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Exoticca Travel Review: A Reliable & Legit Tour Operator?

Exoticca Travel Review: A Reliable & Legit Tour Operator?

Predesigned itineraries and travel packages are life savers for some travelers. Exoticca is one of the number-one travel package choices, but are its services a good investment of your time and money?

exotic travel reviews

Taufiq Ul Haque is an avid traveler and cyclist. He provides content marketing services to clients worldwide. With 8+ years of experience, he is a government-endorsed freelancer who specializes in scaling digital assets, writing and search engine optimization.

If your next trip is coming up, you're probably busy making all the plans. Hours and hours later, you've done all the research possible and made several phone calls to create a successful trip.

You and I both know it—behind every successful trip, a traveler works overtime to organize everything effectively.

But worry not! If you want to skip it all, you can ditch the entire planning stage by going with Exoticca Travel. Once you've decided on the customized package you want, all you need to do is pay and enjoy your trip stress-free.

Oh, and it's still essential to remember budget travel tips if you're trying to ensure your trip stays affordable and within your budget!

But does this sound too good to be true? And what about using competitor travel booking agencies, like Luxury Escapes or G-Adventures ?

In my Exoticca Travel review, you'll find everything you need to decide whether this trip-planning company is the way to book your next getaway. I'll go over things like features, areas of improvement, and even other customer reviews.

Find out what you need to know so that you won't regret spending your hard-earned money!

exotic travel reviews

What Is Exoticca Travel?

Exoticca is an online travel agency that delivers customizable and premade travel bundles. The packages can be for multiple countries, and it has travel packages for each continent.

Exoticca Travel has been operating since 2013 after Pere Vallespí founded it. The company initially started in Spain. But now Exoticca is branching out to Western countries as well.

As of my article's publishing date, the company also operates in Canada and the United States.

Exoticca is all about taking the planning stress off your shoulders! Whether you’re into exploring new places, chilling in luxury, or even dreaming about the perfect honeymoon, it's got something for everyone.

Exoticca travel experts handle the nitty-gritty—transportation, accommodation, and activities—so all you need to do is kick back and enjoy your vacation!

How Does Exoticca Work?

Exoticca operates as a comprehensive travel platform. As I mentioned, it aims to streamline your vacation planning process and provide a variety of travel experiences.

But how does it do it, and are the deals legit?

Exoticca's low prices and diverse offerings are made possible based on a few factors.

First off, Exoticca travel agency has partnerships with local providers and sub-contractors to actually carry out the tours. That means that the company is able to offer localized vacation packages in diverse locations, whether it's a trek through the Amazon or an island-hopping itinerary through Greece.

Another thing to remember is that Exoticca has been in business for a while. That means that it has done strategic negotiations with suppliers and partners to keep giving customers great prices.

Another factor to its pricing is that Exoticca Travel bundles its services and, therefore, leverages economies of scale. In simpler terms, because it does repeat business and can book larger groups, it can sometimes get better prices than you doing it on your own!

exotic travel reviews

How to Use Exoticca Travel?

Using Exoticca's website is quite simple due to its user-friendly interface. The team always aims to make everything seamless for travelers.

Similarly, with a few easy steps, you can easily book your next vacation with Exoticca Travel:

  • When you enter their website, you'll get bombarded with colorful visuals. Scroll through all the travel packages. You can also search by continent or travel style. These options are on the menu bar.
  • After choosing the package that intrigues you, it is time to review the plan. The package mentions all the trip highlights and what things are included in the program.
  • If you want to add or remove something from the itinerary, you can do that. Then, contact an Exoticca travel advisor.
  • If the itinerary seems satisfying, it's time to make your reservation!
  • Exoticca Travel will ask for your details. And you'll need to sign the terms and conditions.
  • Lastly, pay the deposit amount.

Exoticca Travel's customer service will assist you through every step to improve your experience.

Examples of Exoticca Itineraries

So I've been telling you all about the vacations that Exoticca offers. But that's not the same as actually hearing about examples.

I find that sometimes people like specific examples instead of more broad statements. That's why I wanted to lay out some of the trips that seemed interesting to me while I was researching Exoticca:

  • Southeast Asian Odyssey: This is a 19-day/17-night itinerary that takes travelers through Vietnam, Cambodia, and Thailand for 50% off, meaning customers only pay ~US$3,599 per person currently.
  • Wildlife Parks & Serengeti Safari: Explore Tanzania for 9 days and 7 nights, seeing beautiful landscapes and exciting wildlife for ~$6,499 per person.
  • Land of the Berbers, Madrid & Barcelona: Join a group to see Spain and Morocco over 16 days and 14 nights—you'll only pay $3,499 per person, which is 35% off Exoticca's regular pricing for this trip.

I've included some pricing here, but please be mindful that this changes quickly. I wanted to make you aware of the prices I saw so that you can better gauge the deals that Exoticca offers—even if you don't see the same promotions!

The Best Features of Exoticca Travel

Exoticca Travel is winning many travelers' hearts through its unique services. If you are wondering why people are raving about this platform, this is because of the features. Let's look at some of the most loved features of Exoticca tours.

Expert Planning Guidance

One of the main winning points of Exoticca Travel is professionalism. Besides, you can consult their travel specialist to plan your trip. The travel specialist is knowledgeable about all the destinations.

In addition, Exoticca can help you customize your plans within your budget. The Exoticca travel specialists can also enlighten you about each destination.

Reliability

Reliability is a huge factor when you are planning with a travel agency. With Exoticca Travel, you don't have to second-guess its reliability.

Firstly, it's a well-known company in many traveling communities.

Exoticca Travel is a United States Tour Operators Association member and the International Air Transport Association. Being transparent with the customer is one of its top priorities.

International Air Transport Association (IATA) Logo

Notable Customer Service

Exoticca tries to have transparent two-way communication with its users. The customer service representatives have expert knowledge about dealing with inquiries.

Customer service care is reachable from social media, emails, and live chats. The customer support team always aims to get back to you through emails within 48 hours.

You can even chat with customer service staff through live chat.

It's also worth mentioning that these service representatives can also give you helpful insights. They can provide recommendations and guides as well.

Customizable

This feature is Exoticca's main selling point. You can mix and match your traveling plans. On top of that, there are several options for traveling styles. You can even choose what season you want to travel in.

Exoticca Travel is providing you the level of flexibility to add your interests as well. Simply put, this trip planning company gives you the blueprint for your trip plans.

What Is the Pricing of Exoticca Travel?

When it comes to pricing, it depends on each package. The multi-country package will be more expensive than a single-country package.

That said, Exoticca Travel tries to maintain competitive pricing. It wants to provide the best value within your budget.

Due to the freedom of customization, you can also edit to try and match your price. If you want, you can select luxury travel or budget travel. Exoticca also shows the best price available within the season.

Exoticca Travel will ask you to deposit 30% of the total amount. Around 60 days before, you need to pay the final payment.

The company accepts cards, mobile banking, and bank transfers.

Does Exoticca Travel Have a Return Policy?

The worst nightmare of every travel enthusiast is trip cancellation, or lack there of.

Uncertainties are inevitable, and there are many cases where you have to cancel at the last moment. But no worries—Exoticca Travel has a well-structured refund policy.

If you cancel the trip before the final payment, you can get a refund on your deposit. That means you must cancel for a refund at least 60 days prior.

It can become tricky to get a refund if you cancel after making the final payment. In most cases, you might have to pay a penalty or a cancellation fee.

One extra thing to consider is that Exoticca offers one of the best travel insurance options. It gives coverage for accidents or other unpredictable situations.

How Can Exoticca Travel Benefit You?

Exoticca Travel can make your travel experience less stressful. This platform is handy for travelers who find planning difficult. Casual travelers or vacationers can also use this platform.

Its predesigned packages can give you a starting point for your plans. Moreover, for busy people, Exoticca's services are highly effective.

Plus, you might not have adequate information about the destination if you're a beginner traveler. So, Exoticca fills up that gap with expert travel specialists.

Planning with a travel agency has advantages. You can get insurance and support when things don't go right. And for example, Exoticca Travel takes care of incidents like lost baggage or medical situations.

What Others Are Saying About Exoticca Tours

I also wanted to know this before I considered booking! That's why I did a deep dive on the current Exoticca Travel reviews available on the Internet.

Many travelers praise the diverse travel options, catering to various styles, from adventurous tours to luxury escapes.

The stress-free planning and all-inclusive packages have notably struck a chord. After all if Exoticca Travel plans everything well, then travelers can immerse themselves in the journey without the fuss.

Past customers have also referenced Exoticca’s responsive customer service team, contributing to seamless and enjoyable travel experiences to fun, exotic destinations.

Even if you go to other trusted websites, most Exoticca tour reviews are positive, including those that comment on forums like TripAdvisor and Trustpilot!

That said, there are also negative reviews of Exoticca Travel online.

A few users have talked about their desire for greater pricing transparency and more consistent quality in accommodations.

Additionally, some travelers encountered hiccups with last-minute itinerary changes, which means even the experts can continue to learn about better communication and planning!

Waterfall in lush, green forest

Exoticca Travel Alternatives

For travelers seeking alternatives to Exoticca Travel, several options cater to various preferences and travel styles.

Just to make sure you get all the info you need, I put together a quick comparison of some of Exoticca's top competitors:

Intrepid Travel

Best For: Adventure seekers and solo travelers.

Intrepid focuses on small-group adventure tours, emphasizing responsible travel and authentic experiences.

Booking with this travel agency is ideal for those who enjoy off-the-beaten-path destinations and interacting with local communities.

G Adventures

Best For: Social travelers and those looking for a mix of adventure and relaxation.

G Adventures offers a wide range of tours, from classic sightseeing to active adventures, emphasizing sustainable travel.

It’s an excellent fit for those who enjoy meeting new people and varied travel experiences.

Luxury Escapes

Best For: Luxury travelers seeking premium experiences.

Luxury Escapes specializes in high-end travel packages, offering exclusive deals on 5-star accommodations, gourmet dining, and personalized experiences.

It's ideal for travelers looking for a touch of indulgence and tailored services.

Best For: Young adults and social butterflies.

Calling all young, excited travelers! Contiki is for you if you love to socialize and have fun with other young travelers.

All of Contiki's tours are organized to emphasize fun, socializing, and exploring. It’s a solid choice for younger travelers looking to meet like-minded individuals and enjoy a lively travel experience.

While these alternatives offer diverse experiences for various traveler types, many choose Exoticca for its unique blend of customizable options and cost-effective packages.

Whether you're seeking adventure, luxury, or cultural immersion, now you know more about Exoticca and the similar options you can choose from.

Is Exoticca Travel Worth It?

I think it's worth it for certain people to try Exoticca Travel!

If you find planning stressful or don't have enough time and still want your trip to be planned out perfectly, then checking out Exoticca may be a good idea. The same goes for if you like to be guided by professionals.

But if you enjoy making your own itinerary or want to save more money by using budget traveling hacks during the booking process, you may want to go at it alone. Or you could look at alternatives.

And if you sit somewhere in the middle, I say give Exoticca a chance. The Exoticca Travel company has many reviews saying it curates excellent, authentic, personalized experiences.

So, if you're on the fence, you can discuss options with the team and then decide whether a specific itinerary is for you or not!

Our Rating: 3.9/5

  • Predesigned travel packages for all around the world
  • Excellent customer support
  • Flexibility for customization
  • Get help from travel experts
  • Cancellation fees and penalty
  • Lack of total control
  • Some expectations not met

Enhance Your Travel Plans!

