6 Things to Do When You are Not Getting Order Requests on Uber Eats

no trip requests uber eats

If you’re not getting any order requests on Uber Eats, there are a few things that might be the problem. Here are 6 potential reasons why Uber isn’t sending food delivery requests and how to fix it!

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Quick tip: you can get cash back every time you fill up your gas tank by using the Upside app . It's free and pays out straight to your bank.

While the details of how Uber assigns delivery requests are probably a closely held secret, there are a few things you can try to get more order requests coming your way.

Change the Time of Day Your Are Going Out

Are you delivering during hours when people don’t usually eat?

If so, change your time slot to match the busiest mealtime of day for orders in your area.

When you open the app you’ll see a map of your location often with areas in yellow and red indicating demand.

You might also see numbers like $1 or $1.50, this means there’s a premium being paid to delivery people. Uber puts these up when they think there’s more demand than people to fill the orders.

Of course, the idea is that more delivery people will log in when they see there’s more money to be made. And of course, they do, meaning that you really want to make sure you are online and “available” before them.

As you do more delivery you’ll figure out when those times are.

Generally, you can expect a rush around 12 pm till 2 pm (lunch), another starting before 5 pm and going sometimes till 7 pm (dinner) and sometimes another later in the evening. To get in early you want to probably want to start at least half an hour before the rush.

The only way to know when the busy periods are in your area is experience, and you’ll probably figure this out in a week or so of doing Uber Eats.

Change Your Location

While the details of how Uber assigns delivery requests are are probably a closely held secret, we can guess that Uber factors in the distance you are from the restaurant along with your vehicle (including if you’re a walker or riding a scooter).

So you need to be closest to the restaurants that are getting orders.

One idea is to think like a taxi driver. Taxi drivers will either park near a spot where they know people will need lifts (like a sports arena when a game is ending or a bar near closing time) or doing circuits along the main drag when there is a good chance of picking up a fare.

You can apply this strategy to Uber Eats delivery too.

Depending on your area, there’s going to an area where there’s a lot of restaurants that are doing delivery. You could do loops around this area that bring you close to the busy restaurants. This way you’re hopefully closer to a restaurant when Uber is looking for a delivery person.

Stake Out a Spot Near a Restaurant That You Know Is Busy

This is the other approach, and the reason you might see a lot of Uber Eats delivery people near fast-food restaurants.

Basically, you find a place that’s close to a busy restaurant and just wait for an order to come through.

Personally, I prefer to switch between the two methods.

When I finish an order I usually walk back towards a particular area or restaurant but take a route that passes a lot of restaurants – usually the main street in hopes that I pick something up on the way.

Avoid Areas That Have a Lot of Uber Eats Delivery People Already There

If you’re not getting any orders, avoid areas that have a lot of Uber delivery people in this area. There’s no sense in being somewhere with plenty of competition when there are other places to go where it might be less crowded or more likely for an order request to come through.

Try Going Offline and Back Online

Pressing the Go Offline button and then going back online a second or two sometimes seems to help get orders flowing again.

I do this if I haven’t got an order for maybe 20 minutes or so, and sometimes you get an order within a minute or less. 

I’ve heard people say that this will put you at the back of the line for order, but other times I’ve found the app seems to forget you’re there.

So, yes if you’ve tried some of the other things here, do try to “reset.”

Bad Weather Is Good Weather for You

Not everybody wants to do delivery in a snowstorm or pouring rain. Of course, people inside are going to be less inclined to go out to pick up too.

Enter you, who walked to school (uphill both ways) in a blizzard.

Obviously, don’t put your safety at risk during extreme weather, but you’d be surprised how little snow or rain can make some folks decide to stay in. And that’s money for you to pick up if you’re feeling hearty.

Also, Be Ready For the Unexpected

Fun Fact: Keep in mind without cell phone service, there’s going to be no deliveries.

This past spring the dominant cell phone carrier network in Canada was knocked out for almost a whole day.

So guess who benefited? Basically, any delivery people who weren’t using that company’s network had a huge increase in orders!

In my case, I was one of the unlucky ones, but this goes to show it pays to check the news in the morning.

Take A Break

Maybe if things are just too slow, this is a good way to get a break and rest your feet while waiting for an order request.

You can also take the opportunity to do something else like eat, go on social media or even sleep if you’re really lucky!

Once you come back online it’s possible that there will be new orders so don’t give up too easily just because things are slow at first.

In Conclusion

You might be getting frustrated and fed up with Uber Eats, but it’s not worth giving up on the app altogether.

There are a number of ways you can get better results from your experience using Uber Eats.

Start by avoiding areas that have lots of people delivering food for Deliveroo or other services like them (usually these will be near university campuses).

Bad weather is also helpful because fewer people order takeaway when there’s snow outside.

Save on gas & groceries: the Upside app gives you cash back when you fill up your tank, buy groceries, or eat out.

Finally, try turning the app off if you’re having trouble finding anything good nearby; this often works surprisingly well as sometimes all it takes is a few steps in another direction.

This article may contain affiliate links. If you click on one of these links and signup for a service or complete a purchase, we may receive a commission at no additional expense to you.

Uber Eats is the most popular apps for ordering food right now. Doing food delivery…

Becoming an Uber Eats walker can provide you with a flexible way to make a…

I’ve been doing Uber Eats walker for about a year now. These are some of…

Why do I get no trips on Uber Eats?

travel-faq

FAQs about getting no trips on Uber Eats

1. is there a specific time of day when i’m more likely to get trips on uber eats, 2. how can i improve my chances of getting more trips on uber eats, 3. what should i do if i’m not getting any trips on uber eats, 4. can the number of trips i receive on uber eats be affected by my location, 5. what should i do if my customer rating is affecting the number of trips i receive, 6. how can i ensure that my profile and vehicle information are up to date, 7. what role does my acceptance rate play in receiving trip requests, 8. can external factors, such as weather or local events, affect the number of trips i receive, 9. what should i do if i’m consistently not receiving any trip requests, 10. can the type of vehicle i drive affect my chances of receiving trip requests, 11. is there anything i can do to stand out as a delivery driver on uber eats, 12. how can i maximize my earnings on uber eats if i’m not receiving many trip requests.

