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fred olsen cruises cancellation policy

You may cancel your cruise holiday, subject to notice to Fred. Olsen Cruise Lines in writing and payment of a cancellation fee in accordance with the following scale:

The effective date of cancellation is the date of receipt by Fred. Olsen Cruise Lines of written notice to cancel. Please note if you are booked on a Saver Fare, the cancellation charge is 100%.

*For longer cruises of 28 days or more, as guests are required to pay an additional deposit of 15% at least 180 days prior to departure, the cancellation charge is 30% for these cruises between 180 days and 91 days prior to departure.

Cruise Traveller cancellation fees may apply.

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Alas, more cruises cancelled.

comcox

By comcox , December 16, 2020 in Fred. Olsen Cruise Line

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Cool Cruiser

Received notice from Fred Olsen this morning about our April cruise with the following information: 

"Over the last few months, we have been working with the Government, other UK cruise lines and our industry body to plan our back in service dates. With the good news about vaccines, advanced testing and the detailed planning that we have been doing, we are now able to start looking forward with more confidence. Of course, there are still some unknowns, however our plans are to resume service on the following dates:  

  • Borealis:   Friday 23 April 2021
  • Bolette :  Saturday 29 May 2021
  • Balmoral:  Wednesday 9 June 2021
  • Braemar:  Spring 2022

You will of course notice from these dates that your cruise with us will not be sailing. We are all truly sorry to disappoint you, especially over the festive period, however we felt it was right to let you know as soon as these decisions had been made.

You will also notice that we have made the very difficult decision to cancel   Braemar’s   2021 season with a revised back in service date of Spring 2022.   Braemar   typically sails our extensive Mediterranean and Caribbean fly-cruise programme and we believe this may be more complex for us to operate during 2021. Our journey planners are now working very hard to develop new itineraries for   Braemar   from Spring 2022 which we will share with you in March next year".

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ovccruiser

Had a cruise booked on Braemar 5th May 2022, that has been cancelled  😞   I will wait for the revised itineraries in January

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Obviously sad for those with cruises cancelled but this seems to be a sensible move. I'm due to sail on Bolette next June in Northern Europe but not convinced it will happen...

So that is the whole fell swoop of Braemar cruises cancelled, apart from one sailing from Southampton on the 23rd September 2022 to the Corinth Canal.  So all of Fred's smaller ships not sailing - no doubt better for business given economies of scale (well limited ones in Fred's case), but to my mind that is also what to me would have been his USP as Lord Sugar would put it.  Whether the extra cost of Fred will be worth it in the future remains to be seen, but we will at least give him a try.  It was only about a week ago he pulled out of his river cruises for next summer, though that was not surprising as the boat was leased.  I do fear for the future of Braemar, and any other ships that could be considered smaller, throughout the cruise industry.

I am not surprised the Caribbean cruise season has gone, given Fred's flight prices, which I suspect he will more or less have to charge as he would not have the bargaining power when dealing with extensive flight contracts, like Carnival etc. will.  Fred has an advantage in our opinion regards that though as we prefer to book our own flights, choosing times, days routes etc.   So we have been happy to buy cruise only on cruises to far off places.  What I am surprised about though is that Fred has cancelled so many cruises at this early stage, with the need to refund many deposits, rather than sit on it a bit longer. 

I hope we don't lose the Braemar completely as it's small size can take it where the other FO ships cannot go.  The April itinerary I had, with two port stops in the Faroes along with Shetland and Orkney islands,  is not listed for 2022 so I don't know if it will happen again.  I had two other CMV cruises booked there for this year which disappeared as well.  I guess I will have to fly or take the ferry someday when things open up again.

46 minutes ago, comcox said: I hope we don't lose the Braemar completely as it's small size can take it where the other FO ships cannot go.  The April itinerary I had, with two port stops in the Faroes along with Shetland and Orkney islands,  is not listed for 2022 so I don't know if it will happen again.  I had two other CMV cruises booked there for this year which disappeared as well.  I guess I will have to fly or take the ferry someday when things open up again.

Fred's cruises for summer 2022 have not been released yet - due out in march when he said he would publish Braemar cruises.  Just the odd cruise released as specials for that time.  The only Braemar one is a Corinth Canal for Sept 2022.

I agree entirely about Braemar as his three smaller ships all gone for now, two for good. Must make a big difference to itineraries.  Sorry you lost yet another cruise but thanks for posting your notification.

Very disappointed had a Dutch cruise on the Bramar cancelled in April 2020 then booked on the Bolette for 1st May 2020 different itinerary but accepted now had it cancelled.But I miss why the Bolette cruises are being cancelled ?

2 hours ago, plumstead said: Very disappointed had a Dutch cruise on the Bramar cancelled in April 2020 then booked on the Bolette for 1st May 2020 different itinerary but accepted now had it cancelled.But I miss why the Bolette cruises are being cancelled ?  

Still quite a number of further cancellations going on Industry wide, so not totally surprising. Some countries have said they will not accept cruise ships until a specific date and it is generally expected on other parts of these boards, that when cruises do start they will be restricted to very few, if any, ports usually within the country you sail from, so UK for us. May not be any other European ports called at for a while - perhaps not until middle of 2021, and ports further away beyond that.  Future remains uncertain though, so we just have to wait and see.  Each cruise company likely to just start with one ship and build up gradually, depending on how it goes.  That is what Fred's new plans do.

Have you seen the new restrictions for when cruises start up again?  Each cruise line seems to have published their own rules (as currently expected) on their websites, though can change over time, especially as cruising gets going again.  Could speak to Fred, but be aware they will not tell you of any future changes, as they will not have decided what, if any, they would be.  FOC still advising against cruising altogether of course.

My previous reply mentioned FOC, but of course meant FCO.  Sorry about that

There has been lots of discussion about future cruising etc. on the Cruise Critic P&O boards, so you want to have a look at the sort of thing being discussed there, if you have not already seen some of it, as that is another line which mainly carries Brits.  A lot of incidentals, but gives an idea of the views of other cruisers from the UK and also the odd interesting link.  This Fred section is pretty quiet.

Even though the 23rd April is technically listed as a scenic cruise at the current moment I cant see that happening.. One to watch though and hope for just to escape this madness.

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  • 4 weeks later...

berkshireboy

I have just been notified by Fred that my cruise on Borealis S2108 – ‘Irish Highlights & Scottish Scenery’, 29th April 2021 has been cancelled.  Fred is now showing the first cruise by Borealis as 22 May.

10 minutes ago, berkshireboy said: I have just been notified by Fred that my cruise on Borealis S2108 – ‘Irish Highlights & Scottish Scenery’, 29th April 2021 has been cancelled.  Fred is now showing the first cruise by Borealis as 22 May.

Thanks for the early notice.  Someone had reported the same earlier this morning on social media as her cruises cancelled.  The alterations re the cancellations have only just been on Fred's site in the last 15 minutes as was not showing before.

That leaves cruises which were planned before covid as start cruises and they have a number of ports of call, so will have to be changes there to allow for the short scenic, then just UK cruises, which have been widely reported as the way forward once cruising re starts, but how long Fred will sit on that remains to be seen.  If there is no light at the end of the tunnel, he may not be inclined to re vamp cruises which may not happen at all.  The long haul destinations for next winter must also be suspect IMO, even the US are limiting their cruises from/to the US ports to 7 nights until the autumn when I last heard and P&O had taken an Aurora September US cruise off sale, until CDC decide if the cruise can go ahead.  We were originally booked on that, but had jumped a month or two ago to a short Norway cruise, as we would not want to risk that with covid restrictions in place. 

We are in a sorry state and am beginning to think a holiday in Britain this summer may be as good as we could hope for.  I have always been a well known pessimist though, but always qualified that with my assertion that I am never disappointed 🙂

We have three cruises still booked this year and one next year.  All four are re-arranged from cruises cancelled last year. I suspect that the likelihood of the next two cruises taking place are remote.  However the last one this year [Azamara, October]  and the one next year  [Fred, March 2022] could go ahead, fingers crossed. Under the circumstances I've asked Fred for a refund of the deposit for the cancelled Borealis cruise.  They are happy to do this but it will take up to eight weeks to be deposited back into our bank account.  Fortunately, it is for a comparatively small amount.  .

Would be nice to see (when and if they are allowed) Fred to be one of the first  to start up with purely scenics or resident only with one or two ports in the UK only.. Fleet ship size and port spread makes them ideal for it and there loyalty of return passengers would probably work for them..

I think the spanner in the works though is as usual the crewing of the ships and also how efficient this country can get at pre testing for passengers.. What slightly works against Fred is going to be the older pax age.(though technically they should be vaccinated at that point)

I doubt we're going to see anything really announced or scheduled until April+ as its going to take till those sort of times to see if the vaccine can finally start unburdening the NHS back to normal levels. And then of course the question is how long to re crew the ships and if the capacity levels are below profit levels is it worth doing.

The only cruise I have left now for this year that I have much confidence in is a Christmas Canaries trip - I have a suspicion that if that doesnt happen there wont be a cruise industry left (certainly not in the form of choice and brands we are used to). I also have a fall New England which I cant see happening and have already had one UK scenic cancelled for April.

9 hours ago, ighten said: Would be nice to see (when and if they are allowed) Fred to be one of the first  to start up with purely scenics or resident only with one or two ports in the UK only.. Fleet ship size and port spread makes them ideal for it and there loyalty of return passengers would probably work for them..   I think the spanner in the works though is as usual the crewing of the ships and also how efficient this country can get at pre testing for passengers.. What slightly works against Fred is going to be the older pax age.(though technically they should be vaccinated at that point)   I doubt we're going to see anything really announced or scheduled until April+ as its going to take till those sort of times to see if the vaccine can finally start unburdening the NHS back to normal levels. And then of course the question is how long to re crew the ships and if the capacity levels are below profit levels is it worth doing.   The only cruise I have left now for this year that I have much confidence in is a Christmas Canaries trip - I have a suspicion that if that doesnt happen there wont be a cruise industry left (certainly not in the form of choice and brands we are used to). I also have a fall New England which I cant see happening and have already had one UK scenic cancelled for April.

