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Product Support

Hotel revenue executive - gurugram, inbound operations, react js developer, java/spring boot developer, customer service executives - airport representatives, domestic sales, travel desk supervisor, general tasks.

• Support and Assist the various operations teams with Product knowledge.
• Help the team customize programmes with product ideas as per their requirement.
• Come up with new product ideas and translate them into tangible tours or excursions as per demand.
• Keep abreast of latest travel trends.
• Track competition on product.
• Travel to study product as per plan and where required.
• Efficient and timely action of all queries with regard to Product.
• Ensure proper coordination with operations team in India and Sales Reps.

Specific responsibility / day to day activities

• Analyse future business trends and track new markets/segments and competition for product ideas. Keep abreast of all product-related news.
• Experience new products and meet strict deadlines to investigate a product and submit accurate reports/ feedback.
• Shooting videos and stills while travelling to make interesting films/photo slides with the help of the in-house video desk and design team.
• Circulate the updates on any new products and updates on existing ones post your travel, using internal and external communication channels via reports and blogs.
• Create presentations to educate internal customers on product lines.
• Compiling and updating the central pool of information/database on products including experiences curated by branches and ensuring it is catalogued for easy access by all markets.
• Periodically review and optimise the product portfolio based on client feedback, market trends, and performance metrics.
• Engaging with friends of the Destination Knowledge Centre and increasing our pool of friends and experts in various fields.
• Promote market-specific products.
• Synergise with operation teams to increase productivity by optimising the product options available to their FTOs.
• Act as a SPOC for all product-related queries from internal teams. Track & maintain query MIS.
• Work with cross-functional teams to identify market-specific requirements.
• Assisting the sales team to create decks with products best suited for each market.
• Creating collaterals on products for RFPs as per market requirements.
• Support the Product Team verticle under the Destination Knowledge Center
• Internal customer satisfaction and feedback from overseas partners on product support

Job Specifications

• The candidate must be a graduate.
• Preferably, 7 to 8 years of experience in tailor-made operations for inbound clients.
• Good Product knowledge of India, Nepal, Sri Lanka & Bhutan.
• Indepth Knowledge of itineraries and routings.
• Should have an understanding of customer needs and the market.
• Oral and written English communication skills.
• Some writing experience would be an added advantage.
• Quality conscious with an eye of detail are vital.
• Understanding of latest travel trends.

Interested candidates can share updated CV at [email protected]

• Collect and analyze best available rate of contracted hotels from various Booking Sites.
• Illustrate and Interpret data, formulate reports.
• Evaluating pricing trends evaluating Hotels based on price.
• Conduct competitive analysis to compare tariffs.
• The candidate must be a graduate with minimum 2 to 5 years of experience in Data research.
• Proficient in MS office (Excel, Word & Powerpoint)
• Strong data analytical skill
• Prior experience into hotel reservation would be an added advantage

Job description: Inviting applications from enthusiastic candidates for ‘Travel Operations’ role based in Gurugram and Mumbai. The candidate must be a post-graduate / graduate with 2 – 8 years of relevant experience in the travel industry. He/she must have work experience in a similar role.

A brief of the duties & responsibilities is as follows:

• Process and manage bookings to hotels/airlines/train/Safaris.
• Well-versed in designing of itineraries and costing.
• Whenever necessary, negotiate for better rates with hotels for specific movements.
• Monitor day-to-day quotes to ensure customer satisfaction and to meet targeted timelines.
• Actively engage in briefing and debriefing from the operator for each tour.
• Manage the entire life cycle of events including accounting, documentation, and coordinate with the Clients while they are on tour.
• Maintain a close cordial relationship with all service providers.
• Coordinate & follow up with: Respective market manager, product, and R&D team for preparing the product & brochures, suppliers and branches and/or service providers as required.

We are India’s oldest and largest inbound travel company. Last year we commenced the development of our in-house product with the aim of end-end automation of our B2B business. To accelerate the development of our platform, we have recently set up a technology innovation center, TCI Digital Labs, and are looking to onboard passionate developers across all areas – cloud, (AWS), DevOps, Java, React, Typescript, and Data – to become part of our ambitious product engineering roadmap.