Uber Eats is a popular platform for food delivery, but it can be frustrating when you’re not getting any trips. There could be several reasons for this. One possible reason is that there are simply too many delivery drivers in your area, which means that there is more competition for trips. Another reason could be that your profile and vehicle information are not up to date, which could lead to a decrease in trip requests. Additionally, if you have a low acceptance rate or a low customer rating, this could also affect the number of trips you receive. It’s important to consider these factors and make any necessary adjustments to improve your chances of getting more trips on Uber Eats.

It’s possible that there are peak times for food delivery, and being available during these times could increase your chances of getting trips. For example, evenings and weekends tend to be busier for food delivery, so being available during these times may lead to more trip requests.

You can improve your chances of getting more trips by keeping your profile and vehicle information up to date, maintaining a high acceptance rate, and providing excellent service to customers. It’s important to be proactive in making the necessary adjustments to increase your chances of receiving more trip requests.

If you’re not getting any trips on Uber Eats, it’s important to evaluate your profile, availability, and acceptance rate. Making adjustments in these areas can help improve your chances of receiving trip requests. Additionally, reaching out to Uber Eats support for assistance and guidance could also be beneficial.

Yes, the number of trips you receive on Uber Eats can be affected by your location. If you’re in an area with a high concentration of delivery drivers, there may be more competition for trips, which can decrease the number of trip requests you receive.

If your customer rating is affecting the number of trips you receive, it’s important to focus on providing excellent customer service to improve your rating. This can lead to an increase in trip requests as customers are more likely to choose drivers with higher ratings.

You can ensure that your profile and vehicle information are up to date by regularly checking and making any necessary updates. This includes verifying your vehicle information, license, insurance, and GPS settings to ensure that all information is accurate and current.

Your acceptance rate plays a significant role in receiving trip requests on Uber Eats. A higher acceptance rate indicates that you are willing to accept a larger number of trip requests, which can lead to an increase in the number of trips you receive.

External factors, such as weather conditions or local events, can certainly affect the number of trips you receive on Uber Eats. For example, during inclement weather, there may be an increase in food delivery orders, leading to more trip requests.

If you’re consistently not receiving any trip requests, it’s important to reevaluate your profile, availability, and potential external factors that may be impacting the number of trips you receive. Making necessary adjustments and reaching out to Uber Eats support for assistance can help address this issue.

The type of vehicle you drive can certainly affect your chances of receiving trip requests on Uber Eats. Some customers may have specific preferences for the type of vehicle for their food delivery, so having a variety of vehicle options can increase your chances of receiving trip requests.

To stand out as a delivery driver on Uber Eats, you can focus on providing exceptional customer service, maintaining a high customer rating, and being proactive in making necessary adjustments to improve your chances of receiving trip requests. Additionally, being available during peak times and in high-demand areas can help you stand out as a delivery driver.

If you’re not receiving many trip requests on Uber Eats, you can maximize your earnings by exploring other ways to increase your income, such as exploring other delivery platforms or scheduling your availability during peak times for food delivery. Additionally, reaching out to Uber Eats support for guidance on maximizing your earnings can be beneficial.

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Financial Panther

Financial Independence, Side Hustling, and Ebikes

Uber Eats Trip Radar – What Is It And Should You Accept These Orders?

Last Updated on January 19, 2023 January 19, 2023 1 Comment This post may contain affiliate links. Financial Panther has partnered with AwardWallet and CardRatings for our coverage of credit card products. Financial Panther, AwardWallet, and CardRatings may receive a commission from card issuers. Opinions, reviews, analyses & recommendations are the author’s alone, and have not been reviewed, endorsed or approved by any of these entities.

Uber Eats Trip Radar is a new feature that Uber recently launched that’ll show you available orders on a first-come, first-served basis (i.e. these orders are available for anyone to accept). This feature was initially limited to a few select cities, but it seems that Uber launched this feature in more cities (or perhaps nationwide at this point). In any event, if you deliver for Uber Eats, you’ve probably started to notice the Uber Eats Trip Radar appearing in your app. 

So what is the Uber Eats Trip Radar? In this post, we’ll take a look at the Uber Eat Trip Radar, analyze how it works, and discuss whether you should accept the orders that you see on the trip radar. 

What Is Uber Eats Trip Radar?

At the outset, let’s look at what the Uber Eats Trip Radar is. This is a feature that Uber Eats recently introduced in their app. Orders that appear in the Trip Radar will appear at the bottom of the app, in a section labeled Trip Radar. These deliveries are available on a first-come, first-served basis, meaning anyone that sees these orders can accept them. 

Here’s what the Trip Radar looks like on the main screen of your Uber Eats driver app: 

uber eats trip radar

As you can see, Trip Radar will show you the number of deliveries available for grabs, as indicated by the circled number. When you click the Trip Radar button, it’ll bring you to a screen that shows you all the available Trip Radar delivery requests. 

uber eats trip radar requests

The Trip Radar screen will show you all the information you’d see in a normal delivery request. That includes the payout, the distance, and the restaurant and delivery location. You can use this information to make an informed decision about whether to accept the order. It’s important to note that Trip Radar requests are available to every driver, so you’ll likely have to be quick about whether you want to accept the order or not. 

It’s important to note that you’ll Trip Radar doesn’t replace the regular delivery requests you receive. Uber Eats advertises as a way to get extra trips. Indeed, in their information about Trip Radar, Uber Eats describes it as a feature that “shows you extra trips in your area.” In other words, while you may see Trip Radar requests, those don’t replace the regular delivery requests you’ll receive in your driver app.

Should You Accept Uber Eats Trip Radar Deliveries? 

My understanding of Trip Radar is that orders that are repeatedly rejected by other drivers make their way to Trip Radar. This makes sense, as in the past, orders that were rejected simply sat until new drivers logged in and were sent the delivery request. With Trip Radar, these orders now have a better chance of being completed since they’ll go out to everyone in the area.

The main issue with Trip Radar requests is that most of them are terrible orders. In my time doing Uber Eats, I’ve rarely seen a worthwhile delivery request coming from the Trip Radar screen. Many are no-tip orders and/or are going long distances for little pay.

This makes sense when you think about it. Trip Radar requests, if I understand correctly, only make their way there after they’ve been repeatedly rejected by other Uber Eats drivers . If so many people are rejecting the order, likely, it’s not a very good one. 

So, for the most part, I’d recommend ignoring Trip Radar requests. The exception would be if it’s an order that is on its way to somewhere you want to go and likely won’t take you out of the way or take too long to complete. I’ll sometimes accept low-paying orders when I’m commuting home simply because the order is one I can deliver on the way home. It’s part of the monetizing your life strategy I often use when I think of these gig economy apps. 

