• Admission & applications
  • Courses and Requirements
  • application status
  • Late applications

Tourism Grade 11 Exam Papers and Memos pdf download

Download tourism grade 11 exam papers and memos 2022 pdf.

Looking for Tourism Grade 11 Exam Papers and Memos? You’ve come to the right place. Aucfinder offers the latest official Memorandum, Past Paper, and Sample Test from the Department of Basic Education for free. You’ll also find a detailed explanation for each question together with answers and mark schemes.

If you’re taking Tourism this school year, we have everything you need to succeed including exam prep materials and past papers. These resources will give your insight into what is tested on this subject. They will help you understand the concepts and ideas that are being tested so that you can put in more time preparing for your exams.

Stand out from your classmates by getting these resources now!

Table of Contents

How to access Tourism Grade 11 Exam Papers and Memos 2022

There are a few ways that you can access Tourism Grade 11 past Papers and Memos for the year 2022.

One way is to visit your local Department of Education website and download the Grade 11 Tourism Paper and Memorandum Pdf from them.

Another way is to search for the papers online. A quick Google search should bring up a few options for you to choose from. Finally, you can also ask other students or teachers for copies of the papers.

However, it is important to note that these papers and memos are not always the most up-to-date or accurate. For example, the papers and memos from 2017 may not accurately reflect the current curriculum. It is always best to visit your local Department of Basic Education website to get the most accurate and up-to-date information.

Download Grade 11 Tourism Papers and Memorandum Pdf

Tourism Grade 11 Exam Papers and Memos for 2022 can be downloaded below. These papers and memos are essential for any Grade 11 Tourism student, as they provide valuable practice for the upcoming exams.

Grade 11 Tourism Papers and Memorandum Additional Resources

To help you prepare for your upcoming exam, we have also compiled a list of helpful Grade 11 Tourism Papers and Memorandum Pdf resources.

  • Department of Basic Education Grade 11 Exams
  • Eastern Cape Papers and Memorandum
  • Free State Papers and Memorandum
  • Gauteng Papers and Memorandum
  • KwaZulu-Natal Papers and Memorandum
  • Limpopo Papers and Memorandum
  • Mpumalanga Papers and Memorandum
  • Northern Cape Papers and Memorandum
  • North West Papers and Memorandum
  • Western Cape Papers and Memorandum

Final words

There are a few things to keep in mind when looking for Tourism grade 11 exam papers and memos.

First, make sure that the papers and memos are from reputable sources. There are a lot of websites out there that claim to have the most up-to-date and accurate information, but many of them are actually scams.

Second, take the time to read through the papers and memos before using them. This will help you to get a better understanding of the material and how it is supposed to be used.

Finally, make sure to practice with the papers and memos before the actual exam. This will ensure that you are fully prepared and will not be caught off guard by any of the questions.

AucfinderZa

AucfinderZa

Aucfinder.com was founded in 2019 by a team of passionate individuals who saw the need for an easily accessible platform that would provide accurate and up-to-date information on university admission, scholarships, exam results, and more. We have been working hard to make this dream a reality over the past year and we are dedicated to providing our readers with quality content that is relevant to their needs.

Related Articles

Tourism Grade 10 Past Exam Papers and Memos pdf download

Tourism Grade 10 Past Exam Papers and Memos pdf download

Xitsonga Grade 11 Exam Papers and Memos pdf download

Xitsonga Grade 11 Exam Papers and Memos pdf download

Tshivenda Grade 11 Exam Papers and Memos

Tshivenda Grade 11 Exam Papers and Memos pdf download

Siswati Grade 11 Exam Papers and Memos pdf download

Siswati Grade 11 Exam Papers and Memos pdf download

Sesotho Grade 11 Exam Papers and Memos pdf download

Sesotho Grade 11 Exam Papers and Memos pdf download

Setswana Grade 11 Exam Papers and Memos pdf download

Setswana Grade 11 Exam Papers and Memos pdf download

Sepedi Grade 11 Exam Papers and Memos pdf download

Sepedi Grade 11 Exam Papers and Memos pdf download

South African Sign Language Grade 11 Exam Papers and Memos pdf download

South African Sign Language Grade 11 Exam Papers and Memos pdf download

IsiZulu Grade 11 Exam Papers and Memos pdf download

IsiZulu Grade 11 Exam Papers and Memos pdf download

IsiXhosa Grade 11 Exam Papers and Memos pdf download

IsiXhosa Grade 11 Exam Papers and Memos pdf download

Leave a reply cancel reply.

© 2022 Acfinder za - Aucfinder.com is an education news website that offers the latest news on university admission by Aucfinder za .

