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Travel Consultant Job Description Template

Adrienne Smith

What Does a Travel Consultant Do?

Travel consultants advise clients about options for travel in accordance with stated objectives. They facilitate travel arrangements and accommodations for individuals and groups. They also make sure that clients have all the necessary documentation required to travel to their destinations.

Travel Consultant Job Overview

In the travel consultant role, you will research domestic and international places of interest. You will book travel arrangements and collect payments from customers. Success in this position will be demonstrated by the effective execution of each customer’s travel plans.

Travel Consultant Job Responsibilities and Duties

  • Books flight and other transportation arrangements as well as lodging and tours
  • Provides information about travel destinations and accommodations
  • Communicates with vendors of travel-related products to get the best deals
  • Visits sites in advance of recommending to tourists
  • Markets and sells holiday and other specialized tour packages

Travel Consultant Job Requirements

  • Associate or Bachelor’s degree in Hospitality, Travel and Tourism, or similar field
  • A certificate in travel consultancy
  • Great sales and marketing ability
  • Superior knowledge of tourism-industry trends
  • Excellent knowledge of travel software
  • Ability to speak multiple languages is a plus

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Adrienne Smith

Adrienne Smith

Adrienne Smith is a content strategy consultant working with high-growth businesses on their brand messaging, content strategy, and content creation. A digital nomad, she's exploring the world's cultures and cuisines as she works.

travel consultant duties and responsibilities

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Travel Consultant Job Description Template

A travel consultant helps people plan their holidays and business trips. They offer advice on where to go, how to get there, and what to do once you're there. They also book flights, accommodation, and transport.

Travel Consultant Job Responsibilities

  • Arrange travel for business and vacation customers
  • Determine destination, modes of transportation, travel dates, costs and accommodations
  • Plan and sell transportation and accommodations using knowledge of travel routes
  • Calculate total travel costs and hand out final itinerary to customer
  • Answer questions regarding travel regulations, passports and visas
  • To provide excellent customer service to clients in order to ensure their satisfaction with the travel planning process.
  • To work with clients to determine their travel needs and preferences, and develop customized travel itineraries that meet their requirements.
  • To research various destination options and make recommendations based on client’s needs and interests.
  • To book transportation, accommodation, and other necessary arrangements for clients’ trips.
  • To keep upto-date on the latest developments in the travel industry in order to better serve clients’ needs and offer them new travel opportunities.

Travel Consultant Job Skills & Qualifications Needed

  • Excellent customer service skills
  • Good communication and interpersonal skills
  • Proven sales ability
  • High level of computer literacy, including experience with booking systems and Microsoft Office applications
  • Ability to work well under pressure and meet deadlines
  • Attention to detail
  • Qualifications:
  • A relevant tertiary qualification in tourism or travel would be highly regarded but is not essential.
  • Industry qualifications such as a Certificate III in Travel may also be beneficial.

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Human resources management consultant, wedding consultant, development director, startup consultant, bi consultant.

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Travel Agent Job Description

The purpose of a travel agent is to sell transportation and accommodation to individuals and groups planning trips. They provide advice on travel destinations, plan itineraries, and collect payments. These professionals are passionate about travel with an aptitude for sales and customer service.

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Travel Agent Job Description Template:

Our travel agency is searching for a friendly and professional travel agent to join our team. As our travel agent, you should be passionate about seeing the world and helping others do the same. This role involves planning holidays, suggesting travel destinations, maintaining client files, and managing large-scale events.

In this position, your ultimate goal will be to keep our clients satisfied and loyal for future services. The ideal candidate will be an excellent communicator with in-depth knowledge of domestic and international travel destinations. To succeed in this role, you should also possess outstanding negotiation and sales skills.

Responsibilities:

  • Plan details for travel including transportation, accommodation, and airlines.
  • Work with clients to determine their traveling needs.
  • Guide clients on the appropriate styles of transportation, travel dates, costs, and accommodations.
  • Manage large-scale events including conferences and retreats.
  • Book transportation and hotel reservations on behalf of clients.
  • Collect payments and pay fees.
  • Resolve travel issues, complaints, and refunds.
  • Meet sales targets and profit goals.
  • Maintain client information and financial records.
  • Ensure you stay up-to-date with tourism trends by attending travel seminars.

Requirements:

  • Bachelor’s degree in tourism, hospitality or relevant field.
  • A minimum of 2 years experience in a similar role.
  • In-depth knowledge of domestic and foreign travel destinations.
  • Excellent sales and interpersonal skills.
  • Ability to communicate and negotiate effectively.
  • Outstanding knowledge of the latest tourism trends.

Related Articles:

Travel agent interview questions, travel manager job description, travel manager interview questions, travel planner job description, travel planner interview questions.

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What does a Travel Consultant do?

A travel consultant is responsible for organizing travel arrangements by recommending travel packages, inclusive of all details such as location, travel costs, amenities, and other related factors. Travel consultants confirm the client's preference, ensuring the execution of plans based on their best interests. They arrange the itineraries, reservations, and other specifics for the client's security and comfortability. Travel consultants should also consider factors that may affect travel plans, such as weather conditions and other booking complications, immediately notifying the client on plan adjustments.

