How to apply for or renew your National Entitlement Card
You can use getyournec.scot to apply for, renew and request a replacement National Entitlement Card (NEC). If you cannot submit your request online, please select from the menu if you are enquiring about a 60+ or disabled NEC, or the Young Persons' Free Bus Travel NEC for those under 22.
Local authority contacts for 60+ or disabled scheme
Using the details below, please contact your local authority or Strathclyde Partnership for Transport (SPT) who can advise of the current application and renewal process in your area.
Aberdeen City
- Associated card number (First six digits): 633560
- Phone number: 03000 200 293
- Email address: [email protected]
- Aberdeen City website
Aberdeenshire
- Associated card number (First six digits): 633727
- Phone number: 03456 081 208
- Email address: [email protected]
- Aberdeenshire website
- Associated card number (First six digits): 633719
- Phone number: 03452 777 778
- Email address: [email protected]
- Angus website
Argyll & Bute (SPT)
- Associated card number (First six digits): 633297
- Phone number: 0141 333 3211
- Email address: [email protected]
- Argyll & Bute (SPT) website
Clackmannanshire
- Associated card number (First six digits): 633741
- Phone number: 01259 450 000
- Email address: [email protected]
- Clackmannanshire website
Comhairle nan Eilean Siar (Western Isles)
- Associated card number (First six digits): 633624
- Phone number: 01851 822 661
- Email address: [email protected]
- Comhairle nan Eilean Siar (Western Isles) website
Dumfries & Galloway
- Associated card number (First six digits): 633670
- Phone number: 030 33 33 3000
- Email address: [email protected]
- Dumfries & Galloway website
Dundee City
- Associated card number (First six digits): 633725
- Phone number: 01382 433 267
- Email address: [email protected]
- Dundee City website
East Ayrshire (SPT)
- Associated card number (First six digits): 633687
- East Ayrshire (SPT) website
East Dunbartonshire (SPT)
- Associated card number (First six digits): 633564
- East Dunbartonshire (SPT) website
East Lothian
- Associated card number (First six digits): 633546
- Phone number: 01620 827 827
- Email address: [email protected]
- East Lothian website
East Renfrewshire (SPT)
- Associated card number (First six digits): 633570
- East Renfrewshire (SPT) website
Edinburgh (City of Edinburgh)
- Associated card number (First six digits): 633668
- Phone number: 0131 200 2351
- Email address: [email protected]
- Edinburgh (City of Edinburgh) website
- Associated card number (First six digits): 633733
- Phone number: 01324 506 607
- Email address: [email protected]
- Falkirk website (Disabled)
- Falkirk website (Over 60)
- Associated card number (First six digits): 633250
- Phone number: 0345 155 0066
- Email address: [email protected]
- Fife website
Glasgow City (SPT)
- Associated card number (First six digits): 633740
- Glasgow City (SPT) website
- Associated card number (First six digits): 633603
- Phone number: 01349 886 604
- Email address: [email protected]
- Highland website
Inverclyde (SPT)
- Associated card number (First six digits): 633744
- Inverclyde (SPT) website
- Associated card number (First six digits): 633678
- Phone number: 0131 561 5455
- Email address: [email protected]
- Midlothian website
- Associated card number (First six digits): 633737
- Phone number: 0300 123 4565
- Email address: [email protected]
- Moray website
North Ayrshire (SPT)
- Associated card number (First six digits): 633279
- North Ayrshire (SPT) website
North Lanarkshire (SPT)
- Associated card number (First six digits): 633284
- North Lanarkshire (SPT) website
Orkney Islands
- Associated card number (First six digits): 633734
- Phone number: 01856 873 535
- Email address: [email protected]
- Orkney Islands website
Perth & Kinross
- Associated card number (First six digits): 633708
- Phone number: 01738 475 000
- Email address: [email protected]
- Perth & Kinross website
Renfrewshire (SPT)
- Associated card number (First six digits): 633289
- Renfrewshire (SPT) website
Scottish Borders
- Associated card number (First six digits): 633743
- Phone number: 0300 100 1800
- Email address: [email protected]
- Scottish Borders website
Shetland Islands
- Associated card number (First six digits): 633679
- Phone number: 01595 744 868
- Email address: [email protected]
- Shetland Islands website
South Ayrshire (SPT)
- Associated card number (First six digits): 633559
- South Ayrshire (SPT) website
South Lanarkshire (SPT)
- Associated card number (First six digits): 633231
- South Lanarkshire (SPT) website
