can add the most value. For instance, technology can help customer-facing staff to provide a more personalized service. By accessing data analytics, frontline staff can have guests’ details and preferences at their fingertips. A trainee can become an experienced concierge in a short time, with the help of technology.
Apps and in-room tech: Unused market potential
According to Skift Research calculations, total revenue generated by guest apps and in-room technology in 2019 was approximately $293 million, including proprietary apps by hotel brands as well as third-party vendors. 1 “Hotel tech benchmark: Guest-facing technology 2022,” Skift Research, November 2022. The relatively low market penetration rate of this kind of tech points to around $2.4 billion in untapped revenue potential (exhibit).
Even though guest-facing technology is available—the kind that can facilitate contactless interactions and offer travelers convenience and personalized service—the industry is only beginning to explore its potential. A report by Skift Research shows that the hotel industry, in particular, has not tapped into tech’s potential. Only 11 percent of hotels and 25 percent of hotel rooms worldwide are supported by a hotel app or use in-room technology, and only 3 percent of hotels offer keyless entry. 12 “Hotel tech benchmark: Guest-facing technology 2022,” Skift Research, November 2022. Of the five types of technology examined (guest apps and in-room tech; virtual concierge; guest messaging and chatbots; digital check-in and kiosks; and keyless entry), all have relatively low market-penetration rates (see sidebar “Apps and in-room tech: Unused market potential”).
While apps, digitization, and new technology may be the answer to offering better customer experience, there is also the possibility that tourism may face competition from technological advances, particularly virtual experiences. Museums, attractions, and historical sites can be made interactive and, in some cases, more lifelike, through AR/VR technology that can enhance the physical travel experience by reconstructing historical places or events.
Up until now, tourism, arguably, was one of a few sectors that could not easily be replaced by tech. It was not possible to replicate the physical experience of traveling to another place. With the emerging metaverse , this might change. Travelers could potentially enjoy an event or experience from their sofa without any logistical snags, and without the commitment to traveling to another country for any length of time. For example, Google offers virtual tours of the Pyramids of Meroë in Sudan via an immersive online experience available in a range of languages. 13 Mariam Khaled Dabboussi, “Step into the Meroë pyramids with Google,” Google, May 17, 2022. And a crypto banking group, The BCB Group, has created a metaverse city that includes representations of some of the most visited destinations in the world, such as the Great Wall of China and the Statue of Liberty. According to BCB, the total cost of flights, transfers, and entry for all these landmarks would come to $7,600—while a virtual trip would cost just over $2. 14 “What impact can the Metaverse have on the travel industry?,” Middle East Economy, July 29, 2022.
The metaverse holds potential for business travel, too—the meeting, incentives, conferences, and exhibitions (MICE) sector in particular. Participants could take part in activities in the same immersive space while connecting from anywhere, dramatically reducing travel, venue, catering, and other costs. 15 “ Tourism in the metaverse: Can travel go virtual? ,” McKinsey, May 4, 2023.
The allure and convenience of such digital experiences make offering seamless, customer-centric travel and tourism in the real world all the more pressing.
Three innovations to solve hotel staffing shortages
Is the future contactless.
Given the advances in technology, and the many digital innovations and applications that already exist, there is potential for businesses across the travel and tourism spectrum to cope with labor shortages while improving customer experience. Process automation and digitization can also add to process efficiency. Taken together, a combination of outsourcing, remote work, and digital solutions can help to retain existing staff and reduce dependency on roles that employers are struggling to fill (exhibit).
Depending on the customer service approach and direct contact need, we estimate that the travel and tourism industry would be able to cope with a structural labor shortage of around 10 to 15 percent in the long run by operating more flexibly and increasing digital and automated efficiency—while offering the remaining staff an improved total work package.
Outsourcing and remote work could also help resolve the labor shortage
While COVID-19 pushed organizations in a wide variety of sectors to embrace remote work, there are many hospitality roles that rely on direct physical services that cannot be performed remotely, such as laundry, cleaning, maintenance, and facility management. If faced with staff shortages, these roles could be outsourced to third-party professional service providers, and existing staff could be reskilled to take up new positions.
In McKinsey’s experience, the total service cost of this type of work in a typical hotel can make up 10 percent of total operating costs. Most often, these roles are not guest facing. A professional and digital-based solution might become an integrated part of a third-party service for hotels looking to outsource this type of work.
One of the lessons learned in the aftermath of COVID-19 is that many tourism employees moved to similar positions in other sectors because they were disillusioned by working conditions in the industry . Specialist multisector companies have been able to shuffle their staff away from tourism to other sectors that offer steady employment or more regular working hours compared with the long hours and seasonal nature of work in tourism.
The remaining travel and tourism staff may be looking for more flexibility or the option to work from home. This can be an effective solution for retaining employees. For example, a travel agent with specific destination expertise could work from home or be consulted on an needs basis.
In instances where remote work or outsourcing is not viable, there are other solutions that the hospitality industry can explore to improve operational effectiveness as well as employee satisfaction. A more agile staffing model can better match available labor with peaks and troughs in daily, or even hourly, demand. This could involve combining similar roles or cross-training staff so that they can switch roles. Redesigned roles could potentially improve employee satisfaction by empowering staff to explore new career paths within the hotel’s operations. Combined roles build skills across disciplines—for example, supporting a housekeeper to train and become proficient in other maintenance areas, or a front-desk associate to build managerial skills.