That being said, most Trip Radar requests will be terrible and you’ll be better off ignoring them unless you’re desperate for deliveries. Uber Eats tends to make things seem like a game to get more people to accept orders and you can see that Trip Radar would instill a FOMO fear in a lot of people (fear of missing out). Don’t fall for it! Take your time to look at these Trip Radar requests and make sure they make sense for you.

Final Thoughts

The Uber Eats Trip Radar is an interesting feature, but ultimately one that isn’t too useful for most drivers. Orders only make it to the Trip Radar screen after they’ve been rejected by other drivers. And while it can be useful in some circumstances, for most people, the Trip Radar requests will either be too low-paying or take too long to complete (either going too far away or taking you to areas you don’t want to go). The only time I would consider accepting an Uber Eats Trip Radar request is if it’s on my way to somewhere I want to go already. Otherwise, I’m generally ignoring these requests.

Still, my experience with Trip Radar could be different than yours, and maybe you have better luck in your market. If you’ve tried out Trip Radar and have had success with these delivery requests, please let me know in the comments.

More Recommended Ebike/Scooters

Check out these other ebikes and scooters I've reviewed:

  • Urban Arrow Ebike – Last year, I made one of the largest purchases I’ve ever made – I bought a $9,000 electric cargo bike from Urban Arrow. In my Urban Arrow review , I will discuss what it is and why I decided to buy this bike, as well as discuss how impactful a bike like this can be on your journey to financial independence.
  • Troxus Explorer Step-Thru Ebike – The Troxus Explorer Step-Thru is a fat-tire ebike that I’ve had the pleasure of riding for a while now. It has amazing power, great looks, and awesome range. If you’re looking for a great fat-tire ebike that offers a lot for the price, the Troxus Explorer Step-Thru is definitely one for you to consider. Check out my Troxus Explorer Step-Thru Review .
  • Hovsco HovBeta Ebike – The HovBeta is a folding ebike with great specs and a lot of interesting features, and importantly, it’s sold at a good price point. I’ve had a blast commuting with it and using it to do deliveries with DoorDash, Uber Eats, and Grubhub. Check out my Hovsco HovBeta Ebike Review .
  • Vanpowers Manidae Ebike – The Vanpowers Manidae is a fat tire ebike that I’ve been riding as my primary winter commuting bike and have also been using it to do food delivery with apps like DoorDash, Uber Eats, and Grubhub. After clocking in a decent number of miles with this ebike, I wanted to write a post sharing what my experience with the Vanpowers Manidae ebike has been like. Check out my Vanpowers Manidae Review .
  • Sohamo S3 Step-Thru Folding EBike Review – A Great Value Folding Ebike – The Sohamo S3 Step-Thru Folding Ebike is an entry-level folding ebike that offers a lot of value for the price point. I’ve been riding the Sohamo S3 for a while now, putting the bike through its paces, and I have to say, this bike has exceeded all of my expectations. Check out my Sohamo Review .
  • KBO Flip Ebike – The KBO Flip is an excellent bike. I’ve had a great time riding it and think it’s a versatile bike that can be used for a lot of purposes and can fit a variety of lifestyles. It’s worked out great for me as a general commuter bike and as a food delivery bike. Check out my KBO Flip Review .
  • Hiboy P7 Commuter Ebike – The Hiboy P7 is an excellent electric commuter bike that’s offered at an affordable price point. The range and speed of this bike are both very good, so you won’t have any trouble getting anywhere you need to go with it. As a food delivery vehicle, this is also good – with how much range it offers, you’ll be able to work all day on a single charge. Check out my Hiboy P7 Commuter Electric Bike Review .
  • Himiway Escape Ebike – The Himiway Escape is an interesting bike for anyone looking for a moped-style ebike. If you’re a gig economy worker, the Himiway Escape is particularly interesting and it’s possible to think of it as an investment, especially if you can opt to do deliveries with the Himiway versus using a car. It’s not cheap, but you can definitely make your money back when you compare the mileage you’ll put on your car versus using an ebike. Check out my Himiway Escape Bike Review .
  • Espin Sport Ebike – The Espin Sport is a good ebike for someone who is looking for an ebike that feels and rides more like a regular bike. There are many ebikes that are really only bikes in name. In reality, they’re basically electric mopeds. The Espin Sport, by contrast, is a bike you could probably ride without the battery and you’d feel like you’re just riding a regular bike. Check out my Espin Sport Review .
  • Varla Eagle One Scooter – The Varla Eagle One is an excellent scooter that can make sense for a lot of people. It can work as a primary mode of transportation. You can use it to work on gig economy apps like DoorDash, Uber Eats, and Grubhub. And it can also be a recreational vehicle if you’d prefer to use it for that. Check out my Varla Eagle One Review .
  • Varla Falcon Scooter – The Varla Falcon is an excellent scooter that offers a good amount of power at a lower price point compared to more powerful scooters. It’s not exactly an entry-level scooter, nor is it a high-powered scooter. I think it fits somewhere in-between those two categories – an intermediate scooter if I had to give it a category. Check out my Varla Falcon Review .
  • Hiboy S2 Scooter – The Hiboy S2 is an excellent entry-level commuter scooter that's perfect for someone looking to save some money in transportation costs and improve their commute. Check out my Hiboy S2 Review .
  • Hiboy S2R Scooter – The Hiboy S2R is one of the more interesting electric scooters I’ve been able to test out. It’s not a high-powered scooter, but for an everyday transport option, it’s very useful, especially given some of the unique features that it has. Indeed, for the price, the Hiboy S2R might be the best value scooter I’ve used. Check out my Hiboy S2R Review .
  • Fucare H3 Scooter – The Fucare H3 is a fun scooter and I’ve enjoyed testing it out. For a daily commuter or quick trips or errands, the Fucare H3 is probably the scooter I’ll use. It’s portable and easy to maneuver, so it’s just easier to take on the road when I need it. Check out my Fucare H3 Scooter Review .

More Recommended Investing App Bonuses

For additional investing app bonuses, be sure to check out the ones below:

  • M1 Finance ($100) – This is a great robo-advisor that has no fees and allows you to create a customized portfolio based on your risk tolerance. You also get $100 for opening an account. Check out my M1 Finance Referral Bonus – Step-By-Step Guide .
  • Webull (20 free stock shares) – Webull's current promotion gives you 20 free shares valued between $3-$3,000 each if you open an account using my referral link. Here’s a guide I wrote about how to earn your free shares using Webull .
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  • SoFi Invest ($25) – SoFi Invest is an easy brokerage account bonus that you can earn with just a few minutes of work. Use my SoFi Invest referral link, fund your SoFi Invest brokerage account with just $10 and you’ll get $25 of free stock. I also have a step-by-step guide for the SoFi Invest referral bonus .