Would be nice to see Fred go for an early start, but we will see.  Apparently takes a month or two to get a ship ready, crewed and crew quarantined, so a difficult feat and may benefit the larger cruise companies, i.e.  Carnival Corporation, as they have already done some cruises on cruise lines based in other countries.

Any pre cruise tests would be the responsibility of the passengers or cruise line.  Fly holidays abroad have needed passengers to pay for private tests and are not provided by the NHS.  Costly as well.

Any holiday would be welcomed by us at present 🙂

My only 2021 FO cruise is now in November to Mediterranean.  A lot may depend on how those countries are doing as well as UK.  I also have the challenge of being American and needing to test just 48 hours before and after flying each direction as well as before boarding.

13 hours ago, tring said:     Any pre cruise tests would be the responsibility of the passengers or cruise line.  Fly holidays abroad have needed passengers to pay for private tests and are not provided by the NHS.  Costly as well.   🙂  

This has become the elephant in the room though as it makes it harder trying to start up.. Aida , Mein and Costa (not sure about MSC) managed to include it free and at a designated time and place when you booked a scenic(resident only Blue or Bubbled)  back in October/Early Nov - It remains to be seen if the UK will ever have this ability but I think if they dont and its left to the passenger - it wont help with restarting in Spring or Summer as the consumer simply sees this as yet more expense on top.

50 minutes ago, ighten said:   This has become the elephant in the room though as it makes it harder trying to start up.. Aida , Mein and Costa (not sure about MSC) managed to include it free and at a designated time and place when you booked a scenic(resident only Blue or Bubbled)  back in October/Early Nov - It remains to be seen if the UK will ever have this ability but I think if they dont and its left to the passenger - it wont help with restarting in Spring or Summer as the consumer simply sees this as yet more expense on top.  

Must admit I was thinking this was more likely to be a thing sorted by the cruise line, rather than individuals though making a point they would not be Gov. supplied which I thought you meant (possibly I mis understood that).  There seem to be plenty of tests around now, so should not be a problem for the cruise lines to source them by the time cruises re start and numbers of people with the virus in the UK would have to be way down by then, so a lot less need elsewhere.  I presume lines could also source from anywhere in the world.

Whether the cruise lines try to charge for them remains to be seen, though as you say probably not.  We will all pay in the long term of course though perhaps offset by profits from bubbled tours?  The advantage I would see of cruise line supply is that they will get the tests a lot cheaper as would be a mass purchase for them.  Any re start will obviously be a few months away yet imo, but I think most will agree with that and you mentioned spring or summer.

Roll on summer.

4 hours ago, comcox said: My only 2021 FO cruise is now in November to Mediterranean.  A lot may depend on how those countries are doing as well as UK.  I also have the challenge of being American and needing to test just 48 hours before and after flying each direction as well as before boarding.

Sorry just realised my "like" for this post could look bad, though what I meant was to show my appreciation of your predicament.  A lot can happen by November regards requirements, both here in Europe and over your side of The Atlantic.  I just hope it will be forward steps without anymore back steps.

Meanwhile I hope all is well with you at home.

We still have a couple of cruises booked in June and July, the latter with Fred.  Though initially we were thinking we would not want to go on these if COVID restrictions are still in place, our hopes have turned to them going ahead in any form and we would probably take the disadvantages to just go away.  Just have to see what happens and how we feel about that nearer the time though.

26 minutes ago, tring said:   We still have a couple of cruises booked in June and July, the latter with Fred.  Though initially we were thinking we would not want to go on these if COVID restrictions are still in place, our hopes have turned to them going ahead in any form and we would probably take the disadvantages to just go away.  Just have to see what happens and how we feel about that nearer the time though.

We also have a July cruise but with Hurtigruten around U.K..  No idea if it will go as planned or not.  Wearing masks and some other restrictions would not bother us, but I would prefer to have some freedom of movement in ports.

58 minutes ago, comcox said: We also have a July cruise but with Hurtigruten around U.K..  No idea if it will go as planned or not.  Wearing masks and some other restrictions would not bother us, but I would prefer to have some freedom of movement in ports.

Only consolation I can offer you is that Hurti have been excellent at refunding payments (a few days) - July is 6mths way, it will be summer so the Health service strain will fall naturally regardless of the vaccine benefits so we should hopefully be at normality in that department at least (everything crossed) ..  and if its a UK only cruise and IF it does go ahead the only other issues I see is it could become a residential only (Im presuming this is the Dover one not the Bergen/Scottish) and some landings could be removed..  I have my finger on that one myself but will leave it till the last minute

Reality is Its just tooo far to know (Hurti have a big advantage in that they have a lot of Hotel crew already in place and like Fred (if not better) perfect sized ships)... though I suspect our guess work is as valid as our transport minister who seems to be  as on the ball as the rest of the cabinet (ie in a different stadium 😉 ) 

  • 3 weeks later...

A further raft of cancellations made today, through to late June. My cruise around Northern Europe scheduled to sail on 23rd June has been cancelled. Got the email this afternoon.

1 hour ago, Britboys said: A further raft of cancellations made today, through to late June. My cruise around Northern Europe scheduled to sail on 23rd June has been cancelled. Got the email this afternoon.

Sad, but strange since their website is showing cruises available from 22nd May from Liverpool and 29th May from Dover.  The site even let me choose your cruise and go through the booking system as far as getting a list of available cabins!

There is a flash on the main page saying their team are not available though, but suggesting you get them to ring you.

I wish Tui were as keen to cancel hols which are not going ahead.  We are booked to go to Lanzarote on 7th March and it is not cancelled - yet.  Not that I would say no to going mind.  Am a bit fed up today as it is my birthday and told DH he should have taken me somewhere nice.  A walk to our local M&S Food store for a few treats does not quite equal last year in a beach hotel in Sri Lanka after a tour and before joining Boudicca up the coast of India.  So much for our bargain price 5 year Indian Visa's which we had hoped to make good use of.

At least we had our vaccines yesterday, which seems a small step forward 🙂

Hope you are bearing up,

3 hours ago, tring said:   Sad, but strange since their website is showing cruises available from 22nd May from Liverpool and 29th May from Dover.  The site even let me choose your cruise and go through the booking system as far as getting a list of available cabins!   There is a flash on the main page saying their team are not available though, but suggesting you get them to ring you.   I wish Tui were as keen to cancel hols which are not going ahead.  We are booked to go to Lanzarote on 7th March and it is not cancelled - yet.  Not that I would say no to going mind.  Am a bit fed up today as it is my birthday and told DH he should have taken me somewhere nice.  A walk to our local M&S Food store for a few treats does not quite equal last year in a beach hotel in Sri Lanka after a tour and before joining Boudicca up the coast of India.  So much for our bargain price 5 year Indian Visa's which we had hoped to make good use of.   At least we had our vaccines yesterday, which seems a small step forward 🙂   Hope you are bearing up,   Barbara    

Iirc, there was a bit of criticism previously that there was a message on the website or social media before pax had been contacted? Maybe they wanted to get all the emails or calls done before announcing it publicly. Perhaps the website will be updated overnight. Interestingly, only a 10% mark-up on Future Cruise Credit this time, as opposed to 25%. Probably because most of us are already re-bookings from previous cancellations.

HAPPY BIRTHDAY BARBARA. Yes, it's rotten having birthdays at present. I've had to put all my 60th birthday plans on hold from last November. I should currently be on Arcadia in the Pacific Ocean.

I'm a bit down too just now. I'm a very social being, so living a solitary lifestyle 24/7 for months on end is not coming easy...

27 minutes ago, Britboys said: Iirc, there was a bit of criticism previously that there was a message on the website or social media before pax had been contacted? Maybe they wanted to get all the emails or calls done before announcing it publicly. Perhaps the website will be updated overnight. Interestingly, only a 10% mark-up on Future Cruise Credit this time, as opposed to 25%. Probably because most of us are already re-bookings from previous cancellations. HAPPY BIRTHDAY BARBARA. Yes, it's rotten having birthdays at present. I've had to put all my 60th birthday plans on hold from last November. I should currently be on Arcadia in the Pacific Ocean. I'm a bit down too just now. I'm a very social being, so living a solitary lifestyle 24/7 for months on end is not coming easy...

Thanks for the birthday wishes.  At least there are two of us together, so I should in no way be complaining.  Sad you have missed a big one though, sorry to hear that  Last year was our 70ths - we are less than 6 weeks apart in age.  My main school friend (from just a year or two ago of course), had plans for a big 70th bash last year which did not happen because it was due late April.

I can see the point about telling booked people first but I do wonder if they are still taking bookings, which is bad if they are.

I think a lot of holiday companies will be getting quite worried now, so not surprising they are not being as generous.  I do wonder at times if Fred will continue, given the Bonheur board were never that supported in the past.  The payments on the new ships are reported as being due solely in years 4 and 5 so no loss there if I understood it correctly.  I think we will be claiming refunds from any future cancellations.

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2 more cruise lines cancel soon-to-depart sailings amid omicron surge

Gene Sloan

Windstar Cruises is joining the list of cruise operators canceling soon-to-depart sailings amid the worldwide surge in COVID-19 cases.

The small-ship cruise specialist on Thursday began notifying passengers on upcoming trips that it was pausing operations across most of its fleet through at least Jan. 28.