Untitled (20) (1).png

Most of the exam papers are available in English and Afrikaans

Summaries for Gr 11 Tourism

No June Exams was written due to covid

“You need [webcam] setup. You could point the webcam away from you but still see the screen. That is what I would change for the next session.”

Clarity of instruction

Instructors commented on the need for clear and concise teaching instructions when leading the break-out group practicals; they could not rely on tactile feedback and non-verbal communication, which would have occurred during a face-to-face session.

“I felt that I had to make sure that my instructions were a lot clearer because there wasn’t the ability to use tactile cues to assist the students.”

Two instructors suggested capping the instructor-to-student ratio (to four students) in each breakout room and to reconvene with the same instructor for each practice to build relationships with students and gain a better understanding of their learning needs in order to better support them. Instructors also reported a relationship between student motivation and student acquisition of skills.

“If you have the same group you build up a bit more rapport and [students] get to know you.”

“[Acquisition of skills] depended on how motivated each candidate was. Some were very motivated and got on with the activity and acquired the skills but some were maybe not motivated enough or maybe feeling frustrated that they were not getting it, and it was difficult for me to motivate them virtually.”

Accessibility and individualized learning

Students were able to attend and engage in the session remotely, even those who were not based in the UK. An important feature of online learning is that the view of the demonstration is the same for all students, which is not always possible in face-to-face teaching.

“Because we created videos for them to watch, and as they can ‘pin’ my video when I’m doing live demonstrations, the view is much more equitable for everyone.”

“It meant that fewer students were left out…we were able to have a global reach with many of the [students] taking the module outside of the UK.”

“[Students] were provided with equipment and resources to keep at home and so they have the opportunity for more hours of practice.”

Individualized learning describes an instructor’s ability to respond to an individual student’s learning needs. This was achieved with the use of the ‘pin video’ function on Zoom® to enlarge the view, and observe and instruct students one at a time. A student’s individual concerns and identified learning needs were more easily addressed in small group breakout practical sessions.

“Having breakout room facility [was comparable to face-to-face instruction] to help students on a more individual basis, and to help them acquire the skills.”

The UCL Ophthalmology Masters curriculum was transferred to predominantly online teaching in response to the COVID-19 outbreak. Lecture-based teaching was easily transferable for online delivery however, virtual teaching of clinical and surgical skills sessions required significant pedagogical consideration and planning. A recent editorial stressed the importance of in-person ophthalmic simulation training for the maintenance of surgical skills and competence [ 10 ]. Here we discuss the findings from our virtual ophthalmic surgical skills session and the purposeful steps taken to ensure successful online delivery to a diverse interprofessional student group. We note that these steps can also be utilized to teach generic surgical skills and are not exclusive to ophthalmic surgical skills training. General tips for course preparation and delivery are outlined in Table  2 .

Overall, students rated the session 8.85 (±1.19) out of a scale from 0 to 10 (10 being most satisfied). Student perceptions of their ability to interact with tutors, level of supervision, and view of demonstrations positively changed following the teaching session, as did their confidence in instrument handling, knot tying, and suturing. In addition, students could continue to practice the skills after their session, as they had the surgical kit with them at home.

95% of our students were ‘very satisfied’ or ‘satisfied’ with the Zoom® platform used to deliver the teaching session. Other medical educators have also successfully used this platform to deliver surgical skills teaching [ 11 ,  12 ]. For our session, the Zoom® platform was used to deliver presentations, play instructional videos, as well as watching students perform the skills via breakout rooms. However, any online platform with similar capabilities would suffice.

2021 grade 11 Tourism exam papers Grade 11 Tourism exam papers Grade 11 Tourism memo and exam paper Grade 11 Tourism question paper Tourism grade 11 2021 graad 11 Toerisme examem vraestelle Graad 11 Toerisme examen vraestelle Graad 11 Toerisme memo en examen vraestelle Graad 11 Toerisme vraestel Toerisme graad 11

Logo

Tourism Grade 11 Term 4 November 2019 Exam Question Paper and Memorandum

Tourism Grade 11 November 2019 Exam Question Paper and Memorandum

Download Tourism Grade 11 Term 4 November 2019 Exam Question Paper and Memorandum for your exam and tests revisions. The papers are for CAPS curriculum and are supplied by the Department of Education of South Africa. Grade 11 November Exams are the final exams of the year, where the learners who pass move to Grade 12 .  Find all Grade 11 November exam papers and memos for 2019 .