Where management or ownership is shared across properties, roles could be staffed to cover a network of sites, rather than individual hotels. By applying a combination of these approaches, hotels could reduce the number of staff hours needed to keep operations running at the same standard. 16 “ Three innovations to solve hotel staffing shortages ,” McKinsey, April 3, 2023.
Taken together, operational adjustments combined with greater use of technology could provide the tourism industry with a way of overcoming staffing challenges and giving customers the seamless digitally enhanced experiences they expect in other aspects of daily life.
In an industry facing a labor shortage, there are opportunities for tech innovations that can help travel and tourism businesses do more with less, while ensuring that remaining staff are engaged and motivated to stay in the industry. For travelers, this could mean fewer friendly faces, but more meaningful experiences and interactions.
Urs Binggeli is a senior expert in McKinsey’s Zurich office, Zi Chen is a capabilities and insights specialist in the Shanghai office, Steffen Köpke is a capabilities and insights expert in the Düsseldorf office, and Jackey Yu is a partner in the Hong Kong office.
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The Future of Travel
What will it look like? Yes, there will be advances out of sci-fi, like space tourism and floating cities, but there will also be people-centered innovations that impact how we experience travel and where we choose to go. Whatever’s next, we’re ready for it.
Bright Ideas in Travel 2023
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(Not so) hidden gems: More travelers are discovering America’s least visited national parks
If you want to get away from it all, there’s a national park for you.
Gates of the Arctic National Park and Preserve was the least-visited national park in America last year, with just over 11,000 recreation visits across its 8.5 million acres, according to newly released National Park Service statistics .
“It’s as wild and remote a place as you can find in North America,” Peter Christian, chief spokesperson for Public Affairs for the National Park Service’s Alaska region, told USA TODAY.
But data released Thursday shows even Gates of the Arctic saw more visits last year than in 2022, as did many of America’s least-visited parks .
Congaree and Dry Tortugas actually set new visitation records in 2023, suggesting the longtime hidden gems aren’t quite so hidden any more. ( Joshua Tree and New River Gorge also saw record visitation last year, but they’re not hidden at all.)
From Acadia to Zion: What travelers should know about each national park
Stats also showed more travelers visited parks last spring and fall versus the already busy summer.
“Our national parks tell our shared American story. I'm glad visitors are finding hidden gems, exploring in the off-season and finding new ways to have a great time in our national parks,” National Park Service Director Chuck Sams said in a statement .
Systemwide, there was a 4% increase across parks that track visitation over 2022, with some parks like National Park of American Samoa and Virgin Islands seeing dramatic jumps while others like Death Valley and Haleakalā seeing dips. The National Park Service noted the latter two both faced significant closures last year because of natural disasters.
There are 429 units within the National Park System, which includes national parks, battlefields, lakeshores, memorials and more. Nearly all of them kept count of visits last year.
15 least-visited national parks of 2023
- Pinnacles National Park - 341,220 visits, up from 275,023
- Channel Islands National Park - 328,746 visits, up from 323,245
- Congaree National Park - 250,114 visits, up from 204,522
- Guadalupe Mountains National Park - 227,340 visits, up from 219,987
- Voyageurs National Park - 220,825 visits, down from 221,434
- Great Basin National Park - 143,265 visits, up from 142,115
- Dry Tortugas National Park - 84,285 visits, up from 78,488
- Wrangell-St. Elias National Park and Preserve - 78,305 visits, up from 65,236
- North Cascades National Park - 40,351 visits, up from 30,154
- Katmai National Park and Preserve - 33,763 visits, down from 33,908
- Isle Royale National Park - 28,965 visits, up from 25,454
- Kobuk Valley National Park - 17,616 visits, up from 16,925
- Lake Clark National Park and Preserve - 16,728 visits, down from 18,187
- National Park of American Samoa - 12,134 visits, up from 1,887
- Gates of the Arctic National Park and Preserve - 11,045 visits, up from 9,457
Source: National Park Service
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Recap of CES 2024: A Glimpse into the Future of Tech and Innovation
Consumer Electronic Show (CES) in Las Vegas proved to be an exhilarating experience for the Masters of Innovation Design (MID) students from Wichita State University, offering a firsthand look at cutting-edge technology and innovative solutions that are shaping the future. CES 2024 served as a platform not only to witness new trends in tech but also to network and expand the reach of the MID program.
Highlights from the student team visiting CES for the first time (in no particular order)
- Future Xite Excavator by HD Hyundai: A groundbreaking advancement in automotive technology, the Future Xite Excavator redefines the in-car experience with high-definition displays, advanced connectivity, and AI features, setting a new standard for intelligent vehicles.
- Mercedes Benz Electric G-Class (EQG): The EQG's unique 360-degree tank turn capability, facilitated by independent electric motors at each wheel, promises exciting possibilities both on and off-road, showcasing innovation in electric vehicle design.
- KARA WATER's Technology: KARA WATER's innovative technology to produce water from air has expanded to a coffee machine application, eliminating the need for manual refills. This technology holds promise for various applications beyond coffee machines.
- io's AI Baby Monitor: Capella.io's AI-powered baby monitor translates infants' cries into their needs, offering a novel approach to childcare for parents of young children.