- Associated card number (First six digits): 633739
- Phone number: 01786 237 500
- Email address: [email protected]
- Stirling website
West Dunbartonshire (SPT)
- Associated card number (First six digits): 633511
- West Dunbartonshire (SPT) website
West Lothian
- Associated card number (First six digits): 633285
- Phone number: 01506 280 000
- Email address: [email protected]
- West Lothian website
Local authority contacts for Young Persons’ Free Bus Travel Scheme
- Associated card number (First six digits): 633560
- Phone: 03000 200 292
- Associated card number (First six digits): 633727
- Phone: 03456 081 208
- Email: [email protected]
- Associated card number (First six digits): 633719
- Phone: 03452 777 778
Argyll & Bute
- Associated card number (First six digits): 633297
- Phone: 01546 605 517
- Email address: [email protected]
- Argyll & Bute website
- Associated card number (First six digits): 633741
- Phone: 01259 450 000
- Email: [email protected]
- Associated card number (First six digits): 633624
- Phone: 01851 822 661
- Email for 5-10 year olds: [email protected]
- Email for 11-21 year olds: [email protected]
- Associated card number (First six digits): 633670
- Phone: 0303 333 3000
- Email: [email protected]
- Associated card number (First six digits): 633725
- Phone: 01382 433 267
- Email: [email protected]
East Ayrshire
- Associated card number (First six digits): 633687
- Email: Online contact form
- East Ayrshire website
East Dunbartonshire
- Associated card number (First six digits): 633564
- Phone: 0300 123 4510
- Email: [email protected]
- East Dunbartonshire website
- Associated card number (First six digits): 633546
- Phone: 01620 827 827
- Email: [email protected]
East Renfrewshire
- Associated card number (First six digits): 633570
- Phone: 0141 577 3001
- Email: [email protected]
- East Renfrewshire website
- Associated card number (First six digits): 633668
- Phone: 0131 200 2351
- Email: [email protected]
- Phone: 01324 506 607
- Email: [email protected]
- Falkirk website
- Associated card number (First six digits): 633250
- Phone: 0345 155 0066
- Email: [email protected]
Glasgow City
- Associated card number (First six digits): 633740
- Phone: 0141 276 0727
- Email: [email protected]
- Glasgow Life website
- Associated card number (First six digits): 633603
- Phone: 01349 886 604
- Email: [email protected]
- Associated card number (First six digits): 633744
- Phone: 01475 715 450
- Email: [email protected]
- Inverclyde website
- Associated card number (First six digits): 633678
- Email: [email protected]
- Associated card number (First six digits): 633737
- Phone: 0300 123 4565
- Email: [email protected]
North Ayrshire
- Associated card number (First six digits): 633279
- Phone: 01294 310 000
- Email: [email protected]
- North Ayrshire website
North Lanarkshire
- Associated card number (First six digits): 633284
- Email for Young Scot cardholders (Age 11+): [email protected]
- Email for age 5-10: [email protected]
- North Lanarkshire website for age 5-15
- North Lanarkshire website for age 16-21
- Phone: 01856 873 535
- Email: [email protected]
- Associated card number (First six digits): 633708
- Phone: 01738 475 000
- Email: [email protected]
Renfrewshire
- Associated card number (First six digits): 633289
- Phone: 0300 300 0209
- Email: [email protected]
- Renfrewshire website
- Associated card number (First six digits): 633743
- Phone: 0300 100 1800
- Email: [email protected]
- Associated card number (First six digits): 633679
- Phone: 01595 744 490
- Email: [email protected]
South Ayrshire
- Phone: 0300 123 0900
- Email: [email protected]
- South Ayrshire website
South Lanarkshire
- Associated card number (First six digits): 633231
- Phone: 0303 123 1015
- Email: [email protected]
- South Lanarkshire website
- Associated card number (First six digits): 633739
- Phone: 01786 233 562
- Email: [email protected]
West Dunbartonshire
- Associated card number (First six digits): 633511
- Phone: 01389 738 282
- Email: [email protected]
- West Dunbartonshire website
- Associated card number (First six digits): 633285
- Phone: 01506 280 150
- Email: [email protected]
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Who can get an older persons bus pass
To get an older persons bus pass you must be:
- resident in Scotland
If you're under 60, you can apply:
- for a disabled persons bus pass , if you're disabled
- for a young persons bus pass , if you're under 22
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Disability Information Scotland
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Travel concessions for disabled people.