If you are looking for someone to make all your planning trips, then Exoticca Travel is the answer. It can be a lot easier when you have someone else doing the planning for you.

But if that doesn't sound like the right route for you, you can get help in the form of an easy-to-use and collaborative trip planner. Cue Pilot, where you can plan trips easily yourself...

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Disclosure : Pilot is supported by our community. We may earn a small commission fee with affiliate links on our website. All reviews and recommendations are independent and do not reflect the official view of Pilot.

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Exoticca Travel Review

Kim Orlando

Can a bargain-priced international trip provide a full-sized experience? SheBuysTravel Founder Kim Orlando had to find out. So she booked an 11-day tour of Ecuador and the Galapagos for just $1,600 – a deal that even included air travel from New York City. So, the burning question: Did Exoticca deliver more or less than she bargained for?

What kind of international trip can you really get for $1,600? I had to know. During the pandemic, prices were dramatically reduced and the free cancellation policy made a trip with Exoticca Travel Tours to Ecuador a no-brainer for me. Exoticca is an online travel agency and tour company based in Spain.

A little context: I am not a hop-on-hop-off-bus-tour kind of traveler. I want to explore destinations at my own pace, hit the touristy must-sees but spend most of my time on local flavors and experiences . My husband, on the other hand, needs organization and isn’t keen on surprises.

Why Choose Exotica Travel Tours?

I chose Exoticca’s Ecuador tour because:

1) The price included airfare.

2) I knew I would need help navigating the Galapagos.

3) I thought my husband would like Exoticca’s very organized itinerary.

4)  TrustPilot had positive customer reviews .

A proper tour seemed to make the most sense to get my husband to go with me. But my logic did not pan out. He bailed a few months before the trip, claiming a need to golf. So his adventurous, up-for-anything cousin, Tina, went with me instead.

What Does a $1,600 Trip Include?

I have to admit I was more than a little nervous about the types of travel experiences and accommodations that would be included for only $1,600 (from New York). To boot, Tina is a luxe traveler, so the pressure was on.

I actually used the phone number on the Exoticca site and spoke with a travel agent more than once. I was on hold longer than I would prefer, but I cut them some slack considering the travel issues around Covid and the pandemic. And, when I finally got someone on the phone, I was able to get answers to all of my questions.

I learned that Exoticca offers a variety of moderately priced travel packages from 14 day excursions to South Africa, Morocco and Asia to shorter 8 day trips to Portugal, Peru and other European countries.  The company’s 60-day cancellation policy is fair to me and full payment is not due upfront. I really wanted this trip to work out so that I could start planning my next trip with Exoticca!

General Exoticca Tour to Ecuador Details

We covered a lot of ground in 11 days: Quito, Tena (Amazon), San Cristobal (Galapagos), Guayaquil. All of the hotels included on the Exoticca Tour to Ecuador were at least 3-star (comparable to Holiday Inn Express, with breakfast included daily), and each had the option of upgrading to a 4-star property. I was happy with the accommodations – we didn’t spend much time in our rooms anyway.

Our flight was easy – coach class on American Airlines into Quito, the capital city of Ecuador. Upon arrival, we were met immediately by an Exoticca representative.

Travel on the ground was via comfortable touring buses. There is no bathroom on the bus, but we made plenty of stops. The rest stops became part of the adventure. Our guide introduced us to local snacks (including grubs – more on that later!) and drinks. The bathrooms were always clean. Some required a tip or a fee of 25-50 cents.

SheBuysTravel Tip: Check the COVID requirements often before any international trip as rules change frequently.

Transportation on Our Exoticca Ecuador Tour

Another reason I am sometimes hesitant about organized tours is because the ground transportation is via coach bus. I always thought of this as being herded like cattle and assumed I would not like this part of this tour. It turns out that I was happy to check out the interesting landscapes along the way and not have to worry about driving.

One of the rest stops included the option of eating grubs – grilled or raw – to improve our respiratory health. I somehow choked down a grilled grub and have a video to prove it!

Extra Costs on the Exoticca Ecuador/Galapagos Tour

There are opportunities to upgrade your trip, including escorted tours (read about the tours that are included and optional in this post), and upgrading to a nicer hotel. In addition, some meals are not included.

And then there are other charges not included in the Exoticca tour price that are required.

Mandatory Additional Fees

Those fees are:

  • Galapagos Entry/Parks Fee of $100 . Everyone who visits the Galapagos is required to pay the national park entry fee. The park entry fee has to be paid in cash.
  • Two Covid PCR tests at $75 each for a total of $150. Visitors to the Galapagos are required to show a negative test before entering the islands and Americans are required to show a negative test before boarding the plane to head home.
  • Tips for our guides. While tips technically are voluntary, I included them under “mandatory extra costs” because this is how tour guides make their living and a good tour guide is the key to a good tour. Tina and I spent $150 each on tips.

My Final Cost: $2569

  • Exoticca trip…$1599
  • 3 Exoticca excursions….$295
  • Personal day trip….$175
  • Tips…..$150
  • Additional food/drinks…..$250
  • Galapagos parks fee….$100
  • Covid testing……$150

What I Would Improve

Two of the Exoticca city tour guides were sub-par. The one in Guayaquil didn’t have the patience for our older travelers. The guide in the Galapagos was difficult to reach when we needed her help. Aside from that, the trip went smoothly and we saw a lot during the time we were there.

The one thing that could use improvement is more advance communication. For example, there is plenty of free time built into the tour and Exoticca offers several optional tours as add-ons. We didn’t know about them until we arrived in Ecuador, though.

I would like for extra excursions and tours to be presented in advance of the trip – even if only the day before – so I have time to think about them. At the time of my booking, there was only one excursion available. Others had been added, but I never received an alert.

When we first arrived, the Exoticca reps hosted a meeting to explain the schedule and the COVID requirements. They also went over the many excursion options. But we had to book on the spot. I was happy to have more options, but it would have made planning easier if that information had been made available prior to arrival. I like to know what things will cost upfront, so the surprise extras felt ingenuine.

Additionally, we found out after we arrived in Ecuador that we would need to pay the Galapagos fees in cash (no credit cards accepted). We all scrambled to find an ATM or bank the day before we left for the island.

If you are considering bringing kids, you know them best. If you think they will be OK on a bus for 4-5 hours at a stretch, then bring them. Wifi is available, but it is spotty. We had one 12-year-old on the trip and he seemed happy to hang with his mom on the bus. He opted out of some of the activities but enjoyed others. Everyone in the group enjoyed having him. My adult kids all want to do this trip, despite the long bus rides.

Would I do another tip with Exoticca? You bet. Ecuador with Exoticca was a great trip with a great travel company. It was well worth the $1,600 I paid to have all of my flights, taxes, covid tests, local questions, breakfast and lodging taken care of. Tina agreed.

Even though I think there is room for improvement, I liked the value so much that I have applied to sell Exoticca trips on SheBuysTravel so stay tuned!

9 responses

I am speaking from my personal experience, so if you find what I am writing here offensive in any way, my apologies to you in advance. Nevertheless, I must be honest with you, and I do this only after having shown forth a LOT of patience with this company, which has been given more than adequate time to respond to us and make things right. But our patience has grown thin. This should not, needless to say, come as a surprise to them when they read this.

My wife and I trusted Exoticca with our time, money, and high hopes for a trip to Morocco in late May 2022. The gentleman who booked this trip for us was friendly and a delight to work with; we have no qualms with him. However, when we received the airline reservations approximately two months in advance of the trip, they booked us on Air Canada for what was apparently the least expensive ticketing. We were to depart from Las Vegas and travel through Montreal and Lisbon en route to Casablanca.

I let Exoticca know immediately that the layover in Lisbon was very short, in fact, too short to make the connecting flight to Casablanca. After a very, very long hold time, and having to endure the repetitively annoying music in the meantime while waiting for a representative, I emphasized my concern that we would not be able to make the connecting flight if the flight from Montreal was even a little late. The rep tried to assure me that there would be no problems. I was, of course, skeptical of his “reassurance,” having heard such things before. But he told me that they would get it changed and email me with the new itinerary. When the email came without either an itinerary change or an explanation, I called again and waited on another long hold, only to explain my concern once more to another rep, who tried to assure me that we’d be OK in making the connection in Lisbon. I couldn’t help but get the distinct feeling as she spoke that I was getting an earful of hot air and fluff, despite sounding sincere and genuine. She likewise told me that we would hear back very shortly with an adjusted itinerary, but the email once again came back unchanged, just as if my concern had been completely disregarded and my time wasted.

I attempted other calls to Exoticca, but each time the hold time seemed to get longer and longer. I gave up trying to contact them and just went with the itinerary they had provided. We left Las Vegas on time and waited for eight hours at the airport in Montreal. The flight from Montreal was delayed, causing us to run like crazy to the departure gate for Casablanca, only to be firmly told that the gate had closed and we would not be permitted to board. Our greatest fear was realized. Fortunately, for the most part, the airline agents in Lisbon tried to be helpful. Nevertheless, we were then redirected from counter to counter to counter by airline and airport reps, who weren’t able to do much for us. But after several hours, we finally managed to book a flight on a different airline.

As expected, our bags were not present upon our arrival in Casablanca. The lady at the desk that handled such situations had apparently become tired of dealing with angry Western visitors and would not let us make a claim. In desperation, we went to the Swissport office, where the gentleman tried his best to assist us. But we were not able to file an official claim. Our tour guide patiently waited for us and tried to assist us the best he could, but we left the airport without our luggage and didn’t have it the entire 11 days of the trip, forcing us to wash clothes every night. Repeated efforts to get our bags resulted in continual disappointment. To make matters worse, we learned from fellow trip members that we could have been booked directly from Montreal to Casablanca without that unnecessary and unfortunate layover in Lisbon. We were the only trip members to have to change flights there. Imagine that!

Despite this major setback, we did our best to enjoy our time in the country. We had a great tour group and guide, and were able to see many fun and interesting sites. So, why am I writing all this if we managed to have a decent time? Well, it certainly is not to thank Exoticca, who contracted with a decent in-country travel group. Days after our return, we were contacted by the Exoticca Customer Car Team. I responded to their email by stating that I was displeased with some aspects of the trip and asked to be contacted by the team. “Julie” replied that they were “so sorry to hear that some aspects of this tour did not meet” our expectations. After a couple of failed attempts to reach me while I was at work, I told her by email that I’d make myself available at a certain time that would be convenient for both of us. She apparently ignored my emails and attempted to call again two weeks later, again thanking me for my initial review and noting that she was still not able to reach me successfully. She even asked me to let her know if I’d like for her to contact me either by phone or email, as she said she’d be very grateful for further feedback, which, as she stated, would be “a very useful tool to assist in improving our service and products in the future.”

I never heard from her again. Another rep, “Ivan,” called me a month later and informed me that Julie had been taken off my case “for personal reasons,” which I now believe was BS – the case was simply passed on to him because Exoticca didn’t know how to (or simply didn’t want to) deal with my issue. I was never mean, threatening, or vulgar in any of my interactions, either by phone or email. “Ivan” and I seemed to have a helpful conversation, wherein I was able to explain my situation. We agreed that he would call me back one week later at a designated time and that he would be able to make things right. Well over a month later, that call still has not come.

It’s apparent to me that Exoticca, while providing a great menu of very desirable-looking tours, is horribly unresponsive and not really interested in assisting travelers if there’s an issue of any kind. Be forewarned… and a word to the wise: They book the trip and hope like hell the contracted company in country does its job, because they certainly aren’t doing theirs, and they’re not going to help you if things go south! They don’t want to hear any complaints about their service (or lack thereof)… nothing negative. They will simply stop communicating with you if that’s the case. I gave them opportunity after opportunity to redeem themselves.