More Recommended Bank Account Bonuses

If you’re looking for more easy bank bonuses, check out the below options. These bonuses are all easy to earn and have no fees or minimum balance requirements to worry about.

  • SoFi Money ($325) – SoFi Money is a free checking account from SoFi. They’re currently offering a $25 referral bonus if you open a SoFi account with a referral link and deposit $10. You can also make an additional $300 as well if you complete a direct deposit. This is a good bank that is also 100% free, so you won’t have to worry about managing this account. Here’s a post I wrote with instructions on how to earn your SoFi Money bonus: SoFi Money Referral Bonus: Step By Step Guide .
  • Fairwinds Credit Union ($175) – Fairwinds Credit Union is offering a referral bonus for users that sign up using a referral link. Fairwinds has no fees or minimum balance, so this is a particularly easy bonus to earn. Since this is a smaller credit union, my gut instinct tells me this offer won’t be around long, so if you’re in a position to meet the bonus requirements, grab this bonus before it’s gone. Here is my step-by-step guide on how to earn your Fairwinds Credit Union bonus.
  • Upgrade ($150) – Upgrade is a free checking account that’s currently offering a $150 referral bonus if you open an account and complete a direct deposit. These bonus terms are easy to meet, so it’s well worth doing this bonus as soon as you can. Here’s a post I wrote with more details: Upgrade $150 Referral Bonus – Step By Step Directions .
  • Chime ($100) - Chime is a free bank account that offers a referral bonus if you use a referral link and complete a direct deposit of $200 or more. In practice, any ACH transfer into this account triggers the bonus. This bonus is easy to earn and posts instantly, so you’ll know if you met the requirements as soon as you move money into the account. I wrote a step-by-step guide on how to earn your Chime referral bonus that I recommend you check out.
  • US Bank Business ($800) – This is a fairly easy bank bonus to earn, since there are no direct deposit requirements. In addition, you can open the Silver Business Checking account, which comes with no monthly fees. Check out how to earn this big bonus here .
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financial panther

Kevin is an attorney and the blogger behind Financial Panther, a blog about personal finance, travel hacking, and side hustling using the gig economy. He paid off $87,000 worth of student loans in just 2.5 years by choosing not to live like a big shot lawyer.

Kevin is passionate about earning money using the gig economy and you can see all the ways he makes extra income every month in his side hustle reports .

Kevin is also big on using the latest fintech apps to improve his finances. Some of Kevin's favorite fintech apps include:

  • SoFi Money . A really good checking account with absolutely no fees. You'll get a $25 referral bonus if you open a SoFi Money account with a referral link, and an additional $300 if you complete a direct deposit.
  • 5% Savings Accounts . I'm currently getting 5.32% interest on my savings through a company called Raisin . Opening a Raisin account takes minutes to complete, it's free, and all of your funds are FDIC-insured. I explain how it works, why I'm now using it to store my emergency fund and any other cash savings I have, and why I recommend everyone check it out in this review .
  • US Bank Business . US Bank is currently offering new business customers a $800 signup bonus after opening a new account and meeting certain requirements.
  • M1 Finance . This is a great robo-advisor that has no fees and allows you to create a customized portfolio based on your risk tolerance. You also get $250 for opening an account.
  • Personal Capital . One of best free apps you can use to monitor your portfolio and track your net worth. This is one of the apps I use to track my financial accounts.

Feel free to send Kevin a message here .

Reader Interactions

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July 16, 2023 at 8:11 pm

Kevin, thank you for the article on Trip Radar with Uber Eats. I just started UE today and my last hour saw this Trip Radar. Luckily for me the offer was a good one, then I received 2 add ons from a restaurant. So it worked out. The route was direct and not a high traffic issue. I usually work Grubhub or Doordash. Not a fan of Doordash. I have done really well with Grubhub. Once again thanks for explaining this feature with UE.

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no trip requests uber eats

EntreCourier

Uber Eats Punishing Low Acceptance Rates by Hiding Upfront Address Information.

Posted on Published: December 9, 2021  - Last updated: December 18, 2021

Uber Eats has started hiding upfront address information in some markets for drivers with less than a 50 percent acceptance rate. At this point it appears to be a test.

Drivers in the test markets who have rejected more than five of their last ten offers will no see all of the delivery information when offered a delivery. The restaurant name and address, as well as customer cross street information, will all be hidden.

The only way to receive all of that information is to maintain a 50% or higher acceptance rate.

How do we respond as drivers? Is it worth it to keep delivering for Uber Eats? Should we keep our acceptance rate high on Uber Eats in order to get all that information?

We'll examine this change that Uber Eats is testing. In this article, we'll look at the following:

How exactly Uber Eats is hiding information for some drivers with low acceptance rates

Is it legal for uber eats to do this, could this backfire on uber eats.

  • Is it worth it to keep your acceptance rate higher on Uber Eats?

What delivery strategies can we use if this happens to us?

Cartoon image of an arm pointing to the right, with Uber on the sleeve, and of three Uber Eats couriers with wind-up keys walking that direction and over a cliff.

Uber Eats announced to several couriers in certain markets that they would no longer be able to see upfront address information unless they have accepted five or more of the last ten offers they received.

Drivers in the tested areas received the following email:

Take trips to get upfront addresses on Uber Eats

Accept 5 out of every 10 trips to continue getting upfront information. When couriers repeatedly reject trip requests, everything slows down. Restaurants wait longer for food to be picked up, customers wait longer for their orders to be delivered, and other couriers often have to travel farther on each trip. Couriers who accept most of the requests they receive help improve the Uber Eats epxerience for everyone on the platform. So now pickup and dropoff addresses will be shown up front only to couriers who accept at least 5 out of every 10 trip requests. How it works The number of trips you've accepted goes up each time you accept a request, and it goes down each time you decline — or accept then cancel — a request. Track progress You can track your progress in real time on your homescreen. The number of trips you've accepted doesn't reset when you go offline. Cancellations If you accept and then cancel a trip request, it counts as rejecting the trip. If you accept a trip request and your customer or the restaurant cancels it, it counts as an accepted trip for you. Your feedback matters Not all couriers in your city will be receiving this message or seeing these changes, because we're still testing them. That's why your opinion is so important. Please help us by sharing your feedback here. Uber Eats email sent to couriers informing them address information will be hidden if a 50% acceptance rate is not maintained.