- Walmart's Technological Advancements: Walmart's keynote revealed plans for drone delivery in the DFW area by year-end, showcasing their commitment to enhancing customer and employee experiences through innovative technology implementations.
- Nobi's AI-Motion-Sensor Pendant Light: Nobi's pendant light fixture utilizes AI motion sensors to track seniors' movement patterns, enabling remote monitoring by caregivers while respecting privacy concerns.
- Mosslab's Air Purifier/Humidifier: Mosslab's air purifier/humidifier combines a moss terrarium to purify indoor air, offering benefits similar to outdoor air quality, making it ideal for urban environments and indoor spaces with improved air circulation needs.
- LG See-Through TV: LG's see-through TV caught attention with its innovative design, offering potential applications beyond traditional television use in installations, windows, and various settings.
Denae Sawyer aptly summarized her experience at CES 2024 by stating, "10/10 would say CES changed my life. The exposure to tech being applied in ways I couldn't think pushed the reality of what is going on now in different industries. Seeing it firsthand helped me think how it can be applied further 'tomorrow.'"
CES 2024 not only showcased remarkable technological advancements but also provided a unique opportunity for collaboration and networking among peers, enhancing the overall experience for the Masters of Innovation Design students from Wichita State University. The event served as a catalyst for inspiration and learning, offering a glimpse into the future of tech and innovation that will shape our world in the years to come.
We are still recovering from information overload at CES 2024 but cannot wait to see what next year's conference brings. Will you be there? Stay in touch with all things College of Innovation Design by subscribing to our newsletter here.
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Biden and Trump to hold competing trips to the U.S.-Mexico border Thursday
President Joe Biden will make a rare visit to the U.S.-Mexico border Thursday, the same day former President Donald Trump is also expected to visit the southern border.
"Biden will travel to Brownsville, Texas to meet with U.S. Border Patrol agents, law enforcement officials and local leaders," the White House said in a statement.
"He will discuss the urgent need to pass the Senate bipartisan border security agreement, the toughest and fairest set of reforms to secure the border in decades," the statement said. "He will reiterate his calls for Congressional Republicans to stop playing politics and to provide the funding needed for additional U.S. Border Patrol agents, more asylum officers, fentanyl detection technology and more."
Two sources familiar with Trump's planning told NBC News that he Trump will deliver remarks at Eagle Pass, Texas, which is about 330 miles from Biden's stop.
Trump campaign press secretary Karoline Leavitt said in a statement that the White House is sending Biden to the border because, she claimed, he's "losing terribly" in the 2024 race. "Biden’s last-minute, insincere attempt to chase President Trump to the border won’t cut it," she said.
Commenting on his plans after a campaign meeting in New York on Monday, Biden told reporters, “I’ve been planning on going Thursday.
“What I didn’t know is my good friend is apparently going,” he added, referring to Trump.
Biden declined to comment when asked whether he would be meeting with migrants during the trip.
Biden last visited the border in Jan uary 2023 , which was his first trip there as president.
His rare visit to the southern border comes as Trump and Republicans continue to attack his administration's handling of migrants crossing into the U.S.
Immigration is certain to be a key issue in the general election cycle as GOP candidates ramp up those attacks on the president and Democrats, while Biden has scolded Republicans for failing to take legislative action to address the influx of migrants.
An NBC News poll from January found that 57% of registered voters said Trump would handle securing the border better, while 22% said the same for Biden. The same poll found that 48% of people said they would trust Biden to treat immigrants humanely, while 31% said the same of Trump.
Earlier this month, Senate Republicans killed a bipartisan border security and foreign aid bill whose key negotiator was Sen. James Lankford, R-Okla. Republicans ultimately decided to sink the legislation after some urging by Trump.
And as Senate Republicans dashed any hopes for meaningful congressional action to improve the situation at the border, the GOP-controlled House narrowly impeached Homeland Security Secretary Alejandro Mayorkas for his handling of the border in a 214-213 vote.
For their part, many Republicans have argued that Biden has executive authority to address the migrant crisis using executive authority.
Last week, NBC News reported that the administration is considering taking unilateral action that would make it more difficult for migrants to pass the initial screening process for asylum at the southern border and would quickly deport migrants who recently came to the U.S. who don’t meet the criteria.
Although Trump's administration enforced several strict immigration policies, including using Title 42 to expel more migrants, some of the highest border crossing numbers in years were recorded during his presidency.
In 2019, for example, border crossings by undocumented migrants hit a 12-year high, the Department of Homeland Security said at the time.
Rebecca Shabad is a politics reporter for NBC News based in Washington.
Kelly O’Donnell is Senior White House correspondent for NBC News.
Garrett Haake is an NBC News Capitol Hill Correspondent.
Monica Alba is a White House correspondent for NBC News.
Olympia Sonnier is a field producer for NBC News.
Carol E. Lee is the Washington managing editor.
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The Future of Travel: 15 Game-Changing Innovations
Posted: October 11, 2023 | Last updated: October 11, 2023
Safety is the number one priority for many people when it comes to traveling. Biometrics have helped make significant progress on that criteria. Biometric technologies like fingerprint scanning, facial recognition, and iris scanning offer a higher level of security compared to traditional identification methods.
Airport security and immigration processes have sped up thanks to biometrics, reducing wait times and eliminating the need for physical documents and manual verification. Biometrics also enable personalized travel experiences by linking individuals’ biometric data with their travel preferences and profiles.