I wanted so much to disregard all the negative reviews I had read online before I signed up for this trip. Nevertheless, I made the fateful decision to disregard those reviews and give Exoticca a chance to prove those reviews were simply untrue and biased. At this point, I can no longer do that and feel that I must make my feelings very clear. The sad part in all of this is that I had wanted so badly to give them another chance and take advantage of other seemingly fun deals, but heaven help us if something were to go wrong… they wouldn’t be there to care in the least. Trying to contact them by phone has also been a nightmare, with very long wait times and reps that will tell you what you want to hear, but will not follow through with what they promise. I have always been better off booking with reputable companies like Gate 1 Travel, where I’ve never gotten any of this. The various tours Exoticca offers are quite tempting, and they’ll likely be good once you’re in country; however, just pray nothing goes wrong!

Hi, I booked my trip to Portugal with Exoticca about a month ago. At time of booking, I was so happy that I found this trip package, but now I’m beginning to wonder if this company is legit. They are changing my flight arrangements and demanding extra fee and for remaining balance to be paid immediately without any confirmation that my flight from JFK will be direct flight (which they promised, but now demanding extra $340) I’m trying to talk to someone, but reaching the customer service on call is impossible. Can you tell my how they booked your flight. When did you get flight information?? Is it safe to trust them?

I have had a terrible experience with Exoticca and would never use them.

I was thinking about the same trip. We’re the hotels OK, and was the Galapagos portion enough time to see at least some of the sites.

What were the 3 optional Exoticca excursions you did? I can’t find any details about them on this webpage. And also the personal day trip. We are doing a similar trip in September and are trying to determine if any of the optional Exoticca excursions are worth it. Were they in general?

I’m not one to tell anybody how to spend their money but I would advise you not to spend any with Exoticca. The extra C is not for comfort, consideration or care.

When we first engaged with them in July of 2021 we were assured that we’d be able to secure whatever flights we wanted from our various locations. We were a group of six girls that wanted to avoid an extra flight if possible to fly to South Africa. M1 told us that we’d have all the options in the world for us and was very reassuring as we lay down 60% of our total fee for our tour to be taken in May of 2022.

As late as January 2022 another employee M2 assured me “you cannot choose airline, you however can make a request to fly on a specific airline and the dedicated team can check if the request can be accommodated.” “Yes, it would be possible to book a return flight to a different destination (additional charges may apply) We would need to have the confirmed new location 60 days prior to departure.” And “No direct flights expected on your booking. As mentioned on your trip summary page 7 it is expected no more than 2 stopovers.” NONE of that was true.

It was now March 2022 and time to make full payment and we discover flights have already been booked without consultation. We again asked if we’re going to be able to make changes. Crickets no one replied, numerous emails went unanswered we were stuck with the flights assigned. All flights originated in Atlanta so that required me buying an extra flight. As a result I took 3 planes traveling over 33 hours to get to South Africa with five stops. The last flight was with random air carrier called Asky that made two stops before we landed in Johannesburg, South Africa at 1:30AM in the morning. (Our Exoticca airport pickup was also a no show. We were at least reimbursed for our cabs to hotel.)

The flights home were even worse, it took over 38 hours to get back to my home in Florida. There was a random stop in Dublin, Ireland for refueling and change of crew that left out of Addis Ababa, Ethiopia. No new passengers got on the flight in Ireland, still not sure why we needed to change flight crew. We should have gained time coming home this detour was absurd.

Talking to other Exoticca customers whilst on the trip we learned we were not alone, they shared similar stories and travel challenges in their dealings with them too. I do not recommend you use Exoticca you can get the same on the ground experience we did by booking it on your own or at least looking at other companies with similar products. GOOGLE those companies too, wish we’d done the same with Exoticca.

It’s so disappointing to hear that Exoticca did not deliver for you. I really enjoyed my trip and my flights were fine. The whole reason I booked a tour is so that I would not have to make all of the arrangements. Good info for me as a new tour leader (Bhutan in October) – transparency and clear communication is key. Oh and own it when you make a mistake.

Hi, I’m having similar experience with my flight arrangement. At the time of booking, and happily paying 60% deposit, they promised me that my flight will be direct flight with Delta from JFK to Lisbon. Now about a month later, they emailed me some confusing flight options to choose from which required me to spend the entire day hopping planes all over Europe which I refuse to do. They are asking extra $340 to make my flight direct, but now I’m beginning to think that they won’t even deliver that promise with me paying that extra cost because they’re saying they can’t promise it will secure that flight. Now I’m digging through all these reviews, and wonder if I should let go my 60% deposit and save other 40% and extra $340. What do you think?……. I told them what they are doing is total “bait and switch” tactic but they are saying they’ll keep my 60% deposit if I cancel booking.

They are fine if you don’t have any problems. The 2nd leg of my return flight (booked thru Exoticca) was cancelled and their response to my request for assistance was “it’s not our responsibility.” The flight was booked on Royal Jordanian but American was the airline for the 2nd leg. American says talk to Royal Jordanian, Royal Jordanian says contract your travel agent and Exoticca refuses to help at all.

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exotic travel reviews

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Reviews 2.6.

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Good Tour guide

Booking the trip was easy. But contacting them via email/text/ WhatsApp is not there. No one responds to your email Our flight got canceled and no one from Exotica contacted us and we found out when we tried to check in. Getting them rebook was not easy. If your flight gets cancelled last minute you are at their mercy because they are your travel agent. I fought with Airlines to get a flight otherwise my trip would have been a washout. Planet tours was the local operator for Exotica. The trip itinerary was entirely up to guides discretion. Mina(male) our guide was terrible. It was just a job for him and didn’t care for anyone and he is very unprofessional. Didn’t give us proper time at any of the sites. Either it's 30 or 60 minutes. he didn’t have problem waiting as long as you wanted when they take us to these shopping trips. Egypt: Giza Pyramid 30min Make sure you ask for a good tour guide Your total experience of the trip depends on them. Ask for emergency contact numbers.

Date of experience : February 18, 2024

Other issues with Exotica

Two times for our excursions we asked for a wake up call but did not get one. Luckily friends we met came and got us up or we would have missed our excursions. The 4 of us were considering another trip with Exotica but are reconsidering this idea.

Date of experience : February 02, 2024

Prompt response and delivery

This 3rd order with Exotica. So pleased with their service. One of the order had item missing that they refunded promptly.

Cheap for a reason

Terrible company - I know that this is a misspelt version of their company name which is in fact Exoticca but it felt I'd put a review here as well as on their proper site just to ensure that the message gets through. They are cheap because they arre prepared to lie to you and to risk your health and safety. Just returned from a three week trip to Madagascar with them and never want to hear their name again. They lied about journey times; provided no relief driver for trips of up to 13 hours on a non-air conditioned coach; offered no meal stops, and misdescribed excursions putting people's health and safety at risk and leading to one lady breaking her ankle. They have no interest in helping or responding to complaints. We have submitted a complaint to ABTA about them as they were unwilling to engage with us in a meaningful manner. Please save your money and find a reputable tour company. I have posted a fuller review under Exoticca on this site

Date of experience : December 12, 2023

Hotel Changes and No Communication

Used this company for a holiday to Jordan. Ground operator was Beyond Jordan. Booked 4 hotels within the package. Two were changed on the day of travel with sub-standard hotels. Wrote to Exotica about this and they failed to reply to any emails. Appalling and will not use Exotica again. Beware, you do not get the accommodation you pay for.

Date of experience : October 08, 2023

EXOTICCA NOT Exotica see reviews with correct company name

All of these reviews are using the wrong spelling🤔 You need to re write to be seen by Exoticca or their clients. Our trip was organised well to Jordan. Only issue local company Jordan & Beyond refused to open toilet door on coach travel. Caused unnecessary upset for fellow travellers with medical issues or pregnant :( I have written a full review under correct company name

Date of experience : October 02, 2023

They lie about standards and refuse to communicate.

Booked a Costa Rica trip for our Honeymoon this August. They use photos of amazing luxury hotels to lure you in, however once you've paid, for some parts of the trip, they have booked into lower quality hotels that they don't even show on their website. When contacted about why this was and could they please change the reservation to the advertised hotel, (as there are rooms available at advertised hotel) they refuse to explain why or engage in any conversation. A black cloud hanging over our special once in a life time trip.

Date of experience : May 23, 2023

We are meant to be going to Peru on…

We are meant to be going to Peru on Wednesday. Despite repeated attempts to call and email, we have not had any confirmation of whether trip is cancelled or going ahead as planned. Although it is obvious that the itinerary is not possible in the current climate, and the only option is to cancel/reschedule. A dedicated team are meant to be calling peru travellers...assuming they call tomorrow....that will be leaving us with less than 48 hours notice. Extremely stressful situation.

Date of experience : February 05, 2023

Just booked a trip with Exotica to…

Just booked a trip with Exotica to Portugal. Peter, the sales agent was courteous and very helpful. He assisted us with decisions and accommodations in a polite and friendly manner. Hope that our first interaction with Exotica is a good foreboding of the future trip.

Date of experience : November 24, 2023

Just came back from Greece and very disapointed …

Just came back from Greece and very disapointed; we took an upgrade for 4* hotels and got decent ones in Athens but when we got to the islands (Mykonos and Santorini) it was terrible. Chain in Anamar. Mold and wet floors in the bathrooms, very poor quality sheets and towels; I had a reash all over the body. Location was far from any town and we had to hire cabs or take buses that come every 30 mins. No beverages in the room, terrible breakfast and no breakfast box when pick-up was 3am. Staff were embarassed and tried to accommodate. Guides were young and inexperienced; poor knowledge of history, Never again with Exotica.

Date of experience : October 08, 2022

Update on my original review as there…

Update on my original review as there were some really positive things about the trip to Romania. If you want to see Romania before it becomes like all the other Eastern EU countries then do this while you have the chance. Stunning scenery, villages that have changed little since the 1800's, authentic food and customs made it one to remember. Exotica rep was very knowledgable and we even got to sit in the same seats that members of parliament sit in. Be prepared to travel long distances but each region has its unique character. We have booked again with them for their Russia trip to Moscow and St.Petersburg...

Date of experience : September 15, 2021

South Africa

Holiday in S.Africa more than met our expectations. All travel went smoothly and on time. Hotels all good especially La Lechere where meals were 'Cordon Bleu' and accomodation spacious. Would not hesitate to book with Exotica again so thank you for a great holiday, June & Anne.

Date of experience : June 03, 2019

Ligia is a rock star

Ligia is a rock star. My initial review was three stars because I couldn't reach a person with questions that I had and I didn't want to loose my booking. Ligia called me and got my reservation back on track. She walked through everything and was on point. Super helpful and a pleasure to work with. Excellent customer service. Because I don't often leave reviews I didn't see where to update my rating, but if I run across it I will.