How these changes are happening in real life.

Before we go any further, understand that this is only a test.

At least right now, anyway.

“Not all couriers in your city will be receiving this message or seeing these changes, because we're still testing them.”

I don't think anyone knows whether this will spread or become a nationwide thing. Only time will tell.

But here's how it appears to be working for those who are in the test group:

1. Uber Eats will begin tracking how many of the last ten offers you accepted.

Uber Eats will begin displaying a count of how many of the last delivery offers were accepted. That information will show up at the top center of the screen, where you typically see things like your total earnings, or where you can scroll to see most recent pay, or Uber Pro status, or Quest status, etc.

screenshot of an Uber Eats acceptance rate, showing how many of the last ten offers were accepted and a warning that says Accpet at least 5 of your last 10 requests to get upfront trip details.

2. Once a courier has rejected more than five of the last ten deliveries, Uber Eats stops showing certain upfront trip details.

Uber Eats typically shows several details when they offer a delivery, including:

  • A map showing pickup and drop-off locations
  • The expected pay for the delivery
  • Estimated time to complete the delivery
  • Estimated miles for the delivery
  • Name and location of the restaurant
  • Cross streets near the customer

Screenshot of an Uber Eats offer showing a map of the pickup and dropoff locations, restaurant, customer and pay information.

In my opinion, Uber Eats has lately provided the best information on which to make a decision.

This has been an evolution of sorts . As of the end of 2019, you had no idea where a delivery was going (not even a map), where you were picking up, or how much it would pay.

no trip requests uber eats

As an independent contractor, information is critically important when it comes to making decisions about whether to accept or reject an offer. Doordash has received a lot of criticism for their lack of transparency in the information they provide. Even Uber Eats has been known to hide tip information .

However, if anyone that is part of this test rejects six or more of their last ten orders, they will no longer receive the complete set of information.

Screenshot of Uber Eats offer screen that is omitting restaurant and customer information.

In the screenshot above, you can see the difference in the information provided. It's much more like the early days of Uber Eats: You have no information about the restaurant, nor do you have the cross streets for the customer.

UberEats does still provide the expected pay, as well as the estimated time and distance to complete the delivery.

3. Accept more offers if you want to get more information.

A carrot hung from a stick.

Uber then dangles that extra information like a carrot on a stick. Want more information? Accept more offers. As soon as you have accepted five of the last ten offers, they will display the full set of information.

Technically, there is nothing illegal about this.

There is no law requiring any of these companies to provide specific information when they offer a delivery. They are not required to provide a price, or location information, or anything like that.

The thing to remember here is that this is an independent contractor relationship. It's a business to business relationship. You are a business providing services to another business (Uber). Each delivery offer is a business opportunity that they are presenting to you.

This provides certain freedoms for you. You are not required to accept any offer they present to you.

The flip side of that is, they don't have to present information in a way that is best suited for you.

Here's an example. We just bought a new home and had a painter come in. I could have just approached the painter and said hey, I'll give you $1,000 to paint my new place. Will you take that offer?

I don't have to provide any more information than that. There is no law that says I have to tell him anything about how big the place is or anything like that. At the same time, there's nothing that says the painter has to accept my offer. It's a private business arrangement, and if the painter accepts the offer without knowing what he's getting into, that's his decision.

Under current law, our relationship with Uber Eats is much the same way. They don't have to provide more information. And we don't have to accept an offer that doesn't give us the information.

The legal risks of control and independent contractor misclassification.

A printed survey question asking Do you know about misclassification? with a hand checking off the Yes box.

As I mentioned, there is no specific law preventing Uber Eats from doing this.

However, there is a certain legal risk if Uber decides to stick with this model.

The biggest legal challenge that companies like Uber, Doordash, Lyft and others face is whether it's legal for them to use independent contractors instead of employees.

The bottom line is, a company is not allowed to just call someone an independent contractor rather than hire them as an employee. Doing so is called misclassification. It's a huge legal issue for gig economy companies.

There's a line between when you can use an independent contractor and when you have to hire employees. Unfortunately, that line is not well defined. There's been a huge legal fight in California over this issue, with laws like AB5 and Prop 22 trying to settle the issue.

As much as the laws differ, there's one common thread that is agreed upon: A company cannot control the work of an independent contractor in the way they can an employee. That principle is an important part of t he IRS definition of an independent contractor .

And that's where this move by Uber creates a certain amount of risk. Is this a way of them trying to tell you how many orders you have to take?

Determining whether this is a form of control.

You could argue it both ways. On one hand, Uber is not requiring you to accept orders. They're offering an incentive to encourage drivers to take more offers. In a lot of ways this is like Doordash's Top Dasher or Grubhub's Premier level: it's an extra that's offered if you do accept more orders.

Here's how I look at incentives like this and whether they cross the line of control: Can you run your business well without those incentives?

I do just fine without Top Dasher or Premier status. However, is the information critical enough that I can't really make good decisions without it? If I want to run my business well, am I forced to take more offers now so that I can do so?

That's when it becomes a matter of control. This particular move is really close to crossing that line.

But this is the problem with defining control: What I just gave is my own definition. The problem is that “control” is very loosely defined.

What Uber is doing here is definitely manipulative. But is it control?

Ultimately, that's a question that will end up being answered by a judge or jury. It will have to be decided in some form of misclassification lawsuit. This particular practice will be presented as evidence. It may or may not be the straw that breaks the camel's back – the one thing that sways the opinion of whoever decides.

Unfortunately it's not blatant enough to be able to definitively claim that yes, that crosses the legal line of control. It's something that may eventually be a judgment call.

However, I think that gig companies are walking a fine line here. It's definitely something that pushes Uber closer to that line.

It's possible. Which probably explains why they're testing it first.

In my opinion, it's a really bad idea. That said, I'm a driver, not part of their team.

The one thing that haunts all of these delivery companies is, it's hard to get all their orders fulfilled. Customers are unhappy when their orders get cancelled. Even more, if restaurants make the food and no one picks it up, it's costly for them as well.

That said, I have no sympathy for any of them. They chose to do things on the cheap, and this is where it catches up with them. They can't force contractors to take orders. However, using contractors was their choice.

