How can we help you?
To make a travel insurance claim, please login to our Membership Services (opens in a new window) . Alternatively, you can contact us on the numbers below.
0345 609 0453 (Relay UK 18001 0345 609 0453). Lines are open 24/7. If you need emergency assistance whilst abroad call us on: 0345 609 0453 or +44 1252 763 658. Lines are open 24/7, 365 days a year. Charges may apply. Calls may be recorded.
01252 308 792 (Relay UK 18001 01252 308 792). Lines are open 24/7. If you need emergency assistance whilst abroad call us on: 0345 601 5219 or +44 125 230 8792. Lines are open 24/7, 365 days a year. Charges may apply. Calls may be recorded.
0345 601 7188 (Relay UK 18001 0345 601 7188). Lines are open 8am-6pm Mon-Fri, and closed Saturday, Sunday and bank holidays. If you need emergency assistance whilst abroad call us on: 0345 601 7188 or +44 2392 660 340. Lines are open 24/7, 365 days a year. Charges may apply. Calls may be recorded.
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Sending money abroad
Online banking available to customers aged 11+ with a NatWest International account.
App available to customers aged 11+ with compatible iOS and Android devices and a Channel Islands, Isle of Man, UK or international mobile number in specific countries .
What you'll need to send an international payment
When making an international payment, make sure you have the beneficiary’s:
- Name and address
- Bank name and address
- Bank Identifier Code (SWIFT BIC)
- International Bank Account Number (IBAN) *
* A National Clearing Code (NCC), also known as a Routing Code, is required for payments without an IBAN. If you enter a NCC, you will require the recipient’s bank account number.
How do I send money abroad?
Making an international payment using the mobile app or online banking is just as secure as it is to make one in branch. You can make a payment to a new or an existing payee, quickly and easily, in the comfort of your home. Criteria apply.
Make a payment using our mobile app
To send an international payment using our mobile app, you'll need to make the first payment using online banking. After this payment is made, you will be able to send funds to the international payee using the mobile app.
What you'll need
- The latest version of the NatWest International app
- A personal current or savings bank account
- The first payment must be made in online banking
Your step-by-step guide
- Log in to the mobile app
- Select the account that you want to make the payment from
- Select 'Payments'
- Choose 'International payment'
- Select 'Make on international payment'
- Select 'Choose who to pay or pay someone new'
- Under 'Your payees', choose an existing payee
- Key the amount in either foreign currency or GBP
- Choose the payment date and advise the fees you want to pay
- Add a statement reference (optional)
- Check the payment details and select 'Initiate payment'
Make a payment using online banking
To create an international payee, make the initial payment to the recipient and the payee details will be available for future payments.
To approve an initial payment to a recipient you will require:
and either:
- your card and card reader or;
- our mobile app if you've registered for biometric approval
- Log in to www.onlinebanking.natwestinternational.com
- Select 'Payments & transfers' from the main menu
- Under 'International payments', choose 'Make an international payment'
- If you select 'Someone I've paid before': Choose a recipient's name from the list
- If you select 'Someone new': Select the country that you are sending money to from the list
- Press 'Next'
- Choose the account to send the money from
- Select the recipient’s currency
- Enter the amount that you would like to send
- Choose which charges you wish to pay
- Select 'Get exchange rate and charges' and review the quote
- If you accept the quote, press 'Next'
- Recipient's name
- Recipient's address
- International Bank Account Number (IBAN)* * When entering the IBAN, please do not include any spaces
- Bank Identifier Code (BIC) or National Clearing Code (NCC)** ** For payments using a NCC, please enter the recipient's bank account number in the IBAN field. You'll also require to enter the recipient's bank name and address.
If you are paying an existing payee these details will be pre-populated.
- Message to recipient
- Reference for your statement
If you are making a payment to Bahrain or United Arab Emirates, you will require to advise a Purpose of payment code.
- Complete the security check to advise the reason for the payment, confirm that you wish to continue and press 'Next'
- Review the payment details, acknowledge you have read and accept the terms & conditions then press 'Next'
If this is the first payment made to this recipient, you'll be asked to approve the payment using your card reader or using our mobile app if you have registered for biometric approval.
Learn more about online banking
Complete a form and return it to your branch
We’ve created an interactive payment request form to help customers who prefer to send us payment instructions by post or by visiting a branch. For customers using mobile devices or tablets, standard versions of our payment forms are available to download.