  • Responsibilities
  • Skills And Traits
  • Comparisions
  • Types of Travel Consultant

Resume

Travel consultant responsibilities

Here are examples of responsibilities from real travel consultant resumes:

  • Manage small scale projects to ensure profile databases and scripts properly transfer information in GDS.
  • Negotiate contracts, book event/meeting space; manage corporate housing for independent contractors, including RFP's and ROI's.
  • Collaborate with other offices on VIP and unusual international reservations for better quality of reservations.
  • Provide customer service by providing administrative support to associates using the online reservation booking tool Apollo.
  • Modify business travelers airline, car and hotel reservations including exchanging tickets in emergency and non emergency situations.
  • Book transportation and hotel reservations using a computer or telephone, collecting payment for transportation and accommodations from the customer.
  • Coordinate transportation/reservations, utilize Apollo reservations software
  • Operate Amadeus global distribution system to build air itineraries.
  • Conduct monthly centrally bill account (CBA) reconciliation in DTS.
  • Help arrange both corporate and leisure reservation using the Amadeus CRS system.
  • Review all authorization and vouchers within DTS for errors prior to approval.
  • Facilitate all airline contracts from start to finish; group air ticketing, passport and visa.
  • Monitor and sort global distribution system (GDS) queues (or similar program) to maintain quality control.
  • Conduct RFP's, and negotiate discounts with agencies, airlines, car rental companies and hotels as necessary.
  • Utilize WorldSpan travel and reservation software.

Travel consultant skills and personality traits

We calculated that 33 % of Travel Consultants are proficient in Reservations , Booking , and Car Rentals . They’re also known for soft skills such as Communication skills , Customer-service skills , and Detail oriented .

We break down the percentage of Travel Consultants that have these skills listed on their resume here:

Modified business travelers airline, car and hotel reservations including exchanging tickets in emergency and non emergency situations.

Provided customer service by providing administrative support to associates using the online reservation booking tool Apollo.

Coordinate domestic/international flight arrangements, hotel accommodations, car rentals, train tickets and limo service.

Provide information and prepared and book all air, car, and hotel reservations for frequent business travel members.

Cultivated customer relationships by providing superior service in all aspects of corporate travel, ultimately increasing potential for repeat business.

Tracked marketing demographics and performed related accounting functions using advanced travel industry software.

Common skills that a travel consultant uses to do their job include "reservations," "booking," and "car rentals." You can find details on the most important travel consultant responsibilities below.

  • Communication skills. To carry out their duties, the most important skill for a travel consultant to have is communication skills. Their role and responsibilities require that "travel agents must listen to clients’ travel needs and offer travel advice and information that meet those needs." Travel consultants often use communication skills in their day-to-day job, as shown by this real resume: "manage direct communication with tour operators, resort/property managers and transportation vendors (airline, rail and ground). "
  • Customer-service skills. Another soft skill thatrsquo;s essential for fulfilling travel consultant duties is customer-service skills. The role rewards competence in this skill because "travel agents must be able to interact with clients and respond to questions and complaints in a friendly, professional manner." According to a travel consultant resume, herersquo;s how travel consultants can utilize customer-service skills in their job responsibilities: "provided vacation information and arranged travel reservations for customers utilizing points earned on various credit card redemption programs. "
  • Detail oriented. This is an important skill for travel consultants to perform their duties. For an example of how travel consultant responsibilities depend on this skill, consider that "travel agents must ensure that the reservations they make are for the dates, times, and locations that match travelers’ schedules." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a travel consultant: "created detailed client profiles in the sabre program. "
  • Organizational skills. travel consultant responsibilities often require "organizational skills." The duties that rely on this skill is shown by the fact that "travel agents often work on itineraries for many clients at once." This resume example shows what travel consultants do with organizational skills on a typical day: "performed multiple tasks and organizational skills enhanced communication and customer service skills developed and organized sales material to increase client base"
  • Sales skills. Another common skill required for travel consultant responsibilities is "sales skills." This skill comes up in the duties of travel consultants all the time, as "travel agents must be able to persuade clients to buy transportation, lodging, or tours." An excerpt from a real travel consultant resume shows how this skill is central to what a travel consultant does: "checked in and assisted members with maps, books and any related sales of travel through aaa special preferred suppliers. "

See the full list of travel consultant skills

The three companies that hire the most travel consultants are:

  • BCD Travel 158 travel consultants jobs
  • Vail Resorts 35 travel consultants jobs
  • Accenture 30 travel consultants jobs

Choose from 10+ customizable travel consultant resume templates

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Travel consultant vs. tour agent.

A corporate travel agent assists people in planning, choosing, and arranging holidays. Corporate travel agents will work to the budget set out by those planning the holiday. They provide opinions and advice on the places to go as well as local tourist attractions, customs, and events. The characteristics of agents include enthusiasm, resourcefulness, people skills, and professionalism . They offer foreign and domestic travel services for their corporate clients. Also, they coordinate international and national travel for clients.

The annual salary of tour agents is $15,355 lower than the average salary of travel consultants.

While the two careers have a salary gap, they share some of the same responsibilities. Employees in both travel consultant and tour agent positions are skilled in reservations, hotel reservations, and airline tickets.

These skill sets are where the common ground ends though. The responsibilities of a travel consultant are more likely to require skills like "strong problem-solving," "booking," "car rentals," and "corporate travel." On the other hand, a job as a tour agent requires skills like "telephone messages," "sales floor," "data entry," and "crs." As you can see, what employees do in each career varies considerably.