This is a test to see if they can improve acceptance rates. If it works, they'll test it out in more markets, and then possibly roll it out nationwide.

However, it could have the opposite effect. The question is, how many drivers will they lose over this? Will the loss of drivers (considering how hard it is to get enough people to deliver in the first place) offset the improvement in acceptance rate?

I think there's a bigger picture issue here as well. Rideshare companies are having a hard time getting drivers to come back, and I don't think the issue is a safety issue. Uber and Lyft have burned so many bridges from the way they've treated drivers that they can't meet the demand now.

I bring this up because I think these gig companies believe there's an unlimited supply of contractors out there. Rideshare is finding out that's not true, and I have a feeling that the delivery sector is not far behind.

Alienating too many drivers with this practice could could make it even harder to fulfill orders than it is now.

Is it worth it to keep your acceptance rate higher on Uber Eats to keep that up front information?

This is a decision you have to make for yourself.

In my opinion, it absolutely is not. In fact, if this were to happen in my market, I refuse to increase my acceptance rate and reward them for this practice.

Remember that all of this is market driven. There is no law that requires Uber Eats to offer a fair price, or to offer it in a reasonable manner. But it's just like the example I used earlier of hiring a painter – there's no requirement that we accept what they are doing.

Having said all that, I understand you may see things differently. I understand that. How do you determine if it's worth it to improve acceptance rate?

I think you have to determine the cost of accepting more and the cost of losing the information.

Related article: Is Uber Eats a Good Job?

How could it cost more to accept more offers?

Put simply, if you take a half hour on a $3 delivery as opposed to fifteen minutes on a $10 delivery, that's a huge difference in what you can earn. I say this often: we set our prices by accepting and rejecting offers. We determine which offers meet our price and which ones don't.

In the end, you have to look at what you are earning where you are. If you're accepting less than half your offers now, how much less do you think you would make if you took more offers?

If you generally make $30 per hour taking two out of every ten offers, and you would maybe make $20 per hour if you took half your orders, that cost is $10 per hour.

How do you determine that cost? That's not as easy.

My approach when evaluating deliveries is to ask how much it pays per minute. You have to look at an offer and try to estimate how much time it will take. One good thing with Uber Eats is, they give you an estimate. My experience is those estimates are not too far off.

I evaluate offers on what I think I'll make per minute. I personally use a 50 cent rule – if an offer pays 50¢ per minute ($30 per hour) it's a good one.

We'll look at the example of the screenshot I used above that offered $5.56 for 19 minutes. $5.56 divided by 19 is 29 cents per minute, or $17.40 per hour. One way you can look at it is, how much per minute do the best five offers of the last ten you received pay? If those add up to enough, 50% acceptance rate may be okay.

Comparing that to the cost of NOT taking more.

Measuring the high cost of acceptance rate against profits illustrated by an old fashioned weight scale weighing costs and profit.

Is it impossible to deliver for Uber Eats if you don't have all that information?

Are Grubhub, Doordash, and others a better option than what you would make on Uber Eats if you were to accept half your offers on them?

I will tell you that for nearly a year and a half as a full time courier, I did not touch Uber Eats. That's because back then, they didn't tell me where I'm picking up OR where I was going. Without that information, it was impossible to determine if it was a good offer.

One thing to keep in mind is that Uber Eats is NOT taking away ALL of the relevant information. I'm not happy about losing the restaurant information, because some restaurants I won't touch. However, they still give the estimate for time and distance. Depending on how reliable the time estimates are in your market, that can still help you determine when there's a good offer.

Here's my comparison: Right the average order on Uber Eats that I accept is better than with anyone else. However, if I took half of the offers I received, I'd be making less than on the other platforms. For me, I'm better off delivering for Doordash or Grubhub than I am running a 50% acceptance rate. At the same time, I could still find good offers on Uber Eats. That means in my situation, it is NOT worth taking a higher acceptance rate.

Every market is different and ever person's situation is different. If you don't have the other options like Doordash or Grubhub, things could be different for you.

What can you do if you're in a market where they are testing this? I have a few thoughts:

Remember that this is a test.

Uber Eats is trying to find out if this will improve things. How we respond will determine whether this is a good plan.

If we accept more offers because of it, we're telling Uber Eats that this is okay to do.

You have to make your own decision, but here's what I would do if it happened in my area: My acceptance rate is going much much lower. I'll shift even more of my deliveries to Doordash and Grubhub but I will keep the Uber Eats app on. Only now I'm getting way more picky.

Remember that we're running a business.

I gave the example of having my home painted earlier. I'm free to offer a job to a painter without giving him any details about the house. Every painter that I can think of would laugh in my face at that. There's no way they're taking a job without knowing what they're getting into.

Why do we think we should be any different?

Uber Eats made the decision to contract with you as a business rather than to hire you as an employee. They can't have their cake and eat it too.

Unless we let them.

As I mentioned before, they also had a long history of providing far less information than anyone else. Why do you think they started providing more information? There's a very competitive landscape out there for drivers, and with everyone going to Doordash or Grubhub instead of Uber Eats because they provide the information necessary for making decisions, Uber had no choice but to change things up.

If we were running any other kind of business, we would not just blindly accept a business opportunity.

I honestly believe that if enough contractors took seriously enough the fact that we're running a business here and treated it that way, the market would force more changes. Uber would discover that they can't get enough orders fulfilled because there aren't enough people that will blindly take orders.

I say this over and over again.

You're running a business. Whether you believe you are or not is a different story. The moment you agreed to be a contractor, you agreed that you're running a business.

No business should rely on one source of income.

What are the other opportunities out there? There's more than just Doordash and Grubhub. A lot of small regional companies are out there. Look into catering and package delivery options.

When we become too dependent on one company as our source of income, we give them too much power and more freedom to pull stunts like this.

Use the information that you do still have

The good news is that Uber isn't taking ALL information away.

In fact, I think price and estimated time are the most important bits of information on the Uber offer screen.

Those things remain.

Granted, knowing the restaurant is going to tell you a lot about how fast or slow a delivery will be. That may be a deal breaker for a lot of people.

But there's still enough information to be able to pick out the best opportunities out there. Personally, I feel like the lack of information is going to make me even pickier about what I do accept.

Sometimes you have to make the ultimate business decision

The one drawback to being an independent contractor is, there are no guarantees.

Any time you start a business of any kind, you have to deal with that. The business may not make it.

Sometimes the smartest business decision is deciding to say when. There comes a point where it no longer makes sense.