Online Travel Agencies (OTAs)
Online Travel Agencies have resolved many obstacles regarding travel accommodations. Platforms like Expedia, Booking.com, and Airbnb have made it easier to find and book accommodations wherever you go.
Providing a wide range of options and competitive prices, OTAs eliminate the need to visit multiple websites or make many phone calls to organize trips. User reviews and ratings, with 24/7 availability and customer support, have helped travelers get references about possible destinations and accommodations.
Smart Travel Accessories
Smart travel accessories have solved many inconveniences and issues for travelers. For instance, portable Wi-Fi hotspots or smart travel routers enable travelers to stay connected to the internet while on the go, which is crucial when exploring unknown areas.
Some travel gadgets, like portable chargers, noise-canceling headphones, and smart suitcases with built-in GPS, enhance convenience and optimize travel. These kinds of smart accessories are also used for safety purposes.
When it comes to cybersecurity and transparency, blockchain technology has had a major impact on travel. Passenger identities and booking records are stored on the decentralized blockchain, reducing the risk of fraud, identity theft, and data breaches.
Blockchain technology also helps with payments. In the travel industry, the blockchain eliminates any intermediaries in the payment, like banks, enabling peer-to-peer (P2P) transactions, saving time and transaction costs, and enhancing transparency. It also plays a big part in loyalty programs, with the use of blockchain-based tokens or cryptocurrencies that allow more flexibility in the program’s rewards and can be redeemed through multiple participating travel providers.
Virtual Reality
Technology has advanced so much that it allows us to travel to a certain place before actually going there. How? Virtual reality allows travelers to go through immersive experiences. Through VR headsets or immersive displays, users can virtually “step into” different locations, allowing them to explore and interact with their surroundings as if they were actually there.
These kinds of experiences can help people take a look at places that they haven’t been able to visit. It also provides helpful information that can help travelers make decisions ahead of their trip.
Internet of Things
The Internet of Things (IoT) describes the network of everyday objects connected to the internet via embedded devices with sensors, software, and other technologies. IoT devices have also impacted the travel experience.
Whether it’s smart luggage trackers or hotel room controls, these kinds of devices improve the traveler’s experience and organization. It also helps to ensure safety when traveling with devices such as smart surveillance systems equipped with IoT sensors.
Autonomous Vehicles
While still in the early stages, autonomous vehicles promise to change the way we travel forever. Brands like Tesla and cities like San Francisco have begun experimenting with driverless vehicles. The main advantage of autonomous vehicles is that they can eliminate human error, which is the leading cause of accidents due to distractions, fatigue, or impaired driving.
They detect advanced sensors and cameras and use artificial intelligence algorithms to navigate and make decisions on the road. Autonomous vehicles also have the potential to increase accessibility and mobility for people who cannot drive.
Augmented Reality
Augmented reality apps help travelers by providing real-time information about particular places, attractions, and destinations. AR can help people navigate unfamiliar cities and learn about those places along the way.
Interactive guides, real-time translation, and personalized recommendations are some of the features that AR apps provide to travelers. They improve users’ engagement with the destination where they’re at and provide much-needed information when discovering new places and navigating unknown territories.
In a data-driven modern world, Big Data allows businesses to gather and process large amounts of data from travelers. This allows them to offer personalized travel experiences tailored to individual preferences, customized promotions, and personalized recommendations.
Big data enables businesses to gain a deeper understanding of customer needs and preferences. Business-wise, it analyzes market trends and demand patterns to optimize selling strategies and pricing. It also helps travelers improve their planning and trip management.
Mobile Apps
The days of using gigantic maps to move around unknown territory on your trips are over. Travel apps have changed the way we organize and manage every journey. It seems like every problem or issue can be easily resolved by just unlocking a smartphone and downloading different apps.
Airlines have their own apps to book flights. Some hotels and activities can also be booked through apps, while car rentals and tickets for other modes of transport can also be secured online. Moreover, any Maps application on smartphones can provide real-time information and even travel guides while spending time far from home.
Travel Sharing Platforms with User Reviews
One of the most important aspects of traveling is trusting the people who are in charge of the transportation, accommodations, tours, and other trip activities. Travel sharing platforms have gained a lot of popularity over the course of the years thanks to the facilities they provide for both parties to connect and interact.
Another key part of travel sharing platforms are the user-generated reviews and recommendations. Platforms like TripAdvisor and Yelp help travelers make informed decisions based on other travelers’ opinions.
Ride-Sharing Services
The long-awaited alternatives to traditional car rentals and taxis have finally arrived in the last couple of years. Companies like Uber and Lyft have revolutionized transportation with their convenient ways of getting a car to move around a city.
Smartphone apps help travelers request a ride, track their driver’s location, and pay for the service without the need for cash. Pricing models, such as dynamic pricing based on supply and demand, can offer competitive rates, especially during non-peak hours when regular taxis are not available or hard to find in some cities. These companies usually offer safety and transparency by providing driver background checks, vehicle inspections, and real-time tracking of rides.
Electric and Hybrid Vehicles
In a world where there’s air pollution nearly everywhere, the transportation industry is trying to change that with electric and hybrid vehicles. The quest for environmental sustainability has allowed these vehicles to change the way we travel.