Concessionary travel gives free or discounted trips on public transport to eligible disabled people and older people living in Scotland. This information guide outlines the main travel concessions available, eligibility and how to apply. Concessions apply to buses, trains, ferries and some coach services.
National Entitlement Card (NEC)
The National Entitlement Card (NEC) gives free or discounted access to most types of public transport. Scottish residents aged 60 and over can travel for free on most local and national bus services in Scotland. You may also be entitled to free rail travel.
The National Entitlement Card doesn’t just offer national transport concessions but some Scottish councils are now using the card for other services such as library/leisure memberships, cashless catering in schools and taxi travel for disabled people.
Eligibility Criteria for disabled people
If you are a resident in Scotland, aged 5 or over and meet one of the following criteria, you are entitled to free bus travel with the National Entitlement Card:
- you receive the higher rate of mobility component of Disabled Living Allowance
- you receive the higher/middle rate of care component of Disabled Living Allowance
- you receive the standard or enhanced rate of Personal Independence Payment
- you receive Attendance Allowance
- you live in a care/residential home or hospital and are eligible for the higher or middle rate of the care component of DLA, PIP or AA.
- you are a Blue Badge holder
- you are profoundly or severely deaf
- you have a visual impairment
- you have been told not to drive based on medical grounds
- you have a mental illness, learning disability or personality disorder that is recognised under the Mental Health (Care and Treatment) (Scotland) Act 2003 and has lasted for more than a year. You must be required to need to travel to and from appointments for treatment and your ability to travel is affected by your diagnosis
- you have a terminal illness
- you have a progressive degenerative condition
- you have lost one or more limbs
- you are an injured veteran with mobility problems
- you receive a War Pensioner Mobility Supplement
In most cases, you will be asked to provide proof of evidence to confirm your eligibility, such as a benefit or blue badge award letter.
Companion entitlement
If you need a companion to help you use public transport your National Entitlement Card will allow them to travel for free if you meet one of the following criteria:
- you receive the higher or middle rate of the care component of Disabled Living Allowance
- you receive the standard or enhanced rate of daily living component of Personal Independence Payment
- you are registered blind
- you live in a care or residential home and receive the higher or middle rate of the care component Disability Living Allowance or Attendance Allowance
- you receive War Pensions Constant Attendance Allowance
People with a visual impairment
Your National Entitlement Card gives you free bus travel, but if you are blind or have a visual impairment, you are also entitled to use your card to access concessions on train, Edinburgh tram and ferry travel.
Ferry Concessions
Residents of the Western Isles, Orkney and Shetland who have a National Entitlement Card can also get two free return ferry journeys to the mainland each year. The vouchers are valid throughout the year for travel as a foot-passenger. When you apply for your National Entitlement Card your local authority will also send your ferry vouchers. They’ll also send new vouchers before April 1st. Vouchers are valid until March 31st the following year.
How to apply for a National Entitlement Card
Contact your Local Authority or Strathclyde Partnership for Transport (SPT) to apply for your National Entitlement Card. Find your local concessionary contact at the Transport Scotland
You will need:
- a recent photograph
- proof of age or disability
- proof of your current address
Renewing or replacing your National Entitlement Card
If you have a disability your local council or Strathclyde Partnership for Transport (SPT) may be in touch 4-6 weeks before the card runs out. If you don’t hear from them or need assistance renewing your card, contact your local authority.
If you have lost or had your National Entitlement Card stolen then you should contact your local authority. If you are moving home to different local authority area then you need to inform your previous local authority as soon as possible.
Disabled Persons Railcard
If you have a disability that makes travelling by train difficult you might qualify for the Disabled Persons Railcard. This railcard allows you to get 1/3 off most rail fares throughout Great Britain. If you are travelling with an adult companion they can also get 1/3 off their rail fare. The Disabled Persons Railcard costs £20 for a one year card and £54 for a three year card.