The pause will affect every Windstar ship currently operating except the Tahiti-based Star Breeze.

For more cruise guides, tips and news, sign up for TPG's cruise newsletter

Also canceling a significant number of sailings on Thursday for the first time during the latest surge of COVID-19 cases was British line Fred. Olsen Cruises. The line announced it had delayed the return of one of its four vessels, Balmoral, until May. It said the return of another of its vessels, Braemar, would be delayed even further, to spring of 2023.

In addition, Holland America on Thursday extended previously announced cancellations for one of its 11 ships, Nieuw Amsterdam, into February, and Norwegian Cruise Line canceled sailings through the end of the month on another vessel, Norwegian Breakaway.

Norwegian has now canceled soon-to-depart sailings on 12 of its 17 ships.

Related: Norwegian Cruise Line cancels more sailings amid omicron surge

The cancellations come as cruise lines struggle along with all other types of travel providers to deal with the surge in COVID-19 cases sweeping the world. In the U.S., nearly 900,000 people tested positive for COVID-19 on Thursday -- nearly 10 times the number that were testing positive just a few weeks ago.

While cruise ships have recorded relatively few cases of COVID-19 over the past year, in part due to unusually strict health protocols , the number of passengers and crew testing positive on ships has been rising sharply in recent weeks along with the greater surge on land. The rise in cases on ships has led to disruptions to sailings as some ports have balked at allowing ships to call or tightened entry requirements to a point that has made it difficult for ships to comply.

Related: Everything you need to know about the current situation on ships

Some cruise ships also have had to contend with crew shortages that have resulted from the need to isolate crew who have tested positive for COVID-19.

The challenges to operating in such an environment has led a growing number of cruise lines to cancel soon-to-depart sailings in recent days, including Royal Caribbean , Silversea , Atlas Ocean Voyages, Regent Seven Seas Cruises, MSC Cruises , Costa Cruises and Oceania Cruises .

Related: Royal Caribbean cancels sailings on four ships

The cancellations announced Thursday by Windstar affect three of its six ships, all based in the Caribbean -- Star Legend, Wind Surf and Windstar. Two more of Windstar's ships -- Wind Spirit and Star Pride -- were already out of service.

The one ship Windstar is leaving in service for now operates sailings around French Polynesia, where COVID-19 cases currently are notably low. All of French Polynesia recorded just 55 new cases of COVID-19 on Thursday.

In the wake of the cancellations announced Thursday, Fred. Olsen Cruises still will have two of its four vessels operating in the coming months -- Bolette and Borealis.

The latest wave of cancellations across the cruise industry are the biggest since the early days of the COVID-19 pandemic in 2020, when the entire cruise industry shut down in a matter of days. Most of the world's major cruise lines remained shut down for well more than a year afterward.

Related: Omicron could fade in 'weeks,' former FDA head tells travel industry

For now, there is little talk in the industry of such a widespread shutdown. Even the lines that are canceling sailings have said they expected the ships to be back in operation soon.

After restarting operations around the world over the past year, cruise lines have implemented unusually strict health protocols that go far beyond what is typical at land-based resorts and on airplanes. Many lines require all passengers and crew to be fully vaccinated against COVID-19 and to undergo COVID-19 testing before boarding ships.

A small but growing number of lines in recent days have added a booster shot requirement , too.

In addition, lines often require passengers to wear masks while onboard ships and keep socially distant.

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Booking Details

When a booking is made all details will be read back to you. Once you have confirmed these details we will proceed to confirm the booking with the principal(s) or supplier(s). Please check that all names, dates and timings are correct on receipt of all documents and advise us of any errors immediately. Any changes to these details will incur the charges from the principal(s) or supplier(s). Please ensure that the names given are the same as in the relevant passport. The booking information that you provide to us will be passed on only to the relevant suppliers of your travel arrangements or other persons necessary for the provision of your travel arrangements. The information may therefore be provided to public authorities such as customs or immigration if required by them, or as required by law. This applies to any special category (sensitive) information that you give to us such as details of any disabilities, or dietary and religious requirements. In making this booking, you consent to this information being passed onto the relevant persons. Certain information may also be passed on to security or credit checking companies. If you are travelling to the United States, the US Customs and Border Protection will receive this information for the purposes of preventing and combating terrorism and other transnational serious crimes. If you travel outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in this country. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we will be unable to provide your booking. Full details of our data protection policy are available upon request.

You will be required to pay a deposit or make full payment for your booking at the time of booking. Where you only pay a deposit you must pay the full balance by the balance due date notified to you. If full payment is not received by the balance due date, we will notify the principal(s) or supplier(s) who may cancel your booking and charge the cancellation fees set out in their Terms and Conditions.

Cancellation and Amendment

Any cancellation or amendment request must be sent to Fred. Olsen Travel in writing and will not take effect until received by us. If you cancel or amend your booking the principal(s) or supplier(s) may charge the cancellation or amendment charge shown in their Terms and Conditions (which may be 100% of the cost of the travel arrangements) and you must pay us the required cancellation or amendment charge as requested.

Disability and Special Requests

We must be notified of all disability requirements and other special requests prior to your booking being confirmed. This information can be given via our contact form, live chat or during the course of the booking phone conversation. Alternatively you can complete the Checklist for Disabled and Less Mobile Passengers and return to us electronically or by post.

Many principals/suppliers require you to take out travel insurance as a condition of booking with them. In any event, we strongly advise that you take out a policy of insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses. If we have issued your policy please check it carefully to ensure that all the details are correct and that all relevant information has been provided by you (e.g. pre-existing medical conditions). Failure to disclose relevant information will affect your insurance.

Financial Protection

All the package holidays we sell, [including those that we might organise for you], come with protection for your money. If you buy a single travel service then this might not apply. Package holidays are protected by the package organiser and we will provide you with their confirmation. When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

We have taken out insolvency protection with ABTA – The Travel Association. You can contact ABTA – The Travel Association at 30 Park Street, London, SE1 9EQ; [email protected] ; if services are denied because of our insolvency.

Note: This insolvency protection does not cover contracts with parties other than with us, which can be performed despite our insolvency.

A copy of the Package Travel and Linked Travel Arrangements Regulations 2018 can be found at http://www.legislation.gov.uk/uksi/2018/634/contents/made

Delivery of Documents

All documents (e.g. invoices/tickets/Insurance policies) that require to be posted will be sent to you by First Class post. Once documents leave our offices we will not be responsible for their loss unless such loss is due to our negligence. If tickets or other documents need to be reissued all costs must be paid by you. You can ask for delivery by other means subject to the charges quoted to you to facilitate such a request.

Passports, Visa and Health

We can provide general information about the passport and visa requirements for your trip. Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. Neither we nor the principal(s) or supplier(s) accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Please note that these requirements may change between booking and departure. Most countries now require passports to be valid for at least 6 months after your return date. Please take special note that for all air travel within the British Isles, airlines require photographic identification of a specific type. Please ask us for full details. We can provide general information about any health formalities required for your trip but you should check with your own doctor for your specific circumstances.

The Foreign, Commonwealth & Development Office provides up-to-date travel advice to help British travellers make informed decisions about travelling abroad. Please refer to www.travelaware.campaign.gov.uk for more information

Final Travel Arrangements

Please ensure that all your travel, passport, visa and insurance documents are in order and that you arrive in plenty of time for checking in at the airport. It may be necessary to reconfirm your flight with the airline prior to departure. You should take a note of any reference number or contact name when reconfirming. If you fail to reconfirm you may be refused permission to board the aircraft and you are unlikely to receive any refund.

Because the contract(s) for your travel arrangements is between you and the principal(s) or supplier(s), any queries or concerns relating to the travel arrangements should be addressed to them. If you have a problem whilst on holiday, this must be reported to the principal/supplier or their local supplier or agent immediately. If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint. The amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances. If you wish to complain when you return home, write to the principal/supplier. You will see the name and address plus contact details in any confirmation documents we send you. We will of course assist you with this if you wish - please contact us. If the matter cannot be resolved and it involves us or another ABTA Member then you have the option to use ABTA’s ADR scheme, approved by the Chartered Trading Standards Institute, see www.abta.com .

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Fred Olsen Cruises: How Much Are the Gratuities?

When planning a cruise with Fred. Olsen Cruise Lines, it's important to consider the expected gratuities to ensure a smooth and enjoyable experience. This article provides everything you need to know about tipping on Fred Olsen, from prepaid rates to extra cash tips.

Fred Olsen Cruise Lines typically charges gratuities at £5.00 per person, per day for guests aged 12 and over. This amount is split equally between your stewardess and restaurant staff.

Tipping Customs

  • Gratuities on Fred. Olsen cruises typically cost £5.00 per person, per day for those over the age of 12.
  • These charges are shared between your stewardess and restaurant waiter, ensuring fair distribution.
  • There are various options for paying gratuities, each affecting your cruise experience differently.

fred olsen cruises cancellation policy

On this page:

How gratuities are calculated, understanding gratuities on fred olsen cruises, payment methods for gratuities, gratuities and service quality, special considerations for gratuity, comparing gratuity practices, practical tips for cruise guests, customs and etiquette onboard, frequently asked questions.

When you cruise with Fred. Olsen Cruise Lines, your gratuities are handled in a straightforward manner to ensure that the hardworking crew who contribute to your travel experience are rewarded for their service.

Daily Gratuities Rate

For guests aged 12 and over, Fred. Olsen automatically charges a daily gratuity of £5.00 per person. This charge is:

  • Added daily to your on board account .
  • The convenience of this system means that you don't need to worry about tipping individual staff members; it's a simple solution that ensures consistent rewards for guest services .