The education levels that tour agents earn slightly differ from travel consultants. In particular, tour agents are 1.3% less likely to graduate with a Master's Degree than a travel consultant. Additionally, they're 0.3% more likely to earn a Doctoral Degree.

Travel consultant vs. Corporate travel expert

Corporate travel expert positions earn higher pay than travel consultant roles. They earn a $22,772 higher salary than travel consultants per year.

While the salary may differ for these jobs, they share a few skills needed to perform their duties. Based on resume data, both travel consultants and corporate travel experts have skills such as "reservations," "booking," and "car rentals. "

Each career also uses different skills, according to real travel consultant resumes. While travel consultant responsibilities can utilize skills like "strong problem-solving," "corporate travel," "travel reservations," and "airline tickets," corporate travel experts use skills like "gds," "customer service," "travel arrangements," and "real estate."

Corporate travel experts earn higher levels of education than travel consultants in general. They're 6.4% more likely to graduate with a Master's Degree and 0.3% less likely to earn a Doctoral Degree.

Travel consultant vs. Corporate travel agent

An average corporate travel agent eans a lower salary compared to the average salary of travel consultants. The difference in salaries amounts to corporate travel agents earning a $12,498 lower average salary than travel consultants.

Travel consultants and corporate travel agents both have job responsibilities that require similar skill sets. These similarities include skills such as "reservations," "booking," and "hotel reservations," but they differ when it comes to other required skills.

Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from travel consultant resumes include skills like "strong problem-solving," "car rentals," "corporate travel," and "travel reservations," whereas a corporate travel agent is more likely to list skills in "rental cars," "corporate travel arrangements," "corporate travel policies," and "tour packages. "

Most corporate travel agents achieve a similar degree level compared to travel consultants. For example, they're 2.9% less likely to graduate with a Master's Degree, and 0.2% less likely to earn a Doctoral Degree.

Travel consultant vs. Traveler

Travelers typically earn higher pay than travel consultants. On average, travelers earn a $3,225 higher salary per year.

Each job also requires different skills to carry out their responsibilities. A travel consultant uses "reservations," "strong problem-solving," "booking," and "car rentals." Travelers are more likely to have duties that require skills in "cst," "patient care," "home health," and "rehabilitation. "

In general, travelers hold similar degree levels compared to travel consultants. Travelers are 4.9% more likely to earn their Master's Degree and 0.8% more likely to graduate with a Doctoral Degree.

Types of travel consultant

How to become a consultant.

  • Travel Agent

How To Become a Travel Agent

  • Travel Coordinator

How To Become a Travel Coordinator

  • Travel Counselor

How To Become a Travel Counselor

  • Corporate Travel Agent
  • Corporate Travel Consultant

How To Become a Corporate Travel Consultant

Updated February 16, 2024

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

What Similar Roles Do

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Resume for related jobs.

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Travel Consultant Job Description Template

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Travel Consultant Job Description Template

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Job Description Template

Travel consultant job description template.

January 18, 2023

Travel Consultant Job Description Template

Let us prove to you that hiring new team members has never been easier! We will provide you will everything you need for an effortless and enjoyable hiring process, starting with this FREE Travel Consultant Job Description Template .

If you want to discover an individual who best fits your business requirements, take a look at all the information in this article to learn about a Travel Consultant.

What makes this job description special is that you can customize it according to your business standard s and criteria.

Make it more attractive and relatable to prospective candidates by adding, removing, or modifying information and details.

Once you have your ideal job offer, use VIVAHR Software to complete your hiring experience.

Our applicant tracking system will distribute your job ads to 50+ job boards around the country!

Also, you can access numerous other business resources, features, and tools!

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What is a Travel Consultant?

Travel Consultants plan and organize people’s dream vacations and travels.

They research and recommend suitable travel plans and arrangements based on clients’ budgets, requirements, and preferences.

Travel Consultants are responsible for booking flight tickets, hotel reservations, car rentals, sightseeing tours, excursions, and other travel activities.

They provide clients with information such as document requirements, weather conditions, prices, currencies, customers, and other necessary details.

They also handle travel emergencies , cancellations, or other travel-related issues and maintain accurate client database and statistical records.

Related Job Titles for Travel Consultant

  • Travel Agent
  • Travel Manager
  • Travel Planner

The Top Travel Consultant Skills

Travel consultant job description template (free).

We are searching for an experienced Travel Consultant to join our team. In this position, you will be responsible for identifying clients’ travel needs and preferences and recommending suitable travel arrangements based on their budgets and wishes. You will research various domestic and international destinations, transportation, accommodation, and other information to provide clients with relevant and accurate travel plans and arrangements. You will also book tickets, hotels, sightseeing tours, car rentals, and other services.

Your goal will be to provide clients with an immaculate travel experience by tending to their wishes. You should also inform them about customs, currencies, insurance, and documentation requirements. Furthermore, you will be responsible for collecting deposits and payments and maintaining databases and statistical records.

As a Travel Consultant, you should have outstanding customer service, communication, problem-solving, digital, and organizational skills.