Electric and hybrid vehicles produce lower or zero carbon emissions, helping to fight air pollution, greenhouse gas emissions, and climate change. In that way, sustainable and eco-friendly travel can be achievable in countries that have and produce these kinds of vehicles.
Mobile Payment Solutions
Mobile payment solutions have been playing a major role in the evolution of travel. In fact, the globalization of these payment solutions has enhanced travelers’ experiences wherever they go, reducing the need for physical cash.
Many mobile payment solutions are widely accepted globally, allowing travelers to make payments in different countries without dealing with currency exchange or international banking issues. It also provides financial inclusion by providing access to digital payment methods to people who may not have access to traditional banking services while on the move.
Artificial Intelligence (AI)
The AI takeover is real. Platforms like ChatGPT and Bard are regularly used by Internet consumers. When it comes to traveling, artificial intelligence can be very useful, and these chatbots can be used to provide information and assist with bookings.
AI algorithms can analyze large amounts of data, including user preferences and past travel behavior. Using that data, AI can offer personalized travel recommendations. For businesses in the tourism industry, AI algorithms can analyze market trends and demand patterns to generate selling strategies and offer the best prices to maximize revenue.
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FTE APEX Asia Expo 2023 has now ended
Thank you to all of our partners, sponsors, exhibitors, speakers and delegates for making the show a big success!
Future Travel Experience APEX Asia Expo 2024 dates and location are confirmed – 19-20 November, Marina Bay Sands Expo & Convention Centre, Singapore. Mark your diary today!
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FTE APEX Asia Expo 2023 Show Highlights
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Event details
Event Name: FTE APEX Asia Expo 2023
Event took place on: 8-9 November 2023
Event took place at: Marina Bay Sands Expo and Convention Centre, Singapore
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Exhibitors that took part in 2023
Our 2023 speakers included:
Theo Panagiotoulias
Star Alliance
Executive Vice President, Airport Management
Changi Airport Group
Monica Miller
Asia Business Reporter
Manish Raniga
CEO of Airline Investments
777 Partners
Lim Kim Hai
Executive Chairman
Rex Airlines
Keiichi Ueda
VP of Digital Transformation & Innovation
All Nippon Airways
Rowan Chalmers
Chief Transformation Officer
Fiji Airways
Anurag Shandilya
Head – Airport Operations
Noida International Airport (by Flughafen Zürich AG)
Akemi Kimura
Manager, Fast Travel, IT Strategy & Development,
Paul Carroll
Chief Revenue & Network Officer
Manager, Advanced Analytics and Customer Data Management
Turkish Airlines Technology
Jeffrey Loke
Senior Vice President, DIVA and Pricing & Commercial Strategy
Priyanga Wijewardana
Strategy Planning Manager
SriLankan Airlines
Shuji Takahashi
Deputy General Manager (IT Planning Section)
Hokkaido Airports Co Ltd
Mir Amer Hussain
Head - Product (Onboard) & IFE&C
Dabraj Sing
Chief Business Officer
airasia MOVE
April Murphy
Hub Developments Portfolio Manager
Alaska Airlines
Director and Head, Airport Operations
Changi Airports International
Kevin Kleist
Senior Emerging Trends Advisor
Southwest Airlines
Managing Director
Boeing Indonesia
Vice President, Environment and Sustainability
David Coiley
Regional Vice President Asia Pacific Aviation Sales
Nicol Seifertova
Ecommerce Manager
Prague Airport
Jordie Knoppers
Future Customer Journey Manager
KLM Royal Dutch Airlines
Ingo Wuggetzer
Vice President Cabin Marketing
Prae Prasitwisat
Chief Experience Officer
YATES+partners
Nicholas Donovan
Head of Aviation Services
Melbourne Airport
Jesse Jalleh
Director Travel Experience
Steven Dickson
Operations Advisor
Cebu Pacific
West Entertainment
Head of Baggage Transformation
Future Travel Experience
Nick Silvester
Director Airline Accounts, APAC
Vice President, Products and Strategy
Safran Passenger Innovations
Javed Malik
Chair of the Advisory Board
Ink Innovation
Sumesh Patel
President, Asia Pacific
Airport Operators and Airlines that registered for FTE APEX Asia Expo 2023 included:
FTE Global 2023 event gallery
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Delegate and exhibitor testimonials
“There is so much taking place in the Premium Conference and on the Expo Stage that I wish I could be in two places at once. In the exhibition, it’s great to see the improvements in technology and what’s new in the market. It’s also an opportunity to meet with my customers, clients and suppliers here in one location in Singapore. The attendees are right in the markets that we are interested in. I look forward to coming back next year.” Andrew Tan, Director and Head Airport Operations, Changi Airports International
“The event is very good and very beneficial to airlines. The conference speakers have been real experts sharing their insights. Meanwhile, in the exhibition there are many IT and service infrastructure providers, so it’s very beneficial for new ideas.” Ronny Lau Nga Lok, Assistant to Vice President, Customer Services cum General Manager – Service Development, Air Macau
“It has been amazing. Connectivity and personalisation are two of our key objectives for 2023 and we’re seeing so much of it here at the expo, which has been so great for us. We’re really grateful that we had the privilege to come here. We’ve already decided to attend next year.” Andre Viljoen, Managing Director & CEO, Fiji Airways
“FTE APEX Asia Expo has been fantastic – it has been incredibly stimulating, with lots of great ideas, interesting people and fantastic talks, so there’s really a lot to take home and think about. The exhibition has had some fantastic suppliers and a lot of companies I didn’t know before. I’m already looking forward to coming back next year.” Jonathan Good, Chief Technology & Marketing Officer, Auckland Airport
“I’m a big supporter of this show because at its heart is a desire to bring industry stakeholders together not only to view the latest products and services, but to share experiences and expertise with one another, and to collaborate for the benefit of the wider air transport sector.” Satyaki Raghunath, Chief Strategy & Development Officer, Bangalore International Airport Limited (BIAL)
“The expo has been an amazing experience. I really love it, as I have made many new connections… We have found a diverse range of potential partners to work with here.” Anissa Soraya, Manager Inflight Material & IFEC, Garuda Indonesia