Service Charges per Service

Each service that you enjoy on the cruise ship can have specific service charges associated with it:

  • Services such as spa treatments and bar purchases typically add a 15-18% gratuity .
  • These charges are automatically added to the total bill for the service, streamlining the process so it is seamless and easy for you.

Through the automatic on board account system, Fred. Olsen ensures that gratuities are fairly distributed among the staff, making your travel experience enjoyable and hassle-free.

When sailing with Fred Olsen Cruises, it's helpful to grasp the ins and outs of their tipping policy to ensure the hardworking crew is appropriately rewarded for their service.

What Are Gratuities?

Gratuities, often known as tips, are a sum of money customarily given to the crew as a way of saying thank you for excellent service provided during the cruise. They are not just a reward for the service team but also form a significant part of their overall income.

Gratuity Guidelines for Fred Olsen Cruises

Fred Olsen Cruises has a recommended gratuity of £5.00 per person, per day , for guests aged 12 and over. This amount is automatically added to your onboard account, simplifying the process for you. The gratuities are shared equally between the stewardess and restaurant waiter, acknowledging their role in enhancing your cruise experience.

Regarding the gratuities:

  • Automatic Service Charge : This is a daily rate applied to your onboard account.
  • Distribution : Allocated equally to your stewardess and restaurant waiter.
  • At Your Discretion : While tipping is at your discretion, the guidelines help to ensure consistency and a fair distribution to the service team.

For further insight into understanding tipping procedures on cruises and how they contribute to the overall experience, consider exploring more about cruise gratuities .

Lastly, should you wish to manage gratuities in a more personalized manner, on Fred Olsen Cruises, you can adjust or remove these automatic gratuities by visiting the reception desk. Envelopes may also be provided should you prefer giving cash tips directly to specific members of the crew on the last night or before disembarkation.

When sailing with Fred. Olsen Cruises, you have options for how you handle tipping. Understanding these payment methods can ensure a smooth and enjoyable experience during your cruise.

Prepaid Gratuities

Prepaid gratuities are all about convenience. You have the option to pay gratuities before you even step on board.

  • Convenience : Avoid the end-of-cruise rush and have gratuities sorted out in advance.
  • Peace of Mind : Enjoy your cruise knowing that your appreciation for the crew’s service is already taken care of.

Paying Onboard

If you prefer to handle gratuities during your cruise, you can do so with ease via the onboard payment system.

  • Automatic Gratuities : A daily amount is added automatically to your onboard account, covering your service charges without needing to visit guest services.
  • Desk : Should you choose, you can visit the guest services desk onboard to adjust or manage these gratuities to fit your preferences.

Payment methods for gratuities on Fred. Olsen Cruises are designed for your ease, allowing you to enjoy your cruise with one less thing to worry about.

Gratuities on Fred. Olsen Cruises are not just a transaction; they're a reflection of your appreciation for the dedicated service you receive. The amount you tip can directly correlate with the crew's motivation to provide exceptional service.

Expectations for Service

Gratuities on Fred. Olsen Cruises are typically set at £5.00 per person, per day for guests aged 12 and over. These tips are shared among your stewardess and restaurant waiter, pivotal members of the service team who work tirelessly to ensure a pleasant cruise experience for you.

Service Team Composition :

  • Stewardess: Handles cabin cleanliness and comfort.
  • Restaurant Staff: Delivers an enjoyable dining experience.

The quality of service on cruise ships like Fred. Olsen includes multiple touchpoints, from the cleanliness of your cabin to the attentiveness of the restaurant staff. In these environments, the crew members, including the spa professionals, are committed to providing you with a memorable and relaxing experience.

Adjusting Gratuities

While gratuities are automatically added to your onboard account, Fred. Olsen recognizes that guest satisfaction may vary. If the service surpasses your expectations, or conversely, does not meet them, you have the discretion to adjust gratuities. It's more than a policy; it's an endorsement of the value you place on service quality.

Adjustment Guidelines :

  • To increase gratuity: Visit the reception desk.
  • To decrease gratuity: Discuss with cruise management.

Remember, your gratuities are a powerful tool for rewarding the crew who have made your cruise exceptional. Your direct feedback influences the service quality, ensuring that the team is recognized for going above and beyond.

When enjoying your Fred. Olsen cruise, it's important to be aware of the additional gratuities applicable to services beyond your room stewardess and restaurant waiter.

Beverage and Spa Service

  • Drinks: A service charge of 15% is typically added to your bar bill or drinks purchased onboard. This means when you enjoy a refreshing cocktail or a glass of wine, the gratuity is already taken care of.
  • Spa: For the relaxation and pampering experiences at the spa, gratuities are often included in the service price. If you indulge in a massage or any spa treatment, you don't need to worry about tipping separately.

Group and Event Tipping

When you're part of a group or attending a special event onboard, you might wonder about the tipping protocol. Here's what you should consider:

  • Entertainment & On Board Activities: These are usually covered by your standard gratuities, with no extra tipping required.
  • Special Events or Group Gatherings: If you're hosting an event or are part of a large group, check with guest services to understand if additional gratuities are suggested for the extra coordination and service.

When you choose a cruise, understanding the gratuity practices can help you budget better and manage your expectations about the cost of your holiday.

Fred Olsen Versus Other Lines

Fred. Olsen Cruises typically charge gratuities at £5.00 per person, per day for guests aged 12 and over. This is automatically added to your on-board account and shared between your stewardess and restaurant waiter. Comparatively, other lines such as Celebrity Cruises often have higher gratuity rates that range from around $15 to more than $20 per day. P&O Cruises abolished their service charge, meaning you now tip at your discretion.

Gratuity Inclusions and Exclusions

The gratuities on Fred. Olsen's ships, such as Borealis and Bolette , are not included in the cost of your holiday but are a suggested figure for the essential staff.

  • Included: Room steward and restaurant staff
  • Not Included: Special services, such as spa treatments or personal butler service

On other lines like Celebrity Cruises, gratuities also cover a wider range of staff members, including buffet staff and activity organizers. When prepaying gratuities, it's key to understand what is covered to avoid any surprise charges during your cruise experience.

When planning your voyage on Fred. Olsen Cruises, understanding the gratuity policy is crucial to budgeting for your cruise holiday. Here's how you can prepare for gratuities and interpret your onboard account with ease.

Budgeting for Gratuities

  • Calculate Daily Gratuities : Fred. Olsen Cruises recommends a gratuity of £5.00 per person, per day for guests 12 and over. This is shared between your stewardess and restaurant waiter.
  • Additional Services : Remember that gratuities for extra-fee drinks , restaurant meals, and spa treatments may have an automatic gratuity of 15% to 20%.

Understanding the Gratuity Statement

  • Check Your Statement Regularly : Review your onboard account frequently via guest services to keep track of the gratuities charged.
  • Gratuity Allocation : The recommended gratuities are automatically added to your account, but you can adjust these amounts at guest services according to the value you feel you've received.

When joining a Fred. Olsen cruise, being aware of the ship's customs and etiquette ensures a pleasant experience for you and your fellow passengers.

Dress Code and Formal Nights

Dress Code: Throughout the day, casual wear is typically acceptable on deck and in the ship's lounges. However, swimwear is restricted to the pool areas.

  • Evening Wear : Post 6 pm, the dress code shifts to smart casual in the ship's restaurants and public areas. On certain evenings, formal attire is required, encompassing cocktail dresses or evening gowns for ladies, and suits or dinner jackets for gentlemen.

Formal Nights:

  • Frequency : These special nights are scheduled on select evenings, varying by cruise length.
  • Expectations : You're encouraged to dress your best, which adds to the celebratory atmosphere of the ship.

Dining and Social Etiquette

Dining Time:

  • Fixed Seating : Fred. Olsen ships typically offer fixed dining times which you can select in advance.
  • Flexibility : Some flexibility in dining times may be provided, subject to the ship's policy.

Table Etiquette:

  • Join your assigned table promptly to keep service smooth.
  • Restaurant Manners : When dining, practice polite table manners. This includes using cutlery appropriately and engaging in quiet conversation to maintain the sophisticated ambiance of the restaurant setting.

When planning a cruise on Fred. Olsen lines, understanding gratuities is a key part of your trip. This section addresses common concerns and provides clear guidance on tipping etiquette aboard.

General Queries on Tipping

How much should you tip on a Fred. Olsen cruise?

  • Typically, Fred. Olsen recommends a gratuity of £5.00 per person, per day for guests aged 12 and over. This amount is shared between the service team, including your stewardess and restaurant waiter. Learn more about this from their tips on board FAQ.

Is tipping included in your cruise fare?

  • Gratuities are not included in your initial cruise fare. They are added automatically to your on-board account, ensuring equitable distribution to the service team. Find more detailed information here .

Discretionary Gratuity Concerns

Can you adjust the amount you tip?

  • Yes, gratuities on Fred. Olsen cruises are discretionary. You have the option to adjust these amounts at the reception desk on the cruise ship if you wish.

What if you have specific service personnel you wish to tip more?

  • You are welcome to give additional tips to any staff member who has provided exemplary service, such as those in the spa or restaurants. This can be done personally, in cash, if you prefer a more direct method of showing your appreciation.

You May Also Like

P&o cruises gratuity guide: how much should you tip.

When planning your cruise with P&O Cruises, it's essential to consider gratuities as part of your travel budget. This guide explains P&O Cruises' tipping …

fred olsen cruises cancellation policy

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fred olsen cruises cancellation policy

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fred olsen cruises cancellation policy

These Booking Conditions, together with any other written information we bring to your attention before confirming your booking, form the basis of your contract with Fred. Holidays a trading name of Fred. Olsen Travel Ltd whose address is Fred. Olsen House, 42 White House Road, Ipswich, IP1 5LL. Please read them carefully as they set out our respective rights and obligations.