Travel Consultant Duties & Responsibilities:

  • Discuss and identify clients’ travel needs, preferences, and specifications
  • Research various domestic and international destinations, accommodation, transportation, customers, etc
  • Present clients with suitable travel plans based on their budgets and requirements
  • Recommend hotels, resorts, destinations, activities, and transportation
  • Organize and coordinate flight and hotel reservations, ground transportation, sightseeing tours, car rentals, and other travel services
  • Arrange and book tickets for flights, cruises, buses, tourist attractions, etc
  • Explain different types of insurance policies, documentation requirements, and other necessary information
  • Supply travelers with information about weather conditions, customs, cancellation policies, currencies, etc
  • Develop promotional techniques and distribute promotional materials to sell tour packages, excursions, and daily trips
  • Collect travel deposits and payments
  • Assist clients with passport applications and obtaining visas for foreign travels
  • Handle travel emergencies and other travel-related issues that may arise
  • Maintain client database and statistical and financial records

Travel Consultant Requirements:

  • Bachelor’s or Associate’s degree in travel, tourism, hospitality, or business
  • A completed certification program may be required
  • Prior working experience in the tourism industry
  • Strong knowledge of reservation and ticketing programs and traveling software
  • Exceptional knowledge of various travel aspects (currencies, customs, transportation, destinations, documentation, etc)
  • Outstanding customer service and communication
  • Excellent problem-solving abilities
  • Organization and time management

Accounting Specialist Interview Questrions

Sample Interview Questions for a Travel Consultant

Once you gather up all the received applications, you can use these sample interview questions for Travel Consultant .

  • How do you think your parents would briefly describe you?
  • Do you consider yourself an adventurous person?
  • How many countries have you visited so far?

Human Resources

  • What is the most rewarding part of being a Travel Consultant to you?
  • There are numerous travel agencies in the market. Why did you choose to interview here?
  • Have you always wanted to work in the tourism industry?
  • Have you ever collaborated with a client from a different cultural background?
  • How do you handle travel-related emergencies and angry clients?
  • How would you rate your customer service skills?

Technical Skills and Knowledge

  • What is your understanding of travel-related terminology?
  • What would you do if you already booked a flight for a client, but their passport is overdue?
  • What are the most important things you should consider when planning a trip?

What are the Educational Requirements for a Travel Consultant?

Travel Consultants usually need an Associate’s or a Bachelor’s degree in tourism, travel, hospitality, or business to pursue this career path.

These degrees offer helpful coursework for the tourism industry , such as hospitality, sales, marketing, geography, and finance.

Travel Consultants can choose to acquire relevant certifications to prove their knowledge and competency for this position.

The Travel Institute offers several certification programs that prospective candidates can find useful.

How Much to Pay a Travel Consultant when Hiring

Travel Consultants earn between $15,500 and $53,000 per year.

Their median annual salary is around $39,992 .

Hourly rates range from $8 to $25.

The median hourly rate is $19 .

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Frequently Asked Questions about Travel Consultant

What do travel consultants do.

Travel Consultants plan and coordinate various travel plans and arrangements based on their clients’ wishes and preferences.

Their research and recommend domestic and international destinations, transportation, and accommodation, and provide clients with necessary travel advice and information.

Where do Travel Consultants work?

Travel Consultants typically work in travel agencies , tour operators , and corporate travel departments .

How much do Travel Consultants earn annually?

What skills do travel consultants need to have.

Travel Consultants must be knowledgeable about various travel processes and procedures , destinations, documentation, and customs.

Also, they must have excellent customer service , communication , problem-solving , organizational , and digital skills .

Similar Job Descriptions as Travel Consultant

  • Travel Agent Job Description
  • Travel Manager Job Description

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Travel Consultant Job Description Template

Use this Travel Consultant job description template to advertise the open roles for free using Longlist.io. You can use this template as a starting point, modify the requirements according the needs of your organization or the client you are hiring for.

We are looking for a Travel Consultant with great enthusiasm for traveling. You will be responsible for promoting and booking traveling arrangements for clients (individuals or businesses). The goal is to enhance satisfaction and acquire an expanding and dedicated clientele.

Responsibilities

  • Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc.
  • Diagnose the clients’ specifications and wishes and suggest suitable travel packages or services
  • Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc.
  • Supply travelers with pertinent information and useful travel/holiday material (guides, maps, event programs etc)
  • Collect deposits and balances
  • Use promotional techniques and prepare promotional materials to sell itinerary tour packages
  • Handle unforeseen problems and complaints and determine eligibility for money returns
  • Attend conferences to maintain familiarity with tourism trends
  • Create and update electronic records of clients
  • Maintain relationships with key persons
  • Keep financial statements and documents
  • Reach the revenue and profit targets

Requirements

  • Proven working experience as a Travel Consultant
  • Excellent knowledge of traveling software (computer reservations systems, GDS systems and e-travel)
  • Proficiency in English; knowledge of additional languages is an advantage
  • Exemplary sales skills and customer oriented approach
  • Well versed in various areas of travel (domestic/international, business/holidays, group/individual etc)
  • Ability to present, persuade and communicate effectively
  • Demonstrable ability to handle crises
  • Degree in Hospitality, Travel, Tourism, Business or relevant field
  • Candidates with personal travel experience will be preferred

What does Travel Consultant do?

A travel consultant's day-to-day tasks can vary depending on the specific job and employer, but some common responsibilities include:

Assisting clients with travel arrangements: This can involve booking flights, hotels, car rentals, and other transportation options based on the client's preferences and budget.