Date of experience : June 13, 2022

Just returned home from our first 14…

Just returned home from our first 14 day Exoticca trip to Portugual. The trip was wonderful. Our guide Andre Seco was very knowledgeable and personable. We really enjoyed our time with him. A large group went out with him and his sweet girlfriend the last evening to celebrate and say goodbye. He always went above and beyond giving us treats and spending extra time answering our questions. I would definitely recommend his tour and him! Only suggestion is to have 2 , not 3 hotel pick ups before the tour starts each day. That took up too much time. There were a few people on the trip that were complaining divas. They should book their own tours by themselves. The group had a wonderful time and established many new friendships. Andre was Superb! Sue Camp US-EX2023142470

Date of experience : April 24, 2023

Buyer beware. Extra charges and unethical practiceses

I booked a trip to Africa, for two, on the phone, through Exotica November 19, 2023. During the booking I had to correct the spelling of my name several times. When they sent the confirmation email, my middle name was spelled Merry instead of Mary. I called immediately to correct this, they asked for my passport, I sent it. They confirmed they received the passports "and will proceed with the name correction. If there is additional information required, we will let you know". December 12, 2023 I received an email saying I had requested a split payment and I owed $2648.45 with a click to pay button. I did not make that request. Later that day I received another email stating that the information was reviewed and it would cost me $2648.45 to complete the name change with a click to pay link . I responded... this is unreasonable and a cash grab.... I called in and they just reiterated the email they sent me... had to fill out a form on line to complain... I did and then called the next day- same response off the algorithm and no option for manager. Dec 16th the "Customer Success team" responded, doubling down on the finding indicating that it was my responsibility if I was declined at the boarder due to the spelling issue. I called VISA, filled out their form to have a hold put on this charge. They contacted me and in reviewing the policy asked me about cancellation insurance. Yes I had reluctantly purchased cancelation insurance (cost was almost $1000) as they indicated I could cancel for any reason within 30 days of the trip and that the money paid would go towards another trip. What I did not know is that if you cancel, there is a 75% penalty for doing so. Simple math makes the cancelation insurance useless. I waited several weeks before giving a review through the link they provided thinking this would be resolved. When it was not, I posted a review and received a reply back from trustpilot indicating Exotica had responded. Click here to review the response. I did and the link had expired. All of this could have been avoided if the person initially sent me the confirmation while I was still on the phone. Now I just want my money back and to never deal with them again.

Date of experience : November 19, 2023

The worst trip of my life

The worst trip of my life . We went to Greece 3 island hop and Athens tour . The most un organized “traveling” with problems on every corner. All hotels are not as described on exotica . We booked 5 star hotels and received 2 star hotels . Blood stains in sheets , oily breakfast. There’s a book I could write about everything but it’ll upset me too much. I hate this company my vacation was the biggest waste of money I’ve ever spent . Save yourself DO NOT book WITH EXOTICCA . Do not trust good reviews . Your better off planning your own trip. The Greeks are super rude the rudest people I’ve ever met in my life , not willing to solve any problems .

Date of experience : June 08, 2022

Updating my original review

I gave Exotica only three stars in an earlier review because I was not happy with their customer service. Since then they have bent over backwards to help me so I am now changing my star rating to five.

Date of experience : September 16, 2020

trip to Greece-ATHENS,MYKONOS,SANTORINI

This trip is the worst i've ever taken;despite it being the most expensive. The hotel in Athens was in a ghetto surrounded by homeless people,broken sidewalks,empty buildings and graffiti. The trip itinerary changed as soon as we arrived and we changed hotels throughout our stay without luggage transfer service. We had to take our luggage up and down a steep steel ramp x2 for the ferries -being herded like cattle. The main chauvinistic male person in charge was rude and offended myself and roomates. He should be re-educated on how to speak to and treat your clients respectively! Most times,a representative would show up,tell you where to stand and then leave. Definetely not a guided tour with a lead tour companion. One of the island hotels was beautiful;but you needed to be a mountain goat to climb up and down to the room. Overall the trip ended on a good note in Santorini. The hotel was very rural but the owner made up for this by being welcoming, accommadating and even cooking us a dinner with wine on the house! The bus tour in Santorini was 12 hours long,but we saw the whole island,the guide was excellent and it was worth it! We had to have the hotel desk clerk coordinate with the travel company and travel coordinator for pick up,as we were told we weren't scheduled for pick up and return for this tour,adding to our frustration the evening prior. We also enjoyed the ancient ruins in Thera, Santorini and the local guide was very good. Sadly,this will be our last trip with Exoticca...

Date of experience : August 15, 2022

The worst customer service experience I…

The worst customer service experience I have ever had. Instead of addressing issues, they quote policy and totally ignored my requested until it was too late to do anything about it.

Date of experience : October 03, 2022

Exotica is the Worst CompanyThe first and the last time I will book…

The first and the last time I will book anything through this company. I am in Jordan now and having purchased at an additional cost a luxury package, I am simply lost for words. They have put us in Crown plaza and upon our arrival very early hours of the morning we were checked into a room which basically had not been cleaned, dusty, no slippers or robe for the second person, no toiletry tray. Old and tired hotel. The breakfast was worse than you would get in any 3 star hotel but to top it all for our half board dinner we were directed to what looked like a canteen with round tables seating 10 people and expected to walk to another room where they had put together what looked like a cheap buffet you would expect in a pub. We were given water and could not order any other drink let alone wine. When eventually we found a bar we were told they only have one brand of wine which was terrible. I then ordered a cocktail which when it arrived looked nothing like an espresso martini and when I complained I was told that is how they make it. Basically I have paid £700 extra for a luxury package and have received the equivalent of 3 star. Please be aware before booking with them. The local company administering the holiday on ground are doing their best but the extra money for the luxury package does not go to them it goes to exotica. Having travelled all over the world over the last 40 years I can honestly say this is the worst package I have experienced. I only hope the rest of the holiday will not prove to be the same.

Date of experience : March 25, 2023

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Reviews 4.4.

23,074 total

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Impossible to contact the company

We have a holiday booked with you to Costa Rica in August and our flights have changed & we now have a 23 hour stop over outbound & 19 hours inbound (2 & 4 hours on original booking). Since the 26th February 2024 & despite numerous daily attempts, we have been unable to contact anybody by phone or email, Facebook messenger, online form. We have tried every option on the phone & nothing. Got a reply on Facebook messenger saying they will contact us, that was days ago, nothing. We can see people have left reviews on here for the very same reason. I just feel this company take your money then nothing. So incredibly annoyed and dread to think of the support if you need assistance in resort!!!

Date of experience : 11 March 2024

Reply from Exoticca

Hello Mrs Tracy Walters, Thank you for posting a review and we’re sorry to hear that your experience is so far not up to standards. We can see that you have already been in contact with our support team regarding your flights and they are working on a different solution for you. We can see that they have told you they will have more information in no more than 3 days. If you need anything else please do not hesitate to communicate with our team on the email chain. We apologize for the delay in assisting you as we have been experiencing an unusually high number of calls. We look forward to solving this to your satisfaction. Kind regards Exoticca

Impossible to contact

Booked a 2 week holiday to Costa Rica in August 2024. The original flight had a 2 hour & 4 hour stopover outbound & inbound. We have received an email from the airline on the 26th February advising us that the flights have changed & the stop over is now 23 hours & 19 hours & to contact travel agent if not acceptable. Since this date we have tried numerous times a day to call. We have also tried to use the system where Exoticca call you back within 24 hours, we have filled in online forms & sent a message via Facebook Messenger and we have still not had any contact. I really don't know where to turn to sort this matter out. Clearly now they have out money, customer service has gone out of the window.

Date of experience : 26 February 2024

I was impressed with Exotica!

I was impressed with Exotica - nervous at first as I had never heard of them, and the price was so reasonable for what we got, but they were great and I recommend and have been recommending to my friends when asked about our trip. We travelled to Portugal for 9 days and everything was well handled, from international flights, airport pick up, hotels and travel within Portugal on our own bus. Our guide, Anton, was knowledgeable, friendly and helpful. The hotels were modern and in great locations. We saw a lot but still had plenty of free time in each location. We're definitely booking again thru Exotica!

Date of experience : 20 February 2024

Hi, Remember, every 5-star review is an opportunity to express your gratitude, show that you care about your customers, and gather insights for continuous improvement. Kind regards, Exoticca

Fantastic Trip

We had never used Exoticca before and were a bit dubious as we paid much less for our trip with Exoticca than we were quoted from other travel companies. Our trip to South Africa however was seamless, all information was provided by Exoticca prior to us setting off and this was all in their app which could be used offline so we always had our itinerary and accommodation/flight information available. The tour guides we had were lovely, really informative and made sure we ran on time and had a great time. We me some lovely people on our tour from the UK and Canada and made some great friends. I would certainly book through Exoticca again! Such good value for money. Thank you for a great trip and some amazing memories!

Date of experience : 10 March 2024

Hi Jenni, We are so grateful for your kind words and 5-star rating! Our team works hard to ensure every customer has a memorable experience. If there’s anything else we can do to make your next holiday even better, please let us know. Kind regards, Exoticca

A wonderful trip and a great experience!

Great customer service and great organisation. The trips/excursions were amazing and all were arranged very clearly and professionally. Everything flowed so easily and you really felt that you were being looked after.

Date of experience : 06 March 2024

Hello Sandra, Thank you for choosing Exoticca. We can’t wait to have you back and create more wonderful memories together. Kind regards Exoticca

Terrific experienece!

Our trip to Portugal through Exoticca was genuinely delightful. Comfortable hotels, good communication from our guide and the company, and comfortable transportation. Our guide, João, was kind, funny, knowledgable, and very proud of his country. I would reccomend this company to anyone both for the great value and the quality of the experience.

Hello Rochelle, Once again, thank you for choosing Exoticca and for the incredible 5-star rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do. Kind regards Exoticca

Fantastic Trip To Egypt!

My trip to Egypt was amazing. Our tour guides were very knowledgeable and friendly with everyone. All accommodations were great. Also, the Nile cruise was such a relaxing experience. The crew took great care of our needs. Egypt has so much to offer! and Exoticca Travel is here to make it happen for you.

Hello Jose, Thank you again for your 5-star rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us. Kind regards Exoticca

Stranded on an Island

I was extremely disappointed with Exoticca because our 7 day trip to Italy consisted of 2 days of travel in Naples and 5 days in Ischia. While I was initially excited about going to Ischia, I didn’t realize that nothing was open. Most restaurants, hotels, tours, operating boats were closed. No one informed me of this and we were literally stranded on this island with nothing to do. Apparently everything opens April through October and it is primarily a summer resort area. I was even charged with a boat tour to Capri which did not exist. However after I bitterly complained, they refunded my money. You cannot reach any customer service representatives by phone so process of getting answers is not very fast. The tours in Naples were just okay and one of them we did not even take because it was raining so hard and it was a walking tour. We also had difficulty with hotel manager. All in all it was a waste of time and money. Our travel was also set up very poorly with no means to change!

Date of experience : 04 March 2024

Hello, Kathleen. Thank you for your review. We're sorry you had such an unpleasant experience on your recent trip with us. We strive to deliver an enjoyable, memorable, and high-quality holiday for our customers. In this case, we clearly fell short. One of our representatives will contact you as soon as possible as we would like to discuss this with you further. Once again, we apologize for our failure to serve you well. Thanks so much for letting us know. Your feedback is valuable to us. Kind regards, Exoticca

Well organized and punctual.There was…

Well organized and punctual.There was always someone to handle concerns or simply to answer the questions.Will definitely travel with Exotica again.

Date of experience : 13 March 2024

Hello Olivera, We’re humbled by your support and look forward to being your preferred choice for extraordinary travel experiences in the future. Take care, Exoticca

Amazing holiday experience

Well organised trips and very experienced tour guide. The Exoticca app is is updated regularly to keep one informed. I certainly would travel again with Exoticca.

Date of experience : 03 March 2024

Hi, Tan. We’re glad that you enjoyed your extraordinary Exoticca travel experience! Kind regards, Exoticca

Great Iceland trip!