“The experience at FTE APEX Asia Expo has been great. I love the networking and the opportunity to meet new people, especially in this market. I haven’t been here before, so it’s been a good opportunity to come out to Singapore, meet some new people, and learn more about what’s going on in this culture and environment in the industry.” Kevin Kleist, Sr. Emerging Trends Advisor, Southwest Airlines
“This is my third FTE event this year and it has been excellent. APAC is a very big market for us and I have had a great opportunity to meet lots of our partners here in the region. The overall atmosphere at FTE APEX Asia Expo has been second to none. The networking opportunities that FTE brings are always very special. I’m able to do five weeks’ worth of work in five minutes because there are just so many people here and the calibre of attendees – whether it’s airports, airlines or suppliers – is fantastic.” Patrick Sgueglia, Senior Product Manager Biometrics, Lufthansa
“It has been brilliant. This is my first time in Singapore and I really enjoyed the Changi Airport T2 tour – it’s very inspirational to see all of the exciting new things there. I have also really enjoyed the social events and networking opportunities, and the chance to meet customer airlines in Asia Pacific. I was able to meet and share experiences with other airports in this region, as well as potential new suppliers for our projects.” Nicol Seifertova, E-commerce Manager, Prague Airport
“It was very inspirational to be back in person and have the chance to meet many people from within the aviation ecosystem. It has been a fantastic event with great discussions and exchanges on the various panels. We need this kind of event to bring all of the ecosystem partners together and find solutions that support everybody.” Stefan List, Head of Cabin Market Insights, Airbus
“It’s a great experience to be at this expo, where the exhibitors are showcasing what passengers would like to have in the future. This event is very good because it gives airlines the opportunity to see what’s coming in the future, so we can improve the passenger experience.” Mohd Mustafa Zainal Abidin, Senior Executive, AirAsia
“My experience at FTE APEX Asia Expo has been great this year. We’ve been able to see many companies that offer innovative solutions. One of the most valuable things is making connections with airports and other airlines, and people who are trying to solve a lot of the same problems that we’re trying to solve.” Deacon Konc, Director, Innovation & Solutions, United Airlines
“The event has been very effective for us. The conference sessions have been interesting. We have had the opportunity to see which initiatives other airlines are working on right now and perspectives from different markets. The exhibition has also been very interesting – we have seen a lot of vendors from different areas. You can find solutions for airports and airlines. It’s our first visit to FTE APEX Asia Expo and I hope to be back.” Yerzhan Akhmetzhanov, Head of Innovation, FlyArystan (Air Astana Group)
“In 2023, this is one of the best shows we have attended. We have had a very busy stand with a lot of high-quality leads, so it has been an absolutely wonderful experience for us. For 2024, this event for the Asia Pacific region will absolutely be a must.” Luca Alessandro Francese, Marketing Global Manager, Thales
“Our experience has been great. What we’ve enjoyed is meeting professionals across the aviation industry, having very deep conversations and learning from them, as well as sharing our own journey. It has been a very diverse range of people we have met in terms of networking, so it has been a very enriching experience. I would love to keep coming to this event.” Rishi Mehta, CEO & President, Waisl
“FTE APEX Asia Expo has been a great networking event. We’ve had a steady stream of visitors, some very good meetings and made some good new connections. The social and networking events have been very strong. There’s been a good quality of visitor here and we’ve had the opportunity to meet people we otherwise wouldn’t have. We will definitely be coming back again next year – it’s an important event for us.” John White, CEO, Inflight Dublin
“We have been able to showcase many new technologies to airlines and airports, so they can visualise how they are going to help them through transformation and digitalisation. The quality of visitors has been great. There has been a lot of regional, Asia Pacific customers coming through. This is one of the main events for us in Asia Pacific.” Sanjeev K, Vice President, SITA at Airports, Borders, Communications & Data Exchange, SITA
“The quality of people here is extremely high, and we have been speaking to the decision-makers. The social events have been great for networking and meeting people we haven’t met before. The FTE team was very good at introducing me to many airlines during the event, so it has been very positive. The networking app has also been exceptionally good, and I’ve had some very high-quality meetings because of it. We will definitely be here next year.” David Thomas, Chief Operations and Product Officer / Joint Founder, Apios
“The part I have most enjoyed is getting to meet a lot of new people and companies and learn about new technologies. The networking opportunities are very good here, with a lot of diverse companies represented. It has been a very good experience and we will definitely return to exhibit in 2024.” Richi Ang, Business Development Manager, JG Tech Innovation
“It has been a brilliant experience. For us, the event has been very exhilarating, and we have found the conversations very meaningful. FTE events always live up to expectations. The number of attendees is growing each year and we find that decision-makers and influencers are here, and they want to have real, serious conversations. We find a lot of value exhibiting and will most definitely be back next year, hopefully with an even bigger booth.” Maneesh Jaikrishna, Managing Director of Middle East, Asia Pacific & Africa, Vision-Box
“FTE APEX Asia Expo is a great opportunity to connect with customers and this is one of the most critical events for us within the region. We’re very pleased with the quality and quantity of visitors – we’ve seen lots of our key customers and some target customers as well. 100% we will be back again next year – probably with a bigger booth than this year.” Marisa Pitsch, Chief Customer Experience Officer, FORMIA