These Booking Conditions apply generally whether you have booked one of our Packages (Inclusive Price Combinations) or our single component items, e.g. accommodation or transport only. Please note however that where you have purchased a single component, there is a different condition as to liability.

Please see ‘Our Responsibilities’ clause below.

By making a booking, the lead named person on the booking agrees on behalf of all persons detailed on the booking that:

  • He/she has read these terms and conditions and has the authority to and agrees to be bound by them;
  • He/she consents to our use of information in accordance with our Privacy Policy;
  • He/she is over 18 years of age and resident in the United Kingdom

Booking and Paying For Your Arrangements

A booking is made with Fred. Holidays when a) you tell us that you would like to accept our written or verbal quotation and b) you pay us a deposit of £150 per person unless advised differently at the time of booking. For cruise holidays including expeditions and airline bookings you will be advised of the deposit amount at the time of booking. When we issue you with a confirmation invoice, a binding contract will come into existence. Upon receipt, if you believe that any details on the confirmation or any other documents are wrong you must advise us immediately as changes may not be possible later. The balance of the cost of your arrangements (including any applicable surcharge) is due 90 days prior to scheduled departure but on some products we require payment at different stages and this will be advised to you. If we do not receive this balance in full and on time, we reserve the right to treat your booking as cancelled by you in which case the cancellation charges set out below will become payable

Your Financial Protection

We provide full financial protection for our package holidays. If you buy a single travel service then this might not apply. For flight-based holidays this is through our Air Travel Organiser’s Licence number (0944), issued by the Civil Aviation Authority, Gatwick Airport South, West Sussex, RH6 0YR, UK, telephone 0333 103 6350, email [email protected] . When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. We will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where we aren’t able to do so for the unlikely reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances, the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). If we are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for the unlikely reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme.

You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. When you buy a package holiday that does not include a flight, protection is provided by way of a bond held by ABTA - The Travel Association 30 Park Street London SE1 9EQ www.abta.co.uk .

We reserve the right to amend the price of unsold holidays at any time and correct errors in the prices of confirmed holidays within 7 days of the booking.

The price of your holiday is subject to change after you have booked only in certain circumstances. These include changes in the price of the carriage of passengers resulting from changes to the cost of fuel or other power sources, the level of taxes or fees imposed by third parties including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports, or exchange rates, any or all of which may mean a variation in the price of your holiday after you have booked. However, there will be no change within 20 days of your departure.

We will absorb, and you will not be charged for, any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges and/or additional services or travel arrangements. You will be charged for the amount over and above that. If this means that you have to pay an increase of more than 8% of the price of your travel arrangements (excluding any amendment charges and/ or additional services or travel arrangements), you will have the option of accepting a change to another holiday if we are able to offer one (we will refund any price difference if the alternative is of a lower value), or cancelling and receiving a full refund of all monies paid to us, except for any amendment charges. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your final invoice, and we will provide a refund of any insurance premiums paid to us if you can show that you are unable to transfer or reuse your policy. Should the price of your holiday go down due to the cost changes mentioned above, then any refund due will be paid to you. We will deduct from this refund our administrative expenses incurred. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.

When you buy a flight-based holiday, all monies you pay to the travel agent are held by him on behalf and for the benefit of the Trustees of the Air Travel Trust at all times. This is subject to the agent’s obligation to pay it to us for so long as we do not fail. If we fail, any money held at that time by the agent, or subsequently accepted from you by him, is and continues to be held on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to us. When you buy a holiday not including a flight, all monies you pay to the travel agent are held by him on our behalf at all times.

Travel Insurance

We reserve the right to refuse or cancel a booking if you do not have personal travel insurance. We will treat any cancellation for this reason as a cancellation by you and the cancellation charges will be payable as set out below. Please read your policy details carefully and take them with you on holiday.

It is your responsibility to ensure that the insurance you purchase is adequate and appropriate for your particular needs, and covers all travel, cancellation, medical and repatriation liabilities for the holiday. We reserve the right to request full details of your insurance policy however please note that we do not check insurance policies for suitability. You are responsible for indemnifying us in full in the event that we incur any losses or expenses arising out of your failure to take out adequate insurance cover.

Cancellation by You

If you or any other member of your party decides to cancel your confirmed booking, you must notify us in writing. Your notice of cancellation will only take effect when we receive it in writing at our offices at Fred.\ Holidays. Please note proof of postage (whether Royal Mail or e-mail) is not proof of receipt. You will be responsible for applicable cancellation charges up to the maximum shown below, unless otherwise advised. The cancellation charge detailed is calculated as all non-refundable items plus a percentage of the remaining total cost payable by the person(s) cancelling:

90 days or more - loss of deposit and non-refundable items

89 - 57 days - 60%

56 - 43 days - 75%

42 - 15 days - 85%

14 - 00 days - 100%

We strongly recommend you take out suitable insurance to cover you for possible eventualities that would require you to cancel your holiday. Holiday insurance premiums not paid to us are not refundable in the event of cancellation.

You can cancel your booking without paying cancellation charges if the performance of your package, or the carriage of passengers to your destination, is significantly affected by unavoidable and extraordinary circumstances. In such circumstances, we will arrange for your booking to be terminated and for you to receive a full refund. We will observe advice provided by the UK Foreign & Commonwealth Office.

Changes by You

If, after our confirmation invoice has been issued, you wish to change any part of your booking you must inform us in writing. Whilst we will do our utmost to assist, we cannot guarantee that we will be able to meet your requested change. All changes will be subject to any applicable rate changes or extra costs incurred, as well as any costs we incur in making this alteration and any costs or charges incurred or imposed by any of our suppliers. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. Please note that certain travel arrangements may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements. Where we are unable to assist you and you do not wish to proceed with the original booking we will treat this as a cancellation by you and a cancellation fee may be payable. Please note also that it is important at the time of booking to advise the names of travellers that match the name given on their passport. Failure to do so will usually result in a name change charge by the airline.

Changes or cancellation by us

As we plan your holiday arrangements many months in advance, we may occasionally have to make changes to or cancel your booking and we reserve the right to do so at any time. If we make a significant change to your holiday, we will inform you or your travel agent as soon as reasonably possible if there is time before your departure. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us if available (we will refund any price difference if the alternative is of a lower value), or cancelling your holiday and receiving a full refund of all monies paid. Except where the significant change is due to unavoidable and extraordinary circumstances (where unavoidable and extraordinary circumstances means a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken), if you choose to cancel we will also pay compensation. These options do not apply for insignificant changes. Examples of insignificant changes include alteration of your outward/ return travel by less than 12 hours, changes to aircraft type, change of accommodation to another of the same or higher standard, and changes of carriers. Please note that carriers such as airlines used in the brochure may be subject to change. Alteration of the holiday may be made of necessity or because it appears to us or any other party acting as operator responsible for the holiday or part of the holiday desirable for the safety, comfort or enjoyment of passengers or the operational efficiency of the holiday. Where possible and appropriate, we will make reasonable efforts to ensure that any changes are as limited as practical. Such alteration will not amount to significant alteration of the holiday contract.

We will not cancel your travel arrangements less than 10 weeks before your departure date (90 days for a cruise holiday), except for reasons of unavoidable and extraordinary circumstances or failure by you to pay the final balance. We may cancel your holiday before this date if, for example, the minimum number of clients required for a particular travel arrangement is not reached. If your holiday is cancelled, you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of comparable standard from us if available (we will refund any price difference if the alternative is of a lower value). In some cases, except where the cancellation is due to unavoidable and extraordinary circumstances, we will pay compensation as detailed below but this does not exclude you from claiming more if you are entitled to do so.

Period before departure in which we notify you - Amount you will receive from us

43 – 90 days(90 days if a cruise holiday) - £20 per person

27 – 42 days - £30 per person

15 – 26 days - £40 per person

00 – 14 days - £50 per person

We reserve the right in our absolute discretion to terminate without notice the holiday arrangements of any customer whose behaviour is such that it is in our opinion likely to cause distress, damage, danger, or annoyance to our customers, our/supplier employees, or to any third party, or to property. If you are prevented from travelling because, in our or our suppliers’ opinion, you appear to be unfit to travel or likely to cause discomfort or disturbance to others, our responsibility for your holiday ceases and we shall be under no obligation to pay any refund, compensation or costs to you. Please note that we have no control over the behaviour of other persons staying at or visiting your holiday accommodation and we are not responsible for any withdrawal or impairment of facilities or other loss or damage caused by them. Under no circumstances are you entitled to share or sub-let your accommodation with anyone other than those individuals shown on your booking.

Our Responsibilities

We are a Member of ABTA, membership number Y0128. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the resolution of disputes arising out of this contract, which is approved by the Chartered Trading Standards Institute. If we cannot resolve your complaint, go to www.abta.com to use ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com . You can also access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/ . This ODR platform is a means of notifying us of your complaint; it will not determine how your complaint should be resolved.

  • Single Components If you have purchased a ‘single component’ i.e. accommodation or transportation only, then your booking is not a package as defined by the Package Travel and Linked Travel Arrangements Regulations, but we have a duty to select the accommodation/ transport providers with reasonable skill and care. We have no liability to you for the actual provision of the accommodation/transport, except in cases where it is proved that we have breached that duty and damage to you has been caused. Therefore, providing we have selected the provider with reasonable care and skill, we will have no liability to you for anything that happens at the accommodation or during the transportation or any acts or omissions of the provider or others.
  • Package Holidays Subject to these booking conditions, your holiday arrangements will be made or performed using reasonable skill and care. We will be responsible if our employees, servants or agents fail to make or perform your holiday arrangements using reasonable skill and care as long as they were acting within the course of their employment or carrying out work that we had asked them to do.