Maybe it's time to move to a competitor. Or maybe the other options are just not that great. Unfortunately when you run a business, if the market no longer supports your business at the level that you need it to, it's smarter to close up shop.

The final decision is yours.

For someone like me who works a lot of different apps, it's a lot easier to say “just say no.”

I know it's different if that's your only source of income. Maybe Doordash and others are not options.

It's my opinion that the worst thing we can do is reward Uber Eats with a higher acceptance rate. I feel like they're crossing the line by doing this.

But the thing is: that's my opinion.

In the end, if this happens to you, you've got to make some decisions. Is it worth it? Only you can answer that.

Could this help someone else? Please share it.

Wednesday 26th of January 2022

Hey there, Congrats for the article. It was so much fun to read it, and I agree with you almost 100%. As an Ubereats driver delivering on my spare time and one of those lucky ones to be selected with the 5/10 upfront address rule, I said goodbye to Ubereats and moved to DoorDash. I didn't think too much about if maintaining the 5/10 would be smart for me or not. I tried it for about two weeks and my earnings got dropped significantly while trying to maintain the 5/10 rate. So, it was no brainer for me. If DoorDash decides to do something similar, then I will try something else. I agree that there are many options out there. There will always be something that works for us.

EntreCourier

Saturday 29th of January 2022

Thanks for the comment! It seems like they're all trying to figure out how far they can go in trying to coerce us into taking a higher percentage of orders. Doordash is being a bit more subtle, their trick is to just put your Dash on pause if you reject too many deliveries. Fortunately you can just resume the dash, but lately I've heard of them just ending the dash on some people. Always hard to know how accurate that is.

The worst part is that it seems like this thing is spreading. I've kinda gone from hoping it's a test to thinking it might eventually be implemented everywhere. If it happens here, I may not stop delivering entirely for them, but I'll be even more picky about which ones I take. Unfortunately I think there are too many drivers who will cave.

Ron Walter of Entrecourier.com

About the Author

Ron Walter made the move from business manager at a non-profit to full time gig economy delivery in 2018 to take advantage of the flexibility of self-employment. He applied his thirty years experience managing and owning small businesses to treat his independent contractor role as the business it is.

Realizing his experience could help other drivers, he founded EntreCourier.com to encourage delivery drivers to be the boss of their own gig economy business.

Ron has been quoted in several national outlets including Business Insider, the New York Times, CNN and Market Watch.

You can read more about Ron's story, , background, and why he believes making the switch from a career as a business manager to delivering as an independent contractor was the best decision he could have made.

red button labeled read Ron's story.

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Open the Uber app and enter your destination to begin exploring Bergen.

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Taxi in bergen.

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Canceling an Uber trip

You can cancel a trip in the app before or after you’re matched with a driver.

Riders and drivers can cancel a trip for any reason consistent with our Community Guidelines . Not following Uber’s policies (including Community Guidelines) may result in a driver canceling and a rider being charged a cancellation fee.

Canceling before driver match

  • Open your ride details by selecting the 3-dot button.
  • Select Cancel ride .
  • (Optional) Select your reason for cancellation in the survey that pops up. This helps us understand the reasons behind cancellations, makes trip requests smoother, and gives you alternatives to canceling your request (such as calling your driver or finding another one).
  • Select No to keep your ride or Yes, cancel to cancel.

Canceling after driver match

  • Select No to keep your ride or Yes, cancel to cancel (and accept the fee if a cancellation fee applies).

Scheduling or changing your ride

  • Select your profile icon in the top right corner.
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  • Tap the button in the top right and select Upcoming from the dropdown menu.
  • Select the trip you’d like to change or cancel.
  • Select Edit time to change your ride, or Cancel Ride to cancel.

A cancellation fee may apply if you cancel after you’re matched with a driver.

Cancellation fees vary by location and may increase depending on how busy it is. In some cases, your cancellation fees will be based on how far the driver has already driven, how long it took the driver to arrive at your pickup location, and the time your driver has been waiting. These fees pay earners for the time and effort they spend getting to your location.

If you believe you were charged a cancellation fee in error, let us know . This might happen if your driver canceled the trip instead of ending it, or if they canceled because they were too far away from your pickup location.

IMAGES

  1. How to Fix Too Many Requests on Uber Eats?

    no trip requests uber eats

  2. Uber Eats driving guide

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  3. The Most Hilarious Special Requests Uber Eats Received In 2021

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  4. Uber Eats Driver Tutorial In 2022 (WHAT’S NEW)

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  5. Food Delivery Drivers Say NO TIP NO TRIP For Uber Eats Doordash And

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  6. How To Stop New Ride Requests On Uber Eats while you're on another

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COMMENTS

  1. I'm not getting trip or delivery requests

    It is a public holiday: - During public holidays we may experience fluctuating demand The demand is low in the area or specific time - We typically experience lower demand during non-peak times - 12:00am to 11:00am and 2:00pm to 5:30pm are typically less busy. Other driver and delivery people often suggest going online during our busiest periods: - Lunch: 11:00am to 2:00pm - Dinner: 5:30pm to ...

  2. I'm not getting trip requests

    Turn off the destination setting (if it's on). Check your device's data or WiFi connection. Restart your phone. Make sure you have the latest version of the app. Double check your trip type filters. Opt in to all eligible offerings from the Preferences hub of the app. If you're part of the Upfront Fares program, you can use the Trips ...

  3. 6 Things to Do When You are Not Getting Order Requests on Uber Eats

    If you're not getting any order requests on Uber Eats, there are a few things that might be the problem. Here are 6 potential reasons why Uber isn't sending food delivery requests and how to fix it! Click here to start delivering for Uber Eats. Quick tip: you can get cash back every time you fill up your gas tank by using the Upside app. It ...

  4. Opt-in to Uber Eats delivery requests

    If you opted-in for delivery requests but don't receive any within a few hours, follow these steps in the Driver app: Tap the menu icon at bottom right of the home screen to open the "Trip Planner". Tap the preferences icon at the bottom right of the "Trip Planner" screen. Make sure it says "ON" under "Deliveries".

  5. Anyone has gotten the exclusive? And what does it mean?

    Orders haven't seemed "exclusive" tbh. If it just means the restaurant is exclusively delivering on the uber eats platform, then it is pointless information for the driver. Who cares if a restaurant is exclusive or not. The pay is either good or probably sucks.