More information on payment forms
If you’ve registered to send faxes and have a signal number card, you can also send us your completed form by fax.
Our international payment fees
When sending money abroad, you'll pay different amounts depending on the method used to make the payment and where you're sending it to.
Digital Payments (excluding cards)
Payment type, maximum amount, payment fee, manual payments (excluding cards), how to check an iban.
To make international payments you'll require the recipient's International Bank Account Number (IBAN).
Our IBAN Checker can check the format of an International Bank Account Number (IBAN) that originates from countries in the European Union, European Economic Area, Switzerland and some other countries.
You can use an IBAN and BIC to make currency payments within the UK however, if you're making sterling payments in the UK, you should use a sort code and account number.
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Clearer card spending abroad
Which country or currency are you interested in, how will you be using your card, what type of card will you be using, what logo is on your card, good to know:, please select your card, how much do you plan on spending.
Last updated Today 09.30AM
This rate is 3.75 above the ECB rate
This rate is 3.75 below the ECB rate
Scheme Rate
Non-Sterling Transaction Fee
Cash Handling Fee
This is an estimate. The total cost is subject to your transaction clearing and may be different when you see it on your statement.
Currency conversion charges
When making a payment or withdrawing cash abroad, you might get the option to pay in that currency or Pound Sterling (£). If you choose Sterling, NatWest won't be handling the currency conversion, so any estimate we provide using this tool won't be at our rate. If you choose Sterling you may be charged more.
Get the best exchange rates on your travel money
Use our comparison site, our expert tips and country guides to make your money go further
Get the best exchange rates
From Australian dollars to UAE dinars ; get the best travel money deal by comparing the exchange rates from the UK’s top currency brands.
Travel Money Tips
Follow our expert tips when travelling abroad and we guarantee to save you money
Use a travel money comparison site to buy your currency
Always take cash and cards
Check the cost of posting cash to your home vs click and collect
Always understand debit and credit card charges
Always pay in local currency
Check overseas ATM charges before pressing 'enter'
Buy your travel money before you go to the airport
Always ‘haggle’ if you go to a bureau de change
Travel Money Country Guides
If you want to know more about how travel money works for a particular country, see our travel money guides below for some of your favourite destinations.
United States
Frequently asked questions.
What you need to know about using your debit and contactless card abroad
What you need to know about using your credit card abroad
What you need to know about exchange rates
What you need to know about using a pre paid card
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Travel Money Oz Currency Pass
It's a travel card and a whole lot more..., log in to your travel money oz portal, register for online access.
Once registered, you can:
- Top up and manage your card's funds
- View your transaction history
- Secure hot rates with currency alerts
Get the Travel Money Oz App
- 1300 426 997
- Find a store
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Currency card.
- Using your card
- Reload card
- Fees and limits
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- Corporate Social Responsibility
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Credit or debit card fees may apply to online transactions. © Travel Money OZ ABN 46 21 451 723 Proudly part of the Flight Centre Travel Group Limited.
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Log in - step 1.
This is your date of birth (DDMMYY) followed by your unique identification number.
The 16 digit card number across the front of your debit card.
If you've forgotten your customer number, you can enter your debit card number instead - it's just as secure. Please note that we'll never ask you for your full card details to log in.
By enabling the functional cookie and choosing 'Remember me’, your customer number will be saved to your computer or device for future visits. If you use your card number we won’t save this, but we’ll use it to identify your customer number so we can still remember you. We don’t recommend using this if you’re using a public or shared computer.
Only individuals who have a NatWest International account and authorised access to Online Banking should proceed beyond this point. For the security of customers, any unauthorised attempt to access customer bank information will be monitored and may be subject to legal action.
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2034: the year the bank branch becomes extinct
The natwest in the kent town of strood will close for ever on wednesday. ali hussain visits in its dying days to see how customers feel about losing their bank.
I t’s 2034. Zombies have taken over and the high street is deserted. There are no banks and the only sign that they were ever there are the long-forgotten cashpoints, gaping holes in the wall like toothless, empty faces. No, this is not the opening to some dystopian sci-fi novel, but what is likely to happen if bank closures continue at their current rate — OK, maybe without the walking dead …
The number of bank and building society branches has halved from 16,955 in 2010 to 7,670 in 2023 — an average loss of 714 a year. If this trend continues, the last branch in the UK is likely to shut its doors in about a decade.