“This is our third time exhibiting and I am totally satisfied. We will go home with a lot of new leads from the region. FTE brings the right quality of visitors to the event. I couldn’t expect that we would receive so many leads, so we are very happy. We will be back in 2024 and 2025, hopefully with an even bigger booth.” Fatih Suluner, Chief Sales and Marketing Officer, TAV Technologies
“We’ve really enjoyed the event. It’s our first time here and we’ve met a lot of new clients in airlines and even some manufacturing partners that we’re looking forward to collaborating with. The quality of visitors has been fantastic, and we definitely have some new opportunities. We do plan to come back next year and continue to expand our reach into the Asia market.” Jennifer Green, Co-founder & President, Procurall Solutions
“The overall experience has been great. One of the things I’ve most enjoyed about the event is meeting all of the people in the industry, including the airline buyers and also other suppliers. The networking and quality of visitors at the show have been great – we’re seeing the full procurement teams. I would definitely do this event again – it has been very collaborative.” Paula Wines, Creative Director, Asia, Linstol
“Singapore is the perfect networking location in Asia Pacific. There have been a lot of networking opportunities and we are very pleased that all of the major airports and airlines are present at the event. The quality of visitors is extremely high compared to what we are seeing at other events in this industry. We will definitely be exhibiting again next year.” Fabio Tomi, Regional Director APAC, Magnetic Automation
“The expo this year has been excellent. We’ve had some great visitors to the stand – the quality and depth of the visitors that we’ve had has been absolutely top-notch, so we’re very pleased with the last couple of days and what we’ve achieved here.” David Coiley, Asia Pacific Regional Vice President, Inmarsat Aviation
“We’ve enjoyed the show, the traffic has been incredible, and we’ve had very interesting discussions with our customers and partners. I’m surprised with the quality and quantity of visitors to our stand – both have been beyond our expectations.” Rakan Khaled, General Manager, Airport Systems, Collins Aerospace
“Our experience here has been amazing. It’s our first time here and we’re really grateful to be exhibiting. The number and quality of visitors to our stand has been very amazing – we’ve been able to make a lot of connections. After every conference session there has been a lot of people coming by our booth, so we’re very satisfied. Based on our experience this year, this is a very worthy event to come back to.” Gabriella Sharon Gozali, Global Marketing Specialist, Makebot.ai
“The experience here has been great. I’ve really enjoyed looking at the new innovations on the stands that are here, as well as the opportunity to showcase our own business. The number and quality of visitors to our stand has met our expectations – from our perspective, it’s much more about the quality of visitors and we’re very pleased. We’ve had some really good dialogue with some very senior people in the industry.” Mignon Buckingham, CEO of Airport Dimensions, Collinson Group Ltd
“The expo has given Panasonic a unique opportunity to interact with Asia's leading airlines. We've been able to have meaningful conversations with key customers in the region about the Internet of Me experience we're offering through our NEXT IFEC platform. We've also been able to get real, tangible feedback about future technologies like biometrics that have the potential to even further improve airline efficiency and passenger engagement. All in all, it's been a tremendous success.” Noel Catlett, Director, Solutions Product Marketing, Panasonic Avionics Corporation
“The show has been very interesting, and it has been good to see friends, partners, customers and potential customers face-to-face. We have had a busy show and we are very satisfied with the leads and conversations. The networking opportunities are always a highlight. We have booked again already for next year.” Michael Seidler, Senior Sales Manager, PrehKeyTec Germany
“It’s good to meet people face-to-face again, which is very good in terms of collaboration. The audience coming to our booth is very diversified – we’ve had airlines, airports, agencies and authorities, so it’s a very positive audience we’re seeing here. The networking opportunities and social events are very good – there’s a very relaxed atmosphere. We will be back next year for sure.” Ryan Lee, Vertical Business Owner, Airports, AS APAC, dormakaba Singapore Pte Ltd
“The experience here was definitely very good. It’s great to be back and see everyone again. We’ve had a lot of visitors to our booth – I was impressed, it was even better than expected. The networking opportunities and social events have been very good, and I love the new event app that FTE is using. I have already booked our booth for next year.” Jasper Quak, Managing Director, BAGTAG
“It’s been great to show what we do to first-time customers and also to maintain that presence with our existing customers and build on those personal relationships. It’s also been great to look around the exhibition and see what’s coming next. The walk-ups to the stand have been very positive as well, so hopefully there’s plenty of business to come afterwards.” Henry Lake, Sales Account Manager, ESP Global Services
“Our team had the opportunity to showcase an entirely new omnichannel approach that matches the changing customer needs. On top of that, we also spoke to hundreds of professionals from the aviation industry and beyond, sharing our expertise in digital customer care and our self-service solution. Together with our partners, Gen25, M2mobi, Prestop and 24 sessions, we had an extremely insightful experience at the Expo.” Tobias Walraven, CEO, RIFF
“It has been a very good networking experience. This is a show that all of the leading suppliers and integrators have to attend – it’s a “go to” show for the aviation industry.” John Ng, Sales Manager (APAC), Desko
“The show has gathered the key target market of airlines who we wanted to meet. It’s good that the show is dedicated to both airlines and airports because we can offer both in-flight seats and seating for airport lounges, so we’ve had a couple of airports stopping by too.” Ieva Baradouska, Head of Marketing & Communications, Vanema
View all testimonials
Travel & Accommodation
Perfect Location
Marina Bay Sands Expo & Convention Centre, Singapore, 19-20 November 2024
Singapore is a highly appealing and accessible destination and a reference site for customer experience excellence. In addition, the iconic Marina Bay Sands offers world-class event facilities, ultimate luxury and breathtaking views across the city.