---------------------------------------------------------------

Don't Get Stuck , Ask an Expert 👇

tourism grade 11 november 2017 memorandum

My Courses has a large collection of grade 11 question papers for all provinces: Limpopo (LP), Northern Cape (NC), Western Cape (WC), Kwa- Zulu Natal (KZN), Gauteng (GP), Eastern Cape (EC), Mpumalanga (MP), North West (NW) and Free State (FS). 

Table of Contents

Question papers

Memorandums, don’t miss these:.

Tourism Grade 11 2020 November Questions and Answers from Past Papers and Memos PDF

APS Score Calculator

Did you see these.

  • Tourism Grade 11 2020 November Questions and Answers from Past Papers and Memos PDF
  • Tourism Grade 11 June 2023 exam question papers with the memorandums pdf download
  • The Difference Between a Connecting and a Chartered Flight
  • Tourism Grade 11 November 2022 Exam Question Papers and Memos
  • A Comprehensive List of Airports in South Africa by Province (Domestic and International)
  • Tourism Grade 11 ATP 2024 PDF Download
  • Tourism Grade 11 2023 Skills Assessment Task Questions and Answer Guide

Tourism Grade 12 Memorandum - NSC Exams Past Papers and Memos September 2019 Preparatory Examinations

Marking guideline.

SECTION A: SHORT QUESTIONS QUESTION 1 1.1 1.1.1 C ✔ 1.1.2 D ✔ 1.1.3 A ✔ 1.1.4 A ✔ 1.1.5 D ✔ 1.1.6 B ✔ 1.1.7 B ✔ 1.1.8 B ✔ 1.1.9 B ✔ 1.1.10 B ✔ 1.1.11 C ✔ 1.1.12 D ✔ 1.1.13 A ✔ 1.1.14 C ✔ 1.1.15 C ✔ 1.1.16 B ✔ 1.1.17 D 1.1.18 C ✔ 1.1.19 D ✔ 1.1.20 A ✔ (20 x 1) (20) 1.2 1.2.1 Blue Mosque ✔ 1.2.2 Berlin Wall ✔ 1.2.3 Black Forest ✔ 1.2.4 Wailing Wall ✔ 1.2.5 Jungfrau-Aletsch ✔ (5 x 1) (5) 1.3 1.3.1 BSR ✔ 1.3.2 Multiplier effect ✔ 1.3.3 Tokyo, Japan ✔ 1.3.4 Limpopo ✔ 1.3.5 Provide international payment networks ✔ (5 x 1) (5) 1.4 1.4.1 D ✔ 1.4.2 E ✔ 1.4.3 B ✔ 1.4.4 C ✔ 1.4.5 G ✔ (5 x 1) (5) 1.5 1.5.1 Prohibited goods ✔ 1.5.2 Duty free goods ✔ 1.5.3 Prohibited goods ✔ 1.5.4 Duty free goods ✔ 1.5.5 Goods to declare ✔ (5 x 1) (5) TOTAL SECTION A: 40

SECTION B: MAP WORK AND TOUR PLANNING; FOREIGN EXCHANGE QUESTION 2 2.1 2.1.1

  • Madrid +1 NOTE: As both countries will be practicing daylight savings time at the time of the flight it is not necessary to take DST into account in the calculation as it does not make a difference in the answer.
  • Time difference: 1 hour ✔ 11:35 (+ ✔) 1 hour = 12:35 12:35 (+ ✔) 2h25m = 15:00 ✔ OR 15:00 ✔✔✔✔ (4)
  • South Africa +2 Switzerland +1 (+1 hour DST ✔) +2 No time difference ✔ 06:10 (- ✔) 10h45m = 19:25 ✔ OR 19:25 ✔✔✔✔ (4)
  • Switzerland +1 Spain +1 NOTE: As both countries will be practicing daylight savings time at the time of the flight it is not necessary to take DST into account in the calculation as it does not make a difference in the answer. No time difference ✔ 07:00 (+ ✔) 2h15m = 09:15 ✔ on 2 April ✔ OR 09:15 ✔✔✔on 2 April ✔ (4)
  • Extreme tiredness ✔ (1)
  • The tiredness is caused by sitting for a long period of time in an aeroplane.✔✔ (2)
  • South Africa ✔ British ✔ (England) (2)
  • Business tourist (1)
  • Air transport – flights ✔ Rail transport – train ✔ (2)
  • Delegates most likely made use of hotel accommodation.✔ Motivation: Hotels offer business services that suit the profile of a MICE/MESE/business tourist.✔✔ (3)
  • The flight landed on the next day, ✔✔ 2 April (2)
  • Schengen visa (2)
  • Red channel ✔ (1)
  • He was above the limit allowed when taking alcohol into a country.
  • He had to declare the wine at customs. (2)