Great trip! Our guide and our driver were Iceland locals and did an amazing job. Daily schedule was well planned out with contingencies for any issues with the itinerary. This did happen to our group as the Blue Lagoon was evacuated. A few extra stops were worked in based on the interest of the group and that was very much appreciated . Hotels were varied, all good but one was amazing. I had questions and an issue prior to the trip and Exoticca was very helpful. Thinking about our next Exoticca adventure.

Date of experience : 09 March 2024

Hello, We’re humbled by your support and look forward to being your preferred choice for extraordinary travel experiences in the future. Regards, Exoticca

Do not book with Exoticca

Do not book with Exoticca. You cannot pay for 100% of your fees with your Amex card, meaning you cannot take advantage of the Amex travel protection coverage. They force you to pay BANK TRANSFER for balance.

Hello Roberta, Please can you update your review with your booking reference number so that we can contact you? While Bank transfer is Exoticca's preferred method, we still can accept Amex. Kind regards Exoticca

Exotica ruined our honeymoon

Pretty furious with Exotica and feel like they have ripped us off. We upgraded the hotel package to ‘Superior’ at a substantial cost. They switched hotel that is advertised to a much lower quality option. The advertised price per night of this hotel is about half that of the one advertised. Exotica have pocketed the difference. We thought this would be the case before we came away, but now we are here, it is worse than we imagined. It is impossible to speak to anyone at Exotica. We tried numerous times before we came on holiday and to give up after half an hour on hold. I emailed to complain, and the (eventual) response was a clear fob off. I don’t think they even read it properly. I’ve never left a bad review in my life, and wouldn’t, if Exotica responded with an acceptable response. Book your holiday with anyone else!

Hello David, Please allow us to apologize for any inconvenience during your trip. It's important to note that hotel categorization varies across different countries, as standards differ based on each destination's regulations. We can see that our emergency team contacted you regarding these matters, Any additional communication can be carried out within the same thread. We remain at your complete disposal. Thank you and take care, Exoticca

Overall an amazing experience

Overall an amazing experience, met a great bunch of people in our group, the planning, excursions were great to see as much as possible during the trip. The only personal point was some stop off at manufactures for textile, clothing, marble and carpet were longer than needed and prices were surprisingly higher than anticipated, appreciating the ‘quality’ as they state but would be good to get some quality at more competitive prices, which we did fine during our own visits to shops, shopping malls etc Overall a great experience nonetheless.

Hello Gitendra, Thank you for sharing your experience with us! We are thrilled to hear that you had a great time on your trip. We look forward to welcoming you back soon! Take care, Exoticca

Portugal - Cultural Treasures and Algarve Escape!

We loved our trip to Portugal - Cultural Treasures and Algarve Escape! The history, architecture and scenery was terrific and our guide Nuno was personable, incredibly knowledgeable and passionate about the culture/history. Hotels and food were all great! The information provided before the trip was clear and detailed. The availability of the app is a plus. Our second trip with Exoticca and we surely hope to do more...

Hi Jill & Jim, We are so grateful for your kind words and 5-star rating! Our team works hard to ensure every customer has a memorable experience. If there’s anything else we can do to make your next holiday even better, please let us know. Regards, Exoticca

Terrific Turkey

My husband & I just came back from our Turkey trip. When we got to Istanbul, a local provider Euroriente, took over. Upon arrival at the hotel, a rep updated us w details & day-to-day activities of our tour. We were offered other optional excursions that we didn't get thru Exoticca as they are very pricey. Euroriente's prices, however, especially the hot air balloon ride and other optional tours, are much cheaper. There's also a 3-excursion package, hot air balloon, jeep safari & Turkish night at Cappadocia at much lower price. We could have gotten them but we already purchased the Turkish night thru Exoticca. Our good looking bedimpled tour guide with pearly white teeth, Mehmet, is excellent.. punctual, funny, knowledgeable, passionate, helpful, friendly, patient, perfect for the job! Our bus driver Hassan is also outstanding.. Tipping is clear & very reasonable unlike other tour companies. Everything went smoothly.. nice hotels with comfortable rooms, buffet breakfasts & dinners with so many food choices, interesting walking tours, Bosphorus cruise, visit to Spice Bazaar but the highlight of our trip is the hot air balloon ride. It didn't happen at Cappadocia due to weather conditions but did it at Pamukkale. Such a thrilling spectacular experience! I wish we did all the other tours like the jeep safari & sunset at Cappadocia & visit to the underground.. The Turkish night in Cappadocia is a fun event w audience dancing participation.. the dinner show on the Bosphorus is too crowded as boat is full packed.. not enough room in the middle for the dance performers.. after the show, it's free for all to dance elbow-to-elbow, feels like you're in Bollywood! Overall, it was an enjoyable, amazing experience.

Hello Rosario, Thank you for sharing your experience with us! We are thrilled to hear that you had a great time on your trip to Turkey. We look forward to welcoming you back soon! Take care, Exoticca

I will definitely book with you again

I will definitely book with you again. The excursions were done professionally to an excellent standard and the customer service was great. Our guide, Nawtar Singh, was knowledgeable and professional. Thank you for an amazing trip!

Hello Alejandra, We’re really grateful and appreciate you taking the time to share your rating with us. Kind regards Exoticca

The Customer Services adviser

The Customer Services adviser, Mark, was EXCEPTIONAL! We were not sure if we would book this Southeast Asian Odyssey - Vietnam, Cambodia & Thailand holiday, but Thanks to your adviser who truly helped us step by step and showed great courtesy - hence we were very pleased and booked on the spot! Please convey our Heartiest Thanks! With Fond Regards, S A M

Hi Salim, We’re humbled by your support and look forward to being your preferred choice for extraordinary travel experiences in the future. Regards, Exoticca

We have used Exoticca for two trips and…

We have used Exoticca for two trips and have another one booked for May. We were very happy with the service, but we booked another trip on a Saturday afternoon. On Sunday we realized that we had a wedding that we needed to attend during the time of the trip. We called and were told to call Monday. We called on Monday and waited over an hour on hold. We wanted to change the date, but they told us that we had to cancel the trip and rebook. We lost the payment we had made of almost $1600, so we never rebooked and we will never use Exoticca again!

Hello Michael, We are sorry for the cancellation of your trip. As you wished to cancel, the trip Terms and Conditions has been applied regarding the insurance you have purchased. Please be aware that our terms and conditions are designed to ensure fair and consistent management of cancellations, preserving the integrity of our services. You can find this information on our website under point 8.0 - Cancellation Policy. Kind regards, Exoticca

I have tried calling them six times and…

I have tried calling them six times and get hung up on through the automated system every time even after being on hold for an hour and half. Finally went through a booking agent and her put me on hold in the same system again. Horrible customer service and all I want to do is pay for my trip. I will not book through them ever again.

Hello Alexander, Thank you for updating your review. We are sorry to hear that you are having trouble reaching us. We are experiencing an unusually high number of calls, but we are trying to get back to everyone. We can see that you have already reached our team about the payment. If there's anything else we can assist you with, feel free to reach us through the contact form on our website. Kind regards Exoticca

Pink Caddy Travelogue

Full Review of Exoticca’s Jordan Tour 2022

by Maggie McKneely | Feb 10, 2023 | Jordan | 17 comments

exoticca's jordan tour

Last Updated on April 24, 2023 by Maggie McKneely

Want to visit Jordan with a tour group but not sure which one? Have you seen Exoticca’s enticing prices but are not sure they’re worth it? Check out my review of Exoticca’s 9-day tour of Jordan (and read to the end to save $200!)

*This post contains affiliate links. That just means that if you happen to click on one of those links and end up making a purchase, I make a small commission (and you will have made my day!)

Review of Exoticca’s Jordan Tour

The last time I wrote a review about Exoticca, I said I would book another trip with them. And true to my word, I did just that. So, how did round #2 go?

If you’ve been following the blog for a while, you know that I prefer to do all of my own trip planning – booking tickets, reserving hotels, and doing trip research is almost as fun as actually traveling (I know, I’m weird). But when I went to Egypt , I decided to book a tour with an agency because I’d heard that Egypt is extremely challenging to do on your own. Exoticca had a tour with a wonderful itinerary for a shockingly affordable price and most of the reviews I saw online were positive.

My experience with Exoticca on that trip went so well that when I started planning a trip to Jordan, I decided I’d trust them once again. Currently working full-time while also in school part-time while doing 400 other things (including this blog) it’s also a major time saver to put the trip planning into someone else’s hands every now and then. So this time I went with their 9-day tour of the Hashemite Kingdom (the fancy name for Exoticca’s Jordan tour).

So am I glad I did another trip with them? OH YES.

Exoticca's Jordan tour

Table of Contents

What is Exoticca?

First things first: what is Exoticca , exactly?

Exoticca is an online travel agency. They offer tour packages that include flights (for much cheaper than you can get on your own), accommodations, transfers, tours, and activities in countries all over the world. They do not themselves run tours (like Gate 1, for example), but partner with local companies in each location.

Exoticca acts as a middleman of sorts between you and the local tour agency that actually handles everything in-country. They work with a team of over 50 curators who are experts extensively familiar with each destination in order to create vacation packages that provide unforgettable and unique experiences. And because they deal directly with the local providers, they are able to keep costs low.

The Booking Process

My one complaint about my Egypt trip was Exoticca’s booking process. But in the time between writing that review and booking Exoticca’s Jordan tour, the booking process had actually changed slightly, and for the better.

When booking my Jordan trip, the process was mostly the same simple and easy process as it had been before. Once I chose my destination (Jordan) and which package I wanted, I selected which category of comfort I wanted. Exoticca offers “Charm,” “Superior,” and “Luxury.” Not all trips have all three categories; some only have two and a few only have one option. Charm is the most budget-friendly and Luxury is, well, the most luxurious. For Egypt, I did Superior because that was the cheapest option; the Exoticca’s Jordan tour has a “Charm” option, so I went with that this time.

Next, I picked the dates of our trip. Exoticca’s helpful calendar tells you the price differences between different dates, so if you’re trying to travel during the cheapest time of year, their calendar makes it easy to see when that is.

After that, Exoticca gives youthe option to add on any optional excursions, but you don’t have to make a final decision on that until 30 days before your trip. Exoticca’s Jordan tour has several optional add-ons and I didn’t finish deciding which ones I wanted until shortly before the 30-day window.

Exoticca's Jordan tour

A city tour of Amman is an add-on

During the booking process, Exoticca is completely transparent about the price of the trip, so you won’t be surprised by any additional taxes on the final payment page.

The last step before paying is choosing your flights. My one complaint last time was how Exoticca handled booking flights. Before, you wouldn’t be notified about what your flights were until about a month before you were supposed to leave for your trip (STRESS for people like me who plan way in advance!). You also didn’t have the option to pick which flights you wanted, so you were stuck with whatever they booked for you.

Now, however, you get to pick your flights during the booking process! I don’t know if Exoticca saw my last review or if enough other people complained about this, but I’m very glad that they fixed this. Some flights, like direct flights, may cost extra than the base package price, but Exoticca is upfront about that and you have the option to pay for that if you want.

The final step is putting down your initial deposit. At the time of booking, you pay 60% of the trip cost and the final 40% is due 60 days before your departure date. Once you pay, you will receive an immediate email confirmation. Between booking and final payment, Exoticca sends multiple reminder emails, so there is no chance you will forget to either pay the final installment or book any optional trips you want to add on.

