Department of Defense Travel Clients

Frequently asked questions, what is the benefit of using the 24-hour automated telephone system.

Use of the 24-hour automated telephone system will allow you to obtain:

  • Account balance
  • Available credit
  • Available cash
  • Transaction history
  • Payment information
  • Payment mailing address

You can also:

  • Make a Pay by Phone
  • Activate card (Card Receipt Verification)
  • Customize PIN number

Can I pay my DoD Travel Card account balance with a debit card?

No. Unfortunately Citi does not accept debit cards as a method of payment. You can make a payment using a valid checking account. You must also have the routing number available.

Other acceptable payment options available to Defense Government Travel Card clients include:

  • Mailing Payment to Citi
  • Pay By Phone
  • Online Payments
  • Wire Payments
  • Auto Payment

Is there a fee to make a Pay by Phone?

There is no fee to make a payment by phone. To make a Pay by Phone you must have your routing number (9-digit ABA bank number) and a valid checking account number available.

Please call: 1-800-200-7056

  • Enter in your 16-digit DoD Travel Card account number
  • Enter the last 4-digits of your Social Security number
  • Wait for system to provide balance, available credit, available cash, last payment posted and next payment due
  • Press or say '2' for pay by phone automated payment

How long does it take for my payment to post to the account?

Payments are updated once a day, Monday through Friday (holidays excluded). Please allow 24-48 business hours after receipt of payment to post regardless of delivery method.

Why can I only get my last 5 transactions?

WIP - Citi is working to enhance the 24-hour automated telephone system to increase the number of last transactions provided.

How can I set up or reset my PIN number? Can I use it immediately?

You have the opportunity to customize your PIN number by calling the 24-hour automated telephone system. Once set it is available for immediate use.

  • Press or say '4' for PIN number requests
  • Input the new PIN number twice

Can my spouse/family member call to get information on my account?

Citi is authorized to give account information to the DoD Travel Card client or to a person authorized to act on his/her behalf ONLY if a Power of Attorney (POA) is on file.

  • A POA is unique in every situation and must be given in writing
  • A Power of Attorney is accepted by mail or fax
  • Mail to: P.O Box 6125, Sioux Falls, South Dakota 57117-6125
  • Fax: 1-605-330-6801 or 1-866-951-8005
  • The original is not necessary
  • The POA should be processed within 3 business days from receipt

Note: Regardless of what the POA states the "said" person can do, Citi will only entitle the POA to do the following:

  • Obtain account information (balance, payment received, general info)
  • Change billing address
  • Close account
  • Initiate/Release a billing dispute
  • Request a statement
  • Report a lost/stolen/NRI card

When does my on-line password expire?

Passwords expire every 60 days. After 30 days, a password expiration warning pop up in CitiManager will begin to appear to remind cardholder that his/her password will expire in 30 days. After 60 days of inactivity, the account will suspend and the on-line password will need to be re-set.

Can my late fee be waived?

Fee adjustments are only eligible if the fee has been billed due to a Citibank error. For further concerns about this fee, please contact your Agency Program Coordinator.

Can my International fee be waived?

International fees may not be waived or disputed. For further concerns about this fee, please contact your Agency Program Coordinator.

How do I request a credit balance on my account?

Please call: 1-800-200-7056 to request a Credit Balance Refund.

  • Credit Balance Refunds may be requested for any amount, there is no minimum requirement
  • Credit Balance Refund checks take 2 days to process before mailing
  • Credit Balance Refund checks are mailed via United States Postal Service
  • Credit Balance Refund checks cannot be sent by Express Courier
  • Credit Balance Refund checks are valid for 180 days from the date on the check

Or email us [email protected] and please allow three business days for us to respond.

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  • Per Diem Lookup

Privately owned vehicle (POV) mileage reimbursement rates

GSA has adjusted all POV mileage reimbursement rates effective January 1, 2024.

* Airplane nautical miles (NMs) should be converted into statute miles (SMs) or regular miles when submitting a voucher using the formula (1 NM equals 1.15077945 SMs).

For calculating the mileage difference between airports, please visit the U.S. Department of Transportation's Inter-Airport Distance website.