2.1.7 In public places make sure that you ask advice from a trustworthy source.✔✔          Do not leave luggage unattended while at the station.✔✔

  • Do not wear visible jewellery.
  • Carry cameras and bags over your shoulder.
  • Keep valuables tucked away where no one can see them or in a bag worn under your clothes.
  • Try not to carry large amounts of cash with you.
  • Be careful when using ATMs, report stolen/lost bank cards immediately.
  • Do not accept or carry packages for strangers.
  • Adhere to the safety regulations. (2 x 2) (4) [34]

QUESTION 3 3.1 3.1.1

  • R20 000,00 ÷ ✔18,36 ✔ = £1 089,32 ✔ OR £1 089,32 ✔✔✔ (3)
  • R15 500,00 ÷ ✔16,47 ✔= €941,11 ✔ OR €941,11 ✔✔✔ (3)
  • €25 x ✔ 15,88 ✔ = ZAR397 ✔ OR ZAR397 ✔✔✔ (3)
  • In 2018 a traveller would have had to pay more rand in exchange for one euro than in 2016 and 2017.
  • In 2018 a traveller would have paid R16,27 in exchange for one euro while in 2017 and 2016 he/she would have paid R14,77 and R14,44 respectively. (2)

3.2.2 A weakening rand will result in increased inbound tourism from European countries ✔✔as visitors will receive more rand when exchanging their euro for rand. ✔✔

  • South Africa will be perceived as a cheap destination resulting in an increase in European tourists.
  • Tourists from European countries will have greater buying power when visiting South Africa.
  • Tourists from European countries could consider lengthening their stay in South Africa.
  • Tourists from European countries could take part in more activities when in South Africa. (4) [16] TOTAL SECTION B: 50

SECTION C: TOURISM ATTRACTIONS; CULTURAL AND HERITAGE TOURISM; MARKETING QUESTION 4 4.1 4.1.1

  • A – Statue of Liberty ✔
  • B – Buckingham Palace ✔
  • E – Taj Mahal ✔
  • F – Ayers Rock/Uluru
  • G – Sphinx ✔
  • H – Chichén Itzá ✔ (6 x 1) (6)
  • C – Italy ✔/Vatican City State/Vatican City
  • G – Egypt ✔ (2 x 1) (2)
  • F – Alice Springs ✔/Northern Territory/Uluru-Kata Tjuta National Park
  • H – Yucatán Peninsula ✔ (3 x 1) (3)
  • C – Vatican City ✔
  • D – Red Square ✔ (2 x 1) (2)

4.2 4.2.1 Game research ✔✔ (2) 4.2.2

  • Guests are offered a variety of safaris and experiences.✔✔
  • The cuisine is of a high standard.✔✔
  • Personal butlers are assigned to guests.✔✔
  • The spa offers extended operating hours.
  • The spa facility has a deck with a view of the surrounding bush.
  • Evening activities are offered to guests.
  • An alternative transport option (via helicopter) is available when travelling to Shambala Private Game Reserve.
  • The accommodation on offer is luxurious.
  • The accommodation is set in picturesque and tranquil surroundings. (4 x 2) (8) NOTE: Answers should be in the form of a paragraph; bullets have been given for ease of marking. [23]

QUESTION 5 5.1 Mpumalanga ✔ (1) 5.2 Natural ✔✔ (2) 5.3 5.3.1 Criterion viii ✔✔

  • “To be outstanding examples representing major stages of earth's history, including the record of life, significant on going geological processes in the development of landforms, or significant geomorphic or physiographic features.” (2)
  • The site contains among the oldest sequence of volcanic and sedimentary rocks on earth. ✔✔
  • The site provides evidence of the earth’s earliest life forms.
  • The site provides earliest evidence of the way continents were formed.
  • The physical and chemical characteristics of the rocks provide an unparalleled source of scientific information about the early Earth. (2 x 2) (4)
  • The site will receive national and international recognition which will result in an increase in visitor numbers. ✔✔
  • An increase in tourist numbers will lead to the creation of job opportunities due to increased demand for services.
  • Increased visitor numbers will set the multiplier effect into motion.
  • There will be a boost in the economic activity lending itself to increased GDP and benefiting all tourism businesses in the area.
  • Partnerships will be formed amongst the various stakeholders.
  • The area may attract foreign investment. (2 x 2) (4) [13]