  6. I'm not getting delivery requests

    I'm not getting delivery requests. If you're not receiving many (or any!) trip requests while online, try these steps: Check you're within the approved service area for the city. Make sure you're using the Uber partner app. Move to an area of the city with higher demand. Please let us know here if you'd like more assistance.

  7. No pings today, zero requests : r/UberEATS

    Zero Trip Requests. I'm getting ZERO requests. Super busy market, bike courier but I'm getting no work since April 20. I have to stay online from sun up to sundown just to get a few trips. Last week I was online for 41 hours, and only completed 15 trips for a total of $108. Before the cash-out glitch and the 4/20 update, I could do 15 trips per ...

  8. No requests? : r/UberEATS

    GadgetQueen. •. Download the app used by the customers (The UberEats app...in addition to the driver app). Drive to an area where you want to drive and open up the Eats app. Look at the restaurants that pop up around you for them to order from, find an area with 5 to 10 of them within about 5 miles, and sit in a parking lot in the middle of ...

  9. How to Deliver With Uber Eats

    1. Tap the status bar at the bottom of your map screen. 2. Select the settings icon at the bottom of your screen to get to Driving Preferences. 3. Tap Deliveries to turn on Uber Eats. If you accept the terms, you'll start receiving delivery requests. You can turn delivery on and off anytime.

  10. Why do I get no trips on Uber Eats?

    Your acceptance rate plays a significant role in receiving trip requests on Uber Eats. A higher acceptance rate indicates that you are willing to accept a larger number of trip requests, which can lead to an increase in the number of trips you receive. 8. Can external factors, such as weather or local events, affect the number of trips I receive?

  11. Why You're NOT Getting Orders On Uber Eats

    If you drive for Uber Eats why might you not be receiving orders? In this video we take a look at Uber's official policies and even some research data to ans...

  12. Accepting and Rejecting Uber Eats Offers (How it Works ...

    Accepting or rejecting Uber Eats offers based on total miles. One short cut to making a decision could be your total miles, now that Uber Eats includes that in the offer screen. I sorted those 100 deliveries differently, this time on total miles. Here's how it broke down: 1 mile deliveries: $28.60 profit per hour.

  13. How to set your Trip Type Filter option

    Here's the steps to use Trip Type Filter: Tap the Menu icon on the top right corner of the Uber app. Tap the white gear icon near the top right of your screen. You can now filter the trip types you want to (or don't want to) receive. For instance, if you only want to receive Uber Eats delivery requests, and not uberX requests, simply ...

  14. No trip requests : r/UberEatsDrivers

    No trip requests Question I'm new to this and I've been going online every single day dir the past 3 days and haven't gotten a single trip request anyone know why I go online on deliveroo and get orders instantly but with Uber eats none am I doing something wrong

  15. Info About Back-to-Back Trips

    Back-to-back and multi-stop trips. While accepting trip requests, you may encounter different situations. Back-to-back trips are trip requests that you accept while still on your current one, while multi-stop trips are when your rider adds multiple pickups or stops along the same ride. Looking for delivery info? Switch to delivery. Get started.

  16. 3 hours with no trip requests? : r/UberEatsDrivers

    What work flow do you have? If you're in Uber Pro. They prioritize rides. I found that the hard way after 3 weeks. I had switched from Uber eats pro to Uber pro thinking more opportunities but my earnings tanked huge! Don't sign up for rides if you're just interested in delivery.

  17. Uber Eats Trip Radar

    Uber Eats Trip Radar is a new feature that Uber recently launched that'll show you available orders on a first-come, first-served basis (i.e. these orders are available for anyone to accept). This feature was initially limited to a few select cities, but it seems that Uber launched this feature in more cities (or perhaps nationwide at this ...

  18. I want to choose which types of trip or delivery requests ...

    If Uber Eats is available in your city, you can opt in to receive delivery requests through the same app you use to accept trip requests. This option can help you keep earning if ride requests are low in your area. Tap the link below to start receiving delivery requests.

  19. Get started with rides

    Accepting rides in addition to delivery requests allows you to maximize your earning opportunities in your city. Simply switch rides on in your app and take 1 trip to get started.

  20. Uber Eats Punishing Low Acceptance Rates by Hiding ...

    2. Once a courier has rejected more than five of the last ten deliveries, Uber Eats stops showing certain upfront trip details. Uber Eats typically shows several details when they offer a delivery, including: A map showing pickup and drop-off locations; The expected pay for the delivery; Estimated time to complete the delivery

  21. No trips at all? : r/UberEATS

    OrkBegork •. In the menu in the app under Help -> Delivering with Uber -> Issues Getting Delivery Requests -> I'm not getting delivery requests. Hayastan91 • 3 yr. ago. Thank you. [deleted] • 3 yr. ago.

  22. I'm not getting trip requests

    Uber Eats. Merchants & Restaurants. Bikes & Scooters. Business. Freight. Driving & Delivering. Home; I'm not getting trip requests. If you're having issues receiving trip requests while online, try the following: Make sure you're within the city you're activated to drive in;

  23. No delivery requests : r/UberEATS

    No delivery requests. So I've been speaking to Uber for the past four days about not getting any delivery requests at all in the app despite being around restaurants that are active. I put on uberx just to test if I could get anything at all, and it swiftly came through. I've called customer service like 10 times and they informed me that ...

  24. Getting Around Bergen: Ride, Earn, Eat

    Consider Uber as an alternative to taxis when getting around Bergen. With Uber, you can trade flagging down cabs for requesting rides on demand, no matter the time of day. Request a ride from an airport to a hotel, head to a restaurant, or visit another place. The choice is yours. Open the app and enter a destination to get started.

  25. I'm not getting trip requests

    If you're having issues receiving trip requests while online, try the following: Make sure you're within the city you're activated to drive in; Move to a location with higher demand; Ensure your preferences are set to receive all trip types that you're eligible for; Turn off the destination setting (if it's on)

  26. Getting a trip request

    When you receive a trip request you'll see a box appear at the bottom of the screen with a flashing blue button. To accept the trip, tap the button within 15 seconds. If you do not want to accept the trip request, tap the "x" icon in the top left corner of the screen. Tapping the "x" button will send the ride request to a different ...

  27. Canceling an Uber trip

    This helps us understand the reasons behind cancellations, makes trip requests smoother, and gives you alternatives to canceling your request (such as calling your driver or finding another one). Select No to keep your ride or Yes, cancel to cancel (and accept the fee if a cancellation fee applies). Scheduling or changing your ride