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If a problem occurs whilst you are on holiday, you must inform the relevant supplier immediately so that the matter can be put right. If the supplier cannot resolve the problem to your satisfaction at the time, you must also contact us immediately by telephoning our offices on 00 44 808 231 3744 so that we are given the opportunity to help. In the event that a complaint cannot be resolved at the time, you must write to us within 28 days of return to the UK quoting the original booking reference and giving all relevant information. PLEASE NOTE: If you fail to follow the requirement to report your complaint whilst on holiday, we will have been deprived of the opportunity to investigate and rectify it and this may affect your rights under this booking.

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Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by us. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.

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It is your responsibility to check and fulfil the passport, visa, health and immigration requirements applicable to your itinerary. You must check requirements for your own specific circumstances with the relevant Embassies and/ or Consulates and your own doctor as applicable. Most countries now require passports to be valid for at least 6 months after your return date. If your passport is in its final year, you should check with the Embassy of the country you are visiting. For further information please contact the Passport Office on 0870 5210410 or visit www.gov.uk . Special conditions apply for travel to the USA and all passengers must have individual machine readable passports. Please check www.usembassy.org.uk . For European holidays you should obtain a completed and issued form EHIC prior to departure. Up to date travel advice can be obtained from the Foreign, Commonwealth & Development Office (FCDO), visit www.fco.gov.uk . We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.

Delays and other Travel Information

In some destinations, a compulsory city tax may be applicable and will be charged to you locally.

We regret we are unable to offer you any assistance should a delay disrupt your itinerary. Any airline or other transport provider concerned may however provide refreshments and/or appropriate accommodation. We cannot accept liability for any delay that is due to rescheduling times by the airline or airline authorities or caused by unavoidable and extraordinary circumstances. The latest flight timings will be shown on your tickets, which will be dispatched to you approximately two weeks before departure. You should check your tickets very carefully immediately upon receipt to ensure you have the correct flight times. If flight times change after tickets have been dispatched, we will contact you as soon as we can to let you know. Your rights under EU law are included under “Our Responsibilities”.

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When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. A contract will exist as soon as we issue our confirmation invoice. This contract is made on the terms of these booking conditions, which are governed by English Law, and the jurisdiction of the English Courts. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so.

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Personal details will be held and processed by us to enable fulfilment of the holiday contract. You hereby agree to this information being passed to any third parties in order for the supply of the holiday. Personal details supplied to us may also be used for marketing purposes but only with your clear, active consent. We will not disclose personal details to third parties for marketing purposes without express permission. Our Privacy Notice can be viewed at www.fredholidays. co.uk/privacy .

(updated April 2020)

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Southampton-Newcastle cruise cancelled due to ‘gastro-related illness’

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A two-night cruise from Southampton to Newcastle , which was priced at less than the rail and air fare, has been cancelled “following on from some reported cases of gastro-related illness on board”.

Balmoral was due to sail from the Hampshire port to the Tyne on Wednesday evening. But the ship returned to the Solent from a two-week Northern Lights cruise to Norway on Wednesday morning with some passengers suffering from stomach complaints.

A spokesperson for the cruise line, Fred Olsen , said: “For the safety and comfort of our guests, we will be completing a deep clean upon our arrival into Southampton, which will cause delays to our planned departure time on this short cruise.

Deep clean: Balmoral will sail from Southampton to Newcastle with no passengers to allow for cleaning

“In addition, sailing with no guests on board will enable this deep clean to be as effective as possible before new guests embark in Newcastle.”

Balmoral is due to sail from the Tyneside port on Friday evening, 1 March, on a nine-day Northern Lights cruise to Norway.

The cancelled sailing was a “repositioning” voyage between Southampton and Newcastle. Cruise lines often sell such journeys cheaply.

Cabins on the vessel were sold for as little as £99 per person for the 35-hour voyage, including all meals and entertainment.

Dream trip? Passengers whose cruise from Southampton to Newcastle was cancelled have been offered an alternative sailing to Liverpool

The Fred Olsen spokesperson said: “All guests who were due to join us on this cruise have been offered the chance to transfer their booking to Bolette ’s two-night spring mini cruise in April, or receive a full refund.”

This departure from Southampton, on 17 April, is to Liverpool. It will take passengers along the south coast of England to the western tip of Cornwall, then north through the Irish Sea past Anglesey to the Mersey.

The price of £199 compares with £56 one-way from Southampton to Liverpool on South Western Railway and Avanti West Coast via London on the same day.

There are no flights from Southampton to either Liverpool or nearby Manchester, so Bolette does not offer a direct alternative to flying from the south coast to northwest England.

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Cruise Lines Forced to Change Itineraries After Continued Red Sea Tensions

J. Souza

A cruise through the Red Sea offers access to exotic locations in Saudi Arabia and Egypt.  And ports of call at Aqaba, Jordan provide access to the UNESCO city of Petra.

But tensions in the Red Sea over the last several weeks have caused shipping vessels and cruise ships alike to alter course, avoiding the region altogether.

Recent Houthi militant attacks on shipping vessels near Yemen have cast a shadow over the popular cruising route.

This has led to cruise ships taking a much longer voyage around Africa, as companies and operators prioritize safety.

Cruise Travel Through the Red Sea

While a Red Sea cruise is a dream for many travelers, its peak season with cruise lines typically begins in spring. This has allowed some companies to adopt a wait-and-see approach regarding itinerary adjustments as tensions in the region unfold.

The Suez Canal, a critical shortcut for world cruises, has also felt the impact.

Even before the current escalation, MSC Cruises made the decision to reroute their MSC Poesia mid-way through her 121-day World Cruise in early January, bypassing the Red Sea altogether.

Instead of sailing past ancient pyramids and vibrant reefs, Poesia charted a new course that went by Cape Verde and the Canary Islands in the Atlantic.

msc poesia

Cruise Lines Adjusting Itineraries

Silversea’s Silver Moon cut its Red Sea trip short, stopping early in Aqaba, Jordan, because of increased security concerns in the region. The ship, which was originally sailing from Aqaba to Muscat, Oman, with stops in Saudi Arabia, will now disembark passengers in Aqaba.  The cruise line will be making further travel arrangements for the passengers.

This development adds to the growing tension surrounding Red Sea cruises amid recent maritime attacks near Yemen. While Silversea quickly altered its itinerary for passenger safety, there’s still some uncertainty over future sailings in the region, including those scheduled for February.

Future Uncertainty for Cruise Lines

Major cruise players like Carnival Corp. have remained somewhat silent about their contingency plans in the face of this geopolitical unrest.

During a recent earnings call, CEO Josh Weinstein stressed that passenger safety remains most important, with strategies in place should the situation escalate. However, specific decisions regarding the Red Sea and Suez Canal routes remain unconfirmed.

Other cruise lines that have plans to sail through the Red Sea over the next few months include Cunard, Seabourn, Fred Olsen, Holland America Line, Regent, Azamara, P&O Cruises and Princess.

Several cruise lines have made statements about the rising tensions in the Red Sea.

P&O Cruises:   A spokesperson confirmed the cruise line is monitoring the situation on a daily basis, stating, “We will advise guests should any changes to the itinerary be necessary. The safety, security and wellbeing of guests and crew is our absolute priority.”

Fred Olsen Cruise Lines:   Fred Olsen has a world cruise currently scheduled to sail through the Red Sea and Suez Canal in April but so far has not yet made any changes.  The company stated, “We continue to have regular communication with the relevant authorities and evaluate all risks. In the event of an increased risk, we will of course implement our contingency itinerary.”

Cunard and Holland America: Both cruise lines noted they are closely monitoring the situation, with HAL adding they will inform guests of any updates “at the earliest opportunity.”

Bottom Line

Geopolitical tension is one of several reasons a cruise line may choose to skip certain ports or completely alter the destination of a particular cruise.

The United States has increased naval presence in the region, conducting patrols and escorting commercial vessels to ensure safe passage. Despite these efforts, the uncertainty and risk associated with the Red Sea region remain high.

Learn the cruise secrets most people don't know and cruise like a boss. Check out Intelligent Cruiser here for a better cruise vacation. (Sponsored)

Carnival Cruise Ship Delayed Due to Fog, Embarkation Pushed Back 4 Hours

Cruise line cancels cruises, moving ship to san juan for caribbean sailings, 10 cruise excursion rules i always follow, 12 reasons to take a cruise to hawaii on norwegian’s pride of america, related articles, new cruise line takes delivery of ship ahead of 1,301 day cruise, cruise line announces mystery cruise, ports will be unknown until 24 hours before arrival, cruise lines roll out new cruise deals for march 2024, recent popular posts.

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Fred Olsen scraps Balmoral ship cruise after Norovirus outbreak

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A 2-night cruise initially scheduled to depart from Southampton and travel to Newcastle , offered at a price lower than rail and air fare, has been canceled due to reported cases of gastro-related illness/Norovirus among passengers.

The cruise ship Balmoral was set to embark from Southampton to the Tyne on Wednesday evening, Februay 28. However, following its return to the Solent from a 2-week Northern Lights cruise to Norway on Wednesday morning, some passengers experienced stomach complaints.

Fred Olsen 's spokesperson stated that in consideration of the safety and comfort of their guests, a thorough deep cleaning will be conducted upon arrival in Southampton. The cleaning process will result in delays to the scheduled departure time of the short voyage. Sailing without guests onboard will facilitate an effective deep clean before new passengers embark in Newcastle.

MS Balmoral is slated to depart from the Port of Tyne on Friday evening, March 1, for a 9-day "Northern Lights Cruise" to Norway.

The canceled voyage was a "repositioning" journey (RepositionCruises.com) between Southampton and Newcastle, often offered at discounted rates by cruise lines.