Eligibility
You are eligible if:
- you are registered as having a visual impairment
- you are registered as deaf or use a hearing aid
- you have epilepsy and either: have repeated attacks even though you receive drug treatment; or are currently prohibited from driving because of your epilepsy
- you receive Personal Independence Payment
- you receive Disability Living Allowance at either higher or lower rate for mobility; or the higher or middle rate for care
- you receive Severe Disablement Allowance
- you receive Was Pensioner’s Mobility Supplement
- you are buying/leasing a vehicle through the Motability scheme
How to apply for a Disabled Persons Railcard
You can only buy a Disabled Persons Railcard by post.
You can download an application from the website at the Disabled Persons Railcard website , or you can contact the Disabled Persons Railcard Office. Tel: 0345 605 0525 Email: [email protected]
If you are not eligible for the Disabled Persons Railcard, there are other discounted fares for visually-impaired people or wheelchair users. Ask for details at your nearest staffed National Rail station ticket office.
Senior Railcard
With a Senior Railcard anyone 60 years or over can save 1/3 on all Standard and First Class, Anytime, Off-Peak and Advance fares. It costs for £30 for 1 year or £70 for 3 years. You can purchase a railcard at any manned station or online at the Senior Railcard website .
Railcard renewals
Disabled persons rail card renewal.
Disabled Persons Railcard website Tel: 0345 605 0525 Textphone/minicom renewals: 0345 601 0132 or
Download the application form from the Disabled Persons website and post it to: Disabled Persons Railcard, PO Box 6613, Arbroath, DD11 9AN
A railcard can be renewed up to one month in advance of the expiry date. If you are renewing for one year then you can do it online, over the telephone or in a station. If you are renewing the railcard for 3 years then you can do it online or the telephone.
Senior Railcard Tel: 0345 3000 250 Post: National Railcards, PO BOX, 6616, Arbroath DD11 9AR
Coach Travel
There is no national coach concessionary scheme at present, but some coach operators offer discounts. For example, National Express offer a Senior Coachcard for people who are 60 years or over. A similar card called Disabled Coach card is available for people with a disability.
The cards allow you to save 1/3 on standard fares for a cost of £12.50 a year (plus £2.50 postage and packaging). You can purchase a coach card on the National express website:
Buy a Senior coachcard
Buy a Disabled coachcard
Or you can buy from any from any of the National Express coach stations, or by calling them on 0871 781 8181
Community Transport schemes
If you are disabled, can’t use ordinary public transport, and do not have access to a car, there are community transport schemes that you may be able to use such as Dial-a-Ride and Taxi-card. Contact your local council to see what community transport schemes are available within your area and how you can apply.
If you need any guidance with this then call our helpline on: 0300 323 9961
Further information and useful contacts
Concessionary Travel and Integrated Ticketing Unit: Tel: 0141 272 7170 Email: [email protected] Transport Scotland website
National Entitlement Card Programme Disabled Persons Railcard Tel: 0345 605 0525 Email: [email protected]
Information last updated on 5 June 2020 . Please note that information may be subject to change. All information is provided in good faith but Disability Information Scotland does not endorse any product or service referred to within this resource.
If you would like this information guide in another version then please contact us and we will post or email you a copy.
Mobility, Travel and Transport: Frequently Asked Questions
Through our helpline we receive enquiries spanning a wide range of different topics. Here is a selection of those most asked:
Can I get a reduction of Vehicle Excise Duty?
If you are disabled you may be entitled to a reduction or exemption on vehicle tax if you meet the government criteria. The vehicle must be registered in your name or a named driver’s name and must only be used for your personal needs.
You can apply for exemption if you get the:
- higher rate mobility component of Disability Living Allowance (DLA)
- Enhanced rate mobility component of Personal Independence Payment (PIP)
- enhanced rate mobility component of Adult Disability Payment – mygov.scot
- War Pensioner’s Mobility Supplement
- Armed Forces Independence Payment
You can get a 50% reduction in vehicle tax if you get the Personal Independence Payment standard rate mobility component or Adult Disability Payment standard rate mobility component Adult Disability Payment – mygov.scot
How do I get a bus pass entitlement card?
Many people in Scotland are entitled to free bus travel, including some disabled people, younger people and people aged 60 or over. Other concessions can apply to trains and ferries.
You can find out how to apply for your card locally here How to apply for or renew your National Entitlement Card | Transport Scotland
You will need to complete an application form and have
For further information contact our helpline on 0300 323 9961.
How can I get a disabled parking space outside my house?