Providing travel advice and recommendations: Travel consultants may offer suggestions on destinations, attractions, and activities based on their expertise and knowledge of the travel industry.

Researching and staying up-to-date on travel trends: Staying informed about current travel trends, visa requirements, safety advisories, and other relevant information allows travel consultants to provide accurate and timely advice to clients.

Managing bookings and itineraries: Travel consultants handle the logistics of travel arrangements, ensuring that all bookings are accurate and making any necessary changes or cancellations as required.

Handling customer inquiries and complaints: Travel consultants often act as a point of contact for clients, addressing their questions, concerns, and issues before, during, and after their trip.

Building relationships with clients and suppliers: Cultivating and maintaining positive relationships with clients and travel suppliers (such as airlines, hotels, and tour operators) is crucial for a travel consultant's success, as it helps secure better deals and provide personalized service to clients.

Processing payments and maintaining financial records: Travel consultants handle payments from clients, ensuring that transactions are processed accurately and securely. They may also maintain financial records and documentation related to bookings and payments.

Marketing and promoting travel packages: Some travel consultants may be involved in marketing and promoting travel packages or specific destinations, contributing to the growth of their business.

It's important to note that the specific duties and responsibilities of a travel consultant can vary based on factors such as their employer (travel agency, tour operator, or independent consultant) and the targeted market (leisure travel, business travel, group travel, etc.).

Jobs similar to Travel Consultant

Travel consultant job description examples.

Travel Consultant

Position #: 22092222...

Salary: $28,585

Grade: GS02

Requisition: 24993

Location: Arkansas Welcome Center, Van Buren, AR

Closing date: 12/11/2022

Travel Consultants staff our Welcome Center and greet and assist visitors, mapping out routes, and providing travel and tourism information about Arkansas. Other duties include participating in familiarization tours, compiling ...

K Getaways is seeking individuals to join our growing team of remote specialists. As an Independent Travel Consultant, you will be responsible for coordinating travel and advocating for clients as part of our full-service travel agency. You will be working with major airlines, cruise lines, popular theme parks, many household travel brands, and more.

Responsibilities...• Able to plan out leis...

Position Type: Full-Time, Part-Time; Schedule is self-determined by the individual.

Job Overview...

We are seeking driven, highly motivated individuals with great enthusiasm & love for the travel industry! We work with various vendors such as major theme parks and cruise lines, and have the availability to tailor a vacation to each client.

No experience is required. All training and certific...

Full-time...

Description

We are looking for energetic, positive, outgoing individuals to join our team. We train you, including certification for travel agent. Would you like to work with a fun group of people, who care about their teammates? Do you enjoy traveling and want to share that expertise with others? Or maybe you want to learn more about travel,...

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Senior Travel Consultant Job Description

Senior travel consultant duties & responsibilities.

To write an effective senior travel consultant job description, begin by listing detailed duties, responsibilities and expectations. We have included senior travel consultant job description templates that you can modify and use.

Sample responsibilities for this position include:

Senior Travel Consultant Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Senior Travel Consultant

List any licenses or certifications required by the position: IATA, CPA, CIA, BLS, PMP, PMI

Education for Senior Travel Consultant

Typically a job would require a certain level of education.

Employers hiring for the senior travel consultant job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Tourism, Business, Education, Computer Science, Technical, Engineering, Communication, Design, Computer, Marketing

Skills for Senior Travel Consultant

Desired skills for senior travel consultant include:

Desired experience for senior travel consultant includes:

Senior Travel Consultant Examples

  • Microsoft Word (.docx) .DOCX
  • PDF Document (.pdf) .PDF
  • Image File (.png) .PNG
  • Explain the business, organization, leadership and individual contributor factors that influence organizational solutions to deliver value to the client
  • Approach change management as both an art and a science, leveraging proven change methodologies strong understanding of individual and organizational psychological factors that influence and drive behavior change
  • Lead and/or execute stakeholder engagement and organizational readiness, leadership alignment, change impact analysis, education, communications, and adoption and adaptation measurement workstreams
  • Determine the resource plan and timeline in alignment with overall implementation release schedule, scope, and budget requirements
  • Manage and lead resources assigned to project
  • Drive Cloudenablement, strategy, and sales to deliver on cloud targets
  • Ability to mentor junior sales members on current technologies and industries
  • Presenting technology training to junior Sales Consultants and sales people
  • Helping sales teams develop and execute sales campaigns and Go-To-Market programs
  • Maintains client profiles, including information on family members where applicable, ensuring specials requests and reward program information such as frequent flyer / driver / hotel stay are included
  • Experience in guiding and designing Workday FDM
  • Prior Financials implementation (3+ cycles) experience (PSFT, ORCL, SAP etc…)
  • Strong working knowledge of computer technology
  • Requires Master's degree in Computer Science, Software Engineering, Management Information Systems, or a related field plus two years of experience with Salesforce development
  • Current Salesforce certifications (Administrator/Advanced Administrator, Platform Developer 1 or 2, App Builder, Sales/Service Cloud)
  • 7 + years experience related to the successful delivery of change management work in the disciplines of change management methodology, job/role design, stakeholder engagement and organizational readiness, leadership alignment, change impact analysis, education, communications, training and adoption and adaptation measurement
  • Updates and/or build passenger company profiles
  • Makes travel arrangement to client related on air/hotel/car/rail/visa
  • Successfully plan, manage and deliver projects within the defined budget, timelines, resource allocations and scope
  • Work in shift duties or stand by duties due to operational requirements
  • Responsible for accurately and efficiently handling emergency requests via multiple channels
  • Act as emergency point of contact for multi- customers and provides active travel consultation and solution towards the business customers
  • Works independently and serving multi-customers and demanding customers
  • Working early mornings, late evenings, weekends and Bank Holidays
  • Working virtually from the Manchester/Hull office on a multitude of accounts
  • Understanding and following the procedures for starting and finishing cover
  • Understanding of the different training and user adoption approaches needed for successfully deploying cloud (SaaS) applications
  • Direct experience with Sales/CRM, HR processes or Google, Salesforce.com or Workday technology implementations
  • Proficiency in program design, curriculum design, content and course development, and multiple forms of media development and deployment
  • Experience conducting business interviews and leading client workshops
  • Strong proficiency with presentation tools and applications (Captivate is preferred)
  • Ability and confidence to work closely with, and advise, senior executives at a given customer
  • Accurately handling all business travel reservations and meeting deadlines
  • Monitoring, sorting and working global distribution systems (GDS) queues daily to maintain quality control
  • Remaining informed of all airline rules and regulations and current affairs
  • Following procedures relating to back-office requirements and deadlines are adhered to at all times
  • Developing and maintaining excellent rapport with client contacts and bookers
  • Working as part of a team, being able to take direction and to communicate effectively with others
  • Maintaining client and company confidentiality at all times
  • Attending any necessary training to ensure professional and personal development in the role
  • Provide customers with required industry information, such as visa information, travel alert
  • May include additional responsibilities, , customer service issue follow up and resolution, visa and/or passport processing, voids, refunds, exchanges, and split ticketing
  • Exceptional client relationship management skills
  • Ability to work from home and travel up to 60% annually
  • Must know Microsoft Project and Microsoft Office suite of tools
  • Dedicated work space must be within own residence and that follows the ergonomic and safety guidelines for performing duties
  • Employee is responsible for supplying their own furniture
  • Employee must complete The Home Office Safety and Ergonomics Assessment
  • Minimise errors and mistakes through attention to detail
  • Educate clients on industry changes, issues and current events affecting the travel environment
  • Prepare and conduct client presentations that provide analysis and consultancy
  • Performs or directs personnel recruiting, hiring, training, and separation
  • Provides coaching and feedback for development
  • Motivates, coaches, and develops employees
  • Manages the performance of direct reports
  • Accurately and efficiently handling incoming requests via multiple channels
  • Have a strong understanding of the Apple travel policy and can appropriately guide and consistently provide consultation to the customer
  • Handling amendments, cancellations, schedule changes and disrupts
  • Employee must complete and meet the requirements of the Virtual Worker Policy and Schedule B “Additional Terms and Conditions for Home Based Workers
  • Subject Matter Expert with Server virtualization technologies, VMware, Citrix/Xen, Microsoft, or Sun
  • Excellent solutioning skills that enable the candidate to refine the customer use cases, functional specification, and technical architecture required
  • MBA qualification desirable
  • Ability to analyse problems and create business cases using a variety of tools
  • 8-10 years of relevant experience in the area of monitoring and evaluation
  • Motivating and supporting the Global advisor team
  • Supporting the Section Manager and Supervisor to drive operational service, quality and efficiencies
  • Provide ad hoc coaching of advisors where needed
  • Booking all travel requirements for a wide variety of Apple travellers based across the globe
  • Booking all travel requirements for a wide variety of business travellers including VIP Travellers
  • Being aware of their travel budgets and offering the best deals and routing possible
  • Servicing VIP clients
  • Participate in discovery, design, prototype and testing support in the deployment of Workday Financials
  • Consult clients to improve efficiency and reduce costs of operations, ranging from finance transformation strategy to process design to shared and self-service applications and enabling technologies
  • Some on call provision is required as part of this role
  • Experience assessing business objectives and defining change strategy to meet objectives developing appropriate work plans and leading the project according to the plan
  • Demonstrate ability to work across all areas in an organization and manage various functions and resources
  • Excellent communication skills and strong leadership and presentation skills
  • Employee must complete and meet the requirements of the Virtual Worker Checklist
  • Experience working with UN Agencies and active involvement in a humanitarian crisis response preferred
  • Advanced university degree in social sciences, statistics, planning development, or in related field

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travel consultant duties and responsibilities

travel consultant duties and responsibilities

Travel consultant

A travel consultant

Description

Travel consultants provide customised information and consultation on travel offers, make reservations and sell travel services together with other related services.

Travel consultants typically do the following:

  • Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc.
  • Diagnose the clients’ specifications and wishes and suggest suitable travel packages or services
  • Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc.
  • Supply travelers with pertinent information and useful travel/holiday material (guides, maps, event programs etc)
  • Collect deposits and balances
  • Use promotional techniques and prepare promotional materials to sell itinerary tour packages
  • Handle unforeseen problems and complaints and determine eligibility for money returns
  • Attend conferences to maintain familiarity with tourism trends
  • Create and update electronic records of clients
  • Maintain relationships with key persons

Other titles

The following job titles also refer to travel consultant:

business travel consultant tourism promotion agent business travel advisor leisure travel consultant travel advisor

Working conditions

Travel consultants work in a variety of settings, including travel agencies, tour operators, and corporate travel departments. They typically work a regular 40-hour week, although they may have to work evenings and weekends to accommodate their clients’ schedules.