Cabins on the vessel were sold for as little as GBP99 per person for the 35-hour voyage, inclusive of all meals and entertainment.

Affected guests have been given the option to transfer their booking to Bolette 's 2-night spring mini cruise in April or receive a full refund. The April 17 departure from Southampton to Liverpool will take passengers along the south coast of England to the western tip of Cornwall, then north through the Irish Sea past Anglesey to the Mersey.

The price of GBP199 for this alternative cruise compares with a GBP56 one-way ticket from Southampton to Liverpool via South Western Railway and Avanti West Coast, including travel through London on the same day.

Given the absence of direct flights from Southampton to Liverpool or nearby Manchester, Bolette does not provide a direct flying alternative from the south coast to northwest England.

For more Balmoral incidents and accidents see the ship's CruiseMinus page .

Fred. Olsen Cruise Weather Policy: Ensuring Safety and Comfort for Your Cruise Experience

Fred. Olsen Cruise Weather Policy: Ensuring Safety and Comfort for Your Cruise Experience

To give you a better understanding of Fred. Olsen Cruise Lines’ weather policy, here are some key points to know:

When it comes to safety, Fred. Olsen Cruise Lines goes above and beyond to ensure the well-being of all passengers. Stringent safety measures are implemented, including regular safety drills, well-trained crew members, and advanced navigational technology. These measures are designed to mitigate risks associated with adverse weather conditions and provide peace of mind to all on board.

Flexibility is also a key aspect of Fred. Olsen Cruise Lines’ weather policy. In the event of inclement weather or changing conditions, the itineraries are subject to adjustments. This allows the cruise line to navigate to alternative ports or modify the schedule to provide the best possible experience for passengers. This flexibility ensures that guests can still enjoy their cruise, even if weather conditions are less than ideal.

Communication is vital in ensuring the comfort and safety of passengers during a cruise. Fred. Olsen Cruise Lines keeps guests informed with timely updates and relevant information regarding weather conditions. They utilize various communication channels, including onboard announcements, daily newsletters, and digital platforms, to provide real-time updates and keep passengers well-informed throughout their journey.

Furthermore, Fred. Olsen Cruise Lines understands that inclement weather may limit certain outdoor activities. To ensure entertainment and engagement for guests, alternative activities are arranged during times when outdoor options may be restricted. These activities include onboard lectures, workshops, spa treatments, and more, providing a diverse range of options to keep guests entertained and engaged regardless of the weather.

In conclusion, Fred. Olsen Cruise Lines’ weather policy prioritizes safety, comfort, and communication to provide an exceptional cruise experience. Their stringent safety measures, flexibility in itinerary adjustments, timely communication, and alternative activities ensure that passengers can enjoy their cruise, regardless of weather conditions. So, sit back, relax, and embark on a worry-free cruise adventure with Fred. Olsen Cruise Lines.

Sources: – [Fred. Olsen Cruise Lines – Safety and Security](https://www.fredolsencruises.com/why-cruise-with-us/safety-and-security) – [Fred. Olsen Cruise Lines – Flexible Itineraries](https://www.fredolsencruises.com/why-cruise-with-us/flexible-itineraries) – [Fred. Olsen Cruise Lines – Entertainment and Activities](https://www.fredolsencruises.

How do cruises ensure safety?

Cruise lines, such as Fred. Olsen, prioritize safety and comfort for passengers by implementing a comprehensive weather policy. This policy ensures that the cruise experience remains enjoyable and minimizes any potential risks associated with adverse weather conditions. Fred. Olsen closely monitors weather patterns and receives regular updates from meteorological services, allowing them to make informed decisions regarding itinerary changes or alterations. By utilizing advanced technology and expert analysis, the cruise line can proactively avoid storms, hurricanes, or other hazardous weather conditions. This dedication to safety enables passengers to relax and enjoy their cruise, knowing that their well-being is the top priority. For more information on Fred. Olsen’s Weather Policy, please visit their official website: [Fred. Olsen Cruise Weather Policy](https://www.fredolsencruises.

How much do Fred Olsen staff get paid?

Fred. Olsen Cruise Lines is committed to ensuring the safety and comfort of all passengers on their cruise ships. While their weather policy focuses primarily on keeping guests safe during inclement weather conditions, it does not provide specific information regarding the salaries of Fred Olsen staff. For detailed information on the remuneration of their staff, it is recommended to visit their official website or contact their customer service directly. As an expert in Fred. Olsen Cruise Weather Policy, I can assure you that their dedication to safety extends to all aspects of the cruise experience, including the well-being of their staff. For more information on Fred. Olsen Cruise Lines and their commitment to safety and comfort, please visit their official website at www.fredolsencruises.com.

What happens if your cruise has bad weather?

At Fred. Olsen Cruise Lines, the safety and comfort of our guests are of utmost importance. In the event of bad weather during your cruise, our experienced captains and crew diligently monitor weather conditions to ensure your safety. If necessary, they may alter the itinerary to avoid areas affected by severe weather. Rest assured, we have well-established contingency plans in place to minimize any inconvenience caused by changes to the schedule. Our commitment to providing a smooth and enjoyable cruise experience remains unwavering, and we strive to make every effort to offer alternative activities and entertainment on board during inclement weather. You can trust in our expertise and dedication to ensuring your safety and comfort throughout your cruise journey with us. For more information, please visit our Weather Policy page on our official website.

Who is responsible for the safety of the passengers in cruise ship?

The safety of passengers on a cruise ship is of paramount importance, and Fred. Olsen Cruise Lines takes this responsibility seriously. According to their Weather Policy, the Captain and the ship’s officers are ultimately responsible for ensuring the safety and security of all passengers on board. They closely monitor weather conditions and make informed decisions based on the best interests of the guests and crew. In case of adverse weather conditions, the Captain may alter the ship’s course or even cancel port calls to ensure the safety and comfort of everyone on board. This commitment to passenger safety is a top priority for Fred. Olsen Cruise Lines. To learn more about their weather policy and safety measures, visit their website at [insert link here].

Why are fred olsen cruises so expensive

Fred. Olsen Cruises are known for their exceptional weather policy, which prioritizes the safety and comfort of their passengers. This commitment to ensuring a smooth cruise experience comes at a price, making their cruises relatively expensive compared to other options. By closely monitoring weather conditions and utilizing advanced technology, Fred. Olsen Cruises aims to avoid adverse weather conditions that may disrupt the itinerary or cause discomfort to passengers. This includes rerouting the ship or adjusting the schedule to avoid storms or rough seas. Such proactive measures require significant investment in resources and expertise, contributing to the higher cost of their cruises. However, this approach provides peace of mind to travelers, knowing that their safety and comfort are paramount. For more information on Fred. Olsen Cruise Weather Policy, please visit their official website: [https://www.fredolsencruises.com/why-fred/our-commitment-to-you/safety-and-comfort](https://www.fredolsencruises.com/why-fred/our-commitment-to-you/safety-and-comfort).

In summary, Fred. Olsen Cruise Lines is committed to ensuring the safety and comfort of its passengers by closely monitoring weather conditions and implementing a comprehensive weather policy. This policy is designed to make informed decisions about itinerary changes or cancellations in order to protect passengers and provide them with the best possible cruise experience.

One key aspect of Fred. Olsen Cruise Lines’ weather policy is the use of advanced technology and expert meteorological advice. The company has access to real-time weather data and works closely with professional meteorologists to analyze and interpret this information. This allows them to make well-informed decisions based on the most up-to-date and accurate weather forecasts.

When adverse weather conditions are anticipated, Fred. Olsen Cruise Lines takes proactive measures to ensure the safety and comfort of its passengers. This may involve altering the itinerary, changing the order of ports of call, or even canceling certain ports if necessary. The primary goal is to avoid areas of severe weather and find alternative routes that offer a more enjoyable and comfortable experience for passengers.

Passenger safety is always the top priority, and the weather policy is designed to minimize any potential risks. By closely monitoring weather conditions and making informed decisions, Fred. Olsen Cruise Lines aims to provide a safe and enjoyable cruise experience for all passengers.

It’s important to note that while Fred. Olsen Cruise Lines strives to adhere to the planned itinerary, weather conditions can be unpredictable. Therefore, it is essential for passengers to understand and accept that itinerary changes may occur due to weather-related factors. This flexibility is necessary to ensure the safety and well-being of everyone on board.

Fred. Olsen Cruise Lines’ weather policy is in line with industry standards and best practices. Other cruise lines also have similar policies in place to ensure the safety of their passengers. It is a common practice in the cruise industry to closely monitor weather conditions and make necessary adjustments to itineraries.

For more information on Fred. Olsen Cruise Lines’ weather policy and how it ensures safety and comfort for passengers, you can visit their official website at [https://www.fredolsencruises.com/our-cruise-experience/our-cruise-ships/our-weather-policy](https://www.fredolsencruises.com/our-cruise-experience/our-cruise-ships/our-weather-policy). This page provides detailed information about the company’s approach to weather-related issues and the steps taken to ensure passenger safety.

In conclusion, Fred. Olsen Cruise Lines prioritizes the safety and comfort of its passengers through a comprehensive weather policy. The company utilizes advanced technology, expert meteorological advice, and industry best practices to monitor and respond to weather conditions. By making informed decisions and implementing necessary itinerary changes, Fred. Olsen Cruise Lines aims to provide a safe and enjoyable cruise experience for all passengers.

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Fred. Olsen Cruise Lines Returns to Newcastle

  • March 2, 2024

Balmoral Cruising from Newscastle

Fred. Olsen Cruise Lines is back in Newcastle for a series of voyages in 2024, according to a press release.

On March 1, the Balmoral sets sail on its first cruise of the season from the Port of Tyne, taking guests on a nine-night “In Search of the Northern Lights” cruise.