If you need a disabled parking space outside your house, contact your council. They will assess your circumstances and may charge for this.
To qualify, you must
- have a current blue badge
- either be the driver of the vehicle or be assisted by a carer who is the driver if they live where the space is needed
- keep the vehicle at the address you give on the application form
- normally have difficulty getting a perking space on the public road.
A disabled parking space can be used by anyone with a blue badge, not just the person who applied for it.
For further information or help searching for your local council’s contact number then please contact our helpline on 0300 323 9961 .
For more information on getting a blue badge, check out our Blue Badges Information Guide .
How to I get a Blue Badge for parking?
The quickest way to apply for a blue badge is on-line here Apply for a blue badge online
If you do not have access to the internet some local authorities can support you to apply on a paper application form.
For further information or help searching for your local council’s contact number then please contact our helpline on: 0300 323 9961 or check out our Blue Badges Information Guide .
Mobility, Travel and Transport: Search for Local Organisations
Our quick search tool can connect you to over 3000 service providers, suppliers and organisations supporting people across Scotland. To find support near you, simply enter your search term and select your local authority.
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National Entitlement Card and Free Travel Passes
The National Entitlement Card (NEC) can be used across many different services including as a bus pass, library card and Young Scot card. The national travel scheme provides free bus travel Scotland-wide for older people, disabled people and under 22-year-olds.
The National Entitlement Card (NEC) in Perth and Kinross delivers the following services:
- Free bus travel for Under 22s
- Free or concessionary travel for 60+ and disabled people including mental health conditions (mental illness, mental disorder and personality disorder)
- Young Scot (if you are aged 11 to 26 your card carries the PASS hologram and Euro Under 26 brand giving proof of age and local, national, and international discounts)
- Schools (all PKC secondary schools issue an NEC for cashless catering )
- Library (use your card at your local library or at school)
- Voluntary proof of age
- If you are aged 16-18, or a full time volunteer under the age of 26 the Young Scot NEC gives a 1/3 discount off the adult single fare on most local and long-distance buses in Scotland and also discount on rail journeys and season tickets.
Online services
You can access the following services online:
- Apply for a new under 22s bus pass
- Apply for a new over 60s bus pass ( application can be made 2 weeks before 60th birthday)
- Apply for a Young Scot card
- Apply for a new disabled bus pass
- Apply to renew an expired / expiring card
- Request a photo update
- Request a replacement card
Apply online
The online service is run by the Improvement Service and enables Scottish residents to apply for and manage their card entirely online through getyournec.scot Once your application has been processed your NEC card will be delivered to your home address.
We will not be able to deal with enquiries for applications submitted online, you can track the progress of your application at getyournec.scot
Other ways to apply
If you are unable to apply online, you can download and complete an application form (Word doc) [52KB] and return this along with copies of supporting documents .
- All applicants must provide proof of person, address and photograph .
- Applications for individuals with disabilities should also include proof of eligibility .
If you require a paper copy of the form to be posted out or would like to make an appointment, please contact the Customer Service Centre by phone: 01738 475000 or email: [email protected] .
Free bus travel for under 22s
The Freebus.scot website provides lots of information including how to apply.
If you cannot, or do not want to apply online, you can download the required form:
- Applicants with a current NEC card Parental approval application form (Word doc) [43KB]
- Applicants with no NEC card NEC application form (Word doc) [52KB]
Lost, stolen or damaged cards
You can request a replacement card if it is lost, stolen or damaged by emailing [email protected] or calling Customer Service Centre on 01738 475000 and providing the following information: Full name, home address and date of birth.
- Please note - If the card being replaced is used for free school meals or is linked to a library account the new card will need to be taken to the school and/or library to be coded to these services.
Renew an expired or expiring card
Individuals with a disabled or companion entitlement (+1) card must provide current entitlement proof when card is due to expire. Renewal can be done online using link above under 'Online Services' or entitlement proof documents can be emailed to [email protected] .
Documentation must be dated within the last 18 months and confirm the length of benefit entitlement.
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- NCT002 (05-2007) Mental Health Certificate (PDF) [297KB] (opens new window)
- NCT002A - Learning Disability Certificate (PDF) [33KB] (opens new window)
- NCT003 Epilepsy form (Word doc) [178KB] (opens new window)
Website Links
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- NEC terms and conditions
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