Types of Tours

Both my Egypt trip and my Jordan one were technically group tours. Exoticca offers a group tour option for all of their destinations. I say “technically” because, in Egypt, most of the people in my group ended up being friends of mine. And for Jordan, because my trip was the second week of December, there were only 6 people on the tour – the four members of my own family and another couple, which was basically a private tour. Exoticca’s group tour option is supposed to max out at 30 people, but I have not experienced a group that big. Maybe most people do end up in a group like that, but I’ve been very lucky so far.

However, if you are concerned about being stuck with a bunch of strangers for a week, Exoticca does offer a private tour option or a small group option for many of their trips.

The Local Tour Operators

Picking partners in the destination country is really where Exoticca shines. For Exoticca’s Jordan tour, they work with Jordan and Beyond Tours .

The trip got started as soon as we touched down in Amman, where an airport representative from the tour met us near the gate. He helped us get through customs, collect our bags, load them onto the shuttle, and then drove us to our first hotel.

The next morning, we were greeted in our hotel lobby by the tour guide who was supposed to be with us the whole week. As circumstances would have it, he was only with us for the first two days. Then he had a family emergency and had to take some time off, so he was replaced with another guide. We liked our first guide perfectly fine, but we lucked out with the replacement – Riad Zaki.

Riad has been a tour guide in Jordan for 37 years and it shows. He was extremely personable and knowledgeable, and the man seemingly knows everyone in the country. While we were in Jordan, there was a nationwide trucker protest going on that affected tour buses using the main highwy between Amman and Petra. Riad was constantly in contact with the police and other tour guides to make sure the situation impacted us as little as possible and to ensure that we never felt in danger (which we didn’t – we just felt like it was part of the adventure!).

wadi rum exoticca's jordan tour

With tour guide extraordinaire Riad

In fact, we never had to worry about anything. My dad did something to his ankle while hiking around Petra, and Riad kept a close eye on him the rest of the trip, always making sure there was an easier alternative to whatever we were doing that my dad could participate in.  Riad ensured that every transfer was taken care of, any issue we had immediately addressed, and every question was answered.

We became such good friends with Riad that on the last day, he invited us to his home in Amman for a meal with his family! This was not part of the regular tour, but a sign of how generous and kind both the Jordanian people and the tour company are.

As mentioned, Exoticca is a separate entity from Jordan and Beyond Tours, but they are proof that Exoticca does its research when choosing what local companies to partner with. If you, for some reason, don’t want to book through Exoticca (for example, you don’t need flights and are just looking for a tour in-country), you can book a variety of different tours in the region through J ordan and Beyond Tours directly.

Exoticca’s Jordan Tour Itinerary

Because Jordan is such a small country that is mostly uninhabited desert, you can see all of the highlights in 9 days. I didn’t feel like we missed out on anything important, but I also didn’t feel rushed.

We spent a full day in Petra and a full day and night in Wadi Rum. We spent time floating in the Dead Sea and visiting several Crusader and Byzantine castles that I’d never heard of. Visiting Amman’s historic sites is an optional add-on that I recommend because the Citadel is worth visiting.

We actually did all of the add-ons for Exoticca’s Jordan tour. In addition to the Amman city tour, we did Petra by Night and the Wadi Rum Stargazing experience. Neither of those are must-dos. It’s cool to see Petra lit up at night, but the show (yes, there’s actually a performance) is bizarre and not worth anyone’s time. Stargazing in the Wadi Rum is amazing because you can see so much, but it takes over an hour, which we were unprepared for, especially since it gets so cold in the desert in the winter.

I’ll post the full itinerary on the blog shortly, but as far as this review goes, I thought the length and time of Exoticca’s Jordan tour trip was perfect.

Dead Sea

Floating in the Dead Sea

Exoticca Trip Insurance

Exoticca offers several different levels of trip insurance. The most basic, which automatically comes with each booking, guarantees a full refund if they have to cancel the trip for whatever reason (COVID, some kind of political or natural disaster in the destination country, etc). The next level allows you to cancel for any reason up to 30 days before the trip for trip credit with Exoticca. The highest level lets you cancel for a full cash refund. Every level gives you 24/7 assistance both before and during your trip.

Exoticca Quality Control

An important part of this Exoticca review is noting how the company ensures high quality while staying within budget. With such low prices, you might think that the quality of accommodations would be kind of meh. I can speak with experience that that was not the case in Jordan.

Three of the four hotels for Exoticca’s Jordan tour were phenomenal, even though we chose “Charm,” the cheapest comfort level. We stayed in a beautiful resort on the Dead Sea , a wonderful boutique hotel in downtown Petra , and slept under the stars in a Wadi Rum bubble hotel at Hasan Zawaideh Bedouin Camp . The only hotel that was questionable was our one in Amman . The food was unfortunate and it was a bit outdated, but it was clean and the staff were extremely kind and accommodating, so it was fine for a couple of nights.

wadi rum martian dome exoticca's Jordan tour

On the porch of my “martian dome”

When choosing hotels for their packages, Exoticca requires that they have a minimum of 3.5 stars (out of 5) on  Tripadvisor . They also require that 65% of reviews left by customers be “excellent” or “very good.” That way you know you won’t be staying in any sketchy or completely rundown hotels.

Now that Exoticca has fixed the way they book flights, I only have one criticism. And it’s not even really a criticism, just something you should know. There’s not any ability to customize the itinerary. If there’s something you’d like to go see or do and it’s not part of the itinerary, you’re probably not going to be able to do it.

Normally, I hate not having control over the itinerary, but for this trip, the advantage of having a tour guide who knew the best things to do and places to go outweighed the ability to customize the trip, especially when I’m not nearly as knowledgable as a local. Plus, because Jordan is a small country, I really felt like we did just about everything major there is to do. Exoticca’s Jordan tour has a jam-packed itinerary!

I love the process of researching a trip and the flexibility of building my own itinerary, so if I hand that task over to somebody else, they had better do a good job. If I trust them to do it twice, that must mean they’re doing something right! And the fact that I only have one minor complaint of note for Exoticca’s Jordan tour is really saying a lot. The booking process was easy and smooth, the customer service was helpful, the local tour agency was AMAZING, and the price of the trip was a steal.

Would I book yet ANOTHER trip through Exoticca? Already have – we’re headed to Morocco later this year! Book your own trip with Exoticca today, and save $200 by using my link !

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Want to visit Jordan but not sure which tour company to choose? Seen Exoticca's amazing prices but not sure if they're worrth it? Check out my review of Exoticca's Jordan tour! (And save $200!) #jordan #exoticca #petra #wadirum

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17 Comments

Thanks for the honest review. I’ve been to Egypt on a group tour and would do it with Jordan as well. This is one to keep in mind.

I’ve always wanted to visit Jordan but I think I would be to nervous to book it all myself. I also would feel nervous to leave it all up to someone else as well but it looks like you had a great time! Lovely post!

Thank you for sharing the review. It is indeed helpful. I

Thank you so much for sharing this great review! I’m thinking of going to Jordan this year because I’m dying to see Petra and using Exotica seems like a great idea for that. Will definitely think about this. 🙂

Great post. Jordan hasn’t really been on my radar yet but I’m starting to hear more and more about it, I think a group tour is a great way to explore the area and I appreciate your helpful review of Exoticca.

I’ve always wanted to float in the Dead Sea! I’m glad to know I would be able to fit in into a short trip!

This is a great review! I have always wanted to visit Jordan but wasn’t sure how to go about it. This tour agency sounds like a great option!

Great review. I have been considering visiting Jordan and surrounding countries for some time now. I will heed your advice.

Thank you for this incredibly honest review. Jordan is one of my bucket list destinations and I will certainly consider this tour.

Jordan has been on my list for some time now but also always felt like a bit of a hassle to organise to be perfectly honest. Glad to see there are other options out there – thanks for sharing!

I’d love to visit Jordan and Exoticca seems to be the right company to book it with! Thanks for your detailed review and inspiration to finally go!

I’m not huge fan of organised tours, but this does sound like a great and easy way to explore the country!

Exoticca’s Jordan tour sounds like the perfect company when exploring this area. While I love planning, sometimes I want someone else to take the wheel. Great review!

Really interesting post. I’d love to visit Jordan and Egypt, and tour groups sound like a good option. Thanks for sharing and I’ll check out the link!

We too like to plan our own travel but the few times we booked tours it worked well. Glad to know that your trip with Exoticca to Jordon was a good experience. But I would never have a tour company book my flights. I have the same opinion about letting cruise companies book airfare. Looks like a great trip with all the add-ons.

The land is so vast I probably wouldn’t try to tour it on my own. Thanks for the review!

Going in a couple of weeks (end of Feb2024) and pleased to read such a good review. Thanks.

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exotic travel reviews

I’m Maggie, a 30-something politico from Washington, DC, who always has one foot off the ground, looking for adventure. I work full-time in the Swamp, but use travel as a way to stay sane! Read on for my crazy stories from the road, and tips to help you in your own travels! Learn more about me

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exotic travel reviews

Exotic Voyages

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Editoral Review of Exotic Voyages

Founded in 2010, Exotic Voyages creates luxury custom travel experiences for active travelers interested in visiting Southeast Asia.

What Makes Exotic Voyages Stand Out?

Luxury travel with an active twist. These tours are not for those who seek a luxury experience because they want a nice hotel away from the reality of the destination either.

They focus on handcrafted tours, created solely with you in mind. Whether you’re a solo traveler, a couple on your honeymoon, or even a family or small group, they craft each trip individually for the unique individual you are.

They are also known for luxurious and unique cultural experiences, high levels of service (owed to their excellent teams on the ground in each destination country), and especially multi-country tours, so travelers can get a little taste of a lot of Southeast Asia.

Who Will Enjoy Traveling with Exotic Voyages?

Travelers who enjoy a certain degree of comfort, gravitate to luxurious private experiences are open minded and culturally curious about the Southeast Asian region of the world will love the balance created on an Exotic Voyages trip.

They cater for ever age of traveler, from the young to the young at heart. Whether you are 20 or 80, their experts work hard to understand you and deliver based on what you are looking for.

The average trip price is around $3,000 - the focus being on luxury and high end travel, which they understand intimately both from an expectation standpoint and a connection to the best available accommodations and activities.

Top Destinations

Exotic Voyages specializes in Southeast Asia, specifically Vietnam, Thailand, Cambodia, Laos, Myanmar, Sri Lanka, and Bhutan.

Exotic Voyages Travel Style

They design their trips to be personalized and as fast or slow-paced as the traveler desires. This means if you’d like to spend 10 days discovering as many temples as you can in Cambodia, or a week lounging on just a few pristine beaches in Thailand, they can make it happen.

Because each itinerary is custom-designed, their travel style will be subtly different for each person or group. All itineraries retain a high level of customer service, luxury travel touches, and unique experiences.

Single country trips are available, but the most popular are multi-country excursions throughout the Southeast Asia region.

They pride themselves on providing travelers with once-in-a-lifetime memories and experiences, and are also deeply committed to sustaining the beautiful locales they feature for generations to come. As a company, they are not only devoted to you, but to the countries and communities they travel in.

Why Choose a Tour with Exotic Voyages?

Because they have a destination speciality, their tours are designed by top experts in Southeast Asian travel. From wandering with elephants to hot air ballooning across the skies, their unique luxury experiences address what you are looking for from your trip and offer ways to make it spectacular.

This region often gets a reputation as a young persons “backpacker” destination, but Exotic Voyages is perfect if you’re looking to go beyond this stereotype and experience Southeast Asia in a comfortable, luxurious yet active and culturally immersive way.