Other destinations throughout the season include Scandinavia, the Canary Islands, Portugal, Iceland and the islands of the Mediterranean.

Clare Ward, director of product and customer service at Fred. Olsen Cruise Lines, said: “We are delighted to have returned to Newcastle for another busy cruising schedule for 2024, and in particular, to be the first cruise line to sail from the Port of Tyne this year.

“Guests joining us can look forward to a host of specially-timed cruises onboard our smaller-sized ship Balmoral where they can embrace the local way of life, seek out native wildlife and witness spectacular natural phenomena.

“Opportunities in our hand-crafted itineraries include the chance to see the Midnight Sun, visit the Norwegian Fjords when the waterfalls are at their strongest in the Norwegian fjords and seek out the Perseid Meteor Shower. Whether guests are sailing for the first, fifth or fifteenth time, there truly is a wonderful variety of cruises to suit everyone.”

Jak Johnston, international passenger terminal manager at the Port of Tyne, said: “We are thrilled to welcome Fred. Olsen Cruise Lines back to Newcastle for another exciting season of cruising from the Port of Tyne.

“Our friendly team is eagerly anticipating the opportunity to provide exceptional service and ensure unforgettable experiences for all passengers.

“With our warm and renowned North East hospitality, guests can expect nothing short of a welcoming and memorable journey as they embark on their adventures with Fred. Olsen Cruise Lines from Newcastle.”

Balmoral’s 2024 cruises from Newcastle include:

  • “Natural Wonders of Iceland cruise departing from Newcastle on April 17, 2024;
  • “Springtime Norwegian Fjords in Five Nights voyage departing from Newcastle on May 3, 2024. 
  • Rugged and Remote Spitsbergen with the Midnight Sund cruise, departing from Newcastle on June 12, 2024;
  • Exploring the Islands of the Mediterranean cruise, departing from Newcastle on September 14, 2024. 

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IMAGES

  1. Fred. Olsen Cruise Lines extends pause in operations until end of

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  2. Why You Should Know About Cruise Line Cancellation Policies

    fred olsen cruises cancellation policy

  3. What you should know cancelling a cruise

    fred olsen cruises cancellation policy

  4. Fred. Olsen Cruise Line

    fred olsen cruises cancellation policy

  5. Cruise Cancellations And Refund Options (Cruise Shutdown Questions #2)

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  6. Fred. Olsen Cruise Lines Worldwide Brochure 2021 / 2022 by Fred. Olsen

    fred olsen cruises cancellation policy

COMMENTS

  1. Cruise Cancellation Fees

    You may cancel your cruise holiday, subject to notice to Fred. Olsen Cruise Lines in writing and payment of a cancellation fee in accordance with the following scale: Number of days before departure. Cancellation fee. being a % of the Contract Price for the Holiday. 91 days or more. 15%. 90-57 days. 60%.

  2. Cancellation Request

    The tables below are for your reference and show the cancellation fees that apply to cancelled bookings. Number of days before departure. Cancellation fee. being a % of the Contract Price for the Holiday. 91 days or more. (181 days or more for Long Cruises only) 15%. 180 days - 91 days (Long Cruises Only)

  3. Terms and Conditions

    6.8 Where you cancel a Fly-Cruise (or the flight element of a Fly-Cruise), the airline's cancellation terms will apply to the cancellation and you will be liable for any costs that ... 19.4 Passengers may bring bicycles with them on board any cruise vessel, subject strictly to the terms of the Fred. Olsen Cruise Lines Ltd. Cycle Policy, a ...

  4. Managing My Booking

    If, for whatever reason, you need to cancel an already booked Shore Tour, please call the Destination Experience team on 01473 746 163 or email [email protected]. Our Tours team are available 9am-5pm Monday to Friday. Read More. Read More.

  5. Understanding Fred. Olsen Cruise Cancellation Policy: A Comprehensive

    According to the Fred. Olsen Cruise Cancellation Policy, passengers can cancel their cruise reservations by notifying the cruise line in writing. The cancellation fee will vary depending on the number of days prior to departure. It is crucial to note that the cancellation fee is a percentage of the total cruise fare and can range from 20% to ...

  6. Frequently Asked Questions

    From managing your booking to learning about our cruise health and safety policies, get the answers you're looking for from our cruise FAQ at Fred. Olsen. Home Page Ocean Cruises Destinations Cruise Brochures Terms & Conditions About Us. Call us free on +441473746175. Opening Hours: Mon-Fri 8.30am - 6pm.

  7. Fred. Olsen Cruise Lines' new 'Booking Reassurance ...

    The 'Booking Reassurance Guarantee' will enable all guests who book a Fred. Olsen ocean or river cruise for 2020 to cancel their cruise and use the entirety of the monies paid to date to another cruise later in the year, when giving at least two weeks' notice of the cancellation. The 'Booking Reassurance Guarantee' also applies to Fred.

  8. Can I cancel my Shore Tour booking?

    If, for whatever reason, you need to cancel an already booked Shore Tour, please call the Tours team on 01473 746 163 or email [email protected]. Available 9am-5pm Monday to Friday. A minimum 10% cancellation charge will be incurred, should you cancel a tour on board.

  9. If for any reason I need to cancel my cruise, what cancellation charges

    You may cancel your cruise holiday, subject to notice to Fred. Olsen Cruise Lines in writing and payment of a cancellation fee in accordance with the following scale: Number of days before departure. Cancellation fee. being a % of the Contract Price for the Holiday. 91 days or more. 15%. 90-57 days. 60%.

  10. Cruise Line Cancellation Policies: A Closer Look

    Pre- and post-cruise land tours are subject to 100 percent cancellation if you cancel within 90 days. Outside 91 days, you would lose your deposit on these. Otherwise, terms are: 91 days or more ...

  11. Fred Olsen Cruise Lines order changes? How do I cancel my order after

    Rate Fred Olsen Cruise Lines' modification & cancellation policies: (Optional) Include a photo to illustrate your review of Fred Olsen Cruise Lines' order changes & cancellations Share a detailed story to provide more help to more shoppers (add 100 more characters to post).

  12. Alas, more cruises cancelled.

    Received notice from Fred Olsen this morning about our April cruise with the following information: Over the last few months, we have been working with the Government, other UK cruise lines and our industry body to plan our back in service dates. ... Cruise Lines Modify Cancellation Policies For Better Flexibility; Cruise Lines Roll Out Virtual ...

  13. 2 more cruise lines cancel soon-to-depart sailings amid omicron surge

    Norwegian has now canceled soon-to-depart sailings on 12 of its 17 ships. The cancellations come as cruise lines struggle along with all other types of travel providers to deal with the surge in COVID-19 cases sweeping the world. In the U.S., nearly 900,000 people tested positive for COVID-19 on Thursday -- nearly 10 times the number that were ...

  14. Policies

    Fred. Olsen Cruise Lines Official Policies. Home Page Ocean Cruises Destinations Cruise Brochures Terms & Conditions About Us. Call us free on +441473746175. Opening Hours: Mon-Fri: 8.30am - 6pm. Saturday: 9am - 5pm. Sunday: 10am - 4pm +441473746175. ... About Fred. Olsen;

  15. Terms and Conditions

    Any cancellation or amendment request must be sent to Fred. Olsen Travel in writing and will not take effect until received by us. If you cancel or amend your booking the principal(s) or supplier(s) may charge the cancellation or amendment charge shown in their Terms and Conditions (which may be 100% of the cost of the travel arrangements) and ...

  16. Fred Olsen Cruises: How Much Are the Gratuities?

    Olsen Cruises recommends a gratuity of £5.00 per person, per day for guests 12 and over. This is shared between your stewardess and restaurant waiter. Additional Services: Remember that gratuities for extra-fee drinks, restaurant meals, and spa treatments may have an automatic gratuity of 15% to 20%.

  17. Terms & Conditions

    These Booking Conditions, together with any other written information we bring to your attention before confirming your booking, form the basis of your contract with Fred. Holidays a trading name of Fred. Olsen Travel Ltd whose address is Fred. Olsen House, 42 White House Road, Ipswich, IP1 5LL. Please read them carefully as they set out our ...

  18. Southampton-Newcastle cruise cancelled after

    The Fred Olsen spokesperson said: "All guests who were due to join us on this cruise have been offered the chance to transfer their booking to Bolette's two-night spring mini cruise in April ...

  19. Cruise Lines Forced to Change Itineraries After ...

    Fred Olsen Cruise Lines: ... Princess Cruises Changing 100% Cancellation Fee Policy Next Month. J. Souza. Jon is the co-founder of Cruise Fever and has been on dozens of cruises since his first in ...

  20. Fred Olsen scraps Balmoral ship cruise after Norovirus outbreak

    A 2-night cruise initially scheduled to depart from Southampton and travel to Newcastle, offered at a price lower than rail and air fare, has been canceled due to reported cases of gastro-related illness/Norovirus among passengers.. The cruise ship Balmoral was set to embark from Southampton to the Tyne on Wednesday evening, Februay 28. However, following its return to the Solent from a 2-week ...

  21. Fred. Olsen Cruise Weather Policy: Ensuring Safety and Comfort for Your

    As an expert in Fred. Olsen Cruise Weather Policy, I can assure you that their dedication to safety extends to all aspects of the cruise experience, including the well-being of their staff. ... the Captain may alter the ship's course or even cancel port calls to ensure the safety and comfort of everyone on board. This commitment to passenger ...

  22. Fred. Olsen Cruise Lines Returns to Newcastle

    Fred. Olsen Cruise Lines is back in Newcastle for a series of voyages in 2024, according to a press release. On March 1, the Balmoral sets sail on its first cruise of the season from the Port of Tyne, taking guests on a nine-night "In Search of the Northern Lights" cruise.