Related Items

  • Mechanical Technology: Welding and Metalwork Grade 12 Memorandum - NSC Exams Past Papers and Memos September 2019 Preparatory Examinations
  • Mechanical Technology: Welding and Metalwork Grade 12 Questions - NSC Exams Past Papers and Memos September 2019 Preparatory Examinations
  • Mechanical Technology: Fitting and Machining Grade 12 Questions - NSC Exams Past Papers and Memos September 2019 Preparatory Examinations
  • Mechanical Technology: Fitting and Machining Grade 12 Memorandum - NSC Exams Past Papers and Memos September 2019 Preparatory Examinations
  • Mechanical Technology: Automotive Grade 12 Memorandum - NSC Exams Past Papers and Memos September 2019 Preparatory Examinations
  • Mechanical Technology: Automotive Grade 12 Questions - NSC Exams Past Papers and Memos September 2019 Preparatory Examinations
  • Physical Sciences P2 Grade 12 Errata - NSC Exams Past Papers and Memos September 2019 Preparatory Examinations
  • Physical Sciences P2 Grade 12 Memorandum - NSC Exams Past Papers and Memos September 2019 Preparatory Examinations
  • Physical Sciences P1 Grade 12 Memorandum - NSC Exams Past Papers and Memos September 2019 Preparatory Examinations
  • Physical Sciences P2 Grade 12 Questions - NSC Exams Past Papers and Memos September 2019 Preparatory Examinations

QUESTION 6 6.1 Safari enthusiasts ✔✔

  • Wild life enthusiasts (2)
  • It will increase the awareness of South Africa as a travel destination. ✔✔
  • Showcasing South Africa as an attractive safari destination will result in increased inbound arrivals from the UK that will in turn set the multiplier effect into motion. (2 x 2) (4)
  • KLM provides a daily service to Johannesburg via Amsterdam from the targeted cities in the UK resulting in increased inbound tourism.✔✔ 
  • Visits to game reserves will increase as, from Johannesburg,  holidaymakers are within easy reach of many of South Africa’s game reserves, which are home to the Big 5. ✔✔ (2 x 2) (4)
  • 1% tourism levy is collected by the accommodation establishment from the paying guest and then paid over to the Tourism Business Council of South Africa (TBCSA) who then hands it over to TOMSA. ✔✔
  • TOMSA administers the funds and makes them available to South African Tourism who uses the funds to market South Africa as a tourist destination. ✔✔ (2 x 2) (4) [14] TOTAL SECTION C: 50

SECTION D: TOURISM SECTORS; SUSTAINABLE AND RESPONSIBLE TOURISM QUESTION 7 7.1 A contract of employment is an agreement between an employer and an employee outlining the conditions of the person’s employment. ✔✔ (2) 7.2

  • The names of the employer and the employee ✔
  • Job title ✔
  • Core duties
  • Working hours
  • Uniform allowances
  • Travel benefits
  • Leave and holiday entitlement
  • Fringe benefits
  • Details of pension schemes or provident fund
  • Remuneration (salary or wage) and deductions
  • Notice period required from the employee as well as the employer, should either wish to terminate the contract
  • Professional accountability and responsibility
  • Service ethics
  • Signatures of the employer and the employee (3 x 1) (3)

7.3 A code of conduct is a document that is unique to each workplace providing guidance to staff about acceptable behaviour. ✔✔ It gives guidance to staff about ethical matters. ✔✔

  • It guides the relationship staff should have with their colleagues and clients.
  • It creates a co-operative atmosphere.
  • It promotes integrity in the workplace.
  • It ensures that all at the workplace are treated with respect.
  • It acknowledges different religious, cultural and social practices. (2 x 2) (4)

7.4 If the staff are professional it will create a good impression to their clients. ✔✔ Professional staff instil confidence in the business. ✔✔

  • A professional appearance can result in the business being a success/positive word-of-mouth (WOM) advertising.
  • A professional appearance can result in the business gaining a competitive advantage over other businesses. (2 x 2) (4) [13]

QUESTION 8 8.1 

  • 3 pillars of sustainable tourism: people (social), ✔ planet (environment), ✔ profit (economic) ✔ (3)
  • People: Members of the local community have experienced social upliftment through skills development and life skills support ✔✔
  • Planet: Waste reduction is ensured through recycling of tea bags ✔✔
  • Profit: Jobs are created; artists receive payment for every finished tea bag ✔✔ (6) NOTE: Candidates should write in paragraph format. Bullets have been given for ease of marking.
  • Original Teabag Designs will purchase the goods that they require to make their finished products in the local community. ✔✔
  • This will ensure that the local economy is supported and that money generated remains in the local community. ✔✔
  • The multiplier effect will come into play resulting in an improved local economy. (2 x 2) (4)
  • Original Teabag Designs could apply for sustainable tourism certification to create an awareness of their business. ✔✔
  • Original Teabag Designs could encourage joint socio-economic and environmental programmes to which tourists can contribute. ✔✔
  • Original Teabag Designs could market themselves on responsible tourism marketing platforms. (2 x 2) (4) [17] TOTAL SECTION D: 30