You have the ability to craft your own experience, with the help of local travel experts. In their own words, Exotic Voyages “aims to ensure each part of your journey with us exceeds your expectations”.

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About the company.

As a luxury travel company committed to providing the highest quality, they treat each traveler as an individual. As no two people are the same, then none of their trips are the same.  They serve those who want to have a genuine experience, to see the destination for what it truly is. Those who demand or expect the best of things, knowing that what makes or breaks your vacation are in the fine details.

1. Who Will Enjoy Traveling with Exotic Voyages?

Travelers who enjoy a certain degree of comfort, gravitate to luxurious private experiences, are open minded and culturally curious about the Southeast Asian region of the world will love the balance created on an Exotic Voyages trip.

They cater for every age of traveler, from the young to the young at heart. Whether you are 20 or 80, their experts work hard to understand you and deliver based on what you are looking for.

2. Which is better? Exotic Voyages or a US/European based travel agency?

- First, most US/European based travel agencies only act as middle man and subcontract their clients to local agencies like them. They rely on local tour operators to run the operation at the destinations.

- Dealing with Exotic Voyages means you work directly with local travel experts who have lived and traveled extensively throughout the region.

- They have their own operation offices in all of their destinations which allow them to make sure everything runs smoothly on the ground and react quickly should there be any issue.

- Their customers love them, you can see what they say about their services. The press loves them as well, they have been featured in many trusted publications. You also can learn more about the story of Exotic Voyages and the people behind the brand.

- They are a fully licensed travel operator with an endless passion to introduce their destinations to travelers. They want you to have the best experiences and they work hard to achieve that.

3. Top Destinations

Exotic Voyages specializes in Southeast Asia, specifically Vietnam, Thailand, Cambodia, Laos, Indonesia.

4. Exotic Voyages Travel Style

Because each itinerary is tailor-made, their travel style will be subtly different for each person or group. But in all itineraries, you can expect a high level of customer service, luxury travel touches, and unique experiences.

5. Activities

Cruise, Nature & Wildlife, Eco Retreats, Luxury Trip, Honeymoon Trip, Festive Tour, Family Vacation, Culinary Journey, Golf Tour, Private Group, Off-the-beaten-path, Solo Tours

6. About the company

Exotic Voyages is a luxury travel company offering private and tailor-made tours to various destinations in Asia. They have a passion for extraordinary journeys that are memorable and authentic. Whenever or wherever it is possible taking you along the paths less traveled to avoid areas of mass tourism.

They treat each traveler as an individual, which means that they listen to you and customize a vacation package based solely on each of your needs and desires. Since no two clients are the same, no two trips they create are entirely the same.

As their founder and CEO Vu Huy says, ‘Every great journey begins with a single step’ perfectly represents their core philosophy.

Their client’s traveling goals begin with that single step, and they are here to help them take it.

Their greatest passion is to put their hearts, minds and souls into providing the highest possible standard of quality.

Their standard goes into every single element of your trip, no matter how small—after all, every single step of the journey counts.

Every thread is woven into the same tapestry—accommodations, transportation, tours and activities, dining and more. By taking this approach, they can provide you with extraordinary experiences in peerless comfort and style, with value and expertise.

Their founder’s vision is that of a trusted luxury travel company. Through providing genuine experiences to clients and uniting long-term partnerships with brilliant service, they have been able to commit to quality without compromise. As such, their founder’s vision has only continued to grow and evolve as the company takes its next steps into the future.

Here at EV, they can summarize their mission as efficiency, flexibility and the highest-quality service with a personal touch. Combined with their willingness to pursue excellence, this allows them to offer authentic experiences to their clients, enabling them to see their incredible destinations as they truly are.

9. Core Values

To be the very best: they love accomplishing goals—yours and theirs! Their goal is to become the leading luxury travel company. And the way they do that is by achieving your goals and earning your highest level of satisfaction with their services.

Diligence: “No” is never an option. They serve those who want to have a genuine experience, to see a destination as it truly is. They focus on providing you with your dream trips, and there is nothing they will stop at to ensure that those dreams come true. It’s only through the hard work and diligence of their team that they can say “Yes!” to your travel dreams.

Commitment: they can always find a solution, and every staff member at EV works as a team to find solutions for you, and they take great pride in what they can accomplish for you through this teamwork. They also rely on your comprehensive and indispensable feedback, which ensures that they receive the critical input they need to continually improve their services. They're not only committed to you, but in constant improvement, as well.

They can do anything if they try. And since they always strive to do their best, placing you in the forefront of their planning stages, they are confident that every itinerary crafted for you should result in the trip of your dreams!

Exotic Voyages is committed to giving back to the communities they visit in any way they can. Among their outreach projects, they have worked with AnimalsAsia and the Vietnam Bear Sanctuary to rehabilitate bears who have fallen victim to the bear bile trade and Refill, Not Landfill-Asia to provide travelers like you with refillable water bottles and to install clean water fountains around Cambodia.

They pride themselves on providing you with once-in- a-lifetime memories and experiences, but they are also deeply committed to sustaining these beautiful locales for generations to come. Overall, they are a company that is not only devoted to you, but their countries, their communities, and their future, that they would like to share with you, one step at a time.

10. Tour types:

11. Accommodation Style:

Luxury 4 - 5 stars accommodations

Planning unique custom trips, Luxury accommodations and services, Connecting travelers to locals and authentic experiences

A luxury travel company committed to providing the highest quality, they treat each traveler as an individual.

They serve those who want to have a genuine experience, to see the destination for what it truly is.

They design their travel itinerary to be personalized and as fast or slow-paced as the traveler desires. This means if you’d like to spend 10 days long discovering as many temples as you can in Cambodia, or a week lounging on just a few pristine beaches in Thailand, they can make it happen.

Exotic Voyages Trips & Specials

Want a tailor-made trip instead, your trip, your way, planned by an expert:.

  • You choose budget, destinations, activities, transport & lodging type
  • Expert designs the itinerary for you, and once approved, takes care of logistics

Top Exotic Voyages Trip Categories

Exotic voyages company ranking by category, why travelstride, find your perfect trip, travel confidently.

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Exoticca Travel Reviews: What people are saying

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You’ve heard a lot about Exoticca Travel and want to know what people think about it? You’ve arrived at the right place.

We will be sharing details and everything you need to know about the Travel agency.

Table of Contents

What is Exoticca Travel?

Exoticca is an online travel company that offers ready-made and customizable travel packages. There are travel packages for every continent, and the packages can be for multiple nations.

Exoticca Travel has been in business since Pere Vallesp founded it in 2013. The business was founded in Spain at first. However, Exoticca is now expanding into Western nations as well.

How Does Exoticca Work?

To carry out the tours, the Exoticca travel agency collaborates with regional suppliers and subcontractors. This enables the business to provide customized vacation packages in a variety of locations.

Exoticca Travel Reviews

Exoticca Travel has a 4.5 rating on Trustpilot which is excellent.

Although the business has received positive reviews , some customers who have used the travel agency have still brought up a few issues.

We have also compiled a list of the most recent Exoticca Travel Reviews on the internet. Check them out below.

Yelp Review

Exoticca Travel has an average of 2.2 rating on Yelp , which is bad.

Exoticca Travel Reviews

Better Business Bureau Review

On Better Business Bureau (BBB) , Exoticca Travel has an average of 2.8, which is also bad.

Exoticca Travel Reviews

Trust Pilot Review

Trustpilot reviews are much better, with only 8% giving a one-star rating.

Reddit Review

You can also check out Exoticca Travel Reviews on Reddit .

Exoticca Travel Reviews

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I enjoy writing about sports news, business, scholarship programs, and movies, among other topics. When I'm not creating content, I'm most often playing chess.

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Exoticca Travel Reviews: A Comprehensive Guide to the Company’s Tour Packages

by sh5698 | Feb 28, 2023 | Travel

Are you looking for a unique travel experience that goes beyond the standard tourist fare? Look no further than Exoticca Travel, a company that specializes in creating memorable and customized tours for the adventurous traveler.

What is Exoticca Travel?

exotic travel reviews

Exoticca Travel is a Spanish-based travel company that offers customized tours to exotic destinations around the world. Founded in 2013, the company has since expanded to offer tours to over 50 countries, including destinations in Asia, Africa, Europe, and South America.

Exoticca Travel prides itself on offering a unique travel experience that goes beyond the standard tourist fare. The company’s tours are carefully curated to showcase the local culture, history, and natural beauty of each destination.

Exoticca Travel’s Unique Selling Proposition

What sets Exoticca Travel apart from other tour companies? The company’s unique selling proposition is its focus on customization and flexibility. Exoticca Travel offers both pre-designed tours and customized tours that can be tailored to your individual preferences and interests.

With Exoticca Travel, you can choose from a wide range of travel styles, including adventure tours, cultural tours, and beach getaways. You can also customize your itinerary to include specific activities, such as hiking, wildlife viewing, or cooking classes.

Types of Tours Offered by Exoticca Travel

Exoticca Travel offers a wide range of tour packages to destinations around the world. Some of the most popular types of tours include:

  • Adventure Tours: These tours are designed for the adventurous traveler who wants to explore the great outdoors. They may include activities such as hiking, biking, kayaking, or wildlife viewing.
  • Cultural Tours: These tours focus on immersing travelers in the local culture and history of a destination. They may include visits to museums, historical sites, and local markets.
  • Beach Getaways: These tours are designed for travelers who want to relax and unwind on the beach. They may include activities such as snorkeling, scuba diving, or surfing.

Pros of Booking with Exoticca Travel

There are many advantages to booking a tour with Exoticca Travel. Some of the pros of traveling with this company include:

  • Expertise: Exoticca Travel has years of experience in creating customized tours to exotic destinations. The company’s travel experts are knowledgeable about each destination and can help you plan the perfect trip.
  • Convenience: When you book with Exoticca Travel, everything is taken care of for you. The company handles all of the logistics, including transportation, accommodations, and activities.
  • Flexibility: Exoticca Travel offers both pre-designed tours and customized tours that can be tailored to your individual preferences and interests.
  • Local Guides: Exoticca Travel hires local guides who are knowledgeable about the history, culture, and natural beauty of each destination. This allows travelers to gain a deeper understanding of the places they visit.

Cons of Booking with Exoticca Travel

While there are many advantages to booking a tour with Exoticca Travel, there are also some potential downsides. Some of the cons of traveling with this company include:

  • Price: Exoticca Travel’s tours can be more expensive than some other tour companies. However, the company’s focus on customization and high-quality experiences may justify the higher cost.
  • Group Size: Exoticca Travel’s tours are typically small group tours, which may not be suitable for travelers who prefer larger groups or more independent travel.
  • Itinerary: While Exoticca Travel’s tours can be customized, the pre-designed itineraries may not suit everyone’s preferences. Some travelers may prefer to create their own itinerary or travel independently.

Exoticca Travel Reviews – What Customers are Saying

One of the best ways to get a sense of the quality of a tour company is to read reviews from other travelers. Exoticca Travel has received a mix of positive and negative reviews online. Here’s a closer look at what customers are saying.