QUESTIONS: For all travel policy questions, email [email protected] .

Have travel policy questions? Use our ' Have a Question? ' site

PER DIEM LOOK-UP

1 choose a location.

Error, The Per Diem API is not responding. Please try again later.

No results could be found for the location you've entered.

Rates for Alaska, Hawaii, U.S. Territories and Possessions are set by the Department of Defense .

Rates for foreign countries are set by the State Department .

2 Choose a date

Rates are available between 10/1/2021 and 09/30/2024.

The End Date of your trip can not occur before the Start Date.

Traveler reimbursement is based on the location of the work activities and not the accommodations, unless lodging is not available at the work activity, then the agency may authorize the rate where lodging is obtained.

Unless otherwise specified, the per diem locality is defined as "all locations within, or entirely surrounded by, the corporate limits of the key city, including independent entities located within those boundaries."

Per diem localities with county definitions shall include "all locations within, or entirely surrounded by, the corporate limits of the key city as well as the boundaries of the listed counties, including independent entities located within the boundaries of the key city and the listed counties (unless otherwise listed separately)."

When a military installation or Government - related facility(whether or not specifically named) is located partially within more than one city or county boundary, the applicable per diem rate for the entire installation or facility is the higher of the rates which apply to the cities and / or counties, even though part(s) of such activities may be located outside the defined per diem locality.

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  5. DOD announces overhaul to Defense Travel System in contract award

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  6. Travel voucher army: Fill out & sign online

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COMMENTS

  1. Defense Finance and Accounting Service > travelvoucherdirect

    NOTE: Not for use with travel processed in the Defense Travel System (DTS). Upload your travel voucher and suporting documents online. Travel Voucher Direct is available for all travel claims computed and paid by DFAS. You can upload your claim in three files of up to 5MB per file.

  2. Defense Travel System

    DTS provides information to financial systems to provide the reimbursement of travel expenses incurred by individuals while traveling on official business. DTS includes a tracking and reporting system whereby DoD can monitor the authorization, obligation, and payment for such travel. ROUTINE USE: To Federal and private entities providing travel ...

  3. Defense Finance and Accounting Service

    SmartVoucher is a convenient and secure way to complete and submit your travel vouchers online. Whether you are a military or civilian employee, you can use SmartVoucher to speed up your payment and track your claim status. SmartVoucher is accessible with a CAC or a myPay login/password.

  4. Defense Travel System

    Learn how to use the DTS system through online videos and more. Live Chat. Instant message with a real person. Mon - Fri 8am - 6pm ET. TSA PreCheck. Featuring the best practices in industry and plug-and-play components, Defense Travel System streamlines the entire process involved in global Department of Defense (DoD) travel.

  5. Defense Travel System

    Defense Travel System (DTS) is a web-based platform that simplifies and streamlines the travel process for DoD personnel. With DTS, you can plan, book, approve, report and reimburse your travel expenses in one convenient system. DTS also integrates with other DoD services and systems to ensure accuracy and compliance. Learn more about how to use DTS and its benefits for your official travel.

  6. Defense Travel System

    Travelers using DTS can search for up-to-date airline, hotel and rental car reservations, as well as check current per diem rates for travel locations online. Travelers can prepare their own documents or with the proper permission, documents for others. Travelers and unit travel clerks are able to: Input and update travel documents.

  7. PDF Mil PCS Smart Voucher (SV) Quick Start Guide

    NOTE: If you do not have the Submit Travel Voucher button, you must download your PDF voucher, digitally sign it, and submit it along with your supporting documents (orders, leave form, receipts, etc.) via email or Travel Voucher Direct. 8. If you make any errors, the . Pay Office. or DFAS

  8. Defense Travel Management Office

    Official website of the Defense Travel Management Office (DTMO), the single focal point for commercial travel within the Department of Defense. An official website of the United States government Here's how you know Official websites use .mil . A .mil website ...

  9. Completing Your TDY Travel Voucher (DD Form 1351-2)

    Instructions to Manually Complete Your TDY Travel Voucher. To view instructions that will walk you through the DD1351-2 step-by-step with examples to ensure that you are filling the form out correctly, visit Completing TDY Travel Voucher DD Form DD1351-2 Instructions.. This form, alongside your travel orders, tells DFAS how much to reimburse you for allowances, per diem, and expenses incurred ...