SECTION E: DOMESTIC, REGIONAL AND INTERNATIONAL TOURISM; COMMUNICATION AND CUSTOMER CARE QUESTION 9 9.1 9.1.1

  • Natural disaster ✔✔
  • Volcanic eruption (2)
  • Tourists would cancel their trips due to safety fears. ✔✔
  • Tourism businesses would suffer a loss of revenue due to cancellations and a decrease in bookings. ✔✔
  • People working in tourism businesses might lose their jobs. ✔✔
  • Cruise operators would suspend their stops to the affected area. ✔✔
  • The lava flow would have destroyed infrastructure e.g. roads and electricity supply.
  • The toxic gas released during the volcanic eruption would have reduced the air quality resulting in health problems. (4 x 2) (8) NOTE: Answers should be in the form of a paragraph; bullets have been given for ease of marking.
  • Many tourists cancelled their trips to Hawaii because they did not realise that the impact of the eruption was isolated and that the rest of the Big Island or the other islands of Hawaii were still a safe travel destination. ✔✔
  • Media reports and social media created the impression that all the islands of Hawaii were affected by the eruption resulting in tourist cancellations and a decline in bookings. (2)
  • R1,7 billion ✔✔
  • There was a growth in international tourist arrivals in quarter 1 of 2018 compared to quarter 1 of 2017. ✔✔
  • There was an increase in the length of stay as international tourists stayed on average one night longer in quarter 1 of 2018 compared to quarter 1 of 2017. ✔✔ (2 x 2) (4)
  • The rand strengthened against major currencies in this quarter and this had a negative effect on tourist expenditure. ✔✔
  • Tourists received less of the local currency when exchanging their currencies. (2)

9.3 9.3.1 Preloaded foreign currency debit card ✔✔

  • Cash Passport card
  • Travel Wallet
  • International Travel Card (2)

9.3.2 This payment method is convenient ✔✔

  • Provides debit card functionality without linking to your bank account.
  • Prevents the cardholder from going into debt.
  • Can be reloaded with any amount of money online, over a smartphone or at any ATM worldwide.
  • Is PIN protected and therefore safer than carrying cash.
  • Less risk is involved as the card is not linked to your bank account. (2) [24]

QUESTION 10 10.1 Web based response ✔✔

  • Internet (2)
  • To identify areas that need improvement ✔✔
  • To obtain information from customers about their levels of satisfaction with the service or product that they have experienced.
  • To build better relationships with customers.
  • To encourage repeat visits.
  • To ensure increased profits for the business.
  • To identify future opportunities for improvement.
  • To inform and empower staff about ways to improve their customer service delivery.
  • To create opportunities for in-service training in the problem areas as indicated by the feedback received.
  • To encourage the staff to perform better. (2)

10.3 Customer loyalty and repeat business ✔✔

  • Improved public satisfaction
  • An edge over the competition
  • Reduced marketing budget
  • Increased sales
  • Fewer customer complaints (2) [6]

TOTAL SECTION E: 30 GRAND TOTAL: 200

Related items

  • Mathematics Grade 12 Investigation 2023 Term 1
  • TECHNICAL SCIENCES PAPER 2 GRADE 12 QUESTIONS - NSC PAST PAPERS AND MEMOS JUNE 2022
  • TECHNICAL SCIENCES PAPER 1 GRADE 12 QUESTIONS - NSC PAST PAPERS AND MEMOS JUNE 2022
  • MATHEMATICS LITERACY PAPER 2 GRADE 12 MEMORANDUM - NSC PAST PAPERS AND MEMOS JUNE 2022
  • MATHEMATICS LITERACY PAPER 2 GRADE 12 QUESTIONS - NSC PAST PAPERS AND MEMOS JUNE 2022