Job Description

• Software development experience which includes 2 + years of deep, hands-on experience with React Js
• Good understanding of frameworks like Bootstrap, Backbone, React JS, Redux, and libraries like jQuery, LESS, and Ajax
• Knowledge of automation testing frameworks (Mocha, Jest, or others)
• Experience with browser-based debugging and non-performance software
• Strong understanding of server-side CSS pre-processing languages, such as LESS and SASS
• Proficient understanding of client-side scripting and JavaScript frameworks, including jQuery
• Experience with common front-end development tools such as Babel, Webpack, NPM, etc

Good to have

• Knowledge of modern authorization mechanisms, such as JSON Web Token
• Have designed API interfaces (REST and/or GraphQL)
• Back-end development experience
• Conversant with SQL
• Development experience in building back-end applications using Java and the Spring ecosystem
• Strong command over core Java
• Understands the application of java best practices
• Familiar with the Java Concurrency model
• Understands Java collections, generics, and java 8 based functional programming features
• Understands what it means to write unit-testable code
• Has extensively used the Spring ecosystem
• Spring Boot
• HTTP/REST API development
• Spring Data (JPA)
• String experience ORM tools like Hibernate (can fine-tune mappings for performance)
• Conversant with SQL and database design
• Appreciation of various design styles including event-based, microservices, monolithic modularity, etc.
• AWS: Experience with developing applications for the AWS Cloud
• Usage of Code quality tools (SonarQube or others)
• Familiarity with Deployment using CI/CD pipelines
• Understands Unit and integration testing facilities of Spring Boot
• Meeting & Greeting the guests as per the allocated duty.
• Interaction with Guests as per the briefing sheet.
• Facilitate all activities involved in the arrival and departure transfer of guests.
• Responsible for strictly following the prescribed SOP & making the guest comfortable & their experience memorable.
• Responsible for welcoming, escorting & assisting guests in arrival & departure transfer.
• Assist the guest at the time of check in & check out at the hotel.
• Brief the guest about complete tour itinerary (If required).
• Perpare paging board as per the allocated assignment.
• Reconfirm the flight, hotel, vehicle & all other details before transfer.
• Ensuring Vehicle quality by performing complete vehicle check-list process.
• Ensure to carry required amenities as detailed for allocated assignment.
• Disseminating correct & timely information to Operations team.
• Effective laisoning between DO-CSE, TDO & ADO.
• Assist the client in all possible ways in consultation with the file handler and duty officer.
• Provide clients’ feedback to the operation team.
• Should be responsible for assisting official work / assisting Duty Officers as needed.
• Should have good knowledge of brand specific requirement.

Location: Mumbai / Gujarat Designation: Deputy Manager / Manager

• Generating sales from the Domestic market as per assigned budgets
• Ensure file profitability, managing assigned budgets, and statistical/financial records
• Ensuring & maintaining a high standard of quality and service delivery
• Ensure proper coordination & maintain PR at all service levels (Interdepartmental coordination & communication, including domestic agents)
• Liaise with travel partners, including hotels to manage booking & schedules
• Customer satisfaction (Dealing with customer inquiries & meeting their expectations)

Specific responsibilities

• Sales visits to clients
• Ensure cost control / constant renegotiation with suppliers to increase profitability
• Maintaining weekly sales reports
• Coordinating with the product and Procurement team for setting up of new products if required
• Ensure process compliance to increase productivity and customer satisfaction
• Keep a track of Conversion ratio, GOP and Client feedback
• Candidate should be a minimum graduate
• Should have a minimum of 4-6 years’ experience and a flair in sales role
• Should have an understanding of the customer needs and the market
• Must possess Destination and Product knowledge and sound understanding of market pattern
• Strong interpersonal skills

Location: Gurugram

• Managing travel desk transactions and interaction with airline and train vendor.
• Managing online transactions for monument tickets and reconciliation.
• Ensuring the best deals for groups and charter negotiations.
• Reconciliation of accounts and tracking the refunds (airlines and railways).
• Maintain a good PR with Airlines and charter / train vendors.
• Low-cost airline ticketing and reconciliation.
• Coordination with Airlines call center for full refunds, waivers , cancellation and changes.
• Train ticket billing and reconciliation.
• Follow up with FHE’s for bill disputes and train bill clearance.
• Update Ancillary services through credit cards for Full cost airlines.
• Assist superiors in managing travel desk.

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Tower B, Delta Square, M.G. Road, Sector 25, Gurgaon - 122001, Haryana, National Capital Region of Delhi, India