  10. Smart Voucher Portal

    For persons with disabilities experiencing difficulties accessing content on a particular DFAS website, please send an email to the DFAS Section 508 Coordinator. In your email, indicate the nature of your issue and provide your contact information. For more information about Section 508, please visit the DoD CIO Section 508 Website. Smart ...

  11. Government Travel Charge Card

    Authorized by the DoDI 5154.31, Volume 4 [PDF, 10 pages], the Defense Travel Management Office (DTMO) manages the card program, providing guidance, policy, and training, and serves as a liaison to GSA, the travel card vendor, and DoD Component Program Managers on travel card related issues.DTMO is also responsible for developing, coordinating, and maintaining the Government Travel Charge Card ...

  12. American Forces Travel

    An MWR joint service transformation initiative has resulted in the first official online vacation travel site, American Forces Travel℠, with Priceline® as the service provider. The site offers travel deals and benefits just for you! American Forces Travel℠ provides access to a wide selection of discounted rates on hotels, air fare, rental ...

  13. Travel Management Company Assistance

    Contact your Travel Management Company (TMC) for assistance. ... contact your local Transportation Management Office (TMO). The TMO may direct you to the appropriate Quality Assurance Evaluator (QAE), who monitors contractor performance. ... Army National Guard (HQ) Army National Guard (HQ) 877-245-3256: 703-682-7224: 855-452-4879:

  14. Defense Finance and Accounting Service > MilitaryMembers > travelpay

    Enter your travel order/authorization number and the first four letters of your last name. Army active duty, Reserve, National Guard and defense agency employees can also use myPay to check their status. Login and select "Travel Voucher Advice of Payment" from your main menu. Call 1-888-332-7366 (DSN 699-0300) the self-service telephone line to ...

  15. Department of Defense Travel Card Benefits

    Cardholder Guide. Official travel for the Department of Defense just became easier with the Citi Department of Defense Travel Card. When you are preparing to use your new card, please read What To Do When I First Receive My New Card.For more information regarding your new card, please read the Department of Defense Cardholder Guide.. Department of Defense Travel Insurance

  16. Department of Defense Travel Clients

    Citi is authorized to give account information to the DoD Travel Card client or to a person authorized to act on his/her behalf ONLY if a Power of Attorney (POA) is on file. A POA is unique in every situation and must be given in writing; A Power of Attorney is accepted by mail or fax; Mail to: P.O Box 6125, Sioux Falls, South Dakota 57117-6125

  17. Joint Travel Regulations

    Joint Travel Regulations. The Joint Travel Regulations (JTR) implements policy and law to establish travel and transportation allowances for Uniformed Service members (i.e., Army, Navy, Air Force, Marine Corps, Space Force, Coast Guard, National Oceanic and Atmospheric Administration Commissioned Corps, and Public Health Service Commissioned Corps), Department of Defense (DoD) civilian ...

  18. Defense Finance and Accounting Service > MilitaryMembers > travelpay

    SmartVoucher pays Soldiers PCS money up to 50% faster. Access anytime /anywhere with a CAC or a myPay login/password. Cuts PCS claim returns up to 50%. Soldiers are notified as their claim moves through the process. Army Military permanent change of station (PCS) travelers are now able to use SmartVoucher to easily complete their travel ...

  19. Citibank Commercial Cards

    Enter your user name and password to access your Citibank commercial card account.

  20. Privately owned vehicle (POV) mileage reimbursement rates

    Per diem rates look-up Allowances for lodging, meal and incidental costs while on official government travel. Mileage reimbursement rates Reimbursement rates for the use of your own vehicle while on official government travel. Technology Toggle submenu. Explore technology Products and services ...

  21. Defense Finance and Accounting Service > CivilianEmployees > travelpay

    Home CivilianEmployees travelpay travelvoucherdirect. Upload your travel voucher and supporting documents online! Travel Voucher Direct is available for all travel claims computed and paid by DFAS. Not for those using DTS (Defense Travel System) for their travel vouchers. The following are supported/accepted document types for travel voucher ...