IMAGES

  1. Tourism GR11 QP NOV2017 English

    tourism grade 11 november 2017 memorandum

  2. Grade 11 Gautrain Memo.docx

    tourism grade 11 november 2017 memorandum

  3. “SOLUTIONS FOR ALL TOURISM GRADE 11 TEACHER’S GUIDE” (9781431018253

    tourism grade 11 november 2017 memorandum

  4. GRADE 11 TOURISM FINAL EXAMINATION AND MEMORANDUM (2021) • Teacha!

    tourism grade 11 november 2017 memorandum

  5. Grade 11 study guides: Tourism

    tourism grade 11 november 2017 memorandum

  6. Grade 11 Cat Exam Papers And Memos Pdf

    tourism grade 11 november 2017 memorandum

VIDEO

  1. Tourism (Grade 5)

  2. 27 MAY 2022 14:00

  3. 11 APRIL 2022 14:00

  4. Sustainable tourism Grade 12

  5. O/L Geography English Medium/ Grade 10 unit 1 Revision test 1/0718055767

  6. Grade 11 Maths

COMMENTS

  1. Tourism Grade 11 Exam Papers and Memos pdf download

    For example, the papers and memos from 2017 may not accurately reflect the current curriculum. It is always best to visit your local Department of Basic Education website to get the most accurate and up-to-date information. ... Grade 11 - Tourism - Memo Nov 2016 English: DOWNLOAD: Grade 11 - Tourism - Memo Nov 2018 Afrikaans: DOWNLOAD ...

  2. PDF Grade 11 November 2017 Tourism Marking Guideline

    QUESTION 7. (Any one) (1) 7.1.3 Budget airlines provide flights at a lower cost. Passengers have fewer comforts and a lower level of service on a budget airline. Refreshments and newspapers are usually not included in the ticket price and have to be purchased on board budget airlines.

  3. 2017 Nov. Gr. 11 Exams

    2017 Nov. Gr. 11 Exams: l Home l Feedback l : Time Table; Kindly take note of the following: ... Memo : Tourism: Memo: Tuesday 7 November 2017: Agricultural Sciences P2: Memo: Design P1 Civil Technology: Memo Memo: Wednesday 8 November 2017: Music P1 : Memo: Economics P1: Memo: Thursday 9 November 2017

  4. NSC NOV 2017 Tourism Memo

    This is Tourism Memo for National Senior Certificate November 2017. Grade 12 learners will benefit greatly when using as part of their examination preparation. ... 7 Grade 8 Grade 9 Grade 10 Grade 11 Grade 12 ... NSC NOV 2017 Tourism Memo . Free . By. Department of Basic Education (DBE)

  5. Grade 11 Tourism past exam papers

    Grade 11 Tourism past exam papers and memos available in English and Afrikaans. 2022-2012 June and November exam papers. Download all papers for free from testpapers.

  6. PDF GRADE 11 NOVEMBER 2017 TOURISM

    Payment method: Credit card Inclusions: 200km per day and R2.26 per kilometre thereafter, insurance, airport surcharge, tourism levy, VAT. Price: Rental R664 (2 days @ R332 per day) Additional services: R546 Contract fee: R77 Total: R1287. Exclusions: Fuel, insurance excess (R2640), windscreen damage, water or tyre damage, PAI.

  7. TOURISM GR11 MEMO NOV2017_English

    TOURISM GR11 MEMO NOV2017_English. Submitted by Anonymous (not verified) on Thu, 06/11/2020 - 11:27. ... Eastern Cape Education Department. Audience. Learner. Delivery Language. English. Phase. Further Education & Training. Grade. Grade 11. ... Tourism. Resource Type.

  8. Grade 11 Past Papers & Memos

    Please see below Grade 11 Past Papers & Memos. The below question papers and their memorandum contain subject matter pertaining to trigonometry, financial maths, statistics, probability, analytical geometry, solving for x and many more problems. If you strive to get the best results, the development team recommends testing yourself with the ...

  9. PDF NATIONAL SENIOR CERTIFICATE GRADE 12

    SECTION C: TOURISM ATTRACTIONS; CULTURE AND HERITAGE TOURISM; MARKETING QUESTION 4 4.1 4.1.1 H / Statue of Liberty United States of America / USA TA (2) 4.1.2 E / Statue of Christ the Redeemer / Corcovado Brazil TA (2) 4.1.3 D / Great Pyramids of Giza / Sphinx Egypt TA (2) 4.1.4 B / Taj Mahal India TA (2)

  10. Tourism : Grade 11

    Tourism : Grade 11. Assessment. Lessons. Notices/Events. Policies & Guidelines. Recovery. Resources. Rodney Johnson. DCES: Tourism. Tourism is the study of the activities, services and industries that deliver a travel experience to groups or individuals. It is the study of the expectations and behaviour of tourists, and the economic, social and ...