FTE & APEX Asia Awards
Recognising the most customer-centric airports and airlines across Asia and Oceania
FTE APEX Asia Expo will host regional awards ceremonies led by both Future Travel Experience (FTE) and the Airline Passenger Experience Association (APEX).
FTE APEX Asia Expo Networking
Event app and attendee engagement platform
Driving new collaborations to support industry progress is at the heart of the event, and our intelligent event app is designed to help enable this.
FTE APEX Asia Expo registration
Learn about the FTE APEX Asia Expo 2024 registration options
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Have a question?
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Book your booth
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Vital Event Information
FTE APEX Asia Expo 2024 is Asia’s biggest free to attend passenger experience and business performance expo for the aviation industry. It provides an unrivalled platform for the industry’s most innovative product, service and solution providers from across Asia and beyond to showcase their latest products and concepts designed to help airlines and airports improve end-to-end customer experiences, reduce costs, increase revenues, and enhance sustainability and operational efficiency.
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28-30 October 2024 | Location: Long Beach Convention Center, California The definitive event for innovators, technologists, designers, collaborators and gamechangers Widely regarded as "the CES for aviation", FTE Global has soared to new heights and now calls Los Angeles home, a city preparing to stage the 2028 Olympics.
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FTE Global 2023 promises an array of thought-provoking sessions and exhibitions, diving deep into key areas of industry development: 🌐 Digital Transformation & Automation: The integration of...
From innovations in high speed travel to the quest for extreme adventures, The Wall Street Journal investigates the changing ways we get away. ... 2023 The Future of Travel. 9:00 AM - 10:30 AM ET. ... Experience The Wall Street Journal's Future of Everything Festival, held from May 21-23, 2024, at Spring Studios in New York City.
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In conclusion, the future of travel is exciting and full of possibilities. For 2023 travel trends, we learned: Travelers are seeking out unique, off-the-beaten-path experiences that allow them to immerse themselves in local cultures, recreate their favorite movie scenes, and indulge in delicious food. Additionally, wellness and self-care are ...
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Future Travel Experience Global 2023 | TSNN Trade Show News Future Travel Experience Global 2023 When 2023-09-19 - 2023-09-21 Where Long Beach Convention Center Organizer Future Travel Experience Website https://www.futuretravelexperience.com/fte-global/ Exhibitors 90 Floor Size 0 Attendees 350 Event Contact Info Description
The future of travel will be shaped by demographic shifts, the loneliness crisis, the evolving future of work, and climate change. Javascript is required for this site to display correctly. search
In this digital age, travel trends are constantly evolving. Travelers are seeking new experiences, and the post-pandemic world has reshaped the way we explore the globe. Here, we'll take a closer…
19-21 Sept 2023 Facebook Twitter Visit us at booth E10 to test drive the latest advances in intelligent airport technology. Join Veovo at the Future Travel Experience 2023 and learn how AI, automation, and connected decision-making transform airport performances, resource planning, financial outcomes, and passenger experiences.
Book your booth Register Event registration now open! Secure your place for FTE Global 2024 today, for best possible rates. FTE Global 28-30 October 2024, Long Beach Convention Center, California FTE GLOBAL 2023 Show Highlights Register Book your booth Find out more about the latest FTE Global event by clicking here Event details
In a data-driven modern world, Big Data allows businesses to gather and process large amounts of data from travelers. This allows them to offer personalized travel experiences tailored to ...
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Digital & Innovation Conference 2023 - Future Travel Experience 28-30 October 2024 Social Events Book your booth FTE Global Conference Highlights 0:00 / 2:55 FTE Global 28-30 October 2024, Long Beach Convention Center, California Digital & Innovation Conference Agenda Register Book your booth
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Find answers to all of your travel and flight-related questions and view common FAQ articles regarding your travel experience when you fly with Southwest Airlines. Learn about our travel funds policies or request a refund or reimbursement.
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Who Attends? Networking More Book your booth Register for free Event registration now open! Secure your place for FTE APEX Asia Expo 2024 today, for best possible rates. FTE APEX Asia Expo 2023 Show Highlights Find out more about the latest FTE APEX Asia Expo event by clicking here Event details Event Name: FTE APEX Asia Expo 2023