Some travel consultants work from home, and some may travel extensively to meet with clients or attend conferences. The work can be stressful, especially when making travel arrangements for last-minute trips or dealing with irate customers. However, most travel consultants find the work to be exciting and enjoy the opportunity to help people plan their dream vacations.

Minimum qualifications

Travel consultants need at least a high school diploma . Many employers prefer an associate or bachelor’s degree in hospitality, travel or a related field. Relevant coursework includes hospitality, sales, marketing, accounting, economics, business and geography.

Travel consultants typically receive on-the-job training from their new employer. This training may include learning the company’s policies and procedures, as well as the software and technology they use. It may also include shadowing an experienced travel consultant to learn how to perform various tasks

ISCO skill level

ISCO skill level is defined as a function of the complexity and range of tasks and duties to be performed in an occupation. It is measured on a scale from 1 to 4, with 1 the lowest level and 4 the highest, by considering:

  • the nature of the work performed in an occupation in relation to the characteristic tasks and duties
  • the level of formal education required for competent performance of the tasks and duties involved and
  • the amount of informal on-the-job training and/or previous experience in a related occupation required for competent performance of these tasks and duties.

Travel consultant is a Skill level 2 occupation.

Travel consultant career path

Similar occupations.

These occupations, although different, require a lot of knowledge and skills similar to travel consultant.

travel agent ticket sales agent tour organiser tourist information officer night auditor

Long term prospects

These occupations require some skills and knowledge of travel consultant. They also require other skills and knowledge, but at a higher ISCO skill level, meaning these occupations are accessible from a position of travel consultant with a significant experience and/or extensive training.

tourist information centre manager travel agency manager hospitality entertainment manager mountain guide rooms division manager

Essential knowledge and skills

Essential knowledge.

This knowledge should be acquired through learning to fulfill the role of travel consultant.

  • Geographical areas relevant to tourism : The field of tourism geography in Europe as well as the rest of the world in order to point out relevant tourism areas and attractions.

Essential skills and competences

These skills are necessary for the role of travel consultant.

  • Guarantee customer satisfaction : Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.
  • Use global distribution system : Operate a computer reservations system or a global distribution system to book or reserve transportations and accommodations.
  • Oversee travel arrangements : Make sure that travel arrangements run according to plan and ensure effective and satisfactory service, accommodation and catering.
  • Maintain working relationships : Ensure effective working relationships with colleagues and others. Maintain them over long periods of time.
  • Handle customer complaints : Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
  • Upsell products : Persuade customers to buy additional or more expensive products.
  • Process booking : Execute a booking of a place according to client’s requirement in advance and issue all appropriate documents.
  • Provide tourism related information : Give customers relevant information about historical and cultural locations and events while conveying this information in an entertaining and informative manner.
  • Advertise travel insurance : Promote and sell insurance that is intended to cover medical expenses, financial default of travel suppliers and other losses incurred while travelling, either within one’s own country or internationally.
  • Devise tailor-made tourism itineraries : Create custom-made itineraries, taking into account the specific needs and preferences of customers.
  • Maintain relationship with suppliers : Build a lasting and meaningful relationship with suppliers and service providers in order to establish a positive, profitable and enduring collaboration, co-operation and contract negotiation.
  • Sell tourist packages : Exchange tourist services or packages for money on behalf of the tour operator and manage transportation and accommodation.
  • Customise travel package : Personalise and present custom-made travel packages for customer’s approval.
  • Identify customer’s needs : Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
  • Maintain customer service : Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.
  • Carry out internet research : Execute efficient search on the internet in order to gather relevant information and share it with others.
  • Use customer relationship management software : Use specialised software to manage company’s interactions with current and future customers. Organise, automate and synchronise sales, marketing, customer service, and technical support, to increase targeted sales.
  • Process payments : Accept payments such as cash, credit cards and debit cards. Handle reimbursement in case of returns or administer vouchers and marketing instruments such as bonus cards or membership cards. Pay attention to safety and the protection of personal data.
  • Maintain customer records : Keep and store structured data and records about customers in accordance with customer data protection and privacy regulations.
  • Apply foreign languages in tourism : Use the mastery of foreign languages orally or written in the tourism sector in order to communicate with collaborators or customers.

Optional skills and competences

These skills and competences are sometimes, but not always, required for the role of travel consultant. However, mastering these skills and competences allows you to have more opportunities for career development.