  11. 2017 NSC November past papers

    Early Grade Reading Study; Read2Lead; Home Education; Inclusive Education. South African Sign Language; ... » 2017 NSC November past papers. ... Tourism : Title: Modified Date : Paper 1 (English) 4/4/2018: Download: Paper 1 (Afrikaans) 4/4/2018: Download: Memo 1 (English)

  12. Tourism GR11 QP NOV2017 English

    T1000 - Mathematics N2 NOV QP 2018 Signed Off; Worksheet 4 Memorandum Exponents Grrade 10 Mathematics; Related documents. Worksheet 4 - Exponents Grade 10 Mathematics; ... GRADE 11 NOVEMBER 2017 TOURISM MARKS: 200. TIME: 3 hours. This question paper consists of 23 pages. ITRSME. 2 TOURISM (EC/NOVEMBER 2017)

  13. PDF GRADE 11 NOVEMBER 2018 TOURISM MARKING GUIDELINE

    7.5.2 (a) Airport surcharge: A charge that applies to every vehicle rented from an airport depot. (2) (b) Collision damage waiver: Insurance that car rental companies charge in the event of the rented vehicle being involved in an accident during the rental period. (2) 7.5.3 ZAR 1 977,00 + ZAR 321,00 (100 km @ R3,21 p/km) = ZAR 2 298,00 .

  14. Download Tourism Grade 11 November Exam Papers And Memos PDF

    Most of the classwork covered in the grade 11 syllabus will prepare you for Matric anyway. Passing your Grade 11 with flying colours, is usually a sign that you will ace your Matric and make your uncles and cousins proud. List of Tourism Grade 11 2020 exam papers and memos. TOURISM-GR11-MEMO-NOV2020-AFR-D Download; TOURISM-GR11-MEMO-NOV2020-ENG ...

  15. PDF NATIONAL SENIOR CERTIFICATE GRADE 12

    7.3 Body language: the way he sits at the desk/feet on the desk. TS. Telephone manners: Chewing bubble-gum and drinking while speaking on the phone. Appearance: the way he wears his uniform/tie is worn loosely around his neck. . • No name badge/identification is worn (6)

  16. PDF GRADE 11 NOVEMBER 2019 TOURISM MARKING GUIDELINE

    FlySafair is a budget airline that provides flights at a lower cost. (1) (b) On a FlySafair flight the passenger will pay extra for check in luggage, it is thus not included in the price of the flight ticket as is the case with other airlines. (2) 7.5 7.5.1. Hotel manager Chef . Housekeeper.

  17. PDF GRADE 11 NOVEMBER 2015 TOURISM MEMORANDUM

    iTravel can be done electronically using the passenger's internet enabled personal device. (Any 1 x 2) (2) Select their seats on the airplane. Download and print their boarding passes sent by e-mail. Organise and manage their itineraries. (Any 3 x 1) (3) of risk and uncertainty, to achieve profit and growth. (2)

  18. PDF GRADE 11 NOVEMBER 2016 TOURISM MEMORANDUM

    3.1.2 The money of a country other than your own. (2) The value of a currency in relation to other currencies. . The rate at which one currency is exchanged for another. The act of exchanging currency of one country for its equivalent value in another (foreign) currency.

  19. Tourism Grade 12 2017 November Past Exam Question Papers ...

    January 5, 2024 by My Courses Editor. Tourism Grade 12 2017 November Past Exam Question Papers and Memos for Revision on pdf format. These papers are the best for Tourism Grade 12 studies, exam preparations, and revision. Practicing using these papers will enable students to learn how to answer the questions on time during the exams.

  20. PDF Grade 11 November 2014 Tourism Memorandum

    5.1 5.1.1. (a) Above-the-line promotion . (1) (b) Above-the-line promotions use mass media methods of advertising and are paid-for communications. . This type of promotion focuses on advertising to a large audience. (Any 1 x 2) (2) (c) To inform customers . To raise awareness among customers.

  21. Tourism Grade 11 Term 4 November 2019 Exam Question Paper and Memorandum

    Download Tourism Grade 11 Term 4 November 2019 Exam Question Paper and Memorandum for your exam and tests revisions. The papers are for CAPS curriculum and are supplied by the Department of Education of South Africa. Grade 11 November Exams are the final exams of the year, where the learners who pass move to Grade 12 .

  22. Tourism Grade 12 Memorandum

    TOURISM GRADE 12 NOVEMBER 2017 MEMORANDUM ... 1.1.11 B / physical appearance TS 1.1.12 D / environmentally irresponsible SR 1.1.13 C / ensure that all passengers and crew leave the ship before him. TS 1.1.14 B / resulted in the community losing income SR

  23. Tourism Grade 12 Memorandum

    SECTION E: DOMESTIC, REGIONAL AND INTERNATIONAL TOURISM; COMMUNICATION AND CUSTOMER CARE QUESTION 9 9.1 9.1.1. Natural disaster ; Volcanic eruption (2) 9.1.2. Tourists would cancel their trips due to safety fears. ; Tourism businesses would suffer a loss of revenue due to cancellations and a decrease in bookings.