The analysis will come as little surprise to
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Jeremy Hunt to announce UK government sale of NatWest shares
State’s one-third share in the bank, now worth about £6.7bn, is left over from the 84% holding taken during the 2008 financial crisis
The UK government will look to raise as much as £3bn-£4bn from selling a chunk of its shares in NatWest bank to the public in a measure expected to be announced by the chancellor in his budget next week.
Jeremy Hunt said in his autumn statement last year that he would “explore options” for a retail offering of part of the state’s remaining one-third share in the bank, now worth about £6.7bn.
The government stake in NatWest is what remains from the 84% holding taken by the taxpayer at the height of the 2008 financial crisis. At the time, the UK government bailed out the bank, then called Royal Bank of Scotland, to the tune of £45.5bn to help save the UK’s financial system from collapse.
It is understood that Treasury officials, after consulting stockbrokers and investment platforms, now believe that multibillion-pound sums can be raised by offering shares to the public.
The chancellor’s plans were given a boost after NatWest this month reported a 20% jump in pre-tax profits to £6.2bn in the year to December 2023, its biggest annual profit since the 2007 financial crisis. Rising interest rates have increased revenues for many banks, as they charged higher rates for loans than those offered on savings products.
The bank also confirmed Paul Thwaite would become NatWest chief executive after his predecessor, Alison Rose, was forced to step down last July after a de-banking row with politician Nigel Farage.
The Treasury has been told there is likely to be appetite from retail investors given that there is £300bn-plus of savings sitting in cash ISAs and other savings accounts.
After the Bank of England began raising interest rates in late 2021, money flowed into higher-paying cash ISAs but interest rates are expected tostart falling again this year, making cash savings less attractive. This could increase investor appetite for NatWest shares if the stocks are priced at a discount.
In his speech last year, Hunt referred to the mass privatisations of the 1980s when shares in British Gas were advertised to members of the public with the “tell Sid” slogan.
Hunt said in November he would look at options for a retail share offer within 12 months but this would be “subject to supportive market conditions and achieving value for money.”
The chancellor told parliament that the potential NatWest sale was part of further capital market reforms aimed at keeping the UK as an attractive centre to start and list a company.
The last major retail share offering by the government was the flotation of Royal Mail in 2013, which attracted about 700,000 retail investors. The government considered offering shares in Lloyds Banking Group, in which it took a stake during 2008, to the public in 2015 but later dropped the plans in 2016. The government exited its holding in Lloyds in 2017.
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This time M&C Saatchi, the advertising agency, has already been hired to create a campaign around the NatWest shares. Other appointments are understood to include Computershare, NatWest’s existing registrar, as “receiving agent” to handle the administration around the offer. The UK government is also in talks with brokers including AJ Bell and Hargreaves Lansdown to help market the shares, in a development first reported by Bloomberg.
It is not clear, however, whether Hunt will use a NatWest offer to simultaneously launch a so-called “Brit Isa”, a proposal to add £5,000 or £10,000 to existing ISAs allowances but only for investment in UK-listed companies. Some broking firms are understood to be lukewarm because of the extra costs of ensuring compliance.
The chief risk to the NatWest share sale is thought to be the price of the shares to be sold. “This is only going to work for the government if the discount to the market price is chunky,” said one adviser.
AJ Bell declined to comment. Hargreaves Lansdown said: “NatWest has generated strong interest from clients and we’d expect this to grow rapidly over the next couple of months,” said Tim Jacobs, head of primary markets at Hargreaves Lansdown. “Given that people can already buy NatWest in the secondary market, the discount offered in the share sale is going to be a major factor in how well the offer gets away.” The Treasury has been contacted for comment.
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When you buy travel money from NatWest, you can expect: The market's widest range of currencies, including euros, US dollars, Turkish lira and Polish zloty. A choice of home delivery, or Click & Collect from over 190 branches across the UK. Competitive rates, 0% commission and no hidden fees. Expert help and support.
If you would prefer to order your currency over the phone, or if you have any questions about our travel money service, you can speak to one of our team on 0330 174 8523 (Relay UK 18001 0330 174 8523). Lines are open Monday to Saturday 9am until 5pm and Sunday 11am until 4pm (except bank holidays). Next day delivery available when ordered ...