  • Comply with food safety and hygiene : Respect optimal food safety and hygiene during preparation, manufacturing, processing, storage, distribution and delivery of food products.
  • Read maps : Read maps effectively.
  • Use different communication channels : Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.
  • Oversee the design of touristic publications : Monitor the design of marketing publications and materials for the promotion of tourism-related products.
  • Oversee the printing of touristic publications : Manage the printing of marketing publications and materials for the promotion of tourism-related products.
  • Demonstrate intercultural competences in hospitality services : Understand, respect and build constructive and positive relations with intercultural clients, guests and collaborators in the field of hospitality.
  • Plan events : plan programmes, agendas, budgets, and services of an event according to customers’ requirements.
  • Assist clients with special needs : Aid clients with special needs following relevant guidelines and special standards. Recognise their needs and accurately respond to them if needed.
  • Manage online content : Ensure the website content is up to date, organised, attractive and meets the target audience needs, the requirements of the company and international standards by checking the links, setting the publishing time framework and order.
  • Build business relationships : Establish a positive, long-term relationship between organisations and interested third parties such as suppliers, distributors, shareholders and other stakeholders in order to inform them of the organisation and its objectives.
  • Follow ethical code of conduct in tourism : Carry out touristic services according to accepted principles of right and wrong. This includes fairness, transparency and impartiality.
  • Perform services in a flexible manner : Adapt service approach when circumstances change.

ISCO group and title

4221 – Travel consultants and clerks

  • Travel consultant – ESCO
  • Travel Consultant job description template – Workable
  • Travel Consultant Job Description: Salary, Duties, & More – Climb the Ladder
  • Featured image: Photo by Element5 Digital on Unsplash

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COMMENTS

  1. Travel Consultant Job Description [+2024 TEMPLATE]

    Travel Consultant responsibilities include: Determining clients' needs and suggesting suitable travel packages. Organizing travels from beginning to end, including tickets, accommodation and transportation. Supplying travelers with pertinent information and useful travel/holiday materials.

  2. What does a Travel Consultant do? Role & Responsibilities

    A travel consultant uses their expert knowledge to arrange and make reservations for flights, hotel stays, travel excursions, and vacation packages. They speak with contacts at properties across the globe to help customize clients' vacations to their needs. They recommend restaurants, sightseeing destinations, and may arrange travel discounts.

  3. Travel Consultant Job Description

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    The Travel Agent position responsibilities will handle both domestic and international destination. As a Travel Consultant of Deluxe Travel Ltd you are responsible for building and maintaining a good client rapport. Serious sales experience is requited, as well as, a committed work ethic and high level of integrity.

  5. Travel Consultant job description template

    Travel Consultant job profile. Travel Consultants meet with clients to discuss and learn about their travel requirements. They are responsible for advising clients about suitable travel options in accordance with their needs, wants and capabilities. In addition, they help them plan trips to domestic or international destinations, tours ...

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    Travel Consultant Job Responsibilities and Duties. Books flight and other transportation arrangements as well as lodging and tours. Provides information about travel destinations and accommodations. Communicates with vendors of travel-related products to get the best deals. Visits sites in advance of recommending to tourists.

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    Travel Consultant Job Responsibilities. Determine destination, modes of transportation, travel dates, costs and accommodations. Plan and sell transportation and accommodations using knowledge of travel routes. Calculate total travel costs and hand out final itinerary to customer. Answer questions regarding travel regulations, passports and visas.

  9. Travel Consultant Job Description

    Travel Consultant Salary and Outlook. The Bureau of Labor Statistics (BLS), which classifies travel consultants under the category of "travel agents," lists the national median annual salary as $36,460. Workers in the 10th percentile earn close to $20,700 a year, while the highest paid make more than $61,800 a year.

  10. Travel Agent Job Description

    Travel Agent Job Description Template: Our travel agency is searching for a friendly and professional travel agent to join our team. As our travel agent, you should be passionate about seeing the world and helping others do the same. This role involves planning holidays, suggesting travel destinations, maintaining client files, and managing ...

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    This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a travel consultant: "created detailed client profiles in the sabre program. "Organizational skills. travel consultant responsibilities often require "organizational skills." The duties that rely on this skill is shown by the fact that "travel agents ...

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    As a Travel Consultant, you will help clients interested in vacations, business trips or any kind of visit to their desired destination. You will also evaluate customers' needs, budget plans and preferences to make appropriate suggestions. You will utilize your associations with inns, auto companies, and airlines to get the best arrangements ...

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    Travel Agent duties and responsibilities. Research various destinations. Plan and organize travels by booking tickets and accommodation, securing rental transportation etc. Inform clients and provide useful travel material (guides, maps, event programs etc) Collect deposits and balances. Suggest suitable travel options that best suite clients ...

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    A travel consultant's day-to-day tasks can vary depending on the specific job and employer, but some common responsibilities include: Assisting clients with travel arrangements: This can involve booking flights, hotels, car rentals, and other transportation options based on the client's preferences and budget.

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    Responsibilities for corporate travel consultant. Exceptional communication skills including the ability to listen and empathize to anyone in any situation. Ability to analyze a customer based on history and make relevant offers. Excellent ability to maintain composure with customer while striving toward superior customer service.

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    To write an effective senior travel consultant job description, begin by listing detailed duties, responsibilities and expectations. We have included senior travel consultant job description templates that you can modify and use. Sample responsibilities for this position include: To issue, re-issue and perform re-calculations of international ...

  19. Travel Consultant (Sample Job Description)

    Responsibilities: Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc. Diagnose the clients' specifications and wishes and suggest suitable travel packages or services; Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc.

  20. Travel Consultant Job Description, Duties, Skills & Career Path

    Duties. Back to Top ↑. Travel consultants typically do the following: Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc. Diagnose the clients' specifications and wishes and suggest suitable travel packages or services. Organize travels from beginning to end, through booking tickets ...

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