Positive Exoticca Travel Reviews

Many customers praise Exoticca Travel for the high quality of their tours and the company’s focus on customization and local experiences. Here are some of the positive reviews:

  • “Exoticca Travel gave us a unique and amazing experience that we will never forget. They made sure that everything was taken care of, so we could just sit back and enjoy the trip.” – Sarah, TripAdvisor
  • “Our tour with Exoticca Travel was incredible. The guides were knowledgeable, the accommodations were top-notch, and the activities were unforgettable.” – John, Yelp
  • “Exoticca Travel created a customized itinerary for us that perfectly suited our preferences. We got to experience the local culture and cuisine in a way that we never could have on our own.” – Maria, Trustpilot

Negative Exoticca Travel Reviews

While many customers have positive things to say about Exoticca Travel, there are also some negative reviews online. Some of the most common complaints include issues with communication and customer service. Here are some examples of negative reviews:

  • “We had a lot of problems communicating with Exoticca Travel before our trip. They were slow to respond to our emails and didn’t provide us with enough information about the itinerary.” – Tom, TripAdvisor
  • “The tour guides were nice, but they didn’t speak very good English, which made it difficult to understand them.” – Lisa, Yelp
  • “We had some issues with our accommodations on our tour with Exoticca Travel. They were not as advertised and we had to spend a lot of time trying to get them sorted out.” – Peter, Trustpilot

How Exoticca Travel Responds to Negative Reviews

One thing that sets Exoticca Travel apart from other tour companies is the way they respond to negative reviews. The company takes customer feedback seriously and works to address any issues that arise. Here’s an example of how they respond to negative reviews:

“Dear Tom, We’re sorry to hear that you had some issues communicating with us before your trip. We strive to provide clear and timely communication to all of our customers and we apologize if we fell short in your case. We will use your feedback to improve our customer service going forward. Sincerely, The Exoticca Travel Team.”

Exoticca Travel vs Competitors

Exoticca Travel is not the only tour company that specializes in customized tours to exotic destinations. How does this company compare to its competitors? Here are some key differences:

  • Intrepid Travel: Intrepid Travel is another tour company that offers customized tours to exotic destinations. While Intrepid Travel’s tours are also focused on local experiences, their tours tend to be more focused on adventure and active travel. Exoticca Travel offers a wider range of travel styles, including cultural tours and beach getaways.
  • G Adventures: G Adventures is another competitor that offers customized tours to exotic destinations. Like Exoticca Travel, G Adventures focuses on small group travel and local experiences. However, G Adventures tends to be more budget-friendly than Exoticca Travel, which may be a consideration for some travelers.
  • Kensington Tours: Kensington Tours is a luxury tour operator that offers customized tours to exotic destinations. While Kensington Tours offers a similar level of customization and high-quality experiences as Exoticca Travel, their tours tend to be more expensive. Exoticca Travel may be a better option for travelers who are looking for a high-quality tour experience without breaking the bank.

Final Thoughts on Exoticca Travel

Overall, Exoticca Travel is a solid option for travelers who are looking for a unique and customized travel experience. While the company’s tours may be more expensive than some other tour operators, the focus on customization and local experiences may be worth the cost for some travelers.

It’s important to note that while Exoticca Travel has received positive reviews from many customers, there are also some negative reviews online. As with any travel company, it’s a good idea to read reviews and do your research before booking a tour.

If you’re looking for a unique and customized travel experience, Exoticca Travel is definitely worth considering. The company’s focus on customization and local experiences sets them apart from other tour companies, and their wide range of travel styles and destinations means there’s something for every type of traveler. Just be sure to read reviews and do your research before booking a tour.

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Exotic Travel Services is one of the most popular professional travel planning agencies in the US. Because of our personal elite services and vast knowledge, we take planning your vacation to a new worry-free, stress-free level. …

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I used Exotic Travel for an all-inclusive vacation to Jamaica. The trip was wonderful and the extras provided by Exotic Travel made it all the more special. I am using Exotic Travel for all my future adult trips. They always know where the accommodations are top notch and the service will be impeccable. Thank you, Eric and Kara.

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Eugene Levy Is A 'Reluctant Traveler'

Schitt's Creek star Eugene Levy visits distant lands and tastes exotic foods as the host of the Apple TV+ series The Reluctant Traveler . Levy describes it as a show about "a guy traveling who doesn't love to travel." Also, book critic Maureen Corrigan reviews Adelle Waldman's new novel, Help Wanted , and David Bianculli reviews a TV show about the Lincoln assassination called Manhunt .

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exotic travel reviews

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

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Exotic Travel - All You Need to Know BEFORE You Go (2024)

IMAGES

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COMMENTS

  1. Exoticca Travel Review: A Reliable & Legit Tour Operator?

    Reliability is a huge factor when you are planning with a travel agency. With Exoticca Travel, you don't have to second-guess its reliability. Firstly, it's a well-known company in many traveling communities. Exoticca Travel is a United States Tour Operators Association member and the International Air Transport Association.

  2. Read Customer Service Reviews of exoticca.com

    Even after the last minute outbound flight cancellation by Lufthansa, Exoticca was on top of this, was able to rebook my flight thru other ways and arrive at my destination on time. The tour guide, Ercan was very professional and helpful in everything you asked for. He handled issues with ease and professionalism.

  3. Exoticca Profile [2024]

    Tested tours. Exoticca offers great prices for extraordinary trips. Most of their tours fall between the 1,000 and 2,000 dollar range but the lowest price is $799 for a trip to Peru. Exoticca can achieve these low prices without sacrificing quality in their trips because they negotiate and purchase each component directly from the final provider.

  4. Exoticca Travel Review

    I chose Exoticca's Ecuador tour because: 1) The price included airfare. 2) I knew I would need help navigating the Galapagos. 3) I thought my husband would like Exoticca's very organized itinerary. 4) TrustPilot had positive customer reviews. A proper tour seemed to make the most sense to get my husband to go with me.

  5. Exoticca reviews: real travelers share their experience

    We pay close attention to opinions and reviews of Exoticca, so that we can keep choosing the best hotels, including the most adventurous activities, and designing the most fascinating and complete itineraries. Exoticca: reviews on our 2023 trips. Our simple reservation process, and the chance to travel to exotic destinations and accessible prices.

  6. Read Customer Service Reviews of exoticca.com

    Passengers/customers have made plans for travel. The inability to communicate with Exotica to get a definitive answer, when we are flying in less than 24 hours is unfathomable. Particularly, when they deem themselves "superior." Date of experience: 06 March 2024. Useful.

  7. Exotica Reviews

    The worst trip of my life. The worst trip of my life . We went to Greece 3 island hop and Athens tour . The most un organized "traveling" with problems on every corner. All hotels are not as described on exotica . We booked 5 star hotels and received 2 star hotels . Blood stains in sheets , oily breakfast.

  8. Complete Exoticca Review: Egypt Tour

    The Local Tour Operators. The most important part of this Exoticca review actually has very little to do with Exoticca, but with the Egyptian company that they partner with. As mentioned, Exoticca does not run the tour themselves but instead contracts with local tour providers. In the case of Egypt, that tour company is Planet Tours Egypt.

  9. Review: Exoticca's Cape & Kruger Explorer Tour in South Africa

    Booking With Exoticca. Travel advisors should note that Exoticca 's itineraries are pre-set and cannot be changed, though many can be booked in a variety of categories, with corresponding rates and accommodations. The Cape & Kruger Explorer, for instance, starts at "Charm" (Exoticca's base level) and goes up to "Superior" and ...

  10. Read Customer Service Reviews of exoticca.com

    The trip is well planned out and the guides were knowledgeable and friendly. We enjoyed meeting everyone in our small group. We really felt secure and well looked after by Exoticca. We are now planning our next trip with Exoticca and hope to book many more. Date of experience: 07 March 2024. Useful.

  11. Full Review of Exoticca's Jordan Tour 2022

    The Booking Process. My one complaint about my Egypt trip was Exoticca's booking process. But in the time between writing that review and booking Exoticca's Jordan tour, the booking process had actually changed slightly, and for the better. When booking my Jordan trip, the process was mostly the same simple and easy process as it had been ...

  12. Exoticca

    Most Recent: Reviews ordered by most recent publish date in descending order. Detailed Reviews: ... Condor Travel met us at the airport and we took the bus from the airport to Jose Antonio Hotel for a few hours( no purpose to that) because we had to depart from the hotel back to the airport again for an overnight flight. The help desk at the ...

  13. Exoticca Greece Tour Review

    Same experience in Switzerland Tour (9-22-2022). Here's my review: NEVER will use this company again. Extremely difficult and unresponsive customer service. They split up our party of travelers on different flights even though we had to travel 2 hours to get to departure airport causing 10 hour difference in arrival and spoiled 1st day. Refused ...

  14. Exoticca

    840 reviews. 661 helpful votes. 53. Re: Exoticca. 4 years ago. #I had found a holiday and I was considering booking a trip with them and looked at this thread to see what was said about them. My conclusion is that I would be ill-advised to boo with Exoticca. Reply. Report inappropriate content.

  15. Anyone used Exoticca? Over-hyped or bargain? : r/TravelHacks

    Exoticca uses the cheapest (and indirect) flights to get you to destinations. So, you will lose at least two full days of your travel on flights, layovers and hoping to make a connecting flight. Upgraded "luxury hotels" option is really an upgrade to a mediocre hotel by US standards. Other options to use..Gate1travel or travel zoo.

  16. Exotic Voyages Profile [2024]

    Get the 360 view of Exotic Voyages. 438 traveler ratings + professional review. See photos, videos, itineraries and more to know if Exotic Voyages is right for you. Get the 360 view of Exotic Voyages. 438 traveler ratings + professional review. ... Exotic Voyages Travel Style. Because each itinerary is tailor-made, their travel style will be ...

  17. Exoticca Travel Reviews: What people are saying

    Exoticca Travel Reviews. Exoticca Travel has a 4.5 rating on Trustpilot which is excellent. Although the business has received positive reviews, some customers who have used the travel agency have still brought up a few issues. We have also compiled a list of the most recent Exoticca Travel Reviews on the internet. Check them out below.

  18. Exoticca Travel Reviews: A Comprehensive Guide to the Company's Tour

    Intrepid Travel: Intrepid Travel is another tour company that offers customized tours to exotic destinations. While Intrepid Travel's tours are also focused on local experiences, their tours tend to be more focused on adventure and active travel. Exoticca Travel offers a wider range of travel styles, including cultural tours and beach getaways.

  19. Best Online Vacation Packages & Tours All Inclusive

    From. $3,619. $2,699. - 25%. New! Book the best value vacation packages with airfare, hotels, tours and transfers, all inclusive with Exoticca. Trips partially or fully guided and crafted by our travel experts.

  20. Karisma

    We have recently bought the 60 week Exotic Travellers Club membership through Karisma in Riviera Maya, Mexico - Sensimar Seaside Suites. We have been promised many things such as free upgrades in any of the Karisma hotels, guaranteed flat weekly rate for selected hotels across the world, etc. Have seen some fairly negative reviews on similar ...

  21. EXOTIC TRAVEL SERVICES

    1 review and 6 photos of EXOTIC TRAVEL SERVICES "I used Exotic Travel for an all-inclusive vacation to Jamaica. The trip was wonderful and the extras provided by Exotic Travel made it all the more special. I am using Exotic Travel for all my future adult trips. They always know where the accommodations are top notch and the service will be impeccable.

  22. Eugene Levy Is A 'Reluctant Traveler' : Fresh Air : NPR

    Schitt's Creek star Eugene Levy visits distant lands and tastes exotic foods as the host of the Apple TV+ series The Reluctant Traveler. Levy describes it as a show about "a guy traveling who ...

  23. Exotic Travel

    About. We are local tour operators from Leh Ladakh India specialize in all kind of trekking, wild life tour ( specially Snow Leopard and Birding ) cultural tour. Phunchok TSERING founded Exotic Travel in 2003 with a vision to provide better infrastructure in tourism industry and to help promote Eco-tourism practices.