Click & Collect is great when you need your travel money fast. But for extra convenience or when you can't get to a branch, we can send your currency straight to you the next working day (if you order before 2:30pm Monday-Thursday for next-day delivery, excluding bank holidays). Safe, insured and free on orders over £500 (or £5 if under ...
If your debit or credit card is rejected by our online payment processing system, the first step is to check the following details: Your payment card is set up for use online. Your name and address match the details held by your card issuer. The 3D Secure or Verified by Visa checks have been completed. The payment card must be registered to the delivery address (for home delivery orders).
Payment Online. To order travel money online, you can use credit cards, Visa Debit and Maestro cards. You must be the registered card holder, and we only accept debit cards registered to individuals, not businesses. You'll need to pick up your Click & Collect order in person, and to show us the card you used to pay for it, your email order ...
If you would prefer to order travel money via the telephone, please contact us on the number below and one of our team will be happy to assist you. 03301 748 523. Lines are open Monday to Saturday 09:00 until 17:00 Sunday 11:00 until 16:00.
Book your travel through the Travel Service to get: Up to 10% off the published base price on holidays and 5% off cruises. 10% discount on airport parking, UK airport lounge access, car hire, transfers, attractions and airport hotels. Up to two free UK airport lounge passes with each holiday booking abroad.
Black. 0345 601 7188 (Relay UK 18001 0345 601 7188). Lines are open 8am-6pm Mon-Fri, and closed Saturday, Sunday and bank holidays. If you need emergency assistance whilst abroad call us on: 0345 601 7188 or +44 2392 660 340. Lines are open 24/7, 365 days a year. Charges may apply.
You can purchase NatWest Travel Money both online and in branch. If you need euros or US dollars, you can buy them in pre-packed amounts of €100, €150 or €500 and $200 or $750 from any of NatWest's 960 UK branches. Those needing different currencies can order online, either for home delivery or collection at your local branch.
While most credit cards can be used abroad, you could pay foreign transaction fees on each transaction. This charge is for the service of converting sterling into local currencies and is added on top of the exchange rate. Some credit cards are designed for you to take abroad. These cards often have 0% foreign transaction fees.
Contact Mastercard Qantas Travel Money Global Support on 1300 825 302 (from within Australia), or +61 1300 825 302 (if overseas). If eligible, you can collect emergency funds from approved agent locations. The team will let you know the address details, telephone number and opening hours of the nearest agent location. Help & support.
If you need to send money abroad from your NatWest International account, you can find useful information about the process, the fees, the exchange rates and the security of your payments on this webpage. You can also learn how to use our online banking service, our mobile app and our foreign exchange service to manage your money internationally.
Currency conversion charges. When making a payment or withdrawing cash abroad, you might get the option to pay in that currency or Pound Sterling (£). If you choose Sterling, NatWest won't be handling the currency conversion, so any estimate we provide using this tool won't be at our rate. If you choose Sterling you may be charged more.
From Australian dollars to UAE dinars ; get the best travel money deal by comparing the exchange rates from the UK's top currency brands. Compare Travel Money rates.
Register for online access. Once registered, you can: Top up and manage your card's funds; View your transaction history; Secure hot rates with currency alerts
NatWest International Online Banking is easy, secure and lets you do all the things you need to do to manage your money online. Log in to NatWest International Online Banking
The UK government is understood to be in talks with brokers including AJ Bell and Hargreaves Lansdown to help it market shares in NatWest to retail investors as it explores possible options for ...
Travel Money Queries. Customer Service Opening Hours Monday to Saturday: 9am to 5pm Sunday: 11am to 4pm Bank Holidays: 10am to 4pm Tel: 0330 1748 523 Email: [email protected]
The NatWest in the Kent town of Strood will close for ever on Wednesday. Ali Hussain visits in its dying days to see how customers feel about losing their bank
Standard first-class stamp prices to rise by an inflation-busting 8% from 2 April - here's how to beat the hike. Other stamp prices will also rise, including second-class stamps by a larger 13% - though if you buy stamps at their current price, you'll still be able to use them after the price goes up.
Switch completed 26 Feb am, £1250 paid in on 26 Feb am, £200 received this pm, last Natwest incentive 2019, last RBS 2023, last Ulster 2023.
The government stake in NatWest is what remains from the 84% holding taken by the taxpayer at the height of the 2008 financial crisis. At the time, the UK government bailed out the bank, then ...